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LIVE from RISKWORLD 2022: Pamela Bradshaw, Varsity Brands

May 3, 2022 by John Ray

Pamela Bradshaw
Minneapolis St. Paul Studio
LIVE from RISKWORLD 2022: Pamela Bradshaw, Varsity Brands
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Pamela Bradshaw

LIVE from RISKWORLD 2022: Pamela Bradshaw, Varsity Brands

Live from the R3 Continuum booth at RISKWORLD 2022, Pamela Bradshaw, Director of Risk Management at Varsity Brands, stopped by to talk with host Jamie Gassmann. While Pamela has attended numerous RISKWORLD conferences, this was her first with Varsity Brands. She shared the details of her conference presentation, which focused on young risk professionals and bridging knowledge between generations, bringing DEI front and center, encouraging the younger generations to continue creating positive change, and much more.

Workplace MVP is underwritten and presented by R3 Continuum and produced by the Minneapolis-St.Paul Studio of Business RadioX®.

This show was originally broadcast from the RIMS 2022 RISKWORLD Conference held at the Moscone Center in San Francisco, California.

Pamela Bradshaw, Director of Risk Management, Varsity Brands

Pamela Bradshaw, Director of Risk Management, Varsity Brands

Pamela Bradshaw is Director of Risk Management for Varsity Brands and joined the company this year.

She has over 30 years of success and experience in Corporate Claims and Risk Management with public and privately-held organizations in the Retail, Restaurant, Oil/Gas, Manufacturing, Direct Selling, and Insurance industries.

As part of the DFW RIMS Chapter, she had a presentation at RISKWORLD 2022 focused on the next generation and young risk professionals.

LinkedIn

 

Varsity Brands

Varsity Brands is  BSN Sports, the recognized leader in team athletic gear, Varsity Spirit, the driving force in spirit, and Herff Jones, the most trusted name in celebrating student milestones.

They partner with educators, coaches, and students to build school pride, student engagement, and community spirit.

With a mission to inspire achievement and create memorable experiences for young people, Varsity Brands elevates the student experience, promotes participation and celebrates achievement through three unique but interrelated businesses: BSN SPORTS, a Varsity Sport Brand; Varsity Spirit; and Herff Jones, A Varsity Achievement Brand. Together, these assets promote personal, school, and community pride through their customizable products and programs to elementary and middle schools, high schools, colleges and universities, as well as church organizations, professional and collegiate sports teams, and corporations. Through its dedicated employees and independent representatives, Varsity Brands reaches its individual and institutional customers each year through competitions, camps and sales.

Company website | LinkedIn

About Workplace MVP

Every day, around the world, organizations of all sizes face disruptive events and situations. Within those workplaces are everyday heroes in human resources, risk management, security, business continuity, and the C-suite. They don’t call themselves heroes though. On the contrary, they simply show up every day, laboring for the well-being of employees in their care, readying the workplace for and planning responses to disruption. This show, Workplace MVP, confers on these heroes the designation they deserve, Workplace MVP (Most Valuable Professionals), and gives them the forum to tell their story. As you hear their experiences, you will learn first-hand, real-life approaches to readying the workplace, responses to crisis situations, and overcoming challenges of disruption. Visit our show archive here.

Workplace MVP Host Jamie Gassmann

Jamie Gassmann, Host, “Workplace MVP”

In addition to serving as the host to the Workplace MVP podcast, Jamie Gassmann is the Director of Marketing at R3 Continuum (R3c). Collectively, she has more than fourteen years of marketing experience. Across her tenure, she has experience working in and with various industries including banking, real estate, retail, crisis management, insurance, business continuity, and more. She holds a Bachelor of Science Degree in Mass Communications with special interest in Advertising and Public Relations and a Master of Business Administration from Paseka School of Business, Minnesota State University.

R3 Continuum

R3 Continuum is a global leader in workplace behavioral health and security solutions. R3c helps ensure the psychological and physical safety of organizations and their people in today’s ever-changing and often unpredictable world. Through their continuum of tailored solutions, including evaluations, crisis response, executive optimization, protective services, and more, they help organizations maintain and cultivate a workplace of wellbeing so that their people can thrive. Learn more about R3c at www.r3c.com.

Company website | LinkedIn | Facebook | Twitter

TRANSCRIPT

Intro: [00:00:03] Broadcasting live from Riskworld 2022 at the Moscone Center in San Francisco, it’s time for Workplace MVP. Brought to you by R3 Continuum, a global leader in helping workplaces thrive during disruptive times. Now, here’s your host.

Jamie Gassmann: [00:00:22] Hi, everyone. Your host, Jamie Gassmann here, broadcasting to you from Riskworld 2022 at the R3 Continuum booth. And joining me is Pamela Bradshaw from Varsity Brands. Welcome, Pamela.

