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Making Connections

February 2, 2022 by John Ray

Making Connections
North Fulton Studio
Making Connections
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Making Connections

Making Connections

Providing thoughtful introductions and making connections between others in your network is a compelling and memorable way to create value for others. Here’s the way, over time, I’ve learned to do it in a way that others appreciate while strengthening your relationships as well. The Price and Value Journey is presented by John Ray and produced by the North Fulton studio of Business RadioX®.

TRANSCRIPT

John Ray: [00:00:00] And hello again, I’m John Ray on The Price and Value Journey. Once I was at an event in which I ran into two people I thought would benefit from knowing each other. Each were in complementary businesses, and so they could possibly be strategic referral partners for each other. They were both great networkers, meaning they would look to help each other as they could. That’s what being a great networker is all about. Most important, I thought they would like each other personally and get to be friends.

John Ray: [00:00:34] As I was introducing them, I suddenly went blank on one of their names. Now, that’s an awkward moment. I’ve just told this person that I want to help them by introducing them to someone they ought to know. And my brain won’t let their name fall out onto my tongue. Fortunately, I was saved by this individual’s name tag, which seemed to call out and say to me, “Look. Look at me. Here, I’m going to help you.” I recovered and the introduction went smoothly. Even so, my brain and I weren’t on speaking terms the rest of the evening.

John Ray: [00:01:13] Now, I’ve mentioned in an earlier episode of this podcast that when you don’t know what else to do in building your business, just be helpful. And one of the ways to be helpful is to make connections, and that’s one aspect of my business I particularly relish. For me, it goes beyond the enjoyment, which comes from making a good connection.

John Ray: [00:01:35] It’s something more. It’s a calling for me. I believe that we are all better, particularly in the often lonely space of entrepreneurship and in a world that’s heavily divided into tribes when we have a greater number of genuinely human and supportive connections with each other.

John Ray: [00:01:56] Connecting people the wrong way, though, is bungling in the name like I almost did. Sending a blind three way e-mail, I think, is often the worst. We’ve all received them, right? You two should know each other and enjoy drive bys, which make you feel like your pocket has been picked clean or something. While someone may have been thinking about you and the other person in the connection, the connector here seems to be doing just enough to try to score brownie points with both parties, and that’s it.

John Ray: [00:02:32] It’s not that all unexpected three way emails are bad, I’ve sent plenty of them, and most have been well received by both parties. I’ve introduced both parties to each other with several sentences of detail on why each should meet the other. In those notes, I’ve explained why I thought they would be good long term connections, and both parties often respond with appreciation for the connection.

John Ray: [00:02:58] What I’ve missed by sending such an email, though, even if both parties value the note, is the deeper personal connection, which comes from talking to both personally. And that’s why now, before I make a three way email introduction, I always call both parties and speak with them first. I tell them about the other individual, their business, and why I think the introduction would be beneficial. I ask for permission to connect them. I’ll let each know that they’ll receive a note from me only after I’ve spoken to the other individual and received permission from them as well.

John Ray: [00:03:43] By placing a call like that, several benefits naturally occur. I’ve made a much more solid introduction because both individuals know I care enough in a world dominated by texting and social media to take the time to make a personal phone call. It gives me the chance to catch up with both individuals myself. I avoid the embarrassment of someone’s business or circumstances having changed such that this connection, which might previously have been a good one, really isn’t anymore.

John Ray: [00:04:20] Finally, I also get the chance to deepen my connection with both parties by hearing about what’s going on in their lives. And I’m able to ask what they need, and understand what I can do to be helpful to them. By making those calls, I’ve not only made a great three way introduction, but I’ve deepened my relationship with each of those individuals. And all three of us are the better.

John Ray: [00:04:53] I’m John Ray on The Price and Value Journey. If you’d like to connect with me directly, you can go to my website, johnray.co, you can email me at john@johnray.co. Thank you for joining me.

 

About The Price and Value Journey

The title of this show describes the journey all professional services providers are on:  building a services practice by seeking to convince the world of the value we offer, helping clients achieve the outcomes they desire, and trying to do all that at pricing which reflects the value we deliver.

