leader dialogue podcast Archives - Page 5 of 5

LEADER DIALOGUE: The Power of the Baldrige Framework – Deep Dive

June 28, 2019 by Mike

Gwinnett Studio

LEADER DIALOGUE: The Power of the Baldrige Framework - Deep Dive

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A deep dive discussion about the power of the Baldrige framework is examined by the hosts Ben, Lisa and Duffie, with special guest and former healthcare industry CEO Lowell Kruse.

Lowell Kruse/Chair of Communities of Excellence

Lowell C. Kruse is the former CEO of Heartland Health in St. Joseph, Missouri. He retired in July 2009 after serving Heartland for 25 years as their CEO. Kruse came to St. Joseph in 1984 when the two existing community hospital boards had decided to come together and form Heartland Health to better serve the needs of the community and the broader region surrounding St. Joseph. He describes the vision of the organization as, “Heartland Health and its service area will be the best and safest place in America to receive healthcare and live a healthy and productive life.” As evidence of the organization’s progress toward that vision, they were the 2009 recipient of both the Malcolm Baldrige National Quality Award and the Foster G. McGaw Prize for Excellence in Community Service. During his 45 year career, Lowell served on numerous boards, committees, commissions and in leadership capacities in professional and civic organizations including State and National Jaycee Organizations, state hospital associations, American Hospital Association, Chamber of Commerce, United Way, State Commissions, health planning agencies, and similar organizations. He has been the recipient of a variety of personal and professional awards and recognitions during his career. Lowell currently serves as Co-Founder and Chair of Communities of Excellence 2026, the Board of Directors for the Baldrige Foundation and the Missouri Family and Community Trust.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

LEADER DIALOGUE: Cybersecurity with Colonel Gemini Majkowski – Deep Dive

November 16, 2018 by Mike

Gwinnett Studio

LEADER DIALOGUE: Cybersecurity with Colonel Gemini Majkowski - Deep Dive

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Today we host the second part of this two-part cybersecurity series of Leader with Colonel Gemini Majkowski, an expert examiner for the Baldrige Performance Excellence framework.

During this episode, our hosts Ben Sawyer, Duffie Dixon, and Jennifer Strahan continue the dialogue with Gemini, diving into the trade-offs of convenience vs. security in the digital age. As a new sector within the Baldrige framework, Cybersecurity forces organizations to balance the modern age of technology with high consumer demands and slow policy updates. We’ll also talk about the significance and difficulty of measuring relevant data and key metrics that matter.

Colonel Gemini Majkowski/G2MQ

Established in 2001, G2MQ offers business leaders and healthcare organizations a unique combination of innovative proprietary tools and a dynamic team of subject matter experts to provide tailored solutions for their clients. From customized standard operating procedures to compliance and accreditation preparations to writing Baldrige National Quality Award applications, G2MQ is a trusted resource.

Utilizing a comprehensive approach, G2MQ not only addresses compliance, accreditation and regulatory issues, but tackles the full spectrum of challenges facing today’s healthcare organizations. Consequently, their clients can take their organizations “above and beyond” compliance to sustainable performance excellence and results.
Colonel Gemini Majkowski is a leader, strategist, and change agent with over 20 years of combined healthcare experience in private sector and DoD. Her core competencies include:leadership, strategic planning, quality management systems, policy development, healthcare administration, Baldrige, Six Sigma, organizational transformation, regulatory compliance, accreditation inspections, audits, and project management.

She worked in the private sector for 26 years and developed corporate strategies and quality management systems for 11 healthcare organizations. Gemini also created organizational structure; launched innovative quality and performance management systems; and drove sweeping impact to organizational efficiency, effectiveness, and sustainability.

With 16 years of experience in the U.S Air Force, Gemini served in leadership positions as an active duty and reserve officer. She is currently IMA to the Director of Staff and Senior Executive officer, Office of the Air Force Surgeon General, Washington DC. Gemini has spearheaded ground work/development of Air Force Medical Service strategy management framework. She led leadership development, organizational transformation, and execution of strategic initiatives. Gemini facilitated cross-functional communication. She served as key consultant to the 31-member Strategic Management Group responsible for turning the Surgeon General’s vision into reality.

