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Pivoting with Purpose and HuMax Consulting Group

April 16, 2026 by Garrett Ervin

BRX National
BRX National
Pivoting with Purpose and HuMax Consulting Group
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Bernard Smalls & Shea Johnson

Shea Johnson | Pivoting with Purpose, LLC

AI Is Everywhere. But Practical Guidance Is Rare.

You’ve heard about AI. You know it matters. But figuring out how to actually use it in your day-to-day work can feel overwhelming. That’s where we come in.

With 27 years of federal leadership experience across the U.S. Department of Housing and Urban Development and U.S. Environmental Protection Agency, I understand complex systems, high-stakes environments, and the importance of getting it right. Today, through Pivoting with Purpose, we help organizations cut through the noise and apply AI in ways that are practical, responsible, and immediately useful.

Bernard Smalls | HuMax Consulting Group

“Elevating customer service”

HuMax Consulting Group delivers its purpose through a 3-phase model:
Assess → Evaluate current customer experience and gaps
Design → Build a tailored service strategy
Activate → Train teams using their signature SUNDAYTM Experience framework
Signature Philosophy: “When you elevate the experience, you elevate the outcome.”

 

Tagged With: AI Consulting, Bernard Smalls, customer experience, HuMax Consulting, Pivoting with Purpose, Shea Johnson

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