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LIVE from RISKWORLD 2022: Camille Graham, Floodproofing.com

June 7, 2022 by John Ray

Floodproofing.com
Minneapolis St. Paul Studio
LIVE from RISKWORLD 2022: Camille Graham, Floodproofing.com
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Floodproofing.com

LIVE from RISKWORLD 2022: Camille Graham, Floodproofing.com

Attending the first RISKWORLD for herself and her company, Camille Graham, National Project Manager for Floodproofing.com shared with host Jamie Gassmann how rewarding the conference was for building new relationships. She talked about the comprehensive services provided by Floodproofing.com, the increase in flooding across the country, the need to consider flood mitigation services regardless of one’s location, and much more.

Workplace MVP is underwritten and presented by R3 Continuum and produced by the Minneapolis-St.Paul Studio of Business RadioX®.

This show was originally broadcast from the RIMS 2022 RISKWORLD Conference held at the Moscone Center in San Francisco, California.

Camille Graham, National Project Manager, Floodproofing.com

Camille Graham, National Project Manager, Floodproofing.com

Since 2001, Floodproofing.com has been providing global floodproofing product options and education to design professionals, municipalities, and property owners. Their goal is to provide the best mitigation solutions through complementary project design analysis.

Floodproofing.com is built upon the legacy and expertise gained from the development of Smart Vent Products Inc., which has propelled the company into an industry leader. A team of Certified Floodplain Managers and Flood Mitigation Specialists provides the industry with a portfolio of innovative dry and wet floodproofing systems.

Camille Graham joined Floodproofing.com in 2019.

Company website | Camille Graham LinkedIn

About Workplace MVP

Every day, around the world, organizations of all sizes face disruptive events and situations. Within those workplaces are everyday heroes in human resources, risk management, security, business continuity, and the C-suite. They don’t call themselves heroes though. On the contrary, they simply show up every day, laboring for the well-being of employees in their care, readying the workplace for and planning responses to disruption. This show, Workplace MVP, confers on these heroes the designation they deserve, Workplace MVP (Most Valuable Professionals), and gives them the forum to tell their story. As you hear their experiences, you will learn first-hand, real-life approaches to readying the workplace, responses to crisis situations, and overcoming challenges of disruption. Visit our show archive here.

Workplace MVP Host Jamie Gassmann

Jamie Gassmann, Host, “Workplace MVP”

In addition to serving as the host to the Workplace MVP podcast, Jamie Gassmann is the Director of Marketing at R3 Continuum (R3c). Collectively, she has more than fourteen years of marketing experience. Across her tenure, she has experience working in and with various industries including banking, real estate, retail, crisis management, insurance, business continuity, and more. She holds a Bachelor of Science Degree in Mass Communications with special interest in Advertising and Public Relations and a Master of Business Administration from Paseka School of Business, Minnesota State University.

R3 Continuum

R3 Continuum is a global leader in workplace behavioral health and security solutions. R3c helps ensure the psychological and physical safety of organizations and their people in today’s ever-changing and often unpredictable world. Through their continuum of tailored solutions, including evaluations, crisis response, executive optimization, protective services, and more, they help organizations maintain and cultivate a workplace of wellbeing so that their people can thrive. Learn more about R3c at www.r3c.com.

Company website | LinkedIn | Facebook | Twitter

TRANSCRIPT

Intro: [00:00:02] Broadcasting live from Riskworld 2022 at the Moscone Center in San Francisco, it’s time for Workplace MVP. Brought to you by R3 Continuum, a global leader in helping workplaces thrive during disruptive times. Now, here’s your host.

Jamie Gassmann: [00:00:22] Hi, everyone. Jamie Gassmann here with Workplace MVP and we are broadcasting from Riskworld 2022 Expo Hall in R3 Continuum’s booth. And joining me is Camille Graham.

Camille Graham: [00:00:22] Hello.

Jamie Gassmann: [00:00:37] Hello. From Floodproofing. Talk to me about your company and tell me a little bit about your background.

Camille Graham: [00:00:42] Yes. Thanks for having me, Jamie. We are Floodproofing.com. We are all the way from New Jersey. It’s our first time out here in San Francisco, for me personally ever. And it’s our first time that our company is doing this conference. We do all things flood mitigation. So, we provide flood panels, flood events, and even flood glass, deployable systems and passive systems to prevent flood water from entering into a building. We also have flood vents that let water through to alleviate the pressure on a building. And we have an insurance agency risk reduction plus group that helps to pass on the insurance savings that you should see from having proper flood mitigation through to your insurance premium. We are a one-stop shop for all things flood mitigation.

Jamie Gassmann: [00:01:28] Very interesting. And so, you mentioned this is your first time expo-ing at RIMS.

Camille Graham: [00:01:33] Yes, it is.

Jamie Gassmann: [00:01:33] So, talk to me about, you know, what were some of the things that made you decide that this was where you needed to be for sharing your business and what you guys do.

Camille Graham: [00:01:42] So, we actually – one of our partners that we work really closely with, Tiger Dam, is also here and they told us that this is the most beneficial conference that they come to every year because they meet people that have an immediate need for what we do. They have an immediate problem that they need to solve with flooding and they’re looking for solutions. And so, it’s cool. We usually go to conferences where we work with a lot of architects and engineers, which is incredible because we get specced early on in the design phase. But there’s also a huge need for property managers, risk managers, people that have buildings now that need solutions, and we’re here to provide them.

Jamie Gassmann: [00:02:23] And so, I mean, we’re at the end of day one. And so, talk to me. How have your conversations been going so far with, you know, the traffic that’s been coming through?

Camille Graham: [00:02:32] It’s been awesome. We have had some of the most incredible conversations with people that have experienced flooding or they know that they’re in a flood zone. And with the changing climate and with the increased risk that’s posed by flooding all over the country, people know that this is an issue that they need to solve. They’re looking for solutions and it’s top of mind more today than ever before. So people are coming eager to find a solution to that problem. And it’s just been the most progressive conversations that we’ve had at a conference.

Jamie Gassmann: [00:03:06] That’s fantastic. And so, looking at flooding, just out of pure curiosity, are there areas within like the North, obviously, America, I think you’re kind of more in the U.S. for your services? Are there some areas that are more prone to flooding that doesn’t have this protection in place than others? Talk to us a little bit about that.

Camille Graham: [00:03:27] Yeah. So, I will say that a lot of people, when they think about flooding, they assume coastal. They think oceans, they think beach towns, they think Florida. But actually, all over the country, you know, this risk is present. A lot of flooding that happens is flash flooding from rainstorms. So, yes. Do we do a ton of work in coastal communities like Florida, like New Jersey, like New York City, and Hoboken? We do. But we also do a ton of work in places that probably would not be top of mind when you think about flooding because this issue is all over the country these days.

Jamie Gassmann: [00:04:04] Yeah, absolutely. And so what – so, you mentioned flash flooding, but what are some other natural or even none, like maybe manmade situations that are causing flooding within the country that businesses should be aware of?

Camille Graham: [00:04:17] Yeah. So, we have – sometimes in your drainage system so you might have an area where that sees a lot of rainfall and then the system is completely overwhelmed and it can’t handle the amount of rain that you saw so it can kind of backflow and cause flooding all through the streets, which causes a horrible issue that might not have been expected.

Camille Graham: [00:04:37] During Hurricane Ida in the northeast, you know, this storm was hitting Louisiana and we knew that it was going to cause a huge issue down there. And then, the next thing we knew, up north in Philadelphia and in New York City, there was, I mean, life loss because of flash flooding and flooding that happened that we did not expect. We didn’t expect it to come. It was actually considered to be like a 500-year flood event. Vine Street through Philadelphia was completely flooded to a point that nobody had ever seen before, nobody would ever expect. And one thing that I want to say is that when a storm like that happens, it might be considered a 100 or 500-year flood event but that doesn’t mean that if it happened yesterday, it can’t happen again tomorrow. These things can happen more than once within that 500-year frame, and they probably will as time goes on when we start to see these things happening more frequently.

Jamie Gassmann: [00:05:38] Yeah. And so if there’s a business out there that, let’s just say, they’re not in a prominent flood area, maybe they’re not in a floodplain, it’s not anything that’s really on their radar from a location perspective, what is some advice that you would give to them in terms of how they should be looking at this as part of their overall risk mitigation?

Camille Graham: [00:05:57] Yeah. I always say don’t just think about today and don’t just look at necessarily the history of flooding in an area but think about the future and really just consider the resiliency of your business or your building where you’re at. Whether it be flood insurance or a flood mitigation system in place, if there is an event, having something in place is just going to allow you to open your doors, you know, sooner than if, obviously, you had a flood event. So it’s something that we say, always consider, never think that you’re not vulnerable to something like this, and protect yourself, not just for today, but for the future.

Jamie Gassmann: [00:06:37] Yeah. Great advice. And thank you so much for joining us. If somebody wanted to reach out to you to get more information or to learn a little bit more, how would they go about doing that?

Camille Graham: [00:06:46] Yes. They can go to floodproofing.com. Our website is an awesome resource. You can find everything that we have to offer and you can reach out to us on that website.

Jamie Gassmann: [00:06:57] Yeah. Very interesting information. Thank you again. It’s been great to chat with you.

Outro: [00:07:06] Thank you for joining us on Workplace MVP. R3 Continuum is a proud sponsor of this show and is delighted to celebrate most valuable professionals who work diligently to secure safe workplaces where employees can thrive.

 

Tagged With: Camille Graham, flood insurance, flood mitigation, floodplain, floodproofing systems, Floodproofing.com, Jamie Gassmann, R3 Continuum, RIMS, RISKWORLD 2022, Workplace MVP

LIVE from RISKWORLD 2022: Paul Jenkins, Lockton Companies

June 6, 2022 by John Ray

Lockton Companies
Minneapolis St. Paul Studio
LIVE from RISKWORLD 2022: Paul Jenkins, Lockton Companies
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Lockton Companies

LIVE from RISKWORLD 2022: Paul Jenkins, Lockton Companies

Paul Jenkins, property broker with Lockton Companies, talked with host Jamie Gassmann live at RISKWORLD 2022. He described the impact of the lockdown on the 350-year-old Lloyd’s Market and how Lockton adjusted to not working face to face. He also shared how they have shifted and succeeded while serving clients in more countries beyond North America, growing in South America, the Caribbean, Australia, and New Zealand, his experience at RISKWORLD, and more.

Workplace MVP is underwritten and presented by R3 Continuum and produced by the Minneapolis-St.Paul Studio of Business RadioX®.

This show was originally broadcast from the RIMS 2022 RISKWORLD Conference held at the Moscone Center in San Francisco, California.

Paul Jenkins, Property Broker, Lockton Companies

Paul Jenkins, Property Broker, Lockton Companies

As a family organization, Lockton Companies is not driven by the quarterly pressure from the financial markets. This kind of independence frees them to always act in the best interest of their clients and creates a completely different dynamic, one that is focused on your success.

They have a strong entrepreneurial culture that’s complemented by the scale and expertise of over 100 worldwide offices. This brings about something quite extraordinary in the insurance business—local partners with the focus and freedom to do what’s right for your business that can also draw on deep global resources to deliver the very best results.
Paul Jenkins is an ACII qualified, Property / Terrorism Underwriter and Team Leader. He has over 17 years of insurance experience.

Company website | Paul Jenkins LinkedIn

About Workplace MVP

Every day, around the world, organizations of all sizes face disruptive events and situations. Within those workplaces are everyday heroes in human resources, risk management, security, business continuity, and the C-suite. They don’t call themselves heroes though. On the contrary, they simply show up every day, laboring for the well-being of employees in their care, readying the workplace for and planning responses to disruption. This show, Workplace MVP, confers on these heroes the designation they deserve, Workplace MVP (Most Valuable Professionals), and gives them the forum to tell their story. As you hear their experiences, you will learn first-hand, real-life approaches to readying the workplace, responses to crisis situations, and overcoming challenges of disruption. Visit our show archive here.

