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The Greatest Journey: Anike Mlemchukwu’s Mission to Empower Families Through Lapapoe

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In this episode of Sandy Springs Business Radio, host Erik Boemanns interviews Anike Mlemchukwu, founder of Lapapoe. Anike discusses her background as a special needs teacher and the inspiration behind Lapapoe, a startup connecting families with special needs children to respite care and nutrition resources. She shares the challenges and growth of her entrepreneurial journey, emphasizing the importance of community support and a clear vision. Nick also offers advice for aspiring entrepreneurs, highlighting the significance of understanding their purpose. The episode underscores the impact of passion and collaboration in creating meaningful change.

Anike Mlemchukwu’s passion is caring for children with special needs. Her experience spans volunteering at an orphanage in Peru, gaining a Postgraduate Certificate in Education from the University of Cambridge in the United Kingdom, a role as Secretary of the Cambridge Nigerian Society, and co-founding the Tech for disAbility working group.
After gaining her degree, she went to work in a special needs school where she taught children with autism, down syndrome, cerebral palsy and OCD. Her desire to do more to help parents of children with additional needs led her to develop Lapapoe.
Connect with Anike on LinkedIn.
This transcript is machine transcribed by Sonix
TRANSCRIPT
Intro: Broadcasting live from the Business RadioX studios in Sandy Springs, Georgia, it’s time for Sandy Springs Business Radio. Now, here’s your host. This episode of Sandy Springs Business Radio is brought to you by Mirability providing unique IT solutions, leveraging cloud, AI and more to solve business problems. Here’s your host Erik Boemanns.
Erik Boemanns: Thanks. And hi, this is Eric. And today we’ve got a very special guest with us today. Her name is Anike Mlemchukwu and she is a founder of the startup Lapapoe. And we’re excited to have you here today and a little bit more information about yourself and tell you about your story and your journey. So maybe if we kick things off, just introduce yourself to the audience.
Anike Mlemchukwu : Yeah, I’m going to say first, congratulations, because you said my name perfectly. Thank you. Very impressed with that. Um, so my name is Anike Mlemchukwu , founder of Lapapoe. My passion has always been working with children and families. Um, specifically making it easier for family to take care of their child that has special needs. I worked as a teacher for a few years, and just observing the challenges that those families face led to the development of the paper. Um, so yeah, that’s kind of a bit about me and my background.
Erik Boemanns: Awesome. So maybe tell us a little bit about Lapapoe. What is what is your startup?
Anike Mlemchukwu : Yeah, Lapapoe is focused on connecting families to respite care and nutrition commerce. So really focusing on the whole child. So if a family is overwhelmed they’re just tired. They need someone to come and support them with their child at home. Their child’s not eating their everyday normal meals. We support that sort of family, whether they’ve received a diagnosis or they’re just about to receive a diagnosis. We connect them to those resources through technology.
Erik Boemanns: I see no, that’s a that’s amazing. And so I’m curious I know it’s totally special needs, but are there particular conditions or does it not matter?
Anike Mlemchukwu : Yeah, I see it less as a label and more as a characteristic. So for example, a child that might have autism and a child that has cerebral palsy. Both those children might have that might be nonverbal. Both those children might have toileting needs. So focusing it more on the needs of a child. I see a child more as a individual that just certain things are just more exaggerated for certain children with different needs. So we don’t specify by specific category. We specify according to the characteristics that the child has.
Erik Boemanns: Yeah, that makes sense. I can understand that. I am curious, though. One of the things that I find out more about the name of the Papa. Where did that come from?
Anike Mlemchukwu : I love that question. That is Semi-virtual Nigerian and that word in Yoruba, which is a tribe that’s in Nigeria, means all together. So it’s this view of people coming together to support the child. So whether that’s the family, the provider, the whatever is coming together under one roof to support that child and that family.
Erik Boemanns: I like that now. That’s great. It’s actually kind of brings me to the next question who is the primary audience of your application of your company? Is it the parents and the families fighters? How does that work?
Anike Mlemchukwu : Yeah. So essentially it is a two sided marketplace. Um, so the families are one side, the providers are the other side. So providers come from a range of skills, whether it is a student that’s studying health and nursing at university or, uh, someone that’s graduated or someone that’s retired and they just kind of want to get back into working. Um, so there’s that side. And then the other side are the families. Um, future aspirations to go directly to Medicaid and health insurance and employers. Um, so that would be another kind of audience.
Erik Boemanns: Makes sense. Okay, that’s that’s helpful. Um, I want to take a step back, though, from kind of the day to day, what’s happening now with the the application and the company. What led you yourself to become a founder?
Anike Mlemchukwu : That is another great question. I love, um, I would say it was a it was like this internal pull, like some people might call it a calling, some people might call it intuition or whatever the kind of word people want to use for it. Um, but I was working as a special needs teacher, and I absolutely loved my job. Um, and I was working in it for about four years, and I just kept meeting parents that were like, I don’t know about this, and my child’s doing this, and this is a child. And so many parents were saying the same thing. Um, and that was when I was in London, moved to Atlanta, and it still experienced the same thing. Um, so many challenges around these parents trying to find the support that they need for their child. Um, in Nigeria, it was the same thing. And like, internally, I just felt like there has it shouldn’t be this hard. It caring for a child. They shouldn’t be this difficult. Um, and it was kind of a thing where. I was just kind of pulled into it, and I at first I was like, I’ll just do this and do this thing on the side. Um, but I eventually just stepped all in and. Yeah.
Erik Boemanns: Here we are.
Anike Mlemchukwu : Here we are. Yeah.
Erik Boemanns: But that is awesome. And and you mentioned you went from doing it on the side to stepping all in, which is some be a very difficult path. Right. So what keeps you going? What keeps you on?
Anike Mlemchukwu : Yeah. Um, I have a very clear vision of the world I want to see. Um, when I was a child myself, I had a lot of healthcare conditions. Um, I actually died when I was a baby and came back. And just being in that kind of environment where my mom was a single parent taking care of four children, it just seeing all these challenges and all this stigma. As I started working in this, um, industry with these families and these children, my view is a world where the stigma doesn’t exist, where this isolation doesn’t exist, where people don’t look at children with special needs and say, oh, I’m sorry, we’re parents. Don’t feel lost. So the vision is to really have a kind of go to place where family knows once they receive a diagnosis or before when they just have those questions, they know exactly where to go to find the support and the help that they need. Um, yeah. So that’s kind of where I’m going with it.
Erik Boemanns: Gotcha. So where are you today? What what’s the status of the the company and the product that you’re building?
Speaker5: Um.
Anike Mlemchukwu : In terms of, I think, I guess people say Pre-seed seed series, that kind of language. Um, still pre-seed I originally started in 2019, um, pivoted within the last year and a half. So it is still kind of like a new baby company. Um, although I, I’ve been on this journey for quite a few years now. Um, but it’s just right now we’re building up the directory of providers or building up the trust and the name brand within the families. I sit on a couple of organizations that are connected to families within Georgia. Um, I’m connected with a few universities that have students within Georgia as well. Um, so really just kind of building up that pipeline, um, and making those making those connections. Okay.
Erik Boemanns: I know that, um, healthcare companies, child related companies, they each have their own unique challenges. You’re doing both together in some regards. And then on top of that, you’re focused on a very specific group which has its own set of unique challenges. Are there specific ones in your journey that you’ve seen that you’ve encountered, and how did you solve them, or are you still working on them?
Anike Mlemchukwu : I think everything is a. Everything is something to be uncovered. I would put it that way. It’s like, I don’t know what I don’t know until I don’t know it. Would that make sense? Because there’s so many. For example, when I first started, I’m like, how am I going to find providers? Like how what does that even look like? Discovered universities discovered, CCNa skills discovered. There’s all these different avenues to get to provider. Okay, well, I know that part now. Then it was. How do I even connect to families? Okay. Discover these organizations that have families that need these. Okay. Got that piece now. Now I’m really looking at, um, the kind of reimbursement financial modeling type of piece, so it’s. Okay. So I figured that out, and I figured that out. What does this look like? And it’s it’s almost like a they call it like Pandora’s box type of thing where it’s like, okay, you uncovered that and there’s something else within it. Okay. You uncovered that there’s something else within it. And I feel like there’s going to be that constant, evolving journey of discovering unknowns.
Erik Boemanns: Yeah. No, I think that makes sense. It makes me curious. Maybe you have a different definition of challenge, right? What’s your definition of challenge?
Anike Mlemchukwu : Yeah, I definitely do have a different definition of challenge. Um, for me, I see challenge as learning opportunities. I if you don’t have challenge, you don’t have growth. Like there’s that whole view isn’t there? Where it’s like, this is your comfort zone just outside of your comfort zone. It’s your growth zone. Like there’s those zones and you only get to those zones with challenge. So the challenge is really a stretching opportunity. It’s an opportunity to pull, grow, expand where you currently are. Um, you don’t have growth without challenge.