About SOAR Vision Group

About the Baldrige Foundation

LEADER DIALOGUE: Cybersecurity with Colonel Gemini Majkowski

November 15, 2018 by Mike

Gwinnett Studio

LEADER DIALOGUE: Cybersecurity with Colonel Gemini Majkowski

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Join us for this two-part series of Leader Dialogue to discuss the relevance and risk of cybersecurity with Colonel Gemini Majkowski. According to the 2018 American Hospital Association environmental scan, the magnitude data breaches from cyberattacks cost the U.S. $6.2B annually with an average of $2.2M and over 3K records compromised per healthcare incident alone.

During the first part of this series, Gemini introduces our audience to the convergence of the digital era and healthcare – the advantages and threats to both consumers and organizations.

Join Gemini and our hosts Ben Sawyer, Duffie Dixon, and Jennifer Strahan to discuss not only the impact of organizational threats, but also the requirements to protect organizations from these threats as well.

Colonel Gemini Majkowski/G2MQ

Colonel Gemini Majkowski is a leader, strategist, and change agent with over 20 years of combined healthcare experience in private sector and DoD. Her core competencies include:leadership, strategic planning, quality management systems, policy development, healthcare administration, Baldrige, Six Sigma, organizational transformation, regulatory compliance, accreditation inspections, audits, and project management.

About SOAR Vision Group

About the Baldrige Foundation

LEADER DIALOGUE: Transformation Requires Innovation – Deep Dive with Roger Spoelman

November 6, 2018 by Mike

Gwinnett Studio

LEADER DIALOGUE: Transformation Requires Innovation – Deep Dive with Roger Spoelman

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In part 2 of the Innovation discussion Ben and Duffie are joined by Roger Spoelman SVP, Strategic and Operational Integration, Trinity health, CEO Mercy Health, and interim CEO Loyola University Medical Center in Chicago. (Roger is Ben’s executive coach). In part 1 of this 2-part Innovation series, Roger can be seen in the Mercy Health video explaining why all great transformations have necessitated innovation. Under his leadership, the Innovation Hub was born as a renaissance zone for Trinity Health, and the Innovative Primary Clinic was born based upon the innovation thinking and application of human centered design by the Innovation Hub team.

In part 2 we pick up where we left off discussing how success is truly on the far side of failure. Roger shares how the innovation process encourages people to think outside of the box to achieve break-throughs. How appropriately messy the process can be, and how it is essential to any organization positioning themselves for the future.

Listen in to learn…

What true innovation looks like
Further information about setting up ‘innovation zones’ and why they are necessary to support and protect outside-the-box thinking
How the average leader can become transformational if given the freedom and support to innovate, and look at the problem through an entirely different human systems lens

About SOAR Vision Group

About the Baldrige Foundation

LEADER DIALOGUE: The Baldrige Journey – Pursuing Performance Excellence with the Baldrige Foundation – Deep Dive

October 19, 2018 by Mike

Gwinnett Studio

LEADER DIALOGUE: The Baldrige Journey – Pursuing Performance Excellence with the Baldrige Foundation - Deep Dive

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In this follow-up deep dive Leader Dialogue episode, hosts Ben Sawyer and Duffie Dixon continue the “Baldrige Journey – Pursuing Performance Excellence” discussion with Al Faber, the President & CEO of the Baldrige Foundation, clarifying what it takes for organizations and people to succeed.

Listen in to learn…

1. What effective leaders do to succeed
2. How to overcome the organizational gaps in knowledge, performance, and visibility
3. How to identify the “metrics that matter” to improve organizational performance
4. How to overcome employee behaviors expressed as “it’s not my job” and “we’ve always done it that way”
5. How to tie these key performance excellence principles back to the visual Baldrige organizational hierarchy of needs, clarifying the critical aspects of performance, and specifying where innovation is necessary to achieve sustainable organizational and personal success

Al Faber/Baldrige Foundation

Al Faber was named President and CEO of the Baldrige Foundation in July 2014. The Mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. Prior to joining the Foundation, Al served as President & CEO of The Partnership for Excellence (TPE).
Prior to that, Al served in federal and state government culminating in executive positions and leading more than 11,500 employees, with 65 major facilities, a 250 million dollar operating budget and real property exceeding $2.1 billion dollars. He has provided executive leadership, establishing policies, priorities and oversight of federal budgets, operations and training, personnel, logistical operations and infrastructure management to include numerous construction programs. He is driven to create winning organizational results with a deep sense of commitment to public service.