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The R3 Continuum Playbook: Employee Burnout

May 13, 2021 by John Ray

Employee Burnour
Minneapolis St. Paul Studio
The R3 Continuum Playbook: Employee Burnout
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Employee Burnour

The R3 Continuum Playbook: Employee Burnout

Dr. Tyler Arvig reviewed conditions that create employee burnout and several tips for businesses to help curb burnout in their employees. The R3 Continuum Playbook is presented by R3 Continuum and is produced by the Minneapolis-St.Paul Studio of Business RadioX®. R3 Continuum is the underwriter of Workplace MVP, the show which celebrates heroes in the workplace.

TRANSCRIPT

Intro: [00:00:00] Broadcasting from the Business RadioX Studios, here is your R3 Continuum Playbook. Brought to you by Workplace MVP sponsor, R3 Continuum, a global leader in workplace behavioral health, crisis, and security solutions.

Tyler Arvig: [00:00:14] Hi. I’m Dr. Tyler Arvig, Associate Medical Director for R3 Continuum. And today, I want to talk about employee burnout. And, in particular, how to support your employees who might be struggling while managing life challenges and work demands.

Tyler Arvig: [00:00:32] Burnout has long been a topic of discussion in the workplace for obvious reasons. And although the term burnout isn’t my favorite, we all have a mental picture of what this might look like. Decreases in productivity and job satisfaction, lack of stamina, feeling as if you’re at a dead end. None of this is new. However, the current state of life poses new challenges and stressors that, for many, have increased the sense of feeling burned out.

Tyler Arvig: [00:01:02] Employees at every level are balancing work with more demands than ever before. There are increased family needs, social stressors, financial constraints, and lack of time to devote to recreational activities. This, combined with high levels of sustained anxiety, depression, and stress, can culminate in people reporting feeling burned out, having hit a wall, or just feeling stuck. With that, here are some helpful tips to keep in mind for your employees. This is not an exhaustive list, but we have seen these to be helpful in our extensive work around COVID-19 over the past year or so.

Tyler Arvig: [00:01:52] The first thing is to help others keep a sense of perspective. It’s easy to get drawn down into details or problems and to feel as if this represents someone’s life. The more we can do to keep perspective, including all of the things that are happening and how well we have done given the difficult situation that we’ve been in, the more likely we are to feel productive and satisfied in life. And the less likely we are to get that sense of feeling burned out.

Tyler Arvig: [00:02:25] The second thing is to learn to let things go. The old adage that you need to pick your battles certainly applies here. Being able to prioritize things that are truly important over things that are non-important will help us to make better decisions. Letting go of little things is one way to stave off a sense of burnout.

Tyler Arvig: [00:02:49] The third tip that I have is, first, to expect some hard days. This is not to say that we should assume every day is going to be hard. But it’s to say that some days are simply going to be a challenge. Yet every day is a new day. And just because today was hard doesn’t mean that tomorrow is going to follow suit.

Tyler Arvig: [00:03:12] The next tip is to keep a sense of humor. All too often as things get difficult, we forget to add levity in situations where it might be appropriate or helpful. Humor can help build relationships, relieve stress, and gain much needed perspective on a particular problem or situation. Appropriate humor can have an infectious positive effect on your work environment and can be a boon to productivity as well as employee satisfaction and devotion.

Tyler Arvig: [00:03:46] The next tip is for us to learn to accept good enough. Good enough will not suffice for every task that we do, but will suffice for most of the tasks that we do. Lowering the bar where it can be lowered into having the energy and drive to achieve the task that truly require the highest standard.

Tyler Arvig: [00:04:11] The next piece of advice would be, to avoid comparing ourselves to others and encourage your employees not to compare themselves to others. The sense of burnout or unhappiness is often amplified by comparing ourselves to others. Or more specifically, by comparing our internal emotional states to the outward appearances of others. As you can imagine, this is never a fair comparison and usually results in feeling as if other people are doing better than might actually be the case.

Tyler Arvig: [00:04:47] The next tip that I found to be particularly helpful, and it’s a bit of perhaps an unusual suggestion, but consider encouraging others to master something new. This could be something personally that we take on, but it could also be something new that we take on in the workplace, a new skill, learning a new task, or even taking on a new role. The sense of mastery, learning, and discovery is likely to help stave off feelings of burnout or frustration.

Tyler Arvig: [00:05:27] Encourage building and nurturing relationships. In the ever changing work environment, it is often about simply just getting things done. And while this is needed at times, it is often not sustaining. Encourage your people to actively build and engage in workplace relationships that will not only foster greater teamwork, but aid in more creativity, better problem solving, and improving the team’s overall productivity.

Tyler Arvig: [00:06:00] The next tip really can’t be overstated, and that is, to encourage your people to seek professional help if they need support. As a manager or leader, what resources are available for your employees who might need more formal help? R3 Continuum offers several options, as do your EAP and probably your private health insurance plan as well. Burnout in the workplace is often amplified or exacerbated by personal issues that we all may be experiencing. So, getting professional help is certainly appropriate for most of us at many times.

Tyler Arvig: [00:06:42] Finally, communicate. Frustration or burnout in the work environment is often a reflection of feeling undervalued, under informed, or out of the loop. Communicate often. Show appreciation for employee efforts. Address challenges and celebrate successes. Employees who are engaged and feel part of the organization are less likely to feel burned out.

Tyler Arvig: [00:07:10] I hope you have found these tips to be helpful as you go about supporting your people. Realizing that you might need additional help, please do feel free to reach out to us at www.r3c.com or email us at info@r3c.com. As experts in employee behavioral health, my colleagues and I would be happy to have discussions with you regarding any challenges that you may be facing in your work environment.

 

Show Underwriter

R3 Continuum (R3c) is a global leader in workplace behavioral health and security solutions. R3c helps ensure the psychological and physical safety of organizations and their people in today’s ever-changing and often unpredictable world. Through their continuum of tailored solutions, including evaluations, crisis response, executive optimization, protective services, and more, they help organizations maintain and cultivate a workplace of wellbeing so that their people can thrive. Learn more about R3c at www.r3c.com.

R3 Continuum is the underwriter of Workplace MVP, a show which celebrates the everyday heroes–Workplace Most Valuable Professionals–in human resources, risk management, security, business continuity, and the C-suite who resolutely labor for the well-being of employees in their care, readying the workplace for and planning responses to disruption.

Connect with R3 Continuum:  Website | LinkedIn | Facebook | Twitter

Tagged With: burnout, employee burnout, R3 Continuum, Tyler Arvig, workplace mental health

Diana Murphy, Diana Murphy Coaching, and Scott Autry and Greg Herring of Darnel Quick Recovery

May 13, 2021 by John Ray

Darnel Quick Recovery, Inc.
North Fulton Studio
Diana Murphy, Diana Murphy Coaching, and Scott Autry and Greg Herring of Darnel Quick Recovery
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, Darnel, Inc.

Diana Murphy, Diana Murphy Coaching, and Scott Autry and Greg Herring of Darnel Quick Recovery (“Profit Sense with Bill McDermott,” Episode 21)

Business owner coach Diana Murphy joined host Bill McDermott to discuss keeping a positive mindset, staying in your “zone of genius,” avoiding overwork, and more. Scott Autry and Greg Herring of Darnel Quick Recovery also appeared on the show to share the benefits of emphasizing the personal, their management transition, and advice for other business owners. “ProfitSense with Bill McDermott” is produced and broadcast by the North Fulton Studio of Business RadioX® in Alpharetta.

Diana Murphy, Business Owner’s Coach, Diana Murphy Coaching, LLC

Diana Murphy, Diana Murphy Coaching

Diana Murphy Coaching is a high-touch personal coaching practice designed to support business owners in all of the phases of ownership.  She has unique programs and 1:1 coaching available for the important transitions. Early Owner Growth; Sustainable Growth for the Solo Owner & The Regret Proof Sale.

Diana Murphy is a life and mindset coach for the business owner/expert advisor/solopreneur.  She helps business owners grow to reach their business goals while taking brilliant care of their health and life. Diana coaches her clients to achieve their life and business goals by learning how to handle the obstacles that are inevitable along the way.

Company website | LinkedIn | Diana’s Podcast on Apple

Scott Autry, CEO, and Greg Herring, CFO at Darnel Quick Recovery

Darnel, Inc
Scott Autry, CEO, Darnel, Inc.
Greg Herring, CFO, Darnel Inc.