Erik Boemanns: Yep. I think that makes complete sense. And, um, I’m curious if you have any particular ways that you overcome those. How do you approach that growth for yourself and for your business?
Anike Mlemchukwu : Yeah, I that’s a good question. Um. I, I do a lot. I’m very spiritual. First of all, I have a very strong faith and connection with God because I would not be able to do anything if I didn’t. Um, but on top of that, I do a lot of kind of like meditation. I do a lot of journaling, I do a lot of yoga. I do a lot of mindfulness work to clear my mind when there is a challenge, and to be able to figure out what my next steps are, because otherwise I would just sit and I would ruminate and I would just think and I would. So a lot of what for me is speaking to God, seeking divine guidance, meditating, clearing my mind, yoga, whatever I need to do, and then relooking at it instead of sitting there and pounding on figuring out.
Erik Boemanns: Okay, I can yeah, I can see the I can see that that makes sense. Um, I think one of the things, actually, you mentioned earlier that you started in London and then you came to Atlanta, and of course, you and I met at a startup event here in Atlanta. As you’re thinking about, as you’re growing your business, as you’re overcoming some of these challenges, how supportive is the Atlanta community for startups? Where are you finding success there? Or or even things that could be better, perhaps.
Anike Mlemchukwu : I think Atlanta is amazing. Um, I think coming from London, because I’d already kind of built my connections in London, and I really knew people. I knew what the organizations were. I didn’t know what it would be like coming into Atlanta. I didn’t know who I was going to meet. But I very quickly and very easily built her a supportive network around me. There’s so many different organizations in Atlanta, whether it’s the Tech Village, Atdc Women’s Entrepreneurship Initiative, uh, the black community, there’s so many different areas that are there to support founders. Um, so when you’re just kind of getting up and getting started and getting off the ground, there’s a lot of things around to support with that. Um, I’m not too sure about what the invest Make community is like. I’ve not yet kind of gone out and sought investment within Atlanta. Um, I do hear in terms of like B2C is not the best state for that, but I’ve not seen that for myself. That’s kind of just hearsay, right? Um, but yeah, apart from that, I think Atlanta is amazing.
Erik Boemanns: Yeah. I been here 20 years or been back 20 years. Yeah. And I’ve seen the same thing. Um, are there particular areas of support that you’re still looking for? Are there areas I mean, you mentioned you haven’t looked for investors yet, but other knowledge domains that you’re still looking to gain?
Anike Mlemchukwu : Yeah, I’m really trying to, um, get around the selling to health insurance and selling to employers. Um, selling to that kind of area. So that’s, that’s kind of the focus right now on covering that.
Erik Boemanns: Yeah okay. Which Atlanta’s got a great health tech space. So that that should be something to. To reach out into. Um, one of the other things I’m curious about that I always ask founders on on this is engineers are still really relatively early in your journey, but along that path. What’s some advice that you would give to other founders who may be thinking about starting something, or maybe in a similar spot? Just what are some lessons that you’ve learned along the way?
Anike Mlemchukwu : Oh, that is a great question. Um, I would say the first one is you have to know why you’re doing what you’re doing. Like deep at the core, you really have to have a strong. Why? Because life is going to throw and hit and push and twist and do all the things. Um, so if you’re really clear on why it is that you want to do what it is that you want to do, then when these snakes and stirs and all this comes in, you’ll still be able to remain anchored in what you’re doing. You’ll still be able to keep going and keep focused. Um, so I think at first it’s very easy to get caught up in the glitz and the glamor and the coolness and starting something, um, but to sustain and to remain in it, you have to have a you have to be anchored in your. Why? Um, so no, no. The what’s the North star where you’re going. Know why you’re going there. And that will keep you, keep you going.
Erik Boemanns: I think that’s a great advice, especially considering to your point, you’re thinking about a startup and you’re thinking about all the excitement that’s going to happen later, maybe forgetting about the journey that’s between here and there. Right?
Anike Mlemchukwu : Yeah, I hear a lot of people say it’s a it’s a marathon. It’s not a sprint. And people get confused with the images that they see because it’s not that. And and it takes time and it takes perseverance and it takes dedication and resilience and all the things. Um, so. Yeah.
Erik Boemanns: Absolutely. Uh, so for people who are interested in Limpopo and want to learn more, do you have a website? Where can they go to learn more about it?
Anike Mlemchukwu : Yeah. Leopard. Com lapa p o e com.
Erik Boemanns: Okay. That’s great. And that’s for providers or parents or anyone that’s interested in learning more about the business.
Anike Mlemchukwu : Yeah. Providers. Connectors, relationships, families, anyone that’s interested. Awesome.
Erik Boemanns: Um, before we close out, I am curious, is there anything that you want to make sure people are aware of that they know about the paper and is there?
Speaker5: Um.
Anike Mlemchukwu : I wouldn’t say to know about La Papa. I would just say, for anyone that’s thinking about starting a business, do it because the world needs a lot of change. So especially if you’re thinking of doing something that can benefit the world in one way or another. Get out there, pull your boots up and go and do it.
Erik Boemanns: That’s awesome. Yeah. Recently restarted my business, that I’ve heard that advice from others. And I think it is great advice and it is something that we, um, I appreciate that. And any other kind of closing thoughts that you want to share?
Speaker5: Um.
Anike Mlemchukwu : I just keep going, I love it, I love the entrepreneurship journey. It’s like a roller coaster, right? Ups and downs and then outs, twists and turns. Enjoy all of it. Celebrate all of it.
Erik Boemanns: Awesome. Well, I appreciate you coming on today. I appreciate you sharing your journey. That and that of Limpopo and where it’s headed. And so, uh, thank you. And I hope to see you around in the Atlanta events.
Anike Mlemchukwu : Thank you for having me.
About Your Host
Erik Boemanns is a technology executive and lawyer. His background covers many aspects of technology, from infrastructure to software development.
He combines this with a “second career” as a lawyer into a world of cybersecurity, governance, risk, compliance, and privacy (GRC-P).
His time in a variety of companies, industries, and careers brings a unique perspective on leadership, helping, technology problem solving and implementing compliance.
BRX Pro Tip: 1.6X Podcast Speed

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BRX Pro Tip: 1.6X Podcast Speed
Stone Payton : And we are back with Business RadioX Pro Tips. Stone Payton, Lee Kantor here with you. Lee, you listen to our radio programming here at Business RadioX and podcasts from all over a little differently than some of us do. Say a little bit about that.
Lee Kantor: Yeah, I listen to all my podcasts at 1.6x, at the speed of 1.6x. I don’t listen to it at the normal speed as people talk. And this lets me listen to more podcasts in less time. Right now, I use Spotify as my main way to listen to podcasts and music, but when I listen to podcasts, I use Spotify. And we as a family pay for the premium family plan so we don’t have to listen to commercials so that’s important to me as well.
Lee Kantor: So, what I do with podcasts is I adjust the speed and I try different speeds, and I like 1.6x, which is just right for me. And that allows me to listen to a 60-minute podcast in 37.5 minutes so I can listen to more podcasts in less time and still get the idea of what’s happening. And it still allows me to pause it and take notes and things like that if something interesting comes up. But it just gets rid of all of the kind of the gaps and time and pauses and things like that, and it goes at a speed where I can still understand what they’re saying, I can still listen and comprehend what they’re saying, but it just gets rid of all kind of the extra time. And so, I get more information in less time.
BRX Pro Tip: 1 Way to Get More Reviews

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BRX Pro Tip: 1 Way to Get More Reviews
Stone Payton: Welcome back to Business RadioX Pro Tips. Lee Kantor, Stone Payton here with you. Lee, we’ve come to learn just how powerful and important reviews can be for a business. What’s the best way to get more reviews?
Lee Kantor: Yeah, I think as the algorithms on search engines change, one of the things that stay the same is the importance of social proof, and reviews and ratings are one of the key ways that these search engines kind of monitor social proof to say if you are who you say you are and you are delivering value the way that you say you are.
Lee Kantor: So, getting more and more reviews and ratings is important. Whether it’s your website, whether it’s your blog, whether it’s your podcast, no matter what you’re doing, getting more reviews and ratings is a good thing to have. And the best way to get more of them is to simply ask people.
Lee Kantor: And somebody told me one time, and I think it’s very true that ask. If you don’t ask, you don’t get it. And so it’s important if you want more reviews, then you better be asking your guests and your listeners to review whatever you want them to. And ideally, you make it as easy as possible for them. Share the link to the review source. Don’t leave it up to them. They won’t do it. If you just hope that you’re going to get reviews, it’s not going to happen.
Lee Kantor: If you want more reviews, you have to start asking people to review and rate whatever it is you’re doing and make it as easy as possible for them to do that you have – if you want more of anything, your first move has to be to ask for it.