If you feel like you’re working too hard for too little money in your solo or small firm practice, this show is for you. Even if you’re reasonably happy with your practice, you’ll hear ways to improve both your bottom line as well as the mindset you bring to your business.

The show is produced by the North Fulton studio of Business RadioX® and can be found on all the major podcast apps. The complete show archive is here.

John Ray, Host of The Price and Value Journey

John Ray The Price and Value Journey
John Ray, Host of “The Price and Value Journey”

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include advising solopreneur and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their “grey matter,” such as attorneys, CPAs, accountants and bookkeepers, consultants, marketing professionals, and other professional services practitioners.

In his other business, John is a Studio Owner, Producer, and Show Host with Business RadioX®, and works with business owners who want to do their own podcast. As a veteran B2B services provider, John’s special sauce is coaching B2B professionals to use a podcast to build relationships in a non-salesy way which translate into revenue.

John is the host of North Fulton Business Radio, Minneapolis-St. Paul Business Radio, Nashville Business Radio, Alpharetta Tech Talk, and Business Leaders Radio. house shows which feature a wide range of business leaders and companies. John has hosted and/or produced over 1,100 podcast episodes.

Connect with John Ray:

Website | LinkedIn | Twitter

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

Tagged With: introductions, John Ray, making connections, Price and Value Journey, pricing, professional services, professional services providers, value

“What I’m Worth”

January 25, 2022 by John Ray

What I'm Worth
North Fulton Studio
"What I'm Worth"
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What I'm Worth“What I’m Worth”

“I should get paid what I’m worth.” For professional services providers, what we need or think we deserve is irrelevant. Here’s a story that illustrates the way we achieve better pricing, and it involves a value conversation. The Price and Value Journey is presented by John Ray and produced by the North Fulton studio of Business RadioX®.

TRANSCRIPT

John Ray: [00:00:00] And hello again. I’m John Ray on the Price and Value Journey. “What I’m worth. I should get paid what I’m worth.” I hear this sentiment and variations on it from professional services providers whom I speak to about their pricing. What I’m worth is dangerous language for a B2B services provider. You see, what I’m worth in isolation can easily get turned into what I need or what I deserve. At an extreme, what I’m worth can justify taking advantage of people.

John Ray: [00:00:40] What you need or think you deserve is irrelevant, certainly to the client, and that’s who pays your fee. What’s relevant is how clients valued the solutions you provide to their problems, their perception of that value. Better pricing for your services starts with solutions, solutions rooted in the value clients derive from the work you do. And that value, by the way, is not just rational. The value customers perceive always involves emotions.

John Ray: [00:01:17] Recently, I had a conversation with an entrepreneur whose business, while growing, has gnawing problems under the surface. Her problems have been causing her to lose focus and sleep. “What would it mean,” I ask her, “to have these problems resolved? All this is obviously weighing on you.” She looked up in a way into someplace where she could see what her business and her life might look like with solutions to the problems that she had outlined. A wave of relief swept across her face. “Wow. I’d be a lot less stressed. I wouldn’t feel bogged down anymore. I’d have the freedom to make this business a lot larger.” I’ll let that vision linger for a moment, and then I asked, “What’s that worth to you?” “Wow,” she said, “I can’t even imagine.” “Well, that wasn’t quite true.”

John Ray: [00:02:21] As our conversation continued, she started formulating tangible answers to that question. And that’s where my value is rooted, not in what I need or what I think I’m worth. What I’m worth has nothing to do with it.

John Ray: [00:02:39] I’m John Ray on the Price and Value Journey. If you’d like to know more, go to JohnRay.co, or if you’d like to send me a note, connect with me directly, email me John@JohnRay.co.

  

About The Price and Value Journey

The title of this show describes the journey all professional services providers are on:  building a services practice by seeking to convince the world of the value we offer, helping clients achieve the outcomes they desire, and trying to do all that at pricing which reflects the value we deliver.

If you feel like you’re working too hard for too little money in your solo or small firm practice, this show is for you. Even if you’re reasonably happy with your practice, you’ll hear ways to improve both your bottom line as well as the mindset you bring to your business.

The show is produced by the North Fulton studio of Business RadioX® and can be found on all the major podcast apps. The complete show archive is here.

