angishields, Author at Business RadioX ® Page

Customer Experience Radio Welcomes: Mark Michelson with CX Talks and Frank Capek with Customer Innovations

March 21, 2019 by angishields

Atlanta Business Radio

Customer Experience Radio Welcomes: Mark Michelson with CX Talks and Frank Capek with Customer Innovations

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Aren’t we all really in the customer experience business? During the 20+ years in residential real estate and corporate relocation, the #1 cornerstone of Jill’s business has always been the experience she and her team delivers. Little did she know that this strategy that would become a leading best practice for the world’s greatest businesses to survive in the future. This inspired Jill to interview big business as well as top CX professionals who are leveraging strategies to deliver a superior customer experience, and to share their stories with the business community at large. Join Jill every third Wednesday at 10AM at CXRadio.online.

Mark Michelson has over 30 years’ experience as a marketing researcher. Mark is an expert with all forms of quantitative and qualitative research with extensive experience in designing and conducting studies that explore behavior, emotions and sentiment related to customer and user experience. With training based on classic anthropology, sociology and psychology, Mark is adept at observing people and getting them to share their stories and unique points of view whether in focus groups or in-depth interviews, in person or online.

Mark has extensive experience conducting qualitative research around the globe to help design customer experiences, products, packaging and communications for some of the worlds’ most respected brands including Walmart Stores, Sears, Target, General Motors, Ford, Goodyear, Michelin, Home Depot, Lowe’s, Hewlett-Packard, Samsung, Microsoft, American Cancer Society, GSK, Eli Lilly, Coca-Cola, Wrigley and more.

Mark is the co-founder and executive director of the highly acclaimed CX Talks conference series and founder of three industry trade associations including the Mystery Shopping Provider’s Association (MSPA), the Mobile Marketing Research Association (MMRA) and the Social Media Research Association (SMRA). Mark also served over a decade on the board of directors of the Qualitative Research Consultant’s Association (QRCA). Mark is a frequent speaker at conferences, trade shows and universities around the globe. In his spare time, Mark enjoys songwriting and performing in various bands around the Atlanta area.

Connect with Mark on LinkedIn and Twitter.

Frank Capek is the founder and CEO of Customer Innovations, Inc. His work on CX started 35 years ago with research focused on the integration of design and cognitive science at MIT. Frank started the first CX Transformation practice 25 years ago as part of the consulting firm that developed the concept of Business Reengineering. Since then he’s worked on CX transformation projects with over a hundred organizations in virtually every industry.

Connect with Frank on LinkedIn.

About Your Host

Jill Heineck is a leading authority on corporate relocations, and is highly sought after for her real estate industry acumen and business insights. As a published author, frequent panelist and keynote speaker, Jill shares her experience and perceptions with people from around the globe.

Jill is a founding partner of Keller Williams Southeast, established in 1999, and the founder and managing partner of Heineck & Co. Her real estate practice specializes in corporate relocations, individual relocations, luxury residential, and commercial properties. Jill’s analytical approach to problem-solving, along with her expert negotiation skills and sophisticated marketing, deliver superior results to her clients. Her winning strategies and tenacious client advocacy have earned her a reputation for excellence among Atlanta’s top producers.

While Jill has received many accolades throughout her career, she is most gratified by the personal testimonials and referrals she receives from her clients. Jill’s unwavering commitment to the customer experience, and her focus on the unique needs of each client, serve as the foundation of her success.

Follow Jill Heineck on LinkedIn.

Supply Chain Now Radio Episode 59

March 20, 2019 by angishields

Supply Chain Now

Supply Chain Now Radio Episode 59

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Supply Chain Now Radio, Episode 59
“Disruption, Plastics Manufacturing and Risk Mitigation”
Live broadcast from the offices of Arnall Golden Gregory LLP
Learn more here: https://www.agg.com/

Jeff Frankish serves as Managing Director for KRAIBURG TPE Corporation (USA). As Managing Director, Jeff has been responsible for KRAIBURG TPE’s North American division and business operations since January, 2008. After earning his college degree in Marketing from Miami University in Oxford, OH, Frankish began his career in plastics in the early-1980’s working for one of the major US chemical companies progressing through positions in sales, financial planning, product management and commercial development.

