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Best Cost/Benefit Opportunities

November 16, 2021 by Mike

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Gwinnett Studio
Best Cost/Benefit Opportunities
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Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. During a recent virtual executive roundtable session hosted by the Healthcare Management Academy (HMA), which included the Baldrige Foundation co-hosts Dr. Roger Spoelman and Dr. Charles “Chuck” Peck as panelists, the discussion clarified the top challenges to overcome for health systems to “future proof” their organizations.

On this episode of “Leader Dialogue Radio”, Dr. Peck will unpack the audience voting from the HMA interactive executive round table, providing keen insight as to the prioritized problems-to-solve and considerations for addressing the challenges.

Charles (Chuck) Peck, MD, FACS

Charles (Chuck) Peck is an internist and rheumatologist with more than 35 years of healthcare experience as a clinician, scientist, medical school faculty member, administrator, medical director, CEO, and partner in the global healthcare advisory company Guidehouse.

Chuck’s most recent projects include a $108M financial turnaround of a $2B integrated health system in the northeast leading to their affiliation with a leading academic health system. He was a member of President Joe Biden’s Health and Human Services transition team. Prior to joining Guidehouse, Chuck served as CEO of Piedmont Athens Regional Health System, on the board of Vizient Southern States, partner at a global healthcare consulting firm responsible for the clinical operations practice; CEO of a 150 physician group multi-specialty practice; president of the southeast and northeast regions of a large national health insurance carrier; chief medical officer of a start-up retail health clinic operator; chief medical officer/chief operations officer of a national disease management company; and CEO of an ambulatory surgery center and physician services company.

Chuck is a co-host of the Baldrige Foundation Leader Dialogue program and provides mentoring and thought leadership insights to numerous organizations and leaders across the country on a variety of operational, financial, and leadership topics.

Ben Sawyer, MBA, PT, OCS, LBB

Ben Sawyer is an ABOUT executive. He has more than 35 years of industry experience, most recently serving as CEO of SOAR Vision Group, and EVP of Care Logistics.

Ben started his healthcare career in 1985 as a Physical Therapist, focusing on sports medicine and orthopedics, and received his specialist certification as an Orthopedic Clinical Specialist (OCS) in 1997 from the American Board of Physical Therapy Specialties.

After securing his MBA, he moved into hospital administration, overseeing rehab, wellness, cardiac therapy, and occupational medicine services, specializing in team development and performance optimization. This expanded into a system leadership role overseeing performance and quality improvement. During that time Ben achieved his Lean Black Belt certification (LBB)

Ben has a gift for recognizing strategic gaps that can be turned into opportunities. For example, during the COVID-19 crisis he initiated national executive roundtables with the Baldrige Foundation via the Leader Dialogue program to help executives turn the pandemic disruption into an opportunity for improved collaboration and performance towards true Community Health beyond the walls of hospitals and to prioritize and coordinate action and resources.

Tagged With: about healthcare, baldrige foundation, baldrige leadership, ben sawyer, charles peck, chuck peck, Healthcare, healthcare challenges, healthcare leadership, leader dialogue, leader dialogue podcast, leader dialogue radio, roger spoelman

Top Challenges to Overcome

November 1, 2021 by Mike

Gwinnett Studio
Gwinnett Studio
Top Challenges to Overcome
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Leader-Dialogue-Border

Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. During a recent virtual executive roundtable session hosted by the Healthcare Management Academy (HMA), which included the Baldrige Foundation co-hosts Dr. Roger Spoelman and Dr. Charles Peck as panelists, the discussion clarified the top challenges to overcome for health systems to “future proof” their organizations.

On this episode of “Leader Dialogue Radio”, Dr. Spoelman and Dr. Peck will unpack the audience voting from the HMA interactive executive round table, providing keen insight as to the prioritized problems-to-solve and considerations for addressing the challenges.

Roger Spoelman, DBA, MBA
Senior Advisor, Strategy, Leadership, and Innovation

Roger is a healthcare executive with more than 38 years of industry experience. He most recently served as interim CEO at Trinity Health Regional Systems in New England, Ohio, and Illinois at Loyola University Health System.

