How to Improve Profitability in Any Company, with Dave Boss, The Operations Group, LLC (North Fulton Business Radio, Episode 262)
Gains from business process improvement helps improve profitability in any company, argues Dave Boss of The Operations Group, LLC. Dave joined host John Ray to talk about his business process consulting practice. “North Fulton Business Radio” is produced virtually by the North Fulton studio of Business RadioX® in Alpharetta.
The Operations Group, LLC
The Operations Group, LLC consultants have been business leaders, with real Profit and Loss responsibility. Unlike lifelong process improvement professionals, they know that the company exists to serve its customers and to generate profits for its stakeholders. Hence, process improvement projects are not the priority for most organizations, nor should they be. The Operations Group consultants don’t fix anything. Clients do. They are the experts in performing the work of the company. Therefore, they are integral to process improvement success, both while The Operations Group consultants are deployed and long after they leave. They all have day jobs.
Their consultants develop realistic schedules, accommodating the possible limited availability of team members, and the fact that due to customer demand and other priorities, schedules are subject to change. If a client wants rapid results, and can dedicate the people to work with them, the schedules will be aggressive, but achievable.
They also don’t ask you to drink the Lean or Six Sigma “Kool-Aid”. If a full-blown Lean Manufacturing implementation is what’s called for, they will do that. But most organizations thrive better under a gentler approach, incorporating Lean and Six Sigma concepts on a more tactical basis, bringing employees along during a transition from possible disorder, to a continuously learning and improving environment. The Operations Group can help clients put together a Continuous Improvement Roadmap, that will bring new phases of the program into place as their employee base is ready for them.
Dave Boss, Managing Partner
Dave Boss is a Consultant and Managing Partner with The Operations Group, with over 30 years of industry and consulting experience in multiple industries and corporate environments, including Manufacturing, Industrial Services, Financial Services, and others. Dave has held senior executive positions in industry where he led efforts resulting in substantial achievements in manufacturing and supply chain operations, including in highly regulated, quality control environments. He brings in-depth process improvement experience including defining and executing strategies for productivity growth.
Dave received his Operational Excellence certification as a Six Sigma Master Black Belt at GE Energy. As leader of a team of 9 Black Belts, he had primary responsibility for support of 14 plants around the world, and secondary responsibility for another 40+ locations. Under his guidance, the team was credited with leading or mentoring hundreds of process improvement projects taken on by employees in various disciplines. These projects resulted in cost savings of millions of dollars, and revenue increases of millions more. An example accomplishment was the use of Lean and Six Sigma tools to find hidden capacity in a remanufacturing facility, enabling it to process an extra $2 million annually in revenue.
Dave earned an MBA from Duke University’s Fuqua School of Business. He also received a BS degree in Mechanical Engineering from Northwestern University,
Point of Contact for Dave Boss
Questions/Topics Discussed in this Show
- What is Business Process Excellence? Isn’t it just the time and motion studies by efficiency experts that have been around since the early 1900’s?
- What are the methods your company uses to help companies improve profitability? Please explain them.
- What about functions that aren’t manufacturing, like sales people or doctors? Are you going to tell a doctor how to more efficiently examine her patient, or teach a sales rep how to sell?
- Once you help a company fix things, what else is to be done?
- How long does it take for you to know what needs to be done at your next client?
- But won’t this telling employees how to do their jobs demotivate them, driving them away to other companies?
- How does a company know they need outside help? What should they be looking for?
- This also sounds interesting to Manufacturing, even for other types of B2B companies, but surely it doesn’t do much to help in the B2C world?
- Surely you don’t have expertise in all aspects of business. Do you ever say “no” to a potential client?
- How can a company engage with you to see if you can help them improve profitability of their business?,
North Fulton Business Radio” is produced virtually from the North Fulton studio of Business RadioX® in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, iHeart Radio, Stitcher, TuneIn, and others.
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