Organizational Hierarchy of Needs Archives - Page 2 of 2

LEADER DIALOGUE: Humanity at the Forefront with Millinocket Regional Hospital

March 17, 2019 by Mike

Gwinnett Studio

LEADER DIALOGUE: Humanity at the Forefront with Millinocket Regional Hospital

00:00 /

Bob Peterson/Millinocket Regional Hospital

Bob Peterson is the CEO of Millinocket Regional Hospital (MRH), a 25 bed critical access hospital that provides vital healthcare services to those who live, work and play in the Katahdin Region of Maine. The hospital is located at Mt. Katahdin which is the endpoint of the Appalachian Trail which starts in Georgia. Before his arrival at MRH, Bob was the Administrator for Surgery and Women’s and Children’s Services at Eastern Maine Medical Center in Bangor, ME. Prior to that, Bob was the Vice President of Operations at Windham Hospital in Willimantic, CT.

Beyond the friendly staff and award-winning patient care, MRH provides an impressive range of specialty and general services, with a recent expansion resulting in the addition of eight new specialties and a Walk-In Care facility. In 2018, MRH was awarded the Press Ganey “Guardian of Excellence Award” for exceptional patient experience, a nationally-recognized symbol of achievement for hospitals who consistently perform within the top 5%. Providing jobs to approximately 250 people, MRH is the largest employer in the Katahdin Region and a crucial economic driver within its community.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

LEADER DIALOGUE: Thriving in the Age of Consumerism Deep Dive – Lee Health System’s Accelerated Performance Excellence Journey

March 8, 2019 by Mike

Gwinnett Studio

LEADER DIALOGUE: Thriving in the Age of Consumerism Deep Dive – Lee Health System’s Accelerated Performance Excellence Journey

00:00 /

Lee Health System has embarked upon an accelerated Baldrige Performance Excellence journey to drive exceptional results, further expanding their position as the preferred healthcare system of choice in Southwest Florida.

Performance excellence in the Age of Consumerism requires an integrated approach to organizational performance management to ensure:

Delivery of increasing value to customers and stakeholders contributing to organizational sustainability;
Improvement of overall organizational effectiveness and capabilities;
Organizational and personal learning.

Monica Ray and Pat Lapekas of Danu Performance Solutions are alumni National Baldrige Examiners and consulting architects on the Lee Health Performance Excellence Journey, collaborating with SOAR Vision Group to provide Lee Health System the Strategy Execution System infrastructure to accelerate results.

The visual Baldrige organizational hierarchy of needs model at www.leaderdialogue.com clarifies the critical aspects of this accelerated organizational performance, specifying where innovation is necessary to achieve sustainable success in the Age of Consumerism.

Monica Ray/Danu Performance Solutions

Monica Ray, RN, MS, MBA is CEO and President of Danu Performance Solutions, LLC (DPS). DPS provides consulting services focused on optimizing processes and performance outcomes, primarily in the healthcare industry. Ms. Ray has over 30 years’ experience in the healthcare industry in various domains at the staff and leadership level including critical care nursing, quality, patient safety, performance and process improvement, regulatory readiness, risk management, and performance excellence (Baldrige). In addition, she is a Fellow of the Advisory Board Company. Ms. Ray is committed to assisting organizations in optimizing performance and accelerating the journey towards performance excellence through incorporation of evidenced based approaches, high reliability principles and the Baldrige Framework into business practices. She brings real-world experience and expertise to assist each client in understanding their current state and enhance their ability to reach their organizational goals. Ms. Ray has served multiple years on the Board of Examiners for the Baldrige National Quality Award and is an alumni examiner. She has also coordinated the Performance Excellence journey from 2007-2011 at Heartland Health, a 2009 Baldrige National Quality Award (BNQA) recipient healthcare organization. Her 12 years working with the Baldrige Excellence Framework includes experience as a BNQA examiner team member, team leader, site visit team member and co-lead, tech editor, applicant, recipient and coach / consultant affording her an in-depth, 360 degree understanding.

About SOAR Vision Group

About the Baldrige Foundation

LEADER DIALOGUE: The Baldrige Journey – Pursuing Performance Excellence with the Baldrige Foundation – Deep Dive

October 19, 2018 by Mike

Gwinnett Studio

LEADER DIALOGUE: The Baldrige Journey – Pursuing Performance Excellence with the Baldrige Foundation - Deep Dive

00:00 /

In this follow-up deep dive Leader Dialogue episode, hosts Ben Sawyer and Duffie Dixon continue the “Baldrige Journey – Pursuing Performance Excellence” discussion with Al Faber, the President & CEO of the Baldrige Foundation, clarifying what it takes for organizations and people to succeed.