His first involvement with the TPE industry began in the early-1990’s when he accepted a business development position with a joint venture company which was spun off from the parent chemical company. Frankish subsequently hired on with one of the major North American plastics compounders in 1997 where he advanced through several different commercial management roles, ultimately to the position of commercial director for engineered compounds just prior to his joining KRAIBURG TPE in August, 2007.

With over 35 years of professional experience in the plastics industry, Frankish brings a diverse business background into his management role. Based out of KRAIBURG TPE’s regional headquarters in Buford, GA, he now manages a cross-functional staff of over 80 employees with the responsibility of expanding KRAIBURG’s business throughout the Americas as well as providing critical support to many of the largest OEM customers on a global basis. Connect with Jeff Frankish on LinkedIn and learn more about KRAIBURG TPE here: https://www.kraiburg-tpe.com/

Jeffrey “Jeff” Y. Lewis is a partner in the Business Litigation Practice at Arnall Golden Gregory LLP. Mr. Lewis practices in both state and federal courts, doing both trial and appellate work. He practices dispute resolution for large and small companies and individuals, both in the United States and abroad, in widely diverse industries.

Mr. Lewis focuses his practice on all manner of business disputes, the subject matters of which range from a breach of contract for renovation of a chemical storage tank, breach of contract for hospital linen services, indemnity claims on shipping contracts, real estate disputes, assisting a foreign manufacturer in a product recall with the U.S.  Consumer Product Safety Commission, representing a franchisor in disputes over franchise and guaranty agreements in the fast food industry, trade secrets for proprietary yeast strains in the ethanol industry, pharmaceuticals license agreements, defense of manufacturers in product liability cases, defective construction products, beer distribution rights, and representing a foreign manufacturer of equipment for the cable television industry. Other matters include a claim against a client’s health insurance provider over reimbursement obligations, inter-generational estate litigation over a will in Georgia, a defamation and tortious interference claim arising out of the World Trade Center disaster on Sept. 11, 2001, and numerous restrictive employment covenants.

In addition, he has represented a company accused of negligent inspection in wrongful death/personal injury cases arising out of an explosion and fire at a sugar refinery. Mr. Lewis has litigated cases and handled mediations and arbitrations in areas including healthcare, biosciences, pharma, logistics, building materials, business defamation and tortious interference, class action defense, commercial paper, computer hardware sales, computer software licensing, construction disputes, estate litigation, family business, false labeling, fast foods, global commerce, insurance coverage claims, labor and employment and non-competition agreements, letters of credit, secured transactions, trade secrets / computer theft and the Uniform Commercial Code.

Mr. Lewis was also a professional actor from 1985 to 1992. He is a member of the Screen Actors Guild and the American Federation of Television and Radio Artists, and served on the Board of Directors for the Southeast Playwrights’ Project and the Georgia Shakespeare Festival. Mr. Lewis has performed in the “A Courthouse Line” charitable productions of the Atlanta Bar Foundation. Mr. Lewis also served on the Vincent J. Dooley Library Endowment Fund Committee at the University of Georgia and participated in Leadership Georgia. He is a panelist on the “Neil ‘Hondo’ Williamson and The Georgia Bulldog Allstars” radio program. He is a member of the Alumni Board of the Westminster Schools, and is an elder and Sunday school teacher at First Presbyterian Church. He has also participated in the Liberty Fund, and in YMCA Indian Guides/Princesses, and as a football coach for the Northside Youth Organization. Connect with Jeff Lewis on LinkedIn and learn more about Jeff & AGG here: https://www.agg.com/Jeffrey-Lewis/

Will Haraway is Founder & Lead Evangelist at Backbeat Marketing. Will has 20 years of executive experience in B2B Technology Marketing. Will is a certified analyst relations practitioner by the Knowledge Capital Group and has helped companies including Manhattan Associates, Aptos, Atlantix Global Systems, American Software and Rubicon Global improve their brand reputations with marketing results that help increase sales. Will also serves as a member of the APICS Atlanta Executive Advisory Board.The Backbeat team includes lead generation, digital marketing, media relations and content marketing specialists with a combined 50 years of experience in their chosen disciplines. Connect with Will on LinkedIn and learn more about Backbeat Marketing here: www.backbeatmarketing.com

