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BRX Pro Tip: Everyday Rapid Experimentation

September 4, 2025 by angishields

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BRX Pro Tip: Everyday Rapid Experimentation
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BRX Pro Tip: Everyday Rapid Experimentation

Stone Payton: Welcome back to Business RadioX Pro Tips, Lee Kantor and Stone Payton here with you. Lee, one of my favorite topics, and I’d like to dive into it a little bit, experimentation.

Lee Kantor: Yeah, I think that this is critical for any business, especially a small business kind of having a culture of everyday, rapid experimentation. You want to be quickly prototyping and you want to be failing in the open. That should be the norm. I wish we were doing it more in our business. I wish there was more of this type of experimentation at a faster pace, but it’s something that we’re building on and we’re trying to get better at.

Lee Kantor: But if you make experimentation just part of the daily business DNA, rather than waiting for perfection or big launches and you just develop these kind of small, practical prototypes, test, learn, adapt, test, learn, adapt over and over, over and over, you are going to find the things that are going to be the levers that make your business grow.

Lee Kantor: So, some ways to kind of institute some of these kind of culture, maybe try every afternoon, spend 20 minutes just visualizing a solution to a challenge, you know, just sketch it out or with sticky notes, or something where you’re just kind of brainstorming, and then just share it for feedback, and then see if there’s a way to kind of take some of those thoughts and turn them into experiments. What is testable?

Lee Kantor: And then, you take those initiatives, you know, define a clear hypothesis. If we try X, we believe Y will happen because of Z. You know, that’s it, just something short and simple and clear. And then, you define what success looks like. You know, whether that’s in business, whether it’s sign ups or shares, or whatever it is, it doesn’t matter. Then, implement it and review the results a day or two later, not a week or a month later.

Lee Kantor: So, the key is taking action today. Pick one kind of nagging workflow challenge, sketch out a new approach, test it, get some feedback, and then just kind of decide your next move based on what you’ve just learned. If you can do that every day, every week, you are going to get a lot of momentum and you’re going to get a lot more growth.

The Impact Factor: Driving Change in Business, Health, and Wealth

September 3, 2025 by angishields

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Brought to you by Diesel David and Main Street Warriors

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In this episode of Cherokee Business Radio, Joshua Kornitsky interviews Maggie Ishak with Focal Point Business Coaching, Chris Gardner with Arkos Global Advisors, and Caitlin Quraishi and Olivia Cook with Cultivate Health. The discussion highlights the difference between coaching and consulting, the importance of mindset, and practical strategies for overcoming overwhelm. Together, the guests explore how thoughtful questioning and self-discovery empower leaders to gain clarity, focus on what matters, and build resilient, high-performing businesses.

Maggie-IshakMaggie Ishak is a Certified Focal Point Business and Executive Coach, Certified Trust Edge Partner, Licensed Navigational Conversations Facilitator, and DISC Practitioner Maggie regularly works with leadership teams to improve performance, engagement, and alignment.

She is passionate about empowering her clients to meet their professional and personal goals, grow their businesses, engage their teams, control their time, and maintain a healthy work/life balance. Focal-Point-logo

Prior to her establishing her business coaching practice, Maggie was a VP of Supply Chain, VP of Operations and Director of Customer Experience at Michelin North America, where she spent 28 years growing her career from manufacturing to supply chain, distribution and operations.

She not only had a strong impact on the business results but also on the teams she managed and the customers she served.

Maggie has a BS Chemical Engineering from MIT and an MBA from Wake Forest University. Maggie lives in the Atlanta area with her husband and three teenage sons.

Connect with Maggie on LinkedIn.

Caitlin-Quraishi-bwDr. Caitlin Quraishi, with Cultivate Health, also known as Dr.Q, was born and raised in Tampa, Florida.

She went to St. Leo University for her undergraduate studies where she acquired her Bachelor’s of Biology degree. She then moved to Georgia to attend Life University where she fell in love with the chiropractic principles and philosophy.

She practiced in Seattle, Washington for 6 years while she explored the beautiful Pacific Northwest. She served on the chiropractic state board and was a chiropractic co-leader for the largest free medical clinic in Washington state.

She now resides in Dallas, Georgia where she calls home with her husband Curtis and two fur babies; Chubbs and Storm.

Cultivate-Health-logo

Olivia-Cook-bwOlivia Cook loves being one of the first smiling faces you see when you walk into Cultivate Health. She started under regular chiropractor care right here in our office during her pregnancy journey. She is a wife and mom to a precious little boy.

She has been a Bartow County resident since 2022 after marrying her husband, Cole, and starting their family.

Olivia is a Lee University graduate and received a Business Administration degree. When she’s not in the office, she is busy helping her husband on the poultry farm. She loves spending most of her time outdoors, making sourdough bread, and canning.​

Her favorite part about belonging to the Cultivate Health family is helping other families connect and learn how to cultivate health from the start.

Follow Cultivate Health on Facebook.

Chris-Gardner-bwChris Gardner helps high-capacity business owners turn complexity into clarity.

As a seasoned Wealth Advisor, he works with business owners who’ve are building or have built substantial wealth, he loves helping them answer the question, “What’s next?” Chris helps answer that question with a holistic approach that aligns financial strategy with personal values, family priorities, and legacy goals.

Chris applies a “COO of the balance sheet” mindset, overseeing not just investments, but the entire financial ecosystem: business value, estate planning, tax strategy, charitable giving, and family. He conducts deep-dive gap analyses across seven key areas—bringing every advisor on the client’s team into alignment around a common mission: theirs.

Clients value Chris not just for his technical expertise, but for his ability to listen, ask the right questions, and guide big decisions with uncommon clarity. He’s especially passionate about helping clients structure both current generosity and long-term impact, building wealth that outlives them. Arkos-Global-Advisors-logo

Before advising, Chris spent 25 years as a pastor and missionary in South America. That experience gave him a global perspective, deep empathy, and a conviction that wealth should serve a greater purpose.

Chris is the author of Check What You’re Chasing and a frequent speaker on the intersection of money, meaning, and legacy. He and his wife, Andria, live in Georgia and have four children. He’s also fluent in Spanish, a guitar enthusiast, and an advocate for living generously in every season of life.

Connect with Chris on LinkedIn and Facebook.

Episode Highlights

  • The distinction between coaching and consulting.
  • The importance of asking the right questions in coaching.
  • Developing frameworks and tools for business owners to solve challenges.
  • The role of mindset and perspective in effective leadership.
  • Insights on building high-performing teams and fostering collaboration.
  • Approaches to navigating organizational change and uncertainty.
  • The value of mentorship and peer support in career development.
  • Lessons learned from scaling businesses and managing growth.
  • Experiences with implementing innovative solutions in traditional industries.
  • Advice for balancing work, life, and personal well-being as a leader.

Transcript-iconThis transcript is machine transcribed by Sonix.

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX studios in Woodstock, Georgia. It’s time for Cherokee Business Radio. Now, here’s your host.

Joshua Kornitsky: Welcome back. My name is Joshua Kornitsky. I am a professional implementer of the EOS system and your host here on Cherokee Business Radio. We’ve got a great show today. Uh, have a whole bunch of wonderful folks here with me. But before we get started, I just want to mention that today’s episode is brought to you in part by the Community Partner program, the Business RadioX Main Street Warriors. Defending capitalism, promoting self small business, and supporting our local community. For more information, go to Mainstreet warriors.com. And a special note of thanks to our title sponsor for the Cherokee chapter of Main Street Warriors, Diesel David, Inc.. Please go check them out at diesel.david.com. Well, as I said, I’m really excited about today. We’ve got a bunch of wonderful folks here in, in, in the studio with us. And I want to start by introducing Maggie Ishak, a business coach with, uh, Focal Point Business Coaching. She’s got a deep background in engineering, supply chain and operations leadership. And after nearly three decades in the corporate world, she now dedicates her work to helping leaders and teams simplify complexity, untangle challenges, and focus on what matters most. Maggie uses clear, practical frameworks to guide business owners and organizations in building trust, collaboration, and strategies that move the needle. Welcome, Maggie. I’m so happy to have you here.

Maggie Ishak: Thank you. I’m glad to be here.

Joshua Kornitsky: I’m just thrilled to learn more about it. So tell us a little bit about your background, because supply chain operations, leadership and engineering is quite a path to get to coaching.

Maggie Ishak: Yeah, so I started my career as an engineer. Um, and I, I call myself a 28 year corporate refugee turned business coach.

Joshua Kornitsky: Wow.

Maggie Ishak: So, um, I had what many would call a a very successful career, growing my career out of manufacturing and engineering into supply chain and operations, and kind of growing my way up into the leadership ranks of the supply chain organization.

Joshua Kornitsky: Uh, okay.

Maggie Ishak: Which I was a part. Um, I got to the point where I really wanted to use my skills in a different way. Um, and I really enjoyed managing people, managing teams, developing people, helping them kind of find their career path or helping them get projects over the finish line. And so as a coach, that’s what I get to do, right? Um, working with lots of business owners and leaders across a number of different industries. Um, I’ve learned a lot about lots of different businesses as well, uh, in the course of that. But but really leveraging my background to help those business owners and leaders.

Joshua Kornitsky: It makes perfect sense because that amount of time inside of that corporate tank, so to speak, puts you in the unique position of sort of understanding how how the machinery operates.

Maggie Ishak: Absolutely.

Joshua Kornitsky: So from that time, what are some of the things that you’ve brought forward into your coaching and how are how are you able to leverage that to help folks better understand what they need to understand?

Maggie Ishak: Yep. I’ll, I’ll, I’ll give you maybe two different lenses on that. One is the focus on people. I mean, I spent the majority of my career managing teams. And so seeing how those teams operate together and helping each member of those teams grow their careers. Um, I realized in hindsight, a lot of what I did was ask questions. And that’s what coaching is, is asking really, really good questions. Um, but asking them questions to help them realize maybe where they’re stuck, where they need to think differently. Maybe there’s a blind spot that they’ve, um, that they’ve got that they need to move past. And so again, that’s what I do in, in my coaching practice. But that’s a lot of what I did when I was managing teams. Um, the second thing is I’m going to call it just around the daily operations of of running a business. Being in the corporate world, we had such heavy, um, you know, maybe bureaucracy is one way of looking at it. But also we had a lot of structure. And so it’s taking the best pieces of that structure and using that to help business owners. So a really, really simple example is something like metrics. Um, many large businesses have hundreds of metrics by which they run their business. No small business owner needs that. But most of the time, many small business owners don’t have any metrics by which they run their business.

Joshua Kornitsky: And so how is that possible?

Maggie Ishak: Well, I think it’s just people start their business based on what they love doing, and they don’t take the time to step back and think about what do I need to track and measure. And when they are tracking and measuring things, they’re typically tracking results, not necessarily the actions that drive those results. And so again, I’m using what I learned in my corporate days, spending a lot of time with lots of data, right? But helping them unpack not only what’s the result they need to track, but what are the things upstream from that that actually are the levers, what moves the needle on driving those results? And so it’s those really small things. They can have a really, really big impact on a business owner.

Joshua Kornitsky: Sure. And that makes complete sense to me from from the lens that I used to see things out of better understanding the approach to coaching. You know, it sounds much more like you are using, um, inductive reasoning to, to try to get to the, the conclusions rather than just saying, here’s what you need to do.

Maggie Ishak: Ah, so, Joshua, that’s a great, uh, great segue, because a lot of times people have a misconception that coaching is the same as consulting. Consulting.

Joshua Kornitsky: Just tell me what to do and I’ll do it.

Maggie Ishak: Yeah, that’s consulting. And that’s what many business owners actually want. And I’ve had many of my clients look at me almost with a look of desperation and just say, just tell me what to do. Now that that’s almost like somebody giving getting a prescription pill for something versus getting a workout plan to help them figure out how to get there, get there themselves. So coaching helps them figure out not only how to solve the one problem at hand, but the next ten that come their way. It gives them a framework, a methodology, a toolkit so they can unpack it themselves and not keep running back to me every time and saying, what do I do? What do I do? What do I do? Um, best example I can give you. I worked with a client for about eight months, and she actually, I could tell she was getting to this point, but she got she literally told me she’s like, Maggie, I don’t need you anymore. And it’s because, yeah, it’s great because I had given her the frameworks and the tools, and she was actually able week to week to implement it herself. And she had the discipline to be able to hold herself accountable.

Joshua Kornitsky: And that is like anything else in the world. And you’ll find because I’ve had great conversations with everybody here prior to today, you’ll find that really aligns with everybody else in the room.

Maggie Ishak: Awesome.

Joshua Kornitsky: Looking forward to that. There is. It turns out there is not an express lane to accomplish the things we want to accomplish. And even if you were to go in and tell them what to do, it’s kind of like if you have kids, telling your kids what to do doesn’t make them learn.

Maggie Ishak: Absolutely. Absolutely.

Joshua Kornitsky: So how do you help prioritize? Because everything’s urgent. I imagine when you arrive on the scene, you’re I don’t want to call it a train wreck because it isn’t. You’re showing up at a functional business that recognizes it needs help.

Maggie Ishak: Yes. So I call it untangling the bowl of spaghetti. So typically a business owner is just going to come and do this big dump on the table of here’s everything that’s going on. So what we do is we take a step back and ask what is your ultimate goal? Where do you want to get to? And I ask them to pick some point of time in the future. It might be six months, it might be a year, it might be five years. And ask them, where is it that you want to get to? And typically they have an idea of what that is. Okay. It might be I want to sell my business. It might be I want to retire. It might be I want to make this income threshold. And I pull that back and figure out why, what’s what’s behind that, what’s motivating them. So we know kind of what the Polar star is and then what we’re going to.

Joshua Kornitsky: So so I’m so it can be qualitative as well as quantitative. It can be.

Maggie Ishak: Qualitative or quantitative. Um the more quantitative the better. But sometimes they don’t know how to quantify it yet. And that’s okay. But the goal is just trying to figure out what direction we want to go in. I also do an exercise with them to figure out what their values are. And then what we do is as we start to untangle that bowl of spaghetti, as I like to call it, is what’s aligned with that end goal and what’s aligned with your values. And that typically helps them shed some of the noise, some of the things that aren’t lined up. And I can give you a really quick example. Um, one of my clients, she was trying to grow her business and she was doing a hundred different things, um, to try to grow. And when we peeled it all back, we realized that all of that time she was spending on social media wasn’t really driving any results for her and what she also came to realize was because she’s really good. One on one, she realized that she just needed to go to in-person networking events more and have those one on one conversations. And almost every event she goes to, she gets at least one prospect out of it.

Joshua Kornitsky: That’s awesome.

Maggie Ishak: And so all it did was, was give her that clarity to say, you know what? Instead of doing all these different things, I’m just going to focus here. And so that’s a lot of what coaching does is help shine the lens on what matters, what’s moving the needle. But it really usually takes somebody from the outside asking those questions to make you realize where that blind spot is or where you might be missing something.

Joshua Kornitsky: I should note that everybody in the studio keeps nodding their head. Okay. I’m sorry. As Maggie’s talking, they’re all like, yes, yes, that makes complete sense, but nobody can see that. So I just wanted to let everybody that’s listening know we’re all in agreement here, because what you’re saying really does make sense. Um, so I want to talk a little bit more about the bowl of spaghetti. Yeah. Right. And it’s not because I’m hungry. It’s because the bowl of spaghetti probably has a lot of components in it, and I’m assuming a lot of those components are are myths or assumptions.

Maggie Ishak: Yes.

Joshua Kornitsky: So when when you even just have a dialog with someone who is interested in understanding more, what are some of the the assumptions that you have to overcome or the myths that they come in believing?

Maggie Ishak: Yep. So I’ll give you a couple. I mean, one one big misconception is that coaching is only for failing businesses, and that is the furthest thing from the truth. Um, in fact, you get better results with business that’s already doing well. Sure. Um, no one ever questions why an Olympic athlete has six different coaches, and they do. They might have, you know, a coach and an exercise coach and a this I mean they’ve got no one ever questions that. No one ever questions why anybody in athletics has multiple coaches. But for a business owner. Oh why. Well and so this idea that, um, it’s only for failing businesses is completely not true. Um, my best clients are the ones that are already high performers, and they. They understand that having somebody from the outside with a different lens, asking them some questions, is going to help them take their business to the next level. Um, so that’s probably misconception number one.

Joshua Kornitsky: So you’ve got to be open. You’ve got to be willing to take.

Maggie Ishak: You’ve got to be open to it and not think that, oh my gosh, I’m failing. Therefore I need a coach. That is that is not at all the truth. Again, think of athletes as an example to really kind of dispel that. Um, the other one is that it’s it’s time consuming or expensive. And one of the models that I use to, um, work with business owners, typically at the beginning, um, is looking at what’s their hourly rate worth and what are they willing to pay somebody to do. And so I’ve got a model that I use. Um, if it’s okay, I’ll give.

Joshua Kornitsky: You.

Maggie Ishak: The details of it. It’s called the three I’s of the Business owner. And it’s this idea that you can look at your business with three different lenses or eyes. Ones the technician. I that’s like the day to day kind of the grind. Every business has that. Um, you know, think of a restaurant. It’s the line cook. It’s the servers. Um, the second layer is the managerial I. This is looking backwards. How did I do yesterday, last week, last month and then making decisions. It’s typically very short term focused and very tactical. Um, and then the third in a, in a restaurant example that might be the supervisor or the manager.

Joshua Kornitsky: Making sure that we have coverage but not really planning down the.

Maggie Ishak: Road exactly. Or making sure that we’ve just got enough food in the freezer or the fridge to cover, you know, the next couple of days worth of, of meals. Um, you know, the third lens is the entrepreneurial I this is the person that owns the restaurant that may be thinking about we might need a bigger space or we might need a second location. Um, or we may need a different location. And most business owners spend about 85% of their time in that technician eye. And so what really helps get their attention is I use this restaurant analogy and I say, would a restaurant owner pay somebody $100 an hour to wash dishes? And of course it’s no right. Or as a business owner that I was working with recently, I literally asked him, would I, would you be willing to pay somebody $200 an hour to sort through that shoebox of receipts? And he looked at me and said, absolutely not. Well, that’s what he was doing.

Joshua Kornitsky: Sure.

Maggie Ishak: And so sometimes putting it.

Joshua Kornitsky: That hits home, because I see that all the time.

Maggie Ishak: Yeah. And so putting it in terms of hourly rate, where are you spending your time is almost like a wake up call to say, oh my gosh, I need to be spending my time doing something differently. And so if one hour of coaching can help unlock you spending five hours a week doing something much lower in the value chain, Coaching’s paid for itself multiple times over. And so therefore it’s not expensive. It’s looking at what’s the ROI of that time and money that I’m investing, and what’s the benefit that I’m getting to my business and to my, my, my own wellbeing.

Joshua Kornitsky: Well, so that leads me to ask what I think is the next question is, is Maggie, what size organizations do you typically help who you know, is it, uh, is there a size that you are best suited for or please share with us rather than me proposing?

Maggie Ishak: Yeah, so I’ve worked with anybody that’s a solopreneur on up. Okay. Um, I have several clients that are solopreneurs. I have some that have I’m going to call it a smaller business, maybe with ten or so employees. That’s a great size because you can see really big changes in a short amount of time. And you can you can really pull the levers and see an impact. And then I’ve also worked with a number of corporate clients where I’ve worked with teams that are embedded inside of those organizations. So, so the the models that I use really apply across the board.

Joshua Kornitsky: So you can work with the leadership or the teams themselves.

Maggie Ishak: Absolutely.

Joshua Kornitsky: And build skills that align.

Maggie Ishak: Absolutely. So either work with a leader or the business owner themselves and or their teams, um, and still have great progress.

Joshua Kornitsky: So if I’m a business owner, hearing this right now and thinking, okay, well, well, this sort of makes sense to me, what’s the next thing I’m going to say to myself as to why I shouldn’t pick up the phone of why, you know. Meaning what? How do they talk themselves out of it? Because that’s the piece that I want to uncover. Because we both work with entrepreneurial organizations. And and these are people who, broadly speaking, solve their own problems. And and that’s admirable. And there’s nothing but positive things to say about people that solve their own problems. But there’s a point where, you know, you have to call a mechanic because you can’t fix the car. You have to bring in that outside eye that that you represent. But they often talk themselves out of it.

Maggie Ishak: Yeah. So I’ll give you one litmus test. Perfect. Does it feel like Groundhog Year?

Joshua Kornitsky: Great question. That’s fantastic.

Maggie Ishak: If it feels like Groundhog Year, call somebody. Doesn’t have to be me. Just call somebody. It could honestly just be another business owner.

Joshua Kornitsky: Sure.

Maggie Ishak: Um, that’s part of a peer group. And just asking and just saying, hey, this is what I’m seeing. This is what I’m feeling. What do you think? It’s just this idea of getting another lens, another perspective to make you think differently. That’s really what it’s about.

Joshua Kornitsky: So. Last question in this vein, what does success look like for your clients?

Maggie Ishak: What does success look like? Is not needing me anymore honestly.

Joshua Kornitsky: Or getting yourself out of a job?

Maggie Ishak: Working myself out of a job. But it’s also seeing the smile on their face, the sigh of relief. The light bulb go off where now they know where to go and how to get there and it’s within reach.

Joshua Kornitsky: I mean, it certainly sounds like something that every business owner I’ve had the opportunity to spend time with would would be trying to accomplish. Because you’re not making a pie in the sky promise of, you know, I’ll lead you to the path of $1 trillion and and, you know, 11 locations. It’s just, hey, how would you like to be able to sleep at night and breathe?

Maggie Ishak: That’s exactly right. And and honestly, there’s, there’s a bit of, of input equals output. So just because even somebody hires a business coach and sits through the meetings. Doesn’t guarantee results. And Joshua, I’m sure you see that in your practice as well. They’ve got to do the work.

Joshua Kornitsky: Absolutely. You cannot phone it in. Yeah, and you can. While we both teach delegation, you cannot delegate the hard work to somebody else and expect the results to align with what your goals are 100%.