Workplace MVP Host Jamie Gassmann

Jamie Gassmann, Host, “Workplace MVP”

In addition to serving as the host to the Workplace MVP podcast, Jamie Gassmann is the Director of Marketing at R3 Continuum (R3c). Collectively, she has more than fourteen years of marketing experience. Across her tenure, she has experience working in and with various industries including banking, real estate, retail, crisis management, insurance, business continuity, and more. She holds a Bachelor of Science Degree in Mass Communications with special interest in Advertising and Public Relations and a Master of Business Administration from Paseka School of Business, Minnesota State University.

R3 Continuum

R3 Continuum is a global leader in workplace behavioral health and security solutions. R3c helps ensure the psychological and physical safety of organizations and their people in today’s ever-changing and often unpredictable world. Through their continuum of tailored solutions, including evaluations, crisis response, executive optimization, protective services, and more, they help organizations maintain and cultivate a workplace of wellbeing so that their people can thrive. Learn more about R3c at www.r3c.com.

Company website | LinkedIn | Facebook | Twitter

TRANSCRIPT

Intro: [00:00:02] Broadcasting live from Riskworld 2022 at the Moscone Center in San Francisco, it’s time for Workplace MVP. Brought to you by R3 Continuum, a global leader in helping workplaces thrive during disruptive times. Now, here’s your host.

Jamie Gassmann: [00:00:22] Hi, everyone. You’re host, Jamie Gassmann, here with the Workplace MVP podcast and we are broadcasting from the Riskworld 2022 Expo Hall in R3 Continuum’s booth. And with me is Paul Jenkins from Lockton Companies. Welcome to the show.

Paul Jenkins: [00:00:37] Hello, y’all.

Jamie Gassmann: [00:00:40] Playing off of our producers, y’all. I love it. If you learned anything at RIMS, it was y’all.

Paul Jenkins: [00:00:46] Absolutely.

Jamie Gassmann: [00:00:47] Well, welcome to the show. We’re happy to have you.

Paul Jenkins: [00:00:49] Yeah. Thanks for having me.

Jamie Gassmann: [00:00:50] Yeah. So, tell us a little bit about what Lockton does and your background.

Paul Jenkins: [00:00:53] Yeah. So, Lockton Companies is an insurance broker and they are a broker for all lines of business, looking to provide solutions from an insurance perspective for their clients.

Jamie Gassmann: [00:01:04] And, you’ve been in the industry quite a while.

Paul Jenkins: [00:01:06] Yeah.

Jamie Gassmann: [00:01:07] I think you shared with me you started as an underwriter. So, tell me a little bit about your background.

Paul Jenkins: [00:01:10] Yeah. Okay. So, I left school. I wanted to be an architect. And, in London – in the London market, you don’t have to study to get into insurance. You tend to get into insurance by accident. So that’s what happened to me. I started my career as a cat modeller. So, I was doing RMS scheduling and running some analysis from that. And from there really, it just sort of happened by osmosis. I got into underwriting, as a result working in the Lloyd’s market, always doing property insurance. And I’m now a broker at Lockton.

Jamie Gassmann: [00:01:43] Wonderful. And, what has the last few years looked like in the broker kind of world going through the pandemic and some of the changes that have happened in the business world?

Paul Jenkins: [00:01:54] Yeah. A real challenge for us in London on the basis that, you know, in the Lloyd’s mMarket, it’s the oldest insurance market in the world, you know, and that it’s a marketplace. It’s been going for about 350 years. And most businesses still transacted face-to-face, so person-to-person in one place in a market, and lockdown prevented us from doing that because we didn’t have a marketplace. So, we adapted ever so quickly with Zoom, WebEx, iMessage, however you’re doing this stuff.

Paul Jenkins: [00:02:27] But, yeah, it’s been difficult because you’ve essentially been working in isolation and you would normally have your team around you. And we do work as a team. We’re a close-knit team and the youngsters learn from being in-situ and, you know, listening and taking on board what’s going on around them. So, it’s been a challenge for a number of reasons. You know, from a trade perspective, it’s been difficult. From a coaching perspective and a learning perspective, it’s been a challenge. But we’ve managed to do it and we’ve managed to grow our book. So, you know, we’ve got more clients now than we had prior to the lockdown and we’ve got high revenues than we had prior to the lockdown. So, I suppose on reflection, it’s really quite incredible that we’ve been able to do what we did.

Jamie Gassmann: [00:03:10] Yeah, I bet. And so, your clients that you have that you’re speaking of, are they mostly in just London or is it kind of a global kind of clientele or?

Paul Jenkins: [00:03:20] My clients will be North American clients.

Jamie Gassmann: [00:03:23] Okay.

Paul Jenkins: [00:03:23] So, they’ll be in America or in Canada.

Jamie Gassmann: [00:03:26] Great. And then, I’m sure Lockton is kind of a global, anywhere that they might be located, and broadly you guys can support them.

Paul Jenkins: [00:03:32] Yeah. We’ve got a big network and a really successful network in the U.S.

Jamie Gassmann: [00:03:37] Yeah.

Paul Jenkins: [00:03:37] And, we’re growing our footprint globally. So, we’ve just opened offices in South America and in the Caribbean and in Australia and New Zealand. So, you know, we’re growing the footprint so that we can look after our clients as they expand and grow because many of our clients, you know, are growing internationally as well.

Jamie Gassmann: [00:03:55] Wonderful. And I know this is not your first room, so it’s not – you’ve been here before, but what is one of your most exciting, you know, or what are you most excited, I guess I should say, about being here at the show this year?

Paul Jenkins: [00:04:08] Yeah. It’s great to be able to travel again. Again, you know, we would often see our clients. Our clients come to London to meet with us and our underwriters, or we come to America to come and meet with our clients. So, it’s really wonderful to be able to meet people again. And many of these people are people I’ve met for the first time. So, they’re new clients. As I said, you know, we’ve been able to grow the portfolio of business that we have. We’ve done that successfully by providing amazing service, you know, to our clients to give them the best possible outcomes. And it’s nice just to, you know, make friends with new people and –

Jamie Gassmann: [00:04:42] Yeah, totally.

Paul Jenkins: [00:04:43] And to be here together.

Jamie Gassmann: [00:04:44] Yeah. And the clientele that you have, just question, is there anything from a risk perspective or an insurance perspective that’s changed or shifted in terms of the types of things that they need support with?

Paul Jenkins: [00:04:56] It’s ever-evolving. So, take for example the current global environment with regards to supply chain. Supply chains are disrupted all over the place, and for some clients, they have coverage for this, and for others that they don’t. But just trying to identify how they are running their business and continuing to operate with all this challenge, you know, with their business, it’s something that you can only really understand once you’re talking to people and once you get, you know, underneath the – you can’t present this stuff in an email or in an Excel spreadsheet. So, you need to listen to the clients as to what their challenges are, understand the business need. And that allows us to provide them the best possible policy and the best possible coverage at the best possible terms so that, you know, they’ve got the cover that they need in the event of a disruption or loss.

Jamie Gassmann: [00:05:51] Yeah. And like kind of keeping like a pulse almost on what might be potentially a risk for them, too, as things continue to evolve. Because as I always say, you know, the complexities and challenges we’ve experienced over the last few years have required businesses to think of things differently.

Paul Jenkins: [00:06:06] Yeah. Absolutely.

Jamie Gassmann: [00:06:07] Because they’re faced with more.

Paul Jenkins: [00:06:08] Yeah. Absolutely.

Jamie Gassmann: [00:06:09] So, interesting.

Paul Jenkins: [00:06:09] And not just that many businesses had to either close or reduce, you know, their capacity or their ability to produce things, which meant that they might have laid staff off. And then, now having to challenge to try and –

Jamie Gassmann: [00:06:23] Hire them.

Paul Jenkins: [00:06:23] Hire people. You know, there’s a real war on talent at the moment with regards to being able to get good people who know what they’re doing. And that in itself, you know, that might not be an insurable thing, but that in itself is a business problem that I think many people are at the moment trying to get their arms around.

Jamie Gassmann: [00:06:39] Yeah. Absolutely. Well, it has been an absolute pleasure to hear from you.

Paul Jenkins: [00:06:42] Yeah. Thank you.

Jamie Gassmann: [00:06:42] Yeah. So if people wanted to get a hold of you or to reach out to you about the services that Lockton Companies offers, how would they be able to do that?

Paul Jenkins: [00:06:50] Well, I suppose you could look on social media. There’s LinkedIn and others if I’m plugging, you know those platforms, or likewise, you can go on the website and we’ve got all the contact details that you need to be able to contact us.

Jamie Gassmann: [00:07:05] Wonderful. Well, thank you so much for being on the show. It’s been a pleasure.

Paul Jenkins: [00:07:08] Yeah. Thanks very much.

Outro: [00:07:14] Thank you for joining us on Workplace MVP. R3 Continuum is a proud sponsor of this show and is delighted to celebrate most valuable professionals who work diligently to secure safe workplaces where employees can thrive.

 

 

Tagged With: insurance broker, Jamie Gassmann, Lockton Companies, Paul Jenkins, property broker, R3 Continuum, RIMS, RISKWORLD 2022, Workplace MVP

LIVE from RISKWORLD 2022: Carlos Castillo, Confia

June 3, 2022 by John Ray

Confia
Minneapolis St. Paul Studio
LIVE from RISKWORLD 2022: Carlos Castillo, Confia
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Confia

LIVE from RISKWORLD 2022: Carlos Castillo, Confia

Carlos Castillo, CEO of Confia Insurance Brokers headquartered in Costa Rica, was the guest on the episode live from RISKWORLD 2022. He and host Jamie Gassmann talked about the services Confia offers, his experience at the conference, and more.

Workplace MVP is underwritten and presented by R3 Continuum and produced by the Minneapolis-St.Paul Studio of Business RadioX®.

This show was originally broadcast from the RIMS 2022 RISKWORLD Conference held at the Moscone Center in San Francisco, California.

Carlos Castillo, CEO, Confia

Carlos Castillo, CEO, Confia

Confia began in 2010 offering insurance brokerage services. Their mission is to give customers the best advice and service in the insurance market, protecting their risks as if they were ours.

They offer their clients the best insurance solutions, with customer service that exceeds your expectations. We will achieve the prompt payment of your claims.

They operate in Costa Rica, Honduras, and the Dominican Republic.

Company website | Carlos Castillo LinkedIn

About Workplace MVP

Every day, around the world, organizations of all sizes face disruptive events and situations. Within those workplaces are everyday heroes in human resources, risk management, security, business continuity, and the C-suite. They don’t call themselves heroes though. On the contrary, they simply show up every day, laboring for the well-being of employees in their care, readying the workplace for and planning responses to disruption. This show, Workplace MVP, confers on these heroes the designation they deserve, Workplace MVP (Most Valuable Professionals), and gives them the forum to tell their story. As you hear their experiences, you will learn first-hand, real-life approaches to readying the workplace, responses to crisis situations, and overcoming challenges of disruption. Visit our show archive here.

Workplace MVP Host Jamie Gassmann

Jamie Gassmann, Host, “Workplace MVP”

In addition to serving as the host to the Workplace MVP podcast, Jamie Gassmann is the Director of Marketing at R3 Continuum (R3c). Collectively, she has more than fourteen years of marketing experience. Across her tenure, she has experience working in and with various industries including banking, real estate, retail, crisis management, insurance, business continuity, and more. She holds a Bachelor of Science Degree in Mass Communications with special interest in Advertising and Public Relations and a Master of Business Administration from Paseka School of Business, Minnesota State University.