Hawaii WBE Feature: Family Business Insight & Beach Services

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In this episode of Women in Motion, host Lee Kantor interviews Traci Bush, owner of Waikīkī Beach Services. Traci shares the history of the company, founded in 1955 by Caroline Granelli, and later taken over by her father in the 1970s. Traci discusses her unexpected journey from the corporate world to leading the family business, the challenges of earning respect in a male-dominated field, and the complexities of succession planning. She emphasizes the importance of building a support network and fostering an inclusive company culture.
Traci Bush, owner and President of Waikīkī Beach Services (WBS), began her career at WBS in 2008. However, her ties to Waikiki Beach go back to her childhood.
Born in Honolulu and raised in the vibrant surroundings of Waikīkī, Traci’s childhood was deeply intertwined with the beach and its culture, largely thanks to her father, Ted Bush. Ted, a revered figure among the Waikīkī Beachboys, introduced Traci to the beach’s traditions and the exhilarating world of outrigger canoe paddling and surfing at an early age.
These formative experiences ignited Traci’s lifelong passion for Waikīkī and its storied history, particularly the legacy of the Waikīkī Beachboys—a group of local watermen known for their surfing prowess and for imparting the spirit of aloha to visitors.
This passion led Traci to play a significant role in co-founding the annual May Day Waikīkī event. The event is a heartfelt homage to the Waikīkī Beachboys, celebrating both the historical and contemporary contributions of these iconic figures to Waikīkī’s culture.
Beyond her contributions to cultural preservation, Traci has been a proactive member of the local business and tourism community. She serves on the boards of the Waikīkī Beach Special Improvement District, the Waikīkī Improvement Association, and the Waikīkī Advisory Committee. 
In these roles, she ensures that Waikīkī continues to thrive as a global destination while retaining its unique cultural heritage. Traci’s journey from a young girl absorbing the traditions of Waikīkī to becoming a co-owner of Waikīkī Beach Services and a respected community leader is a testament to her dedication and love for her home.
Through her work, she not only preserves the legacy of the Waikīkī Beachboys but also ensures that the spirit of Waikīkī is shared with the world.
Connect with Traci on LinkedIn and follow Waikīkī Beach Services on Facebook.
Music Provided by M PATH MUSIC
This transcript is machine transcribed by Sonix
TRANSCRIPT
Intro: Broadcasting live from the Business RadioX Studios, it’s time for Women In Motion. Brought to you by WBEC-West. Join forces. Succeed together. Now, here’s your host.
Lee Kantor: Lee Kantor here, another episode of Women In Motion and this is going to be a good one. But before we get started, it’s important to recognize our sponsor, WBEC-West. Without them, we couldn’t be sharing these important stories. This month we are spotlighting WBEs from Hawaii, and we’re so excited to have Traci Bush with Waikiki Beach Services. Welcome.
Traci Bush: Aloha. Thanks for having me.
Lee Kantor: I am so excited to learn what you’re up to. Tell us about your company.
Traci Bush: Okay. So, we’ve been around since 1955. It was actually started by a woman named Caroline Granelli. So, that was already ahead of her time in the ’50s, but she started a beach service in Waikiki Beach, and they taught surfing lessons, they did canoe rides, they rented boards to tourists. My dad ended up joining at a young age, wanting to be a Beachboy and loved surfing in the canoe, so he ended up taking over the business from her in the 1970s. And it’s been, you know, part of his legacy for so long. And I joined him in about 2008, loved it, couldn’t get away from it. It’s part of my blood and my heritage. And now, I’m the leader and CEO and owner of the company. So, that’s kind of been my journey with Waikiki Beach Services.
Lee Kantor: What was it like as a young person seeing your father in that role? Did you kind of aspire to follow in his footsteps or was that something at some point you had a choice to make and you chose this path?
Traci Bush: It wasn’t something that I thought I was going to be doing. I definitely, actually didn’t even see myself back in Hawaii. I went away for school. I went to University of Washington in Seattle. I traveled a bit. And something kept calling me back to Hawaii, especially Waikiki Beach. And I’ve had just a lot of memories of growing up on the beach with my dad, of being out on the canoe with him, or being on a surfboard with him, and something kept just leading me back there.
Traci Bush: I fought it for a long time. I worked in corporate with Starbucks and was part of that whole arena for a while. And around 2008, I asked my dad, “Hey, can I help you do some marketing?” And I just noticed he wasn’t really doing anything online, and that’s about when all the online reservation systems were coming up, websites, Facebook. And I thought I could maybe bring Waikiki Beach Services into the 21st century a little bit more. So, I just kind of did some independent contractor work for him.
Traci Bush: And then, as I worked more and more down there, I met more people, I just knew this is where I belonged. It just felt right. So, he made me start from the bottom. I had to carry surfboards. I had to do all the grunt work. It wasn’t just, “Hey, you get to lead the company.” I definitely had to work my way up, which was a good thing because now I know all the aspects of the business.
Lee Kantor: Was it a difficult transition to go from that, you know, corporate world that you were in to this more family-run business and probably kind of less structured, less corporate environment?
Traci Bush: Yes. It’s definitely challenging, but it has its rewards too. So, going from having millions of dollars in a budget and definitely a lot of structure, definitely a lot of different departments who know what they’re doing to you wear all the hats and you have to be accountable for every single cent, not just dollar but cent that’s being spent was definitely different. And then, just working with your family, there’s unique challenges there with that father-daughter dynamic and working through that. There was plenty of tears through the years and being frustrated.
Traci Bush: But at the end of the day, it’s been an incredible experience to work with him. I’ve had the flexibility of raising my daughter and bringing her to work, and having her around, and being able to be part of her life because I’m part of the family business. So, there’s nothing else I’d rather be doing.
Lee Kantor: Now, you said you started at the bottom and you worked your way up, did that help kind of as you grew into your leadership position for the other members of the team to see that you weren’t just kind of anointed, you had to kind of earn your stripes each step of the way?
Traci Bush: Oh. You know, no. I think in the back of everyone’s mind, it was still we know that she’s probably being positioned to take over. So, you still have to work through a lot of those feelings of it being maybe unfair or nepotism. And I could work three times as hard as everybody, but there’s still that block. And I knew it. It was hard sometimes.
Traci Bush: And it’s a very male dominated field. I won’t lie. I would say 80 to 90 percent of my staff is typically male. It’s a lot of manual labor too. Especially for the guys who’ve been around for 15, 20, 30 years, seeing this 25, 30 year old girl in their eyes, who some have watched me grow up, it was hard for them to kind of wrap their heads around maybe one day she’s going to be our boss. And that’s been the ongoing challenge, I think, for the last, maybe ten years of working there.
Lee Kantor: And having the male-female dynamic, that’s a challenge by itself. But also in a family-owned business that it’s kind of an understanding that, you know, it’s going to be handed down to another member of the family. In Hawaii, is that something that occurs a lot? Are there are a lot of family-owned businesses where this dynamic comes into play? Or is this a unique thing, especially handing it down to the daughter?
Traci Bush: I do see quite a few more family-owned businesses, and I don’t know if that’s because of the groups I’m in with YWCA. I do see a lot more small businesses are definitely family-owned in Hawaii, and they’re definitely kept in the family, passed down. So, I do think that there’s more of a network of us here for us to reach out and ask for help or talk to each other about the challenges. So, that’s a great thing to have.
Traci Bush: But, yeah, I think no matter what industry you’re in, it’s always going to be challenging if you’re the daughter or the son of the CEO. And it’s just always going to be hard to show people that you deserve to be here.
Lee Kantor: Yeah, I’ve hosted a show of family-owned businesses, so I got an insight into it. I wasn’t aware of all of the dynamics that people, I don’t think, that aren’t part of a family-owned business understand. I mean, there’s unique challenges to being part of a family-owned business that just from within your own family, with siblings and things like that or succession and things like that, that people that are not in family-owned business really don’t understand kind of the nuances to that.
Traci Bush: Right. And I am fortunate in a way that I don’t have siblings, so we’re not fighting amongst ourselves of who’s going to take over. My dad didn’t have to make a hard decision. But at the same time, I’m also alone in this. And part of the reason why I took over at this point in my career, I didn’t think I would be leading the company right now. I knew that our succession plan was eventually I would. But during COVID it became apparent that my dad was developing dementia. So, we transitioned the business quickly before, you know, he couldn’t write his name or he couldn’t understand what was happening. So, I was really thrust into this role during a terrible time in our history just to be in business, so it’s really been a sink or swim endeavor for me. And it would have been wonderful to have a sibling or two to kind of bounce ideas off of or talk to about all of this.
Lee Kantor: So, where do you go for kind of advice and support?
Traci Bush: That’s been people like the YWCA. I mean, it’s led me to so many different people, networks, women in business. I’ve taken advantage of almost every single free opportunity that they’ve had to pick the brains of people who are in finance or marketing and social media. And that’s where I’ve been turning to.
Traci Bush: It’s not always been easy for me to ask for help, but as I’ve gone along on this journey, I realized that’s the only way I’m going to be successful. And there’s this wealth of information out there and women that I just admire, and they’re happy to share their experiences and happy to help another woman in business.
