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BRX Pro Tip: How Your Best Customers Will Help You Sell

May 26, 2023 by angishields

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BRX Pro Tips
BRX Pro Tip: How Your Best Customers Will Help You Sell
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BRX Pro Tip: How Your Best Customers Will Help You Sell

Stone Payton: [00:00:00] And we are back with Business RadioX Pro Tips. Stone Payton and Lee Kantor here with you. Lee, the last two pieces of business that I wrote here locally at the Woodstock Studio, I didn’t sell it at all. It was people already in my circle, people I was already serving as clients and I just – all I had to do was not screw it up. So, let’s chat a little bit about how your best customers will help you sell.

Lee Kantor: [00:00:31] Yeah. I think it’s – this is the easiest way to sell more is just talk more to your existing customers. You know, start asking them questions. They’ve already bought something from you, so they’ve already kind of trusted you. They’ve already kind of liked you. They’ve already established that you can help them achieve their goal.

Lee Kantor: [00:00:51] So, ask them what got them interested in working with you in the first place. Ask them what put them over the hump when it came to the actual buying decision. What information did they need to buy from you? What did you say that made them believe that you could make the pain of their problem go away? What did you say that made the math of the value-versus-cost equation work for them?

Lee Kantor: [00:01:12] The better you can answer all these questions, the faster you can automate a lot of your selling. So, if you can get your existing clients to educate you on what worked for them, then you can take that information and then implement it as part of your selling process. Because once you have the answers to all of this stuff, you can put it on your website, and then future customers can sell themselves.

Kyle Baxter with Big Bulldog Consulting

May 25, 2023 by angishields

Kyle-Baxter
Cherokee Business Radio
Kyle Baxter with Big Bulldog Consulting
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Sponsored by Business RadioX ® Main Street Warriors

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Kyle-Baxter-Big-Bulldog-ConsultingKyle Baxter, CEO of Big Bulldog Consulting, is from Rome, GA. He joined the U.S. Army in 1981 and served 10 years. He was a U.S. Airborne Ranger and Special Operations Operator.

Kyle worked in auto manufacturing for 16 years, 15 1/2 of that in leadership roles.

He owned his own business in Michigan, a convenience store he expanded to 2500 sq ft after the first year, adding a full deli and catering. Kyle ran the deli for 11 years, then sold it in 2012.

Kyle’s been a real Estate investor for 12 years. He became a Grant Cardone licensee, coaching businesses on marketing and sales.  He bought the 10X Business Advisor Franchise in 2022.

Connect with Kyle on LinkedIn.

This transcript is machine transcribed by Sonix

TRANSCRIPT

Intro: [00:00:07] Broadcasting live from the Business RadioX Studios in Woodstock, Georgia. It’s time for Cherokee Business Radio. Now, here’s your host.

Stone Payton: [00:00:24] Welcome to another exciting and informative edition of Cherokee Business Radio. Stone Payton here with you this morning. And today’s episode is brought to you in part by our local small business initiative, the Business RadioX Main Street Warriors, defending capitalism, promoting small business and supporting our local community. For more information, go to Main Street warriors.org and a special note of thanks to our title sponsor for the Cherokee chapter of Main Street Warriors, Diesel David Inc. Please go check them out at diesel. David.com. You guys are in for a real treat this morning. Please join me in welcoming to the broadcast with Big Bulldog Consulting Mr. Kyle Baxter. Good morning sir.

Kyle Baxter: [00:01:14] Hey, good morning. Good morning. So I really appreciate the opportunity to come on with you this morning. I’ve just been really excited about it. I mean, you know, the radio is just really huge. When I found out about it, I got lucky. And the more I got looking at realizing just how big it actually was and the impact it has, and I’m probably your biggest fan. So. So from here forward, I am the mouth of the South. It will be put out there.

Stone Payton: [00:01:39] Well, it is a delight to have you in the studio. I got a thousand questions. I know we’re not going to get to them all, but I think a good place to start might be if you could articulate for me and our listeners mission purpose, what are you and your team really out there trying to do for folks?

Kyle Baxter: [00:01:57] Man Well, let me tell you, Stone, I am a ten X business advisor. I partnered with Cardon Ventures, which is owned by Grant Cardon and Brandon Dawson. And, you know, Grant, if you don’t know Grant, it’s kind of shocking. But if you if you do, you know, Grant Cardone is the biggest, biggest promoter that they’ve got in the world, or at least in the United States. You know, number one sales guy rated by Forbes and everything, and Forbes even rated the number one influencer on social media. You don’t believe me? Get on there and check it out. He blows up Twitter, Instagram, Facebook. I mean, he’s on all of them. And it’s just crazy. I thought I posted a lot. I’m nowhere close to Grant Cardone, but that’s part of his promotion thing. Of course, you know Brandon, he’s a he is the West guy, came from Wall Street and you know, his last company he had he he sold that company for 77% EBITDA, which was set a record in Wall Street for. I bet it did. Yeah. For I mean for a private company, he sold it for $151 million. This guy is what I call the master guru of growth and scaling businesses. And that’s one of the reasons I partner. I was already sold a grant. You know, I was a grant licensee for a while where I helped businesses, you know, grow the marketing and the sales.

Kyle Baxter: [00:03:15] And then this opportunity came on and they combined because they want business advisors to get out and help get the word out to everybody. And I thought, Are you kidding me? Yeah. Where do I start? Are you kidding me? This is just it’s really been an opportunity of a lifetime to me. I’m like, and everything you do with Cardone, I got to tell you, the licensee, the support in the background, dude, it’s. It’s phenomenal. I don’t care what anybody says. I couldn’t complain. I had to lie to complain. I mean, anything you want. Boom, boom, boom. And same way with Cardinal Ventures built the same way. It’s amazing. But anyway, our goal, you know, Cardinal Ventures goal is to right now they want to get 100,000 businesses kind of up under their wing. They’ve trained and instructed and assisted and and in five years be $1 billion company themselves. And I’ll tell you, you know, the the first year they started zero capital and excuse me and they they made $2.4 million and last year was year four there were 84 million. Wow. That’s crazy. And this year they’re on track to probably exceed 150 million just this year alone. So it’s crazy.

Stone Payton: [00:04:27] So tell me a little bit more about exactly who you guys are serving and why is there a an industry, a segment, a level of of advancement that a company has reached? Tell me a little bit more about them.

Kyle Baxter: [00:04:42] Well, let me tell you, our baseline customer is one at the first break point where they’re hitting, getting ready to go on to the second break point at $1 million a year revenue. Okay. Now. Don’t don’t take that as I would not help a business that’s under that, because I do. I’ll do them too. But that’s our main line to go from Breakpoint one to Breakpoint two. You know, the breakpoints go from 100,000 to 3 million breakpoint, one 3 million to 8 million breakpoint to 8 to 15 and 1525 on up scale. And typically when a company gets towards that end or they’re getting ready to go break out of that breakpoint to the following One is when it gets the toughest and the hardest for companies. Yeah, that’s what we do. And as far as the industries. Brandon. Has done tons and tons of information and studies all across the industries. There’s no set industry. We work. We work on it doesn’t matter from anywhere. If you’re an insurance company to HVAC, to a roofer, to any contractors, a dentist for that matter, you know, because Brandon’s company was actually a audiology company. It was audiology hearing aids. You know, I’m a hearing aid guy, and maybe if I’d have known him sooner, I could save some money, you know? But but, yeah, and that’s kind of our target market. But any business that wants to help us in that place or they’re wanting to grow and scale. I’ll go out of my way to help because Big Bulldog itself, our goal is to help as many businesses as we possibly can. That’s our personal goal. You know, our motto is we don’t succeed unless you succeed. And that’s just why that works. And I mean that.

Stone Payton: [00:06:23] Well, I’m sure there are a number of idiosyncrasies, specific, unique challenges in any single business. And I got to believe, I’ll say in the same breath, I’ll bet you see patterns, some of the same pathologies may be a little bit strong, but some of the same challenges and patterns. I don’t care if they’re manufacturing surfboards or pulling teeth, don’t you?

Kyle Baxter: [00:06:43] You know, you really do. It’s it’s crazy. I see it everywhere I go. All kinds of different businesses, you know, work with. You know, I ran my own business for about about 11 years in Michigan to a little convenience store. After the first year, I’m sitting there going, Man, this ain’t going to work. It’s not enough money because I didn’t do my research and I sure didn’t have Brandon Dawson backing me. I didn’t have the knowledge he’s given me then. Or maybe I could have boomed up. But I’m thinking this is not going to work. So I expanded 2500ft², you know, added food, put it in a full deli and catering. And of course, my wife was the boss. She ran that. She she’s the one who made all the money for us. I was the the face, the front man of the company. But she is the moneymaker, you know, Thank God. And but, you know, if I’d have had the knowledge then that I do now, based on working with with Brandon and Grant and, you know, them being my mentors, Speedway is a big convenience type outlet up north in that area. And I’d have been their competition. I’d probably put them out to beat them because if I did that, I’d have dominated my market. And that’s what businesses need to focus on now. They really need to quit worrying about their competitors and they need to focus on dominating the market. Who cares about your competitors? You need best practices, set your goals and go in and do what you got to do. It’s your marketing, it’s your sales. I mean, you know, hit the four, the four pillars of business and be structured and have a goal and go and do it.

