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BRX Pro Tip: 3 Reasons People Don’t Buy

January 8, 2026 by angishields

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BRX Pro Tip: 3 Reasons People Don’t Buy

Stone Payton: Welcome back to Business RadioX Pro Tips. Stone Payton and Lee Kantor here with you. Lee, I have so much belief in what we’re doing. I know so many people out there in the marketplace genuinely trying to serve, have so much belief in what they’re doing, that, like me, they often don’t understand why in the world someone wouldn’t buy what they’re selling. But you’ve got a perspective on this, on why people don’t buy when they don’t buy.

Lee Kantor: Right. I think that over time, when you’re selling anything, you learn some things. And you start kind of accumulating these are the reasons that someone isn’t buying from you. And every situation is different. And every industry is different. And every sale is different. But what you have to do as a salesperson or a leader of a sales team is document all of those things, whatever they are. Sometimes they’re simple things and sometimes they’re more complex things.

Lee Kantor: But you have to be documenting the reasons that people aren’t buying from you. And you have to ask them specifically, What could I have done differently? Or Why did you go this way? You have to be capturing this information, because the more information you have about each rejection, the better prepared you’re going to be for the next time.

Lee Kantor: So, accumulate a list of the reasons that people aren’t buying what you’re selling. And when you can identify that, then you can come up with a rebuttal for each one of those objections. And when you come up with that rebuttal, you can document that. And then, when you document that, you can share it with your other sales people so they’re prepared when that happens to them. And then, even more importantly, you can add it to your website and put it in your frequently asked questions page.

Lee Kantor: But you should be writing down every time somebody isn’t buying and understanding the real, real reason that they didn’t buy from you. Document it. Be prepared next time with a rebuttal for whatever the objection is. Document their objection, share it with the sales team, and put it on your website, and use it as part of your frequently asked questions. All of that stuff should be out there public. It should be there for the world to see. It should be used by all of your teammates.

Lee Kantor: You shouldn’t be doing Groundhog Day when it comes to sales, because what happens, over time, you’re going to realize the objections are going to be similar. There’s not going to be a thousand objections. There’s going to be a handful of objections. So, if you can kind of preemptively attack those early and put it on your website early, when people do come to you, they’re going to be more inclined to buy because you’ve already handled some of the low hanging fruit when it comes to objections.

Stone Payton: Well, and I’ll add one thing here. A mentor shared with me some years ago, one of the best times, if not the best time to meet an objection is before it comes up. And if you do what you’re suggesting and document it, you have that information and you can incorporate that into the conversation and meet the objection very carefully before it ever comes up.

BRX Pro Tip: The Downside to Focusing on Early Adopters

January 7, 2026 by angishields

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Stone Payton: And we are back with Business RadioX Pro Tips. Stone Payton and Lee Kantor here with you. Lee, what are your thoughts on working with, going after early adopters in the marketplace?

Lee Kantor: I kind of had mixed feelings about it. I mean, we started our business and, obviously, early adopters were critical in our success that we had a lot of people saying, “Hey, what you’re doing nobody else is doing, and I’m going to jump in and I’m going to trust this is all going to work out.”

Lee Kantor: So, on on one hand, early adopters are the ones most likely to take a chance on someone doing something new and they don’t have much track record. So, early adopters are great at that. They’re willing to take that risk to check you out before people who are less kind of comfortable with risk would do. So, they’re willing to take the risk, so they’ll try something new, so that’s where early adopters are great.

Lee Kantor: So, now, you’re going, “Oh, wow. Look at all these early adopters that like what we’re doing.” Not everybody is an early adopter. There’s way more people that aren’t early adopters. So, how do I get them? Those people need to see results. They need to see it working successfully before they take the leap and that takes some time.

Lee Kantor: So, when you’re focusing only on early adopters, the double-edged sword of that is that early adopters are going to leave sooner because another cool idea is going to come their way and they’re going to jump on that and they’re going to leave you behind. So, they don’t always make the best loyal customers over time because they’re always looking for the latest and greatest thing. So, you have to make that transition away from early adopters at some point and build up a track record, the social proof you need, testimonials, case studies, user studies, user cases that show that your thing works and it’s reliable and people are going to get the results that they desire.

Lee Kantor: So, early adopters, it could be a trap for you because you’re like, “Wow. Look at how easy it is to sell to them.” They don’t need as much evidence to buy than people that are kind of less risk averse. So, you have to be able to make that adjustment at some point. Early adopters are great, but you better have a way to also find that other subset of the masses that are interested in your thing and are ideal clients if you want your business to grow.

Unlocking Growth: The Journey of Business RadioX® Toward 100 Certified Partners

January 7, 2026 by angishields

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In this episode of Scaling in Public, Business RadioX® founders Lee Kantor and Stone Payton, joined by master coach Trisha Stetzel, candidly discuss their mission to expand their podcasting network from Atlanta to 100 markets in 2026. They reflect on challenges in partner acquisition, the need for clearer messaging, and the importance of authentic storytelling for small businesses. The episode launches a public coaching journey, emphasizing vulnerability, measurable goals, and community-building, while inviting listeners to learn from their transparent approach to scaling a purpose-driven media business nationwide.

Team-Stetzel-logo

Trisha-StetzelAs a Navy veteran, corporate executive, and entrepreneur, Trisha Stetzel brings extraordinary leadership and a forward-thinking approach to her endeavors.

Trisha’s ability to inspire and motivate teams, coupled with a passion for innovation, has played a pivotal role in the growth and success of her ventures. With a visionary mindset and adaptability, she thrives in dynamic business environments.

Trisha is recognized as an international master executive coach, trainer, speaker, emcee, podcaster, best-selling author, experienced entrepreneur, and business owner. As a leader of leaders, she emphasizes both business and personal development. Despite the demands of her career pursuits, Trisha prioritizes balance in work and life.

In addition to her professional roles, Trisha takes on various personal responsibilities. As a wife, mother, daughter, caregiver, and a dog-mom, she prioritizes quality time with family while ensuring her businesses and professional commitments continue to thrive. Her ability to strike a harmonious balance reflects a commitment to personal well-being and the success of her ventures and collaborations.

Trisha’s journey is one of resilience, determination, and unwavering ambition. As a Navy veteran with a strong corporate background and a flourishing entrepreneurial path, she aspires to be an inspiring role model for women leaders, military veterans, and entrepreneurs.

Trisha’s exceptional leadership, innovative mindset, and social consciousness consistently propel both clients and herself to new heights of success and impact in the ever-evolving business landscape.

Connect with Trisha on LinkedIn and Facebook.

Episode Highlights

  • The journey of scaling Business RadioX® from its current footprint to 100 markets in 2026 and eventually to 1,000 markets.
  • The importance of sharing the growth process publicly to provide value and attract expert feedback.
  • The role of podcasting as a tool for business growth and building relationships with potential clients.
  • The challenges of communicating the unique value proposition of Business RadioX® to potential partners.
  • The significance of local storytelling in supporting small and midsize businesses often overlooked by traditional media.
  • The need for clarity in messaging and partner acquisition strategies to effectively grow the network.
  • The concept of certified partners and the training and resources provided to help them succeed.
  • The commitment to setting measurable quarterly objectives (OKRs) to track progress and maintain accountability.
  • The importance of vulnerability and transparency in leadership and coaching.
  • The focus on building a community of partners who share a vision for supporting local businesses through innovative media.

Transcript-iconThis transcript is machine transcribed by Sonix

 

TRANSCRIPT

Intro: Broadcasting live from our flagship studio in Atlanta, Georgia. This is Scaling in Public, the Next 100 Business RadioX Markets, featuring founders Lee Kantor and Stone Payton, along with some of America’s top coaches, helping them grow the network with real strategy, real lessons, and real accountability all shared in public. To learn more about the proven system that turns podcast interviews into a perpetual prospecting pipeline through generosity, not gimmicks, go to brxhq.com and download the free Business RadioX playbook. Now here’s your host.

Stone Payton: Welcome to Scaling in Public, where Lee and Stone get some real world, real time advice on taking our growth and impact to the next level. Today’s coach, Trisha Stetzel.

Trisha Stetzel: Thank you. Uh, all right, so you guys, I’m your host and also the master coach for this project. Over the next several weeks, we’re going to be following Business RadioX founders, Lee Kantor and Stone Payton as they open up their playbook, get coached live, and share what they’re learning as they grow this network towards its next 100 markets. So this first episode or coaching session, if you will, we’re going to call the discovery call, where we get clarity on where BR stands today, where it’s headed, and what gaps will work to close together in this session. All right, Lee and Stone, are you guys ready?

Lee Kantor: Ready.

Stone Payton: Ready.

Trisha Stetzel: So, Lee, let’s start with you. You’ve been building Business RadioX for nearly two decades. Tell us more About your journey and what inspired you to share this next chapter publicly? To let people watch as you grow?

Lee Kantor: Well, um, the part of the reason why I’d like to share publicly is kind of the frustration on not growing as quickly as I would like. Um, we’ve been doing this, like you said, for 20 years, uh, based here in Atlanta, Georgia, have a lot of people in the metro Atlanta area who have are joining us as partners and have studios in and around kind of the mothership, but we haven’t been able to get traction to grow this and attract folks from around the country. And I think that’s where a great opportunity is. And it’s frustrating for me to not have figured out how to scale this beyond kind of the metro Atlanta area. So that is kind of at the heart of why I would like to try this as a tactic to grow it. And, um, one of our kind of core values of Business RadioX is extreme generosity, so I thought it would be extremely generous to share this journey with others who also may be struggling with scaling, and to get feedback from expert coaches in their, um, kind of niches so they can share their expertise. They can, um, people can learn more about them and see them in action. And it would create a win, win, win all the way around.

Trisha Stetzel: Yeah, I love that. So we’re not going to go into this in any of the other coaching sessions. But I think it would be really important for this very first conversation that we have. Give us a little bit of background on Business RadioX and why you started it in the first place.

