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LIVE from SOAHR 2023: Lawrence Henderson, BOSS Consulting

April 10, 2023 by John Ray

LIVE from SOAHR 2023: Lawrence Henderson, BOSS Consulting
North Fulton Business Radio
LIVE from SOAHR 2023: Lawrence Henderson, BOSS Consulting
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LIVE from SOAHR 2023: Lawrence Henderson, BOSS Consulting

LIVE from SOAHR 2023: Lawrence Henderson, BOSS Consulting (North Fulton Business Radio, Episode 634)

Lawrence Henderson, President and Chief Learning Officer of BOSS Consulting and an Army Veteran, joined North Fulton Business Radio host John Ray LIVE at the Business RadioX® remote at SOAHR 2023. Lawrence talked about his work at BOSS Consulting, his speaking topic at the conference, “Culture Wars – Putting the Posters into Practice,” company values and authenticity, and much more.

This show was originally broadcast live from SOAHR 2023, the annual conference of SHRM-Atlanta, held at the Gas South District Convention Center, Duluth, Georgia on March 28th and 29th, 2023. This series of interviews was underwritten by Oberman Law Firm, your legal guide to workplace complexities.

North Fulton Business Radio is broadcast from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta.

BOSS Consulting

BOSS Consulting, LLC, a veteran-owned business consulting company, exists to help individuals and companies achieve more through in-depth analysis, growth-focused accountability, and hands-on training. They help you R.I.S.E. by Respecting every person’s unique qualities, focusing on Integrity above all, being of Service to mankind, and operating with Excellence.

People don’t hire BOSS to get the status quo answer about professional development. They work with them to improve processes, increase revenue, and grow as individuals and leaders.

Website | LinkedIn | Facebook | Instagram | Twitter

Lawrence Henderson, President and Chief Learning Officer, BOSS Consulting

Lawrence Henderson, President and Chief Learning Officer, BOSS Consulting 

As President and Chief Learning Officer of BOSS Consulting, LLC, Lawrence is driven by the desire to create value and lead organizational change that helps clients remove blind spots in order to create and implement a plan to achieve impact and excellence.

Lawrence served as an active-duty Army officer for over twelve years, during which he was integrated into different units. This exposure to different processes and dynamics taught him the value of not just completing quick needs analyses, but also implementing a plan to see it through.

This has given Lawrence the experience needed to listen to a client’s pain points and translate that into a plan that reflects what they really need. (Which is often different from what they might want.) \With Lawrence, you’ll know exactly what you need to do because he isn’t here to waste your time.

He’s here to build your revenue, improve company culture, or otherwise improve your personal and professional lives.

When you hire Lawrence and BOSS Consulting, LLC, you can expect success. It’s as simple as that.

LinkedIn

 

Questions and Topics in this Interview:

  • Lawrence’s work at BOSS Consulting
  • His speaking topic at the conference: Culture Wars – Putting the Posters Into Practice
  • Company Values and Authenticity

North Fulton Business Radio is hosted by John Ray and broadcast and produced from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, Stitcher, TuneIn, and others.

The “LIVE from SOAHR 2023” Series is proudly underwritten by Oberman Law Firm

Stuart Oberman
Stuart Oberman, Founder, Oberman Law Firm

Oberman Law Firm has a long history of civic service, noted national, regional, and local clients, and stands among the Southeast’s eminent and fast-growing full-service law firms. Oberman Law Firm’s areas of practice include Business Planning, Commercial & Technology Transactions, Corporate, Employment & Labor, Estate Planning, Health Care, Intellectual Property, Litigation, Privacy & Data Security, and Real Estate.

By meeting their client’s goals and becoming a trusted partner and advocate for our clients, their attorneys are recognized as legal go-getters who provide value-added service. Their attorneys understand that in a rapidly changing legal market, clients have new expectations, and constantly evolving choices, and operate in an environment of heightened reputational and commercial risk.

Oberman Law Firm’s strength is its ability to solve complex legal problems by collaborating across borders and practice areas.

Connect with Oberman Law Firm:

Company website | LinkedIn | Twitter

 

Tagged With: authenticity, BOSS Consulting, humility, Lawrence Henderson, Oberman Law, Oberman Law Firm, SHRM Atlanta, SOAHR 2023, Stuart Oberman, values

Quick Tips for Time Well Spent: Your Most Valuable Resource

April 10, 2023 by John Ray

Your Most Valuable Resource
North Fulton Studio
Quick Tips for Time Well Spent: Your Most Valuable Resource
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Your Most Valuable Resource

Quick Tips for Time Well Spent: Your Most Valuable Resource

On this edition of Quick Tips for Time Well Spent, host Julie Hullett offers her thoughts on prioritizing your most valuable resource.

Julie’s commentary was taken from this episode of Time Well Spent with Julie Hullett. 

Time Well Spent with Julie Hullett is presented by Julie Hullett Concierge, LLC and produced by the North Fulton studio of Business RadioX®.

About Time Well Spent

Time Well Spent with Julie Hullett features stories from busy professionals who have created more time to do what they love. Every other week, your host and personal concierge Julie Hullett speaks with entrepreneurs, community leaders, and influencers to answer the question: What would you do if you had more time?

The show is produced by the North Fulton studio of Business RadioX® and can be found on all the major podcast apps. The complete show archive is here.

Julie Hullett, Host of Time Well Spent with Julie Hullett

Julie Hullet, Host of Time Well Spent with Julie Hullett

Julie Hullett is the host of Time Well Spent with Julie Hullett.

Julie Hullett is a personal concierge and entrepreneur in Nashville, TN. She founded Julie Hullett Concierge, LLC in 2011 to give people their time back so they can do more of what they love. No stranger to big ideas and pursuing passions, Julie left corporate America to create her business. She capitalized on her skills—multi-tasking, attention to detail, and time management, to name a few—to build a successful business that gives back. Her clients enjoy ample free time. They’ve traveled more, spent more time with those they love, and have even created their own businesses.

Connect with Julie:

Website| LinkedIn | Instagram. Sign up to receive her newsletter.

 

Tagged With: Julie Hullett, Julie Hullett Concierge LLC, personal concierge, prioritize your time, Quick Tips for Time Well Spent, time, time management, Time Well Spent with Julie Hullet, your most valuable resource

HR Hiring & Onboarding Considerations

April 7, 2023 by John Ray

HR Hiring & Onboarding Considerations
Advisory Insights Podcast
HR Hiring & Onboarding Considerations
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HR Hiring & Onboarding Considerations

HR Hiring & Onboarding Considerations (Advisory Insights, Episode 38)

On this episode of Advisory Insights, Stuart Oberman of Oberman Law Firm discussed the importance of establishing and maintaining an onboarding process for new employees. Stuart outlines some of the considerations that businesses need to consider when designing their process, including background checks, protecting proprietary information, complying with the Fair Credit Reporting Act, and much more.

Advisory Insights is presented by Oberman Law Firm and produced by the North Fulton studio of Business RadioX®. The series can be found on all the major podcast apps. You can find the complete show archive here.

TRANSCRIPT

Intro: [00:00:01] Broadcasting from the studios of Business RadioX, it’s time for Advisory Insights. Brought to you by Oberman Law Firm, serving clients nationwide with tailored service and exceptional results. Now, here’s your host.

Stuart Oberman: [00:00:20] Hello everyone. Welcome to Advisory Insights. Your host, Stuart Oberman here. I want to talk HR. I want to talk onboarding. Today’s topic, HR Hiring and Onboarding Considerations.

Stuart Oberman: [00:00:33] First and foremost, I don’t care if you got one employee that you’re hiring or 400 or 4,000, you got to have an onboarding process. It is amazing to me how companies will hire their employees and have absolutely zero onboarding process. New employee comes in first day, nothing, nothing.

Stuart Oberman: [00:01:00] So, I want to walk through what we feel is some good onboarding processes from what we discovered. In our firm, we do a substantial amount of HR. We do a lot of compliance issues in hiring and, unfortunately, firing, some not under the best circumstances from our clients. So, I want to take a look at HR and onboarding process.

Stuart Oberman: [00:01:27] New employees, critical process that has to be managed. You can’t just say you have this new employee. I want our employers, our business owners to take proactive steps immediately when that new employee is hired to protect their proprietary information. What does that mean? That means if you don’t want your information on the cover of The New York Times, you better protect it. Because, otherwise, it will end up in someone else’s hands, your competitors, and it is never, ever, ever a pretty sight.

Stuart Oberman: [00:02:05] So, when you hire someone, always look at the end result, employees leave or employees are fired. So, when you hire that new employee, what prevents that employee from taking proprietary information?

Stuart Oberman: [00:02:23] Or let’s look at it another way, folks. So, you hire this great rock star employee and they’re bringing over information from a competitor or another employer, how do you ethically handle that? They bring over their client list, their customer list, all proprietary data, forms from XYZ company. What do you do? How do you handle it? How do you stay out of trouble? You have to have an onboarding process for that.

