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Paul Knowlton: Bad Theology Kills Your Pricing

February 11, 2026 by John Ray

Paul Knowlton on Bad Theology, Plantation Economics You Practice on Yourself, and Why Mars Built a Trillion-Dollar Legacy on Mutuality (The Price and Value Journey, Episode 159), with host John Ray
North Fulton Studio
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Paul Knowlton on Bad Theology, Plantation Economics You Practice on Yourself, and Why Mars Built a Trillion-Dollar Legacy on Mutuality (The Price and Value Journey, Episode 159), with host John Ray

Paul Knowlton on Bad Theology, Plantation Economics You Practice on Yourself, and How Mars Built a Trillion-Dollar Legacy on Mutuality (The Price and Value Journey, Episode 160)

In Part 2 of a two-part conversation, Paul Knowlton, attorney and partner at Stanton Law in Atlanta and co-author of Better Capitalism: Jesus, Adam Smith, Ayn Rand, and MLK Jr. on Moving from Plantation to Partnership Economics, joins host John Ray on The Price and Value Journey podcast to explore the mindsets that kill sustainable pricing and what you can do about it.

Paul saw a tattoo on a pastor friend’s bicep that read “bad theology kills.” That phrase captures why so many professionals severely underprice themselves. Whether from explicit religious backgrounds, leftist political thinking, or just generational poverty stories, we carry beliefs that profit is evil, poverty is noble, and loving your neighbor means sacrificing yourself. Paul shares his painful story of starting a low bono law firm after selling his intellectual property boutique firm. He had to shut it down when his patient wife finally said they literally couldn’t afford his generosity. The lesson is that you cannot afford to be generous if you don’t have the resources to be generous.

This conversation covers the Mars candy company (family wealth of $1.7 trillion built on mutuality since the early 1900s), why practicing plantation economics on yourself means extracting your own time by not charging or not charging enough, the Rotary Four-Way Test Herbert J. Taylor created during the Great Depression to save a company from bankruptcy, and how to stay committed to mutual benefit when bad actors seem to be winning. Paul and John discuss firing bad clients, finding your herd of like-minded professionals, and why the economic system should serve humans rather than humans serving the economic system.

The Price and Value Journey is presented by John Ray and produced by North Fulton Business Radio, LLC, an affiliate of the Business RadioX® podcast network.

Key Takeaways You Can Use from This Episode

  • Bad theology kills your pricing. Whether from religious background, political thinking, or generational poverty stories, many professionals believe profit is evil, poverty is noble, and loving your neighbor means only loving your neighbor. These beliefs lead to severe underpricing and unsustainable practices.
  • You cannot afford to be generous if you don’t have the resources to be generous. Paul started a low bono law firm after selling his intellectual property boutique. His wife finally told him they literally couldn’t afford it and were heading toward bankruptcy. If you don’t engage your brain, your heart will lead you down the wrong path.
  • Practicing plantation economics on yourself means extracting your own time by not charging or not charging enough for your services. Paul caught himself waving off payment from a client who stopped by with quick questions. The client insisted on paying because he needed someone with 20 or 30 years of skills to give him the fast answer.
  • Mars candy company built $117 billion in family wealth on mutuality since the early 1900s. Their stated contract principle: they will not have contracts that are detrimental to the other party. Mars chocolates are not the cheapest option available, but consumers are willing to pay a higher price due to the perceived value and their comfort with the company.
  • The Rotary Four-Way Test saved a company from bankruptcy during the Great Depression. Herbert J. Taylor wrote it as a way of doing business: Is it the truth? Is it fair? Will it build goodwill? Will it be beneficial to all concerned? This was the ethical framework that people adhered to before Milton Friedman’s 1970 article on shareholder value changed the business landscape.
  • Bad actors get the headlines for a while but don’t last long-term. Your reputation is your most valuable asset. If you can be trusted in your work, your word-of-mouth reputation will feed your client base. It’s the long game, the marathon, not the sprint that matters.