Maggie Ishak: You’ve got to make tough decisions. You’ve got to make choices. And, you know, if somebody comes to me and says, I don’t have enough hours in the day, the first question I’m going to ask them is, what’s draining you of energy? And let’s figure out how to get that task off the plate, or what’s the low value added technician task. And let’s get it off your plate. And if they’re unwilling to make a change or, you know, the other thing that I see that that maybe where people don’t get the best results is they fall into that victim mentality.

Joshua Kornitsky: Whatever do you mean?

Maggie Ishak: I’m sure you’ve never seen that.

Joshua Kornitsky: Never once.

Maggie Ishak: Um, you know, this victim mentality of, oh, it’s happening to me. I’m the only one. You know.

Joshua Kornitsky: No one can do this but me.

Maggie Ishak: Right? That no one can do this but me. Or I’m the only one that knows this. They’ve got to rise beyond that and be willing to make a change and do things differently. I mean, you know, I’ll use an example. No one ever lost weight by doing nothing. You know, you’ve got you’ve got to get through some pain to get the gain. Um, no one’s ever built a business just by waving a magic wand. I mean, there’s got to be some work. You’ve got to put the work into it to, um, to get the results.

Joshua Kornitsky: And on the flip side of that, if you put the work in, the reward is pretty substantial. And I don’t even mean dollars. I just mean an accomplishment.

Maggie Ishak: Time, energy. Um, again, a lot of my clients, when they breathe a sigh of relief, that’s when I know I’ve. I’ve made an impact.

Joshua Kornitsky: There’s there’s a great book written by Daniel Pink called drive and in drive, while. Well, because of Covid, some of it might be a little bit dated. The overall message is essentially intrinsic value beats all other drivers. Something that you take pleasure out of or that you find rewarding will motivate you far better than a than a characteristic.

Maggie Ishak: Absolutely.

Joshua Kornitsky: And and I really appreciate you sharing what you’ve shared with me. And I can tell you that it’s something that I think would resonate with a lot of the people that are hearing this, whether they’re business owners or not, because it helps them understand how to prioritize and how to think about things. And it turns out it’s it all starts with one foot in front of the other.

Maggie Ishak: It starts with one foot in front of the other. And I’ll I’ll throw out a couple of things before we wrap up here. Um, when somebody introduced to me, my first conversation with them is typically 15 minutes on the phone, kind of no strings attached. Um, if they want to have another conversation, then we do what’s called a strategic business review. Again, no strings attached. Takes about 45 minutes. Um, ask a few questions. And my goal in that 45 minutes is to give them some value, even if they never work with me. At least they walked away with something. I literally had one of these conversations last week, um, with a a business owner, and I asked her, this is kind of funny. I want to share it. Please. I asked her what’s draining you? She’s like, I just don’t have enough time today. I can’t prioritize, and I asked her, what’s draining you of energy? She said, my garden. I said, your garden. She said, yeah. And she gave me the size of it. Apparently it’s like a 30 by 30 foot garden and she’s growing all kinds of vegetables. But the maintenance of it is, is really.

Joshua Kornitsky: That’s a farm.

Maggie Ishak: Yeah. Do you know what she decided? At the end of our call, she said, I’m going to go bulldoze my garden. And I said, whoa, whoa, whoa. And she’s like, she’s like, no, I need to do it. She’s like, I’ve been thinking about this now for a long time. It’s just taken too much of my energy and I’m not getting enough joy from it. And I don’t know if she’s actually done it or not. Sure, but at least it prompted her to think a little differently around where she was spending her time and what choices she could make. She could have more of her time for her business or for her clients.

Joshua Kornitsky: And and that’s all we can ever hope to do, is make that make that light go on. For someone to realize that it doesn’t have to always be the way they are accustomed to it being.

Maggie Ishak: Absolutely.

Joshua Kornitsky: Maggie, what’s the best way for people to reach you?

Maggie Ishak: So probably the easiest way is on LinkedIn, because it’s the least amount of characters that I can call out.

Joshua Kornitsky: Okay, well, and we will post links to reach you. Okay.

Maggie Ishak: Yeah.

Joshua Kornitsky: That’s please share with us.

Maggie Ishak: Yeah. So my name is Maggie. Ishak. Maggie. Last name is not spelled like it sounds. I s h a k. So that’s probably the easiest, fastest way to find me. Okay, send me a DM or a connection request. Tell me you heard about me on Business RadioX. Um, or, um, as Joshua mentioned, my contact information will be, uh, in the show notes. So looking forward to receiving an email. Um, or any other any other contact. So.

Joshua Kornitsky: Well, thank you again. I really appreciate it. Hope you can hang out while we while we talk with our other.

Maggie Ishak: Absolutely.

Joshua Kornitsky: Uh, Maggie Ishak, business coach with Focalpoint business coaching background in engineering and supply chain operations leadership and clearly knows how to untangle a bowl of spaghetti, or at the very least, empower you to untangle your own.

Maggie Ishak: That’s my goal.

Joshua Kornitsky: Yes. There you go. Well, thank you so much.

Maggie Ishak: Thank you for having me.

Joshua Kornitsky: So next we have here with us in the studio, um, someone who is near and dear to my heart. And I’ll tell that story later. But I have Doctor Caitlin Quraishi and I have Olivia Cook with her from Cultivate Health in Cartersville, Georgia. Did I get the name right? Because I have a long history of screwing up names. As long as I’ve been doing this, I get one wrong a week. But let me let me tell you that that Dr. Q, as she’s allowed me to call her, uh, she’s a family chiropractor specializing in pediatrics and pregnancy, and she’s the owner of Cultivate Health, as I said, in Cartersville, Georgia. She was recently recognized as a Cartersville-bartow Chamber Impact Award recipient. And Olivia Cook is a chiropractic assistant with her at Cultivate Health. She’s a mother of a one year old and also manages a commercial chicken farm. Together, they are the leaders for the Climb Team Cartersville advocating for pardon me, that’s a tongue twister there. Maternal mental health and supporting families in their community. Welcome to you both.

Caitlin Quraishi: Good morning.

Olivia Cook: Good morning.

Joshua Kornitsky: Good morning. I’m so glad to have you here. So let me first ask a little bit of both of your background. So, doctor Q if I could start with you.

Caitlin Quraishi: Yes. So, um, like you said, I’m a family chiropractor. I specialize in pediatrics in pregnancy, and we are approaching our third year in the office, um, which is really exciting. And, um, I’m in Cartersville and just have a passion for serving families. And, um, we have this really exciting project that we’re working on that is going to be at the end of the month, the Climb Team Cartersville. Um, and yeah, I’m just excited to be here and share all about this big, big event that we’re hosting.

Joshua Kornitsky: All right. Well, I’ll ask you about that in just a minute. But, Olivia, tell us a little bit about your background.

Olivia Cook: Um, I’m Olivia.

Joshua Kornitsky: And about the chicken farm.

Olivia Cook: Yeah, I got some some weird faces with that one.

Joshua Kornitsky: Um, it’s a conversation getter.

Olivia Cook: Yes. For sure, for sure. Um, I could yeah, it goes on and on, But, um, so actually, um, in a Lee University alumni, I, um, quickly graduating, I joined Caitlin’s team. I was a, a practice member of hers that came, um, when I was 17 weeks pregnant, and I was like, you are my lifesaver. But, um, I actually have a business administration degree. So we chatted, um, all throughout my time getting adjusted with her, and she was like, hey, is this something you would want to do? And I was like, absolutely. I’m on like on board. Um, and actually a year ago today, uh, yeah.

Joshua Kornitsky: Happy anniversary.

Olivia Cook: Um, so that’s been amazing. I couldn’t like, I’ve never loved a job more in my life. So I love being with her and spending time with all the kiddos. Like I was telling y’all glorified babysitter sometimes, but that’s what I love. Um, and then on my off time, I am a commercial chicken farmer with my husband. We he actually manages a farm, a six house farm. And then we own together a three house chicken farm, a poultry farm. We grow for pilgrims. Um, so all your chicken from Zaxby’s and anything labeled Pilgrim in this area? Maybe not. Um, because we grow for a canton. Um, maybe. Well, yeah, that’s close actually. Yes, ma’am. Off my map here. But, um. Yeah. So that’s us. We contribute to that. But you ask, what takes a lot of your time and energy? That’s it for me.

Joshua Kornitsky: Well, I’m not going to tell you to bulldoze the chicken farm, but I will say you do delicious work.

Olivia Cook: No. Absolutely not. But, um, my husband has a heavy load with with all he does, so I do help out a lot. And then my one year old also takes a lot of my energy. So, um. Yeah, but that’s I’m I’m with her part time because I do want to balance being a mom and and working and having a career as well. But my time with my son is very important to me. While I can have it, I’m very blessed to be able to do both, to have my space that I enjoy putting my energy to, but also raising him. And that’s the season I’m in. And that’s also what led me to to wanting to pour my time into the climb event. Um, because I am freshly postpartum. And that’s what it’s all about postpartum families and reaching them, providing them resources, um, within the Cartersville community.

Joshua Kornitsky: Well, that’s a perfect segue. So tell us about the climb. And I think I said it wrong, but it’s the climb Team Cartersville, right?

Caitlin Quraishi: Yes. Um, so Postpartum Support International is the nonprofit that this is through, and it’s actually worldwide. But you can anyone can go on and host a climb in their own city. Um, a lot of people ask us like why it’s called The Climb, and they think that they’re coming in, like doing some type of hike or climb and we’re like, no.

Joshua Kornitsky: That would be my assumption. So so help us understand what it is.

Caitlin Quraishi: Yeah. So, um, it used to be called climb out of the darkness for postpartum depression and anxiety, and they switched it to just the climb. Um, so we are we signed up to host it in, in Cartersville, and it is Saturday, September 27th at Dellinger Park from 10 a.m. to 1 p.m. and it’s really just bringing awareness to postpartum depression, anxiety, OCD, and for both moms and dads, because a lot of people don’t realize it’s the whole family unit, not just one mom. Yeah, not just mom. Um. It’s everyone. It’s making an impact on that whole family and that that changes our communities. So we wanted to just start talking about this more. Um, one of the sayings is like breaking the stigma or ending the stigma of mental health and just not not allowing people to not letting people feel like they’re alone out there, that they have a community to depend on.

Joshua Kornitsky: So if you would share with us, tell us a little bit about what would actually happen. So if we go to the event, if someone’s there, what what are they going to have around them? What are they going to experience?

Caitlin Quraishi: So we like.

Olivia Cook: To call it a community fun day. Um, that’s basically what it is. So we’re trying to gather everybody that’s in the same walk of life, the same season, um, and just have a day that they don’t have to, to be in that cycle, that mental cycle, you know, like, this is a place it’s called the climb. And we’re taking what’s called a hope walk, um, around the duck pond at Dellinger Park. So every climb event, um, will have some representation of the climb or a walk, but, um, ours is just a short walk. So anybody is able to do it, you’re able to do it with strollers. I tested that, I mean, my my one year old went right, chugged along. But, um, yeah, it’s a super easy walk, like anybody would be able to do it. But a representation of like, you’re not alone in this season. Um, we have anything from resource tables. We have ten resource tables of different providers. Um, to build your dream team, we like to say your postpartum dream team, anybody that you might not know was out there, like I didn’t even know was out there until we started this, um, to get you connected with them to also events for the kiddos. So there’s, um, face painting, a tattoo station there. We’re having a mini kindermusik class, a storytime, um, little session. There’s going to be touch-a-truck sensory play, like all kinds of different things for kids. Like it’s a day you would want to be there.

Joshua Kornitsky: So it’s very interactive.

Olivia Cook: Yes, yes. And there’s plenty for kids to do, plenty for adults to do.

Caitlin Quraishi: So we’ve also been working really hard to make it a free event. So, um, it’s it is free. We have, um, anyone that comes out, they can just come join, have fun. Um, some, you know, some families out there don’t have a lot to work with.

Joshua Kornitsky: So we this removes that barrier.

Caitlin Quraishi: Yes. And we wanted people to just come out and have a great day together and meet people and find other people in the community, other moms, other families that they could go and have dinner with after this or go to the park, you know, in the future with and so we we’ve been working really hard to make this free. And we’re really thankful that a lot of, um, businesses have been helping us do that.

Joshua Kornitsky: That’s great. And, you know, it’s funny, Maggie mentioned earlier about, uh, in the business context about the value of having peer connection. It’s equally true with families to have other families around you that are using Olivia’s term in that same season with you, because often, you know, we have a lot of folks that move into the area that may not have any connection to people and just meeting other folks that are in or around where you are in your stage of life makes a huge difference.

Caitlin Quraishi: Yes.

Joshua Kornitsky: So that’s a great opportunity. Is is there, um, is there a compelling reason why you are involved with the organization? Is there something that drove you to it?

Caitlin Quraishi: I think just seeing the families in, in, you know, my practice and, um, we do serve the, the perinatal period in the office. And, um, a lot of people will this is what I see in which I would I would love for more families to help understand that so many people prep for birth, right? They put so much work into birth, and they don’t realize like that the fourth trimester postpartum is usually the hardest. And so if you could really just put as much work as you are into the birth or the baby shower as you are in that, that fourth trimester like that would really help help our families. And so we’ve just seen, you know, we see families every day that come in and are are in the office and they need support. Um, we had a family earlier this year that it was a really big struggle for me to find. Um, to find a therapist that would accept her insurance. And so, um, I’ve done a training. I actually, I’m trying to remember when this was I actually received a scholarship through Georgia for Postpartum Support International to take a provider training.

Joshua Kornitsky: Well, and I want to ask you, because you brought it up, and obviously, this is where I’ll tell my very quick story. As an EOS implementer, Caitlin was one of my very first clients. Yes. And we got a chance to know each other as as her business was getting started and my business was getting started. So I’m glad you brought up the perinatal care, because when it comes to chiropractic, I feel like that’s virtually unknown. Unless unless you’re already aware of it and you’re looking for it. So would you share with folks what that is? Because I think for a lot of people, they don’t know it exists.

Caitlin Quraishi: Yeah. I think, um, our social media does maybe not a great job of showing like the full the full view of what chiropractic is. Um, in our office. We are nervous system based, so we’re really looking at how the brain and body are communicating through that nervous system and just overall function of the body, not just pain. So a lot of people are, you know, often confused on why we’re seeing babies in the office, brand new newborns, um, why we’re taking care of pregnant moms. But it’s all about if we can make sure that their nervous system is communicating and and functioning optimally, then they are living their life at a totally different level. And so, um, we we see a lot of families. I, I think in the beginning when we were working together, you know, we had a lot of conversations about, well, should it only be, you know, pregnancy and pediatrics. And when I was in practice and started seeing people, you know, families were coming in and saying, like, I want my husband here too, right? And so we really had to expand that, that vision into a whole family practice because they, you know, people were under care and they wanted their other family members to be receiving that same type of care in the office so that, you know, expanded to husbands and grandparents and.

Joshua Kornitsky: And that’s fantastic. And that’s really what I wanted to try to bring it back around to, is that while you do have this unique specialty, and if I recall, you’re one of very few that does in the state of Georgia.

Caitlin Quraishi: Yes. Um, I want to say I might be wrong, but I want to say there’s 12 of us in the state of Georgia with the Kocp designation, which is, um, for pregnancy and pediatrics.

Joshua Kornitsky: So that in and of itself is is worth drawing folks attention to. But the fact that you’re also family practice, that you’re also, uh, helping those the, the dads, the husbands, the brothers, the sons and the daughters that are not in that season of life.

Caitlin Quraishi: Yes.

Joshua Kornitsky: That’s wonderful stuff. So I’m going to ask you the hard question now. What are some of the misconceptions all the way around that people have about chiropractic care? Because like not drawing it back to Maggie again. Right. But Maggie did say everybody’s looking for the magic pill. And clearly you have the magic pill, right? I go get adjusted. I’m all better forever.

Caitlin Quraishi: Yes.

Joshua Kornitsky: One time. That’s it. Yes.

Caitlin Quraishi: Misconceptions.

Olivia Cook: I would say for sure. Um, like, what I see the most is like, I guess this is where social media comes in with the misconception, like, oh, I’m going to go to her when I’m hurt, right?

Joshua Kornitsky: The one and done.

Olivia Cook: Yes. Um, even my husband was that way. And I’m like, look, we’ve got to get on this. Um, so like she said, it’s a nervous system, um, base. So it’s all around how your body communicates with itself. It has the ability to heal itself. Um, and so how to make that happen with proper alignment? Her biggest thing is you don’t go to the mechanic just when your car’s broke down, like you have to do regular maintenance. You can.

Joshua Kornitsky: But that guy’s not going to last you as.

Olivia Cook: Long. You have to keep regular maintenance, you know, like you have to change the oil. You have to put gas in it. You have to do those things regularly. That’s like her number one way of like communicating that to people. And she even Maggie even used the car analogy like it’s always something that you should put your body is something that shouldn’t be worn down and never, like, rejuvenated. Never, never poured back into so.

Joshua Kornitsky: So people make a lot of assumptions that it is that one and done. I’ll go get adjusted. I’ll be fine.

Caitlin Quraishi: Yes. Or there’s the opposite. There’s a lot of people that are afraid. Oh, once I start going, I’ll never be able to stop. Um, that I’ll have to go forever. And I think as chiropractors, we like to use that analogy with dentists. You know, like you brush your teeth every single day and you go and get your yearly checkups, you know, or twice a year, every six months, you’re going to get checkups, um, at your dentist office. Anyone can live without chiropractic. But when they start to see the benefits of how their body is functioning at a different level than they’re like, I don’t want to stop this, why would I not want to get my nervous system checked to make sure that my brain is functioning the way that it should be? And that’s something that just becomes a lifestyle that they they want to to have that that check.

Joshua Kornitsky: And that makes sense to me because when people get to experience it and understand the difference, that’s you, as the expression goes, that applies to everybody in this room. You don’t know what you don’t know.

Caitlin Quraishi: Yes.

Joshua Kornitsky: So everybody always, uh, makes helpful leaps to helpful conclusions with no information whatsoever. Because I don’t know if you know this, but the internet said it’s fine. And someday we’re going to find the great big box with the red button on the front labeled the internet, and we’re going to have a word with it.

Caitlin Quraishi: Yes.

Joshua Kornitsky: But, um, well, so I want to I want to bring it back before we close out and ask again. Uh, regarding the climb, um, is there anything that people that are interested in it can can do? How can they learn more? Are you looking for volunteers? Donations?

Caitlin Quraishi: Yes. Oh my goodness. So we have um, this is actually our, our last week of our fundraisers that we’re having. We have a, um on Thursday in Cartersville at Texas Roadhouse, a dine to donate where you can order to go or in the restaurant. And if you mention the climb, then 10% of your check goes towards our fundraiser on Saturday. Um, at Cultivate Health at my office, we’re having a chill with the climb, so it’s a breathwork and a cold plunge with Cohen, um, Andrews. And, um, he is graciously donating that to to our fundraiser as well. And we have, um, anyone that wants to come and volunteer or wants to just attend the event, you can show up the day of. And then all of our stuff is on social media, on our website, which will.

Joshua Kornitsky: And we’ll have all of that on our site. But what’s the let me go ahead and ask you, what’s the best way for people to find you or to find out events, uh, related to the climb?

Caitlin Quraishi: What do you say, our website or our Facebook?

Olivia Cook: Either way, easy to access. Um.

Caitlin Quraishi: Well, I would say Facebook or our website.

Joshua Kornitsky: Okay. We’ll have those links for everybody. And, and if people are interested in not just the climb, but learning more about the types of care you offer or provide, also website.

Caitlin Quraishi: Also the website. Yeah. Our website has all the information, um, just about our practice. But then also there’s a like workshop and events tab. And so we’re always putting all the different things that are upcoming. They’re listed there.

Joshua Kornitsky: So that’s good to know. So so it’s not just if you’ll pardon the expression one and done. There’s always things going on. Yes yes that’s fantastic.

Olivia Cook: I would also like to add um so postpartum support international their whole project that they work towards um they are an international nonprofit, but their biggest thing is to provide therapy, resources, support for people in the postnatal period. Um, so certain states, if they opt into it, have a chapter, like if they have a board that will represent that state. So the state of Georgia has a chapter, a psi Georgia chapter. Um, so all the funds that we’re donating go straight into the Georgia chapter.

Joshua Kornitsky: Okay. So it stays.

Olivia Cook: Local. Yes. And it also, um, provides those moms with the therapy that she was like she was talking about earlier this year. We were unable to fund a family, any support. Um, so they have a certain amount of allotted funds, and when those funds are used up, it’s closed and there’s nothing else they can do. So, um, that closed, open and closed within two days this year, um, for Georgia. And so it was hot and they opened it back up as, as they received funds. Um, it’s it’s actually opening back this week I just saw. Yes. Um, I’m actually receiving therapy through that program right now. Um, and it’s been an astronomical difference for me. Like, I couldn’t have asked for a better experience. A provider.

Joshua Kornitsky: That’s great.

Olivia Cook: To hear. Yes. And so that’s something it’s it’s more personal to me a little bit. Um, because I’m actually in that journey. I’m one of those recipients. I’m, I’m in that period. I’ve seen the people and I’ve seen the false reality of what what we experienced. Like she said, you you plan for birth, you don’t plan for postpartum, and it wrecks you when that happens. So, um, actually, she’s my therapist, is working with me, and my husband and I had a very traumatic birth, and he experienced the trauma just as well. So, um, that’s everything that we receive, donations wise. Um, go straight to that. There is a link on our any of our social media or our websites called the Classy Link. If you’re looking for it, you can donate straight to there. Um, or we are still looking for a few more sponsorships for certain items to make this event free. Um.

Joshua Kornitsky: And that too is on the website.

Olivia Cook: Yes, everything’s posted for what we’re looking for, but I just wanted to add that in because I’m really.