Lee Kantor: And that’s a great lesson for other entrepreneurs out there, especially first time entrepreneurs, that there are networks out there and there are people that want to help. It’s just a matter of being proactive in reaching out to some folks.
Traci Bush: Right. And I don’t know if it was more just my role and feeling that if I was asking for help too much, people would think she’s not meant to lead and she doesn’t know what she’s doing, because I always felt like my dad knew what he was doing. He was the man in charge. And now I’ve taken over and I have to ask for help.
Traci Bush: But I’ve totally changed that way of thinking, and it’s this group of women, this network of intelligent, well-rounded, successful women that I’ve built around me, I can’t say enough good things about just reaching out and asking for help and it does not make you weak. It doesn’t mean that you don’t deserve to be a leader. It means that you’re doing the right thing for yourself and your business and you’re growing.
Lee Kantor: Now, how do you think that this way of going about your business has impacted the company and the culture of the company? Is there slowly a change?
Traci Bush: Definitely. When I look back to 2020, when I had the first make the announcement to everyone that my dad wasn’t coming back and that I would be taking over, it was rough the first year-and-a-half. And not just with COVID, but them getting used to a different leadership style. I know through – we call it – the coconut wireless, the gossip people were thinking about leaving. They weren’t sure about me as a leader.
Traci Bush: And it did take me a while to find my footing. I didn’t know what kind of leader I wanted to be, because I’d always just kind of followed my dad’s example. But now it was time to be myself. And the difference, I think, is that I tend to lead with more empathy. I tend to lead with more openness. I’m a little bit more vulnerable.
Traci Bush: And what I’ve noticed in especially the managers who I have that have been there for many years, who are both male, I feel like they are so onboard. They’re just willing to just work and do the work with me and be a partner with me. And part of that is, you know, leading first as a person, making sure that I treat them as people, that they’re more than this job, that I ask them their opinions, I bring them into the conversation. And that’s just the difference. And it feels really good at work now. It’s taken a few years, but it feels really good all around.
Lee Kantor: Right. I think that’s a great learning experience for a lot of young people thrust in this role is to not confuse vulnerability with weakness. I mean, vulnerability is a strength, and it shows your humanness. And that your ability to listen and empathize, I mean, those aren’t weaknesses, those are strengths.
Traci Bush: Right. But it’s absent, I think, in a lot of work environments. And so, people aren’t used to that. And it’s actually something you have to practice with your staff, if that’s how you’re going to lead, because it’s not something people are used to seeing. And it should be. It really should be.
Lee Kantor: Right. But I think some of that comes from fear that they’re afraid, that I’m in a position that I’m supposed to be the boss so I’m supposed to have all the answers. When one of the ways to get the answers is to ask your people, because they probably know the answer.
Traci Bush: Oh, 100 percent. They’re actually the experts more than I am. There’s no doubt that they know a lot more about certain things in this business than I do. So, I’m not going to sit there in my office and dictate to them something I’m 50 percent sure about when I know they absolutely know the answer to this. So, yeah, it’s not a weakness to ask for help, opinions, be vulnerable, say you don’t know. And I’ve gotten really comfortable with that phrase, “Hmm. I don’t know. Let me get back to you.” Whereas before, I never wanted to be seen as not knowing the answer.
Lee Kantor: Right. Yeah. I think that was one of the biggest lessons I had is, “I don’t know. What do you think? What do you think?” and then get their input. It’s one of those things where when you’re new or it’s new to you and you don’t have kind of that support system built in, it just you feel a lot of pressure and you put it on yourself. And that’s probably one of the big changes also going from corporate to this role is just not having that kind of infrastructure that you’re kind of making it up as you go, which, I mean, that’s what you’re forced to do.
Traci Bush: Oh, yeah. It’s definitely tough because you are making it as you go, like you said. And sometimes it’s kind of lonely. If you’re wearing all the hats, there’s no other director of marketing or director of HR that you’re going to go talk to and run some ideas off of, and you feel lonely at the top sometimes.
Lee Kantor: So, how did you find that support group that you’re working with now? Just kind of word of mouth, just from friends of friends?
Traci Bush: Goodness. I want to just say it was just some email. I think it might have been from the SBA kind of during the COVID recovery period and they had a list of classes and workshops locally. And one of them was for the YWCA, it was social media and marketing. And I thought, yes, I’m doing this. So, that’s how I kind of got started. I met a lot of people there and did some things with the YWCA here. And then, I got told about women and small business and getting certified, and one thing led to another.
Lee Kantor: And that’s where you heard about WBEC-West and got involved there.
Traci Bush: Yeah.
Lee Kantor: And what have you gotten out of the WBEC-West relationship thus far and the WBEC-West community?
Traci Bush: Oh, goodness. Where do I start? I mean, there’s so much. There’s just a wealth of information. I think I could spend, you know, days just even on the website reading through things, going through all the different connections, reaching out to people. But I mean, anything you want to know as a small business owner, as a woman business owner, it’s at your fingertips there. And I think the support you feel and not being alone, and knowing there’s a huge community, not just locally but nationwide that you can tap into, is so valuable and it adds to my confidence.
Lee Kantor: Now, when it comes to Waikiki Beach Services, what kind of is your secret sauce there? What is the qualities that make your offering different than maybe some of the others?
Traci Bush: I think it’s our our heart. We’ve really made an effort, one, to put our people first. So, they love being there. They enjoy being there. They’re proud to wear their shirt to work. And I see them all over social media and talking about work, posting photos of work. And so, there’s a sense of pride and ownership. So, they want to do well. They want to create a good experience for the people, our guests and our customers. And I think that’s really a unique thing for our place in particular.
Traci Bush: I try very hard to also honor our history and our past because that’s a huge story to tell. We’re coming up on our – what? – 70 something anniversary. And the Waikiki Beachboys, in general, are a hugely romanticized and talked about part of the culture in Hawaii. And we’re part of that history, and I want to make sure that the people working for me understand the legacy that they get to continue about spreading aloha, about teaching the arts of Hawaiian surfing and canoe surfing to visitors and people from around the world. So, yeah, I just think our heart and our pride is different and what sets us apart.
Lee Kantor: So, what do you need more of? How can we help you? Do you need more employees? Do you need more clients? Do you need more people using your services?
Traci Bush: Well, I do think labor, employees, all of that’s been a real challenge lately. So, yeah, if you have ideas or thoughts about employment and getting more people, I would love that.
Lee Kantor: And how does someone connect with you and learn more about your company? What’s a website?
Traci Bush: waikikibeachservices.com or @wbshawaii on Instagram.
Lee Kantor: And I’m sure all the socials have a lot of videos and photos of people enjoying their time there.
Traci Bush: Yes. Definitely. I mean, we sell fun. Like, how could you not be happy working in the water and the ocean and surfing all day?
Lee Kantor: Yeah. That’s it. And it sounds like you’re really enjoying your time there. And you’re really leaning into this leadership opportunity and really trying to help your community.
Traci Bush: Right. That’s number one priority, definitely.
Lee Kantor: Well, Traci, thank you so much for sharing your story today. You’re doing such important work and we appreciate you.
Traci Bush: Thank you so much for having me. This has been a pleasure.
Lee Kantor: All right. This is Lee Kantor. We’ll see you all next time on Women In Motion.
Kristen Day – Women Training Firearms With Kristen

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Kristen Day’s journey with firearms began in her teenage years with a Basic Firearms class at the San Diego Police Department, sparking her passion for shooting and self-defense.
After moving to Virginia with her military family, Kristen transitioned to 9mm firearms and continued target shooting. Later, her husband’s job took them to Texas, where she started a business and joined a local ladies’ shooting group.
She became an NRA Certified Pistol Instructor and Range Safety Officer (RSO), and started participating in shooting competitions like IDPA, USPSA, and Steel Challenge. 
Through social media, Kristen has become a go-to resource for friends seeking advice on firearms. Passionate about empowering women with firearm knowledge and safety, Kristen enjoys spending her free time at the range with friends, combining her love for shooting with building strong female friendships.
This transcript is machine transcribed by Sonix.
TRANSCRIPT
Intro: Broadcasting live from the Business RadioX studios in Houston, Texas. It’s time for Houston Business Radio. Now, here’s your host.
Trisha Stetzel: Hello, Houston. Trisha Stetzel here bringing you another episode of Houston Business Radio. I have a great friend of mine on the show today. I’m so excited about having Kristen Day. We were talking just before the show. How long have we known each other? I don’t know who introduced us, I don’t know, but it’s been a very long time and I’m so excited to have you on the show today. I know you have a business called a visual business. We’re not talking about that today, but people might be interested that you do that work so they can go out and take a look. But Kristen with Women Training Firearms with Kristen WTF? I’m so glad that you’re with me today. Welcome to the show Kristen.
Kristen Day: Thank you Trisha. Super exciting as always to chat with you. It’s always a good time and lots of laughs usually.
