Delivering Quality and Care in Residential Contracting, with Karlos Cabrera, Jackets Contracting (North Fulton Business Radio, Episode 783)
In this episode of North Fulton Business Radio, host John Ray interviews Karlos Cabrera from Jackets Contracting. Karlos details the comprehensive services his company offers, including remodeling projects, renovations, repairs, and insurance claim rebuilds, emphasizing a commitment to customer service. Originally from Peru and educated in civil engineering at Georgia Tech, Karlos shares his journey from working in commercial construction to establishing Jackets Contracting, which focuses on hands-on, personalized residential contracting work across the Atlanta metropolitan area. The discussion highlights how Karlos’s background in flipping houses provides valuable insight into making homes sellable, as well as his strategies for ensuring client satisfaction and trust. He shares insights on what to look for in a reliable contractor, how to handle client expectations, and success stories that highlight his company’s commitment to customer satisfaction. Karlos emphasizes accountability, quality, and building long-term client relationships.
John Ray is the host of North Fulton Business Radio. The show is recorded and produced from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta.
Karlos Cabrera, Founder, Jackets Contracting
Karlos Cabrera is a distinguished engineer whose academic and career trajectory have positioned him as a standout leader in the construction industry in Atlanta, Georgia. A proud alumnus of the prestigious Georgia Institute of Technology, Karlos earned his degree in 2012, gaining invaluable insights and foundational skills that have been instrumental to his career. He is known for his relentless dedication, punctuality, and unparalleled professionalism.
Upon graduation, Karlos commenced his professional journey at Holder Construction, where he excelled in multiple roles. Initially hired as a Field Engineer, his remarkable expertise and work ethic quickly led to a promotion to the position of Office Engineer. During this time, he gained hands-on experience in both field operations and administrative tasks, equipping him with a well-rounded perspective of the construction business.
Following his tenure at Holder Construction, Karlos transitioned to a prominent structural engineering firm. There, he contributed for nearly half a decade, sharpening his skills in various aspects of structural engineering and project management.
Karlos is the founder of Jackets Contracting, a rising star among residential contractors in the metro Atlanta area. Leveraging his top-tier education from Georgia Tech, Karlos has successfully infused Jackets Contracting with cutting-edge construction practices.
Jackets Contracting is your go-to expert for residential insurance claim rebuilds, remodeling, and renovations. As a leading contractor, Jackets Contracting proudly offers its specialized services in Suwanee, Johns Creek, Alpharetta, Roswell, Milton, Lawrenceville, Atlanta, Marietta, and other surrounding cities.
Topics Discussed in this Episode
00:00 Introduction and Welcome
01:26 Meet Karlos Cabrera of Jackets Contracting
01:51 Services Offered by Jackets Contracting
03:31 Karlos’ Journey and Background
07:48 Transition to Business Ownership
12:44 Service Areas and Client Concerns
14:52 Tips for Hiring a Reliable Contractor
21:12 Handling Client Anxiety and Expectations
Renasant Bank and Casa Nuova Italian Restaurant support North Fulton Business Radio
Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has become one of the Southeast’s strongest financial institutions, with over $13 billion in assets and more than 190 banking, lending, wealth management, and financial services offices in Mississippi, Alabama, Tennessee, Georgia, and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.
Casa Nuova is a proud family-owned and operated restaurant, serving classic, authentic and traditional Italian cuisine and top tier hospitality since 1998.
Casa Nuova is a cook-to-order kitchen, serving traditional fare including pasta, chicken, seafood, veal, vegetarian and gluten-free options, plus daily specials. They are a farm-to-table establishment, meaning that in the summertime, they cultivate their own vegetables in their garden, steps away from the restaurant, including tomatoes, corn, peppers, zucchini, sunflowers and more!
Celebrating more than 25 years, Casa Nuova has become a true staple in the Alpharetta area, serving more than three generations of families, including friends old and new, visiting near and far from all over the metro Atlanta area and beyond.
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About North Fulton Business Radio and host John Ray
With over 770 shows and having featured over 1,200 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in our community like no one else. We are the undisputed “Voice of Business” in North Fulton!
The show welcomes a wide variety of business, non-profit, and community leaders to get the word out about the important work they’re doing to serve their market, their community, and their profession. There’s no discrimination based on company size, and there’s never any “pay to play.” North Fulton Business Radio supports and celebrates business by sharing positive business stories that traditional media ignore. Some media leans left. Some media leans right. We lean business.
John Ray is the host of North Fulton Business Radio. The show is recorded and produced from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, and many others.
The studio address is 275 South Main Street, Alpharetta, GA 30009.
John Ray also operates his own business advisory practice. John’s services include advising solopreneurs and small professional services firms on their value, their positioning and business development, and their pricing. His clients are professionals who are selling their expertise, such as consultants, coaches, attorneys, CPAs, accountants and bookkeepers, marketing professionals, and other professional services practitioners.
John is the national bestselling author of The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices.
