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Customer Experience Radio Welcomes: Mike Gomes and Brian Ericson with Cortland

June 21, 2019 by angishields

Atlanta Business Radio

Customer Experience Radio Welcomes: Mike Gomes and Brian Ericson with Cortland

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Aren’t we all really in the customer experience business? During the 20+ years in residential real estate and corporate relocation, the #1 cornerstone of Jill’s business has always been the experience she and her team delivers. Little did she know that this strategy that would become a leading best practice for the world’s greatest businesses to survive in the future. This inspired Jill to interview big business as well as top CX professionals who are leveraging strategies to deliver a superior customer experience, and to share their stories with the business community at large. Join Jill every third Wednesday at 10AM at CXRadio.online.

Mike Gomes is Cortland’s, and the multifamily real estate industry’s, first-ever Chief Experience Officer. In his role as CXO, Mike oversees marketing and communications, design (architecture, interior design and product design), and innovation teams, and he works across all of Cortland to align the entire organization around a forward-thinking resident and community experience.

Prior to joining Cortland, Mike served as SVP, Fan Experience for AMB Sports and Entertainment (AMBSE), the parent company of the NFL’s Atlanta Falcons, Atlanta United of MLS, and Mercedes-Benz Stadium. He helped achieve industry-leading results through the design and implementation of innovative strategies and programming that enhanced the game and event day experience for fans and guests of the new stadium. He also oversaw marketing and brand management for the Falcons and the Stadium as well as game-day and special event multimedia production, creative services, mobile applications, and retail across all three brands.

Prior to joining AMBSE, Mike enjoyed a more than 20-year career with Walt Disney Parks and Resorts. During his career he held a variety of executive leadership roles overseeing the strategic development and launch of several new guest experience enhancements, including new products, services, and events at Walt Disney World and other Disney theme parks across the world. He has had responsibilities overseeing product management, business development, website and mobile applications development, ecommerce, and operations. He has also been named on three US patents.

Brian Ericson is the Vice President of Marketing Insights and Technology for Cortland. He works to develop a deep understanding of who Cortland’s residents are and what makes them love their living experience, leveraging primary research and the Kingsley resident satisfaction program. His team is responsible for enhancing Cortland’s digital reputation, through actively managing and soliciting online reviews. His team also recently led a complete re-launch of Cortland’s website platform and manages a variety of pilot programs for customer-facing technologies.

He previously spent 8 years in global loyalty program development at IHG (InterContinental Hotels), including a two year assignment in Bangkok, Thailand. He earned his MBA from Kellogg (Northwestern).

About Your Host

Jill Heineck is a leading authority on corporate relocations, and is highly sought after for her real estate industry acumen and business insights. As a published author, frequent panelist and keynote speaker, Jill shares her experience and perceptions with people from around the globe.

Jill is a founding partner of Keller Williams Southeast, established in 1999, and the founder and managing partner of Heineck & Co. Her real estate practice specializes in corporate relocations, individual relocations, luxury residential, and commercial properties. Jill’s analytical approach to problem-solving, along with her expert negotiation skills and sophisticated marketing, deliver superior results to her clients. Her winning strategies and tenacious client advocacy have earned her a reputation for excellence among Atlanta’s top producers.

While Jill has received many accolades throughout her career, she is most gratified by the personal testimonials and referrals she receives from her clients. Jill’s unwavering commitment to the customer experience, and her focus on the unique needs of each client, serve as the foundation of her success.

Follow Jill Heineck on LinkedIn.

Amelia Warren, Crystal MacGregor, and Jen McIntyre with Epicure

June 20, 2019 by angishields

Valley Business Radio

Amelia Warren, Crystal MacGregor, and Jen McIntyre with Epicure

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Amelia Warren

Amelia Warren is CEO of Epicure, Canada’s largest direct sales company. Epicure was founded in 1997 by Amelia’s mother, Sylvie Rochette, then a busy mother of two who aspired to share the clean eating solutions she had created for her family. Today, Amelia is the youngest CEO in direct sales in North America and one of the youngest female CEOs in Canada. She has taken Epicure in a bold new direction with the revolutionary Good Food. Real Fast™ Movement, a global movement to give every person the knowledge and skills to cook and eat well for a lifetime of good health.

Epicure is a community that unites and inspires each other to rally around clean eating. Epicure is dedicated to sharing delicious meal solutions that use only real, whole ingredients you can trust, while never ever compromising on taste. As the first company in the Direct Sales industry to take on clean ingredients, Amelia and Epicure were the first to enroll in the Non-GMO Verification Project and implement a stringent clean ingredients mandate and triple-testing to ensure the complete product line is gluten and nut-free.

