SOAR Vision Group Archives - Page 5 of 7

LEADER DIALOGUE: Evolution of the Baldrige Performance Excellence Program

May 3, 2019 by Mike

Gwinnett Studio

LEADER DIALOGUE: Evolution of the Baldrige Performance Excellence Program

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This week’s guest is Bob Fangmeyer, the Director of the Baldrige Performance Excellence Program at the National Institute of Standards and Technology (NIST).

Topics discussed include:

Evolution of the Baldrige: This will include Bob’s background and stewardship of this national treasure.
Comparative results: What the research demonstrates when comparing Baldrige National award winners to their peers regardless of economic environment.
Performance Excellence Challenges in the Age of Consumerism: Understanding why customer loyalty is won on the battlefield of customer experience, and how to leverage the Baldrige performance excellence principles to accelerate short term gains, and hard-wire a cultural transformation, creating a sustainable competitive advantage.

Bob Fangmeyer/Baldrige Performance Excellence Program

Bob Fangmeyer joined the Baldrige Program in 1997 and after serving in numerous roles over the years was named Director in November 2013. Since then, Bob has been focused on expanding the reach and impact of Baldrige, providing new and improved products and services, ensuring efficient and effective operations, and planning for strategic capability and capacity needs. Bob has owned and managed small businesses and holds a master of business administration degree from the University of Maryland.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

LEADER DIALOGUE: Performance Excellence in the Age of Consumerism

April 19, 2019 by Mike

Gwinnett Studio

LEADER DIALOGUE: Performance Excellence in the Age of Consumerism

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Hospital Governance Board Coaching

Pamela R. Knecht is the guest on this epsiode of Leader Dialogue Radio. Pam is an accomplished governance coach assisting not-for-profit Health Systems with strategic planning, governance, education, and organizational diagnosis and change management. Tune in to learn how to develop ideal board and management alignment, and how to enhance performance efficiency and effectiveness.

Pam Knecht/Accord Limited

Pam Knecht is President and CEO of ACCORD LIMITED, a national consulting firm based in Chicago and is an expert in not-for-profit healthcare governance. For over 22 years she has worked with hospitals, health systems, clinics, and health plans of all types and sizes.

Pam has long been recognized as a thought-leader in the field of governance. In 2007, she was named a Governance Advisor by The Governance Institute. She served as faculty for the former Center for Healthcare Governance of the American Hospital Association. Currently, she is a faculty member for The Governance Institute, iProtean, and multiple state hospital associations.

Pam regularly assists boards and CEOs with strategic planning; corporate and governance restructuring; system affiliation and integration; change management facilitation; and governance assessment, development and coaching. She also shares her extensive experience in governance frequently as a speaker and author.

About SOAR Vision Group

About the Baldrige Foundation

LEADER DIALOGUE: Humanity at the Forefront – Deep Dive

March 22, 2019 by Mike

Gwinnett Studio

LEADER DIALOGUE: Humanity at the Forefront - Deep Dive

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Today we host the deep dive of Humanity at the Forefront in the healthcare industry. During this episode, hosts Jennifer Strahan, Lisa Counsell and Duffie Dixon follow-up last week’s interview with Bob Peterson, the CEO of Millinocket Regional Hospital, and discuss how the hospital is a leader in offering the human touch when providing healthcare to their patients. Another value they discuss is understanding the importance of Critical Access Hospitals to our communities.

Beyond the friendly staff and award-winning patient care, Millinocket Regional Hospital (MRH) provides an impressive range of specialty and general services, with a recent expansion resulting in the addition of eight new specialties and a Walk-In Care facility. In 2018, MRH was awarded the Press Ganey “Guardian of Excellence Award” for exceptional patient experience, a nationally-recognized symbol of achievement for hospitals who consistently perform within the top 5%. Providing jobs to approximately 250 people, MRH is the largest employer in the Katahdin Region and a crucial economic driver within its community.

About SOAR Vision Group

About the Baldrige Foundation

LEADER DIALOGUE: Humanity at the Forefront with Millinocket Regional Hospital

March 17, 2019 by Mike

Gwinnett Studio

LEADER DIALOGUE: Humanity at the Forefront with Millinocket Regional Hospital

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Bob Peterson/Millinocket Regional Hospital

Bob Peterson is the CEO of Millinocket Regional Hospital (MRH), a 25 bed critical access hospital that provides vital healthcare services to those who live, work and play in the Katahdin Region of Maine. The hospital is located at Mt. Katahdin which is the endpoint of the Appalachian Trail which starts in Georgia. Before his arrival at MRH, Bob was the Administrator for Surgery and Women’s and Children’s Services at Eastern Maine Medical Center in Bangor, ME. Prior to that, Bob was the Vice President of Operations at Windham Hospital in Willimantic, CT.