Lee Kantor: Um, well, I was kind of an early adopter in podcasting, and I had a podcast at the very beginning when I, Apple was putting starting podcasting and people didn’t know what a podcast was, and they thought they needed an iPod to have a podcast or listen to a podcast. And it was very it was very new and I’m very attracted to kind of new technology, and I tend to be an early adopter and a lot of different things. So, um, I had a show called Doctor Fitness and The Fat Guy, and we were podcasting it, and it got a lot of attention, and it helped position my business partner at the time, Adam Shaffer, and he’s a chiropractor, and he became Doctor Fitness, and he really became Doctor Fitness. It was a brand. People recognized him as Doctor Fitness. We were invited to speak at places celebrities would contact us to be on our show. Um, he was able to get a job as a chiropractor in another state because he was Doctor Fitness. From that, he got to be on local TV as Doctor Fitness, and he’s built a successful chiropractic practice as using Doctor Fitness, kind of as the catalyst behind that. And so I saw the power of this medium, but I saw it being used in a business way and not, um, after him, not a way as most people are using it now.

Lee Kantor: So the the epiphany happened during that process of when I realized that you can invite anybody you want as a guest. That to me was kind of game changer because my background is in advertising, and I know the first conversation in business is the hardest, and this was a vehicle to have really good first conversations with the people most important to you. And that epiphany was at the crux of what Business RadioX became. And that’s what we started doing, is just seeing how we can kind of utilize that ability is to make somebody into a media property and create a show about their best prospects, and that helped them grow their influence and their accessibility to the people most important to them as being a show host or a place where those stories are told about the niche that they’re in. So they became famous in that little niche. And that’s really all they cared about because they didn’t want to reach the masses. They wanted to reach just a handful of people who could move the needle in their business. And by making them the host of a show about that specific niche was a game changer for them. And then that’s how everything kind of built from there.

Trisha Stetzel: It’s such an amazing story, and I appreciate you taking us back a little ways. So Stone, I’m coming to you. You’ve been a part of this journey from the early days. Why does the idea of scaling in public feel right for Business RadioX now?

Stone Payton: I just really want to share the the joy and the financial opportunity that’s available from utilizing this to grow your existing business and being part of the Business RadioX system and bringing that to end user clients. It’s a lot of fun, and it really does put you in a position to genuinely help other people. And my entire career, from the day that I jumped on Lee’s coattails, I have learned that the more people you help, the more money you make, and the more money you make, the more people you can help. And that’s just a flywheel that once you get it going, you couldn’t stop it if you wanted to. I have a degree of frustration as well, because 20 years ago, once I figured out how Lee was making money and how he was helping people in other communities, I promised him. I told him, I can help you grow this thing. We’ve had some success. We’ve both made a very comfortable living, but we have not grown it anywhere near to the extent or at the pace that that we both thought we would. And candidly, I kind of promised him that I would help him do so. This is, I’m highly motivated to crack the code on this one and get it figured out.

Trisha Stetzel: I love that, and I am sure that Lee was not carrying you on his coattails all this time. I’m just saying. Uh, so the whole idea of scaling in public, it’s not about perfection. It’s about progress in plain sight. It’s about letting people learn alongside of you as you build and find the right people to be a part of this opportunity. It’s amazing. All right, gentlemen, when you talk about learning in public or scaling in public, what does that look like for you both personally and as leaders of this network?

Lee Kantor: Well, for me, I think it’s important. I want the listener to see what a coaching call looks like. I want them to see and feel what that back and forth looks like. And that, like you said, it’s incremental and it’s small wins that compound over time. It’s not some oh, this is it. It’s the magic bullet. And problem solved. See you. You know I don’t need you anymore. Like, I want them to understand, um, that component of this. I think it’s important because people, uh, most people obviously don’t get coached. Um, and I think most people should be coached. So I think that there is going to be a lot of value of just kind of seeing behind the curtain of what a coaching call looks like and what incremental, um, wins can add up to over time.

Trisha Stetzel: So that Stone, how about you?

Stone Payton: Yeah. For me, uh, Lee is my transparency and vulnerability coach. Uh, neither come nearly as easy or as often to me as they do for Lee. Uh, I have been for the vast majority of my entire career, which started in training and consulting, uh, a pretty high performing individual contributor. But as a piece of that, I have naturally leaned into a little more posturing, a little more positioning, really studied language and presentation and sales mechanics. But every time that I follow Lee’s counsel and just make myself a little bit more vulnerable, a little more transparent in what I’m challenged with every time I’ve done that over the years, I have received tremendous counsel, great advice, and it’s made a real difference. And so when Lee came up with the idea to do this, and it was, Lee’s idea never even occurred to me, I said, yes, we we definitely want to do this. And my commitment, my growth opportunity, just personally, individually on this is to just get a lot better at just asking for the help, being just just as vulnerable as possible and completely honest about where I personally and where I think we are struggling and, um, ask for the help. And I think we’re going to get it based on some of the successes I’ve had in the past from following these coaching on this.

Trisha Stetzel: It’s fantastic. So Lee, congratulations for having a brilliant idea. I’m excited about this.

Lee Kantor: Well, this is the way I’m a big believer in experiments and this is an experiment, so I don’t know if it’s a brilliant idea yet. To me the proof will be in the proof. So, uh, I believe in taking chances, iterating and learning and everything’s going to be. To me, life isn’t about winning and losing. It’s about winning and learning. So we’re going to learn something. So I know at the minimum, we’re going to learn something at the end of this.

Trisha Stetzel: I love that. So this learning in public or scaling in public, let’s just call it the new currency of credibility, because I see people trust you more when they see you doing the work, not just talking about it. And I think that’s really important here. All right. Let’s dive into since we’re here in our first pseudo coaching session discovery and moving into coaching. Preparing for our first session. Let’s get clear on three things where where you are today, where you want to go and what’s in the way. Sound good? Sure. Okay, so let’s talk about where Business RadioX is today. Let’s tackle what’s working best right now and where you feel friction.

Lee Kantor: Um. All right. So, um, so I think we did this exercise yesterday. Um, there’s nine certified Business RadioX partners right now. That means there’s people, human beings out there, uh, using the Business RadioX methodology to serve their community and grow their business. Uh, the objective for this project is to get to 100 by the end of 2026. And then ultimately, my goal is to get to 1000 at some future point. Um, and my thinking about why a thousand is that there’s about 8500 chambers of commerce. I believe there should be a Business RadioX serving at least the top 10 to 15% of those, um, in markets around the country, because I think what we do at the heart of what we do is support and celebrate the the work of small to mid-sized businesses that get ignored by traditional media. And there’s a need for somebody to be that evangelist in those local markets to just share those stories. People have to understand the sacrifices that small to mid-size business owners are making. Somebody has to tell those stories. Somebody has to be that person if we want if we believe in the power of small business, and if we truly believe that they are the heart of the US economy and communities, which I do believe. So I think it’s imperative that we do that. And that’s really at the heart of the frustration son and I spoke about somebody has to do this work, and there’s only so much work we can do. We need help. So we need people out there that believe what we believe, that think, hey, business is important. Somebody’s got to tell the stories and encourage and help these people in local markets do the work that they’re doing.

Trisha Stetzel: Yeah, absolutely. Stone, what are your thoughts?

Stone Payton: Um, so that is where we are. We did have this conversation the other day because three weeks ago, if someone would have asked me where we are, what’s the extent of the network, I would have told them, we have 19 physical studios and we’re in 61 markets, and we do a great deal of enterprise and association work regionally and nationally, which all of that is absolutely true. The 19 physical studios is almost true because some of the nine are working in other markets. We do have a presence in at least 61 markets. But again, I was always leaning more on my positioning and all that and wanted people to understand the extent of the network. But but Lee and I had this conversation back to my personal growth. We’ll make this show about me for a minute, but when we really counted the people who are full blown Business RadioX certified partners, uh, following our model or at least reasonably closely, we’ve got nine. Seven of them are in the metro Atlanta or Georgia area. Uh, two of them are further out west. We don’t have nearly enough people doing it. We are collaborating with probably more than the 19 that are, in some fashion, somehow helping us reach some other verticals or even some geos. Um, so that’s where we are from a numbers standpoint. And we definitely know, um, we, we want to be doing that all over the country. Another thing that would describe where we are, what we do for the end user client, what we do for the certified partners. What we do works. It always works. It never doesn’t work. So for me, it’s even more frustrating that if I can just figure out how to communicate it effectively, tighten our systems, at least in the early going, where they’ll just do it our way. Uh, then I just know we can have so much greater impact. And, um, so that’s that’s frustrating and exciting all in the same breath.

Trisha Stetzel: Yeah, absolutely. And so I know, and what I’m hearing you say is that you’ve built something sustainable and respected that can be replicated. So the next step in scaling is making that happen without losing the heart of what makes Business RadioX special. I love that. Okay, let’s jump ahead. So that’s where we are. Let’s jump ahead to let’s just go to first quarter end of first quarter 2026. What does success look like for Business RadioX. And what does the next level of growth feel like? So Lee, coming to you?

Lee Kantor: Well, at the end of the first quarter, that means we’ll have done about a dozen of these episodes. Um, and then we’ll have interacted with a dozen coaches who have clients all over the country. Um, I mean, if we don’t have I hate to put numbers on things like this. Um, but there has to be some sense that this is resonating and that this is, um, kind of getting traction. So there has to be people in the pipeline that are saying that are raising their hand and say, I’d like to know more about being Business RadioX in my local market. I want to understand how Business RadioX is going to help me prospect and make more money for myself. I want to understand how Business RadioX is going to help me, um, be a mega connector in my local market. I want to understand more of the why and the what we do. Um, so if we’re not getting traction at the end of this 12 weeks, um, I’d be extremely disappointed. And I would really question whether we can pull it off. I mean, we’re getting to the point, you know, doing something for 20 years, um, and 20 years of evidence that, hey, maybe this isn’t something that is scalable. You know, it works well for Stone and I and works well for the, you know, nine other people or the seven other people that are doing this kind of work.