Joshua Kornitsky: Glad you didn’t.

Olivia Cook: That’s the goal. You know, that’s that’s the what we’re pushing towards.

Joshua Kornitsky: So thank you for sharing the personal side of that, because that helps people connect as well and understand that they’re not alone. And so much of this is what that’s about.

Olivia Cook: Yes.

Joshua Kornitsky: They’re not alone. So, uh, Dr. Caitlin Quraishi, Olivia Cook, both from Cultivate Health in Cartersville, um, here today to talk more about the climb and Team Cartersville. But we’ll have you back again just to talk about cultivate health from the practice. So thank you both. Thank you for the work you’re doing and for all that you’re doing to to help draw attention to something that clearly needs a lot of attention.

Caitlin Quraishi: So thank you so much.

Joshua Kornitsky: So I have one more guest in the studio, and I have to tell you, in, in all of my time doing this, so far, I’ve not quite met anybody like him. And I mean that in a really nice way. So I’ll it’ll make sense. As we begin to talk, let me introduce, uh, my next guest, Chris Gardner. He’s he’s a wealth and philanthropic strategist with Arkos Global Advisors. Chris works with business owners and sales executives to align their financial strategies with generosity at the core. And that’s kind of the piece that was really different and caught my attention. Rather than focused solely on accumulation, his approach challenges clients to consider how their resources can create impact today, emphasizing values, relationships, and legacy alongside of money management, his work invites people to rethink wealth, not just as numbers on a page, but also as tools for lasting influence in meaningless, meaningful. Pardon me. That was a terrible mistake. Meaningful contribution. Hey, we’re all human. We all make mistakes, Chris. Welcome. And thank you for pre-forgiving me.

Chris Gardner: Oh, you’re a good man. Thank you so much for having me today.

Joshua Kornitsky: I’m just thrilled to have you here. Well, before we dig into this concept, which I love, uh, from a core values perspective, tell us a little bit about yourself and how you arrived where you are today.

Chris Gardner: Yeah, that’s a long story. When people ask most people, where are you from? They go the name of a city and a state. Or if they’re a military kid, they’re like, I lived a little bit. Mine’s a lot different. I was born in Rome, Georgia, grew up in Cartersville, Georgia, and at the age of 12, my dad walked into the house and said, uh, hey, guys, my dad was a pastor. He said, hey, God’s calling us to the mission field. I was like, well, I didn’t get that phone call, but okay. Um, and so he’s he’s I’m 12 years old, as you can imagine. 12. There’s a lot going on in a young man at that age and, you know, changes in your, you know, like peach fuzz coming out. Yeah. So we’re sitting there and he says, God’s calling us to the mission field. So I ended up moving to Queretaro, Mexico. We lived there for one year to learn Spanish. And then we moved out to Peru, where we were missionaries for, um, until the age of 18. I was a missionary kid with my dad, and then at the age of 18, I became a missionary on my own. Came back to the States, raised my support to be doing mission work in Peru, and lived down there for about 20 years. Oh, wow. Um, came back to the States. My son was born with a cleft lip and palate, and so most people don’t really understand what a cleft lip and palate is. But a cleft lip is a that’s a that’s a pretty surgery. You just make it look pretty and you’re okay. The palate means he had no roof of his mouth. And so the way I like to explain it to people is because people are like, why’d you leave Peru for that? Well, he’s 15 years old. He’s had 26 surgeries when he was born. You could stick your finger in his mouth and touch his brain. And so just think about that.

Joshua Kornitsky: That’s pretty staggering.

Chris Gardner: Yeah, that’s not a normal that’s not a normal, normal problem. So every time they’ve done a surgery he’s growing. It stretches, it rips, you know, just all kinds of stuff. So he’s had 26 surgeries. Coolest kid ever. Moved back to the States and got into wealth management at that point working with people. So yeah, just a really different lifestyle than most.

Joshua Kornitsky: That’s quite a jump, though, from mission work to financial management. What what can you describe that bridge a little.

Chris Gardner: Yeah. So so in Peru, what I found out was that money was the governor of what could happen.

Joshua Kornitsky: Sure.

Chris Gardner: Like, we we we had a we started dozens of churches. We started a college, a TV station, a radio station, an orphanage. Like we had a very large ministry. But the number one governor was the donations. The same thing that Doctor Hughes talking about for the, for, for, for their event, we we the we have an ongoing event 365 days a year, and it never ends. And so I knew that money had a very important purpose. And so in wealth management, money is viewed as a trophy, not as a tool. Okay. That’s the biggest difference is the way that the way I so I look at it and I’m like, this is a tool to be able to do cooler stuff, bigger stuff. You don’t have to be involved in missions in Peru. But I want to know what you think and what you want. So one of the first questions I ask my people is, what dent do you want to leave in the world? And they’ll say, I have an adopted daughter. My daughter is my daughter because her mother, uh, had postpartum depression and she committed suicide. And I, uh, I adopted my daughter because of that. So that’s near and dear to my heart. So it might be somebody that says postpartum depression. That’s what the dent I want to make in the world. I really want to help that.

Joshua Kornitsky: Right.

Chris Gardner: And I go, man, that’s great. Now let’s talk about how to make that happen. And so, um, yeah. So what do you want to leave in the world? Do you want to leave in the world? What legacy do you want to do? You want to leave? So that’s kind of a where we start everything and then not a trophy. It’s a tool. And so what does that mean for our day to day life and for our retirement and everything else. So it’s kind of a different voice I believe in the financial advising space.

Joshua Kornitsky: I’ve, I’ve talked to a lot of financial folks and never encountered anybody with that particular perspective. So my my next question, which, which to me is the logical is, is how do you shift, uh, dies with the most wins mindset into thinking about the impact they’re going to make. And, and is everyone that you talk to open to that?

Chris Gardner: No, not everyone’s open to that. But I would say the vast majority do not get into business to just make a ton of money. Right? They don’t sit down and go, you know what, I want to have a faster car. Let me start a business. That’s not the way most people do that. People that start businesses, entrepreneurs, solopreneurs. They absolutely love what they do and they love the impact that they can make. They love the change that they can make in society. So when you build off of that, everyone wants to make a difference. Everyone wants to make a dent. Everyone wants to make an impact. And so at that point I asked them, you know, I have a young son, he’s 18 years old and doing phenomenally well in business. He’s doing better than many business owners. I know. At the age of 18, he senior year of high school and had employees in his own business and doing six figures a year. At 18, he’s doing great, phenomenal. But we have conversations all the time of you do realize if you’re not careful, you’re going to die. And you you rode the loudest motorcycle in the neighborhood.

Joshua Kornitsky: Right?

Chris Gardner: And that’s all you’re going to be remembered by.

Joshua Kornitsky: What a legacy you remember that guy used to live here, had a loud bike?

Chris Gardner: Yep. Everybody’s like, we’re glad he’s not here anymore, you know, because. But I said, so.

Joshua Kornitsky: That bike was.

Chris Gardner: Loud. Yeah, exactly. Because of.

Joshua Kornitsky: The bike. Yeah.

Chris Gardner: So so the the the we always need to ask ourselves what is the legacy? But and I believe we messed that word up all the time. When we say the word legacy, we talk about legacy as something you leave and yes, you leave a legacy. But the only way to leave a legacy is to leave a legacy. So it’s day to day living a legacy. So how do you leave a legacy? What in the world do you do? What do you want to be known for? So one of the first things I gave you a copy of my book. Thank you. Um. And my book. I have my eulogy, and I ask every single one of my clients to write their own eulogy out, and then they give me the eulogy, and I read it, and I’m like, I want you to give me the absolute best eulogy that you think that you would be amazed if your people, it said at your funeral, and they’ll come back with some phenomenal things. And I love reading it to them or having them read it to me. I had to be careful with that because it’s usually them crying while they’re reading it. And uh, I say, okay, now let’s take out your calendar, right. And let’s take out your checkbook and let’s see if that’s going to build the legacy that you’re wanting to live.

Joshua Kornitsky: Well, and I want to draw a really important distinction here. You’re not asking them to give you money. No. You’re asking them to put that money to the causes that matter to them. Correct. Just I feel like that’s an important distinction because somebody you and I had a much longer conversation prior to today, and I wouldn’t want someone to think that this is because you’ve done mission work, that you’re suggesting that they should put it in Peru or anywhere else. It’s what matters to them. Sure. Is the destination for the giving you’re encouraging?

Chris Gardner: Absolutely.

Joshua Kornitsky: And thank you. That’s just the I’m a cynical dude, and I think some people may hear that and misunderstand the intent.

Chris Gardner: Sure. So one of my clients is my father. Um, he has been the only person that has given money to Peru yet.

Joshua Kornitsky: I understand.

Chris Gardner: So if that that if I were pushing in that direction, you can imagine. That is my heartbeat. Sure. I’ve have given. My father has given. But besides that, it’s all about the dent you want to leave in the world. So is it postpartum depression? Let’s talk about what that looks like. What you just said. What a powerful thought that they opened up and they were only able to give two days worth of services.

Joshua Kornitsky: Right?

Chris Gardner: Somebody needs to take that dent on and make that part of their purpose and their reason. And that’s not if we’re not careful. You go to the other extreme. I’m not asking you to live like Mother Teresa to do that.

Joshua Kornitsky: Right.

Chris Gardner: But what I have found is this when you teach people to think outside of their own circle, their business is grow their giving as they give. It’s amazing. Their businesses outgrow their giving all the time. That’s what happens every single time. They’re like, hey man, I decided to start giving $5,000 a year to help with this, this, this person over here or this, this this cause, man, congratulations. High five. And, uh, and then they’ll be like, um, I just looked at your numbers and you’re up $45,000 last year. Right. Um, so explain that to me. And they go, yeah, we’re going to give ten this year. I have clients that give six figures a year. Every year they’re giving six figures. I have I have clients that give over a million to different entities. But it’s all about making sure that people want to leave a dent in the world. And so, um, I believe that if someone doesn’t want to leave the dent in the world, they’ve lost their purpose for living. And what will end up happening is over time they start recovering that as they start hearing of other people doing the same.

Joshua Kornitsky: I think that it has to be modeled for people often, because if all we see is a culture of greed, yes, then it’s self-reinforcing. But people have to break that mold and share that perspective. And I think you’re living proof that there’s many people that once they were aware of this as an option. Yeah. Uh, clearly embrace it, because otherwise you wouldn’t have any clients. And I know you have a few.

Chris Gardner: Yes, I do.

Joshua Kornitsky: So I want to ask you about something you shared with me. Tell us about the five capitals.

Chris Gardner: Um, okay. So I believe that most, um, I believe that most financial advisors in our industry, they only think of one capital. Um, and that is money. That’s the dollar signs. And so when you have conversations, it’s always about the dollar signs. We teach people that there are five capitals. One of the things I love to do, I put a piece of paper in front of my clients for them to look at, and I show them the five capitals. The five capitals are spiritual capital, relational capital, intellectual capital, character capital, and financial capital. And I look at them and I say, okay, you have a choice. You get to bankrupt one of those. There’s one that you have to bankrupt. You’re going to hand all of this down to your children except for one. There’s a one thing on this paper. You got to decide which one you take out of there. Hundreds of times that I’ve asked that question, I’ve never gotten but one answer. Everyone says I would bankrupt the financial capital because the spiritual capital matters too much. Sure, I’m not saying you have to be a Judeo-Christian to believe that, but your spiritual capital matters. So the spiritual capital, the relational capital, the relationships, because we all know we can make money again, money is there to be made. So spiritual, relational, intellectual character. Those are the ones that nobody want to bankrupt. But we spend 90% of our time focused on the one capital that would be we would be willing to bankrupt.

Joshua Kornitsky: That says a lot. And that’s why I wanted to ask you about it, because I think people much of what what actually everybody in this room does is about reframing perspective. Yeah. Right. And and that’s a perspective that, uh, like most of the most impactful ones, is directly in front of people’s faces, but they don’t see it. They don’t see the forest for the trees. Yes. Uh, and, you know, there’s been a million studies and a million, uh, even social media posts about no one passes away thinking, if only I’d had one more meeting. If only I’d made it to the office that last time. Yeah. And and I kind of tie this to that because, uh, until people know who they are and really understand it and really have to confront it, it’s very easy to just stay on the hamster wheel. Yes. Uh, and it sounds like you’re you’re not forcing them. You’re simply holding the mirror up for them to decide what matters least out of. Yeah. Out of these five choices, which is the one you’re willing to walk away from?

Chris Gardner: Yeah. And what’s funny is this when people take their eye off of only financial, when people take their eye off of only financial, what they’ll find is their spiritual capital grows, their relational capital grows, their intellectual capital grows, their character capital grows. And guess what happens as a byproduct of doing that? Not even trying to do it. We’re just doing the right thing. And Maggie was saying this stuff. She’s like, hey, no, are you willing to pay somebody $200 to do that? What we’re saying is, listen, go for what you know is the right thing to do. And all of a sudden you’re like, man, look at how things have grown and look at where things are at. So that’s kind of that’s kind of that’s kind of my thing. I’m, um, I love what I do work with the coolest people in the world. Um, and I, you know, I just get to sit down and talk to the smartest people in the world. I literally get to sit down and people talk to me. They’re like, Chris, you’re smart. I’m like, no, I’m just surrounded by smart people, that’s all. I am just surrounded by smart people that I get to talk to.

Joshua Kornitsky: So all of this has been really, really impactful. I’ve thought about our initial conversation a lot since that time, but I want to ask you, because we also want to be practical and have to pay the bills today, right? Who do you work with? What is what is a good fit for you? For anybody that’s listening that says, wow, you know, this resonates. It’s not that I’m asking you. Who? You. Who will you talk to? Because I believe you’ll talk to everybody. But what’s typically a good fit?

Chris Gardner: Well, I would say that my wife makes fun of me. I’ve been married 30 years, in June of next year. So 29 years this year. And she makes fun of me. You said I’ll talk to anyone. And she says, Chris, you just got off the elevator. Who’s your new best friend? And so that’s me. I love people and I love listening to people’s stories and helping them go along. But I truly what I specialize in is helping business owners, because business owners, the only way to really have substantial wealth in 2025 is to be a business owner. And I want that wealth to be able to manage, not for assets under management. In our business, we call it AUM. I want to help them with the gum giving under management I want to. So that’s that’s that’s what I want to help them with because here what most people don’t understand is this we have the privilege of working with very wealthy individuals. Do you know the difference in lifestyle between a person who has a $20 million net worth and $200 million?

Joshua Kornitsky: I’m afraid I don’t.

Chris Gardner: Yeah, well, the difference is the zero that you put at the end of it. There’s no difference at all. So if there’s no difference, why are we sitting there looking for a trophy of growing our business and growing our net worth and leaving a headache for our children? Why don’t we start deploying that money to do some really cool stuff? So I work with business owners and sales execs. Those are the two people that I work with, and I try and help them and try and help them refocus and just get an idea of where they’re going. And if you’re a normal guy, I’m not going to start off by going, hey, let’s start giving a lot of money. I’m just going to start managing your money. But guess what? We become good friends. My clients are my best friends.

Joshua Kornitsky: That’s awesome.

Chris Gardner: And I call them and I’ll be they’ll when I start telling them stories, they’re like, really? So I just had a person that’s in another state call me and they go, I’ve never thought about this before, but I have. After talking to you for the last two years, I’ve never mentioned anything, but I just. Yeah, I was just talking to a client. We just did this. We helped this pregnancy center. We helped, you know, as I did that, she goes, I’ve been after talking to you for two years. She said, I know I’m slow. She’s a a lady business owner and just phenomenal. And she goes, you know, my number one desire now is to impact the community that I’m in.

Joshua Kornitsky: There you go.

Chris Gardner: And I said, be careful. Brace for impact. You can’t say that to me. I said, if you say that to me, we’re going to start actually seeing what that looks like. And so that’s my that’s kind of what I love doing.

Joshua Kornitsky: I love it so so I want to ask one last question.

Chris Gardner: Okay.

Joshua Kornitsky: My last question is what’s something that anybody that’s here in the studio, anybody at home what’s what’s a simple step anybody can take that might help them move more towards the path of simply, I’ll use a broad bucket and say helping others.

Chris Gardner: Yeah. Well and I would say generosity. I think that that word has been misused. Okay. And what I mean by that is generosity is not about money. Generosity is not an amount. It’s a mindset.

Joshua Kornitsky: I would agree with that.

Chris Gardner: I did.

Joshua Kornitsky: It. Everybody’s nodding.

Chris Gardner: Yeah. And I did I did a I did a TEDx talk in Wales. And in that TEDx talk it’s called The Myth of Scarcity. And I told him, I said, I’d like for you to close your eyes, and I’d like to for you to think of the two people who have most impacted your life in the most meaningful way. And I paused, and they were looking at me. I was like, no, I really mean it. They closed their eyes. And then I was talking at the end of the thing. I said, now can I tell you, I can guarantee you one thing. I’ve asked that question in 38 countries and 49 states and all over the world, and with all kinds of people, with all kinds of, you know, abilities financially, people who make $100 a month in Peru, South America, and people that make $100,000 a week here in America. I’ve asked that question repeatedly. And did you know that I have never received a single person? That money was the reason that those people meant the most to them. But generosity always was. Generosity is not an amount. It’s a mindset. So you say, well, Chris, what everybody loves to say is this if I had $20 million, I would. And what I love to ask. And it always easy spending somebody else’s money.

Joshua Kornitsky: Well, particularly when it’s when it’s your own pretend 20 million. Exactly.

Chris Gardner: And you watch the videos. Well, if Jeff Bezos were to do this, he would eradicate world hunger. Yeah, for two days, and then it’s back. There’s not any. But so generosity is not about an amount. Generosity is about a mindset. Now here’s what I mean by that. There’s a contact that, you know, that would help somebody else. That if you would just take the time to introduce them and do it meaningfully, it would change the future of their business. It would change the future of their life. And you know, that you could really help them out. You have time. You’re in the hospital and nobody else is there at the hospital. You’re there caring. That’s generosity. Were generous. Not only with our money. It’s not just a checkbook. It’s not just a balance sheet. It’s being generous with the core of our being, making sure that we are there to help others that surround us, and that would change the world that we live in.

Joshua Kornitsky: Chris, I can’t thank you enough. I think everybody here got something out of every conversation today. I really appreciate it. So, uh, what’s the best way for people to get Ahold of you? And I do want to mention Chris’s book, which is check what you’re chasing. We’ll have a link to that on our site. But what’s the best way for folks to get in touch with you, Chris, if they’re interested in learning more?

Chris Gardner: Yeah. Okay. So the title of the book, Check What You’re chasing, the subtitle, I want that read just so that you can hear it. How the pursuit of health, wealth and self will never fulfill. So check what you’re chasing. The pursuit of health, wealth and self on never fulfilled. Best way to contact me. I would love for you to contact me at Chris Gardner at arkose global.com. You can go to my LinkedIn. I’m all over LinkedIn so you can look at me there or my cell phone number. If you want to know if I’ll talk to people. (678) 646-4692. And, uh, you better text before you call, because I literally spend, um, probably 6 to 8 hours a day on the phone. But just so give me a call, and I’d love to see how I can help you and what I can do to be a to be a to be generous to you. Well.

Joshua Kornitsky: I can’t thank you enough. We again, we will have all of your phone numbers, your LinkedIn, your website, all of that on our site when we publish the broadcast. Thank you again. Chris Gardner, wealth and philanthropic strategist with Arcos Global Advisors. I really appreciate you coming in and sharing your perspective, because I truly believe it’s a unique thought and a unique approach, and I think we’d be a better world for the more it’s embraced.

Chris Gardner: I appreciate it, my friend. I’ve had a great time and you had other great guests. Thank you.

Joshua Kornitsky: And I want to thank again, Doctor Caitlin, Chris and Olivia Cooke for coming in from, uh, Cultivate Health in Cartersville. We want to make sure that everybody pays attention to the climb and Team Cartersville, and that is happening on September 27th, from 10 to 1 at.

Caitlin Quraishi: Dellinger.

Joshua Kornitsky: Park. Dellinger Park in Cartersville, Georgia. And my first and last in the thank yous, but first in in the series. Uh, Maggie. Ishak, I can’t tell you how much I enjoyed learning your perspective on how you can help clients help themselves. And I think today was unintentionally a help yourself kind of day. We didn’t realize that at the beginning, but Maggie Ishak’s, uh, focal point, business coaching. We will have all of the, uh, the links and all of the phone numbers when we publish and go live. What a fantastic show. I can’t thank you all enough for being here today. And I guess I’ll take the the last word, because that’s that’s the only privilege I get here is, is to simply thank everybody for listening. I’m a professional EOS OS implementer. My name is Joshua Kornitsky and I’m the host of this episode of Cherokee Business Radio. And I want to again take just a second to tell you that today’s episode was brought to you in part by the Community Partner Program, the Business RadioX Main Street Warriors Defending Capitalism, promoting small business, and supporting our local community. For more information, go to Mainstreet Warriors and a special note of thanks to our title sponsor for the Cherokee chapter of Mainstreet Warriors Diesel David, Inc. please go check them out@diesel.com. And if you have an interest in learning more about how to become a Mainstreet Warrior or a community partner or sponsor, please reach out to me, your host Joshua Kornitsky. Thank you again for joining us and we look forward to seeing you next time.

 

Pardeep Singh with T3RA Logistics

September 3, 2025 by angishields

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Beyond the Uniform
Pardeep Singh with T3RA Logistics
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Pardeep-SinghPardeep Singh is a U.S. military veteran and the co-founder of T3RA Logistics, a veteran-owned logistics firm dedicated to delivering precision-driven, technology-powered freight solutions.

Founded in 2021, T3RA was built on the values of service, discipline, and adaptability—traits deeply rooted in Pardeep’s military background and translated into a thriving entrepreneurial journey.

In his conversation with Trisha, Pardeep shared his transition from military service to business leadership, emphasizing the power of leveraging military-acquired skills in the civilian world.