Amelia has won numerous awards, including being named in PROFIT magazine’s Top 100 entrepreneurs in 2013 and 2014; Top 20 under 40 Vancouver Island 2013, and British Columbia’s top 40 under 40 Business Leaders in 2015. Amelia is an active member of YPO, is the Executive Director of the Epicure Foundation and was recently named a member of the YPO BC Chapter Executive.

Connect with Amelia Warren on LinkedIn, Facebook, and Instagram, and follow Epicure on LinkedIn, Facebook, Twitter, and Instagram.

Crystal MacGregor

Crystal MacGregor is a Registered Dietician and Epicure’s Director of Innovation, R&D, and Merchandising. She has over a decade of experience and knowledge working in many innovative areas of dietetics: food industry, sports centers, school boards, grocery stores, hospitals and product development. She is a good food advocate and personal training specialist and presently co-chairs Dietitians of Canada’s Food & Culinary Network.

Crystal holds a Bachelor’s Degree in Science with a Major in Nutrition from the University of Prince Edward Island where she also completed her dietetic internship. She has been working for Epicure in various innovative roles since 2007. Today, she leads two dynamic teams to challenge how consumers enjoy good food. She provides nutrition expertise and strategy for innovation, research and product development, product marketing & merchandising, recipe development and creative insight to meet corporate goals to change a plate, change a life.

Connect with Crystal MacGregor on on LinkedIn, Facebook, Twitter, and Instagram.

Jen McIntyre

Jen McIntyre is an unschooling mama of two energetic boys, a creative entrepreneur at SquishKit.com, and a community leader and coach who inspires other “multipurpose mamas” to design and live amazing lives. Jen’s fun-loving attitude, extraordinary communication skills, and deep commitment to a healthy, active lifestyle enhance her work in individual and group settings. A former workshop leader and coach, her clientele of adventurous “goal getters” has included personal trainers, yoga instructors, police officers, moms, small business owners, government employees, artists, electricians, chiropractors, insurance salespeople and real estate investors.

A native of Victoria, British Columbia, Jen’s family has used Epicure products for over 20 years. She currently lives in Phoenix, Arizona and is excited to help lead Epicure’s expansion into the US market.

Connect with Jen McIntyre on Instagram.

Gabriel Orthous with Central Georgia Health Network

June 20, 2019 by angishields

Just My Segment

Gabriel Orthous with Central Georgia Health Network

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Gabe Orthous, CIO executive at Central Georgia Health Network (CGHN), offering 20+ years of progressive experience as a value-based care strategic thinker and executor with a history of scaling and driving return on investment of complex healthcare IT solutions.

Sales Effectiveness Radio – June 18, 2019

June 19, 2019 by angishields

Sales Effectiveness Radio

Sales Effectiveness Radio - June 18, 2019

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Jim Foster is a results-driven Senior Executive with over thirty years of progressive experience and success in the technology sector. Successfully led organizations in the enterprise, SMB, SOHO, and consumer markets. A highly diverse background that includes technology, product development, sales, marketing, and general management. Twenty-five years of P&L responsibility achieving double-digit revenue growth with consistent positive operating margins. Launched multiple highly successful product lines with operational management of companies or divisions from 20 to 3,000 employees.

Scott Sullivan is a Regional Sales Manager with Ultria and has extensive experience in Start-ups, High-Growth, Mature Companies & Acquisitions. Selling and operational expertise in the following enterprise application markets: ERP, Document Management & Workflow, Operational Systems Management, Knowledge Management, Internet Infrastructure, Enterprise Content Management, Enterprise CRM, E-commerce Infrastructure, Enterprise GRC, Transactional Analytics, Multi-dimensional enterprise deployment models, SaaS, SaaS Hybrid, Hosted and Premised based solutions.

About Your Host

Steve Maul is the founder and managing principal at The Semantics Group. He brings nearly 40 years of successful marketing, sales, performance improvement and management experience to the clients with whom he works. Having a career in direct and channel sales, sales management, marketing, finance and as an executive in companies both large and small, Steve grasps quickly the challenges faced by his clients and works to clear the hurdles that prevent revenue growth and predictability.

