Organizational Hierarchy of Needs Archives

LEADER DIALOGUE: Leveraging the Baldrige Framework in Today’s Competitive Marketplace

October 4, 2019 by Mike

Gwinnett Studio

LEADER DIALOGUE: Leveraging the Baldrige Framework in Today's Competitive Marketplace

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Duffie Dixon, Ben Sawyer, Jennifer Strahan

Hosts Ben Sawyer, Jennifer Strahan, and Duffie Dixon discuss how businesses can leverage the Baldrige framework in today’s competitive marketplace with guest Scott McIntyre, the Chief Executive Officer of Guidehouse.

Topics discussed on this episode of “Leader Dialogue” include:

Business Acumen: Conversation will include Scott’s background including his experiences in pursuing the National Quality Award. Scott will provide an overview of Guidehouse and what solutions they provide to their clients.
Current state: Discussion around leveraging the Baldrige Framework at Guidehouse in light of pending acquisition of Navigant Consulting. Review of how this acquisition can better position Guidehouse competitively in the market.
Performance excellence challenges in the Age of Consumerism: Understanding how Consumerism has changed buyers expectations and how these changes are impacting consumer loyalty

Scott McIntyre/Guidehouse

Scott McIntyre, the Chief Executive Officer of Guidehouse, brings to his role years of experience in mergers and acquisitions, debt and cost restructuring, and financial modeling. Prior to PwC, he served as a partner at KPMG serving defense and aerospace, government, and industrial manufacturing customers.

He chairs the Prevent Cancer Foundation’s board and sits on the board of the Baldrige Foundation. Scott holds a bachelor’s degree from Washington & Jefferson College, a master’s of business administration from Willamette University and a master’s of science from the Johns Hopkins University.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

LEADER DIALOGUE: Transforming Healthcare Financial Billing

September 20, 2019 by Mike

Gwinnett Studio

LEADER DIALOGUE: Transforming Healthcare Financial Billing

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Duffie Dixon, Alan Nalle, Jennifer Strahan, Lisa Counsell

Topics discussed on this episode of “Leader Dialogue” include:

Professional Experience: This includes Alan Nalle’s background and a brief overview of PatientCo and the services they provide their customers.
Current state: Current strategies and opportunities for improvement in the area of the patient financial experience for health systems.
Performance excellence challenges in the Age of Consumerism: How Consumerism has changed patient’s loyalty to providers and healthcare systems. Learn how Patientco is leading the way to bridge this gap.

Alan Nalle/Patientco

Alan Nalle is Chief Strategy Officer at Patientco, developing strategies and supporting plans for Patientco to deliver unique value to its clients. Prior to Patientco, Alan served as a Managing Director in Accenture Strategy’s Healthcare practice where he led projects addressing many of his client’s most pressing issues related to growth and innovation for leading Providers and Payers.

Patientco is a payment technology company headquartered in Atlanta, GA founded specifically to re-think the healthcare payment experience. Patientco brings world-class payment infrastructure together with intuitive consumer payment tools informed by analytics to create a superior billing experience to deliver more payments to Health Systems.

About SOAR Vision Group

About the Baldrige Foundation

LEADER DIALOGUE: Georgia Lt. Governor Geoff Duncan

August 16, 2019 by Mike

Gwinnett Studio

LEADER DIALOGUE: Georgia Lt. Governor Geoff Duncan

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Duffie Dixon, Jennifer Strahan, Lt. Gov. Geoff Duncan, Ben Sawyer, Lisa Counsell

Georgia Lt. Governor Geoff Duncan joins Ben, Jennifer, Lisa and Duffie to discuss leadership, education, healthcare, technology and more on “Leader Dialogue”.

Lt. Governor Geoff Duncan

A former professional baseball player and successful entrepreneur, Geoff Duncan was elected Georgia’s Lieutenant Governor in November of 2018. Geoff’s faith inspired him to a life of leadership and prompted his upstart run for political office. He was elected to the Georgia House of Representatives in 2012. During his time in office he authored several important pieces of legislation. These include HB 749 – The Cargo Theft Act, HB152 – Michael’s Law, and most recently SB258 – the Rural Hospital Tax Credit.