He detailed his experience as a serial entrepreneur and seed investor, and how those ventures paved the way for the founding of T3RA Logistics. The company now serves as a key freight brokerage with a global footprint, focused on delivering seamless logistics solutions for businesses while actively hiring and uplifting fellow veterans.

Pardeep also spoke about his commitment to supporting transitioning service members, encouraging them to take advantage of veteran-focused career programs.

He highlighted T3RA’s efforts not only in business expansion but also in building community through mentorship, advocacy, and veteran hiring initiatives—cementing the company’s mission to make logistics smarter, more accountable, and more human.

LinkedIn: https://www.linkedin.com/in/pardeep84/
Website: https://t3ralogistics.com/

Transcript-iconThis transcript is machine transcribed by Sonix.

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX studios in Houston, Texas. It’s time for Houston Business Radio. Now, here’s your host.

Trisha Stetzel: Hello, Houston. Trisha Stetzel here bringing you another episode of Houston Business Radio. Beyond the uniform series, today’s guest brings discipline, precision, and leadership to the logistics world. I’m excited to welcome Pardeep Singh, founder of T3RA Logistics, a veteran owned company delivering cutting edge logistics solutions that help businesses operate smoothly and close sales more efficiently. Pardeep and his team know that logistics isn’t just about moving products, it’s about powering success behind the scenes. With a background rooted in service and commitment to innovation, Said he’s built a company that understands the mission critical role logistics play in today’s fast moving business world. I can’t wait for you to hear how T3 is redefining what great logistics partnerships look like pretty well. Welcome to the show.

Pardeep Singh: Thank you, Trish, for having me on the show. Looking forward to this.

Trisha Stetzel: Yeah, I am too. And thank you for your service my fellow veteran.

Pardeep Singh: Thank you. Yeah. Thank you for yours as well too. I’m, uh. I’m so glad to be serving, uh, one weekend a month. Friday, Saturday, Sunday. But, uh. Hey, glad to be wearing my uniform.

Trisha Stetzel: Yeah, absolutely. So let’s talk a little bit more about you. Um, and then let’s dive into your business and how you’re helping other veterans as well.

Pardeep Singh: Yeah. Thank you for that. Um, a little bit about me. I, you know, I someone 20 years ago had woke me up or, or said, hey, you know, one day you’re going to be doing this whole entrepreneurship and running a business that would have looked at him and said, no, you’re out of you’re out of your mind. I don’t think anybody wakes up and says, yeah, this is maybe some people do, right? I don’t think most of us do. We end up in I’m a firm believer life happens for you, not to you. Right. That’s kind of stuck by that quote. I spent four years active duty military, a United States Air Force. I mostly did calm. I was a beautiful. Was stationed at Kadena and Herbert. And then the best thing I’ve ever done is I joined the Air Force Reserves. I tell anybody who’s getting out after four years, six years, I’d say, look, stay committed. Uh, do the reserves thing. Do it for a year, two years. It’s one of the best choices I’ve ever made. I’ve been doing it for 15 years. So total 19 years. I’m a I’m a first sergeant. If you could tell in the back. Very proud of that. It’s the best rank I’ve ever worn. And, uh, a lot of people who know me, they will very quickly know I’m proud of it. Proud I am to serve. So that’s a little bit about the Air Force. And when I got out and one of the beauty about the Air Force or any, any I’ll keep saying Air Force. But I think to the listeners know I’m talking about the broader DoD, right. The entire spectrum Navy, Army, um, Marines and Air Force. I think when you’re getting out, what we don’t realize, we’re very much armed with a lot of skills that we just don’t know how to translate into the civilian world. I think that’s a that’s a key thing. A lot of veterans, uh, miss. So thankfully, I was able to join a company. Cisco. Everybody knows Cisco. And I’ll say Cisco dot Cisco. I always have to spell that out. Meeting logistics now. Right.

Trisha Stetzel: So we know.

Pardeep Singh: Yes. I’ll go Cisco. I spent 16 years of my life doing that and learned all kinds of different sales, engineering skills and whatnot, and actually amplified what I had already learned in the military. And the beauty about it is I was able to get back to the reserves, because in reserves we were using a lot of technology by Cisco, so it worked out great. Uh, but, yeah, that’s a little bit about me. Uh, military and civilian. How I ended up in the business will save that. Uh. Um, but, uh. Yep.

Trisha Stetzel: Yeah. So you talked a little bit about, um. Asking others or encouraging others to stay in and be in the reserve. So what? What really motivates you to continue to serve in the reserves?

Pardeep Singh: You know, and if you’ve been in for four years or six years, I think one should really reflect back at the change that you’ve, uh, the military has had on you from the time you’ve joined till the time 4 or 6 years has happened. If you take a piece of paper and you start writing, I promise you you’re going to need multiple sheets of paper. It’s a lot of people think, well, I’m more disciplined or, you know, I wake up on time or I’m PT and this and that. Military is a lot more than that. Look at your interpersonal skills. Look at the leadership. Leadership is distilled very early on E1, E2 and obviously I’m listed being a first sergeant. These are the skills that in the civilian world they just don’t exist. Military is a well oiled machine, right? We know that from boot camp onward. They have their system figured out for years and years. So they. And if you could, if military could do that for you for four years or six years, even if you could have a small piece of that and you could carry on. And if that sheet was filled out when you started writing for entire piece, imagine if you could continue writing to that sheet. Now, looking back, I can think about that, right? Honestly, if you’re active duty, not every day might be the day you want to wake up and you want to put your uniform on.

Pardeep Singh: But I’ll tell you what. When I left active duty, there was a part of me that was stolen. There was a part of me. I didn’t even know how to translate myself back into the civilian world. I moved in with my parents. So there was a lot of talk about PTSD That really kicked in. And I’ll never forget the first weekend I had to go back to reserves. Man, I stood in front of the mirror. I put my uniform on. I know this sounds very cliché, but I had me again. I had me again. That was somebody. Man, I almost teared up saying that because when I looked at myself, I remembered me. And I had my identity back in again. And that’s when that one week in the month will do for you. And you find the right unit. You’ll fit right back in and you’ll be back in your place. And that will give you confidence to start excelling further and further. And I’m talking to my folks. They’re only been in for four years or six years. And they said, look, active duty is not for me or even the guys that been in ten years. I know a lot of guys have done ten years and they moved on to reserves. So I don’t know if I really answered your question.

Trisha Stetzel: No, you did. Absolutely. And I love that you’re so emotional about this space of the identity that you had, because so many of us have that. And I think, you know, whether it’s in the reserves or for people who don’t have that opportunity, there are other organizations out there where you can get involved with other veterans who are excelling at what they do. Find a chamber or an organization where entrepreneurship is, um, uh, something that these organizations support or even leadership as a veteran. Because, you know what? In the end, we all speak the same language. We know exactly. We tell bad jokes. We make fun of each other. We make fun of the services that we’re in. Right. But we all it is. When I found the chamber, for me, it was finding home again, just like what you talked about when you put your uniform and stood in front of the mirror. I think that’s amazing. So thank you for sharing that. How do our skills, uh, being in the military, the things that you learn in the military translate to entrepreneurship and even leadership in the business world.

Pardeep Singh: Uh, that’s a great question. So, uh, leadership 360 is a book that I’ve had a chance to read multiple times, and it talks about leading up and leading down. So when you put on that E1 or E2 or it doesn’t matter what rank you are, there’s always someone that you’re going to be able to lead down and lead up. And obviously and you know, the listeners, if you get a chance, take a look at that book, especially if you’re a veteran. Leadership 360. Phenomenal book. Um, so I remember very early on and I had whether you’re again, I go back to E1, E2, you had responsibilities that necessarily you were not an NCO, you were not necessarily a supervisor person, but you were training someone. But you also have responsibility to ensure that the the NCO or senior NCO that’s preparing a slide, you had something to do with that slide. So now you’re leading up all of those little, little skills that you’re learning. I don’t care if you’re a CEO. I don’t care what you make. Right. We’re a small company. Uh, we’re a company that averages $50 million a year. But I always have an opportunity where sometimes I could do not. I feel like I am the janitor. Right. And. And so those little skills, when you’re younger and you’re thinking about e2’s, how did you work with the e-1s? Because now you might have someone coming into the organization that’s a little bit lost.

Pardeep Singh: Maybe they’re they’re not quite ready. Those skills that you learn at that time, they’re going to come and help you. Now, how did you lead up every person I don’t care what your founder, by the way. I’m a co-founder, so I have an amazing co-founder, Mukesh, with me as well too. He goes by Mac. I always like to put that out there. I don’t I you know, I that partnership is a big deal to me. So if you’re listening to me, we’re together in this now. I didn’t start this by myself. So, uh, it, you know, and, and, uh, and that’s another thing. You know, since I’m talking about partnerships, I feel like a partnership. And most of you guys, when you guys are looking at a business venture, will we’ll look at somebody and say, hey, look, I think this is a great business partner. I think partnerships are one of the hardest things in the business, the hardest things. But thank God to the military that they train you how to work with people, because every three years or every two years you’re going into a new base. You got to learn how to work with new people. And if you remember those skills, there’s times when you got to put your guard down. There’s times when you gotta you’re going to have a confrontation. So again, I wish I could go on and on about these skills, but one of the biggest things is military trains us.

Pardeep Singh: It makes us a subject matter expert on that one thing. So the listeners, I’ll tell you this, if you know you’re going to go into it and that’s where your heart desires will find a job in the military that’s focused on it or civil engineering, whatever you are, your heart desires to. And if you have that type of, uh, you know, if you have an outlook in your life and, you know, you could do a forward look in 5 to 6 years, they say, I’m going to do four years, I’m gonna do six years. And this is what I want to do. Make sure you go into that job because you’re going to train you quite well. And then before you even get out, use the commerce, use DoD skill bridge, use hiring our heroes. Use programs. There’s so many programs available to us who can teach you how to translate your skills. And because that’s the hardest thing most veterans don’t know how to do, they write resumes. You know, I spent this much time doing this, this and that. They don’t write resumes to cartel. To what? The civilian worlds. I think we’re getting better at that, obviously, with the AI era, but that’s, uh, and one thing, Trisha, about me is I will take off and start talking about other things again, because I’m one. I’m excited. And from bottom of my heart, I love just helping veterans. Yeah.

Trisha Stetzel: Yeah. And we’re going to dig into that, especially in your business in this space that, um, that you’re playing in Then and particularly T3, RA logistics. But first, we’re about halfway through our conversation, and I know that there are some listeners that want to connect with you. Would you share the best way for them to get connected with you or ask questions? Want to get to know you better?

Pardeep Singh: Um, I’ll make myself extremely vulnerable here. 20964875672096487567. If you’re listener, you want to connect with me. That’s my direct cell. Uh, deep spelled Delta. Edward, Edward, Papa at tango 3RA so tango three Romeo Alpha logistics.com. So deep at T3R logistics.com. Drop me an email or find me on LinkedIn.

Trisha Stetzel: I love that. Thank you for being so vulnerable and sharing. And by the way, you guys just tell him that you heard him on the show so that he knows where you’re coming from when you reach out to connect with him. Awesome. Thank you Pardeep, I’d love to dive into To how T3 RA logistics got started. A little bit about your partner and what you’re doing in that business, who you serve and why you’re so passionate about hiring veterans in that space.

Pardeep Singh: Perfect. So waiting for this this question actually. So I, I have an opportunity to go and speak at seminars or events that generally is mostly transitioning veterans. And I always tell them, hey, most of you guys are uh, and this will answer the question, most of you guys are going to get out of the military. You guys are going to have six figure jobs very quickly because we just we have those type of skills, right. And a lot of civilians want that. And today’s era, people can’t find discipline. They can’t find loyalty. And I, I witnessed that all the time in the business. So when they hire you, you’re excelling. You make your positions and you start making your, uh, your money. Don’t grow your lifestyle with the money that you’re growing into. So I’ll say it again. Don’t don’t start living. Don’t start buying the houses and cars and whatnot. Because we in the military are very used to living at a certain standard, especially we’re enlisted folks, right? We’re not paid a lot of money, so we know how to penny pinch. We know how to live there. So once you start making that big dollars, don’t go out and start blowing it. Learn the principles of putting your eggs in multiple baskets, whether stock trading, whether it’s trading in general, whether it’s real estate, whether it’s bonds or something else. So I started learning that quite early on. And this will again, this will answer you, tell you why I ended up where I am. So when I spent, uh, 16 years at Cisco, I was doing extremely well and spent a lot of time in real estate, acquired quite a bit of real estate.

Pardeep Singh: But one of the things that I was always interested in is looking at being a startup, or being a seed investor, or being an investor of some type into a business. So I invested into a logistics company that Mack, my current business partner, was co-founder of, so I didn’t even know at that time that I was what was called a seed investor. So I spent some money and got a little equity into the company, and they gave me a board seat. And that’s when I started to take a technologist and you put them in logistics. And I was always thinking, hey, how can I add value and whatnot? I think that’s one of the reasons they asked me to invest, and I sort of started learning how lucrative logistics was. And sure enough, me and Matt clicked together. We became really close friends and, uh, and the rest is history. We started T3 in 2021 and, uh, you know, no one has a book that says, hey, here’s a entrepreneur 101. Here’s how you start a business. Uh, we we struggled at it. We were bleeding quite heavily. But one of the things we did is we put enough pressure on us right out of the gate. And that’s something military teaches you as well, too. We leased a building, so we had, uh, money pouring out of the bank. So it was one of those, uh, you know, uh, sink or swim, but we we did some backflips.

Trisha Stetzel: That’s amazing. Well, and I it sounds like it was just meant to be, right? It was one of those spaces that you you were attracted to, the energy that was put out there. And then you and Mac became great partners. Tell me more about what, uh, T3 ra does.

Pardeep Singh: So T3 ra, uh, we’re a freight brokerage. Freight brokerage is essentially a middle person that works with companies that manufacture or anybody that’s looking to move freight. Moving freight owning trucks is a huge liability to anybody who’s manufacturing. So they rely on folks that either have their own trucks, or they rely on freight brokers like us to find them trucks. And generally when I say find them trucks, we’re not like it’s not like the Uber of the world where you get random, this guy shows up. We work with, you know, 40,000 plus carriers. When I say carriers, these are the guys that own trucks. And so we have a regular lanes we call lanes we’re talking about from Houston to California. We call that a lane, right. Somebody’s somebody manufacturing in Houston that needs to send a truck over to California every Monday, Wednesday, Friday. We’re sending in the same trucker and we’re the middleman. And when that trucker doesn’t show up, we’re finding another one we call recovery. It’s a very simple business. But the problem in logistics, there’s no ethics. There’s no discipline. Those are the things you’re missing in trucking. And so I think one thing that thrives on T3, RA and that’s what we always harp that were veteran owned and operated. I’m always hiring veterans first. Right. And whether they’re retiring, whether through DoD Skillbridge, whether through companies like Allegiant Vets or hiring our heroes because we want to provide that. We want to be the company, the logistics company that is, you know, we we are exposing, hey, we lost a truck. We’re very much, uh, sorry, I’m missing a word here. We’re we’re we don’t BS our way around stuff, and that’s what customers want. And I always think that logistics completes a sales cycle because somebody who’s in manufacturing and tell their product is on a shelf and in front of a customer at Costco or whatnot, you’re not making money. And logistics is the entity that makes and takes your product to that Costco or wherever it might be. And I’m using some live examples, right.

Trisha Stetzel: Yeah. That’s fantastic. I love this model that you have. And also I think you called it recovery where if the the truck doesn’t show up to pick up the goods to be delivered, that your team will take care of that. Right, and find another truck.

Pardeep Singh: Yeah, 100%. And we’re 24 over seven. So we have an office in India as well too. So, um, so my parents came to us, uh, when I was an infant, but Mac is, uh, rooted from India. And so thanks to, I mean, I’m going to give the credit where it’s due. I’m so glad he’s, uh, he’s got strong roots in India. We were able to stand up an office that works 24 over seven. So we have a pretty decent sized team here in the in the US, but a lot of our back end work happens in India as well too. Um, and I was looking for the word earlier transparent. We’re extremely transparent with our customers.

Trisha Stetzel: Yeah. And I could see that about you just in the conversations that we’ve had, um, prior to this. I’d love to hear why you’re so passionate about hiring veterans in your business or doing business with other veterans.

Speaker4: Um, all right, so let’s go down this rabbit hole.

Pardeep Singh: I would say, actually, no, I take it back. I won’t say rabbit hole. So imagine leaving Florida. You pack up all your stuff in a U-Haul. You were very proud. You were like the, you know, airman of the quarter, airman of the year, and military was everything you wanted to do. Sadly, back in those days, there was a thing called CGR Courier Reservation, something. So basically you couldn’t stay in your same job in the Air Force. So I decided to decided, hey, four years were enough. So I packed up my stuff in Florida, put it in a U-Haul. My parents lived in this little place called Turlock. So imagine being about an hour away from your parents house. I slept in the U-Haul. I purposely didn’t come home, and I slept at a truck stop because I think I did not know what was going to happen to me. I had no idea where I was going to work, how I was going to make ends meet. I just knew that I was going to become that 16 year old kid for my parents that I was, but I wasn’t 16 anymore. That lives with me.

Trisha Stetzel: Mhm.

Pardeep Singh: So if I could help just a few more veterans not feel that. So we recently hired somebody that retired 20 or 22 years senior math sergeant from the Air Force. Even he felt the same pain, but thankfully we were able to grab him through a DoD Skillbridge program. We have our own DoD Skillbridge program, and we partner with other companies to, uh, to work with veterans, as I mentioned, hiring our heroes and Allegiant vets. Um, so we picked him up. Or when I say picked him up, he did his internship with T3 and today he’s thriving. He’s one of the best we got. And you know what? That fulfills the part that was 21 at that time. That fulfills him deeper than just a PNL, deeper than anything else. So I always tell people that my, the people who I report to are the the wives and the kids, the husbands of the ladies that come to work. That’s who I report to. And then I also report to the veterans that are looking for a job, especially if they could fit into T3 RA. So it fulfills me at a deeper level. Trisha.

Trisha Stetzel: I love that it’s like the pebble on the pond. It’s that ripple effect. When you can help one person, it helps their families, the people they’re connected to the community, the state, the country. Yeah. Uh, which is amazing. I love that.

Pardeep Singh: And one last thing I was going to mention is being reserves and and running a business. You, uh. The best way I describe running a business, at least a medium sized company or small sized company is walking into a boxing. A boxing, um, uh, you know, boxing ring, and you don’t know where the punch is going to come from. You don’t know which one’s going to land on you and which one’s going to which one you’re going to land on. And I always I’m very, as you could tell, I’m an open book. And whenever I go to my, uh, military, uh, you know, one weekend a month, Friday or Saturday, Sunday. And I will expose those things and I’ll say, look, if you start trying to start a business, here’s some things. You know, you want to have a good CPA, you want to have a good this and that. I make myself vulnerable. So I’m still actively helping those veterans because that’s part of us serving. Right. You’re serving our other fellow veterans as well too.

Trisha Stetzel: Yeah. That’s right. What was the hardest part about starting your business or getting involved in or just being an entrepreneur.

Pardeep Singh: Hardest part about starting a business is, uh, is just the uncertainty that the business in itself presents versus what jobs do. Just just the uncertainty. Uncertainty of coming home and not knowing what the day to is going to look like. I don’t care how much you plan. And you you have a, you know, business plan and what all those things have their place. But uncertainty for me was the biggest. And maybe Trisha, that could be because I spent so much time at corporate America. I spent so much time at Cisco. And this was, you know, I’m older in age and, uh, at that time and, and I just didn’t know if this is going to work or not. I’m being honest with you. And every month we had 30, $40,000. And that was a bigger contributor, contributor of that money. Uh, that’s hard, that’s hard. You could only phantom that for so long. So I would say if I could go back in time, I would probably work a little bit more on a financial aspect of the company.

Trisha Stetzel: Okay.

Pardeep Singh: You know, um, is, is whether a startup fund or a loan or something like that, we just went nilly, Billy, into it. We just said, hey, look, we’re going to do this and we’re going to put our money together and let’s go.

Trisha Stetzel: Wow. Yeah. That’s scary. And by the way, you’re not alone. Uh, so for the listeners out there, you’re not alone. Often we’ll go into this, you know, new role of being an entrepreneur, and we just pour our own personal money into it. And had we had conversations with people who had come before us, we might have different knowledge when we get started. Right?

Pardeep Singh: I mean, there’s pitch contests. There’s other things. They’re out there, they’re available to you where you can go and raise seed funds. We could raise other people money. You can get loans, you can get SBA loans. There’s so many things out there. But but it’s it’s a it’s a double edged sword too, because when you’re using other people money, do you still have the same steam as if it’s your own money on the line?

Trisha Stetzel: Mhm. Yeah. It’s it’s different skin in the game. Right. When you’re using someone else’s money. Absolutely. So as we get to the back end of our conversation I have one last question for you. And, uh, it I’d like to know from your perspective how your military experience and ongoing military experience has set you up for success in the role that you play in your business today?

Pardeep Singh: Um, I think number one, it starts with every one of the company has a huge, uh, loyalty trust, uh, with me. And that is very much heartfelt all the time. I know I got a team that has my back, and they know they got a leader that has their back. And I think it has to do with the fact they recognize that I’m still serving. That means a lot to them while they take their weekends off, I will be wearing my uniform. I often send them pictures they love that they’re very passionate about, especially the veteran folks. It starts with that. Then it starts with our customers, our trucking companies. I’m always involving my customers. Uh, recently we just took, uh, two pallets of. Now, when I say two pallets, we’re talking massive two pallets of ice creams where one of my customers was able to work with Dreyer’s Ice cream. So I’m giving a shout out to those guys, and we were able to acquire two free pallets of ice cream. And one of our trucks took that over to Beale Air Force Base. While the airmen were going to work four days in 100 degree temperature around the clock. We can always I’m always thinking of ways to being able to get back. And how do you think my customers feel about that? What about the guy that drove the truck? He was very proud because he had an opportunity to go do something for the veterans. What about, uh, the airmen? How did they feel that somebody in a civilian company is looking out for them? Right.