His passion is not only helping his clients GET customers, but also ensuring that they can deliver the expected value so those customers will establish loyalty and repeat buying. Steve has authored dozens of performance improvement programs for sales, marketing, consulting and customer service professionals and worked extensively with world-class companies such as SAS Institute, CenturyLink, Cisco, FinListics, Fiserv, Mansfield Energy, Oracle, SAP, and others.

Follow The Semantics Group on Twitter and Steve Maul on Twitter and LinkedIn.

Dr. Karen Jacobson, Jeff Lynch with the Law Offices of Jeffrey D. Lynch, and Barney Davey with Art Marketing News

June 19, 2019 by angishields

Valley Business Radio

Dr. Karen Jacobson, Jeff Lynch with the Law Offices of Jeffrey D. Lynch, and Barney Davey with Art Marketing News

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Dr. Karen Jacobson

Dr. Karen Jacobson is an author, speaker, and high-performance strategist. She specializes in working with organizations that want to develop leaders and high-performance teams to be more efficient, effective and engaged. Her services include speaking, team development, behavior assessment tools, and executive coaching.

Dr. Jacobson is the author of Power Conversations, a business communication guide, and the creator of the High-Performance Triad, an effective strategy for creating your performance advantage. Audiences leave her presentations energized and armed with an arsenal of new skill sets and tools to provide lasting transformation.

Connect with Dr. Karen Jacobson on LinkedIn, Facebook, Twitter, and Instagram.

Jeff Lynch

The Law Offices of Jeffrey D. Lynch helps families develop a plan in case one of their family members is unable to make financial and health care decisions for themselves, or passes away. These plans typically consist of Wills, Trusts and Powers of Attorney Documents. Each family has different issues that need to be addressed therefore the provisions in the documents can differ significantly from one family to the next. Having a candid and confidential conversation with Jeffrey will allow for him to identify any issues which need to be addressed in your families documents.

Jeff Lynch began his career in estate planning as a life insurance agent with his step father martin Schuchat at Farm Bureau Financial Services. They traveled the state of Arizona, working with farmers, ranchers and small business owners who needed to protect their families. During the recession, Jeff fulfilled a lifelong goal of becoming an attorney by graduating from law school in two years and passing the bar on his first attempt.

During and after law school, Jeff worked for a well known estate planning firm until he opened the Law offices of Jeffrey D. Lynch in 2017. He continues to practice in the areas of Estate Planning and probate law, and has recently begun representing personal injury clients injured in an accident.

Connect with Jeff Lynch on LinkedIn and Facebook, and follow The Law Offices of Jeffrey D. Lynch on Facebook.

Barney Davey

Barney Davey is an artist advocate, business coach, author, blogger, online course creator, and digital marketing tools and techniques junkie. He is also the publisher of Art Marketing News. The blog, published weekly since 2005, provides visual artists and creative entrepreneurs with professional art career development tools, training, and advice. The company publishes insightful business and marketing information and produces online training courses, all with the goal of helping artists to find buyers, sell art and create prosperous careers.

Barney has been a soldier, firefighter, steelworker, Teamster, advertising agency owner, sales rep, sales manager, trade magazine and trade show marketing executive, and internet marketing entrepreneur. He has an extensive 30-year history working on marketing and advertising campaigns and strategies with small businesses, top tier ad agencies, and Fortune 500 companies. He worked closely with the many business sectors, including insurance, (life, health, and property-casualty), financial planning, hospitality, home furnishings, fine art, and picture framing retailers, and private clubs.

Barney splits his time between publishing books and blogs, creating and marketing online courses, and providing private coaching for creative entrepreneurs. He also is working on a launch for a new venture aimed at helping Baby Boomers transition to an entrepreneurial life after retirement.

Connect with Barney Davey on LinkedIn, Facebook, Twitter, and Instagram, and follow Art Marketing News on Facebook.

Leadercast: Angela Raub and Angie Ahrens

June 18, 2019 by angishields

Atlanta Business Radio

Leadercast: Angela Raub and Angie Ahrens

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Angela Raub is CEO of Leadercast, a global pioneer in leadership development. Raub has served Leadercast and its audiences for nearly two years as Chief Sales Officer, where she oversaw all aspects of Leadercast’s business development, executed strategic growth initiatives, and managed a growing team of enthusiastic sales professionals.

Prior to joining the team at Leadercast, Raub held leadership positions at Pathbuilders Inc., Wellspring Living, Hotel Equities and J. Mack Robinson
College of Business at Georgia State University. She holds an Executive MBA in International Business from Georgia State University and received her undergraduate degree in Communications and Business from University of Toledo.

Connect with Angela on LinkedIn.

