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Chris and Lori Cambas with Couplestrong

July 3, 2023 by angishields

Digital Marketing Done Right
Digital Marketing Done Right
Chris and Lori Cambas with Couplestrong
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Do you want to improve your relationship with your partner? In this episode of Digital Marketing Done Right, Chris and Lori Cambas, founders of Couplestrong, share their insights on how to enrich relationships.

Couplestrong provides resources for couples to improve their relationships. Chris and Lori explain that their resources are not in place of therapy, but rather enrichment for couples. They also discuss their marketing strategies and how they have successfully utilized social media platforms to promote their business. They attribute their success to their authenticity and the ease of their interactions, which comes from their 28-year marriage.

Our founders, Chris and Lori Cambas, established CoupleStrong and National Marriage Seminars in 2011 with a shared commitment to help couples worldwide achieve lasting and fulfilling relationships. Through marriage counseling, intensives, retreats, seminars, online workshops, and webinars, they have reached over 40,000 attendees and continue to make a significant impact.

Chris, a Licensed Marriage and Family Therapist and has accumulated over 45,000 hours of face-to-face experience in private practice. His academic background includes studies at the University of Tampa, Liberty University, and Southeastern, coupled with certifications in Gottman Method Couples Therapy and as a Certified Gottman Trainer.

Lori brings a diverse background in marketing, advertising, and hospitality to the table. Trained in Gottman Method Couples Therapy Levels 1-3 and a Seven Principles for Making Marriage Work Workshop Leader, she is the driving force behind our operations, ensuring CoupleStrong remains a beacon of excellence.

Together, Chris and Lori have a shared vision rooted in their personal journey of 26 years of marriage. Their passion extends beyond personal experiences as they continuously pursue education, certifications, and training to provide exceptional guidance to couples.

Follow CoupleStrong on LinkedIn, Facebook, Twitter and Instagram.

This transcript is machine transcribed by Sonix

TRANSCRIPT

Intro: [00:00:07] Welcome to Digital Marketing Done Right, A customer success spotlight from Rainmaker Digital Services and Business RadioX. We cover digital marketing success stories drawn from real Rainmaker platform clients and showcase how they use the Rainmaker platform to build their business. Now here’s your host.

Lee Kantor: [00:00:36] Lee Kantor here with David Brandon, another episode of Digital Marketing Done Right and this is going to be a good one. Who do we have today, David?

David Brandon: [00:00:43] Hey, Lee. So we’ve got Chris and Lori Cambas from Couplestrong. I believe I’m pronouncing that correctly, right? Cambas.

Chris Cambas: [00:00:51] Yeah.

David Brandon: [00:00:52] Yep. So welcome. Welcome to the show.

Lori Cambas: [00:00:56] Thank you for having us.

Lee Kantor: [00:00:57] Now, before we get too far into things, can you tell us a little bit about Couplestrong how you serving folks?

Chris Cambas: [00:01:03] You want to take that one, Lori, or do you want me to go ahead and take it? Sure. So Couple Strong is a company we created that really provides resources for couples. It’s always been a dream of ours to be able to get out in front of couples, keep them from getting into therapy offices. And so that’s what our, you know, our our website does that we host on on on rainmaker couple strong.com we have video library we have assessment library we have a handout library couples challenges. So we provide you know, just an extensive array of resources for couples to better their relationships.

Lee Kantor: [00:01:39] So what was the catalyst of the idea? How did this come about?

Chris Cambas: [00:01:43] Gosh, 17 years ago, me and my wife hosted a clinical training for therapists. I thought it was going to be a one off. She said, Hey, let’s keep it going. Um, and so for 17 years we’ve been hosting clinical trainings for therapists, but out of that grew this idea of, you know, Hey, what if we can just keep them out of the therapy office and get out in front of them? So strong has always been, you know, in our thought process. And we finally put it all together with Rainmaker. And we’ve been at probably the past year, a little bit over a year with Rainmaker, and it’s just been blossoming and growing in a lot of a lot of positive ways. So we’re we’re very pleased, that’s for sure.

Lori Cambas: [00:02:23] Yes.

Lee Kantor: [00:02:24] What are some of the trade offs between therapy and what you’re offering.

Chris Cambas: [00:02:28] What you want to give it to? Take that one, honey?

Lori Cambas: [00:02:31] Well, the resources that we do offer are not in place of therapy, especially for those couples who are in crisis. However, it is enrichment for couples. There are a lot of challenges. There’s webinars they can watch, there’s handouts and assessments they can take. It’s not only for couples to, but a lot of couples therapists use this website as well for resources, and they’ll ask some of their clients to do some of our challenges. Couple strong challenges on there. So that is, you know, different from being in a therapy office. They’re able to do some enrichment from home without a therapist and hopefully not have to come into the office.

Chris Cambas: [00:03:17] That’s the real differentiation, right? This is all about enrichment. It’s not about couples in crisis. However, we do have therapists nationwide that that use our challenges and handouts, those types of things as kind of part of their treatment plan for couples. So it’s kind of, you know, serving a dual purpose.

Lee Kantor: [00:03:34] How are you defining crisis like? I would imagine that different people would see their behavior and activities as a crisis that may be not a therapist wouldn’t see it as a crisis. Can you share a little bit about what differentiates normal friction with crisis?

Chris Cambas: [00:03:50] Yeah, So I see crisis every day, and that’s affairs, right? That certainly is a crisis. It creates PTSD in the offended party. That’s probably 99% of my caseload or someone in the midst of, you know, in the throes of addiction that really throws relationships into crisis And the individual who’s addicted into crisis for sure. Certainly when couples come in, you know, just kind of the general couple, the relationship doesn’t feel good and they’re arguing. But from a clinical perspective is that, you know, a level ten crisis. And the answer would be no. And in those situations, we can calm things down pretty quickly. And actually in those situations, from an educational perspective, with the resources on couples strong, that could be pretty effective.

David Brandon: [00:04:36] Now, now that we were talking about some of these things, we had somebody on recently, Keith Reese, who is in health and wellness space for you guys being in therapy. He mentioned that there were several things that you had to be more cognizant of when you’re on social media, when you’re putting out resources into the web, you know, that sort of thing. Do you have any of those sort of minefields ethically or platform censorship wise or anything like that that you have to navigate in your field?

Chris Cambas: [00:05:08] Well, I think we talk about all the issues that couples go, you know, suffer with on our social media sites, on our website, etcetera. But we’re clear the stuff that we offer, right, that we’re actually offering to couples and I’m not I don’t mean informationally on social media, but the actual resources that we’re offering for couples are for enrichment and knowledge not in place of therapy.

Lori Cambas: [00:05:33] And we’re very careful when we are using examples and things like that that, you know, we’re HIPAA compliant. We don’t have anyone on our website that are actual clients or anything like that.

Chris Cambas: [00:05:48] Right? Right. Makes sense.

Lee Kantor: [00:05:51] Now, when you started, I would imagine I think you mentioned that it was kind of in person in real life. How did you kind of mentally make that transition to go more digital and open up your world to, you know, the world rather than just the folks that are coming to you in person?

Chris Cambas: [00:06:12] Well, you know, all the concepts are the same, right? And the idea is to be able to reach as many people as possible. So you can only see so many in person, whether that’s offering an in-person clinical training or, you know, in-person therapy. When you move digitally, you can you can hit millions of people with the information.

Lori Cambas: [00:06:30] Right and digitally. When you go digital as well, you become more relevant in this day and age, even though we’re older, but we’re still trying to stay relevant.

Chris Cambas: [00:06:43] And more.

Chris Cambas: [00:06:43] Relevant in the space.

Chris Cambas: [00:06:44] Yeah. Yeah.

Lee Kantor: [00:06:46] Now but the difference in going kind of in a global manner in that digital allows you to do, you have to kind of create engagement. You know, it’s, it’s still instead of 1 to 1, it’s one to many. Are you having to kind of rethink maybe some of your activities so that they can be shared with lots of people and they in turn can share it to help you kind of grow like like is the thinking any different or is it. Oh, we used to do assessments and I would just hand out paper and now we do it digitally and they just download a PDF. So it’s really the same.

Chris Cambas: [00:07:23] Well, I think, you know, let me say this. In the day and age that we live in, I think that we go the extra mile to be careful and make sure that using Laurie’s language were relevant to. To everyone, right? I mean, the principles of relationship are exactly the same. Right. And we’re mindful of all different forms of relationship, and we deliver it in a sensitive way. Not helpful.

Lee Kantor: [00:07:57] Well, I’m just trying to understand kind of tactically at the level of, okay, now you have a website and people are going to engage with you on a website rather than they’re going to come to your conference or to to your talk that you’re giving and that and sometimes I guess you can just translate whatever you were doing in your talk to now you’re just going to talk on a live stream or something like that. So maybe that’s how you’re doing it. But I didn’t know if there was anything that you were doing differently digitally, and I’m not talking about kind of the concepts, I’m just talking about how it’s executed and it’s delivered to the person, you know, in another country that, you know, either is watching it live or is kind of downloading something after the fact.

Chris Cambas: [00:08:44] Yeah, we’re not really doing anything different from a from a digital perspective than we would do live in person. Again, whether it’s digital or live in person, we’re just we’re sensitive to our audience and realize that generalization, um, you know, is going to be a landmine in and of itself. So we’re careful to address that, right? Like this is, this is kind of the basic concept here, right? This is what the research shows us on sort of a standard couple, let’s say. Right. Um, say just two people that are part of a relationship. So, you know, we’ll generalize in that sense, but also give clarification that saying, you know, this is the research as it stands now under these precise set of circumstances, under this context. Right. And so whether that’s, you know, on our website, you know, whether we’re live streaming, whether we’re videotaping stuff and uploading those videos onto the website or delivering it in person, it’s the same material.

Lori Cambas: [00:09:47] Right. And I think I’ll jump in just for a second here is that, you know, for the people around the world that aren’t in the same time zone and we’re not live, you can go to the website and watch a webinar or watch over 300 videos we’ve done in, you know, podcast room. Um, and, and so they could get information that way. And, and even past web webinars we have on demand so there’s still can get access 24 over seven.

Chris Cambas: [00:10:21] Yeah.

David Brandon: [00:10:23] Now that brings up an interesting point. You guys talked about generalization and trying not to overgeneralize. I feel like it in your particular niche, it can be maybe challenging to to niche down like your particular audiences. How do you do you differentiate for different audiences and how do you do that? You know, when you’re speaking to such a broad segment of society.

Chris Cambas: [00:10:51] Yeah. Let me let me grab that one, Laurie. I think that the research is very clear on relationships meaning to people. There’s two people. The elements of relationship are the same across the entire spectrum, whether that’s a husband and wife, whether that’s a parent and a child, you know, coworkers, whatever you want to call it, just two people doing relationship. The elements of the relationship are the same. Now, can there be, you know, subtle nuances to, say, a couple living in Israel versus a couple living in Baghdad versus a couple living in Moscow versus a couple living in Chicago? Sure. I mean, there could be some cultural elements that we can certainly be mindful and and, you know. Take note of and bring and bring to the forefront. But at a at a straightforward level, the elements of themself on what creates great relationship are pretty clear across the board from a from a research perspective.

Chris Cambas: [00:11:56] That helpful?

David Brandon: [00:11:57] Yeah, that helps. Thank you.

Chris Cambas: [00:11:59] Yeah.

Lee Kantor: [00:12:00] Now, can you talk a little bit about your marketing? How do you kind of how are you going about marketing the the services and the different educational offerings that you have? How does how do you build kind of that digital clientele?

Chris Cambas: [00:12:18] Yeah. Why don’t you take that one, Laura?

Lori Cambas: [00:12:20] Yeah, we have first. It took a lot of content, content, content and SEO and things like that. So when people are searching, they can find us. We with National Marriage Seminars had a huge database of therapists and we had built relationships prior to starting couples strong. So we are able to use those resources as well as social media has been a big factor in getting our name out and getting followers and trying to get the brand recognition. And so that’s been our biggest push right now.