Stone Payton: [00:08:06] So now that you’ve been at this a while, what are you finding the most rewarding about the work? What do you enjoy the most about it?

Kyle Baxter: [00:08:14] Let me tell you, the the most reward I get is when is when I’m dealing with a company. And they come through us and they’re dealing with myself or Kadon ventures. And you see within the 12 month, 18 month time frame that advancements they’ve made, you know, their their growth and their scale and just that amount of time. And to see the expression on these owners faces, it’s like life changing for them. It is for me too, because, you know, I make a crazy amount of money and what I do and I really think I can’t believe I get paid to do this because I love it. You know, we’ve got 53 million small businesses in United States today, and unfortunately, about, uh, probably about 25 million probably be out of business 3 to 5 years. And I don’t want that because people don’t understand that our economy is driven by small business. You know, it’s not the big guys, you know, and I’ll tell you this, and somebody may argue with me, but we’re going to argue. Go ahead. But I’ll tell you, I’m right. As you know, Apple, you know, I’m an Apple guy. I’m not one of those that are time Apple comes up something new I got to have because I’m not that techie. It’s just all my stuff talks. And I think Apple’s for idiots because you don’t have to be a computer guy to use it. You know, their software to me is easier than Microsoft. But you know what? If Apple or Apple were to go out of business today, it wouldn’t be a blip on economy. You know, and Apple’s got $90 million cash reserves. They do most of their stuff with debt. And as big as they are and what they do, you’d think if they went out of business that impact our economy wouldn’t even notice. It would not. You’d hear about it in the paper. But money wise is economy of scale goes up and down. Wouldn’t be a blip.

Stone Payton: [00:09:52] I agree with you 110%. Everything I read says that. But just also just anecdotally, you know, I hang out with business people a lot. I really do believe with all my heart. We’re the backbone of this country financially in a lot of other ways as well. Let’s talk about the work a little bit. I’m particularly interested in in the early stages of the work. What are some of the things that happened early on as you’re getting an engagement off the ground?

Kyle Baxter: [00:10:22] Well, you know, I’ll tell you what. Say, for instance, I get a get a business owner. We sit down and have a discussion. And there’s a few things we do. I have a small three page form. It’s no major deal. All you do is color in the little circles. It kind of gives me a background on, you know, what their chief personal, professional and financial goals are tied to the business. Because I need to know that. And because what are we going to do is once I know their ultimate goal, we’re going to go out. And Brandon does it with a lot of business too, goes out a ten year time time frame, then reverse engineers it back. So you put all the steps in place. So so you know where your targets are every month, You know, every quarter. Da da da on down. So you’re hitting that to get to the level of your goal. And then, you know, we review a lot of things with owners. You know, one of the things I do is I go over the seven forces of impact that drive value owners. You know, the first one is process documentation, performance management and enhancement, best practice, duplication, you know, high accountability standards, peer to peer benchmarking, financial alignment based on the impact and market opportunity. And of course, you know, each one of those alone is probably, you know, excited to talk about for an hour.

Stone Payton: [00:11:39] Well, I’ll make an observation real quick because I am a representative of this species that you’re out there trying to serve. And I have read about those things. I intellectually understand how powerful and impactful they are as an entrepreneur. You know, I own 40% of the Business RadioX network. I run one of the studios. I get so buried in the weeds and managing the day to day, putting out fires, celebrating, wins, you know, recovering from from challenges that it’s easy or at least for me personally, I won’t speak for the whole population, but it’s easy to let those seven things fade, isn’t it?

Kyle Baxter: [00:12:15] Oh, you know, it really is. And I think that’s one of the issues that affects business owners that I can help them out with. You know, as a business owner, you know, you get busy, you get your priorities. Say you’re really pushing, you’re really promoting your side, your salespeople over here, if you’ve got a sales team, maybe you only got a couple of sales team that’s still a sales team guys, you know, doing theirs. Maybe you got somebody doing your marketing, so you’re kind of leaving that to the wayside and you’re focusing on what you’re doing and you could miss some of those key things. Well, the way we structure businesses with Cardinal Ventures their way, Brandon Dawson’s Way, all those things are inputted, are part of the day to day operations. Your structure, your business is going to be arranged where every one of those elements are impacted in place. Structured. We do that for companies. It’s like a blueprint from start to finish where it’s not something you have to think and focus on every day. It’s part of the business atmosphere. It’s part of the culture.

Stone Payton: [00:13:15] So how does the whole sales and marketing thing work for a practice like yours at Big Bulldog and a process like you’re beginning to describe here? Do you yourself have to get out there and shake the trees a little bit? Is it all coming in through this own brand equity? Is it a mixture of the two? Do you find yourself having to eat your own cooking? How do you get the chance to start having those conversations with the people who should be seriously considering engaging you?

Kyle Baxter: [00:13:46] Let me tell you, I do a lot. You know, I am all over social media, and that’s one of the things that some of the businesses I deal with that may not be at the million dollar revenue yet, you know, the 100,000 between that era, because typically if a business has got their marketing and their sales side pretty much laid in pretty good, it’s not perfect, but pretty good. They should realistically be able to hit that million dollar a year revenue. You really should. And I could show them stats and data to back that. And so that’s usually what happens. I talked to some of the business owners that’s in that lower scale. The first thing I ask them, hey, you know, what’s your marketing budget? Well, I really don’t have one. You know, we got a website. I’m like, Great. How many leads? You know, are you getting on that website? Well. Couple a quarter, right. That’s not marketing. So, you know, there’s some rules. There’s the Ten Commandments of marketing. And the first one is money follows attention. That’s right out of Grant Cardone’s mouth. He’s absolutely correct. Number two is best known. Always beats the best. Assume nobody sees. If you post stuff on social media, just assume nobody sees it because you’d be surprised.

Kyle Baxter: [00:14:53] You don’t know that. That’s why if you want social media work, you got to post regularly 4 or 5 times a day. I mean, I mean, it can be time consuming. That’s why you hire somebody to do that. And then attention is the most valuable currency businesses have today. Okay. You know, and in the end, I want to come back to that, too. But speed is senior to quality. And somebody says, well, I got to have this perfect product. I got to have all the bugs out of it. I don’t want get it out there, Dave, You’re going to lose. You’re going to lose you pocketbook book. Put it out there. Here’s a prime example. Every time Microsoft puts out software, how many of those little emails you get from going, Hey, we got an update. Apple does the same thing. Yeah. Why? Because it wasn’t perfect. If they waited for it to be perfect, it never hit market. And the goal is to get your product or service to market and whoever gets to market the quickest, that’s the guys win. Guys or gals, you know, it doesn’t matter. And frequency comes before greatness, you know, And and I have to say this, this is part of marketing. It’s also for sales. No one thing can blow a deal.

Kyle Baxter: [00:16:01] Okay. You know, I’ve had people say, well, yeah, I sat down. I didn’t close that deal. You know, and I think it’s because well, you know, I show enthusiasm. No, that’s not it. No one thing will blow a deal. It’s going to be several. See, their value wasn’t built and price is nothing. I don’t care what anybody says. Price means nothing. Price is made up. It is. It’s just made up. And but if you build enough value in there, then price is no longer an issue because what you are is a salesperson. That’s what I am. I saw people’s problems. And if you go and figure out, get the nitty gritty, get to the baseline problem your customer wants to wants to solve. Price means nothing. They’ll pay whatever it takes to get rid of that problem. Not that you’re overcharging, you know what I’m saying? But. But it’s really just a made up number. It’s not it’s not the quintessential I hear sales people say, well, you know, we just lower the prices around here. You know, my sale, my closing ratio would go up. No, it’s not. They used to back up and look the mirror. You’re just not a good sell. What part of your salesmanship are you lacking in? Is it your greeting? You know the presentation.

Kyle Baxter: [00:17:11] Do you know how to close? Are you handling objections? Right way and all that? All those are processes. And Grant Cardone has mastered those, you know, and that’s one of the products that I have for my customers is Kardan University as a sales training program. Best in the world. It’s a little little snippet, videos, 2 to 3 minutes long and you know, you know, Khalil started out in the automotive business, you know, and I’ll tell you today he hated sales, didn’t want it sucked, couldn’t talk. Nobody. He didn’t want to deal with nobody, but he couldn’t get a job. He had an accounting degree. Nobody would hire him. And so. Well, well, he figured he said, well, I’ve got to do something. So he said, You know what? I’m just even though I hate, I’m going to be the best sales guy. There is. And so he put his mind to it. He did. He really turned There’s probably over 300 auto dealerships today, if not more, that have have Kardan University. I guarantee you any car dealership that’s Kardan University or sales are far beyond anybody else. Let me ask you this. What’s the worst experience anybody’s ever run into? The one to a car, Right. You know, that’s me.