Pardeep Singh: Somebody recognizes that they’re working in the heat. I think when you do these initiatives right, and I don’t really plan for those type of things, they just naturally life happens for you, not to you. Right. They come and we have done stuff, uh, when the LA fires happened. Right. Everybody in NorCal or other places, they sat back and. Ah, it’s too sad, you know. Oh, my God, everybody’s burning up. I landed in Irvine and my first thought was, what can we do? We sent six trucks, worked with our customers, six trucks of food, and we donated the trucks, paid for the transportation, and we sent them to various centers. We didn’t just sit back and say, oh, too bad, too sad. We did something. And that’s what military has distilled in us. Not just me, my business partner, and every single person that’s at the company. We’re always thinking people first. What can we do differently? And that echoes just like, you know, just like you got the lines on the back of the TV, right? That radiates Forward, and that has allowed us to gain more customers, gain trust with our customers. And that’s what made T3 where we are today. I mean, think about it. And starting in 21, we’re almost touching. We’re going to be passing over $50 million, uh, top line revenue. And I’m very proud of that. But it’s because our customers are able to back us up. They trust us.

Trisha Stetzel: Yeah. That’s huge. Oh my goodness. So I’ve had goosebumps like five times during our conversation today. All of the work that you’re doing is so meaningful, and you’re building a business and you have a great partner and you’re bringing in great clients and you have a partnership with them. And I know that that’s so important. I appreciate your time today. Would you one more time just tell people how they can connect with you so they can learn more about your business, or maybe even become a partner or a client of yours?

Pardeep Singh: We would definitely love that. If you could use a veteran team that has your six contact T3 logistics. Uh, so deep. It’s d e e p at t three logistics comm or (209) 648-7567 or look me up on LinkedIn and we’re ready to serve.

Trisha Stetzel: Fantastic.

Trisha Stetzel: Thank you so much for being with me. This has been a wonderful conversation.

Pardeep Singh: Thank you.

Trisha Stetzel: That’s all the time we have for today. If you found value in this conversation, share it with a fellow entrepreneur, veteran or Houston leader ready to grow. Be sure to follow, rate, and review the show. It helps us reach more bold business minds just like yours and your business. Your leadership and your legacy are built one intentional step at a time. So stay inspired, stay focused, and keep building the business and the life you deserve.

 

Tagged With: T3RA Logistics

BRX Pro Tip: Gamifying B2B Partnerships

September 3, 2025 by angishields

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BRX Pro Tip: Gamifying B2B Partnerships
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BRX Pro Tip: Gamifying B2B Partnerships

Stone Payton: Welcome back to Business RadioX Pro Tips, Lee Kantor and Stone Payton here with you. Lee, I haven’t really looked into this or talked about it in a while, this idea of gamification but with particular respect to the B2B world.

Lee Kantor: Yeah, I think there’s an opportunity for B2B companies to gamify certain elements of their business, whether it’s their partnerships, whether it’s their clients, things like that. But I think that just thinking about kind of these loyalty and gamification tactics is a useful exercise for a lot of people that might open up some ideas or look at things a little differently than the way they’re currently looking at them. And when I’m talking about kind of using these tactics, it’s not just for customers, it could be with vendors, partners, and any other type of B2B relationship.

Lee Kantor: So, one way to think about your partners is creating kind of a tiered partner status, where there’s levels and you have kind of clear advancement levels. And, you know, basic levels like silver, gold, platinum are obvious, but you can be as creative as you want to be when it comes to defining and what these levels are. And then, base those levels on activity, revenue, referrals, engagement, and then create kind of a reward progress base, you know, whether it’s badges, or different types of support, or co-marketing opportunities, or access to exclusive things that are encouraging people to kind of move up the tiers.

Lee Kantor: Some of this stuff, if you do it well, you can be facilitating kind of a level of community and social recognition. You can build kind of peer groups within the different communities you’re serving. You can create private online communities where partners can earn social currency by sharing tips or wins or supporting each other. This is a great opportunity to spotlight partners who are helping other people innovate or giving them special titles, whether it’s mentor or MVP or rock star, or whatever you want to call it.

Lee Kantor: Gamification can work in B2B relationships when you make kind of the participation clear, the progress is visible and obvious, and everybody feels recognized for advancing the partnership. And it goes beyond just kind of making more money. So, the result could be more motivated partners, it could be stronger relationships, and greater shared success for everybody if you can pull this off well.

How Wireless Emergency Notification Systems Can Revolutionize Safety on Construction Sites

September 2, 2025 by angishields

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In this episode of Veterans Business Radio, Lee Kantor interviews Cory and Kyle Sherman of Safety Systems Management. They discuss their innovative wireless emergency notification system, designed to replace outdated air horns on construction sites. Inspired by a slow high-rise evacuation, their radio-based system enables faster, multilingual alerts with audio, visual, and text notifications. Their technology improves safety culture by providing reliable, efficient emergency communication.

Corey-ShermanSafety Systems Management Founder Cory Sherman began developing the product back in 2016. Sherman received a patent for the communications tower three years ago; about six months later, he began devoting his attention to the company on a full-time basis.

Sherman has over 13 years in the construction and safety management industry. He has a Bachelor of Science in Construction Management from Georgia Southern University and a Master of Science in Safety, Security, and Emergency Management from Eastern Kentucky. Safety-Systems-Management-logo

He is a Certified Safety Professional (CSP) and Construction Health and Safety Technician (CHST) from the Board of Certified Safety Professionals.

Follow Safety Systems Management on LinkedIn.

Transcript-iconThis transcript is machine transcribed by Sonix.

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX studios in Atlanta, Georgia. It’s time for Veterans Business Radio, brought to you by ATL vets, providing the tools and support that help veteran owned businesses thrive. For more information, go to ATL vets. Now here’s your host.

Lee Kantor: Lee Kantor here another episode of Veterans Business Radio and this is going to be a good one. But before we get started, it’s important to recognize our sponsor ATL vets. Inspiring veterans to build their foundation of success and empowering them to become the backbone of society after the uniform. For more information, go to ATL vets. Today on the show. So excited to be talking to Cory and Kyle Sherman with Safety Systems Management. Welcome.

Cory Sherman: Hey Lee, how are you today?

Lee Kantor: I am doing well. So excited to learn what you’re up to. Tell us about safety systems management. How are you serving folks?

Cory Sherman: Great. So, um, we specialize in wireless emergency notification systems. We’re trying to change the industry norm in the construction field of the air horn being the main aspect of emergency notification on a construction site.

Lee Kantor: That seems a little outdated in today’s world, but talk about kind of the genesis of the idea. How did this idea come about?

Cory Sherman: Yeah, so I was working on a 20 storey high rise in the Buckhead area in Atlanta, uh, with a national general contractor and ran a fire drill with the age old air horn. And it took me over 45 minutes to get everybody off that building. And so I was like, man, there’s got to be something better out there. And we couldn’t find anything. And so me and my brother, who was Veteran started working together on a design of the mobile communication tower to get deployed on the site to improve the industry standard and emergency action plans. And so that’s how the idea was born.

Lee Kantor: And then how did you begin kind of getting the first people to make that switch? Because it seems like that air horns been around for a minute.

Cory Sherman: Yeah. So we ran a few test pilots in the Atlanta area and proved that we could get people off the building faster than the air horns could.

Lee Kantor: So how much faster?

Cory Sherman: So we’ve just installed on the JFK International Airport expansion. We did over 2000 employees, got them out within ten minutes with our system deployed on site.

Lee Kantor: And what were the you know, what was kind of the amount of time that the previous system would have done?

Cory Sherman: Usually typically 20 to 30 minutes.

Lee Kantor: Wow. So I mean, that’s literally life or death.

Cory Sherman: Yes. And it’s a moment’s notice. So we try to say that we get real time information out at the right time.

Lee Kantor: Now, when you’re deploying your technology, what are what are some of the concerns that your clients are like? What are they. They obviously when you explain it to them, it makes perfect sense, right? I would imagine intellectually this is like a no brainer for them to understand why your system is better. But any type of change like this is tricky. Can you share kind of how you have to educate them in order for them to to make the switch?

Cory Sherman: Yeah. Well, most safety guys that we encounter, uh, really love the idea. And they know that it is a gap in the construction industry. Tricky part is getting the money guys behind it, because usually an existing project already has a budget built out. So getting into a budget that’s already existing is pretty tough, but you’ve got a lot of the general contractors out there that are in the process of changing their safety culture, and so that the safety side will trump sometimes the budget and saying, hey, we need to get this product involved because we know it is a better product that will increase our safety.

Lee Kantor: Right? And then once it’s in the budget, this time it’s in the budget then, right? It’s easier the next time.

Cory Sherman: Correct.

Lee Kantor: Now your system is it’s wireless. Is that what makes it different?

Cory Sherman: Yes. It’s wireless. Operates off a radio frequency. Uh, doesn’t rely on cell phone or Wi-Fi to operate. And we can span large construction project that some of the other competitors cannot.

Lee Kantor: Now, is it deployed? So it’s just over the air that people hear the warning so they know they have to, you know, evacuate? Or is it something that also combines that it’s going to some people’s cell phones? Is it a combination or is it just kind of just a wireless loud noise?

Cory Sherman: Yeah, it’s a combination. So on the audible side, we’ve got prerecorded messages in English and Spanish. Uh, everything from active shooter, lightning alert, tornado warning, fire evacuation and evacuation drills. Um, you can do live voiceover so a person can pick up the intercom and speak through to get any type of communication out. And we also have visuals. So we’ve got LED strobe lights that come on when an event is activated, and LED sign boards that can display a sign as well. Um, so it’s a myriad of different audio and visual, and it does have the capability of texting, uh, a group of people saying that an event has been activated.

Lee Kantor: Now, do you feel that there’s a trend towards a more safety culture happening in today’s world? It seems like every day there’s some event that’s happening that’s not great, that’s good for your business, but it’s not great for, you know, the people involved.

Cory Sherman: Yes. There are a lot of, uh, what do you say emergency situations arising in this day and age that, um, a lot of people are not prepared for, um, and you’re seeing a trend in the industry trying to be reactive to it and trying to put something in place. So if something like that happens, then, you know, they’ve got good emergency plan to deal with a situation like that.

Lee Kantor: So you started out focusing in on construction sites, um, is it expanding as the roadmap, expanding to other places as well?

Cory Sherman: Yes. So, um, we do have. Some municipality interest. We do have general industry interests. You know that you’ve got an old warehouse that only has one horn for fire. Um, these different emergency scenarios are popping up there as well. And so we do have some inroads into some other industries.

Lee Kantor: And you, you were able to get a patent for this, right? This is something that’s kind of proprietary.

Cory Sherman: Yeah. So our mobile communication tower, um, has a utility patent behind it. Um, we’ve had that for about three years. Um, and so it’s been a value add to the company being able to, to get that.

Lee Kantor: So did you start out, uh, I know you’re you’re from Atlanta. Did you start out, you know, kind of working in this area and region and then have expanded nationally?

Cory Sherman: Yes. So our first sales were in the Atlanta area and um, now we are national. We’ve got sites from New York, Texas to Washington state.

Lee Kantor: So, uh, you’re growing pretty rapidly.

Cory Sherman: Yes. For a small business, we’ve had growth over the past three years in a row.

Lee Kantor: Now, is this something that once you set it up for them, that they’re good? Or do they have to hire you every time they, um, have another construction site?

Cory Sherman: Um, usually, um, we can walk them through a setup over the phone if they reset it up again. But we can come out and help make sure everything’s tested, working properly, and do a retraining if there’s new people on site.

Lee Kantor: So it’s kind of. So it’s not kind of a one time sale like you, once you find a partner, you know, anytime they, uh, have another construction site, you’re, it’s good for them to call you and include you.

Cory Sherman: Yes. And we do have a rental side as well. Um, we do have some job sites that rent and so they don’t have to purchase if they would rather just rent if that fits their budget better.

Lee Kantor: Now is it? Is there a sweet spot in terms of certain size construction?

Cory Sherman: Um, so we are getting buy in from a lot of large scale, uh, you know, your data centers, uh, battery plants, items like that. Um, but, you know, we’ve got some multifamily, um, that are wood frame built, that the fire risk is very high. Um, you know, health care is a good spot. We’re looking at getting into, um, with our FCC radio frequency. We’ve been approved to be on, uh, FBI job, um, a high security Air Force job in Warner Robins because our system doesn’t pick up any information. It basically just shoots out numbers. And if the powers that be want to monitor the frequency, they can, um, so where they don’t allow like employees to have any type of Bluetooth or cell phone device or system can come in and provide us any type of emergency or communications they need on site.

Lee Kantor: Now has um, I know you’re in the emergency business. Uh, has this been tested in an actual emergency since you started?

Cory Sherman: Um, we’ve had some semi, um, emergencies. Nothing like a big fire or anything, but it has worked where it has evacuated the building and got everybody out.

Lee Kantor: Just as just as it was promised to do.

Cory Sherman: Yes. So it works, this promise.

Lee Kantor: So what do you need more of? How can we help you? Or just trying to get on the radar of more, uh, you know, construction folks?

Cory Sherman: Yeah. That would, uh, that’s the plan. Get into print. Any, um, company that’s willing to listen and know they need to fill the gap.

Lee Kantor: And then, um, you’re pretty much kind of industry agnostic, right? As long as, uh, you know, they’re building and they feel that safety culture is important, they should have a conversation with you and somebody on the team.

Cory Sherman: Yes, absolutely.

Lee Kantor: So if somebody wanted to learn more, what’s the website? What’s the best way to connect with you?

Cory Sherman: Um, our website is w-w-w dot com. Or you could go to wwlp.com.

Lee Kantor: Well congratulations on all the success. Uh, Cory and Kyle, uh, you’re both doing such important work and we appreciate you.

Cory Sherman: Well, we appreciate you taking the time to have the conversation with us.

Lee Kantor: All right. This is Lee Kantor. We’ll see you all next time on Veterans Business Radio.

 

Tagged With: Safety Systems Management

From Solopreneurs to Small Firms: Why Cybersecurity Matters More Than Ever

September 2, 2025 by angishields

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Veteran Business Radio
From Solopreneurs to Small Firms: Why Cybersecurity Matters More Than Ever
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In this episode of Veteran Business Radio, Lee Kantor talks with Todd Mitchell, owner of Cybersecurity4biz. Todd shares his journey from military service to providing affordable cybersecurity solutions for small businesses and solopreneurs. He discusses the unique risks these businesses face, the importance of prevention, and practical steps like multi-factor authentication and regular backups. Todd highlights his focus on compliance-driven industries and emphasizes that no business is too small for robust cybersecurity.

CyberSecurity4biz-logo

Todd-MitchellTodd Mitchell, owner of Cybersecurity4biz LLC (a Disabled Veteran-Owned Small Business), is a retired US Navy veteran and cybersecurity expert with over 30 years of experience.

A member of the National Institute of Standards and Technology Cybersecurity Framework (NIST CSF) advisory board, he holds advanced degrees in Cyber Security Policy, IT, and Business.

Todd helps solopreneurs and micro-businesses achieve compliance and protect their customers’ information.

He also empowers families to stay safe from online threats through prevention-focused strategies that build a cyber-safe culture.

Transcript-iconThis transcript is machine transcribed by Sonix.

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX studios in Atlanta, Georgia. It’s time for Veterans Business Radio, brought to you by ATL Vets, providing the tools and support that help veteran owned businesses thrive. For more information, go to ATLVets.org. Now here’s your host.

Lee Kantor: Lee Kantor here another episode of Veterans Business Radio and this is gonna be a good one. But before we get started, it’s important to recognize our sponsor, ATL Vets, inspiring veterans to build their foundation of success and empowering them to become the backbone of society after the uniform. For more information, go to ATLvets.org. Today on the show we have Todd Mitchell, owner of Cybersecurity4biz LLC. Welcome.

Todd Mitchell: Well, thank you for having me.

Lee Kantor: Well, I’m excited to learn what you’re up to. Before we get too far into things, tell us about Cybersecurity4biz LLC. Who are you serving? How are you doing?

Todd Mitchell: Well, I, uh, I focus on cyber security for smaller businesses. Uh, I’m in that 0 to 10 employee space. So solopreneurs and small firms. And I found a niche. Back when I first got started, I realized that there was a huge gap in. Most cybersecurity companies won’t work with you unless you’re a major company with, like, 250 or 1000 or 10,000 employees. And it was really important to me to, uh, I guess my military background, you always have to have a mission. So that’s how I found my mission in life was to be the the little guy helping the little guy, so to speak.

Lee Kantor: So what’s your backstory? How’d you get involved with cyber security?

Todd Mitchell: Well, it’s kind of a long time coming, and I actually avoided it for many years. It’s kind of a funny story. So I’ve been a computer geek since high school. Not to give away too much about how old I am, but back in the late 70s, early 80s, Dungeons and Dragons came out and I was a huge fan of playing that game. And then they come up with a video game. Of course, back then video games were black screen with green writing. You know, the textual saying, you’re going through the woods and you see a monster, you know, a run, B scream, C hide, you know, fight whatever. And I wanted this video game really bad. Of course, you have to have a computer to play it on. And at that time, computers cost more than cars. So my dad’s like, yeah, no way. We’re buying an IBM computer just so he can play a video game. And I made a deal with everybody for Christmas presents instead of everybody giving me presents. They gave me money. And I went to RadioShack and bought a box full of parts. Came home and built my own computer. Um, and that kind of launched my computer geek ness. I had to learn how to program the thing because this was pre windows, and once What I did 20 years in the military and retired. And after that I was kind of looking for a second career. And computers was still something that I was very interested in. I’d been the local IT guy, fixing everything for everybody for years, and I got into cybersecurity and it just kind of went on from there.

Lee Kantor: Now, when you were in cybersecurity, you mentioned kind of the distinction where most from a business standpoint, most people look at cybersecurity for kind of the enterprise level organizations, the the ones with hundreds if not thousands of employees. But you felt it was important to serve kind of the the entrepreneur, the solopreneur, the small firms who probably think that cybersecurity is just installing, you know, some antivirus?

Todd Mitchell: Yes, definitely. Um, and that transition, what kind of really woke me up was I was actually working for the Marine Corps. Uh, I was the lead engineer in charge of software development for, uh, command and control the battlefield. All the software that helps with that. And cybersecurity was a huge piece of that, obviously, because, you know, the information secret where they’re at secret, all the stuff going on in secret. Uh, and then what happened was my best friend, who was a disc jockey, um, that I had known him since grade school, and he got hacked with a ransomware attack and lost all of his music. And he called me up in a panic, and he’s like, hey, you know, you got to find somebody to help me. So we started looking for cybersecurity companies that could help them. And that’s when I realized that all this, you know, if you Google cybersecurity companies, the first, you know, 7 or 8 pages of a Google search is nothing. All those companies are looking for fortune 500 companies. They’re all enterprise level and large business. And, uh, so we couldn’t find anybody. We finally found one that said Small business. And I called them and they’re like, oh, yeah, we love small business. You got to have at least 250 employees, 10 million in revenue. It’s like, oh my gosh, that’s not a small business. So I ended up helping my best friend, uh, in my spare time. Of course, I wasn’t getting paid. And, you know, it was all nights and weekends labor. And he kept poking at me, trying to get me to open my own business.

Todd Mitchell: And I was telling him that there wasn’t a big enough need. And then he started bringing people to me, one after the other. And after about 5 or 6 of them, I’m like, okay, maybe there is a thing here. So I dove head first, quit the corporate world, jumped in head first into, uh, owning my own business. And and so it’s been my my mission right from the beginning to, uh, help those solopreneurs that have no other resources available to them. And I do a lot with, uh, compliance. Um, and and, like you said, you know, a lot of, a lot of, uh, people think that, you know, having an antivirus is is all you really need. But, uh, 92% of data breaches are caused by human error. Uh, the days of, you know, like Hollywood likes to present, you know, where somebody in a black hoodie in her mom’s basement, clacking away on a keyboard for 12 hours to hack into you. That just rarely happens anymore. Uh, most most of the time, it’s our own, uh, bad habits. Sharing passwords, weak passwords, uh, not using multifactor authentication because it’s too inconvenient to have to look up that tax code every time you get into a website. Things like that are our worst enemies. So when I’m working with a company, I basically take a look at how they receive information, where do they store it, and take a deep dive into the business itself and see how we can effectively create a culture of cyber safe environment.

Lee Kantor: Now, you’ve been able to do this in a way that’s affordable for small business, because that’s usually the rub, right? That the reason the enterprise people are the ones that are so well served in this area is because they can afford it.

Todd Mitchell: Right? Definitely. And I think I have, um, based on, My client input. When I first started this, I was doing the typical consulting thing where you charge, you know, for however many hours of work you think it’s going to be and, you know, half up front, half when you’re done type of thing. And, you know, it comes out to be, you know, thousands of dollars worth of work and, and a lot of people couldn’t afford that. And one time it was actually kind of funny. I was watching TV and saw some ads for some iPhones around Christmas time about 2 or 3 years ago. And I’m in my head thinking, how can all these people, you know, all these broke people running around with $3,000 iPhones? I’m like, and then it hit me. I’m like, they take the price of the phone and spread it out over a contract. And I’m like, well, I can do that. So I kind of switched my my whole pricing model to a 24 month contract, which lets me divide out that cost over a 24 month payment plan and make it quite affordable. So now I’m more like another utility bill instead of a lifetime investment.

Lee Kantor: But it’s something that it doesn’t go away after 24 months, right? Like, isn’t this something that you need forever?

Todd Mitchell: Yeah. True. And the way I usually do it is that first 24 months we’re building a culture. And then a lot of that part once, once you have that culture in place, um, that’s a lot of the big work. And also as a follow on after after that 24 months, um, I usually drop the cost way down because now it’s kind of more in maintenance mode, and it’s just doing a monthly check in and making sure everything is still in place, and that reduces the cost way down.

