lisa counsell Archives - Page 4 of 5

LEADER DIALOGUE: The Power of the Baldrige Framework

June 21, 2019 by Mike

Gwinnett Studio

LEADER DIALOGUE: The Power of the Baldrige Framework

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The power of the Baldrige framework is examined with special guest and former healthcare industry CEO Lowell Kruse.

Lowell Kruse/Chair of Communities of Excellence

Lowell C. Kruse is the former CEO of Heartland Health in St. Joseph, Missouri. He retired in July 2009 after serving Heartland for 25 years as their CEO. Kruse came to St. Joseph in 1984 when the two existing community hospital boards had decided to come together and form Heartland Health to better serve the needs of the community and the broader region surrounding St. Joseph. He describes the vision of the organization as, “Heartland Health and its service area will be the best and safest place in America to receive healthcare and live a healthy and productive life.” As evidence of the organization’s progress toward that vision, they were the 2009 recipient of both the Malcolm Baldrige National Quality Award and the Foster G. McGaw Prize for Excellence in Community Service. During his 45 year career, Lowell served on numerous boards, committees, commissions and in leadership capacities in professional and civic organizations including State and National Jaycee Organizations, state hospital associations, American Hospital Association, Chamber of Commerce, United Way, State Commissions, health planning agencies, and similar organizations. He has been the recipient of a variety of personal and professional awards and recognitions during his career. Lowell currently serves as Co-Founder and Chair of Communities of Excellence 2026, the Board of Directors for the Baldrige Foundation and the Missouri Family and Community Trust.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

LEADER DIALOGUE: Lessons Learned from Leading Private/Public Partnerships – Deep Dive

May 24, 2019 by Mike

Gwinnett Studio

LEADER DIALOGUE: Lessons Learned from Leading Private/Public Partnerships - Deep Dive

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This week’s episode is a “deep dive” conversation featuring Sherry Farrugia, who manages the multi-million dollar pediatric research portfolio and the public-private partnership between Georgia Tech and Children’s Healthcare of Atlanta.

Sherry Farrugia/Childrens’s Healthcare of Atlanta Pediatric Technology Center at GT

Sherry Farrugia is the COO and CSO for the Children’s Healthcare of Atlanta Pediatric Technology Center at GT and the Director for the Children’s Healthcare of Atlanta. In this dual role she works to build and sustain public-private partnerships in pediatrics and health IT, and manages the partnership’s multi-million dollar research portfolio. She provides executive level leadership for business and operational functions and works to improve the overall execution of key business initiatives to improve efficiency, effectiveness and reduce administrative costs.

This includes providing insight into the innovations, new technologies, and start ups developed as a result of the partnership. Prior to this position Ms. Farrugia was the Managing Director of Health IT at Georgia Tech.

Sherry has over 25 years’ experience in the health information technology (IT) field, consulting with numerous industry partners, and many state agencies including the State of Georgia in the areas of care management systems, health information exchange, and enterprise data governance. She is very active in the Atlanta community serving on multiple health and pediatric related boards.

About SOAR Vision Group

About the Baldrige Foundation

LEADER DIALOGUE: Lessons Learned from Leading Private/Public Partnerships

May 18, 2019 by Mike

Gwinnett Studio

LEADER DIALOGUE: Lessons Learned from Leading Private/Public Partnerships

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Ben Sawyer, Lisa Counsell, Sherry Farrugia, Jennifer Strahan, Duffie Dixon

Sherry Farrugia manages the multi-million dollar pediatric research portfolio and the public-private partnership between Georgia Tech and Children’s Healthcare of Atlanta. This episode will provide:

An overview of her current role at Georgia Tech while supporting the Pediatric community, specifically Children’s Healthcare of Atlanta.
Her goals, objectives and burning platforms for her organization for the coming years.
Her challenges in balancing an academic university and a world-renowned healthcare organization dedicated to children in the Age of Consumerism.
An insight into working with non-profit organizations as both Children’s Healthcare of Atlanta and Georgia Tech are non-profit organizations that pose unique challenges to manage as a leader.

Sherry Farrugia/Childrens’s Healthcare of Atlanta Pediatric Technology Center at GT

About SOAR Vision Group

About the Baldrige Foundation

LEADER DIALOGUE: Evolution of the Baldrige Performance Excellence Program – Deep Dive

May 10, 2019 by Mike

Gwinnett Studio

LEADER DIALOGUE: Evolution of the Baldrige Performance Excellence Program - Deep Dive

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Bob Fangmeyer, the Director of the Baldrige Performance Excellence Program at the National Institute of Standards and Technology (NIST), returns for this deep dive episode of “Leader Dialogue”.