Stone Payton: [00:18:18] I’m raising my hair.

Kyle Baxter: [00:18:19] Oh, let’s go buy a new car. No, honey. 4.5 hours back and forth. Back and forth where Cardinal took that whole method and turned it upside down first thing out of mouth. Here’s a price. Because back in the old days, you know how much we’ll get to it. Don’t. Don’t tell them the price yet till we get the close and you’re taking people off.

Stone Payton: [00:18:37] And that’s all they’re thinking about the whole time. You talk about anything else, right?

Kyle Baxter: [00:18:40] They don’t care about the doodads, the gadgets. I want to know the price, price and payment. You go to dealership today and go, Hey, what payment would you like? I don’t care about payment, dude. I want I’m a tough sale because I’m a sales guy. I’m a hard sale and I love those guys. I’m going to tell you why I like hard sales because I can close a hard sale. They’re easy to close, believe it or not, that hard sell. They’re a lot easier to close than the regular Joe.

Stone Payton: [00:19:04] Well, no, the easy sale is the one I get concerned about because. Because then they have a tendency to backpedal when. Yeah, right. Has that been your experience? Yeah. Yeah, absolutely. You’re saying everything you want to hear, right in the first two thirds of the conversation and then. Yeah, that’s been my experience too, you.

Kyle Baxter: [00:19:19] Know, when you do that too. And plus price, you know, Grand will tell you he never lowers price. I don’t. I don’t lower any price for any of my products and my price is higher than my competitor. Yeah, they are. There’s a reason for that. Yeah, absolutely. But I guarantee you you’re getting twice the value for me than you are from that competitor. And that’s what I used to tell somebody. I had somebody I speak with the other day in sales call and the guy says, you know, I just like, I just I may have to go down the road and talk to that other company. I said, Well, go ahead, feel free, but let me explain something to you. I don’t come with the guy down the road, you understand? So you want me. Let’s just get the deal done because I don’t come down the road. You sign a paper. Thank you. And that’s what I see. A service as part of sales to. People don’t believe that it’s service really supersedes part of the sales process. And that’s the mindset you got to have in. And that’s the same way I do with the with the business advisor. You know, I care about my clients. They got to be successful. I do, but they do too. And and maybe to a fault, but I’m passionate about that.

Kyle Baxter: [00:20:23] And I’ll give you an example of this. I had a guy I’m doing some business coaching. I do that too. And so we’re doing weekly calls the guy, so I’ll get him on. We’re doing a little zoom call, so I’d give him some homework, if you will, some items, you know, tasks to complete at the last call to be accomplished this call. So I said, Hey, how’d you go? Did you get your list finished? Did you get everything? Well, no, I didn’t get it all done. Why didn’t you? Well, here we go with excuses. Well, I had to watch my daughter a couple of hours while I went shopping. I said stop. Stop. Help me understand why I care more about your business than you do. Okay. Now, some people might say, but wait a minute. He’s. He’s taking care of his family. No, he’s not. He won’t take care of his family. He does what he’s got to do to get his business to the level where he always has that security and financial stability to take care of his family. That’s how he takes care of his family. Not worried about his wife going shopping because she’s going to shop a little while because when he’s broke, her shopping day is over with. Yeah.

Stone Payton: [00:21:25] So do you find early on with prospective clients or even early on with a client who’s written a check and said, okay, we’re going to take a swing at this, that they sometimes bristle with some of these ideas or do they typically embrace them pretty fully right out of the box, you know?

Kyle Baxter: [00:21:43] Overall, most of them really kind of grab hold of it because you see, you know, or you don’t know and you only know what you know. And so what we bring to that table is the knowledge that business owners need. But we break it down to what’s real simple. It doesn’t have to be rocket science, you know, it doesn’t. It’s just baseline principles. And and I believe today that’s why a lot of businesses kind of kind of pull back or hold back. They think it’s money, but not necessarily. Sometimes it is, but they don’t scale or they don’t want to grow because they really don’t know how to go about it. And of course, you know, they watch the CNBC and the Fox business, all those ya-yas on TV. Turn that off. Yeah, Yeah. This breed. That’s my.

Stone Payton: [00:22:26] Couch. I know.

Kyle Baxter: [00:22:27] It. Yes. Breed negativity. The world’s coming to an end, Lord, I listen to them. I’d be on drugs. Which big pharma would love that you would just make more money. You got. You got to stay away from the noise. And I even tell people I had a client, a doctor, and she said, Well, you know, I hired a consultant, you know, a couple of years ago, but he didn’t do anything for me. I said, Well, really? I said, And I don’t really care who because I don’t I don’t rag on anybody. There’s some really good consultants out there, don’t get me wrong. But there’s no one else out there doing what I do today. What? Cardinal mission? No one. There’s no other company out there that’s doing what we do. But I told her, I said, Well, what did you do when you screened your consultant? Did you ask me the questions? Well, no, I said, let me tell you, there’s three questions you need to ask you. Anybody you’re getting information from, especially when it concerns your business. One What’s the largest company you’ve ever grown to? What’s the largest amount of revenue in a company you’ve built? And three, what’s the largest exit of a company you’ve ever accomplished.

Stone Payton: [00:23:31] That would weed out a lot of coaches and consultants? I think those three questions.

Kyle Baxter: [00:23:35] It does. It’s amazing, you know, and it’s kind of funny. I had to do a seminar. The guy said, Hey, let me ask you a question. He’s paying attention. I love that. How many businesses have you taken to? 150. 1 million? I said zero. I said, Largest business I’ve ever grown to date has been 1,000,005 years. And I know your next question is what makes you think I’m qualified? So I said, because I got Brandon Dawson that did that and he has taught me everything he knows and it’s his principles and his policies that I’m teaching you to blow your business. Up next question. You know, I’m not here. We’re totally transparent and I want you to succeed. I’m not here trying to get you money. It’s all about. It’s not. It’s about your success. But nothing’s free in the world, you know? Nothing is. And. And for what? What you pay to be part of our system. And what I do for you is really chump change. Compared to what your business is going to see at the end of the day. I’m talking about within 1218 month time frame. I’ve seen it. We’ve got business now. That’s fast. Yeah. Let me tell you this. I got to say, this guy. He owns a God. I forgot. I just went brain dead on. I’d say his full name.

Kyle Baxter: [00:24:46] I apologize. But he owned. He owns a SWAT roofing out of Texas. Okay. Here’s a guy that was stuck at break point three. About 4 million. About 4 or 5 years steady. Good God. A good business going. He just couldn’t get past that. Well, so he comes across Brandon, you know, the ten and grants, marketing and stuff. He comes to a 360, which was one of our big glasses two day event. That’s just phenomenal. I recommend everybody little a little pricey, but you get ROI on this in under 90 days I guarantee you. So he gets there goes through it takes four items he got from a 360 back implements them into his business and within a 18 month time frame, he went from 4 million to 8.5 million. And let me tell you what’s really mind boggling about that. The guy had double bypass surgery. Good Lord. Yeah. And a brain tumor removed, for Christ sakes. And he went all through because he used the principles he learned from 360, restructured a little bit of his business, got everything in place. So. So he wasn’t working in his business. He’s working outside and managing his business. And that’s another thing I think business owners really some don’t understand. And I was the same way. Am I? I’m right in the middle. I you can’t do everything.

Stone Payton: [00:26:07] Well, I understand it and I still do it. That’s right. And there’s that crowd, too, right? At least I’m self-aware enough to know that it’s a challenge for me. But it’s such an easy trap to fall into, at least for me personally. You know, it is.

Kyle Baxter: [00:26:19] I was the same way. I was the same, you know, because I’m in a hurry. I’m impatient. Want everything done right.

Stone Payton: [00:26:24] Now and I can do it quicker than she can. But if I start doing something quicker and better than she and he and her, then I’m not doing my job well.

Kyle Baxter: [00:26:32] That’s true. Yeah, but, you know, that’s part of the structure. You know, we’ve got we’ve got a two day event. It’s called People Essentials. And it’s amazing because you watch, you learn after that two days is really intense on how to hire, you know, fire terminate employees but really how to set your your your employees personal and professional financial goals and align them with your company business goals. That’s really the secret. You don’t see that in a lot of businesses now. I worked for one years ago, Prince Corporation of Michigan, that was kind of similar to that. They kind of had that that that mantra, if you will. But other than that, it’s not everybody looks like, well, we got to have this got to have this money, got to, you know, hey, I want a promotion. Well, forget it. You know, we’re not making enough money, not get promoted. Well, what happens is you can lose good employees because your employees say, well, why should I stay here? You know what’s long term? What’s in it for me? You know, What about me? Oh, I’m just making the business owner rich, and I’m over here starving. You know, I can’t make my house payment. And that’s what we go in and get rid of. You have to learn to incentivize your employees. There’s ways to do it. And I’m telling you, it doesn’t cost the business more.

