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LEADER DIALOGUE: The Value of the “QUEST for Performance Excellence” Conference with Kay Kendall

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LEADER DIALOGUE: The Value of the "QUEST for Performance Excellence" Conference with Kay Kendall
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Kay Kendall, CEO, BaldrigeCoach

Kay Kendall is the CEO and principal in BaldrigeCoach, a consulting firm that has worked with 23 Baldrige Award recipients, 38 top-level State Award recipients, and 18 Gold Award recipients for the AHCA/NCAL Quality Award.

Kay spent more than 20 years as a quality executive leading large-scale change initiatives across diverse industries – aerospace, semiconductor automation equipment, computers and storage devices, and pharmaceuticals. She completed a five-year assignment as a Lean Six Sigma Master Black Belt.

From 2002 through 2005, Kay served on the Panel of Judges for the Malcolm Baldrige National Quality Program after serving as an Examiner and Senior Examiner for the Program for six years. She continues to serve as a Master Examiner for the program.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

LEADER DIALGUE: The Importance of Literacy Rates in Pre-Kindergarten Stages – Deep Dive

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LEADER DIALGUE: The Importance of Literacy Rates in Pre-Kindergarten Stages - Deep Dive
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Today’s Deep Dive Episode

Hosts Ben Sawyer and Lisa Counsell continue to discuss the importance of literacy rates in pre-kindergarten stages in this “deep dive” episode with educator, researcher, literacy expert, professor, and program developer Dr. KaiLonnie Dunsmore. Dr. Dunsmore is doctorally trained and focused on grant development and deployment of Education and Community of Excellence initiatives.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

LEADER DIALOGUE: The Importance of Literacy Rates in Pre-Kindergarten Stages with Dr. KaiLonnie Dunsmore

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LEADER DIALOGUE: The Importance of Literacy Rates in Pre-Kindergarten Stages with Dr. KaiLonnie Dunsmore
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Today’s Episode

Hosts Ben Sawyer and Lisa Counsell discuss the importance of literacy rates in pre-kindergarten stages, along with opportunities to improve education in collaboration with community partners, with educator, researcher, literacy expert, professor, and program developer Dr. KaiLonnie Dunsmore. Dr. Dunsmore is doctorally trained and focused on grant development and deployment of Education and Community of Excellence initiatives.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

LEADER DIALOGUE: The Baldrige Framework: A Systems Approach – Deep Dive

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LEADER DIALOGUE: The Baldrige Framework: A Systems Approach - Deep Dive
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Ben Sawyer, Dr. George Benson, Lisa Counsell

On this “deep dive” episode of “Leader Dialogue”, hosts Ben Sawyer and Lisa Counsell continue their discussion about Systems Approach to the Baldrige Framework with returning guest Dr. George Benson, Professor of Decision Sciences at the College of Charleston and the Chairman of the Baldrige Foundation Board of Directors.

Dr. George Benson/Chairman of Baldrige Foundation Board of Directors 

Dr. George Benson graduated from Bucknell University with a bachelor’s degree in mathematics. He did graduate work at New York University and earned a doctorate in decision sciences from the University of Florida. Benson taught in the Carlson School of Management at the University of Minnesota, served as the Dean of the Rutgers Business School at Rutgers University, and as Dean of the Terry College of Business at the University of Georgia, prior to serving eight years as the president of the College of Charleston, where he continues to teach statistics.

Dr. Benson serves on the boards of directors of three public companies: AGCO Corporation, Crawford & Company, and Primerica, Inc., and has been recognized for exemplary leadership in that capacity.

His service to the Baldrige Enterprise includes being appointed to the nine-member panel of national judges for the Malcolm Baldrige National Quality Award and serving as a member of the Baldrige Board of Overseers, including a two-year term as chair, prior to being elected to the Baldrige Foundation Board of Directors in 2007.