Chris Cambas: [00:13:07] I think the idea of with national marriage seminars, I mean, you already had 100,000 therapists in our database. And so to to, you know, plugging couples strong into our our e-blast that we would send to them advertising clinical trainings and saying, hey, check out this website became a simple thing to do. And it really pushed a lot of traffic over to the couple strong website. And in turn those therapists started pushing their client base. The couples that they were seeing, you know, over to the website as well. So that was a you know, that was a big help for us that we had already been doing. You know, we’d already been dealing in the therapy world for 17 years and just had a huge list already.

Lee Kantor: [00:13:49] Now, have you discovered kind of a best channel or is that is that something that kind of just evolves over time, that maybe something works for a while then you have to pivot to a new channel? Or do you have kind of go to marketing channels you utilize?

Chris Cambas: [00:14:04] Well, I would say our our emailing is always, you know, extremely helpful. I mean, that’s the biggest revenue generator. However, I think you might agree with this, Laura TikTok has been I mean, really kind of unchained, right? I mean, it’s been incredible, right.

Lori Cambas: [00:14:21] Because of our topics, too. You know, it’s a little bit different on in that area of social media. And when we’re talking about, you know, relationships and affairs and betrayal and, um, you know, narcissism and codependency et cetera. Those are really key words that people really want to listen to and hear about. And, you know, introducing ourselves in a relationship with the person on the other side of the computer, that’s the best way to do it. I mean, we could put pictures up every day with a link to read, um, you know, a blog. But them actually seeing us, um, I think makes a big difference.

Lee Kantor: [00:15:09] So was, was there any experimentation on coming up with the appropriate format that’s going to be effective in TikTok or did you just kind of just start trying stuff and seeing what’s getting traction?

Chris Cambas: [00:15:22] We threw it out there.

Lori Cambas: [00:15:24] We we.

Chris Cambas: [00:15:25] Were winging it.

Chris Cambas: [00:15:26] And now we.

Chris Cambas: [00:15:26] Know.

Chris Cambas: [00:15:27] Now we know it works.

Chris Cambas: [00:15:29] Right?

Lori Cambas: [00:15:30] Right. We just we’re not afraid to try anything. So Chris and I will just, you know, let’s do it. And if it works, it works. Let’s see what sticks. And then when we find, you know, uh, what, you know, was successful, then we just grab on to that and go.

David Brandon: [00:15:51] It’s really interesting because y’all are, I think the first one that we’ve had on here that that’s really used TikTok heavily. Um, do you see a lot of direct traffic come from TikTok or do you see more like indirect results with it?

Chris Cambas: [00:16:08] Correct. Correct.

Lori Cambas: [00:16:11] Chris has gotten a lot, a lot of therapy sessions and marriage intensives from people watching us on TikTok. I would say out of all of our social media platforms, that would be the one that we’ve gotten the most referrals from and we’ve used that, you know, have been on that social media platform the least amount of time and demographic.

David Brandon: [00:16:34] Go ahead.

Chris Cambas: [00:16:35] We’ve got like 70,000 people in less than a year that are following us. And I mean, we got millions and millions of views.

Chris Cambas: [00:16:42] Or over.

Lori Cambas: [00:16:42] 20 million views. Wow. Yeah.

David Brandon: [00:16:46] That’s awesome. And yeah, I mean, I think it’s easy, you know, especially if you’re from the outside looking in to think of TikTok as a younger platform. Does that demographic hold true as you’re looking at it from who you’re getting for sessions, you know, your back end data. You know, what are you seeing?

Chris Cambas: [00:17:04] No.

Lori Cambas: [00:17:05] Actually. Oh, go ahead, Chris. I’m sorry.

Chris Cambas: [00:17:08] Yeah, I was looking at the other day, and it really holds consistent from. The age brackets of and the demographics for therapists actually come into clinical trainings, which is totally different than than couples. Um, you know, it’s 25 to 55, right? Um, and so let’s say 25 to 34, you know, is, you know, ballpark, let’s say 20% and then 35 to, you know, 55 then engulfs just a huge percentage of of the folks that are coming to us. Then 55 above it starts tapering down a little bit. But we we get them. You know, the vast majority of people are 25 to 55.

David Brandon: [00:17:53] Fascinating.

Lee Kantor: [00:17:55] How do you move them off TikTok onto your website and into your email list?

Chris Cambas: [00:18:01] Yeah. Everything from, you know, saying, hey, go check our website out, you know, in different videos that we make to having our link there on the TikTok platform. I mean, guys, we post to TikTok every single day, all kinds of stuff. I mean, we’re heavily engaged with, you know, 70,000 people a day and growing. And, you know, we’re constantly, you know, talking about couple strong and and so that all that engagement on a daily basis pushes people over to the website but.

Chris Cambas: [00:18:31] Advertisement Yeah.

Lori Cambas: [00:18:33] There’s advertisement that we put on there as well on the stories you know that are will just be a picture with a link, you know, to go check it out. And that’s what happens.

Chris Cambas: [00:18:45] Yeah, it’s.

Chris Cambas: [00:18:46] Been TikTok has been a super positive experience for us, that’s for sure. And by far I mean outpaces for us anyway, Facebook and Instagram. It’s not even close.

Lori Cambas: [00:18:58] Yeah. I think our next where we’re headed, though, I think will do really well is on YouTube. We’re going to start our YouTube channel now. Yeah.

Lee Kantor: [00:19:11] So is one of the channels kind of the worst? And if they’re the worst, is it something you discontinue totally or is it you just taper it down to a minimal amount of investment?

Chris Cambas: [00:19:23] I think we’ve just tapered down. I mean, Twitter hasn’t done anything substantial. I mean, we still engage it, but at a very limited, you know, in a very limited scope.

Chris Cambas: [00:19:33] Yeah. Yeah.

Lori Cambas: [00:19:34] Twitter is not a big. A platform.

Lee Kantor: [00:19:37] For us. So when something works, you kind of double down and put more energy and resources onto it and then kind of taper off the things that aren’t working.

Chris Cambas: [00:19:45] Yeah, absolutely.

Lee Kantor: [00:19:47] But you’re still but you’re experimenting throughout your on your top performing channels. You’re still running experiments and trying different things to see if you can kind of juice it a little bit.

Chris Cambas: [00:19:59] Absolutely.

Chris Cambas: [00:20:00] Yes.

Chris Cambas: [00:20:01] Listen, we just from different backdrops that we film on, right? We filmed a lot in a podcast studio. We filmed some from our home. And just because of different backdrops, like the podcast studio that tends to get those videos tend to get more views than if we were sitting comfortably in a really nice living room at our home. Right. So everything from, you know, the backdrop to the topics that we’re talking about, we always experiment with for sure.

Lee Kantor: [00:20:32] Now. What’s your favorite part of marketing?

Chris Cambas: [00:20:36] But that would be a loaded question.

Lori Cambas: [00:20:39] Well, the favorite part is, I guess, the benefit or seeing something succeed. I would say building relationships, I think, is and we’re old school. I think I was a director of sales and marketing and general manager for Marriott for years. And I just learned that just being authentic and building relationships in your marketing and advertising, um, is, is the best way. Word of mouth, you know, recommendations, things like that I think go much further than the amount of money that some people spend on it.

David Brandon: [00:21:24] Now, that brings up something interesting, Lori. You know, with you two being a team, a husband and wife team as well as co-founders, you know, you mentioned, you know, you were a director of sales and marketing. I noticed that’s mentioned on the site as well. You know, what do both of y’all feel like you bring to the table, you know, complementary wise as far as being a team on this? Business.

Chris Cambas: [00:21:51] You want to go first?

Lori Cambas: [00:21:52] Sure, of course. Chris is the master therapist. He’s the relationship expert. I’ve been helping with the trainings and in the past with the therapists. I do all the advertising, marketing, booking, the hotels, all of that. He’s he’s the go to person for the clinical side. And so I think that with those two things, it’s been successful.

Chris Cambas: [00:22:24] I think the I think the. Listen, from a therapist’s perspective, you know, it’s been 20 years of reading a lot of books and seeing a lot of clients and doing a lot of trainings. Anybody can do that. One of the I think one of the reasons why our videos become successful, I mean, we’ve been married 28 years and so we’re relaxed with each other. But Lori can set a question up for me very easily. And so in doing that, it’s much smoother. So it’s more than just the idea of, Hey, Chris, you know how a therapy brain and Lori’s a marketing brain. It’s the history. I mean, we’ve spent, you know, almost 30 years together. And then just the ease of our interactions that I think I think that more than anything else makes people comfortable with our content.

Chris Cambas: [00:23:15] That’s awesome.

Lee Kantor: [00:23:16] Now, you mentioned the importance of referrals and word of mouth. Are there anything you’re doing from a tactical standpoint that you can share to help other people kind of get more word of mouth and referral business? Is there any tactic that you use that you find effective?

Chris Cambas: [00:23:33] I think we’re just.

Chris Cambas: [00:23:34] Content, content, content. And then and then being ourselves, right? I mean, we don’t we don’t try to be something that we’re not. We have constant content that’s going out there, but that content is just who we are. And so we’ve gotten to this point now where we’re, you know, we’re. I think we found our tribe, so to speak, Right. The people who, like, you know, really have bought in and they’re following us and getting a lot more engaged. That’s from my perspective. Lori, I mean, you have anything you want to add to that or take away?

Lori Cambas: [00:24:09] No, that’s that’s about right. I mean, we’re just I think it’s because we really believe in what we’re doing as well. And it’s not about all the likes and the you know, we’re not dancing on TikTok and singing and none of that, and we’re just who we are. And the information that we’re sharing is just really needed. There’s just so many couples in trouble. And and I think to to hear someone on a social media platform, that’s it’s actually, you know, touching their heart or touching, you know, a moment or a time in their relationship that needs work, I think that’s it’s just finding exactly something that someone needs. And I think everyone needs help in relationships.

Lee Kantor: [00:25:04] Now, Do you have any advice for folks that are new to content that haven’t really kind of gone as deep as you have regarding content? How do you decide what to create and what is appropriate and and the voice that you use? Is it. How did you come about where you’re at? It sounds like everything at the heart of what you do is really authentic and is coming from your heart. But for someone who has never shared like that and have become that vulnerable, it might be hard for them to imagine what to talk about and what to put on a video or what to write in a blog. Can you share a little bit about how you come up with the things that you decide to talk about and share?

Chris Cambas: [00:25:51] But Chris. Yeah.

Chris Cambas: [00:25:54] So the idea of what do we. You know what? How do we come up with what we want? To share? Those types of things. It’s really easy. You know, again, I’ve been in therapy rooms for almost 20 years. And so the the topics of what’s hot. What are couples wanting become very easy right. I interact with it every single day on a daily basis.

Chris Cambas: [00:26:20] Um, and.

Chris Cambas: [00:26:21] You probably hear a lot of those topics, you know, in everyday conversation as well, from everything from narcissism to affairs to addictions, etcetera, etcetera. So from, you know, what are we talking about? We talk about all the things that, you know, become really problematic for couples relationships. And then, you know, how did we ultimately get there? Well, you know, again, spent 20 years in in not only doing couples therapy, but also, you know, hosting, you know, close to 10,000 clinical trainings that we’ve had 50,000 therapists go through. So what I’m driving at is we have the pulse of of our we know who our customer is. How’s that? And we know what they’re looking for simply by probably overexposure to our environment. You know, we’re completely we’re completely, you know, entrenched in on a on a daily basis. So we know what we know what the audience is looking for.

Lee Kantor: [00:27:19] So what do you need more of? How can we help you?

Chris Cambas: [00:27:24] Yeah, I think the I.

Chris Cambas: [00:27:25] Think the idea for us is just always more exposure just by being on the podcast, right helps us. The more exposure we get, the more, you know, the greater things are for us. And we’re just I mean, we’re certainly grateful just by, you know, being invited on to the podcast. Rainmaker certainly has been great. You know, great to us. Ed’s been a tremendous help. We meet every Monday and, you know, talk about strategies and things that we could do, whether that’s, you know, eBooks or, you know, webinars or, you know, social media stuff. So you guys do a lot already. And just again, just by being on this podcast is a benefit to us for sure. And we’re grateful for all the things that Rainmaker has done for us.