Trisha Stetzel: Yeah, I’m pretty sure we get a lot of that out before we started the show today, right? Uh, let’s start with I know your favorite part. Let’s talk about you a little bit. So tell us a little bit about Kristen and then let’s talk about WTF.
Kristen Day: So well I’m from originally from California. Virginia military kid moved down here 11 years ago and was kind of forced to start my own business. That’s the official business part, and I’ve always been interested in firearms and wanted to be a cop. When I was younger, it just didn’t pan out. But I always still shot, um, you know, pistols and I’ve enjoyed it. Found a nice little group because hello, Texas that I could shoot with some other ladies and got into competition. And in getting into competition, people ask me, hey, you know, I have questions. You should help me by gun. You should teach me, you should pay me. So hence my business started. So that’s kind of the nuts and bolts, you know, married to young girl. Well, old young girls and out of the house. Empty nester. No. No no dogs, no kids. Just a husband now. And I enjoy traveling for shooting matches. So that’s the the The Nutcracker of Kristen. No, I love it.
Trisha Stetzel: And, um, tell me or tell the audience a little bit more about these shooting competitions because you and I connected on this a few years back and I’m like, there’s such a thing. I guess I knew, but I didn’t really know. So talk a little bit more about these shooting competitions that you do.
Kristen Day: Absolutely. And actually, that’s funny because I was talking to a gal at a clothing store yesterday and I said something about shooting competition. She goes, oh, my friend does shooting competitions. I said, oh cool, where where does she do it? And she’s like, oh, well, she just goes to XYZ range. And I’m like, okay, maybe that’s not a shooting competition. So there are groups that you can gather. So I think it’s just a matter of I kind of going back to your point that sometimes people don’t understand what it is. So if you like to go shooting, that doesn’t necessarily mean it’s a competition. Um, you might go to a group that has maybe like, um, like a some sort of match or fun thing at the range. That’s not the same thing. So I’m more of actual active pistol shooting. Um, and Idpa is one of them for International Defensive Pistol Association. Uspsa is another one United States Practical Shooting Association, I believe it is. And then of course, Steel Challenge is another one that’s pretty popular. Um, IPsec, which is IPSC, is kind of a similar version over in the other side of, you know, across the pond, so to speak. So, um, but it’s basically you’re moving and shooting.
Kristen Day: You have a target array, you have, um, steel things that you have to hit. There’s moving things that you have to hit. You’re all on the clock. Everything’s done super safe where everybody’s unloaded, walking around with holsters and guns in their holsters. But everything’s unloaded until you get up to the line. When it’s your turn to shoot the safety officer, so will say load to make ready. You load and make ready. And then beep Timer goes off. Everything’s lost. You forget what you were gonna do. You sometimes you don’t, sometimes you do. And you basically run and shoot. But if you drop a mag, you have to decide, am I going to pick it up? Do I load another one? If you shoot extra because maybe you missed a target. Everything’s on the clock. And this is also why I tell um ladies because I train mostly ladies. That’s really important to to do something like this, because it’s not necessarily like I want to win, which is fun by, by the way, but it’s fun. And it’s also it’s good preparation for like what happens because you we for most people practice at a range where you’re, you’ve got down lane and then you’ve got your target that’s at the other end.
Kristen Day: You pick up your gun, you shoot, shoot, shoot. You’re not running. You’re not running up range, you’re not running down range. You’re not moving side to side. You’re not reloading as you shoot. Whereas you think about it at your house that’s like that. You know, your house is not going to be like a down lane, you know, not moving, you know, static target kind of thing. So and then, of course, you know, when stuff like that happens, you’re able to think on the fly, whereas because you’re preparing for it. Whereas in your house, if something goes down and somebody breaks in, you’re like, what am I going to do? You get that tunnel vision. So it allows you to kind of prepare for like, I’ve already got all this, like the shooting, the guns ready. All these things are muscle memory. Now I just have to be focusing on who’s the bad guy, where is he at, and how do I stay safe versus is it loaded into can I rack the slide? Like what happens if it gets jammed? I mean, it’s going to be muscle memory jam fix. Boom. Moving on. You know. Yeah.
Trisha Stetzel: Absolutely. Thanks for sharing that I there by the way, you guys need to go out to Kristen’s website and check out some cool pictures that she has out there because she’s definitely a BA. Yes.
Kristen Day: Well, I will tell you about about pictures. I had to use all of my own pictures because, uh, stock photo sites, when you’re looking for women and guns, they’re not quite appropriate. Um, they’re usually not safe either. And, um, we have enough people that are not in the two way realm or not in the same political, um, side that I am, that, you know, or don’t want us to, you know, have guns and, you know, that’s their choice. But, um, uh, we I always work to, uh, show anybody in the sport at a good light being safe. So, like, to put a picture with somebody, you know, with their gun pointed to their head is not going to be appropriate. So, you know, I always make sure when I even take pictures of my students that everything looks good, because all it takes is one person who’s an anti-gun person to go, oh, they’re doing this. And it’s like, girl, you don’t know. You weren’t there. You don’t know so well.
Trisha Stetzel: And it really is about safety. And I know that that’s something that is, you know, near and dear to your heart, which is why you teach the classes. So let’s talk a little bit about safety, because we do have in our state of Texas we’ve got open carry. Uh, and you don’t necessarily have to have a safety course to carry a gun around. Um, so let’s talk a little bit about that and why taking a safety course is so important.
Kristen Day: Absolutely. So and I’ve gone through the safety and I tell my ladies to I’m, I’m 100 about safety and I’m ridiculous about it because if you practice safety all the time, even with a wooden gun or a plastic gun and demonstration, you’ll never see me sweeping a person. It’s always down into or outside or away from them, or I’ll turn my body a different direction. It’s it’s always safety. Always. And not only that, but it’s like, how do you pick up a cup? You pick up a cup with your hand wrapped, you know, around it you’re not walking around with your pointer finger outside your cup indexing it, you know. So and and I’ll tell ads I’m like, all right, finger off the trigger until you’re ready to shoot. And they’re all nodding and they’re like, yeah, yeah, yeah. And you know like I got this. But man, when I tell you when we get to the range or we start putting the that everything else takes over and it’s just like finger, finger, finger, finger. Oh I didn’t realize it because they’re all in the moment. So once you start practicing that habit you’re putting into muscle memory. So that’s the that’s one of the points of the safety side. And why I think it’s important to your point. Additionally, your license to carry basically teaches you the safety components, the laws, the laws that you should be aware of.
Kristen Day: And I think it’s important to know where to go for more information. I may forget on my ah, is this place a is this place a 36 or 30 out seven and then somebody’s like, well, what’s a 36 and which one’s which one’s which and which can I carry out? Well, I can’t remember everything. You know, lawyers, they have tons of books because they have to refer back to these legal things. So I have some apps. Um, actually, it’s on my website that I use to remind me of some of these things or reciprocity, because I travel a lot for shooting competitions. Uh, just because I’m able to do, what, a lot more, let’s say more than I. More of what I want. Of course, I can carry, you know, more places because I have a license to carry, and we don’t require, um, through constitutional carry, don’t require you to have a license. That doesn’t mean you can go to any state and have the same laws. So reciprocity will remind you what states, uh, what laws you have to follow. Like, um, if you pulled over, like, are you required to to declare that you are carrying and that you are a card carrying member? Um, you know, those some of those things, it tells you what what your reciprocity is in these, um, in this in the app.
Kristen Day: And I just think it’s important to know the laws and my, my rule of thumb is if I were to if there was two people do the exact same incident and go to court and one is does not have their license, and And then I have my license that I think that I will look a little bit better with the law because of the fact that I took this class. I have a license to carry, and I’m showing people the Anti-gunners know that I take this seriously, and that I wanted to learn the laws and I wanted to be safer. So I think that I would look better with the, you know, in a better light of the law. That’s that’s kind of how I see it. Yes. You’re not required to have it in the state of Texas, but I can carry more places because I do I can buy a gun quicker. And I know that’s not a thing for anti-gunners. You know, they’re not favorable for. But, um, but you still we already went through the background check, so it’s not like I’m not going through the background check. I just already did that. And I went through it extensively and there were renewal. So so that’s kind of my my point on that. Okay.
Trisha Stetzel: No, I think it’s great. And um, from a safety course perspective, what you’re teaching are all of your courses around licensed to carry or LTC or do you offer other types of safety courses?
