angishields, Author at Business RadioX ® Page

Customer Experience Radio Welcomes: Horst Schulze, Co-Founder of the Ritz Carlton Hotels

April 18, 2019 by angishields

Atlanta Business Radio

Customer Experience Radio Welcomes: Horst Schulze, Co-Founder of the Ritz Carlton Hotels

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CER-Group — Co-founder of the Ritz-Carlton Hotels, Horst Schulze: “Ladies and Gentlemen Serving Ladies and Gentlemen.”

Aren’t we all really in the customer experience business? During the 20+ years in residential real estate and corporate relocation, the #1 cornerstone of Jill’s business has always been the experience she and her team delivers. Little did she know that this strategy that would become a leading best practice for the world’s greatest businesses to survive in the future. This inspired Jill to interview big business as well as top CX professionals who are leveraging strategies to deliver a superior customer experience, and to share their stories with the business community at large. Join Jill every third Wednesday at 10AM at CXRadio.online.

Horst Schulze is co-founder and former President/COO of The Ritz-Carlton Hotel Company, and founder and chairman emeritus of the Capella Hotel Group. His visionary and disruptive principles have reshaped excellence, service, and competitive advantage, transcending divisions of industry across the business landscape.

Schulze left Ritz Carlson in 2002 and founded The Capella Hotel Group, an ultra-luxury hotel brand with hotels in Europe and Asia. Schulze crafted the company’s iconic mission statement — “Ladies and Gentlemen serving Ladies and Gentlemen” — which reflects the value of respect for one’s team, instilling a respect for others (our customers, clients and guests).

Author of EXCELLENCE WINS, Schulze is a dynamic keynote speaker, and is a frequent consultant for global businesses and organizations. He and his wife, Sheri, live in Atlanta, Georgia.

About Your Host

Jill Heineck is a leading authority on corporate relocations, and is highly sought after for her real estate industry acumen and business insights. As a published author, frequent panelist and keynote speaker, Jill shares her experience and perceptions with people from around the globe.

Jill is a founding partner of Keller Williams Southeast, established in 1999, and the founder and managing partner of Heineck & Co. Her real estate practice specializes in corporate relocations, individual relocations, luxury residential, and commercial properties. Jill’s analytical approach to problem-solving, along with her expert negotiation skills and sophisticated marketing, deliver superior results to her clients. Her winning strategies and tenacious client advocacy have earned her a reputation for excellence among Atlanta’s top producers.

While Jill has received many accolades throughout her career, she is most gratified by the personal testimonials and referrals she receives from her clients. Jill’s unwavering commitment to the customer experience, and her focus on the unique needs of each client, serve as the foundation of her success.

Follow Jill Heineck on LinkedIn.

Paris Davis and Doug Reynolds with Washington Federal, Dennis Webb with Fulton Homes

April 17, 2019 by angishields

Residential Real Estate in Arizona

Valley Business Radio

Paris Davis and Doug Reynolds with Washington Federal, Dennis Webb with Fulton Homes

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Paris Davis, Washington Federal

Paris Davis has been a member of Washington Federal since 1984. Today, Davis serves as the Arizona retail banking division manager at Washington Federal. In her role, she is responsible for the operations at the bank’s branches in Phoenix, Sun City, Sun City West, Glendale, Goodyear and Yuma. She also graduated from the Washington Federal Executive Leadership Academy and served as the 2015 Washington Federal United Way campaign co-captain, raising a record-setting $515,000. Davis spearheads the bank’s partnership with Take Charge America, which was developed to enable Washington Federal to offer financial education to those in need, and helps local branches with their “Save at School” community education programs. She is also a member of the United Way Women’s Leadership Council and the Washington Federal Foundation board.

Connect with Paris Davis on LinkedIn and follow Washington Federal on LinkedIn, Facebook and Twitter.

Doug Reynolds, Washington Federal

Doug Reynolds is 30-year banking veteran focused on commercial real estate, with past leadership roles within Western National Bank, Sunrise Bank and Bank of Arizona. Today, he serves as SVP of Washington Federal in Arizona, overseeing the Commercial Real Estate Division for 31 branches statewide. He is past-chair of Southwestern Business Financing Corporation and a multi-year People to Know in Real Estate honoree.

Connect with Doug Reynolds on LinkedIn and follow Washington Federal on LinkedIn, Facebook and Twitter.

