Business RadioX ®

  • Home
  • Business RadioX ® Communities
    • Southeast
      • Alabama
        • Birmingham
      • Florida
        • Orlando
        • Pensacola
        • South Florida
        • Tampa
        • Tallahassee
      • Georgia
        • Atlanta
        • Cherokee
        • Forsyth
        • Greater Perimeter
        • Gwinnett
        • North Fulton
        • North Georgia
        • Northeast Georgia
        • Rome
        • Savannah
      • Louisiana
        • New Orleans
      • North Carolina
        • Charlotte
        • Raleigh
      • Tennessee
        • Chattanooga
        • Nashville
      • Virginia
        • Richmond
    • South Central
      • Arkansas
        • Northwest Arkansas
    • Midwest
      • Illinois
        • Chicago
      • Michigan
        • Detroit
      • Minnesota
        • Minneapolis St. Paul
      • Missouri
        • St. Louis
      • Ohio
        • Cleveland
        • Columbus
        • Dayton
    • Southwest
      • Arizona
        • Phoenix
        • Tucson
        • Valley
      • Texas
        • Austin
        • Dallas
        • Houston
    • West
      • California
        • Bay Area
        • LA
        • Pasadena
      • Colorado
        • Denver
      • Hawaii
        • Oahu
  • FAQs
  • About Us
    • Our Mission
    • Our Audience
    • Why It Works
    • What People Are Saying
    • BRX in the News
  • Resources
    • BRX Pro Tips
    • B2B Marketing: The 4Rs
    • High Velocity Selling Habits
    • Why Most B2B Media Strategies Fail
    • 9 Reasons To Sponsor A Business RadioX ® Show
  • Partner With Us
  • Veteran Business RadioX ®

Jamal Williams With Google Career Certificate Program

March 10, 2022 by Jacob Lapera

JamalWilliams
Atlanta Business Radio
Jamal Williams With Google Career Certificate Program
Loading
00:00 /
RSS Feed
Share
Link
Embed

Download file

JamalWilliamsJamal Williams grew up in Newark, New Jersey, and currently resides in Atlanta, Georgia. For the last 15 years, Jamal has enjoyed great success within the sales industry. Throughout this time, he has learned a great deal about himself and has picked up many skills along the way.

Jamal ran into a roadblock pursuing his goal for growth within the industry due to lack of a college degree. The instability of commission-based jobs and the inability to provide for his family was why he transitioned into the IT field.

Jamal has always loved working with computers, so it seemed like IT support was his calling. Jamal has received his Merit America & the Google IT Support Certificate, a program that allowed him to circumvent challenges from not having a four-year degree.

What You’ll Learn In This Episode

  • Google Career Certificate Fund
  • Earn-as-you-learn
  • Advice for others looking to upscale their skills or change careers
TRANSCRIPT

Intro: [00:00:04] Broadcasting live from the Business RadioX Studios in Atlanta, Georgia. It’s time for Atlanta Business Radio brought to you by on pay Atlanta’s new standard in payroll. Now here’s your host

Lee Kantor: [00:00:24] Lee Kantor here another episode of Atlanta Business Radio, and this is going to be a good one. But before we get started, it’s important to recognize our sponsor on pay. Without them, we couldn’t be sharing these important stories today on the Atlanta Business Radio. We have Jamal Williams, and Jamal is a recent beneficiary of something called the Google Career Certificate Fund. And he’s here to talk about that. Welcome, Jamal.

Jamal Williams: [00:00:51] Thank you for having me, Lee. It’s a pleasure and honor. Thank you.

Lee Kantor: [00:00:54] Well, before we get too far into things, tell us a little bit about Jamal. What are you doing and what’s your career been like? You know, prior to getting involved with the Google Career Certificate Fund?

Jamal Williams: [00:01:07] Well, you know, I am originally from Newark, New Jersey. And, you know, back in 2009, I, you know, migrated to Atlanta, Georgia. I’ve come from the cells industry. I have over 15 years of experience in cells, worked my way up through the industry, having some pretty good success all the way to having a role within the business development portion of it. And you know, I was enjoying myself, but you know, I was capped in regards to what I really wanted to achieve as well as provide for my family because I didn’t have a four year degree. Most of the jobs that I had obtained were commission only jobs because I did not have that degree, and thus I really didn’t have the ability to really, you know, have the stability that I wanted, not just from a career standpoint, but also from a financial standpoint to take care of my family. And so because of that uncertainty, I wanted to transition into a different industry, and I always was curious about the I.T. field because I have a lot of friends of mine, close friends of mine that are in the field, and they always encourage me to get into it. And you know, I was, you know, contemplating it for a while, but, you know, decided to take that step. And I’m now currently working for Liberty Mutual as a helpdesk analyst, and so I’m grateful for the opportunity that I have now, and it’s because of the Google IT Support Certificate and Merit America.

Lee Kantor: [00:02:38] Well, talk a little bit about these Google career certificates because a lot of people aren’t familiar and a lot of people have that the same line of thinking that you, you have like, Hey, I don’t have a college degree. So therefore I’m limited, and they may not be aware that there’s a lot of resources out there, including this Google certificate that offer some level of training that can help you get your career to a new level.

Jamal Williams: [00:03:09] Yeah, absolutely. It definitely does. The way I found it was, I was literally on Facebook just, you know, just doing some casual looking on there, checking out my timeline and a ad had popped up for married America. And you know, I saw what they were sharing with the information about the school and about the Google IT support certificate. And, you know, did some research on it, did some background information through Google and through YouTube to just try to see what it was all about. And you know, it was a lot that intrigued me about it, but a lot of uncertainty at the same time because I wasn’t familiar with the school nor the program. But the research that I did find about it was that the Google IT Support Certificate is comparable to the A-plus certification, which is widely known within the I.T. field. And, you know, but it’s still, you know, growing, you know, still wasn’t really, you know, known throughout the I.T. field. So, you know, I was a little concerned that I wasn’t able to really take that transition, as I mentioned earlier into the IT industry. But, you know, taking that leap of faith, I was happy because the overall template as well as the overall, you know, way is structured is directly related to it, to the A-plus certification and will help individuals such as myself transition from a different industry into the I.T. field. So, you know, it was really cool experience to be a part of because of what it all entailed just helping beginners, individuals who really didn’t know anything about it to help you understand the basics and concepts related to it.

Lee Kantor: [00:04:56] And this is something that a lot of listeners maybe don’t understand. The unemployment rate for people that have those kind of I.T. certificates in degree are pretty low. Those people get hired pretty quickly. There’s a high demand for folks with that kind of expertize.

Jamal Williams: [00:05:13] Yeah, and that’s what that’s what intrigued me, believe it or not, lead to want to get into it because a lot of times when you don’t have experience, it’s really hard for you to find jobs in a particular field. But within the I.T. field, you know, you know, the resources that are available for you that the that Google offered through this certification certificate program as well as Merit America, was really amazing because it provided you not just the foundation to get the technical skills, but also from a job placement standpoint. You had a lot of opportunities open and available for you that you probably never would have expected to be there. And so, you know, between LinkedIn and indeed and other job, you know, search engines that a lot of people use. You have those, but you also have connections that you’re able to gain by means of the program that allows you to be able to network. Even if you aren’t familiar with that, they teach you they help you to be able to do so. And you know, ironically, that networking allowed me to get the opportunity that I’m at now at Liberty Mutual. It was it was literally because of that networking that allowed me to be where I’m at now. So it’s definitely available for individuals.

Lee Kantor: [00:06:33] And it was one of those situations where as long as you had that certificate, that was kind of good enough for the employer to say, OK, they can probably do this kind of work. They weren’t saying, Oh, you need that certificate and a four year degree, the certificate was enough kind of validation and credibility and proof that you can really help them out in this area.

Jamal Williams: [00:06:56] Absolutely, and mainly the reason why is because from a from a entry level standpoint, they’re more looking at your customer service skills, you know, to help tie you into the technical skills that you learned through the certification of the program. Because a lot of times from a, you know, entry level, you’re going to be dealing with more customer based related issues and technical standpoint rather than the more integral parts of it. That’s where as you grow in the field, you get to that. So just having that foundational structure helps bridge that gap that a lot of people may not think would be needed in order for you to make that transition. And I’m grateful that that sort of certificate helped me learn the technical aspects of it. And then it married perfectly with what merit America was able to offer me from a more, you know, if you didn’t have those skills, the customer service base aspect of it, it helped make everything seem to be seamless and the transition a lot easier than you would expect it to be.

Lee Kantor: [00:08:02] Now is this something that you’ve got to be like a super math genius in order to do this stuff? Or can a person that is just OK in math you think could do well here?

Jamal Williams: [00:08:13] Hey, I can attest personally, I am not the greatest math student there is, you know, I did pretty average throughout my schooling, so it’s totally not required. I myself was thinking at myself. I thought it was going to be a lot of, you know, math and science overall. But but the way the program that the Google IT Support Certificate offers you, it’s pretty seamless because you really get to learn the nuances and just the basic understanding and language about computers, their components, whether it’s the hardware or the software, you know, seeing how it ties in, whether it’s a Windows based application or device, or if it’s a Mac or even a Linux, they help you literally from the very roots all the way to the more intricate things. And even the intricate things were more seamless in regards to understanding because it was like a ladder. You took the steps slowly and they helped you understand everything before they just threw you into it and said, Here, here’s a computer, take it apart and put it back together. They helped you really understand the foundational aspects which helped make that by the end of the program, understand more of the more intricate things that you would need in the field.

Lee Kantor: [00:09:30] So for you, what’s been the most rewarding part of having gone through this program?

Jamal Williams: [00:09:35] I think just being able to know that there is a program, but an overall structure to with that helps individuals regardless of your background, whether you have a work background or if you are literally coming out of high school, you have the ability and the the understanding that you are going to be taken care of, but it all starts with you yourself. You know, one thing that I share with a lot of new students at Merritt America who is taking the Google IT Support Certificate program that your greatest enemy is your inner me, meaning that you yourself is your biggest critic. You yourself is your biggest hurdle that will really show what you’re capable of in the field or just even getting through the program itself, you know, being able to understand that the resources are there for you. You yourself have to take advantage of them and just stick with it from an overall standpoint, you know, follow up with with them. Make yourself available if you do all those things. It would be a lot easier transition than you would expect it to be. And I myself am attest to that. You know, it wasn’t easy when I first finished a program. You know, I, you know, I didn’t find a job for the first three months after the program. And it’s not that I wasn’t looking because not that I didn’t have the resources. It’s just that it just didn’t. It didn’t happen as quickly as I would wanted it, but I stayed the course. I reached out to individuals that would help me, that were leaders of the program and along with their help and with my family, I’m able to be where I’m at today. So that’s what I would say. For them to just do is just trust the overall process and believe in yourself, and you will definitely need, you know, it will be worth your while to do so.

Lee Kantor: [00:11:30] Well, Jamal, thank you so much for sharing your story today. It’s an important lesson for others that there are resources out there, like the ones you went through with the Google Career Certificate you IRL to look for in terms of learning more about this program and other programs that Google has is grow grow. Google G.O.O.D, Glee if you go to. Rogo, Google, you’ll see information about this career certificates and other resources that can help you in your career, your business. There’s a lot of training available. So Jamal, thank you so much for sharing your story today.

Jamal Williams: [00:12:10] Thank you, Lee, for having me. I really had a lot of fun and you know, I appreciate you letting me have the opportunity to share on this platform what the certificate provides for individuals and to be able to share my story in regards to it. I appreciate

Lee Kantor: [00:12:23] It. Well, congratulations. You’re doing important work and we appreciate you. Thank you, Lee. All right. This is Lee Kantor. We’ll see you all next time on Atlanta Business Radio.

About Our Sponsor

OnPay’sOnPay-Dots payroll services and HR software give you more time to focus on what’s most important. Rated “Excellent” by PC Magazine, we make it easy to pay employees fast, we automate all payroll taxes, and we even keep all your HR and benefits organized and compliant.

Our award-winning customer service includes an accuracy guarantee, deep integrations with popular accounting software, and we’ll even enter all your employee information for you — whether you have five employees or 500. Take a closer look to see all the ways we can save you time and money in the back office.

Follow OnPay on LinkedIn, Facebook, and Twitter

Tagged With: Google Career Certificate Program, Jamal Williams

Edward V. Szofer With SenecaGlobal

March 10, 2022 by Jacob Lapera

EdSzofer
High Velocity Radio
Edward V. Szofer With SenecaGlobal
Loading
00:00 /
RSS Feed
Share
Link
Embed

Download file

senecaglobal

EdSzoferEdward V. Szofer is the president, chief executive officer and a co-founder of SenecaGlobal, where he leads strategic planning, corporate management, and operations. Under his leadership, SenecaGlobal has achieved consistent growth and built a reputation for creating high-quality solutions that solve complex technology challenges for its clients.

Ed is a proud, lifelong Chicagoan who began his career at Arthur Andersen & Co. (today’s Accenture) and has a long history of developing highly profitable national and global organizations. Previously, as president, chief operating officer and a member of the board of directors of Whittman-Hart (NASDAQ: WHIT), he helped take the company public. Within four years, the firm achieved revenues of nearly $500 million and grew to more than 5,000 employees worldwide.

He earned a bachelor’s degree in Business Administration from Loyola University in Chicago, Illinois, USA.

Follow SenecaGlobal on Facebook and LinkedIn.

What You’ll Learn In This Episode

  • New business ideas and disruptive technology innovations
  • SenecaGlobal helps companies accelerate innovation
  • Digital transformation

This transcript is machine transcribed by Sonix

TRANSCRIPT

Intro: [00:00:04] Broadcasting live from the Business RadioX Studios in Atlanta, Georgia, it’s time for high velocity radio.

Lee Kantor: [00:00:13] Lee Kantor here, another episode of High Velocity Radio, and this is going to be a good one today on the show we have Ed Szofer and he is with Seneca Global. Welcome Ed.

Edward Szofer: [00:00:23] Hey, good afternoon, Lee, how are you?

Lee Kantor: [00:00:25] I am excited to learn what you’re up to. Tell us a little bit about Seneca Global. How are you serving, folks? Yeah, I’m

Edward Szofer: [00:00:32] Very happy to do so. You know, send a global, in a nutshell is a software development engineering firm and bottom line. What we do for a living is to help companies innovate, write software and get technology to market faster all in the business world, so to speak. So nothing in academia or sciences, but pure business, consumer business to business stuff. So we we help companies write software at the end of the day or manage it.

Lee Kantor: [00:00:59] Now is this something that the companies can’t do themselves internally? They have to kind of get help from a firm like yours?

Edward Szofer: [00:01:08] Yeah, that’s a great question. The bottom line is there’s so much demand today for software. If you look at from your handheld device to your refrigerator to the automobile, you may drive all of those things have some kind of computer chip in it and somebody’s got to write that software. And the more they innovate with hardware or whether it’s Internet of Things or what have you, what you’ll see is more people have coming up with innovative ideas, new ways of doing business, more efficiency, more data, and somebody still has to manage and create that technology to be to make it come to life. And frankly, there’s just not enough engineers, software developers, testers in the world, not let alone the United States. So we try to fill that gap.

Lee Kantor: [00:01:55] And what was the catalyst of the idea? How did this come about, where you were like, Hey, you know what? There’s a gap here and that I can build a team that helps fill that.

Edward Szofer: [00:02:05] Yeah, it’s again. You know, if you look at the last 20 years, especially when the dot com bust hit back in 2000, there was a hesitancy for young people in the U.S. and around the world to get into technology. And as a result, the advent of mobile devices and all these technologies I mentioned a moment ago required more and more engineering and technology skills. And what happened was companies couldn’t avail themselves of the best tech talent. You know, either they work in Silicon Valley or in Boston, or what have you and people, you know, musical chairs with respect to people hanging on to good people, businesses hanging on to good people. And you know, we came up with a model that kind of helps clients. Our clients have teams that they can rely on for the long term.

Lee Kantor: [00:02:52] So then the teams are working for Santaco Global, but serving these kind of portfolio of clients.

Edward Szofer: [00:02:59] Yeah, exactly right. So what happens is you’re, you know, Lee Kantor Inc has a software thing and you got money from a venture firm or something and you want to bring it to market. Say it’s the next Facebook. You know, you’re going to have difficulty finding technology skills and architects who can help you bring that thing to life unless you’re going to pay a boatload of money. And there’s always a balance between the economy and getting things to market. So we’ve done is created a pool of engineers, which we do both in the U.S., but most of it offshore in India, where we develop a team. And now, in my example, Lee Kantor Inc can have a team that we build specifically for them. They work for Sinica the 100 percent employees, but they’re dedicated to you and you have the ability to where there’s a bigger labor market. Frankly, there’s still some cost arbitrage of doing it offshore. And now you have a team instead of in Atlanta of 10 15 developers. You have a team in India that are yours. And over the course of time, year over year, which is our general model. You know, we work with companies for many, many years. They just become transparent. And Seneca is a long term partner of these organizations,

Lee Kantor: [00:04:07] And the benefit to the enterprise organization is that your experts really can get deep depth of knowledge in a niche and then really kind of figure out the best practices to serve them, rather than me having to kind of start from square one to build this out and go through the learning curve.

Edward Szofer: [00:04:26] Yeah, part of that’s right, it depends on the nature or the maturity of the business. So if, in my example, Lee Kantor Inc was new and you had the great idea but weren’t necessarily a technologist, you’d rely on us for, you know, expertize and advice as to how you may want to build, maintain and grow that thing, you know, on the cloud, blah blah blah. Other companies partners just need us to augment what they’re already doing, meaning they’re already good technologists that got great architects and developers and people are putting this stuff out there. But as they grow, they need more and more help. Because the market is moving, they want to gain more competitive advantage, et cetera. And as a result, you know, they need just more bandwidth and we provide that for them.

Lee Kantor: [00:05:08] So it really doesn’t matter the need of the organization when it comes to this type of technologist, you have a way to service either either party.

Edward Szofer: [00:05:19] Yeah. You know, at the end of the day, it depends. You know, we can’t be all things to all people, but in mainstream technologies and certain areas of software development. And I should mention quickly that when you’re writing a software to be used to go to market, it’s a lot different than something you may be doing in-house to manage your business. You know, if you’re a traditional manufacturer, the systems you use are going to be a little bit differently constructed versus something that may be used by millions of people in the mobile areas or in the enterprises, et cetera, depending on the nature of the Beast. So having a knowledge of more complex, complex product development is different than pure application development in our world. So you need different types of skill sets in different thinking because, you know, if you’re familiar with your own phone, there’s chances are whether you’re an apple or an Android user, you’ll see an update every two or three weeks or six weeks. What have you? You know, somebody writing that stuff to be brought to the masses. So if you’re a Facebook or if you’re somebody else who’s big and there’s a million of these companies, they are constantly innovating their software, increasing it, improving it, fixing it. And that’s a different cycle versus a company who may be just counting widgets in their manufacturing facility.

Lee Kantor: [00:06:27] Now are you working with companies that are like building their own software from scratch where you help them execute that? Or they might have existing software that is maybe an off the rack software that needs to be customized and you can help them in that area as well.

Edward Szofer: [00:06:44] Actually, mostly, frankly, the the newer stuff, if you will. Things that are being brought to market are generally companies who are well-funded, have innovation, are either owned by private equity or venture people or the individuals themselves, and they want to get something to market. Many companies in the tech world start that way. And as I mentioned, they struggle, you know, maintaining a team to get that to the next level. And now they may have somebody, you know, they may have a chief technology architect, they may have a few people. But to scale, it’s more difficult for them. A company that’s already been around for many years and that’s many of our companies as well, have a little more maturity. We work side by side with their folks to enhance, develop or sometimes even just maintain stuff that’s older because they’re working on the new stuff. There are people here in the U.S., for instance, maybe doing that to keep them motivated and not leaving to the, you know, the Google next door, so to speak.

Lee Kantor: [00:07:35] So now are there any trends in the software development space and software management space that you’re seeing now that’s going to impact people in the next year or so?

Edward Szofer: [00:07:45] Yeah. Oh, there’s no question about it. If anybody is somewhat familiar here, a lot about cloud, you’ll see a lot. Of advertisements on TV, and you know, cloud is obviously a big thing, but people have a tendency to use that moniker and over extend it in a way. I mean, all a cloud is is somebody else’s computer. Meaning instead of you having it on your desktop or in your house or in your in your offices, you’re just giving it to an ad or a Google or Microsoft to put out there. And there is a difference, however, in the benefits of the cloud, which is going to continue and it’s been going on for a while now is the ability to scale it up. So if you have day one, only one hundred customers, if you’re selling software of some sort to help a health care company, you’ll see that once it gets to a ten thousand or a million and you’ve got more data, you can spin that up. It’s a lot more efficient and effective than adding servers into your server room or your computer room. That was the only way to do it back in the old days. The other thing you’ll see as a trend with Internet of Things. You know, that’s another cool phrase of just as I mentioned earlier, you know, a refrigerator or car or some device in your household may have, you know, a computer capability, of course, and that’s something that’s really growing like crazy because of all the use cases of if you think of your Alexa or your smart speaker or something like that, you know, all that stuff is now interfacing with actual machines, hence the term machine learning. And then after that, you’ll talk about artificial intelligence. But again, some of that is more advanced than others. We play in most of those areas, but it’s really nuts and bolts of just getting your current software. You’re developing your product to market or expanding it as it relates to competitive advantage.