Pamela Bradshaw: [00:00:35] Thank you. Thank you for having me.

Jamie Gassmann: [00:00:37] So, tell us a little bit about what Varsity Brands does.

Pamela Bradshaw: [00:00:40] Yes. Varsity Brands is based in Farmers Branch, Texas, which is Dallas, Texas, comprised of three corporations. BSN Sports, which you’ve seen all the high school and collegiate sports, whether it’s football, basketball, tennis uniforms. We do the apparel as well as distribution and sales. Another company is called Varsity Spirit, and you’ve heard of cheerleaders, so you have the cheerleading competition, dance competitions, and all the products related to that for sales. And, also, Herff Jones. Herff Jones is an older company of Varsity Brands. I know you’ve seen all the class rings, and diplomas, and cap and gowns, and so we manufacture those as well.

Jamie Gassmann: [00:01:19] Wonderful. And so, what is your role at Varsity Brands? What do you do for them?

Pamela Bradshaw: [00:01:24] Sure. I am the Director of Risk Management. I oversee all the procurement for all the insurance programs, the insurance renewals, oversee the claims, also oversee anything related to risk control. And I’m new to the company I just joined the company actually a couple of weeks ago.

Jamie Gassmann: [00:01:38] Oh, wonderful. So, is this the first time you’ve been to RIMS or have you come a couple of times?

Pamela Bradshaw: [00:01:42] Actually, gosh, I’ve been in the industry over 35 years, so I’ve been at least 10 or 15 RIMS conferences. And this has been, of course, the first for a lot of us due to the pandemic in the last two years. So, happy to be here.

Jamie Gassmann: [00:01:54] Wonderful. I know we’re in day two of it, but how’s it been going for you so far in terms of sessions and other things that you’ve been sitting through?

Pamela Bradshaw: [00:02:01] So far busy meeting with our broker. I have another meeting after this, as a matter of fact. But highlighting my session today, that’s the main reason why I’m here is for the session that I’m a part of. I’m part of the DFW RIMS Chapter, and I submitted a session regarding our next generation in the upcoming risk professional, the minority perspective. And so, that’s today at 1:30 p.m. in Room 205, so a little plug there.

Jamie Gassmann: [00:02:28] Yeah. Absolutely. And so, tell me a little bit about what are some of the things you’re going to be covering in that presentation and talking about?

Pamela Bradshaw: [00:02:33] Sure. I have a panelist – actually, there’s three panelists of young risk professionals. We really want to focus on how the next generation sort of can bridge the gap. As I mentioned before, a lot of us who have been in the industry for some time, we noticed that there’s a gap over the years in terms of training as far as developing the young professional so that they can take on the jobs and responsibilities that we have in their organizations from a risk perspective.

Pamela Bradshaw: [00:03:02] And specifically for the minority, I do have a panelist as an Asian-American, I have an African American male, I also have a black female, she’s actually South African. And so, we want to make sure that they feel included from a DEI perspective. I think that a lot of companies toot their horn on being inclusive and also being a DEI corporation, but we’re noticing there’s not enough action in making sure that there’s representation of these individuals. And so, that’s the focus.

Jamie Gassmann: [00:03:32] That’s fantastic. So, it’s not just words that are being spoken, but actually putting something into motion that’s going to help to kind of address building that program from an inclusive perspective.

Pamela Bradshaw: [00:03:42] Absolutely.

Jamie Gassmann: [00:03:42] And in a way, the presentation sounds like you’re kind of helping them to establish that legacy of professionals that’ll be coming up the chain of command. That’s incredible.

Pamela Bradshaw: [00:03:52] Absolutely. We see in our industry a lot of retirements. And due to, of course, the migration, if you will, great resignation, if you will, what’s happening post-pandemic, it’s very, very vital that we make sure that our industry survives, not just from the technical piece of it, but just the equality from equal pay, from making sure that we’re in the room, making sure that that glass ceiling is not concrete.

Pamela Bradshaw: [00:04:20] So, we want to make sure they understand that they can and achieve anything they want to achieve in this industry, just as we have. It’s just that we were a little bit shy about it from being a black female. In particular, we were quite a bit shy coming up and fearful that there would be retaliation if we spoke up.

Pamela Bradshaw: [00:04:39] I think this generation, the generations coming up, the millennials and the Gen X, Y and Z, they’re speaking out. And I think it’s fair to say that because of their voices being heard, the companies are now understanding because they are the consumer and the buyer, not just from risk management for all industries, but it’s important that we listen and make sure that we listen to them.