Darnel is a relationship-driven financial restitution services company that understands the delicate balance between accountability and lending a helping hand. Like their banking clients, Darnel knows that maintaining healthy relationships with clients throughout the account process is essential to guarantee financial restitution, customer experience and retention, and an upstanding reputation. Darnel helps their banking clients reduce charge-offs, protect customer relationships, and reduce heavy HR costs. Darnel has been restoring community trust for over forty-five years.

Company website | LinkedIn

 

About “ProfitSense” and Your Host, Bill McDermott

Bill McDermott

“ProfitSense with Bill McDermott” dives into the stories behind some of Atlanta’s successful businesses and business owners and the professionals that advise them. This show helps local business leaders get the word out about the important work they’re doing to serve their market, their community and their profession. The Show is presented by McDermott Financial Solutions. McDermott Financial helps business owners improve cash flow and profitability, find financing, break through barriers to expansion and financially prepare to exit their business. The show archive can be found at profitsenseradio.com.

Bill McDermott is the Founder and CEO of McDermott Financial Solutions. When business owners want to increase their profitability, they don’t have the expertise to know where to start or what to do. Bill leverages his knowledge and relationships from 32 years as a banker to identify the hurdles getting in the way and create a plan to deliver profitability they never thought possible.

Bill currently serves as Treasurer for the Atlanta Executive Forum and has held previous positions as a board member for the Kennesaw State University Entrepreneurship Center and Gwinnett Habitat for Humanity and Treasurer for CEO NetWeavers. Bill is a graduate of Wake Forest University and he and his wife, Martha have called Atlanta home for over 40 years. Outside of work, Bill enjoys golf, traveling, and gardening.

Connect with Bill on LinkedIn and Twitter and follow McDermott Financial Solutions on LinkedIn.

Tagged With: Bill McDermott, business owner coaching, charge-offs, Darnel Inc, diana murphy, diana murphy coaching, financial restitution, Greg Herring, ProfitSense with Bill McDermott, Scott Autry, stay charged

Revisiting Skin Cancer

May 12, 2021 by John Ray

Skin Cancer
North Fulton Studio
Revisiting Skin Cancer
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Skin Cancer

Revisiting Skin Cancer (Episode 56, To Your Health with Dr. Jim Morrow)

As the summer months approach, Dr. Jim Morrow revisited the topic of skin cancer, including visible signs in bumps and moles which should prompt a checkup by dermatologist, the dangers of tanning beds and sunlamps, and much more. He also answered listener-submitted questions. “To Your Health” is brought to you by Morrow Family Medicine, which brings the care back to healthcare.

About Morrow Family Medicine, A Member of Village Medical

Morrow Family Medicine, a Member of Village Medical, is an award-winning, state-of-the-art family practice with offices in Cumming and Milton, Georgia. The practice combines healthcare information technology with old-fashioned care to provide the type of care that many are in search of today. Two physicians, three physician assistants, and two nurse practitioners are supported by a knowledgeable and friendly staff to make your visit to Morrow Family Medicine, A Member of Village Medical one that will remind you of the way healthcare should be.  At Morrow Family Medicine, a Member of Village Medical, we like to say we are “bringing the care back to healthcare!”  The practice has been named the “Best of Forsyth” in Family Medicine in all five years of the award, is a three-time consecutive winner of the “Best of North Atlanta” by readers of Appen Media, and the 2019 winner of “Best of Life” in North Fulton County.

Village Medical offers a comprehensive suite of primary care services including preventative care, treatment for illness and injury, and management of chronic conditions such as diabetes, congestive heart failure, chronic obstructive pulmonary disease (COPD), and kidney disease. Atlanta-area patients can learn more about the practice here.

Dr. Jim Morrow, Morrow Family Medicine, and Host of “To Your Health with Dr. Jim Morrow”

Covid-19 misconceptionsDr. Jim Morrow is the founder and CEO of Morrow Family Medicine. He has been a trailblazer and evangelist in the area of healthcare information technology, was named Physician IT Leader of the Year by HIMSS, a HIMSS Davies Award Winner, the Cumming-Forsyth Chamber of Commerce Steve Bloom Award Winner as Entrepreneur of the Year and he received a Phoenix Award as Community Leader of the Year from the Metro Atlanta Chamber of Commerce.  He is married to Peggie Morrow and together they founded the Forsyth BYOT Benefit, a charity in Forsyth County to support students in need of technology and devices. They have two Goldendoodles, a gaggle of grandchildren and enjoy life on and around Lake Lanier.

Facebook: https://www.facebook.com/MorrowFamMed/

LinkedIn: https://www.linkedin.com/company/7788088/admin/

Twitter: https://twitter.com/toyourhealthMD

The complete show archive of “To Your Health with Dr. Jim Morrow” addresses a wide range of health and wellness topics, and can be found at www.toyourhealthradio.com.

Dr. Morrow’s Show Notes

What is skin cancer?

  • Skin cancer is the most common form of cancer in the United States.
    • Almost all skin cancers are the result of too much exposure to ultraviolet light.
      • This is found in sunlight,
      • tanning booths,
      • and sunlamps.
      • Skin cancer is usually one of the most curable types of cancer.
    • Basal cell carcinoma and squamous cell carcinoma are two of the most common forms of skin cancer.
      • They are very curable.
      • These cancers occur in the basal and squamous cell layers at the top of the skin.
      • They are almost always slow-growing.
        • If found early, they are easy to treat and do not spread.
      • Melanoma is a less common
        • but aggressive form of skin cancer.
        • It occurs in skin cells that make a skin color pigment called melanin.
          • If it is not found early, it will likely spread to other tissues.
            • It can spread through the whole body and may cause death.
            • Only 2% of skin cancer cases are melanoma.
            • But it causes the most deaths from skin cancer.

Symptoms of skin cancer

  • The main symptom of skin cancer is a new or changing
    • bump,
    • growth,
    • lesion,
    • mole,
    • or rough patch of skin.
      • Not all skin cancers look alike.
    • A normal mole is solid tan, brown, dark brown, or flesh-colored.
      • Its edges are well defined.
      • It’s usually smaller than 1/4 inch in diameter.
      • It has a round or oval shape.
      • It is flat or dome-like.
    • The ABCDE rule can help you remember what to look for when you’re checking for moles.
      • If you notice any of these signs, talk to your doctor right away.
    • A for asymmetry – Mole is not symmetrical.
      • This means it’s not the same on both sides.
        • If it was folded in half, the two halves wouldn’t match.
      • B for border –
        • Edges of the mole are blurry or jagged.
      • C for color –
        • Changes in the color of a mole.
          • This could be darkening, loss of color, spreading color, or multiple colors.
        • D for diameter –
          • A mole more than ¼ inch in diameter.
        • E for evolving –
          • Mole looks different from others or is changing in shape, size, or color.
  • Other signs of cancer could include:
  • A mole that itches or bleeds.
  • A fast-growing mole.
  • A scaly or crusted growth on the skin.
  • A sore that won’t heal.
  • A patch of skin that has changed color.
  • Most skin cancers occur on parts of the body that are repeatedly exposed to the sun.
  • For men, these areas include the
    • head,
    • neck,
    • face,
    • tips of the ears,
    • hands,
    • forearms,
    • shoulders,
    • back,
    • and chests.
  • For women, they occur most commonly on the back and the lower legs.
  • Melanomas can be anywhere on your body.
  • In men, they are most often on the chest, stomach, or back. In women, they are most often on the lower legs.
  • Moles also can grow in hidden areas of your body.
  • This include between toes, on your scalp, or under a nail.
    • If you notice a mole that has changed,
      • or if you have a new mole that doesn’t look like your other moles, see your family doctor right away.

What causes skin cancer?

Most cases of skin cancer are caused by too much exposure to ultraviolet (UV) radiation.

This comes from the sun, tanning beds, and sunlamps.

  • There are 2 types of UV rays:
  • UVA rays (long-wave) –UVA rays penetrate clouds and glass.
    • They penetrate the skin more deeply and damage the basal layer of the skin.
  • UVB rays (short-wave) –
    • UVB rays damage the upper layers of the skin. They are the main cause of tanning and sunburn.
  • Researchers used to believe that only UVB rays led to cancer.
    • But studies have shown that both UVA and UVB damage the skin and can cause cancer.
  • A tan is the body’s attempt to protect itself from the sun’s harmful rays.
    • Even if you don’t burn, being in the sun too often for too long can lead to skin cancer.
  • Tanning booths are just as dangerous as long periods of sunlight.