Lee Kantor: [00:09:28] Now, when you’re working with folks, are you working in terms of the creativity or the kind of the buildout of the software that they’re working on? Are you working on aspects as like the cyber security elements or the privacy elements? Or, you know, some of the protection issues that you have to do that may not be as creative, but they’re just as valuable.

Edward Szofer: [00:09:52] Oh, you know, well said. You know, we specialize not in everything you know, like we don’t do defense stuff, but you know, security has got to be part of everything. Anything can be hacked. If you’re dealing in the health care industry, you know, our firm has to be hyper compliant so that we’re dealing with information on an individual, perhaps their medical records, et cetera. Another aspect might be if we’re working with financial services firm, we need to be PCI compliant or and then there’s this thing called ISO. If you’re familiar with that, where it’s all about security and and things of that nature, where you have to follow certain standards or your software can be vulnerable, which then becomes as you’ve seen many times, we all seen many times a business issue. When you get hacked and people get credit card information stolen or inventory information stolen, or, you know, it’s crazy. So security’s huge today, without a doubt, and you have to architect for that differently than you did in the old days, because now in many, in many cases, you know your information your software is dealing, it’s in the cloud. Now these big providers like IBM or IBM, of course, as sure Microsoft have many security protocols, but even then you have to architect differently. It’s like building a house not on old fashioned dirt, but now you’re building it on pylons over water. You need to have a different foundation. You need to know how to build that thing properly and then maintain it because they change that environment all the time. Therefore, you need to keep up with that. Otherwise you’re going be behind and release levels and things of that nature.

Lee Kantor: [00:11:17] Now, is that a kind of the catalyst for you getting new business if one of your clients has, or maybe not a client yet, but maybe a firm has been hacked or something bad has happened to them where they’re like, Hey, maybe we have to shore up this side and the folks at Seneca Global can help us.

Edward Szofer: [00:11:35] You know, we could do that, but that’s not normally not how we get our business. You know, normally what happens is companies are just struggling to find qualified people. And since we don’t deal with big companies, you know our our sweet spot as companies between, you know, 50 and a billion or $2 billion in sales on the technology side, those companies may be smaller because they may be earlier in their maturity. So they have difficulty and just getting that product out to market or maintaining it. And they want to excuse me, they want a firm who understands product development and all the things like security and things we mentioned earlier that go along with that. And to work in these areas of methodology regarding you hear of agile methodology, there’s ways to write software today, still for my skills, but luckily I have smart people in our company. You know how to do this thing. And therefore, you know, they’re working in tandem and getting a lot more productivity out of it, you know, and that’s a key thing. You know, time to market seems to be very important as well as, you know, not losing ground because somebody is hiring your individual developer down the street, stealing them from you. The bad news there is salaries are going up. The man creates, you know, more competitive nature out there from a labor market perspective, and that’s something everybody faces.

Lee Kantor: [00:12:47] So early on you, your firm was partnering. Offshore with India. Are you going into other countries or is that your primary source for the technology?

Edward Szofer: [00:12:57] First of all, it’s one company we are India, we here in the United States. The Seneca Global is is one company with Indian operations that are wholly owned by Seneca Global as well as a U.S. arm, of course. And most of our clients, we have a few off in Asia, but most of them are US based. I have teams of senior US based individuals here who work with our clients, and then they work with the teams in India that are dedicated to our clients. But we are not in any other countries right now. We chose only India because frankly, that’s my partners were there. I’ve done business there for a couple of decades and there’s a large labor pool there. And you know, at any company you see here in the U.S. that is technical related or large companies like Accenture and the Microsofts of the world, they all have facilities there for a lot of reasons, but don’t have to get into that now. But government there and they’ve invested in technology for the last four decades, I’d say, before way before Y2K, back in 99.

Lee Kantor: [00:13:52] Now, a phrase that people are talking about are digital transformation, can you talk a little bit about that, what that means, number one, and how your systems can help companies take advantage of that?

Edward Szofer: [00:14:05] Yeah, you know, digital transformation is one of those cool terms that can mean anything, in my opinion. In a nutshell, it takes, you know, we have we we have customers who are not all tech fliers and companies that have innovative ideas. We do have a good substantial 20 plus percent of our businesses with companies that are brick and mortar type companies, whether they’re food companies, et cetera. And they need to transform digitally because what happens is they have something I would term as technical debt. So if you’re a business, you’re running on an old set of software and it could be a big business, by the way, it could be a multi-billion bunch of plants, bunch of distribution centers and you’ve kind of been milking away at the old technology just to run your business. What’s happening is there’s not enough. There’s a lot more to be had with embracing new technology, specifically when it comes to data mobile technologies being able to take what assets you have in your business, whether it’s data or actually just information around, say, you’re building something a bricks or something. You know you want to get that on your salespeople hands.

Edward Szofer: [00:15:07] You want more mobile enablement, you want to have customers see inside your four walls. So there’s a lot that needs to be done there. And companies are transforming digitally to take what their old systems were that were proverbially proverbially sitting in their closet and moving it to the cloud or getting new software to help them get there and take advantage of all the tools. Plus, the old stuff costs more money to run, and you can’t find people necessarily to maintain it. So you know that’s what we call technical debt. If you haven’t invested, it’s like for anybody who’s old enough to remember the Fram oil guy. It’s like, Hey, you can pay me now or pay me later. But if you put this off forever, you’re going to have to really invest in tech to get digitally transformed, to work in today’s environment. Because some competitor down the street may be offering your customer a better way to buy medical supplies versus the way you used to. You had a catalog instead of some cool digital front end.

Lee Kantor: [00:15:59] Now, I’m sure for the listeners, it’s hard for them to really understand how that’s still possible in today’s day and time. What percentage of companies are in that situation where they haven’t invested into digital as much as maybe they should?

Edward Szofer: [00:16:16] Yeah, I’ll tell you what, I couldn’t give you exact numbers, but you know, the banking system is interesting. We don’t do a lot with banks, but I happen to know something about it. You know, a lot of banks have cool front end. You can transfer money, you can do Venmo, you can do sell, you can do all that. But their back office systems, in many cases, big banks. You’d be surprised how much of them are running on old mainframe. So what they do and they have to do this is put front ends on stuff, but the mechanics behind it. So it’s like putting a nice facade on a house that might be crumbling. It looks good from the outside, but inside you’re really maintaining it. The plumbing is starting to get old. You can’t find the right electrical wire, you can’t do this. And you know, in the cost is really the barrier to really take change the whole thing. So, you know, that’s that’s one challenge is that these companies find themselves a little behind the eight ball and maintaining something that costs them more every day. And because it’s a huge commitment to make a radical change

Lee Kantor: [00:17:12] Now, Seneca Global focused on certain niches. You’ve mentioned a few, but is this kind of industry agnostic, really? At the end of the day, a little bit.

Edward Szofer: [00:17:21] But you know, there is something to be said to have domain expertize. So, you know, we have a good presence in health care in manufacturing, distribution companies, financial services companies and companies that just write software. You know, maybe more, like you said, agnostic to something that you don’t have to be an expert on something that’s selling something and a b to sea level in terms of the software. But when you’re dealing with health care or financial services, it’s pretty good to know the terminology. You know, again, the compliance issues one may face understanding the rules and regs hospital works a lot different than a provider at a clinical level versus a insurance provider, right? But it’s sometimes all bundled as health care. The more domain expertize you have, the better. And frankly, if we don’t have them on staff, you know we find them or we work with the teams to educate them, you know, leads with tech first, but it’s much stronger to have somebody who understands your lingo.

Lee Kantor: [00:18:16] Now, do you also work with like private equity firms or VCs to help kind of scale up, you know, a funded company that has a good idea but just doesn’t have, you know, the talent needed to scale it to the extent that it maybe could? And these VCs are private equity firms can really benefit from that speed.

Edward Szofer: [00:18:36] Yeah, you know, we have a few private equity partners and they love our model for two reasons. One, we understand what it takes to innovate and move fast along the continuum of getting a product. So if you’re a private equity company, chances are you put a fair amount of money into. X y z en company x y z. Private equity guys and gals want to do what they want to make as much revenue as possible, make as much profit as possible, spend their money wisely. Development’s important product technology is important. All that’s important. But if you can, if you can do it more efficiently, you can take that money that you can’t spend in India. Through our firm, you can use more marketing and sales efforts, more branding. That stuff should be done here in the U.S. if you’re a U.S. based company and work with technology companies such as ourselves to leverage our model such that you can save some money there, use the money here to go to market faster. As I mentioned in the things that will give you that advantage and be more effective with your with your investment.

Lee Kantor: [00:19:37] So what do you need more of? How could we help? Are you looking for more talent or are you looking for more clients, more partnerships with like private equity firms? What do you need more of to grow in the coming years?

Edward Szofer: [00:19:48] You know, the simple answer is all the above, you know, you know, our our growth has been pretty strong, very strong. In fact, a lot of that is because of the demand we mentioned on the beginning of this interview. Frankly, people are hurt. You know, there there’s more demand and need than there is supply. My company has spent a lot of time and money on creating what we call it. It’s not, we call it, it’s actually a worldwide recognition of great place to work. If people ask me, you know, often, you know, how are you differential? Well, you know all the stuff I said earlier, great. It’s all cool. But you know, it’s all about the people and made sure they stick around and they want to work here versus, you know, the big player down the street. So we’ve invested heavily in career development, people, you know, culture and all that stuff. So we have some of the lowest attrition levels in the industry. We’re great place to work on a number of different levels, and that means a lot because everybody who’s a technologist today, whether you’re in the U.S. or India, probably and I don’t think I’m exaggerating, has three to five job offers. I mean, that’s how crazy this market is right now. Salary is one thing, but you know, when you’re, you know, when you’re competing, you know, they want to look at the whole thing and we’ve really pushed careers. So when you ask the question, what could I use, I could use more people. So if there’s people, you’re looking for a job, I’d love to have them love to talk to them who are good technicians and developers, et cetera, and certainly love to talk to all the companies who are needing technical help. You know, we’re pretty good at this for a long time, and I think we’re a model that really bodes well to that given, you know, the history we’ve got and the testimonials and customer history we’ve got.

Lee Kantor: [00:21:16] Well, before we wrap, can you give a piece of advice for other executives out there when it comes to culture, you’ve talked about it, you say that’s kind of your secret sauce. Can you talk about how obviously, as a leader of this company that was important to you and culture is one of those things. If you’re not mindful and intentional, it’s going to form either way. So you might as well pay some attention to it. Can you talk about something actionable a CEO can do to kind of create that culture they’re proud of that can attract people to them rather than scare them away?

Edward Szofer: [00:21:50] Yeah, no, that’s a great point. There’s two things. I mean, you know, we have a majority of our employees are in India, so I won’t belabor that because I’m sure the audience here is U.S. but when we talk to a potential client, they like to hear that we look after them. You know, we do a lot of things culturally and career wise. Yeah, small example. You know, technical skills are important anywhere. You know, once you get through that hoop, what’s the difference between working for Seneca Global or working for Google or Microsoft? The difference is, Hey, you know what? We really care, you know, in the sense that we concentrate on, you know what it means to you because everybody in my business, it’s not like they’re a shoe, a shoe machine that makes shoes every day. They can go and work any place they want. They can leave me any time they want, right? And so I’ve got to make sure that we outweigh our competition salary benefits. Culture education’s really big for us, especially in India, where we want these people to work on their soft skills almost as much as their technical skills, meaning that when they communicate their business writing skills so they can advance career wise to invest in themselves. And we’ll help them do that because if you only want to be a programmer for the rest of your life, great make a good living. But you know, if you want to get into other aspects of career development in technology companies, it’s management of programs, projects, sales, you name it. And you know, soft skills are important communication all that you know, in education. So, you know, you’ve got to compete really hard for the individuals, certainly here in the U.S. but I would say it’s even more relevant in India and some of the other upcoming technology based countries like the Eastern Europe, et cetera. So crazy

Lee Kantor: [00:23:23] Good stuff. Well, thank you so much for sharing your story today. If somebody wants to learn more about Seneca Global, whether it’s, you know, for a job or for an, you know, a partnership with your company to help them grow, what is the website?

Edward Szofer: [00:23:38] It’s Seneca Global. One word. It’s just like it sounds SCCA Global and you’ll you’ll find us there. We’d love to hear from you.

Lee Kantor: [00:23:47] Well, ed, thank you so much for sharing your story today. You’re doing important work when we. Appreciate you,

Edward Szofer: [00:23:52] Lee, thank you very much for your time. It’s a pleasure to get to meet you and be on this broadcast.

Lee Kantor: [00:23:56] All right, this is Lee Kantor. We’ll see you all next time on high velocity radio.

Tagged With: Edward V. Szofer, SenecaGlobal

Jeremy Gustafson With Intelligent Leadership Executive Coaching

March 10, 2022 by Jacob Lapera

JeremyGustafson
High Velocity Radio
Jeremy Gustafson With Intelligent Leadership Executive Coaching
Loading
00:00 /
RSS Feed
Share
Link
Embed

Download file

ilec

JeremyGustafsonJeremy Gustafson’s thirty years of experience in business leadership and management has established a proven track record of leading double digit growth for both his firms and his client’s firms. Curious & disruptive at his core, Jeremy brings deep passion and experience to the total picture of successful leadership, client satisfaction and talent development with measurable results. With specialties in strategy, marketing, business development, talent acquisition and change management, he has served in a variety of leadership roles in multiple successful start-ups, growth stage companies and large multinational firms.

Jeremy successfully led a global digital transformation engagement for NIKE, cutting product content go-to-market time by more than 900%, resulting in a large balance sheet win to their favor. Constantly innovating and working through massive ecommerce 1.0 and 2.0 disruption, he has had the privilege of helping enhance the way many top brands go to market and connect with customers.

Over a period of six years, he was part of a very small team that changed the way several top ten retailers bring their assortment to market. His tenure in retail and ecommerce has provided him with many opportunities to provide C-suite teams, marketing, technology and creative leaders with a deep perspective on strategy, implementation, talent and leading change.

With a degree in applied mathematics, Jeremy is no stranger to data and analytics that make today’s business world hum. An avid gardener, cook, watercolorist, collector of vinyl LPs and was voted the #1 Cub Fan (as published in their fan magazine), he is proudly and happily kept on his toes by his three growing daughters as a coach, cook, mentor, homework helper and cheerleader and whatever else they may ever need.

This transcript is machine transcribed by Sonix

TRANSCRIPT

Intro: [00:00:04] Broadcasting live from the Business RadioX Studios in Atlanta, Georgia, it’s time for high velocity radio.

Lee Kantor: [00:00:13] Lee Kantor here, another episode of High Velocity Radio, and this is going to be a fun one today on the show, we have Jeremy Gustafson and he is with intelligent leadership executive coaching. Welcome, Jeremy.

Jeremy Gustafson: [00:00:26] Thanks, Lee. Nice to see you again.

Lee Kantor: [00:00:28] Well, I’m excited to learn what you’re up to. Tell us about Ilic. How are you serving, folks?

Jeremy Gustafson: [00:00:35] Right. So our primary focus is in leadership coaching, so we do stay focused, although we do coach people at different levels. So C-suite and VP directors, but also my favorite group to work with our emerging leaders or people making or thinking about making a change in their career, either a wholesale change or moving up within their existing organization or similar.

Lee Kantor: [00:00:59] Now have you always been involved in coaching or is this kind of a second act for your career?

Jeremy Gustafson: [00:01:05] A bit of a second act, but I would say this in my twenty five years in business, largely leading marketing and creative firms. A huge part of my job and the part I enjoyed the most was coaching and mentoring the talent both acquisition, development and retention when it made sense, but also coaching people to to help them move on if that was the right time for them as well.

Lee Kantor: [00:01:31] Now is there a kind of a story you can share about where coaching made a difference in your career? Whether it’s you coaching someone and taking them to a new level? Or are you being coached yourself to help you grow?

Jeremy Gustafson: [00:01:42] I think I think both have occurred many times. The one that strikes me in terms of being coached was as a young executive, always feeling I had to know the right answer. Always tiptoeing around that and and having the the CEO of our holding firm say to me one day it’s OK to say, I don’t know. And those simple words I don’t know were so powerful and liberating and showing vulnerability, although I didn’t know what that was at the time, turns out to be one of the one of the key aspects of coaching and being coached. As far as as a coach in my last two years with I always have joined just about two years. It’ll be two years in coming up here in June. I would say the marked difference and those that are experienced huge growth versus more modest growth is is the decision to be vulnerable and really, truly look at themselves and and work work the system and our processes and the philosophy. And, you know, each each journey is unique and different, but that vulnerability concept is one that I see as the key to success.

Lee Kantor: [00:02:53] Now how have you seen the coaching profession evolve at the beginning of your career? It was probably only for a handful of folks, maybe the highest of the high performers, and now it seems like it’s trickling down to more and more people in the organization and they get to benefit right.

Jeremy Gustafson: [00:03:09] And part of what we do when a leader decides they’re perhaps wanting, wanting a coach to help become a better leader is, you know, they kind of they go public with that statement within their organization. And that engenders again shows vulnerability, but engenders a lot of pride within the ranks. Our leader wants to be better, and ultimately there’s interest that picks up and wants a higher level leader or manager goes through this. They will often ask us to come in and do one to one or even some group coaching, as well as leadership workshops. So it’s definitely trickled down. And like I said, my favorite group to work with these days have been that those emerging leaders because they’re just so ready and eager for the help. And it’s it’s really rewarding to see the growth and see what they’ve gone in. And now that I’ve been in the coaching practice long enough to keep up with some of the folks that I’ve worked with. I can say that it’s really made a huge difference in their career paths.

Lee Kantor: [00:04:08] Now can you talk about the decision you made? You were. You’ve had a career that, as you mentioned, was very robust and and touched a lot of different people and a lot of different places. And then at some point you said, you know what? I’m going to go out on my own as a coach. And then from that point, you could have just been Jeremy, the coach sharing what you’ve learned based on all your history and your work history and your career. But you said, No, I’m going to partner with the Intelligent Leadership Executive Coaching Program, and I want to kind of use their methodology and use their tools to help me be better at this coaching thing. What was the thought process there? Did you consider going out on your own or were you always looking for a partner in this regard?

Jeremy Gustafson: [00:04:54] You know, I did consider and in fact, I received two life coaching certifications prior to joining Alec and getting the master coach certification through them. So I did have some of that behind me and I was doing some coaching. What I like about ILC is that we’re all independent business. On Earth, there’s, I think, 13 of us now, it’s a fairly elite group at this point, two years in all of which have robust business, military and other lifetime backgrounds and experiences. But I wanted to be in business for myself, but I really enjoy the time with the clients, right? Finding clients, developing clients, coaching clients. And I’ve never been a big fan of the back office kinds of stuff. I’m kind of a marketer, strategic guy by trade. And so the fact that I’ve got a group that that really does handle a lot of the business aspects, administrate administrative aspects behind us, as well as, of course, the whole program, the philosophy, the process and the tools and the training that we’ve received. So it’s it was an interesting decision. I knew I wanted to be in business for myself after working really across four firms, either startups or roll ups, all of which recap successfully, I felt it was as part of that team. I really felt like it was time for me to be at the helm and. You know, and run my own business and enjoy the things that come from that flexibility, decision making, the responsibility and accountability and so on.

Lee Kantor: [00:06:31] Now you mentioned that you’re really enjoying working with emerging leaders. Did that? Was that kind of your first move of, hey, I’m going to work with emerging leaders? Or was that something that you kind of discovered over time after kind of working with the different, different groups of people?

Jeremy Gustafson: [00:06:48] Now that’s developed a little bit. Given my, my startup and roll up experience, I was fairly certain and you can’t know what you don’t know at the time. You enter a new gig that I would be working with a lot of executives, startups that mid stage startups, you know, at this stage, you’ve got some funding. It’s time to grow. And you know, they may have not received a lot of leadership training that might be brilliant technologists, brilliant strategists or brilliant creative people, but the leadership side might be a little bit underdeveloped in their case, just based on where they’ve been and what they’ve done. And so that really was where I saw my focus to begin with. But as that developed and talking with those folks as they’re bringing people on, you know, and putting them in their first management or leadership role, I prefer the word leadership over management, but both are necessary. They saw the need for coaching and development and really giving those folks the confidence, but also giving those leaders the confidence that their people are being trained in some of the best practices of leadership. And it’s been proven across now about 10000 executives over 10 years through the ILC parent.

Lee Kantor: [00:07:59] Now, when you’re working with these emerging leaders, you mentioned earlier the importance of vulnerability, maybe a little humility, and a lot of those folks didn’t get to where they are at that this moment by being humble and vulnerable in their minds, they got there because they were the smartest person in the room or they had stumbled upon something brilliant. How do you kind of open them up to the power of being vulnerable?