Kyle Baxter: [00:27:38] You want to you want your employees engaged. That’s how you do it. Because let me tell you right now, they think might did the survey. 78% of employees are disengaged on the job right now. Okay. God, isn’t that scary? That’s two thirds, man. You know, I’m surprised we don’t have more businesses going out of business. You can’t run an efficient, effective business if your employees aren’t engaged. And and this kind of reverts back to what I was talking about a few minutes ago. If your employees broke, he’s not going to be engaged at work. Okay. And somebody goes, well, that’s not my responsibility. Yes, it is. There’s a business owner. That is your responsibility. Each one of the employees ought to be your responsibility because you’re bringing on board the board, your ship. You didn’t make sure that they’re right, because those employees are what’s going to build your business, not you. And that’s why I suggest we tell people, hey, you need to sit sit employees down when you first hire them. Your onboarding process. Hey, what’s your personal professional financial goals? I guarantee you 98% say, well, I don’t know. Nobody’s ever asked me that. I have never and I’ve worked W-2 job, you know, manufacturing over over 16 years. I’ve never had an employer ask me that what are my what are my goals? Never. You know. Have you ever had yours?

Stone Payton: [00:28:56] I have, and I feel incredibly blessed by that. And it’s one of the reasons that I learned to make money and learn to hang on to it. I had a mentor early in my career by the name of Steve Brown. He ran a sales training and development company and we also did Leadership Development Company. And he did ask me that question very much that way. And I think it set the stage for a very productive career and a marvelous relationship and a great deal of loyalty. But that has got to be rare.

Kyle Baxter: [00:29:27] Oh, it really is. You know, I think today I think Corridor Ventures has had a little over 50 companies go go through our full program. That’s from, you know, all our all our events 360 through then maybe through a platform. We have a platform review, which is a this is this is what’s amazing about this. This platform is about this thick. I ain’t kidding you about this thick that’s that long. You flip through it and this is a ten year, okay, a ten year plan, detailed blueprint for you to grow or start a business. I mean, it didn’t miss nothing. I’m talking about by the numbers. And I give you an example that we had a engineer guy out of. He’s out of Texas, young guy. He’s Oriental. Because I was kidding him. Because my Korean from the military is kind of awful. He is Korean. And I ask him, you know, you always learn the bad words first. And I think I used one. And he laughed. He said, that wouldn’t even be a good bad word because you said it wrong. Okay. That’s why I just stick with English because, you know, I’m Southern. I’m authorized to butcher the English language, you know, just because I’m Southern. But but he had went to the 360 and and spoke Brandon and after the 360 he called, got Ahold of Brandon. He goes, Hey Brandon, I’m getting ready to start my business and I don’t need all this other right now. I want a platform. And a platform is a couple hundred grand. Okay. But that’s really a dirt cheap. That’s like one 190, 190,000. And Brandon looked at him and said, Sure. He said, We already know what I’m doing. I got this background, I got this. He said, But I want to start it from the ground up the right way, perfect every time. And that’s what he got. First year after you got the platform done, $4 million. Uh, spoke with him two months ago. And that put him at about. 20, 20 months. He’s going towards $8 million.

Stone Payton: [00:31:29] Well, that math works for me. Tell me more about this 360. And you don’t have to dive into a lot of detail unless you just want to. But I’m trying to get a picture of how a client can take full advantage of all these resources and the expertise and experience that you and your team have in this domain. Is that often an entry point? The first place where someone sort of enters into your world is this 360 thing or.

Kyle Baxter: [00:31:55] Well, that’s one way, you know. You know, you can you know, if you see it on social media or have you been on my list, I might send you an email. I may even call you or my business development team could call you and offer that to you. You know, you know, I have to tell you just a quick thing. I won’t go into all of it, but I do want to hit the 360 because that’s one of the biggest, I would say. Well, it got my.

Stone Payton: [00:32:17] Attention, which was one of Grant’s rules. Right. Get my attention.

Kyle Baxter: [00:32:21] Let me tell you that that is the most amazing. It’s two days because what are you going to learn in two days? You’re going to be surprised. It’s so intense. It’s out of this world, but it’s great. You know, we have we have a basic three day business boot camp, which covers marketing, sales and some business strategies. We’ve got a marketing execution workshop, a sales execution workshop that I think anybody with a sales team needs to attend because you want to increase your sales and have a better sales team. You got to go. You got to do it. I’m telling you, trust me, it’ll work. People essentials. We have a leadership essentials, which I think a lot of business owners kind of, you know, some of us, I was kind of that way when I ran. I knew it all. You can’t tell me I’m the business owner. Don’t tell me I don’t know how to run my business, dude. I know how I felt. I was an idiot. Okay, but. But, you know, even part of that leadership essentials what it does. We kind of opened up and it shows you where your gaps are that you may have in leadership. There’s nothing wrong. None of us are perfect. Nobody is. There’s always room, you know, for more knowledge and learn. Then we got the finance essentials, which I would say if you already got a business going initially, I’d say the first two you probably want to come to or the People essentials and the finance Essentials because the finance, you know, it covers, you know, the baseline how to interpret basic financial statements, you know, PNL balance sheet stuff.

Kyle Baxter: [00:33:39] But it really gets gets more into, you know, the quality factors that affect business valuation. How do you incentivize your team at a bunch of other things? And you know as well as I do, it is about the numbers. A business has to make money to survive and especially got to make it to grow. And so you want to have those basics in place so you’re effective in your efficient and then, you know, then we get to the 360 and that really just they hit we hit really hard on the four pillars of business, you know, And then at the end of the end of the course, day two, you’ll see it a 90 day plan for your business based off a 360 degree look at your business. Because because when you go, you’re going to say, oh, wow, I didn’t know about that. Oh, I’m not doing this, or, hey, at least I’m doing that, right? But oh, you know, and it’s amazing. And it’s just such an eye opener. We’ve had over 400, over 400 people go through the 360 as of the date. You know, and like I told you, it’s about 40 grand. Round it off.

Kyle Baxter: [00:34:42] Someone goes, well, that’s a lot of money. Not really. We may think it is, but I can tell you this. Every business has gone through the ten x 360. Have recouped that money within 90 days, everyone. Some even sooner than that. And so you’re going to take away about 40 or 50 new things back to your business. You’ve learned from 360. All you need to implement is 2 or 3. You know, and you’re going to because if you were my client, I’m going to be calling, following up, going, Hey, did you do that? Because you don’t have an option. We kind of push because we care about car don’t venture us. If it’s not me or somebody else, we’ll be pushing. Hey, you get that done. I don’t spend money for nothing. But. But, you know, they really ought to charge them. You know, I shouldn’t say it three times what to do for that course. Not that they going to jack the price up, but they should. The value is is unbelievable. And then, of course, the I guess I’m at the platform. The next thing is the platform, you know, and I explained kind of what that is. And then we got a you’ll hear him talk about SBU and Strategic Business Unit. And I do want to kind of cover that because that’s you’d hit that level after you go through the platform system, so to speak.

Kyle Baxter: [00:35:52] You know, so you’ve got your platform now, you’re implementing it, getting it going, really starting to scale. And our SBU comprises about five functional experts, all dedicated to the fields marketing, finance, human resources and people, you know, training, you know, they worked cross functionally to help the business owners implement that strategy. The platform review, you know, you know, they have weekly calls, they have monthly calls, and they’re kind of the kind of acts, a bolt on pseudo executive leadership team, you know, to guide the present business decisions based on the future outcomes. You know, if that makes if that makes sense to you, you know, for their predicted for the ten year growth plan. And so, you know, say for example, you’ve gone through that you hadn’t hired a HR manager yet. You really don’t have one. But guess what you don’t have to Cardoen Ventures. Sbu could take care of that for you. Those things that you don’t have to necessarily you may not be ready at that time to to bring it in-house. Or maybe it’s not profitable for you to bring it in-house. A lot of times it is. But, you know, that’s just strategic business decisions. And each industry is a little different. You know, there’s not one size fits all. It’s all it’s all a industry specific to what it is. And but they do so much for the business. It’s just crazy.

Stone Payton: [00:37:11] Well, I’m glad you brought up the SBU and describe some of what happens when someone participates at that level, because it strikes me and it’s an assumption I want to test with you that as powerful as all of these different things you’ve been sharing with us, from the impact factors to the the Ten Commandments and that kind of thing, that that competency and high performance. It’s even with all of that knowledge and even with some operational practice, it’s still a moving target. Right? Things can fade. You got to you got to circle back. So there are these these events and there there’s this injection of content and principles and all that. But but there seems to be real process to what you do and the ability to to have people tap in and with an objective lens and help you stay on track. You’ve got to you’ve got to there’s a there’s a process, a process aspect to your thing. It’s not just a series of events. Is that.