Lori Cambas: [00:28:07] Absolutely.

David Brandon: [00:28:09] We likewise.

Chris Cambas: [00:28:10] Yeah.

Lee Kantor: [00:28:11] Now, if somebody wants to learn more, where should they go?

Chris Cambas: [00:28:15] Couple strong.com. Couple strong.com. Absolutely and they can always reach out to Lori. Lori. Lori at couple strong.com as well right. Yeah yeah so those are you know couple strong.com is the website and there’s a chat box on there where it goes directly to Lori but you can also reach out to her directly at Lori couple strong.com.

Lee Kantor: [00:28:39] And that’ll give them access to a lot of information all the social channels and lots of kind of ways to engage.

Lori Cambas: [00:28:49] Right absolutely. Most of our social media you know we’re on Facebook, Instagram, Twitter, TikTok of course and Pinterest LinkedIn. So it’s couple strong one or couple strong underscore one on TikTok.

Chris Cambas: [00:29:08] It’s couple strong nation That’s a big channel. The TikTok channel is a big one and that’s couple strong nation.

Chris Cambas: [00:29:14] Yeah.

Lee Kantor: [00:29:16] Well, thank you both for sharing your story today. You’re doing important work and we appreciate you.

Chris Cambas: [00:29:22] Thank you, guys for having us. Appreciate y’all very much.

Lee Kantor: [00:29:25] Any last words, David?

David Brandon: [00:29:27] I think we’re good. It’s been great having you guys on and we look forward to working with you more in the future.

Chris Cambas: [00:29:33] Thanks so much. Thank you.

Lee Kantor: [00:29:36] All right. For David Brandon, this is Lee Kantor. We will see you all next time on digital marketing done right?

 

Tagged With: Couplestrong

BRX Pro Tip: Consistently Delivering Value

July 3, 2023 by angishields

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Stone Payton: [00:00:00] Welcome back to BRX Pro Tips. Stone Payton and Lee Kantor here with you. Lee, it’s so important that we strive to consistently deliver value. But even more so when our product service suite is subscription-driven kind of a recurring revenue model, isn’t it?

Lee Kantor: [00:00:20] Yeah. Absolutely. As more and more businesses move to some sort of a recurring revenue model, it’s critically important to always be pushing the value to the client. You should be constantly looking at ways to making sure the client is getting something that is making their life better in some tangible manner. The service has to be making your client more money, making their life easier, or relieving some pain they’re having. And you’ve got to be doing this every single month, every single week, every single day.

Lee Kantor: [00:00:55] If you can be continuously evolving your service to continue to deliver value, then you have a chance to have a client for life and you can extend the relationship longer and longer. You’ll get a lot more referrals if you could become that go-to service that is just solving this problem and is growing and evolving as the markets change. You will be indispensable. You will have clients for life.

BRX Pro Tip: Build Your Business with Super Fans

June 30, 2023 by angishields

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Stone Payton: [00:00:00] And we are back with BRX Pro Tips. Lee Kantor and Stone Payton here with you. Lee, today’s topic, build your business with super fans.

Lee Kantor: [00:00:10] Right. There’s people in your network right now, clients, employees, vendors, who really, really resonate with your mission. They love being part of your community. They love your brand. And guess what? Those people will be the best fits for your business in the long run. And they typically are the ones that other people like themselves that are probably best fits for your brand as well. These people really get you. They’re rooting for you to succeed. And they want to come along for the ride.

Lee Kantor: [00:00:41] When you find those super fans, do whatever you have to do to keep them. Keep engaging them. These are the folks who want to build your business with and you want to build your business for. So, find them, nurture them, love on them, keep them engaged. Do whatever you have to do to keep them. Keep providing value for them. Invite their friends, their friends are usually a version of them. And then, just keep building out from those people.

Lee Kantor: [00:01:08] Those super fans are the genesis of the growth of your business. The more of them you have, the better chance of your business success, the more you can love on them, and help them solve the problems they are trying to solve, the better your chances for success. So, find the super fans, identify them, serve them, and grow with them.

BRX Pro Tip: Customer Re-Engagement Ideas

June 29, 2023 by angishields

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Stone Payton: [00:00:00] Welcome back to BRX Pro Tips. Lee Kantor and Stone Payton here with you. Lee, let’s take just a minute and sort of brainstorm some ideas for reengaging customers.

Lee Kantor: [00:00:12] Yeah, this is something we’ve talked about over the past tips, how to re-engage former guests or former prospects. A tactic that we’ve used from time to time is to ask them for help. A great way to re-engage or touch base with some of these folks that have been around is just ask them to nominate some interesting guests, or share a photo with them with their mug, or maybe they could share a story about how they leveraged their interview.

Lee Kantor: [00:00:42] There’s lots of easy non-salesy ways to re-engage with people in our network because we’re providing such a great service to them, and then we never really ask them for anything. So, by asking them for a favor, it’s a great way to kind of build on that relationship and maybe create some sales momentum. And I know that’s a tactic that’s old school that comes from something you read a long time ago.

Stone Payton: [00:01:07] Well, I’ve just been so blessed in so many ways throughout my personal and professional life, but I did learn early on, it’s kind of counter-intuitive. But it’s like you say, one of the greatest ways in the world to make and keep a friend is to ask a favor. Ask a favor. The vast majority of people really do want to help you if they can.

Stone Payton: [00:01:29] Now, when it comes to being within the Business RadioX system, we have so many opportunities, resources available to us. You can invite someone to be a guest host. Like you said, you can invite them to nominate someone. You can set up a special addition or even a new little series. There’s virtually no limit to the things you can do with our resources to create opportunities to put other people together and put yourself back in relationship with someone that maybe you haven’t spoken to in a while. So, I think we’re very, very fortunate in that regard.

Lisa Gill with Gill Family Law

June 28, 2023 by angishields

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The Attorneys at Gill Family Law specialize in traditional family law including child support, custody agreements, alimony, and divorces.

Lisa-Gill-Gill-Familyl-LawLisa Gill, founder of Gill Family Law and Graygill Consulting, provides 19 years of law and business savvy coupled with simplified, digestible how-to for a wide range of clients from women going through divorce to small business owners wanting to protect their assets for generations.

Follow Gill Family Law on LinkedIn, Facebook and Instagram.

This transcript is machine transcribed by Sonix

TRANSCRIPT

Intro: [00:00:04] Broadcasting live from the Business RadioX Studios in Atlanta, Georgia. It’s time for High Velocity Radio.

Stone Payton: [00:00:15] Welcome to the High Velocity radio show where we celebrate top performers producing better results in less time. Stone Payton here with you this afternoon. Please join me in welcoming to the broadcast with Gill Family Law. Ms. Lisa Gill. How are you?

Lisa Gill: [00:00:33] I’m great.

Stone Payton: [00:00:35] It is a delight to have you on the show. I’ve really been looking forward to this conversation. I got a thousand questions. We’re not going to get to them all, but I think a great place to start might be if you could articulate for me and our listeners mission purpose, what are you and your team really out there trying to do for folks?

Lisa Gill: [00:00:55] Lisa Well, it’s a combination of things, but the main thing I own two businesses. One is a family law law firm. And the main thing my team in that business is trying to do is really help people navigate family law situations in the most kind of holistic way possible. I mean, give people a higher level of service as attorneys recognize that people who are going through family law crisis are going through probably one of the most devastating things they will ever experience, whether it’s divorce or custody, battle and practice law with compassion. I’ve been a litigant. I was a litigant before I went to law school. It’s one of the decisions, one of the things that happened in my life that pivoted me towards going to law school. And I really understand what it’s like to put your life or your future into the hands of an attorney. And it’s a very scary process to have to fully rely upon another person to help you navigate the legal system.

Stone Payton: [00:01:57] I would think that that would be incredibly rewarding work. What are you enjoying the most about it? What do you find the most rewarding?

Lisa Gill: [00:02:07] It is incredibly rewarding work. I think for me, and I’ll share a little bit of my background, I personally went through a tax audit while owning a small business, and that was one of the first experiences I ever had with the legal system, so to speak, or having a lawyer represent me. I really feel like the most rewarding thing and I grew from that experience tremendously, is seeing people realize go from somebody who’s scared and doesn’t know how they’re possibly going to overcome the situation they’re in. And to somebody who is empowered and they’re probably stronger for the experience. And so really seeing people have life transformation going through a legal situation, I think that’s the most rewarding thing, is really seeing people get through that process, get out, get to the other side and be better for the experience that they’ve had.

Stone Payton: [00:03:07] So on the business law side of your practice. Talk me through, if you would, a little bit about the work. Like how does it start? I would I would think maybe with some sort of initial conversation about the facts of the case, the merits of the case. Just kind of walk us through that, what that what the work looks like, if you would.

Lisa Gill: [00:03:27] Sure. I mean, yeah, you know, you initially you have a consultation with an attorney, whether it’s in a family law situation or any type of litigation. And sometimes you may be anticipating litigation. So you might be anticipating that there’s going to be a legal issue and trying to get advice and somebody helping you navigate what you may or may not need to do based on the fact that you anticipate there’s going to be litigation or you may actively already be involved in the litigation, and that’s why you’re seeking out a lawyer. When we start working with people, I think our number one goal is to help educate them on how they can positively impact their situation, because people often feel helpless when they’re in the legal system. And especially, like I said, you know, you’re basically entrusting your legal team is going to do what you need them to do, but you might not really know how to analyze that. So I mean, I would compare it to like a mechanic. If you don’t know a lot about cars and you’re taking your car to the mechanic, he says a lot of things and he’s going to charge you a price. And you’re saying, okay, I hope that’s going to fix everything. And and I hope he’s not leading me astray. But you’re really entrusting that person and their area of expertise. And so that’s the biggest thing we do from the outset is try to help people understand the process in layman’s terms and also help them understand what things they can be doing to feel like they are productive and helping. And a lot of that has to do with gathering your own proof or helping. Help. Help. Allowing them to help you understand the personalities involved. Right. Understanding who’s the other person, the other litigant, your spouse or.

Speaker4: [00:05:08] Whoever the litigation involves.

[00:05:10] Help us understand that person. Help us understand context and and help them understand how they can take an active role. The other thing I think we try to do is try to make our processes very client centric where everything is not, Hey, we’re open 8 to 5 because I just don’t think that’s realistic in modern day time and we need you to meet with us during those hours, which predominantly most of your clients probably also work, right? Those are all their working hours and that’s how they’re paying you. So you’re we’re trying really hard to make it where we have like document portals that people can log on and put, you know, upload documents at any time, day or night when it’s more convenient for them rather than insisting on in-person meetings all the time. We also, of course, use video conferencing and we and we have remote notaries. I mean, we do a lot of things so that all of the little micro stressors of being involved in litigation too, are lessened on our clients.

Stone Payton: [00:06:09] So the illustration that you used with the mechanic, I have to confess that’s exactly how I feel when I take a car into the mechanic. But I got to believe that that’s like tenfold. It’s in such all of these situations, I would think would be emotionally charged. Conflicting feelings. And you’re in a fog. I mean, you really need to be working with someone who will listen to you and you feel like you can trust because you’ve also got to you got to open up a little bit about your situation for you to be able to serve me to the best. Right, right, right.

Lisa Gill: [00:06:43] You’ve got to feel comfortable. Um, one of my first mentors said we’re like a I’m trying to remember exactly, but I think it was basically like a gyno psychiatrist. And I was thinking, What? And she was like, you know, they’ve got to feel comfortable saying all the things they would say to a gynecologist plus a psychiatrist or whatever. You know, it’s the same. It’s going to have that level of openness for us to navigate. And you’ve got to make people feel comfortable, You know, the minute they step in that I really need to hear everything and get it all transparently, because without it I can’t guide you. And kind of like, I feel like we also try to tell our teenage children, you know, you need to tell me what really happened because nobody’s going to go to bat for you more than I am. And that’s the trust, the relationship I try to establish with clients really early on. And then the other part of it, and it’s the truth, right? I’m not just saying it to make them feel comfortable. You’re not going to say anything I haven’t heard 13 times on Monday and I’ll hear 16 more on Friday. So there’s nothing you’re going to come in with for the most part, in a family lawyer’s office that they haven’t heard, aren’t familiar with and can’t help you navigate.