Lee Kantor: But maybe it isn’t an idea that is resonating with people enough that they’re, uh, want to, you know, invested in and do and do it. Um, you know, there has to be a moment where you say, you know, hey, this is what it is. The one of my favorite quotes, uh, is from, um, Bill Parcells that he said about, uh, his team. He goes, you are what your record says you are. So if after 20 years we have nine, that’s our record. I mean, that’s reality. I mean, I can’t, you know, I can say that I wish it was bigger and I can say that there’s a market for a thousand, but the results are the result. So at some point, you know, Steve and I are closer to the end of our career than the beginning. At some point we have to say, okay, this is what it is. And, um, you know, let’s just kind of ride this out and, and see what the next move is. But I’d be extremely disappointed if we don’t have traction at the end of these 12, you know, at the end of the first quarter. And it would really kind of make us reassess what how to move forward.

Trisha Stetzel: Sure. Absolutely. And by the way, as the coach today, I’m going to tell you we’re going to put numbers around these things. So I know you don’t want to put numbers out there, but we’re going to uh, and that gives us something to shoot for, right. That’ll be our next session. All right, Stone, what are your thoughts in this space?

Stone Payton: Um, so can you repeat that question?

Trisha Stetzel: Yeah. No problem. Uh, jumping ahead to first quarter, what does success look like for Business RadioX?

Stone Payton: So I would echo what Lee said in terms of seeing some, um, some some traction. But if I try to do the math, you know, a fourth of the 100 is 25, I think it’s probably unrealistic to expect that we’d have 25 new certified partners in, in there serving new communities, but I’d like to see enough traction that suggest, okay, from those efforts of that first quarter, uh, we probably will get to 25. And I don’t know, maybe I would even be content, given our current track record, if I felt like I was having substantive conversations with people that I was at least, uh, feeling pretty confident that I was able to communicate with them, build relationship, and they genuinely understand how and why our methodology, our brand equity, our community of practice, all these things we have in our favor can both help them grow their existing business and give them additional revenue streams that are right and just and true and are going to make them that mega connector and, uh, and that it’s going to, you know, be a really fun and, uh, lucrative way to invest their energy. So I guess I’d be looking more for traction and, um, a little bit of a horizon that suggests to me, okay, this thing looks like it’s going to work, but I don’t. I think it’d be unrealistic to expect a quarter of the results in the first quarter. Is that make sense?

Trisha Stetzel: Yeah, absolutely. And I appreciate you weighing in. And so the the vision the long term vision is clear. You the two of you are looking for a nationwide network of local leaders telling positive business stories. That’s really powerful. And I know anybody who’s listening to this has something inside of them that wants to be a part of that. Uh, so thank you for sharing what that vision looks like. And we’ll take a deeper dive into the vision and the objectives next week in our session. All right. Here’s the hardest question of them all what’s standing between where you are today and those hundred certified partners, Lee in 2026?

Lee Kantor: I think the thing that’s standing in the way is that people don’t understand what we do and, um, and how we do it. I think it’s just lack of awareness. I think a lot of people think they know what we do, but they really don’t understand, um, kind of what we do. They’re they’re seeing it through a traditional media lens, and they’re not seeing it through the lens of how by by helping people become the media in their local market, their positioning in the local market, changes they like. Um, if you’re a coach in a local market and then you’re seen as a coach in the local market. If you’re a Business RadioX studio partner in a local market. Now you’re the media in that local market who also coaches. And when you’re the media, the media has some benefits and some access that a coach doesn’t have as a Business RadioX, um, media partner here or studio partner here in Atlanta, I get invited. I’m my office is in the Chamber of Commerce in my city. The Chamber of Commerce said, hey, Lee, we’d like you to be here. That would be good for us if you would be office here. I mean, I don’t know how many coaches get invited by their chamber of Commerce to office inside the Chamber of Commerce. And I would think that a lot of coaches would say, hey, you know what? If I have to offer somewhere, I think the Chamber of Commerce would be a good spot. Um, so people don’t understand the power of being the media. And in order to truly be the media in the local market. And this is something we teach. Um, you have to serve the local market. So if you’re there as a good corporate citizen in the local market, telling the stories in the local market, you’re going to get access to things that you wouldn’t normally get access to, and it’s a game changer. You’re seen differently now, and that’s going to help you grow your coaching practice and open up, like Stone said, lots of revenue streams you couldn’t even imagine as just being a coach.

Trisha Stetzel: Yeah, absolutely. Lee. So Stone Lee mentioned there are a lot of misconceptions around, uh, what you guys are doing. Can you talk about those misconceptions?

Stone Payton: Yeah, well, I can I can tell you my mental image for this. I think if you talk to someone, even maybe even if they were a successful high school or college athlete, you know, most of them are mature enough to realize they’re probably not NBA material. Like, they don’t think they’re professional level basketball player, even though they may understand what basketball is. They may have a basketball goal in their backyard. But a lot of people not only think they understand what we do and how we’re trying to help people and how we make money. A lot of people, you know, a lot of people, their nephew has a podcast. They can go buy a microphone. Uh, I think they they don’t, uh, make the distinction. And we haven’t helped them make the distinction between having a podcast, recording some material, putting some thought leadership out there on the internet. The distinction between that and what Business RadioX does to amplify the voice of business. Build real relationships and make real money and help other people build relationships and make real money. I don’t think we’ve done a good job of making that distinction clear. And so I run into a lot of people during the sales process. But even in the onboarding process or bringing someone on that. A lot of them, honest to God, think they know more about helping people and making money with this platform than I do. And I guess it’s possible some of them do, but but most of them don’t. So I think there is there is a challenge there that’s very different from the old days, where all we had to do was help them understand the distinction between this and old school terrestrial radio. So I sense that as a challenge.

Trisha Stetzel: Yeah. And so as, as a coach, I see the gaps here being clarity in the message that’s going out there, the partner acquisition, and even helping them understand what this process gets them in return. Right. And that’s something that we’re going to work on as we move through the process together with all of the coaches. So, um, maybe a little more personal, but why does closing this gap, getting from where you are today with nine certified partners to 100, why does that matter to you personally.

Lee Kantor: For me, it’s, um. It’s simple, because I believe we figured something out that’s important. And, um, I think that the country needs a voice of business that people trust, and that’s reliable and that’s authentic. And that is just, um, supporting business. I think business is under siege and that there’s a negative stigma for business people. And I don’t think it’s it’s true. And I and I think it’s it’s critically important that we support and celebrate the work of local business people. They’re the heart of communities. This this is kind of the building blocks of the entire country. We can’t kind of, um, put just mom and pop business owners that are funding, you know, the churches and the schools and the baseball teams and, and all the local stuff that happens and lump them into these kind of, uh, mega. Business owners that, you know, take all the oxygen out of the room. Like most business people aren’t Elon Musk. But if you open up any media platform, Elon Musk is the only business person they talk about. So you’re not hearing the story of the mom and pop person that is, you know, making sure the food pantry is full.

Lee Kantor: Um, and without them, it wouldn’t be full. So these stories are critical and somebody has to tell them. And we want that somebody to be us. We’re in a good position to be that that organization that is telling these hyper local stories. We just have to find other people that kind of believe what we believe and get them on board and show them how they can individually benefit because we’re capitalists, that we’re we’re a for profit business. This isn’t a nonprofit, but we can show them how they can individually benefit, and their community is going to benefit by having them do this kind of work and that, um, it’s critically important. So that is why it’s important to get to 100. That’s why it’s important to get to 1000, because this work has to be done. This country needs somebody to take this role on, whether it’s us or somebody else. And if we can’t pull it off, I, you know, I hope somebody pulls it off.

Trisha Stetzel: Well, I’m here to say that I think we can do this. Uh, and we’re going to coach, uh, over the next 12 weeks, which is the first 90 days of 2026, and we’re going to make it happen. Hey, Stone, I want to come to you because I think during our discovery call, it’s really important for the listeners to understand what a certified partner is. So can you give us a high level of what that looks like?

Stone Payton: Um, I can give you a high level of today’s rendition, and I’m hoping to get some real help on this as we go through the the process because again, we’re still wrestling with. Is it too much of a leap for me to try to help, uh, you know, someone who’s bought into a coaching franchise or an individual practitioner in any market? Is it a big leap for me to try to take them all the way to, what, a mike salmon or, you know, or somebody like that is doing in a market, one of our studio partners. So at the moment, uh, our current rendition of being a certified partner is someone who joins the team. We teach them our methodology. We, we, um, give them, avail them to all of our systems, and we teach them everything from from the hosting mechanics to all the stuff we’ve learned over the last 20 years how to help people and make money with this platform. And we set them up and teach them how to, uh, first and foremost, to grow their existing business. And we teach them how to, uh, to, uh, tap into these other revenue streams by turning around and making that service available to, uh, professional services providers in their local market. But we’re still wrestling with should we have a little bit? Should we have a tier in between that and should that be called certified partner? And the other thing be called studio partner? We’re wrestling with that right now. But um, that’s yeah, that’s one of the things that we’re still trying to talk through.

Trisha Stetzel: Okay. More to come and unfold as we move through the next few weeks. So we’re going to be working on clarity. We’ve talked a little bit about the vision. We’re going to get more clear on that. The both of you have plenty of motivation to get through this process, and lots of proof from people who have used the system and continue to use the system and are very successful in all of the revenue streams. And even creating this lead funnel, which I think is foundational, uh, in this business. So the foundation is strong. Now it’s all about structure and focus. I love it. All right gentlemen, so here’s how the next few weeks are going to unfold. Each week I’m going to bring a specialist coach to help you tackle one step of the journey. Um, vision partner profile, your messaging community scaling, and more. Next week, as I mentioned, I’ll be your coach again. We’re going to get laser focused on 2026, particularly the first 90 days. Uh, as we roll through our next 12 sessions, we’re going to build your first set of quarterly OKRs, which are clear, measurable objectives that keep this journey real and accountable. Back to what I said to you earlier, Lee. We’ve got to put some numbers in that in that box, uh, so that we’ve got something to shoot for. All right. So before we wrap up, I’d love to know what is one commitment from each of you as you begin this process and something that’s going to keep you centered. As you scale in public.