Kyle Baxter: [00:38:11] Yeah, absolutely. Absolutely. It is not. It is. We have a we have a secret of events that we can do. Now, you don’t necessarily have to do a few of them in order. There are some that you should based on, you know, the people, the finest stuff you could do that, you know, one before the other wouldn’t really wouldn’t really impact you. But I would say the 361st prior to the platform boom, then you get into the SBU if you need them, do it that way. Structured.

Stone Payton: [00:38:37] But these calls, these this ongoing interaction with someone who has has a vested interest in my success, I mean, you can’t just do it and then be done, right?

Kyle Baxter: [00:38:47] No, no, no. It’s ongoing. Yeah. Yeah. You know, once you do those things, you’re going to have interaction with either my team or Cordon Ventures team. Yeah, that’s going to be assist you the whole way. If I’m your business advisor, you don’t get rid of Kyle. You don’t get rid of Kyle until you close your business or I die, and then I’ll come back because I’m not done with you. Sorry. I’m a pain because I’m going to be there, you know? And I do business coach a lot of my clients. I do. And part of the business coaching is, you know, people say, well, what do you do? Well, let me explain to some people because some people don’t understand the difference from a consultant, even though it’s big Bulldog Consulting, a consultant and a business coach, a consultant usually comes in and does everything themselves. Okay, boom, boom, boom. Here you go. There’s your thing. Lease. Of course, a lot of them. You leave runs. Okay. In about six months later, now it’s back to where it was. And you call them back and they go get some more money, do the same thing. I don’t believe in that because I believe in coming in. We set up systems, strategies and information formulations. You’re going to implement that something you keep, it doesn’t disappear. It’s you have it forever. But when I’m coaching coach is more of accountability. You know, I’m helping keep you on track. That’s a helpful.

Stone Payton: [00:40:03] Distinction. Thank you. Because because I come from the training and consulting world and I still get this consulting coaching thing, it kind of morphs for me.

Kyle Baxter: [00:40:10] Yeah, You know, people really need to understand this. Because there’s there’s tons of coaches out there. I mean, life coaches, you know, the kind of coaches. Yeah. Well, you know, as a consultant, you all you have to know what you’re talking about because say, for example, the only thing I could be technically a consultant about would be sales, okay? Manufacturing and leadership, period. Because I spent ten years in the military covers my leadership sales. I’ve done that for about 12 years. And then I was in manufacturing for 16 years because if you don’t know that and something goes south, somebody can go sue you. Because you want a true consultant. Where’s the coach? You don’t have to be. Technically, no. Sean, about. I know it sounds bad. I don’t mean that. You know what I’m saying? You don’t have to have, you know, 50 years worth of experience to be a coach and still be a valuable good coach. But that’s a significant difference. But Coach, I really enjoy you know, I’m I’m not really hard. I am sometimes it’s just because I care.

Stone Payton: [00:41:09] But there’s this accountability dynamic that’s a critical component of the coaching relationship, right?

Kyle Baxter: [00:41:14] Oh, absolutely it is. And, you know, I’ve got a coach, too. Mine’s the big guys and I have to answer to them. And I love it, though, that.

Stone Payton: [00:41:21] You eat your own cooking. Oh, yeah. You are a walking, talking example of these values that you espouse and these principles that you are recommending people engage.

Kyle Baxter: [00:41:31] Yeah. You know, how can I tell you, Hey, you need me to be your business coach? I don’t have one, dude. I’m not perfect. You know, I have to have I have a wife and she’s.

Stone Payton: [00:41:39] Over there nodding her head, too. She’s not on the air, but she’s in here with us.

Kyle Baxter: [00:41:42] Yeah, that does a real good job at keeping me accountable. But then I got, you know, I got Brandon and I got Grant be all over me. But you need that. But because, you know, as a business owner, like you said earlier, you get busy, you get a lot of things going on and you may well miss something or put something aside or like, well, I don’t know how important this is. I think in the moment this is more important. No, it wasn’t. So if you got that accountability part in your coach, go, Hey, wait a minute. No, this is your priorities. You and I set these together. We agreed on these. And, you know, I don’t go in and tell somebody how to run a business. Know it’s not up to me. I will give them proven strategies and systems to implement, don’t get me wrong, but I’m not going to come and say, Hey, you just need to do this, do that. Don’t you know, like I said, I’ve been there. Don’t come in and tell me how to run my business. Now, if you got suggestions to show me how my business can get better, I’m all ears. But don’t come dictate, you know? Because. Because maybe. Maybe I’m not ready for that yet. And that’s true. Everybody has different timelines for different people. Some may want to get it and go. And we do push. We push. I’ll push you. I want you to go quick. I want that. I want those dollar bills flushing out your pockets as quick as I can. But, you know, maybe you’ve got a little bit more of a conservative mindset and you want to pull back a little bit. I’m not going to let you retreat. I’ll let you slow it a little bit, but I want you to get there because that’s the way you got to. You got to be quick about it. You got to make quick decisions, make the right decisions, move on, move forward.

Stone Payton: [00:43:09] I’m going to shift gears on you as we begin to wind down here. You are clearly incredibly passionate about the work. You are obviously invested in your client’s success. Every time that you begin to talk about the work, your eyes light up and and it permeates the room. I know it makes the journey across the airwaves. My question is what passions outside the scope of this work do you pursue what do you have a tendency to to nerd out? As my kids would say, for me, my listeners know, it’s hunting, fishing and travel. Is there anything outside the scope of this work that you just really enjoy and dive and dive into?

Kyle Baxter: [00:43:48] You know what, some people say you’re crazy. I don’t. I’m all about building this secure network for my family. You know, I’m not the youngest guy. I’m 59. And I should have been at this level, you know, 40 years ago. But I didn’t have the mentors or the training that I do now. And I’m not looking back. It’s no poor, pitiful me, no victim. You know, it is what it is and it’s never too late. But I’m on this this track to leave this legacy for my kids and grandkids and I want a financial position for them. So if something happens to me, if something happens to me, I don’t care if the economy drops like zero eight or politics goes south, They get stupid that I want my family and the 5 or 1% model because middle middle America is broke. Society tells you hey just get yeah be part of middle America. Yeah and be broke guys. That’s a myth. It’s all bad stuff. You gotta get out of your head. You need to be pushing for the five and the 1%. I know people rag on the one percenters, you know, the Elon Musk and all those guys. But you know what? And, you know, actually, Grant’s one of those actually, he’s a one percenter. But, you know, he could go by the island belief, build a house, sit there and, you know, Bvds drinking Bahama mamas smoking cigars and and don’t have to do anything else. And his family, kids, grandkids are probably great grandkids. They’ll be taken care of. You know, some are brave. Those billions of dollars. You don’t have anything to worry about. And see, to me, that’s true freedom. And that’s what I’m after. I’m after freedom and financial freedom for my family.

Kyle Baxter: [00:45:27] And that’s the goal. Until I get get there, there’s no stopping. And I don’t feel like it’s hard because I really enjoy what I do. Oh, I can tell. So, you know, and I will say, before I really got pounded into this, you know, a lot, a lot of guys hunt and fish and I’m not ragging on them. You know, Michigan was was a hunter’s Paradise. But I spent too many years in the woods in the army, and my idea of camping out is a five star motel dude. Hot water. I’m sorry. That’s just me. But. But, you know. You know, Mr. Exciting. I don’t do any of that. I read books, you know, in school. I hated school, period. High school. The only reason I went for girls. Because they wouldn’t let me make money. Finally, my senior year, I got to go to a prom. You know, where you get out early and go. I’m like, Thank God I can make money because I hated school. I didn’t want anything to do. I was all about making that money. You can’t be a millionaire going high school. I was thinking, you know, but yeah, and that’s what I do. So I read and I really like it. The is one that got me reading. I hate it. But in the army it’s hurry up and wait sometimes. And so you always carry around the book. And that’s what kind of got me into reading mode. And now, you know, history books, you know, self-help books. I just I love reading. So that’s what I do for, you know, excitement, if you will, on when I’m not focused on my business and growing it.

Stone Payton: [00:46:44] Before we wrap, I’d love to leave our listeners, if we could, with a couple of actionable tips. And look, gang, the number one tip, if any of this is striking a chord with you, reach out, have a conversation with Kyle, somebody on his team and learn more. But between now and that phone call or that note, if there’s something that they can be reading, if there’s something they should be thinking about doing or not doing. But a couple of things just to begin to set the wheels in motion. Let’s leave them with a couple of tips if we could.