Stuart Oberman: [00:02:54] So, let’s even take a look at before we get to the onboarding process. One, what are the permissible questions in the application and hiring process? That’s foremost, right? So, most of our clients, they leave it to a person who is ill prepared to answer these questions. Do you have a background check? Are you in compliance with the Fair Credit Reporting Act, which is an absolute moving target? There’s a lot, a lot of transparency issues going on, on a national basis that you’ve got to know regarding reporting requirements.

Stuart Oberman: [00:03:34] So, have you reviewed all of the documents that your new employees will sign? What are those? What’s the blueprint? When do they sign those? Do you have a software program for managing those? You know, so many times our clients just throw things in a stack. They throw them on a server, they throw them somewhere on a computer, a platform, and they can’t even find the darn things. So, how do you manage that? And then, how do you manage what violations occur? All these are onboarding process information you need to know.

Stuart Oberman: [00:04:13] So, again, what’s the risk of not soliciting these obligations? What is the risk? It’s huge. Again, before the onboarding process, non-competes. You bring on a rock star, you want them to have non-competes. Now, all of a sudden, we got the FTC, we have the National Labor Relations Board. Are you prepared to deal with that? Again, onboarding process has to be reviewed. This is an extremely hot topic.

Stuart Oberman: [00:04:48] Non-solicitation agreements, do your employees sign those? Nondisclosure agreements, do your employees sign those? Again, onboarding. “Stuart, all this is part of your onboarding?” Yes. This is day one. Actually, this is before day one because all these things should be signed before the starting date.

Stuart Oberman: [00:05:09] So, I want to walk through a little bit of a checklist here, onboarding checklist. I want you to make a list of what you need prior to the employee’s arrival. What do you need? What’s the list? What’s the first week? Well, before we get to the first week, what’s the first day? What are they signing? What goes on the first week? Is it mapped out? Are they familiar with your departmental policies? Are they familiar with your security? The first day, are they familiar with your sexual harassment policies?

Stuart Oberman: [00:05:47] Are the new policies relevant that you implemented to your employee’s position? If not, you’ve got to revamp those prior to that person getting onboarded. Are they working remote? Next question, do you have a remote policy? “Well, no, no. They’re just working at their home.” Well, what information do they have access to? Your entire database of information. And all of a sudden, their son, Johnny, is playing on the computer, answers a wrong email, and next thing you know, you’re hacked. What’s the policy working remote?

Stuart Oberman: [00:06:26] Do you have professional standards, dress code, code of ethics, office culture? “Well, we’ll just go with the flow.” No, no, no. There’s no such thing in the world anymore. HR, you don’t go with flows. Flows sink you. What’s your first month look like? What’s your first three months look like? What’s your first year look like? Is there an assessment periodically? Is there mandatory training?

Stuart Oberman: [00:07:01] These are things you have to look at from an onboarding process that, frankly, most of our employers do not. And then, when they have an employee who is terminated, fired, discharged, whatever it may be, then they scramble. Well, why scramble when I’ve just given you an outline of multiple things you need to take a look at prior to the engagement, at the time of engagement, and after the engagement of the new employee with the year?

Stuart Oberman: [00:07:29] That’s a lot of information. But, again, it’s not the huge things that get you in trouble. It’s the little things. The little things. Tighten it up, implement it, review it, revise as needed.

Stuart Oberman: [00:07:42] Folks, that’s our quick podcast for today, HR Hiring and Onboarding Considerations. Thanks for joining us. Advisory Insights. Stuart Oberman here, your host. If you have any questions, please feel free to give us a call, 770-886-2400, or email me at stuart, S-T-U-A-R-T, @obermanlaw.com. Thanks everyone. Have a fantastic day.

Outro: [00:08:07] Thank you for joining us on Advisory Insights. This show is brought to you by Oberman Law Firm, a busines-centric law firm representing local, regional, and national clients in a wide range of practice areas, including health care, mergers and acquisitions, corporate transactions, and regulatory compliance.

About Advisory Insights Podcast

Presented by Oberman Law Firm, Advisory Insights Podcast covers legal, business, HR, and other topics of vital concern to healthcare practices and other business owners. This show series can be found here as well as on all the major podcast apps.

Stuart Oberman, Oberman Law Firm

Stuart Oberman
Stuart Oberman, Founder, Oberman Law Firm

Stuart Oberman is the founder and President of Oberman Law Firm. Mr. Oberman graduated from Urbana University and received his law degree from John Marshall Law School. Mr. Oberman has been practicing law for over 25 years, and before going into private practice, Mr. Oberman was in-house counsel for a Fortune 500 Company. Mr. Oberman is widely regarded as the go-to attorney in the area of Dental Law, which includes DSO formation, corporate business structures, mergers and acquisitions, regulatory compliance, advertising regulations, HIPAA, Compliance, and employment law regulations that affect dental practices.

In addition, Mr. Oberman’s expertise in the healthcare industry includes advising clients in the complex regulatory landscape as it relates to telehealth and telemedicine, including compliance with corporate structures, third-party reimbursement, contract negotiations, technology, healthcare fraud, and abuse law (Anti-Kickback Statute and the State Law), professional liability risk management, federal and state regulations.

As the long-term care industry evolves, Mr. Oberman has the knowledge and experience to guide clients in the long-term care sector with respect to corporate and regulatory matters, assisted living facilities, and continuing care retirement communities (CCRCs). In addition, Mr. Oberman’s practice also focuses on healthcare facility acquisitions and other changes of ownership, as well as related licensure and Medicare/Medicaid certification matters, CCRC registrations, long-term care/skilled nursing facility management, operating agreements, assisted living licensure matters, and health care joint ventures.

In addition to his expertise in the healthcare industry, Mr. Oberman has a nationwide practice that focuses on all facets of contractual disputes, including corporate governance, fiduciary duty, trade secrets, unfair competition, covenants not to compete, trademark and copyright infringement, fraud, and deceptive trade practices, and other business-related matters. Mr. Oberman also represents clients throughout the United States in a wide range of practice areas, including mergers & acquisitions, partnership agreements, commercial real estate, entity formation, employment law, commercial leasing, intellectual property, and HIPAA/OSHA compliance.

Mr. Oberman is a national lecturer and has published articles in the U.S. and Canada.

LinkedIn

Oberman Law Firm

Oberman Law Firm has a long history of civic service, noted national, regional, and local clients, and stands among the Southeast’s eminent and fast-growing full-service law firms. Oberman Law Firm’s areas of practice include Business Planning, Commercial & Technology Transactions, Corporate, Employment & Labor, Estate Planning, Health Care, Intellectual Property, Litigation, Privacy & Data Security, and Real Estate.

By meeting their client’s goals and becoming a trusted partner and advocate for our clients, their attorneys are recognized as legal go-getters who provide value-added service. Their attorneys understand that in a rapidly changing legal market, clients have new expectations, and constantly evolving choices, and operate in an environment of heightened reputational and commercial risk.

Oberman Law Firm’s strength is its ability to solve complex legal problems by collaborating across borders and practice areas.

Connect with Oberman Law Firm:

Company website | LinkedIn | Twitter

Tagged With: employment law, employment law firm, employment lawyer, hiring, HR, Oberman Law, Oberman Law Firm, onboarding, Stuart Oberman

LIVE from SOAHR 2023: Adam Bowling, Brown & Brown Insurance

April 6, 2023 by John Ray

Brown & Brown
North Fulton Business Radio
LIVE from SOAHR 2023: Adam Bowling, Brown & Brown Insurance
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Adam Bowling

LIVE from SOAHR 2023: Adam Bowling, Brown & Brown Insurance (North Fulton Business Radio, Episode 633)

At his second SOAHR conference, and the first for his employer Brown & Brown, Inc., Employee Benefits Consultant Adam Bowling joined host John Ray to share Brown & Brown’s work, what distinguishes them in the marketplace, and more.

This show was originally broadcast live from SOAHR 2023, the annual conference of SHRM-Atlanta, held at the Gas South District Convention Center, Duluth, Georgia on March 28th and 29th, 2023. This series of interviews was underwritten by Oberman Law Firm, your legal guide to workplace complexities.

North Fulton Business Radio is broadcast from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta.

Adam Bowling, Employee Benefits Consultant, Brown & Brown, Inc.

Adam Bowling, Employee Benefits Consultant, Brown & Brown, Inc.

Brown & Brown, Inc. is the fifth largest independent insurance brokerage in the nation. We provide risk management solutions to help protect what our customers value most. Our four business segments, Retail, National Programs, Wholesale Brokerage, and Services, offer insurance products and services to businesses, corporations, governmental institutions, professional organizations, trade associations, families, and individuals.

The Brown & Brown culture is built on integrity, innovation, superior capabilities, and discipline. We look at insurance differently and use our experience, carrier relationships, and principled customer focus to deliver superior service and solutions.

With more than 80 years of proven success, Brown & Brown is one of the industry’s most powerful and influential leaders.

Website | LinkedIn| Facebook | Adam Bowling LinkedIn

Questions and Topics in this Interview:

  • About Brown & Brown
  • The value of surveying your workforce
  • What differentiates Brown & Brown
  • Brown & Brown’s presence at SOAHR 2023

North Fulton Business Radio is hosted by John Ray and broadcast and produced from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, Stitcher, TuneIn, and others.