Jamie Gassmann: [00:05:01] Absolutely. And there’s so much value in having a very diverse work environment. I mean, there’s so many perspectives that different individuals can bring to a conversation, even business decisions.

Pamela Bradshaw: [00:05:12] Absolutely.

Jamie Gassmann: [00:05:12] That, you know, if just one mind and one approach, you’re losing an opportunity for some comprehensive, more integrated approaches that can actually strengthen your business’s outcome. So, that’s fantastic.

Pamela Bradshaw: [00:05:25] And ultimately increase sales, because your reach is a lot farther than if you just stay a homogeneous product, your reach is definitely a lot farther. And the ideas that come again from, not just the the younger generation, but from a cultural standpoint you’re reaching is just so much further to the audience and to the ultimate consumer.

Jamie Gassmann: [00:05:44] Yeah. Well, and your employees perform better when they feel like they have inclusive leadership, when they feel like they have a leader that wants to take that time to understand what makes them tick as a human. And tapping into some of those perspectives and strengths that they have.

Jamie Gassmann: [00:06:02] I love that your presentation is creating empowerment is the word that’s coming to my mind as I’m listening to you. Empowering people to let your voice be heard and bring your story to the leaders at your organization. So, that’s fantastic.

Pamela Bradshaw: [00:06:15] Absolutely. And I’m excited. I think that there’s quite a few young professionals here in the risk industry, and so they’re eager. They want to learn. They’re ready to learn. And we have to be responsive to that.

Jamie Gassmann: [00:06:29] Yeah. So, I always ask my guests that are speakers the three takeaways that you want that audience to be left with that when they walk out of that room after hearing that panel, what would they be?

Pamela Bradshaw: [00:06:42] I would say, number one, that we hear you. Number two, that we are learning to understand you. I think as a seasoned professional, we have a tendency to think that we know it all and that we’ve learned so much that we can’t quite see the fact that the younger ones, we can learn just as much from them as we do from each other as seasoned risk professionals. And then, I would say, the speak up, speak out. Continue to do that, because I truly believe the next generation, they are going to change the world and they’re going to change the way that we do business.

Pamela Bradshaw: [00:07:18] Especially post-pandemic, things are not going to be the same. I think we need to get over that. They’re not going to be the same. And so, how do we develop a new normal, a new way of thinking, and the younger generations are definitely showing us and telling us that they’re willing, ready, and able to do that.

Jamie Gassmann: [00:07:37] That sounds like a wonderful presentation. I wish you luck. I hope it goes well. I’m sure it will. Just hearing the topic and how you’re presenting it here on the show, I know you’re going do a fantastic job.

Pamela Bradshaw: [00:07:47] Thank you so much. And I appreciate your time for having me.

Jamie Gassmann: [00:07:51] Absolutely. Thanks for being a guest.

Pamela Bradshaw: [00:07:53] You’re welcome. Thank you.

Outro: [00:07:57] Thank you for joining us on Workplace MVP. R3 Continuum is a proud sponsor of this show, and is delighted to celebrate most valuable professionals who work diligently to secure safe workplaces where employees can thrive.

 

Tagged With: DEI, Jamie Gassmann, Pamela Bradshaw, R3 Continuum, Risk Management, RISKWORLD 2022, Varsity Brands

Workplace MVP LIVE from RISKWORLD 2022: Dr. Marcos Iglesias, Travelers Insurance

April 28, 2022 by John Ray

Dr. Marcos Iglesias
Minneapolis St. Paul Studio
Workplace MVP LIVE from RISKWORLD 2022: Dr. Marcos Iglesias, Travelers Insurance
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Dr. Marcos Iglesias

Workplace MVP LIVE from RISKWORLD 2022: Dr. Marcos Iglesias, Travelers Insurance

Live from the R3 Continuum booth at RISKWORLD 2022, Dr. Marcos Iglesias talked with host Jamie Gassmann about his role with the Medical Innovation and Strategy Team at Travelers, caring for their clients’ employees who have a workers’ compensation-related medical condition. He discussed engaging injured employees, the topic he presented on at RISKWORLD 2022, and much more.

Workplace MVP is underwritten and presented by R3 Continuum and produced by the Minneapolis-St.Paul Studio of Business RadioX®.

This show was originally broadcast from the RIMS 2022 RISKWORLD Conference held at the Moscone Center in San Francisco, California.

Dr. Marcos Iglesias, Chief Medical Director, Vice President, Travelers

Dr. Marcos Iglesias, Chief Medical Director, Vice President, Travelers

Dr. Iglesias is a seasoned physician executive and national speaker with 30 years of experience in workers’ compensation and disability treatment, evaluation, and insurance leadership. His professional interests include the prevention and mitigation of delayed recovery and disability.

