angishields, Author at Business RadioX ® Page

Jim Berryhill with DecisionLink

February 7, 2021 by angishields

Atlanta Business Radio

Jim Berryhill with DecisionLink

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Jim Berryhill is the CEO, Co-Founder, and Director of Value Management pioneer DecisionLink. He has spent over 30 years in enterprise software sales and sales management, leading high-performance teams at ADR, CA, Siebel Systems, and HP Software with a focus on value selling.

Jim founded DecisionLink with a vision to make Customer Value a strategic, competitive asset in the Digital Economy by delivering the first enterprise-class platform for Value Management. The Accel-funded company has deployed Value Management programs with leading brands like CrowdStrike, DocuSign, Marketo, ServiceNow, VMware, and more.

Jim is a graduate of the University of Georgia, resides in Atlanta with his wife Elise, and has 2 children and 3 grandchildren.

Connect with Jim on LinkedIn.

What You’ll Learn in This Episode

What CVM is and how companies use it
How CVM has changed over the years and why is it so critical now
What is the “last mile” in innovation and how CVM plays a role in that
DecisionLink’s role in CVM and how they have helped expand this space
Some of the company’s working with DecisionLink and their experience with their ValueCloud solution and CVM
What’s next for CVM

About Our Sponsor

OnPay’s payroll services and HR software give you more time to focus on what’s most important. Rated “Excellent” by PC Magazine, we make it easy to pay employees fast, we automate all payroll taxes, and we even keep all your HR and benefits organized and compliant.

Our award-winning customer service includes an accuracy guarantee, deep integrations with popular accounting software, and we’ll even enter all your employee information for you — whether you have five employees or 500. Take a closer look to see all the ways we can save you time and money in the back office.

Follow OnPay on LinkedIn, Facebook and Twitter.

The Hardy Realty Show – Wanda Whitten from Heart of the Community

February 5, 2021 by angishields

The Hardy Realty Show

The Hardy Realty Show - Wanda Whitten from Heart of the Community

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We Are Real Trusted Advisors

February 5, 2021 by angishields

Lindsay Fork with Luxe Bridal

February 4, 2021 by angishields

Columbus Business Radio

Lindsay Fork with Luxe Bridal

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Lindsay Fork is the Founder + Creative Director of Luxe Bridal, LLC. Luxe Bridal is a bridal retail company comprised of two separate brand entities, La Jeune Mariee Bridal Collection and Luxe Redux Bridal.

Our Flagship boutiques are located in Columbus, Ohio. We have 6 brick and mortar locations within the Midwest and a strong online presence. La Jeune Mariee is our traditional, special order boutique with one powerhouse location.

Luxe Redux is the sister brand, created from a need of offering brides luxury, designer gowns at a discounted price. This brand houses 5 locations + growing, with a robust online presence.

Follow Luxe Redux Bridal and La Jeune Mariee on Instagram.

Ashley Lansdale with Amazon Logistics and Khary Miller with Black Star Delivery

February 4, 2021 by angishields

Atlanta Business Radio

Ashley Lansdale with Amazon Logistics and Khary Miller with Black Star Delivery

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Ashley Lansdale, Regional Public Relations Manager, Amazon

Khary Miller is a Delivery Service Partner with Amazon Logistics through his company Black Star Delivery. Khary began his business with Amazon Logistics in August 2020 and runs a team of 70 delivery drivers with 33 vehicles delivering Amazon packages to customers in Metro Atlanta.

Prior to becoming a Delivery Service Partner, Khary was an operations manager for Amazon Fulfilment. He also worked in managerial roles for Caterpillar and Kraft. Khary holds a BA and MAT in history from Norfolk State University and an MBA from Miliken University. He is also a Lean Six Sigma Black Belt.

Khary served in the U.S. Army as captain in the 82nd Airborne Division from 2001 to 2008 and was deployed twice to Iraq and once to Afghanistan. He also participated in Operation Katrina. Khary lives in South Fulton with his wife, Precious. They have three children – Anthony, Selah and Nassor.

What You’ll Learn in This Episode

What is an Amazon Delivery Station? How do they fit into the bigger Amazon picture?
What is a Delivery Service Partner? Why are they important to Amazon Delivery Stations?
Khary’s background and what he was doing before becoming an Amazon Delivery Service partner
The qualifications for becoming a Delivery Service Partner
The story behind the Black Star Delivery name
How the pandemic has impacted Khary’s work? What it’s been like managing a team of front line workers during this time
Advice for those interested in becoming a Delivery Service Partner

About Our Sponsor

Follow OnPay on LinkedIn, Facebook and Twitter.

Rome Floyd Chamber Small Business Spotlight – Courtyard Rome Riverwalk, Lazarus Tribe Wellness, and Wayne Davis Concrete

February 4, 2021 by angishields

Rome Business Radio

Rome Floyd Chamber Small Business Spotlight - Courtyard Rome Riverwalk, Lazarus Tribe Wellness, and Wayne Davis Concrete

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Customer Experience Tip: It’s Not a Transaction, But an Intersection!

