dental insurance contracts Archives

Live from Insurance Extravaganza 2025: Teresa Duncan, Odyssey Management

April 28, 2025 by John Ray

Dental Business Radio

Live from Insurance Extravaganza 2025: Teresa Duncan, Odyssey Management

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Live from Insurance Extravaganza 2025: Teresa Duncan, Odyssey Management (Dental Business Radio, Episode 58)

In this episode of Dental Business Radio, host Patrick O’Rourke talks with Teresa Duncan at the Insurance Extravaganza in Orlando, Florida. Teresa shares insights from her presentation on the importance of understanding the behind-the-scenes aspects of dental insurance, such as the Certificate of Coverage and premium pricing. They discuss common misconceptions about insurance, the complexities of customizing plans for employers, and the importance of detailed documentation to prevent issues with state boards and malpractice claims. Teresa emphasizes the need for dental managers and billing professionals to attend malpractice seminars and engage in continuing education to ensure compliance and protect their practices.

Dental Business Radio is underwritten and presented by Practice Quotient: PPO Negotiations & Analysis and produced by John Ray and the North Fulton affiliate of Business RadioX®.

Teresa Duncan, Odyssey Management

Teresa Duncan is a distinguished speaker and writer with over 20 years of experience in healthcare, specializing in revenue protection, accounts receivable, insurance methods, and practice management systems. She has been honored with the Lifetime Achievement Award from the American Association of Dental Office Management, underscoring her commitment to continuing education and professional development in the dental industry.

As the author of “Moving Your Patients to Yes: Easy Insurance Conversations” and a regular contributor to the ADA’s CDT Companion Guide™, Teresa is a frequent voice in dental publications. She played a key role as a founding Trustee for the DALE Foundation, which focuses on auxiliary learning, and is actively involved in organizations such as Women in DSO and the National Association of Dental Plans. Her expertise is further recognized through her consulting work on the American Dental Association’s Guidelines for Practice Success™, and she is the host of two podcasts, “Nobody Told Me That!” and “Chew On This!”, which address coding and management topics for dental professionals.

Teresa’s leadership has been acknowledged by her inclusion as one of the Top 25 Women in Dentistry by Dental Products Report Magazine and her annual recognition as a Leader in Consulting by Dentistry Today. She holds a Master’s Degree in Healthcare Management from Marymount University, reflecting her deep academic and practical knowledge in the field

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Topics Discussed in this Episode

00:00 Introduction and Welcome to Dental Business Radio
00:12 Introduction to Teresa Duncan and Initial Impressions
00:31 Behind the Scenes of Insurance
01:12 Understanding Employer Group Coverage
02:08 The Importance of Certificate of Coverage
03:08 Customizing Insurance Plans
06:40 Malpractice Policies and Their Importance
11:23 Managing Risk and Compliance
13:06 Conclusion and Final Thoughts

Patrick O'Rourke — **Patrick O’Rourke, Host of “Dental Business Radio”**

Dental Business Radio is underwritten and presented by Practice Quotient and produced by the North Fulton studio of Business RadioX®. The show can be found on all the major podcast apps and a complete show archive is here.

Practice Quotient

Practice Quotient is the sponsor of Dental Business Radio. Practice Quotient, Inc. serves as a bridge between the payor and provider communities. Their clients include general dentists and dental specialty practices across the nation of all sizes, from completely fee-for-service-only to active network participation with every dental plan possible. They work with independent practices, emerging multi-practice entities, and various large ownership entities in the dental space. Their PPO negotiations and analysis projects evaluate the merits of the various in-network participation contract options specific to your practice’s patient acquisition strategy. There is no one-size-fits-all solution.

Connect with Practice Quotient

Website | LinkedIn | Facebook | X (Twitter)

Dental Patient Acquisition, with Deneen Dismore, Dismore Consulting, LLC

December 15, 2023 by John Ray

Dental Business Radio

Dental Patient Acquisition, with Deneen Dismore, Dismore Consulting, LLC

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Dental Patient Acquisition, with Deneen Dismore, Dismore Consulting, LLC (Dental Business Radio, Episode 49)

In this episode, host Patrick O’Rourke discusses dental business strategies with guest Deneen Dismore, a new patient acquisition specialist. Deneen highlights the importance of understanding and expressing your unique selling proposition to attract the right patient demographic. She suggests focusing on building personal emotional connections with patients to drive business growth, and she emphasizes the crucial role of retention strategies in dental practices. Deneen shares how tailored welcome bags and patient relationships can generate referrals. Both Patrick and Deneen suggest hiring marketing directors for business growth and discuss the value of tracking and accountability in dental businesses.

Dental Business Radio is underwritten and presented by Practice Quotient: PPO Negotiations & Analysis and produced by the North Fulton studio of Business RadioX®.

Deneen Dismore, Dismore Consulting, LLC

Deneen Dismore is the outgoing CEO and Founder of Dismore Consulting and serves the dental community as a New Patient Acquisition Specialist. Born and raised in Long Island, New York, she’s no stranger to working in fast-paced environments that desire business growth.

While Deneen started her career in dentistry as the Marketing Director of two practices in Manhattan, she found her entrepreneurial calling after two career milestones. She was thrilled after nearly doubling the number of new patients in one practice. Then, Deneen led the marketing initiatives of another practice featured on Inc. 5000’s list of America’s fastest-growing companies.

While her career has led her to the hair, fitness and nutrition, and legal industries, her authority and passion remain in dentistry. And she’s served as a mentor and consultant for many other dental professionals and practice owners over the last 12 years.