The “LIVE from SOAHR 2023” Series is proudly underwritten by Oberman Law Firm

Stuart Oberman
Stuart Oberman, Founder, Oberman Law Firm

Oberman Law Firm has a long history of civic service, noted national, regional, and local clients, and stands among the Southeast’s eminent and fast-growing full-service law firms. Oberman Law Firm’s areas of practice include Business Planning, Commercial & Technology Transactions, Corporate, Employment & Labor, Estate Planning, Health Care, Intellectual Property, Litigation, Privacy & Data Security, and Real Estate.

By meeting their client’s goals and becoming a trusted partner and advocate for our clients, their attorneys are recognized as legal go-getters who provide value-added service. Their attorneys understand that in a rapidly changing legal market, clients have new expectations, constantly evolving choices, and operate in an environment of heightened reputational and commercial risk.

Oberman Law Firm’s strength is its ability to solve complex legal problems by collaborating across borders and practice areas.

Connect with Oberman Law Firm:

Company website | LinkedIn | Twitter

 

Tagged With: Adam Bowling, Brown & Brown Inc, employee benefits, gas south district, insurance, North Fulton Business Radio, pet insurance, SHRM Atlanta, SOAHR 2023

LIVE from SOAHR 2023: Rob Dubin, Motivational Speaker

April 6, 2023 by John Ray

LIVE from SOAHR 2023: Rob Dubin, Motivational Speaker
North Fulton Business Radio
LIVE from SOAHR 2023: Rob Dubin, Motivational Speaker
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LIVE from SOAHR 2023: Rob Dubin, Motivational Speaker

LIVE from SOAHR 2023: Rob Dubin, Motivational Speaker (North Fulton Business Radio, Episode 632)

Motivational Speaker Rob Dubin joined North Fulton Business Radio host John Ray LIVE at the Business RadioX® remote at SOAHR 2023. Rob talked about his work as a motivational speaker, teaching happiness, the science of happiness, how investing in your employee’s happiness helps combat quiet quitting, and much more.

This show was originally broadcast live from SOAHR 2023, the annual conference of SHRM-Atlanta, held at the Gas South District Convention Center, Duluth, Georgia on March 28th and 29th, 2023. This series of interviews was underwritten by Oberman Law Firm, your legal guide to workplace complexities.

North Fulton Business Radio is broadcast from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta.

Rob Dubin, Motivational Speaker

Rob Dubin, Motivational Speaker

Rob Dubin has studied and mastered the art and science of human happiness.

He was an award-winning filmmaker who traveled the world making TV programs and commercials for Fortune 500 companies.  He is also a serial entrepreneur who created multiple 7 figure businesses.  At the age of 42 Rob and his wife retired, sold their home, moved onto a 40’ sailboat, and spent the next 17 years sailing around the world studying human happiness and fulfillment.

Today Rob gives back by teaching courses in employee happiness which increase engagement, reduce resignations, and combats quiet quitting. Rob combines lessons learned while sailing around the world with the science of human happiness to deliver sound strategies audience members can implement immediately to better relate to their teams and become happier people themselves.

He has been married to Dee, his business and life partner for 40 years.  When not motivating others Rob spends his time skiing, mountain biking, kayaking, and flying his gyroplane near his home in the Rocky Mountains.

Whether speaking on stage with Tony Robbins to an audience of thousands or conducting intimate executive training, Rob connects with audiences. Your audience is sure to find inspiration and transformation in his unique programs.

Website | LinkedIn | Facebook

Questions and Topics in this Interview:

  • Rob’s work as a motivational speaker and in teaching happiness
  • The Science of Happiness
  • How investing in your employee’s happiness helps combat quite quitting

North Fulton Business Radio is hosted by John Ray and broadcast and produced from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, Stitcher, TuneIn, and others.

The “LIVE from SOAHR 2023” Series is proudly underwritten by Oberman Law Firm

Stuart Oberman
Stuart Oberman, Founder, Oberman Law Firm

Oberman Law Firm has a long history of civic service, noted national, regional, and local clients, and stands among the Southeast’s eminent and fast-growing full-service law firms. Oberman Law Firm’s areas of practice include Business Planning, Commercial & Technology Transactions, Corporate, Employment & Labor, Estate Planning, Health Care, Intellectual Property, Litigation, Privacy & Data Security, and Real Estate.

By meeting their client’s goals and becoming a trusted partner and advocate for our clients, their attorneys are recognized as legal go-getters who provide value-added service. Their attorneys understand that in a rapidly changing legal market, clients have new expectations, and constantly evolving choices, and operate in an environment of heightened reputational and commercial risk.

Oberman Law Firm’s strength is its ability to solve complex legal problems by collaborating across borders and practice areas.

Connect with Oberman Law Firm:

Company website | LinkedIn | Twitter

 

Tagged With: Employee Mental Well-Being, employee retention, happiness, Human Resources, John Ray, mental wellness, North Fulton Business Radio, North Fulton Radio, Oberman Law, Oberman Law Firm, Rob Dubin, SHRM Atlanta, SOAHR 2023, Stuart Oberman

LIVE from SOAHR 2023: Dr. Aisha Wright-Burke, ADP

April 6, 2023 by John Ray

North Fulton Business Radio
North Fulton Business Radio
LIVE from SOAHR 2023: Dr. Aisha Wright-Burke, ADP
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LIVE from SOAHR 2023: Dr. Aisha Wright-Burke, ADP

LIVE from SOAHR 2023: Dr. Aisha Wright-Burke, ADP (North Fulton Business Radio, Episode 631)

Dr. Aisha Wright-Burke, Director of Global Talent Planning and Development for ADP, joined North Fulton Business Radio host John Ray LIVE at the Business RadioX® remote at SOAHR 2023. Aisha discussed her work at ADP, how to plan for changes, initiatives companies can take to develop employees, and much more.

This show was originally broadcast live from SOAHR 2023, the annual conference of SHRM-Atlanta, held at the Gas South District Convention Center, Duluth, Georgia on March 28th and 29th, 2023. This series of interviews was underwritten by Oberman Law Firm, your legal guide to workplace complexities.

North Fulton Business Radio is broadcast from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta.

ADP

At ADP, what they do is about people. Although they have a strong history of providing solutions for human resource challenges, ADP strives to do more than that. They challenge themselves to anticipate, think forward, and take action in a way that empowers us to shape the changing world of work.

For over 70 years, they’ve led the way in defining the future of business solutions. ADP is proud to be named to FORTUNE Magazine’s “World’s Most Admired Companies®” list for 16 consecutive years*.

ADP is a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax, and benefits administration, and a leader in business outsourcing services, analytics, and compliance expertise. Their unmatched experience, deep insights, and cutting-edge technology have transformed human resources from a back-office administrative function to a strategic business advantage.

Website | LinkedIn| Facebook | Twitter

Dr. Aisha Wright-Burke, Director of Global Talent Planning and Development, ADP

Dr. Aisha Wright-Burke, Director of Global Talent Planning and Development, ADP

Dr. Aisha Wright-Burke is the Director of Global Talent Planning and Development at ADP.

She is an expert in Human Resources and has worked with ADP for over 13 years.

LinkedIn

 

 

 

Questions and Topics in this Interview:

  • About ADP
  • Planning for changes ahead of time
  • Developing employees

North Fulton Business Radio is hosted by John Ray and broadcast and produced from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, Stitcher, TuneIn, and others.

The “LIVE from SOAHR 2023” Series is proudly underwritten by Oberman Law Firm

Stuart Oberman
Stuart Oberman, Founder, Oberman Law Firm

Oberman Law Firm has a long history of civic service, noted national, regional, and local clients, and stands among the Southeast’s eminent and fast-growing full-service law firms. Oberman Law Firm’s areas of practice include Business Planning, Commercial & Technology Transactions, Corporate, Employment & Labor, Estate Planning, Health Care, Intellectual Property, Litigation, Privacy & Data Security, and Real Estate.

By meeting their client’s goals and becoming a trusted partner and advocate for our clients, their attorneys are recognized as legal go-getters who provide value-added service. Their attorneys understand that in a rapidly changing legal market, clients have new expectations, constantly evolving choices, and operate in an environment of heightened reputational and commercial risk.

Oberman Law Firm’s strength is its ability to solve complex legal problems by collaborating across borders and practice areas.

Connect with Oberman Law Firm:

Company website | LinkedIn | Twitter

 

Tagged With: ADP, benefits administration, Dr. Aisha Wright-Burke, HR, Oberman Law, Oberman Law Firm, payroll, SHRM Atlanta, SOAHR 2023, Stuart Oberman, talent, Tax, time

LIVE from SOAHR 2023: Teela Jackson, Talent Connections

April 5, 2023 by John Ray

Talent Connections
North Fulton Business Radio
LIVE from SOAHR 2023: Teela Jackson, Talent Connections
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Talent Connections

LIVE from SOAHR 2023: Teela Jackson, Talent Connections (North Fulton Business Radio, Episode 630)

Teela Jackson, VP of Talent Delivery at Talent Connections, was in the booth with John Ray at SOAHR 2023. Teela is not only a veteran of HR but a fixture at SHRM-Atlanta. She and John chatted about what makes a great HR leader, the value of SHRM-Atlanta, her experience in the organization, and much more.