Stone Payton: [00:07:50] Now, have you found yourself in your practice gravitating more to representing females or just you take them as they come? Or have you found like a specialty or a niche within this already kind of niche business I guess.

Lisa Gill: [00:08:07] I would say it’s probably business owners because not necessarily male or female. I think a lot of business owners, you know, kind of entrepreneurial, especially spirited people, they they have a different outlook. And I think the reason that probably is, is because that’s similar to my outlook. And the experience I was talking about before is what led me into law. Even though I ended up doing family law, I didn’t think that’s what I was going to end up doing initially. And that was a that really was a market pivot because I did a lot of real estate and construction litigation at first, and that dried up during the last recession. So I have a lot of knowledge from owning a business, having gone through an audit. A lot of people who are business owners when they are going and I did end up going through a divorce after the audit. But a lot of people who are going through divorce are concerned about audit or they’re concerned about ever being able to resell a business or leaving their family business intact. If they’re small business owners, they have a lot of different concerns that I feel like I understand and can navigate. And so I think that’s how that’s probably the niche within the niche that I attract, I think. And that also has to do with my community involvement. I’m involved in the chamber, I’m involved in a lot of organizations that support small business owners like myself. So I end up meeting a lot of people who are small business owners, and when they realize my life experience and my background, that kind of lends itself to those predominantly being my clients.

Stone Payton: [00:09:45] Yeah, Well, and it’s certainly what you’re describing about your personal experience, having lived through that. For me, for me individually, it builds immediate trust and credibility and I would even say authority in both of those domains family law and business law. And I have a family and a business, I got to say, at least, and maybe you would alleviate this as soon as we sat down and you walked me through it. But I would have, I think, some concerns about exposing my family or my business family, you know, like airing our dirty laundry or just. Yeah, I would want to safeguard. Can you speak that to that a little bit? Like.

Lisa Gill: [00:10:21] Yeah. So I mean, I’ve been I’ve been in this industry for 20 years and I’m, I’m in a national organization, the American Academy of Matrimonial Lawyers. One of the things I know you’re in Atlanta and so, for instance, Georgia has already adopted an arbitration act so that people who are going through family law litigation can arbitrate those claims. And arbitration offers a totally different type of confidentiality and the ability to prevent, like you said, airing our dirty laundry or having your business be part of a public court record. We also have mediation as an option. But in mediation, both parties have to agree on the outcome and arbitration. Someone acting as a private arbitrator sits and can be the decision maker. They can make a decision where you have issues that you cannot reach a consensus on. So I am a big proponent of arbitration. I do think it allows small business owners especially to have an avenue, because even even a spouse who may not be a principal may not own the business. They don’t want to negatively impact the person’s income earning capacity. They also might not want to negatively impact the family business because it may be a business they see their sons and daughters inheriting later. And so everybody wants to keep that intact. And that’s why I am a big proponent of arbitration.

Stone Payton: [00:11:50] You mentioned community, and I’m not surprised at all that you are involved in the in the community. But I’d like to hear a little bit more about your take on like why it’s so important to you personally and maybe even from a, I don’t know, counseling, mentoring perspective, if and if and why you would recommend add to professional services be to be practitioners out there in the marketplace like yourself, like if and why it’s important to to be, you know, a real, a genuine, visible, tangible part of your local community.

Lisa Gill: [00:12:26] A lot of reasons, I think. Anybody who owns their own business or any kind of solo endeavor or small business, you get blinders, you know, like a horse. You stay in a tunnel vision space because sometimes you feel like, I’m not going to be able to stay abreast of all the decisions I need to make in a day and all the things I’m responsible for if I don’t do that. And the problem with that is you can learn so much from a single conversation with another business owner in comparison to just yourself trying to read articles or figure it out on the fly. And then the other part of that is I feel like we have a different opportunity for connection when we contribute in our own communities. So both I like engaging in things like, you know, like your local chamber because like I said, having these conversations with other small business owners, a lot of times it doesn’t matter what business you’re in, you’re all going through similar things, or at least some things are similar, right? We all have my payroll processing company. I’m not really, you know, I don’t like or I do like or what is yours Like, you know, there’s all these things that are similar no matter what your industry is.

Lisa Gill: [00:13:42] And then the other piece is. As passionate as we might be about our businesses, we have to we have to connect to something else. We can get burnt out. So I think having some kind of thing where you’re giving back, even if it’s just mentoring other small business owners or doing things at your local schools, it. It gives you a different it hits a different place on the reward. You know, part of your brain. I think that just just being successful at business doesn’t hit. And it keeps that that balance. I don’t believe in balance the way I hear people talking about it nowadays. I’ve never experienced that kind of work life balance. I don’t think most small business owners have. I’ve experienced that there are seasons in your life and your your energy pivots to different things and that feels balanced to you. But what I’m talking about, what you’re talking about contributing and being engaged in your local community, it does help balance that. Like I said, I think it just hits a different reward receptor in your brain.

Stone Payton: [00:14:48] Well, it certainly sounds like you’ve had the benefit of one or more mentors throughout your career that have helped you navigate this. Always changing, I’m sure. Terrain, Yeah.

Speaker4: [00:15:01] Yes. Yes, I have.

Stone Payton: [00:15:04] And you’re enjoying serving in that capacity for other people, even outside the scope of your work. It sounds like you’re you’re also enjoying mentoring other people in the community on all kinds of things that come up, it sounds like.

Lisa Gill: [00:15:19] Yes, I do. I find it very rewarding. Um, in fact, I was kind of out of breath when we started this because I was on a panel speaking to the Miss Teen and Miss Tennessee contestants. There’s a pageant here in Memphis qualifier being held. And so I, I love speaking to groups. It’s, you know, it’s not just women. And I love getting other people’s feedback. And I always feel like that’s just kind of the pay it forward. I’ve I’m a pretty plucky person and I have definitely gotten most of my mentors by literally just walking up to people I did not know but that I admired and saying, you know, would you help me? Would you be willing to talk to me? Would you be willing to have lunch with me? And I my experience at least has been the answer to that is usually yes. You know, you have to be willing to ask. But and then once you have had that experience, once somebody has mentored you, you want to give that back. Because you know how much, like I said, a 15 minute conversation can change everything or can give you so much information that it would have taken you 15 years to learn on your own?

Stone Payton: [00:16:34] That is so consistent with my own experience. And I, I find that it still finds a way to come back to you. Like you’re trying to. You’re trying to give back and give out and you’re doing it for the and then lo and behold, and maybe not always in a straight line. Right. But it somehow some way makes its way back to you, right?

Lisa Gill: [00:16:52] Yes, I would agree with that. Yeah, 100%. And I you know, like like almost like a boomerang. Like whatever you put out comes back to you. Whatever you’re projecting is what you’re receiving.

Stone Payton: [00:17:04] Yeah. So how does the whole sales and marketing thing work for a business? A practice like yours? Do you still find yourself kind of out shaking the trees a little bit? Or is it is the business matured to a point where it’s it’s just managing the incoming opportunities and taking the work that that you want?

Lisa Gill: [00:17:26] Well, I mean, like we talked about, there were seasons. I do feel like I am in a season now where I am managing the work that I want and mentors that I have have helped me see that that’s the time I’m in. You know, you feel so fearful when you start any business venture, especially as a sole principal without partners, you have employees relying upon you and their families that you maybe take more work than you need. But you don’t know that at first. I’ve had mentors work with me, especially in the last few years, to say Now it’s time to be more selective, and I have done that. But there is still a component to marketing. It’s different now than it was when I first started at My industry is different, you know, because not even that long ago it was probably 70s 80s. Lawyers weren’t even permitted to do any type of quote unquote marketing.

Speaker4: [00:18:22] Well, that’s what I thought.

Stone Payton: [00:18:23] So that’s changed, I guess. But there was a time. Wow.

Lisa Gill: [00:18:28] And so it is different how we market, but most of it has to do with. You know, your website or speaking engagements. I try to take speaking engagements that include continuing legal education seminars, and I look at that as more of a marketing. And it’s educational for me. It’s always good to fine tune your public speaking skills if you’re a trial lawyer and work on them and keep them because we don’t go to trial. We do in family law more frequently than other areas of practice. But we don’t go to trial like we did when I first started 15 years ago. So it’s always good to do that. And then I also think I look at that as marketing, even though it’s not how you would traditionally think about marketing.

Stone Payton: [00:19:13] You know, early in the conversation you kind of touched on and we kind of chuckled about it. But it’s true, you know, sometimes kind of filling that therapist role, right? Like wearing that therapist hat. Yeah. I would think that you too, though. You’ve got to have some financial chops, like you’ve got to or maybe you you are connected with some people who have specific expertise in that domain. But there’s a real financial aspect to both the family law and this audit and succession and all that. So you’re talking about money, you know, more often than not too, aren’t you?

Speaker4: [00:19:47] Yeah, and.

Lisa Gill: [00:19:49] I think I do. I mean, I, I like most small business owners, I’ve learned a lot of things in hindsight or on the fly. I learned a lot through that audit process. And to be honest, if I’d gone to law school first, I probably would have never started any business, you know? And I think most people, if they had 100% view, you know, of all the risks they were taking, they probably wouldn’t. And then I’ve I work really hard to though, to encourage clients if they don’t already have a true CPA or a true wealth advisor and a banker, a banker that they really know, you know, somebody at your bank, that if you call and you’re like, I want to talk to Deborah, she knows you and you’re going to be able to ask her questions. And I try to get that set up early on because I do think I’m pretty savvy and sophisticated, but I’m not an expert in everything. There’s always going to be something, and we deal with a lot of financial pivoting, especially in divorce cases, especially in cases with small businesses. Now, when you deal with small business owners, a lot of them have that kind of team already in place. But if they don’t or if one spouse is saying, you know, well, I went with my wife’s brother in law when we first got married, but now I’m thinking I mean, my wife’s brother, my brother in law, and now I’m thinking he might not be my CPA after the divorce. And sometimes sometimes he might be, you know? But I’m saying, okay, yeah, well, it’s time to put your team together. Then we need to start getting it together now.

Stone Payton: [00:21:17] Yeah, well, talk to me, if you would, a little bit. Passions outside the scope of your work. My listeners know that I like to. To hunt and fish and travel. Is there anything that you sort of dive into outside the scope of your work?

Lisa Gill: [00:21:30] I love to travel, but I really would tell you that my easiest thing to kind of break away at present is golf.

Speaker4: [00:21:39] Oh, wow.

Stone Payton: [00:21:41] Yeah, I would not find that relaxing at all. That looks like it takes a lot of skill.

Speaker4: [00:21:46] Okay, I.

Lisa Gill: [00:21:46] Think it does. But here’s here’s why. You would probably be shocked to know that a lot of lawyers have problems staying inside their own head. Um, so overthinking.

Speaker4: [00:22:00] Things is hard.

Lisa Gill: [00:22:03] But that’s why it’s relaxing to me because I can’t be running ten background thoughts. I have to be focusing on what I’m doing and I am lucky enough to live in a part of the world where when we go play, it’s far enough from an interstate or any noise, you know that city city noise. So it’s just relaxing to me.

Speaker4: [00:22:25] Well.

Stone Payton: [00:22:26] That’s important, though, isn’t it? Like if I were to share an idea with a budding entrepreneur or someone who’s trying to get something off the ground, I would encourage them, you know, to you got to give yourself a little bit of that white space or whatever. You got to you got to give yourself a chance to recharge. And don’t you think.

Speaker4: [00:22:47] Oh, yeah.

Lisa Gill: [00:22:48] Your best. And there’s plenty, I think, information out there now that you are 100% have to do it. That’s where I feel like all your creativity comes back. We get in a little bit of, you know, when we’re moving really fast pace now we start to feel like we’re superhuman because we’re like, Wow, I’m making decisions at an extremely fast pace and I feel like they’re pretty sound, but you don’t really get into that creative space of solutions. And I feel like you really don’t create space for epiphanies unless you’re getting into that. Like you said, the white space or the, you know, the less distraction where you’re just one track thought.

