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Decision Vision Episode 19: How Should I Engage in Philanthropy?, An Interview with Chris Gabriel

June 13, 2019 by John Ray

Decision Vision
Decision Vision
Decision Vision Episode 19: How Should I Engage in Philanthropy?, An Interview with Chris Gabriel
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“Decision Vision” Host Mike Blake and Chris Gabriel

How Should I Engage in Philanthropy?

Most everyone would agree that it’s good to give back. But what’s the best way to give? Can giving become enabling or even toxic? Chris Gabriel has performed extensive research on philanthropy and individuals who are heavily philanthropic. He shares his insights with Host Mike Blake on this edition of “Decision Vision,” presented by Brady Ware.

Chris Gabriel, Age of Generosity, LLC and the Generosity Project

Chris Gabriel

Chris Gabriel runs a wealth management practice for a major investment firm. He also has more than 25 years of experience serving charitable organizations and their donors as a development director, as a nonprofit finance and fundraising consultant, and as a guide for successful charitable givers.  He has participated in the gift process from every vantage point as a staffer, board member, consultant, and financial advisor.

His process focuses on “philanthropic enabling” which seeks to maximize the value and benefits of charitable contributions for everyone involved. His mission is helping successful people to be even more generous and generous people to be even more successful.

Chris is an honors graduate of Yale College and earned his master’s degree from Oxford University. He also is the founder of Age of Generosity, LLC and of The Generosity Project, a nonprofit seeking to promote giving as an essential virtue of a life well lived. Chris is writing a set of books and building a giving consulting platform, both of which are scheduled to launch in 2020.

Michael Blake, Brady Ware & Company

Mike Blake, Host of “Decision Vision”

Michael Blake is Host of the “Decision Vision” podcast series and a Director of Brady Ware & Company. Mike specializes in the valuation of intellectual property-driven firms, such as software firms, aerospace firms and professional services firms, most frequently in the capacity as a transaction advisor, helping clients obtain great outcomes from complex transaction opportunities. He is also a specialist in the appraisal of intellectual properties as stand-alone assets, such as software, trade secrets, and patents.

Mike has been a full-time business appraiser for 13 years with public accounting firms, boutique business appraisal firms, and an owner of his own firm. Prior to that, he spent 8 years in venture capital and investment banking, including transactions in the U.S., Israel, Russia, Ukraine, and Belarus.

Brady Ware & Company

Brady Ware & Company is a regional full-service accounting and advisory firm which helps businesses and entrepreneurs make visions a reality. Brady Ware services clients nationally from its offices in Alpharetta, GA; Columbus and Dayton, OH; and Richmond, IN. The firm is growth minded, committed to the regions in which they operate, and most importantly, they make significant investments in their people and service offerings to meet the changing financial needs of those they are privileged to serve. The firm is dedicated to providing results that make a difference for its clients.

Decision Vision Podcast Series

“Decision Vision” is a podcast covering topics and issues facing small business owners and connecting them with solutions from leading experts. This series is presented by Brady Ware & Company. If you are a decision maker for a small business, we’d love to hear from you. Contact us at decisionvision@bradyware.com and make sure to listen to every Thursday to the “Decision Vision” podcast. Past episodes of “Decision Vision” can be found here. “Decision Vision” is produced and broadcast by Business RadioX®.

Visit Brady Ware & Company on social media:

LinkedIn:  https://www.linkedin.com/company/brady-ware/

Facebook: https://www.facebook.com/bradywareCPAs/

Twitter: https://twitter.com/BradyWare

Instagram: https://www.instagram.com/bradywarecompany/

Show Transcript

Intro: [00:00:01] Welcome to this Decision Vision, a podcast series focusing on critical business decisions, brought to you by Brady Ware & Company. Brady Ware is a regional, full-service, accounting and advisory that helps businesses and entrepreneurs make vision a reality.

Mike Blake: [00:00:20] And welcome back to Decision Vision, a podcast giving you, the listener, clear vision to make great decisions. In each episode, we discuss the process of making decision on a different topic. Rather than making recommendations because everyone’s circumstances are different, we talk to subject matter experts about how they would recommend thinking about that decision.