Lee Kantor: So what has been the hardest part of serving this niche? Is it just an education standpoint or they think they’re too small? It’s not the they’ll never be hacked.

Todd Mitchell: Um, I think one of the hardest obstacles I have is not necessarily, um, it’s more of just letting people know that there is an option for them out there. They get disgruntled, you know, all the big cybersecurity companies that you would recognize the names of, you know, IBM, Cisco, Trend Micro, Bitdefender, you know, all these big companies. They are unaffordable and or won’t even work with somebody that small if you don’t have a thousand employees or something. And so I think my biggest obstacle is just letting people understand that, hey, there is other options. There’s people like me out there that will work with you, and it won’t charge you enterprise level rates and only give you what you really need because it is a it’s the same cybersecurity, but it’s slightly different. If you have a big company and you have an IT closet and you have servers and you have switches and routers and firewalls, you know, all these things, you need different software to run that kind of stuff. When you’re working on your dining room table with a laptop in your home router, you don’t need any of that. But you do still have security risks because you got your kid the next bedroom over. Playing on a PlayStation that hasn’t had a security patch since he bought it. You’ve got your ring doorbells and your refrigerators and everything else hooked up to your network that’s on the same network as your work computer, and none of that stuff has any security in it at all. So if somebody hacks through there, you know, so it’s it’s just different. It’s it’s um, and that’s a lot of what I educate people on is what, what they can do, uh, free, cheap and easy. Uh, it takes a little elbow grease and be able to make themselves a lot safer just by changing some of the the way they do some things.

Lee Kantor: Now, any advice for the folks who are the small guys out there that are using maybe their phone as their main kind of device? They may not even be using a laptop or a desktop that everything’s happening through their phone or through cloud services.

Todd Mitchell: And, and with those types of, uh, individuals is still almost basically the same story. You know, uh, if everything you do is stored in a cloud, um, I would say, first of all, you still need to back up some of that because what happens if they go away, you know, and people tell me, well, you know, Google’s too big to fail. Well, they thought that about Kmart and Sears for decades, too. And where are they at? Um, so I would always keep a local copy, um, whether it’s on your phone or it’s on an external hard drive. And the other thing about those devices is it’s it’s slightly different, but you can still get security software like antivirus or anti ransomware things. Um, you still have to do the same types of protocols of making sure your data is encrypted so that if your phone gets left behind somewhere and somebody picks it up, they can’t, you know, make sure there’s a good, strong password to get into it. Make sure that everything on it’s encrypted so they can’t just pull all the files off of there. Uh, so there’s still those same types of things still apply.

Lee Kantor: And it’s one of those things, like you said, that if you do some of these fundamentals right, then that’s that’s the bulk of it. Now it becomes maintenance.

Todd Mitchell: Right. And I mean, it’s kind of a funny analogy, but it’s also very applicable, I think. Uh, you know, this is like the bear, you know? You don’t have to run faster than the bear. Just run faster than the guy next to you. If you do all the the basic cybersecurity, uh, um, best practices, and you’re going to be harder to get into and they’re going to give up and go find somebody else that’s not doing that stuff.

Lee Kantor: So that that’s how this is working, right? Like, like you mentioned, it’s not that kid in the basement anymore, but maybe it’s a nation state or it’s organizations that are doing this like their job, like they’re walking into rooms and they’re have whiteboards and they’re kind of, uh, engineering some strategies to get into computers.

Todd Mitchell: And a lot of it’s automated. I mean, it’s just like a business owner, right? When, when, uh, you know, I’m not a marketing expert, but I know some of the basics. When you when you’re marketing, you do email campaigns, any email address you can get a hold of, and you send them an email. And if they click on it and open it and they’re interested, you know, type of thing, then you follow up with better emails and things. The bad guys are doing the same thing. That’s what phishing is. I don’t need to target you specifically. I can send out some Viagra ad or whatever the heck it is and blast 10 million people with it. And if half of them click on that thing and I can download ransomware onto their computers, then it’s a win. And I didn’t have to target any specific individual.

Lee Kantor: Right. So they’re doing it kind of at scale. And they just hoping for that kind of lucky break that goes their way or the person that’s not prepared.

Todd Mitchell: Yeah. Because you never know when somebody’s clicking on a phishing attack and they get malware downloaded onto the computer that’s going to search their inbox. You don’t know if it’s a grandma that doesn’t do anything but check, you know, check your email once a month and look at pictures of the grandkids. Or if it’s the secretary at IBM with 10 million, you know, 10 million customers in their database. You know, and sometimes they get lucky. And that’s all it takes is one, one, uh, one bad. Uh, decision or, you know, one. Um, I don’t want to say bad decision. I guess that’s probably a bad way of saying it, but, you know, one wrong move by an employee, uh, and your whole company is at, uh, vulnerable.

Lee Kantor: So what? Uh, let’s give some advice to folks listening. Is there some low hanging fruit a person could do right now? Or in a few clicks that can, you know, protect them a bit?

Todd Mitchell: Yeah, definitely. Um, I’ll go on my soapbox for a second. Multifactor authentication. That is the single biggest thing that can help you, in my opinion. Um, I look at it this way. If for some reason just hypothetical your username and password for your bank account gets out there and it’s published and everybody knows it now, right? There’s 3 billion people on this planet with internet access that can hack into your bank account. If you use multifactor authentication, they got to send you a text code. Now you have like 5 or 6 people that can get access to you and your phone at the same time. So you literally just took your attack surface from 3 billion down to a handful. It is the single most effective thing I know. It’s a pain to have to punch in that six digit code or five digit code every time you get into a website or whatever. But, uh, your bank is going to force you to use it because of their laws. But all your social media, all your utility bills, your work accounts, your email accounts, all that offers multifactor authentication. And I encourage everybody, whether they’re business owners or, you know, forcing the people in their families, whatever. But everybody should be using multi-factor authentication on every possible account, because it really it’s like a deadbolt lock. It’s already on your front door. Why aren’t you using it now?

Lee Kantor: How do you recommend the business people who are kind of relying on remote workers to be maybe their virtual assistant or they’re, you know, they’re helping them in some manner and it’s just, you know, that you want to give everybody the access they need to get to what they need to get to, to do the work to help you grow your business. But you don’t want to be put yourself at risk.

Todd Mitchell: So in those types of cases, uh, I, I would say in most cases it’s possible sometimes it may be a little bit more difficult to arrange, but try to set them up on an admin account, um, where they have their own access. So they have their own username and password they’re using, like for an example like Facebook. You can do that, right? You have your own Facebook page, but you can assign admin to somebody else and let them go in and post for you. And that way if something happens, they’re not they don’t actually know your own password. And if something happens to that relationship and you want to cut them off, you can just go in there and uncheck the box and they no longer have access. So I would say that’s the way to do it for most of your accounts, um, giving them their own access that you can revoke if you want to, uh, as opposed to sharing passwords with people, because that’s really not a good way to do it, because not only do you not know what they’re going to be doing with that password, but if something goes wrong, you can’t If everybody, you know, if you had three people logging into your bank account as you the bank’s never going to know if it was you or not that actually did it. So it’s, you know, you have no you have no audit trail to prove who was in there and when, where if everybody has their own login, then you know exactly who was in there at that time.

Lee Kantor: Now when a new customer comes to you, is it usually because something bad has happened or are they being proactive?

Todd Mitchell: Uh, a lot of my customers are being proactive. I have a lot of clients that are in the financial industry, in the healthcare industry, because they have federal regulations telling them how they have to secure your financial information for all their customers or, you know, your patient files for all the healthcare industry. So a lot of those a lot of those types of businesses know they have to have security. They just don’t know exactly what that means or how to do it. But they know they got to have it. And those are the ones that reach out to me the most. I do have other types of customers, just general businesses that want to beef up their security. Um, I have individuals. I, um, you know, I call it my, uh, my, my crazy stalker ex is ruining my life type of thing. Um, you know where they’re they’re looking for, uh, a little extra protections. And so I work with just about anybody. I’m a kind of. Take a look at what they need and how to do it.

Lee Kantor: But the ideal customer sounds like, are those ones that have compliance, like healthcare or finance?

Todd Mitchell: Yeah, those are the ones that mainly got me into this business in the first place, because people who had a specific need. Um, but the more generic answer to your question, I guess, is I have I deal more in the prevention side. So I’d much rather have a client that I helped get safe in the first place than have the ones hit me up after they’ve already, uh, encountered something, because now it’s, uh, it’s a big, uh, mess that you have to clean up first, and then you got to try to get them safe so it doesn’t happen again.

Lee Kantor: Yeah. So you’d rather I not mail you my, uh, laptop with the, uh, the ransom attack on it?

Todd Mitchell: Exactly. Yeah, it’s it’s one of those, uh, you know, that that old saying an ounce of prevention is worth a pound of cure, and the cost of setting your business up to be safe is way less than the cost of forensics, of figuring out what happened and how and making, uh, you know, and cleaning up the mess.

Lee Kantor: Yeah. And it sounds like once they start working with you, you give them kind of that peace of mind that look, as long as we do what he said, then we’re going to be okay here.

Todd Mitchell: Yeah. For the most part, I’ve, I’ve had, uh, I’ve been working now, uh, I think I’m in what my a little over six years and, uh, I’ve got over 100 devices that I’m monitoring at any given time. And, uh, knock on wood, nobody’s been hacked yet. I’ve had a couple of people who had trouble with their website, but that was something outside the scope of what we were doing. Um, and I’m actually looking at how to, how to, how to fix that so that I can help them with their website security as well.

Lee Kantor: So but that’s a case where if people think like, oh, I think I’ve been hacked, you can assess like, no, you just have a computer problem. Like you can tell the difference, right?

Todd Mitchell: Yeah, yeah, I can go in there and look and find, uh, find out exactly what happened. It’s much, much easier for me to do that if there’s somebody who is already a client because I have software on their computers that will tell me if anything is happening or after the fact, it’s a little bit harder to find it. But, uh, yeah, definitely can go in there and see exactly what’s going on and find out if it’s, you know, if you actually have something on your computer that’s doing it, or did somebody just get your, your, your username and password and get into your account without you knowing about it? Uh, type of thing.

Lee Kantor: And then, um, it sounds like no business is too small for you. You want the small guy?

Todd Mitchell: Yeah. Basically, I think 75% of my clients are solopreneurs working from home on uh, on their with some of them have an office or a spare bedroom or whatever. But about 75% of my clients work from home with no other employees.

Lee Kantor: Well, Todd, if somebody wants to learn more, where should they go? What’s a website? What’s the best way to connect?

Todd Mitchell: Uh, so my website is cybersecurity for for biz. And that’s with the number four. Uh, com and uh, I’ve got, uh, a contact page on there. They can hit me up with questions, or they can sign up for a free, uh, assessment. We can have an hour to to talk. About what? You know, what they’ve got going on and, uh, what they’re looking for, and I’ll see if I can help them.

Lee Kantor: Well, Todd, thank you so much for sharing your story today. You’re doing such important work, and we appreciate you.

Todd Mitchell: Well, thank you for the opportunity.

Lee Kantor: All right. This is Lee Kantor. We’ll see you all next time on Veterans Business Radio.

 

Tagged With: Cybersecurity4biz

Building Trust in Restoration: How 1-800 Packout Supports Customers in Crisis

September 2, 2025 by angishields

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Franchise Marketing Radio
Building Trust in Restoration: How 1-800 Packout Supports Customers in Crisis
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In this episode of Franchise Marketing Radio, Lee Kantor interviews Keith McBride, a former corporate executive turned franchisee with 1-800 Packouts. Keith shares his journey from business development to owning a restoration franchise in Philadelphia, detailing how his team helps customers recover from fire, flood, or storm damage. He discusses the challenges of starting a local business, the importance of empathy, building referral partnerships, and managing operational growth. Keith’s story highlights the value of community engagement, strong systems, and compassionate service in building a successful restoration business.

1-800-Packouts-logo

Keith-McBride1-800 Packouts is a content focused restoration company and national franchise. The NW Philadelphia location is the first in Pennsylvania and Keith McBride is excited to be supporting his home town where he was raised and has lived for the past 25 years.

This location supports all of Bucks and Montogomery counties along with Philadelphia and the entire metro area.

When disaster strikes in Bucks and Montgomery Counties, trust 1-800 Packouts to make your recovery process smoother and less stressful. We’re proud to be part of this community, offering expert services in packing, cleaning, and storing your cherished belongings after water, fire, or mold damage.

We handle everything with care, making sure your items are returned in top condition. Our team works closely with local insurance companies and contractors, so you can focus on rebuilding your life while we take care of the rest. With our personalized service and commitment to excellence, you can feel confident that your home and possessions are in the best hands.

Call 1-800 Packouts today and let us help restore what matters most to you, right here at home.

Follow 1-800 Packouts on LinkedIn and Facebook.

Transcript-iconThis transcript is machine transcribed by Sonix.

 

TRANSCRIPT

Intro: Coming to you live from the Business RadioX studio. It’s Franchise Marketing Radio.

Lee Kantor: Lee Kantor here. Another episode of Franchise Marketing Radio. And this is gonna be a good one. Today on the show we have Keith McBride, who is a franchisee with 1-800 Packouts. Welcome.

Keith McBride: Thank you.

Lee Kantor: Well, I’m excited to learn what you’re up to. Uh, for folks who aren’t familiar, can you talk a little bit about 1-800 Packouts? How you serving, folks?

Keith McBride: Sure. So 1-800 Packouts. We are in the restoration business. So if you have a fire or a flood in your house or a storm damage, what we do is, you know, you need to have, you know, the water taken out off the rug. You need to get the walls potentially cut and the furniture and the things in the house are typically in the way. So what our franchise does is we go and we take the stuff out of the house, we bring it back to our warehouse, we evaluate it, we clean it, we deodorize it, we store it. And then when construction is completed on the home or business, we bring everything back to the customer. Like, you know, like brand new. If there’s issues with any of the content, then we can work with the insurance company. We can create what they call non salvage lists and help the customer get what they should get based on their policies.

Lee Kantor: So what’s your backstory? How’d you get involved in this line of work?

Keith McBride: So I, I came from the corporate world. I worked for a cable manufacturer. So we were a supplier for cable companies and telcos, set top boxes, cable modems, fiber optics, things like that. I had been in the service organization for years, and the last about ten years. I was a senior director of business development and operations, and what that entailed was, was driving business. And in the last six years that I was there, we were able to drive business from 25 million to almost $200 million. This was a global organization, so we were servicing North America, South America, Europe, Africa, Asia and the Pacific Islands. And we grew that business. Really a lot of it was internal. A little bit was through acquisition, but most of it was through internal. So in that what I, what I learned, I learned how to basically drive and grow a business from that background.

Lee Kantor: So I’m assuming you left corporate and then you were kind of on your own.

Keith McBride: Yeah, I, I left I, I had been helping grow a global organization and helping folks across the globe. I really wanted to start focusing on a community where I grew up in Northeast Philadelphia. I went to school in Philadelphia. In fact, I think only two years of my life, I didn’t live in the Philadelphia region. I now live just outside of Philadelphia in Bucks County. I’d been there for 25 years, raised my family there, and I really wanted to start giving back to the community and helping the community and getting into this franchise allowed me to really help and support my neighbors, my kid’s friends, their neighbors, their parents, and and the other folks in the community that really helped me become who I am and allowed me to raise my kids here.

Lee Kantor: So let’s talk a little bit about the journey to this particular franchise. Were you looking at lots of options? Did you think, oh, I can be. Maybe I’ll just, you know, be a a consultant or I’ll, you know, keep doing what I’m doing in the industry but still be based here. Like, like what were you looking at as options prior to signing on with one 800 Paco?

Keith McBride: I took a little bit of a pause, so when I left that company, I’d been there almost 20 years. I left the company. I needed a break to kind of reevaluate what I wanted to do. So I took a summer off. I looked into, you know, potentially creating a it was a hobby that I have. I like to make beer. I actually started looking into potentially starting a brewery in the area. And I realized that the market really wasn’t wasn’t going to be in a good spot for me to do something like that. So then I started evaluating, well, do I want to get back to the corporate world? Um, do I want to stay in the industry, out of the industry? And I started working with a business coach, really kind of digging into, you know, I knew the cable world really well. But what did I really like about about what I did and what I like to, like growing and driving business. I like the challenge. You know, something was always coming up that was new. And that’s really the driver of what I liked. I looked at about ten franchises when I first started, and I very quickly got it down to three. So I really started looking at those three, you know, looking at the franchise agreements, talking with other franchisees in the area, visiting some folks, looking at, you know, different market conditions. What I would have to do in the local Philadelphia area to get, you know, did I need office space, did I need warehouse space, um, and things like that. And then I really narrowed it down to two. And then, uh, after about 2 or 3 more weeks of, you know, serious due diligence, I narrowed it down to to one 800 pack outs and move forward with them about two years ago.

Lee Kantor: Now, when you made that decision, um, what was kind of the the the thing that that kind of closed the deal for you? What was the the one 800 pack outs? Uh, you know, what kind of was the thing that said, okay, this is the one for me. Like just everything aligned or 80% aligned. Like, you know, these are big decisions. Obviously, your life would have been in a different direction if you chose the other one. Um, so what kind of made the difference?

Speaker4: Uh, yeah. So what I did was I, you know, there were there.

Keith McBride: Were certain check marks I was trying to hit. One was, you know, local. I’d been on, you know, on the global side for so long, uh, taking long flights, you know, sitting in board meetings, kind of growing, uh, large companies and providing support to them. I knew I wanted to support my community, so that was one of the things that was really important. And that’s one thing that I really like, about 100 pack outs is it allows me to help literally my neighbors, uh, when they’re when they’re in a time of need. Um, I also was really impressed with one 800 pack outs, the systems that they had in place, kind of a marriage of of systems and structure and then opportunity. Um, and what I mean by that is they have the tools, they have everything that you need to be successful, uh, from project tracking tools to financial tools and quoting, um, inventory tracking, you know, the things that you need to do your business. Uh, but there’s also a lot of opportunity in that. I could talk to the other owners. I visited a few of the other owners. Um, you know, there wasn’t anything that was hidden there. It was all all wide open. And I still continue to to use that owner infrastructure. Um, you know, a lot of owners have been in it a lot longer than me, so I’m able to kind of pick their brains and and find out some of those details. So I really like the culture, um, and the tool set and, you know, coming from the corporate side of things, you know, I was used to, you know, fairly structured, um, and, you know, they have those tools that that help you drive what you need. But there’s also like just a ton of opportunity out there. And I think the Philadelphia market, um, it’s not oversaturated with pack out companies or content companies. Um, so I thought it was a very good opportunity to be able to drive that, you know, right here in my hometown.

Lee Kantor: Now, you mentioned the importance of local. One of the, um, usually one of the drivers of business in local is you have to kind of go out and, uh, you know, be like a politician and shake some hands, right? You got to meet some people and build kind of that, uh, pipeline for business where they think of you. Um, was that something that you looked forward to doing, or is it do they have systems at one 800 pack outs? That makes that easy?

Keith McBride: I, um, so my prior job, part of what I did in the prior job was business development. So I was accustomed to having the introduction. So I, you know, we had a sales team and they would pull me in and I, you know, I would get introduced to the customer. I would go through the services of the things that we did. A lot of times it was after getting off a plane and staying in a hotel. Um, it’s actually exciting to do it in this local area. Um, I joined a whole ton of networking groups. I’ve, I’ve met a ton of people that way. And sometimes, you know, you find referral sources in the strangest of, of locations, things you would never think or people that you would never think could drive business toward you. Uh, you drive business toward you. Uh, one 800 pack outs provides a a lot of marketing support. Uh, they provide different campaigns. They provide content that I can provide when I go to these networking meetings. You know, I can shake hands. I obviously have the logo, um, and everything, and it’s hard to see, you know, the one 800 pack out logos. So all of that was there and in place for me. All of that marketing materials there in place. The expertise about, you know, in the past we had marketing departments that would do it in the corporate world. Now I had to do all that on my own. So, you know, the marketing team, you know, you do email campaigns, do you do mailing campaigns? Do you just, you know, shake hands and kiss babies? Um, and I think the answer to all that is all, you know, all of the above. And I do like doing a lot of that. I, you know, the networking meetings, the lunches, uh, and growing the local network, um, was definitely supported by 100 scouts. And it’s something that that I drive and I love doing.

Lee Kantor: Now, in your work, um, I’m sure people are contacting you when they’re in crisis because something bad has happened that they need you. Right? Um, are there referral sources, like, are you working with insurance companies? Do you have like, partnerships with, um, you know, kind of the first line people so that they, you know, where they don’t do the part you do, but you don’t do the part they do. So are there kind of referral partners for you in this model.

Keith McBride: And that’s a big part of. Building that trust. Um, so you think about I’ll stick with waters a little bit easier. I’ll stick with water. So buy a pipe bursts in your house. You’re not calling the content guy saying, hey, my couch might get wet. You’re calling the plumber. Plumber goes, stops the water. Plumber looks around and says, wow, there’s a lot of water in this living room. You need to have this taken care of. I have a, you know, water mitigation company. Now, the water mitigation company walks in and looks at it and says, wow, there’s a lot of stuff here. We need to get Keith. We need to get one 800 scouts out there. So yeah, you have to build the relationships with the water mitigation, um, also with the plumbers. And then, you know, it’s funny, the first job, it’s the first time you’re going to be talking to, uh, an insurance adjuster and an insurance agent. So I think it’s really important to have relationships with the insurance companies as well. I want to be known as a trusted source, someone that’s fair. Um, so building the insurance relationship, while they don’t always directly send you business, it’s good to get a reputation. Reputation from the insurance that, you know, I’m a good, reliable source. They can trust my pricing. Um, and that’s something that I have been growing, so. Yeah. Insurance adjusters, insurance agents, um, water mitigation, you know, fire, uh, you know, storm, um, people who support storm rebuilds, you know, all of that. You were driving. And as you grow like I’m less than two months in or two years in. So as I grow, I’m continuing to find new sources. And, yeah, you drive a lot of that, um, myself as the owner. And then, um, I have a business development person. He helps drive a lot of that activity as well.