His passion for helping workers live active, productive, and fulfilling lives has led him to develop innovative comprehensive disability management solutions that focus on early identification of risk factors and appropriate early interventions to return workers to pre-injury function.

Dr. Iglesias leads the Workers’ Compensation Medical innovation and Strategy Team at Travelers. He is a graduate of the Faculty of Medicine, University of Toronto, and the Marshall School of Business, University of Southern California.

LinkedIn

Travelers

Travelers provides insurance coverage to protect the things that are important to you – your home, your car, your valuables and your business. They have been around for more than 165 years and have earned a reputation as one of the best property casualty insurers in the industry because we take care of their customers, agents, brokers, communities, and each other.

Every day, their approximately 30,000 employees and 13,500 independent agents and brokers in the United States, Canada, the United Kingdom, and Ireland help provide peace of mind to our customers. Their expertise and focus on innovation have made Travelers an industry leader and the only property casualty company in the Dow Jones Industrial Average. Their history of advancements has propelled the company, and the industry, to deliver higher standards – from writing the first auto and space travel policies to founding the Travelers Institute for public policy and launching a hybrid car discount.

By minimizing risk, preventing loss, and helping their customers prepare for the unknown, Travelers’ comprehensive products and services enable individuals and businesses to feel confident and secure about the future.

Company website

About Workplace MVP

Every day, around the world, organizations of all sizes face disruptive events and situations. Within those workplaces are everyday heroes in human resources, risk management, security, business continuity, and the C-suite. They don’t call themselves heroes though. On the contrary, they simply show up every day, laboring for the well-being of employees in their care, readying the workplace for and planning responses to disruption. This show, Workplace MVP, confers on these heroes the designation they deserve, Workplace MVP (Most Valuable Professionals), and gives them the forum to tell their story. As you hear their experiences, you will learn first-hand, real-life approaches to readying the workplace, responses to crisis situations, and overcoming challenges of disruption. Visit our show archive here.

Workplace MVP Host Jamie Gassmann

Jamie Gassmann, Host, “Workplace MVP”

In addition to serving as the host to the Workplace MVP podcast, Jamie Gassmann is the Director of Marketing at R3 Continuum (R3c). Collectively, she has more than fourteen years of marketing experience. Across her tenure, she has experience working in and with various industries including banking, real estate, retail, crisis management, insurance, business continuity, and more. She holds a Bachelor of Science Degree in Mass Communications with special interest in Advertising and Public Relations and a Master of Business Administration from Paseka School of Business, Minnesota State University.

R3 Continuum

R3 Continuum is a global leader in workplace behavioral health and security solutions. R3c helps ensure the psychological and physical safety of organizations and their people in today’s ever-changing and often unpredictable world. Through their continuum of tailored solutions, including evaluations, crisis response, executive optimization, protective services, and more, they help organizations maintain and cultivate a workplace of wellbeing so that their people can thrive. Learn more about R3c at www.r3c.com.

Company website | LinkedIn | Facebook | Twitter

TRANSCRIPT

Intro: [00:00:03] Broadcasting live from Riskworld 2022 at the Moscone Center in San Francisco, it’s time for Workplace MVP. Brought to you by R3 Continuum, a global leader in helping workplaces thrive during disruptive times. Now, here’s your host.

Jamie Gassmann: [00:00:22] Hi, everyone. Your host, Jamie Gassmann here, coming to you from the Riskworld 2022 at the R3 Continuum booth, our show sponsor. And joining me is Marcos Iglesias from the Travelers Insurance Group. Welcome to the show, Marcos.

Marcos Iglesias: [00:00:36] So good to be with you, Jamie. Thank you.

Jamie Gassmann: [00:00:38] You’re very welcome. Now, tell us what is your role at Travelers? What do you do for them?

Marcos Iglesias: [00:00:43] Sure. So, at Travelers, I’m the Chief Medical Director, and I sit in the work comp product team. And we have a team that is called the Medical Innovation and Strategy Team. So, it’s myself and three nurses, and we help to set some of the strategy around the work that we do in the medical space, primarily in workers comp. And we support some other lines of business as well. And our goal is really to try to make sure that we deliver the best medical care to our customer’s injured employees.

Jamie Gassmann: [00:01:15] Amazing. And so, what are some of the trending or some of the things that you guys are seeing that are kind of a focus for some of the the customers that you carry right now?

Marcos Iglesias: [00:01:26] Yeah. So, in the past two years, as you know, a lot has happened, not only COVID, but labor shortages. And so, we’re very focused on helping injured employees regain full function so that they can go back to work, so that they feel better about themselves, they get over their injury, but they’re also able to contribute to what their employers need them to do. So, it’s a win-win for everybody.