Lee Kantor: I mean, for me, I’m going to be try to be coachable. I’m going to be open to trying things that might be against my initial, uh, first instinct. But I promise to listen and to, um, you know, try and implement anything that is recommended. And, um, and openly share the results.

Trisha Stetzel: Thank you. Lee, how about you, Stone? What’s one commitment?

Stone Payton: I am going to do everything in my power to take my sales hat off and be vulnerable, transparent, tell the truth about what I’m thinking, what I’m struggling with. And as Lee said, um, try to be coachable.

Trisha Stetzel: I love that those commitments are what this whole project is really built on, gentlemen. And, you know, it really is about honesty, progress and service. The people that you want to serve and bring into the fold. Thank you both for letting us into your process today. This is going to be so much fun, and I really appreciate you being vulnerable and honest and coachable. And I will see you guys next week.

Stone Payton: Thanks, Trisha.

Lee Kantor: Thank you.

Outro: Thanks for listening to Scaling in Public. The next Business RadioX 100 markets. Are you ready to enjoy a steady stream of discovery calls and finally, stop being a best kept secret? It’s time to step out of the shadows and watch your coaching business grow. Let’s fill your calendar ten discovery calls in a month, guaranteed. Go to Burkes. Com to download the free Business RadioX playbook.

 

BRX Pro Tip: Community is a Tremendous Competitive Advantage

January 6, 2026 by angishields

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BRX Pro Tip: Community is a Tremendous Competitive Advantage
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BRX Pro Tip: Community is a Tremendous Competitive Advantage

Stone Payton: And we are back with Business RadioX Pro Tips. Lee Kantor and Stone Payton here with you this morning. Lee, I’ve learned a lot working with you and being part of this business over the last 15, 16 years. But one of the things that has really stuck with me, community is a tremendous competitive advantage.

Lee Kantor: Yeah. This is something that I got from Seth Godin and Alan Weiss. They both, in their own way, talk about the importance of tribes, building tribes, and building community. And that’s something that I’ve really taken to heart.

Lee Kantor:  And we’ve tried to help our studio partners at Business RadioX really lean into the responsibility of being a community builder. And our local studios, in a short time, truly do become the hub of business in the markets that we serve. We are able to bring passionate business leaders into our studios and give them a platform to tell their stories. And because of that, our studio partners have the luxury and the opportunity to build a tribe and a community of business leaders because of our studio.

Lee Kantor: And our studio partners become this mega connector. They become the valuable resource to the business community. They become indispensable because they are the place where the stories of business are told. They become the voice of business in their community. They help their clients become the voice of business in their niche.

Lee Kantor: And it’s truly a beautiful thing when it comes together this way, and we’ve seen that time and time again. In a short period of time, the studio partners in any market become that place where these stories are told, and they become trusted, they become well-liked, and they become the place that serves the business community in their local market.

Terron Sims II: Strategy, Service, and the Making of a Resilient Leader

January 5, 2026 by angishields

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Terron-SimsTerron Sims is a combat veteran, national security expert, and graduate of West Point with over 30 years of leadership across the U.S. Army, Department of Defense, and federal government.

He served in Iraq in 2003, where he helped establish local governance and worked alongside U.S. and international agencies.

Terron has advised U.S. presidential candidates, foreign governments, and senior officials on national security and veterans’ issues. His work includes contributions to major defense initiatives, policy reform, and interagency collaboration.

Today, he continues to serve as a trusted advisor and advocate, bringing strategic insight and deep experience to matters of defense, leadership, and public policy.

LinkedIn:https://www.linkedin.com/in/terron-sims-ii/

Transcript-iconThis transcript is machine transcribed by Sonix

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX studios in Houston, Texas. It’s time for Houston Business Radio. Now, here’s your host.

Trisha Stetzel: Hello, Houston. Trisha Stetzel here bringing you another episode of Houston Business Radio. It is my pleasure to introduce my guest today, Terron Sims, the second senior strategy and operations executive at Doug Pollard Strategies, West Point graduate and combat veteran. Across three decades spanning the US Army, DoD and federal arenas, Terron has led in complex mission critical environments from mentoring district governance in Baghdad and partnering with the C, P, and UN to design a $29 million real world training village J at J as a national security subject matter expert. He advises US presidential campaigns and foreign governments. He has collaborated with Congress and state leaders on legislation and helped modernize systems inside the Pentagon, including key work on the DoD’s Sexual Assault Incident Database and streamlining Army installation budgets. Today, Terron’s channels channels that same rigor in the private and nonprofit sectors, chairing the board of Affordable Homes and Communities and advising organizations on strategy, crisis management and operational excellence. He’s a relationship builder who turns pressure into progress. And he’s here to share what resilient leadership really looks like. Terron , welcome to the show.

Terron Sims: Thanks for having me, Trish.

Trisha Stetzel: So much. We have so much to talk about today. Did you guys hear all of that? All those accolades? I know sometimes it’s a little embarrassing for us because we don’t get to hear or see those things about ourselves, right? Uh, but I am so honored to have you on the show today.

Terron Sims: I appreciate you inviting me on.

Trisha Stetzel: Absolutely. So tell us a little bit more about Terron .

Terron Sims: Well, we definitely don’t have enough time for that. But at the time that we do have, um, I’m a fourth generation veteran. Um, I grew up in the military culture. My dad’s a retired Marine Corps colonel. Uh, Mustang. Um, and so, you know, service to the nation and service to others is just something that’s been instilled in me from from day one or really from day zero. Um, and so I carry that with me wherever I go and whatever I do, uh, when people ask, what do you do? Which technically the answer is extremely complex. And really, there is no straight answer. I tell people I do good, good work with and for good people. Um, if you’re a good person and you have something you want to do, even if it doesn’t seem to be within my particular lane or subject matter expertise, um, always stand ready to assist those persons. Um, of course, the flip side goes, if I think you have bad character, you’re not getting any help. I don’t care how much money is involved. Um, it is what it is. Um, so, um, I actually do have family down in Houston. Um, in the Houston area. I, um, being that, um, my home state is Louisiana because my parents and in particular my dad, uh, which is the Creole side of my family, we got, you know, family from Saint Martinville, technically all the way to to Beaumont, Port Arthur. So, um, you can imagine there’s some family that are in Houston. Um, so shout out to them if they actually listen to the show.

Trisha Stetzel: Awesome. I love it. Um, tell us a little bit more about Doug Pollard Strategies.

Terron Sims: So I stood the company up back in 2010, the 2008, initially at the, uh, recommendation, lack of a better word of one of my primary mentors, uh, General Dan Crispin, who was the superintendent of the military academy when I was a cadet. And we’re still very close and in touch. Um, I just, um, finished losing my first, uh, political campaign. Needed something to do. Um, and so I formed it to and kind of just use it as a mechanism of, um, the end of the day, as I tell folks, especially once they get a little older, there’s nothing wrong with doing volunteer work for especially for little kids and old people. But, um, you shouldn’t be doing volunteer work for people who are making money off of your volunteer time. Um, so when I found myself in those positions where, um, people were asking me for advice, that seemed to be pretty easy. Simple answers from my end. But then they’re running off making money off that set advice. I said, well, yeah, let me form this thing. So when when said, you know, said advice is needed, I can at least collect a check. So, um, that was that so fast forwarding to the present? Um, I had recently gotten my Sdvosb certification for those who don’t know the acronym because it is a mouthful service, disabled veteran owned small business, which the SBA, Small Business Administration, the federal level administers in many states just like Texas, also have that designation for um, for veteran owned businesses and other other categories.

Terron Sims: So make sure you utilize that when you’re, uh, attempting to get business at the state and local jurisdictional level. But, um, I got that certification. And using that, though, I haven’t really been I haven’t really used it yet, which isn’t a bad thing. Um, I’ve decided to make the pivot instead of just being, like, a strategic advisor and consultant to actually going the traditional business route. So I’m currently. Um, Tricia knows some of this. I’m currently in the process of acquiring a couple companies. Um, I’m great at parachuting in or in my case, air salting in, because I don’t believe in jumping out of a perfectly good airplane. But I will jump out with a rope out of a helicopter. Um, but I’m the type of person who can jump into a chaotic situation organization and make it function. But for those of you all who are who have actually stood up your own businesses, and I applaud you for that, you you all recognize the, the the the amount of effort, um, and annoying effort at times frustrating effort it takes to actually get the get get your company up off the ground and get that first bit of revenue going so you can prove to the banks, you can get your line of credit and all this other stuff.

Terron Sims: Um, and so I decided to circumvent all that process because I attempted to do that and it was, um, I have no hair, so not much to lose in that category. Um, for those who can’t see this, I’m bald. Um, yeah. So I’m going through that that process now, and it’s been fun. It’s been educational. Um, yeah, it’s been fun. Educational. It’s fun. Frustrating sides of it too. But what’s what’s great about it is, you know, my ability to go in and kind of looking using these companies like they’re seeds, right? Like fruit seeds in this case, like, um, and being able to take a look at them and knowing how I can take that fruit and, and grow it exponentially in a manner in which the owners, the original owners don’t, didn’t or do not have the capacity to do so, whether it’s because they’re just tired, because they’ve been running the company for ten, 20 years, um, or the owners don’t have the resources that I do. Um, and the private and the public sector to grow the companies in the manner in which they would like. So, um. Utilizing maximizing my, my, my utility to again, help them because I’m not pushing them out. They’ll still be a part of the company, still have equity in the company, so that as I grow, they too will grow, which is, um, something that’s very important to me.