This show was originally broadcast live from SOAHR 2023, the annual conference of SHRM-Atlanta, held at the Gas South District Convention Center, Duluth, Georgia on March 28th and 29th, 2023. This series of interviews was underwritten by Oberman Law Firm, your legal guide to workplace complexities.

North Fulton Business Radio is broadcast from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta.

Talent Connections

First named HR Connections & Consulting, early projects took root at McKesson, Earthlink/Mindspring, and other emerging companies. Early on, clients started asking for help finding contract recruiters. Ever since, the firm has become well known for helping companies secure top talent acquisition and other HR talent on a contract basis. As that network grew, large companies started to take notice and the firm built an impressive clientele that included The Coca-Cola Company, Habitat for Humanity, Microsoft, Children’s Healthcare of Atlanta and others. In 2004, a new name, Talent Connections took hold reflecting its key focus and representative of a growing progressive firm. With an abundance of top HR talent in its network, Talent Connections has become the premiere HR-niche search firm in Atlanta, Georgia, the Southeast and beyond.

A mainstay of Talent Connections is the extensive leadership in the HR profession locally and nationally through the years. Tom Darrow and Teela Jackson have both served as President and on the Board of SHRM-Atlanta. Tom has been recognized with the Lifetime Achievement Award. Tom has also served nationally on the SHRM Foundation Board including as Board Chair, and is the Inaugural Board President for the Association of Talent Acquisition Professionals (ATAP). Teela serves as a District Director for SHRM Georgia State Council.

In addition to leadership in the Human Resources profession, Talent Connections is dedicated to community service through many volunteer activities. The Talent Connections team has served on Boards for the Metro Atlanta Chamber of Commerce, Big Brothers Big Sisters of Metro Atlanta, the Partnership Against Domestic Violence, the Brian Jordan Foundation (retired MLB & NFL player) and the Inward Bound Center for Nonprofit Leadership. During 2019, to celebrate their 20th Anniversary, Talent Connections, along with clients and contractors is serving one non-profit a month to give back to the Atlanta community. Click here to learn more

Website | LinkedIn| Facebook

Teela Jackson, Vice President, Talent Delivery, Talent Connections

Teela Jackson, Vice President, Talent Delivery, Talent Connections

Teela Jackson is a relational connector who is passionate about Talent and the role people play in an organization’s success. She is the Vice President, HR Search with recruitment solutions firm, Talent Connections, LLC. She leads the HR search practice and partners with the organizations to engage and recruit top Human Resources and Talent Acquisition professionals.

Teela often serves as an Emcee, Moderator, Panelist & Global Speaker on various Talent related topics. She is a member the Society for Human Resource Management (SHRM) and volunteers with the SHRM Georgia State Council. Teela became the first African-American female President of SHRM-Atlanta in 2014 and is a lifetime member. She has been awarded the SHRM-Atlanta Presidential Leadership Award and she is the Founder of SHRM-Atlanta’s Rising Leaders Community. Teela also plays a key role in designing, teaching, coaching and professional development programs in HR Strategy, and talent acquisition, development, and retention.

LinkedIn

 

Questions and Topics in this Interview:

  • About Talent Connections
  • Teela’s involvement with SHRM-Atlanta
  • How Talent Connections serves its clients

North Fulton Business Radio is hosted by John Ray and broadcast and produced from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, Stitcher, TuneIn, and others.

The “LIVE from SOAHR 2023” Series is proudly underwritten by Oberman Law Firm

Stuart Oberman
Stuart Oberman, Founder, Oberman Law Firm

Oberman Law Firm has a long history of civic service, noted national, regional, and local clients, and stands among the Southeast’s eminent and fast-growing full-service law firms. Oberman Law Firm’s areas of practice include Business Planning, Commercial & Technology Transactions, Corporate, Employment & Labor, Estate Planning, Health Care, Intellectual Property, Litigation, Privacy & Data Security, and Real Estate.

By meeting their client’s goals and becoming a trusted partner and advocate for our clients, their attorneys are recognized as legal go-getters who provide value-added service. Their attorneys understand that in a rapidly changing legal market, clients have new expectations, constantly evolving choices, and operate in an environment of heightened reputational and commercial risk.

Oberman Law Firm’s strength is its ability to solve complex legal problems by collaborating across borders and practice areas.

Connect with Oberman Law Firm:

Company website | LinkedIn | Twitter

 

Tagged With: employee relations, HR, Leadership, North Fulton Business Radio, SHRM Atlanta, SOAHR 2023, Talent Connections, talent delivery, Teela Jackson

DePriest Waddy, Maria Walden-Sullivan, and Scott Jordan, Community Foundation of Northeast Georgia

April 5, 2023 by John Ray

DePriest Waddy, Maria Walden-Sullivan, and Scott Jordan, Community Foundation of Northeast Georgia
North Fulton Business Radio
DePriest Waddy, Maria Walden-Sullivan, and Scott Jordan, Community Foundation of Northeast Georgia
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DePriest Waddy, Maria Walden-Sullivan, and Scott Jordan, Community Foundation of Northeast Georgia

DePriest Waddy, Maria Walden-Sullivan, and Scott Jordan, Community Foundation of Northeast Georgia (North Fulton Business Radio, Episode 629)

On this episode of North Fulton Business Radio, DePriest Waddy, Maria Walden-Sullivan, and Scott Jordan of the Community Foundation of Northeast Georgia, joined host John Ray to discuss the work of the Community Foundation of Northeast Georgia. They described a donor-advised fund and how these funds allow individuals to develop a charitable legacy, how the Foundation makes charitable giving easier and more organized, its work with local non-profits, and much more.

North Fulton Business Radio is broadcast from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta.

Community Foundation of Northeast Georgia

At the Community Foundation for Northeast Georgia, everything they do centers around one purpose – improving our world through the power of philanthropy.

On a fundamental level, they do that through managing funds held in trust, donated by individuals, organizations, and businesses. Most funds are donor-advised funds, similar to savings accounts. These funds are pooled for investment purposes and their income is used to make grants for a wide variety of charitable purposes.

But the Foundation’s goals expand far beyond managing funds. They desire to strengthen the communities they serve in Gwinnett, Northeast Georgia, and beyond by providing leadership, addressing community needs, and assisting individuals and organizations with their charitable giving.

Website | Facebook | LinkedIn | Twitter | Instagram

DePriest Waddy, President and CEO, Community Foundation of Northeast Georgia

DePriest Waddy, President and CEO, Community Foundation of Northeast Georgia
DePriest has a long history of leadership in the nonprofit sector. He has served almost 30 years in leadership roles at various nonprofits and Fortune 500 companies, including the American Hospital Association, Big Brothers Big Sisters of Metro Atlanta, United Way of Greater Atlanta, Jefferson County Committee for Economic Opportunity, and, most recently, Families First.

Before joining the Community Foundation in June 2022, DePriest was CEO of Families First, a 131-year-old nonprofit serving at-risk children and families throughout Georgia, the United States, and abroad.

DePriest received his bachelor’s degree in marketing from The University of Alabama and his MBA from Kennesaw State University. He is a Leadership Gwinnett Class of 2015 alumnus, as well as a Leadership Birmingham Class of 2019 alumnus and Leadership Atlanta Class of 2022. He has been named to the Atlanta 500 in 2021 and 2022, Atlanta Magazine’s annual list of the area’s most powerful leaders. He was also awarded the Georgia Titan 100 in 2022. He and his wife, Carol, have one married daughter and two granddaughters.

DePriest’s dream for the Community Foundation: “Continuing to help meet the increasing needs resulting from complex family problems.”

LinkedIn

Maria Walden-Sullivan, Director of Development, Community Foundation of Northeast Georgia

Maria Walden-Sullivan, Director of Development, Community Foundation of Northeast Georgia

Caring for her community is at the heart of everything Maria does. She was born in the oldest city in America (St. Augustine) and has been a proud Atlantan for the past 25 years. Maria is passionate about making a difference in her own backyard and inspiring others to do the same.

As our Director of Development, Maria is leading the Community Foundation of Northeast Georgia into a whole new territory. Through her role, we are now able to expand into and impact North Fulton and Forsyth. She has a passion for nonprofits and is highly skilled in donor relations, major gifts, volunteer management, grant writing, and capital campaign management.

Maria is a trainer and facilitator for leadership development, strategic planning, and capacity building. With almost a decade of experience at the world’s most trusted leadership company, Franklin Covey, Maria has been certified in over a dozen leadership courses. She has also served as an ad-hoc faculty member for the Georgia Center for Nonprofits since 2019.

LinkedIn

Scott Jordan, Board of Director, Community Foundation of Northeast Georgia

Scott Jordan, Board of Director, Community Foundation of Northeast Georgia

In 1999, Scott was accepted into the SunTrust Bank (now Truist) Management Associate Program. Upon graduation, he served in various roles including Financial Services Representative and Account Executive. He transitioned to BB&T (now Truist) in 2001 and served as a Financial Center Manager and Business Banker.