Angie Ahrens, CMP, is the Vice President, Operations at Leadercast. Meetings and events are her profession and passion, as Angie oversees the production of Leadercast Live, Leadercast Women, and the events growing at the company. Driven by passion, purpose and fulfillment, she strives to provide attendees with an unforgettable experience and the tools to walk away inspired to be a better leader. Outside of work, Angie resides in the Atlanta area with her husband, Tim, and two Shiba Inu dogs, Nala and Remy. Travel, cooking, dining and entertaining are all passions she indulges in when living life to the fullest.

Connect with Angie on LinkedIn.

About Leadercast

Leadercast is dedicated to building leaders others will follow by providing solutions, events and resources for individuals, teams, organizations and corporations across all industries. Whether you need tools to lead yourself, your team or your company, Leadercast will guide you on your journey to being a leader worth following.

About Your Host

Pat Hurston is a highly dedicated and resourceful corporate and non-profit executive with over 30 years of experience in all aspects of executive leadership, strategic planning, and fundraising. She has a proven record of fostering organizational efficiency and growth and is adept at the effective leadership of any size staff.

Pat has a passion for women and children issues and providing leadership in the business community as a servant leader, serving as a volunteer, board member and advisor to the board, to help make positive change.

Connect with Pat on LinkedIn.

LT Ladino Bryson with vCandidates.com, Lisa Glenn Nobles with CO+HOOTS Foundation, Robin Reed with the Black Chamber of Arizona

June 18, 2019 by angishields

LT Ladino Bryson, vCandidates.com

LT Ladino Bryson is CEO and founder of vCandidates.com, a recruiting tool and platform that provides an alternative to job search board options for candidates and recruiting professionals. Launching in Q3 2019, vCandidates.com expedites the search, screening, interviewing, and presentation processes saving valuable time and allowing recruiters to increase their candidate submissions. The subscription career platform gets candidates past gatekeepers and directly connects them with independent recruiting professionals who provide a more human touch to recruiting. Through the use of the platform recruiters are able to track the hiring process and submit directly from vCandidates.com’s portal; giving individual and SMB recruiting firms the ability to compete within the marketplace. vCandidates.com will also offer employers a low-cost offboarding solution to help move their transitioning workforce forward. And it provides a suite of tools that will assist with screening candidates without bias.

LT is known as the “Employment Therapist. She is an experienced C-Level Executive and Entrepreneur who is a former senior level record executive. LT has helped shape the careers of Will Smith, Aretha Franklin, Usher and so many more. She has been recruiting since 2012 and has placed more than 600 candidates.

As the owner of Clique Hiring Solutions, LT worked permanent, contract, and labor searches for C-Level to general labor positions for clients such as MSC Direct, Red Ventures, Tesla, Sharp Business Systems and others in the IT, healthcare, engineering, accounting, creative services, and hospitality industries. LT is passionate about building people up and providing sound advice.

Connect with LT Ladino Bryson on LinkedIn, Facebook, Twitter, and Instagram, and follow vCandidates.com on Facebook, Twitter, and Instagram.

Lisa Glenn Nobles, CO+HOOTS Foundation

Lisa Glenn Nobles is Executive Director of CO+HOOTS Foundation, an Arizona 501(c)3 organization that connects people through entrepreneurship, collaboration, and innovation to build an equitable future. Their vision is that by 2030, the face of entrepreneurship in Arizona will mirror the face of the state itself. The sister nonprofit to the CO+HOOTS coworking space, CO+HOOTS Foundation was founded on the belief that businesses succeed when they collaborate with and support other businesses.

Lisa Glenn Nobles believes that small business will save the world. Since becoming the Executive Director for CO+HOOTS Foundation in June 2017, she has worked to establish new programs that drive Equity through Entrepreneurship across Arizona and through this work has developed an even deeper focus on building legacies in the community through small business ownership.

Before joining CO+HOOTS Foundation, Lisa worked as Assistant Director for Lifelong Learning Initiatives at Arizona State University where she managed the content team in creating learning content for Sub-Saharan African and Emirati student populations, with a special focus on supporting student entrepreneurs. Lisa also served as Director of Programs for New Global Citizens, where she founded the weekly Twitter chat #globaledchat to provide a worldwide platform for educators to collaborate on methods for teaching global education. Outside of CO+HOOTS Foundation, Lisa has worked hard to actively develop the Phoenix community through her work as President of the Manifesto Project and board member for St. Mary’s Food Bank Alliance.

