Past Guests Revisited: Dr. James Connelly of Results Rehab, Terry Lakritz and Christopher James of The Odd Couple Roofing Specialists, and Jacqueline Jensen of EOS Worldwide (Family Business Radio, Episode 76)
Host Anthony Chen welcomes back past guests Dr. James Connelly of Results Rehab, Terry Lakritz and Christopher James of The Odd Couple Roofing Specialists, and Jacqueline Jensen of EOS Worldwide for a special “past guests revisited” episode of Family Business Radio. The conversation follows how their businesses have grown since their earlier appearances but also how their personal lives have changed through marriage, children, family transitions, and new priorities.
Dr. James Connelly shares how launching Results Rehab during COVID led to a flexible, one-on-one physical therapy practice built around more profound client relationships and family life. Terry Lakritz and Christopher James revisit the unlikely origin of The Odd Couple Roofing, their commitment to educating homeowners, and Christopher’s upcoming wedding. Jacqueline Jensen discusses her journey from leading a family business to becoming an EOS Implementer, how the Entrepreneurial Operating System helps business owners create clarity and accountability, and the full-circle experience of preparing to welcome her first child.
The guests also reflect on what they wish they had known earlier in business, including the value of taking action before everything is figured out, learning from others, building strong relationships, and creating systems that support both business growth and family life.
Family Business Radio is underwritten and brought to you by Anthony Chen with Lighthouse Financial Network. The show is produced by John Ray and the North Fulton affiliate of Business RadioX®.
Key Takeaways from This Episode
- Dr. James Connelly built Results Rehab around one-on-one care, giving clients more attention while creating a business model that supports family life.
- Terry Lakritz and Christopher James emphasize education, trust, referrals, and being present on job sites as key differences in how The Odd Couple Roofing serves homeowners.
- Jacqueline Jensen explains how EOS helps business owners clarify their vision, create traction, strengthen team health, and build companies with greater intentionality.
- The guests agreed that business growth often comes from leading with integrity, putting relationships first, and being willing to keep learning.
- A recurring theme of the episode is that family and business are not separate tracks. Marriage, parenting, future plans, and personal values all shape the way these owners and advisors lead.
- Anthony Chen closed the episode by emphasizing that real wealth is built by leading with integrity, finding the right people, and allowing prosperity to follow authenticity.
Topics Discussed in this Episode
00:24 Anthony Chen introduces the “Past Guests Revisited” episode
01:10 Dr. James Connelly shares why physical therapy became personal for him
03:05 How Results Rehab began during COVID with a mobile, low-overhead model
06:45 Fatherhood, business growth, and building a practice around family life
09:10 The difference between one-on-one PT and the “big box” physical therapy model
11:35 Connelly explains “mommy wrist” and why pain is common but not normal
15:10 Terry Lakritz and Christopher James share the origin of The Odd Couple Roofing
21:30 Christopher shares how he met Abigail and their upcoming wedding plans
23:35 What homeowners should know before letting someone inspect their roof
29:15 Jacqueline Jensen discusses EOS, family business, and becoming an EOS Implementer
31:45 Jacqueline shares her personal update: preparing to welcome her first child
35:45 How EOS helps business owners create vision, traction, and healthier teams
40:35 Guests reflect on what they wish they had known earlier in business
55:20 Anthony’s closing commentary on integrity, authenticity, and real prosperity
Dr. James Connelly, Results Rehab
As a lifelong physical therapy patient himself, James can personally attest to the power of this profession. After suffering a stroke at 8 months old and having corrective surgeries with subsequent rehab, he has found PT to be his calling and cannot imagine being in any other job!
James obtained his undergraduate degree from the University of Georgia in Health Promotion, and his Doctorate in Physical Therapy from Georgia State University. He then completed his Orthopedic Residency to specialize in orthopedic conditions. He enjoys treating the neurological population as well.
He founded Results Rehab Concierge Physical Therapy in 2020 after seeing a huge need for personalized, client-centered healthcare.
Website | LinkedIn | Facebook | Instagram
Christopher James and Terry Lakritz, The Odd Couple Roofing Specialists
The Odd Couple Roofing Specialists originated from an unexpected alliance between Christopher and Terry. Christopher, the roofing expert, initially connected with Terry as a client seeking roof replacement services. What started as a professional transaction quickly evolved into a friendship built on mutual trust and satisfaction. Terry, having experienced firsthand the exceptional quality of Christopher’s work, not only got a new roof but also became a passionate advocate for his services.
Recognizing the potential of their combined strengths, Christopher and Terry decided to form a partnership. Terry’s business insights and Christopher’s roofing skills proved to be a winning combination, leading to the establishment of The Odd Couple Roofing Specialists.
This unique collaboration embodies the fusion of technical expertise and strategic business acumen, setting them apart in the roofing industry.
Website | Instagram | Facebook
Jacqueline Jensen, Professional EOS Implementer
Jacqueline Jensen grew up in an entrepreneurial family, where conversations around the dinner table often centered on business goals and growth ideas. After college, she joined the family business and quickly took on leadership roles, often learning by doing. At just 28, she became general manager of a private country club, where she experienced firsthand the pressure, complexity, and emotional dynamics that come with leading a family-run organization.
In 2019, after years of long hours and chasing results, Jacqueline discovered a business framework that brought clarity, alignment, and accountability to her team—and transformed the business. She now dedicates her work to helping other family business owners simplify operations, strengthen communication, and build healthy, scalable companies. As a Professional EOS Implementer®, she believes that with the right structure, family businesses can thrive for generations.
Anthony Chen, Host of Family Business Radio
Family Business Radio is sponsored and brought to you by Anthony Chen with Lighthouse Financial Network. Securities and advisory services are offered through OSAIC, member FINRA/SIPC. RAA is separately owned, and other entities and/or marketing names, products, or services referenced here are independent of OSAIC. The main office address is 575 Broadhollow Rd., Melville, NY 11747. You can reach Anthony at 631-465-9090, ext. 5075, or by email at anthonychen@lfnllc.com.
Anthony Chen started his career in financial services with MetLife in Buffalo, NY, in 2008. Born and raised in Elmhurst, Queens, he considers himself a full-blooded New Yorker while now enjoying his Atlanta, GA, home. Specializing in family businesses and their owners, Anthony works to protect what is most important to them. From preserving to creating wealth, Anthony partners with CPAs and attorneys to help address all of the concerns and help clients achieve their goals. By using a combination of financial products ranging from life, disability, and long-term care insurance to many investment options through Royal Alliance, Anthony looks to be the eyes and ears for his client’s financial foundation. In his spare time, Anthony is an avid long-distance runner.
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