Mike Blake: [00:00:38] My name is Mike Blake, and I am your host for today’s program. I’m a Director at Brady Ware & Company, a full-service accounting firm based in Dayton, Ohio, with offices in Dayton; Columbus, Ohio; Richmond, Indiana; and Alpharetta, Georgia, which is where we are recording today. Brady Ware is sponsoring this podcast. If you like this podcast please subscribe on your favorite podcast aggregator, and please also consider leaving a review of the podcast as well.

Mike Blake: [00:01:02] And today, we’re going to be talking about philanthropy and, specifically, the decision as to whether or not you should engage in philanthropy or not engage in philanthropy. And in some respect, maybe that sounds like a loaded question. Of course, you should engage in philanthropy. We should all be interested in giving back to our communities, sending the elevator back down, whatever cliché you want to use. Who doesn’t like a good philanthropist? Who doesn’t like someone that’s going to be throwing $100 bills around or $1000 checks around, always going to be the life of the party? But when you get into philanthropy, it’s really not that simple. And philanthropy not done well can be not just not impactful but, in some cases, can actually be harmful.

Mike Blake: [00:01:51] One of the things I’ve done a lot of in the last few years, I’ve studied dynastic wealth, which means that wealth that has survived for a number of generations. And what a lot of people may not realize is that being rich actually is hard. It’s just hard in a different way. You have trouble paying your light bill, your cable bill, but then managing wealth responsibly is not easy, and it’s a skill set.

Mike Blake: [00:02:19] And there are wealthy families whose names that you would know – the Vanderbilt’s come to mind – that have literally philanthropies themselves into the ground. It’s that they’re very generous. And, of course, their names are on many buildings in New York. Their name is on Vanderbilt University and so forth. But as Anderson Cooper, who is a sixth generation Vanderbilt, has said, “There ain’t no trust fund waiting for me.” And 150 years ago, that would be unthinkable. And so, this is a complex topic that I hope as you, as the listeners, a little bit different than what we normally talk about, but one that I think is very important.

Mike Blake: [00:03:02] And joining us today is my very good friend, Chris Gabriel, and somebody who I’ve known for a number of years, longer than we would care to admit. Neither of us had gray hair, that’s how long we’ve known each other. And he’s been a student of philanthropy for as long as I have known him, and is starting to break out of his shell, and systematize the way that he shares his knowledge.

Mike Blake: [00:03:29] He runs a wealth management practice for a major investment firm that has more than 25 years of experience serving charitable organizations and their donors as a development director, as a nonprofit finance and fundraising consultant, and as a guide for successful charitable givers. He has participated in the gift process from every vantage point as a staff, or a board member consultant, and financial advisor.

Mike Blake: [00:03:52] His process focuses on philanthropic enabling, which seeks to maximize the value and benefits of charitable contributions for everyone involved. His mission is helping successful people to be even more generous and generous people to be even more successful.

Mike Blake: [00:04:07] Chris is an honors graduate of Yale College and earned his Master’s Degree from Oxford University. He is also the Founder of Age of Generosity LLC and the Generosity Project, a nonprofit seeking to promote giving as an essential virtue of a life well lived. Chris is writing a set of books and building a giving consulting platform, both of which are scheduled to launch in 2020. I’m going to hold you to that. Chris, thank you so much for coming on the program.

Chris Gabriel: [00:04:33] Thank you, Mike. It’s such a pleasure to be here.

Mike Blake: [00:04:36] So, what led you to start down the path of becoming an effective student of philanthropy.

Chris Gabriel: [00:04:44] Would you believe, midlife crisis?

Mike Blake: [00:04:47] I believe midlife crisis is responsible for a lot of things. I’ve seen people buy motorcycles, sports cars, and-

Chris Gabriel: [00:04:52] Yeah. It seemed more positive and less expensive than the proverbial red sports car. But in all seriousness, I was noodling over my career, and personal life, and other things that were important to me a few years back. And I was at that crossroads in life that the others have described as a transition from success to significance. And in thinking that through, I came to a realization of really four things that mattered to me – my spiritual life, my family and friends, my professional work, and my community service. And I wanted to be more deliberate and intentional about how to align those different forces together.