Jeremy Gustafson: [00:08:27] Well, you know, we we use a variety of fairly comprehensive assessments at the front end. Sometimes even pre engagement just to show people, you know, a little bit of a baseline where they are. And one of the things that we look at are natural abilities across nine different leadership traits. You’re born with these, these gifts and some are, you know, more developed and we’re all a mix of those. But also, we take a look at the maturity levels and those and often we see high natural ability, but without the corresponding maturity level. And I think once folks see that and I talk, get them talking about examples. And that’s what a coach will do. We don’t tell folks what to do. We get them talking, thinking and feeling their way through the process themselves. The vulnerability generally starts to emerge because most folks are surprised by some of the results in these assessments, but none of them deny. On my watch have denied. Yeah, that’s not me. They’ve always said, Yep, yep, that’s that’s me. That sounds right. And they’re admitting this to themselves in the mirror. As a coach, we basically act as a mirror for their own self discovery. And so it’s really wonderful to see how the system, the philosophy, the tools and the coaching experience brings that out in these folks. And you’re right, they did not get there by being humble or showing humility, and many of them feel that those are weaknesses. And as we know, servant leadership is probably the most one of the most powerful things in life, let alone business.

Lee Kantor: [00:10:02] Now for you personally, this transition into coaching, I would imagine there has to be some challenge in that. Having a career of somebody who has achieved all that you’ve achieved and rolled up your sleeves and made things happen and and, you know, created something out of nothing. A lot of times and then now you’re being the mirror and now you’re being the sherpa to help someone else succeed. Was that transition difficult or or did part of what I helped you with is kind of retrain yourself to be more of the person? That’s a guide rather than the doer?

Jeremy Gustafson: [00:10:38] I think more the latter, although I would tell you in getting into this business, I always did see myself developing a practice that was it may go beyond me, right? So a leadership practice under the ILC umbrella that you know where we were developing strategies for companies and which I’ve done my whole life. But if we don’t coach folks, you can hand them a new strategy and they’ll just fall back into their old gifts. And so I’m able to do some of that and work with different people in different roles. But as far as that, yeah, it was. I learned something new personally in every session and certainly in every journey with each person I coach about myself and about leadership, which has been a really phenomenal thing. So anything that I may have been missing from that side I found in in wonderful new gifts.

Lee Kantor: [00:11:34] So now you mentioned earlier that you had a story to share about a client that I guess was reentering the workforce, that they are transitioning into a new adventure. Can you share a little bit? Obviously, don’t name the name, but maybe the lesson behind the journey?

Jeremy Gustafson: [00:11:53] Yeah, it was really powerful. And this is someone I had worked with in the past, in fact, was my client and one of my marketing agencies has been watching my practice grow and we’ve stayed in touch over the years. But he was ready to after sabbatical and COVID and things, he was ready to reenter the workforce. He had a fortunate situation where all that was was OK for him and he really wanted some coaching and I think something was gnawing at him about that. And as we got into it and we took a look, indeed what I mentioned earlier, some of his natural abilities as a creative marketing person to the artist side, the thinker side and the creative side were were very high natural abilities, but very low maturity because he had spent 19 years in a marketing role inside a Fortune 50 company where he had to be a driver in an arbitrator most of the time. So while those weren’t clear runaway natural abilities, he’s pretty strong across the board, but those were lower than the ones I mentioned. His maturity levels through the roof on those things. But what that did was he really got to see himself as who he, you know, who he really was and and the things that he said as he went into these interviews and he was interviewing with CEOs of startups that were, you know, three or four hundred people growing fast, high pressure as well as, you know, some of the some of the large, you know, big four consulting firms and such. So a variety. But he said, as I go through this process and to work with you, I’m thinking completely differently. That being out of my comfort zone may actually be my true comfort zone, meaning his, you know, playing to his natural abilities.

Jeremy Gustafson: [00:13:33] He said his confidence was through the roof, and he knew at that point that he could just go take a safe job in a similar corporate marketing role. He said, I know, I know I want more and that I can do it. And he said, it really it really does work so well. We went down a leadership path because he’s run fairly large teams, you know, 40, 50, 60 people at times as a leader, being in that role in a corporation, you know it. He didn’t have a need to flex those creative muscles so much. But so as he went through these, he said he could hear our discussions in his interviews and he could see these people through some of the lenses that we had put him through. And he knew he had much higher confidence of who he might gel with versus not as he went through these interviews, and a lot of them were panels. Of course, he’d interview at his level five, six seven, folks. And so it really pushed him to think very differently by getting to know himself a lot better after. Twenty five years in the workforce, he’s still just getting to know himself, so in a way, he was emerging as a, you know, a creative and an artist talent within himself. But that was that was extremely rewarding and he ultimately did landed an excellent job. And I stay in touch with my clients. And after his first month or six weeks or so, he’s got a very objective view of of this new role and where he fits in and how and and where he can take it. So it was really interesting to see that that change in somebody who had been in a certain role for so long.

Lee Kantor: [00:15:22] Right. He had seen himself a certain way and you were able to kind of open his eyes to a new way. And once you see something, it’s hard to unsee it. And then that became kind of the truth that he really believed. It resonated and he he got the belief that maybe he needed that nudge to trust what probably he felt in his gut all along.

Jeremy Gustafson: [00:15:44] Exactly. He knew something was there. He just wasn’t sure quite what it was. So we were able to we were able to help him help him determine that through. Like I said, comprehensive tools and processes and exercise. It’s getting down to that core purpose. And what does he really want to really hard question to answer? I say that from personal experience and and watching people go through it as well. But once they do, like you said, it’s very hard to unsee something once. Once you see it about yourself

Lee Kantor: [00:16:14] Now, is there any advice you can give the listener right now, something that’s actionable that they could do right this second today that could help them open their eyes to maybe what is possible?

Jeremy Gustafson: [00:16:28] Sure. I mean, if someone’s thinking about that, you know, obviously talking with a coach and most of us, including me, we’ll do complimentary coaching sessions to see if there’s a fit and help people understand the processes and things like that better. So, you know, if they invest, you know, thirty forty five minutes in a conversation like that, they may have a better idea if that’s a path that they would want to pursue. And if so, what kind of coach, right? Whether it’s life, leadership, nutrition, there’s a I don’t know how many now, but there are a lot of coaches and a lot of types of coaches out there right now. But yeah, if they’ve got questions, there are a lot of quality organizations and a lot of a lot of quality coaches that I know would be willing to to talk with them to give them a better idea of what that could do for them. But I think if I could just say one thing, I think if they ask themselves, you know, what am I really good at? What do I really want to be doing and what do I really want, right? I think a lot of people are rethinking those things based on what we’ve all been through the past couple of years, and I’ve seen it. And as as they do that, you know, there are a lot of people are are surprising themselves with changes that they’re making in their life, in their careers.

Lee Kantor: [00:17:50] Yeah, I think a lot of times people are now not settling their, you know, kind of going for that brass ring and they’re not waiting. Maybe till the end they were taking action sooner and having a coach by your side can really accelerate things and smooth down that learning curve.

Jeremy Gustafson: [00:18:09] Yeah, that’s the key. There is just really, truly accelerate that and the work I did with the with the gentleman I was speaking about. You know, I think we probably had 12 or 14 sessions over a nine or 10 week period, which was about the length of his his job search, which is about pretty normal. And we compacted those up front and and truly move through this stuff. You can’t compress it. Not always. Things emerge on their own timeline, right? Not everybody’s ready to admit things right away, but there was a natural path for each person.

Lee Kantor: [00:18:45] Well, Jeremy, if there’s somebody out there that wants to learn more about your practice, what is the? Is there a website? Is there a way to get a hold of you to take advantage of that complimentary first session?

Jeremy Gustafson: [00:18:56] Yes, we go to my website, which is Gustafson coaching, Gustafsson coaching. And there you can book a meeting. I’ve got my calendar set up. Anyone can grab time on there. And it says complimentary session. Maybe do an assessment. Give them a better idea and see if see if it warrants further discussion.

Lee Kantor: [00:19:22] Good stuff, well, thank you so much for sharing your story today, you’re doing important work and we appreciate you.

Jeremy Gustafson: [00:19:28] Thanks, Lee. Great to talk with you.

Lee Kantor: [00:19:30] All right, this is Lee Kantor. We’ll see you next time on high velocity radio.

Tagged With: Intelligent Leadership Executive Coaching, Jeremy Gustafson

Scott A. Herceg With Northern Edge Consulting

March 9, 2022 by Jacob Lapera

ScottA.Herceg
Association Leadership Radio
Scott A. Herceg With Northern Edge Consulting
Loading
00:00 /
RSS Feed
Share
Link
Embed

Download file

NorthernEdgeConsultingLLC

ScottA.HercegScott A. Herceg, CAE is the Owner and Chief Consultant of Northern Edge Consulting, which specializes in providing Board Development and Operations Training to Non-Profit Organizations as well as expertise in Strategic Planning Facilitation, Staff Development Workshops, and Executive Coaching. Originally from Traverse City Michigan, Scott is a Certified Association Executive (CAE) with a Bachelor’s Degree in Management and Organizational Development from Spring Arbor University and is currently pursuing a Master’s Degree in Management and Leadership from Purdue University Global.

Scott has worked as a Non-Profit Executive for over 18 years for multiple Organizations and Professional Trade Associations, including the Boy Scouts of America, the Harbor Springs Area Chamber of Commerce, and the Home Builders Association of Northern Michigan. Most recently Scott was Executive Director of the Cheboygan Area Chamber of Commerce and Visitors Bureau in Cheboygan Michigan, which was recognized as the 2018 Most Outstanding Chamber in Michigan.

In addition to his education and professional credentials, Scott also has extensive professional development training including studying at The Center for Professional Development in Westlake, Texas; Institute for Organizational Management in Phoenix, Arizona; and Association Leadership Institute in St Louis, Missouri.

A self-proclaimed geek about membership organizations, Scott is the author of “The 5 M’s of Association Management / Non-Profit Administration©.” He has been a guest lecturer and instructor for multiple professional development programs with the Michigan Association of Chamber Professionals, Michigan Society of Association Executives, and North Central Michigan College in Petoskey. In November 2019 he was honored to be profiled in that month’s issue of Association Impact Magazine, in the article titled, “Great Scotts! How Two MSAE Members Turned Around Struggling Associations.”

Scott holds professional memberships with the Michigan Society of Association Executives, American Society of Association Executives, and the Michigan Chamber of Commerce.

Connect with Scott on LinkedIn, and Follow Northern Edge Consulting on Facebook.

What You’ll Learn In This Episode

  • The 5 M’s of Association Management / Non-Profit Administration©.

This transcript is machine transcribed by Sonix

TRANSCRIPT

Intro: [00:00:00] Public broadcasting live from the Business RadioX Studios in Atlanta, Georgia, it’s time for association leadership radio. Now here’s your host.

Lee Kantor: [00:00:16] Lee Kantor here, another episode of Association Leadership Radio, and this is going to be a good one today on the show, we have Scott A. Herceg with Northern Edge Consulting. Welcome.

Scott A. Herceg: [00:00:28] Thanks, Lee. Thanks for having me.

Lee Kantor: [00:00:30] Well, I am excited to learn what you’re up to. You have a lot of history in working with associations and nonprofits, and now you’ve got this consulting firm. So tell us a little bit about Northern Edge. How are you serving, folks?

Scott A. Herceg: [00:00:44] Well, Northern Edge Consulting started out as kind of a dream of mine. I had been running a nonprofit and associations and membership organizations for almost 20 years. And I just kind of wanted to go out on my own and and try and help people, which sounds like a real, cheesy way to get started, perhaps, but it’s very genuine. I found over my career that a lot of boards and a lot of professionals have the same issues over and over, and as I was talking to different colleagues, it was the same story over and over. They had issues on their board or they didn’t know how to do something as staff or whatever. And I had a lot of those answers and I was giving a lot of advice on the side and somebody told me one day they said, You know, you should really do this and you should start consulting and you know, we we’d pay you to come talk to us. And so that kind of got the got the ball rolling for me.

Lee Kantor: [00:01:50] Now your background is is kind of vast. You’ve worked in a lot of different organizations of different sizes and different kinds of niches. Can you? Were you finding the same problems that didn’t matter where you know you would be in your work? You would say, Oh, here we go again. This is just.

Scott A. Herceg: [00:02:10] That’s exactly right. I started out my career in nonprofit organization working for the Boy Scouts of America. Actually, I was one of, I think at the time, like 7000 professional staff that the Boy Scouts had across the country. And I had a I had a little footprint of the country that I was responsible for, but it was the same as any other nonprofit. I had a board of directors. We had money to raise. We had membership to recruit. We had a program to deliver. And so that really gave me a real good base to start from. And and then I left there and I went to work for. I went back to my home area in northern Michigan and worked for the Harbor Springs Chamber of Commerce. And it was the same thing, you know, board directors, we were raising money. We’re we’re producing programing. But it was it was an organization at the time that needed a lot of a lot of help they had. They had had some individuals come in that had the greatest of intentions, but didn’t have a whole lot of background as to how an association or a nonprofit or membership organization was supposed to run. And so they were going in some wrong directions. And so I was hired to kind of put them back on track. I did that and then I got a little bit burned out as as happens to a lot of us, and I took a year off and did some other things and then realized, No, you know, my heart is really in this line of work, you know, helping boards and budgets and bylaws and members and all that kind of stuff.

Scott A. Herceg: [00:03:58] And so I worked for a local chapter of the Homebuilders Association and and that was the same thing there. There was there was some great people involved, but they had gotten some incorrect advice somewhere down the road and they were having struggles. And so the same thing kind of rebuilt that one got them back on the ground running. And then I I ended up working at an absolutely fantastic position after leaving the homebuilders, the Sheboygan Area Chamber of Commerce in Sheboygan, Michigan, called and invited me to come over. And that was the best job that I had had. Yet in my career, they they were a good chamber of Commerce that just needed a little bit of tweaks and we did that. And man, we took off running and we were awarded Chamber of the Year for the State of Michigan in in twenty eighteen. And it was a it was a real huge sense of pride for us and it let us know we were doing the right thing and we were doing some really great stuff for the community of Sheboygan.

Lee Kantor: [00:05:15] Now when did you kind of start writing down all these, I guess, the framework that you built these five m’s of association management and nonprofit administration, when did that kind of start solidifying where you’re like, OK, I am seeing similar things. Let me codify some of this stuff. Let me get it down in the document that I can share, and then I can maybe use for marketing for myself and implement these things. Not only can I share the wisdom, I can actually help them execute in some of these areas.

Scott A. Herceg: [00:05:48] Sure. Well, and and like you said, kind of in your introduction of me, I’ve been around to a lot of different places and had a lot of different experiences and the same things kept happening over and over. And also the same focuses were necessary every place that I was at. You know, every place. Needed to raise money or understand their budget or have have a healthy financial situation, every place needed to have members, they need to have people as part of their organization. Every place had to tell a story so they, you know, they were doing their own marketing and they had they had great stories to tell in some places knew how to tell those better than others. They all had volunteers that were either running the organization or an integral part of the organization or volunteers that they needed to get in to further the organization. And then every single one of them had a mission, a reason for being. And so as I was going through my career, it probably started a little bit in the Boy Scouts. But as I was going, there were really five words that kind of kept coming up. So I started to kind of compile these together, and I was talking with friends and colleagues and mentors and things and kind of polishing these things over the years. So I eventually came up with this framework for management success of of nonprofit organizations and associations, and I’ve called it the five MS.

Scott A. Herceg: [00:07:38] The five MS of nonprofit administration and association management. And these are pretty much universal as far as least my experience in any organization. So mission, you know, what is the organization’s mission? What’s its reason for existence? Money, obviously. Are they being good stewards of the money that they’re given? That’s a key point. All of our organizations, whether it’s a pure nonprofit or whether it’s an association or whatever it is, we are all given money by other people to do something good with. So are we being good stewards with that money membership? Obviously, we’ve got to have we’ve got to have members, especially in the association side of nonprofits, and we’ve got to have members believing in what we’re doing or being a part of what we’re doing to move forward. And then you have manpower now. Manpower can be kind of a tricky word. It’s an M.. So it follows the pattern. But certainly, manpower does not just mean men. Manpower means having the right people in the right positions, doing the right jobs for the right reasons, for the right mission of the organization. And then you have marketing at the end telling the story. So mission, money, membership, manpower, marketing, you put those all together. And as long as you are an organization that is focusing on those five things. You are going to accomplish what you need to accomplish for for your membership

Lee Kantor: [00:09:17] Now in your experience, what are some symptoms of an association or a nonprofit that maybe are signals that things aren’t running optimally, that there’s maybe a hole in there swinging one of those areas?

Scott A. Herceg: [00:09:32] Yeah. Well, and really the the two real easy indicators are the money and membership. If you have declining membership, essentially if you’re not growing, you’re dying, if you have declining membership, then there is something wrong that that should tell. You should trigger that, Hey, we need to do something different. We need to survey our people. Are we are we doing what they want us to do? I don’t know. You better go find out money. If you’re if you’re bleeding money or, you know, not monitoring it. If you’re bored, can’t read your financials. If your staff, if your executive director, doesn’t exactly know where all the monies are, that’s a problem. Those are the two quick and easy ones that anybody can notice. But really, anywhere in those five, you can have problems on the manpower side of things. If you if you don’t work your nominating committee process correctly, you could end up with some leadership in your organization that takes you in a direction that you should not be going. That’s the problem and mission. You know, there’s mission creep, especially in the Chamber of Commerce, World Chambers of Commerce. Get asked to do all kinds of stuff that may or may not be what they’re supposed to be doing. And so you have mission creep. Well, we just we we did this. And so now we’re being asked to do this, and now we’re being asked to do this. And every step gets you farther away from what you’re really supposed to be doing. That’s a problem for organizations as well.

Lee Kantor: [00:11:24] Now the work that you’re doing when a group calls you and maybe ask for help, are you doing kind of consulting where you’re going in there, rolling up your sleeves and helping them solve that given problem? Are you just training people or are you just giving them information for them to execute? Like what’s typically your role when you’re engaging with one of these groups?

Scott A. Herceg: [00:11:47] It’s actually been a mix. I have an appointment this evening to talk with an organization that potentially is interested in bringing me on as an interim executive director. I could do that. Just yesterday, I was doing a strategic planning session with an organization here in the area, and we spent all day setting goals and targets and things based on the 5ms on on this coming Thursday and actually for several last several Thursdays and a couple of Thursdays yet to come. I’m teaching a class at North Central Michigan College and it’s all about its association management and nonprofit one on one. And so we’re we’re teaching and is in that class. There’s there’s board members, there’s staff people involved with different organizations around the area. So it’s it’s really a mix. There’s another organization that I just help them rewrite their bylaws. Associations and nonprofits need all kinds of different help and. And so if I can, if I can help them with one of those things or a couple of those things, hopefully that’ll that’ll get them on a good path.

Lee Kantor: [00:13:08] Now, part of the mission of this show is to educate and inspire those emerging leaders, those aspiring leaders. What advice would you give a young person who maybe hasn’t leaned into leadership at an association? A lot of folks, especially young people, know the importance of being part of an association, but they may not understand, you know, the how to get involved or or why they should take on leadership roles within the association. Can you talk to that a little bit and maybe based on your career share how that’s impacted your life and career by being involved with associations and leadership?

Scott A. Herceg: [00:13:54] Absolutely, and when you say leadership, I mean, you could be talking about volunteer leadership, getting on a board or on a committee or something, you could be talking about having a staff position, being hired on and getting getting paid to do all this. And it’s. It’s the same baseline in both places being involved in a nonprofit organization or an association. You have an opportunity to positively affect the world around you. You have an opportunity to make a difference. And what young person, no matter what generation they grew up in? It does not want to make a difference, every young person wants to make a difference, and non-profits associations are a great way to do that on the volunteer side of things. We are smack dab in the middle of a huge generational shift. The Baby Boomers generation are aging out, let’s say Gen X, what I’m I’m part of. We’re trying to come into some of those old baby boomer roles. You know, you’ve got the the millennials that are now coming up through and entering into leadership roles and then Gen Y I lose track after that, whatever the next generation is called after that. But there is. There’s a real shift in that. Associations have been dominated by the baby boomer generation for four decades, and as they age out, there are gaps and there are places for new people to to come in whatever generation you’re in and.

Scott A. Herceg: [00:15:55] Look, to be able to have to be able to be a part of that will come in the work of these organizations must go on because, like I said, they’re doing good stuff. If there’s no way to fill those roles, that work’s going to get dropped on the side of the road. So, you know, a volunteer position on a board or or in a committee. And one of the things that I teach my my clients is, you know, don’t have these committee positions for life that is not attractive to the current generations. If you’re on a committee or if you’re planning an event or whatever it is, make it a quick strike task force. Having come in, have them do their thing, have them plan the event or the project or the program or whatever, and then move on and get on with the rest of their lives. That’s going to be a lot more attractive to the upcoming generations than to put them on the Finance Committee for the next 20 years or whatever it is, but so important for upcoming generations to get involved because if they don’t. A lot of the good work of these organizations is not going to be able to get done.