Jamie Gassmann: [00:01:50] Absolutely. So, are you seeing anything shifting with more of this remote work in terms of injuries coming through? Or is it more kind of staying stagnant and kind of the same as before?

Marcos Iglesias: [00:02:01] Not necessarily. We see the same types of injuries, the same type of issues surrounding those injuries. It is a little bit more challenging for some employers to bring people back to the workplace, but not impossible, and we’re trying to help them do that.

Jamie Gassmann: [00:02:16] Yeah. Awesome. And I know you are presenting at this year’s RIMS Conference, so talk to me a little bit about the topic that you’re presenting on.

Marcos Iglesias: [00:02:23] So, in the foyer and I presented yesterday and we presented on engaging the injured employee in a holistic fashion to help them recover. So, the idea here is that, you know, we have a tremendous responsibility to those injured employees to help them, not just in terms of their medical condition, the injury that they came with, but everything else that’s going around them which contributes to the injury or to their recovery.

Marcos Iglesias: [00:02:53] So, I’m talking about things like they may be afraid of re-injury, they may be afraid of activity, they may have issues like they’re not sleeping well, so all these things that are not part of the injury but may be barriers to their recovery. We’re trying to set up processes, we’re trying to set up programs that identify those injured employees that are at risk, and then match them with a solution to try to help them out.

Jamie Gassmann: [00:03:24] Oh, that’s going to be really interesting because I imagine you have somebody who’s home on a work comp injury and there’s things that are then happening in their personal life on top of that, I’m sure there could be some – I’m going to say the word, but I might stumble over myself – catastrophic, like it kind of intensifies, basically, that injury.

Marcos Iglesias: [00:03:42] Yeah. Just think of it, you know, the focus may not be just the ankle sprain or the low back. Obviously, that’s a big part of that employee’s experience but so much else is going on. In the last year, they’ve had to worry about COVID. Oftentimes, they worry, am I going to lose my job? Will I be able to afford my next mortgage payment? How will I take care of my family? Things like that. And, oftentimes, what we’ve seen is that it’s those issues that become the real barrier to returning to function, not just at work, but in every aspect of their lives. So, it’s not just the ankle sprain, the back sprain, it’s some of these things and they just need some help getting over it.

Jamie Gassmann: [00:04:29] Yeah. So, it’s almost like, you know, you can kind of support them in a different way.

Marcos Iglesias: [00:04:33] Absolutely.

Jamie Gassmann: [00:04:33] Yeah. Getting to some of that emotional support, you know, kind of creating that sense of safety.

Marcos Iglesias: [00:04:39] Yeah. It’s emotional. It’s social. Some of the interventions might be making sure that they have transportation to get to work. So, a lot of things that we can do, in my view, I think it makes injured employees feel more cared for, somebody is listening to them, somebody is looking after them. And it’s a very rewarding experience for us.

Jamie Gassmann: [00:05:03] Yeah. Amazing. So, you know, in looking at your presentation – I didn’t know you presented yesterday – if there were, like, three areas or takeaways that you wanted the audience to be left with that they could bring back to their organization, what would those areas be?

Marcos Iglesias: [00:05:18] I think what we’ve been talking about, an injury is a concerning time for any employee, but there’s so many other things going on, so make sure you look at that employee holistically. And the best way of doing that is really by sitting down with them and listening. They’ll tell you usually what else is going on. They’ll tell you about some of these barriers. Which then gives you an opportunity not only to engage with them and make them feel listened to, but it gives you an opportunity to intervene and to help them out. So, that’s the first thing.

Marcos Iglesias: [00:05:52] One of the things that I give as a tip that I think no matter who you are, you’re a supervisor, you’re a medical provider, you’re a claim adjuster, a nurse, I always ask the employee, when do you think you’ll return to work? I call that the one question. Because their answer to that question is, not only highly predictive of when they do go back to work, but it may also uncover the real barrier for their not returning to work.

Marcos Iglesias: [00:06:19] So, for example, if I asked John, “When do you think you’ll return to work?” His answer is, “You know, Monday morning.” I’ll be less concerned than if John says in four weeks. That may be a risk factor. That may point to the fact that he’s not going to recover quickly. And then, my next question will be, “Why do you think it’ll take you four weeks?” And that might uncover the real barrier. Maybe John crashed his car or his car is totaled. He doesn’t have transportation to get to work. Now, that’s the barrier and not his neck pain.

Jamie Gassmann: [00:06:52] Yeah. Interesting. And I think there’s so much power in that dialogue and, like, active listening. Employees really appreciate that opportunity to have somebody who cares.