Topics Discussed in this Episode

00:00 Introduction and Recap of Part One
01:10 Exploring Mutual Benefit in Professional Services
04:16 The Impact of Bad Theology on Pricing
05:12 Better Capitalism: Bridging Anti-Capitalism and Dog-Eat-Dog Capitalism
11:55 Mars Inc.: A Case Study in Mutuality
17:25 Practicing Plantation Economics on Yourself
24:26 The Importance of Community and Ethical Business Practices
32:33 Conclusion and Final Thoughts

Paul Knowlton

Paul Knowlton
Paul Knowlton

Paul Knowlton, JD, MDiv, is a pioneering Atlanta attorney, ethicist, and co-founder of the Institute for Better Capitalism, where he champions “partnership economics” as an antidote to exploitative “plantation economics.” Holding a JD from Georgia State University and an MDiv from Mercer University, he transitioned from forensic engineering at Georgia-Pacific to IP law, building a robust practice at firms like Kilpatrick Stockton, co-founding another serving Fortune 500 clients, and teaching as an adjunct professor. This foundation in business law informs his holistic critique of capitalism, blending legal acumen with theological insight to advocate for profitable, ethical systems.

Knowlton’s landmark 2021 book Better Capitalism: Jesus, Adam Smith, Ayn Rand, and MLK Jr. on Moving from Plantation to Partnership Economics, co-authored with Aaron Hedges, reinterprets economic giants to propose reforms in finance, corporations, government, and culture. Endorsed by figures like Walter Brueggemann and David Gushee for its data-driven, values-rich challenge to extremes like laissez-faire absolutism or socialism, the work has sparked dialogue via Cato Institute reviews and Amazon bestseller status. His legal background enables practical proposals, such as relieving sectors for mutual flourishing and making abstract ethics actionable for executives and policymakers.

Today, as Partner Emeritus at Stanton Law LLC, Knowlton integrates his capitalism vision into IP, business succession, nonprofit law, and coaching, while advancing the Institute’s mission through resources, testimonials, and calls for imagination and courage. His efforts—praised for originality by economists and theologians—aim to humanize markets, fostering common good without sacrificing innovation, as seen in his Ubercounsel practice and Georgia Bar wellness initiatives. This balanced legacy positions him as a unique voice at the nexus of law, faith, and economics.

Website | LinkedIn

John Ray, Host of The Price and Value Journey

John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey
John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include business coaching and advisory work, as well as advising solopreneurs and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their expertise, such as attorneys, CPAs, accountants and bookkeepers, consultants, coaches, marketing professionals, and other professional services practitioners.

John is a podcast show host and the owner of North Fulton Business Radio, LLC, an affiliate of Business RadioX®. John and his team work with B2B professionals to create and conduct their podcast using The Generosity Mindset® Method: building and deepening relationships in a non-salesy way that translates into revenue for their business.

John is also the host of North Fulton Business Radio. With over 900 shows and having featured over 1,300 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in its region like no one else.

John’s book, The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices

John Ray at Barnes & Noble with his book, The Generosity MindsetJohn Ray is the author of the five-star rated book The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices, praised by readers for its practical insights on raising confidence, value, and prices.

If you are a professional services provider, your goal is to do transformative work for clients you love working with and get paid commensurate with the value you deliver to them. While negative mindsets can inhibit your growth, adopting a different mindset, The Generosity Mindset®, can replace those self-limiting beliefs. The Generosity Mindset enables you to diagnose and communicate the value you provide to clients, which allows you to price your services more effectively in order to receive a portion of that value.

Whether you’re a consultant, coach, marketing or branding professional, business advisor, attorney, CPA, or work in virtually any other professional services discipline, your content and technical expertise are not proprietary. What’s unique, though, is your experience and how you synthesize and deliver your knowledge. What’s special is your demeanor or the way you deal with your best-fit clients. What’s invaluable is how you deliver outstanding value by guiding people through massive changes in their personal lives and in their businesses that bring them to a place they never thought possible.

Your combination of these elements is unique in your industry. There lies your value, but it’s not the value you see. It’s the value your best-fit customers see in you.

If pricing your value feels uncomfortable or unfamiliar to you, this book will teach you why putting a price on the value your clients perceive and identify serves both them and you, and you’ll learn the factors involved in getting your price right.

The book is available at all major physical and online book retailers worldwide. Follow this link for further details.