Trisha Stetzel: So can you tell me a little bit more about the companies that you like to work with?

Terron Sims: Um, to me it’s more about the people than the companies. So the example I use is, um, if you came to me and said, I have, um, these really cool little girl barrettes and I’ve got the, the numbers to show that we can make a whole lot of money making these barrettes, but I just need a little help, you know, getting to that point. I’ll help you. Now, obviously, again, as I said, I’m bald. I have nothing to do with little girl barrettes. I haven’t twisted or braided a little girl’s head since my little sister was a super little girl, and I’m old now. And so is she. Um, but if the person is again the person of good character, and I think you can make some money off of it, I will help you. Even if it has nothing to do with what I do. Um, but to more logically answer your question, Tricia, for me, it’s, um, digital it companies, uh, because that’s where we are. Um, is it, you know, as I state with folks, you know, politics is like the is like the, uh, modern day priesthood, um, digital.

Terron Sims: It is like electricity now, right? Um, you know, when, when I’m mentoring kids and the whole conversation of, well, what do you want to do? And they’re like it. I was like, well, you got to get more specific than that now because McDonald is it? Yeah. Right. Like it touches everything. Right. So for me it’s the IT solutions because we, um, you know, we live in a world now where people are. Decision makers are looking for actual solutions, and they’re not just looking for good ideas on paper. Um, and at the end of the day, um, if I can’t build it, if I can’t build the solution in my hand, proverbial me, then the only other way of building it is with some type of digital IT platform. So by having companies that are in that space, cybersecurity, um, artificial intelligence, machine learning and so forth, um, then you can pretty much solve any problem unless someone wants open heart surgery. But even then. Right. Um, all this real surgery done with robots, right? So. Right. Right.

Trisha Stetzel: It’s true. Mhm. Absolutely. Why don’t we dive into a little bit of this mission driven leadership. So, um, tell me more about how you’re able to still, um, anchor and operate under pressure based on what you learned just from going to West Point or your leadership in the military.

Terron Sims: Yeah. So it’s interesting because you’d like to think that it was like southern upbringing and black parents and church and the Marine Corps and the Army and West Point. Um, and and it’s all those things and it’s not just one. Right. And then there’s also that innate, um, you know, that that part of you that you can’t necessarily fully control, right? Like, we all have our natural impulses, right? Like, if I’m going to a restaurant and there’s clam chowder on the menu, I’m buying clam chowder, even if I know I shouldn’t eat it, because I’m not going to be able to eat the rest of my meal. Right. Just the opposite of of impulses. Um, and so I, I look at all of that too, because in, um, you know, West Point to me, as I explained to people when, especially when they hear negative stories about West Point graduates or, you know, senior officers who graduate from West Point, why do they do that? And it’s like a West Point. Education is like money in the sense of we all heard the phrase along the lines of money accentuates who you are, right? If you’re a good person, then you win the lottery. You know that money allows you to to exacerbate the amount of good you can do to the world.

Terron Sims: But at the same token, if you’re a bad person, you win the lottery. It’s over. Right? It’s bad news. Whatever. Whatever. You don’t have to get into that. We get it. And I look at a West Point degree, West Point education in the same manner, right? I mean, there’s a foundational things that West Point teaches us, but we’re 18 years old. We’ve learned from our parents, we’ve learned from whatever environment we came from, um, whatever church we went to or synagogue whatever. Um, and then we go to West Point. And so for me, it’s a combination of all those things. Um, the selfless service piece, um, you know, and again, maybe it began with, with my parents and maybe then it was further than church, so that when I got to West Point and, you know, when we’re taught the honor code of, you know, cadet, not lie, cheat or steal nor tolerate those who do, it’s like, oh, okay, that’s real. Right? Or, you know, when when you’re, uh, doing your first inspection and your, your, your sock drawer isn’t aligned properly in your platoon, you’re like, oh, did you just kill you just killed someone in your platoon. And you think that’s silly, but then you go to war and then you recognize, oh, like, I really have to have all my ducks in a row.

Terron Sims: I have to make sure my soldiers, my NCOs, all have the proper equipment and that the equipment’s kept kept up properly. Because if it’s not, then, yeah, we might actually die. Right. Um, and so, you know, I take my my education at West Point probably about as seriously as I do most other things, probably even more so than my faith in God. And only because God doesn’t mean me to fight his battles for him because he’s God. But, um, my school does, and it’s. I because Tricia and I, you and I had this conversation. Uh, you know, when we first met. Where it’s important to me for people who either have graduated from high school or have served worn the uniform to truly understand that those positive values that you were taught, because we all were taught the same values, um, even if you went to City Hall, you still had to come back and learn what you missed. Um, and that we take those values and apply them to the real world. And just because the real world has its own rules. Um, and sometimes those rules contradict the rules that we learned while in service. Doesn’t mean that we should not follow those rules. Um, because if the rules we that we learn and applied while we were in service in the Army, in the Marine Corps, whichever branch you served in, in whatever school you went to, right.

Terron Sims: If they were good, then to lead and achieve unity success, then they should be good out in the civilian world also and in your business, right? You shouldn’t have to be making unnecessary sacrifices towards your personnel and your staff, and to your mission solely because you want you care about making the bottom line, or you’re trying to make, um, an even bigger profit than you were the year before, or, um, thinking it’s okay to, to, uh, you know, not treat someone properly solely because you believe that you saw in the civilian world that and that’s what the other person did to make their money. You don’t know what they’re dealing with. They may not be sleeping anymore. They may. You know that person who made all that money stabbing, stabbing people in the back, you know, might be compensating with other things, um, because they know that they that they did the unethical, immoral or just the wrong thing. So sorry, it’s a roundabout answer on on my school, but, um, yeah, I mean, you see the background for those. You can see I love my. Yeah, I’ll be up there next week, but.

Trisha Stetzel: All right. Yeah. And for those of you who are not watching us on video, you should. So hop over to the YouTube channel and, uh, check out the video of Terron and I having this conversation. So I know people are already interested in connecting with you. What is the best way for folks to reach out or connect with you?

Terron Sims: Terron , there are two ways, uh, my company website and my personal website. Uh w-w-w-what strategies or com. Either way, um, that’ll get to me. I’m pretty good at responding, especially on a weekday. Don’t email me on the weekend. Um, but on weekdays, if you shoot me a note, I’m pretty, pretty diligent about getting back to people.

Trisha Stetzel: Fantastic. And, uh, just for clarity, on the website, it’s t e r r o n s I’m s.com. That’s how you guys can find his personal website. And Doug Pollard Strategies is the company website. Okay, Terron , you have not only, uh, with all of your military background and experience, but, uh, DoD and even post, uh, military service. You’ve been involved in big institutions or, um, groups, right? Like the affordable homes and communities like, uh, the DoD sexual assault incident database, like JR. So how did those things that you did, those institutions or those groups and that the space that you were working in on those larger projects, how did that, um, actually create or give you even more skills when it comes to leadership?

Terron Sims: Uh, good question. Um. Affordable Homes and Communities is unique because it’s it’s an affordable housing development organization corporation. But it’s a nonprofit. But it’s also but it’s one of those nonprofits that secretly has $1 billion worth of assets, um, is Houston based. So imagine, um, someone owning $1 billion worth of property in the greater Houston area, right? That’s I mean, that’s really the equivalent of of what we’re doing. And so we, um, we proudly waved the like the nonprofit banner, um, in regards to not only developing, um, homes and communities for, for, for, for, uh, for residents, but also providing the wraparound services and the piece that I’m most proud of, of what brought me into the organization, um, officially back in 2019 is their their youth in, uh, teen mentoring and tutoring programs. Uh, because for us, it isn’t just about ensuring that people, um, who are on the low income side of, of things, uh, have somewhere to live, but but that their children have the ability to climb above their parents station. Um, and so ensuring that those kids, um, that that their, that their children are, um, are, are getting tutored or, and are getting access to colleges and universities and are getting mentors to help them go down that career path. Um, and so that that’s been great. Um, to be honest with you. Um, it’s it’s the only once I left the hill, uh, back in, I forget, 2 or 3 years ago, it’s the only thing I went back to from a volunteer perspective. Um, in Arlington County in Virginia because, well, one, it is a great bullet point. Uh, but the mission itself, two, um, is extremely selfish, like where I tutor with in one of our community centers. None of the other tutors know I chair the board. I’m just the black guy who goes in helping kids with math and drinks coffee all night. Um. There’s that. Um.

Trisha Stetzel: And we have to learn to run these nonprofits as businesses. I mean, that’s the bottom line. If we’re not running them like a business, then we don’t have any money for the actual cause in these nonprofits. Right. Bottom line.

Terron Sims: Correct. And we hit a crisis that. I’d love to change that. Yeah.

Trisha Stetzel: Yeah, yeah. That’s right. Absolutely I totally agree. You’ve mentioned mentoring several times. You talked about it at the top of the hour or the top of our conversation around you being mentored. You also mentor and show up for these kids and families. Um, how how has mentoring played a role in you being the leader who you are today?

Speaker4: You know, the.

Terron Sims: You know, I, I, I’m glad you asked that question because I entered a role I was so I was like, well, I’ll just share this role. I was, uh, Sheila Jackson Lee’s chief of staff, um, for a short period. Um, and it’s been a while since I’d been in a role where I actually was in charge of like direct charge of of folks. Right. So I had the staff and I had our interns, um, both at the Houston office and in, um, the DC office. Uh, but folks on the DC office, we had many more interns than we had actual staff. And these interns were, you know, college kids, they were there, um, or just had graduated from college or something like that. And, um, the temperament in the office was such to where, um, my mentorship to them, to them just pivoted, um, their motivation and inspiration to, to do the work. Um, and I didn’t really realize it until I was getting ready to leave. And I had, you know, closing, uh, counseling sessions with, with, with each of them. And they shared with me, um, how much I really changed the energy in the office. Um, and I keep some every every blue moon.

