BRX Pro Tip: Document Everything
Stone Payton: And we’re back with Business RadioX Pro Tips. Lee Kantor and Stone Payton here with you. Lee, as we continue to grow at the Business RadioX network, we’ve certainly been trying to live into this discipline, document everything.
Lee Kantor: Yeah. If you want to scale, you have to be able to delegate. And if you are trying to delegate, you have to have documentation on how everything happens.
Lee Kantor: If the way things are done only exists in your head, you become the bottleneck. So, start documenting all your processes. Nothing’s too small to start documenting. And especially with the advent of AI, this makes it easier and easier to do, to create kind of playbooks for all kinds of things.
Lee Kantor: How do you onboard a new client? Document it. How do you deliver your core service? Document it. How do you handle common problems? Document it. Write things down, record videos, create checklists. The more things that are documented, the easier it is to train someone else to do it.
Lee Kantor: And that’s your ultimate test on how well you documented your system is. Can somebody else just take your documentation and then do the thing? And when you do that now, you’ve just multiplied your capacity.
Lee Kantor: Documentation is not busywork. It is the foundation of scaling. You have to do this if you want to grow.
Lee Kantor: At Business RadioX, every aspect of our show production is documented. That’s why we can add new shows without everything falling apart.
Lee Kantor: So, pick your top three processes and start documenting them. Write things down. Have someone follow you around and write things down. If they can do it, that means it’s done well. It’s documented properly. If they can’t do it, keep refining it until they can.