Connect with John Ray:

Website | LinkedIn | Email

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

Tagged With: Adam Smith, Atlanta attorney, attorney wellbeing, bad theology, Better Capitalism, business ethics, capitalism reform, client relationships, extractive economics, generosity mindset, generous pricing, Herbert J. Taylor, Institute for Better Capitalism, John Ray, low bono law firm, Mars Candy, Milton Friedman, mutual benefit, partnership economics, Paul Knowlton, plantation economics, pricing mindset, pricing psychology, professional service providers, professional services pricing, Rotary Four-Way Test, shareholder value, stanton law, Sustainable Business, The Price and Value Journey, underpricing, value based pricing

Paul Knowlton on What Adam Smith Actually Said About Greed

February 4, 2026 by John Ray

Paul Knowlton on How Misreading Adam Smith Broke Capitalism, Why the "Invisible Hand" Never Meant What You Think, and Whether Generosity Actually Works in Business (The Price and Value Journey, Episode 159), with host John Ray
North Fulton Studio
Paul Knowlton on What Adam Smith Actually Said About Greed
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Paul Knowlton on How Misreading Adam Smith Broke Capitalism, Why the "Invisible Hand" Never Meant What You Think, and Whether Generosity Actually Works in Business (The Price and Value Journey, Episode 159), with host John Ray

Paul Knowlton on How Misreading Adam Smith Broke Capitalism, Why the “Invisible Hand” Never Meant What You Think, and Whether Generosity Actually Works in Business (The Price and Value Journey, Episode 159)

In part one of a two-part conversation, Paul Knowlton, patent attorney and co-author of Better Capitalism: Jesus, Adam Smith, Ayn Rand, and MLK Jr. on Moving from Plantation to Partnership Economics, joins host John Ray on The Price and Value Journey to discuss why 50 years of misreading Adam Smith has broken capitalism and left professionals wondering whether an “others first” mentality actually works anymore.

Paul’s framework addresses something bigger than pricing strategy. It’s about the ethics that govern our entire economic system. Since Milton Friedman declared in 1970 that the only social responsibility of business is to maximize profits, we’ve operated under an extraction-based model that rewards dishonesty, celebrates greed as somehow serving the greater good through market forces, and has made generous professionals question whether their values are just naive. Paul traces this error back to a fundamental misreading of Adam Smith. The “invisible hand” appears exactly once in the 1,000-page Wealth of Nations, and it doesn’t mean selfishness becomes social good through market magic. The actual framework Adam Smith presents in The Theory of Moral Sentiments requires an “impartial spectator” evaluating whether both parties have both their own self-interest AND each other’s self-interest at heart. That’s mutual benefit, not extraction.

This conversation gives you a different lens. Paul explains plantation versus partnership economics, his two-part test (“Do I have my self-interest at heart and do I have your self-interest at heart?”), why chronic underpricing is plantation economics you practice on yourself, his landscaping contractor story showing partnership economics in action, and what his law firm is doing to restructure around sustainability and fulfillment instead of just maximizing profit. If you’ve been immersed in extraction-based thinking for so long that you don’t realize there is an alternative, or if you’re weary of observing dishonest individuals succeed while you question whether generosity is merely foolishness, this episode provides a framework that is both ethical and sustainable.

The Price and Value Journey is presented by John Ray and produced by North Fulton Business Radio, LLC, an affiliate of the Business RadioX® podcast network.

Key Takeaways You Can Use from This Episode

  • Underpricing removes good actors from the marketplace. When you price unsustainably low, you eventually burn out and exit the profession. That’s not generosity. That’s self-imposed plantation economics.
  • Use Paul’s two-part test: “Do I have my self-interest at heart and do I have your self-interest at heart?” You need mutual benefit. If both parties don’t have both their own AND each other’s self-interest at heart, reconsider the arrangement.
  • Adam Smith’s “invisible hand” appears exactly once in the 1,000-page The Wealth of Nations. It doesn’t mean selfishness magically becomes social good. It means pursuing self-interest while considering how your actions appear to an impartial spectator.
  • The impartial spectator asks whether both parties have both their own self-interest AND each other’s self-interest at heart. Adam Smith’s actual framework from The Theory of Moral Sentiments requires mutual benefit, not just individual gain justified by market forces.
  • Partnership economics in action: Paul’s landscaping contractor gave him a price. Paul said, “I am not trying to negotiate your price. I anticipate that you are an exceptional professional who will not compromise on quality. The result? The outcome is exceptional work that doesn’t require Paul to fret po exert much effort.
  • Stanton Law’s mission: “Build a profitable and sustainable firm so that each of us can pursue a fulfilling and satisfying life.” Both parts matter. If the business isn’t sustainable, nobody will be fulfilled. If it’s only about sustainability without fulfillment, what’s the point?