Lee Kantor: [00:17:10] Now in your work, is there a story that you can share that has been the most rewarding where you saw you came in with a challenge? Maybe share whatever that challenge was and we’re able to really make an impact and make it different. Obviously, don’t name the name of the association, but maybe just talk generally in terms of they came in with this. This was an issue. This was a challenge. And then, you know, we were able to kind of get in there and help them get to a new level.

Scott A. Herceg: [00:17:41] Sure. Well, and actually, I’m thinking that the organization that I was just with yesterday doing their strategic planning. They’re not done yet, and my work with them is not done yet, but I’m thinking that is looking like it could be a really good transition and could get them on some really good footing. They they’re a local organization that has been around for 40 years and they’ve had your board of directors and they have a specific program that they offer and they had fallen into the trap of every year at their at their annual meeting, they put out a call, OK, who wants to be on the board? And that has caused them some stress because over the years you had some board members that came on for the best of intentions, but maybe didn’t understand what their what their role was or the board wasn’t properly trained or or are on board it or orientated when they when they came on. And so you’ve got some personal agendas and things that kind of rose to the top. And so they were they were in, they were in trouble. They had board members that were resigning. They had programing that was starting to to suffer. And so I had met their executive director through another means, and she asked me to come in and I went in and did a training session with them a few months ago. And the AHA moments that were happening are in that boardroom of, Oh my gosh, we’re supposed to be doing that. Oh, we never knew we were supposed to do that. Oh, we’re not supposed to be doing that. Oh no. It was those kind of things.

Scott A. Herceg: [00:19:39] And so. All of a sudden you saw this this shift in them going. Holy smokes, we need to really buckle down and learn this stuff and figure this out. So then yesterday, when I was with them doing the strategic planning, it was as we were walking through, you know, breaking down their gear before and then and then visioning what what the what they wanted to see in the future of their organization and then actually setting the goals that were going to get them there. It was fascinating. It was fun. It was exciting to watch them start to coalesce properly as a board. You know, the president was starting to really function in his role in the executive director was was was starting to function in her role in the board. Members were all saying, Well, if we do this and we do that, we can accomplish this. And I said, I said, OK. I said, Now you guys have got to do this as a team. This can’t just be great ideas and then dump it on the executive director. And every single board member goes, Yes, absolutely, absolutely. We’ve got to do. We’re a team. We’re ready to go. That was not an attitude that I saw in that organization three or four months ago when I when I did the training. So they’ve got some work to do yet, but I am excited. I think they’re on a really good path and I think they set some really good goals yesterday. And I’m interested to see how they how they how they do going forward. And I’m thinking that might be a really good success story in the making.

Lee Kantor: [00:21:13] Yeah, once they see something, it’s hard to unsee it. And, you know, the light bulb goes off and now the work begins. So congratulations. That’s a really important story that you shared that that’s so critical for folks out there to understand that a lot of times these people are just doing what was done and they’re not doing anything malicious or on purpose. They were just didn’t know there’s other ways. And then once they learn, then the sky’s the limit.

Scott A. Herceg: [00:21:44] Yep, absolutely.

Lee Kantor: [00:21:46] Now, if somebody wants to learn more about your practice and maybe get on your calendar to help them through a challenge, what’s the website?

Scott A. Herceg: [00:21:55] Sure. Yeah, well, it’s real easy. It’s Northern Edge Consulting and you get on there and there’s a couple of testimonials from some organizations that I’ve helped in the past. You know, there’s some information on the five M’s phone numbers, obviously on their emails on there. Give me a shout. Let’s chat. Let’s see if we can help you get on track.

Lee Kantor: [00:22:21] Well, Scott, thank you so much for sharing your story today. You’re doing important work and we appreciate you.

Scott A. Herceg: [00:22:26] Thanks, Leigh. I appreciate the time and the program.

Lee Kantor: [00:22:29] All right, this is Lee Kantor. We’ll tell next time on association leadership radio.

Tagged With: Northern Edge Consulting, Scott A. Herceg

Howard H. Prager With Advance Learning Group

March 9, 2022 by Jacob Lapera

HowardH.Prager
Association Leadership Radio
Howard H. Prager With Advance Learning Group
Loading
00:00 /
RSS Feed
Share
Link
Embed

Download file

HowardH.PragerHoward H. Prager, President at Advance Learning Group

Howard H. Prager is the author of the new popular book, Make Someone’s Day: Becoming a Memorable Leader in Work and Life. He is an author, leadership consultant, executive coach, facilitator, and lifelong association volunteer leader. Throughout his multi-faceted career he inspire, mentors and coaches leaders to higher levels of success.

Connect with Howard on Facebook and LinkedIn.

What You’ll Learn In This Episode

  • Be a memorable leader
  • Make Someone’s Day can inspire your board
  • We need more kindness today
  • The importance of volunteering for career growth

This transcript is machine transcribed by Sonix

TRANSCRIPT

Intro: [00:00:00] Public broadcasting live from the Business RadioX Studios in Atlanta, Georgia, it’s time for association leadership radio. Now here’s your host.

Lee Kantor: [00:00:16] Lee Kantor here, another episode of Association Leadership Radio, and this is going to be a good one today on the show, we have Howard Prager with Advanced Learning Group and the author of the new book Make Someone’s Day Becoming a Memorable Leader in Work and Life. Welcome, Howard.

Howard H. Prager: [00:00:33] Thank you. It’s so good to be here, Leigh.

Lee Kantor: [00:00:36] Well, I’m excited to learn what you’re up to, but before we get too far into things, tell us about Advance Learning Group. How are you serving, folks?

Howard H. Prager: [00:00:43] Yeah, thank you. So I’m a speaker. I’m an executive coach, I’m a leadership consultant and I’m a teacher. So I do all four of those things in advance. Learning Group helps organizations identify what do they need to grow themselves, their people and the organization, and I work to help them achieve that.

Lee Kantor: [00:01:06] Now what was the genesis of the idea of the new book?

Howard H. Prager: [00:01:11] The idea of the book is really the fact two things first of all, how important it is in whatever job on every part of life that we’re in to make someone’s day that that’s the best thing you can do for others, and that when they say you made my day, you’re getting the strongest affirmative compliment you can ever ask for. The second thing is how we all need memorable leaders. So the subtitle is becoming a memorable leader in work in life. And you know, there’s lots of leadership books out there, and they’re great books, great programs. But none of them talk about the fact of needing to be a memorable leader. And if you think back, lead to your most favorite leaders, I’ll bet you’ve got some that gave you some memorable moments that you cherish.

Lee Kantor: [00:02:06] Sure. And what what helped you connect the dots between those memorable moments and good leadership?

Howard H. Prager: [00:02:16] It’s a great question. You know, as I thought about it, I could tell. Let me just tell you the story where the where the idea came from, because that will then I can go back and tell you about how I thought that this took place so many areas of my life. I was commuting downtown, actually to an association job. I was working for the American Library Association at the time and was at the train for the early train commuting downtown Chicago. And a young woman came up to me with a clipboard and she said, Would you mind signing this petition? I said, Sure, what’s it for? And she said, we will need to get someone on the ballot for election. I said, OK, what’s the name of the person? And she told me I recognized the name. I said, I’m happy to sign and signed it and gave it back to her. Didn’t think anything of it. And when she took that clipboard back, she looked at me with the biggest of eyes and said, Oh my gosh, you made my day. Well, Leigh, I signed a petition. This is like one of the easiest things you could do. How did that make your day? And I thought about that the whole ride down and my day, and I’m normally a positive, optimistic person. I felt like I was on cloud nine just because she said, You made my day to me and it dawned on me that there’s something powerful here. And so as I look back through my life, through the jobs that I had through the bosses that I had, and I realize it’s the memorable ones that really made my day and made me a better, better worker, better employee, a better person.

Lee Kantor: [00:03:59] So then is the premise that if you just are mindful and intentional about making someone’s day, that activity is going to help you achieve your goals and not only make their day and make them, you know, exhibit this moment of kindness, but it’s also going to help further your cause, no matter what that is.

Howard H. Prager: [00:04:21] Absolutely. I’ve dubbed it the boomerang effect. Because what happens is when you’ve made someone’s day in that way and they say, you made my day your mirror neurons, I’ve got a chapter in the book on the neuroscience of Make Someone’s Day, your mirror neurons light up and you get, if not the same feeling, certainly very close to it of the person whose day you made. And so it benefits. It’s a real win win. It benefits both of you.

Lee Kantor: [00:04:53] So now in what ways do you see this being transferable to folks in that run associations where there are opportunities for an association leader to make someone’s day?

Howard H. Prager: [00:05:06] Oh my gosh. Every single moment association leaders focuses on serving their members and and they love serving their members and doing finding ways to do that. And so by being able to make someone’s day and making their members day, they will have more committed, supportive, enthusiastic and lifelong members. And that’s what are all associations, what we want to maintain and grow our membership. We don’t want to shrink it.

Lee Kantor: [00:05:42] Now do you find that the folks that run associations that they’re I don’t want to say take for granted, but they have a continued group that are maybe their volunteers, the people that they’re asking for them to do something out of, you know, from a place of generosity where if they can exhibit this kind of mentality of making someone’s day, that that’s something they can latch on to and really take their work to a new level,

Howard H. Prager: [00:06:09] You have that so right? Absolutely. And they love that. And I’m one of those people. I’ve been a part of a couple of nonprofit associations my whole career. And you know, they’ll ask me to do something and I’ll just drop and do it right. Like, I don’t know if I have time to review these awards, but I’ll take some time if you need the help right now. So I try to do that all the time when when my association comes calling now.

Lee Kantor: [00:06:41] But is it possible to take the kind of the methodology behind this book and really take that element of volunteering and and serving to a new level when you reframe it to? This isn’t just you volunteering because we need this task to be done, but if you do this in this way, you’ll be making someone’s day, you’ll be getting all of that kind of all of that neuroscience working in your favor.

Howard H. Prager: [00:07:07] Absolutely. So true. I’ve and I’ve written articles about this because as association, we are. So what’s the word we’re we’re so appreciative of our volunteers, of our members who volunteer time and time again in so many ways. And so in writing an article on the value of volunteering for your career, I talk all about how associations are great. Place to get started.

Lee Kantor: [00:07:39] Now, as part of the mission of this show, is to inspire and educate young people to the importance of leaning into associations and getting involved, and whether that’s like you to your point of volunteering and or just kind of earning your way up the ladder and becoming a leader yourself in these organizations, can you talk about maybe something that happened in your career where you saw the benefits and you decided, Hey, this is an area that I’m going to really lean into because I think it not only helps me personally, but it also helps the ecosystem that I’m trying to serve as a whole.

Howard H. Prager: [00:08:17] Yeah, absolutely. I can go story after story about this, but let me suffice it to say that when I was president or or chair of a group on the board, I focused on what I call our BMI return on board member involvement. What can I do? How can I thank people were serving on the board or the committee in a way that’s meaningful for them? And in doing that, I make their day, whether it’s meeting a speaker, getting to go to a location, being able to represent us elsewhere, or just simply to host people at the meetings that we’d have or conferences. People love that opportunity to be asked to be involved, to be part of things. So that’s a great way for that to be able to happen

Lee Kantor: [00:09:15] Now for the associations out there that maybe I don’t want to say they’re in a rut, but maybe they’re just do the same old, same old, you know, they’ve done it last year, so they’ll do it again this year. There are some places or ideas that you’ve had that are innovative and maybe outside the box thinking when it comes to demonstrating this type of kindness, like what are some creative ways you can make someone’s day that maybe doesn’t cost a lot of money, but it’s very appreciative.

Howard H. Prager: [00:09:43] Yeah. Well, let me share share a couple of brief examples with you because there are lots of ways this can happen. And you’re right, it doesn’t necessarily have to cost much money people love. Does it say the key is two things. Number one is to find out what, what the person, what inspires and motivates people you’re working with. Because whether they’re volunteers or staff, if you find out what they like, what gets them off, what they’re excited about and you can do things to help give them those types of opportunities, you will have someone who is loyal for life. And that’s that’s so true. And every time I moved up to a higher level that would require more time and effort on my part, I found that the relationships I made, the opportunities I had and the people that I met brought me in my career to a whole different level.

Lee Kantor: [00:10:49] Now, when it comes

Howard H. Prager: [00:10:50] To ways that this can happen,

Lee Kantor: [00:10:53] So if you were the leader of an association right now and you wanted to implement, this is the first thing you would do is just simply ask your people, what is the thing that they would like more of? Or is there some way to just kind of make educated guesses just by paying attention to what’s happening in their lives?

Howard H. Prager: [00:11:13] Yeah. So I came up with this model called the VIP model and who doesn’t want to be treated like a VIP right in an association world? We really know what that’s like and what that means. So the VIP model for Make Someone’s Day is first to view and observe what’s going on. What does the person need at this time? What might help them? What might help get them unstuck? What might help them get the work done? What might help them create a successful event? So that’s number one. Look at the view and observe what you see happening. And if you know the people, you’ve got a better instinct on for when they might be in trouble or need that help. The second is you want to identify and consider options for them. What might you want to do? What might you have the power to do? What might you need some support to do? So it’s something that probably has some capital expense to it. You probably need some support to be able to do that. If it’s something with giving people some time or resources or help, maybe that might be within your own empowerment to be able to do that. So that’s a second piece. So you view an observe, you identify and consider and then what’s left, you have to plan and act. And sometimes we need to plan and act quickly. In a sudden it’s an emergency or something needs to happen fast. The planning might be minuscule, might just be a few seconds of thought, but just something to take that breath in and ensure that what you’re doing is the right thing to do and then act on it. Other times it might be planning. You’re planning a future conference, an event at a future conference that I’ve done that, you know, you need more time to do the planning before the action actually takes place. So VIP view and observe, identify and consider and plan and act. That’s the simple model to use.

Lee Kantor: [00:13:25] Good stuff. Now, Howard, if there’s someone listening out there that might be interested in learning more about your work at Advanced Learning Group, is there a typical first engagement? Is there a typical pain that they’re having where advanced learning group is the solution?

Howard H. Prager: [00:13:44] Oh, thanks for asking that. There are a lot of lot of things if you’re trying to if you’ve got a project, if you’ve got, where do we get our next leaders from? And I don’t care if you’re a volunteer leader or a paid leader, you’re always trying to find where our next board members coming from. How do we increase our bench strength? How do we develop leaders so that that they’re able to lead in a way and a caring, proactive, positive way? Then someone who’s so task oriented that they totally missed the boat? The last thing we want to do is we don’t want to turn off members, and we certainly don’t want to turn off our staff. So being able to do that would be a huge win in a huge way that they’d want to contact me. The other thing is, if they want to create a culture, I’ve been having more and more people ask me about creating a culture of kindness. And you know, there’s so many challenges in life today that we need to go and be with people and places that support us and who we are. And so creating that culture of kindness where make someone’s day isn’t just a theme or slogan, but it’s how we live our culture and lives. That’s another thing that people might come and say, Hey, how can you help us create an organizational culture that’s so much more proactive and responsive?

Lee Kantor: [00:15:11] Well, Howard, congratulations on all the success, and thank you so much for sharing your story today. If somebody wants to learn more about Advance Learning Group and or get a hold of your new book, Make Someone’s Day, what is the best way to do that? Do you have a website?

Howard H. Prager: [00:15:27] I do. The best thing to do is go to Howard H Prager. That’s P R a g. When you do that and you just sign up for the mailing list, you’ll get a free chapter of the book, as well as a free worksheets that you can use to review and reflect. That’s the. Fourth part of the VIP model review and reflect on what you did, what the results were and how it felt and what you might want to do next time so you can get those worksheets for free and you can get that chapter for free just by signing up on my website. Howard Prager

Lee Kantor: [00:16:07] Good step. Well, thank you again for sharing your story. You’re doing important work and we appreciate you.

Howard H. Prager: [00:16:12] Thank you, Lee. Good to be here. Best of the association executives out there today.

Lee Kantor: [00:16:18] All right, this is Lee Kantor. We’ll sail next time on association leadership radio.

Tagged With: Advance Learning Group, Howard Prager

Nick Cavuoto With The Cavuoto Company

March 9, 2022 by Jacob Lapera

NickCavuoto
Coach The Coach
Nick Cavuoto With The Cavuoto Company
Loading
00:00 /
RSS Feed
Share
Link
Embed

Download file

NickCavuotoNIck Cavuoto, CEO at The Cavuoto Company

Nick is a people catalyst, brand strategist, and executive business consultant for today’s most influential brands. In addition to his accomplishments as a business consultant with Fortune 500 Companies like Verizon, Microsoft, and Paychex, Nick serves as an inspirational figure, activating the next generation of global leaders.

Connect with Nick on Facebook, LinkedIn, and Twitter.

What You’ll Learn In This Episode

  • Business, motivation, and success

This transcript is machine transcribed by Sonix

TRANSCRIPT

Intro: [00:00:02] Broadcasting live from the Business RadioX Studios in Atlanta, Georgia. It’s time for Coach the Coach radio brought to you by the Business RadioX Ambassador Program, the no cost business development strategy for coaches who want to spend more time serving local business clients and less time selling them. Go to brxambassador.com To learn more. Now here’s your host.

Lee Kantor: [00:00:33] Lee Kantor here, another episode of Coach the Coach Radio, and this is going to be a fun one today on the show, we have Nick Cavuoto with the Cavuoto Company. Welcome, Nick.

Nick Cavuoto: [00:00:42] Thanks so much for having me. Appreciate it, man. Glad to be here.

Lee Kantor: [00:00:45] Well, I’m excited to learn what you’re up to. Tell us a little bit about the Kabuto company. How are you serving, folks?

Nick Cavuoto: [00:00:51] Yeah. So I work basically in two capacities one as an investor in primary relationships where you have really high performing top one percent of the one percent of entrepreneurs, public figures and leaders in the world, and we serve to fulfill marketing objectives for them. And then outside of that, I coach and mentor entrepreneurs who are highly gifted and motivated to do something great in the world.

Lee Kantor: [00:01:14] So what’s your backstory? How did you get involved in this kind of business?

Nick Cavuoto: [00:01:19] Absolutely, man. Well, I actually started my professional career in vocational ministry, so I was a pastor first, which was a cool experience, growing a church from a thousand and ten thousand people every weekend. And it also invited spirituality into then what I believe are now business problems that I solve because it all comes from, I think, a unique place of intent and in the process of growing churches and building public figures. That’s where I learned the knack for number one being in alignment spiritually with what you want to accomplish in the world. But secondarily, it was the concept that was built around personal brands and a lot of my work that I do, it is for individuals who have companies. And so it’s the maximization maximization and also the activation of their greatest gifting. And that was a unique integral part and also where I both developed the confidence and the competence to get out into the world and do my greatest thing and get my greatest gift.

Lee Kantor: [00:02:14] So now do you feel having been around entrepreneurs in business for as long as you have that, having a personal brand is the secret sauce for success for most folks?

Nick Cavuoto: [00:02:28] Undoubtedly, you know, I, you know, I believe that people are the world’s most powerful brands. And, you know, if anybody for a moment disagrees and says no corporation, a corporate brand or logo carries so much more momentum. I mean, I just want you to look at the twenty sixteen presidential election. I mean, that was off of somebody who built their personal brand for 40 years. And Ellen, for example, Tesla would not be where Tesla is today if it wasn’t for Elon’s personal brand or for that of Steve Jobs or for Jeff Bezos, you know. So a lot of leaders truly are the ones who create, you know, momentum and also movement in an organization. And I just find way too many leaders hiding behind their logo, hiding behind their music, hiding behind, you know, truly their frameworks and not getting out in front and actually being that shining light in the world that they can be. And when they do, everything changes. It’s actually pretty incredible.

Lee Kantor: [00:03:21] So when you look back at your career, do you think back to the time of working with pastors and seeing this, this is the original personal brand, right? Every pastor is the brand for their church, for their people. They are the rock stars for their group. Everything kind of trickles back to that, doesn’t it?

Nick Cavuoto: [00:03:43] You know, everything trickles back to human behavior. And I believe that people, you know, trust people more than they do organizations. I mean, if you look at the concept of the oldest book written in history and we go back to the Bible for a second, you know, Jesus was known for who he was and for what he accomplished more than the movement that he created. And so it’s just one of those things in human behavior that we never escape, which is the concept that we trust people we buy from people, we trust people, you know, we find ourselves in most circumstances, you know, opposing, you know, the big ideas of large organizations and in corporate thought, even tribal identity. So it’s all about individualism and the power of a unique idea from from a unique person. And that’s why we create prominence around people like Elon Musk or like Albert Einstein or like Thomas Jefferson or, you know, whoever those influential people have been in history. That’s a lot of times it. I mean, it’s not all the time. It comes from their unique ideas and also the unique things they wanted to do accomplish in the world. And then they create a movement after.

Lee Kantor: [00:04:50] So do you think that if you were just kind of a random person is placed in front of you, could you help them develop a brand that would resonate and would get people catalyzed behind them?

Nick Cavuoto: [00:05:03] Absolutely 100 percent. You know, there’s seven keys to creating a highly profitable and meaningful personal brand that I created, and it starts with your story, your personal story, and it ends with the partnerships that you create in order to catalyze that movement. So, yeah, 100 percent.