R3 Continuum

R3 Continuum is a global leader in workplace behavioral health and security solutions. R3c helps ensure the psychological and physical safety of organizations and their people in today’s ever-changing and often unpredictable world. Through their continuum of tailored solutions, including evaluations, crisis response, executive optimization, protective services, and more, they help organizations maintain and cultivate a workplace of wellbeing so that their people can thrive. Learn more about R3c at www.r3c.com.

Company website | LinkedIn | Facebook | Twitter

TRANSCRIPT

Intro: [00:00:03] Broadcasting Live from RISKWORLD 2022 at the Moscone Center in San Francisco, it’s time for Workplace MVP. Brought to you by R3 Continuum, a global leader in helping workplaces thrive during disruptive times. Now, here’s your host.

Jamie Gassmann: [00:00:22] Hey, everyone. Jamie Gassmann here, your host of Workplace MVP, coming to you from RISKWORLD 2022. And with me is Carlos Castillo. Hi, Carlos. Welcome to the show.

Carlos Castillo: [00:00:33] Hello. Good morning.

Jamie Gassmann: [00:00:35] So, talk to me about tell me where you’re from, what company you work for and what your company does.

Carlos Castillo: [00:00:40] Yeah, I’m from Costa Rica. The company is called CONFIA, which means trust. We are a brokerage insurance company. We started operations 12 years ago. When the market opens, we were in a state monopoly for 84 years with only one insurance company. Right now, we have 13 insurance companies from different countries. The market has grown. Right now, it’s at $1.4 billion in premiums. It’s a very attractive market. So, we started operations there in 2010 as a broker brokerage company.

Jamie Gassmann: [00:01:23] Wow. And this is your first time attending the RIM’s conference. So, talk to me what are you excited about with your first, you know, experience here? What are you looking forward to?

Carlos Castillo: [00:01:33] Yeah, I always wanted to visit RIMS, but this is the first year. I’m expecting to meet different brokers, different companies looking for opportunities. So, that’s what I’m here for, to make contacts.

Jamie Gassmann: [00:01:50] Yeah. So, the networking aspect of the show, I think there’s a lot of that going on here, which is great.

Carlos Castillo: [00:01:56] Absolutely, yeah. We’re looking for that networking opportunities, not just for Costa Rica, where we have operations. Also, we also operate in Dominican Republic and Honduras.

Jamie Gassmann: [00:02:07] Wow! So, kind of expanding your operation and see if there’s, you know, potential with some of the other brokers that might be working here at RIMS.

Carlos Castillo: [00:02:14] Exactly.

Jamie Gassmann: [00:02:14] Yeah.

Carlos Castillo: [00:02:15] Exactly.

Jamie Gassmann: [00:02:15] Are you planning on attending any of the sessions at all right here?

Carlos Castillo: [00:02:18] Yes, yeah.

Jamie Gassmann: [00:02:18] Yeah.

Carlos Castillo: [00:02:19] I will.

Jamie Gassmann: [00:02:19] Well, which ones attract you the most? Like, which topics are kind of your, like, go-to, can’t-wait-to-sit-in-that-audience for?

Carlos Castillo: [00:02:26] Well, I’m looking for a different topics: cyber insurance, marketing, global market opportunities. Yeah, I registered in some of the conferences.

Jamie Gassmann: [00:02:39] Yeah, fantastic. So, I know you’re networking and this is a great show for that. And are you — so far, I know the show has just kind of started, so far, have you been pleased with what you’ve been finding?

Carlos Castillo: [00:02:52] Oh, absolutely, absolutely. Everybody is very up and happy to see each other after the pandemia, right?

Jamie Gassmann: [00:02:59] Yeah.

Carlos Castillo: [00:02:59] It’s great after being two years in Zoom calls.

Jamie Gassmann: [00:03:03] Yeah.

Carlos Castillo: [00:03:04] So, it’s fantastic to have the opportunity, you know, to talk to people personally and to make contacts. So, everybody is very willing to share information, and everybody wants to do business.

Jamie Gassmann: [00:03:16] Yeah. Well, I really hope that you make a lot of great connections. And it was so great to have you on our episode here, and to meet you, and to hear a little bit about your background and really appreciate you stopping by.

Carlos Castillo: [00:03:27] Well, fantastic, fantastic. Our contact information is in www.confia.co.cr.

Jamie Gassmann: [00:03:39] Great. Wonderful. That way, if they need to get a hold of you or they want to reach out for partnership or any business-

Carlos Castillo: [00:03:45] Absolutely.

Intro: [00:03:45] … they actually have that opportunity to.

Carlos Castillo: [00:03:47] Absolutely.

Jamie Gassmann: [00:03:47] So, thank you so much for joining us. It was so great to talk to you.

Carlos Castillo: [00:03:49] All right. You’re welcome. Have a great day.

Jamie Gassmann: [00:03:51] You, too.

Outro: [00:03:56] Thank you for joining us on Workplace MVP. R3 Continuum is a proud sponsor of this show and is delighted to celebrate most valuable professionals who work diligently to secure safe workplaces where employees can thrive.

 

 

Tagged With: Carlos Castillo, Confia, insurance broker, Jamie Gassmann, R3 Continuum, RIMS, RISKWORLD 2022, Workplace MVP

LIVE from RISKWORLD 2022: Shari Paul, Alliant

June 1, 2022 by John Ray

Alliant
Minneapolis St. Paul Studio
LIVE from RISKWORLD 2022: Shari Paul, Alliant
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LIVE from RISKWORLD 2022: Shari Paul, Alliant

Shari Paul, First Vice President for Alliant, heads all of Alliant’s digital media and sat down with host Jamie Gassmann in the R3 Continuum booth at RISKWORLD 2022. They discussed the value of social media in the insurance industry, the multiple podcasts Alliant has, advice for effectively using social media, podcasting, and more.

Workplace MVP is underwritten and presented by R3 Continuum and produced by the Minneapolis-St.Paul Studio of Business RadioX®.

This show was originally broadcast from the RIMS 2022 RISKWORLD Conference held at the Moscone Center in San Francisco, California.

Shari Paul, First Vice President, Sr. Marketing Manager, Alliant

Shari Paul, First Vice President, Sr. Marketing Manager, Alliant

Shari Paul is First Vice President and Senior Marketing Manager for Alliant Insurance Services. Shari is a data-driven marketing and digital media communications professional with over 20 years of experience within a variety of industries focused on customer acquisition, satisfaction, and retention.

Alliant Insurance Services is among the largest and fastest-growing insurance brokerage and consulting firms in the United States. Fueled by entrepreneurialism and driven by results, Alliant operates on the belief that more is possible and expectations are meant to be exceeded.

Their clients and partners have profound confidence in them to deliver in all market climates through the design and delivery of innovative solutions and services across a broad range of industry verticals.

Alliant’s people stand as the backbone of the organization. They proudly employ a team of diverse, driven, and exceptional people and invest heavily in their success, giving our brokerage and consulting teams the freedom and resources they need to help their clients grow their businesses to remarkable heights. The result is a dynamic team of professionals who consistently perform at the highest level while caring and giving back to causes that impact their communities and the world at large.

Alliant is built on teamwork and collaboration, a philosophy that has guided its growth and evolution for almost 100 years. They rise together to meet challenges, think together to drive innovation, and thrive together in business and in the diverse communities where they operate.

As one of the top 10 largest insurance brokerage firms in the U.S., Alliant combines the power and breadth of big-company resources with a hyper-personalized approach that puts your interests above everything else.

Their culture of entrepreneurialism, collaboration, and innovation gives them the independence and accountability to create solutions that uniquely match your needs. Because when people come first, more is possible.

Company website | Company LinkedIn | Shari Paul LinkedIn

About Workplace MVP

Every day, around the world, organizations of all sizes face disruptive events and situations. Within those workplaces are everyday heroes in human resources, risk management, security, business continuity, and the C-suite. They don’t call themselves heroes though. On the contrary, they simply show up every day, laboring for the well-being of employees in their care, readying the workplace for and planning responses to disruption. This show, Workplace MVP, confers on these heroes the designation they deserve, Workplace MVP (Most Valuable Professionals), and gives them the forum to tell their story. As you hear their experiences, you will learn first-hand, real-life approaches to readying the workplace, responses to crisis situations, and overcoming challenges of disruption. Visit our show archive here.

Workplace MVP Host Jamie Gassmann

Jamie Gassmann, Host, “Workplace MVP”

In addition to serving as the host to the Workplace MVP podcast, Jamie Gassmann is the Director of Marketing at R3 Continuum (R3c). Collectively, she has more than fourteen years of marketing experience. Across her tenure, she has experience working in and with various industries including banking, real estate, retail, crisis management, insurance, business continuity, and more. She holds a Bachelor of Science Degree in Mass Communications with special interest in Advertising and Public Relations and a Master of Business Administration from Paseka School of Business, Minnesota State University.

R3 Continuum

R3 Continuum is a global leader in workplace behavioral health and security solutions. R3c helps ensure the psychological and physical safety of organizations and their people in today’s ever-changing and often unpredictable world. Through their continuum of tailored solutions, including evaluations, crisis response, executive optimization, protective services, and more, they help organizations maintain and cultivate a workplace of wellbeing so that their people can thrive. Learn more about R3c at www.r3c.com.

Company website | LinkedIn | Facebook | Twitter

TRANSCRIPT

Intro: [00:00:02] Broadcasting Live from RISKWORLD 2022 at the Moscone Center in San Francisco, it’s time for Workplace MVP. Brought to you by R3 Continuum, a global leader in helping workplaces thrive during disruptive times. Now, here’s your host.

Jamie Gassmann: [00:00:21] Hi, everyone. Jamie Gassmann here, your host of Workplace MVP, coming to you from RISKWORLD 2022. And with me is Shari Paul. Hi, Shari.

Shari Paul: [00:00:32] Hello.

Jamie Gassmann: [00:00:33] And welcome to the episode. Give me a little background of your role and who you’re with.

Shari Paul: [00:00:38] I am here with Alliant Insurance. We are one of the largest brokers in North America. And I do all of the digital marketing, digital media for the company.

Jamie Gassmann: [00:00:52] Wonderful. And I know you have a very specific topic. I think you guys even have your own podcast. What’s the name of your podcast?

Shari Paul: [00:00:58] We do. We have quite a few podcasts actually, because we have so many different specialties that there is – my gosh – The Financial R&R with Ron and Ryan. That’s one of the most popular ones. We’ve got Digging In with our agribusiness team. And then, just a blanket Alliant specialty podcast.

Jamie Gassmann: [00:01:23] Yeah, kind of covers a whole-.

Shari Paul: [00:01:25] Yes.

Jamie Gassmann: [00:01:25] … kind of-

Shari Paul: [00:01:25] Covers gamut.

Jamie Gassmann: [00:01:26] … gamut of different topics and area of conversations around the industry. And I know one of the things that we were talking about before we jumped on our mics mix was about the power of social media in this industry. So, what are some of your thoughts around that?

Shari Paul: [00:01:42] Absolutely. You know, what’s interesting about the insurance industry is that it’s not very social media — I don’t want to say savvy, but there — it’s hard to get someone on board with doing the social media or seeing the ROI or seeing the value in it. And what we discovered with the pandemic is that there was a lot of opportunities with doing podcasts, with doing the webinars, with doing different type of digital media and digital experiences that worked out phenomenally. So, that’s-

Jamie Gassmann: [00:02:18] Yeah. So, it’s almost like creating an ecosystem from your organization, basically, that extends out of just the in-person opportunities like a conference because, obviously, the last couple of years, it wasn’t as readily available.