Marcos Iglesias: [00:07:02] Yeah. A sad statistic from my practice days many, many years ago tells us that doctors will usually interrupt the patient that they’re seeing within eight seconds. And I can tell you that a lot of patients don’t feel listened to by a host of people, by their doctor, by other care providers. So, we have an opportunity as a supervisor, as an employer, as a friend, as a claim professional, to just sit down, let them talk, let them tell us what’s going on, which then gives us that opportunity to hold their hand and bring them along.

Jamie Gassmann: [00:07:43] Yeah. And that helps with retention at the end of the day as well, when you’re giving that employee, you know, that opportunity to give some transparency and you’re creating that environment of safety where they can talk about it. It just goes so far in so many different ways, not only from getting them back to work, to your point, but just in them considering you that employer that cares and values you as that employee, it helps with that retention overall.

Marcos Iglesias: [00:08:09] Absolutely. It’s a holistic approach. At Travelers, we call it the Custom Care Approach. It’s the injured employee at the center because they’re the ones with the injury. They’re the ones with the claim. Of course, everybody else, you know, is part of it as well. And we try to support everyone, every stakeholder in every claim that we have.

Jamie Gassmann: [00:08:29] That’s the human back into the process, it sounds like. I love that.

Marcos Iglesias: [00:08:33] It’s what I like doing as a doctor.

Jamie Gassmann: [00:08:35] Oh, wonderful. It has been an absolute pleasure having you on the show. Thank you so much. If somebody wanted to get a hold of you and learn a little bit more about Travelers, you know, about the Custom Care Program, or anything that you do, or to connect with you further to learn a little bit more from you, how would they do that?

Marcos Iglesias: [00:08:49] Well, our travelers.com website has a host of information about what we do, not only in workers’ compensation, but in all of our lines of business. And if you’d like to get a hold of me, I’m sure you can find me on the website or on LinkedIn, and I’d be happy to get in touch with you.

Jamie Gassmann: [00:09:08] Wonderful. Thank you again. It’s been a pleasure for taking time out of your busy schedule here at the conference. We appreciate having you on the show.

Marcos Iglesias: [00:09:15] Thanks so much, Jamie. A pleasure.

Outro: [00:09:21] Thank you for joining us on Workplace MVP. R3 Continuum is a proud sponsor of this show and is delighted to celebrate most valuable professionals who work diligently to secure safe workplaces where employees can thrive.

 

Tagged With: Dr. Marcos Iglesias, Jamie Gassmann, R3 Continuum, RIMS, RISKWORLD 2022, The Traveler's, Workplace MVP

Workplace MVP LIVE from RISKWORLD 2022: Dov Gardin, Regeneron

April 21, 2022 by John Ray

Regeneron
Minneapolis St. Paul Studio
Workplace MVP LIVE from RISKWORLD 2022: Dov Gardin, Regeneron
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Regeneron

Workplace MVP LIVE from RISKWORLD 2022: Dov Gardin, Regeneron

Live from the R3 Continuum booth at RISKWORLD 2022, Dov Gardin, Head of Global Resilience at Regeneron, joined Jamie Gassmann to share his work at Regeneron, the focus of his presentation in the Thought Leader Theater, and more.

Workplace MVP is underwritten and presented by R3 Continuum and produced by the Minneapolis-St.Paul Studio of Business RadioX®.

This show was originally broadcast live from the 2022 RISKWORLD Conference held at the Moscone Center in San Francisco, California.

Dov Gardin, Head of Global Resilience, Regeneron

Dov Gardin, Head of Global Resilience, Regeneron

Dov is currently leading the risk and resiliency program at Regeneron where he is developing, building, and running a global resiliency program.

He is an award-winning resiliency professional with 15+ years experience building and managing corporate resiliency programs including threat intelligence, crisis management, business continuity, risk management, resiliency planning, and security planning.

Past clients include several Fortune 500 firms.

LinkedIn

Regeneron

Regeneron (NASDAQ: REGN) is a leading biotechnology company that invents life-transforming medicines for people with serious diseases. Founded and led for nearly 35 years by physician-scientists, their unique ability to repeatedly and consistently translate science into medicine has led to nine FDA-approved treatments and numerous product candidates in development, nearly all of which were homegrown in our laboratories.

Their medicines and pipeline are designed to help patients with eye diseases, allergic and inflammatory diseases, cancer, cardiovascular and metabolic diseases, pain, hematologic diseases, infectious diseases, and rare diseases.