Dennis Webb, Fulton Homes

Dennis Webb is the Vice President of Operations for Fulton Homes where he oversees sales, marketing, operations, and the Fulton Homes Design Center. In his 22 years there he has led the charge of using technology combined with past retail experience to help transform the company into one of the most advanced homebuilders in the country in the areas of customer experience, operations, and marketing. He has also been instrumental in moving Fulton Homes towards energy efficiency as Fulton Homes was the first builder in the country to have built all of its homes to Energy Star version 3 standards. Fulton Homes has been recognized as Energy Star’s Partner of the Year and Indoor airPLUS leader award winners each of the past four years, the only builder in the country to do so.

Connect with Dennis Webb on LinkedIn and follow Fulton Homes on LinkedIn, Facebook, and Twitter.

Ben Graff and Jason Wood with Quarles & Brady

April 17, 2019 by angishields

The State of Commercial Real Estate

Valley Business Radio

Ben Graff and Jason Wood with Quarles & Brady

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Ben Graff, Quarles & Brady

Ben Graff with Quarles & Brady is an established Arizona land use and zoning attorney with extensive experience in government relations and Arizona politics. Ben authored one of the first Planned Unit Development applications approved by the City of Phoenix and has become one of the preeminent attorneys furthering creative downtown infill development. Ben has not shied away from the more unique land use cases, having secured the necessary approvals for Arizona’s largest utility-scale solar plant. He also played a prominent role in securing the approval for luxury resort, The Ritz Carlton in Paradise Valley, in 2015, and has vast experience zoning and entitling projects throughout the Valley. Luxury multi-family, senior living, affordable housing, single-family, industrial uses, office, mixed-use developments, and securing the approval for Arizona’s most prominent luxury resort are just a few examples of his experience. Ben will focus on expanding and leading the firm’s land use, zoning, and municipal government relations practice.

As an Arizona native with deep roots in local politics and experience influencing strategic decisions related to land use policy, Ben’s successful practice is sustained through his connections with the development community, planning staff, neighborhood leaders, appointed officials, and elected officials in towns, cities, and counties throughout Arizona. In 2004, Ben was appointed by the Governor to serve a two-year term on the Arizona Board of Regents. Ben’s interests in politics ventured beyond advocacy when on November 8, 2016, he was elected by the Maricopa County voters to serve a six-year term on the Central Arizona Water Conservation District (Central Arizona Project) Board of Directors.

His clients benefit from Ben’s extensive development and political networks and his long record of successes in obtaining governmental approvals for rezoning cases, use permits, variances, special use permits, abandonments, certificates of occupancy, site plan approvals, design approvals, and other various administrative cases. From Gilbert to Goodyear and Tucson to Flagstaff, Ben’s practice has contributed to communities throughout Arizona.

To hear more, listen to Ben’s appearance on Valley Business Radio in November 2019.

Connect with Ben Graff on LinkedIn and follow Quarles & Brady on LinkedIn, Facebook, and Twitter.

Jason Wood, Quarles & Brady

Jason F. Wood is the Arizona chair of the Quarles & Brady Real Estate Practice Group, focusing his practice on a wide array of transactional real estate matters locally and throughout the country. In particular, he has significant experience in forming joint ventures, commercial leasing, acquisitions and dispositions, sale leaseback transactions, real estate secured lending, development and redevelopment projects, corporate mergers and acquisitions, construction contracts, condominium and mixed-use CC&Rs, and COREAs.

Jason has assisted his clients in acquiring, financing, developing, restructuring, selling, and leasing shopping centers, automotive dealerships, office buildings, hotels, industrial parks, apartment complexes, and raw land, among others. His real estate practice also includes the preparation and negotiation of joint development, cost-sharing, and construction agreements, as well as restrictive covenants, easements, and related project documents in connection with the development of master-planned communities, shopping centers, and mixed-use developments.

Jason’s banking and finance experience includes the representation of both lending institutions and borrowers in commercial financing transactions, including real estate acquisition, construction and permanent loan facilities, syndicated and structured finance, and the defeasance of CMBS loans.

Jason holds an AV® Preeminent Rating by the Martindale-Hubbell Peer Review Ratings system, and has also been selected for inclusion in Southwest Super Lawyers lists in the area of real estate law. He is actively involved in the Arizona District Council of the Urban Land Institute and the Arizona and New Mexico Operations Committee of the International Council of Shopping Centers.

Connect with Jason Wood on LinkedIn and follow Quarles & Brady on LinkedIn, Facebook, and Twitter.