Shari Paul: [00:02:31] Right.

Jamie Gassmann: [00:02:31] And you know, virtually, it’s tough to network on a conference virtually.

Shari Paul: [00:02:36] It is.

Jamie Gassmann: [00:02:36] It’s what I’ve found. So, talk to me about, like if somebody was really wanting to put together kind of — from a social media perspective, kind of a program and promoting that internally, how could they build that case internally to kind of get that kind of moving through the ranks?

Shari Paul: [00:02:50] Yeah. What’s great is to find your cheerleaders, right? To find those evangelists of social media. And we have quite a few that have gone out and actually started their own blogs, they post on social media, LinkedIn, Twitter, Instagram almost daily. And from that, what we have found, actually, is we’re getting a lot of press attention. So, we have gotten quite a few journalists reach out to us based on the topics that we’ve been putting out to do interviews. So, it’s actually been phenomenal.

Jamie Gassmann: [00:03:25] Yeah. So, it’s like almost like finding those thought leaders that are willing to present themselves as that in a very public way?

Shari Paul: [00:03:32] Right. I mean, you put a thought leadership piece out or, you know, an article or something like that, or press release, and it’s one dimensional. So, you don’t really get to go into the different thoughts or, you know, it’s just that at that one time. But when you’ve got a lot of people on talking about what’s going on, you get a lot more, I think, bang for the buck there.

Jamie Gassmann: [00:03:56] Yeah, absolutely. And like staying really current with industry trends, and things that you’re seeing and you know, people that might be looking they’re looking for something right now, you know.

Shari Paul: [00:04:05] Absolutely.

Jamie Gassmann: [00:04:05] Not that happened four years ago. They want to know what’s the current world. So, if you’ve got like somebody who maybe is a little hesitant in your organization, but, you know they’re brilliant, you know, what are some of the tactics you’ve used to convince them to get behind your microphone?

Shari Paul: [00:04:20] Constantly asking. Constantly, “Come on, I know you can do it. I know you can do it.” Yes, we’ve had a few that are reluctant, but once you get them going, and they get that first podcast under their belt, then they understand that it’s easy.

Jamie Gassmann: [00:04:35] Yeah. Once they get the taste of that media, right? And the attention.

Shari Paul: [00:04:40] Yeah.

Jamie Gassmann: [00:04:40] Just like all of us, right? We can, like, thrive on that in a way.

Shari Paul: [00:04:45] Absolutely.

Jamie Gassmann: [00:04:45] So, if there was one like leaving, you know, idea or advice or concept you wanted to leave on this episode for anybody that might be listening post-show, what would that be?

Shari Paul: [00:04:57] Just do it. Jump in and do it. You know, you don’t have to worry about equipment. There’s a million different ways to do it. There is lots of, you know, mics and things that you — I mean, we do ours on Zoom, you know. So, we do produce them afterwards. But, you know, just get in there and do it. There are so many topics and so many news items that just, you know, hit the airways, that you’ve got to get something out there quick, and having someone sit down and write something or try to respond to it, it’s not as – it just doesn’t work as well as doing a podcast or or a social media feed.

Jamie Gassmann: [00:05:39] Yeah, wonderful. Well, it’s been great to have you on an episode.

Shari Paul: [00:05:42] Thank you so much.

Jamie Gassmann: [00:05:43] Yes. Thank you so much for joining us. And if somebody wanted to get a hold of you to get more information from you, how can they reach you?

Shari Paul: [00:05:50] www.alliant.com or you can give me an email at shari.paul@alliant.com.

Jamie Gassmann: [00:05:59] Wonderful. Thanks again so much for joining us.

Shari Paul: [00:06:06] Thank you.

Outro: [00:06:06] Thank you for joining us on Workplace MVP. R3 Continuum is a proud sponsor of this show and is delighted to celebrate most valuable professionals who work diligently to secure safe workplaces where employees can thrive.

 

 

Tagged With: Alliant Insurance Services, insurance brokerage, Jamie Gassmann, podcasting, R3 Continuum, RIMS, Risk Management, RISKWORLD 2022, Shari Paul, Social Media, Workplace MVP

LIVE from RISKWORLD 2022: Claudia Schmiedhuber, EURAMI

May 31, 2022 by John Ray

Eurami
Minneapolis St. Paul Studio
LIVE from RISKWORLD 2022: Claudia Schmiedhuber, EURAMI
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LIVE from RISKWORLD 2022: Claudia Schmiedhuber, EURAMI

At her first RISKWORLD conference, Claudia Schmiedhuber, Managing Director at EURAMI, joined Jamie Gassmann live in the R3 Continuum booth. Claudia shared why EURAMI decided to attend, what they do and who they serve, and more.

Workplace MVP is underwritten and presented by R3 Continuum and produced by the Minneapolis-St.Paul Studio of Business RadioX®.

This show was originally broadcast from the RIMS 2022 RISKWORLD Conference held at the Moscone Center in San Francisco, California.

Claudia Schmiedhuber, Managing Director, EURAMI

Claudia Schmiedhuber, Managing Director, EURAMI

Founded in 1992 the European Aero-Medical Institute e.V. – commonly known as EURAMI – is a nonprofit organization, with its base in Cologne, Germany. EURAMI has established itself as an indicator for Excellence, Quality and Safety in Aero-Medical Transportation. Founded by the leading aeromedical providers in the world, it has since developed into a globally recognized institution with more than 50 accredited providers worldwide.

EURAMI strives to increase and promote the best patient care by creating and publishing standards in the field of Fixed Wing Air Ambulance, Rotary Wing Air Ambulance as well as Commercial Airline Medical Escort.

EURAMI’s membership consists of accredited providers, associated members as well as individual and corporate members who are supporting their mission and development.

Claudia Schmiedhuber is Managing Director for EURAMI and lives in Vienna, Austria.

Company website | Company LinkedIn | Claudia Schmiedhuber LinkedIn

About Workplace MVP

Every day, around the world, organizations of all sizes face disruptive events and situations. Within those workplaces are everyday heroes in human resources, risk management, security, business continuity, and the C-suite. They don’t call themselves heroes though. On the contrary, they simply show up every day, laboring for the well-being of employees in their care, readying the workplace for and planning responses to disruption. This show, Workplace MVP, confers on these heroes the designation they deserve, Workplace MVP (Most Valuable Professionals), and gives them the forum to tell their story. As you hear their experiences, you will learn first-hand, real-life approaches to readying the workplace, responses to crisis situations, and overcoming challenges of disruption. Visit our show archive here.

Workplace MVP Host Jamie Gassmann

Jamie Gassmann, Host, “Workplace MVP”

In addition to serving as the host to the Workplace MVP podcast, Jamie Gassmann is the Director of Marketing at R3 Continuum (R3c). Collectively, she has more than fourteen years of marketing experience. Across her tenure, she has experience working in and with various industries including banking, real estate, retail, crisis management, insurance, business continuity, and more. She holds a Bachelor of Science Degree in Mass Communications with special interest in Advertising and Public Relations and a Master of Business Administration from Paseka School of Business, Minnesota State University.

R3 Continuum

R3 Continuum is a global leader in workplace behavioral health and security solutions. R3c helps ensure the psychological and physical safety of organizations and their people in today’s ever-changing and often unpredictable world. Through their continuum of tailored solutions, including evaluations, crisis response, executive optimization, protective services, and more, they help organizations maintain and cultivate a workplace of wellbeing so that their people can thrive. Learn more about R3c at www.r3c.com.

Company website | LinkedIn | Facebook | Twitter

TRANSCRIPT

Intro: [00:00:03] Broadcasting Live from RISKWORLD 2022 at the Moscone Center in San Francisco. It’s time for workplace MVP brought to you by R3 Continuum, a global leader in helping workplaces thrive during disruptive times. Now, here’s your host.

Jamie Gassmann: [00:00:22] Hi, everyone. Your host Jamie Gassman here. And I am broadcasting from RISKWORLD 2022 in R3 Continuum’s booth, our show sponsor. And joining me is Claudia Schmiedhuber. Welcome to our show, Claudia.

Claudia Schmiedhuber: [00:00:36] Thank you for having me.

Jamie Gassmann: [00:00:37] So, tell me, who are you with? What company are you with?

Claudia Schmiedhuber: [00:00:41] So, I’m with EURAMI. We’re the European Aero-Medical Institute. And we’re actually based out of Cologne, Germany. So, a long way from here.

Jamie Gassmann: [00:00:48] Yeah, it’s a long way from here.

Claudia Schmiedhuber: [00:00:50] It is, but we’re happy to be-

Jamie Gassmann: [00:00:50] How long was the flight?

Claudia Schmiedhuber: [00:00:51] Oh, it’s about like a 20-hour trip, but definitely worth it so far. So, I’m very happy to be here.

Jamie Gassmann: [00:00:57] Wonderful. And I know, you shared with me that this is your first time coming to a RIMS event.

Claudia Schmiedhuber: [00:01:02] It is, it is. And it’s very exciting to be here. And has been really great. And yeah, I’m very happy that I took that long trip.

Jamie Gassmann: [00:01:09] Yeah. So, now, have you been attending a lot of different sessions and kind of experiencing some of those different, like, educational opportunities?

Claudia Schmiedhuber: [00:01:17] Absolutely. I just joined the aviation session, which, for us, obviously, was a must go-to. And it was amazing and very, very interesting input and everything. And yeah, a lot of other good sessions on mental health. And I think it’s a good mixture. So, for me, meeting the people that I normally don’t meet because it’s the first time, and it’s not really the industry we normally operate in, combined with the educational factor, it’s just been amazing so far.

Jamie Gassmann: [00:01:41] Yeah. Any standouts that — I know you mentioned the aviation one and some mental health, but are there any particular, you know, takeaways or like a session you attended, and you’re like, “Oh, my gosh. That is — I’m going to bring that back and put that right into action”?

Claudia Schmiedhuber: [00:01:54] To be honest, almost everything, because our industry is such a niche industry, the aero medical industry that we operate in. And I know that the risk management industry, it’s actually something that I think we have a lot of synergies with, but we haven’t really been in contact so far. So, for me — and that’s also the reason why I wanted to attend RIMS for the first time is really to find out where we connect, and what we have in common together, and where the synergies lie.

So, it’s been really great. And I already briefed our board and said, “You know, this is really worth attending. And we’ll definitely try to get more involved for the next time, and then bring our industry and what we do,” which I think is a very good part and very important part of risk management when it comes to your staff, your employees, and then your health and duties of care and everything. So, yeah, I’m bringing back a lot. And also a lot of good goodies, so.

Jamie Gassmann: [00:02:43] Oh, absolutely.

Claudia Schmiedhuber: [00:02:44] We have alot-

Jamie Gassmann: [00:02:45] You can’t forget about the tchotchkes and swag on the table, right?

Claudia Schmiedhuber: [00:02:48] Oh, perfect. Yeah. They’re amazing.

Jamie Gassmann: [00:02:49] Awesome. I hope you brought a separate suitcase. So, I’ve seen some people grab a lot of stuff in the past.

Claudia Schmiedhuber: [00:02:54] Actually, I think I have to get another one because there’s a really good stuff here.

Jamie Gassmann: [00:02:58] Goodness.

Claudia Schmiedhuber: [00:02:58] Yeah, definitely.

Jamie Gassmann: [00:02:58] That’s fantastic. So, let’s spend a little bit of time talking about what your organization does. I know you’re seeing a really nice kind of connection with RIMS. So, can you tell me a little bit about what your organization does?