Company website

About Workplace MVP

Every day, around the world, organizations of all sizes face disruptive events and situations. Within those workplaces are everyday heroes in human resources, risk management, security, business continuity, and the C-suite. They don’t call themselves heroes though. On the contrary, they simply show up every day, laboring for the well-being of employees in their care, readying the workplace for and planning responses to disruption. This show, Workplace MVP, confers on these heroes the designation they deserve, Workplace MVP (Most Valuable Professionals), and gives them the forum to tell their story. As you hear their experiences, you will learn first-hand, real-life approaches to readying the workplace, responses to crisis situations, and overcoming challenges of disruption. Visit our show archive here.

Workplace MVP Host Jamie Gassmann

Jamie Gassmann, Host, “Workplace MVP”

In addition to serving as the host to the Workplace MVP podcast, Jamie Gassmann is the Director of Marketing at R3 Continuum (R3c). Collectively, she has more than fourteen years of marketing experience. Across her tenure, she has experience working in and with various industries including banking, real estate, retail, crisis management, insurance, business continuity, and more. She holds a Bachelor of Science Degree in Mass Communications with special interest in Advertising and Public Relations and a Master of Business Administration from Paseka School of Business, Minnesota State University.

R3 Continuum

R3 Continuum is a global leader in workplace behavioral health and security solutions. R3c helps ensure the psychological and physical safety of organizations and their people in today’s ever-changing and often unpredictable world. Through their continuum of tailored solutions, including evaluations, crisis response, executive optimization, protective services, and more, they help organizations maintain and cultivate a workplace of wellbeing so that their people can thrive. Learn more about R3c at www.r3c.com.

Company website | LinkedIn | Facebook | Twitter

TRANSCRIPT

Intro: [00:00:02] Broadcasting live from Riskworld 2022 at the Moscone Center in San Francisco, it’s time for Workplace MVP. Brought to you by R3 Continuum, a global leader in helping workplaces thrive during disruptive times. Now, here’s your host.

Jamie Gassmann: [00:00:21] Hi, everyone. Jamie Gassmann here, your host of Workplace MVP, broadcasting from Riskworld 2022’s Expo Hall in R3 Continuum’s booth. And with me, I have Dov Gardin from Regeneron. Welcome to the show.

Dov Gardin: [00:00:37] Thank you. Thank you, Jamie. Happy to be here.

Jamie Gassmann: [00:00:39] And tell me a little bit about what Regeneron does.

Dov Gardin: [00:00:43] Sure. Yeah. Regeneron is a pharmaceutical company. We’re probably most known these days for producing REGEN-COV, which is a therapy for severe COVID cases. And so, we’ve been providing that probably, about, the last-year-and-a-half and continue to provide it to patients in need.

Jamie Gassmann: [00:01:05] Wonderful. And so, what is your role at the company? What do you do?

Dov Gardin: [00:01:09] Sure. Yeah. I’m responsible for Global Business Resilience. And so, that really stretches across all the components related to continuity of operations, from how we detect events into risk management, crisis management, incident management in a business recovery, disaster recovery. So, it really runs the gamut of everything we do to make sure that we’re as prepared as possible for disruptive events. And when they do inevitably happen, as we all know they do, that we’re responding appropriately and minimizing impact on the business.

Jamie Gassmann: [00:01:41] Yeah. Wonderful. So, obviously, over the last year or a couple of years now, I guess, what did that look like for you in your role?

Dov Gardin: [00:01:49] So, that’s kind of an interesting question. Actually, I’ve only been with Regeneron for about a year. So, I had the opportunity to see three companies through COVID. Because I was at Allergan, which is a different pharmaceutical company, best known as the makers of Botox and other medical aesthetics products. So, I had been there for about four or five years and put the team together to manage COVID. And in the middle of that process, Allergan was acquired by AbbVie, so I spent a year at AbbVie as part of the transition. And then, moved out of AbbVie into Regeneron where I am now.

Dov Gardin: [00:02:29] So, yeah, really interesting. Three pharmaceutical companies in two years. I want to say, two of those transitions, I didn’t meet my boss at all, which is crazy. I mean, I did virtually, but not in-person. AbbVie, I never was at the site. A huge global pharmaceutical company, third largest right now. So, yeah, really kind of interesting experience to see the different yet related challenges that all three companies went through. And I’m actually speaking about that later today.

Jamie Gassmann: [00:02:58] Interesting. So, speaking of you speaking, talk to me a little bit about that presentation. What is it titled? And the content of it, like, what are you going to be talking about?

Dov Gardin: [00:03:09] Sure. Yeah. So, we’ll be in the Thought Leader Theater, and the focus is really when work from home is not an option with a focus on pharmaceutical manufacturing industry. And it’s really, you know, heavily focused on the surprises that we encountered when trying to manage through this very unique, very globally disruptive event, things that surprised us as prepared as you think you are, what didn’t work well and why. And then, also, we’ll present a couple of things that you can do to overcome or avoid the kinds of surprises that we saw.