Chris Gabriel: [00:05:34] And in thinking that through, I recognized that the unifying thread through all those different areas and experiences at all stages of my life had been generosity, people who had been generous to me, generous acts that I had witnessed, or participated in, or benefited from. It really sparked a curiosity that’s led down a journey of getting to know more about the topic, talking with inspiring people, and really immersing myself in what I found to be a very worthwhile and enjoyable effort. So, that’s what brings us here this afternoon.

Mike Blake: [00:06:11] So, we’re in a society of greed is good. There’s a certain zeitgeist right now, I think, of sort of every person for themselves to a certain extent. And I won’t turn this into an NPR interview. I’ve already said zeitgeist. I don’t want to do that because that does sound like NPR. I don’t want to go in that direction. But in a culture that fosters and glorifies, really, self-reliance, and you earn what you get, you keep what you earn, et cetera, et cetera; in spite of all those kind of external forces, why do people give? And why do people give a lot?

Chris Gabriel: [00:06:54] Yeah, it’s a great question. And there’s a lot of different ways that you could approach it. I’ll start with what you might think of as an unusual source. So, Adam Smith is well-known as the protocapitalist, the founder of classical economics.

Mike Blake: [00:07:09] Of course.

Chris Gabriel: [00:07:09] He was actually a professor of moral philosophy. And while his very large difficult-to-read, coffee-table-sized book, Wealth of Nations, it gets most of the press. I think his best work is a much thinner volume called Theory of Moral Sentiments. And that book starts out by saying, essentially, as an observation of human nature and the human character, that there’s something about giving and altruism that just seems to be hardwired into who we are. These were his observations about the human condition. And we seemed to get pleasure from the success of others, and even more pleasure from participating in that success.

Chris Gabriel: [00:07:44] And it turns out, if you look across the spectrum of research on the topic, there’s almost unanimous agreement on that topic. One of the inspirations for my own understanding is a fellow by the name of James Doty, who is a Professor of Neurosurgery at Stanford. He also founded an organization called the Center for Compassion and Altruism Research and Education. The founding benefactor of which is the Dalai Lama, interesting friends.

Chris Gabriel: [00:08:14] And what Dr. Doty has realized in all of his work as a physician, so healing physical illness, there were bigger illnesses in play that were illnesses more of the spirit. And he felt compelled to travel down that path and see where it led. And what he discovered is a whole lot of research around the notion that giving is both psychologically and physiologically essential to health. It’s on par with exercise and your ideal body weight.

Chris Gabriel: [00:08:46] And there’s a whole system of physiological processes that relate to our sympathetic and parasympathetic nervous systems, if you want to get into the technical side of it. That mean that giving is rewarding to us in very selfish ways, and that our human evolution is designed to reward compassionate altruistic behavior.

Mike Blake: [00:09:09] So, it’s a dopamine rush at the end of the day, right?

Chris Gabriel: [00:09:12] Even as simple as in a smile. There’s a whole article in Psychology Today about how a simple smile triggers this whole cascade of effects, physiological effects in terms of neurotransmitters and activity in the brain. And not only does that benefit the person who receives the generous act of a smile, but it benefits the person who smiles as well, and there’s this virtuous cycle. So, again, even its most fundamental level, there’s something about generosity that’s worthwhile.

Mike Blake: [00:09:42] So, in your writings, I’ve had the privilege of seeing, I think before most people have, you linked giving with wisdom. Talk through that connection.

Chris Gabriel: [00:09:53] So, my working definition of wisdom is that it is — understanding that exists at the intersection of moral truth and practical experience. And there’s something about wisdom that really is fundamental to success in life. We live in a society that prizes knowledge and prizes achievement.

Chris Gabriel: [00:10:12] But the ancients may have one up on us here. They taught their children wisdom. They were concerned with helping them to make good decisions about how to live. And I think we missed out on a lot of that in terms of our education and a lot of our cultural milestones and markers. And generosity was at the center of that set of constant texts around successful living, whether you call that virtue, or wisdom, or anything else.