Stone Payton: [00:23:29] Yeah, I thought I read in my notes. In fact, I know I did because I got one sitting here, right? You’re the incoming incoming chair to the Tennessee Bar Association of Memphis, if I got that right.

Speaker4: [00:23:42] Yeah. So?

Lisa Gill: [00:23:43] Well, I am a director for the Memphis Bar Association on their board, and I am the incoming chair for the Tennessee Bar Association’s family Law section, so that I in that position, specifically with the Tennessee Bar Association, what we do is review and propose legislation impacting families and impacting the area of family law. I really have enjoyed that and I’m really excited about the upcoming chair position because there is a lot there’s a lot of legislation that nobody even, you know, people don’t even aren’t even aware is pending. Sometimes if if the news outlets don’t pick it up, people don’t even know there’s about to be a sweeping legislative change and how it’s going to impact them. And that is definitely something I’m passionate about, is helping people have transparency and a realization about what’s pending and how they could impact the outcome of legislative legislation being passed. For instance, in the case where I was talking about the audit, we owned a restaurant and there was a tax. They referred to it as the sin tax in Tennessee because it was going to tax tobacco, alcohol and any products high in sugar. So it was people who owned vending machines and people in the hospitality industry. And then, of course, people that may be in gas stations, I think they were probably the most heavily impacted. And it did get picked up by news outlets, but it was late in the process and we really didn’t understand exactly how much impact it was going to have. And so that really, you know, like I said, that process made me really aware. You have to if you’re going to be in business, you need to be aware of legislation pending and its potential impact on your the way you do business, your industry. I mean, a piece of legislation can completely eliminate an area of industry.

Stone Payton: [00:25:39] Yeah, what a marvelous way to have genuine impact. I don’t know where you find the time, but bless your heart. God, we are lucky to have you looking out for us. No, there’s. Yeah, because you’re really. You’ve got your finger on the pulse and you’re able to voice concerns and and know what’s going on before it. Before it can hurt us. Yeah, that is fantastic. Well, before we wrap, I would love, if we could, to share just a couple of a pro tips. I call them and let’s take each of those situations, if we could. You know, whether we’re we’re we’ve got that audit notice which knock on wood, I never have or we’re in like that family law situation. Maybe we’re looking at a divorce, you know, maybe some do’s. And you know something? We should do something. We should not do something. We should read. Just and look. Gang number one, pro tip, if you’re in that in that area is pick up the phone and call somebody on Lisa’s team. But yeah, but short of that, like are there some things like, look, whatever you do, don’t do this or, you know, make sure go do these two things and then call me or Yeah.

Lisa Gill: [00:26:46] I think probably one thing I would say is we are so terrified. I mean, I know I was terrified of calling an attorney and terrified of the expense involved. And I would just say hindsight is so much more expensive when it comes to a legal issue. A consultation with an attorney might give you complete peace of mind. And that’s much less expensive than than moving forward too far into something that where, like you said, like, you know, there’s a legal issue, it’s much less expensive to just go ahead and consultation. I’ve had consultations with people plenty of times where I’ve said, I don’t think you have any legal. I mean, there’s I get that somebody threatening you and whatever. I read the letter and it may even be a letter from another attorney, but I’m telling them I don’t they don’t really have a good legal position, a solid legal position, and they may just be threatening you with letters to say if you pay or whatever. And that didn’t cost them anything. That was just a consultation. And but that’s that’s that peace of mind is.

Speaker4: [00:27:47] Well worth the cost of the consultation.

Lisa Gill: [00:27:49] And if they’re going to say yes, I think you have an issue. What they can also tell you is here’s what you don’t need to be doing just in case this does turn into an issue. And here’s what you need to be documenting. That’s the biggest thing in case you have to defend yourself. So that that would be the biggest pro tip is that you don’t have to go hire an attorney, fully retain them. But you if you have an issue, it’s much less expensive to go ahead and obtain a consultation, then not do that. And then the other thing I would say is for a pro tip. You know, pay attention to how you obtain referrals when it comes to legal counsel. Um, either somebody had a good experience with that attorney and you’re aware of that, or you’ve asked an attorney who might not might not practice in that area. But I routinely have people who are asking me for attorneys in different areas. And I take it so seriously when somebody asks for a referral, I do not just throw out anybody’s name. If I’m not sure if somebody’s practicing that area, I’m probably going to call 5 or 6 people or text them until I get somebody that I think is a sound referral. So I think that’s a big thing is pay attention to who you’re going to at the outset and pay attention to your local judicial elections. A lot of times when you’re electing local judges, they have a long term trajectory in their career. They may end up on your appellate court or your the Supreme Court of your state. And sometimes and people know this because they see a lot from the Supreme Court of the United States Now. But sometimes those opinions that they are issuing do serve to create a legal precedent, just like a statute or just like something the legislator is doing. So you really you need to pay attention to those elections as business owners, I think.

Stone Payton: [00:29:43] I am so glad I asked. That’s a marvelous counsel on both fronts. All right. If someone would like to reach out, have a conversation with you or someone on your team or some in some other fashion, sort of tap into your work and learn more, What’s the best way for them to do that? Whatever you feel like is appropriate, whether it’s a website or an email address or a LinkedIn, but I want to make sure they can they can tap into your work and connect with you if they need to.

Lisa Gill: [00:30:14] I really probably do think it’s LinkedIn because I share things there from both my law firm and also my consulting business. Look on our website, you know, as far as the family law, you know, ww dot g i l l a m. Law.com.

Stone Payton: [00:30:33] Lisa, it has been an absolute delight having you on the show. You are clearly doing important work. Please keep it up. Don’t be a stranger. We’d love to, you know, maybe connect with you again sometime and get any updates. I suspect that things change plenty and plenty fast in your world.

Speaker4: [00:30:52] Yes.

Lisa Gill: [00:30:53] For all business owners, I’m sure that’s true for you too.

Speaker4: [00:30:56] And you’re pivoting all the time, but we.

Stone Payton: [00:30:58] Sincerely appreciate you. Thank you so much for joining us.

Lisa Gill: [00:31:02] Thank you for having me.

Stone Payton: [00:31:04] All right. Until next time, This is Stone Payton for our guest today, Lisa Gill with Gill Family Law and everyone here at the Business Radio X family saying we’ll see you in the fast lane.

 

Tagged With: Gill Family Law

Black Women Entrepreneurs in Motion Part 3

June 28, 2023 by angishields

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In part 3 of our Black Women Entrepreneurs in Motion series, Orion Brown and Holley Joy discuss their experiences in the business world and how DEI has impacted their businesses.

Holley Joy talks about Liberty Utilities’ experience in supplier diversity and their efforts to partner with African American women-owned businesses, and Orion shares her insights on how entrepreneurs can identify potential clients and partners and approach mentorship. The guests emphasize the importance of networking and seeking out opportunities to learn and grow as an entrepreneur.

Holley-Joy-headshotMs. Holley Joy is the Supplier Diversity Manager with Liberty Utilities. Holley has over 10 years of experience in Supplier Diversity, including 4 years as the Manager of Supplier Diversity at California American Water.

Over the past 10 years, she has cultivated and sustained relationships with diverse suppliers, CPUC personnel and Supplier Diversity Managers of the Joint Utilities in California. Holley possesses a Bachelor of Science Degree in Business Administration from the University of LaVerne. 

With Holley`s knowledge and passion for Diversity and Inclusion, she looks forward to building successful relationships internally and externally to successfully support and further enhance??Liberty Utilities Supplier Diversity Program. 

Orion-BrownOrion Brown, Founder & CEO of BlackTravelBox®, a premium clean beauty brand targeting women of color. She is a brand strategist with over fifteen years’ experience dynamically leading cross-functional teams across multiple industries. Her areas of deep expertise include consumer insights, brand strategy, product and packaging innovation, operations, and portfolio management.

Before becoming an entrepreneur, she led brand strategy for Oracle, led consumer brand marketing efforts for the Transformers and My Little Pony digital brands at Hasbro, and she spent the bulk of her brand career at Kraft Foods. There she led marketing, management, and operations initiatives across several beloved global brands.

She received her Bachelor of Arts from The University of Chicago and holds an MBA from Duke University.

Orion is a lover of travel and food, spending most of her free time outside of career pursuing the best of both.

About our Co-Host

Pamela-Williamson-WBEC-WestDr. Pamela Williamson, President & CEO of WBEC-West,  is an exemplary, dedicated individual, and has extensive experience as a senior leader for over twenty years.

She has served as the CEO of SABA 7 a consulting firm, overseen quality control at a Psychiatric urgent care facility of a National Behavioral Health Care Organization where she served as Vice President and Deputy Director,and has served as the CEO of WBEC-West, since 2008.

Her extensive experience in developing and implementing innovative alliances with key stakeholders has enabled the organizations to reach new levels of growth and stability. Her ability to lead and empower staff members creates a strong team environment which filters throughout the entire organization.

She takes an active role in facilitating connections between corporations and women business enterprises and sees a promising future for WBENC Certified women-owned businesses.

Dr. Williamson holds a Doctorate in Healthcare Administration, a Master’s degrees in Business Administration, and bachelor degrees in both Psychology and Sociology.

Connect with Dr. Williamson on LinkedIn.

Music Provided by M PATH MUSIC

This transcript is machine transcribed by Sonix

TRANSCRIPT

Intro: [00:00:07] Broadcasting live from the Business RadioX Studios. It’s time for Women in Motion. Brought to you by WBEC West. Join forces, Succeed Together. Now here’s your host.

Lee Kantor: [00:00:27] Lee Kantor here with Dr. Pamela Williamson. So excited to be talking to these women today in this episode of Women in Motion. Pamela, who do we have today?

Dr. Pamela Williamson: [00:00:38] I am excited because we have two guests. One is Orion Brown and she is the founder and CEO of Black Travel Box, a premier clean beauty brand targeting women of color. She is a brand strategist with over 15 years experience dynamically leading cross-functional teams across multiple industries. Her areas of expertise include consumer insights, brand strategy products and packaging, innovation operations and portfolio management. So Orion, thank you for joining us today. And our second guest is Holley Joy. Holley is the supplier diversity manager with Liberty Utilities. Holley has over ten years of experience in supplier diversity, including four years as the manager of supplier diversity at California American Water. Holley, thank you for joining us. And I think I’m going to kick off with the question for you. Can you tell our listeners a little bit more about Liberty Utility and also how do they engage with women of color, specifically black women entrepreneurs?

Holley Joy: [00:01:40] Hi, good afternoon and thank you, everyone, for joining. Thank you, Dr. Pamela, for inviting me to this conversation and to my fellow podcaster. Ryan, congratulations to you on the success of your business. I’ve been with Liberty Utilities for the past year, notwithstanding my previous decade experience in supplier diversity. And so I’ve always been interested in how do we bring forth and recognize and actually work with partner with diverse owned businesses. Liberty Utilities is actually an international company. Our parent company is Algonquin Power and they are based in Canada. But we provide several types of utility services across the nation in various states, everything from water to solar to electric and power in the different states and in Bermuda and Chile.

Holley Joy: [00:02:33] We also provide water utility services there. Liberty’s experience in supplier diversity is probably more prevalent in the state of California and is now expanding to the West region, which in terms of liberty’s territories or services, includes California, Arizona and Texas. So I’ll speak first about California because that’s where we’ve had the most experience. We work with diverse companies. We are under compliance of a general order with the Public Utilities Commission, and we have been successful in meeting all of the targets and goals these past few years for those diverse categories. For African-American women owned businesses, though, full transparency, we struggle in that particular category. And I’m not I’m not thinking that it’s because there’s a lack of African-American owned women that could partner with us for the products and services that we procure. But I think that we just need to do more in focusing specifically on that particular group of individuals. We offer a variety of products and services as we are executing on just daily operational needs and also projects. So I’m pleased to be a part of Quebec West as a corporate member, and I’m looking forward to partnering and creating a forum, a vehicle, a platform or a path with African-American women business owners through Quebec West that we can absolutely find an alignment for opportunities for some of the projects that we’re we’re looking for both in California and in Arizona.