His tenure at Trinity Health included leading several hospital mergers, and later as regional executive for the corporation’s Mercy Health operations. He also is founder and executive sponsor of the Trinity Health Innovation Hub. In 2018, Roger oversaw the merger of International Aid Inc. and CURE International Inc., two organizations where he served on the Board of Directors for over a decade. He recently served as the President and CEO for CURE International Inc., which operates eight charitable hospitals in developing nations, and focuses on faith-based care that restores quality of life to pediatric patients with surgically treatable disabilities. Roger was appointed Chair of the BAMF Health board of directors in 2019. He is working closely with the company to achieve their patent-focused mission of bringing intelligence-based precision medicine to the world.

Roger is a co-host of the Baldrige Foundation Leader Dialogue program, and mentors and coaches’ numerous executives and assists organizations and their boards of directors with succession, strategy, and innovation.

Charles (Chuck) Peck, MD, FACS

Charles (Chuck) Peck is an internist and rheumatologist with more than 35 years of healthcare experience as a clinician, scientist, medical school faculty member, administrator, medical director, CEO, and partner in the global healthcare advisory company Guidehouse.

Chuck’s most recent projects include a $108M financial turnaround of a $2B integrated health system in the northeast leading to their affiliation with a leading academic health system. He was a member of President Joe Biden’s Health and Human Services transition team. Prior to joining Guidehouse, Chuck served as CEO of Piedmont Athens Regional Health System, on the board of Vizient Southern States, partner at a global healthcare consulting firm responsible for the clinical operations practice; CEO of a 150 physician group multi-specialty practice; president of the southeast and northeast regions of a large national health insurance carrier; chief medical officer of a start-up retail health clinic operator; chief medical officer/chief operations officer of a national disease management company; and CEO of an ambulatory surgery center and physician services company.

Chuck is a co-host of the Baldrige Foundation Leader Dialogue program and provides mentoring and thought leadership insights to numerous organizations and leaders across the country on a variety of operational, financial, and leadership topics.

Dr. Darin Vercillo, MD
Darin Vercillo co-founded ABOUT, drawing upon his expertise in developing and implementing medical information systems specifically designed to manage complex patient needs, medical education, and faculty and staff logistics. Darin provides clinical oversite and direction across all facets of ABOUT.

A board-certified hospitalist practicing in the Salt Lake City area, Darin also served as a clinical advisor and technical developer at the University of Utah Health Sciences Center. Previously to his work at ABOUT, Darin served as a physician knowledge engineer and interim Chief Medical Officer at TheraDoc.

Ben Sawyer, MBA, PT, OCS, LBB

Ben Sawyer is an ABOUT executive. He has more than 35 years of industry experience, most recently serving as CEO of SOAR Vision Group, and EVP of Care Logistics.

Ben started his healthcare career in 1985 as a Physical Therapist, focusing on sports medicine and orthopedics, and received his specialist certification as an Orthopedic Clinical Specialist (OCS) in 1997 from the American Board of Physical Therapy Specialties.

After securing his MBA, he moved into hospital administration, overseeing rehab, wellness, cardiac therapy, and occupational medicine services, specializing in team development and performance optimization. This expanded into a system leadership role overseeing performance and quality improvement. During that time Ben achieved his Lean Black Belt certification (LBB)

Ben has a gift for recognizing strategic gaps that can be turned into opportunities. For example, during the COVID-19 crisis he initiated national executive roundtables with the Baldrige Foundation via the Leader Dialogue program to help executives turn the pandemic disruption into an opportunity for improved collaboration and performance towards true Community Health beyond the walls of hospitals and to prioritize and coordinate action and resources.