Claudia Schmiedhuber: [00:03:11] So, EURAMI or the European Aero-Medical Institute is basically a global accreditation organization for aeromedical transportation, which includes rotary wing, fixed wing and commercial airline medical escorts. So, we are the guys that bring you back when you’re injured, or sick, or needs transportation, needs support getting home from abroad, either when you’re on vacation or on a business trip, or when you’re simply an expatriate or for whatever reason when you’re not in your home country. So, our providers – and we have more than 55 all over the world – do support that and help people do that.

Jamie Gassmann: [00:03:49] Great. So, if I’m a customer of yours, and I’ve got an employee traveling to another country, talk me through kind of a scenario of when your services would be like most applicable and how that would benefit me.

Claudia Schmiedhuber: [00:04:01] So, EURAMI itself, we do not operationally bring anyone back. We do accredit our members. So, then, those members are providers that are the operation part of that. What we do is basically assure that if you work with an EURAMI provider, if you use a EURAMI provider, you get excellence, you get quality, and you got the utmost patient care that you can have. So, if you are abroad or sick, you always or should always have travel insurance, for example or if I send my staff abroad, you have expatriate insurance.

So, the first thing to do would be to call that assistance company, that medical assistance company that works with your insurance company. And then, they start the process by, first of all, evaluating like, how sick is that person? How injured is the person? Is the quality on-site really good enough? Is it sufficient? Does it have to be transported to another hospital or does it have to be transported back? And that’s where we come into place.

So, basically, once the medical assistance company, which is also a big part of our industry, and our the clients or our providers says, “Okay, this person’s fit to fly. We need to bring them back because there’s not sufficient medical care,” our providers step into action, and they basically arrange everything from flight permits, landing permits, to making sure that you have the adequate medication on board, you have the equipment on board.

It’s really a flying ICU. So, you’re only allowed to have very highly qualified staff, doctors, nurses, paramedic. And then, they step into the aircraft and fly wherever you are all around the world where that’s far away or where that’s very close. And they bring you back safely, and make sure that even though you’re in a horrible situation, you feel cared for, and you feel supported and that we make the situation a little bit better as much as we can.

Jamie Gassmann: [00:05:48] Wow. Because, you know, that’s obviously so scary for somebody who’s-

Claudia Schmiedhuber: [00:05:52] Absolutely.

Jamie Gassmann: [00:05:53] … in a, you know, a foreign country-

Claudia Schmiedhuber: [00:05:56] Absolutely.

Jamie Gassmann: [00:05:56] … and not sure of what kind of health care they might have available. They know they need something. And to to know they’ve got that opportunity to have somebody there is fantastic.

Claudia Schmiedhuber: [00:06:03] Absolutely. And I’ve worked as a flight paramedic myself. So, I started a few years back already. And really, it’s the most amazing feeling when you’re able to help someone, and you go there, and you really see grown-up men, and they just burst into tears when they see you because it’s such a stressful situation. You’re not only far away from home, but you’re suffering a horrible injury or, you know, sickness, and you don’t understand the language maybe, or just out of your comfort zone, and you’re not surrounded by your family and the support system you normally have. You don’t understand the medical system maybe there. And it’s really a very, very horrendous situation to be in. So, we’re really glad when we can help these people, and we can really support them, and we show them kindness and humanity, and make sure that we, as I said, make that horrible situation a little bit better.

Jamie Gassmann: [00:06:55] Yeah, that’s amazing. Well, I am so glad you joined us today, so we could hear about that. That’s one of the great things about coming to a show like this is to hear about services like what your organization helps to provide to carriers in helping to make sure they’ve got that access. So, that’s that’s fantastic.

Claudia Schmiedhuber: [00:07:12] Absolutely. Well, thank you for having me.

Jamie Gassmann: [00:07:13] Yeah.

Claudia Schmiedhuber: [00:07:13] It was a great pleasure.

Jamie Gassmann: [00:07:14] So, if somebody wanted to connect with you and kind of get a little bit more information or figure out how they could become a part of your group, how would they do that?

Claudia Schmiedhuber: [00:07:23] So, you can just Google us, EURAMI. So, this is just EURAMI just www.eurami.org, or simply look up my name, Claudia Schmiedhuber, which is very hard to pronounce probably for all English speakers, and just connect with us. But we are a European Aero-Medical Institute, so you should find us. We’re quite tech-savvy already. So, not hard to miss.

Jamie Gassmann: [00:07:48] Yeah. Wonderful. Well, thank you again for joining us. It’s been great chatting.

Claudia Schmiedhuber: [00:07:51] Thank you so much. And look forward to seeing you soon. Yes.

Outro: [00:07:59] Thank you for joining us on Workplace MVP. R3 Continuum is a proud sponsor of this show. And is delighted to celebrate most valuable professionals who work diligently to secure safe workplaces where employees can thrive.

 

Tagged With: air ambulance, Claudia Schmiedhuber, EURAMI, Jamie Gassmann, Medical Escort, medical transport, R3 Continuum, RISKWORLD 2022, Workplace MVP

LIVE from RISKWORLD 2022: Oscar Villanueva, Managing Director of Security Services, R3 Continuum

May 26, 2022 by John Ray

Security Services
Minneapolis St. Paul Studio
LIVE from RISKWORLD 2022: Oscar Villanueva, Managing Director of Security Services, R3 Continuum
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Security Services

LIVE from RISKWORLD 2022: Oscar Villanueva, Managing Director of Security Services, R3 Continuum

Oscar Villanueva, Managing Director of Security Services for R3 Continuum, joined host Jamie Gassmann at the R3 Continuum booth. Oscar explained the role of security services when clients reach out to R3 Continuum for help, the impact of an event that goes beyond the victim, the ultimate cost of not being prepared, and much more.

Workplace MVP is underwritten and presented by R3 Continuum and produced by the Minneapolis-St.Paul Studio of Business RadioX®.

This show was originally broadcast from the RIMS 2022 RISKWORLD Conference held at the Moscone Center in San Francisco, California.

Oscar Villanueva, Managing Director of Security Services, R3 Continuum

Oscar Villanueva, Managing Director of Security Services, R3 Continuum

Oscar Villanueva, a well-known international security expert, and former federal law enforcement senior executive brings many years of risk assessment and management, investigative, emergency preparedness, training, and critical infrastructure security experience, worldwide. He oversaw the security-based initiatives in over 180 locations throughout the world and has worked directly with the United Nations, Interpol, Europol, and during multiple Olympic Games.

He has over 30 years in federal law enforcement and corporate security consulting domestically and internationally. One of his areas of focus was workplace violence during his time with federal law enforcement and for the last decade in corporate security venues.

He now helps individuals and organizations navigate the difficulties of overall security and risk issues.

Mr. Villanueva lives in San Francisco.

LinkedIn

About Workplace MVP

Every day, around the world, organizations of all sizes face disruptive events and situations. Within those workplaces are everyday heroes in human resources, risk management, security, business continuity, and the C-suite. They don’t call themselves heroes though. On the contrary, they simply show up every day, laboring for the well-being of employees in their care, readying the workplace for and planning responses to disruption. This show, Workplace MVP, confers on these heroes the designation they deserve, Workplace MVP (Most Valuable Professionals), and gives them the forum to tell their story. As you hear their experiences, you will learn first-hand, real-life approaches to readying the workplace, responses to crisis situations, and overcoming challenges of disruption. Visit our show archive here.

Workplace MVP Host Jamie Gassmann

Jamie Gassmann, Host, “Workplace MVP”

In addition to serving as the host to the Workplace MVP podcast, Jamie Gassmann is the Director of Marketing at R3 Continuum (R3c). Collectively, she has more than fourteen years of marketing experience. Across her tenure, she has experience working in and with various industries including banking, real estate, retail, crisis management, insurance, business continuity, and more. She holds a Bachelor of Science Degree in Mass Communications with special interest in Advertising and Public Relations and a Master of Business Administration from Paseka School of Business, Minnesota State University.

R3 Continuum

R3 Continuum is a global leader in workplace behavioral health and security solutions. R3c helps ensure the psychological and physical safety of organizations and their people in today’s ever-changing and often unpredictable world. Through their continuum of tailored solutions, including evaluations, crisis response, executive optimization, protective services, and more, they help organizations maintain and cultivate a workplace of wellbeing so that their people can thrive. Learn more about R3c at www.r3c.com.

Company website | LinkedIn | Facebook | Twitter

 

TRANSCRIPT

Intro: [00:00:03] Broadcasting Live from RISKWORLD 2022 at the Moscone Center in San Francisco, it’s time for Workplace MVP. Brought to you by R3 Continuum, a global leader in helping workplaces thrive during disruptive times. Now, here’s your host.

Jamie Gassmann: [00:00:23] Hi, everyone. Your host, Jamie Gassmann here at the RISKWORLD 2022 Expo Hall in R3 Continuum Booth. And joining me is Oscar Villanueva, who is with R3 Continuum. Welcome to the show.

Oscar Villanueva: [00:00:38] Hello, Jamie. Good talking with you today.

Jamie Gassmann: [00:00:40] So, talk to me a little bit about the role you play at R3 Continuum.

Oscar Villanueva: [00:00:44] Well, my role is as Managing Director of Security Services for R3 Continuum. And, basically, what I do is I support the organization and clients when it comes to security services. And that could be anything from investigations, protective services, threat assessments, facility security assessments. Anything that has to do with physical security, I am available for clients to to use and to take advantage of our services.

Jamie Gassmann: [00:01:13] Yeah. You know, and from conversations I’ve had with you, you know, the uniqueness of the services that R3 provides is that behavioral health component to the solution. So, talk to me a little bit about that and how that’s a differentiator or unique in the marketplace.

Oscar Villanueva: [00:01:28] Well, you know, R3 continuum is a leader in behavioral health support and solutions with disruptive event management and crisis response, all of those kinds of services. And R3 has been doing it for many, many years and doing it very, very well as a leader in the industry. What makes my contribution to R3 significant is that every time you have a crisis situation, every time you have a workplace violence issue, every time you have a call that you’re making to R3 Continuum for services, there’s usually a security component that comes along with that. And, you know, having those two services – security and crisis response – along with behavioral health really does a unique and best-in-class response service from R3 Continuum for our clients. So, I think it’s an important component.

Jamie Gassmann: [00:02:26] Yes, it’s almost like they have the holistic response basically. It’s like you can look at it from a physical, you know, what caused the particular, you know, situation or incident, but then also from the behavioral side of it as well. They’re kind of almost getting a comprehensive kind of support from the company, correct?

Oscar Villanueva: [00:02:44] Yes. And I think part of what that type of service means is that R3 Continuum uses a team of experts approach. So, if you come to R3 Continuum, and you’re getting behavioral health, and there’s some security question that comes up, I’m brought into the case, the situation, and I provide an assessment from a security perspective. And if I’m working a security issue, you know, the same thing occurs because, you know, R3 Continuum has experts in behavioral health. So, the combination of the two and a team-of-experts approach is really what makes it a powerful service for our clients.

Jamie Gassmann: [00:03:26] And from a risk insurance perspective, you know, taking and looking at it through that lens, you know, how does that help them from like a litigation perspective or kind of a risk mitigation perspective?

Oscar Villanueva: [00:03:40] Well, for insurance providers, I think the most important thing is to mitigate crisis and even to prevent it, if you can. And contacting R3 Continuum, for example, I can think of a number of cases where, perhaps, you had a workplace violence issue that started as a threat, and then, through our services and doing a threat assessment, we are able to discover what the cause of the threat is, what’s behind the the potential violence, and we can provide an assessment as to what the best way is to move forward. And when you do this, you’re really either preventing or mitigating risk, which in the insurance world, I’m fairly certain that it’s extremely important. The less claims you have, the better off you are, or if you can minimize the claim to the lowest possible level, so that the loss is contained, then it becomes very desirable for an insurance company to use those services.