Topics Discussed in this Episode

00:00 Introduction and Overview
00:25 The Generosity Mindset vs. Economic Exploitation
02:56 Introducing Paul Knowlton and His Framework
03:32 The Plantation System in Law Firms
09:44 Defining Plantation Economics
15:46 Partnership Economics Explained
17:29 Adam Smith and the Misinterpretation of His Work
32:57 Applying Ethical Business Practices
38:54 Conclusion and Teaser for Part Two

Paul Knowlton

Paul Knowlton
Paul Knowlton

Paul Knowlton, JD, MDiv, is a pioneering Atlanta attorney, ethicist, and co-founder of the Institute for Better Capitalism, where he champions “partnership economics” as an antidote to exploitative “plantation economics.” Holding a JD from Georgia State University and an MDiv from Mercer University, he transitioned from forensic engineering at Georgia-Pacific to IP law, building a robust practice at firms like Kilpatrick Stockton, co-founding another serving Fortune 500 clients, and teaching as an adjunct professor. This foundation in business law informs his holistic critique of capitalism, blending legal acumen with theological insight to advocate for profitable, ethical systems.

Knowlton’s landmark 2021 book Better Capitalism: Jesus, Adam Smith, Ayn Rand, and MLK Jr. on Moving from Plantation to Partnership Economics, co-authored with Aaron Hedges, reinterprets economic giants to propose reforms in finance, corporations, government, and culture. Endorsed by figures like Walter Brueggemann and David Gushee for its data-driven, values-rich challenge to extremes like laissez-faire absolutism or socialism, the work has sparked dialogue via Cato Institute reviews and Amazon bestseller status. His legal background enables practical proposals, such as relieving sectors for mutual flourishing and making abstract ethics actionable for executives and policymakers.

Today, as Partner Emeritus at Stanton Law LLC, Knowlton integrates his capitalism vision into IP, business succession, nonprofit law, and coaching, while advancing the Institute’s mission through resources, testimonials, and calls for imagination and courage. His efforts—praised for originality by economists and theologians—aim to humanize markets, fostering common good without sacrificing innovation, as seen in his Ubercounsel practice and Georgia Bar wellness initiatives. This balanced legacy positions him as a unique voice at the nexus of law, faith, and economics.

Website | LinkedIn

John Ray, Host of The Price and Value Journey

John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey
John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include business coaching and advisory work, as well as advising solopreneurs and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their expertise, such as attorneys, CPAs, accountants and bookkeepers, consultants, coaches, marketing professionals, and other professional services practitioners.

John is a podcast show host and the owner of North Fulton Business Radio, LLC, an affiliate of Business RadioX®. John and his team work with B2B professionals to create and conduct their podcast using The Generosity Mindset® Method: building and deepening relationships in a non-salesy way that translates into revenue for their business.

John is also the host of North Fulton Business Radio. With over 900 shows and having featured over 1,300 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in its region like no one else.

John’s book, The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices

John Ray at Barnes & Noble with his book, The Generosity MindsetJohn Ray is the author of the five-star rated book The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices, praised by readers for its practical insights on raising confidence, value, and prices.

If you are a professional services provider, your goal is to do transformative work for clients you love working with and get paid commensurate with the value you deliver to them. While negative mindsets can inhibit your growth, adopting a different mindset, The Generosity Mindset®, can replace those self-limiting beliefs. The Generosity Mindset enables you to diagnose and communicate the value you provide to clients, which allows you to price your services more effectively in order to receive a portion of that value.

Whether you’re a consultant, coach, marketing or branding professional, business advisor, attorney, CPA, or work in virtually any other professional services discipline, your content and technical expertise are not proprietary. What’s unique, though, is your experience and how you synthesize and deliver your knowledge. What’s special is your demeanor or the way you deal with your best-fit clients. What’s invaluable is how you deliver outstanding value by guiding people through massive changes in their personal lives and in their businesses that bring them to a place they never thought possible.