Deneen is an unapologetic Harry Potter fan, a shameless self-development junkie, a huge fan of HGTV, and a self-described “outgoing introvert.” She is the proud mother of a one-year-old boy, Matthew, so staying active is a must! You can catch her working out at home, taking neighborhood walks with her son, or enjoying the occasional spin class.

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00:03 Introduction and Sponsor Acknowledgement

01:01 Guest Introduction: Deneen Dismore

01:23 Deneen’s Background and Journey to Dental Business

02:37 Understanding the Role of a New Patient Acquisition Specialist

04:44 Deneen’s Personal Journey into the Dental Business

08:51 The Importance of Knowing Your Unique Selling Proposition

14:35 The Role of Retention in Dental Practice Growth

19:50 Comparing Marketing Strategies for Small and Large Practices

23:19 The Impact of PPOs on Dental Practices

23:49 Understanding Dental Insurance Perceptions

24:25 Creating Client Personas for Better Communication

25:51 Building Trust and Value with Patients

26:23 The iPhone Analogy: Value Over Cost

28:18 Addressing the PPO Dentist Perception

30:36 The Importance of Referrals in Dental Practice

38:16 The Power of Patient Gift Bags

40:48 Closing Remarks and Contact Information

About Dental Business Radio

**Patrick O’Rourke, Host of “Dental Business Radio”**

Patrick O’Rourke is the host of Dental Business Radio covers the business side of dentistry. O’Rourke and his guests cover industry trends, insights, success stories, and more in this wide-ranging show. The show’s guests include successful doctors across the spectrum of dental practice providers, as well as trusted advisors and noted industry participants.

Practice Quotient

Dental Business Radio is sponsored by Patrick O’Rourke, Founder & CEO, Practice Quotient. Practice Quotient, Inc. serves as a bridge between the payor and provider communities. Their clients include general dentists and dental specialty practices across the nation of all sizes, from completely fee-for-service-only to active network participation with every dental plan possible. They work with independent practices, emerging multi-practice entities, and various large ownership entities in the dental space. Their PPO negotiations and analysis projects evaluate the merits of the various in-network participation contract options specific to your practice’s patient acquisition strategy. There is no one-size-fits-all solution.

Connect with Patrick O’Rourke and Practice Quotient

Confidentiality Agreements in Dental Insurance Company Contracts, with Patrick O’Rourke, Host of Dental Business Radio

December 21, 2022 by John Ray

Dental Business Radio

Confidentiality Agreements in Dental Insurance Company Contracts, with Patrick O’Rourke, Host of Dental Business Radio

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Confidentiality Agreements in Dental Insurance Company Contracts, with Patrick O’Rourke, Host of Dental Business Radio

Patrick O’Rourke, the host of Dental Business Radio, addresses issues to be aware of when reviewing dental insurance company contracts. He mentions language in confidentiality agreements that has the potential to be a problem.

Dental Business Radio is underwritten and presented by Practice Quotient: PPO Negotiations & Analysis and produced by the North Fulton studio of Business RadioX®.

TRANSCRIPT

Patrick O’Rourke: [00:00:01] Hi. Patrick O’Rourke here, and another installment of contract provisions in Network Participation Agreements that you should be aware of.

Patrick O’Rourke: [00:00:12] The confidentiality portion is reasonable, right? Typically, you know, they have their proprietary information. They have agreed to certain fees for you and you have agreed to keep them confidential. Now, there’s been a lot of real dangerous language put in there about, you know, irreparable harm and all kinds of other, really, language that can be used purposely and intentionally in a court of law to bankrupt you or to get you to settle. A bit one sided if it’s not mutual.

Patrick O’Rourke: [00:00:58] I’m not a lawyer, by the way, and neither is my opinion a substitute for qualified legal counsel licensed to practice law in your state. This is just one man’s opinion. Somebody who happens to read these contracts a lot and have been doing so for over two decades.

Patrick O’Rourke: [00:01:15] So, confidentiality, good, when they try to prevent or if the contract – not they – the contract language tries to prevent you from accessing the expertise of a subject matter expert, you know, consultant, attorney, anybody else who has expertise in these. That’s when I kind of raised an eyebrow. Again, is it mutual? Are you telling me that that particular payor or that network does not use network or consultants, outside business consultants, folks like myself, or anyone else? There’s a number of different consultants out there. They don’t use attorneys. They don’t use CPAs. I would find that very difficult to believe.

Patrick O’Rourke: [00:02:07] So, for what it’s worth, confidentiality, important. Access to others and to advisors, raising an eyebrow. So, thank you for joining me. Hope you have a terrific day.

Dental Business Radio covers the business side of dentistry. Host Patrick O’Rourke and his guests cover industry trends, insights, success stories, and more in this wide-ranging show. The show’s guests include successful doctors across the spectrum of dental practice providers, as well as trusted advisors and noted industry participants. Dental Business Radio is underwritten and presented by Practice Quotient and produced by the North Fulton studio of Business RadioX®. The show can be found on all the major podcast apps and a complete show archive is here.

Practice Quotient

Dental Business Radio is sponsored by Practice Quotient. Practice Quotient, Inc. serves as a bridge between the payor and provider communities. Their clients include general dentist and dental specialty practices across the nation of all sizes, from completely fee-for-service-only to active network participation with every dental plan possible. They work with independent practices, emerging multi-practice entities, and various large ownership entities in the dental space. Their PPO negotiations and analysis projects evaluate the merits of the various in-network participation contract options specific to your Practice’s patient acquisition strategy. There is no one-size-fits-all solution.