About SOAR Vision Group

About the Baldrige Foundation

LEADER DIALOGUE: Leveraging the Baldrige Framework to Transform a Healthsystem

August 2, 2019 by Mike

Gwinnett Studio

LEADER DIALOGUE: Leveraging the Baldrige Framework to Transform a Healthsystem

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This episode of “Leader Dialogue” discusses how to leverage the Baldrige Framework to transform a Healthsystem with special guest Dr. Rulon Stacey of Navigant Healthcare. Among the topic’s discussed are:

Evolution of the Baldrige: Which will include Rulon’s background and stewardship of this national treasure
Proven Results: As a healthcare executive, Rulon will discuss why he tapped into the Baldrige Framework to radically transform his health system and outline the documented results.
Performance excellence challenges in the Age of Consumerism: Understanding why customer loyalty is won on the battlefield of customer experience, and how to leverage the Baldrige performance excellence principles to accelerate short term gains, and hardwire a cultural transformation, creating a sustainable competitive advantage.

Dr. Rulon Stacey/Navigant

Dr. Rulon Stacey is a managing director and leader of Navigant’s Healthcare Strategy business unit. As a nationally recognized healthcare leader, Dr. Stacey brings a future-focused, leadership-driven approach to clients, as well as a unique understanding of provider issues, leadership and governance challenges, and strategy alternatives. He provides expertise in the design and development of initiatives that support cultural and organizational changes needed for ongoing success as health systems evolve from fee-for-service to a value-based environment.

A nationally recognized governance speaker and leader, Dr. Stacey helps governing boards strategize, understand board organization and performance measures, and develop leadership and board succession plans.

In June 2015, Secretary of Commerce Penny Pritzker appointed Dr. Stacey to a second three-year term as the chair of the board of overseers of the Malcolm Baldrige National Quality Award. He is a former chair of the board of directors of the American College of Healthcare Executives and was twice named by Modern Healthcare as among the 100 Most Influential People in Healthcare.

About SOAR Vision Group

About the Baldrige Foundation

Leader Dialogue: Performance Excellence Challenges in the Age of Consumerism

July 19, 2019 by Mike

Gwinnett Studio

Leader Dialogue: Performance Excellence Challenges in the Age of Consumerism

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Jennifer Strahan, Niki Buchanan, Lisa Counsell

Topics discussed on this week’s show include:

Business Acumen, including Niki’s background and use of Lean Sis Sigma Principles.
Current strategies and opportunities for improvement in running 3 ambulatory verticals of a Dutch-based parent company.
Understanding how Consumerism has changed buyers expectations and how these changes are impacting consumer loyalty.

Niki Buchanan, General Manager of Population Insights & Care at Philips

Niki Buchanan serves as Venture Leader, Population Insights & Care at Philips. A dynamic, strategic, mission-driven and compassionate healthcare executive, Niki uses her distinctive customer-focused methodology to align solutions for organizations towards strategic products, solutions, and services that meet healthcare’s business transformation needs. As the General Manager of three global businesses, she directs the strategic planning initiatives for her leadership teams and supports the global strategy for Philips Health Technology.

About SOAR Vision Group

About the Baldrige Foundation

LEADER DIALOGUE: The Power of the Baldrige Framework

June 21, 2019 by Mike

Gwinnett Studio

LEADER DIALOGUE: The Power of the Baldrige Framework

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The power of the Baldrige framework is examined with special guest and former healthcare industry CEO Lowell Kruse.

Lowell Kruse/Chair of Communities of Excellence

Lowell C. Kruse is the former CEO of Heartland Health in St. Joseph, Missouri. He retired in July 2009 after serving Heartland for 25 years as their CEO. Kruse came to St. Joseph in 1984 when the two existing community hospital boards had decided to come together and form Heartland Health to better serve the needs of the community and the broader region surrounding St. Joseph. He describes the vision of the organization as, “Heartland Health and its service area will be the best and safest place in America to receive healthcare and live a healthy and productive life.” As evidence of the organization’s progress toward that vision, they were the 2009 recipient of both the Malcolm Baldrige National Quality Award and the Foster G. McGaw Prize for Excellence in Community Service. During his 45 year career, Lowell served on numerous boards, committees, commissions and in leadership capacities in professional and civic organizations including State and National Jaycee Organizations, state hospital associations, American Hospital Association, Chamber of Commerce, United Way, State Commissions, health planning agencies, and similar organizations. He has been the recipient of a variety of personal and professional awards and recognitions during his career. Lowell currently serves as Co-Founder and Chair of Communities of Excellence 2026, the Board of Directors for the Baldrige Foundation and the Missouri Family and Community Trust.