 

  • Some people are more at risk of developing skin cancer.
    • Things that could increase your risk include:
  • Having fair skin, blonde or red hair, and light-colored eyes.
  • Long-term sun exposure, such as working outside.
  • A history of bad sunburns, especially as a child or teenager.
  • Using indoor tanning beds.
  • Having a weakened immune system, including having an organ transplant.

 

  • Melanoma can occur anywhere on your body.
    • This includes places that aren’t exposed to the sun.
    • So there could be other factors that can cause it.
    • Risk factors for developing melanoma include:
      • Someone in your family has had cancerous moles or a melanoma.
      • You have many moles larger than a pencil eraser.
      • You have more than 50 moles of any size.
      • You got a bad sunburn that caused blisters when you were a child.
      • Your skin usually burns but doesn’t tan.

How is skin cancer diagnosed?

  • The first step to diagnosing skin cancer is usually through regular self-examination.
    • Use a full-length mirror and a handheld mirror to check every inch of your skin.
  1. Learn where your birthmarks, moles, and blemishes are and what they usually look like.
    1. Check for anything new, such as a change in the
      1. size,
      2. texture,
      3. or color of a mole,
      4. or a sore that doesn’t heal.
    2. Look at the front and back of your body in the mirror.
      1. Raise your arms and look at your left and right sides.
    3. Bend your elbows and look carefully at your palms and forearms,
      1. including the undersides, and your upper arms.
    4. Check the back and front of your legs.
    5. Look between your buttocks and around your genital area.
    6. Sit and closely examine your feet,
      1. including the bottoms of your feet and the spaces between your toes.
    7. Look at your face, neck, and scalp.
      1. You may want to use a comb or a blow dryer to move hair so you can see better.
  • By checking yourself regularly, you are familiar with what’s normal for your skin.
    • If you find anything unusual, see your family doctor.
      • The earlier skin cancer is found, the better.
    • Your doctor will examine your skin.
      • He or she will look at the size, shape, color, and texture of any concerning areas.
      • If you have skin changes that might be skin cancer, your doctor will do a biopsy.
      • During a biopsy, a small piece of your skin is removed and sent to the lab for testing.
        • If skin cancer is diagnosed, you may undergo more tests to see if the cancer cells have spread.
        • These tests could include a CT scan, MRI, or lymph node biopsy. 

Can skin cancer be prevented or avoided?

  • The key to preventing skin cancer is to avoid being in the sun or using sunlamps.
    • If you’re going to be in the sun for any length of time,
      • follow safe-sun guidelines.
      • These are ways to protect your skin and reduce your risk of skin cancer.
      • For the best protection, follow all of these guidelines every time you’re outside.
  1. Avoid the sun.
    • Avoid being in the sun in the middle of the day, between 10 a.m. and 4 p.m.
    • The sun is the strongest during these hours.
    • That’s when the most damage to your skin occurs.
    • Sunburns and suntans are signs that your skin is damaged.
    • The more damage, the more likely you are to have complications.
    • These include early wrinkles, skin cancer, or other skin problems.
  2. Use sunscreen.
    • Use a broad-spectrum sunscreen with an SPF of at least 15.
      • Use it on cloudy days, too.
      • Check the expiration date.
      • Some ingredients break down over time.
      • Use plenty of sunscreen.
        • Rub it in well.
        • Apply sunscreen at least 15 minutes before you go into the sun.
        • Apply the sunscreen everywhere your skin is exposed.
          • This includes your ears, the back of your neck, and any bald areas on the top of the head.
          • Apply more sunscreen at least every 2 hours and after swimming, sweating, or toweling off.
  • Remember, you’re not completely safe just because you’re wearing sunscreen.
    • Sunscreen cannot give you 100% protection against the sun’s harmful UV radiation.
  1. Wear a wide-brimmed hat, protective clothing, and sunglasses.
    • If you have to be out in the sun, cover up your skin.
      • A wide-brimmed hat will help protect your face, neck, and ears.
      • A hat with a 6-inch brim all around is the best.
      • Baseball caps don’t protect the back of your neck or the tops of your ears.
    • Wear protective clothing, such as long-sleeved shirts and long pants made of tightly woven fabric.
      • If the clothes fit loosely, you will feel cooler.
      • Special sun-protective clothes are available from several companies.
    • Wear sunglasses to protect your eyes.
    • Sun exposure increases your risk of getting cataracts.
      • Choose sunglasses that protect the sides of your eyes and block both UVA and UVB rays.
    • Remember that you are exposed to the sun while driving, especially your hands and arms.
      • Clouds and water don’t protect you.
      • UV rays can reach swimmers at least 1 foot below the surface of the water,
        • and 60% to 80% of the sun’s rays go through clouds.
        • The sun’s rays also can reflect off water, snow, white sand, and concrete.
  1. Don’t try to get a tan.
    • Don’t use tanning beds or sunlamps.
      • They damage your skin just like natural sunlight does.
  1. Protect your kids.
    • Sunburns in childhood are the most damaging.
      • Children younger than 6 months of age should never be outside in direct sunshine.
      • Children 6 months of age or older should wear sunscreen every day.
      • Getting numerous bad sunburns as a child increases your risk of developing skin cancer later in life.
    • The American Academy of Family Physicians (AAFP) advises talking to children, teens, and young adults, who are 10 to 24 years of age, about the dangers of too much sun exposure.
      • Teach them how to protect themselves and reduce their risk of skin cancer.

Skin cancer treatment

  • Treatment for skin cancer depends on several factors.
    • These include the
      • type of cancer,
      • where it is located,
      • how big it is,
      • how far it has spread,
      • and your general health.
      • Most cases of nonmelanoma cancers can be taken care of with surgical removal of the mole or lesion.
      • Other options include freezing, medicated creams, or laser therapy.
    • Treatment for melanoma is more complex.
      • When caught early, the cancerous tissue can be removed with surgery.
        • If it has spread beyond the skin, treatments could include:
          • Radiation – High-energy rays like X-rays shrink or kill the cancerous cells.
          • Chemotherapy – Powerful medicines, in pill form or injected into the veins, shrink or kill the cancer.
          • Biological therapy – Uses substances produced by living organisms. These can be made in the body or in a lab. They are used to boost your immune system to help your body fight the cancer. Some may suppress your immune system. This means you could more easily get sick.
          • Targeted therapy – Uses medicines that are designed to target specific weak spots in cancer cells.

Living with skin cancer

  • Skin cancer is treatable, especially when caught early.
    • Cancerous tissue can be removed with a minor surgical procedure.
      • In many cases, that is all the treatment needed.
      • Future lesions may occur.
      • You will need to continue checking your skin.
      • Call your doctor if you see changes.
    • For more advanced cases, living with cancer during treatment can be stressful.
      • Each treatment can have different side effects on your body.
      • Take good care of yourself.
      • Eat a healthy diet, get plenty of sleep, and try to keep your energy up by staying active.
    • Even after your cancer goes into remission, you are at higher risk of cancer returning to your body.
      • You will need to get regular follow-up care and check-ups for years after your treatment.

 

www.familydoctor.org

Tagged With: ABCDE Rule, Dr. Jim Morrow, Forsyth BYOT, melanoma, Morrow Family Medicine, skin cancer, sunburn, To Your Health, Village Medical

Neeli Shah, The Law Offices of Neeli Shah and Barry Brimer, BeOriginal

May 12, 2021 by John Ray

Neeli Shah
Family Business Radio
Neeli Shah, The Law Offices of Neeli Shah and Barry Brimer, BeOriginal
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Neeli Shah

Neeli Shah, The Law Offices of Neeli Shah and Barry Brimer, BeOriginal (Family Business Radio, Episode 20)

Attorney Neeli Shah combined her love of numbers and her legal education and experience into her own firm which helps business owners and entrepreneurs with wills and estate planning. Barry Brimer founded his graphic design studio over 35 years ago and has been at the leading edge of adopting innovative technology to serve his clients. Each of these accomplished business leaders joined host Anthony Chen for this episode of Family Business Radio, which is underwritten and brought to you by Anthony Chen with Lighthouse Financial Network.