Beyond the friendly staff and award-winning patient care, MRH provides an impressive range of specialty and general services, with a recent expansion resulting in the addition of eight new specialties and a Walk-In Care facility. In 2018, MRH was awarded the Press Ganey “Guardian of Excellence Award” for exceptional patient experience, a nationally-recognized symbol of achievement for hospitals who consistently perform within the top 5%. Providing jobs to approximately 250 people, MRH is the largest employer in the Katahdin Region and a crucial economic driver within its community.

About SOAR Vision Group

About the Baldrige Foundation

LEADER DIALOGUE: Thriving in the Age of Consumerism Deep Dive – Lee Health System’s Accelerated Performance Excellence Journey

March 8, 2019 by Mike

Gwinnett Studio

LEADER DIALOGUE: Thriving in the Age of Consumerism Deep Dive – Lee Health System’s Accelerated Performance Excellence Journey

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Lee Health System has embarked upon an accelerated Baldrige Performance Excellence journey to drive exceptional results, further expanding their position as the preferred healthcare system of choice in Southwest Florida.

Performance excellence in the Age of Consumerism requires an integrated approach to organizational performance management to ensure:

Delivery of increasing value to customers and stakeholders contributing to organizational sustainability;
Improvement of overall organizational effectiveness and capabilities;
Organizational and personal learning.

Monica Ray and Pat Lapekas of Danu Performance Solutions are alumni National Baldrige Examiners and consulting architects on the Lee Health Performance Excellence Journey, collaborating with SOAR Vision Group to provide Lee Health System the Strategy Execution System infrastructure to accelerate results.

The visual Baldrige organizational hierarchy of needs model at www.leaderdialogue.com clarifies the critical aspects of this accelerated organizational performance, specifying where innovation is necessary to achieve sustainable success in the Age of Consumerism.

Monica Ray/Danu Performance Solutions

Monica Ray, RN, MS, MBA is CEO and President of Danu Performance Solutions, LLC (DPS). DPS provides consulting services focused on optimizing processes and performance outcomes, primarily in the healthcare industry. Ms. Ray has over 30 years’ experience in the healthcare industry in various domains at the staff and leadership level including critical care nursing, quality, patient safety, performance and process improvement, regulatory readiness, risk management, and performance excellence (Baldrige). In addition, she is a Fellow of the Advisory Board Company. Ms. Ray is committed to assisting organizations in optimizing performance and accelerating the journey towards performance excellence through incorporation of evidenced based approaches, high reliability principles and the Baldrige Framework into business practices. She brings real-world experience and expertise to assist each client in understanding their current state and enhance their ability to reach their organizational goals. Ms. Ray has served multiple years on the Board of Examiners for the Baldrige National Quality Award and is an alumni examiner. She has also coordinated the Performance Excellence journey from 2007-2011 at Heartland Health, a 2009 Baldrige National Quality Award (BNQA) recipient healthcare organization. Her 12 years working with the Baldrige Excellence Framework includes experience as a BNQA examiner team member, team leader, site visit team member and co-lead, tech editor, applicant, recipient and coach / consultant affording her an in-depth, 360 degree understanding.

About SOAR Vision Group

About the Baldrige Foundation

LEADER DIALOGUE: Thriving in the Age of Consumerism with Lee Health System

March 6, 2019 by Mike

Gwinnett Studio

LEADER DIALOGUE: Thriving in the Age of Consumerism with Lee Health System

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Dr. Alex Daneshmand explains the origins of the Lee Health System journey, why they chose SOAR Vision Group and Danu Performance Solutions to guide and support them on this accelerated transformation journey, and the key ingredients for success.

The consumerism war is won on the battlefield of customer experience. E-commerce access to any product or service regardless of location has significantly increased the speed of competition, forcing organizations to dramatically accelerate production, delivery, and customer service processes. What organizations do not have is time. Instead, they have be able to rapidly progress from strategy to results. For some business leaders the idea of engaging in disciplined thought and action to build a sustainably competitive and differentiated organization seems untenable. The opposite is true. Now more than ever prioritized action, removing process inefficiencies, and empowering employees to act like owners in the pursuit of a customer first, zero-defect journey, is essential for survival now and sustainable success in the future.

Lee Health System understands this and has embarked upon an accelerated performance excellence journey to thrive in the Age of Consumerism.

About SOAR Vision Group

About the Baldrige Foundation

LEADER DIALOGUE: Cybersecurity with Colonel Gemini Majkowski – Deep Dive

November 16, 2018 by Mike

Gwinnett Studio

LEADER DIALOGUE: Cybersecurity with Colonel Gemini Majkowski - Deep Dive

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Today we host the second part of this two-part cybersecurity series of Leader with Colonel Gemini Majkowski, an expert examiner for the Baldrige Performance Excellence framework.