Kristen Day: So I don’t particularly offer like, hey, I’m offering XYZ class on Friday or Saturday. I basically get people who say, I’m looking to do X and I say, well, what’s your experience? What’s your comfort level? And I create my material based on that. But nine times out of ten, I do a lot of one on 1 or 2 on ones. And and then it’s basically I teach, of course, all about safety. Talk about the fundamentals. Um, like stance grips, um, I, I dominance as well as what parts of the gun, the parts of your bullet, the bullet travel because, uh, again, focusing on women. We like to know all the things. You put a gun down in front of a guy who may be comfortable or semi comfortable with a gun. He’s going to pick it up. Bing, bing bing bing. He feels good. A woman, you put a gun in front of her, whether she’s experienced or, let’s say, less than experienced to no experience. We’re going to look at it and go, hmm, what happens if I do this? What happens if I do that? Well, what about this thing? What is this thing? Do we want to know all the things? Because women, we do things emotionally, so we know this can kill somebody. So a guy, guys know that too. But we are going to feel that more, um, we’re going to feel it differently. And because we do everything on emotion. So, um, I think that’s really important to, to understand. So my class is catered to the people. I do a lot of situational awareness. So I do small groups on situational awareness. Some um, I do some basic safety and some fundamentals.
Kristen Day: But obviously you can’t shoot in somebody’s house. But I do a lot of dry fire. And I like to show people that you can dry fire in a house so that you will turn around and do it. Because if I were to say, Tricia, you know, I know you haven’t drive for, let’s say, ever. And I’m like, hey, you know, you can drive fire in your house. And you’d be like, what? No, I’m not going to do that. But if if we did it in a session at, say, my house or your house and, um, you’re like, wow, we did this. I can do this. I can do this because I did it with her. So I, I like to do that that way. So that first of all, in a home setting, it’s more comfortable than it is, you know, at the range where you got people watching you, men and people judging. That’s kind of how we see it, right? Whether they are or not, it’s another story and it’s a lot more noise. And so now our anxiety levels are a little different. Whereas if you’re in the comfort of somebody’s home, it’s comfortable. It’s and it’s just more lackadaisical as far as comfort level, not safety level. I’m still 100% safety. But talking about my house, it’s like, oh, I shoot in this direction because of this. I shoot in this direction because of this. This is not a good direction. Think about how your bed is, what your. So we kind of talk a little bit about that self-defense thing as well. So all the things all the things.
Trisha Stetzel: You know, and, um, I think, you know, from, um, from the ears of the listeners, they can tell that women are typically your target, uh, for these types of safety courses. And I think it’s really cool, Kristen, that you’re catering to women because it’s not something that we might seek out. So let’s talk about marketing. We talked a little bit about this before we started the show. And how do you market these safety courses to women. How do they know about them.
Kristen Day: Well it’s pretty much word of mouth. So like we were talking about before, it was like I don’t really market. And then we kind of drill down on that a little bit. And there’s I think there’s a huge difference between marketing and soliciting. So marketing is basically networking. Um, networking and uh, paid advertising is more soliciting because you’re actually paying to get an audience. I haven’t really had to solicit my business, um, because word of mouth happens, and I’ve been networking since I’ve had my business in Texas, uh, 11 years for my one business. And then, of course, now my second one. And people know because I post pictures of me going to the range and my competitions and I’ll post videos. And so it just kind of gets around actually, even, um, some guys that I shoot with, they, they refer me to their wives or their friends that are female actually just got one recently. It was a girl who was being, uh, stalked, and she and her husband, um, want to be better prepared. He actually, ironically, was a military vet, a marine Corps, but he wants his wife to learn, you know, all the things, because of course, it was a long time since he learned how to shoot.
Kristen Day: And of course, as you know, in the military, nine times out of ten you’re learning more about rifles. And it’s not like we’re going to conceal a rifle in our clothing, or so it’s firearms. Uh, sorry. Uh, handguns. It’s going to be what we’re going to use more, uh, more. So, so and that’s where my focus is, is on that. So I have done couples before, but that’s usually because a husband and wife want to learn together. Um, or they or he knows and is coming to maybe comfort her. But I remind him, you’re a keep your mouth shut. You’re only a good active participant. Um, not a negative one and not a like. Oh, yeah. And this and this. No. Like, if you want to hear, if you’re here to learn, you’re here to learn. Um. And I’ve taught some men that have taken classes and they learn something. So because there’s, because, you know, you think about it, they don’t need they don’t usually take classes to learn. We take classes to learn. Um, as far as is this as concerned? Um, as men though don’t because some things come innate to them. You know, that’s just a thing that’s kind of naturally they’re good at. So yeah.
Trisha Stetzel: Absolutely. And I think that I’m just going to call it social marketing. You’re really good at talking to people and letting them know what it is that you do. And you’re so adamant about safety and the things that you do. And you’ve always been an amazing partner in every way that I’ve ever worked with you. So I appreciate that very much. Uh, how can people what’s the best way for folks to get in touch with you? Let’s say, uh, if there are a couple of ladies that are listening to the show today and they’re like, you know what, I think this would be a really great thing for me to get some other people together and get on Kristen’s calendar. How does that work?
Kristen Day: Awesome. Let me I want to finish one other comment on. The other thing is the social networking is basically our social marketing. It’s basically networking. It’s it’s about being top of mind and having communications. And how is somebody going to know what you offer if you never bring it up again? Like the clothing lady yesterday we were just casually talking about clothes. And then of course, because I carry on my person, I was like, oh, well, I need to have something because I shoot competition and I choose to carry, I need to have blah, blah, blah. She goes, oh, and then of course, you know, it always comes up. So if, if you and it’s in a noninvasive way or a non like, you know, like I’m not trying to sell to you way. It’s just kind of like, oh, well, I do this and I like to do this. It’s it’s nice when it comes up casually. But so to answer your question, uh, basically WTF Kristen so if you were to, uh, go on to Google or any of those internet browsers and you type in WTF? Kristen Kristen. Com it’ll redirect to my church my church version, which is women training firearms, Christian Comm.
Kristen Day: I also have a Facebook page, uh, group. Excuse me if you search for it. It’s, um, it’s private. Just because we’re all women, we want to be frank about how we have conversations, and I just kind of keep it that way for right now. So if you do a search for WTF Christian in a Facebook group, I’ll show up. And as long as you’re a lady, I will let you in. And it’s more of like a come lurk learn and just, you know, get to know me better. And if you’re interested, um, also, my website has my contact information, quite honestly, my phone number, my email address. And, uh, you can just reach out and say, hey, I want to learn one on one. My me and my bestie, my bestie. And I want to learn, I can learn, I can do it that way. Or if you’re like, hey, I want to do more of a situational awareness class, a little bit about firearm safety and maybe do a class after that. Um, I do small groups as well, so you’re amazing.
Trisha Stetzel: Thank you for coming on with me today. Um, any any parting words? Like anything top of mind for you, for people out there that may be on the fence about taking a safety course, they haven’t taken one. Or maybe they have a gun and they haven’t picked it up in years. What piece of advice would you give people?
Kristen Day: So glad you said that. So two things. Uh, shooting is a perishable skill. If you don’t use it, you lose it. Um, I dry fire, uh, usually every other day or so, and I live fire, uh, at least once a week, and I keep my skills up, and that’s, uh, when you don’t use it, you’re going to start to lose it. And number two, which should actually be number one, is you are important enough. I have if I had a dollar every time I heard a woman tell me, well, I want to do these lessons with you. After soccer practice is over, after school starts, after summer is over, after the kids you know are old enough after this. And I always say, and actually, I wrote a blog on it, bad guys don’t care. You need to get training now so that you are ready when you know what hits the fan, because the bad guys, they’re not going out to get trained. They’re not getting their license to carry, they’re not obtaining their guns legally. They’re doing everything illegally. And they don’t care that you’re ready or not. So they’re going to take advantage of you not being ready. So you need to make yourself a priority, make your family a priority and just get it done. I love bam yeah. Bam.
Trisha Stetzel: Uh, Kirsten, thank you so much for being on with me today. I really appreciate you taking the time. I know how passionate you are about this particular topic, and I know that you’re amazing at what you do, and I hope that people take your advice and put themselves first and their family first. Uh, because that is really what matters here.
Kristen Day: Absolutely. Thank you so much, Trisha, for having me, I appreciate it.
Trisha Stetzel: You’re very welcome. And that’s all the time we have for today’s show. Join us next time for another exciting episode of Houston Business Radio. Until then, stay tuned, stay inspired, and keep thriving in the Houston business community.
BRX Pro Tip: 4 Things to Expect When Sponsoring a BRX Show

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BRX Pro Tip: 4 Things to Expect When Sponsoring a BRX Show
Stone Payton : And we are back with Business RadioX Pro Tips. Stone Payton, Lee Kantor here with you. Lee, let’s talk about some of the things that you can expect when you’re sponsoring a Business RadioX show.
Lee Kantor: Yeah, this is something that I get asked a lot and they’re asking about the deliverables. What are the things that you get when you sponsor a Business RadioX show? And the number one thing I tell them is you’re going to get an easier way to meet the sales prospects and the people that are most important to you. There is no easier way to meet the people that are important to you than having a Business RadioX show. So that’s number one.
Lee Kantor: The second thing is you’re going to have a social media content factory. We create so much social media content in terms of audio, in terms of digital text, in terms of content that can be repurposed in a variety of ways. They’re just going to be – you’re going to have more social media content than you know what to do with.
