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4/21/09: Small Business Strategy with Todd Schnick & Don Rigby

April 21, 2009 by admin

Gravity Free Radio
Gravity Free Radio
4/21/09: Small Business Strategy with Todd Schnick & Don Rigby
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We love small businesses. That’s our target audience after all. But you might wonder why we like them so much. As we talked this morning with Todd Schnick of Intrepid Group and Don Rigby of Integrated Marcom, we were reminded again of the many reasons small businesses are so much fun and so much easier to work with than their larger counterparts.

Todd really likes working with small business owners because they can be, in his words, “bold and fearless.” What might take months of red tape to cut through in a large organization, a small company can accomplish in record time. They are simply more agile, more willing to change, and typically, the executives are making most of the decisions. That’s important in an ever-changing business landscape like we are in right now. His company, Intrepid, helps companies benefit from their small size by being able to have a dialogue with customers and respond accordingly.

Similarly, Don enjoys working with startups and small businesses because he believes that with a little focus, they can really differentiate themselves in this new business environment. His company, Integrated Marcom, can help them do that through the various tools and processes they use to make the small business seem larger because they can more efficiently manage their business relationships. More efficient relationship management means that they can manage more relationships.

Great advice from both Todd and Don and another great show for GFR! Have a stellar week!

Tagged With: Entrepreneurs, Free Advice, Shows, small business

3/24/09: Talking Trust + Loyalty with Fred Elsberry of the BBB and Marc Ellis of Thanks Again

March 24, 2009 by admin

Gravity Free Radio
Gravity Free Radio
3/24/09: Talking Trust + Loyalty with Fred Elsberry of the BBB and Marc Ellis of Thanks Again
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Fred Elsberry of the Better Business Bureau joined us this morning to talk about trust, honesty, and integrity which are more important now than ever before especially for small businesses. Whereas big companies often don’t put as much stock in developing that type of relationship with their consumers, it’s no less important but it doesn’t affect them as much. However, for small businesses, it’s a life or death scenario. If your customers don’t trust you because you haven’t been honest, you will feel it in your bottom line. The Better Business Bureau plays a key role in supporting that relationship. Each of their member companies are accredited by a very careful selection process. Rest assured that if you are doing business with a highly-rated BBB company, you will most likely have a satisfactory experience. And, as a merchant or business, this is a great badge of honor to be one of the 3,500 or so companies out of the 150,000 in the Atlanta Metro area to be listed as a Better Business Bureau accredited company.

Marc Ellis, of Thanks Again, came on GFR to discuss customer loyalty. He says the economy doesn’t really scare him because what they are seeing is that because consumers are more discerning, they are flocking to businesses that offer them incentives beyond the typical discounts. In fact, even if the monetary value of a discount and a reward is different, there is more perceived value in the reward (airline miles, gift cards, charitable donations) because they are aspirational goals. People will frequent a merchant more because of that customer loyalty program because they are working toward something such as a free trip. Thanks Again offers a great service to both the consumer (enrollment is free!) and the merchant by saving everyone money. At the same time, however, they are the conduit for a great relationship between a company and its customers. He also credit social media (Twitter, LinkedIn, Facebook) for helping business owners listen and respond more quickly to their customers’ wants and needs.

Great show today! Thanks to both our guests. Have a stellar week and we’ll see you next Tuesday at 10am!

Tagged With: Entrepreneurs, Free Advice, small business

60 Second Marketer Jamie Turner and Intellectual Property Strategist Jackie Hutter talk with Gravity Free Radio!

March 17, 2009 by admin

Gravity Free Radio
Gravity Free Radio
60 Second Marketer Jamie Turner and Intellectual Property Strategist Jackie Hutter talk with Gravity Free Radio!
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Stephanie was down in Austin for the big South by Southwest Interactive conference but we managed to have a terrific show anyway 🙂 Our associate Keith Fletcher was an ample substitute but we’ll still enjoy having Stephanie back on the mic with us next week.

The real story as always though was our incredible guests and the terrific information they had to share. Jamie Turner, the 60 Second Marketer had a lot of great things to say about marketing, brand management and differentiation from a small business owner’s perspective. Be sure to listen for Jamie’s free advice and check out his web site!

Our second guest, “recovering attorney” and intellectual property strategist Jackie Hutter had great information for any business owner who has ever invented something. Listen for her tips on when to — and when NOT to — consider a patent and how business owners can get the most value from a patent. Be sure to visit Jackie’s web site and her IP Asset Maximizer Blog.

Happy St. Patty’s Day! We’ll see you next Tuesday!

Tagged With: Entrepreneurs, Free Advice, Shows, small business

3/3/2009 GFR Talks Sales Strategy and IT Services with Michael Scher and Chas Arnold

March 3, 2009 by admin

Gravity Free Radio
Gravity Free Radio
3/3/2009 GFR Talks Sales Strategy and IT Services with Michael Scher and Chas Arnold
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What can we say? We’re on a roll. All of our guests so far have been fantastic and today was no exception.

Michael Scher, the President of Frontline Selling, joined us to talk about how to effectively and efficiently create demand for your product or service. He said that most salespeople don’t get in front of the right people to articulate their company’s value proposition. Frontline Selling has developed methodologies to help accelerate a sales pipeline by securing time with key people in an organization. This results in qualified sales opportunities and shorter sales cycles. His free advice was also great. He said that when trying to reach a high-level executive in a company, you may not get a response but that doesn’t mean they aren’t interested. They are simply very busy and may not have the time to return your call or respond to your email. Being persistent is the key to getting some face time with the right person.