Jamie Gassmann: [00:04:44] Absolutely. And it also helps holistically for that organization to recover, you know, financially and not only that, but with their people as well.

Oscar Villanueva: [00:04:53] Right. Yeah. So, clients that — excuse me. Clients that use us, generally, are able to get the situations resolved quicker and people back to work sooner. And in the long run, that results in some, you know, significant results that really can save not only financial resources but also minimizes the human effects of this type of crisis when it happens to someone at work.

Jamie Gassmann: [00:05:25] Absolutely. And so, you are presenting on Wednesday on the human impact or the human cost, the true cost to human impact of workplace violence. Can you talk a little bit about that presentation that you’re giving here at RIMS?

Oscar Villanueva: [00:05:41] Yes, it’s on Wednesday at noon at the Thought Leader Theater on the exhibit hall. And what I want to talk about is the true impact of workplace violence on individuals at the workplace, and how it’s not just the individuals that are affected at the workplace but their families, coworkers that maybe were not there at the time. There’s a range of individuals, a number of people that get affected beyond the victim.

And when you hear about this workplace violence issues on the news or in the media, typically you think about the victim, right? The victim was, you know, threatened, assaulted or even killed, unfortunately. But there’s a range of other — there’s other victims that go along with that particular one that are almost unnoticed or unmentioned that also suffer. So, I think there’s a bit of a discussion to be had there, along with also talking about how to mitigate it, how to plan for it and how to prepare for it because the better an organization prepares for it, obviously, the less likely it is that it will happen. And if it does happen, then the impact can be minimized significantly.

Jamie Gassmann: [00:07:04] Yeah, it’s almost like a ripple effect, right?

Oscar Villanueva: [00:07:06] Correct.

Jamie Gassmann: [00:07:06] You got your kind of point of impact where you have your most concentrated, impacted employees. But there’s always more people that are involved that have to be taken into consideration. And then, not only that, how do you support them to make sure that they get the help that they need, you know, being that they might be in more of like a tertiary kind of layer of of impact and could get forgotten.

Oscar Villanueva: [00:07:28] That’s very true. Very true.

Jamie Gassmann: [00:07:29] Yeah.

Oscar Villanueva: [00:07:30] And, you know, it all starts with behavioral health, because when somebody goes to trauma and crisis, it’s really important to get them back to some level of normalcy. You never-

Jamie Gassmann: [00:07:39] Yeah.

Oscar Villanueva: [00:07:39] You know, it never goes away. You know, the thoughts of being in a workplace violence issue or witnessing a workplace violence homicide or something like that, it really never leaves you. But with behavioral health and psychological support, you can really have people come back to some level of normal and continue their daily lives without it affecting them to a large extent.

Jamie Gassmann: [00:08:01] Yeah. And what I’ve heard, and I don’t know if you can kind of comment on that, I know that there might be others within R3 that can as well, that there’s a different type of — you need somebody specialized in these types of incidents that it’s a different type of coaching or consulting that they’re giving to individuals impacted as opposed to someone that maybe just has like a depression or anxiety. It’s a different type of support, correct?

Oscar Villanueva: [00:08:29] Well, yes, that has been my experience. And I think R3 Continuum does it very, very well with the staff of counselors that are available and how quickly you can get there to provide the services. Because after you have a crisis, it’s really critical to have someone get to those individuals as quickly as possible. The sooner they can talk about how they feel and what happened, the faster they can recover. And so, it’s really critical that that happens. Yes.

Jamie Gassmann: [00:08:56] Yeah, absolutely. So, if there are three takeaways or takeaways that you want your audience to be left with after attending your session, what would those be?

Oscar Villanueva: [00:09:06] Well, one is that it’s important to prepare. And in order to prepare, you really need to do a few things, mainly to put together a workplace violence program with threat assessment teams, and just be ready for anything that comes because through that process, you can prevent or you can mitigate workplace violence going forward. So, that would be number one.

The second is that the impact of workplace violence on individuals goes far beyond that initial victim, and it really affects their families, or communities or workers. So, that would be the second takeaway. So, when you’re thinking about a workplace violence issue, it’s really important to consider who else is being affected by this. So, that would be the second takeaway.

And the third takeaway that I would like to share is that oftentimes, you know, there’s a saying that when you’re a hammer, everything looks like a nail. And so, many of our clients tend to think about their world on the basis of what they do for a living. For example, they could be in manufacturing, they could be in services, they could be a medical office. And so, their worldview always focuses on that type of service or that type of product that they’re manufacturing. But in reality, when it comes to workplace violence, it kind of goes outside of that. So, you have to shift your paradigm, your thinking to consider, “Okay, I am a manufacturing company primarily, but if I have a workplace violence issue, that could be a problem. So, I’m going to think about that. I’m going to prepare for that. And I’m just going to go back and do my business because now I’m prepared,” right?

And the result of that is that, oftentimes, companies, organizations that have workplace violence issues fail to prepare for it. But when something happens, there’s no end to how much money they have to spend on it and they’re gladly spending it. So, in the long run, it’s easier, cheaper and better to prepare ahead of time than to have an issue later and make it very costly in terms of human capital and also financial capital.

So, prepare early and often, have a plan, and be ready because there’s only really two kinds of companies in this world, one that has had a workplace violence issue and that one that will have a workplace violence issue because as long as you employ people, as long as you have employees, you’re going to have those kinds of concerns. So, those would be my three recommendations.

Jamie Gassmann: [00:11:42] Wonderful. And that sounds like a great presentation. I hope the audience picks up on all those great takeaways that you’re providing to them. If somebody wanted to get a hold of you to learn a little bit more about what R3 Continuum does or a little bit more about what your role is there and the services that we provide, how can they do that?

Oscar Villanueva: [00:12:02] Well, they can get a hold of me through R3 Continuum by going to the website, and there’s a contact information in there. The other way is to just email me the Oscar,Villanueva@r3c.com.

Jamie Gassmann: [00:12:19] Wonderful. And that website’s r3c.com, correct?

Oscar Villanueva: [00:12:22] That’s correct.

Jamie Gassmann: [00:12:23] Awesome. Well, thank you so much for joining us, Oscar. It’s been great to have you on the show.

Oscar Villanueva: [00:12:26] Thank you, Jamie.

Outro: [00:12:32] Thank you for joining us on Workplace MVP. R3 Continuum is a proud sponsor of this show and is delighted to celebrate most valuable professionals who work diligently to secure safe workplaces where employees can thrive.

 

Tagged With: behavioral health, Crisis Response, Jamie Gassmann, Oscar Villanueva, preventing workplace violence, R3 Continuum, RISKWORLD 2022, Security Services, Workplace MVP, workplace violence

LIVE from RISKWORLD 2022: Allison Scaia, The Hartford

May 17, 2022 by John Ray

The Hartford
Minneapolis St. Paul Studio
LIVE from RISKWORLD 2022: Allison Scaia, The Hartford
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The Hartford

LIVE from RISKWORLD 2022: Allison Scaia, The Hartford

Allison Scaia, VP of Product Development for The Hartford, joined host Jamie Gassmann LIVE in the R3C booth at RISKWORLD 2022. She described the focus of their Health Services team, to dive deep into the claims data of existing clients both for better serving their clients and to provide a holistic view of trends, both current and future. She said the data analyzed by The Hartford is currently focused on musculoskeletal issues and that they offer services such as virtual ergonomic assessments to help workers stay productive and healthy.

Workplace MVP is underwritten and presented by R3 Continuum and produced by the Minneapolis-St.Paul Studio of Business RadioX®.

This show was originally broadcast from the RIMS 2022 RISKWORLD Conference held at the Moscone Center in San Francisco, California.

Allison Scaia, VP, Product Development – Health Services, The Hartford

Allison Scaia, VP, Product Development – Health Services, The Hartford

Allison Scaia is VP of Product Development in Health Services for The Hartford. She is focused on driving innovation and top-line opportunity for The Hartford in the newly created Health Services team that capitalizes on their market-leading position as #1 in Leave Management, #1 in Fully Insured Disability, and #2 in Workers’ Compensation.

Allison is a proud alumna of The Hartford’s Leadership Development Program with experiences across Personal Lines Product Management, Claims, Performance Analytics, Process Improvement (Six-Sigma Black Belt Certified), and IT.

For more than 211 years, The Hartford has provided people and businesses with the support and protection they need to pursue their unique ambitions, seize opportunity and prevail through unexpected challenges. They view underwriting human achievement to be at the heart of what they do, aiming to build resilience in their communities, empower personal and business success for their customers and create a culture where their employees can thrive.

Allison Scaia LinkedIn

Company website | Company LinkedIn

About Workplace MVP

Every day, around the world, organizations of all sizes face disruptive events and situations. Within those workplaces are everyday heroes in human resources, risk management, security, business continuity, and the C-suite. They don’t call themselves heroes though. On the contrary, they simply show up every day, laboring for the well-being of employees in their care, readying the workplace for and planning responses to disruption. This show, Workplace MVP, confers on these heroes the designation they deserve, Workplace MVP (Most Valuable Professionals), and gives them the forum to tell their story. As you hear their experiences, you will learn first-hand, real-life approaches to readying the workplace, responses to crisis situations, and overcoming challenges of disruption. Visit our show archive here.

Workplace MVP Host Jamie Gassmann

Jamie Gassmann, Host, “Workplace MVP”

In addition to serving as the host to the Workplace MVP podcast, Jamie Gassmann is the Director of Marketing at R3 Continuum (R3c). Collectively, she has more than fourteen years of marketing experience. Across her tenure, she has experience working in and with various industries including banking, real estate, retail, crisis management, insurance, business continuity, and more. She holds a Bachelor of Science Degree in Mass Communications with special interest in Advertising and Public Relations and a Master of Business Administration from Paseka School of Business, Minnesota State University.

R3 Continuum

R3 Continuum is a global leader in workplace behavioral health and security solutions. R3c helps ensure the psychological and physical safety of organizations and their people in today’s ever-changing and often unpredictable world. Through their continuum of tailored solutions, including evaluations, crisis response, executive optimization, protective services, and more, they help organizations maintain and cultivate a workplace of wellbeing so that their people can thrive. Learn more about R3c at www.r3c.com.

Company website | LinkedIn | Facebook | Twitter

Tagged With: Allison Scaia, health services, insurance, Jamie Gassmann, musculoskeletal injury, R3 Continuum, RISKWORLD 2022, The Hartford, Workplace MVP

LIVE from RISKWORLD 2022: Mitch Dunford, The National Alliance

May 12, 2022 by John Ray

National Alliance
Minneapolis St. Paul Studio
LIVE from RISKWORLD 2022: Mitch Dunford, The National Alliance
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LIVE from RISKWORLD 2022: Mitch Dunford, The National Alliance

Mitch Dunford, Chief Marketing Officer at The National Alliance, was Jamie Gassmann’s guest in the R3 Continuum booth LIVE from RISKWORLD 2022. Mitch shared the course offerings and programs from The National Alliance, the national insurance marketing group, IMCA, trends they are seeing at The National Alliance, and more.

Workplace MVP is underwritten and presented by R3 Continuum and produced by the Minneapolis-St.Paul Studio of Business RadioX®.

This show was originally broadcast from the RIMS 2022 RISKWORLD Conference held at the Moscone Center in San Francisco, California.

Mitch Dunford, Chief Marketing Officer, The National Alliance for Insurance Education and Research

Mitch Dunford, Chief Marketing Officer, The National Alliance for Insurance Education and Research

Mitch Dunford is the Chief Marketing Officer for the National Alliance.