Chris Gabriel: [00:10:42] And what’s interesting, to connect Dr. Doty’s work and there are millions literally. If you Google generosity science, there’s over 38 million hits. There’s a ton of research done. And what that research suggests, essentially, is the guys in the white lab coats, the scientists, and the ladies in the white robes, the sages, all agree that this is something that’s meaningful and worthwhile.

Chris Gabriel: [00:11:06] If you want to use an example of how that type of wisdom intersects in real life, think of something really big and important that’s happened in our society in the course of the last couple of generations. Let’s think about the Civil Rights Movement. So, the Civil Rights Movement recognized that there was something unjust about racial inequality. And that sense of injustice drove people to organize around overcoming that great wrong in our society.

Chris Gabriel: [00:11:35] But at the same time, there was a sense of love that drove the behavior of the people that were protesting and advocating for change. And that love, which was generous on their part, really drove a constructive outcome from what might have been a very destructive set of forces in society. And there’s a wonderful sermon from Dr. Martin Luther King called Loving Your Enemies.

Mike Blake: [00:11:58] I’m familiar with that.

Chris Gabriel: [00:12:00] He preached in 1957 that summarizes this whole concept really brilliantly. And that, to me, is the definition of generosity and wisdom. It’s a good outcome. It’s a practical outcome. We improved society and humanity in the process, but it was really based on the sense of something fundamentally generous happening on the part of the people that were forwarding that change.

Mike Blake: [00:12:22] So, to that end, and I suspect this is not a random connection, you’ve developed something called the WISE Giving Framework. Can you walk us through it at high level? I mean, it’s a very detailed framework. So, we don’t have time but, at a high level, what is the WISE Framework?

Chris Gabriel: [00:12:39] Sure. And it’s a great question. So, you think about the nature of generosity, and the working title of one of the books I’m producing is called Transformational Generosity. And the idea of that transformation is that it’s this incredibly virtuous 360-degree cycle of positive change that happens when people give, and when they give wisely and well. And I think we’ll talk some more about what that means.

Chris Gabriel: [00:13:05] But the notion of constructive giving boils down to an appreciation of the internal benefits and the external benefits that are involved. And those benefits, again, if they’re done well produce positive change on the part of the giver, on the part of the receiver. And then, by extension is that effect ripples out into community and into society as a whole. You have all of these positive effects that are produced.

Chris Gabriel: [00:13:32] So, the WISE giving process, WISE is an acronym, and you know me well enough to know I’m a sucker for acronyms and alliteration.

Mike Blake: [00:13:38] Who doesn’t love a good acronym?

Chris Gabriel: [00:13:39] I can’t help myself. So WISE is well-grounded, inspired, satisfying, and effective. And those four components reflect that dynamic of internal and external benefits. Inspired and satisfying, things that relate to us and the benefits that we get from giving. Well-grounded and effective, looking outward to the beneficiaries of the giving and making sure that those gifts have the kind of impact that we want them to have. And so, the process aligns a set of different forces and factors together to help produce those good outcomes, back to the philanthropic enabling that you referenced at the outset.

Mike Blake: [00:14:16] So, I mean, why have a plan? It seems like one of the easiest thing is in the world to do is to just give money away, right?

Chris Gabriel: [00:14:23] Sure.

Mike Blake: [00:14:23] It’s not like nobody is going to take it. In most cases, you walk into, really, anything, it doesn’t have to be a nonprofit, “Hey, you want a thousand bucks?” “Sure.” So, why does there need to be a planning process around something that, at least, on a very fundamental level seems like a lot of the easiest thing in the world?

Chris Gabriel: [00:14:45] Yeah, it’s a great question. And on the one hand, you certainly don’t want to overthink it. There should be no paralysis by analysis when it comes to giving. But on the other hand, like every other aspect of life, better inputs lead to better outputs. And the more time and effort you put into a project or a decision, the more likely that there is going to be a good outcome for that decision.