Your combination of these elements is unique in your industry. There lies your value, but it’s not the value you see. It’s the value your best-fit customers see in you.

If pricing your value feels uncomfortable or unfamiliar to you, this book will teach you why putting a price on the value your clients perceive and identify serves both them and you, and you’ll learn the factors involved in getting your price right.

The book is available at all major physical and online book retailers worldwide. Follow this link for further details.

Connect with John Ray:

Website | LinkedIn | Email

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

Tagged With: Adam Smith, Atlanta attorney, attorney wellbeing, Better Capitalism, business sustainability, coach pricing, consultant pricing, ethical pricing, extraction economics, impartial spectator, Institute for Better Capitalism, invisible hand, John Ray, legal services, maximize shareholder value, Milton Friedman, mutual benefit, mutual benefit business model, partnership economics, Paul Knowlton, plantation economics, pricing strategy, professional services pricing, service provider pricing, stanton law, sustainable business practices, sustainable pricing, The Generosity Mindset, The Price and Value Journey, The Theory of Moral Sentiments, The Wealth of Nations, underpricing, value based pricing

Etinosa Agbonlahor on Why Smart Pricing Starts with Psychology

January 21, 2026 by John Ray

Etinosa Agbonlahor on Why Smart Pricing Starts with Psychology, on The Price and Value Journey podcast with host John Ray
North Fulton Studio
Etinosa Agbonlahor on Why Smart Pricing Starts with Psychology
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Etinosa Agbonlahor on Why Smart Pricing Starts with Psychology, on The Price and Value Journey podcast with host John Ray

Etinosa Agbonlahor on the Behavioral Economics of Pricing: Why Service Providers Underprice, How Money Scripts Control Your Fees, and the Psychology Behind Premium Pricing That Converts (The Price and Value Journey, Episode 157)

Service providers avoid pricing conversations for the same psychological reasons consumers avoid checking their bank balances. Etinosa Agbonlahor spent a decade as Director of Behavioral Research at Fidelity Investments studying financial avoidance, and now she applies those insights to help consultants, coaches, and professional service providers fix their pricing.

In this conversation with host John Ray, Etinosa reveals the three main reasons service providers underprice: lack of confidence in their value, the dangerous habit of anchoring to competitor pricing, and the fear that clients are scrutinizing every price change. She shares research showing that customers can’t even remember what they paid for items they just bought, yet service providers operate as if clients are tracking every dollar. Etinosa explains how premium pricing can actually attract better clients, why doing nothing with your pricing has real costs, and how to use pricing as a steering wheel rather than just a revenue engine. She also provides practical first steps for service providers stuck in the knowledge-action gap around pricing.

The Price and Value Journey is presented by John Ray and produced by North Fulton Business Radio, LLC, an affiliate of the Business RadioX® podcast network.

Key Takeaways You Can Use from This Episode

  • Your confidence level shows up directly in your pricing as a business owner, whether you want it to or not.
  • Copying competitor pricing is dangerous because you don’t know if your competitors are leaving money on the table, if their pricing is right, or if they deliver the same value you do.
  • Most customers aren’t as price-sensitive as you fear. Research shows more than half of shoppers couldn’t remember the cost of items they had just put in their cart.
  • Premium pricing can attract better clients who associate higher prices with higher quality. Some prospects won’t work with you because low prices signal you won’t deliver the value they need.
  • The cost of pricing inertia compounds over years. Doing nothing costs you clients who thought your prices were too low, growth opportunities, higher margins, and time you could have taken off.
  • Use pricing as a steering wheel, not just a revenue engine. Design your prices to influence how customers choose, what packages you offer, and how you position yourself against competition.
  • Talk to your customers about what they value in working with you, including the softer things like responsiveness and friendliness, then crystallize those value conversations into pricing decisions.