Chas Arnold, VP of Sales & Marketing for DynaSis, talked about managed IT Services for small/midsize businesses. He said that these days, it’s really important to protect your company’s data not only for security reasons but also in case of a disaster. During Hurricane Katrina, many businesses learned this lesson the hard way. They lost valuable company data when computer equipment and servers were either destroyed or simply left behind. DynaSis can manage your entire IT infrastructure from soup to nuts. Your data will be secure and more importantly, your network will never go down. DynaSis manages everything from a state-of-the-art data center with multiple redundant connections. As Chas said, “Uptime is paramount.” If your network isn’t working, you’re not making money. His great free advice to small business owners was to not ignore your IT needs. Be proactive and take care of this early before something happens. It’ll be one less thing you, as a small business owner, have to worry about.

Great show and a big thanks to Mike and Chas for joining us! Have a stellar week and we’ll see you next Tuesday!

Tagged With: Entrepreneurs, Free Advice, Shows, small business

2/24/09 Richard Brock and Norman Meullen Join GFR to Discuss Leads and Benefits

February 24, 2009 by admin

Gravity Free Radio
Gravity Free Radio
2/24/09 Richard Brock and Norman Meullen Join GFR to Discuss Leads and Benefits
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We had a fantastic show this morning!  If you are an entrepreneur or small business owner, you owe it to yourself to listen to this show.

We had the opportunity to chat with Richard Brock of LeadLife, a company that provides on-demand marketing automation software solutions to help companies effectively manage their digital leads. Richard discussed how it is more important than ever before to be nurturing your incoming leads and turning those prospects into actual customers. LeadLife‘s solutions are remarkably simple yet provide a wealth of information about each prospect. And, it allows a company to customize the solution based on whatever product or service they are offering.

Norman Meullen of Benefits Retain People talked to us about how small businesses can utilize benefits programs to both retain and find good talent for their companies. By employing a good strategy that includes what he calls “Consumer-Centric Benefits,” a company can differentiate itself from the competition. This results in less turnover, higher productivity, and an overall positive work environment for employees.

Both guests provided us with great free advice so definitely check out what they had to say! Have a great week and we’ll see you next Tuesday at 10am.

Tagged With: Entrepreneurs, Free Advice, small business

GeekBrief.tv’s Cali Lewis chats with Gravity Free Radio!

February 18, 2009 by admin

Gravity Free Radio
Gravity Free Radio
GeekBrief.tv's Cali Lewis chats with Gravity Free Radio!
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Pardon the pun, but we were pretty geeked up to talk with Cali Lewis, the face of the immensely popular video podcast site GeekBrief.tv.

Cali told us about how she and her husband started the site in 2005 — with absolutely zero experience — and managed to quit their day jobs and focus on their podcast site full-time within five months. She also talked about social media, some of the incredible people she’s met while hosting her online television show and her strategy for managing her brand. Cali also had some terrific free advice for entrepreneurs.

Links to Cali’s other projects can be found at GeekBrief.tv and you can also follow Cali on Twitter. You can listen to the full podcast below:

Tagged With: Entrepreneurs, Free Advice, Shows, small business

2/10/09: SEO expert Rick Batchelor and social media guru Jim Turner on Gravity Free Radio

February 10, 2009 by admin

Gravity Free Radio
Gravity Free Radio
2/10/09: SEO expert Rick Batchelor and social media guru Jim Turner on Gravity Free Radio
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We had a great show this morning chatting with SEO expert Rick Batchelor of Qiigo and social media consultant Jim Turner of One By One Media.

Rick helped demystify some basic principles of SEO and provided some very good information on how search engines actually find content on your site. He also gave us some insight on where SEO rookies should start when trying to put a plan together. Rick is the author of the popular e-book SEO for Google and is available for consulting engagements through Qiigo.

Jim Turner of One By One Media built his expertise in social media when he gained popularity as a “daddy blogger” several years ago. He gave us some background on how business owners could use social media as a tool in their marketing arsenal and how they could go about getting started in social media if they are not already involved. In addition to his consulting practice, Jim also owns Bloggers for Hire, a company that matches companies with outside blogging resources. You can also follow Jim (aka Genuine) on Twitter.

Both guests also offered fantastic free advice, definitely a must listen.

Next week we are chatting with Atlanta entrepreneur extraordinaire Brian Cork and Cali Lewis of Geek Brief TV. See you then!

Tagged With: Entrepreneurs, Free Advice, Shows, small business

2/3/2009: Steven Rabago + Mike Wittenstein chat with Gravity Free Radio

February 3, 2009 by admin

Gravity Free Radio
Gravity Free Radio
2/3/2009: Steven Rabago + Mike Wittenstein chat with Gravity Free Radio
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We survived our first show! Our guests Steven Rabago of Zimple Money and Mike Wittenstein were both terrific and offered some great insight.

Steven had some terrific advice about starting a business in a down economy and gave us some perspective on how microlending can support an entrepreneur’s startup efforts. Visit ZimpleMoney.com for more information on microlending and how to get started.

Mike gave us some insight on how to build a fantastic customer experience and offered his free advice about the importance of seeing things from your customers’ perspective. Visit MikeWittenstein.com for more information about managing customer experience. Mike also has a book that will be coming out soon called Designed Experiences: A Practical Guide for Leaders — we will post more information on that as soon as it becomes available.

The full podcast is available below. Have a stellar week! We’ll see you next Tuesday morning!

Tagged With: Entrepreneurs, Free Advice, Shows, small business

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