Neeli Shah, The Law Offices of Neeli Shah

Neeli Shah
Neeli Shah, Attorney, The Law Offices of Neeli Shah
At the Law Offices of Neeli Shah, they believe that planning for the future should be purposeful and practical.  They work with and/or help to develop a collaborative team of advisers committed to navigating the planned and unplanned transitions of life.  They strive to empower and enrich the financial lives of those they serve as a source of education, information, and solutions by integrating personal family dynamics and relationships with the financial and tax planning processes.
Company website | LinkedIn

 

Barry Brimer, BeOriginal

Barry Brimer, Founder/Owner, BeOriginal

BeOriginal is a multi-disciplined graphic design studio located in Suwanee, GA. In 1986, BeOriginal began providing creative services and consulting on all aspects of branding and marketing to help businesses achieve their marketing goals. Projects from corporate training videos and materials, to billboards, require an in-depth knowledge of many different production processes to make a marketing campaign successful. BeOriginal has that knowledge. Companies like Napa Rayloc and Winton Machine have relied on the quality design services of BeOriginal for more than 35 years.

Company website | Company LinkedIn | Twitter | Brimer LinkedIn

 

Anthony Chen, Host of Family Business Radio

family owned craft breweries
Anthony Chen

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Anthony Chen started his career in financial services with MetLife in Buffalo, NY in 2008. Born and raised in Elmhurst, Queens, he considers himself a full-blooded New Yorker while now enjoying his Atlanta, GA home. Specializing in family businesses and their owners, Anthony works to protect what is most important to them. From preserving to creating wealth, Anthony partners with CPAs and attorneys to help address all of the concerns and help clients achieve their goals. By using a combination of financial products ranging from life, disability, and long term care insurance to many investment options through Royal Alliance. Anthony looks to be the eyes and ears for his client’s financial foundation. In his spare time, Anthony is an avid long-distance runner.

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The Art of Improv and Business – An Interview with Andrea Flack-Wetherald (Inspiring Women, Episode 32)

May 11, 2021 by John Ray

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Inspiring Women PodCast with Betty Collins
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The Art of Improv and Business – An Interview with Andrea Flack-Wetherald (Inspiring Women, Episode 32)

Andrea Flack-Wetherald joined host Betty Collins to share her journey from corporate to comedy to mindful improv. She shared why she teaches curiosity over judgment, how she helps teams improve communications and their overall effectiveness, and much more. “Inspiring Women” is presented by Brady Ware & Company.

Betty’s Show Notes

“Improv, in one sense, is being present in this moment with curiosity instead of judgment and being empowered to know that I have the ability to build something different if I don’t like how it is right now.”

My guest, Andrea Flack-Wetherald, loves improv. She discovered it during a particularly acute season of personal and professional transition.

She also loves mindfulness practice. Combining the fun of improv with the quiet power of mindfulness is the work she does with her clients. Her company, &Beyond, helps elevate company teams to a new level of effective production.

Mindful improv, it sounds scary to a lot of people. In this episode, you’re going to learn the difference between habits and circumstances. And you’re really going to learn that this not just changing you but changing culture. And about the stories that we develop in our minds about people, or the company we work for, or the culture we live in.

And by the way, you’ve been improvising all your life. So this isn’t something new to learn, it’s just recognizing it’s a part of you.

This is THE podcast that advances women toward economic, social and political achievement. Hosted by Betty Collins, CPA, and Director at Brady Ware and Company. Betty also serves as the Committee Chair for Empowering Women, and Director of the Brady Ware Women Initiative. Each episode is presented by Brady Ware and Company, committed to empowering women to go their distance in the workplace and at home.

For more information, go to the Resources page at Brady Ware and Company.

Remember to follow this podcast on Apple Podcasts and Google Podcasts.  And forward our podcast along to other Inspiring Women in your life.

TRANSCRIPT

00:00:00] Betty Collins
Today, I’m going to go out on a limb, taking on a subject matter that I know really not a lot about, but I’m intrigued by it. The topic is mindful improv. I have an expert today who’s going to educate my audience, but they’re also going to- she’s going to educate me. So, we’ll see how this goes. We’ll see how improv we are. If you want different results in your business, though, maybe you need to do something different, and that would apply to any area of your life. So, taking a chance on a new approach, maybe that’s just what you need to do, or at least be open to it.

[00:00:39] Betty Collins
So, what attracts me to this guest is the different approach for a very common issue that we all have in business, and certainly in our society, which is conflict and division. And maybe we just need to navigate through these times we live, with a different method and approach. The overall goal when she goes in and helps businesses or places, even nonprofits, we’ll talk about that, is to help the leaders in that business navigate conflict effectively, and restore unity in the group, and ultimately achieve whatever their goal is together, and I say that in all caps, if you saw this on one of my social media accounts.

[00:01:26] Betty Collins
My guest is a professional woman with a lot of passion, who I know because of her dad. We went to the same college back in 1984, so it tells you how old I am, and probably how old she is. And he introduced us thinking we might be a good pair. I have great stories about Ron, but we’ll focus on improv instead. Andrea Flack-Wetherald holds a BSW from Bluffton University, and spent the early part of her career working on a research project, focused on addiction-related behavior.

[00:02:04] Betty Collins
Andrea gained training and performance experience as an improviser in Pittsburgh in New York City, before beginning to investigate that they overlap, maybe, between an improv ability to adapt to rapid change, and the scientific aspects of behavior. Again, I told you this was going to be a lot different. The evidence-based methods, though, studied by scientists in helping the professions, and the very practical skills improvisers use to build confidence, collaboration and effective communication in rapidly-changing environments.

[00:02:37] Betty Collins
The result is a unique, immersive learning experience that has been transforming, empowering leaders, HR personnel, and those cultural stakeholders for the past four years. It’s really what she’s built her company on. Outside of her corporate work, Andrea founded the Peace Building Conspirators, which is a diverse, multifaith, non-partisan, online community. Listen to that. Let’s say it again, a diverse, multifaith, non-partisan, online community that’s dedicated to the uses of mindful improv for healing relationships across the political divide, and building a peaceful, just beautiful future for our country.

[00:03:20] Betty Collins
That’s another whole podcast for another time, but what a great way to give back to your community, and to something that’s really needed. So, I have some questions, definitely, for you, but welcome today, Andrea. I know that you are in process of doing school at home, getting to your office, having all those things. So, before we get into the questions, just tell us a little about you.

[00:03:50] Andrea Flack-Wetherald
So, I’m Ron’s daughter, as you know noted. And it was interesting leaving the Canton Nazarene community when I moved here to Pittsburgh, because it was the first time that saying, “Ron’s last daughter,” didn’t really mean anything to people. So, I had to grow to this point with my own chance, so to speak. But in all seriousness, my husband and I have lived here in Pittsburgh for about 11 years. We met at a small Mennonite school in Western Ohio, and then came to the big city.

[00:04:32] Andrea Flack-Wetherald
That’s kind of a joke because Pittsburgh is not that huge of a city, but compared to the small Mennonite community where we lived, it’s ginormous. And yeah, we’ve just been building our lives together, figuring out what we’re going to do with our careers, and with our passions. And we were fortunate in 2019 to adopt our two children after a pretty long journey with foster care, that was really hard, but also very informative about really what mindful improv is to me.

[00:05:05] Andrea Flack-Wetherald
It really gave me an interesting opportunity to put some of these ideas about engaging vulnerable, delicate, high-stakes confrontation, really put that stuff to the test because there are few circumstances I’ve encountered that are as uncomfortable, and as delicate as the experience of being in family court, and the experience of navigating our children’s birth family, and wanting to really do a good job of honoring who these people are to them, while at the same time acknowledging some of the adult realities that they don’t understand.

[00:05:40] Andrea Flack-Wetherald
Anyhow, there’s a lot of perspectives that have fed into the work that I do. But I think it’s all connected, we’re all human people, and it’s been really fascinating. There were a few trainings or speaking engagements and things in some of those really tough chapters of our foster care experience, where I would be crying in my car and then have to pull it together, and go in, and do this work.

[00:06:05] Andrea Flack-Wetherald
I found that the more often that I was just real about that energy at the beginning, the more frequently people would be like, “You know what, we’re actually a foster family, too.” Or, “I grew up in foster care.” Behind the nametag, behind the job title, this person isn’t just the chief bean counter at XYZ company, they’re a human person. And these experiences are more shared than we realize.
Anyhow, that’s a lot of information to a short question, but I think it’s all [CROSSTALK]

[00:06:31] Betty Collins
That’s okay. It’s actually a great set to go to the questions, because this is personal for you, as well as this is what you do professionally. So, it all connects. So, I love your who-are-you? story. It went long, but okay. I’m good.