Lee Kantor: [00:04:18] Now I’d like to throw out a topic to the group. How has this increased focus on DEI impacted both of your businesses?

Orion Brown: [00:04:32] Yeah, I’ll hop in here. I think, you know, the we’ve seen a lot of shifting over the last several years. So when we look at, say, things like investment numbers into black women owned businesses, black owned businesses or just women owned businesses more more broadly, you know, we saw some pretty abysmal numbers in the 2018, 2019 time frame at the pivot point that we saw with, you know, social issues and discussions around George Floyd ET. A lot of companies have been doubling down on bringing in more vendors. And then on the investment side, we’ve seen a lot more discussion around how to best support and empower these know, black women owned businesses in particular. I think the challenge is, though, is keeping that momentum. And so as we see a slowdown in the broader ecosystem and there’s a little bit less of a headiness within sort of the investment space, particularly in venture capital. And I think that also trickles down to Angel as well. Angel really follows. We’re seeing that that interest is waning. So the funds are, you know, tending to dwindle the opportunities while there are many, I think that, you know, people kind of forget, especially, you know, for myself as a as a black woman entrepreneur, I will get people going. Oh, well, have you heard of this, this fund or this grant program? And it’s literally thousands, if not tens of thousands of people applying for the same one grant or, you know, five grants maybe.

Orion Brown: [00:06:17] And many times those are between the 5 to $15,000 range. So when we’re talking about check size, when we’re talking about opportunities to tap into the investment network and when we’re really talking about the resources that are needed, there’s still quite a bit of work to be done there. We’ve seen that uptick. It’s kind of cooled off and now it’s, you know, we’re just looking forward to seeing what that starts to transition to going forward. And hopefully we get to a place of equilibrium where there are additional opportunities. Funds aren’t looking at black women owned businesses as impact investments, but as investments, period. And that’s what I’m hoping for in the future.

Holley Joy: [00:07:07] I would agree with that Orion. I think that also there is a messaging that has to be broader from not just my company standpoint, but in the utility space that I operate in that we have to be more focused on specifically those areas where we’re feeling like there has not been the we have not reached our goals and objectives and African-American women. And just as an aside, African-American men are the same. But in this particular conversation, we speak about African-American women. I think that there is absolutely some additional things, some additional very specific focused groups and forums that we need to bring to the table to give visibility to the companies that are seeking to do business with African-American women as well as be ready and more available with projects that are not some some time on the 1 or 2 year horizon, but exactly in the moment.

Holley Joy: [00:08:08] And that’s going to require myself, a supplier, diversity manager, my supply chain team, really coming together to identify what do those projects look like, what are the types of suppliers that we need? And then seeking the partnership that we have with the community based organizations like WBEC West to specifically target the members within their groups for opportunities that are occurring in the moment, that absolutely are providing the good products and services that we need to execute successfully and deliver the water utilities that we need to have in that moment. So we’re working on that. We certainly want to do that and and build that greater in California. In Arizona, I think we have a great opportunity because I’m just embarking on standing up that program. So I am starting to reach out. And just yesterday had a conversation about a supplier forum that I’d like to do probably first quarter of excuse me, first month of the fourth quarter. And I’ll be reaching out to WBEC West and some of the other organizations for targeted audiences for opportunities with Liberty.

Lee Kantor: [00:09:17] Now, go ahead. I’m sorry.

Orion Brown: [00:09:20] I was just going to say I absolutely love that. And just to piggyback off of it, what what better way to invest in a business than to give it to the opportunity to invest its own revenue. And so when we’re actually creating those types of opportunities, making sure the infrastructure is in place for them to be successful, understanding the differences between working with the massive, you know, institutional businesses that you may partner with historically and what that looks like, how that looks very differently for a small or mid cap business and making sure that that there’s infrastructure and process and resourcing accordingly to set that relationship up for success is really key.

Holley Joy: [00:10:03] Absolutely. Orion You it’s like you’re in my head. We are so aligned in that space because you cannot, even as a supplier diversity manager, go out and speak to the opportunities if in fact your infrastructure and your administrative processes and tools are not supporting it. Everything from internal outreach and educating our staff about the possibilities and who is in the diverse marketplace, but also our procurement practices and making sure that we align with what the goals and objectives are that we’re trying to reach and that it speaks to that it’s not a set aside that we’re looking for. It’s not that we’re asking for special dispensation, but we’re asking for making sure that all of the components line up so that there’s a better opportunity for not just inclusion, but success. And that we would be able to tell the story about how we have introduced, built and developed some of the companies that are seeking to do business with us. Once we get the word out, once we put the infrastructure in place and once we present the opportunities, I have no doubt that there are African-American women owned businesses that are ready and able to compete and can come to the table and deliver what it is that we need in our projects. So we’re we’re aligned on all of that. It’s just a matter of putting all of those pieces in place.

Lee Kantor: [00:11:27] Now, what do these entrepreneurs have to do to be ready to do business? And Orion, for your from your perspective, what advice would you give an entrepreneur? So when they do have a conversation with somebody like Holly that they are prepared for it and ready, you know, they’re ready to do business. Not that they just want to do business, but they’re actually ready to do business.

Orion Brown: [00:11:57] Well, I think, you know, every company is going to be different. And the key is to be able to have the right people at the table who can articulate what it’s going to take. So oftentimes in companies, you’ll find if procurement drives the bus, there may be other business leaders that are actually standing in the gap and trying to create programs and trying to bring that diversity into the pipeline. But ultimately, you need to have procurement on the discussion and vice versa. So depending on how the business is actually structured, the first thing you need to do is figure out who the right person is that knows what the process should be and is, you know, ideally, if not the decision maker adjacent to the decision maker, that can give you that really clear point of clarity as to what their requirements are as a business owner. Ultimately, you just have to be ready to spend more than you thought you were going to take twice as long. We don’t want you to actually do that. But when you’re starting to estimate what it’s going to take to make it, especially if you’ve never done, you know, say, large corporate contracts or larger partnerships before, give yourself fudge space. So when they’re when you’re asked, what’s your timeline, yes, you want to meet the RFP timeline, but make sure that you’re giving yourself enough space to make mistakes, figure it out and still deliver with the level of excellence that the client is expecting.

Orion Brown: [00:13:19] So that’s what I would say for any business, doesn’t matter what category you’re in, but ultimately what those specifics are in terms of scale, in terms of your capability statement, all of those things you can partner and, you know, talk to folks at Quebec and and other places to get, you know, a general sense of it. But it really is going to come down to the person who knows and who is within the company that you’re trying to do business with.

Holley Joy: [00:13:46] Absolutely, Orion. If I could just qualify my this next statement by saying I have a healthy respect for any entrepreneur that endeavors to chart their own path that is brave enough to to decide on their own destiny and then also has a product or service that they are passionate about, that they are creative enough about and they are steadfast in delivering on that product or service. I say that because that is certainly one of the things that a business would have to do to be ready. Right. Know your product or service. Know what your who your competitors are. Know what your bandwidth is in terms of time and money. As you begin to seek clientele from whether it’s a small, medium or large corporation. I’d also ask that the entrepreneurs, especially if you’re coming into a space like Liberty or into a company that is just new to you, that you would allow some grace for your learning of their processes and also some patience in what those processes are.

Holley Joy: [00:14:56] Everything is not always a turnkey that you can just walk in and talk to you today and you know, here’s a contract we’re handing to you tomorrow. There are timing issues, whether that’s internal to the departments, whether that is something from a liberty perspective, we have to align with regulatory compliance issues or things of that nature, but also taking some time to learn the client that they’re pursuing. Right. I sometimes hear so many times of businesses and not just African-American women owned businesses, but businesses that say, you know, I can do whatever it is that you need. You know, thinking that that is the actual selling point. That’s really not what I am looking for. And as I speak to some of my colleagues, we’re not looking for you to do everything. We want to see how you align on that one best product or service that you know, without a doubt you’re going to be able to deliver 100% of the time. There’s no guessing about it. There’s no, Oh, let me see how I can do it. I don’t know this for sure. We want to know what is your main product or service? And let’s see if we have alignment for some of the opportunities that we’re offering.

Lee Kantor: [00:16:12] Now, what are some resources that you believe are the go to resources that can help diverse entrepreneurs kind of get their foot in the door?

Holley Joy: [00:16:28] Yeah, I’m assuming that might be for me. I don’t know. But also I’d love to hear what Orion’s experience because that’s the real talk there. But the resources that a new business has approaching Liberty Utilities is first and foremost. Absolutely. Find out is this a product or service that they’re offering that the utility actually aligns with? Right. I always say if if I’m looking for apples, please don’t try and sell me oranges, but just make sure do some research on the company, whether that is local in your area. You can find it on LinkedIn. You might be. In our case, you can find our annual report on the California Public Utility Commission website and it tells you what projects we have we have executed on in the prior year. It tells you where we landed in our spending with diverse suppliers. It speaks about what’s coming up and it also provides a standard industrial code numbers for people to see where are they spending the bulk of the money. I can tell you right now that 80% of all of the dollars spent in a utility are usually in construction and engineering.

Holley Joy: [00:17:36] That’s not to say that the other 20% is not important to us. Those are that 20% is what keeps us moving as a business. We’re looking for maybe it support. We might be looking for consultants. We might be looking for. Well, not might be. We certainly are also looking for promotional products because we’re out and about in the community. So learning about the company and using the couple of resources that I’ve given you are certainly key. Also, the resources that are available through their membership and associations like WebEx or their local chambers who might have a tie in to a larger utility. As I said, in Arizona, I’m just starting to to foster and broker those relationships. In California, However, we are members and sponsors and partners with several community based organizations that do have knowledge about what the utilities are looking for, can make introductions to supplier diversity managers and also internal team members to the point that Orion made before. Who is the actual decision maker or next to the decision maker that can actually talk shop about the products and services that they’re looking for.

Lee Kantor: [00:18:57] Orion, are there any kind of go to resources for you or that you’ve kind of leaned on in your years as an entrepreneur?

Orion Brown: [00:19:04] Yes. And you know, it’s interesting because, you know, my background is in CPG and brand management, so I’m familiar with sort of the spaces and places that physical goods can show up. So one of the places that, you know, was just mentioned is this idea of, you know, essentially corporate gifting. A lot of entrepreneurs don’t know that those programs exist. Alternatively, when we look at things like the military folks will think, well, oh, I don’t sell defense capabilities or tech or army fatigues, but they don’t realize that that the US Army globally is, you know, one of the largest procurement opportunities for things that come in, grocery things that show up in personal care, beauty. We’ve got people deployed all over the planet and there are sourcing, you know, American made American owned brands. And so the first thing that I’m going to say and this is going to sound super rudimentary, but if you don’t know where to start, start with Dr. Google because he knows, you know, this is the place where you can ask the question where you know who purchases the most, you know, whatever product it is. If you make the best churn butter on the planet, go look for who’s purchasing fresh churned butter, because you’d be surprised. It might be the local hospitals that are looking for natural, you know, fresh churned butter. I’m making something up. But this is where, you know, the getting into starting with the industry first and then coming down into specific players makes sense. So you may not know that utilities is a way that you know, a way in a potential client for you. So now that you’ve kind of figured that out, you can begin to look at, okay, so where are the utility companies? Where could I actually service someone? Is it my immediate area? Are they, you know, in broader places? Another thing, you know, everybody’s all on the i fad right now, but Chatgpt is actually a really great tool to help you essentially index what is out there.

Orion Brown: [00:21:02] So you can literally say, I am a, you know, a maker of I am a service provider of please give me 20 different potential clients that I could sell my products to. And you’d be surprised how the wide variety, because it’s essentially indexing the Internet, it gives you a really wide breadth that gives you a great starting place. Secondarily to that, now that’s just the upfront research. Then you want to actually start talking to people within the space. If there’s people who provide the same service you do and maybe you’re a few years ahead of you, if there are people who do the same thing in terms of product or, you know, close to it, if you can find mentorship in that way, you can also find what channels they’re actually selling through and creating partnerships at these corporate levels. And I think beyond that is also just getting into communities so we bank and other communities where you can tap into and shoot a note and say like, Hey, I’m looking for resources. Do you have matchmaking days where I can figure out what my business might fit the need, you know, what kind of companies might be a good partner for us. I’ve seen a number of events that do essentially sort of matchmaking services or just info sessions. These are the opportunities to educate yourself as to what your market could potentially be outside of the obvious areas that you may or may not be thinking of.