John Ray, Host of The Price and Value Journey

John Ray The Price and Value Journey
John Ray, Host of “The Price and Value Journey”

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include advising solopreneur and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their “grey matter,” such as attorneys, CPAs, accountants and bookkeepers, consultants, marketing professionals, and other professional services practitioners.

In his other business, John a Studio Owner, Producer, and Show Host with Business RadioX®, and works with business owners who want to do their own podcast. As a veteran B2B services provider, John’s special sauce is coaching B2B professionals to use a podcast to build relationships in a non-salesy way which translate into revenue.

John is the host of North Fulton Business Radio, Minneapolis-St. Paul Business Radio, Nashville Business Radio, Alpharetta Tech Talk, and Business Leaders Radio. house shows which feature a wide range of business leaders and companies. John has hosted and/or produced over 1,100 podcast episodes.

Connect with John Ray:

Website | LinkedIn | Twitter

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

Tagged With: John Ray, Price and Value Journey, pricing, professional services, professional services providers, ray business advisors, solopreneurs, value conversation, value pricing, worth

Hourly Billing Gone Wrong

January 24, 2022 by John Ray

Hourly Billing Gone Wrong
North Fulton Studio
Hourly Billing Gone Wrong
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Hourly Billing Gone WrongHourly Billing Gone Wrong

Flaws in hourly billing don’t always cheat the client; they often cheat the professional sending out the bill. A story on hourly billing gone wrong from Simon Sinek’s book, The Infinite Game. The Price and Value Journey is presented by John Ray and produced by the North Fulton studio of Business RadioX®.

TRANSCRIPT

John Ray: [00:00:00] I’m John Ray on The Price and Value Journey. Here’s a story of hourly billing gone wrong from a book I strongly recommend, The Infinite Game by Simon Sinek.

John Ray: [00:00:12] Sinek writes, “I used to work for a large advertising agency. After my first year at the company, leadership decided to implement time sheets. Unlike a law firm where a lawyer may be billing their clients for the actual number of hours of work, this was a way for the company to keep track of – well, actually, no one really had any idea of the utility of the timesheets. It was just something we were told to do. I managed to get away with not filling out mine for months. If they were tracking how I spent my time, I saw no point in telling the company I worked 100 percent on the one client to which I was assigned.”

John Ray: [00:00:53] “Of course, I got into trouble for not turning in my timesheets. And so, from then on, at the end of every month, I sat down with all my timesheets and filled them out in one go, in at 9:30 a.m., out at 5:30 p.m. In reality, I often came in earlier and left later. But who cares? I recall taking my timesheets to my boss for his signature. He looked them over and commented sarcastically, ‘You’re certainly a very consistent worker, aren’t you?’ And then, he signed them.”

John Ray: [00:01:25] “I have to believe that the timesheets were implemented because something went wrong in accounting. Perhaps a client was over billed for work done and demanded that the agency prove that the senior people who were promised to spend time on their account actually were the ones who spent time on the account or something like that.”

John Ray: [00:01:48] Interesting story from Simon Sinek. The question is, was the problem really in the accounting department? No. Because the problem arose because of a billing method which invites inaccuracies, abuse, and worse. Note that Sinek says his timesheets were fiction because he under billed, not over billed. The flaws in hourly billing don’t always cheat the client. They often cheat the professional sending out the bill.

John Ray: [00:02:21] This is one reason I tell professional services providers that if they are billing by the hour, by definition, they are underpricing their services. You might ask, though, how does under billing with a time based billing method shortchange the client? The problem is simple. When the client gets that bill, they don’t necessarily know that all the hours aren’t billed. An invoice based on time invites questions like, Did this work really take that much time? Why does this person think they’re so special they get to charge this much per hour?

John Ray: [00:02:56] And then, even after being told hours have been shaved off the bill, the client says, “Hmm. Can I trust that the previous bills I paid were right? What about the future ones? Will they try to make it back on me?” All these questions are misdirected. None of them address the most central point, “Did I, as the client, receive more value than what I paid in fees?”