The Baldrige Foundation is the private-sector partner of the Baldrige Performance Excellence Program (BPEP), a federal program in the National Institute of Standards and Technology within the Department of Commerce. The Mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of BPEP, and to support organizational performance excellence.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

LEADER DIALOGUE: The Baldrige Framework: A Systems Approach

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LEADER DIALOGUE: The Baldrige Framework: A Systems Approach
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Ben Sawyer, Dr. George Benson, Lisa Counsell

On this episode of “Leader Dialogue”, hosts Ben Sawyer and Lisa Counsell discuss a Systems Approach to the Baldrige Framework with Dr. George Benson, Professor of Decision Sciences at the College of Charleston and the Chairman of the Baldrige Foundation Board of Directors.

Dr. George Benson/Chairman of Baldrige Foundation Board of Directors 

Dr. George Benson graduated from Bucknell University with a bachelor’s degree in mathematics. He did graduate work at New York University and earned a doctorate in decision sciences from the University of Florida. Benson taught in the Carlson School of Management at the University of Minnesota, served as the Dean of the Rutgers Business School at Rutgers University, and as Dean of the Terry College of Business at the University of Georgia, prior to serving eight years as the president of the College of Charleston, where he continues to teach statistics.

Dr. Benson serves on the boards of directors of three public companies: AGCO Corporation, Crawford & Company, and Primerica, Inc., and has been recognized for exemplary leadership in that capacity.

His service to the Baldrige Enterprise includes being appointed to the nine-member panel of national judges for the Malcolm Baldrige National Quality Award and serving as a member of the Baldrige Board of Overseers, including a two-year term as chair, prior to being elected to the Baldrige Foundation Board of Directors in 2007.

The Baldrige Foundation is the private-sector partner of the Baldrige Performance Excellence Program (BPEP), a federal program in the National Institute of Standards and Technology within the Department of Commerce. The Mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of BPEP, and to support organizational performance excellence.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

LEADER DIALOGUE: Author, Professor, and Management Theorist Morten Hansen

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LEADER DIALOGUE: Author, Professor, and Management Theorist Morten Hansen
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Dr. Morten Hansen is an author, professor, and management theorist, with award-winning work on social networks, collaboration, knowledge management, and corporate innovation.

Dr. Hansen is a management professor at the University of California, Berkeley, and was previously a professor at INSEAD and Harvard Business School. He was also a management consultant at the Boston Consulting Group. Hansen holds a PhD from Stanford Business School, where he was a Fulbright scholar.

Dr. Hansen’s research focuses on how to succeed at work. In his 2018 book Great at Work, he draws from an extensive original study of 5,000 managers and employees to show how top performers work less and achieve more, and by so doing provides a new theory of professional productivity. He devised “seven work smarter practices” that can be adopted by anyone looking to maximize their time and performance.

Publications:

  • Great at Work: How Top Performers Do Less, Work Better, and Achieve More (Simon & Schuster, 2018)
  • Great by Choice: Uncertainty, Chaos, and Luck – Why Some Thrive Despite Them All (with Jim Collins, HarperBusiness, 2011)
  • Collaboration: How Leaders Avoid the Traps, Build Common Ground, and Reap Big Results (HBR Press, 2009).

SPECIAL OFFER!!!

CLICK HERE to receive your FREE copy of Morten Hansen’s best-selling book Great at Work: How Top Performers Do Less, Work Better, and Achieve More.


About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

LEADER DIALOGUE: David Gifford with American Health Care Association (AHCA) – Deep Dive

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LEADER DIALOGUE: David Gifford with American Health Care Association (AHCA) - Deep Dive
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In this deep dive discussion, hosts Ben Sawyer,  Lisa Counsell and Duffie Dixon once again interview David Gifford, MD, MPH, the Senior Vice President of Quality and Regulatory Affairs at the American Health Care Association, the largest association in the country representing long term and post-acute care facilities.