Lee Kantor: [00:22:24] Now, you mentioned mentoring. Let’s throw this out there to the group. What is kind of the best strategies for a person that wants to get fined, identify a mentor, and also to be a good mentee? You know, I’m sure all of you can speak to both sides of this, but for the person out there who has never had a mentor, what’s the best way to attract one? And for the person who is a mentor, what are you looking for in a mentee? Holly, want to take the first stab at this?

Holley Joy: [00:23:06] I’m sorry. I was just trying to formulate the question. You said what are. What are you looking for? Could you repeat the question?

Lee Kantor: [00:23:14] Yeah, I’m just trying to help the audience in terms of if they’ve never been a mentor. We spoke earlier about how being mentored or being a mentor is important for a lot of people’s careers. Let’s talk about kind of the nuts and bolts of from the standpoint of finding a mentor. Like, how do you find one That sounds good, but how do I get one? And also from the standpoint of anybody who’s been a mentor, what are you looking for in a mentee in order to really have a productive relationship for both of you?

Holley Joy: [00:23:49] Okay. So in terms of how do you find a mentor, I don’t have any professional resources for that. And perhaps, Ryan, you might have some resources, but for me personally and even professionally, on a personal level, the mentorship that I have provided have not necessarily been specifically defined as mentorship, but mentorship. But it’s been kind of organic. I’ve had different suppliers that come and speak to me on a regular basis or want to speak with me on a regular basis, and we schedule a cadence of meetings and it’s a mixture of getting to know the individual behind the business and then also understanding their business and offering insight that is from a layperson’s perspective or even sometimes in my professional self as a supplier diversity manager. So, you know, again, I don’t have a hold a title as a professional mentor, but the mentorship that I have been involved in have been strictly organic. It’s been very easygoing conversations. And I think in terms of what the mentee would need to present is a willingness to learn and to step outside of their box within reason. Not that it’s, you know, should break their bank.

Holley Joy: [00:25:08] I’m not encouraging spend all of the money that you have trying to go in this new direction. But certainly consider what this layperson, that being myself might be looking for as they talk about their business, as they tell me what the product or service is and that they would be willing to listen. And I think that that has built some very good, just personal and professional relationships that have kind of morphed into a mentorship where they now say, Hey, you know what, I’d like to run something by you. What do you think? I value your opinion in that right there. It’s enough to provide me with some encouragement, to speak freely, to really assess and and really want to help. How do they grow and develop their business. So I’d have to defer to Orion or maybe someone else on the call to say, you know, if there are mentors, professional mentors out there somewhere, I’m not aware of them. And so I apologize. I’m not able to point you to an actual resource.

Dr. Pamela Williamson: [00:26:13] Lee, this is Pamela. I want to take that question and and give people a little bit of feedback on on ways to get a mentor. I think the number one way to get a mentor is just ask. Find someone that you look up to or find someone that’s where you want to be and just ask them if they’ll they’ll mentor you. Um, as far as where to look for mentors, look in your existing network. Uh, there are women owned business entrepreneurs who want to give back. So between looking at in your existing network or joining a new network, those are great ways to find people. There are, you know, we West has a national black pitch competition. And part of that competition is you get assigned a mentor. And so that’s another good way is to look for offerings where they are assigning mentors to you. But I think the number one way is to find someone that you admire in a position you aspire to be in and ask them. Orion I know you went through the National black business pitch.

Orion Brown: [00:27:28] I did. I did. Yes. Um, you know, I have a I what I would say is a little bit of a hot take on mentorship, um, and that I think people are a little bit fatigued on the traditional sense of mentorship, particularly the corporate sense of it, right? So, you know, in corporations over the last couple of decades, I’ve definitely seen numerous angles and ways in of trying to sort of forcibly matchmake people. Sometimes it works, sometimes it doesn’t. It’s hit or miss. And I think particularly within the entrepreneurship realm, it’s also a very similar thing. I think getting the exposure and broadening your network, um, to more people through programs, through sort of more official channels just gives you a better opportunity to find someone that you might click with. But I think the second thing here, that’s a little bit of a hot take coming out of COVID. People are tired. And so when you say, Hey, I would love for you to be my mentor, that’s a whole nother job in their minds. So I think, you know, in terms of what I would recommend in terms of approach is one, don’t necessarily think of it as a, okay, so this is a person I have to talk to every month. Sometimes it’s a matter of saying like and I think this was said earlier, like, Hey, I really respect your opinion. I have this particular business challenge. I’d love to bounce some ideas off of you. That in and of itself as a moment is mentorship.

Orion Brown: [00:28:56] It doesn’t have to be that. Now we have a meeting every three weeks and I sit down and I take you through the latest and you tell me what I should be doing with my business. And so if you provide that, if you if you give it that flexibility, if you think of it as a personal board of directors as opposed to this one on one mentorship where there’s, you know, sort of these rigid structures, then you can start to look at the people that you’ve connected with. And it’s totally fine to say, you know, maybe you’ve gone through the national pitch competition and you say, Hey, you are a great mentor for my 92nd pitch. I would love to be able to stay connected with you. Are you cool with that? And just, you know, put that out there, allow the person to opt in or opt out and then how that what that actually ends up looking like is coming back over time, whatever it is that you wanted to connect with them on, maybe you find that they’re very creative. Maybe you find that they’re they have an amazing network. That’s when you come back around and say, Hey, I know you have an amazing network. You’re such a great connector. You were really generous previously. I’m looking for this. Is there anyone in your network that would make sense and do you have any recommendations on how to approach them with that? And that’s a beautiful, finite conversation that you can have.

Orion Brown: [00:30:13] And the next time you actually need that type of help and that type of support, you can you can have that conversation with them. You may have somebody who’s in a completely different industry and you go, Well, I go to Susan for this, but I go to Janet for that because they have different networks, so they have different skill sets. So I prefer to think of it as a personal board of directors and developing those relationships and not making it so formal and rigid that it feels like it’s a bit of a schlep for a better term, right? Like giving it something that has breathing room. In terms of the question of what do I expect from the people that I mentor, there’s usually three things. One, I want you to come prepared and know what it is that you’re asking for because it’s work to dig out of a person what it is that they need. Now, if their need is, I don’t know what I need, can you help me figure that out? That’s actually a really clear and very complete question. We can work together to do that. But it’s when a person comes and says, okay, so I’m talking to you. And you just kind of get that dead silence. I think a lot of that does come from that obligatory, structured, okay, this person is my mentor, so I have to show up and give them face time. But when you make it very clear and very specific, this is a challenge I’m running into or I have this actually really big win and I want to know how to like make it even bigger.

Orion Brown: [00:31:34] Those are some really clear questions that you can come in with upfront. The other thing is, is do your homework. Just like if it were a manager. Now, I’m not managing you, I’m not managing your business. But before you come to a manager, typically in a corporate setting or even in an entrepreneurial one, you kind of do your homework and say, okay, this is the challenge. This is the problem. I have some initial ideas. I did some research. I’m thinking these three things might be the way that I want to go, but I don’t know which two to choose from. That’s going to make the conversation more productive. And then for me, it’s just going to make it easier for me to give you my time freely because I know she popped 45 minutes on my calendar. I already know that she’s going to have clear topic. We’re going to you know, I’m going to be able to pour in and give her what she needs and she’s going to be able to come out and go do something with that. And that’s the third thing. Taking the advice you get. Now, mind you, not everybody’s advice is going to be right for your business. It’s not going to be granular and nuanced. Ultimately, you have to make those choices. But. I would say some of the harder mentorship situations that I’ve been in is when people have come back time and time again with the same issue, not taking the advice they’ve been given.

Orion Brown: [00:32:51] So this is where you need to be able to come in and say, I heard what you said, this is why I’m not doing that. Help me think through that, because if you’re still having the same problem and you’re asking everybody to help you, but you’re not willing to make those any of those steps, that’s just going to shut down, you know, that that flow of insight and support because people won’t feel like their voices are being heard or valued and that’s not the way to go. So those are the things that I really look for in a mentee. And, you know, classically people say, oh, well, you know, what are you giving back to the mentor? I personally give of myself as a gift. It is not meant to be. I don’t think it necessarily has to be, you know, sort of bilateral exchange. If I get something out of it, I should be getting out of it. The fact that I get to pass forward something somebody else poured into me. So that’s how I kind of think about that. And I would be a little bit cautious of folks who are like, Well, you got to make it worth my time for me to be your mentor. That that makes me that gives me a little bit of trepidation there. But that’s how I think about it. Hot take.

Lee Kantor: [00:33:54] Hot take. Now, do you have any advice for the new entrepreneur, especially somebody that might have been coming from a corporate environment and it’s the first time they’re in kind of this Eat what you kill world of entrepreneurship.

Orion Brown: [00:34:10] Now there is eat what you kill in corporate too. But I get what you’re saying there. I think the biggest thing is you’re going to come in with an amazing foundation of what a scaled business looks like. So all bets are off because that’s not what it looks like when you’re creating it from seed. When you’re creating it from the dirt and figuring out and getting that root system in place. So be willing to learn from people, break paradigms. Um, you know. Overstep some of the things that have been, well, this is how we did it here, and be willing to reinvent and be really innovative. Your product or service doesn’t have to be the innovative thing. Sometimes it’s how you get it made and how you get it done that the innovation really comes in. And so being willing to have that flexibility and if you don’t think that way, find someone who does and do that mentorship process of saying like, Hey, I’ve got this idea, I know how to do this for $500 million, how do I get this done on $5, $5, you know, and let them bounce things off of you. And then that’s when you bring in sort of your okay, so the watch outs, I know some of the pitfalls I’ve seen are in these areas. So let me go ahead and de-risk those and think about the contingencies and the opportunities around them. But the key here is to really be flexible because the way you did things in that structured corporate environment with the scale, with the resources, with the ingrained infrastructure culture is not what you’re going to have when you’re just starting out to create it for yourself.

Lee Kantor: [00:35:51] Now, Holly, do you have a take on this?

Holley Joy: [00:35:55] I don’t only because the as a new business I, I don’t have any experience in that. And so I agree with everything that Orion has said, but nothing to add.

Lee Kantor: [00:36:08] But you haven’t seen people come to you as entrepreneurs that might have a great resume from a corporate background, but they just aren’t ready yet. To be an entrepreneur to serve you or the firms you’re working with.

Holley Joy: [00:36:23] Well, yes, I’ve seen I’ve seen that where but it’s not necessarily that they’re not ready. It’s it’s in a lot of cases that we as an entity are not ready to accept their newness into their entrepreneurship, if that makes sense. So, for instance, there are certain areas within our business that there are required to they would like to have 3 to 5 years experience, notwithstanding that someone might have 20 years experience having worked for someone else, but as a business entity solely operating on their own. Sometimes it doesn’t meet the internal criteria then that’s not across all industries, but certainly that I’ve seen that happen where it has nothing to do with the business not being ready. It’s the internal infrastructure that is not able to accommodate for that particular industry or what we’re sourcing for in the moment. To that, I would say again, it’s flexible. Every situation is different, but also that the business owner would would would have to be understanding and know that that is the criteria for some of the utilities or at least some of the larger corporations.

Dr. Pamela Williamson: [00:37:39] And that’s a really great point. Just understanding that the access that you may have had in a corporate environment, you will not necessarily have by definition of being a new player. And even with that, I would urge people to take creativity into account, right? So if you find a partner that you think could be a really good positive partner and they are interested in you, but you just don’t meet sort of the letter of what they have in their, you know, their criteria. This is where you start getting creative.