[00:06:50] Andrea Flack-Wetherald
The work that I’m teaching other people, it’s not just stuff that sounds good, it’s stuff that I have to use in my daily life. So, I swear by it because I see it work.

[00:07:00] Betty Collins
Well, how did you end up then? You were in corporate America, and you went to comedy. Let’s start there.

[00:07:07] Andrea Flack-Wetherald
A left turn not many people in my life saw coming. So, when I was working at the Behavioral Change, the research study that you mentioned when you were reading my bio, it was focused on smoking cessation, but certainly focused on a variety of aspects, of when someone is experiencing addiction and trying to make a behavior change. While I was working there, I had this idea for a tech startup. And so, I was, in the evenings, working on this idea with one of my coworkers, who also worked at the study. We’re pitching at Startup Weekend and doing all this, and we actually won.

[00:07:50] Andrea Flack-Wetherald
Part of our package that we won was a membership to the Pittsburgh Tech Council. They offered this free training that was called Improv for CEOs. And even though I was 23 and didn’t know what I was doing at all, I was technically the CEO of this idea, in any way that you can be the CEO of an idea. So, I got to go to this workshop, and I went- honestly, I don’t know what possessed me to go to this thing, other than I love to connect with people through laughter, and it seemed like it would be fun.

[00:08:21] Andrea Flack-Wetherald
A lot of my life was just burning the candle at both ends, and so, I think I just wanted a little break. So, I was prepared for it to be fun, I was not prepared for it to be so meaningful. And it was like, we got in there and it’s all about being in the moment, and listening beyond your comfort zone, and being sacrificial in the way you’d support your scene partners, even if you don’t totally understand their ideas yet. Even if you’re sure that they’re wrong or they misheard the audience suggestion. So, being brave enough to offer your own contributions, instead of just hanging out on the sidelines, watching other people do it.

[00:08:59] Andrea Flack-Wetherald
So, there’s all these skills that were happening in the moment, and I was watching these other CEOs. I called them real CEOs at the time, but I’ve listened to another [INAUDIBLE] -centered podcasts since then, to know I shouldn’t say that. You know I’m watching these grown, adult men be silly in front of each other, and watching the sweat, the sweat on their temples as they decide whether or not they were seriously going to let their guard down, and be vulnerable in that way in front of people in their professional network.

[00:09:31] Andrea Flack-Wetherald
And I just sat there thinking, “Oh, my God. This is way bigger than what anyone in this room maybe sees.” These skills will change these people’s lives. If they sign up for improv classes and they keep doing this for real, we are going to learn a whole new way for being professionals in America. And so, that’s how I got started. This idea planted in my brain, and I was like, “Doug, what we’re doing here, these are evidence-based.”

[00:10:01] Andrea Flack-Wetherald
We understand the benefits of mindfulness practice, for example. We understand from a social science perspective what’s happening in someone’s brain when they really try to become something different than what they’ve been before. We understand what is happening when they jump from one bucket to the next, in this then, theoretical model, which I don’t know how far down the rabbit hole we want to go on this interview.

[00:10:29] Betty Collins
But I think that you’ve explained- obviously, you were in corporate America, already using science, already very aware of science on behavior. And then you saw comedy people, and letting their guard down. But if you could wrap your- in one sentence. Wrap for me or say, “My mindful improv is-,” how would you break that into one sentence? Because we’ve got to give people insight, because it’s not common.

[00:11:04] Andrea Flack-Wetherald
So, mindful improv is being present in the current moment, and first of all, choosing curiosity instead of judgment, about whatever is happening around you. That’s the first part; choosing curiosity instead of judgment. That’s the mindfulness piece. The improv piece is very empowering, because that’s about the understanding that, this will be what I build it to be.

[00:11:32] Andrea Flack-Wetherald
I am creating this in this moment alongside somebody else. It’s not prescribed for me, we’re building it together. So, it’s, mindful improv in one sentence is, being present in this moment with curiosity instead of judgment, and being empowered to know that I have the ability to build something different if I don’t like how it is right now.

[00:11:55] Betty Collins
Got it. So, what I want you to do after this podcast is email that to me, because I want that somewhere on my wall. I love how that rolls. And that’s a great way to say it. It definitely gives my audience in me, “Okay, now, that all makes sense. Wow.” And at the same time, you’re going, “That’s a lot. That’s a lot to think on.” So, my podcast is to inspire women, and I have a lot who are business owners, or they’re women in business, or they just, for whatever reason, like listening to Betty Collins ramble, I don’t know. But how can we apply mindful improv to business? What’s the connection?

[00:12:40] Andrea Flack-Wetherald
So, there are lots and lots of connections, and there are some that are more superficial than others. I started out with the business application of sales, because when I worked in corporate, I was the director of marketing at a different company here in Pittsburgh. And I was getting sales calls all day long from people, and just thinking, I would feel so much less throat-punchy if any of these people had taken an improv class, and they were actually listening to me, instead of just reading from a script.

[00:13:12] Andrea Flack-Wetherald
It’s so irritating to feel like we are not having a human conversation right now. So, my first instinct was, let me teach sales to people, and help them have a normal human being connection, as they’re doing business development, basically. So, that was my first inclination, but as I started doing that, I realized, “Well, what I really care about so much more is empathetic leaders who care so much about culture, helping them build a culture that consistently is in alignment with their values.”

[00:13:47] Andrea Flack-Wetherald
Because as I started going into companies, what I realized is, even when people- when their employers, or whatever are telling you that there’s such a toxic culture, and whatever, what I’ve realized is that I go into the office, and on occasion, it’s been my job to have the hard conversation that others don’t want to have with a certain leader, or whatever. I’m expecting cloven hooves and a tail, based on what people have been saying. Then I get in there and realize it is not their intention for it to be this way. They’re more aware than they realize- than other people realize, is what I meant to say, ofthe cultural issues, and their role in it.

[00:14:27] Andrea Flack-Wetherald
More often than not, when you give someone an environment that’s safe to be real, and they don’t feel like they have to be defensive and whatever, they’ll be honest. Most people are not stupid. People tell me all the time, “So-and-so is a sociopath,” or, “They’re, whatever.” People love to tell me that everyone is a narcissist. And as a social worker, I’m like, “Okay, well, that’s a diagnosable personality disorder.” I don’t actually think that the majority of leaders, or the majority of managers are narcissists, or sociopaths, or whatever.

[00:15:00] Andrea Flack-Wetherald
Anyhow, the deepest application for me that I have chosen to use, because like I said, there are a lot of them, when it just comes to, “Help us be more creative in our quarterly planning meeting or whatever.” I used to do that type of thing. But now, what I really care about is, build a culture that consistently matches your values. And how we do that is by modeling that behavior, day in and day out, of being vulnerable, and in the way that you handle confrontation.

[00:15:31] Andrea Flack-Wetherald
Because culture is really determined- it’s not determined by the posters on your wall. It’s really determined by the moments when people are being vulnerable, and how you respond to that. So, vulnerable is, we’re brainstorming and I’m pitching an idea that’s bold. Instead of a safe vanilla idea, I’m pitching something that feels a little bit scary. How is that received? Don’t ask people for amazing ideas if they know they’re going to get laughed at, even a little bit. Those, we call them micro aggressions, that let people know, “Oh, really? Your vulnerability is not welcome here. Your dangerous idea, no, thanks.”

[00:16:10] Andrea Flack-Wetherald
How do you respond when people are advocating for themselves, when they’re saying, I need paternity leave, or whatever the case may be? I want this type of opportunity, I want a promotion, I want a raise. What is the infrastructure for you to consistently be who you intend to be, day in and day out? So, some of these things might sound really tactical, but the reality is, if it were so easy to just implement, have your HR person implement a checklist, everyone would have done it by now. The reality is that, in between the checklist is a lot of improv. I’ve never said it like that before, but I’m really glad I just did it, because I mean it.

[00:16:47] Betty Collins
I love that.