Topics Discussed in this Episode

00:00 Introduction and Guest Introduction
01:29 Understanding Behavioral Economics
02:47 Psychology of Pricing
04:24 Common Pricing Mistakes
10:21 Money Scripts and Their Impact
18:54 Unlearning Money Scripts
20:59 Scarcity Mindset and Environmental Influence
23:43 Self-Reflection for Business Growth
24:17 Understanding Regret Aversion in Pricing
26:04 The Ostrich Effect and Business Margins
28:29 Positive Reinforcement vs. Shame in Pricing
30:43 The Psychology of Discounted Pricing
34:10 Behavioral Pricing Tactics
36:39 The Journey of Pricing Strategy
38:14 Bridging the Knowledge-Action Gap
42:11 Counterintuitive Insights in Behavioral Economics
44:13 Final Thoughts and Contact Information

Etinosa Agbonlahor

Etinosa Agbonlahor, CEO, Decision Alpha
Etinosa Agbonlahor, CEO, Decision Alpha

Etinosa Agbonlahor is a behavioral economist and CEO of Decision Alpha, a behavioral pricing firm that helps businesses improve pricing for growth, traction, and stronger perceived value.

Passionate about helping people live healthier financial lives, she brings over a decade of experience working across the U.S., Australia, Africa, and the U.K.—shaping pricing, engagement, and customer behavior strategy for global financial institutions and venture-backed startups.

MarketWatch, Morningstar, and other leading platforms have featured her work, highlighting her focus on how behavior drives financial outcomes.

Etinosa is the author of How to Talk to Your Parents About Money, a guide to navigating complex financial conversations.

Website | LinkedIn

John Ray, Host of The Price and Value Journey

John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey
John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include business coaching and advisory work, as well as advising solopreneurs and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their expertise, such as attorneys, CPAs, accountants and bookkeepers, consultants, coaches, marketing professionals, and other professional services practitioners.

John is a podcast show host and the owner of North Fulton Business Radio, LLC, an affiliate of Business RadioX®. John and his team work with B2B professionals to create and conduct their podcast using The Generosity Mindset® Method: building and deepening relationships in a non-salesy way that translates into revenue for their business.

John is also the host of North Fulton Business Radio. With over 900 shows and having featured over 1,300 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in its region like no one else.

John’s book, The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices

John Ray at Barnes & Noble with his book, The Generosity MindsetJohn Ray is the author of the five-star rated book The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices, praised by readers for its practical insights on raising confidence, value, and prices.

If you are a professional services provider, your goal is to do transformative work for clients you love working with and get paid commensurate with the value you deliver to them. While negative mindsets can inhibit your growth, adopting a different mindset, The Generosity Mindset®, can replace those self-limiting beliefs. The Generosity Mindset enables you to diagnose and communicate the value you provide to clients, which allows you to price your services more effectively in order to receive a portion of that value.

Whether you’re a consultant, coach, marketing or branding professional, business advisor, attorney, CPA, or work in virtually any other professional services discipline, your content and technical expertise are not proprietary. What’s unique, though, is your experience and how you synthesize and deliver your knowledge. What’s special is your demeanor or the way you deal with your best-fit clients. What’s invaluable is how you deliver outstanding value by guiding people through massive changes in their personal lives and in their businesses that bring them to a place they never thought possible.

Your combination of these elements is unique in your industry. There lies your value, but it’s not the value you see. It’s the value your best-fit customers see in you.

If pricing your value feels uncomfortable or unfamiliar to you, this book will teach you why putting a price on the value your clients perceive and identify serves both them and you, and you’ll learn the factors involved in getting your price right.

The book is available at all major physical and online book retailers worldwide. Follow this link for further details.

Connect with John Ray:

Website | LinkedIn | Email

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

 

Tagged With: behavioral economics, behavioral finance, behavioral research, business pricing, coach pricing, competitor pricing, consultant pricing, customer value, Decision Alpha, Etinosa Agbonlahor, Fidelity Investments, financial decision-making, John Ray, premium pricing, pricing avoidance, pricing confidence, pricing psychology, pricing research, pricing strategy, professional services pricing, service provider pricing, The Price and Value Journey, underpricing

Darlene Drew: From Warden to Consultant on Pricing and Grief

November 19, 2025 by John Ray

From Federal Warden to Leadership Consultant: Darlene Drew on Building Your Practice, Pricing Mistakes, and Running a Business Through Grief, on The Price and Value Journey podcast with host John Ray
North Fulton Studio
Darlene Drew: From Warden to Consultant on Pricing and Grief
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From Federal Warden to Leadership Consultant: Darlene Drew on Building Your Practice, Pricing Mistakes, and Running a Business Through Grief, on The Price and Value Journey podcast with host John Ray

From Federal Warden to Leadership Consultant: Darlene Drew on Building Your Practice, Pricing Mistakes, and Running a Business Through Grief (The Price and Value Journey, Episode 153)

Do you want to know how to build a professional services business when you have deep expertise but no client base? Darlene Drew shares exactly how she did it after retiring from 32 years in federal corrections, including her time as the first and only woman to serve as warden at the U.S. Federal Penitentiary in Atlanta.