Chris Gabriel: [00:15:05] I’ll give you a concrete example because I think it helps to illustrate the point. And it’s one of my favorites that I’ve come across in the generosity journey that I’ve been on. There is an entrepreneur in California, a Chinese-American named Kenneth Yang. And he’s founded a very successful tea company. And having gone back and forth to China for years in developing and promoting his business, he became very troubled by the plight of disabled Chinese orphans who are put in institutions, have very little in the way of support, and opportunities, and prospects. And this disturbed him.

Chris Gabriel: [00:15:42] And he reached a milestone in his life personally and professionally where he felt he needed to do something about that. And so, it became something of an existential crisis. Am I going to fold up my business, or sell it, or do something else? Am I going to dedicate myself full time to this effort about which I feel really passionate? Interwoven with all of that was, his favorite pastime was photography, really passionate, very capable photographer.

Chris Gabriel: [00:16:06] And so, as he’s thinking through all of these different issues and potential decisions, he seeks counsel from a wise guide. And the advice that he ends up getting and the conclusion that he arrives at is wonderfully powerful. He realized that his business was a platform and created its own opportunities.

Chris Gabriel: [00:16:26] And so, he started traveling back to China more intentionally and taking pictures of the smiling faces of the children that he was coming across in these different residences that he was going to visit. And then, he put those pictures on the packets of his tea, and described the circumstances by which the photos were taken, and the opportunity there was to support this great need that he had found. And he created a foundation to help serve that effort and raised millions of dollars which then got funneled back to the care of the children he was so concerned about.

Chris Gabriel: [00:16:58] So, he created this amazing dynamic. And I referenced the word power before one of my touchstones in this set of processes around giving is the idea of powerful giving, which is if you can imagine Venn Diagram, there’s opportunity, passion, and impact. And the things that we’re really passionate about, the things that we have an opportunity to pursue, and the pursuits that have the potential for impact. You align all those together, that’s really where the best giving happens. And I think Mr. Yang’s example is a great one.

Mike Blake: [00:17:28] So, I’d like to go off the script a little bit and follow up on something because I think you touched on something that is really important, which is the notion of a business as a platform. In my own work and study, as I’ve been studying dynastic wealth and sustain multigenerational wealth, one common theme I’ve noticed is that the business is the platform that supports that family and sustains it. And I think by extension, the business sustains giving because it’s the income generator.

Mike Blake: [00:18:02] And I’m curious if you think there’s a correlation between families that maintain kind of that family enterprise versus selling out, which is what the Vanderbilt stood, for example, made themselves more liquid, which means it’s easier to give your stuff away and screw it up, as opposed to having the platform business. Do you think there’s a connection between the ability to sustain philanthropy over the longer term if there’s that enterprise level engine, or am I just making this up, and I’m just sleep deprived on a Friday?

Chris Gabriel: [00:18:35] I think your intuition is correct. So, I work with a lot of entrepreneurs, and the goal is to help navigate through the various challenges and opportunities that they have when it comes to their businesses, and their families, and their communities. And giving can and should be at the center of that. And what’s interesting about giving, and we may talk more about this, but my work is focused not just on financial giving. That’s certainly an important piece of it, but there’s actually five types of giving.

Chris Gabriel: [00:19:05] There’s possessional giving, which is money and stuff. There is personal giving, which is time and talent. There is social giving, which is everything from hospitality and manners to civic duty. There is emotional giving, which starts to get more personal. It’s about connectivity, and vulnerability, and really being supportive of folks with whom you are close. And then, lastly, relational giving, which, in essence, is the sum of all the others. And that’s where the rubber meets the road in our lives.

Chris Gabriel: [00:19:30] We are defined, to a very large degree, by our relationships, and the quality of our life is determined by those relationships. And so, to get to an answer to your question, if you think about generosity across all those different dimensions, and then you look at what makes success in a family — and this is something that I’ve been thinking and working on a lot about lately with a colleague. We’ve been developing a set of constructs and processes around wealth and success.

Chris Gabriel: [00:19:56] And our appreciation has stemmed from the fact that wealth success has both a family and a financial component to it. And the family component’s really about relationships. And, of course, the financial component is about resources. And when you look at where success comes in — and by the way, success is almost unbelievably rare. The shirtsleeves-to-shirtsleeves phenomenon that we hear about is alive and well. 90% of wealthy families don’t make it past the third generation in terms of intact functioning family or finances.