Scott W. Luton is the founder of Supply Chain Now Radio and also serves as Managing Partner for TalentStream. He has worked extensively in the end-to-end Supply Chain industry for more than 15 years, appearing in publications such as The Wall Street Journal, Dice and Quality Progress Magazine. Scott currently serves as Executive Vice President of APICS Atlanta, was recently named a 2019 Pro to Know in Supply Chain by Supply & Demand Executive. He served on the 2018 Georgia Logistics Summit Executive Committee and currently serves as Chair of the 2019 Atlanta Supply Chain Awards Planning Committee. He is a certified Lean Six Sigma Green Belt and holds the APICS Certified Supply Chain Professional (CSCP) credential.

As a Veteran of the United States Air Force, Scott also volunteers on the Business Pillar for VETLANTA, and maintains active membership in the Georgia Manufacturing Alliance & CSCMP Atlanta Roundtable. Connect with Scott Luton on LinkedIn and follow him on Twitter at @ScottWLuton. Learn more about TalentStream, a leading recruiting & staffing firm that helps companies find top talent in the Engineering, Manufacturing and Supply Chain space, by visiting their website here: www.talentstreamstaffing.com

Upcoming Events & Resources Mentioned in this Episode
Partnership Gwinnett Movers & Makers Awards: https://www.partnershipgwinnett.com/movers-and-makers-awards/
eCommerce Operations Summit: https://www.operationssummit.com/
MRO Americas: https://mroamericas.aviationweek.com/en/home.html
Velocity 2019 Conference: https://velocity-conference.com/
AME Atlanta 2019 Lean Summit: https://www.ame.org/ame-atlanta-2019-lean-summit
EFT 3PL & Supply Chain Summit: click here
Resilience 360: https://www.resilience360.dhl.com/resilienceinsights/
Georgia Manufacturing Alliance: https://www.georgiamanufacturingalliance.com/

Pensacola Business Radio: Guests- Walt Morey/Core Business Solutions and Brandon Forshino/Out Of The Dust Marketing

March 20, 2019 by angishields

Pensacola Business Radio

Pensacola Business Radio: Guests- Walt Morey/Core Business Solutions and Brandon Forshino/Out Of The Dust Marketing

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Walt is a seasoned Business Coach, Executive Business Advisor and Business Consultant, who owns CORE BUSINESS SOLUTIONS and builds value in firms by helping existing businesses, helping small business owners and entrepreneurs cross the management bridge to become more effective leaders and experience that “aha” moment when they realize their potential. Walt holds a Bachelor of Science Degree in Education from the University of NH and a degree in Finance from the American College in Bryn Mawr, PA. He has over 35 years of progressive business and management experience in many different industries with start-ups as well as small and medium sized businesses and Fortune 500’s such as MetLife, Raytheon and MCI. His vast Executive Business Adviser experience includes traditional marketing, integrating social media, outside and inside sales in both consumer and B2B markets, customer service management, training of sales and service teams, individual coaching, market identification, product management. marketing opportunities and pricing, daily operational management, employee management, human resource management, new hire on-board training, employee benefits implementation and management and financial planning. Walt is an Executive Business Adviser accredited and certified by the Institute of Independent Business.

Specialties: Expertise as a Executive Business Adviser, Business Coach and Business Consultant in Sales, Operations, Finance, Customer Service and Employee Management, Training and Marketing in any business or market.

Brandon Forshino

I am a marketing and communication professional who has a heart for Ministry and helping small organizations grow. My specialties include Digital Advertising, including Google Ads, and Facebook Advertising, Social Media, Public Relations, Business Development, Email Marketing, and Search Engine Optimization (SEO).

I have successfully launched and run two companies – the first at age 18 which was a social network (merger and Acquisition after three years)

Currently running Out of a Dust Marketing and Communication, a full service marketing and PR agency serving music and entertainment, professional services, and nonprofit industry’s.