Darlene didn’t join the John Maxwell Team for certification. She joined for resources, guidance, and a roadmap to build relationships in a world entirely different from the one she knew. She reveals her strategic approach to launching her speaking, training, and coaching business, including how she used free speaking at Rotary Clubs within a 90-mile radius to build visibility and generate paying clients. You will learn why she initially wanted to leave “Warden Drew” behind and how her clients taught her that her unique background was actually her greatest asset.

This conversation gets practical fast. Darlene shares the underpricing mistakes she made early on, how demanding clients helped her recognize she was undervaluing her work, and the internal signals that told her it was time to raise her rates. She discusses client red flags she missed, the one engagement she deeply regretted taking, and why giving yourself grace to say no is critical to building a sustainable business.

The second half of the episode shifts to navigating one of life’s hardest challenges. Darlene opens up about losing her husband to pancreatic cancer in 2024 and what it’s been like to rebuild her business while grieving. She shares what helped her, what didn’t, the language that serves grieving people versus the well-intentioned phrases that fall flat, and why “moving forward” isn’t the right frame. If you’ve ever supported a colleague or client through loss or faced it yourself, this part of the conversation offers real wisdom on presence, boundaries, and incremental steps back to work.

The Price and Value Journey is presented by John Ray and produced by North Fulton Business Radio, LLC, an affiliate of the Business RadioX® podcast network.

Key Takeaways You Can Use from This Episode

  • Speaking for free at the right venues can build your business faster than waiting for paid gigs. Darlene used Rotary Clubs within a 90-mile radius to showcase her expertise, build relationships with business leaders, and generate training contracts.
  • You don’t need certification to start. You need resources, guidance, and a way to meet your ideal clients. Darlene joined the John Maxwell Team not for credentials but for content, community, and a roadmap to build her business outside corrections.
  • Clients will tell you what they value, and it’s often not what you think. Darlene wanted to retire “Warden Drew,” but corporate clients saw her corrections background as a unique asset for leading difficult conversations and motivating teams under pressure.
  • Underpricing reveals itself through client behavior. When clients who barely paid demanded more than those who invested significantly, Darlene realized she wasn’t valuing her own work and adjusted her pricing accordingly.
  • Red flags in client conversations matter. If a potential client does not invest time in understanding the problem or co-creating solutions, they are likely seeking a quick fix rather than a solution. Trust those signals early.
  • When supporting someone through grief, presence beats advice. A weekly card, an offer to help without expectation, or simply waiting to listen means more than advice, scripture quotes, or questions about “moving forward.”
  • It’s okay to set boundaries around your grief and ask for what you need. Darlene paused her workaholic tendencies, took incremental steps back into client work, and communicated clearly with her network about what “navigating grief” looked like for her.

Topics Discussed in this Episode

Darlene Drew
Darlene Drew

00:00 Introduction and Guest Welcome
02:02 Darlene Drew’s Career Journey
04:01 Transition to Leadership Training
07:23 Joining the John Maxwell Team
18:38 Building a Speaking Business
26:29 Networking and Referrals
29:17 Developing Pricing Strategies
31:19 Using Google as a Starting Point
33:22 Recognizing Underpricing Signals
35:30 Identifying Poor Fit Clients
37:51 Lessons from a Difficult Client
40:54 Coping with Personal Tragedy
44:35 Navigating Grief and Business
45:28 Support Systems During Grief
52:05 Healing Routines and Self-Care
59:28 Future Plans and Moving Forward
01:01:28 Final Thoughts and Contact Information

Darlene Drew, CEO, Leadership Conditioning, Personal & Professional Development

Darlene Drew, speaking at the 2024 GNFCC BOLD Women's Leadership Summit
Darlene Drew, speaking at the 2024 GNFCC BOLD Women’s Leadership Summit

Darlene Drew is the CEO and Founder of Leadership Conditioning, Personal & Professional Development, LLC. She is also a certified & independent leadership trainer, professional speaker, and executive coach with the Maxwell Leadership Team.