Topics discussed include:

Evolution of the Baldrige: This will include Bob’s background and stewardship of this national treasure.
Comparative results: What the research demonstrates when comparing Baldrige National award winners to their peers regardless of economic environment.
Performance Excellence Challenges in the Age of Consumerism: Understanding why customer loyalty is won on the battlefield of customer experience, and how to leverage the Baldrige performance excellence principles to accelerate short term gains, and hard-wire a cultural transformation, creating a sustainable competitive advantage.

Bob Fangmeyer/Baldrige Performance Excellence Program

Bob Fangmeyer joined the Baldrige Program in 1997 and after serving in numerous roles over the years was named Director in November 2013. Since then, Bob has been focused on expanding the reach and impact of Baldrige, providing new and improved products and services, ensuring efficient and effective operations, and planning for strategic capability and capacity needs. Bob has owned and managed small businesses and holds a master of business administration degree from the University of Maryland.

About SOAR Vision Group

About the Baldrige Foundation

LEADER DIALOGUE: Evolution of the Baldrige Performance Excellence Program

May 3, 2019 by Mike

Gwinnett Studio

LEADER DIALOGUE: Evolution of the Baldrige Performance Excellence Program

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This week’s guest is Bob Fangmeyer, the Director of the Baldrige Performance Excellence Program at the National Institute of Standards and Technology (NIST).

Topics discussed include:

Evolution of the Baldrige: This will include Bob’s background and stewardship of this national treasure.
Comparative results: What the research demonstrates when comparing Baldrige National award winners to their peers regardless of economic environment.
Performance Excellence Challenges in the Age of Consumerism: Understanding why customer loyalty is won on the battlefield of customer experience, and how to leverage the Baldrige performance excellence principles to accelerate short term gains, and hard-wire a cultural transformation, creating a sustainable competitive advantage.

Bob Fangmeyer/Baldrige Performance Excellence Program

About SOAR Vision Group

About the Baldrige Foundation

MARKETING MATTERS WITH RYAN SAUERS: Mayor Allison Wilkerson and Amanda Leftwich from the City of Grayson

April 25, 2019 by Mike

Gwinnett Studio

MARKETING MATTERS WITH RYAN SAUERS: Mayor Allison Wilkerson and Amanda Leftwich from the City of Grayson

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Jane Bishop, Mayor Allison Wilkerson, Amanda Leftwich, Ryan Sauers

Mayor Allison Wilkerson and Amanda Leftwich/City of Grayson

Grayson is a vibrant “live, work and play” community close enough to the big city for easy access but far enough to experience personalized home-town living. With excellent schools, sports programs, parks, restaurants and shopping Grayson is a popular destination for families. Throughout the year, The City of Grayson offers family-friendly community events including concerts, festivals and movies. Though Grayson is known for the excellent amenities of a sophisticated and professional city, they pay homage to their past with an extensive collection of historical Grayson memorabilia housed in the Arts and History Center. For more information, please visit cityofgrayson.org.

Jane Bishop/Take the Next Step

Jane Bishop, is CEO of Take the Next Step which emerged out of her passion to help others “go for their It.” She helps small business owners, entrepreneurs strengthen and align with their inner core for success by using her coaching and training skills. When you work with Jane you will experience accomplishing your “it,” and be a greater influence to those around you. Jane uses her E4U system to help clients get to the core faster to create and execute a plan for effectiveness. Jane is also a professional speaker and published author. Curious? Reach out and book a complimentary session and see where that leads.

Ryan Sauers/President of Sauers Consulting Strategies

Ryan T. Sauers has spent over 25 years leading and/or consulting with marketing, media, and related companies. He is also owner of two Our Town Gwinnett monthly magazines. Sauers is a frequent national speaker and global columnist. He serves as an adjunct university professor teaching leadership courses. Ryan is a Certified Myers Briggs, DiSC, and Emotional Intelligence practitioner. Ryan is working on his Doctoral degree in Leadership. He is author of the best-selling books Everyone is in Sales and Would You Buy from You?