Scott was recruited by Accenture in 2004 as part of a new team focused on Bank Mergers & Acquisitions. He returned to BB&T (now Truist) in 2005 and spent the next 16 years in various business development and leadership roles including Commercial Banking Relationship Manager, Market President – of North Metro Atlanta, Market President – of Central Atlanta, and Market President – of Northeast Metro Atlanta.

Currently, he is leading the newly created North Metro Atlanta Banking/Financial Services Division for Pinnacle Financial Partners.

Scott currently serves on the Boards of Community Foundation for Northeast Georgia, North Fulton Community Charities, Forsyth Chamber of Commerce, and Leadership Forsyth. Furthermore, he is a graduate of Leadership North Fulton, Leadership Gwinnett, Leadership Forsyth, and Leadership Atlanta.

LinkedIn

 

North Fulton Business Radio is hosted by John Ray and broadcast and produced from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, Stitcher, TuneIn, and others.

RenasantBank

 

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has grown to become one of the Southeast’s strongest financial institutions with over $13 billion in assets and more than 190 banking, lending, wealth management, and financial services offices in Mississippi, Alabama, Tennessee, Georgia, and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Since 2000, Office Angels® has been restoring joy to the life of small business owners, enabling them to focus on what they do best. At the same time, we honor and support at-home experts who wish to continue working on an as-needed basis. Not a temp firm or a placement service, Office Angels matches a business owner’s support needs with Angels who have the talent and experience necessary to handle work that is essential to creating and maintaining a successful small business. Need help with administrative tasks, bookkeeping, marketing, presentations, workshops, speaking engagements, and more? Visit us at https://officeangels.us/.

Tagged With: Community Foundation, Community Foundation of Northeast Georgia, DePriest Waddy, John Ray, Maria Walden-Sullivan, North Fulton Business Radio, North Fulton Radio, northeast georgia, Office Angels, philanthropy, renasant bank, Scott Jordan

ChatGPT for Professional Services Providers: An Interview with Isabella Bedoya, Fame Hackers

April 5, 2023 by John Ray

Fame Hackers
North Fulton Studio
ChatGPT for Professional Services Providers: An Interview with Isabella Bedoya, Fame Hackers
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Fame Hackers

ChatGPT for Professional Services Providers: An Interview with Isabella Bedoya, Fame Hackers

Fame Hackers Founder Isabella Bedoya joined host John Ray on The Price and Value Journey for an overview of ChatGPT and other AI Tools. Isabella shared the insights she had as she learned ChatGPT, results she has experienced on behalf of clients, making the best use of this tool in a professional services business, how it serves marketing and content creation needs, and much more.

Find Isabella’s AI Tools and ChatGPT prompts database mentioned in the interview here. Also mentioned in the interview:  a live workshop, “Master AI and ChatGPT For Your Business,” on April 12, 2023. More information and registration here.

The Price and Value Journey is presented by John Ray and produced by the North Fulton studio of Business RadioX®.

Fame Hackers

Fame Hackers is an AI-powered marketing agency which helps grow and monetize personal brands leveraging LinkedIn and YouTube. In addition, they assist in AI deployment for organizations who want to integrate AI into their operational workflows in order to make their teams more efficient, while saving on labor costs.

Find Isabella’s AI Tools and ChatGPT prompts database mentioned in the interview here. Also mentioned in the interview:  a live workshop, “Master AI and ChatGPT For Your Business,” on April 12, 2023. More information and registration here.

Company website | LinkedIn

Isabella Bedoya, Founder, Fame Hackers

Isabella Bedoya, Founder, Fame Hackers

Isabella Bedoya is founder of Fame Hackers, an AI-powered marketing agency. She has generated over 98M views on TikTok, Youtube, and Instagram leveraging short-form videos, UGC, and influencer marketing for Fortune 500 including Fortune Top 10 – Google & United HealthCare. Now she is building in public exploring the AI space and its advanced use cases to make our lives easier in business.

Fame Hackers is an artist accelerator that helps independent artists establish profitable and sustainable music careers so they can get paid doing what they love.

After working as an A&R for a label under Sony Music, Isabella now uses industry experience coupled with cutting-edge strategies to help musicians monetize their music careers, attract their loyal fan base, and reach the levels of success they desire.

During her time as an A&R she discovered that as long as an artist knows social media marketing and e-commerce strategies, they can create wildly profitable careers without signing record deals.

Shortly after, Isabella set off to learn digital marketing and invested close to six-figures in coaches and consultants to accelerate her knowledge and her growth.

In the meantime, she worked for an award-winning influencer marketing agency where she had the opportunity to work with multiple Fortune 500 brands including but not limited to Snap, Google, Bud Light, United Healthcare, and more. She also managed two TikTok accounts for Sony Music LATAM, and so much more!

Isabella has worked with many celebrities, influencers, and award-winning industry professionals over the past 6+ years, and has also helped independent artists become viral sensations.

Isabella has been invited to speak at the Musicians Institute, BoldTV, Ticker News, iHeartRadio, NBC, KCAA Radio, Beat The Clock Podcast, and published on Medium, Thrive Global, and many more.

LinkedIn

TRANSCRIPT

John Ray: [00:00:00] And hello again, everyone. I’m John Ray on the Price and Value Journey. Welcome. I’m delighted to welcome Isabella Bedoya. She is the founder of Fame Hackers. And Fame Hackers is an AI powered marketing agency that helps grow and monetize personal brands, leveraging both LinkedIn and YouTube. They assist in AI deployment for organizations who want to integrate AI into their operational workflows in order to make their teams more efficient and saving on labor costs. And I think part of that involves getting some clients along the way too, because I see that in your work as well. Isabella, thank you so much for joining us on the Price and Value Journey.

Isabella Bedoya: [00:00:47] Thank you so much for having me, John.

John Ray: [00:00:49] Yeah, It’s a pleasure. So let’s talk a little bit about you and your background first and how you got your journey and what’s taken your work in this direction.

Isabella Bedoya: [00:01:01] Sure. So I started in the marketing realm. I used to do influencer marketing campaigns, digital marketing. And in the process, you know, I started a coaching business, and I was helping other people do this for themselves. And earlier this year, even like towards the end of last year, I came across ChatGPT as the whole world, right, I think got released in November.

And that kind of made the big shift because at first, I kind of like dismissed it. I had used tools like, you know, Jasper and whatever. And so at first, I was like, okay, that’s cool. But then when I actually tested it to work on a client project, that just changed my life completely. Ever since then, I’ve been like obsessed with ChatGPT, with AI. It’s just one of those things I can’t stop talking about.

John Ray: [00:01:53] Well, I love that. I love that that’s the case because we need to talk to you. And folks need to hear from you about that work. So I’m curious about that project. You don’t have to mention names, of course, but just the nature of that project, the insights that came out of that for you and that gave you a sense of the power of ChatGPT and AI generally.

Isabella Bedoya: [00:02:21] Yes. I think for everyone, from what I’ve been understanding as I talk to people, everybody has that kind of like aha moment that it just clicks and all of a sudden, they become obsessed with it. And in my case, I was working on a digital marketing campaign for one of our clients who’s doing like a Taylor Swift giveaway. He’s giving like tickets away for a Taylor Swift concert.

So I had to come up with like the whole entire marketing plan. You know, how are we going to do this? How are we going to target what the videos are going to be about? Like all of the things that normally would have taken us about a week and like at least three people involved, I did the whole thing in like two hours from start to finish, sent in an email. Here’s what we’re going to do.

John Ray: [00:03:10] Wow. And so, but how did that happen, though? I mean, because you — I mean, you developed the insights along the way while you were working on this to be able to do all that?

Isabella Bedoya: [00:03:27] Yeah. So it’s basically like what it comes down to with ChatGPT, it’s about how good of a prompt you can write, the more precise. So prior to this, you know, using it for this client application in particular, I had already been playing around with it for like single use cases, like, you know, write that line of a book. Or every time I thought of like a possible use case, I would run to ChatGPT and try it and see what came out.

So when I did this whole marketing strategy for this particular project, like it was just basically a lot of just tweaking the prompt until I got the output that I wanted. And once I got that output, I was like, okay, I need to replicate that. I probably also Googled a little bit like, you know, what kind of, how to type the prompt. That’s very important. Also, like what to include in the prompt. But yeah, just kind of, you know, in the beginning I was just kind of like everything that was in my head, I was just putting it as a prompt. No real strategy and just seeing what came out.

John Ray: [00:04:33] Yeah. Yeah, that makes sense. So what’s been the — or maybe it’s too early to know, but what’s been the outcome of this marketing strategy outline that you put together?

Isabella Bedoya: [00:04:45] Yeah. So far, we’re just in the midst of it. Just started actually putting this maybe about two or three weeks ago, like actually putting the videos out. From what I saw, we still have to put the month one campaign report together still. But from what I did see, some of the videos did get some traction. I think there was one video that got like over 11,000 views.

And it was really interesting because it was the headlines generated from maybe little tweaks to make sure it’s not like super robotic, but the headlines that were generated from ChatGPT that we turned into TikTok videos.

John Ray: [00:05:23] Wow, that’s impressive. So you talked about the prompt being the key. That really knowing the instructions to give and how to give those are the key. This sounds a lot like the garbage in, garbage out thing. Right?