Terron Sims: I’ll. I’ll open up one of the cards, um, when I need a pick me up. Um, just to, you know, because I don’t like pats on the back. Um, so, you know, just being able to read that my leadership was actually, um, relevant to young person’s life, um, means a lot. You know, when I sit on panels and people ask me, oh, you know, what’s your greatest accomplishment? This and that? Uh, I always go back to the pride I have in the soldiers I led who ended up doing great things in the army after I had left the army. Um, you know, I have kids who I say kids, but, you know, kids who retired as sergeant majors and first sergeants, who I got straight out of basic training when I still keep in touch with. So. So for me, it’s it’s about that intangible impact that the second, third, fourth degree level effect, um, positivity that you can have on someone because you don’t know. You know what? Bit of kindness or candor or compassion that you can share with someone at a particular moment that either changes their trajectory or leads them towards, um, towards quote unquote greatness.

Trisha Stetzel: Yeah, absolutely. Well, we we don’t know what baggage they bring to the table, right? We don’t always know what they’ve been through and what will resonate with them and how we can truly be good leaders for them. All right. As we get to the back, back end of our conversation, I’ve got one last question for you. Um, you’ve led in a lot of places in combat, in the government and even in the boardroom, as we just talked about. So if you could leave our listeners with one principle for leading with integrity when the stakes are high, what would it be?

Terron Sims: Oh, wow. Um, it’s never about you. Um, it’s always about the people you serve or the people who really have to do the work. Um, whenever I’ve written policy, we don’t have time for the whole story. But I remember explaining to a to a to a marine Corps squad leader two, many years ago, um, we were over at the uh, weapons training Battalion at Quantico, and he wanted to know why me and my colleagues were there, more colorful language he used. But I said, because it’s important for me that whatever policy that I’m either writing or or, um, or advising in the writing of and the people who are sitting at those tables making decisions that affect your life and the life of my little brother and life of my buddies, that that y’all’s welfare is on the front of their minds because they have to understand that you’re the ones who are having to execute these missions. Um, and so for me, that’s what’s always most important is thinking about the people who are affected by what I have to do because I’m always going to be okay. Um, I joke with friends. God’s got me so I don’t have to worry about, um, taking care of myself. So as long as you all take care of who you have to take care of. Um, like we say in the army, take care of your soldiers. Everything. Everything else takes care of itself.

Trisha Stetzel: Yeah, that’s true everywhere. And if we could all embrace that. Right, people first, uh, and making sure that they have what they need or any decisions that we’re making, we take them into consideration. That’s how we get by in in big organizations, right? Is include them in the decision making. Love that. Thank you so much for being with me today. I really appreciate your time.

Terron Sims: Oh, thanks for having me, Tricia. Thank you.

Trisha Stetzel: Yeah, absolutely. All right. One more time. How can people find you?

Terron Sims: Uh, my two websites, company, Doug Pollard Strategies. Com and then the personal Sims comm.

Trisha Stetzel: Perfect. You guys know I’ll put that in the show notes as well. So if you’re sitting in front of your computer, you can point and click and connect directly with Terron . If you’re in your car, please wait until you get home to point and click on anything. Uh, all right, you guys, that’s all the time we have for today. Terron , thank you so much again for your time. If you guys found value in this conversation we had today, please share it with a fellow entrepreneur, a veteran or a Houston leader ready to grow. And as always, be sure to rate and review the show. It helps us reach more bold business minds just like yours and your business. Your leadership and your legacy are built one intentional step at a time. So stay inspired, stay focused, and keep building the business and the life you deserve.

 

Jason Lucking: From Gemology to Technology and the Future of Smarter Airfare

January 5, 2026 by angishields

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Jason Lucking: From Gemology to Technology and the Future of Smarter Airfare
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Jason-LuckingJason Lucking is an accomplished gemmologist and business strategist with over a decade of experience in the fine jewelry industry.

A graduate of Birmingham University and the Gemological Institute of America (GIA), Jason has worked internationally across retail, auction, and luxury brand sectors.

From launching family-run stores in the UK to building high-end client relationships at Tamsen Z in New York, he has excelled in sales, branding, and operations.

Known for his confident, relationship-driven style, Jason combines business acumen with deep gemological expertise to drive growth and deliver exceptional client experiences.

LinkedIn:https://www.linkedin.com/in/jason-lucking/
Website:https://paiback.app

Transcript-iconThis transcript is machine transcribed by Sonix

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX studios in Houston, Texas. It’s time for Houston Business Radio. Now, here’s your host.

Trisha Stetzel: Hello, Houston. Trisha Stetzel here bringing you another episode of Houston Business Radio. Is my pleasure to introduce my guest today, Jason Lucking, founder of pAiback, the AI powered travel platform built for frequent fliers who are tired of overpaying for this same flight. He is a gemologist turned tech founder. Jason has spent years in the high end jewelry industry, traveling nonstop between cities, shows and clients. One day after discovering his wife had paid far less for the same flight. A month later, he asked a simple question why isn’t this process automated? That moment became the spark for pAiback. The company helps travelers get automatic refunds or airline credits when ticket prices drop. No rebooking, no lost seats and no disruption to travel plans. Booked directly with Delta, United, Alaska or American others, forward your confirmation email and payback does the rest. Jason’s story is about much more than just airfare. It’s about innovation born from frustration and how AI is quietly helping travelers save money while staying loyal to the airlines they love. Jason, welcome to the show.

Jason Lucking: Thank you, thank you. Appreciate it.

Trisha Stetzel: Yeah, you’re very welcome.I hope I did you justice.

Jason Lucking: Such flattery. I will pay you $20 at the end of it for.

Trisha Stetzel: Okay, good. I’m glad I, you know, I just want to make sure I was going to get paid. Kidding, everyone. All right. Jason. Um, tell us a little bit more about you.

Jason Lucking: Yeah. So, I mean, you summarized it beautifully. I have been in the luxury service world, predominantly jewelry for since I was 15, 16 years old. And, you know, I’ve been sat on a plane being a road warrior, like many salespeople have, um, you know, just trying to trying to live on the road and, and, and trying to make that as best of an opportunity for us as possible. And when things continued to change and you’re set on the road, you’re away from home. You know, we’re always looking to optimize our miles and our points. And, you know, there’s so many different things that people are doing with credit cards. Um, and, you know, I was I was sat on a plane and my, my house became a very expensive storage unit. Um, and, and it was, you know, how do we, uh, how do we how do we change this for, um, for both myself personally, my family. Because we do love to travel. Um, but, yeah, you know, I think, I think, um, ideas come out of sometimes unexpected moments.

Trisha Stetzel: Yeah, absolutely. So, uh, in your bio, I read, I read, I talked about how, you know, this moment where you saw your wife getting a less expensive flight really sparked, um, the moment of payback. But how did that all come together? Like, how did it go from, gosh, why isn’t this automated? And why isn’t somebody already doing this to actually doing it 1,000%?

Jason Lucking: So I, I, the company would pay for, for my travel. But just as a human being, I always wanted to optimize the right time to buy your ticket. And I tried all the fads. Tuesday. Clear your cookies. Make sure Mercury is in retrograde. Have a gluten free meal the night before. You know all the things that they tell you on on social media to do. And, and and I mean, 80% of us start on a Google or an Expedia for searching for our flights. And I was the same. I’d started on Google, and there’s a little graph at the bottom that showed what the prices had done. And I thought to myself, man, I knew I should have booked it a week ago, or you know, why did I why did I wait? How do I play this, this, this system? And and as you said, when my wife booked her, she wanted to join me on a business trip and she booked hers a month later. Like what? What kind of loyalty is that to me? Who? Who booked in advance so that the airlines know I’m going to be on the plane. They know that they’ve got my money. Um, and and it just kind of. I’m very fortunate. I come from a very entrepreneurial background. My, my dad has done a whole multitude of things my mum made us do. Logic problems as children. Maybe that contributed to it. My wife’s, uh, father created the first heated wetsuit. So all these just, you know, um, ideas, you just look at the world maybe a little differently on some things. And I was very fortunate enough that that between my own neuroses of wanting to optimize my own tickets and then seeing this, the rise of AI was, uh, a beautiful addition. It came at the right time. And an amazing co-founder who really just, you know, brought it all to life.

Trisha Stetzel: Okay. So I’m going to roll all the way back to gemologist, to technology. Like, how did that how did that shift for you?

Jason Lucking: So my dad has always been in the computer industry, so I’ve always been surrounded by computers since I was, you know, a baby. We had a we had a computer in a whole bedroom, so to speak. And, you know, we were doing, uh, we would build computers as children. So I guess from from that perspective, technology has always been even though I never saw myself as that. I was very fortunate that I got into gemology. I loved the science behind it. I loved the psychology. I loved the composition of of, uh, ultimately, I’m realizing it’s I love breaking things into parts, you know, kind of dissecting them. What makes a blue diamond, a blue diamond, what makes a spinel, a spinel, all these different things. And and that’s clearly what I’ve done with my flight ticket pricing, you know, what was it that changed the price on things? Um, I don’t consider myself a coder. Um, I’ve got way smarter people that do that, um, than I do. Um, and so having an amazing team that, that helped bring that to life was amazing. Um, being being in gemology, as you said, isn’t a natural transition into technology. You don’t necessarily think the two go hand in hand, but I was fortunate enough to work for an online diamond and engagement retailer. Um, so, you know, I’ve always bridged the gap between pushing innovation forward, whether it’s in the jewelry industry and now pushing it forward in the aviation industry.

Trisha Stetzel: Yeah, absolutely. So, uh, having the right partner is really important. So how did how did that form, uh, to bring payback to life?

Jason Lucking: Um, so I’ll, I’ll give you the honest answer here. Uh, Morgan was a student in one of the rental properties that that we have in the UK. Uh, and he was, was working on my dad has a Christmas tree rental company. He rents out live Christmas trees.

Trisha Stetzel: So that’s a great concept.