Listen in to learn…

1. What effective leaders do to succeed
2. How to overcome the organizational gaps in knowledge, performance, and visibility
3. How to identify the “metrics that matter” to improve organizational performance
4. How to overcome employee behaviors expressed as “it’s not my job” and “we’ve always done it that way”
5. How to tie these key performance excellence principles back to the visual Baldrige organizational hierarchy of needs, clarifying the critical aspects of performance, and specifying where innovation is necessary to achieve sustainable organizational and personal success

Al Faber/Baldrige Foundation

Al Faber was named President and CEO of the Baldrige Foundation in July 2014. The Mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. Prior to joining the Foundation, Al served as President & CEO of The Partnership for Excellence (TPE).
Prior to that, Al served in federal and state government culminating in executive positions and leading more than 11,500 employees, with 65 major facilities, a 250 million dollar operating budget and real property exceeding $2.1 billion dollars. He has provided executive leadership, establishing policies, priorities and oversight of federal budgets, operations and training, personnel, logistical operations and infrastructure management to include numerous construction programs. He is driven to create winning organizational results with a deep sense of commitment to public service.

LEADER DIALOGUE: The Baldrige Journey – Pursuing Performance Excellence with Al Faber of the Baldrige Foundation

October 15, 2018 by Mike

Gwinnett Studio

LEADER DIALOGUE: The Baldrige Journey – Pursuing Performance Excellence with Al Faber of the Baldrige Foundation

00:00 /

Performance excellence refers to an integrated approach to organizational performance management approach resulting in:

• Delivery of increasing value to customers and stakeholders contributing to organizational sustainability
• Improvement of overall organizational effectiveness and capabilities
• Organizational and personal learning

The Baldrige Performance Excellence Framework consists of seven (7) categories which integrate leadership, strategy, and customers with workforce and operations to drive results. The Baldrige system foundation of measurement, analysis, and knowledge management is critical to effective management and to a fact-based, knowledge-driven, agile system for improving performance and competitiveness.

Listen in to learn…

• How Baldrige provides a disciplined, fully integrated approach to innovation in all key areas of your business model.
• How Baldrige is visually represented through a cascading organizational hierarchy of needs, clarifying the critical aspects of performance, and specifying where innovation is necessary to achieve sustainable success.
• How the best performing organizations innovate, clarify what matters (strategize), then execute seamlessly.
• About the three key steps of strategy execution:
Organize: To differentiate your organization in the marketplace
Activate: To engage employees to execute seamlessly
Recalibrate: To consistently measure performance to expectations and adjust course as necessary

Al Faber/Baldrige Foundation

Prior to that, Al served in federal and state government culminating in executive positions and leading more than 11,500 employees, with 65 major facilities, a 250 million dollar operating budget and real property exceeding $2.1 billion dollars. He has provided executive leadership, establishing policies, priorities and oversight of federal budgets, operations and training, personnel, logistical operations and infrastructure management to include numerous construction programs. He is driven to create winning organizational results with a deep sense of commitment to public service.

LEADER DIALOGUE: The Art & Science of Medicine with Hamilton Health – Deep Dive

August 24, 2018 by Mike

Gwinnett Studio

LEADER DIALOGUE: The Art & Science of Medicine with Hamilton Health – Deep Dive

00:00 /

In follow-up to the last “Leader Dialogue” episode with Sandy McKenzie, Chief Operating Officer at Hamilton Health, Duffie and Jennifer dive into the content of leadership and culture while Ben is vacationing in Hawaii.

This episode explores some of the crucial mistakes made by leaders and teams that inhibit performance, such as fear and lack of focus. Join the live broadcast to hear how leaders can prevent some of these pitfalls to not only maximize personal confidence and growth, but also team performance and engagement.

About SOAR Vision Group

About the Baldrige Foundation

LEADER DIALOGUE: The Art & Science of Medicine with Hamilton Health

August 21, 2018 by Mike

Gwinnett Studio

LEADER DIALOGUE: The Art & Science of Medicine with Hamilton Health

00:00 /

Sandy McKenzie, Jennifer Strahan and Duffie Dixon

Hamilton Health’s Chief Operating Officer Sandy McKenzie joins Duffie Dixon and Jennifer Strahan to discuss the vital blending of art and science in the delivery of medicine. Sandy shares her team’s journey towards a compassionate, servant-minded culture.

Listen in to hear how leadership, culture, and curiosity underpin the Organizational Hierarchy of Needs, operating either as a core strength or weakness for an organization. Duffie, Jennifer, and Sandy explore essential components leading towards cultural success, such as organizational values, formal and informal behaviors, and embedded acts of accountability.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

LEADER DIALOGUE: Verge Health, Safety First – Deep Dive

August 10, 2018 by Mike

Gwinnett Studio

LEADER DIALOGUE: Verge Health, Safety First - Deep Dive

00:00 /

On this follow-up deep dive episode of Leader Dialogue, Verge Health VP Lisa Counsell again joins host Ben Sawyer and Duffie Dixon to unpack the related Baldrige principles. (See the Visual Baldrige, Organizational Hierarchy of Needs model below)

Listen in to learn…

The principles of effective leadership
The power of persistent curiosity and the art of the possible
How strategy should prioritize performance improvement initiatives
How to avoid becoming an organization that prioritizes the important over the urgent

About SOAR Vision Group

About the Baldrige Foundation