piedmont healthcare Archives - Business RadioX ®

Episode 2: Geoff Brown, VP/Chief Information Officer with Piedmont Healthcare

November 13, 2023 by Mike

Gwinnett Studio

Episode 2: Geoff Brown, VP/Chief Information Officer with Piedmont Healthcare

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Last month, Comcast Business announced the launch of its new podcast, Unscripted Leadership, in partnership with Business RadioX. In the second episode, Comcast Business VP Heather Orrico hosted Piedmont Healthcare’s Chief Information Officer Geoffrey Brown. The two discuss Geoffrey’s 40-year journey as a healthcare technology leader and how Piedmont Healthcare is bringing future-forward technology to drive growth and innovation in the healthcare industry.

Geoff Brown/Piedmont Healthcare

Geoff Brown is VP & Chief Information Officer at Piedmont Healthcare. He has over 35 consecutive years of progressive experience in Information Technology (IT), management, consulting and strategic planning. Geoff is in the unique position of having work experience as CIO in public, for profit and not-for-profit healthcare organizations, and is known for delivering real results through improved utilization of technology and people.

Prior to Piedmont, Brown served 10 years in Northern Virginia as SVP & CIO at Inova Health System (IHS). IHS, is the largest not-for-profit healthcare delivery system in the Washington DC metropolitan area. In 2020, Brown received the Georgia CIO of The Year ORBIE Award. In 2013, Brown earned the State Public Policy Award for CIO Leadership by the College of Healthcare Information Management Executives (CHIME). In 2011 he was appointed by Governor, Robert McDonnell as technology chair, for the Virginia Health Reform Initiative. In 2009 Brown was appointed by Governor, Timothy Kaine to serve on the Virginia, Health Information Technology Standards Advisory Committee.

Other positions held by Brown include VP & CIO with Grady Health System, and Associate Hospital Administrator & CIO at Tenet Health System’s Atlanta Medical Center (formerly known as Georgia Baptist) and South Fulton Medical Center.

About Comcast Business

Comcast Business offers Ethernet, Internet, Wi-Fi, Voice, TV and Managed Enterprise Solutions to help organizations of all sizes transform their business. Powered by an advanced network, and backed by 24/7 customer support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. Comcast Business is the nation’s largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, and has been recognized over the last two years by leading industry associations as one of the fastest growing providers of Ethernet services. For more information, call 866-429-3085. Follow on Twitter @ComcastBusiness and on other social media networks at http://business.comcast.com/social.

Unscripted Leadership is presented by

LEADER DIALOGUE: Dr. Leigh Hamby of Piedmont Healthcare – Deep Dive

October 25, 2019 by Mike

Gwinnett Studio

LEADER DIALOGUE: Dr. Leigh Hamby of Piedmont Healthcare - Deep Dive

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Lisa Counsell, Dr. Leigh Hamby, Ben Sawyer

Hosts Ben Sawyer, Lisa Counsell and Duffie Dixon continue their conversation with special guest Dr. Leigh Hamby, the Chief Medical Officer of Piedmont Healthcare, with a “deep dive” discussion on how businesses can leverage the Baldrige framework in today’s competitive marketplace. Topics discussed include the challenging environment that a corporate leader of Piedmont Healthcare faces, performance excellence challenges in the Age of Consumerism, and how organizations can best leverage the Baldrige PE framework to accelerate short-term gains and create a sustainable competitive advantage.

Dr. Leigh Hamby/Piedmont Healthcare

Leigh S. Hamby, M.D., MHA, is the chief medical officer at Piedmont Healthcare, the largest healthcare provider in Georgia. His responsibilities include oversight and coordination of medical staff issues at and between Piedmont hospitals. He is responsible for clinical quality initiatives, with a focus on key clinical drivers to improve patient safety.

Dr. Hamby joined Piedmont Atlanta in 2001. He served as a physician advisor and was later named the hospital’s first chief quality officer. Prior to joining Piedmont, Dr. Hamby was the director of healthcare quality and evaluation for VA Atlanta Network.

One of Dr. Hamby’s key accomplishments at Piedmont has been the implementation of Always Safe 2.0, the system’s comprehensive patient safety program. The program is part of Piedmont’s strategic goal of zero harm by 2026.