Tagged With: about healthcare, baldrige foundation, baldrige leadership, ben sawyer, charles peck, chuck peck, darin vercillo, Healthcare, healthcare challenges, healthcare leadership, leader dialogue, leader dialogue podcast, leader dialogue radio, roger spoelman

LEADER DIALOGUE: Physician Engagement Post COVID-19 (Part 2 of 2)

July 3, 2020 by Mike

Gwinnett Studio
Gwinnett Studio
LEADER DIALOGUE: Physician Engagement Post COVID-19 (Part 2 of 2)
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Dr. Michael Shabot/Executive VP & System Chief Clinical Officer of Relia Healthcare Advisors

Dr. Michael Shabot is a Founding Partner of Relia Healthcare Advisors, which provides services in the areas of high reliability safety and quality, executive leadership development, organizational culture assessment, medical staff governance and implementation of the Malcolm Baldrige Quality Framework.

Dr. Shabot formerly served as Executive Vice President and System Chief Clinical Officer of the Memorial Hermann Health System in Houston, Texas, which includes 17 hospitals, 20 ambulatory surgical centers and 300 other Ambulatory sites. Memorial Hermann has private, employed and academic medical groups totaling 6,500 physicians and an Accountable Care Organization (ACO). In 2013, 2014 and 2015, Memorial Hermann’s ACO generated the highest annual savings the CMS Medicare Shared Savings Program has ever recorded, totaling $200 million. Dr. Shabot served as chairman of Memorial Hermann’s ACO Board.

Under his leadership, Memorial Hermann embarked on a journey to high reliability safety. In 2013, Memorial Hermann received the John M. Eisenberg Award for Patient Safety and Quality, presented by the Joint Commission and National Quality Forum. In 2009, Memorial Hermann received both the National Quality Healthcare Award from the National Quality Forum and the National Patient Safety Leadership Award from the VHA Foundation and National Business Group on Health. In 2016, the Memorial Hermann Sugar Land Hospital received the Baldrige National Quality Award, and in 2017 and 2018 respectively, the Memorial Hermann’s Katy Hospital and Memorial City Medical Center received the Texas Award for Performance Excellence (TAPE), based on the Baldrige Award criteria. In 2019, Memorial Hermann received the International Hospital Federation’s Dr Kwang Tae Kim Grand Award, presented to Dr. Shabot at the IHF Congress in Muskat, Oman.

Chuck Stokes/Former President & CEO of Memorial Hermann Health System

Charles (Chuck) D. Stokes, former President and CEO of Memorial Hermann Health System, joined the system in 2008 as Chief Operating Officer (COO). In June 2017, he was named President and CEO of the System. In his role, Chuck was responsible for leading and overseeing the $5.6B System’s network of more than 17 hospitals and 300 delivery sites, with more than 27,000 employees and 6,400 affiliated physicians in the Greater Houston area. Chuck retired from Memorial Hermann effective December 2019.

Chuck has four decades of leadership experience in healthcare, and throughout his accomplished career has achieved success in service line leadership, employee engagement, leadership development, physician collaboration, and quality and patient safety improvement.

During his tenure with Memorial Hermann, Chuck worked tirelessly to establish a culture of high reliability, innovation, and clinical transformation throughout the organization. Under his visionary leadership, Memorial Hermann attained unprecedented national accolades in patient safety, high-quality care, and operational excellence all while serving as Houston’s “safety net” health system.

Chuck models servant leadership with an emphasis on coaching and team building while using Malcolm Baldrige criteria as a platform for driving operational excellence. His leadership was instrumental in helping Memorial Hermann Sugar Land Hospital secure the 2016 Malcolm Baldrige National Quality Award – the nation’s highest Presidential honor for performance excellence. In 2019, Chuck was named one of Modern Healthcare’s 100 Most Influential People in Healthcare.

Co-Host: Dr. Roger Spoelman

Dr. Roger Spoelman is an accomplished healthcare executive and coach, having served as President/CEO of Mercy Health, a regional network of hospitals, physician organizations, and health network operations in western and northern Michigan. He also served as a senior executive for Trinity Health, one of the largest health systems in the United States having been posted as President/CEO of several of Trinity Health’s largest regional health systems including Mount Carmel Health System in Columbus, Ohio; Trinity Health of New England; and Loyola University Health System in Chicago. Roger has extensive experience in mergers, acquisitions, community health improvement, leadership development, physician integration, physician groups, and governance. He is also a frequent speaker and facilitator, helping organizations develop a culture of innovation.