Isabella Bedoya: [00:05:46] Exactly.

John Ray: [00:05:46] Yeah. Yeah. So say more on that.

Isabella Bedoya: [00:05:50] Sure. So when you write a prompt, normally, like the first thing that you should start your prompt with is what do you actually want it to act as? So when you want like better outputs, for example instead of saying like write 10 hooks for a TikTok video, you would start by saying like, act as a social media strategist. We’re going to create a TikTok marketing plan, right? And then you just give it like direct, very precise, what you want it to come up with. And you could even tell the format, the output of how you want the information presented. Bullet points, in a table format, you can get really precise.

John Ray: [00:06:36] So the key is learning the prompts.

Isabella Bedoya: [00:06:41] Yeah. Well, not necessarily having to memorize them, but more so like at least being familiar with the structure, right? So it’s like, what role does it take or it has to like act into? What is the question? Or like, what is it that you actually want it to do for you? Creating some sort of format, giving it context, giving it guidelines of specifically what you want the AI to do.

And you could even add in like things like tone of voice or how many words you wanted to put out. You could give it like examples to say like, you know, this is an example, I want you to create something like this. So you can definitely like train it and guide it in your direction. But it should always be a little bit more of a, I want to say like more of a bulky prompt, because that way you can include a lot of information for the AI to be more specific.

John Ray: [00:07:44] So all this goes into that one search bar. I don’t know if that’s the term we’re talking, using here for ChatGPT, but that that bar, right, that you put it all in there and cut and paste it, whatever you want to do, you put it right in there.

Isabella Bedoya: [00:08:01] Yep.

John Ray: [00:08:01] And yeah. So what — a lot of the criticism, and I think it comes from a lot of people that have probably never been on it. But they read what other people criticize and they want to glom on to that, right, is they talk about AI being artificial. That’s an original thought. That it’s plain vanilla. And it has no tone of voice. So address those criticisms.

Isabella Bedoya: [00:08:40] Sure. Yes. I think what’s important, especially when you’re dealing with AI for content in this case, like as an example, it’s too generic. It’s very shallow. It lacks the human emotion, perspective, insights, all of that. So I think the first step is that people have to understand that just because they gave you a content idea, doesn’t mean that you have to copy and paste it into LinkedIn or whatever the case is.

You should still do your due diligence and like make sure that you’re optimizing the content to still sound like you. If anything, for content use case specifically, it’s more so just using it as an inspiration or a guideline of what’s something that you could talk about. But what would make your perspective refreshing for people to read is your unique experiences tied to that subject? So in content sense, I would use it more of a inspirational rather than just copy pasting.

John Ray: [00:09:41] Yeah. And that seems like pretty elementary to me. But I mean, you actually have to say that, you know, it’s just like plagiarism, right? I mean maybe it’s not the same kind of plagiarism, but copying and pasting never works, turns out real well, right? So are there some use cases that are better than others in your experience?

Isabella Bedoya: [00:10:14] So I mean it’s really mind blowing because even, for example, I had just last year, I did a sales training where I actually invested in coaching for sales training. And it was interesting because I tried it with ChatGPT and I was like let me see if ChaGPT can act as my sales coach. So I gave it a prompt, I told her to act as a sales coach, that we’re going to role play, we’re going to go through a discovery call, and then at the end provide me feedback. And I thought this was really interesting because I gave it like all the context, like, you’re the buyer, this is what you do.

So from a training perspective for companies, it’s mind blowing because if you can give specific instructions on how you want to be trained, this is saving so much time for companies of having to train their staff on whatever task they need to do because they can just be trained to AI. ChatGPT can pick up on the prompt and run through the exercise with you, and I thought that was very powerful. But I’m sorry, go ahead.

John Ray: [00:11:26] No. No, I didn’t say anything. But since you stopped, let me ask you a question about that specifically. Give an example out of that sales training where you had that live individual, I guess it was, that helped you. Give an example of maybe a specific part of that training that you got out of ChatGPT that you felt was just as robust as what you got from the human being.

Isabella Bedoya: [00:11:57] Sure. Well, what it was, was the one-on-one roleplay. Even though in the live course, there was a group thing and there was a lot of roleplay calls, and it was very efficient and effective. The cool thing about ChatGPT is that I didn’t have to wait for that call. I didn’t have to wait in line to raise my hand in the Zoom and say, can I go next? Right. It was in that sense, it was very effective.

In addition to that, it was like instant. It was like on my own time, and I got the feedback. I also was very precise with the prompts, so I told it like what style of sales conversation I wanted to have. And but now this is where it’s kind of like with a grain of salt because I knew what the correct process, I knew that the flow that was happening with ChatGPT was correct. Had I not known, I was just kind of leaving that to chance.

So I still think like this is where it’s important where AI is still very new to the whole world, that we’re still in that stage where it still relies on humans. And eventually, it’s going to be even more powerful. But as of right now, it still requires a human interaction with it.

John Ray: [00:13:12] Yeah. And that’s where I was going. I was going to ask you, like what — you obviously had the live sales training, and you must have found value in tha at that time, right? So but you knew, because of that training, you knew exactly kind of how, how to craft the prompt that you used in ChatGPT or the prompts that you used in ChaGPT.

Isabella Bedoya: [00:13:40] Yes.

John Ray: [00:13:40] Okay. So that’s really where the magic is, I suppose, in terms is really knowing what instructions to give. So what you put in doesn’t result in garbage out.

Isabella Bedoya: [00:13:56] Yeah. And it’s crazy because I saw an article on Bloomberg earlier this week that some companies are paying up to over 300,000 a year to be able to put in the right prompts into AI.

John Ray: [00:14:09] I saw that. And it suddenly made me think, Isabella may cancel my interview because she desn’t need to talk to me. But that was my first thought. Isabella. But let’s talk about you have developed an entire library of tools and use cases for ChatGPT. So let’s give everyone a sense of the breadth of that.

Isabella Bedoya: [00:14:46] Sure. Yeah. So this is something that just for like my own, it became like, for my own sake. And then it was like, wait, this is very helpful for everyone else because I had been using ChatGPT and all these like different creative ways. I started keeping track of the prompts that I was using, how I was getting like certain things. And then I said, you know what, let me actually compile a database. Let me just give it away to, initially it was to the LinkedIn community and it just kind of took off. So I was like, all right, well, everyone can have it. That’s not a problem.

It has a ton of prompts and I’m continuously adding. Every time I go in and create new prompts, I add them into the library so that you don’t have to memorize. You can just copy and paste it into ChatGPT. And in addition to that, there’s a lot of AI tools because it’s not just ChatGPT. There’s also, Google has Bard.

So in terms of like the ChatGPT sense, those are like the prompts. But there’s over I think in there we’ve compiled I think over 120 AI tools already, depending on, it’s crazy. You can even use it for like DEI, you can use it for HR, you can use it for sending emails. Like it’s really wild how fast the AI space is moving, and the products are coming out to make everyone’s lives easier.

John Ray: [00:16:12] Yeah, that’s what’s struck me about your library. That’s what it is, because it’s that robust. I mean, you’ve got all this library of all these prompts in all these different categories. Let’s talk about, well, let’s talk about HR. I mean, since you brought that up. So like you’ve got, for example, and I’m sitting here looking at it, folks, so you’ve got leadership and employee development, communication and collaboration, recognition and rewards, just to name three of them.

So and one of them talks about — let’s take recognition and rewards. So one of them talks about what steps you would take to provide employees with meaningful incentives and rewards. So how did you come up with that? Why did you come up with that? And how did you assess the quality of the results you got out of that particular prompt?

Isabella Bedoya: [00:17:19] Sure. So a lot of the building as of lately has been talking to professionals and asking them like what are the things that you normally think about or what are things that you normally have to like type up when you’re working or things like that. So it was a mixture of that. It was also a mixture of Googling what kind of questions HR professionals in this case would be asking themselves.

And that prompt in particular, that one is to just get the conversation flowing. But then as the conversation starts evolving with ChatGPT, you can then give it more commands. Like my company does this or we have this in place. What about, you know, so those prompts and in that case are more for like to interact back with ChatGPT until you get the customized answer for your organization.

John Ray: [00:18:14] It’s really a conversational funnel, it sounds like. I mean, you continue to funnel down the results until you get what you’re looking for.

Isabella Bedoya: [00:18:25] Yeah, exactly.

John Ray: [00:18:26] Yeah. Yeah. So one of the — well, again, I mean, and we’ll put the link in the show notes, but you’ve got Facebook related like ads and posts and whatnot. Same for LinkedIn graphic design. That one stood out to me because a lot of people don’t think, haven’t gotten turned on to that quite yet. In terms of, well, the Canva, for example. Why don’t you describe what’s going on there?

Isabella Bedoya: [00:19:13] Yes. When it comes to the graphic design side of things, it’s more of image to text. I mean, text to image. So crafting a prompt to get the image that you like. In addition to that, though, there’s also one thing that I use just for like for own purposes. And I was like, that’s actually very helpful. I asked it to help me with color psychology for branding and to provide the hex codes because obviously it’s a text, right? You’re going to get a text, you’re not going to get an image from ChatGPT.