Always Safe incorporates evidence-based strategies and principles for improving quality and safety. The concept is that safety is every employee’s responsibility, and the principles in the program are applicable for every provider (physicians, physician assistants and nurse practitioners), nurse, clinician and non-clinical employee of Piedmont Healthcare. The program focuses on specific behaviors every individual can do, every day, to reduce harm. Examples include asking clarifying questions, read back and acknowledge, and nine other error-prevention tools.

After first implementing this program at Piedmont Henry, the hospital was named a 2018 Success Story Award winner from Press Ganey, one of only 16 organizations in the country to receive that award for its innovation and leadership in transforming patient care.

The results have turned Piedmont into one of the safest systems in the country. In the Leapfrog Fall 2018 Hospital Safety Grade, six Piedmont hospitals earned A grades, double that of any system in Georgia, and two others earned B grades. Among those hospitals that did not earn A’s were three that had recently joined the Piedmont system and were not yet on Piedmont’s electronic medical record software, Epic.

Under Dr. Hamby’s leadership, Piedmont has renewed its focus on preventing the occurrence of hospital-acquired infections (HAIs). In Fiscal Year 2017 and Fiscal Year 2018 (the period from July 1, 2016, through June 30, 2018), Piedmont achieved a 40 percent reduction in HAIs. Since Fiscal Year 2016 (ending June 30, 2016), Piedmont has seen a 68 percent reduction in HAIs to the present (352 to 112).

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

LEADER DIALOGUE: Dr. Leigh Hamby of Piedmont Healthcare

October 18, 2019 by Mike

Gwinnett Studio

LEADER DIALOGUE: Dr. Leigh Hamby of Piedmont Healthcare

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Lisa Counsell, Dr. Leigh Hamby, Ben Sawyer, Duffie Dixon

Hosts Ben Sawyer, Lisa Counsell and Duffie Dixon discuss how businesses can leverage the Baldrige framework in today’s competitive marketplace with special guest Dr. Leigh Hamby, the Chief Medical Officer of Piedmont Healthcare. Topics discussed will include:

Business Acumen: A review of Leigh’s background and his experience with the Baldrige Performance Excellence framework.
Current state: The challenging environment that a corporate leader of Piedmont Healthcare faces, and review the use of performance improvement and innovation to overcome challenges.
Performance excellence challenges in the Age of Consumerism: How organizations can best leverage the Baldrige PE framework to accelerate short-term gains and create a sustainable competitive advantage.

Dr. Leigh Hamby/Piedmont Healthcare

About SOAR Vision Group

About the Baldrige Foundation

Customer Experience Radio Welcomes: Katie Logan, VP of Patient Experience and Jennifer Melby, Director of Experience, Piedmont Healthcare

May 16, 2019 by angishields

Atlanta Business Radio

Customer Experience Radio Welcomes: Katie Logan, VP of Patient Experience and Jennifer Melby, Director of Experience, Piedmont Healthcare

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Aren’t we all really in the customer experience business? During the 20+ years in residential real estate and corporate relocation, the #1 cornerstone of Jill’s business has always been the experience she and her team delivers. Little did she know that this strategy that would become a leading best practice for the world’s greatest businesses to survive in the future. This inspired Jill to interview big business as well as top CX professionals who are leveraging strategies to deliver a superior customer experience, and to share their stories with the business community at large. Join Jill every third Wednesday at 10AM at CXRadio.online.

Katie Logan serves as VP of Patient Experience for Piedmont Healthcare, an 11 hospital not-for-profit health system serving nearly two million patients in Georgia, where she is responsible for developing and executing Piedmont’s experience strategy. She leads the practices and innovations that emphasize the consistent delivery of patient-centered care, while transforming access, choice, and overall experience.

Joining Piedmont in 2009, Katie supported the cardiovascular service line and physician enterprise as VP of Strategy & Professional Services leading business development and strategic planning. She then served as Piedmont’s VP for Marketing and Physician Outreach.

Prior to Piedmont Katie was a management consultant with KPMG.

Jen Melby serves as Director of Experience for Piedmont Healthcare, an 11 hospital not-for-profit health system serving nearly two million patients in Georgia, where she is responsible for developing and executing Piedmont’s experience strategy.

She leads the delivery and operationalization of innovations and programs focused on transforming access and overall experience for patients. Joining Piedmont in 2012, Jen supported the service lines and physician enterprise as Director of Strategic Development and Performance Improvement, leading business development, strategic planning, process improvement and business intelligence.

Prior to Piedmont, Jen was a management consultant with FTI Consulting.