[00:16:47] Andrea Flack-Wetherald
In between those checklist components is improv, and it’s how you respond in your day-to-day communication with people, how you show up, what is people’s lived experience with you as a leader? And so much of that is about mindful improv; being in the moment, being present in the moment with curiosity instead of judgment, and giving yourself permission to build something different than what you thought you were building five minutes ago.

[00:17:15] Betty Collins
Well, I would tell you that you probably surprise a lot of your clients when you do get there, and you give that much openness and that much freedom, is what I hear. So, probably, there’s a little bit of, “Hey, this is terrifying,” right?

[00:17:34] Andrea Flack-Wetherald
Yeah.

[00:17:34] Betty Collins
So, most people would think of this as terrifying. Even my audience might well be hearing you, going, “This would be a scary thing, or never work in my office.”

[00:17:42] Andrea Flack-Wetherald
To do improv, yes.

[00:17:42] Betty Collins
So, what do you say to people who say, “This will never work in our office, and they would be way too intimidated and this is terrifying.” What would you say to them, simply to get them to consider it?

[00:17:58] Andrea Flack-Wetherald
Well, the first thing that I would say is, you’ve been an improviser your whole life. We’ve all been doing improv, improv isn’t scary. We are improvising right now. Nobody was given a playbook on how their life was going to go the day they were born. You’ve been improvising since your very first infantile desire to connect with another person; those first smiles, the first time you realized, when I do this, my parents laugh.

[00:18:25] Andrea Flack-Wetherald
You’ve been improvising your entire life, you couldn’t be more equipped to be a fantastic improviser. What’s scary is performance. That’s what’s scary; feeling put on the spot, and, “Oh, I better say something funny.” So, most of the time when people say they’re scared of improv, what they’re really scared of is performance. Because, as I’ve said, we’ve been improvising our whole lives.

[00:18:47] Andrea Flack-Wetherald
So, in order to make these workshops push people to the perfect point where they’re out of their comfort zone, which is critical; we have to be vulnerable, we have to be courageous, but we don’t need to be traumatized. And so, to toe that line, I’ve just removed the performance component. So, all of the activities that happen, happen in a way that is psychologically safe, as we say, in the world of social science, to make sure people feel like they can participate without being put on the spot.

[00:19:15] Betty Collins
And you’ve always intrigued me as I’ve watched you on LinkedIn, or seen this subject matter, and certainly for a CPA. And at the same time, this type of method, this type of mindset could really, I think, change your organization, change that culture, which then changes the organization. So, I just wanted my audience to know more about it. My last question for you, Andrea, is, what is the most important thing that you’ve learned as an improviser, now that you’ve done all your life, but actually been intentional about it as a company in a profession, that you see has helped leaders in the professional setting?

[00:19:56] Andrea Flack-Wetherald
It really is the curiosity over judgment piece. And sometimes, that’s difficult to hear, or sometimes, better said, sometimes it’s more receivable to say curiosity instead of certainty. Because I think people are like, “I’m not judgmental, I’m open-minded.” And everyone wants to talk about innovation. So, the reality is that, when you walk in, and you’re certain that you know what kind of person you’re dealing with. And so, it’s about the story that we’ve been telling ourselves.

[00:20:25] Andrea Flack-Wetherald
I think the most, what I’ve heard in the feedback, because, of course, I do evaluations every time. And so, what I’ve heard in the feedback is that, the most impactful component of this is the permission and the tools for changing the story you tell yourself, about your boss or your team, or, “I’m not going to start working on this project that I think we really need to be working on at this company, whatever it is, until I have such-and-such a person in place.” We got to get these problems ironed out.

[00:20:57] Andrea Flack-Wetherald
The story there, is, it’s not perfect yet. I don’t have the perfect team in place. I can very clearly see the ways that different people are imperfect, the way that Todd is ruining our culture, or whatever it is. There’s always this very clear story people have been telling themselves, and they’re so used to telling that story. And it’s like, “Listen, you might have evidence,” and they always do.

[00:21:21] Andrea Flack-Wetherald
They always are like, “Do you want to see the emails? I can prove it. You’re not going to believe what he said to me.” And I’m like, “I believe you. I’m not here to tell you that you’re a liar.” I’m here to say that we are all more than the worst thing about us. And if we wait forever, if we wait for perfect scene partners in order to make bold choices, in order to get started on being the kind of culture, the kind of team that we want to be, if we’re waiting for perfect circumstances, you’re going to wait forever, and you will never get started.”

[00:21:50] Andrea Flack-Wetherald
The other piece of advice that I always give people, that I think is pretty critical in this work, is that, habits don’t change as quickly as circumstances do. And really, all of the things that I teach people, I tell people in every training, I don’t talk about listening skills, I talk about listening hygiene because a skill is like driving a stick shift or playing the piano. After a while, you can phone it in; you don’t have to be present-minded with it.

[00:22:16] Andrea Flack-Wetherald
That’s not what listening is, that’s not what improv is, that’s not what communicating is. You need to be present in this moment, and it’s more like hygiene. You didn’t get to learn about showering in sixth grade or whenever you do your hygiene stuff, and be like, “Sweet, I’m clean now.” It takes proactive effort every day, or you’re going to stink. That won’t be because something’s wrong with you, it’ll be because your body is functioning as it should.

[00:22:40] Andrea Flack-Wetherald
And so, when we see people and they’re, “stinky”, for the purposes of this analogy, it’s really easy to get stuck proving to yourself, and proving to anyone who will listen to you, that they stink, that they have fallen off with their listening hygiene, their communication hygiene, instead of realizing, “Okay. Well, how can I encourage hygiene? Maybe I can provide soap, instead of deciding that this person isn’t worth my time, or that this is a critical problem.”

[00:22:40] Andrea Flack-Wetherald
Those habits that you make of deciding what kind of person you’re dealing with, and then getting married to that story, those habits don’t change as quickly as circumstances do. That person could leave your team tomorrow, and you will still be the kind of person, to use your own language, “That’s just decided, I’m going to commit to this narrative. I am going to be constantly stacking people up, and evaluating, and deciding who’s worth my time and investment, and who’s not.” Or, “I’m the kind of leader that is looking for problems instead of solutions.” Do you get what I’m saying?

[00:23:48] Betty Collins
Oh, I do.

[00:23:50] Andrea Flack-Wetherald
Those habits that you make in your brain, they don’t change as fast as circumstances do. I had a client who was stuck on this awful hamster wheel with this investor that they hated, and they had grown from- these numbers are not exactly- it was something like 15 employees to 70 employees in a year, which in startup world is just insane.

[00:24:08] Betty Collins
That was crazy.

[00:24:08] Andrea Flack-Wetherald
And so, that changes everything about your culture. So, I was working with the newly-hired HR person about, how can we address some of these culture issues? And when I was talking with their leaders, they were like, “Well, we can’t really do anything about this, because this investor, this investor, this investor.” And it’s like, “In six months this person might not be here, and you’re still building a culture where we’re pretty much addicted to worry, at this point.” Anyhow, so I didn’t mean to ramble, you can cut the last five minutes out of your time.

[00:24:38] Betty Collins
No, that’s perfectly fine. You fit in right with my podcast, it’s what I do. But I do want to wrap it up. First, I want to say thank you for coming today, in between virtual school, or kids home school, and your office, and all the stuff that is going on. And spending time with my audience is very appreciated. And again, I want you to leave them with that one sentence on what is mindful improv, because I love it, but I will never be able to say it back. So, to just give us that last tidbit.

[00:25:09] Andrea Flack-Wetherald
Absolutely. So, mindful improv is, first of all, being present in this moment with curiosity instead of judgment.

[00:25:09] Betty Collins
Got it.

[00:25:18] Andrea Flack-Wetherald
And second of all, being empowered to know that you are currently building whatever is going to come next, and you have the freedom to decide what will happen next. You’re building it with your scene partner, it’s not decided for you.

[00:25:32] Betty Collins
That’s perfect. Now, how could we find you? I know you’re probably on all kinds of social media platforms, and your contact information, but give us the place that just gets us to you. What’s your website?

[00:25:46] Andrea Flack-Wetherald
Andbeyondimprov.com is where you can go. If you’re interested in doing an improv workshop, that’s great. I do a lot of- well, in a pre- pandemic world, I loved speaking at events. When events are a thing again, I will be glad to speak at your event. I also do more individual coaching, that’s less of the workshop, improv game stuff, and more, really, down into the heart of leadership. But yeah, you can find all of that information at andbeyondimprov.com.