Co-Host: Lisa Counsell

Lisa Counsell comes to SOAR Vision Group with over two decades of clinical, leadership and clinical informatics experience. She has a proven leadership record – from start-ups to large Fortune 10 companies – generating strong customer engagement, leading high-performing teams, and driving profitable, sustainable business growth. She has a Bachelor of Science degree in Nursing with experience in critical care and is currently pursuing her MBA with a concentration in healthcare.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

Tagged With: baldrige core principles, baldrige excellence, baldrige foundation, business leadership, business podcast, business radio, Business RadioX, business strategy, chuck stokes, Healthcare, healthcare leadership, healthcare management, leader dialogue, leader dialogue podcast, leader dialogue radio, Leadership, lisa counsell, Memorial Hermann Health System, michael shabot, physician engagement, Radiox, Relia Healthcare Advisors, roger spoelman, soar vision, SOAR Vision Group

LEADER DIALOGUE: Physician Engagement Post COVID-19 (Part 1 of 2)

June 26, 2020 by Mike

Gwinnett Studio
Gwinnett Studio
LEADER DIALOGUE: Physician Engagement Post COVID-19 (Part 1 of 2)
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Dr. Michael Shabot/Executive VP & System Chief Clinical Officer of Relia Healthcare Advisors

Dr. Michael Shabot is a Founding Partner of Relia Healthcare Advisors, which provides services in the areas of high reliability safety and quality, executive leadership development, organizational culture assessment, medical staff governance and implementation of the Malcolm Baldrige Quality Framework.

Dr. Shabot formerly served as Executive Vice President and System Chief Clinical Officer of the Memorial Hermann Health System in Houston, Texas, which includes 17 hospitals, 20 ambulatory surgical centers and 300 other Ambulatory sites. Memorial Hermann has private, employed and academic medical groups totaling 6,500 physicians and an Accountable Care Organization (ACO). In 2013, 2014 and 2015, Memorial Hermann’s ACO generated the highest annual savings the CMS Medicare Shared Savings Program has ever recorded, totaling $200 million. Dr. Shabot served as chairman of Memorial Hermann’s ACO Board.

Under his leadership, Memorial Hermann embarked on a journey to high reliability safety. In 2013, Memorial Hermann received the John M. Eisenberg Award for Patient Safety and Quality, presented by the Joint Commission and National Quality Forum. In 2009, Memorial Hermann received both the National Quality Healthcare Award from the National Quality Forum and the National Patient Safety Leadership Award from the VHA Foundation and National Business Group on Health. In 2016, the Memorial Hermann Sugar Land Hospital received the Baldrige National Quality Award, and in 2017 and 2018 respectively, the Memorial Hermann’s Katy Hospital and Memorial City Medical Center received the Texas Award for Performance Excellence (TAPE), based on the Baldrige Award criteria. In 2019, Memorial Hermann received the International Hospital Federation’s Dr Kwang Tae Kim Grand Award, presented to Dr. Shabot at the IHF Congress in Muskat, Oman.

Chuck Stokes/Former President & CEO of Memorial Hermann Health System

Charles (Chuck) D. Stokes, former President and CEO of Memorial Hermann Health System, joined the system in 2008 as Chief Operating Officer (COO). In June 2017, he was named President and CEO of the System. In his role, Chuck was responsible for leading and overseeing the $5.6B System’s network of more than 17 hospitals and 300 delivery sites, with more than 27,000 employees and 6,400 affiliated physicians in the Greater Houston area. Chuck retired from Memorial Hermann effective December 2019.

Chuck has four decades of leadership experience in healthcare, and throughout his accomplished career has achieved success in service line leadership, employee engagement, leadership development, physician collaboration, and quality and patient safety improvement.