David Gifford/American Health Care Association (AHCA)

David Gifford, MD, MPH, is the Senior Vice President of Quality and Regulatory Affairs at the American Health Care Association, the largest association in the country representing long term and post-acute care facilities. He helped create the department which assists providers in their quality improvement efforts and works with Administration officials on regulations and policies impacting the profession. Dr. Gifford also serves on the Board of the Advancing Excellence in America’s Nursing Homes campaign and the Baldrige Foundation Board.

He is a former Director of the Rhode Island State Department of Health, where he received the National Governor’s award for Distinguished Service Award for State Officials and was a semi-finalist for the Harvard Kennedy School of Government Innovations in Government award for work on the nursing home survey process.

Prior to that, he served as Chief Medical Officer for Quality Partners of Rhode Island where he directed CMS’ national nursing home-based quality improvement effort. He received his medical degree from Case Western Reserve University and conducted his geriatric fellowship at UCLA where he also earned his Master’s in Public Health in Epidemiology.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

LEADER DIALOGUE: David Gifford with American Health Care Association (AHCA)

by

Gwinnett Studio
Gwinnett Studio
LEADER DIALOGUE: David Gifford with American Health Care Association (AHCA)
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Hosts Ben Sawyer,  Lisa Counsell and Duffie Dixon interview David Gifford, MD, MPH, the Senior Vice President of Quality and Regulatory Affairs at the American Health Care Association, the largest association in the country representing long term and post-acute care facilities.

Topics discussed include:

  • Evolution of the Baldrige: Which will include David’s background and stewardship of this national treasure.
  • Comparative results: What the research demonstrates when comparing Baldrige National award winners to their peers regardless of economic environment.
  • Performance excellence challenges in the Age of Consumerism: Understanding why customer loyalty is won on the battlefield of customer experience, and how to leverage the Baldrige performance excellence principles to accelerate short term gains, and hardwire a cultural transformation, creating a sustainable competitive advantage.

David Gifford/American Health Care Association (AHCA)

David Gifford, MD, MPH, is the Senior Vice President of Quality and Regulatory Affairs at the American Health Care Association, the largest association in the country representing long term and post-acute care facilities. He helped create the department which assists providers in their quality improvement efforts and works with Administration officials on regulations and policies impacting the profession. Dr. Gifford also serves on the Board of the Advancing Excellence in America’s Nursing Homes campaign and the Baldrige Foundation Board.

He is a former Director of the Rhode Island State Department of Health, where he received the National Governor’s award for Distinguished Service Award for State Officials and was a semi-finalist for the Harvard Kennedy School of Government Innovations in Government award for work on the nursing home survey process.

Prior to that, he served as Chief Medical Officer for Quality Partners of Rhode Island where he directed CMS’ national nursing home-based quality improvement effort. He received his medical degree from Case Western Reserve University and conducted his geriatric fellowship at UCLA where he also earned his Master’s in Public Health in Epidemiology.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

LEADER DIALOGUE: Thriving in the Age of Consumerism with Lee Health System

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LEADER DIALOGUE: Thriving in the Age of Consumerism with Lee Health System
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Lee Health System has embarked upon an accelerated Baldrige Performance Excellence journey to drive exceptional results, further expanding their position as the preferred healthcare system of choice in Southwest Florida.

Dr. Alex Daneshmand explains the origins of the Lee Health System journey, why they chose SOAR Vision Group and Danu Performance Solutions to guide and support them on this accelerated transformation journey, and the key ingredients for success.

The consumerism war is won on the battlefield of customer experience. E-commerce access to any product or service regardless of location has significantly increased the speed of competition, forcing organizations to dramatically accelerate production, delivery, and customer service processes. What organizations do not have is time. Instead, they have be able to rapidly progress from strategy to results. For some business leaders the idea of engaging in disciplined thought and action to build a sustainably competitive and differentiated organization seems untenable. The opposite is true. Now more than ever prioritized action, removing process inefficiencies, and empowering employees to act like owners in the pursuit of a customer first, zero-defect journey, is essential for survival now and sustainable success in the future.

Lee Health System understands this and has embarked upon an accelerated performance excellence journey to thrive in the Age of Consumerism.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

 

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