[00:26:19] Betty Collins
Well, today we learn. If you want different results, try a different approach. I think this has a lot to it, I think we just touched the surface of it today. And we will have all kinds of information about Andrea and her companies that you’ll be able to find on this podcast, so you can connect to her. And I’m Betty Collins, and I’m so glad you joined me today. Inspiring women, it’s what I do. And I leave you with this; being strong speaks of strength, but being courageous speaks to having a will to do more and overcome.

 

Betty Collins, CPA, Brady Ware & Company and Host of the “Inspiring Women” Podcast

Betty Collins is the Office Lead for Brady Ware’s Columbus office and a Shareholder in the firm. Betty joined Brady Ware & Company in 2012 through a merger with Nipps, Brown, Collins & Associates. She started her career in public accounting in 1988. Betty is co-leader of the Long Term Care service team, which helps providers of services to Individuals with Intellectual and Developmental Disabilities and nursing centers establish effective operational models that also maximize available funding. She consults with other small businesses, helping them prosper with advice on general operations management, cash flow optimization, and tax minimization strategies.

In addition, Betty serves on the Board of Directors for Brady Ware and Company. She leads Brady Ware’s Women’s Initiative, a program designed to empower female employees, allowing them to tap into unique resources and unleash their full potential.  Betty helps her colleagues create a work/life balance while inspiring them to set and reach personal and professional goals. The Women’s Initiative promotes women-to-women business relationships for clients and holds an annual conference that supports women business owners, women leaders, and other women who want to succeed. Betty actively participates in women-oriented conferences through speaking engagements and board activity.

Betty is a member of the National Association of Women Business Owners (NAWBO) and she is the President-elect for the Columbus Chapter. Brady Ware also partners with the Women’s Small Business Accelerator (WSBA), an organization designed to help female business owners develop and implement a strong business strategy through education and mentorship, and Betty participates in their mentor match program. She is passionate about WSBA because she believes in their acceleration program and matching women with the right advisors to help them achieve their business ownership goals. Betty supports the WSBA and NAWBO because these organizations deliver resources that help other women-owned and managed businesses thrive.

Betty is a graduate of Mount Vernon Nazarene College, a member of the American Institute of Certified Public Accountants, and a member of the Ohio Society of Certified Public Accountants. Betty is also the Board Chairwoman for the Gahanna Area Chamber of Commerce, and she serves on the Board of the Community Improvement Corporation of Gahanna as Treasurer.

“Inspiring Women” Podcast Series

This is THE podcast that advances women toward economic, social and political achievement. The show is hosted by Betty Collins, CPA; Betty is a Director at Brady Ware & Company. Betty also serves as the Committee Chair for Empowering Women, and Director of the Brady Ware Women Initiative. Each episode is presented by Brady Ware & Company, committed to empowering women to go their distance in the workplace and at home. For more information, go to the Resources page at Brady Ware & Company.

Remember to follow this podcast on Apple Podcasts and Google Podcasts. And forward our podcast along to other Inspiring Women in your life.

The complete “Inspiring Women” show archive can be found here.

Tagged With: Andrea Flack-Wetherald, Betty Collins, Brady Ware, Brady Ware & Company, curiosity, improv, The Art Of Improv And Business

Alan & Gloria Whitt, Allure Quest Travel Experience

May 11, 2021 by John Ray

Allure Quest Travel Experience
Nashville Business Radio
Alan & Gloria Whitt, Allure Quest Travel Experience
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Allure Quest Travel Experience

Alan & Gloria Whitt, Allure Quest Travel Experience (Nashville Business Radio, Episode 11)

After way too many months at home, are you ready to travel? Alan and Gloria Whitt of Allure Quest Travel Experience have the expertise to plan a relaxing vacation for you. They joined host John Ray to offer ideas for last minute getaways, destinations which they consider hidden gems, and much more. They also share how they got married on a cruise ship in Juneau, Alaska (it’s a fantastic story!) “Nashville Business Radio” is produced virtually from the Nashville studio of Business RadioX®.

Allure Quest Travel Experience

Allure Quest Travel Experience is a one-stop vacation and getaway resource. They are in the business of creating memories.

Their travel specialists are committed to offering services of the highest quality, utilizing only the top vendors, cruise lines, and vendors around the world. Their experience and commitment to customer satisfaction have earned them an A+ rating with the Better Business Bureau … and an even higher rating with their customers.

Established in 2008. Allure Quest Travel Experience, LLC is proud to offer the best values in cruises, tours, vacation packages, spiritual packages, all-inclusive resorts, family vacations, honeymoons, sports travel, group travel, and more at the most competitive prices with personalized service. Whether for travel information or are booking that fabulous vacation, their travel specialists are ready to share their expertise.

Company website | Facebook | Instagram |Twitter

Alan Whitt, President and CEO

Allure Quest Travel Experience
Alan and Gloria Whitt, Allure Quest Travel Experience

It is Alan Whitt’s passion for travel – and his vision – that drove him to create Allure Quest Travel Experience in 2008.

His parents stoked his travel curiosity as a youth .. with treks for him and his three brothers from one end of the country to the other – including road trips to California and to Maine.

Alan loves to share his travel knowledge with others … which is why he created Allure Quest Travel Experience. He believes all travelers need a resource where they can learn the intricacies of traveling … and book their trips as well.

They need Allure Quest Travel Experience.

Alan has had two career passions in his life – sports and travel. He often says he’s been blessed to have worked in both of those fields, while most people rarely get a chance to experience one.

His career as a sports journalist took him to the top, where he earned two Emmys while working with ESPN’s signature show – SportsCenter, as news editor. He’s worked as a sports editor at some of America’s top newspapers and is well known throughout the industry. He ended his sports career as a freelance NFL editor for CBSSports.com.

Although his career as a travel writer/travel specialist is relatively new, he’s no rookie when it comes to travel. He’s a globetrotter, having visited the likes of England, Italy, the Netherlands, Canada, Mexico, the Caribbean in his quest to find the perfect vacation experience for anyone with a dream to hit the road.

Alan has traveled to 42 states and two U.S. territories (Puerto Rico & St. Thomas) … and taken 40 cruises on 10 cruise lines.

As a travel specialist, Alan understands that customer service is a top priority. That was proven when he was named the Nashville Convention and Tourism Bureau’s 2014-15 Music City Hitmaker of the Year – given annually to honor individuals who go above and beyond in providing extraordinary service to visitors.

LinkedIn

Gloria Whitt, Vice President

Gloria and Alan Whitt Wedding

Gloria Whitt, a Nashville native, is relatively new to the travel industry … but it’s her business I.Q. that has spurred Allure Quest Travel Experience’s tremendous growth over 10 years.

Gloria attended historic Fisk University before earning a Bachelor of Science degree and an MBA with emphasis on Global Business Management – both from the University of Phoenix in Nashville.

Her international expertise serves Gloria well when sending clients to destinations around the world. Whether it’s China or Japan, the Netherlands, Africa, or Italy … her clients are assured that every detail is researched, double-checked and analyzed before clients see an itinerary.

Gloria has been a successful entrepreneur during her career and is active with non-profit and charitable groups.

Alan & Gloria were married in August 2013 in Juneau, Alaska, onboard Celebrity Solstice.

Questions and Topics in this Interview

  • Top 5 mistakes travelers make
  • The importance of travel agents
  • Insurance vs. no insurance
  • Hidden gems (destinations)
  • Villas vs. hotels
  • Vacations are good for your health
  • Tips & tricks to extend your vacation
  • Last-minute easy-to-get-to getaways

“Nashville Business Radio” is hosted by John Ray and produced virtually from the Nashville studio of Business RadioX®.  You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, Stitcher, TuneIn, and others.

Tagged With: Alan Whitt, Allure Quest Travel Experience, cruises, Gloria Whitt, travel agents, Travel services, vacation packages

Caroline Jacobsson and Dominique Jara, SidebySide Solutions

May 11, 2021 by John Ray

SidebySide Solutions
Nashville Business Radio
Caroline Jacobsson and Dominique Jara, SidebySide Solutions
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Caroline Jacobsson and Dominique Jara, SidebySide Solutions (Nashville Business Radio, Episode 10)

What’s the difference between purpose, mission, and vision? How do you find your purpose as an organization and then turn that into action? How does acting from an effective statement of purpose improve organizational effectiveness? Caroline Jacobsson and Dominique Jara, cofounders of SidebySide Solutions, answer these questions and much more in a conversation with host John Ray. Nashville Business Radio is produced virtually from the Nashville studio of Business RadioX®.