Chris Gabriel: [00:20:32] And I think families that have businesses have a purpose, and a purpose that fosters relational connectivity and resource generation. And that is a great recipe for success, provided that the business is run well and provided that the relationships in the family survive the pressures of having the business. But I do think, in cases where I’ve seen where family wealth is sustained across generations — and I can think of several examples. One family, in particular, that’s into their sixth generation now and is still quite successful. There was a family business at the center of that.

Mike Blake: [00:21:04] And it underscores a fact that people don’t like to talk about, but there’s ample data to support this, the family unit is an economic unit. We don’t want to think about that necessarily, but economics does factor into that in many complicated ways.

Chris Gabriel: [00:21:23] Sure.

Mike Blake: [00:21:24] So, it’s hard to separate that. And, actually, that segues very nicely into my next question, which is, is it fair to categorize a will as a form of giving?

Chris Gabriel: [00:21:37] I think it is. Based on what I just shared, a will is a legal document that transfers assets. And, of course, it focuses on physical assets, possessions. But at the same time, it embeds values, and relationships, and other essential aspects of the family, and is a mechanism by which all of those different things are passed from one generation to another. So, certainly, families that do wealth transfer well and do legacy well have built into those mechanics. A lot of other elements that relate to values, and priorities, and purpose, and meaning.

Chris Gabriel: [00:22:18] And I had a friend, when I was describing some of this a few years back, who leaned back and thoughtfully said, “Well, what you’re really describing is operating at the intersection of money and meaning.” I said, “Yeah, that’s exactly right. I think I’m going to write that down. That’s really good.” And so, a will is a document that represents that, an intersection of money and meaning, and the values, and the relationships, and all the other aspects of the family. So, it is a form of giving. And then, that kind of estate planning, if it’s done wisely and well, I think can produce very good outcomes, or it can instill a lot of discord and division within a family if it’s not done well.

Mike Blake: [00:22:55] So, let’s talk about maybe potential, maybe downsides or pitfalls. What are some cases where giving can go bad, or what are the risks associated with giving?

Chris Gabriel: [00:23:13] That’s a great question. So, I’m a cheerleader for giving, and I think it’s good. And I’ve used the expression already, “If it’s done wisely and well.” In fact, Adam Smith makes this point later in the same book I referenced earlier. It, perhaps, is the human virtue of which there can be no excess if it’s done well. You can have too much of almost anything, but you can’t be too generous if you’re going about it the right way.

Chris Gabriel: [00:23:39] And so, what is the right way? If there is a formula, if we could reduce giving to a formula, I’d suggest it would be something along the lines of consider-it attitude, plus carrying action, equals a positive generous outcome. And so, where things go wrong is in those dynamics. If your attitude is not considerate, if your actions are not caring, and that’s two-way because there is a reciprocity in the giving dynamic. There is a giver and a receiver. And it’s a two-way process. And so, both the giver and receiver have responsibility in terms of what happens with the gift in the end.

Chris Gabriel: [00:24:13] And, in general, a poor attitude will lead towards a gift that doesn’t have the kind of meaning that it could have and benefit psychologically to either or both parties. And uncaring actions typically will lead to a result that suboptimal in terms of impact or, sort of, physical outcome. And there are lots of dynamics you can point to where those are real issues.

Chris Gabriel: [00:24:39] I’ll call your listeners’ attention to one particular book on this topic, which is really powerful. It’s by a local Atlantan, named Bob Lupton, and he wrote a book called Toxic Charity. And after decades spent assisting the poorest people in our community, he came to the conclusion that more harm than good was done out of a lot of well-meaning support, which robbed people of dignity and effective opportunity in the name of providing them with some kind of support. And a lot of times, that did more good for the people giving than people receiving. So, there is a lot of research out there on this topic.

Mike Blake: [00:25:14] So, that’s interesting. And it brings to mind something that I know you and I both wrestle with because we are both parents. And I have a teenager. Are either of your kids a teenager yet?