Kyle Baxter: [00:47:15] Yeah, absolutely. You know what I think every business owner today needs, if you don’t have your goals, your personal and professional goals written down, you need to write them down. You need to have your mission statement. And it needs to be right in front of you. Okay. You got to have it. You’re not going to be successful without it. Your core values. You need. What are your core values? And your business should be run off the core values. That’s something you need to look at and you don’t. You may not have them. May not be in stone yet. You really need to sit down and spend 30 minutes or an hour and think about them and put them there and then implement them in your business. That’s just something you can do on your own. Because when you talk to me, that’s the first thing I’m going to ask you. Let me see your mission statement. How are you going to do it? Let me see your core values. Let me see your goals. Because without any of that, you don’t have any path to know where you’re going. And guys, let me tell you, confusion guarantees failure.

Stone Payton: [00:48:14] Well said. Well, Kyle, it has been an absolute delight having you in the studio this morning. I knew it would be after we had a brief phone call. Thank you for your insight, your perspective. Thank you for sharing your experience. Keep up the good work, man. You’re doing important work. And I want you to know that. That we appreciate you. Hey.

Kyle Baxter: [00:48:35] Hey, Stone. I appreciate it. I appreciate you having me on here. And just so everybody knows, if you got any questions or anything, feel free to go to Big Bulldog consulting.com or you can call me straight at (770) 733-3470. Or you can email me at Kyle B at Grant Cardone team.com. Either one of those ways do it give me a call if this has something I could put a link and maybe I will later on where you can see it. Put a link where you can hit a button to set a calendar link for me. And if you’d like to have a 15 minute strategy, call no obligation, no charge. Just give me a call and we’ll set it up and be more than happy to do it.

Stone Payton: [00:49:19] What a marvelous way to invest a Tuesday morning. And yes, we will put that link on there where we publish. And again, this has been terrific, man. Thank you, guys.

Kyle Baxter: [00:49:28] So I really appreciate it and thanks for allowing me the opportunity to get the ten X mentality out to all these businesses because I just want to see them all grow and blow this world up.

Stone Payton: [00:49:39] My pleasure. All right. Until next time, This is Stone Payton for Kyle Baxter with Big Bulldog Consulting. And everyone here at the Business RadioX family saying we’ll see you again on Cherokee Business Radio.

 

Tagged With: Big Bulldog Consulting

BRX Pro Tip: Cancel Anytime

May 25, 2023 by angishields

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BRX Pro Tips
BRX Pro Tip: Cancel Anytime
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BRX Pro Tip: Cancel Anytime

Stone Payton: [00:00:00] Welcome back to Business RadioX Pro Tips. Lee Kantor and Stone Payton here with you. Lee, here at Business RadioX corporate and many of our studio partners, we choose to set up our arrangements with our clients in such a way that, really, if they want to, they can terminate the services. They can cancel any time.

Lee Kantor: [00:00:23] Yeah. Again, that goes back to what we believe in, that we should be providing value on a regular basis and that we don’t want to have our customers stay with us because they feel obligated to stay with us if we’re not delivering on the promises that we made.

Lee Kantor: [00:00:40] So then, rather than sell a service for a set period of time, we’ve created a model where our clients can proactively quit whenever they like, if they feel that they’re no longer getting the value they deserve. Now, some people might think that this is riskier, but research has shown that this can dramatically lower your customer churn and keep your customer longer. But the key is, you have to really be able to deliver on your promises.

Lee Kantor: [00:01:08] If you have a crappy product, then I wouldn’t do this. I mean, you have to have a good product or service where you’re confident enough that you’re going to be delivering the value so your clients will stay with you for a longer period of time.

Lee Kantor: [00:01:22] And that’s what we aspire to do and we encourage our studio partners to aspire to is to create these customers for life and be continually pushing the value curve, so they are always delivering more and more value and surprising and delighting your clients to keep them as customers for life. So, it might seem like it’s riskier, but in our business, it’s really paid off. And, you know, put the onus on cancel any time. You know, if you can deliver, then you have nothing to fear.

Rome International Film Festival podcast with Leanne Cook and Seth Ingram from RIFF, and Cheryl Jenkins with One Community United

May 24, 2023 by angishields

Rome International Film Festival
Rome International Film Festival
Rome International Film Festival podcast with Leanne Cook and Seth Ingram from RIFF, and Cheryl Jenkins with One Community United
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Tagged With: Broad Street, Cheryl Jenkins, Hardy on Broad, Hardy Realty Studio, Leanne Cook, Manco Logistics, Manco Logistics Corp., One Community United, RIFF, Rome International Film Festival, Seth Ingram

The Wrap Podcast | Episode 058: Unlocking Success in the Manufacturing Industry | Warren Averett

May 24, 2023 by angishields

TheWrapPodcastEpisode058UnlockingSuccessintheManufacturingIndustryWarrenAverett
Birmingham Business Radio
The Wrap Podcast | Episode 058: Unlocking Success in the Manufacturing Industry | Warren Averett
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Manufacturing companies face challenges that are different than any other industry. A global skills gap and worker shortage, an inability to pivot to remote work and changing regulations create a unique storm for these organizations.

So, what are the solutions?

Stephen Schaaf, CPA joins Kim Hartsock, CPA and Paul Perry, FHFMA, CISM, CITP, CPA, CDPSE to discuss the successful tactics that manufacturing companies are currently implementing to rise to the occasion. Learn how your manufacturing company can become more efficient, more effective and more innovative in this episode of The Wrap.

In this episode, you’ll hear:

  • Commentary about how manufacturing’s workforce challenges are a global issue
  • Ideas for improving hiring and employee retention practices specific to the manufacturing industry
  • Insight about interest expense limitations, research and development expenses and bonus depreciation
  • A story about implementing data analysis and technology into the manufacturing process to lower the defect rate in products

Resources for additional information:

  • Blog: What Will Research Expense Deduction Changes Mean for Your Business This Year?
  • Blog: Four Ideas for Employee Retention in the Manufacturing Industry
  • Blog: Six Strategies for Closing the Manufacturing Skills Gap and the Steps Employers Can Take Now
  • Blog: Recruiting Manufacturing Employees [How to Create A Winning Recruiting Strategy that Leads to Hires]
  • Event Invitations: Subscribe to receive invitations to future Manufacturing Roundtables.
TRANSCRIPT

Commentators (0:03): Hey, I’m Paul Perry, and I’m Kim Hartsock. You’re listening to The Wrap, A Warren Averett podcast for businesses designed to help you access vital business information and trends when you need it. So, you can listen, learn and then get on with your day. Now, let’s get down to business.

Kim Hartsock (0:21): Hi, everyone, and welcome to The Wrap. We’re excited to welcome today, Stephen Schaaf, the leader of our Manufacturing & Distribution Industry Group. So welcome, Stephen.

Stephen Schaaf (0:32): Well, thank you. I appreciate you guys having me, Kim and Paul. It’s a great topic, I think, of diving down into some industry specifics, or it’s a great series here to dive into some industry specifics, because it’s a complex world out there. And you really need to be an expert in your industry to truly add value and understand what’s going on. I’ve been with Warren Averett for a little over 30 years, and from day one, I’ve always worked with manufacturers and distributors. I like what they do. I like how they contribute to our economy. And it’s something that we at Warren Averett pride ourselves in as one of our larger industry segments.

Paul Perry (1:04): Absolutely, glad to have you with us. Now, Stephen, this is somewhat of a continuation of a discussion you and I had last week when we were having our Manufacturing & Distribution Roundtable. You know, lots of conversation in the room. Lots of discussion, lots of opportunities that they had and challenges. What were—you know, as you recap that that roundtable—what were the things that stuck out to you as major challenges for this industry?

Stephen Schaaf (1:28): Yeah, well, it was a great opportunity, that roundtable, to get some other CFOs together. Because one thing with manufacturing is that it is a fragmented industry. So, you’ve got your food and beverage group, you’ve got your plastics group, you’ve got your steel fabricator group. So, one thing we like to do is get those CFOs together from the different industry segments and share some of their pain points, their challenges and their issues. I’ll tell you right now that the number one challenge that came out of that roundtable—which a lot of other industries are having too—is workforce development and finding reliable and capable, qualified individuals who want to work. It’s not just a problem in the Southeast, or really in the United States.

I happened to be on a call earlier this week with an Italian manufacturer. One of our U.S. clients is looking at partnering with them. When we were talking about some of their challenges, the Italians said their number one issue was workforce development as well. They can’t find people. So, it’s on everyone’s mind, and it’s the biggest challenge. We’ve done it to ourselves as a society. I mean, manufacturing has its perception of being a dirty, blue-collar job, and everyone wants their children to grow up and be doctors and lawyers. But the facts are we need—and we do need doctors and lawyers—so, there’s nothing wrong with that. But we always need people to work in manufacturing; it’s not been a glorified position historically, but there are a lot of good-paying jobs, and that can lead to a rewarding career. With the advancement of technology, it can be a technical job too in a clean environment.

Kim Hartsock (2:59): Yeah, it’s interesting that you brought up the international impact, because I think for a long time, we’ve looked at this just as a silo of U.S. But as the industries—including manufacturing and distribution—have become global industries—right—then we have global challenges, like global supply chain, but also global labor markets. I don’t think anyone is prepared to come swoop in and solve our labor problems, right? We’re going to have to be a little bit more creative than that.