Lee Kantor: But is that something that when you get the franchise, that one 800 Packhouse has relationships with certain insurance companies, so they kind of open the door for you? Or is this something that in every local market you got to kind of make your own friends?

Keith McBride: It’s a mix. So the Weidner Pack Outs has what they call third party administrators. So they have a lot of insurance companies will work through a third party to kind of mitigate all of the different vendors that they’re going to need to support different disasters that that they may get from a claim standpoint. So, one 800 Packhouse has a relationship with a lot of the third party administrators. They help us navigate. There’s a lot of paperwork. There’s a lot of things that you have to have in place insurance, certifications, things like that. They help us navigate all of that. Um, and then there’s different insurance companies that support different parts of the country. Um, so some of it is local. And then you have like State Farm and Allstate, some others are national so that there’s some relationship there. And then the local folks, that’s something that I would have to drive and I, I, I put together and put on the hat and run around and shake hands.

Lee Kantor: But they give you kind of what you need in order to give whatever that partner is, what they need. So they make it easy for you to to make friends.

Keith McBride: Yeah. And there’s also a lot of training. Like I didn’t have I didn’t work in, in this industry, you know, prior to two years ago, um, I didn’t know the insurance industry. I didn’t didn’t understand the restoration. So there was a lot of training that came involved to to get you up to speed. Like, I have the business side of it. I know how to run a business. I didn’t know a whole lot about restoration, and I didn’t know a whole lot about pack outs and insurance. So, um, they really helped kind of bridge that gap to get me to the point where I could become an expert in those areas and have the intelligent conversation with the water mitigation company and with the insurance, and know all the steps and what you need to do, what you can and what you can’t do in that space.

Lee Kantor: Right? Because you’re you’re your client is so vulnerable. I mean, they’re really looking at you to problem solve here in an area that they have no clue.

Keith McBride: Yeah. Empathy is really important. Uh, when working with the customer, um, they’re typically when I, when I see them the first time, they’re typically stressed out. They had, you know, their, their hot water heater burst or they had a, you know, a pipe up upstairs burst First in their whole entire, you know, first floor and basement or, uh, you know, dripping. Um, so they’re they’re fairly stressed out. Um, and that’s an understatement. So, you know, part of what I have to do is and they’re working with the plumber and they’re working with rebuild and insurance. And like, all these people are all kind of in the house. Um, so I think the important job for me at that point is to let the customer know that, you know, we have them taken care of. Uh, we verify the coverage, make sure everything is good, kind of keep them calm. I always let them know that you know the content. We’re going to make the content portion of this claim as easy as as possible. Um, you know, I work with the insurance. I do everything through that. A lot of times the customer doesn’t even need to see the bill. Um, if they don’t want to see it, I, you know, I deal with it directly. So, yeah, having that empathy for the customer, knowing where they’re coming from, uh, staying in touch with them after, like, you know, we’re taking their stuff and you think the rest of the house, they’re ripping up the rug, they’re ripping out the walls, and then they’re going to rebuild them.

Keith McBride: But their stuff, they wanted to come back the way it was before this, before this event happened. Um, so that’s that’s super, you know, and I’m not just throwing it out and then giving them new things. So, you know, that that’s really important. I have to build trust and rapport with the customer within, you know, 5 minutes or 10 minutes of meeting them, um, or I’m not going to get hired to do that. And, uh, when I did support quite a bit of training around that, how to do that, understanding the fact that, that, you know, everybody’s going to be stressed out, everybody’s home, um, is going to be different. Every little thing that they have is a treasure for them. Um, and it’s really important to understand, uh, that that part of the, um, that part of the process. And then the best thing and one of the things I love about the job is typically when we’re bringing those stuff back, they’re happy their house is back to normal, their stuff is coming back. Uh, they’re usually very, very happy when they get all their stuff back. So it’s it’s a very fulfilling portion of the job.

Lee Kantor: Yeah. Can you talk about maybe that first time that you went in there, got the stuff and then returned it? What was that like?

Keith McBride: Well, scary. I mean, when you when you first jump into something like this, you really don’t feel like you know what you’re doing. Um, because you don’t really know what you’re doing. So you’re driving to the estimate, and, you know, I’m calling, you know, my franchise coach and saying, I don’t know what I’m doing. Help me out here. Um, and they said, all right, you’ve had the training, you know, calm down a little bit. And they were right. You know, I was trained and I was ready. It’s just the first, you know, the first out. Um, but, yeah, meeting the customer. I think that the empathy, um, I was excited because it was very different from what I had done in the past. I was meeting, you know, a customer that had a multi-million dollar company, um, or, you know, they were part of a multi-million dollar company. And we were trying to to provide them services to, to do a new fiber build or something like that, where now we’re working with a customer who’s stressed out. They have, you know, wet basement and we’re trying to get all their stuff for them.

Keith McBride: So, you know, that I think the empathy part of it was fairly easy to bring on, um, because you’re there and you can see it and you can like, you know, depending on the water loss, you can smell it. You can see the issues and and letting them know that that you can you can help them is really good and it’s very fulfilling. Um, and then yeah, bringing it back is like I said, it’s the best part because they’re getting their stuff back. They’re super happy. They’re, you know, they’ve gone through this trial of, you know, a couple of weeks to a couple of months of their house being in turmoil and their stuff not being there. And now they’re getting it all back and they just feel really good. And that yeah, that first one felt like that. And and they all really feel like that. Most of them do feel really good as you’re bringing them back. Um, as we, you know, we do more and more and more of these.

Lee Kantor: Now, is your business primarily residential?

Keith McBride: A big part of it is residential right now. Um, I’m looking to expand into other areas. Property management. Um, where where, um, people own, you know, apartment complexes and things like that. We’re starting to get some work in there. Um, on the commercial side, there’s there’s definitely opportunity in the commercial space. It’s just very different on the commercial side. A lot of times, um, large offices have space to move a lot of that stuff, and we can help and we can support in that. Um, but it’s something that I haven’t started to branch into just yet.

Lee Kantor: Now, when you get the franchise, is it something that you have to have kind of warehouse space to, to put all this stuff and to, uh, you know, fix it up like there’s a, there’s some overhead component to this business.

Keith McBride: Yeah, there’s definitely a lot of overhead. Um, yeah, I had to get I have almost, uh, almost 10,000ft² of warehouse space. The good thing is I have good clear height. Um, so we we store everything in seven foot 7.5ft tall, uh, wooden vaults. And, you know, I want to be able to stack them. So luckily, I have I have room to stack two high. Um, so I got about slightly more than about 18 foot of clearance. I needed 15, so that helps a lot. Um, and then growth is, you know, it’s a challenge once you run out of the space, either you have too much space, you don’t have enough space. So, you know, as you start getting close, you have to start brainstorming on, you know, you have a lease for a certain amount of time. What do you do with the space? Do you partner with some other groups? Um, and that’s part of the problem solving. It’s part of what I, what I love about what I’m doing is just trying to figure out, um, you know, the growth strategy. And I think that’s, you know, it’s a good problem to have. It’s better than the warehouse being completely empty, which it is not.

Lee Kantor: Now, how often does something happen where your services are needed? Like, is this kind of a seasonal thing?

Keith McBride: A little, tiny bit. Um, it’s I had always assumed before starting that it would be, uh, storm related that everything is related to storms. And there’s a little bit of truth to that. Like we, you know, in the Philadelphia region, um, in the spring, early summer, we tend to get really bad thunderstorms and wind. Um, you get some tree damage. So, you know, we get a little bit of a spike not right after the storm. Usually about 5 or 6 days after the storm. Uh, where we’re helping people, where trees may have, you know, fallen, fallen and ruined an attic or something like that. Um, I haven’t seen really a whole lot. You get a little bit of frozen pipes in the winter. Um, but a lot of it is just, you know, in Philly, you’ll have old homes, and, you know, the sewer pipes are old and they may start falling apart.

Lee Kantor: So it’s just like random pipe breaking.

Keith McBride: A lot of it is random, but it’s also like this time of year for whatever. I guess it’s it’s the very end of the summer and kids are going back to school. It tends to be slow, and I haven’t quite figured out why. There’s like a three week period right around the start of school where it’s slow. Um, and then it picks up again in September in like July was a crazy July for us. So, um, yeah, some of it’s weather related. Some of it’s just random. Um.

Lee Kantor: But you don’t get you don’t get the stuff like in the, in California where they know they’re going to have wildfires every year and that’s going to affect and have smoke damage and things like that.

Keith McBride: Yeah. Not in this area. I mean, you get you get Fires. But not like that. Not where it’s, you know, this mass event. Um, I know that, you know, the folks that were out there were very busy at the beginning of the year, um, where they were doing five and six jobs a day, which is insane. Um, but yeah, in this area, you know, you might get a hurricane. The last big hurricane, um, that we had here. I know directly affected us was hurricane Sandy. That was 12 or 13 years ago. Um, so, you know, we don’t get a ton of that, but, yeah, the windstorms we’re starting to get tornados, believe it or not. This is not an area that’s prone for tornadoes, but we do get them every once in a while here. But it’s more around just, you know, the house and things breaking or backups, you know, sewer clogs or things like that. Um, you know, like I said, it’s a mixture of homes that, you know, could be 2 or 300 years old. Some of the homes here, um, a lot of Philadelphia expanded over the last hundred, 150 years. So there’s a there’s a lot of homes with some old, old plumbing, um, and then even some new stuff. We, I tend to see, like old homes that have issues and then brand new homes. You know, the fitting was was bad and it broke after a year or two. So we get we get things like that too. Um, a little bit of weather related.

Lee Kantor: So what’s it been? You said it’s been about two years. Is it what you imagined? Like? How’s it going?

Keith McBride: It’s good. Well, so one of the things I did in the past, and, you know, pat myself on the back, I was pretty good at forecasting. Uh, at the corporate level. Um, I it’s really hard to forecast your first year, which was last year, but this year I forecasted and I’m, I’m doing well. I’m looking to hit I’m either going to hit or slightly exceed what I had forecasted for this year. So that’s really good. Um, my costs are a little bit lower. My cost of goods sold is a little bit lower. So like ultimately the bottom line is probably a little bit better. And it’s projected to do better than I had projected in in November or December when I put my forecast together. So I’m very happy about that. Um, my growth in the last 2 or 3 months has been really, really good. So, you know, really excited about that and driving that and pushing that. Uh, I’ve gotten to the point where I have a team like, you know, when you first start, you don’t have enough work to really have a dedicated team. So I was going out and doing a lot of this work. Now I have a team that does that, which allows me to really focus on on driving the business, putting the relationships in place, um, to be strategic with some of our partners, some of our referral sources. Um, starting to look at, at how do we become more efficient. And then also growth growth, growth, growth is is where we’re at right now.

Lee Kantor: So now are you seeing kind of the fruits of your labor when it comes to the referral sources that now they’re starting to come in with some rhythm.

Keith McBride: Yes. Yeah, it rhythm is probably not. It’s a weird because because it’s um.

Lee Kantor: It’s sporadic. I mean, it’s hard like it happens when it happens.

Keith McBride: Yes, it happens when it happens. I have a calendar behind me that, you know, all the jobs that we have on there are kind of I have them listed on there and you may have like 1 or 2 jobs for next week. But if the calendar is full and you get a call, then you can’t respond to it. So a lot of what we do, it’s almost like being in the fire department where you’re sitting waiting for the fire, and then once the bell rings, everybody runs out and takes care of it. Um, but yeah, what what happens is we had, you know, you start with one referral source and then you may have 2 or 3. Um, in the last 3 or 4 months, we’ve more than doubled the number that we’ve had. And then it’s more opportunities to get that call. And that’s what we’re that’s what we’re driving and we’re expanding those relationships as well. Some of them are franchised locations, some of them aren’t. Um, and you know, our space, if they don’t do content, it’s real easy to have the conversation. Now, they may have another solution for it, but if we can get in and show them that our process can really help them help their customer, and we’re going to make them look better, then that’s typically, you know, if I can get a little bit of money, if I can make you look better and I can help your customer, why not try us? And then they try us and they like what we’re doing. And then word starts getting out. So I think we’re at that point where the word’s getting out. Uh, we’re obviously we’re driving a lot of that activity. Um, and we’re seeing that momentum.

Lee Kantor: Yeah. And you’re doing a good enough job where they’re saying, hey, I trust this guy. Let me. He’s my guy now.

Keith McBride: Yeah, exactly.

Lee Kantor: Now, did you get one territory or how does it work? You, when you were decided to pull the trigger with one 800 packhouse, was there something where you were like, should I get one, two, three? Like, are you doing this as this is my thing? Or is are you trying to build A18 hundred Packout empire?

Keith McBride: Uh, I’d love to have A18 hundred pack of Empire. I’m very methodical. I’m a little bit, um. I’m a little bit. I’m conservative for sure. Um, and how I. And how I build out things. So I want to make sure that we have everything that we need, uh, that it’s the right model, that we’re not going crazy on cost. You know, I could have bought a 50,000 square foot warehouse, but I’d probably be out of money right now. So, you know, you start out small, you make sure that it’s working, you get your processes all refined and then you start to grow. And that’s that’s where I’m at now. I have everything, I have everything set the way it needs to be. We have a really good product. We have a really good process. Um, everybody’s trained the way they need. And then now, as I’m starting to add people, we have a training process on how we do it. Um, we’re starting to add, you know, more referral sources. So we’re starting to get more of that. I bought one territory. Um, and I think this area is really good for for what I’m doing. And I think I probably will expand as, as demand requires is what I’ll definitely do.

Lee Kantor: Right. So you’re you’re just looking for organic growth.

Keith McBride: Yes. Yeah. At this point, organic. Like I haven’t hit everything that I need in my territory. It’s a pretty big territory. It’s two two counties and part of Northeast Philadelphia is my official, um, territory. And, you know, we’ve done a decent job. We’re probably 50%, um, uh, penetration into the territory. So we still have room to continue into the territory. Um, but then once that happens and we’re successfully providing the support and, and the work in those areas, then we’ll start to expand. And it’s probably sometime next year, I would guess is when we’ll start doing that.

Lee Kantor: So it sounds like kind of the metric that matters for you is just keep expanding those referral sources, just get more and more and just serve the heck out of them. And it seems like you’re unstoppable.

Keith McBride: Yep. That’s the goal.

Lee Kantor: And then you feel well taken care of by the one 800 Packhouse folks.

Keith McBride: Yes. Yeah, they’re very supportive. Um, I’ve had a few folks come here. I’ve had, uh, our brand president was here just a couple of months ago. Um, and and it’s funny, he was one of the ones that said, hey, you really need a salesperson. He was looking at, uh, what I had on my calendar. He could see there’s kind of a cyclical where, you know, it was really busy, and then I wasn’t busy, and then I’m busy. And he’s like, the reason that’s happening is because when you’re busy, you’re in the business instead of working on the business. So getting a salesperson and it’s kind of a guy that wears a whole lot of hats. He does sales, he does operations, does a whole lot of things for me, but it allows us to one of us is always pushing and driving and, you know, bringing the in the coffee and the donuts and, and bring, you know, talking to folks about referrals and then, you know, driving those networking meetings, you know, if I can’t make it, he goes, if he can’t make it, I go. Um, and that’s really helping drive kind of the steady, uh, referral sources growing and and the business and and. Yeah, that that helps a lot.

Lee Kantor: So was it hard to identify that right person and get them on board?

Keith McBride: I got lucky, I knew them. I had been working with them through, um, another channel. And, you know, things just happen to work out. And he decided to come over and, you know, I asked him to come over and he decided to come over. And so it’s working out really well. Um, I had prior to that been looking around and it it is difficult to find the right person and the right role. Um, but I got really lucky and, you know, very happy that that he came over and started helping me there.

Lee Kantor: And if somebody wants to learn more and connect with you and, uh, you know, maybe they’re either a referral source or somebody who needs your services. What’s the website? What’s the best way to connect?

Keith McBride: Yeah. One 800 pack out website. Um, if you go to if you click on Pennsylvania in there, I’m the only phone number on there, which is great. So you can click on that and get a hold of me. Um, yeah. It’s probably the easiest way.

Lee Kantor: Good stuff. Well, Keith, congratulations on all the success you’re doing. Important work. We appreciate you.

Keith McBride: Thank you. Lee.

Lee Kantor: All right, this Lee Kantor. We’ll see you all next time on Franchise Marketing Radio.

 

Tagged With: 1-800 Packouts

How Rush Bowls Stands Out: A Commitment to Quality and Health

September 2, 2025 by angishields

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Franchise Marketing Radio
How Rush Bowls Stands Out: A Commitment to Quality and Health
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In this episode of Franchise Marketing Radio, Lee Kantor is joined by Andrew Pudalov, Founder of Rush Bowls. Andrew shares his journey from Wall Street to launching Rush Bowls in Boulder, Colorado, inspired by a desire for healthy, convenient meals. He discusses the brand’s growth, commitment to pure ingredients, and transition into franchising. Andrew explains Rush Bowls’ national expansion strategy, operational philosophy, and the qualities they seek in franchisees.

Andrew-PudalovAfter 15 years of working his way up through the competitive ranks of NYC’s financial sector, Andrew Pudalov made a conscientious decision to leave his most recent position as Global Head of Fixed Income Derivative Trading at National Australia Bank to pursue an interest he felt was a virtue of higher importance.

While he worked his entire adult life for a number of prestigious financial institutions to achieve an expertise in institutional fixed income derivative trading, he simply felt it time to gratify another more altruistic ambition he had always held.

Andrew founded Boulder’s University Hill District’s first all-natural bowl/smoothie bar in the fall of 2004, providing a healthy alternative to the common “Hill” fare. After enormous success, Andrew launched a line of frozen grab-n-go bowls soon to meet the ever-mounting demand. Rush-Bowls-logo

Today, he operates Rush Bowls retail, wholesaling, and franchising with over 100 stores in various stages of development throughout the US. Rush Bowls continues to receive both regional and national acclaim.

Andrew maintains a commitment to spreading the joys of pure, honest nutrition and making Rush Bowls the best possible company it can be.

Transcript-iconThis transcript is machine transcribed by Sonix.

 

TRANSCRIPT

Intro: Coming to you live from the Business RadioX studio. It’s Franchise Marketing Radio.

Lee Kantor: Lee Kantor here. Another episode of Franchise Marketing Radio. And this is going to be a good one. Today we have the CEO, I believe, of Rush Bowls. Andrew, welcome. Are you the CEO?

Andrew Pudalov: Thank you. It’s great to be on your show today. And yeah, I’m the founder.

Lee Kantor: I knew you were the founder. So tell us, for folks who aren’t familiar, tell us a little bit about Rush Bowls.

Andrew Pudalov: So I started a company about 21 years ago. We were doing bowls before anyone really even knew what a bowl was. And we really focused on health and wellness. So our products are no sorbets, no added sugars, no junk. It’s fruit and vegetables customizable to the needs of the consumer. And healthy meals on the go. Very focused on bowls. 80% of our sales are bowls and smoothies. But we’re not distracted by sandwiches, salads, and we’re the best in the business of doing bowls and smoothies and very diverse flavor. We do green tea, we do chai, we do detox, we do high end bowls and smoothies. These are meals to go also.

Lee Kantor: So what’s your backstory? Were you always involved in health and wellness or franchising?

Andrew Pudalov: No, I have a I have a dynamic backstory. I was global head of derivatives fixed income trading in New York City. I was taking massive positions on behalf of the banks and trading that according to how I felt the market was going to move in a particular time or trend. And nine over 11 happens. I was living in New York City with my wife on nine over 11. We had two kids at the time. One was two and the other was just born. And it was my wife’s first day of maternity. Nine over 11. Previously, most people don’t realize they bombed the towers in New York City twice. She was in the tower in 93 the first time they bombed it and luckily escaped and got out. And nine over 11, she was in the 20s. I was in Midtown. She literally saw the plane crash in and it was really catastrophic and life changing for us. I lost one of my good friends jump, and I realized right then, we’re gonna uproot and move to Boulder, and I was going to start a company, which is never easy. And hindsight is 2020, but it was something I really wanted to do, and I was lucky. It was pretty successful, what I did previously. So it afforded me the opportunity to try something very different and in a different place. So thank goodness it all worked out. But uh, but it was quite, quite an interesting time back then.

Lee Kantor: So you you uproot your family from the big city and move to, you know, a different environment, Colorado, in Colorado. And then you’re it becomes rush bowls like a go. Or was there kind of an evolution to get to where Rush Bowls is?

Andrew Pudalov: It really was a go, I would say.

Lee Kantor: So you had this idea before, like you can’t just flip a switch and all of a sudden now you’re in the bowl business like you were you thinking? So, so you didn’t know anything about bowls or mixing or have a recipe or like any inclination?

Andrew Pudalov: Well, the only thing I had a buddy, to be fair, in, uh, in Arizona, he owned a juice bar. So I was kind of talking to him for a bit, and I was like, oh, maybe I’ll license something and I’ll start it here. He didn’t want to do bowls, and I thought the opportunity was bowls. So I kind of did my whole concept based on bowls. So.

Lee Kantor: So where did you come up with bowls like?

Andrew Pudalov: I am a big texture guy and I wanted a meal, so I didn’t want to be a smoothie company back then. I think Jamba Juice had some footing. Actually. Not anymore, obviously, but back then it was one of the core brands, and I actually looked at smoothies and I didn’t really want to do a smoothie business. I wanted to do something that was really meal focused, that had texture, that had were really, truly health and wellness, and that really started with me. So I developed a menu based on a lot of not just acai, everyone just does acai. We were always very diversified power, which was, you know, blueberries, raspberries, raspberry, blueberry, raspberry, oats, um, a milk based coconut, almond, whatever milk you wanted. But we were always um, and whey protein. So we were always really figuring out flavor sets, and I had a very diversified flavor set within the bowl menu and same thing within the smoothie menu. And most of those items are still most of those things are still on the menu actually.