Jamie Gassmann: [00:03:50] Yeah. Amazing. Would you say that some of the things you might be talking about, is it applicable to other maybe disruptions, too, or is it strictly just more around the pandemic?

Dov Gardin: [00:04:00] Yeah. It is. So, the lessons learned are really very much about how to prepare for and manage a crisis in general, any kind of crisis. And I mean, you know, when you think about disruptive events, you guys, R3, work with companies supporting how you get through disruption. There are always challenges and surprises. You know, business as usual is simple. It doesn’t mean it’s not hard. It means that we know what we’re doing. We know how the business is supposed to operate.

Dov Gardin: [00:04:30] But once you’re confronted with a chaotic, stressful, disruptive situation, a lot of what you had planned for, a lot of the ways of working used to go out the window. And so, a lot of what we’re going to be talking about in that session that we’ll be providing is, yes, it’s using COVID as sort of context, but there are lessons that should be applied in any disruption.

Jamie Gassmann: [00:04:52] Yeah. Because, you know, it’s inevitable that a disruption is going to happen. So, having a preparedness plan, knowing how you’re going to respond to it, how you’re going to support your people, all of those things matter, especially when you get into that moment.

Dov Gardin: [00:05:05] Yeah. And how leadership teams make decisions and come together to focus on the right thing, and not based on their functional expertise, I think, is the most important. It’s interesting. A lot of it has to do with combatting cognitive bias, which is a common theme in risk. Of course, it’s probably one of the number one issues with objectively understanding risk. But that applies to disruptive situations, crises, et cetera, as well.

Jamie Gassmann: [00:05:34] Yeah. Very interesting. So, if there were three takeaways or three key points you want your audience to be left with when they walk away from your presentation, what would those be?

Dov Gardin: [00:05:42] That’s an excellent question. I think the first is to recognize that you’re not going to have all the answers. There are going to be surprises. Don’t go into it thinking, “Oh, yeah. We’ve been through pandemics before,” to use COVID as an example. “We’ve been through supply disruptions before.” There will likely be specifics of that event that you did not plan for or you couldn’t have planned for. And anticipate surprises, which is a little bit of a weird thing to say, but I think what it means is go into the situation with an open mind.

Dov Gardin: [00:06:16] Number two is, you need to apply an appropriate crisis management decision making framework, where you’ve got the right people in the room, so that’s number one. Number two, everyone agrees on what the problem is. What is the problem statement for the business? What are we focusing on? And then, once you have that, you can then get into solution-ing or coming up with your strategies. I think senior leaders, especially, like to make quick decisions, solve problems very quickly without maybe having the best understanding of the problem or having agreement across the leadership team and what the problem is. So, I’d say that’s number two.

Dov Gardin: [00:06:50] And I think number three is, be open to being flexible. That’s what really allows you to be resilient. And by resilient, I mean not just surviving, but thriving. Coming out of that event even stronger than you were before.

Jamie Gassmann: [00:07:04] Yeah. Great. It sounds like a great presentation. I’m sure the audience is really going to appreciate the content, and knowledge, and information you’re sharing.

Dov Gardin: [00:07:12] I hope so. And it’s ten feet away from this booth.

Jamie Gassmann: [00:07:15] I know. I know. It’s great.

Dov Gardin: [00:07:17] So, you can hold the mic up if you want to hear it.

Jamie Gassmann: [00:07:20] That’s wonderful. Well, it’s been an absolute pleasure to talk with you.

Dov Gardin: [00:07:24] Likewise. Thank you.

Jamie Gassmann: [00:07:24] So, if somebody wanted to get a hold of you and hear a little bit more, maybe ask you questions about your presentation or just connect, how would they do that?

Dov Gardin: [00:07:31] LinkedIn is the best way, so Dov, spelled D-O-V, Gardin, G-A-R-D-I-N. Just LinkedIn, mention that you heard the podcast. And I’m always happy to connect with people to talk and kind of share insights and experiences.

Jamie Gassmann: [00:07:48] Wonderful. It’s been such a pleasure to have you on the show. Good luck at your presentation.

Dov Gardin: [00:07:52] Thank you. Thank you.

Outro: [00:07:58] Thank you for joining us on Workplace MVP. R3 Continuum is a proud sponsor of this show, and is delighted to celebrate most valuable professionals who work diligently to secure safe workplaces where employees can thrive.

 

Tagged With: business continuity, COVID-19, Dov Gardin, Jamie Gassmann, R3 Continuum, Regeneron, resilience, RIMS, RISKWORLD 2022, San Francisco, Workplace MVP

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