Lee Kantor: [00:05:19] So just a random person, even a person may be down on their luck person that doesn’t have any like true business, but you can help them create what it would take for them to elevate themselves out of the situation that they’re in.

Nick Cavuoto: [00:05:32] Well, absolutely, because everything that I do inside of personal branding comes down to the concepts of psychology and human behavior. Well, it’s one of the things I figured out when I was in marketing doing, you know, a ton of work for Fortune 500 companies. I mean, my late 20s, I was at executive tables that, you know, I was a quarter, if not maybe half the age that the most of the people in the room. I mean, some of these corporations have people, you know, who are pushing 85, 90 years old inside the organization. And there I was, you know, bringing in these new concepts and ideas that were actually old ideas and old concepts because my grandfather is one who taught me business. And when you look at the ethics approach of an individual and how people make purchasing decisions, it always comes back to the person. So I believe that everyone has a unique and identified purpose and they have unique ideas, and I truly believe that you can learn from anyone and everyone. So if someone is looking to build a business or to create a movement off of their unique experiences or their unique perspective on the world? Absolutely. I will say this, though, because I think it’s really important. You can’t do epic things with basic people. So if someone is not complaining and or agitated because they want to do something great in the world and they’re just like, Hey, just help me do what I need to do, but I don’t want to do the work, then I just can’t help that person. You can’t help the unhelpful, but someone who’s up to something who wants to do something great. That’s raw talent I can work with, no doubt.

Lee Kantor: [00:06:54] So the desire has to be there and the ability to take action, not somebody that just whines and complains.

Nick Cavuoto: [00:07:02] Absolutely. And it comes from a parable, you know, for me of the pool of Bethesda, you know, where a man was laying on his mat feeling like, you know, for 38 years, he was told that he could receive help and people sold them snake oil and made promises that they couldn’t keep and try to perform miracles. They were not capable of performing. And yet he met somebody who said, you know, just pick up your mat and walk. And that was the freedom was just honestly the the prompting, but also the courage for someone who could actually make that promise to say, just get up and walk. I think there’s a lot of times in life where people, especially right now, are dealing with the psychological weight and the emotional weight and pressure of carrying the world on their shoulders like Atlas. And, you know, whether it’s to get up and walk or to set down the world and to just find yourself going like, what’s the next right step? I can absolutely, undoubtedly work with that. You bet, man.

Lee Kantor: [00:07:54] Now how do you find that this line of thinking works generationally because you have older folks who might be more humble and might think that they aren’t worthy of this influence? And then you have young people who believe that they are worthy and almost to a person that they deserve everything that they can dream of. How do you kind of work across generationally?

Nick Cavuoto: [00:08:22] Yeah, you know, most of my friends and the circles of influence that I’m in are are usually 20 years older than me, which is interesting because I’m kind of like the whiz kid who brings a new idea and concept. But I have the conversational tonality, and I’ve built the trust of the receipts that I can show on my success that allow people who maybe are in those later stages in life to to have the trust. But also, I have the lifestyle that, you know, people looking up to me who are maybe millennials going, I want to have a life like that. I also tell them the good stories, the stories of failure and the stories of challenge, as well as the ones of overcoming. But I think that it’s, you know, if you have two hands and you open them, why do you have the ability to give and also receive? And I think the messenger, you know, has to be responsible with the influence that they carry. And so for me, for somebody who’s young and entitled, the conversation is pretty simple. You know, in order to achieve the things that you want to achieve, you have to understand that generosity is the pathway and you will fail more times, even if you think right now I’m going to fall a thousand times. Multiply it times 10. And that’s the reality of the entrepreneur’s journey. And you have to be able to have the chutzpah and or the the gut strength to be able to persevere through really difficult circumstances and situations. I tell the story of how I lost a million dollars in two days when COVID hit. And you know, that usually is earthshaking for them, but it also gives them the encouragement and support on the other side of it to say you can accomplish anything you want as long as you don’t quit, but you’re entitled to nothing except for maybe the air you breathe, things that have been given through nature.

Nick Cavuoto: [00:09:53] God himself for you. Those are the things. You have gifts. You have abilities, you have talents, you know, but your success is not guaranteed and it’s certainly not entitled. And for those who are in the older generation, I think that the spin off comes that, like your best years are, are right now. You know that old saying, you know the best is yet to come. I don’t ever say that because I think the best is right now. Your best is right now, and it’s a decision making point to not say, Oh, poor me, right? The poor me story of, well, I’ve arrived to a certain level or I have achieved a certain amount of things. And who am I? It’s that’s just honestly rooted in the thoughts and opinions and judgments of other people. In fact, the conversations that I have with folks who are in there, maybe golden years of life or more seasoned in their experiences is to actually ask yourself the deep question that maybe you haven’t yet, which is what do you want another way to say that would be? You know what? Something that would be really good for me to have or to do. It’s another way to reframe the question. And I think that that’s one of the golden rules that I live by is to to treat yourself like someone you’re responsible for helping and not just helping the world. But what would a good life, a powerful life look like for you?

Lee Kantor: [00:11:09] And then how do you help them balance that dream with enough is enough, like when is enough enough?

Nick Cavuoto: [00:11:18] Well, I think for high performers, they don’t ever think enough is enough, it’s like kids on Halloween, like how do you tell a kid when you have enough candy, you have some kids who walk around with these, you know, the little, you know, jack o’ lantern style, you know, buckets to fill their candy with. And then you have other children who walk around with sleeping bags or with pillowcases, and they want to fill it all the way to the top. I think enough is when you reach a level, as Les Brown said of where you live a life and at the end you have exhausted all of your effort. You’ve left it all on the field that you actually find your final years being empty, not only empty of your the amount of effort you put in the world, but empty of regret so that you don’t sit there and say, I wish I could have you know and leave for me. I just imagine that one day in my latest years, my final day that I have to meet the version of me that would have had the courage to do the impossible. And so I try to live out every day knowing that I’m going to have to meet that person one day and hopefully it’s the same person.

Lee Kantor: [00:12:18] Now if there is someone out there that wants to learn more about the programs, maybe have you speak or maybe become part of your groups? I know you run mastermind and mentor mine groups. Can you talk about them? First of all and then how people can get involved?

Nick Cavuoto: [00:12:36] Absolutely. Absolutely. So Mentor Mine is a mash up between a mastermind and the mentorship program of where essentially I assemble 12 very powerful, high performing entrepreneurs, put them in a group and let them spur on valuable conversation, help let them help each other solve problems, allow the opportunity for them to bring in referral opportunities for different members in the group and on every call. It’s incredible because there’s over a million dollars worth of value dropped on every call. I’ve been doing this for years. And a lot of times people will buy a course to learn something or they’ll hire a coach. But a lot of times the coach has an isolated perspective or a consultant who uses their mind, but not their hands. Entrepreneurs are gritty. They want people who are willing to get in the mud with them and create something and or create an opportunity to give them a hand up and to help them to the next level. So I built it on the whole thesis that relationships are rocket ships. It truly matters to the people that you’re around. And also the energy that those people carry. It’s not just about the breakthroughs and the brilliant ideas, but it’s about the energy that can carry you from a challenging position and give you the inertia and momentum to solve 80 percent of the problems that you might face on a daily basis. So, yeah, if there’s any entrepreneurs out there who are a looking to be around other powerful people with a million dollars worth of value on every call, I mean, are you kidding me that most people can never afford a coach that seven figures, but you can through this program? And I would say secondarily, who want to build a business that’s based on their core identity and that’s based on their big ideas, their thoughts and want to build their personal brand in order to achieve what I believe a rocketship results. Then, yeah, visit Nick Cavuto, e-commerce mentor mind, and you can find more information.

Lee Kantor: [00:14:16] And is this something that it’s any industry b to C, B to B? It doesn’t matter as long as a personal brand is behind it.

Nick Cavuoto: [00:14:24] Absolutely. It can be in any industry and I do silo the groups out so that you’re never going to be in a group with someone who’s in the same vertical as you, because it’s my goal to create this as the unfair advantage for your business. I’ve had way too many people join the group and say, Is it bad that I don’t want to tell anyone about this? Because this is like my hidden secret advantage, and I said, Absolutely, you need to become more generous. It’s one of our rules. So share it with the world. And at the same time, you know, I do ensure, of course, that these are small, intimate groups of people who have diverse experience. Because I know the entrepreneurs, they solve problems better than anybody in the world. So if I can have you around other people who can help you solve your problems and unique challenges while at the same time not having the judgment, I’m telling you it’ll be one of the best decisions that you’ve ever made in business.

Lee Kantor: [00:15:10] Now, can you share a story? Don’t name the name, but an example of somebody who was a part of this group that was able to join and then take their business to a new level?

Nick Cavuoto: [00:15:20] Absolutely. I had a gentleman who ran an AI company and it was a lead generation company based on AI, and he was hiding behind the logo. You know, he created a glass ceiling for himself. You know, there’s a lot of personal conversation because in business, it’s personal and professional. Sometimes we need to work on our marketing, and the reality is we need to work on our marriage and if we improve our communication, is that interesting that both sides reward or receive the reward of the benefit? And so this gentleman was really struggling to communicate clearly to his audience and so got him around incredibly powerful people who all had shared experiences of unique challenges in different stages of growth. But we broke through the glass ceiling that he created for himself, and by doing so, he went from doing 30k a month to three hundred and fifty thousand dollars a month in his business in 90 days. And that was through the process of unlocking him. And that’s the unique benefit is a lot of times when we spend most amount, the most amount of time on problems that don’t exist. People think they needed a better brand. They need a different logo. They need to improve their messaging.

Nick Cavuoto: [00:16:23] And all of those things can be true. But I go off the philosophy that the target is never the problem. Whatever you want, your growth to be in your company, that is not the issue. You create problems that are not attached to that because when you see how much work it is to actually go solve that problem, you’re like, I don’t know if I’m up for the challenge. So I always say the target is not the problem. And so we focus on the ancillary elements of where there’s fractures that are in your consciousness. And then we say, OK, how do we handle some of those? And then magically, it seems that the glass ceiling is shattered and new opportunities come. So by allowing him really to unlock some of the challenges he was having in his personal life, all of a sudden his business started catalytic growing. He was starting to get more referrals. And that all came from what I believe are universal principles of the way that the world operates and had a lot. Less to do with the fact that he just needed to update his messaging. It was a part of it, but let’s say five percent, not ninety five percent.

Lee Kantor: [00:17:17] So what is something that’s actionable a person could take right now to unlock some of the things that are holding them back?

Nick Cavuoto: [00:17:26] I think the the first thing that comes to mind for me is to start comparing yourself to who you were yesterday, and don’t compare yourself to someone else that you think that you want to ascend, to be like or to look like or to sound like. I think that marginal growth, if you can make a one percent shift day after day in 90 days, you can have a completely new reality. And a lot of the times we want things from people who want the lifestyle that we have or the business that we have. And here we are trying to map to what they have. And people end up building a fake reality on a fake life, on a fake purpose of someone else. They don’t even realize it. So if you just focus on yourself and you’re not, you know, self-centered, you’re just self focused. It’s very interesting how you’ll start counting your wins and also start noticing your blind spots. So compare yourself to who you were yesterday. Nothing else. Nobody else. And just focus on that incremental growth.

Lee Kantor: [00:18:21] Well, Nick, thank you so much for sharing your story today.

Nick Cavuoto: [00:18:24] You’re so welcome and absolutely. Thanks for having me

Lee Kantor: [00:18:26] And the website. One more time.

Nick Cavuoto: [00:18:28] Nick Dotcom, Nick Cave. Like victory, you, Otto.

Lee Kantor: [00:18:34] Well, you’re doing important work and we appreciate you.

Nick Cavuoto: [00:18:37] Thank you, brother. All right, thank you. Thanks.

Lee Kantor: [00:18:39] All right. This is Lee Kantor. We’ll see you next time on Coach the Coach radio.

 

Tagged With: NIck Cavuoto

Monique Chenault With REVOLT

March 8, 2022 by Jacob Lapera

MoniqueChenault
Atlanta Business Radio
Monique Chenault With REVOLT
Loading
00:00 /
RSS Feed
Share
Link
Embed

Download file

revolt

MoniqueChenaultMonique Chenault is a four-time Emmy nominated executive producer, writer and content creator with over 20 years of development and production experience in network, cable and nationally syndicated television.

She has produced over 10,000 hours of non-fiction programming that spans across all unscripted formats including talk, variety, reality, documentary, investigative journalism, court TV, hard news, entertainment and pop culture news and branded integration series.

Follow REVOLT on Facebook and Instagram.

What You’ll Learn in This Episode

  • About REVOLT Black News Studios
  • REVOLT Black News hope to achieve
  • How can viewers tune in to REVOLT Black News Weekly

This transcript is machine transcribed by Sonix

TRANSCRIPT

Intro: [00:00:04] Broadcasting live from the Business RadioX Studios in Atlanta, Georgia. It’s time for Atlanta Business Radio brought to you by onpay Atlanta’s new standard in payroll. Now here’s your host

Lee Kantor: [00:00:24] Lee Kantor here another episode of Atlanta Business Radio, and this is going to be a fun one. But before we get started, it’s important to recognize our sponsor on pay. Without them, we couldn’t be sharing these important stories today on the Atlanta Business Radio. We have Monique Chenault with Revolt Black News Studios. Welcome to New York.

Monique Chenault: [00:00:44] Well, thank you so much for having me.

Lee Kantor: [00:00:46] Well, I’m excited to learn what you’re up to. Tell us a little bit about revolt. How are you serving, folks?

Monique Chenault: [00:00:51] We’re really excited to be here in Atlanta. We just are erecting is under construction, but we’ve already started started production on our first new studios for the network media company. So we’re here in Atlanta, where we’re building our production hub and out of this production hub that we built right on Peachtree in the heart of Midtown will be where we produce all of our news programing, alternative programing and all of our documentaries to sort of like a think tank creative center for that. So we just finished our first show two weeks ago. Another one went out yesterday know straight from that location to the world and our whole team is based there. Everybody’s back in the offices, so it’s really exciting what we’re doing. See what we do as sort of a public service announcement. Honestly, even though it is news to our commute to black communities and anybody else who’s interested in the culture throughout throughout the country because. We really do work to highlight and put the focus on many stories that are untold or not told through a authentic black lens.

Lee Kantor: [00:02:20] Can you give us an idea of some of the content that you expect to be kind of being rolled out in the maybe next three to six months?

Monique Chenault: [00:02:29] I would say that we are pretty laser focused on a lot of social justice issues and keeping everyone honest. But you know, our content varies from depending on what is pressing from, you know, sociopolitical to socioeconomic to community based things. We also highlight a lot of people who are doing great things in the community. But we see ourselves as a voice for, you know, the unheard. I mean, like, you know, this week, we when we covered the Ukrainian Russian conflict or the Russian invasion of Ukraine or the Ukraine, we really focused on, you know, on the black immigrants who were not being allowed to to leave the country. And so that may have made may be something that wasn’t focused on and other outlets. But we wanted to sort of shed a light on that in this particular episode. We also looked at black gun ownership and the responsibility of it because it has skyrocketed, particularly over the last couple of years since the COVID pandemic. We paid tribute to Trayvon Martin and his family, you know, 10 years after that very tragic murder. So, you know, sort of there is. And then we did something that is affecting us in a social way, which are dating scams because so many people have chosen to date online and through apps since, you know, since since the pandemic as well. We covered the, you know, the Black Walk of Fame, which is here in Atlanta last week. So it really does. We do try to encompass and meet everybody where they’re at in all different aspects of the news.

Lee Kantor: [00:04:31] Now what was kind of the strategy behind having the studios here in Atlanta, obviously, they could have been placed anywhere in the country.

Monique Chenault: [00:04:42] Well, you know, we we really did see Mr. Combs has been in Atlanta for many, many years. He was one of the first people sort of from Hollywood, New York, who came down and did a lot of first meet music here. But we really did identify and I think obviously many people do Atlanta as not only the black business capital, but also the black culture capital. We think it is the perfect place in reflection of, you know, real black people throughout the country. You know, when you deal with sort of like L.A. and New York, and I am a, you know, a fourth generation Angelino. But they can they can sort of become thought bubbles, right? But Atlanta, I think, really hits people in a very, very real place, which is why I think a lot of black culture sort of stems from here. So not only that, we are so far off as a as the black business capital, right? And then Atlanta has a such a wonderful tradition in, you know, historically black colleges and universities. So when you look at all of those things, I think that it is, you know, honestly the perfect destination for a black owned and operated news center.

Lee Kantor: [00:06:04] Now is the content going to be like, what’s the ratio in terms of hard news? And, you know, like kind of that breaking news like you were able to get on top of the Ukraine issue as it was probably happening as opposed to maybe more. Like you said, this is a hub for entertainment and music and things like that. Is it? Do you have an idea of the balance of those different areas of content?

Monique Chenault: [00:06:30] Yeah, I would say that depending on with the news cycle, you know, the things that are sometimes I would, you know, right now the first thing that we have launched is Revolt Black News Weekly, which is our flagship new series. And so I would say that that showed the first three of in our show, and I would say the first three blocks or so are probably a little bit more harder news. And then there’s always an entertainment and pop culture segments, which I would say probably the last two segments. But, you know, we reserve the right to sort of mix that around depending on, you know, sort of what’s in the news cycle that week. Right. We hope to get to a place where we’re doing daily news as we continue to round out the team. And we are really looking for a lot of local talent producing editing graphics talent here. So hopefully we get to that place where we’re doing something that is really immediate, but we do use all of our social platforms to and we’re building out our being digital and social. So it’s even separate from revolt proper. So we are delivering news in a more immediate way through those channels as well.

Lee Kantor: [00:07:52] And then primarily is online. Is it going to go to, you know, cable streaming? Like, how is it going to be distributed?

Monique Chenault: [00:08:03] Yes. The show premieres on Thursday nights at nine o’clock. And then we also put several of the segments up on YouTube, our own YouTube channel, Revolt YouTube and also Revolt Black News YouTube, and then the full show you can find on the Revolt app. So if you just go in and download the app, all of the programing is there as well.

Lee Kantor: [00:08:29] So is that going to be the primary kind of distribution point is through the app, so it’s controlled by your team?

Monique Chenault: [00:08:37] Yeah, I would say linear first, because we serve all of our our, you know, all of our cable carriages and then we also have those the other aforementioned channels.

Lee Kantor: [00:08:48] So it’s on cable as well as online.

Monique Chenault: [00:08:52] Absolutely. Thursday nights at 9:00 is when it premieres on the cable network.

Lee Kantor: [00:08:59] And then so that so you’re going to try to get on more cable networks like more satellite, more, you know, every place that can possibly be.

Monique Chenault: [00:09:09] Oh yes, yes, yes. Our our team works on that nonstop. We are on, you know, a lot of the, you know, on Comcast, on charter, you know, we’re in a great percentage of American homes and we just continue to expand that.

Lee Kantor: [00:09:27] And then is it also like, could you get it on a Roku or some of the streaming services?

Monique Chenault: [00:09:34] We’re working on those a lot of those partnerships now. You know, we’re doing some work with with. I don’t want to speak out of

Lee Kantor: [00:09:44] Turn, right, but you’re working on expanding in that area as well.

Monique Chenault: [00:09:48] We are expanding in that area. Absolutely.

Lee Kantor: [00:09:51] So now what has been the most rewarding part for you in your kind of career and journey and get involved in this type of initiative?

Monique Chenault: [00:10:01] Oh, wow. I mean, it is sort of, you know, I’ve been a journalist slash executive producer for, you know, a journey that, as has spanned it over 25 years. And I would say, you know. Hands down, this is probably one of the most exciting parts of the journeys that that that I have embarked upon the opportunity to do something that is apologetic, that is disruptive, that’s confrontational, that keeps everybody honest and then also serves, you know, underserved communities, you know, like pinching myself. It’s unbelievable to be able to have this opportunity. So and then to work for a creative visionary like Sean Combs. You know, it’s just, you know, honestly stuff that dreams are made of. And under the direction of, you know, I mean, just a really young, I call him a young genius Detective Samuels, who’s our CEO. The team here has just been really amazing.

Lee Kantor: [00:11:11] Now, has there been a story, maybe even from your past that came to encapsulate this giving a voice to folks that aren’t typically heard? Is there something that you would like? You know where at the end of the day that when that story is told, you’ll be like, This is exactly the stories I want to be telling, and this is the impact that I would like to be making.

Monique Chenault: [00:11:35] You mean like something that we’re working

Lee Kantor: [00:11:37] On or just something from your past that said that this is a story that’s so important that I just wish more people knew about this type of issue or this type of a person. And it’ll kind of encapsulate what the vision of the network is.