Show Overview

Marketing Matters is a radio show discussing topics as they relate to marketing, communications, sales, leadership and more. Host Ryan Sauers, a best-selling author and national speaker, discusses how these topics play a role in every aspect of our lives. Each episode shares tangible nuggets of information that listeners can easily understand and apply to their everyday life, whether personal or business. The show challenges listeners’ current state of thinking so they can grow to new heights and see new opportunities in business, which is rapidly changing, multi-generational. and noisy in nature.

LEADER DIALOGUE: Performance Excellence in the Age of Consumerism

April 19, 2019 by Mike

Gwinnett Studio

LEADER DIALOGUE: Performance Excellence in the Age of Consumerism

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Hospital Governance Board Coaching

Pamela R. Knecht is the guest on this epsiode of Leader Dialogue Radio. Pam is an accomplished governance coach assisting not-for-profit Health Systems with strategic planning, governance, education, and organizational diagnosis and change management. Tune in to learn how to develop ideal board and management alignment, and how to enhance performance efficiency and effectiveness.

Pam Knecht/Accord Limited

Pam Knecht is President and CEO of ACCORD LIMITED, a national consulting firm based in Chicago and is an expert in not-for-profit healthcare governance. For over 22 years she has worked with hospitals, health systems, clinics, and health plans of all types and sizes.

Pam has long been recognized as a thought-leader in the field of governance. In 2007, she was named a Governance Advisor by The Governance Institute. She served as faculty for the former Center for Healthcare Governance of the American Hospital Association. Currently, she is a faculty member for The Governance Institute, iProtean, and multiple state hospital associations.

Pam regularly assists boards and CEOs with strategic planning; corporate and governance restructuring; system affiliation and integration; change management facilitation; and governance assessment, development and coaching. She also shares her extensive experience in governance frequently as a speaker and author.

About SOAR Vision Group

About the Baldrige Foundation

LEADER DIALOGUE: Humanity at the Forefront – Deep Dive

March 22, 2019 by Mike

Gwinnett Studio

LEADER DIALOGUE: Humanity at the Forefront - Deep Dive

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Today we host the deep dive of Humanity at the Forefront in the healthcare industry. During this episode, hosts Jennifer Strahan, Lisa Counsell and Duffie Dixon follow-up last week’s interview with Bob Peterson, the CEO of Millinocket Regional Hospital, and discuss how the hospital is a leader in offering the human touch when providing healthcare to their patients. Another value they discuss is understanding the importance of Critical Access Hospitals to our communities.

Beyond the friendly staff and award-winning patient care, Millinocket Regional Hospital (MRH) provides an impressive range of specialty and general services, with a recent expansion resulting in the addition of eight new specialties and a Walk-In Care facility. In 2018, MRH was awarded the Press Ganey “Guardian of Excellence Award” for exceptional patient experience, a nationally-recognized symbol of achievement for hospitals who consistently perform within the top 5%. Providing jobs to approximately 250 people, MRH is the largest employer in the Katahdin Region and a crucial economic driver within its community.

About SOAR Vision Group

About the Baldrige Foundation

LEADER DIALOGUE: Humanity at the Forefront with Millinocket Regional Hospital

March 17, 2019 by Mike

Gwinnett Studio

LEADER DIALOGUE: Humanity at the Forefront with Millinocket Regional Hospital

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Bob Peterson/Millinocket Regional Hospital

Bob Peterson is the CEO of Millinocket Regional Hospital (MRH), a 25 bed critical access hospital that provides vital healthcare services to those who live, work and play in the Katahdin Region of Maine. The hospital is located at Mt. Katahdin which is the endpoint of the Appalachian Trail which starts in Georgia. Before his arrival at MRH, Bob was the Administrator for Surgery and Women’s and Children’s Services at Eastern Maine Medical Center in Bangor, ME. Prior to that, Bob was the Vice President of Operations at Windham Hospital in Willimantic, CT.

Beyond the friendly staff and award-winning patient care, MRH provides an impressive range of specialty and general services, with a recent expansion resulting in the addition of eight new specialties and a Walk-In Care facility. In 2018, MRH was awarded the Press Ganey “Guardian of Excellence Award” for exceptional patient experience, a nationally-recognized symbol of achievement for hospitals who consistently perform within the top 5%. Providing jobs to approximately 250 people, MRH is the largest employer in the Katahdin Region and a crucial economic driver within its community.

About SOAR Vision Group

About the Baldrige Foundation