Stephen Schaaf (3:30): We are. I think the supply chain issue, which everyone was facing last year, seems to pretty much be under control a little bit more. In talking to a lot of our clients, 90-95% of their supply chain is back intact. We were able to work through that logistically. But this workforce development is a bigger problem that’s going to be here a lot longer, I think.

We try to advise our clients to look at it two ways to break it down into: How do you get new hires? Where do you find those people and get them on board? But, then also don’t forget about employee retention and keeping those employees you have because obviously, it takes a lot more time to bring someone on versus winning someone over and keeping them happy in the current job.

Paul Perry (4:15): I can imagine, Stephen, that the way that society and business is going right now with the move to remote work, that’s very difficult in the manufacturing and distribution industry, right? So, it’s to some degree, everybody’s having a problem. But I would argue manufacturing and distribution has it a little bit differently because you really can’t be remote and get the work done. Is that right?

Stephen Schaaf (4:38): Absolutely. I mean, you can’t take your mill equipment home to your house. You can’t take a lay or some other processing equipment. You’ve got to be there on site. We’ve had a lot of a clients too that have changed their administration side to say, “You need to be in the office if our plant people are here working. We want to present a team effort here and show them that you’re here as well.”

Kim Hartsock (5:02): So, Stephen, how are companies getting around that? What are they doing in terms of hiring? Any new ideas?

Stephen Schaaf (5:08): Well, some companies are trying to offer more non-traditional shifts. Some people have gone to 40 hours in four days. But depending on your production schedule, that can be a double-edged sword, because you may have to hire more people to meet these different shift needs. But it’s really trying to get outside the box. If you’re not on tech and if you’re not on social media, you need to be. I mean, everybody is—including the plant workers that are working these manufacturing jobs. It’s just another way to reach them and stay connected.

We’ve had a few clients that have looked at their current workforce and said, “Okay, these have been some great people. Where did we get them? Where did they come from?” They’re trying to use data, technology and what they already have in payroll. They may say that “Okay, our best employees come from this geographic area, and they live in this zip code. Well, let’s go market there and find more people that are like them, since they’ve been good employees.” A lot of other manufacturers are starting to go to career fair days at high schools and go ahead and plant that seed. In fact, we’ve had two clients—hundreds of miles apart in different geographic markets—that actually around the same time said they went to a middle school to go ahead and start planting that idea of if college is not for you, you can have a rewarding career here at XYZ plant, contribute to our local community and be a productive member.

Kim Hartsock (6:41): I think that’s interesting, because I do think that the approach is: our kids these days are seeing the cool jobs, right? The tech jobs, the Googles and all the things with AI. That sounds so cool. But if they could see the cool things that are happening within the manufacturing industry, right? Using robots and using AI? That might create a little bit more excitement—that it’s an exciting field for them to be interested in.

Stephen Schaaf (7:12): Absolutely. It makes them feel more valued and there’s the fact that they can learn to operate that equipment. I mean, there’s training that we obviously need to invest in the workforce, and it makes them feel a bigger part of it.

Paul Perry (7:27): And that’s bringing in the workforce. You talked also about, you know, retaining staff. Right? So that probably speaks to the culture of the organization. Would you agree with that?

Stephen Schaaf (7:36): Yeah, absolutely. Having that culture of a family environment where you can let these people know that they’re appreciated and valued and listened to? That’s a big thing. Now we’re hearing too of these multi-generations in the workforce that everyone wants their opinion known. And so there are little things where people have asked for picnic tables outside the outside the facility on a break, and even having one company build a gazebo that puts some shade in there. These are in the big scheme of things low-cost things. But that sense of appreciation and giving these employees a nicer environment really does go a long way. Some companies have brought in food trucks periodically on a Friday and either subsidize part of the lunch for the meal or had it be free for their employees. In that time when even (what I’ll call the administrative side) comes out, shares the lunches with them, gets to know them and has more interaction? That just makes for a more cohesive and friendlier environment that people want to stay in and contribute to.

Commentators (8:47): Want to receive a monthly newsletter with Wrap topics? Then, head on over to warrenaverett.com/thewrap and subscribe to our email list to have it delivered right to your inbox. Now, back to the show.

Kim Hartsock (8:57): So, Stephen, switching gears just a little bit, what are you seeing in terms of tax strategies? Is there anything new coming up that you’re starting to see more of?

Stephen Schaaf (8:58): Well, taxes have always been a big expense. When you think of that on an income statement as a percentage of revenue, that’s one of your largest items by labor and materials. In 2023, here under the current tax law, there are three areas that manufacturers are going to find an unpleasant surprise. Hopefully, Congress—in the next couple of weeks— may implement a workaround for some of this. But, as of right now, it’s not. That first one is the interest expense limitation. This has kind of slipped under the radar for a lot of companies and a lot of manufacturers because of two factors:

One, we’ve been in such a low interest rate environment for 8 to 10 years now. People have taken it for granted that I can have a loan at 2%, 3% or 3 ½%. But now, here, obviously, the environment pain rates are rising. Many people haven’t experienced that there’s actually a law implemented back from 2017 that limits the tax deductibility of your interest expense. Up until 2023, this was based off of 30% of EBITDA. So, you’ve got to take your earnings, plus your taxes, depreciation and amortization—that depreciation being a big one in manufacturing–that really lets you raise that baseline of then what you took 30% of that, and anything below that you’ve got to deduct as your interest expense. Well, starting in 2023, that baseline becomes EBIT instead of EBITDA. So now all these manufacturers are not going to be able to add that depreciation expense to their baseline amount to determine what is deductible from an interest expense. You couple that limit with now interest rates going north of 6%. There’s going to be an unpleasant surprise, if you’re not planning for it, of having a lot of your interest expense that will not be deductible for tax purposes.

Kim Hartsock (11:05): And if you think about specifically, within this industry, depreciation is a huge item, right? This is a very capital intense industry, where they’re relying on that depreciation deduction every year.

Stephen Schaaf (11:17): Absolutely. Then, you throw in that a lot of these companies are financing their working capital through a line of credit and have term loans. So, you have both of those components. One of them’s going away, and it’s not going in the good way. Then, the second. Another item here that changed recently deals with research and development expense. So, historically, these activities have been freed as a current expense for tax purposes.

But effective in 2022, those research and development activities are now required to be capitalized for tax purposes and amortized or expensed over five years. So now, what a company may have spent—and depending on the size of your company–you may have an engineering department or you may outsource some of these R&D expenditures. So, it can be a variety of level of expenses depending on what you do. But you used to be able to expense those, take them right off your bottom line for tax purposes. But now, you’ll only get 20% of that activity each year for five years. So, you still get it, but it’s just spread out over a much longer time period that you get that tax benefit.

Kim Hartsock (12:07): You alluded to this, Stephen, saying that you’re hoping that, you know, Congress will repeal this, but where is this stuck? And where, if I’m a leader within a manufacturing company, and I’m just hearing about this or I’m not aware that maybe this is a law change, where could you point me to that?

Stephen Schaaf (12:46): Well, you need to reach out to your local Congressperson. We’ve actually helped clients do that. We’ve got a draft of a template letter that you could send to your client, stating some of these three things, how they negatively impact your business and that you would like those things reverted back to how they were. But your question on where they stand? I’ve heard the Ways and Means Committee does have solutions to these. But everything right now is going to be on the debt ceiling. Whether these get worked in there or not is anybody’s guess.

I wish we had a crystal ball that we could look at, but as of current law right now, those two things, the interest expense and the R&D, are going to hit people pretty hard. Then, a third item that has always been on the books, but it starts here in 2023, is that bonus depreciation is now starting to be phased out. This has been going on for quite a few years where Congress allowed you to write off 100% of your capital assets, and it was referred to as bonus depreciation. Because historically, you would take that over a—just like that R&D expense I talked about—you take it over a certain amount each year. But that is finally under current law, down to 80% in 2023. So, anything you buy, whether it’s a new mill or any other capital asset you put in your plant, you’ll only get to write off 80% of that in 2023. It starts phasing down by 20% each year until it’s zero in 2027. So, it’s to be determined if Congress will reverse these and give the manufacturers a little more of a tax break, but hopefully they will.

Paul Perry (14:28): Stephen, it sounds like people in this industry and companies in this industry, there are a lot of dynamic issues that they have to solve, you know. What are some of the higher-arching solutions that companies are putting into place to respond to some of these issues? Are they rethinking what and how they do things? What is the solution for a lot of these issues for companies?

Stephen Schaaf (14:51): Obviously, it’s trying to be more efficient and effective in what they’re doing. Some companies—there’s been a little bit of a trend of more companies bringing services back on shore and not stretching out their supply chain as much to have a little more control over that and to get a quicker turnaround order lead time to be more efficient. Because if taxes are going up, we’ve got to find other ways to be more efficient. Companies need to look to using more technology in their manufacturing process. They need to think outside the box on what they do as well.