SidebySide Solutions

SidebySide Solutions is a Social Impact Consultancy that works with companies and nonprofits to successfully develop their Purpose and to create effective strategies to increase employee, stakeholder, and community engagement. SidebySide Solutions

The company was founded by Dominique Jara and Caroline Jacobsson, two senior strategists; experts in marketing and communications with experience at well-known and respected American and Global companies and nonprofit organizations.
As a social enterprise consultancy, they enable businesses and nonprofits to grow, while increasing their social and environmental impact.

Based in Nashville, they bring the global experience home.

Areas of expertise

Strategic Planning:  Insight gathering, qualitative & quantitative research and data analysis, concept development, evaluation & effectiveness

Marketing & Communications:  Content development, copywriting, creative concepting & design, omnichannel marketing

Purpose Journey & Monitoring:  Partnership development, stakeholder engagement, account management.

Company website | LinkedIn |Facebook |  Instagram

Dominique Jara, Co-Founder

Dominique Jara, Co-founder, SidebySide Solutions

Dominique Jara is a high-performing Marketing Strategy Leader with 20+ years experience working with B2C and B2B brands including Land O’ Lakes and Andersen Windows Inc.

LinkedIn

 

 

Caroline Jacobsson, Co-Founder

Caroline Jacobsson, Co-founder, SidebySide Solutions

Caroline Jacobsson is a senior communications strategist with 15+ years’ experience working for some of the world’s most respected and renowned non-profit organizations, such as Amnesty Intl., Greenpeace Intl., and Oxfam Intl

LinkedIn

 

 

Questions and Topics in this Interview

  • About SidebySide Solutions
  • What is Purpose and how does it differ from Vision & Mission
  • Why “start” with Purpose
  • Five steps to developing a company Purpose:
  • Reasons why Purpose doesn’t work
  • How SidebySide can help

“Nashville Business Radio” is hosted by John Ray and produced virtually from the Nashville studio of Business RadioX®.  You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, Stitcher, TuneIn, and others.

Tagged With: Caroline Jacobsson, Dominique Jara, marketing communications, purpose, Purpose Journey & Monitoring, SidebySide Solutions, Social Impact Advisor, social impact consultant, strategic planning

Karin Wittich, American Association of Oral and Maxillofacial Surgeons (AAOMS)

May 11, 2021 by John Ray

KarinWittichDBRAlbum1
Dental Business Radio
Karin Wittich, American Association of Oral and Maxillofacial Surgeons (AAOMS)
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Karin Wittich, AAOMS (Dental Business Radio, Episode 19)

Karin Wittich brings over 30 years of experience in the oral and maxillofacial surgery industry to her new role as Executive Director at AAOMS. Karin joined host Patrick O’Rourke on this edition of Dental Business Radio to discuss the day-to-day advocacy, research, and educational work of AAOMS, representing over 11,000 members nationwide. Dental Business Radio is underwritten and presented by Practice Quotient: PPO Negotiations & Analysis and produced by the North Fulton studio of Business RadioX®.

The American Association of Oral and Maxillofacial Surgeons (AAOMS)

The American Association of Oral and Maxillofacial Surgeons (AAOMS), the professional organization representing more than 9,000 oral and maxillofacial surgeons in the United States, supports its members’ ability to practice their specialty through education, research, and advocacy. AAOMS members comply with rigorous continuing education requirements and submit to periodic office evaluations, assuring the public that office procedures and personnel meet stringent national standards.

Karin Wittich, Executive Director Designate and Current Associate Executive Director, Practice Management and Governmental Affairs, AAOMS

Karin Wittich is the current Associate Executive Director of Practice Management and Governmental Affairs at the AAOMS and the Executive Director designate and will assume this role as of June 1, 2021. Ms. Wittich has over thirty years of experience within the field of Oral and Maxillofacial Surgery and served as an administrator for all group practice types and sizes.

Ms. Wittich has extensive knowledge of the day-to-day operations of an OMS practice and oversees the development and implementation of practice management and coding educational activities at AAOMS. Additionally, Ms. Wittich has an extensive knowledge of both federal and state government affairs activities and is a passionate advocate for the specialty of oral and maxillofacial surgery, having been with the AAOMS for over twenty years.

Ms. Wittich is an Honorary Fellow of the American Association of Oral and Maxillofacial Surgeons.

Follow AAOMS on LinkedIn, Twitter, Facebook and Instagram.

About Dental Business Radio

Dental Business Radio covers the business side of dentistry. Host Patrick O’Rourke and his guests cover industry trends, insights, success stories, and more in this wide-ranging show. The show’s guests include successful doctors across the spectrum of dental practice providers, as well as trusted advisors and noted industry participants. Dental Business Radio is underwritten and presented by Practice Quotient and produced by the North Fulton studio of Business RadioX®.

 

Practice Quotient

Dental Business Radio is sponsored by Practice Quotient. Practice Quotient, Inc. serves as a bridge between the payor and provider communities. Their clients include general dentist and dental specialty practices across the nation of all sizes, from completely fee-for-service-only to active network participation with every dental plan possible. They work with independent practices, emerging multi-practice entities, and various large ownership entities in the dental space. Their PPO negotiations and analysis projects evaluate the merits of the various in-network participation contract options specific to your practice’s patient acquisition strategy. There is no one-size-fits-all solution.

Connect with Practice Quotient

Website | LinkedIn | Facebook | Twitter

Tagged With: AAOMS, American Association of Oral and Maxillofacial Surgeons, Karin Wittich, OMS practice, oral and maxillofacial surgeons, oral surgeons, Patrick O'Rourke, PPO Negotiations & Analysis, practice management, professional organization

Blaine Stephens, Schooley Mitchell

May 10, 2021 by John Ray

Schooley Mitchell
Minneapolis St. Paul Business Radio
Blaine Stephens, Schooley Mitchell
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Blaine Stephens, Schooley Mitchell (Minneapolis-St. Paul Business Radio, Episode 6)

Blaine Stephens of Schooley Mitchell joined host John Ray to discuss how he helps businesses and non-profits realize significant savings from telecom, utility, and other vendors, how his firm gets paid based on results, his own career journey, and much more. Minneapolis-St. Paul Business Radio is produced virtually by the Minneapolis St. Paul studio of Business RadioX®.

Schooley Mitchell

Schooley Mitchell is the largest independent cost reduction consulting firm in North America, with offices from coast to coast in the United States and Canada.Schooley Mitchell

On average, they reduce essential business service expenses by 28% and have delivered over $340 million in documented savings to their clients to date.

They are passionate about saving money for clients and helping them grow their businesses. Schooley Mitchell delivers expertise to companies of all sizes from all industries, offering a broad range of services.

Blaine Stephens, Business Optimization Specialist, Schooley Mitchell

Blaine Stephens, Business Optimization Specialist

Blaine Stephens has owned and operated his Schooley Mitchell cost reduction consulting practice for 3.5 years in New Brighton, MN. Prior to joining Schooley Mitchell, Blaine worked as an SVP of Client Delivery for Rust Consulting in Minneapolis and as an IT Director for Lawson Software in St. Paul, MN. Throughout his career, Blaine has worked with technology vendors and service providers and with a variety of internal subject matter experts to provide the right solution at the right price for customers.

Blaine lives in New Brighton, MN with his wife Julia, a dog named Edie, and a cat named Penny. Blaine and Julia have two children, Claire and Dan, who are now adults leading vigorous professional and personal lives. When not working, Blaine enjoys serving on the boards of three nonprofit organizations, reading, traveling, and walking the dog.,

Company website | LinkedIn | Facebook | Twitter

Questions and Topics in this Interview

  • Why did you start your cost reduction consulting practice with Schooley Mitchell?
  • What does a cost reduction consultant actually do?
  • What expense areas are your specialties?
  • So how do you make money?
  • Why would a business need your help?
  • Who can you help?
  • What do you need from a client to get started?

Minneapolis-St. Paul Business Radio is hosted by John Ray and produced virtually from the Minneapolis St. Paul studio of Business RadioX® .  You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, Stitcher, TuneIn, and others.

Tagged With: Blaine Stephens, business consulting, business expenses, cost reduction, cost reduction consultant, schooley mitchell

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