Darlene serves businesses, companies, and organizations by helping leaders develop leaders. Through her training sessions, she equips, engages, and energizes participants with leadership and professional development training by providing them with tools that can immediately be applied in their personal and professional lives.

As an authority in leadership, building relationships, and communications, she helps organizations develop their staff in a manner that improves their bottom line of first valuing people, which improves the operation of their business and the performance and production of their staff.

She has been recognized in the Maxwell Leadership Team as one of the Top 20 Nominees for the Maxwell Leadership Team Culture Award. She’s a 2019 Stage Time Winner. Darlene has been featured in the Peachtree City Magazine on two occasions.

More recently, in 2023, Darlene was one of only 10 recipients of the Culture Award from the John Maxwell system. Her specific award was on “Lead and Lift.”

Her prior career began in the federal government at the entry level as a correctional officer, promoted up to a Senior Executive Service Appointment to the position of Warden. One of her most groundbreaking accomplishments was becoming the first and only female to serve as warden at the United States Penitentiary, Atlanta, GA. She served as warden of three federal prisons after being told early on in her career that she would never make it!

These dynamics brought leadership expertise that has positioned her to help those she partners with in their growth.

Website | Facebook | Darlene’s LinkedIn

John Ray, Host of The Price and Value Journey

John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey
John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include business coaching and advisory work, as well as advising solopreneurs and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their expertise, such as attorneys, CPAs, accountants and bookkeepers, consultants, coaches, marketing professionals, and other professional services practitioners.

John is a podcast show host and the owner of North Fulton Business Radio, LLC, an affiliate of Business RadioX®. John and his team work with B2B professionals to create and conduct their podcast using The Generosity Mindset® Method: building and deepening relationships in a non-salesy way that translates into revenue for their business.

John is also the host of North Fulton Business Radio. With over 900 shows and having featured over 1,300 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in its region like no one else.

John’s book, The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices

John Ray at Barnes & Noble with his book, The Generosity MindsetJohn Ray is the author of the five-star rated book The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices, praised by readers for its practical insights on raising confidence, value, and prices.

If you are a professional services provider, your goal is to do transformative work for clients you love working with and get paid commensurate with the value you deliver to them. While negative mindsets can inhibit your growth, adopting a different mindset, The Generosity Mindset®, can replace those self-limiting beliefs. The Generosity Mindset enables you to diagnose and communicate the value you deliver to clients and, in turn, more effectively price to receive a portion of that value.

Whether you’re a consultant, coach, marketing or branding professional, business advisor, attorney, CPA, or work in virtually any other professional services discipline, your content and technical expertise are not proprietary. What’s unique, though, is your experience and how you synthesize and deliver your knowledge. What’s special is your demeanor or the way you deal with your best-fit clients. What’s invaluable is how you deliver outstanding value by guiding people through massive changes in their personal lives and in their businesses that bring them to a place they never thought possible.

Your combination of these elements is unique in your industry. There lies your value, but it’s not the value you see. It’s the value your best-fit customers see in you.

If pricing your value feels uncomfortable or unfamiliar to you, this book will teach you why putting a price on the value your clients perceive and identify serves both them and you, and you’ll learn the factors involved in getting your price right.

The book is available at all major physical and online book retailers worldwide. Follow this link for further details.

Connect with John Ray:

Website | LinkedIn | Email

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

Tagged With: atlanta, Business Development, business pause, career transition, caregiver experience, client boundaries, consulting business, corrections leadership, Darlene Drew, executive coaching, Federal Bureau of Prisons, federal prison warden, Georgia, grief and business, incremental recovery, john maxwell, John Maxwell Team, John Ray, Leadership Conditioning Personal & Professional Development, leadership training, navigating loss, networking strategy, pancreatic cancer, pricing strategy, prison warden, professional services, professional speaking, Rotary Club speaking, Service Business, The Price and Value Journey, underpricing

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