Lee Kantor: And number three, you’re going to have an easier way to nurture relationships with your existing clients and people you already know and people that are important to you in that way. So not only do you get to meet new people, you get to serve and help the people that you already know, so that’s a great deliverable as well.
Lee Kantor: And lastly, you have an easier way to generate thought leadership from the executives of the organizations that you work with. So, facilitating these kinds of roundtables and these informational sessions where they can share how smart they are and be the subject matter experts that they are. So you’re going to be able to do that as well.
Lee Kantor: So, those are four things you can expect that we deliver on when you sponsor a Business RadioX show.
Stone Payton : Well, I’ll tell you, Lee, my clients here out of the studio that I help run and operate, they tell me too, that they get this, I don’t know what you call like a community halo, I’ll call it. Like, they’re just the good guy in the community now because they are providing that platform for people in their ecosystem to share their story, promote their work. So they just have a new aura around them as other people are approaching them in a variety of environments, anything from any other traditional community work that they’re doing or networking that they’re doing.
Stone Payton : And as part of that, one of the things that they experienced that they often don’t before they sponsored a Business RadioX show is people coming to them. Yes, it provides you with an easy way to go to people, but once you get a little traction with the Business RadioX show that is focused on a specific niche and genuinely serving that ecosystem, it’s not very long before people start coming to you, “What do I have to do to get on the show?” “Hey, I had a great experience on your show. Is there any way that we could bring so and so on?” They get to be very generous and they can provide people with an opportunity to not only for them to come on but also their causes.
Stone Payton : Like, I can’t tell you how many people here have come on to talk about their business, and then they’ve reached out about a cause that’s important to them. And, you know, I’m able to say, yes, do that. And my clients are able to do the same thing. And then something just came up today with a client show, and it was – and this is often articulated in the studio is how much – you become kind of this hub, of course, as you well know, and you just get to know everybody in the community and certainly in your niche, but also, you know, further out than that and you get to be the guy that knows the guy.
Stone Payton : So, those are some of the things you can expect as well that, I don’t know, maybe I’m not always good about articulating to people what all they can expect. I have a tendency to focus on the green-dollar ROI because that’s easily easy to show use cases and data and all that. But, yeah, there’s a lot of cool things you can expect from sponsoring a business radio show.
Hawaii WBE Feature: Staffing & Empowering Professionals

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In this episode of Women in Motion, Lee Kantor interviews Kat Hurtubise, founder of Aloha Hospitality Professionals (Aloha HP). Kat shares her journey from starting Gourmet Events Hawaii in 2003 to founding Aloha HP in 2015. Aloha HP is a staffing agency serving Hawaii’s hospitality, administrative, and light industrial sectors across four major islands. Kat discusses the company’s focus on service, culture, and personal development through their Aloha Academy. She also highlights their plans for expansion to the mainland U.S. and emphasizes the importance of building meaningful work experiences.

Kathleen Hurtubise is the pioneering force behind AlohaHP, revolutionizing the staffing landscape with Hawaii’s signature Aloha spirit.
Founded on the promise of blending technology with deep-rooted Hawaiian hospitality, AlohaHP emerged as the contemporary answer to staffing, empowering professionals to design their work schedules and environments. AlohaHP’s mantra, “Elevate, Empower, and Transform,” signifies more than just words—it’s a movement.
We’re on a mission to enhance not only our professional journey but also the businesses we collaborate with and the exceptional individuals we champion. Our core principles, encapsulated by “BestSelfThroughService,” emphasize kindness, truthfulness, integrity, productive energy use, and a balanced sense of possession.
Every day, we’re committed to professionalism, embracing growth, unwavering discipline, continuous learning, and collective belief in our shared mission. A testament to her vision, Hurtubise’s company has received multiple recognitions from Pacific Business News.
A sought-after speaker and hospitality connoisseur, she continues to share her wisdom, having graced platforms like The Special Event conference in San Diego and the East Meets West conference. Join AlohaHP in reshaping the future of staffing, fostering growth, and forging lasting partnerships.
Connect with Kathleen on LinkedIn.
Music Provided by M PATH MUSIC
This transcript is machine transcribed by Sonix
TRANSCRIPT
Intro: Broadcasting live from the Business RadioX Studios, it’s time for Women In Motion. Brought to you by WBEC-West. Join forces. Succeed together. Now, here’s your host.
Lee Kantor: Lee Kantor here, another episode of Women In Motion and this is going to be a good one. But before we get started, it’s important to recognize our sponsor, WBEC-West. Without them, we couldn’t be sharing these important stories. Today on Women In Motion, we have Kat Hurtubise with Aloha HP. Welcome.
Kathleen Hurtubise: Hello. And as we say in the islands, aloha.
Lee Kantor: Well, before we get too far into things, tell us about Aloha HP. How are you serving folks?
Kathleen Hurtubise: Thanks for asking. So, Aloha HP is short for Aloha Hospitality Professionals, and we are a unique staffing agency in the Islands of Hawaii and we service four major islands. And we focus on hospitality staffing, light industrial staffing, and administrative staffing. And we’re excited to be here and we’re excited to be of service to the people across the islands, mainly the Island of Oahu, Maui, the Big Island, and Hawaii.
Lee Kantor: Now, what’s your backstory? How did you get involved in this line of work? Can you share a little bit about your journey?
Kathleen Hurtubise: Sure. So, I am a serial entrepreneur who is surprised that I’m in that space. It was way back in 2003 that I started my first company, and it was really out of a passion to be of service. My first company was and still is an event logistics company, it’s called Gourmet Events Hawaii. And I started that company because I wanted people, businesses in particular, to have an experience in events that would really bring their brand and their mission to life. And that company did very well and continues to do well.
Kathleen Hurtubise: And as I grew that company, we started to accumulate scores of people to execute our events across the state. And then, by the time 2014, 2015 came along, we had over 100 people in our team, and they were temporary workers doing hospitality work. And at the same time, there was an opportunity to bid for $1 million plus contract at the Hawaii Convention Center to provide all of the staff for front of house events. And so, that had been a long term vision of mine to be of service not only in Hawaii, but globally. And so, we went in as an event logistics company and bid for this contract, and we won.
Kathleen Hurtubise: And that was super exciting, and at that time I thought, I think staffing companies win these types of contracts. And as a result of that, I diligently went and took the test, successfully passed it and got a license to be a staffing agency in Hawaii. So, it’s been since 2015 that I’ve had not only an event logistics company, but now Aloha HP as a staffing company that’s all about service first.
Kathleen Hurtubise: So, through our three verticals of hospitality, administration, and light industrial, we really put our people out in the field as exceptional human beings, service first, and learning the tasks of the trade secondarily. And that has really made a huge difference in the commitment, the reliability, and the vibrancy of our temp team members because they’re going in knowing that they’re going to be of service to these companies, first and foremost, and figure out what that task is secondly so that they’re not just cogs in the system.
Lee Kantor: Now, can you talk about when you’re in a staffing agency, like you are, it’s kind of a two sided marketplace, right? You need the staff. You need people to deploy when the need be. But you also need clients who need staff. So, you have to kind of have relationships with, I would imagine in your world, all the hospitality companies that need staff and then you also need kind of those workers that are the staff. How do you kind of marry both of those? Because each of those have different needs and you’re kind of helping connect them.
Kathleen Hurtubise: Yes. It’s a beautiful space to be in because you’re dealing with people on both sides of the equation. So, we have talent executives who work to connect with companies that need services as it relates to hospitality, admin, or light industrial. And then, we have our talent acquisition specialists that are sourcing, vetting, and placing our temp team members into those companies. So, we have two different functions, the account executive working with companies and then our talent acquisition specialists working with human beings that we are then sourcing, processing, bringing them into our company as a W-2 worker, and then deploying them out to the companies that need their services.
Lee Kantor: Now, how do you kind of build that culture that is kind of capturing that aloha spirit that you referred to?
Kathleen Hurtubise: Yeah. Well, we do it in a couple of different ways. The first is that the team that I bring on as full-time staff have to have that sense of aloha and really be that – one of our core values – best self through service. Best self through service, that’s really key. And so, when we bring in our full-time staff, we’re really vetting and interviewing them to make sure that they are a good match for our company.
Kathleen Hurtubise: We’re also entrepreneurial, which is a very unique kind of company. There’s only about 5 percent of the companies that are truly entrepreneurial out there, and I will raise my hand and say my company is one of those. And then, there’s a certain type of employee that’s going to be very excited about a dynamic environment like an entrepreneurial workspace. And so, it’s really important for us to get the full-time staff right to begin with.
Kathleen Hurtubise: And then, from there, when our talent acquisition specialists are sourcing and vetting and bringing onboard our temp team members, it’s really important that they are communicating what our culture is about. We live and breathe by the 10 Golden Rules of Aloha, which is a way of being that we’re showing up on time, that we’re working as team players, that we are understanding that we are being of service first in the activities that we’re doing, and it’s less about the task and more about the beingness.