ATDC RADIO: Puga Sankara with Smart Gladiator

April 17, 2019 by angishields

ATDC Radio

ATDC RADIO: Puga Sankara with Smart Gladiator

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Puga Sankara is the CEO and co-founder of Smart Gladiator. Smart Gladiator designs, builds, and delivers market-leading mobile technology for retailers, distributors and 3PL service providers. So far, Smart Gladiator Wearables have been used to ship, receive, and scan more than 50 million boxes.

Users love them for the lightweight, easy-to-use soft overlay keyboard and video chatting ability, data collection ability etc. Puga is a supply chain technology professional with more than 17 years of experience in deploying capabilities in the logistics and supply chain domain. His prior roles involved managing complicated mission-critical programs driving revenue numbers, rolling out a multitude of capabilities involving more than a dozen systems, and managing a team of 30 to 50 personnel across multiple disciplines and departments in large corporations such as Hewlett Packard.

Puga has deployed WMS for more than 30 distribution centers in his role as a senior manager with Manhattan Associates. He has also performed process analysis walk-throughs for more than 50 distribution centers for WMS process design and performance analysis review, optimizing processes for better productivity and visibility through the supply chain. Size of these DCs varied from 150,000 to 1.2 million SQFT. Puga Sankara has an MBA from Georgia Tech. He can be reached at puga@smartgladiator.com

Follow Smart Gladiator on Facebook.

ATDC RADIO: Brad Schweizer with ATDC

April 17, 2019 by angishields

ATDC Radio

ATDC RADIO: Brad Schweizer with ATDC

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Brad Schweizer, Investor Relations Manager with ATDC, holds a joint JD/MBA degree from Emory University, with a strong focus on the intersection of corporate law with finance, accounting, venture capital and strategy. He has a demonstrated history of performing extensive due diligence ranging from venture capital investments and M&A to compliance with securities laws.

Brad also has experience practicing law with a focus on venture capital, private equity, M&A, and general corporate governance matters. Brad has direct experience leading the development of a go-to-market, commercialization and financial strategy for an innovative spinal implant used in spinal fusion surgeries.

With the help of some exceptional colleagues, Brad’s work on this spinal implant helped him and his team win several awards at national business plan competitions across the country. With a strong grasp of both business and the law, Brad has developed the ability to navigate the ever-changing healthcare industry, particularly when it comes to innovative medical devices and SaaS based information technology solutions.

His strong skill set includes Public Speaking, Legal Writing and Contract Drafting, Leadership, Negotiations, Financial Modeling, and Microsoft Excel.

Connect with Brad on LinkedIn.

ATDC RADIO: Jesse Lindsley with Thrust Interactive and Andy Okala with UZO

April 17, 2019 by angishields

ATDC Radio

ATDC RADIO: Jesse Lindsley with Thrust Interactive and Andy Okala with UZO

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Jesse Lindsley is the Founder & CEO of Thrust Interactive, an Atlanta-based game development studio. The Thrust team has been creating video games and interactive experiences together for 10 years with over 100 product launches.

We are game designers and behavioral scientists who believe that innovation through collaboration can make a difference. Our Game Science philosophy applies a research-based approach to agile game development to create socially responsible habit-forming-fun solutions that influence behavior.

Connect with Jesse on LinkedIn.

As a 1st generation immigrant from Nigeria, Andy Okala faced the challenge of going from job to job trying to find the right fit while enrolled at The University of Georgia. Here he speaks about the UGA based startup, UZO: University Staffing, a more flexible solution designed to maximize the student earning opportunity.

Follow UZO on LinkedIn, Twitter and Facebook.

ATDC RADIO: Sneh Parmar with Parka Solutions and Alex Valdes with Trust Stamp

April 17, 2019 by angishields

ATDC Radio

ATDC RADIO: Sneh Parmar with Parka Solutions and Alex Valdes with Trust Stamp

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Sneh Parmar is the CEO & Co-Founder of Parka Solutions. After seeing first hand the transition of transportation going from driving individual vehicles to micro-mobility solutions saturating the market, Sneh realized that there’s an opportunity to connect people with their city and surroundings via the new digital transportation networks.

He’s previous experience includes running a machine learning / cybersecurity accelerator, working at Fortune 500 Innovation Labs, and conducting due diligence at an angel investor network. In his free time, Sneh can be caught listening to hip-hop, studying fashion culture, or at a museum viewing art.

Connect with Sneh on LinkedIn and Twitter.

Alex Valdes joined Trust Stamp over two years ago, while the company was still in its first year, because he immediately identified with the company’s mission to protect individuals and enterprises by helping to establish trust and identity for those who are engaged in internet-mediated transactions.