About SOAR Vision Group

About the Baldrige Foundation

LEADER DIALOGUE: Lessons Learned from Leading Private/Public Partnerships – Deep Dive

May 24, 2019 by Mike

Gwinnett Studio

LEADER DIALOGUE: Lessons Learned from Leading Private/Public Partnerships - Deep Dive

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This week’s episode is a “deep dive” conversation featuring Sherry Farrugia, who manages the multi-million dollar pediatric research portfolio and the public-private partnership between Georgia Tech and Children’s Healthcare of Atlanta.

Sherry Farrugia/Childrens’s Healthcare of Atlanta Pediatric Technology Center at GT

Sherry Farrugia is the COO and CSO for the Children’s Healthcare of Atlanta Pediatric Technology Center at GT and the Director for the Children’s Healthcare of Atlanta. In this dual role she works to build and sustain public-private partnerships in pediatrics and health IT, and manages the partnership’s multi-million dollar research portfolio. She provides executive level leadership for business and operational functions and works to improve the overall execution of key business initiatives to improve efficiency, effectiveness and reduce administrative costs.

This includes providing insight into the innovations, new technologies, and start ups developed as a result of the partnership. Prior to this position Ms. Farrugia was the Managing Director of Health IT at Georgia Tech.

Sherry has over 25 years’ experience in the health information technology (IT) field, consulting with numerous industry partners, and many state agencies including the State of Georgia in the areas of care management systems, health information exchange, and enterprise data governance. She is very active in the Atlanta community serving on multiple health and pediatric related boards.

About SOAR Vision Group

About the Baldrige Foundation

LEADER DIALOGUE: Lessons Learned from Leading Private/Public Partnerships

May 18, 2019 by Mike

Gwinnett Studio

LEADER DIALOGUE: Lessons Learned from Leading Private/Public Partnerships

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Ben Sawyer, Lisa Counsell, Sherry Farrugia, Jennifer Strahan, Duffie Dixon

Sherry Farrugia manages the multi-million dollar pediatric research portfolio and the public-private partnership between Georgia Tech and Children’s Healthcare of Atlanta. This episode will provide:

An overview of her current role at Georgia Tech while supporting the Pediatric community, specifically Children’s Healthcare of Atlanta.
Her goals, objectives and burning platforms for her organization for the coming years.
Her challenges in balancing an academic university and a world-renowned healthcare organization dedicated to children in the Age of Consumerism.
An insight into working with non-profit organizations as both Children’s Healthcare of Atlanta and Georgia Tech are non-profit organizations that pose unique challenges to manage as a leader.

Sherry Farrugia/Childrens’s Healthcare of Atlanta Pediatric Technology Center at GT

About SOAR Vision Group

About the Baldrige Foundation

LEADER DIALOGUE: Performance Excellence in the Age of Consumerism

April 19, 2019 by Mike

Gwinnett Studio

LEADER DIALOGUE: Performance Excellence in the Age of Consumerism

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Hospital Governance Board Coaching

Pamela R. Knecht is the guest on this epsiode of Leader Dialogue Radio. Pam is an accomplished governance coach assisting not-for-profit Health Systems with strategic planning, governance, education, and organizational diagnosis and change management. Tune in to learn how to develop ideal board and management alignment, and how to enhance performance efficiency and effectiveness.

Pam Knecht/Accord Limited

Pam Knecht is President and CEO of ACCORD LIMITED, a national consulting firm based in Chicago and is an expert in not-for-profit healthcare governance. For over 22 years she has worked with hospitals, health systems, clinics, and health plans of all types and sizes.

Pam has long been recognized as a thought-leader in the field of governance. In 2007, she was named a Governance Advisor by The Governance Institute. She served as faculty for the former Center for Healthcare Governance of the American Hospital Association. Currently, she is a faculty member for The Governance Institute, iProtean, and multiple state hospital associations.

Pam regularly assists boards and CEOs with strategic planning; corporate and governance restructuring; system affiliation and integration; change management facilitation; and governance assessment, development and coaching. She also shares her extensive experience in governance frequently as a speaker and author.

About SOAR Vision Group

About the Baldrige Foundation