During his tenure with Memorial Hermann, Chuck worked tirelessly to establish a culture of high reliability, innovation, and clinical transformation throughout the organization. Under his visionary leadership, Memorial Hermann attained unprecedented national accolades in patient safety, high-quality care, and operational excellence all while serving as Houston’s “safety net” health system.

Chuck models servant leadership with an emphasis on coaching and team building while using Malcolm Baldrige criteria as a platform for driving operational excellence. His leadership was instrumental in helping Memorial Hermann Sugar Land Hospital secure the 2016 Malcolm Baldrige National Quality Award – the nation’s highest Presidential honor for performance excellence. In 2019, Chuck was named one of Modern Healthcare’s 100 Most Influential People in Healthcare.

Co-Host: Dr. Roger Spoelman

Dr. Roger Spoelman is an accomplished healthcare executive and coach, having served as President/CEO of Mercy Health, a regional network of hospitals, physician organizations, and health network operations in western and northern Michigan. He also served as a senior executive for Trinity Health, one of the largest health systems in the United States having been posted as President/CEO of several of Trinity Health’s largest regional health systems including Mount Carmel Health System in Columbus, Ohio; Trinity Health of New England; and Loyola University Health System in Chicago. Roger has extensive experience in mergers, acquisitions, community health improvement, leadership development, physician integration, physician groups, and governance. He is also a frequent speaker and facilitator, helping organizations develop a culture of innovation.

Co-Host: Lisa Counsell

Lisa Counsell comes to SOAR Vision Group with over two decades of clinical, leadership and clinical informatics experience. She has a proven leadership record – from start-ups to large Fortune 10 companies – generating strong customer engagement, leading high-performing teams, and driving profitable, sustainable business growth. She has a Bachelor of Science degree in Nursing with experience in critical care and is currently pursuing her MBA with a concentration in healthcare.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

Tagged With: baldrige core principles, baldrige excellence, baldrige foundation, business leadership, business podcast, business radio, Business RadioX, business strategy, chuck stokes, Healthcare, healthcare leadership, healthcare management, leader dialogue, leader dialogue podcast, leader dialogue radio, Leadership, lisa counsell, Memorial Hermann Health System, michael shabot, Radiox, Relia Healthcare Advisors, roger spoelman, soar vision, SOAR Vision Group

LEADER DIALOGUE: Workforce Engagement in Healthcare during the COVID-19 Crisis

May 21, 2020 by Mike

Gwinnett Studio
Gwinnett Studio
LEADER DIALOGUE: Workforce Engagement in Healthcare during the COVID-19 Crisis
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Chuck Stokes/Former President & CEO of Memorial Hermann Health System

Charles (Chuck) D. Stokes, former President and CEO of Memorial Hermann Health System, joined the system in 2008 as Chief Operating Officer (COO). In June 2017, he was named President and CEO of the System. In his role, Chuck was responsible for leading and overseeing the $5.6B System’s network of more than 17 hospitals and 300 delivery sites, with more than 27,000 employees and 6,400 affiliated physicians in the Greater Houston area. Chuck retired from Memorial Hermann effective December 2019.

Chuck has four decades of leadership experience in healthcare, and throughout his accomplished career has achieved success in service line leadership, employee engagement, leadership development, physician collaboration, and quality and patient safety improvement.

During his tenure with Memorial Hermann, Chuck worked tirelessly to establish a culture of high reliability, innovation, and clinical transformation throughout the organization. Under his visionary leadership, Memorial Hermann attained unprecedented national accolades in patient safety, high-quality care, and operational excellence all while serving as Houston’s “safety net” health system.

Chuck models servant leadership with an emphasis on coaching and team building while using Malcolm Baldrige criteria as a platform for driving operational excellence. His leadership was instrumental in helping Memorial Hermann Sugar Land Hospital secure the 2016 Malcolm Baldrige National Quality Award – the nation’s highest Presidential honor for performance excellence. In 2019, Chuck was named one of Modern Healthcare’s 100 Most Influential People in Healthcare.