Follow Piedmont Healthcare on Facebook, Twitter and Instagram.

About Your Host

Jill Heineck is a leading authority on corporate relocations, and is highly sought after for her real estate industry acumen and business insights. As a published author, frequent panelist and keynote speaker, Jill shares her experience and perceptions with people from around the globe.

Jill is a founding partner of Keller Williams Southeast, established in 1999, and the founder and managing partner of Heineck & Co. Her real estate practice specializes in corporate relocations, individual relocations, luxury residential, and commercial properties. Jill’s analytical approach to problem-solving, along with her expert negotiation skills and sophisticated marketing, deliver superior results to her clients. Her winning strategies and tenacious client advocacy have earned her a reputation for excellence among Atlanta’s top producers.

While Jill has received many accolades throughout her career, she is most gratified by the personal testimonials and referrals she receives from her clients. Jill’s unwavering commitment to the customer experience, and her focus on the unique needs of each client, serve as the foundation of her success.

Follow Jill Heineck on LinkedIn.

Women in Technology (WIT) Special Edition

December 14, 2018 by angishields

Atlanta Business Radio

Women in Technology (WIT) Special Edition

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The work of Women in Technology has an incredible impact.

Since 1992, Women in Technology has had a mission dedicated to promoting the advancement of women in Georgia’s technology community. Through the WIT COMMUNITY, WIT also educates and encourages girls and young women to pursue careers in STEAM.

Annie Eaton is the CEO of Atlanta-based future technologies company Futurus, where she creates immersive, engaging and interactive experiences in virtual reality, augmented reality and 360 capture. Before she founded Futurus in 2014, Annie worked in the power and financial technology fields where she developed marketing and communications strategy. Annie earned her degree from The Georgia Institute of Technology in 2010. In 2014, she created XR Atlanta, which now boasts more than 1000 active members. She is an involved with GeorgiaVR and previously served on the board of the Technology Association of Georgia’s Digital Media and Entertainment society. Follow Annie Eaton on LinkedIn.

Diana Lee Caplinger is the Chief Administrative Officer of Consumer Technology at SunTrust Bank. She has been an IT and business executive for over sixteen years of success delivering digital services, financial, marketing, HR and application development programs and strategies. An accomplished leader dedicated to excellence with an exceptional track record for solving complex, enterprise-wide business inhibitors. She is a driven executive known for managing large budgets and multiple resources, projecting capacity and cost, and mitigating risk. She is known for her engineering processes that drive profitability and implementing innovative solutions that align to strategic goals. Follow Diana Lee Caplinger on LinkedIn.

Michelle Coward Wells is the Lead Medical Physicist at Piedmont Healthcare. She manages clinical medical physics services for progressive clinical radiation oncology centers. Program implementation experience includes: RapidArc, IMRT, brachytherapy, Gamma Knife,extra cranial and cranial radiosurgery, 3D external beam treatments, TG-142 and RTOGresearch credentialingful. Serve as therapeutic radiation safety officer for Piedmont Atlanta Hospital and Piedmont Fayette Hospital. Follow Michelle Coward Wells on LinkedIn.

LEADER DIALOGUE: Performance Excellence in the Age of Consumerism with Piedmont Athens Regional Medical Center

June 8, 2018 by Mike

Gwinnett Studio

LEADER DIALOGUE: Performance Excellence in the Age of Consumerism with Piedmont Athens Regional Medical Center

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Ben sawyer, Dr. Charles Peck, Jennifer Strahan

Performance Excellence in the Age of Consumerism is the topic on “Leader Dialogue” with guest Dr. Charles Peck, the President/CEO of Piedmont Athens Regional Medical Center.

Healthcare is transitioning from volume to value within the Age of Consumerism. This represents a seismic change for healthcare strategy and operations.

On this “Leader Dialogue” radio show, hosts Ben Sawyer and Jennifer Strahan discuss with Dr. Peck the history of consumerism and the evolving impact on health system performance. Listeners will enjoy a spirited exchange on the evolving healthcare value equation, the challenges faced by consumers and providers, and what will be required for health systems to remain competitive.

Dr. Peck shares practical insights on the approach Piedmont Athens Regional Medical Center has taken to effectively position their health system as a preferred provider for consumers.

Give a listen. You will not be disappointed!

About SOAR Vision Group

About the Baldrige Foundation

CLICK HERE to watch the video of this show.