Monique Chenault: [00:11:55] You know, what I would say was this is probably the best example. Over 10 years ago, back when I was at NBC News, there was a young woman who went missing, who was from South L.A., a community called Watch L.A., which is probably probably one of the poorest communities in L.A. County. And she went missing after driving all the way to Malibu, which is, you know, fabled Malibu by the beach. And during this time, I had previously covered, you know, sort of like the Natalee Holloway tragedy. Chandra Levy, Jennifer Wilburn, who was the sort of the Runaway Bride and also was just a stream of women that were going missing during that time that the the media chose to shine some light on. And it led me to look at sort of that narrative that usually when women who went missing were were covered by the media, they were usually rather affluent, almost always white and attractive and sort of filled a certain bill. And I started working on this Mitrice Richardson that was the name of the young woman. And this was long before it became sort of more popular as it is like the last year where people started actually thinking about, Hey, you know, there’s all different kinds of people who go missing, and there’s a very small critical period for the press and quite frankly, for for law enforcement to get involved, for there to be any action or any possibility of them being found or possibly rescued.

Monique Chenault: [00:13:47] Sometimes it’s not possible. But it was a story that back then nobody sort of wanted to cover. And I had since stayed in touch with the family, in fact, I just saw the mom, tragically, she her her remains were found about a year later, but the story was heartbreaking for me. I related to the young woman. And that’s a story that today, if that happened on Revolt Black News, it would be our top story. You know, it would be a headline. So to be able to have a platform where. You don’t have to jump on the sort of media news bandwagon. You have the wherewithal to in the the bandwidth to think outside of the box and just do stories that you know are important. That is what makes this particular assignment. So. Um, special, you know, for for me

Lee Kantor: [00:14:53] And so important, I mean, because these are stories that aren’t being told and then when someone steps up and says, you know what, this is going to be the place where these stories are told. I think that’s important for everybody. I mean, everybody wins when these stories get told.

Monique Chenault: [00:15:10] Absolutely. Absolutely, and to be able to shine a light on this and hopefully, you know, pay it forward for the next time, it’ll make a difference. You know, news that makes a difference. That’s sort of our mantra now.

Lee Kantor: [00:15:25] Is there something that you’re looking at as a milestone or an objective that you’ll know that, hey, this is really working, we’re getting traction and this is something that you’ll be high fiving each other at the end of the week? Is there something that you’re looking at to kind of, you know, prove to yourself that this is working in the you are getting the traction you desire?

Monique Chenault: [00:15:47] Yeah, you know, I mean, every time. You know, we’re starting to hear back from the community a lot and saying, Oh, you know, this is a story that I’ve been I’ve been wanting to hear or I wanted more information about. This conversation is long overdue. Every time I hear that, I’m like, That’s it, you know, that’s that’s why we’re doing what we do. We had a conversation this week on its HIV AIDS Awareness Month. And, you know, a lot of people don’t understand that the contraction rate just among African-American people is continues to skyrocket while every other group, it is sort of declining. And so to have that conversation about why is not a conversation that’s going to be had any place else. So to be able to do that and have people respond and if it just touches, you know, anybody and lets them know, OK, you’ve got to take care of yourself, you know, that really is the greatest reward.

Lee Kantor: [00:16:58] Now, do you feel that this network is going to help educate some of the younger folks that maybe have not been paying attention to news and media of this kind because they’re not? It’s not, you know, really, they’re not being represented.

Monique Chenault: [00:17:16] I would I would tell you this. That is our mission. Exactly. I mean, like, you know, this is not your mother’s news network or your mother’s news program, right? And so we are doing everything that we can to communicate with Generation Z. And I would say that 80 percent of our staff is Gen Z. So it takes a lot more work because, you know, we’re bringing everyone allowed along and cultivating new talent. And it’s a place where people, a lot of young people are going to cut their teeth in journalism. You know, everybody here is not from J School, but but they have a passion for information. And so that is exactly our target demo is people’s revolts target demo. And it is definitely revolt black news. The target them over revolt. Black news. It is. It is Gen Z and young millennials who we are in touch with. I would say in a really special way.

Lee Kantor: [00:18:17] Well, if somebody wants to learn more about the network, maybe check out some of the programing or if they’re, you know, aspiring journalist or want to get involved in the media here in Atlanta. What is the website? What are the best coordinates to do that?

Monique Chenault: [00:18:31] Revolt. Tvguide.com: Hit us up. Download the app. You’ll be able to see all of our programing, from entertainment to news to things that are more community driven. And we’re on YouTube. You can hit us on Instagram, Twitter. We’re out there.

Lee Kantor: [00:18:53] Well, Monique, thank you so much for sharing your story today. You’re doing such important work, and we appreciate you.

Monique Chenault: [00:18:58] Thank you so much for having me, Lee.

Lee Kantor: [00:19:00] All right, this is Lee Kantor. We’ll see you next time on Atlanta Business Radio.

About Our Sponsor

OnPay’sOnPay-Dots payroll services and HR software give you more time to focus on what’s most important. Rated “Excellent” by PC Magazine, we make it easy to pay employees fast, we automate all payroll taxes, and we even keep all your HR and benefits organized and compliant.

Our award-winning customer service includes an accuracy guarantee, deep integrations with popular accounting software, and we’ll even enter all your employee information for you — whether you have five employees or 500. Take a closer look to see all the ways we can save you time and money in the back office.

Follow OnPay on LinkedIn, Facebook, and Twitter

Tagged With: Monique Chenault, REVOLT

Gabriela Hersham With Huckletree

March 7, 2022 by Jacob Lapera

rita-trehanfeatureimage-1500x1500
Daring to
Gabriela Hersham With Huckletree
Loading
00:00 /
RSS Feed
Share
Link
Embed

Download file

GabrielaHershamGabriela Hersham, Co-Founder & CEO of Huckletree

Gaby has built their vision and culture since they first opened doors in 2014, leading its corporate strategy, product, and innovation. An advocate for diversity in entrepreneurship, Gaby is an advisor and coach for early-stage founders and a speaker and panelist on the Future of Work and diverse leadership.

Outside of work, Gaby is usually dancing around her kitchen with her two little ones, Jack and Andrea, and her hubby Antoine.

Connect with Gaby on LinkedIn.

TRANSCRIPT

Intro: [00:00:02] Welcome to Daring To, a podcast that finds out how CEOs and entrepreneurs navigate today’s business world, the conventions they’re breaking, the challenges they faced, and the decisions that they’ve made. And lastly, just what makes them different.

Rita Trehan: [00:00:19] Well, I’m delighted today to have on my podcast Gabriela Hersham, who is the CEO and co-founder of Huckletree.

Rita Trehan: [00:00:27] I understand you like to be called Gabby, so we’re going to call you Gabby. That’s easy for me as well. I’m really, really excited to have you on the show because I think you’re going to have some really interesting insights to share with our listeners.

Rita Trehan: [00:00:38] So, Gabby, welcome to the show. I mean, you are – I’m kind of in awe, really, to be honest of you. Here you are having built a business, raised Series A funding and several million pounds with a co-founder in a space that when I first looked at it and I thought, “Hmm. This looks like co-working space. Isn’t that like WeWork or in the old days of Regus?” But actually, it’s not. It’s something very different. So, can you tell me a little bit more about why it’s different? What’s different about Huckletree from typical co-working spaces?

Gabriela Hersham: [00:01:16] First of all, Rita, thanks so much for having me. I’m equally as happy to be here. So, to tell you a little bit about Huckletree, and I guess to your question how we are different from our competitors, when we launched Huckletree in 2014, it was very much with the premise that we wanted to be a workspace for the innovation ecosystem. In the UK at the time, there was this kind of entrepreneurial start-up ecosystem that we felt was about to explode. There were a few but not very many workspaces catering specifically to them, supporting them, et cetera, bringing them together. That was what we were very passionate about. And so, from the first day, we made it very clear that our members needed to be start-ups, scale-ups, venture capital funds, corporate innovation teams, ecosystem service providers. But that was our world, and I think that has seen us through, and it’s been a thread that has remained with us until today. So, all of our members are in that ecosystem.

Rita Trehan: [00:02:11] So, Gabby, I’m intrigued. But, you know, you created this workspace, co-work spaces, probably a bit ahead of your time. As I said, I can recall when I lived in the states, you know, sort of using offices that were pretty kind of antiseptic. If I think about where the world is today right now and the workforce, many people are saying they don’t really want to go back to work because they just don’t like the feel of the workplaces anymore that they’re looking for something different. They’re looking for some kind of connection and belonging. And, you know, I’m quite curious, is it true that you create offices that can be anything anybody wants them to be?

Gabriela Hersham: [00:02:50] Well, I think that we’re definitely creating an exciting and engaging workspace and certainly kind of post-COVID or coming out of COVID that’s what people want I think in order to kind of lure people away from working from home, which works for some people, not for everyone. It’s really about creating an office experience that is top class that offers, you know, so many benefits that it kind of makes working from home pale in comparison.

Gabriela Hersham: [00:03:20] So, we’re very proud of our workspaces. We think we’ve designed them in a beautiful way. But I think more than that, it’s really about the people that are in each space and the types of people that everybody coming in can meet and collaborate with. And that’s, you know, speaks to the other businesses in the spaces but also to the Huckletree team members, to our ambassadors who are constantly popping in and out. So, I definitely think that, you know, Huckletree workspaces are a really exciting place to be and hopefully worth the commute.

Rita Trehan: [00:03:53] So, I mean, there must be something that – you’re clearly not just somebody that’s kind into real estate or properties. Because if I sort of look at what you and your co-founder are trying to do, I mean, there’s some deep connection there around bringing people together or creating something where individuals can grow their businesses and come from all walks of life and all kinds of businesses. Where does that come from? What’s been [inaudible] for you?

Gabriela Hersham: [00:04:23] Yeah. No, it’s a really great question. I mean, I am quite geeky about real estate, first of all. I know it’s not the sexiest thing to say, but I do love real estate and I love real estate in big, dynamic cities, and I think growing up in London and then I spent five years in New York actually working at a real estate company. And it is very dynamic and a very exciting world.

Gabriela Hersham: [00:04:42] But, yes, you’ve hit the nail on the head, very passionate about building community and about bringing people together and I think that for me, and my co-founder, Will Andrew, will give his own version of why that is so meaningful to him. For me, it is because I grew up in a very religious upbringing where, you know, the weekends were for family and for the community, and it’s been with me since then. And I’ve kind of seen firsthand how a community is so important. When you’re going through something, something, you know, not fun, something negative, you know, having community around is so important in having that support,- but also for the good times. And you’re just that feeling of it being about more than just you and about you playing your role in something bigger. So, it’s always been there with me. And I’m definitely very, very passionate and very much a community person.

Rita Trehan: [00:05:38] And that’s clear to see as you look at the business. I mean, beyond sort of creating this space where people can go, I mean, you’ve really been putting a lot of effort and the team’s been putting a lot of effort into actually giving these people access to networks, to coaches, to venture capitalists. I mean, that’s a pretty cool concept.

Rita Trehan: [00:06:00] How have you been? I mean, clearly, you must have people like climbing to be part of that, right? Like, they must be knocking on your door to be part of that in this particular point in time. How are you getting people to want to be ambassadors and to work with the organizations and what are likely to be young entrepreneurs, maybe older entrepreneurs, who are really looking for some guidance and help because it seems like cruising that community space is an add on that you’re providing for people. Is that right?

Gabriela Hersham: [00:06:35] Yeah. And I think we definitely recognize that our power, you know, our main advantage and the main benefit of choosing to work at Huckletree versus going to any other office or shared workspace or, you know, in our market certainly is that the power of our network. You’ve kind of hit on our ambassadors there. So, we have a network of 100 ambassadors from around the world who are entrepreneurs, investors, or operators and who really – you ask how I, how we incentivize them to get involved. I think for them, it’s for the love of giving back, supporting earlier stage businesses, supporting underrepresented founders because we do a lot of work on that as well, meeting new people, coming across new ideas and innovations for the investors. There’s access to deal flow.

Gabriela Hersham: [00:07:24] So, I think that bringing them on board is kind of a win-win for everyone, for all three parties so to speak, us, our members, and the ambassadors themselves. And again, you know, it is about real estate. It is about creating these beautiful spaces. And we definitely have ideas of where we want to take that in the future and how we want to push those boundaries. But it’s more about the human element of really bringing humans in the same places and seeing the magic that can happen when different people that didn’t know each other meet each other.

Gabriela Hersham: [00:07:56] And we also have an investor program. So, we work with, you know, investment funds across Europe also to kind of tailor introductions between them and our members who might be fundraising, and those members might be very early stage or they might be much later stage scale businesses. And I think that this for us is where we see our value. The value of being a member of her country is in our networks.

Gabriela Hersham: [00:08:22] I think also we focus from very early days on, and I touched upon kind of supporting underrepresented founders. We actually have an accelerator program that we’ve been running since 2017, which is for underrepresented founders within the sustainability space. And it’s a totally pro-bono program. It’s a 12-week program where we help them get ready to raise their seed funding round and we introduce them to investors. And you know, for us, it was very clear. It became very clear at a certain point in time that we really wanted that program to be for underrepresented founders because we can open doors for everyone. But actually opening doors for the people that maybe might not have had such easy access is we felt much more, much more critical, and a much greater value that we can contribute. So, we’re really proud of that. And I think because of that, also again, the ambassador is akin to be involved.

Rita Trehan: [00:09:19] So, yeah. I’m going to ask you the obvious question. We all get asked it, unfortunately, because we’re both women. And, you know, we probably have, I would say, a diverse background, family background. So, we get asked it as well. I’m not going to be one that doesn’t ask it. But you talk about sort of underrepresented individuals and groups and being able to help them. How did you find the journey yourself? I mean, were you helped because your co-founder happens to be a man? Or, you know, did you face the same challenges?

Gabriela Hersham: [00:09:52] It was definitely helpful for me that I had a male co-founder, 100%. It was actually a different co-founder in the beginning, and we would kind of go to investment meetings. And I think if I didn’t have him, I often thank God, I probably would never have raised the money, A, because he was kind of introducing me to the people that would ultimately invest and, B, and perhaps even more so because there were so many meetings where, as the woman in the room and actually then as an entrepreneur without a track record, I really wasn’t spoken to or addressed much during those meetings.

Gabriela Hersham: [00:10:25] So, I think, you know, you ask how the experience was for me. I’m fortunate in that I managed to raise money and launch my business, but I definitely saw firsthand how, and this was only, you know, 2013, 2014, so eight, nine years ago. I definitely saw firsthand how the women in the room can be treated. And I like to think that that has changed a lot over the last 10 years. But the reality is that for many founders and I have other elements of diversity to me as well as you hinted out there, you know, it’s not as easy. It’s not as easy as it might be for some people. And I think when you have this platform like we have with Huckletree, we really want to be able to support and influence that in the right direction.

Rita Trehan: [00:11:12] And how do you find this reaction to that? Do you find that, you know, people are very supportive of looking at underrepresented groups? Or are you finding that, you know, venture funds and venture capitalists and others sort of, I would say, advisors are more akin, wanted to see the kind of the traditional, you know, typical people that fit the kind of mold? Are you seeing a change in that process through the people that you’re helping in that underrepresented group, do you think?

Gabriela Hersham: [00:11:44] Definitely. I think there’s been a massive gear shift with regards to investors and what, you know, the diversity makeup of their portfolio, also of their teams as well, because we obviously know how important it is that if you want to invest in a diverse portfolio, you need to have a diverse decision-making team. So, I think, you know, 10 years ago, again, this whole concept of like diversity and tech diversity in general, it was there, but we were really just kind of scratching on the surface. I think now it’s become so embedded in our minds. And, you know, my husband is an investor and I kind of, you know, see how they’re looking at it through the investment lens and realizing what the impact that their efforts and contributions can make. And also, yeah, just seeing how they’ve evolved as part of that process. I think it’s really incredible. I’m definitely seeing a huge shift, a huge amount more of mutual understanding that the way that it was before, which is that, you know, people who knew the VCs and knew the investors would have access. And if you weren’t that lucky, well, sorry, you know, door is closed kind of thing. I think that mindset is kind of outdated now and everybody’s realizing that we all need to play our role.

Rita Trehan: [00:13:10] I mean, and the business is spread clearly. I mean, you started in the like, you know, in London. You spread out a lot of the major cities. I mean, this clearly is a concept that has sort of global opportunity to it. I can’t help but think, you know, that there are many countries that could see some real benefit from this. I mean, you’ve taken something that I would say, you know, we were trying have tried to do maybe a little bit, but never really did. But actually, you’ve taken way beyond that in terms of the kind of education programs that you’re offering and the commitment that you are giving both of the people that are actually who sign up to be part of the space that they’re working in but also in what you’re doing to grow economies. So do you have ambitions to kind of conquer the world? What do you reckon?

Gabriela Hersham: [00:14:00] And definitely not to conquer the world. I think we have ambitions to start calculating the social value and the impact that we generate and whether we calculate that on a kind of per square foot basis or just by looking at our communities and really understanding the economic and social impacts we’ve had. But our ambition is definitely to be able to calculate and then build on that. And I think it’s really key. And what is really interesting to see is that actually. Whereas, in previous years, that might have just been interesting statistic for us and for us internally in the innovation ecosystem and on our team.

Gabriela Hersham: [00:14:37] Actually, now so many more industries are kind of catching on. So, we do a lot of work, obviously, in the property industry, we’re speaking with landlords and developers every day. And I think what we’re seeing is that even for them, it’s so important that they see that the workspace operators that they might bring into their building contribute to social value and can contribute to that within their building as well. So I think that’s how we’re looking at it. And by the way, forgive me if you hear some background noise. My two children have just come home now.

Rita Trehan: [00:15:06] No. I think that’s absolutely fabulous because I was actually going to say, you know what is so, like I think, so real and actually brilliant have is now, here you are having a podcast, you know, running an extremely successful business. You are a mother of two children and sure, like, you know, you are multitasking and managing. And I think that’s very important for people to sort of, like, listen in here because it doesn’t mean to say that, you know, you have to make a choice between one or the other and life goes on, right? So, it’s great to hear them in the background, to be honest, I think.

Gabriela Hersham: [00:15:43] As long as they don’t come up here and start screaming at me, which they might do, and then I have to negotiate with them.

Rita Trehan: [00:15:48] Like, come and join the conversation. I’m sure they’ll have something to add. Let’s talk a little bit about sustainability because, you know, there’s a lot of, I would say, conversation going on about sustainability. It’s becoming almost as, you know, in the vernacular as we used to talk about diversity and as you’ve said, you know, people are becoming more aware of it in a very different way. I mean, you guys are doing something, again, which I would say is really kind of forward-thinking around how you are looking at sustainability in ways that I wish more organizations were looking at it. So, can you tell me a little bit about this earthrise event that you run because it looks pretty special.

Gabriela Hersham: [00:16:36] Definitely. So, earthrise, I think it was born out of the pandemic, and it was about us thinking what’s the immediate impact that we can have on, you know, from a sustainability perspective? And we weren’t opening new locations because it was mid-pandemic. And if we were, we would have said, we want, you know, to do the fit-outs according to some sustainability metrics, whether it’s skywriting or well or whatever it might be. But we weren’t and we really wanted to contribute to the conversation and help make change.

Gabriela Hersham: [00:17:07] And so, again, it came back to this concept of like network intelligence, the people around us, and how can we leverage our network to put on a really, really interesting event around sustainability. And so, what we did, it was May of 2021 and we put on a full day-long program fully virtual, of course, because it was COVID where we had about 80 speakers from around the world, people from the United Nations to Jimmy Chin to activists and entrepreneurs, politicians. I mean, it was really an incredible, incredible group of people. Lily Cole was our keynote speaker.

Gabriela Hersham: [00:17:46] And we had four stages where throughout the day there were different panel events and keynotes all around the world of sustainability. So at the same time as you might have had a group of people talking about sustainability in the fashion industry and how to evolve the fashion industry into something more sustainable and somebody else talking about the digital future of fashion and how actually fashion is now going to be about buying digital assets and wearing them on our social and in the metaverse versus actually buying fashion and wearing it in real life.

Gabriela Hersham: [00:18:18] You might have had somebody talking about rewilding or the oceans or sustainability and the FMCG industry, and we had reps from Tony’s Chocolonely, and it was just a really incredible day of content and ideas. And it felt very positive and ambitious. And so, off the back of that, we’ve decided that we definitely want to do that again. So we’re throwing it again in May 2022, so in a few months’ time this year. We might even be able to have an element of it in real life in person, which is really exciting. Yeah, yeah, yeah. We’ve got these spaces. I mean, we might as well use them for the events, but equally ambitious.

Gabriela Hersham: [00:18:56] And I think the only thing that we’re changing is refining the kind of theme. So, whereas last year it was very broad, it was all about sustainability, and that was really, really incredible. Actually, this year focusing it more on the areas that us as kind of, you know, citizens of like these global cities are really impacted by. So, it’s future cities. It’s mobility and transport. It’s the built environment and construction and proptech and that kind of stuff. So, we’re really, really, really excited and we are signing up some really exciting names more and that’s to come soon.