Lee Kantor: So so in your mind you were like, okay, smoothies, this straw, that’s fine. But I want something with a spoon. I want it to, you know, have more substance. And then you just started experimenting with different, uh, fruits and ingredients to come up with the bowls.

Andrew Pudalov: Yeah. And just, you know, I came from an environment that I was extremely mathematical, but I’m a creative guy. I like creativity, so it afforded me some of the creativity. And I have a good palate, obviously. So. And then after that, realistically, it was really customer feedback. So we had a menu and like, hey, do you like this? Don’t you like this? And really being there every day and really learning from the consumer what they were looking for and fairly early on. I knew right away that this was going to be something because people wanted this meal. They wanted a healthy, nutritious meal, um, that was not super heavy, but was filling. Filling. And we started attracting all these incredible Olympic athletes that came in because they could couldn’t go to a lot of these other places. They could only have our bowls and smoothies because we were the real deal. As we continue to be.

Lee Kantor: And you’re in the belly of the beast, where there’s a lot of athletic people in that part of the country.

Andrew Pudalov: Yes. And as people became more and more knowledgeable about bowls, we had more the general population really came in and really accepted it. And to this day, you know, when people figure out there’s a lot of pretenders out there doing, doing bowls with, you know, sorbets or sugars and this and that, we are still very pure product. So we don’t add add a lot of, we don’t put any junk in your bowl or smoothie. We always say, but, um, it’s really a more nutritious. Healthier tasting, you know, to get those sugar highs and lows with our products. And that’s why it’s still so popular.

Lee Kantor: Now, before you went to brick and mortar, did you, like, go test this at, like, farmers markets and those kind of festivals or you just went strong. You just went and say, hey, we’re building this out and this is the brand, and we’re going boldly forward here.

Andrew Pudalov: Yes. You know, you know, like I said, hindsight’s 2020, but we didn’t I, I, I never thought of failure at all. And I always had to and I think my background of being a big trader for the banks, um, I always had a bet on myself anyway, so I never thought about, hey, this won’t work or second guess myself. Um, listen, there’s times you always have to second guess yourself and and but I didn’t really focus on that. I focused on, hey, how do I make this work? And if it’s not working, how do I pivot or create something a little more? Uh, uh, a little slightly different. Uh, and fortuitously, you know, a lot of it’s luck to, um, people like the brand and they still love the brand. And we continue to grow, um, as a healthy, a truly healthy alternative to what’s out there. And bulls got more and more popular, become more mainstream. And now people are really focused on, you know, what’s the differences. And that only helps us because we’re the only really, truly one of the very few, only truly healthy, delicious bowls out there. Most are sugar and junk.

Lee Kantor: So now, um, was it always when you started this? The intention was always to franchise?

Andrew Pudalov: No, actually. So in 2010, I launched a wholesale company. Um, and we were in 40 states with Whole Foods. We were in regions with Costco, HEB with a frozen form of a bull. Um, and Fortunately, our Co-packer six and roughly six years later went out of business overnight and he stored our product and we couldn’t even get into us and 12 other brands, actually, um, couldn’t get any product. So it kind of killed that. At the time, uh, someone was convincing me to get into franchising, which I always put off because franchising is, I think, for a customer or for a person looking to get into a business I think is incredible. But as an owner, franchising is tough because, as they say, no one runs your store quite like you would want to run the store. Now, um, we’ve learned so many different things in franchising and and can get that down that they do run the store the way you want to run the store. But it was, uh, ominous to me initially to get into franchising. And I launched in 2016, um, uh, basically nine years ago, the the start of this franchise model for Russia.

Lee Kantor: So the prior to that, you did you have just one store in Colorado or you had several stores?

Andrew Pudalov: No. One store.

Lee Kantor: So one store.

Andrew Pudalov: In 2016, I opened another store just to verify that the franchise model in Denver. So we two stores and I knew the wholesale company. So I was very confident that we could go from there.

Lee Kantor: And then did you, um, figure it out on your own, or did you hire consultants to help you expand?

Andrew Pudalov: Yeah. No, we you know, by then we brought in a team that had experience with franchising from the franchising side, and we hired a company to help us franchise and sell franchises. Um, at that juncture, which later on we took in-house. But, uh, you know, we put a hefty team in to make sure we were doing it right. You know, franchising from a franchisor perspective, it’s very, you know, there’s a lot a ton of legal work. You got to have your processes down. Um, your organization. One thing I’m really super proud about, Rush bowls is very, very organized. And our depth of portal, which has every part of what to do or whatever else, um, is extremely involved, very detailed. So anyone really the objective can understand and open a store. Um, matter of fact, we had a franchisee from subway and said, I’ve never seen anything like this in my life from any other concepts I’ve been doing. Um, and that’s why he, you know, joined us. So I believe in really giving people real details. And on top of that, with Rush Bowls, a lot of the people in the franchising have run the stores. So one of my managers 11 years ago had sales for us. One of my managers, you know, 6 or 6 years ago had two operations for us. So they are youthful, yet they’re very knowledgeable. And that’s a long list of other people that I have, uh, that that have real practical experience on a store level and can give you answers, but also, you know, have experience, broader experience too. So we have pretty experienced team. We have old people like myself and young people. So it’s a great mix from the corporate side of things.

Lee Kantor: Now, obviously being a franchisor is a different business than operating a Rush Bowl store. Um, do you enjoy it as much as it is rewarding? Because, I mean, it’s a different thing.

Andrew Pudalov: Well, you know, I like doing I like doing a lot of different things. So I still own the original store. 21 years ago. I was there actually this morning talking to the staff and not there that often, but I was there today. Um, I like them both. I like doing a lot of different things. I like, you know, uh, I like the customer interaction. I always like that, uh, I like creating new products. I have a team that I work with on that specifically. And then, you know, it’s it’s just different. I like, you know, I like my hands in a lot of different things. Um, we’re going to launch a CPG, uh, in 2026. Some products too. So I like that too. It’s, you know, I always laugh that, um, other than sharing a name, they’re dynamically different businesses, from a retail store to a franchisor to CPG consumer products, you know, in like a retail grocery or wherever they share the name, but they’re dynamically different businesses with different tasks and different needs. And that’s fun for me. Uh, and I really enjoy that.

Lee Kantor: Now, how do you see franchising as a way to building wealth compared to what you were doing in New York City?

Andrew Pudalov: Well, I think New York City is a very dynamically Different wealth building, um, you know, uh, wealth building in New York. I was a professional gambler for the bank, basically. And I would take, you know, big positions because I felt the market, if I was wrong, I’d be out of a job. I did it for 15 years, and I was lucky. I was right more than I was wrong. And like a professional gambler, if you’re right, 58% of the time you’re stellar. If you’re right 50% of the time, or 52% of the job, you’re out of a job, right? So you know where you fit in. I think franchising is paint by numbers. So I think if you’re if I was to start another business, I would only do a franchise business because building something from scratch is inherently so difficult. So I so believe in the franchise model. Listen, I think there’s great models and I think there’s some that are not as good as others. But on the whole, I think franchising is an incredible business model. And for me, if I was to buy a business, I would be a franchisee.

Lee Kantor: So what is kind of the ideal franchisee look like for Rush Bowls? Do you want somebody that is going to be in the store, or is this something that can be managed by other people, like what is that ideal franchisee look like for you?

Andrew Pudalov: Well, first, first of all, they have to have business acumen and willing to reach the community. If you just want to sit back on a desk, that’s not the job, right? Um, but what is the job is, hey, I want to be part of the community. I want to serve them health and wellness and, and and I want to have a incredible brand that I can be part of a team. Um, what I feel what we look for is a business acumen, be we recommend for the first year that they are in the store, working the store at some capacity. Um, we feel that provide the greatest success. By being there and understanding it, you can manage it significantly better. We don’t mandate it, we strongly encourage it, and we are pretty selective. We turn a lot of people down, um, that may not fit what we’re looking for, but really hands on people. I would say, um, want to reach the community. Like I said earlier, business acumen, but also want to be there, want to be a part of Rush Bowls. And then as you open more stores or as you’re there a year, it’s easier to you can be not there very often, but certainly the first year we strongly encourage people to be there.

Lee Kantor: Now, do you want, um, kind of the empire builder that wants multiple territories or do you want the onesie 2Z3Z person?

Andrew Pudalov: Well, I think the Empire Builder is is generally more preferred, but we have plenty of onesies. Twosies. I think it’s um, I think it depends on the circumstance, the Location. We’re also unusual. I viewed this as a national brand right away. So we’re in 24 states. As most companies like us build up in regionally, very local because they can get suppliers. I knew how to do supply side right away, so I really wanted to be national. So we’re a national brand. So it depends. We want some builders that, hey, maybe in a state that we’re not in and want to build it and and build it extensively, but like we may have ones twos or threes, we have a lot of threes, um, that are, you know, there say in Colorado and most of Colorado is taken. They want to build it here. Um and like great. That’s fantastic. You know so or somewhere else. So it really I think we don’t go in it into it as, hey, there’s a master builder or a onesie. Twosie it’s really a personality how they look at the business, how they’re going to run the business. So we want stores that are run well and we try and do our best to really help facilitate that and pick the right people.

Lee Kantor: Well, it sounds like you’ve invested a lot of time and energy in the supply chain portion of this. And as well as the kind of operationally making it simple. Um, is that kind of set you apart as well?

Andrew Pudalov: Yes. Because, you know, I really understand the dynamics of math behind it and the finance. So it was really focused on it’s a really hard cut formula. You know, cost of goods is X, labor is Y. Rents should be in this range. So you really fundamentally have to have a really set formulaic equation of hey, it should do y. Right. Um, and it I think as long as you target those things, um, you we do our best to help you become successful.

Lee Kantor: Accessible now. Um. What are you seeing? If you look in your crystal ball when it comes to kind of health and wellness and the trends in that space, uh, in the near future, is this something that’s just going to keep going? Like, there’s obviously a push now, uh, you know, against the super ultra processed foods. Um, is this just kind of, uh, it’s just going to be more of that moving forward?

Andrew Pudalov: I think, uh, and I really appreciate what’s going on. A that only speaks to our strength. As I stated a little earlier, we’re really hardcore health and wellness without being preachy. So, um, our products, the flow of the people are coming more and more focused on what’s in their products that only we that only helps us strength wise because we don’t adulterate. We’re not sorbets. A lot of people use these sorbets. A lot of our competitors are sorbets because it’s cheap product. It’s some I know don’t even have fruit in it. It’s a color dye and a flavoring and and gums and sugar. So we actually use real fruit like you have fruit or iqf vegetables. We don’t do sorbets or anything like that. People are aware of that and people are getting smarter and smarter about it. So I think that only helps us. Um, you know, like I said, you have the real guys. I’ve been here 21 years. Probably the one, if not the first to the bowl business, one of the early ones. And we have an adulterated our products, nor will we. So I think that focus of purity of ingredients, people will be more and more attuned to it. And we’re seeing that, hey, I can’t I can’t even eat that product because your product is so much better. Like we grind our own peanut butter in the store. So we take unsalted, granulated peanuts, make our own peanut butter. No oils, no junk. We make our own jams in store for peanut butter and jelly bowl, which has chia seeds as a thickener. So it’s really, you know, delicious. Now, if you want Nutella on top, we have Nutella too. And we’ll say, hey, we’ll put Nutella. It’s not great for you, but if you want it on. Mm. It’s fantastic. Enjoy. Um, but our base, our core product is super, super healthy.

Lee Kantor: Now, what about the, um, maybe kind of the definition of a bowl being expanded to things like a burrito bowl or with meats and things like that? Is that on the roadmap or is that something you’re staying? You’re going to stay in your lane here?

Andrew Pudalov: Um, I’m going to stay away from that. Uh, at this juncture, we’re, you know, we just did a big, um, collaboration with La Colombe, which for a cold brew coffee, uh, with. And they’re owned by Chobani. Um, so we’re doing different collaborations with partners. But, you know, I don’t want to be everything to everyone. I want to be the best, which we are in the bowl business and smoothie business with complementary goods, but I don’t want to be everything to everyone. I never went into a deli for the most part and said the salad is the best salad I ever had. That’s not our business model. So it’s really focused on, you know, smaller. We’re generally smaller square footage. 30 to 60% of our business is takeout or delivery. Uh, and it’s really being, you know, high end yet really functional without, you know, being crazy priced. Um, so anyone can have our bowls and smoothies. Uh, and, uh, that’s how as, as far as you know, I’m the CEO and founder, so we’re not. I own everything, we’re not private equity that I have to get a return in or sell the company in 2 or 3 years. That’s not my objective. Long term success is is my objective, which is rare these days in this day and age. Um, and that’s what makes us so special.

Lee Kantor: So if somebody wants to learn more, have a substantive conversation with you or somebody on your team, what is the best way to connect?

Andrew Pudalov: Sure, you can always go to rush rush. Rush.com and hit on franchising. Or we have JD at rush Bulls.com he heads franchise sales, John David at Rush Bulls.com. Um, and uh, yeah, we we love great partners and we’re growing every day. We have 20 some odd stores open uh, this year into next. So, uh, that have signed leases. So we’re busy Beavers.

Lee Kantor: Good for you. Congratulations on all the success.

Andrew Pudalov: And thank you for for the podcast I appreciate it. Great being on your show.

Lee Kantor: All right. Well, this is Lee Kantor. We’ll see you all next time on Franchise Marketing Radio.

 

Tagged With: Rush Bowls

Fintech South 2025: Gaurav Singal with Cantaloupe

September 2, 2025 by angishields

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Atlanta Business Radio
Fintech South 2025: Gaurav Singal with Cantaloupe
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Gaurav SingalGaurav Singal was named Chief Technology Officer in September 2022. Singal has over 20 years in experience scaling technology companies and driving product innovation.

Prior to joining Cantaloupe, Singal served as the executive Vice President and Chief Information Officer of the Georgia Lottery Corporation, where he led the organization through a successful digital transformation.

His previous experience includes serving as the Chief Product Officer for Last Mile at XPO Logistics, a Vice President of technology at Goldman Sachs, and as a former technology startup founder.

Singal holds an undergraduate degree in Chemical Engineering from the Indian Institute of Technology at Delhi and a Master’s degree in Computer Science from the University of Illinois, Chicago.

Connect with Gaurav on LinkedIn.

Transcript-iconThis transcript is machine transcribed by Sonix.

 

TRANSCRIPT

Intro: Broadcasting live from Fintech South 2025 at the Woodruff Arts Center in Atlanta, Georgia. It’s time for Atlanta Business Radio. Now. Here’s your host.

Lee Kantor: Lee Kantor here, broadcasting live from Fintech South 2025. So excited to be talking to my next guest, Gaurav Singal with Cantaloupe. Welcome.

Gaurav Singal: Thank you so much for having me here.

Lee Kantor: For folks who aren’t familiar. Can you tell us a little bit about Cantaloupe?

Gaurav Singal: For sure. So we are the biggest unattended retail software company. So for folks, especially in North America, if you are going to a location and trying to buy something from a vending machine using your credit card, you’re going to a gas station and buying it in vacuum, going to Dave and Buster trying to play a clogging machine massage chair. You’re paying by credit card, a gas station, any of these locations, wherever there is not an attendant and you’re paying by credit card. It is actually going through our point of sale through our payment systems. And I have over 1.2 million IoT locations in North America that is providing that experience to end consumers to buy a product or a service.

Lee Kantor: So what was kind of the genesis of the idea? How did this business get launched?

Gaurav Singal: So essentially how it launched was I think some, you know, I think somebody’s family or their kids, they said, hey, dad, we want to make some money. Can we put like maybe a vending machine in our school so I can actually manage it while I’m at school and make some money? And that’s how the vending machine business started. And then when the kids did not have the money and they wanted their, you know, maybe a credit card to use or with Covid, we saw a huge leap and leapfrogging into people using credit cards on these vending machine and unattended locations. That’s where we saw a huge uptake in using credit cards at these locations.

Lee Kantor: So was cantaloupe going store to store and and converting all of these locations into customers.

Gaurav Singal: So what we did is, you know, we partnered with OEM partners, which are essentially the vending machine makers like cranes and Dixie, narco and other machine types. So they by default put our credit card into their machines. So that way, you know, they’re retrofitted and it is available for any of their operators to use. But we also did like, you know, social media campaigns. We reached out to people like, you know, our salespeople will contact the phone numbers on the vending machines and kind of do a cross-sell or upsell opportunity for them to be able to buy these credit card readers.

Lee Kantor: But the brand is kind of hidden from the.

Gaurav Singal: Yes. So that’s the beauty of technology, is when you don’t notice it and it happens in the background, or you’re getting an amazing experience and, you know, and the beauty of technology is, is when it doesn’t work, then you really see the impact, right? Everybody, you know, it sucks all the oxygen out of the room. So my real the beauty of my job or the beauty that I’m doing my job really well is when nobody notices that cantaloupe is actually in the ecosystem.

Lee Kantor: But it’s a double edged sword, though, right? Because you want to be known by your customers that, hey, cantaloupe is the solution that we should choose.

Gaurav Singal: Yeah, yeah. So in unattended retail, we are a big brand. So we are the biggest brand in North America that do unattended retail. So anywhere any of the, you know, merchants, they want to do a micropayments. They want to accept any payments below $25, they will naturally come to cantaloupe because we have made a name in making that payment possible at a very good acceptance rate. So cantaloupe is a big brand in the industry now. So while an end consumer may not know, but all the people who are running these businesses, you know, either they know us or they know it from word of mouth from their friends who are already in the business.

Lee Kantor: So what brings you to Fintech South? Why is it important for you and your team to be here?

Gaurav Singal: Yeah, as I said, you know, Atlanta is the transaction valley, not a Silicon Valley, but a transaction valley. So obviously, you know, coming to fintech South, it has given me an opportunity to look at various sponsors, various collaborators, various partnerships. I have met, you know, a lot of people who are also looking for jobs as well. So and access to talent as well. So it’s kind of a mix of all this, which keeps me, you know, excited to come back every year at Fintech South.

Lee Kantor: So, um, looking ahead, what do you see as trends or technology that you should be paying attention to or the consumer should be paying attention to?

Gaurav Singal: Yeah. Awesome. So basically, you know, as you see, right today we are seeing a healthy collision between attended retail and unattended retail. So anywhere if you’re going to a Costco or a Walmart, you see, you know, more and more unattended locations where the shift of checkout process is now more on the end consumer versus a Costco worker or a Walmart worker. So we are seeing a trend that unattended payments and unattended checkouts are going to grow and grow, right? Because of the shortage of labor, rising wages. Right. And the merchants want to give you the better cost of acceptance without increasing that burden for people who are actually just doing checkout. So what we are pivoting on is we are leveraging AI in our smart pending. So we are actually we have solutions today which have AI camera, you know, camera vision and AI vision that is built on smart vending. So you can actually go to those smart vending locations, use your credit card to open that, pick up any bag or bag of chips or a Coke or a beer and just walk out. And automatically, those AI vision camera will detect what you took and will automatically charge you.

Lee Kantor: Now, is there a customer adoption issues with that kind of technology? Because I saw that some large brands tried that and didn’t work as well as maybe they anticipated.

Gaurav Singal: So as with any technology right there is always going to be adoption gap, right? A lot of times I see people overestimate things in the short run and underestimate in the long run. There are some concerns, legit concerns from consumers, but what we are doing is we are actually kind of providing that feedback to the customer that hey, there is. There are cameras that are in use. They’re only used to detect the product. We are not recording them. And that has helped us generate the trust in the customer that hey, by the way, this is really operating in a private way. Secondly, you know, what we are also doing is, you know, given, you know, we are using AI sensors as well as, you know, AI based cameras. We have we can 100% detect that this is the product that you have taken. So that has also increased trust in the transaction that customers know that your technology or our control technology will charge them for the right product at the right time.

Lee Kantor: So now, um, are you seeing kind of other countries leading more in this area, especially like when it comes to vending? Is there opportunities for America to really kind of get more out of vending than other countries maybe have already embraced?

Gaurav Singal: Yeah, no, for sure, I think I don’t know if you have been to Japan, but if you go to Japan, right. I think everything is available in a vending machine, right? With food, whether it’s a consumer product, whether it’s electronic, anything you can think of, it’s actually in a vending machine at different locations. So I still feel I think we are like not a traditional vending machine. But I think the more and more I’ve been thinking about it, I think the world is going to converge into smart vending, where you’re going to see all of these locations pop up, whether it’s in a retail store, airport, gym, school, college, wherever you are at. But, you know, with our technology will be automatically able to detect what you have taken. And there would not be a need for an attendant to be there. They will only be needed to restock, and all of that would be happening through technology and unattended location and self-service commerce.

Lee Kantor: Yeah, I would think there’s a big opportunity because America has the space, but it may not have the employees to do the kind of work. And this kind of solves both of those problems?

Gaurav Singal: Absolutely. I think we are definitely getting these are definitely tailwinds for us. You know, with the as I said, with the rising, uh, you know, wages and, uh, you know, labor shortage, this is you know, as I said, this is a strong trend for unattended to grow and grow.

Lee Kantor: So if somebody wants to learn more about cantaloupe and partner with you, uh, what is the website? What’s the best way to connect?

Gaurav Singal: Yes. So the best way to connect with me is always on LinkedIn. So I’m the chief technology officer at cantaloupe. The fruit cantaloupe, because we couldn’t get the other fruit name, which was apple. Our website is WW cantaloupe.com.

Lee Kantor: Well thank you so much for sharing your story today, doing such important work. And we appreciate you.

Gaurav Singal: Thank you so much for having me here.

 

Tagged With: Cantaloupe, Fintech South 2025

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