And yeah, and it provided me the hex codes. And then I went on Canva and I put in all that information and I was just like that’s pretty cool. It also tells you kind of like how your branding should look like the elements, and all of that. So in that use case, it was really interesting. And again, it just speeds up the process that you would normally have to go in and do that research of the color psychology in that case, for example.

John Ray: [00:20:14] What about infographics? And this is another one, or your section is infographics or visuals. So that’s a situation where you’re putting in text and creating some sort of image out of that, right?

Isabella Bedoya: [00:20:32] Sure. You can ask for the text in that case. Like it’s just the — what ChatGPT will provide is the context, the content. So same with like Instagram, LinkedIn, Carousels, it will provide the content for you, but then you still have to do that manual piece of fitting it into the infographic.

John Ray: [00:20:49] Right, right. And it sounds like though that that step may not be far away from being eliminated at some point. All this is going to get stitched together, right? That —

Isabella Bedoya: [00:21:07] That will be amazing.

John Ray: [00:21:07] Yeah, that will be.

Isabella Bedoya: [00:21:09] Infographics in particular.

John Ray: [00:21:10] Yeah. That will move the cheese for a lot of people, that’s for sure. So let’s — I want to talk about how you’ve developed, how this works for you. I mean, you talked about how you’ve developed all these prompts. You’re pretty jazzed up about it, obviously, and really been going after it with intention. I love the way you describe how you’ve talked to various people in various industries to do that. Yeah, that’s, I would think an essential part of this. But talk about how you’re monetizing this work on your behalf. And at the end, folks, I want to give some shout outs to some opportunities that Isabella has for you to learn, but go ahead, Isabella.

Isabella Bedoya: [00:22:04] For sure. So it’s really interesting because it kind of in a sense, the idea behind it was we’re going to create this whole community around AI, ChatGPT, specifically for like business use cases. Just because I was so excited about how much impact it had on my own marketing agency. And it’s interesting because it’s kind of like a dual thing. The more attention that we get on LinkedIn, the more people want to learn more about the marketing agency. But there’s also a new side of things that people are asking more about specific prompt engineering for their companies, SOP developments and stuff like that.

So it’s really interesting. If anything, it’s just continuing to help us grow our business and adding this new leg. And also, in terms of like the monetization, it’s also brands. We’re starting to have some AI brands approach us and say like, hey, can we, you know, pay you to put this on the database?

And that’s kind of how I pictured — that was kind of like the strategy behind why I was giving the database for free to help the community as a whole, but then monetize it through brand partnerships and UGC. And just because I come from that background, I thought that was like the most beneficial. So that way it can be super valuable to the community as well.

John Ray: [00:23:33] Yeah. So let’s let’s talk directly to services providers. So our consultants, our attorneys, our accountants, what have you out there that they’ve got a practice to run, they’ve got their own discipline, whatever that is. And of course they’ve got all that goes into that, whether it’s marketing or running their back office or whatever. So where do you suggest someone that fits that category start with the capabilities of ChatGPT because it’s so overwhelming. It’s like a fire hose.

Isabella Bedoya: [00:24:15] Yes, the best suggestion is to start with one department at a time. So if you have like your marketing team. Or just the other day, I was helping one of my cousins who does work with like a finance company and they’re starting this whole like in-house underwriting department. So we were just creating like underwriting SOPs for the underwriters.

So it really just depends on like what your, I would say like the most, maybe like the most challenging in terms of time. Start there because if you can optimize that to be easier with AI, not just ChatGPT but any AI tool, if you can make that deployment easier for the flow of things, then that’s going to be like, first of all, a huge pain point that’s been lifted in your company and then start working towards the other departments.

John Ray: [00:25:13] And so you’re talking about what part of your company you’re spending way too much time on in terms of a process flow? Is that what you’re saying?

Isabella Bedoya: [00:25:26] Yeah. Like, for example, like for us, a lot of the time that we were spending on was on the actual research of like market research, SEO, audience persona. That was like the biggest thing that took us forever to do all the research and create ideal audiences. And not just from our point of view, but also from like our clients. That’s always like such a challenging question Who’s your target audience? What are the pain points?

And with ChatGPT, just asking it like I want to create an audience persona for someone that would buy something like this. Include pain points, include desires, include buying behaviors, include specific brand names that they buy from you. Get all of that in like a minute.

Speaker3: [00:26:16] All I can do is laugh at that. I mean, that’s amazing to me. But again, see, what happens is people hear that and immediately their trust factor goes like way down. Right? I mean, they think, how can you trust results that you get in a minute.

Isabella Bedoya: [00:26:35] Yeah. And not just the trust factor, but also like I’ve seen people kind of go through like an existential crisis of like, why am I even here? Like everything I’ve worked for, I no longer –I’m being replaced by a machine. But this is one of those things that I really believe that humans are still very essential in the process. I think it’s just going to be a matter of — I kind of have this perspective on it where, sorry about that.

John Ray: [00:27:07] That’s okay.

Isabella Bedoya: [00:27:08] I have this perspective of how, when we used to do, you know, Microsoft Word, we had to learn Microsoft Word. Especially I was in school, so I didn’t really have to like go through that. But I remember like my grandparents, my parents, they all had to learn this new technology if they wanted to be either more effective at their job or get a raise or stuff like that. And I think that’s kind of what’s happening with AI, where if you don’t adapt, it’s going to be one of those things that you’re going to be replaced by someone that has adapted.

It’s just a skill. It’s an added skill to add to your resume and it makes you super powerful and super, you know, it gives you a lot of leverage within your company. The way that I see it is if you alone as a marketing, let’s say as a marketer, right? You alone as a marketer, you have to then hire a copywriter, a funnel builder, a web designer, a graphic designer. But with AI, you have your own team of experts. So now the company can have, like you become a powerhouse for the company, and that allows you to also ask for raises and be way more valuable.

And the same for like the actual owners of these organizations, the owners of service firms. If you have AI in your processes, you get results for clients a lot faster or you get client service delivery faster, which means that your clients are going to be super happy and they’re going to see results faster, they’re going to stick with you versus the person that’s still doing market research for three weeks. It’s just one of those things that it makes you more competitive.

John Ray: [00:28:44] Yeah, that makes sense. Do you worry about or have you confronted this, the fact that you can get results so quickly that the client across the table looks at you and says, well, I don’t know that I ought to pay a tremendous price for this because it’s so “easy”, right?

Isabella Bedoya: [00:29:09] So that’s where you price in the value. Right. In the positioning.

John Ray: [00:29:13] Thank you for that.

Isabella Bedoya: [00:29:13] It’s the same thing as like, do you remember that graphic of a carpenter that there’s like a nail on the wall and then the carpenter’s like, yeah, I’ll charge you like $100 for that. And the other person’s like, I’ll charge you hourly. And the person is just like, why would I pay you $100 for that? And it’s because I have the specialized skill to be able to know where to put the nail on the wall to not cause any issues.

And that’s exactly the positioning and the branding that service firms, attorneys, that’s kind of like what you need to align yourself with. I’ve had some people on LinkedIn comment on my post saying specifically for attorneys that they’re doing like cross-examination questions within minutes. And it’s really wild. It’s really wild.

John Ray: [00:30:09] Well, yeah. And again, it gets back to prompts, right? So I mean, you can get very specific about the prompts. And I mean, in that case, you can put some sort of like profile of that individual. You may, if that individual is a public figure, you may actually put their name in there, right?

Isabella Bedoya: [00:30:32] Yeah, yeah. If they’re celebrities, I know that you can do like write it in the tone of voice of Kevin Hart, for example. It will be a humorous output. So yeah, you can definitely insert celebrities. And if they’re not that well known, ChatGPT will just say, like, you know as a language model, I don’t really know who that is. And it’s okay. You just can keep trying and it’s not going to explode or anything that.

John Ray: [00:31:03] Yeah. And again, it’s, I guess the visual that comes to my mind is the funnel. I mean, you keep funneling down until you get through prompts, until you get the results that you’re looking for.

Isabella Bedoya: [00:31:19] Yeah, even for funnel. Like speaking of funnels. Even for funnels, we had a client that we helped do a virtual event like a boot camp. And the same thing, normally the boot camp set up would have taken me about two or three weeks to put the emails together, to put the funnel together, the promotion materials, everything. And in like two or three days, we had the whole thing up and running, launched.

It’s really, speed is what it does. Of course, I still have to go through the answers and like modify it to actually make sense and sound like a human. But that’s why it’s not 100 percent replacing you, it’s just making your life a whole lot easier. And then you just have to go in and do the tweaks.

John Ray: [00:32:03] So let’s talk about the results that I think some have commented on, where there’s inherent bias, where there’s ethical issues, that kind of thing. Talk about filtering the results to filter that kind of stuff out.

Isabella Bedoya: [00:32:23] Yeah. So that’s one of those things that we kind of have to like keep in mind that it’s all learning from somewhere. So it will naturally tend to sway one way or the other. But for like things in particular, like business use cases, it’s not necessarily — I mean, maybe if you’re in like legal where it can get a little political. But for like traditional use cases like customer service, marketing, sales, that kind of thing, it’s not really like that impactful in that sense. If you do want it to be a little bit more inclusive, you can say like act as a DEI, act as a head of DEI and make this paragraph more inclusive or whatever the case is.