Rita Trehan: [00:19:34] That sounds brilliant. I’m sure that you’re going to have a lot of people that are going to be interested in that. So, I can’t help but thinking, you know, I do a lot of work with organizations at the moment, and we are seeing sort of organizations trying to come to terms with like what’s happening, like what’s happening with my workforce, like what’s going on, like why is it not how it was before we can all get back to work now. It’s, you know, can’t we just carry on? So, we’ve forgotten about COVID and whatever else it might have created in our minds. But there are lots of organizations and leaders who are struggling right now with disconnected people. You know, we’ve seen massive resignations, individuals going away, you know, want to do something different. I don’t feel like I belong and I don’t feel included. We’re not – we’re an inclusive culture.

Rita Trehan: [00:20:25] I mean, it seems to me, and to somebody on the outside, that whatever you’re creating from a cultural perspective sounds pretty inclusive and because it’s not just a workplace. So, what would you advise to organizations and corporations that have got offices and buildings to kind of create the environment that you’ve been able to create in these locations? That is connecting this ecosystem together really because it is about people sharing ideas. It’s about leveraging off people. The stories tell that on your website. If you look up some of the businesses, they say that. What would be your kind of like, I guess, messages or insights that you would give to leaders today?

Gabriela Hersham: [00:21:17] I think that all of this starts internally with the teams behind the businesses. So for example, at Huckletree, we are really focused on creating opportunity within our employee base. We’re a team of about 60 people at the moment. We were, I think, around 80 pre-covid. We went down to about 40 at our lowest point during COVID, and we’re now slowly but carefully ramping up. We can’t talk – we wouldn’t have agency to talk about diversity and what the start-ups in our ecosystem can and should be doing. And not to say that we’re perfect, but, you know, we have put effort into this. We do think about this. We are passionate about this. And I think a lot of it starts internally with the people behind the businesses themselves and making sure that the team has a diverse make-up. It’s something that we track at Huckletree on a quarterly basis. We track the diversity make-up of our team because, you know, the small business like ours, a couple of people can leave and that can actually dramatically impact your diverse, your sorry, your diversity within the team. So, we’re constantly tracking it and monitoring it, making sure that we’re on top of it, that we improve it and increase it.

Gabriela Hersham: [00:22:39] And, you know, things that come into that, that come to top of mind when you have a hiring process often in businesses that are rapid pace, you need to hire and you need to hire quickly and you need to fill a role and the teams are under-resourced and everybody is crying out for that hire, and you need to move it quickly because you have plans. But that can often come at the expense of diversity. So, you can often find yourself at the end of the process where you’ve met three candidates that maybe don’t bring so much diversity to the table. And the impulse would be to hire the best one. Whereas, actually, if you stop and reflect and say, hold on, you know, we haven’t seen a candidate with a protected characteristic at the final stage of the interview process. So, we need to find that person before we make sure that we’ve actually thought about this from the diversity lens and given ourselves the opportunity to hire someone, diverse the team for this role, then you’re kind of shooting yourselves in the foot.

Gabriela Hersham: [00:23:37] So, it’s always a balance between us about wanting to do things really quickly and hire and we’re excited and we’ve got plans and we want to move fast. But also saying hold on, are we recruiting from the right places? Have we seen the right candidates from that perspective at final stage? So, I think that’s really important. That’s always something that’s on my mind.

Gabriela Hersham: [00:23:55] And then, obviously, once people are in the team, it’s really important to have an inclusive environment and to make everybody feel like everybody’s opinions are heard and equal. And that’s also something that, you know, we’re not perfect, and I’m definitely not here to say that Huckletree is perfect at anything, but we’re definitely focusing on and we definitely have the right intentions towards and making sure that, for example, that people that who might not necessarily be themselves put themselves up for an opportunity get nudged in the right direction and are supported. So, there’s a lot that goes into it. I definitely don’t have all the answers, but I think that, you know, the biggest thing about inclusivity is just making sure that the team is diverse and that everybody feels heard.

Rita Trehan: [00:24:49] Well, it sounds like you speak from a very sort of humble and humility perspective, which is always great to hear in a leader. Tell me, what’s it been like for you? I mean, you know, you wake up like as a young child going, you know, I’m going to be running my own business, I don’t know what it’s going to be, but I know I’m going to be running in my own business and it’s going to have something to do with lots of people. I mean, did you have that kind of foresight at a very early age or is this something that kind of just happened?

Gabriela Hersham: [00:25:24] So, this happened. It’s just happened. I did go to business school. But when I left, I definitely wasn’t thinking about if I wanted to start my own business. I think it was also just a couple of years pre everybody feeling empowered to kind of start their own start-up. It was just back at the time where, you know, my peers were going into investment banks and the kind of management consultancies, and that wasn’t the route that I wanted to take.

Gabriela Hersham: [00:25:46] So, I went to study film and acting in New York, had a very unsuccessful run at an acting career. But whilst I was in New York, I came across this concept of these co-working spaces that I hadn’t seen yet in London, and they were there because they’d started to kind of sprout up whilst I was living in America. But I really just kind of stumbled across the concept and became really passionate about it because exactly as you say, you could be working on a project or working on a business yourself, but yet working in an office with hundreds of other people, and I loved that. And it became about wanting to democratize the kind of Facebook and Google-style of office spaces for everyone, whether you were, again whether you were an entrepreneur working solo or whether you were in a big team, you should have access to these amazing spaces and people and benefits and all the amenities of the space that like Facebook and Google offer.

Gabriela Hersham: [00:26:40] I think at one point we even contemplated putting a ball pond meeting room in one of our spaces and then my co-founder said, “Gabby. That’s a ridiculous idea. It’s not because they have it in Google does it mean that we’re going to do it at Huckletree.” But those are the kind of things that really inspired us. And funnily enough to your question around lots of people, I always say that if I were – life after Huckletree, what that might look like for me, like working at one of the big companies where there are lots of people is probably where I would naturally want to go because I do love being surrounded by people on a daily basis. So, I think that’s probably why I’ve really, you know, and I am so passionate about Huckletree.

Rita Trehan: [00:27:20] So, Gabby, I had read about you and knew about your pursuit into acting. Do you think the fact that it didn’t work out, did that make you stronger when you started your own business in terms of like some of the challenges that you probably faced as you set huckleberry up, Huckletree up, and like, you know, got it going? Do you think that experience has somehow shaped your leadership going forward?

Gabriela Hersham: [00:27:49] I think so. I was only thinking about this today because I was – every Wednesday, we have an all-hands with our full team. And it’s either myself or my co-founder who runs it. And actually, the one that we did today was we were trialing a new format where anyone from the team could ask any question to the leadership team, and we would answer it kind of in real-time without preparing anything. And it’s quite tricky to do that because you don’t have your answers prepared and you have to kind of think on your feet and give the right answers, offer the right balance of information but not information overload and sharing, but not sharing details of things that may or may not come to fruition, managing expectations.

Gabriela Hersham: [00:28:28] And then, after that, we started touching upon the war in Ukraine and what’s happening in Ukraine right now. And constantly, there’s this nagging thought of am I saying the right thing? Am I, you know, am I going to make any mistakes? Am I saying the right thing? Am I expressing myself in the right way? And then afterwards, just thinking, you know, you can’t always be perfect and it can’t always be right. But if you speak from the heart and if you say things with the right intentions and that are truthful, you know, it’s a pretty good starting point.

Gabriela Hersham: [00:29:02] So, that kind of brings me back to, I guess, my days. I mean, I don’t know if it is because I think also my leadership team is all really good at this and just kind of thinking on our feet. You know, they didn’t come necessarily from a film background. But they have that. And I think that, actually, I’m getting to the point where maybe it wasn’t so much of my, you know, short brief stint in the film industry, but actually more of the last sort of, you know, nine, 10 years working at Huckletree that where I have developed myself and I have overcome my inhibitions and become a more confident person as a result of that versus anything before Huckletree, which may have helped, but definitely not in the same way as the last 10 years. The last 10 years have been a really, really big learning curve for me.

Rita Trehan: [00:29:43] So, let’s talk about a little bit about that because I’m sure there are many, you know, men, women listening to this podcast going like, she’s got to be kidding me, right? She just said like, you know, like that she wasn’t necessarily confident or, you know, don’t have some ambitions. Or, you know, isn’t the woman that we’re hearing on this podcast, like surely that’s not true. But, so share that a little bit. Share some of that, like what, you know how you’ve kind of dealt with that, how have you grown that confidence, how have you become comfortable with the capabilities that you have and actually, you know, can value the fact that you’re good at what you do?

Gabriela Hersham: [00:30:27] I think it’s a fair question. I mean, I think I’ve gone through like kind of phases of this in my life as a child and somebody at, sort of, secondary school, I was very, very shy, and then I went to university and I loved the environment and I felt very, very, very comfortable and confident in the environment, and I wasn’t shy at all. And then, when I started Huckletree, I think I felt probably a little bit out of my depth, to be perfectly honest. And I felt like, you know, as we were talking about before, I’m this woman in business. I don’t have a track record. I’m going out trying to raise money. I actually have no idea how to do this or what should come next in the process or how I’m actually eventually going to get this business off the ground. And I remember at the time really leaning on my now husband and my brother, who, you know, to guide me through the process and to say, okay, okay. Help me. You know, I don’t understand. What should I do? How can I meet investors? How can I find them? Where do I find them? What do I even need to kind of go and see them? And I was very lucky that I had that support system in them around me.

Gabriela Hersham: [00:31:30] And then, when we launched Huckeletree, again, the early days were okay because we launched with a very small space and it was myself and one other person. And then, all of a sudden we grew and I fell out of my depth again and kind of constantly questioning if what I was doing was right, but then also trying, you know, optically to have this bravado of like, I’m doing a good job and whatnot. And I think now I’m finally at a point where I’m not going to be good at everything. I don’t need to pretend that I’m good at everything. I don’t need to pretend that I know everything. I know what I am good at and that’s enough. And I also know where my development areas are, and I’m very happy to be vocal about them. And I don’t, you know, I don’t need to feel like I need to pretend to anyone that I’ve got it all kind of sorted. So, I guess I’m at a place now of, like, finally feeling confident in the knowledge that I don’t know everything if that makes sense.

Rita Trehan: [00:32:25] That’s great. I think that’s a great insight for the listeners that are listening about, you know, as you’ve expressed. It’s about not, you know, you don’t have to be the smartest person in the room, right? You don’t have to know it all. What you have to do is, as you said, is kind of like know what you do know and what you don’t know and leverage that. And I think this is the decade where we will see leaders needing that kind of capability of not being, knowing everything to be really important as we lead people, organizations, and businesses through the next decade and beyond. So, I think it’s a really good, interesting piece of insight for listeners to take away, especially those that might be doubting themselves as they’re thinking about starting their businesses or, you know, facing some challenges right now.

Gabriela Hersham: [00:33:18] Hundred percent. And I think, you know, there is always and actually this feeds a lot into kind of initial thoughts around the accelerator program when we launched it in 2017, which is, you know, shouldn’t everybody have that support group. And I know we touched on the kind of access to investors, but actually, in the beginning, it’s just about having a support group that can help you, help you understand what comes next and how to plan for that and how to prepare. And a lot of people don’t have access to that.

Gabriela Hersham: [00:33:46] And also, you know that not-knowing stage of like, you know, for me from having the concept of Huckletree to when we actually launched, it was a period of like three years. I think I had the idea in 2011 and then we actually finally launched in 2014. But it doesn’t have to take that long. And I think that with the right groups and the right knowledge sharing around, things can happen faster and founders now can have, you know, access to information that I would hope would make them much more confident than I was back at the time. So, definitely kind of something the way that we’re thinking of how we can support founders in the ecosystem.

Rita Trehan: [00:34:25] I’m really interesting to see how the business has sort of like grown and progressed, you know, from a place where you would bring people together so that they could be creative and sort of start their businesses to kind of offering all of these sorts of add-on support systems and networks that is actually helping them not only to grow personally but their businesses. And I think the thing that sort of blew me away the most was the work that you’re actually doing with young early-career individuals within organizations and helping them to think through their careers independently of how they might be within their own organizations. Tell me about that because that that I thought was very interesting and really innovative in terms of the work that you’re doing, which you know, is linked to some of the accelerator programs and other programs that you’re doing. So, just share a little bit with that because I can think of so many young people, I’m like, “Oh, my God. Like, they’d be like, they’d be all over this right now.”

Gabriela Hersham: [00:35:27] Yeah. No. And that was another thing that came out of lockdown was, like, this need for like networks and support groups and proper learning opportunities. And I think so much of our focus has and has always been on the founders behind the business and whatnot because, you know, we are a business with lots of entrepreneurial people within. But actually, we thought, hold on. There are so many people behind these businesses that also crave development, and maybe sometimes the founders are too busy dealing with COVID and trying to survive or just growing their business to really think through the learning and the development of each their team members, especially when you’re in a kind of early stage of the business.

Gabriela Hersham: [00:36:04] So, we developed this program called the Hundreds Club, which basically runs four tracks a year, each track around a different domain. So, we’ve done marketing. We’ve done sales. We’re doing digital products right now. We’ve just done people in culture. And it brings together 25 people in that domain and gives them like eight weeks worth of mentoring, workshops, peer support group in each other where they can all meet each other and actually kind of brainstorm obstacles as they go through their careers together. And it’s been probably our most successful educational product to date, which is amazing and kind of speaks to the fact that sometimes it’s actually not the people that you obviously think need the support that really do. So, that’s been great.

Gabriela Hersham: [00:36:45] And just to touch on your, you know, you were asking there earlier, kind of curious to hear how Huckletree has grown over time. So, I think, you know, when I look back and I start thinking about our first small space in Clerkenwell in London, where we had 40 members and we were two team members, we’re now a team of 60 people, incredible talent within the team, people that I’m really lucky to work alongside on a daily basis. And we have six hubs across London, Manchester, and Dublin with just under 200,000 square feet and about 3000 members across our hubs. So, we’re really proud of where we’ve come to, but we also feel like we have a lot of growth to come over the next few years. So, we’re really looking forward to the next few years also.

Rita Trehan: [00:37:29] Well, I’m looking forward to the growth over the next few years because I think there’s going to be a lot of people that kind of graduate from the networks that they create momentum, to create great businesses going forward that are, you know, making an impact in the right ways. And like, I am, you know, I keep looking at all the offices that you’ve got around London and I can’t decide which one I want to go to because they all sound like really interesting because they’ve all got a different theme to them. So, my mind goes like, “Oh, wouldn’t that be interesting to go and see what the kind of people that are there and what can I learn from them?”

Rita Trehan: [00:38:03] So, I think getting the word out about Huckletree is really important. So, because I think it is truly unique and really interesting the kind of work that you’re doing. So, you know, I’d like to talk to you more but we are coming close to time. But before we end, there are two things I would like to ask you. The first one is, you know, what do you think is the net? I mean, obviously, you’ve got some great events coming up, but what can you do to help really spread the word about the work that you’re doing in the organization? So, what would you encourage listeners to do? And then lastly, what’s you daring to moment? What have you dared to do in the world either personally or from business or something that you want to do that’s important to you?

Gabriela Hersham: [00:38:56] I think I’ll start with the last one. The daring to, I mean, I’ve dared and had the audacity to try and run a business whilst, you know, having two children and being a full-time mum. I think that’s pretty daring. I like to think that I put myself out of my comfort zone on a daily basis.

Gabriela Hersham: [00:39:12] Actually, I was in an interview with an incredible lady earlier today who was telling me, and we were interviewing her for a role that we’re hiring for. I asked her a very similar question. I said, “What’s the last thing that you did that put you out of your comfort zone?” And she said, “I do that every day. I’m a woman in business. I’ve got a baby at home. I’m trying to make it all work together.”

Gabriela Hersham: [00:39:27] And I fully, fully, fully aligned myself to that. So, I think that that’s enough. But I also jumped out of a plane in the past life, and I’m pretty proud of that as well. I’m not sure I would do that again now that I have children, but I was a daredevil kind of pre-having children. In terms of your other questions, you might need to remind me what they were.

Rita Trehan: [00:39:50] So, I mean, how can people find out more about Huckletree? How can we get more word out there about what you guys are doing? You know, how people that might see themselves either wanting to connect with other people, might be in an underrepresented entrepreneur, that wants to connect is looking for a workspace that offers this kind of opportunity not just for a place to work, but a sort of like a community really. What’s the best way for them to find out more about [inaudible] community?

Gabriela Hersham: [00:40:18] I think our website. Yeah. So, our website has a lot of information about the work that we do. You know, all of the locations that you mentioned are just there, but then also all of our different educational programs and the impact that we’re having. So, our website is definitely the best place to find all the information. And then, if anybody wants to get in touch, we’re always – we’d love to talk. So if it’s, you know, through the website again or through our socials, we’re on all of the socials, Instagram, Twitter, LinkedIn. We’d love to chat and we’re always looking to bring new, exciting, passionate people into our communities.

Rita Trehan: [00:40:58] That’s great. Gabby, it’s been great to talk to you. I mean, I think we’d love to have you back, I think, at some point because I think there’s a lot more to the journey of the company and the organization to come. And I look forward to hearing how you progress. So, thank you very much for being on the show today.

Gabriela Hersham: [00:41:16] Rita, thank you. Thank you for having me. And it’s been wonderful chatting and getting – well, I haven’t got to know you as much as I would have liked to, but thank you again for bringing me on and it’s been nice chatting with you.

Rita Trehan: [00:41:26] That’s great. You’re welcome. And if you want to know more about Dare Worldwide, you can find us on our website, www.darewordlwide.com. Check out our latest report. It’s all about inclusivity, but not how you think about inclusivity but how we kind of bring all of those strands of sustainability, inclusivity, diversity, and connection back into the workplace. If you’re interested, do check out the report. Thank you for listening. If you liked it, please make sure that you rate it on podcasts, and it’s been great having you again. Thank you.

Outro: [00:42:00] Thanks for listening. Enjoyed the conversation? Make sure you subscribe so you don’t miss out on future episodes of Daring To. Also, check out our website dareworldwide.com for some great resources around business in general, leadership, and how to bring about change. See you next time.

Tagged With: Gabriela Hersham, Huckletree

Andrew Temte With Skills Owl

March 7, 2022 by Jacob Lapera

AndrewTemte
Workplace Wisdom
Andrew Temte With Skills Owl
Loading
00:00 /
RSS Feed
Share
Link
Embed

Download file

AndrewTemteDr. Andrew Temte, CFA, is the former CEO of Kaplan Professional and author of “Balancing Act: Teach, Coach, Mentor, Inspire.” A thought leader on issues related to organizational health, continuous improvement, and workforce reskilling, his articles have appeared in a number of media outlets including Chief Executive and Chief Learning Officer.

Dr. Temte has also served in the following professional positions at Kaplan: President and Global Head of Corporate Learning, Dean of the Kaplan University School of Professional and Continuing Education, Interim President of Mount Washington College, and President of the Kaplan University College of Business and Technology. This blend of higher education and professional education experience gives Dr. Temte a unique perspective over the issues surrounding the future of employment and workplace relevance.

Dr. Temte earned his doctorate in finance from the University of Iowa with a concentration in international finance and investment theory. He holds the CFA designation and has over 14 years of university teaching experience in the areas of corporate finance, investments, and international finance.

An accomplished musician and leader of the rock band, The Remainders, he is active in numerous fundraising events and committees in the La Crosse, WI, community.

Connect with Dr. Andrew on Facebook and LinkedIn.

What You’ll Learn In This Episode

  • Organizational health
  • Continuous improvement
  • The Reskilling Revolution
  • Achieving balance between behavioral and technical skills with a focus on emotional intelligence, communication, and leading with empathy
  • Work readiness, apprenticeships, and experiential learning
  • Alternative pathways to workplace competency
  • Diversity, Equity, Inclusion
  • Discourse grounded in logic, rational thought, critical thinking, and reason
  • Truth, mental agility, and mutual respect/understanding to ensure we take care of each other and Planet Earth

This transcript is machine transcribed by Sonix

TRANSCRIPT

Intro: [00:00:08] Broadcasting live from the Business RadioX Studios in Atlanta, Georgia. It’s time for workplace wisdom sharing, insight, perspective and best practices for creating the planet’s best workplaces. Now here’s your host.

Stone Payton: [00:00:31] Welcome to another exciting and informative edition of Workplace Wisdom Stone Payton here with you this afternoon, and you folks are in for a real treat, please join me in welcoming to the Broadcast with Skills Owl LLC. Mr. Andy Temte You know what, Andy? I didn’t ask you before we went on air. Did I pronounce your name right?

Andrew Temte: [00:00:51] You did a good job. Everybody tries to over analyze it. It’s tempting. It’s a it’s of Norwegian background, and it’s just it’s as as you would imagine it. It looks. It sounds

Stone Payton: [00:01:06] All right. Well, we’ll score. That one has a win. All right. So skills out, man. Mission purpose, what are you out there trying to do for folks?