Kathleen Hurtubise: So, as they bring them on and get them onboard with us, they then go through an Aloha Academy. And this is a proprietary academy that we have set up throughout the years that allows our temp team members to understand the basics of working in our company, our expectations, kind of the nuts and bolts, and then we go through the kind of culture piece, the 10 Golden Rules of Aloha.
Kathleen Hurtubise: We even have a whole person aspect to this academy, which is allowing them to kind of tap into themselves. We actually teach them how to breathe, and through that breathing, do meditation. And what’s really interesting about that is most people haven’t really experienced a deep breath or kind of a meditative moment. So, even if this is the first and last time in their life that they actually experience that, it’s an experience, I believe, that’s going to stay with them for some time.
Kathleen Hurtubise: And so, from the Aloha Academy, they take an evaluation. And once they have passed that evaluation, over 80 percent correct, and this is practical stuff, kind of philosophical stuff, then they will then be awarded with a certificate of completion from the Aloha Academy. And from there, they’re deployed to our clients.
Kathleen Hurtubise: And then, we’re staying in touch with our temp team members on a regular basis. Once a week we send them a Life Vitality Blog, which is allowing them to tap into ways that they can just kind of ground themselves, center themselves, and really work to be the best that they can be in the hopes and the desire that they are doing that very same thing for the companies that we’ve deployed them to.
Lee Kantor: Now, when you’re working with an individual, maybe this is their first temp opportunity, or maybe this is their kind of career, they’re just working temp because that works best for them, do you do any training to help them with those skills? I know you’re hiring more for attitude and enthusiasm and behavior first rather than the task they might be doing. But do you do also any training for certain skills if those are needed?
Kathleen Hurtubise: Yeah. So, a lot of our positions that we’re hiring for are entry level positions, entry level hospitality, entry level admin, and entry level light industrial. So, the clients that we are supporting are giving us the job description and we’re making sure that our temp team members match those basic skills that they need. And to your point, we’re also looking for attitude, for mindset in making that match. So, in terms of the skills, yes, we are interviewing them for that, assessing them to make sure that they’re a good match for our companies.
Lee Kantor: So, just from my understanding, like say, I’ve never been a waiter before, and then I come to you and you say, “Well, there’s an opportunity. You could be a waiter at this event. You know, you can be the one that hands out the hors d’oeuvres or something like that.” Somebody’s going to show me how to do that in a way that makes me a good employee for you?
Kathleen Hurtubise: Yes, that’s right. And that’s where our leadership comes into play. So, in those event spaces where we’re hiring people who might not have the skills, we have a strong stable of leaders we call captains, and they have a ratio of 1 to 10, so that we might have not ten people that our leader is managing, and perhaps three of them haven’t had the service experience, though they do have the right attitude and the right mindset. So, having that leader who has the skillset really locked down can train them on the job to make sure that they’re handing out the hors d’oeuvres or greeting people.
Kathleen Hurtubise: It’s not necessarily a skill that takes time to learn. It’s important, though, that the person that we’re bringing into our system has a growth mindset and is willing to learn on the job for those important tasks that just need clear direction, and that’s where our leadership comes in.
Lee Kantor: Now, let’s look at the other side of the coin. The person that’s hiring you, before they hire you, have they worked with other staffing agencies or did they try to do it themselves with their own employees? What is typically the opportunities you get?
Kathleen Hurtubise: Yeah, it’s a little bit of both. A lot of companies like to try to hire folks themselves. What we have found post-pandemic is that that activity is becoming more and more difficult. So, they have tried staffing agencies, perhaps ours or perhaps another one that might be maybe more like I have a national presence. What we have discovered from their feedback is that they like working with us because we see them and then they, therefore, see us as partners.
Kathleen Hurtubise: So, we have a very strong communication line that happens on a daily basis, definitely on a weekly basis, so that we’re checking in with them after the first day with our temp team members at their job to say, “Hey, how did it go from your perspective with the new member?” And then, we’re doing the same thing with our temp team members, checking in with them after their first day, just to make sure that we get the train on the tracks and everyone is aligned.
Kathleen Hurtubise: And then, once a week after that, we’re checking in with them, both the temp team member and them, to just make sure in that first month that it’s a really nice, smooth transition into that company. And that’s something that we find is unusual and that they appreciate working with us.
Kathleen Hurtubise: Another thing I just want to mention that we do is that we escort our temp team members to their job the first day. And that’s really important because we want to make sure that they have that point of contact, that they’re being introduced to them properly, that they know where to enter the building. All of those hiccups can really cause things to go a little sideways and we want to make sure that that first day is the most, you know, positive and forward situation for both our temp team members and our clients.
Lee Kantor: Now, has there been an event or an opportunity that your firm has had that was memorable or that you’d like to share or talk about?
Kathleen Hurtubise: An event that was memorable?
Lee Kantor: Because your business has grown so much and has evolved over the years, has there been anything that stood out that you’re like, “Wow. We really made it. We’re at this event” or “We’ve come a long way.”
Kathleen Hurtubise: You know, I have this philosophy that we’re as good as our last event, if we’re talking about events, or we’re as good as yesterday. I’m just of that philosophy that clients are clients and everyone is important.
Kathleen Hurtubise: So, yes, we’ve done some really big events for former presidents, for large, thousands of clients from around the world. And I really have this philosophy that we’re putting our best foot forward every day, whether we’re deploying one person to a company or we have, you know, 200 people, 200 of our temp team members at an event executing something for a couple thousand people.
Lee Kantor: Now, you mentioned kind of this culture and community that you’re trying to build with your workforce. Is there any advice you can give when you’re trying to build out this culture of service that you have, that you’ve learned that you could share with our listeners?
Kathleen Hurtubise: Well, I would say my experience, especially post-pandemic, is that people who are in – and I can only speak from my experience – entry level positions, I feel there that’s a place where we’re having a hard time finding people and keeping people. And our experience has been people want to have an experience at work that’s more than just coming in, clocking in, and clocking out. And we find that when we build connection with them, that they know that they have us to rely on to come back to, to answer questions or even get inspiration and ideas of how they can have a more enriching life.
Kathleen Hurtubise: You know, people coming into those entry level positions might not have that available in their life, so there’s this extra sense of terror, I feel, as a staffing agency we’re giving them. And that they are seeing that there’s greater meaning than just going in to a company that we’ve put them in, clocking in, and clocking out, and getting a paycheck. I feel like there’s a desire post-pandemic to have greater meaning in what we’re doing, whether it’s work or personal stuff, just a deeper sense of purpose.
Lee Kantor: Yeah, I think people are really looking for those type of opportunities. It isn’t just showing up and getting paid and punching a clock and leaving. People want to be part of something bigger than themselves.
Kathleen Hurtubise: Yeah, totally. And I’d say, you know, that could be a bit cliche. I get it. And I say more than ever, people are desiring that. And if my company can help to cause that to be a little bit more real, instead of just a saying, I’m all for that because I want to wake up knowing that I’m contributing to something greater than myself for sure.
Lee Kantor: Now, can you talk a little bit about why it was important for you and your firm to be part of WBEC-West?
Kathleen Hurtubise: Yeah. Well, one, I’m just really thrilled to be a female entrepreneur. And I think it’s really important to be aligned with an organization that is all about empowering and educating and helping women who are in business to really spiral up, so that, first and foremost, is why I’m excited. I’m proud to put the certificate and the logo on our signature so that when people are choosing our staffing agency, they’re choosing us because of our service, and our commitment, and our ability to deliver. And then, I’d also like to say that they might feel very extra glad that they chose us because they know that it’s a woman-run and woman-owned business.
Lee Kantor: So, what do you need more of? How can we help you? Like, who’s your ideal client?
Kathleen Hurtubise: Well, our ideal client are companies that are in hospitality. We find ourselves in catering companies, hotels, restaurants, and senior living facilities. Those are some key areas. In terms of admin because it’s entry level, we do call centers, receptionists. And then, light industrial, we’re doing a lot of cleanup, like construction sites, demolitions and such. So, if you have listeners out there who need those types of services, we’d love to hear from them.
Kathleen Hurtubise: We are in the Islands of Hawaii at this moment, and then my vision is for us to be expanding to markets in the Mainland, specifically Texas, Arizona, and Florida within the next three years. So, look out for us on the Mainland and we’re definitely bringing the spirit of aloha with us.
Lee Kantor: And if somebody wants to connect with you and learn more about your team and your firm, what’s the website? What’s the best way to connect?
Kathleen Hurtubise: Best way to connect is www.alohahp.com. Again, the website is alohahp.com. And they can also reach me at kat, K-A-T, @alohahp.com.
Lee Kantor: Well, Kat, thank you so much for sharing your story today. You’re doing such important work and we appreciate you.
Kathleen Hurtubise: Lee, thank you so much. It was such a pleasure.
Lee Kantor: All right. This is Lee Kantor. We’ll see you all next time on Women In Motion.