Chris Gabriel: [00:25:25] Yes.

Mike Blake: [00:25:25] Yes, okay. So-

Chris Gabriel: [00:25:26] Joyfully.

Mike Blake: [00:25:27] Yeah. So, that’s where most of my gray hair came from. And as parents, we are givers, right? And one of the things that I know you’re mindful of, and I’m mindful of, is where is the line between generosity and enabling, right? And enabling, actually, is a selfish act because what you’re really doing is you’re bribing somebody to make a problem staring you in the face to go away. That needs to be solved with some process that is much more difficult, right.

Mike Blake: [00:26:01] That, to me, strikes as very similar to that toxic charity that you’re describing where the road to hell is paved with the best of intentions, right? And there’s this line between charity and enabling. And even charities, if something’s not structured correctly, not just individuals, organizations, can be harmed with too much too fast, right?

Chris Gabriel: [00:26:30] Again, very thoughtful and insightful question. One of the great insights that I’ve taken away from all this work is positivity. And it relates very much to this point. There’s other research on this topic that I’m drawing on here that makes the point that if you look at what produces good outcomes in a charitable community development context, they almost always involve coming into this situation with a sense of positivity and optimism.

Chris Gabriel: [00:27:09] In other words, asking the question, “What is right here?” rather than “What is wrong?” If you’re showing up in this situation saying, “Everything here is horribly broken. You’re clearly terribly messed up. And I’m here to help you fix it,” that is a totally different dynamic than coming in and saying, “Thank you so much for the opportunity to be engaged with you. What is it that you want and need? And what is it that is going right in your life? And how can we help build on that?”

Chris Gabriel: [00:27:14] There’s a bunch of research that’s just come out of Harvard. Even in the most intractable problems that we have in the world, like systemic poverty, that point out that international aid efforts that focus on creating opportunity in a society have far greater success than ones that focus in on whatever the pathologies and difficulties are. So, to your question about parenthood, I’m totally guilty of exactly what you described, by the way, that-

Mike Blake: [00:28:01] We all are.

Chris Gabriel: [00:28:02] … enabling mindset because it’s just easier – let’s face it – to get that immediate issue out of the way because I’ve got other things to do. And I see myself, at times, robbing my kids of an opportunity to build their own sense of dignity, and self-confidence, and self-reliance just because it’s convenient for me at that particular moment. And I think we run into a lot of those same issues when we try to do good, and the most thoughtful people in that world are folks that recognize those challenges and look to approach their efforts in ways that get past them.

Mike Blake: [00:28:37] Now, I’m going to go off the script again because this topic begs kind of another question. And a very practical and unusual example, you may remember the ALS Ice Bucket Challenge-

Chris Gabriel: [00:28:51] Absolutely.

Mike Blake: [00:28:51] … of three or four years ago. And that raised roughly $120 million, which was something like what the ALS Association of United States raises over a 12-year period basically, right? And they were faced with an interesting problem that, all of a sudden, they had more money than they had the capacity to manage. And for them, it created a real problem because, (1), they received a lot of money, they have obviously a very important mission to battle that disease, and they’re extremely high profile. All right. Everybody knew what the ALS Ice Bucket. They didn’t even know what ALS was, right, people were dumping buckets of ice over their head. And I did it, but it was thoroughly physically traumatic.

Mike Blake: [00:29:40] But there’s need to be planning ideally on the side of the recipient too that if this windfall comes, right, we got to be prepared to use it and use it responsibly. Now, thankfully, the ALS Association, on the fly, I think, they figured it out and everything. I’ve read about them is that they handled it very well, what they have, and used it, put in endowments, they funded a lot of research. But even that’s a challenge, right? Even a firehose of generosity is still a firehose.

Chris Gabriel: [00:30:15] So, parenting comes to mind again, although I’ll use a business example first. Having been around a lot of businesses and entrepreneurs through the years, one of my observations is the number one cause of business failure is failure. And the number two cause is success. It is certainly possible to grow too fast to take on too much and to being unable to digest even good fortune. And charities are no different and, certainly, have those same kinds of risks.