At the time, Alex was working as a CPA in strategy consulting and was very aware of the growing threat against businesses and its owners and executives due to the speed and sophistication of cyber-crimes. It really has become a sophisticated and even dangerous game, which leaves many companies ill-equipped to protect themselves from the variety of cyber-crimes which are targeting businesses every day, costing the economy billions of dollars each year, not to mention the intrinsic opportunity costs associated with poor verification systems.

Alex is an Alum of UGA. While there, he started several businesses. These experiences helped him build a passion for entrepreneurship. One of his most exciting experiences was a microfinance company that he co-created with a friend who he was studying with at an international university in Mexico. Along with his co-founder, he raised capital in the United States and engineered an innovative process to deliver micro-loans cheaply and securely to Mexican entrepreneurs.

While that was certainly an exhilarating experience, Alex decided to come home to the US to finish his business degree. After graduating, he spent a few years in consulting before joining Trust Stamp as a peer advisor. In the summer of 2016, he joined the team full time as Chief Financial Officer.

Trust Stamp is now are in it’s fourth year of operations and has nearly 30 employees with offices in San Francisco, London, Warsaw, Poland, and of course, their headquarters here in Atlanta, GA.

Connect with Alex on LinkedIn and follow Trust Stamp on Facebook and Twitter.

CTWJ E8: Mark Bishop Interviews Jaime Overturf

April 16, 2019 by angishields

Tucson Business Radio

CTWJ E8: Mark Bishop Interviews Jaime Overturf

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Mark Bishop of Tucson Business RadioX interviews Jaime Overturf, the host of Connecting Tucson with Jaime. It’s a great opportunity for everyone to learn directly from Jaime herself why she is so successful as a podcaster She will also tell us a bit about her background growing up in Maine and how she ultimately ended up in Tucson, and just as important, what she does to connect our community with the businesses and resources available in Tucson Arizona. A very insightful and interesting interview!

About Jaime

Jaime Overturf
Farmers Agent, Entrepreneur
2555 N Campbell Ave
Tucson, AZ 85719
(520) 293-2900
joverturf@farmersagent.com

As a local Farmers® agent in Tucson, AZ, Jaime Overturf helps customers identify the insurance coverage that best fits their needs. This process is straightforward and personalized to help make them more informed about their insurance options.

Jaime has the knowledge and experience to help customers better understand their coverage options–whether that Jaime has the knowledge and experience to help customers better understand their coverage options–whether that’s auto, home, life, business insurance and more. You can connect with Jaime on Facebook.

Sara Bernstein with Storybook Entertainment and the Scottsdale Children’s Business Fair

April 16, 2019 by angishields

Valley Business Radio

Sara Bernstein with Storybook Entertainment and the Scottsdale Children's Business Fair

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Storybook Entertainment has been bringing smiles to children and families since 2014. They pride themselves on providing high quality character entertainment, beautiful face painting, and terrific tween theme parties. Their highly-skilled, musical theater performers are considered the highest standard in children’s entertainment! From amazing voices to beautiful costumes, they bring magic to every party.

Learn more at storybookentertainmentaz.com. Connect with Storybook Entertainment on Facebook, and Instagram.

Visit the Scottsdale Children’s Business Fair on Saturday, April 27, from 10 am to 1 pm. Admission is free. Details are available on the website and the Facebook event page.

Sara Bernstein, Storybook Entertainment

Sara Bernstein, Owner and Queen of Storybook Entertainment, has been to countless birthday parties. Sara is a mom of two boys and while attending a party in May 2013 with both of them, experienced a wonderful party. The aunt of the birthday girl wore a gown and called herself Princess Fluffernutter. There was tea, crown and sword decorating, dancing, princess training, and of course, face painting. Sara and her children had so much fun that she decided to begin this new adventure of Storybook Entertainment. In her previous profession, Sara worked in theater for youth and arts education for over 10 years serving as Arizona Theater Company’s Education Manager. Sara is also an award winning director, earning two Arizoni awards for I Love You, You’re Perfect, Now Change (2008) and Les Miserables School Edition (2012) and two additional nominations for other productions of Seussical Jr. and Sweeney Todd School Edition. In Chicago, Sara has directed youth theatre productions including Really Rosie, Joseph and the Amazing Technicolor Dreamcoat, The Sound of Music, and Flapper. As an actor, Sara has played Amy in Company, the Witch in Into the Woods, and Tzeitel in Fiddler on the Roof. Sara received a Bachelor of Music Degree in Musical Production and Direction from Northwestern University.