Dr. Pamela Williamson: [00:38:10] Maybe you partner with a business that’s been an older business that does a broader thing and you use that as a way in. So you, you know, the the business offers, you know, 360 degree services and you offer a certain niche service under that. Can you do a subcontract partnership where you work with this larger business that’s been around a little bit longer and they subcontract out some of that work to you that gives you more of a resume for the business, right? So you’ll you’ll have more access to, I would say, heavy hitting partners without having the direct risk on either side of the fence. And you can start to show like that collective experience of having done these things. This is the same chicken or egg that, you know, oftentimes young people will talk about. They want me to have experience, but I need to get experience in order to have the experience to get the experience. And so finding ways that are creative to get those pieces in place is going to be key. And of course, you can’t get creative with a partner that just isn’t interested in you. So that’s, you know, that’s sort of the dating advice right there, just not that into you go find a partner that is interested in being creative and figuring out ways to to work within the systems that are in place or to stretch those systems in such a way that you can get your foot in the door, perform with excellence, and then begin to prove yourself so that you can stay in the game.

Lee Kantor: [00:39:37] Yeah, I think that’s a great point. And I think that’s where associations like Quebec West and other business associations really give a young person an opportunity to take, to volunteer, take leadership roles and demonstrate and learn right in front of other people that they might be interested in doing business with down the road where it isn’t. They might not have the skills today, but if they step up, volunteer, take a leadership role, they’re demonstrating the will and desire to be that person. Now is there for anybody. Is there any piece of advice that you would give that person may be coming out of school today to kind of build their career, whether it’s being an entrepreneur or just build a successful career? Is there anything that you would recommend they do today as it is kind of getting close to graduation time for a lot of folks?

Holley Joy: [00:40:42] You know, Lee, if I might. And this is this is a very real situation. For me right now, being that I’m about to my son is about to graduate from high school and he is interested in businesses and business administration with a concentration on entrepreneurship. And I think that his thought is it’s just going to go 0 to 60, that he’s going to come out of school and he’s going to be this entrepreneur and he’s going to be successful. And so I’ve had conversations with him about how to prepare for that, that between now and and his successful entrepreneurship, there’s going to be a whole bunch of life happening. And there were things that I’ve been telling him that he needs to concentrate on. He needs to get out and work within whatever industry so that he can begin to understand the natural relationships that occur between a business and a client or a customer. He needs to be able to know how to network and present himself as an entrepreneur. But before being an entrepreneur, just how to network socially, I think that there is some in some ways a disadvantage to technology in this space, because I think that a lot of our younger people are forgetting about the very personable aspect of business and that everything can be done online.

Holley Joy: [00:42:06] And as Orion mentioned earlier, everybody is over the top about AI, and I’m not saying that it’s not those are not good tools or that technology is a bad thing. I’m simply saying that businesses and entrepreneurs need to continue to understand how to present themselves personally and socially to market themselves their business in order to get to where they’d like to be. So I would say to any new entrepreneur, you know, study that technology is a great thing, making sure that you have all of the tools that businesses or your competitors are offering, you know, having your websites up, having your marketing structure, having your financial plans and your business, you know, outlook and your business plans ready and solid. And to keep revisiting that all with a mind towards you still have to get out there and personally network so that people can get to know you as they get to know your business. All of the traits that you have, the great characteristics that you have for integrity, personability stick to itiveness, tenacity. Those are the same traits that anyone that’s seeking to do business with you would like for you to display.

Lee Kantor: [00:43:25] All right. Before we wrap up, Orion, could you share kind of your ideal customer and the best way for them to get Ahold of you?

Orion Brown: [00:43:34] Sure. So black travel Box is, as you said, a personal care products company focused specifically on travelers of color. We’re inclusive, so we formulate for a wide variety of hair textures and skin tones. I am a big proponent of saying that the beauty aisle is broken and we all should be trying different products and seeing what works best for us. So I invite you to check out the brand. We’re at Black Travel Box.com. We’re also at literally Ampersand or not Ampersand, the at symbol at Black Travel Box on all social platforms. And you can also find us until the end of May on the iPhone women platform. We are running currently running a crowdfunding campaign to get us ready to move into the hospitality space and work with hotels.

Lee Kantor: [00:44:28] And Holly, what could we be doing for you? What do you need more of?

Holley Joy: [00:44:33] Um, I think that we need more of just African-American women owned businesses. If you are providing products or services in the areas of construction, engineering, any discipline, even promotional products, janitorial services, anything that makes a business run, I’d certainly ask you to look at Liberty Utilities just to get to know the company, and that would be at Liberty utilities.com. And if you would like to get in contact with me specifically, you can reach me at Holly. Holly Joy at Liberty utilities and that’s utilities.com.

Lee Kantor: [00:45:21] Well Pamela. What a show. You learn anything today? I learned a lot today. And I just want to thank both our guests for participating. And I want to give out a quick shout out to Orion’s product. I can honestly say I do not travel anywhere that requires me to pack a suitcase without putting my black box in it. I love the products. I specifically love the shampoo bar. So thank you so much for creating this product for African American women. It’s fantastic. And Holly, thank you for sharing your knowledge and your expertise. It was a great show. I think our listeners walked away with lots of great information. And so we appreciate you spending your time with us today. All right. Well, that’s Thank you. Well, that’s a wrap for Women in Motion this week. This is Lee Kantor for Dr. Pamela Williamson. We’ll see you all next time.

Tagged With: Black Travel Box, Black Women Entrepreneurs, Liberty Utilities

BRX Pro Tip: 3 Reasons People Quit Podcasting

June 28, 2023 by angishields

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BRX Pro Tip: 3 Reasons People Quit Podcasting

Stone Payton: [00:00:00] And we are back with Business RadioX Pro Tips. Lee Kantor and Stone Payton here with you. Lee, you know, I’ve been researching a lot about this phenomenon that they call pod fade. People who start a podcast and then quit. Why do you suppose they do?

Lee Kantor: [00:00:20] Yeah. Podcasting is so popular and so many people have had a podcast. It’s just the stats are just staggering in terms of how many people quit. And people quit for a variety of reasons, obviously. But I think the top three reasons people quit podcasting are, number one, it just takes up too much time. To do podcasting right, it takes up a lot of time. You can’t just really just show up and do a podcast, press record, and have something of quality that anybody is going to care about.

Lee Kantor: [00:00:51] And people don’t understand how much time is involved when it comes to putting together a good podcast. And if you don’t have great systems and processes in place, it’s even harder because you’re just doing this for the first time and you’re making a lot of mistakes. You’re on this learning curve and it’s just not fun. And the fun part of podcasting is the interviewing part, and that is just a really small part of this without really great processes.

Lee Kantor: [00:01:17] So, I think the amount of time it takes up is surprising and that they’re not ready for that, so that’s a reason they quit.

Lee Kantor: [00:01:25] Another reason they quit is they’re not making any money. And people think that if they do a podcast, that people are going to love it, and they’re going to get rich doing it, and they won’t have to do it very long in order for them to get a big check. And that’s just not the case. Most people do podcasting, I think, to be famous and expect that if they do it, they’re going to become the next Joe Rogan or Tim Ferriss, and they’re going to get sponsors that are going to just want to do business with them and throw money at them.

Lee Kantor: [00:01:52] And that’s just not realistically how most people make money in podcasting. And it’s just not the best way to monetize for business people. So, not making money is definitely a reason why people quit podcasting.

Lee Kantor: [00:02:05] And then, ultimately, when they’re not making money and it’s taking up too much of the time, what’s happening is, number three, they’re getting burned out. They’re spending all this time. They’re investing all this effort. They’re not getting any results that are measurable that are saying why should I keep doing this. The fun of doing it is the only thing that’s keeping them going.

Lee Kantor: [00:02:25] And, you know, most people have other ways to have fun than doing podcasting. So then, ultimately, they just do a few episodes, then they realize this is just another job they have to do. That they have to constantly feed the beast. And they don’t have a team or they don’t have systems at their disposal and then they get frustrated and overwhelmed and then they quit.

Lee Kantor: [00:02:45] And that’s why people partner with Business RadioX. I mean, at Business RadioX we help business people become successful podcasters because we have a solid monetization strategy. We have a team and resources at their disposal that help them execute a podcast at a high level that helps them focus primarily on the fun stuff, and then we take care of all the headaches. So, if you are a frustrated podcaster, definitely check out Business RadioX because we can help you create a podcast that is meaningful, that’s going to get the results that you want, and you just do the fun part.

Dr. Blair Masters with Arkansas Physical Health & Wellness

June 27, 2023 by angishields

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Dr-Blair-MastersDr. Blair B. Masters, DC, FIAMA, is an esteemed chiropractor and acupuncturist with a rich family legacy in healthcare. As a third-generation chiropractor, he has inherited a deep understanding and appreciation for natural healing methods.

With over 35 years of experience in the field, Dr. Masters has honed his skills and expertise to provide exceptional care to his patients. He is the proud owner of Arkansas Physical Health & Rehab, a leading healthcare facility that has been at the forefront of holistic wellness in the community. Through a comprehensive range of chiropractic treatments, therapeutic techniques, and personalized care plans, Dr. Masters has transformed the lives of countless individuals, helping them overcome pain, improve mobility, and achieve optimal health.

Recognizing the growing need for accessible health solutions, Dr. Masters also established AcuSmart, an innovative online health program. This platform combines his vast knowledge and expertise with the convenience of digital technology, providing individuals worldwide with valuable resources and guidance for achieving and maintaining a healthy lifestyle.

Dr. Masters is not only a dedicated practitioner but also an accomplished author. His book, “You Can Cure Your Depression,” offers a fresh perspective on mental health, exploring the intricate relationship between physical well-being and emotional balance. Drawing on his years of clinical experience and holistic approach, he presents practical strategies for managing and overcoming depression, empowering readers to take control of their mental well-being.

Outside of his professional endeavors, Dr. Masters finds joy and fulfillment in his roles as a loving husband and proud father of three daughters. His personal experiences as a family man have further fueled his commitment to helping others lead healthy, fulfilling lives, with a deep appreciation for the importance of balancing work, family, and self-care.

Dr. Blair B. Masters is a highly respected healthcare professional, celebrated for his contributions to chiropractic and holistic medicine. With his unwavering dedication, compassionate approach, and commitment to lifelong learning, he continues to inspire and uplift individuals on their journey towards optimal health and happiness.

Follow Arkansas Physical Health & Rehab on Facebook.

Tagged With: Arkansas Physical Health & Wellness

BRX Pro Tip: Are You Focusing on the Wrong Metrics?

June 27, 2023 by angishields

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Stone Payton: [00:00:00] Welcome back to Business RadioX Pro Tips. Lee Kantor and Stone Payton here with you. Lee, I bet you, eight out of the last ten conversations that I’ve had out in the marketplace, the topic of metrics has come up. What is your take on metrics?

Lee Kantor: [00:00:19] I think metrics are important, but they can also be a trap. And a lot of times people are focused on the wrong metrics. And periodically, it’s a good idea to make sure that the number you’re paying attention to is delivering the outcome you desire.

Lee Kantor: [00:00:34] For example, there was a period I wanted to read more books, so that was a goal of mine. So, I started listening to audiobooks. I quickly realized that in an audiobook, you can increase the speed in which you listen. So, I increased the speed so I was listening to more books faster. So, I was checking that box, looking at how many books I’m reading. And it didn’t take long to realize that I wasn’t remembering much of any of the books that I was “reading.”

Lee Kantor: [00:01:00] So, was my objective to really read more books or was it to learn from the books that I was reading? The knowledge is really ultimately what I wanted. It wasn’t just to read more books. That wasn’t really the goal. It seemed like it was a good metric that would matter, reading more books would give me more knowledge. But in essence, I tried to optimize it and I wasn’t getting the knowledge that I wanted from the books. So, I went back to reading books the old fashioned way.

Lee Kantor: [00:01:31] And, you know, the same can work in weight loss. Do you want more steps or do you want less weight? You know, sometimes steps don’t equate to losing weight and you might have to increase the intensity. The same is true in sales. Do you want more leads or do you want more sales? A lot of times people focus in on more leads, so they’re getting a bunch of crappy leads that aren’t ever turning into sales, but they think they’re winning because they got a lot of leads. When, really, what they want is more sales and ultimately what they want is more profit.

Lee Kantor: [00:02:03] So, make sure you’re focusing on the right metrics if you want the results that you desire.

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