For over five decades, The National Alliance has set the standard for quality, practical continuing education and for delivering what insurance and risk management practitioners want. Over 150,000 respected professionals, across the U.S. and worldwide, have used and continue to use their programs as the foundation upon which they build their successful careers and businesses.

The educational programs and research conducted by The National Alliance were built on a foundation of integrity, innovation, and imagination. These qualities commit them to act responsibly, to be accountable for their actions, to fulfill their obligations, and to inspire others with their relentless determination to achieve a standard of excellence in every endeavor.

The National Alliance began with a request from a small group of independent agents in Texas who were seeking a first-of-its-kind educational program for insurance practitioners. It has grown to become the nation’s leading professional insurance and risk management education resource. From the inception of the very first CIC institute, conducted in 1969 in Austin, Texas, they have had two very simple goals:

  • To provide excellent programs of practical value to the best insurance and risk management practitioners, and
  • To continually work to bring greater recognition and value to their achievements.

Mitch Dunford LinkedIn

Company website | Company LinkedIn

About Workplace MVP

Every day, around the world, organizations of all sizes face disruptive events and situations. Within those workplaces are everyday heroes in human resources, risk management, security, business continuity, and the C-suite. They don’t call themselves heroes though. On the contrary, they simply show up every day, laboring for the well-being of employees in their care, readying the workplace for and planning responses to disruption. This show, Workplace MVP, confers on these heroes the designation they deserve, Workplace MVP (Most Valuable Professionals), and gives them the forum to tell their story. As you hear their experiences, you will learn first-hand, real-life approaches to readying the workplace, responses to crisis situations, and overcoming challenges of disruption. Visit our show archive here.

Workplace MVP Host Jamie Gassmann

Jamie Gassmann, Host, “Workplace MVP”

In addition to serving as the host to the Workplace MVP podcast, Jamie Gassmann is the Director of Marketing at R3 Continuum (R3c). Collectively, she has more than fourteen years of marketing experience. Across her tenure, she has experience working in and with various industries including banking, real estate, retail, crisis management, insurance, business continuity, and more. She holds a Bachelor of Science Degree in Mass Communications with special interest in Advertising and Public Relations and a Master of Business Administration from Paseka School of Business, Minnesota State University.

R3 Continuum

R3 Continuum is a global leader in workplace behavioral health and security solutions. R3c helps ensure the psychological and physical safety of organizations and their people in today’s ever-changing and often unpredictable world. Through their continuum of tailored solutions, including evaluations, crisis response, executive optimization, protective services, and more, they help organizations maintain and cultivate a workplace of wellbeing so that their people can thrive. Learn more about R3c at www.r3c.com.

Company website | LinkedIn | Facebook | Twitter

TRANSCRIPT

Intro: [00:00:03] Broadcasting live from Riskworld 2022 at the Moscone Center in San Francisco, it’s time for Workplace MVP. Brought to you by R3 Continuum, a global leader in helping workplaces thrive during disruptive times. Now, here’s your host.

Jamie Gassmann: [00:00:24] Hi, everyone. Your host, Jamie Gassmann here at day two at Riskworld 2022 in the expo hall, in R3 Continuum’s booth. And joining me is Mitch Dunford, he’s with The National Alliance.

Mitch Dunford: [00:00:37] Hey.

Jamie Gassmann: [00:00:37] Hi, Mitch.

Mitch Dunford: [00:00:38] Hi. Thank you for having me.

Jamie Gassmann: [00:00:40] Yeah, welcome to the show.

Mitch Dunford: [00:00:41] It’s great.

Jamie Gassmann: [00:00:42] So, talk to me about, what does the National Alliance do?

Mitch Dunford: [00:00:45] We are just over 50 years old. We are one of the leading educators in the insurance industry. We do continuing education. We also have five different designation programs for insurance and risk management professionals, three on the insurance side and two on the risk management side.

Jamie Gassmann: [00:01:03] Wonderful. And then, what kind of platform are those educational resources available and is it online learning?

Mitch Dunford: [00:01:09] Yeah, good question.

Jamie Gassmann: [00:01:10] Yeah.

Mitch Dunford: [00:01:10] Yeah, so it’s all of the above. Historically, we have provided live classroom events across the country—across the world, as a matter of fact. And then, obviously, with COVID, that all shifted and we moved it 100% online. So, we have live instructor-led online courses, and we have a number of self-paced courses, where you can log on to our website and experience an educational program on your own time, make your own progress.

Jamie Gassmann: [00:01:42] Yeah. So, if one of the insurance carriers here is looking to offer training or seeking training from your organization, what are some of the topics and educational content you have available for-

Mitch Dunford: [00:01:53] Oh, runs the gamut across property casualty insurance, commercial lines, personal lines, life and health. We have an introductory series for new people that introduces them to some of just the fundamentals of the insurance industry, the language, then we have a program for CSRs. It’s called the CISR. And then, we have a program for producers, principals to earn the CIC. And then, there are two risk management designations, the CRM, the certified risk manager, and then a special risk management program for risk managers who focus on education or schools.

Jamie Gassmann: [00:02:35] Fabulous. And you’re also a part of a marketing organization that are—marketing organizational group, kind of like a networking group, where marketers and PR representatives of these various companies here at the RIMS World are able to participate in, do you want to tell me a little bit about that?

Mitch Dunford: [00:02:52] Sure. Yeah. It’s the IMCA, the Insurance Marketing and Communications Association. I’m on their board. I’m also currently the Chair of their CMO Council. And in fact, this June in Orlando, we’re holding a live annual event, where I’m hosting a panel that focuses on what we’re calling the new normal, post-COVID. What’s our work life like now, post-COVID? What are the expectations of our employees? What are the expectations of our employers in this new normal after COVID?

Jamie Gassmann: [00:03:28] Interesting. And so, that group of panel members, who are they among? Like are they representatives from different carriers?

Mitch Dunford: [00:03:37] Right. We’ll have representatives from some carriers, we’ll have representatives from agencies, and we have some HR people there.

Jamie Gassmann: [00:03:44] Fabulous. So, you’ll have like a really nice mixture of kind of expertise helping to comment in that area. That’s fantastic.

Mitch Dunford: [00:03:50] Right. And I roped in one of my colleagues, Jeff Buck, who works on our marketing team. He’s a millennial, and I said, “We need your voice on there, Jeff, to represent the younger people and how they see themselves in this new work environment”.

Jamie Gassmann: [00:04:05] Yeah, absolutely. So, with, obviously, the networking group you’re in, and you’re touching on some trending things in terms of that new normal, and especially with a bunch of workplaces looking at that return to the office, the training that National Alliance is providing, are there trainings that you’re providing that help to tap into some of that from a risk perspective? Is there any trending that you’re seeing that’s different from before, or is it all pretty much status quo?

Mitch Dunford: [00:04:33] Well, what we’re hearing right now, we’re hearing it at the National Alliance is our people are more interested now than they ever have been in their work-life balance. They discovered that, hey, we don’t need to drive into the office every day, I don’t need to sit in traffic, I don’t need to burn up fuel, we can be just as effective, or sometimes, even more effective working remotely. So, at The National Alliance, we’ve tried to respond to that.

Mitch Dunford: [00:05:04] We’ve done some remodeling at our office, making workspaces where people can come in when they want to come in, just plug in their laptops, collaborate, go to work. We’ve built some meeting spaces and our employees are really excited about having that option. We also have built a new recording studio, a podcast studio and a new video studio at our headquarters to use audio and video in our educational content. It’s kind of fun.

Jamie Gassmann: [00:05:35] Yeah, that’s awesome. Like trying different techniques of ways to communicate, right? Because that’s one of the things I’ve noticed as a marketer myself, is that that easier to digest content is just what people are craving, kind of that quick audio medicine.

Mitch Dunford: [00:05:51] Right. And this younger generation, I mean, that’s how they learn. In fact, I have a son who’s in his late 20s, very successful young man, on his resume, when it asks for his educational experience, he puts YouTube on there, because he’s learned so much. He’s a marketer, he’s a PR guy, he’s learned so much from YouTube, he lists it as one of the educational organizations that has helped him build his career. Isn’t that amazing?

Jamie Gassmann: [00:06:21] That is amazing. I’ve never heard of that, but it makes sense. It’s like I think of like around the house, you want to fix something yourself, go to YouTube.

Mitch Dunford: [00:06:31] When you want to know how to build a website or something like that, go to YouTube.

Jamie Gassmann: [00:06:34] Yes, go to YouTube. Wow. That is fascinating. So interesting. And I know that like work-life balance, I know my team, I’ve got a few, including myself, we like to take afternoon runs, like use that as your lunch break. I know you and I both participate in this 5K this morning, oh, the views of the Golden Gate and Alcatraz, wow, unforgettable. So, I mean-

Mitch Dunford: [00:06:55] But wait a minute.

Jamie Gassmann: [00:06:55] Yeah.

Mitch Dunford: [00:06:56] So, you guys, in the afternoons, your team, you stop what you’re doing and you guys go out on a run?

Jamie Gassmann: [00:07:02] Well, they go on their own individual, but they take their lunch break and they do that.

Mitch Dunford: [00:07:06] That’s amazing.

Jamie Gassmann: [00:07:06] Yeah. And I do the same thing. It just breaks up that workday and I like it. In fact, we’re planning a team 5K at some point this summer. We’re going to all get together and go run something together.

Mitch Dunford: [00:07:16] I love what you guys do. I mean, you’re focused on the mental wellbeing, and how an employee’s emotional state impacts their productivity, their happiness in their jobs.

Jamie Gassmann: [00:07:30] Yeah, it makes a huge difference.

Mitch Dunford: [00:07:32] Huge.

Jamie Gassmann: [00:07:32] It really does. Yeah. Because it’s like if your employee is not happy, either, A, they’re not going to stay, or B, you’re not going to get the full potential out of them. And so, ensuring that you’re supporting their wellbeing, particularly following something catastrophic in that work environment they’ve never maybe experienced before in their life, can make a huge difference in how they view you as their employer.

Mitch Dunford: [00:07:54] Huge. And I think employees are wanting more of that. In their relationship with their bosses and their careers, they want to feel appreciated and like their whole person is important.

Jamie Gassmann: [00:08:07] Absolutely.

Mitch Dunford: [00:08:08] And as we express that, their job satisfaction increases, everything, all the productivity, the quality of the work goes up.

Jamie Gassmann: [00:08:19] Yeah. And as humans, by nature, following something that happens in the work environments, like a disruption of some sort, a lot of times, people don’t really quite know what they need in that moment or how to process that. And having somebody come in that helps them to just like talk through how they’re feeling or even just for them to hear how others might be feeling can be really supportive overall as an organization. So, it does make a huge difference.

Mitch Dunford: [00:08:46] I know for me, my father passed away back in November and it wasn’t unexpected. He was in his late 80s, had dementia, but I was surprised how much it impacted me, and just my work, my thought processes. I even expressed it to Will Hold, our CEO, just, “Will, this is really getting to me”, and chatted about it. But you’re right, an employee’s emotional wellbeing really impacts their performance at work.

Jamie Gassmann: [00:09:20] Yeah. And it’s not always a mental illness, per se, it’s just that things happen, and sometimes, you just need an outlet to process it.

Mitch Dunford: [00:09:30] Right.

Jamie Gassmann: [00:09:30] Yeah, absolutely. It’s been really great chatting with you.

Mitch Dunford: [00:09:33] Oh, thank you.

Jamie Gassmann: [00:09:34] If somebody wanted to get a hold of you and learn a little bit more about the National Alliance or about the marketing organization that you said-.

Mitch Dunford: [00:09:42] The IMCA.

Jamie Gassmann: [00:09:42] IMCA. I just didn’t want to mix up my letters there.

