Managing DSO Hygiene for Patient Care, Profitability, and Scalability, with Janet Hagerman, Fractional Chief Hygiene Officer (North Fulton Business Radio, Episode 741)
On this episode of North Fulton Business Radio, host John Ray chats with Fractional Chief Hygiene Officer Janet Hagerman, who consults with Dental Service Organizations (DSOs). Janet discusses her role and explains the significance of effective hygiene departments for DSOs. She touches on the challenges DSOs face due to a lack of structures, high turnover, and low case acceptance rates. She emphasizes the role communication plays in addressing these issues, and the necessity of having congruent company and department visions. The episode concludes with Janet sharing her success stories and the sweet spots in her client base.
North Fulton Business Radio is hosted by John Ray and broadcast and produced from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta.
Janet Hagerman, Fractional Chief Hygiene Officer
Fractional Chief Hygiene Officer Janet Hagerman trains emerging DSOs to develop a profitable hygiene department positioned for same-store growth and acquisition scalability with consistent and profitable patient-centered systems. As badly as emerging DSOs need a game plan for growth, it’s often just not in the budget. As a fractional CHO, Janet utilizes her past DSO experience to teach DSOs how to create a hygiene department that is profitable, consistent, and scalable.
Janet is an international speaker, author, and consultant. A Medical College of Georgia graduate, Janet’s experience includes over 30 years of clinical and coaching experience with both solo and small to large group practices, and leadership as a corporate Director of Dental Hygiene, managing 100+ practices.
As a DSO Director of Hygiene, Janet created the hygiene department from the ground up, organizing best-in-class teams, creating scalable systems and profitable protocols, and cultivating a culture of enthusiastic, loyal support. She learned (sometimes the hard way) how to integrate the foundational hygiene department building blocks with the overall operational company structure. She introduced the clinical advisory board, which fosters dentist-hygienist collaboration. She learned and implemented strategies to increase patient treatment case acceptance, thus increasing production and revenue. Ultimately, she figured out how to create the foundational building blocks to produce a highly functioning DSO hygiene department, and now helps emerging DSOs do the same.
Topics Discussed in this Interview
00:04 Introduction to the Show
01:12 Introduction to Janet Hagerman
01:27 Exploring the Role of a Fractional Chief Hygiene Officer
05:05 The Importance of a Hygiene Department in Dentistry
06:04 The Challenges in the Dental Industry
08:19 The Role of Hygienists in Case Acceptance
12:05 The Impact of a Good Hygiene Department
26:24 The Importance of Metrics in Dentistry
32:53 The Success Stories of Janet Hagerman
35:26 Conclusion and Contact Information
North Fulton Business Radio is hosted by John Ray and broadcast and produced from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, and many others.
Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has become one of the Southeast’s strongest financial institutions, with over $13 billion in assets and more than 190 banking, lending, wealth management, and financial services offices in Mississippi, Alabama, Tennessee, Georgia, and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.