But I think for like the typical business case, at least so far, I haven’t encountered too much of how it could be biased. But again, it depends on the prompts. It depends on the prompts. Like if you’re coming from like a certain angle, you just have to say that. You could also tell it to be like a devil’s advocate. Like using that word, that’s a command. Be a devil’s advocate about this. You can say, what was the other one? Analogous. Like to give you an analogous response. So you can kind of like get it to — when you get a response, you can kind of tweak it so that it actually shows you both sides. But it just comes down to the prompts not taking the first, you know, the word for it.

John Ray: [00:34:08] So let’s talk about ChatGPT versus Google and Google’s Bard. Talk about if you’ve dived in to both and what kind of conclusions do you have about both?

Isabella Bedoya: [00:34:28] Sure. Yes. I did start using Bard. I think you still have to be on a wait list. But yeah, I did start using Bard and it’s just very new that so far I think ChatGPT has been giving better answers. From what I understand, though, Bard has access to the internet like it actually has access to like, real time data, whereas ChatGPT 3.5 is all the way through the end of 2021 and ChatGPT 4 which just released, that, from my understanding it was as a random number, but just kind of paint the picture.

I think it’s like 100 billion data points, whereas in ChatGPT 4, it’s like this massive, like in the trillions of the amount of data that it actually is pulling from. So ChatGPT 4 is massive. The prompts and the output that you can get from ChatGPT 4 is also a lot better than ChatGPT 3.

But Bard, when I tried it, it was still too generic. Like I asked it to do the same market audience prompt and it was just very generic, like pick a target audience, pick your social channels. And it’s like, that’s not what I was asking, you know?

John Ray: [00:35:50] Right. Yeah, it was very high level results.

Isabella Bedoya: [00:35:56] Yeah.

John Ray: [00:35:56] Got it.

Isabella Bedoya: [00:35:57] Yeah, exactly.

John Ray: [00:35:58] And do you recommend at this point, and I mean, look, we’re in March 31st as we do this interview and who knows what’s going to happen just two months from now. But you’ve got to be a paid subscriber to ChatGPT to get version four, right?

Isabella Bedoya: [00:36:18] Yes.

John Ray: [00:36:19] So do you recommend that the average person out there be a paid subscriber or the results that they get from version 4 that much better than 3.5?

Isabella Bedoya: [00:36:31] Yeah, this is a really good question. I have the paid version, but I have the paid version because I started just using it every day in my daily activities that around noon, it would just start crashing because everybody — it would just be an influx of people. So it would be really slow and start crashing. So when you upgrade, it’s like $20 a month, it’s not anything crazy. And that meant that I didn’t have that lag time.

In the process, of course, then I got access to ChatGPT 4. For the average person though, I think ChatGPT 3.5 is fine. It’s something that the downside right now with ChatGPT 4 is that you can only use 25 prompts in three hours. So they have a limit because it’s new. They’re rolling it out. It’s probably a lot more technology on the back end.

So whereas on ChatGPT 3, you don’t have that limit. And also ChatGPT 4 is slower, so you can just see it like type and it takes forever. Whereas version 3.5, it’s very fast. Like you just see it like sip through. So if you do decide to upgrade, I would upgrade based more on like the speed of the usage and not having that limit. But it doesn’t hurt to try ChatGPT 4. It’s way more powerful.

John Ray: [00:38:01] Yeah. Yeah, that makes sense to me. Well, I mean, I’m a paid subscriber, just for that very reason. So for $20 a month, why not? So let’s — I want to, as we kind of wrap up here, I want to make sure we talk about you and kind of the services that you offer, Isabella. And you’ve got a workshop coming up that I noticed. So you’ve given us a lot of great information. Let’s give you a chance to talk about how folks can connect with you and learn more from you.

Isabella Bedoya: [00:38:47] Thank you. Yes. Best way to connect right now is on LinkedIn. Like my name on there is Isabella Bedoya. And other ways to connect with me, I also have the AI database library and a Slack channel inside of that database, which we’ll probably link it at the end of the video, right, in the show notes. And yes, I do have the workshop coming up. It’s on April 12th at noon Eastern. So 12 to 2 p.m. it’s a two-hour workshop.

And the purpose of that workshop is to actually go through business use cases, you know, how to actually monetize it, discover a little bit more on like the different roles and the different operational workflows that you could create with it. So it will be very interactive. And also since it’s live, it’s not necessarily like this it’ll be live in the sense also of we get to interact with it. So if anyone has any like prompts that they want to see or any things that they actually want to talk through, we can, there’s time for that.

John Ray: [00:39:56] That’s terrific. Isabella Bedoya. Folks, she is with Fame Hackers. That’s her firm. And just in general, ChatGPT aside, talk about your work at Fame Hackers. Let’s get that out there as well, Isabella.

Isabella Bedoya: [00:40:17] Sure. Yes. Our Fame Hackers, we help with building personal brands. And a lot of the things that we do is short film video marketing, creating monetization strategies like virtual events or whatever the case is. And in addition, excuse me, in addition, this is where AI is amazing because we have figured out ways to integrate AI into like the video editing. So the videos are super fast and super high quality too, and very engaging following all the engagement tactics that short film video creators use.

So that’s essentially what we help with. I have worked with organizations as well with like just their marketing strategies. But right now, like I mentioned, we’re having this whole influx of people asking us to help them with their AI SOPs internally. So that’s in a nutshell essentially like what we do.

John Ray: [00:41:15] Yeah. I am sure you have been busy. And congratulations on that. I love stories like this where someone with your ingenuity is taking advantage of an opportunity in the market, which you obviously have done. So congratulations on that and your success.

Isabella Bedoya: [00:41:34] Thank you.

John Ray: [00:41:35] Yeah. And thanks for sharing your time with us. But one more time just to make sure people have the information on how they can connect with you.

Isabella Bedoya: [00:41:46] Yeah. On LinkedIn. My name is Isabella Bedoya. And I think the handle is Izzword, I-Z-Z-W-O-R-D.

Speaker3: [00:41:57] Terrific. Isabella Bedoya with Fame Hackers. Isabella, this has been enlightening, fun, and I’m sure for some scary. But I think it all adds up to something good. And I really appreciate you taking the time to come on.

Isabella Bedoya: [00:42:15] Of course. No, thank you. And if anyone has any questions or want to chat further, feel free to reach out. And thank you so much, John, for having me here.

John Ray: [00:42:24] Absolutely. Thank you. I appreciate you. And folks, just a quick reminder, if you want more information on this series, this podcast series, go to PriceValueJourney.com. You can find the show page or the show archive there. And of course, you can also find that on your favorite podcast app pretty easily. If you want to find it there, you can also sign up to receive updates on my book that’s coming out later this year called The Price and Value Journey Raising Your Confidence, Your value, and Your Prices using the Generosity Mindset method. And if you’d like to send me a note directly, please do so. John@John+Ray.ceo, thank you again for joining us. Thanks again to Isabella Bedoya for joining us on this episode of The Price and Value Journey.

 

 

About The Price and Value Journey

The title of this show describes the journey all professional services providers are on:  building a services practice by seeking to convince the world of the value we offer, helping clients achieve the outcomes they desire, and trying to do all that at pricing which reflects the value we deliver.

If you feel like you’re working too hard for too little money in your solo or small firm practice, this show is for you. Even if you’re reasonably happy with your practice, you’ll hear ways to improve both your bottom line as well as the mindset you bring to your business.

The show is produced by the North Fulton studio of Business RadioX® and can be found on all the major podcast apps. The complete show archive is here.

John Ray, Host of The Price and Value Journey

John Ray The Price and Value Journey
John Ray, Host of “The Price and Value Journey”

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include advising solopreneur and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their “grey matter,” such as attorneys, CPAs, accountants and bookkeepers, consultants, marketing professionals, and other professional services practitioners.

In his other business, John is a Studio Owner, Producer, and Show Host with Business RadioX®, and works with business owners who want to do their own podcast. As a veteran B2B services provider, John’s special sauce is coaching B2B professionals to use a podcast to build relationships in a non-salesy way which translate into revenue.

John is the host of North Fulton Business Radio, Minneapolis-St. Paul Business Radio, Alpharetta Tech Talk, and Business Leaders Radio. house shows which feature a wide range of business leaders and companies. John has hosted and/or produced over 1,700 podcast episodes.

Coming in 2023:  A New Book!

John’s working on a book that will be released in 2023:  The Price and Value Journey: Raise Your Confidence, Your Value, and Your Prices Using The Generosity Mindset. The book covers topics like value and adopting a mindset of value, pricing your services more effectively, proposals, and essential elements of growing your business. For more information or to sign up to receive updates on the book release, go to pricevaluejourney.com.

Connect with John Ray:

Website | LinkedIn | Twitter

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

Tagged With: AI, artificial intelligence, ChatGPT, Fame Hackers, Human Resources, Isabella Bedoya, John Ray, Price and Value Journey, pricing, professional services, professional services providers, solopreneurs, value, value pricing

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