As part of his commitment to developing the next generation of healthcare leaders, Chuck has taught numerous leadership development programs for the American College of Healthcare Executives (ACHE), an organization of more than 48,000 healthcare executives working together to improve care delivery and population health. In 2017, Chuck was named Chairman of the ACHE Board of Governors.

Prior to his roles as COO and CEO with Memorial Hermann, Chuck served as President of North Mississippi Medical Center, a 650-bed tertiary hospital and also a 2006 Malcolm Baldrige National Quality Award recipient under his leadership. He has also previously served as COO for three other nationally recognized healthcare systems.

Co-Host: Dr. Roger Spoelman

Dr. Roger Spoelman is an accomplished healthcare executive and coach, having served as President/CEO of Mercy Health, a regional network of hospitals, physician organizations, and health network operations in western and northern Michigan. He also served as a senior executive for Trinity Health, one of the largest health systems in the United States having been posted as President/CEO of several of Trinity Health’s largest regional health systems including Mount Carmel Health System in Columbus, Ohio; Trinity Health of New England; and Loyola University Health System in Chicago. Roger has extensive experience in mergers, acquisitions, community health improvement, leadership development, physician integration, physician groups, and governance. He is also a frequent speaker and facilitator, helping organizations develop a culture of innovation.

Co-Host: Lisa Counsell

Lisa Counsell comes to SOAR Vision Group with over two decades of clinical, leadership and clinical informatics experience. She has a proven leadership record – from start-ups to large Fortune 10 companies – generating strong customer engagement, leading high-performing teams, and driving profitable, sustainable business growth. She has a Bachelor of Science degree in Nursing with experience in critical care and is currently pursuing her MBA with a concentration in healthcare.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

Tagged With: baldrige core principles, baldrige excellence, baldrige foundation, ben sawyer, business leadership, business podcast, business radio, Business RadioX, business strategy, charles stokes, chuck stokes, coronavirus, COVID-19, Employee Engagement, Healthcare, healthcare leadership, healthcare management, hospitals, jennifer strahan, leader dialogue, leader dialogue podcast, leader dialogue radio, Leadership, lisa counsell, Memorial Hermann, Memorial Hermann Health System, mercy health, Patient Care, Radiox, Relia Healthcare Advisors, roger spoelman, soar vision, SOAR Vision Group, trinity health, workforce engagement

LEADER DIALOGUE: Transformation Requires Innovation – Deep Dive with Roger Spoelman

November 6, 2018 by Mike

Gwinnett Studio
Gwinnett Studio
LEADER DIALOGUE: Transformation Requires Innovation – Deep Dive with Roger Spoelman
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Ben Sawyer with SOAR Vision Group

In part 2 of the Innovation discussion Ben and Duffie are joined by Roger Spoelman SVP, Strategic and Operational Integration, Trinity health, CEO Mercy Health, and interim CEO Loyola University Medical Center in Chicago. (Roger is Ben’s executive coach). In part 1 of this 2-part Innovation series, Roger can be seen in the Mercy Health video explaining why all great transformations have necessitated innovation. Under his leadership, the Innovation Hub was born as a renaissance zone for Trinity Health, and the Innovative Primary Clinic was born based upon the innovation thinking and application of human centered design by the Innovation Hub team.

In part 2 we pick up where we left off discussing how success is truly on the far side of failure. Roger shares how the innovation process encourages people to think outside of the box to achieve break-throughs. How appropriately messy the process can be, and how it is essential to any organization positioning themselves for the future.

Listen in to learn…

  • What true innovation looks like
  • Further information about setting up ‘innovation zones’ and why they are necessary to support and protect outside-the-box thinking
  • How the average leader can become transformational if given the freedom and support to innovate, and look at the problem through an entirely different human systems lens

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

Tagged With: duffie dixon, leader dialogue, leader dialogue podcast, leader dialogue radio, roger spoelman, SOAR Vision Group, trinity health

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