Connect with Lisa Glenn Nobles on on LinkedIn, and follow CO+HOOTS Foundation on LinkedIn, Facebook, Twitter, and Instagram.

Robin Reed, Black Chamber of Arizona

Robin Reed is President & CEO of the Black Chamber of Arizona (BCAZ), a community non-profit organization whose mission is to improve the economic development of our business entrepreneurs and the communities we serve. The BCAZ serves as the cornerstone for educational training, resource programs, resources and economic growth opportunities with a specific emphasis on “Business in Action.” Working closely with an outstanding board of directors, Robin has transformed the 20-year old Chamber into an inclusive and forward thinking community organization that pride’s itself on collaboration and delivering quality tools and information to its member businesses in order to foster growth and development of their companies.

An entrepreneur at heart, Robin has started, acquired, operated and sold several companies over his 35-year career. He is Founder and President of Occam Sustainability Partners, an international sustainability solutions consulting firm that provides energy saving strategies. Prior to starting Occam Sustainability, Robin was a financial advisor with two major wire houses. During his time in the financial services industry Robin specialized in restricted and estate stock transactions. His extensive experience in business ownership and business consulting has created a foundation in understanding the needs of business owners and individuals to help them define, execute and meet their financial and professional goals. Robin is a member of the board of directors of the Silent Witness, a member of the Blue Business Council and Chair of the President’s Advisory Council for Phoenix College.

Connect with Robin Reed on LinkedIn, and follow the Black Chamber of Arizona on LinkedIn, Facebook, and Twitter.

Gabriel Orthous with Central Georgia Health Network, Michael Starling with the City of Dunwoody, Katie Williams with Discover Dunwoody, Seven Chan and Mitch Jaffe with PH’EAST

June 18, 2019 by angishields

Atlanta Business Radio

Gabriel Orthous with Central Georgia Health Network, Michael Starling with the City of Dunwoody, Katie Williams with Discover Dunwoody, Seven Chan and Mitch Jaffe with PH'EAST

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Michael Starling is the director of economic development for the City of Dunwoody. Katie Williams is the executive director for Discover Dunwoody, Dunwoody’s destination marketing organization. The two work alongside each other to help position the Perimeter Dunwoody Market as an ideal place to live, work and play.

Follow the City of Dunwoody on Twitter and Facebook.

Seven Chan is co owner of Poke Burri ,and Lifting Noodles Ramen and a developer of PH’EAST food hall. Mitch Jaffe owns Prep Kitchen and is an owner of PH’EAST food hall.

Women in Technology (WIT) Special Edition

June 17, 2019 by angishields

Atlanta Business Radio

Women in Technology (WIT) Special Edition

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The work of Women in Technology has an incredible impact.

Since 1992, Women in Technology has had a mission dedicated to promoting the advancement of women in Georgia’s technology community. Through the WIT COMMUNITY, WIT also educates and encourages girls and young women to pursue careers in STEAM.

Robyn Lloyd is a Technology Manager in the Data Analytics space at State Farm. She started out 18 years ago as a Cobol Developer and through the years her strength in driving work, need for challenges, and ease of adaptability has taken her on a very diverse journey through the Enterprise Technology department. A highlight of her career was relocating from Illinois to Georgia five years ago to build the brand of IT and recruit new talent to State Farm’s Atlanta Hub. Her first assignment on arrival was to build a relationship with WIT. Robyn also has a passion for Diversity & Inclusion and actively participates in numerous Employee Resource Groups which ties easily into her love of travel and experiencing all the cultures and people the world has to offer. Robyn also serves as the Director of Operations of the Lloyd household along with her partner, Ken (CFO). Together they empower their CEOs, Paige (12) and Hope (25) to pursue all of their hopes and dreams.

Connect with Robyn on LinkedIn.

Penny Collins joins WIT from First Data Corporation, where she served as Chief Technology Control Officer, Global Lead for Disaster Recovery Application Development, and Head of Global Cyber Security and Controls PMO. In addition to leading the company’s technology compliance and controls, she was also the global leader for First Data’s Women’s Leadership Council, and a solid champion for the organization’s support of WIT as a strategic partner.

Prior to First Data, Penny spent time as a business owner and entrepreneur, was Chief Process and Usability Officer for British Telecom (BT), and has spent her career leading global technology teams. She was awarded Women in Payments’ award for Education in 2019 and is an active member of the Atlanta non-profit community.

Connect with Penny on LinkedIn and follow WIT on LinkedIn, Twitter and Facebook.