One story about a company that was a stamping facility: they had an acceptable defect rate. But they wanted to try to lower that even more. They spent a couple hundred dollars on some temperature sensors, and then lined that up from a data analysis perspective on timing on when those defects were occurring. When looking at the data, they realized that there was a certain time period and a temperature drop that were causing these defects to occur. When they analyzed it further, they realized that was when certain employees went on break, and they were opening a door in the facility that was then changing the temperature. Obviously, this was a time sensitive process or temperature sensitive process, and that was causing the defect. So, they ended up putting up plastic that you’d see in a freezer around that exit door. That ended up maintaining the temperature, dropping their defects and becoming more productive by spending a couple hundred dollars on some temperature sensors and by being able to think outside the box and using data in a different way.

Paul Perry (16:45): It’s interesting. I’ve always liked—I think it was IBM’s slogan—know what your data knows, right? It knew what the issue was, you just have to dive in to figure it out. That’s really interesting.

Stephen Schaaf (17:00): With the technology costs continuing to come down, it’s unlimited on what you really could do. You just need someone to come think outside the box and change a little bit or apply a different thought and data to to the process.

Kim Hartsock (17:16): Yeah, I think my approach is just to really recommend to people to understand that the technology is not going away. Instead of fearing it and thinking, you know, how it could negatively impact your business? Reverse that and think, “How can I use it to make us better and make us more efficient?” You know, we just talked about all these labor challenges. How can we use that to solve our labor problems? So, I think, instead of being afraid of it, let’s embrace it and try to figure out ways to make it work for us.

Stephen Schaaf (17:48): Don’t be afraid of asking your workforce too. They’re the ones that are out there in the plant. Go out and ask them: what do they need? What tools do they need to do this better, faster and more efficient?

Kim Hartsock (17:59): That’s a great idea. Well, Stephen, here on The Wrap, we always ask our guests to wrap it up in 60 seconds or less. So, what’s the one thing you want our listeners to leave with today?

Stephen Schaaf (18:11): Okay, well, we talked about a few issues facing manufacturing. My closing comment or wrapping up would be that—and a little bit what we talked about there—I would challenge each manufacturer to think of themselves as a data processor, not just as the manufacturer of your particular product. If you compare the quantity of your products produced each year to the quantity of data you create and analyze each year, I bet you’d be surprised. So, look for ways to improve that flow of data through your whole facility, looking at new data to collect, analyze and sort this data in different ways to your manufacturing process.

I’ve had a few clients that have looked at themselves as data processors—and not just manufacturers—and it’s led to changes that have made them more efficient, more profitable and ultimately increased the level of their happiness of their workforce too. So, no matter how old your product is, or the process is, you can become a leader in your segment by using that data and analyzing it to your advantage.

Paul Perry (19:10): Alright, well, Stephen, it’s been a pleasure having you with us on The Wrap. Thank you for bringing this information to our listeners, and I look forward to talking with you soon.

Stephen Schaaf (19:18): Well, thank you. I enjoyed it. Good to see you both.

Commentators (19:20): And that’s a wrap! If you’re enjoying the podcast, please leave a review on your streaming platform. To check out more episodes, subscribe to the podcast series or make a suggestion of other topics you want to hear, visit us at warrenaverett.com/thewrap/.

BRX Pro Tip: Beef Up Your Social Proof

May 24, 2023 by angishields

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BRX Pro Tip: Beef Up Your Social Proof

Stone Payton: [00:00:00] Welcome back to Business RadioX Pro Tips. Stone Payton and Lee Kantor here with you this afternoon. Lee, I think one of the things that we can do that get some results fast is if we invest the time and energy to beef up our social proof.

Lee Kantor: [00:00:19] Right. In professional services, especially, having social proof is critical in the buying decision of your prospect. They’re checking you out. They want to know that whatever you’re selling is working for somebody. So, the more energy and more kind of proof you have to other people that what you do works and it helps people, the better.

Lee Kantor: [00:00:42] You can’t have too much social proof. You can’t have too many testimonials. You can’t have too many case studies and too many success stories. It’s impossible. The more you have, the better. So, because of that, it’s important to invest time every week, every month on getting more of these things. Find people that you’ve helped. Get them to, you know, write something about how you helped them, to record something about how you helped them, but something that proves to other people that what you do works.

Lee Kantor: [00:01:12] So, you cannot invest too much time, in my opinion, in this area, and it should be part of your weekly activities. Persuasive social proof lets your prospective client know what you can do, how you have successfully solved other people’s problems. And that, ultimately, lets them know that your service works and it’s a safe choice for them to make. Nobody wants to take any risk if they don’t have to. And this kind of alleviate some of their fear when it comes to a buying decision. So, more social proof, the better.

Empowering Financial Literacy: Insights from April Hudgens, Five Rings Financial

May 23, 2023 by angishields

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Northwest Arkansas
Empowering Financial Literacy: Insights from April Hudgens, Five Rings Financial
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Welcome to an engaging episode of Northwest Arkansas Business Radio, where financial literacy takes center stage.

Join us as April Hudgens, a prominent figure from Five Rings Financial, imparts her expertise, empowering listeners with valuable insights and strategies to navigate the world of personal finance.

Tune in and embark on a journey towards financial success.

Five-Rings-Financial-logo

April-Hudgeons-Five-Rings-FinancialApril Hudgens is a Regional Director with 5 Rings Financial, where her biggest focus is on educating middle Americans on how money works and how to protect their financial household with Living Benefits.

After many years of being a single mom, April knows and understands the stress an worry about money.

It is her team’s mission to help people to maximize their income with funds they already have in order to accomplish the peace of mind for both the present and the future.

April’s company and team are focused on educating average people, one person or family at a time, on how money works.

Connect with April on LinkedIn, and check out her web page livingbenefitsexperts.com/Hudgens.

To learn more about becoming an agent, check out The Donnelly Team App.

Key Points:

  • Gain Expert Insights: Uncover a treasure trove of expert insights as April Hudgeons, from Five Rings Financial, delves into the realm of financial literacy. Learn practical tips and techniques to strengthen your financial acumen.
  • Enhance Decision-making: By listening to this episode, you’ll discover how to make informed decisions when it comes to personal finance. April Hudgeons shares her knowledge to help you assess investment opportunities, manage debt, and plan for a secure financial future.
  • Learn from a Trusted Advisor: April Hudgeons, with her vast experience in financial planning, offers a wealth of knowledge to listeners. As you absorb her insights, you’ll gain confidence in your financial decision-making and develop a solid foundation for a prosperous life.
  • Unveiling Five Rings Financial: Explore the offerings and ethos of Five Rings Financial, as April Hudgeons provides an inside look at the organization’s commitment to empowering individuals with financial knowledge and resources.
  • Transform Your Financial Outlook: Whether you’re a seasoned investor or just starting on your financial journey, this episode equips you with the tools and knowledge necessary to make significant strides in your financial well-being. Prepare to transform your financial outlook.

Tagged With: Five Rings Financial

The Hardy Realty Show – Amanda Farrell with Farrell’s Frame and Design

May 23, 2023 by angishields

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The Hardy Realty Show
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Tagged With: Amanda Farrell, Broad Street, Farrell's Frame, Farrell's Frame and Design, Hardy on Broad, Hardy Realty, Hardy Realty Show, Hardy Realty Studio

BRX Pro Tip: 30 Day Connection Challenge

May 23, 2023 by angishields

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BRX Pro Tip: 30 Day Connection Challenge 

Stone Payton: [00:00:02] And we are back with BRX Pro Tips. Lee Kantor, Stone Payton here with you. Lee, you have a challenge to issue the 30-day connection challenge. What are you talking about?

Lee Kantor: [00:00:14] Yeah, I love these 30-day challenges. These kind of sprints really get you focused on one thing and kind of forces you to execute in a timely, repeatable manner. So, this month, I’d like us to focus in on connecting people together. Every day for a month, I’d like you to take two people in your network and connect them together, people that don’t know each other. I would start with your clients first.

Lee Kantor: [00:00:38] Pick one of your clients, connect them with somebody in your network that they should know, they’ll be good guest on their show. That’s an easy connection to make. And then, I would move on to my power partners. Who are the power partners? I would connect them with people they should meet. Then, I’d move on to my good prospects. Connect them with people they should meet. And then, I’d move on to my good guests that I like to rekindle a relationship with.

Lee Kantor: [00:01:00] By doing that every single day, at least one connection or pairing two people together, you should be able to really get a lot of love and appreciation from the people you’re connecting and really differentiate yourself from people in the market. This is one of our superpowers, the ability to have a diverse network and to connect people together and cross-pollinate people that usually would never run into each other. So, leverage it, take advantage of it. That is one of the superpowers of being a Business RadioX studio partner or Business RadioX sponsor.

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