Steven Nootbaar spent eight years as the operational backbone of a Florida insurance agency. As the “Wearer of Many Hats,” he worked directly alongside the owners: processing commissions, building the analytics infrastructure, heading customer service, monitoring compliance, and serving as a rapidly-evolving Chief of Staff. When commission statements didn’t match his records, he pulled three years of statements and audited each one. The net: over $1 million in unpaid commissions. Florida Blue paid before inviting Steven to meet their analytics head. The agency grew to become the #1 Florida Blue General Agency, and the owners had a successful exit through acquisition, having built the kind of company someone would want to buy. He had been the single point of failure in that business for most of its growth. In removing that dependency from the owners, he learned how to remove it from himself.

Mark Tyson | Prayers & Blessings