February 4, 2021 by angishields

Customer Experience Radio

Customer Experience Tip: It's Not a Transaction, But an Intersection!

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CX Tip: It’s Not a Transaction, But an Intersection!

Lee Kantor: [00:00:06] Lee Kantor here from Business RadioX. Jill, today’s customer experience tip is it’s not a transaction, but an intersection. Please tell us more.

Jill Heineck: [00:00:14] Well, we’d like to think of each customer as a lifelong relationship, right? And it will change the way you interact and communicate with them. You know, being a good listener, it’s not always what you say or do, but it’s how you make people feel that matter the most. You know, I’m not your only customer, but make me feel like I am, and that you can address any and all of my concerns.

Jill Heineck: [00:00:35] Recently, I had an account mix up at a large regional bank. My experiences in the past at this bank have all been pretty much muh, to say the least, but the last one hit it out of the park. The bank rep continued to reassure me that he would call everyone he could internally in an attempt to get the answer we needed. And let me tell you, he certainly delivered to the point that he may have probably called me two or three times that day to give me status updates. In 22 years of business, this has never happened. So, this rep created an intersection between a transaction and an interaction that could last another 22 years. That’s the tip for today.

Lee Kantor: [00:01:10] Great tip, Jill. Thanks for listening.

Connect with Jill at heineckandcompany.com.

John Morehouse with Georgia Center of Innovation for Manufacturing

February 4, 2021 by angishields

Atlanta Business Radio

John Morehouse with Georgia Center of Innovation for Manufacturing

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John Morehouse is the Director of the Georgia Center of Innovation for Manufacturing where he is able to draw on his multiple decades of experience in order to meet the many needs of Georgia’s manufacturing industry.

From 2012 to 2016, John served as the Director of Manufacturing Education Programs at the Georgia Tech Manufacturing Institute. While in that role, John presided over the creation of the Technical College System of Georgia – Georgia Tech Manufacturing Institute student internship program which initially provided students at LaGrange’s West Georgia Technical College the opportunity to gain valuable hands-on manufacturing experience under the guidance of the State’s most advanced manufacturing higher education program, and has since grown to encompass the entire technical college system in the State of Georgia. From 2012 to 2016, Mr. Morehouse’s efforts in the areas of manufacturing education and workforce development resulted in more than $750K in funding for the Georgia Tech Manufacturing Institute.

In addition to his years furthering manufacturing higher education in Georgia, John spent nearly a decade in private-sector manufacturing. As a manufacturing engineer for Lutron Electronics and Lutron S.M., Mr. Morehouse led projects that resulted in reductions in manufacturing defects and customer returns, and tens of thousands of dollars in cost savings.

Mr. Morehouse has been published in multiple peer-reviewed scientific journals, as well as monthly magazines. He also holds a provisional patent.

Connect with John on LinkedIn.

What You’ll Learn in This Episode

What is the Georgia Centers of Innovation?
What role does the Center of Innovation for Manufacturing play in helping Georgia businesses?
If I’m a new business interested in the Center’s services, how can I get connected?

About Our Sponsor

Follow OnPay on LinkedIn, Facebook and Twitter.

BRX Pro Tip: What Your Client Really Wants

February 4, 2021 by angishields

BRX Pro Tips

BRX Pro Tip: What Your Client Really Wants

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BRX Pro Tip: What Your Client Really Wants

Stone Payton: [00:00:00] And we are back with Business RadioX Pro Tips. Lee Kantor and Stone Payton here with you. Lee, I know you and I both are big fans of clarity. Let’s talk with specific respect to getting absolute clarity on the result your client really wants.

Lee Kantor: [00:00:18] Yeah. I think at the beginning of a conversation, a relationship with a prospect, you have to understand what a win looks like for them. You have to understand what is the result that they really, really want. Not the thing they might say they want at first, but really dig deep and to find out what it is that they’re trying to get out of the relationship. And a lot of times it’s not obvious. A lot of times I know in our business, people come to us and say, “I want to get more popular on social media. I want more engagement and things like that.” But what they really want is one more client or two more clients.

Lee Kantor: [00:00:55] And when you really get clarity around the result that they’re trying to achieve and you get them to kind of verbalize that and to announce it, then you have something. Now you’re clear and now you can aim at that goal. And you don’t have to get distracted by these other kind of breadcrumbs that might be on their way toward their ultimate goal. But they’re not really the ultimate goal that they’re looking for.

Lee Kantor: [00:01:20] So, I recommend just keep asking why a bunch of times about why you want that. Why do you want that? Why is that part important to you? What is it that you really, really want? And once you understand what they really want, now, you can deliver that. And that’s the metric that matters, and that’s where you should be held accountable for and your client should be held accountable for. Because if we’re trying to achieve that objective together, then now we have something to aim at. And, now, we know if it’s working or not.