COACH the COACH: Tamara Parisio with Parisio and Co, LLC

March 20, 2019 by angishields

Coach The Coach

COACH the COACH: Tamara Parisio with Parisio and Co, LLC

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An award-winning advertising and marketing professional, Tamara Parisio is your fractional CMO. She will direct you in the leading role of your success. Tamara believes that the most important story you tell is the story you tell yourself. To create the most predictable outcome, Tamara assists emerging leaders and executives to take charge of the business of life with a Playbook of award-worthy actions for an award-worthy performance.

Connect with Tamara on LinkedIn, Twitter and Facebook.

Cassie Fields with FieldEdge, Dave Segur with GreenSky and Ashley Velez with Atlanta SEO Pro

March 19, 2019 by angishields

Atlanta Business Radio

Cassie Fields with FieldEdge, Dave Segur with GreenSky and Ashley Velez with Atlanta SEO Pro

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Cassie Fields is currently the Vice President of Sales and Business Development at FieldEdge. Fields has been an instrumental part of the FieldEdge team since she joined in 2017, growing the sales headquarter in Atlanta to what it is today and leading her team to consistent double-digit bookings growth year after year. For her numerous achievements, Fields was recognized in 2018 as a Silver Stevie Award winner for Sales Director of the Year.

Follow FieldEdge on LinkedIn, Facebook and Twitter.

Dave Segur is National Sales Manager at GreenSky. He has 27 years experience of successfully offering home improvement financing solutions to contractors, resulting in millions of dollars in funded loans annually.

Follow GreenSky on LinkedIn, Facebook and Twitter.

Ashley Velez is Co-Founder and Managing Director at Atlanta SEO Pro, a full-service digital marketing agency that helps companies build better digital experiences for their customers. Ashley’s multi-disciplined experience spans social media/digital marketing, SEO, online branding, content development, and analytics. She loves people, and loves building a community, both within an organization and beyond.

Follow Atlanta SEO Pro on LinkedIn, Facebook and Twitter.

Spark Stories Episode 6

March 19, 2019 by angishields

Atlanta Business Radio

Spark Stories Episode 6

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Dr. Jerrica Dodd is the Founder and CEO of Your Pharmacy Advocate, a concierge pharmacy consulting service specializing in direct, dedicated pharmacist support to practitioners and patients. YPA assists healthcare professionals who need to more closely monitor patient medication regimens, pharmacists looking for flexible career paths, and patients wanting to achieve peace of mind about medication management.

Dr. Dodd holds a Doctor of Pharmacy degree from Florida Agricultural & Mechanical University, a Masters in Pharmacy Administration from The Ohio State University, and a Masters with a focus in Applied Pharmacoeconomics from the University of Florida. She completed an ASHP accredited residency at the Wexner Medical Center at The Ohio State University. She also completed a Health Coach certificate from the Institute of Integrative Nutrition. She is currently an Institute of Functional Medicine Certification Candidate.

Connect with Dr. Dodd on LinkedIn, and follow Your Pharmacy Advocate on LinkedIn, Facebook, Twitter and Instagram.

About Your Host

Clarissa Sparks is a brand strategist, experienced facilitaor, and founder of the She Sparks Agency in Atlanta, Georgia. She is passionate about leveraging her experience across a wide range of industries to help multi-passionate entrepreneurs, emerging leaders, and corporations design innovative, sustainable business models and strategies. Clarissa turns ideas into visual and tangible experiences, and always brings a new perspective to the table – inspiring others to make an impact. She is the author of This Little Light of Mine, A Guided Journal of Purpose, Passion and Shine and co-author of Business & Career for the Christian Woman.

Follow Clarissa Sparks on LinkedIn, Twitter, Instagram and Facebook.

María Tomás-Keegan with Transition & Thrive with María and Rawa Awad with Ethár Collection

March 19, 2019 by angishields

María Tomás-Keegan

María Tomás-Keegan is the founder & CEO of Transition & Thrive with María, a private coaching practice focused on helping women face major career and life transitions move through and beyond them with resiliency and grace.

María specializes in transitions—what she calls “the Upside Downs of Life.” A successful transition is grounded in the deep understanding of personal core values, a crystal-clear vision of the future and a passion for taking meaningful action to move forward. Her 30-year career in corporate management, coupled with her experience with life-changing events along the way, has evolved into compassion for women who feel they need to be super-human. Family, friends, community, and career make for a very full plate, and many women feel the need to be perfect at all of it, all the time. You’re not alone!