Jason Lucking: I told you, we look at the world a little differently. So you take the Christmas tree out the ground, you rent it to somebody, we take it back at the end of the season, we plant it, it grows another 6 to 12in. You rent it back again. Morgan was helping my my dad with the website and some of the social side for that. So when the idea came around, it just started off as a conversation. Um, I am a, a big believer in you don’t need to know the right people, but by meeting people, you’ll get to meet the right people. Uh, I’m a I’m a serial networker, if you would. And so I was very fortunate that when you ask somebody a question, do you know somebody that might. It led to this conversation with Morgan. And Morgan was, um, kind of starting his his development, uh, world. He’s a young but super, super smart guy. And it was just a perfect partnership. You know, it’s allowed us to continue to grow, Grow our technology, uh, grow our team. And so it’s it’s allowed him to really focus on what he does best. And it’s allowed me to focus on what I do best. So it’s a it’s a it’s a very unusual origin story. One would say. Um, but I believe I don’t believe in luck. I believe that luck is a mathematical formula. It’s opportunities times by frequency. The more opportunities we put ourselves in front of, the luckier we become. And that’s with meeting people. That’s with taking ideas. That’s why many entrepreneurs do multiple ideas, because it’s it’s not always about the first idea. It’s about it’s about opportunities, times by frequency.

Trisha Stetzel: And your name, your last name just happens to have luck in it. I’m just saying.

Jason Lucking: Yes. A lot of people say, well, you must be lucky. It’s in it’s in your last name. And I will not I will not fall short of of the, the luck of that.

Trisha Stetzel: Yeah. It happens. Um, okay, so we know the background, and I really want to dive into payback because I don’t want listeners to think it’s just another thing. You talked about the getting points and the signing up for this and signing up for that, because it isn’t just another thing. It’s really special. And for everyone who’s listening, I want you to hear that it’s spelled p a b a c k. So if you’re looking for it already, that’s what you’re going to be looking for. I’d really, Jason, like to dive into what exactly does payback do and how can the listeners start using it today.

Jason Lucking: So let’s let’s take it back to, you know, kind of the start of how it works, which is we we’re not a travel agent. You don’t book your travel through payback. You’ll book them directly through the airlines, as you said, Delta, American United or Alaska. So you’re you’re booking directly with the airlines, not through a third party, not through an online travel agent directly with the airlines. Now, once you’ve got that ticket, you forward that ticket or you sign up for payback at payback app, which, as you said, is paid back. Um, and then you forward that ticket to us. You get these instructions, you get a welcome email forward it to ticketing payback app. You can also integrate your inbox. So then you don’t even need to do the forwarding. We automatically pick up any Delta, American, United or Alaska flights. So you buy directly with the airline, you forward that ticket to us and then you have to do nothing. You sit back because we use AI to monitor the system. We check your flight with regularity every three hours. If the price of that ticket drops below what you bought it for. So we’re talking about the same flight. We’re talking about the same cabin class. None of that changes. We’re not trying to, you know, downgrade you. So you stay on the same flight in the same seat, and we then just optimize that ticket at the new price. And the wild thing is, this happens one in every two flights. And the average savings that we see, um, is $250. Now that takes into account, um, you know, economy premium and business.

Jason Lucking: So it does it does factor in all the classes. Uh, it doesn’t work for basic economy because, I mean, there are it’s the most restricted and limited ticket. Um, so other than that, you have to do nothing, and the price might drop once between the time you booked it and you take off, it might drop. We’ve seen it drop eight times on a person’s ticket. And so every single time that ticket drops, as long as it drops below, uh, above $10, we will we will collect that. Um, uh, as you said, it would be a refund if you buy a refundable ticket and it will be a future flight credit if you buy a nonrefundable ticket, which most of us do. And anybody that is a frequent flier. Same thing as cash. You know you’re going to use it on the next flight or what. We are truly encouraging and and our real ethos of payback is we want people to travel more because the more the world be that domestically, be that internationally, the more that we connect, be that with friends or family or or people that we don’t know, the better we become as a world. And not to get all, you know, deep and philosophical about it, but ultimately we want people to travel more. And so if you’ve got this $100, $250 to spend on either a flight you’re planning on taking or take one you weren’t planning on taking, that is really what we want out of payback.

Trisha Stetzel: I love that.

Trisha Stetzel: That just makes my heart warm. Jason. Just the the whole idea of bringing people together. I think it’s so very important. Okay, so we’re about halfway through our conversation right now. I know folks are already excited about connecting with you and or taking a look at payback. So what is the best way for folks to connect with you? And then let’s give the payback a location again as well.

Jason Lucking: Yeah. So the best way to connect with me would be through LinkedIn is probably my primary social that I use. So Jason looking look ING. Um, if you want to find payback online, if you just Google payback travel, that’s sometimes the easiest one. The website is payback app, which does confuse a couple of people because the app is in development. Let’s just say that. Um, you’ve got to walk before you can run as a new business.

Trisha Stetzel: Yes, absolutely. And by the way, you guys, I’ve signed up for it. It’s so simple. Like it will take you less than two minutes. Go. Especially those of you who already have tickets with those airlines directly. Go sign up and send your tickets over so that you can get your, uh, your future use of the refund when it comes or, uh, actual refund. So exciting.

Jason Lucking: The thing that we say to people is submit every ticket, right? And even though we’re focused on, you know, for airlines, we are adding extra airlines is even if you do have a basic economy ticket, you might as well submit it. It takes you two seconds to do. There’s no there’s no loss there. Um, we won’t be able to necessarily do anything with it, but if there is some change in the future, it just kind of teaches you to get into that. Um, get into that automation, I guess. That habit.

Trisha Stetzel: Absolutely.

Trisha Stetzel: Uh, you said something that triggered a question for me, which is, you know, start up. We get a walk before we run. Um. Um. This startup life is grind. Some creativity, lots of chaos. You’ve also moved in the middle of all of this. So what have been some of your biggest lessons in resilience since you launched payback?

Jason Lucking: Um, having an amazing support network. And that shout out would be to my wife, who allows me to have two full time day jobs with two children, two and four, spend time with her and move and try and keep some level of sanity by working out at 5 a.m. in the morning and being awake till two two in the morning. So having an amazing support network, whether that is is family, whether that is the team that is around you. I had a long call with our team yesterday who said, you need a break. You. You need a break. Um. And and I love, I love payback. I love what we’re doing. And I love the deep rooted element of it. And so we ultimately do what we love. Um, and so I’m very fortunate that I have that opportunity. Um, but having that support network, I would say, is super key because you are going to be told no a lot. You are going to be ghosted. And I’m 38 and I, I’ve been married for coming up to ten years. I don’t remember the last time I got ghosted. You know, I realize it’s it’s 20, 25 here. Uh, ghosting is a real thing, but there is a level of respect that I apply to people that reach out to me and in kind, I. I expect it back, but that isn’t, unfortunately, the world. So you’ve got to be you’ve got to be an irritating optimist as well. Um, which is, which is, um, how how I’ve been described in the past because you’re going to get told no a lot, and you gotta dust it off real quickly and jump back on that horse and, um, you know, keep going.

Trisha Stetzel: Irritating, optimistic. I would like to adopt that. Can I borrow that? It’s lovely.

Jason Lucking: I know that my optimism is both a pro and a con. Uh, I love being optimistic and and looking at things with, you know, with rainbows and unicorns as it’s always described. Uh, but that isn’t always fun when you’re not feeling tip and top. And all I do is paint a great face of, of optimism on it. So it’s a little irritating at times. Um, but as a entrepreneur, I believe that you’ve got to have that, uh, chutzpah to, you know, to to enter the room and ask somebody and expect them to say no. Uh, and bring straight back up.

Trisha Stetzel: Yeah, absolutely. And, you know, I, I think that that positive energy brings more positive energy. You and I met because we were supposed to meet. And we both have that positive energy. Right? We’ve put that out there in the world. And I think it’s so important. So, um, how important is transparency and relatability when you’re introducing something new like payback?

Jason Lucking: Yeah. So our two biggest cruxes with payback is learning because people don’t even realize they can do this. Um, so there’s learning and there’s trust. As much as we’re a technology company, we believe that we are a service company first. And that is because flights are super important for people. Um, you know, you’re taking whether it’s a work trip and you have to be there. It’s a family trip, and you definitely don’t want those plans messed up. So we believe that we are service first, not just technology. And that has been a very pivotal point for us. Um, you know, through through all this.

Trisha Stetzel: Mhm. Absolutely. So I know a little secret. You’ve got some cool things happening or some projects brewing for next year that may or may, may or may include the veterans space. So can you talk about that.

Jason Lucking: Yes definitely. Even though we are a for profit organization, as we talked about, we want people to travel more. We want people to to expand outside of, you know, just being on a plane for work perspectives. We have, um, we believe that we have a responsibility to give back. And my wife’s father served in Vietnam, and she sadly lost him when she was very young. And it’s always been an important thing to us. And so we are, um, working with an organization that’s based on the West Coast, uh, called Operation Surf. Um, they do, um, uh, uh, almost PTSD work through surfing for veterans. And so for us, um, wanting to provide a service for veterans or at least gain some, some additional benefits for veterans, um, to allow them to, um, whether it’s lowering their cost of their existing flights, whether it’s providing them the opportunity to travel, uh, those that have served and those that have given, um, which I know you have, I I’m British, right. It’s a it’s the military is a little different in the UK. We have it. But I could not comprehend submitting my life to sacrifice what I don’t know could happen for the protection of others. And so for us being able to provide something to the veteran community, um, which is a project that we’re, um, launching towards in 2026, um, as an, as an initiative, because, uh, if we’re not doing good in the world, then what’s our purpose?

Trisha Stetzel: Mhm. Absolutely. And thank you for going down this path and really figuring out a way to give back and serve the community, uh, through this business that you’re building. So what’s next for payback?