John Ray: [00:03:24] Sometimes clients may start questioning a services provider who’s actually providing great value because the bill focuses attention on inputs which have nothing to do with value received. Hourly billing is nuts because it cheats both the client and the service provider, often, simultaneously.

John Ray: [00:03:48] I’m John Ray on The Price and Value Journey. If you’d like to know more, go to johnray.co or send me an email, john@johnray.co.

 

About The Price and Value Journey

The title of this show describes the journey all professional services providers are on:  building a services practice by seeking to convince the world of the value we offer, helping clients achieve the outcomes they desire, and trying to do all that at pricing which reflects the value we deliver.

If you feel like you’re working too hard for too little money in your solo or small firm practice, this show is for you. Even if you’re reasonably happy with your practice, you’ll hear ways to improve both your bottom line as well as the mindset you bring to your business.

The show is produced by the North Fulton studio of Business RadioX® and can be found on all the major podcast apps. The complete show archive is here.

John Ray, Host of The Price and Value Journey

John Ray The Price and Value Journey
John Ray, Host of “The Price and Value Journey”

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include advising solopreneur and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their “grey matter,” such as attorneys, CPAs, accountants and bookkeepers, consultants, marketing professionals, and other professional services practitioners.

In his other business, John a Studio Owner, Producer, and Show Host with Business RadioX®, and works with business owners who want to do their own podcast. As a veteran B2B services provider, John’s special sauce is coaching B2B professionals to use a podcast to build relationships in a non-salesy way which translate into revenue.

John is the host of North Fulton Business Radio, Minneapolis-St. Paul Business Radio, Nashville Business Radio, Alpharetta Tech Talk, and Business Leaders Radio. house shows which feature a wide range of business leaders and companies. John has hosted and/or produced over 1,100 podcast episodes.

Connect with John Ray:

Website | LinkedIn | Twitter

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

Tagged With: B2B pricing, hourly billing, hourly pricing, John Ray, Price and Value Journey, pricing, pricing by time, professional services, professional services providers, ray business advisors

Scott Cantrell, Smart Solutions Media

August 27, 2021 by John Ray

Smart Solutions Media
Nashville Business Radio
Scott Cantrell, Smart Solutions Media
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Smart Solutions Media

Scott Cantrell, Smart Solutions Media (Nashville Business Radio, Episode 29)

Scott Cantrell founded Smart Solutions Media in late 2019 to help consultants and other B2B services providers enhance their visibility, confidence, and authority in the marketplace. Scott joined host John Ray to discuss the biggest marketing challenges professional services providers face, why “authority marketing” is crucial, what it means to establish and enhance authority, specific authority-building strategies he recommends, and much more. Nashville Business Radio is produced virtually from the Nashville studio of Business RadioX®.

Smart Solutions Media

Founded by leading business growth strategist, Scott Cantrell, Smart Solutions Media develops custom client attraction strategies and “done-for-you” programs business leaders and professionals leverage to more easily and quickly attract quality prospects and transform them into lifelong clients.Smart Solutions Media

These methods are responsible for helping clients generate more than $100 million of additional revenues.

Company website | LinkedIn

Scott Cantrell, Founder, Smart Solutions Media

Scott Cantrell, Founder, Smart Solutions Media

Scott Cantrell founded his business to help coaches, consultants, and other business experts bring clarity, confidence, and control to their marketing efforts. Using proven strategies, they help their clients to establish authority in their marketplaces so they can fill their pipelines with quality leads.

With Scott’s help, you will consistently attract new prospects and learn how to turn them into lifelong clients.

LinkedIn

Questions and Topics in This Interview

  • Having worked with B2B service providers, advisors, consultants, and business coaches, what’s the primary challenge they face?
  • What is “Authority Marketing”?
  • How can someone begin attracting their preferred prospects?
  • What’s your approach or process for helping an individual or organization enhance their authority and attractiveness in a market?
  • What specific tools or strategies would you recommend someone use?
  • How can someone connect and engage with you?

Nashville Business Radio is hosted by John Ray and produced virtually from the Nashville studio of Business RadioX®.  You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, Stitcher, TuneIn, and others.

Tagged With: authority marketing, professional services marketing, professional services providers, Scott Cantrell, Smart Solutions Media

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