During this episode, our hosts Ben Sawyer, Duffie Dixon, and Jennifer Strahan continue the dialogue with Gemini, diving into the trade-offs of convenience vs. security in the digital age. As a new sector within the Baldrige framework, Cybersecurity forces organizations to balance the modern age of technology with high consumer demands and slow policy updates. We’ll also talk about the significance and difficulty of measuring relevant data and key metrics that matter.

Colonel Gemini Majkowski/G2MQ

Established in 2001, G2MQ offers business leaders and healthcare organizations a unique combination of innovative proprietary tools and a dynamic team of subject matter experts to provide tailored solutions for their clients. From customized standard operating procedures to compliance and accreditation preparations to writing Baldrige National Quality Award applications, G2MQ is a trusted resource.

Utilizing a comprehensive approach, G2MQ not only addresses compliance, accreditation and regulatory issues, but tackles the full spectrum of challenges facing today’s healthcare organizations. Consequently, their clients can take their organizations “above and beyond” compliance to sustainable performance excellence and results.
Colonel Gemini Majkowski is a leader, strategist, and change agent with over 20 years of combined healthcare experience in private sector and DoD. Her core competencies include:leadership, strategic planning, quality management systems, policy development, healthcare administration, Baldrige, Six Sigma, organizational transformation, regulatory compliance, accreditation inspections, audits, and project management.

She worked in the private sector for 26 years and developed corporate strategies and quality management systems for 11 healthcare organizations. Gemini also created organizational structure; launched innovative quality and performance management systems; and drove sweeping impact to organizational efficiency, effectiveness, and sustainability.

With 16 years of experience in the U.S Air Force, Gemini served in leadership positions as an active duty and reserve officer. She is currently IMA to the Director of Staff and Senior Executive officer, Office of the Air Force Surgeon General, Washington DC. Gemini has spearheaded ground work/development of Air Force Medical Service strategy management framework. She led leadership development, organizational transformation, and execution of strategic initiatives. Gemini facilitated cross-functional communication. She served as key consultant to the 31-member Strategic Management Group responsible for turning the Surgeon General’s vision into reality.

About SOAR Vision Group

About the Baldrige Foundation

LEADER DIALOGUE: Cybersecurity with Colonel Gemini Majkowski

November 15, 2018 by Mike

Gwinnett Studio

LEADER DIALOGUE: Cybersecurity with Colonel Gemini Majkowski

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Join us for this two-part series of Leader Dialogue to discuss the relevance and risk of cybersecurity with Colonel Gemini Majkowski. According to the 2018 American Hospital Association environmental scan, the magnitude data breaches from cyberattacks cost the U.S. $6.2B annually with an average of $2.2M and over 3K records compromised per healthcare incident alone.

During the first part of this series, Gemini introduces our audience to the convergence of the digital era and healthcare – the advantages and threats to both consumers and organizations.

Join Gemini and our hosts Ben Sawyer, Duffie Dixon, and Jennifer Strahan to discuss not only the impact of organizational threats, but also the requirements to protect organizations from these threats as well.

Colonel Gemini Majkowski/G2MQ

Colonel Gemini Majkowski is a leader, strategist, and change agent with over 20 years of combined healthcare experience in private sector and DoD. Her core competencies include:leadership, strategic planning, quality management systems, policy development, healthcare administration, Baldrige, Six Sigma, organizational transformation, regulatory compliance, accreditation inspections, audits, and project management.

About SOAR Vision Group

About the Baldrige Foundation

LEADER DIALOGUE: Transformation Requires Innovation – Deep Dive with Roger Spoelman

November 6, 2018 by Mike

Gwinnett Studio

LEADER DIALOGUE: Transformation Requires Innovation – Deep Dive with Roger Spoelman

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In part 2 of the Innovation discussion Ben and Duffie are joined by Roger Spoelman SVP, Strategic and Operational Integration, Trinity health, CEO Mercy Health, and interim CEO Loyola University Medical Center in Chicago. (Roger is Ben’s executive coach). In part 1 of this 2-part Innovation series, Roger can be seen in the Mercy Health video explaining why all great transformations have necessitated innovation. Under his leadership, the Innovation Hub was born as a renaissance zone for Trinity Health, and the Innovative Primary Clinic was born based upon the innovation thinking and application of human centered design by the Innovation Hub team.

In part 2 we pick up where we left off discussing how success is truly on the far side of failure. Roger shares how the innovation process encourages people to think outside of the box to achieve break-throughs. How appropriately messy the process can be, and how it is essential to any organization positioning themselves for the future.

Listen in to learn…

What true innovation looks like
Further information about setting up ‘innovation zones’ and why they are necessary to support and protect outside-the-box thinking
How the average leader can become transformational if given the freedom and support to innovate, and look at the problem through an entirely different human systems lens

About SOAR Vision Group

About the Baldrige Foundation