Andrew Temte: [00:01:14] Yeah. Well, I was I was chief executive of of of a large education company, global education company for 22 years. We, you know, we helped individuals achieve their their life’s goals through through education for licensure designations and certifications like the CPA exam or the CFA or Series seven, sixty three, et cetera. And I also served as college president. And, you know, so I’ve got to I had one leg in higher education, another leg in professional education. And you know, we would we would help individuals, you know, achieve those Yahoo moments in their lives. So after 22 years with Kaplan and another kind of eight or 10 before that building a business, you know, wanted to get back out on on quote unquote on my own as it were, were my my my business partner is my, our son, Nicholas. So I have the distinct both opportunity and pleasure of of working with with our son. And we’re we’re just we’re going to we’re going to take all the leadership and, you know, business ideas that that I’ve developed over the last 30 years and we’re packaging them up and and we want to build that next that that next generation of leaders and I want them to learn from all the missteps and all the mistakes that I’ve made so that we can build a better future leader.

Stone Payton: [00:02:55] Well, congratulations on taking that step, man. I got to believe that for some of us, that would be a bit of a challenge because you obviously have a very established career, probably a pretty comfortable situation, but you you had the salt to get out there and go on this new venture. So congratulations. I think that’s fantastic. Yeah. So as I understand it, among some of the focus areas for for you guys in your practice is this I guess one umbrella for some of it might be continuous improvement. Can you speak to that a little bit?

Andrew Temte: [00:03:33] Yeah. As a leader over the last, especially in my time at Kaplan, I have migrated from what you would politely call and Andy said Leader meaning very directive my way or the highway kind of, you know, Hey, everybody, follow me. This is where we’re going. Kind of a leader to one that take. I’ve taken the principles of organizational health and blended them with the principles of continuous improvement or what many think of as as lean, you know, the Toyota management principles from the from the 1980s. So I consider myself a continuous improvement in organizational health leader. And it’s really not any more complicated than continuous improvement is the identification and elimination of waste. It is. The second pillar is respect for your people. And the third pillar is to have a maniacal focus on your customer. And that second pillar of respect for people both externally and internally, that’s what we’ve kind of blown up and attached to organizational health, which is all about creating a foundation of trust and accountability within within your organization, communication, clarity, et cetera. So, you know, I’ve I’ve gone from a very technical leader, a very. My way or the highway leader to one who is very focused on the human element. Your people are your most valuable asset in your. In your business, everybody is is different, everybody’s got a different change curve that they react to as your business changes and grows. So again, it’s about that efficiency, trust, accountability all kind of blended together in this in the special special packaging.

Stone Payton: [00:05:55] I got to tell you, man, as a layperson on on all of these topics, but admittedly it occurs to me, or it would seem to me that it would be far easier, far faster to teach transfer identifying and minimizing waste stuff than it would be to teach and inculcate this idea of respecting your people and the trust. And and that seems like that’s and maybe that’s why we need, you know, the R&D and the Nicklaus’s of the world to help us, because that is a that’s a hard row to hoe. Yeah.

Andrew Temte: [00:06:32] Yeah, you know, they’ve been called soft

Stone Payton: [00:06:34] Skills for

Andrew Temte: [00:06:36] Far too long. Yes, because you have you have hard skills, hard technical skills and then you have the harder. What I like to call human or people skills or behavioral skills. And and yeah, they are much, much harder. You know, everybody, especially as we age, we become more and more hardwired. We’re less mentally agile and flexible. We get set in our ways. And you know, we we learn to put people into certain buckets and categorize them. And, you know, human beings are much, much more complicated than being lumped in to some sort of generational bucket and making all sorts of assumptions about how how they how they might behave. I’m all about having people bringing their whole selves into the world of work, and as business leaders, we’ve just got to stop showing up in what I like to phrase as these emotional suits of armor where we kind of clunk around the office and we’re trying to be somebody who we’re not when it’s a heck of a lot easier to just be who you are and and get the most out of out of your people by, by being yourself.

Stone Payton: [00:07:59] I got to believe this must be. And I don’t mean to suggest that that your work doesn’t have its own set of challenges. I’m sure it does, but it must be incredibly rewarding. Work, man.

Andrew Temte: [00:08:12] Yeah. Look, I you know, I spent years and years, you know, chasing after budgets and and, you know, the the operating income and the top line of the business and, you know, skills owl is going to be, you know, all about, you know, making a profit and having a long term sustainable business. I’m all about cash flow. I’m a finance guy at heart. I got a PhD, earned a PhD in finance from the University of Iowa back in the mid-1990s. So I know all about the functioning of of of the business. But to be able to take a lot of these life’s lessons that I’ve learned and and and create a business model where I’m both giving back and through teaching, coaching, mentoring and hopefully a little bit of inspiration, as the tagline of my book points out, you know, it is. It is extraordinarily rewarding to sit down and write for three hours and have a have a wonderful. What I think is a wonderful idea and you know, and get that out in the wild and see what people think.

Stone Payton: [00:09:24] Well, and I bet it’s also it must be marvelous to work with your son. So do you guys, do you have have you sort of found your grooves in terms of roles like you sort of stay in this lane and Nicholas stays in Atlanta? Or how do you manage manage that?

Andrew Temte: [00:09:41] Yeah. So we’re both musicians. I grew up in a musical family. He obviously grew up in a musical family. And and so I’ve played in bands since I was a teenager. You know, he had a garage band in our garage when when he was younger. So we’re we’re actually writing music together. We’ve we’ve published our first song Late Late Late last year. And so that’s that’s available out on Spotify and YouTube and all the major music services. He’s actually coming into town in a few hours, and we’re going to put the finishing touches on song number two. So, you know, he’s he’s helping me there and then on the on the skills owl side. Of things, you know, he’s got skills that I don’t and I have obviously skills that he doesn’t. So it it is again extraordinarily rewarding to to teach your your son the lessons of business in a way that an MBA program can’t you know? And and just have that. Our other son is, is a doctor and he’s a wonderful man. He’s off off into the world. And I just I can’t thank our our younger son, Nick enough for taking this leap of faith with me. And I hope he’s getting enough as much out of it as as I am.

Stone Payton: [00:11:12] Well, I’m sure that he is, and I’m sure that whether he’s doing it consciously or not, I bet Dad’s learning some lessons from him on all of these topics and all these and all of these domains.

Andrew Temte: [00:11:23] Yeah. You know, the inner the intergenerational aspect is is really cool because and the trust that we have obviously kind of growing up together is I can take a question that’s bothering me about, Hey, will will this audience resonate with this topic? And and I can pose the question to him. And, you know, he’ll come back and say, Look, dad, I think you got to repackage X like this to get the the best result with the kind of twenty five to thirty five year old crowd. Yeah, that you know that clearly you dad as a 58 year old, don’t don’t connect directly to so you know, he he brings that aspect to the table and it’s just so refreshing to, you know, to have have have somebody that I can, you know, in a in a very psychologically safe environment, bounce those ideas off of because when you’ve got employees that you know, that are working, quote unquote for you, I like to think that you’re working with the people in your business instead of people working for you. But you don’t you don’t tend to get all. You don’t tend to get things unvarnished and straight. And that’s what I like about working with with our son is he’s got the we’ve got the relationship, the trust, and he’s going to give it to me straight.

Stone Payton: [00:13:00] All right. So it’s one thing to operate under a logo like Kaplan, it’s another to get out there in the marketplace. Sometimes it can be a little chilly. How’s the whole sales and marketing thing going? Are you still like getting that ironed out?

Andrew Temte: [00:13:15] Or we’re we’re constantly testing testing those waters and some people, some people would say, we’re trying to do too much because we’re testing the waters in the music community right to get this original music out there, which is a challenge in and of itself. But a lot of those lessons from from the music industry translate directly into into business as well. So we’re taking our learnings from a sales and marketing perspective in in in in both directions. But yeah, we’re we’re finding our sea legs. It is not a direct correlation to, oh, I was, you know, I was a big mid-market CEO and knew all these people. And so therefore, I’m going to be a success in a small business. It doesn’t work that way. And you know, the grind is is there and and so, you know, fortunately, we’re we’re doing something that that we love. So we’re not technically working, but we are right and and we’re just we’re iterating. We’re testing, we’re we’re trying to tap into in in the new markets. And I love it because the part of being a continuous improvement individual is that you made a commitment to yourself that you’re always going to be learning, you’re always going to be growing, you’re always going to be pushing that envelope. So I’m not super comfortable right now. I’m testing myself in ways that I haven’t in a long time since I was an entrepreneur back in the 1990s.

Stone Payton: [00:14:57] So let’s talk a little bit about the work and I guess kind of a tactical level. I’m trying to get a bit of a view of early in the engagement because I can’t even imagine where do you start when you’re trying to, you know, achieve this balance between, you know, behavioral and technical skill? Can you just walk us through what a what the early stages of an engagement might look like with you guys?

Andrew Temte: [00:15:22] Well, we are right now. So so I’ve got this book called Balancing Act, which is. Which is a lot of the what and the why around this balance between technical skill and behavioral skill or and frankly, many of the balancing acts that we play in both our personal lives and our and our business lives, and I draw direct connections between the two through the stories that I write. But the next step in that in that journey is to create the workbook, the companion that’s that’s going to go along with it because the book is not the how. And so the workbook is going to be the how, how do I bring these concepts to life within within my business? And I’ve and that’s that’s what we’re working on right now. But I will. Spoiler alert, it all starts with purpose. That is the that is the entry, the gateway into any business planning. Why am I here? Why do we exist and really getting that that that purpose right? So we go we start with purpose. We get into what I call the it of your of your business. And then I’ve got a very special word that I really glommed on to a few years ago. And that’s the concept of indispensability. I know it’s a long, it’s a long word,

Stone Payton: [00:16:53] But don’t try to spell it.

Andrew Temte: [00:16:55] Yeah, but but how do I make myself indispensable to to my customers? How do I make it so difficult for them to go to somebody else because we’re providing such an awesome product or service or or message that that you just you’re not going to think about any anybody else? So we write right, right into indispensability. We talk a lot about culture. Again, that that if you if you think about a plot of trust against accountability, so trust on the vertical axis and accountability on the horizontal, we want to help business leaders move their cultures into that high trust, high accountability box in in that in that for in that four box. And then the workbook is going to finish with what I like to call a management operating system, which is this unique blend of continuous improvement and organizational health and some very specific tools that that that leaders can use with within their businesses to to move their cultures into that high trust, high accountability box.

Stone Payton: [00:18:11] I would think that as a client, certainly IQ more IQ points would be great and I could use a few. But but I wonder, I don’t wonder, I’m pretty convinced that emotional intelligence is probably as important, if not more so and really being able to project yourself into the to the mind of another person or a group and genuinely understand how and why they they think and feel the way they do being able. I would think that that would be an important foundation for a lot of this work.

Andrew Temte: [00:18:45] Yeah, yeah. So I and I’m not I’m not bragging here, but I have been the smartest guy in the room many times in my in my career. But but simultaneously, not the smartest guy in the room because my IQ was leading my IQ. So I was missing all sorts of of signals around the room. I was missing communication opportunities. I was missing clarity, creation opportunities. And so this this concept of the IQ or your emotional intelligence is just at the at the forefront. So again, it’s a balancing act. But balancing that concept of IQ with that of IQ and look, the future world of work is one where we’re going to have computers that can think at low cognitive levels, but ever increasing cognitive levels. Computers are going to be taking more and more of our of of the technical aspects of our jobs. So what do we have to bring to the world of work but our human selves? So it is incumbent on all of us to work on our ex as much as the technical skills that we are curating for viability in the workplace?

Stone Payton: [00:20:07] Now that’s a great way to put it. That’s a that’s a muscle, if you will, that we just need to pay attention to and exercise regularly, isn’t it?

Andrew Temte: [00:20:14] Yeah. And all the all the polarization, you know, we’re not going to going to get political at all here, but we have to recognize that we live in a highly polarized world. You know, getting getting caught in these echo chambers of. Polarization is not healthy for your IQ, so if you want, you know, if if a listener is out there and you want to work on your IQ, get your news from multiple sources. Get out of those. Get out of those Echo Echo chambers. Listen to other perspectives and other opinions because that’s that is the way forward to curating a much stronger IQ that you know that your opinion, your way of thinking is not the only one. That’s what IQ is all about. So polarization works directly against building a strong IQ.

Stone Payton: [00:21:11] So I was approaching this conversation, at least initially as well. I mean, I’m I owned 40 percent of a media firm and I have a smaller, you know, entity that does some other stuff. I was approaching it from the business owner, the leader, the manager. But now, based on what you’re saying, I’m thinking that there probably are some things and there are some that people who who go to work for these organizations can and should be doing to it. Maybe all the way, all the way back to how they prepare to be effective in the workforce. And I think maybe that’s changing some, don’t you? It’s not all about necessarily just go get you a four year degree and and start shopping it. Is it

Andrew Temte: [00:21:57] Right? Yeah. And when we could literally talk for another hour about what what World Economic Forum has categorized as the reskilling revolution? And if I can leave your listeners with one thing that they remember from this conversation is that learning never stops and that becoming a true lifelong learner, not just opening up the Wall Street Journal and perusing the New York Times, but really engaging in challenging yourself and adopting and acquiring new skills to maintain and grow your viability in the world of work. That is that that is the, I would argue, the obligation of the future workforce participant because you are going to be left in the dust as a contributor to this society. If you don’t adopt that open, that open mind, that agile mind, that growth mindset, that lifelong learning mindset. So learning is not done after high school, it’s not done after college. And frankly, the four year degree is it’s cool and all. But there are things that I call skill portfolios that are going to be alternative pathways into the world of work that are going to be equally as viable as degree because degrees are far too expensive. It’s frankly a fairly elitist model and and we’re leaving a lot of people behind in our economy and in our society that can be wonderful contributors to to to your to your business. So as a so as an individual, you have an obligation to be a lifelong learner. As a business leader, you have an obligation to be a teacher, a coach and to put learning at the forefront of your business model.

Stone Payton: [00:23:58] Yeah. So you make me think of. Now let’s talk. You know, it’s my show, so let’s talk about me for a minute. Now you make me think of my youngest, Kelly. She does have a degree, but I think she’s really has sort of begun to build out this skill portfolio. She has a patchwork of skill sets and experiences that make her incredibly valuable. It gives some depth and texture. You know what she brings to the table now? That’s partially why she fired me before Thanksgiving and got a bigger job with more pay. She was working with me, but no, that’s the way Kelly has approached this thing, right? She’s built out that, that that skill portfolio. The other thing that I’m thinking is as I as we continue to build here at Business RadioX, you know it. In the past I have had I have fallen into the trap. I think of sort of hiring in my own image. You know, if a good old boy or you know or southern gal comes in and she’s pretty smart and she. But but we just we always think too much alike. Right. And it would be good to get some very different perspective, you know, like what some of what you said you were enjoying with Nick? Right? Like, you get that different perspective.

Andrew Temte: [00:25:20] Yeah. You know, diversity, equity and inclusion is is a very hot phrase. But yeah, that that. All concept, it needs to be extended into equity within your within your workplace, meaning incentive systems and and and especially that of providing learning opportunities. This whole concept of the the high the the high potential within your business is the one that gets the learning opportunities that that that that that’s that’s not that’s not a great approach. You need to provide learning opportunities with equity. You need diversity of thought and opinion within your business because you’ve got to have those people who are saying, No, no, no, no, no, I, that that’s a false narrative that you’re trying to try. That’s a that’s not the right way to approach this. I would approach it this way. And so then you have constructive conflict within the business, and conflict handled correctly can be a very good thing for your company. So I have I have made the mistake like like you just admitted that I’ve hired people that look too much like me. They think too much like me. And so I get in these echo chambers and it it’s all our things are going really, really well. That’s that’s awesome. And then all of a sudden, you didn’t think of this. You didn’t think of that. The business and the business model fails because you didn’t have a rich enough set of of humans around you to really challenge your thinking and and get a better result.

Stone Payton: [00:27:07] Before we wrap, I want to go back to this book balancing act. Is that that’s the title? Yeah. So what was that? Was that difficult to come together for you? Did it come together pretty easy? Tell us a little bit about the experience of authoring that thing.

Andrew Temte: [00:27:21] Yeah. Well, I started writing stories back in twenty seventeen and I would I would, you know, something would happen at work. And as part of my communication and my my teaching to the to the to the rest of the employment community, I would take that concept. Then I would write a small article about it and I would interject a personal story and I would post it both internally and externally. And then we’d have a conversation about it, either with the senior team or or with with a broader team. And as I kept building this library of of of stories, it dawned on me, Wow, I can turn this into a book. And the book was originally going to, you know, be called stories of mid-level senior executives. Because I’ve there, there are thousands and thousands and thousands of us, but you’re not quite the guy or gal at the top, but you’re also fairly senior in the organization. So you’re managing from the middle. So you’re managing up, you’re managing down and you’re managing on both sides. And and so that that was going to be the structure of the book. But the more I wrote, the more the concept of balance really started to become the theme. And it was it was in the spring of 2020, as the pandemic hit that I thought, OK, I’m going to be spending a lot of time at home. Let’s get this book done. And and we were and we we cranked through it. And it was it was it was a wonderful experience. But we, you know, we took all these stories. We laid them out on the floor and said, OK, how does this all fit together? And then we filled in all the blanks, and by April 2021, we had a finished product and it’s it’s out the door.

Stone Payton: [00:29:14] What a great foundation piece resource for people who are participating in your work to write your clients. It must be that that must add a lot to that, that whole client experience being able to go back to that material.

Andrew Temte: [00:29:30] Yeah, yeah. Yeah, it forms that foundation.

Stone Payton: [00:29:33] I’ll bet. All right. I want you to hang out with us after we go off air just so you and I can chat for for a moment. But before we wrap, I want to make sure that our listeners have whatever are appropriate points of contact. I wanted to be able to have a chance to to reach out and if they won’t have a conversation with you or Nick or anybody else on your team, and I don’t want to leave without finding out where we can hear that song to. So lay it on this man.

Andrew Temte: [00:30:00] Yeah, well, everything is available at Andrew. So Andrew, VMT, please don’t put a p in my name. One does not exist. Everybody wants to put a p in there. So Andrew temped is the website. You can find me on LinkedIn. We’re we’re on Facebook. The band’s name is called The Remainders, and we’ve been together for almost 18 years. Primarily classic rock, little modern rock, and now we’re and now we’re doing originals. We focus on philanthropy and giving back to the community. So fun philanthropic midlife crisis is the is the band, but but that’s that’s where you can find us.

Stone Payton: [00:30:47] Well, and it has been an absolute delight having you on the show this afternoon. Thanks so much for hanging out with us and visiting Mahal.

Andrew Temte: [00:30:56] Thank you.

Stone Payton: [00:30:58] All right, this is Stone Payton for our guests today, Andy temped and everyone here at the Business RadioX family saying, We’ll see you next time on workplace wisdom.

 

Tagged With: Andrew Temte, Skills Owl

  • « Previous Page
  • 1
  • …
  • 77
  • 78
  • 79
  • 80
  • 81
  • …
  • 117
  • Next Page »

Business RadioX ® Network


 

Our Most Recent Episode

CONNECT WITH US

  • Email
  • Facebook
  • LinkedIn
  • Twitter
  • YouTube

Our Mission

We help local business leaders get the word out about the important work they’re doing to serve their market, their community, and their profession.

We support and celebrate business by sharing positive business stories that traditional media ignores. Some media leans left. Some media leans right. We lean business.

Sponsor a Show

Build Relationships and Grow Your Business. Click here for more details.

Partner With Us

Discover More Here

Terms and Conditions
Privacy Policy

Connect with us

Want to keep up with the latest in pro-business news across the network? Follow us on social media for the latest stories!
  • Email
  • Facebook
  • Google+
  • LinkedIn
  • Twitter
  • YouTube

Business RadioX® Headquarters
1000 Abernathy Rd. NE
Building 400, Suite L-10
Sandy Springs, GA 30328

© 2026 Business RadioX ® · Rainmaker Platform

BRXStudioCoversLA

Wait! Don’t Miss an Episode of LA Business Radio

BRXStudioCoversDENVER

Wait! Don’t Miss an Episode of Denver Business Radio

BRXStudioCoversPENSACOLA

Wait! Don’t Miss an Episode of Pensacola Business Radio

BRXStudioCoversBIRMINGHAM

Wait! Don’t Miss an Episode of Birmingham Business Radio

BRXStudioCoversTALLAHASSEE

Wait! Don’t Miss an Episode of Tallahassee Business Radio

BRXStudioCoversRALEIGH

Wait! Don’t Miss an Episode of Raleigh Business Radio

BRXStudioCoversRICHMONDNoWhite

Wait! Don’t Miss an Episode of Richmond Business Radio

BRXStudioCoversNASHVILLENoWhite

Wait! Don’t Miss an Episode of Nashville Business Radio

BRXStudioCoversDETROIT

Wait! Don’t Miss an Episode of Detroit Business Radio

BRXStudioCoversSTLOUIS

Wait! Don’t Miss an Episode of St. Louis Business Radio

BRXStudioCoversCOLUMBUS-small

Wait! Don’t Miss an Episode of Columbus Business Radio

Coachthecoach-08-08

Wait! Don’t Miss an Episode of Coach the Coach

BRXStudioCoversBAYAREA

Wait! Don’t Miss an Episode of Bay Area Business Radio

BRXStudioCoversCHICAGO

Wait! Don’t Miss an Episode of Chicago Business Radio

Wait! Don’t Miss an Episode of Atlanta Business Radio