Mitch Dunford: [00:09:45] Yeah. It’s the insurance industry, there are acronyms for everything.

Jamie Gassmann: [00:09:47] Absolutely. So, if anybody wanted to learn a little bit more about that or get information about your June conference that’s coming up, how would they be able to do that?

Mitch Dunford: [00:09:55] So, the website for the IMCA is imcanet.com. Just visit their website. And like I said, the annual event is in June this year in Orlando. If you’re interested in The National Alliance, or any of our designation programs, or CE, you can visit our website at www.scic.com.

Jamie Gassmann: [00:10:18] Wonderful.

Mitch Dunford: [00:10:19] Yeah.

Jamie Gassmann: [00:10:19] Well, thanks again so much for joining me, Mitch.

Mitch Dunford: [00:10:21] Thank you. My pleasure.

Jamie Gassmann: [00:10:21] It’s been so great talking with you.

Mitch Dunford: [00:10:23] So fun to see you and congratulations on the run this morning.

Jamie Gassmann: [00:10:25] Oh, you as well. Yeah, we were big finishers.

Mitch Dunford: [00:10:27] Yeah, we got through it.

Jamie Gassmann: [00:10:28] It was a blast.

Mitch Dunford: [00:10:30] Yeah. Thank you, Jamie. I appreciate it.

Jamie Gassmann: [00:10:31] Yes. You’re very welcome. Thank you.

Outro: [00:10:37] Thank you for joining us on Workplace MVP. R3 Continuum is a proud sponsor of this show and is delighted to celebrate most valuable professionals who work diligently to secure safe workplaces where employees can thrive.

 

 

Tagged With: continuing education, Jamie Gassmann, Mitch Dunford, R3 Continuum, RIMS, RISKWORLD 2022, The National Alliance, Workplace MVP

LIVE from RISKWORLD 2022: Mark Walls, Safety National

May 9, 2022 by John Ray

Mark Walls
Minneapolis St. Paul Studio
LIVE from RISKWORLD 2022: Mark Walls, Safety National
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Mark Walls

LIVE from RISKWORLD 2022: Mark Walls, Safety National

Mark Walls, Vice President at Safety National, joined host Jamie Gassmann live in the R3 Continuum booth at RISKWORLD 2022. Not only was Safety National an exhibitor, but Mark also led a public entity session, the only one of its kind at RISKWORLD. He discussed some of the unique challenges public entities face, what he hoped participants would take away from the session, and more.

Workplace MVP is underwritten and presented by R3 Continuum and produced by the Minneapolis-St.Paul Studio of Business RadioX®.

This show was originally broadcast from the RIMS 2022 RISKWORLD Conference held at the Moscone Center in San Francisco, California.

Mark Walls, VP, Communications and Strategic Analysis, Safety National

Mark Walls, VP, Communications and Strategic Analysis, Safety National

Mark Walls is Vice President, Communications and Strategic Analysis, at Safety National. In his capacity with Safety National, Walls leads all thought-leadership activities by combining industry perspective and market intelligence to develop expert content for materials like whitepapers, print and social media, webinars and speaking engagements.

With over 24 years of industry experience, Walls returned to Safety National after spending the last year with Marsh as Workers’ Compensation Market Research Leader. Walls is also the founder of the Work Comp Analysis Group on LinkedIn that, with over 22,000 members, is the largest online discussion community dedicated exclusively to workers’ compensation issues. In addition, Walls is a frequent speaker at industry conferences and is quoted regularly in multiple media outlets.

Walls is based in Safety National’s corporate office in St. Louis, Missouri.

LinkedIn

Safety National

Safety National is a leading specialty insurance and reinsurance provider. Serving thousands of customers nationwide for over 80 years, the Company offers specialized expertise, flexible program and placement design, and unique claims proficiency. Safety National is a member of the Tokio Marine Group and is rated A++ (Superior), FSC XV by A.M. Best. • Top Workplaces, St. Louis Post-Dispatch, 2018, 2020 • Best Places to Work in Insurance, Business Insurance Magazine, 2009, 2011, 2013, 2015, 2017, 2019, 2021

Benefits of Choosing Safety National:

  • Outstanding Ratings: The company is rated A++ (Superior), FSC XV by A.M. Best, and A+ by Standard & Poor’s.
  • Strong Financial Backing: Safety National is a member of the Tokio Marine Group. With nearly $200 billion in assets, Tokio Marine is among the top ten insurance groups in the world and its companies are among the highest-rated.
  • Longevity: Providing service to thousands of customers nationwide since 1942, Safety National can assure you that we will be there when you need us.
  • Customer Service: Safety National is consistently top-rated by broker partners for flexibility and responsiveness.

Company website | LinkedIn

About Workplace MVP

Every day, around the world, organizations of all sizes face disruptive events and situations. Within those workplaces are everyday heroes in human resources, risk management, security, business continuity, and the C-suite. They don’t call themselves heroes though. On the contrary, they simply show up every day, laboring for the well-being of employees in their care, readying the workplace for and planning responses to disruption. This show, Workplace MVP, confers on these heroes the designation they deserve, Workplace MVP (Most Valuable Professionals), and gives them the forum to tell their story. As you hear their experiences, you will learn first-hand, real-life approaches to readying the workplace, responses to crisis situations, and overcoming challenges of disruption. Visit our show archive here.

Workplace MVP Host Jamie Gassmann

Jamie Gassmann, Host, “Workplace MVP”

In addition to serving as the host to the Workplace MVP podcast, Jamie Gassmann is the Director of Marketing at R3 Continuum (R3c). Collectively, she has more than fourteen years of marketing experience. Across her tenure, she has experience working in and with various industries including banking, real estate, retail, crisis management, insurance, business continuity, and more. She holds a Bachelor of Science Degree in Mass Communications with special interest in Advertising and Public Relations and a Master of Business Administration from Paseka School of Business, Minnesota State University.

R3 Continuum

R3 Continuum is a global leader in workplace behavioral health and security solutions. R3c helps ensure the psychological and physical safety of organizations and their people in today’s ever-changing and often unpredictable world. Through their continuum of tailored solutions, including evaluations, crisis response, executive optimization, protective services, and more, they help organizations maintain and cultivate a workplace of wellbeing so that their people can thrive. Learn more about R3c at www.r3c.com.

Company website | LinkedIn | Facebook | Twitter

TRANSCRIPT

Intro: [00:00:03] Broadcasting Live from Riskworld 2022 at the Moscone Center in San Francisco, it’s time for Workplace MVP. Brought to you by R3 Continuum, a global leader in helping workplaces thrive during disruptive times. Now, here’s your host.

Jamie Gassmann: [00:00:22] Hi, everyone. Your host, Jamie Gassmann here, and I am at our podcast sponsor, R3 Continuum’s, booth at Riskworld 2022. And joining me is Mark Walls from Safety National. Welcome, Mark.

Mark Walls: [00:00:35] Welcome. Hello, Jamie. Thank you for having me.

Jamie Gassmann: [00:00:37] Well, it’s a pleasure to have you on the show. So, tell me a little bit about what Safety National does.

Mark Walls: [00:00:43] Safety National is a commercial carrier reinsurer dealing with employers that retain risk, mostly high-deductible self-insurance workers comp, multi lines. We do cyber, a lot of different things, but focused on the commercial casualty line.

Jamie Gassmann: [00:01:00] Wonderful. And so, I know you’re an exhibitor at the show and your booth is like right in the front of the expo hall, so how has it been going for your team here, and conversations, and what’s the energy feel like?

Mark Walls: [00:01:13] It’s just been nice to get out. After two years of not having these events, it’s just been nice to get back in the game again, be out among people again. I think everybody’s really enjoying that.

Jamie Gassmann: [00:01:24] Yeah, I think so, too. I know I’ve been enjoying all of the conversations we’ve been having and the people we’re meeting. I mean, there’s a lot of positive energy, I’m feeling, in the expo hall.

Mark Walls: [00:01:33] Yeah, I would agree. Just everywhere. I mean, the events that I’ve gone to have all been packed, a lot of energy, a lot of enthusiasm. People are just glad to be back in the game.

Jamie Gassmann: [00:01:42] Yes, it definitely is fun to be able to like kind of be amongst like peers in a way, right?

Mark Walls: [00:01:48] Yes, agree.

Jamie Gassmann: [00:01:49] Yes. See people we’ve been seeing on Zoom calls or LinkedIn and social media, going, oh, look at what’s going on in their life, now, we can actually talk about it.

Mark Walls: [00:01:58] Mm-hmm. Agree.

Jamie Gassmann: [00:01:59] Yeah. So, now, you’re a speaker at this year’s conference. Talk to me about what is the topic you’re presenting on?

Mark Walls: [00:02:04] So, tomorrow, I’m leading the public entity industry session. It’s something that I’ve done here at RIMS, as long as I’ve come to RIMS. So, 10-plus years, I’ve led this session and I’ve got Steve Robles from LA County and Kevin Confetti from the University of Chicago helping to lead the discussions. And it’ll be very much a free-form, interactive discussion with the people that show up, talking about the challenges that public entity risk managers are facing and how they’re working through some of those.

Mark Walls: [00:02:33] So, public entity faces some very unique things. Among the things we’ll be talking about is law enforcement liability insurance, and the types of claims, and the size of the claims you’re seeing in that space. Sexual assault, sexual molestation claims, there’s been a lot of changes in legislation around the country impacting that. Another big challenge for public entities is the cyber marketplace. Quite frankly, they’re a huge target for cyber hackers, and because of that, they have a really hard time getting insurance.

Jamie Gassmann: [00:03:07] Wow. Interesting. So, looking at the topic and the panel members, I know you’re having kind of an interactive dialogue, but what are some of the things that you’re hoping that that audience is going to take with them when they leave that session?

Mark Walls: [00:03:21] The goal is to come up with some ideas, some solutions. I mean, everybody knows what the problems are, and there’s a lot of common problems. So, you hope that what you come out of that is a nugget or two around, how have you been able to work around this? What solutions have you found? How are you approaching this? So, that’s the goal with events like this, is to get people together, share ideas, share solutions. If you come away with a nugget or two that helps you solve a problem, you’ve had a successful trip.

Jamie Gassmann: [00:03:52] Yeah, absolutely. It’s almost kind of like an on-show like brainstorming session in a way.

Mark Walls: [00:04:01] It really is. I mean, to me, the thing I’ve missed the most the last two years is the casual collaboration that you have in these events, the opportunities to just have a discussion with people around what’s happening in their world and how they’re dealing with it. And that’s what I try to make this session when we have it, because it’s the only public entity session at the entire conference, and so we want people to come there and just collaborate.

Jamie Gassmann: [00:04:24] Yeah, absolutely. The best part is that human connection where we can learn from each other. So, that’s fantastic. Well, I hope it goes well for you.

Mark Walls: [00:04:33] Thank you. I’m sure it would be amazing.

Jamie Gassmann: [00:04:34] And I absolutely appreciate you being on the show. I know we’ve connected a few times and I kind of pulled your arm, and like, let’s go. So, thank you so much.

Mark Walls: [00:04:41] Well, thank you for having me. I appreciate it very much.

Jamie Gassmann: [00:04:42] Yeah, absolutely. Thanks, Mark.

Mark Walls: [00:04:44] Alright.

Outro: [00:04:49] Thank you for joining us on Workplace MVP. R3 Continuum is a proud sponsor of this show and is delighted to celebrate most valuable professionals who work diligently to secure safe workplaces where employees can thrive.

 

 

Tagged With: Jamie Gassmann, Mark Walls, public entities, R3 Continuum, RIMS, Risk Management, RISKWORLD 2022, Safety National

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