Jason Lucking: Well, as we mentioned the the app is in development as well, which we see as a big a big up for us. Um, we’re also looking at other industries, um, hotels, car rentals. There’s some exciting partnerships that we have in the works right now that would really, um, really boost the direction of payback. And, you know, early 2026 is where we’re we’re projecting for those to land. Um, I know that’s that’s the most vague statement I could probably give. Um, but the growth, the growth of, of payback is, is in a real exciting direction for, for the new year.

Trisha Stetzel: It’s very exciting. All right, you guys, if you’re excited about this opportunity to save on your tickets, go to payback app and its payback app and sign up. It’s super easy. I’ve done it. It’s amazing. I can’t wait to save on my flights in December. I know Jason knows that I’ve got some some travel coming up I’m very excited about. Um, so. What you’ve turned just a frustration with travel into a company that helps thousands of people fly smarter. Right. And help us save money and get refunds. Um, have money available for the next flight. What would you say to those entrepreneurs out there who are sitting on their own aha moment, but have yet to take the leap to build something from it?

Jason Lucking: Um, ultimately we had we had entrepreneurs risk when we first started, you know, we thought we needed to get it perfect before we did anything. Um, two things I would say. You just got to go for it. You’ve got it. You’ve got to get 80% of the way there. The balance of the 20% doesn’t matter. Take your idea. Get it 80% of the way there and just go put it into this, into this user cycle loop. Put it out. It’s going to break. You’ll fix it, whatever it is. But what comes with that as well? And somebody said to me, uh, recently I did this very novel pitch idea called The Cut. And what they do is they give you a bad idea or a failed business, and then you get to pitch your actual business, and you get 15 minutes to make up a fake pitch for the business. And I took the idea and I flipped the idea upside down and turned it into a completely different product. And what came out of that was, everybody says, if your startup hasn’t recreated itself probably three times or pivoted in some way, then you’re probably not going to succeed. And and that’s ultimately what we’ve done with payback. We started off with, you know, saving money for, for for people with flights. And what we’ve realized through all of this is we’re actually turning price drops into loyalty for the airlines.

Jason Lucking: So we’re actually here for the airlines to boost their growth and revenue and, and make you travel more. But what is what comes out of that is people are able to optimize their flights, they’re able to travel more. So we have really changed our, uh, business direction as well. You know, a bit of a pivot, thinking it was about saving dollars and cents for the customers. And what we’ve realized through, through our research is, um, is that we are as 50% here to grow the airlines as much as we are for the customers. So the two things I would definitely say, you just got to go for it. Um, the other one is don’t be afraid to pivot. Um, and I will throw one final third one is don’t be too close to the baby. You might have an ugly baby, you might have a really pretty baby. But you will always think that your baby is really pretty. And that’s the point of pivoting and putting it out there. So I would say put it out there. Don’t be afraid to pivot, but realize your baby might be ugly. It’s okay to pivot and realize that not you need a new baby. That’s the worst thing you could probably say, but pivots in order to make sure that, um, you know, maybe your idea isn’t the number one idea.

Trisha Stetzel: I love that. So what I’d like to leave with and you’ve you’ve described this, but you didn’t actually use the coined phrase that I know you use, which is loyalty loop. Uh, why don’t we leave with a note on that loyalty loop?

Jason Lucking: Yeah. So one thing that we have realized with with loyalty, the airlines are in this a little bit of a plateau in terms of loyalty. Now, what ends up happening is people are moving a lot between airlines, whether it’s price specific, if you’re in a specific hub, you might be more loyal than the others. Um, I personally have shifted my loyalty from one airline to another. And what payback does is it really builds your loyalty with them for two reasons. One, you feel better about that flight? Every single time you get a price drop? Be it $10, be it $100. We’ve saved somebody $9,000 on a ticket, right? So, so so you get that dopamine hit every single time I feel better about my trip, I feel better about the flight, and I feel better about the airline. Now, there is also a forced loyalty that exists because now you have a future flight credit to use with that airline. There are worse things to force upon you. You know the worst things to say. Hey, I gotta take another trip. Um, so for that reason, the loyalty element with the airlines is super key. Um, to us, um, for our continued, you know, success of this company.

Trisha Stetzel: Absolutely. Jason, this has been so much fun. I appreciate you spending the time with me one more time. When you tell folks how they can best connect with you.

Jason Lucking: Yeah. Connect with me on LinkedIn, which is Jason looking, or if you, uh, Google payback, travel AI back or just go straight to the website which is payback dot app.

Trisha Stetzel: Awesome. I appreciate you, this was so much fun. I you may have to come back and let’s talk gemology because I have some interest in that too.

Jason Lucking: Happily.

Trisha Stetzel: Would love that. All right you guys. That’s all the time we have for today. If you found value in this conversation that I had with Jason, please share it with a fellow entrepreneur, veteran or Houston leader. Ready to go or somebody traveling? Be sure to follow, rate, and review the show. It helps us reach more bold business minds just like yours and your business. Your leadership and your legacy are built one intentional step at a time. So stay inspired, stay focused, and keep building the business and the life you deserve.

 

BRX Pro Tip: What is Frustrating Your Prospect

January 5, 2026 by angishields

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BRX Pro Tips
BRX Pro Tip: What is Frustrating Your Prospect
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BRX Pro Tip: What is Frustrating Your Prospect

Stone Payton: And we are back with Business Radio X Pro Tips. Stone Payton and Lee Kantor here with you this morning. Lee, there’s all kinds of questions that we should be asking ourselves as we prepare to try to help a prospective client. But perhaps one of the most important is, what is frustrating your prospect.

Lee Kantor: Yeah. This is something that requires you to be a good listener and to dig deeper than you think you should be digging. Typically, a salesperson is trying to solve a prospect’s problem, and solving the problem is table stakes. You have to be able to solve their problem. That goes without saying. But if you really want to sell the person and ultimately keep them around for a while, then you’ve got to dig a little deeper to understand what is truly frustrating this person. What is it that they wish that they could – what’s a world that they wish could exist that they’re not kind of living in right now? And if you can kind of identify and try to relieve that frustration, then you’re going to be able to increase sales.

Lee Kantor: Solving the problems are kind of an intellectual challenge, and then you’re going to explain, okay, our thing does this and that’ll solve your problem. But if you can get to the frustration – frustration is more of an emotional problem. This is something that has been back burner, that’s been bugging them, that’s been poking at them for a long, long time. And they’ve just accepted that that’s just kind of the way it is.

Lee Kantor: So if you can really relieve some of that frustration, then you’re going to really have a great chance to make the sale. So, obviously, solve their problem, figure out a way that you can make that problem go away, but dig deeper to find out what it is that’s really frustrating them, what’s really at the heart of what that’s keeping them up at night, not – the problem sometimes is just kind of the superficial thing that they think they need to solve. But the frustration is deeper and it’s more emotional. So, dig deeper, uncover what that is, and try to solve that. And then, you’ll be on your way to more sales.

BRX Pro Tip: Insight Based vs Value Based Content

January 2, 2026 by angishields

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BRX Pro Tip: Insight Based vs Value Based Content
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BRX Pro Tip: Insight Based vs Value Based Content

Stone Payton : Welcome back to Business RadioX Pro Tips. Lee Kantor and Stone Payton here with you. Lee, describe if you can kind of the distinction between and the applications for insight-based content versus value-based content.

Lee Kantor: Yeah. As content marketing becomes more and more prevalent and it’s kind of evolving, and at the beginning, people when they thought of content, they thought of value-based content like tips and tactics and things like that. But as this kind of part of the industry has evolved, I think insight-based content is really important to add to your kind of content calendar.

Lee Kantor: An insight-based content addresses the why and the how behind a topic, which provides a deeper understanding of the mission and your true North as a service provider. Whereas, value-based content focuses on that practical value that your tribe is kind of looking for.

Lee Kantor: So both types of content are important. But I think in the long run, you’re better served by leaning more into your insights to attract more of the people who believe what you believe into your tribe rather than kind of the more transactionally minded person who is just looking for more and more value, especially free value, where you’re just giving a lot of free information.

Lee Kantor: So if you do too much of that, they’re going to see your service kind of as a commodity. And then when you do ask them to buy something or to pay more for something, they get kind of upset because they have an expectation of, “Hey, you’re giving me all this free stuff, why are you charging me for this thing now?”

Lee Kantor: So, I think it’s really important to focus in on kind of this insight content rather than constantly just bombarding your people or your tribe with just kind of tactics and tips. I’m not saying to stop adding more value, but I’m saying that there’s a time and a place for both types of communication.

BRX Pro Tip: Effectiveness is Better Than Productivity

January 1, 2026 by angishields

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BRX Pro Tip: Effectiveness is Better Than Productivity
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BRX Pro Tip: Effectiveness is Better Than Productivity

Stone Payton: And we are back with Business RadioX Pro Tips. Lee Kantor, Stone Payton here with you. Lee, take a moment, if you will, and talk a little bit about effectiveness and productivity.

Lee Kantor: Sure. I was reading Jason Fried’s blog and he mentioned this, that effectiveness in his view is way better than productivity. Jason Fried, for those who don’t know, is the CEO of 37signals, the founder of the app Basecamp, author of the book Rework. He’s been doing this for a long time, and he’s created a great remote-based business that probably all of us have used at one point or another.

Lee Kantor: But his premise is that productivity is geared more towards machines and not really humans. And when humans try to be more productive, they tend to just create more busy work, and then they tend to do more just tasks for the sake of doing the tasks and they’re not really measuring the right thing. They’re measuring the output of their productivity, but they’re not measuring how effective that is to begin with.

Lee Kantor: And in his view, he says to think more about how you can become more effective rather than how you can become more productive. And if you focus on the outcome of your effectiveness, you will realize you’re getting – like you have to focus on how to get more done with less work rather than just more work done. Because a machine is good at getting more work done relentlessly 24/7, whereas a human should be thinking about more, about how to get more done with less work. So that means focus more on your to-don’ts rather than your to-do’s.

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