When life events turn a woman upside down, there is an alternative to putting on a mask, pretending they are just fine, while they are crumbling inside. Having tools in their treasure chest, and putting strategies into practice, can prepare them for any major life event. When they stumble, they can make it part of their dance.

Connect with María Tomás-Keegan on LinkedIn, Facebook, Twitter, and Instagram.

Rawa Awad

Rawa Awad is the Creative Director and CEO of Ethár Collection, a luxury eveningwear line that focuses on creating high quality and classically designed modest garments for sophisticated women. Long sleeves, maxi length, fully lined garments made of exquisite fibers and detail construction helps meet faith based requirements of dress while promoting women of dignity.

A graduate of ASU, Rawa earned dual degrees in design and business management with a minor in architecture. Committed to her community, Rawa has found her love in nonprofit work. Combining this with her devotion to her faith, Rawa has grown into many leadership roles within the Muslim Community in Arizona. Her passion for design, business and community, beautiful intersect with the launch of Ethár Collection, a brand aimed to celebrate selfless women causing an impact.

Connect with Rawa Awad on on LinkedIn, and follow Ethár Collection on Facebook and Instagram.

Lisa Riley with LINK Business

March 19, 2019 by angishields

Buying & Selling Businesses in Arizona

Valley Business Radio

Lisa Riley with LINK Business

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Do you want to sell your business but are unclear of the process? This is where the experience and expertise of LINK Business-Phoenix will help you with a clear plan of action to sell your business (with its Commercial Real Estate, if any) for the maximum amount of money in your pocket. They always have a list of qualified buyers looking for businesses and a proven proactive marketing approach for selling your business. LINK-Phoenix is committed to the successful sale of their clients’ businesses.

Selling or buying a business is time consuming and very difficult at times. LINK-Phoenix provides insight on valuations, market condition, and manage the due diligence process. This helps to remove the stress and anxiety for you, the business owner, and allows you to keep successfully operating your business.

LINK-Phoenix is part of the LINK family that started in 1996 in New Zealand, and grew internationally into Australia, the United States, and the Philippines. LINK is the most innovative and fastest growing international business brokerage in the world. They have world class IT Cloud based custom developed business systems, their own award-winning valuation tool to ensure accurate pricing of businesses, meaningful marketing tools and materials to get businesses sold.

Lisa Riley, LINK Business

Lisa Riley, Owner and Business Intermediary at LINK Business-Phoenix, has been serving clients in the Phoenix metro area as well as across the country. She has been engaged by a wide variety of buyers and sellers and provides a higher closing rate than the national average. Having earned the prestigious designations of CBI (Certified Business Intermediary) and CCB (Certified Business Broker), Ms. Riley is skilled in negotiations and is an experienced adviser and a key member of any business transaction team.

An active resident of Maricopa County, Ms. Riley is involved in both the local business and philanthropic communities. She is a member of the Arizona Business Brokers Association (AZBBA- Current Board Member and past chair), the International Business Brokers Association (IBBA-Current Board Member), Market Pulse Chair (a quarterly survey/report on Main Street and Lower M&A markets), M&A Source, and has been involved with several local non-profits since moving to Arizona. Working the last 10 years in the Phoenix metro area, she has access to a broad spectrum of business types and sizes. Additionally, she heads a team of agents specializing in various industries.

Ms. Riley holds a Ph.D. from the University of Notre Dame. She enjoys spending time with her husband, as well as traveling, hiking, wine, music, and enjoys helping others transition to the next phase in their lives.

To hear more, listen to Lisa’s appearance on Valley Business Radio in August 2019.

Connect with Lisa Riley on LinkedIn, Facebook, and Twitter.

CEO Exclusive: Dunbar’s Principle

March 19, 2019 by angishields

CEO Exclusive Radio

CEO Exclusive: Dunbar's Principle

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One person can have a limited number of relationships. This idea is articulated by Dunbar’s principle, based on research by an anthropologist who studied the brains of primates. In this week’s CEO Exclusive, we discuss the implications for building a corporate culture.