Chris Gabriel: [00:30:48] And so, back to your question about planning, particularly, for people in society who have more in the way of resources and do have more in the way of potential impact, that set of responsibilities that goes along with that is really important because if you’re not careful about where you give your money and how you give it, then, again, you can end up messing up a good organization by being too generous, by giving it too much in a way that it’s not prepared and doesn’t have a good strategy or plan in place about how to manage it.

Chris Gabriel: [00:31:15] So, there is definitely a reciprocity that goes into good giving. Back to that concept of philanthropic enabling again, having a conversation and a real dialogue where everyone around the table is trying to achieve a positive outcome and figuring out what resources can be brought to bear, what challenges can those resources be applied towards, and what are the outcomes that we’re seeking, and what’s the strategy that’s in place to make that happen. That’s where you see the best giving.

Mike Blake: [00:31:40] Now, I want to shift gears a little bit. There’s a conversation that we had I think around corporate philanthropy and Warren Buffett. I call him Warren, He says, “Who the hell are you?” or “Why are you in my office?” But Warren Buffett has written about philanthropy at the corporate level, and whether or not it’s appropriate. And his position if you read his essays has been, “Look, it’s not my job to use this company as a platform to make any kind of social statement, or an economic statement, or a philosophical statement. My job is to build shareholder value, period, end of discussion.”

Mike Blake: [00:32:22] I’m curious if that’s something that’s ever kind of crossed your path in terms of the conversations you’ve had with your entrepreneurial clients. Where does that line — where do you think the optimal line is, or how do you how do you set that line between? As somebody of means, and you’re a steward of shareholder money, where do you think that line is in terms of supporting philanthropy through a corporate entity versus, “We’ll we’ll just declare a lot of dividends that people can give to whatever they want to”? Does that make any sense?

Chris Gabriel: [00:32:56] Oh, totally.

Mike Blake: [00:32:56] So, how do you kind of talk through that?

Chris Gabriel: [00:32:58] That’s a great question. And you’re illuminating a real debate. And it’s a debate between two different models of corporate purpose and structure. And there’s the shareholder model and there’s the stakeholder model. And the shareholder model is along the lines of what you described Mr. Buffett is advocating. And at the end of the day, it’s a simple job that we have as corporate stewards. It’s to make money. And what the owners of our companies do with that money is up to them.

Chris Gabriel: [00:33:24] The stakeholder model has a more complex view of corporate structure and behavior and recognizes that corporations are, in fact, engaged in various ways with various groups from owners, of course, but also employees, and managers, the communities in which they operate, society as a whole. And there’s an interplay potentially between those different elements that’s important to consider. And it fits into that framework better than it does the shareholder framework.

Chris Gabriel: [00:33:57] My personal view is while I’m as capitalist as they come or, at least, believe in the virtues and benefits of capitalism. I think, at least, there should be a balance, if not more of an appreciation for the stakeholder model. And I think it’s good business, as well as being something that’s an extension of values even.

Chris Gabriel: [00:34:22] From a legal standpoint, if you think about the way corporations are treated under the law, in areas like free speech, for instance. Corporations are imagined to be like people. And in the same way that people get all of the benefits that I had described earlier from generosity, companies can as well. And I think that thoughtful stewards of corporate resources can make good decisions about how to apply those in service to needs in their community, they can have a very positive impact on the company, as well as on the community.

Chris Gabriel: [00:34:48] However, I think you can go awry there as in other areas. And there are some trends right now that I think are not so constructive. And this is editorializing, but there are some institutional investors that are getting on their soapboxes and telling companies, “Not only do we want you to do all these things in the name of stakeholder value, but we want to tell you what you should be doing.” And that I find more troubling. So, there is a balance to strike, I would say. But it’s a great question in there. I don’t think there’s an easy answer or necessarily one that fits all enterprises. It’s certainly something that if I were in management, I would want to think through.

Mike Blake: [00:35:22] A great example of that is the Koch Brothers, right? Regardless of what you think of their political outlook, they are very clear that they’re in a certain social political camp, and they’re not afraid of using their wealth, their power, their enterprise to support that. And I think it’s an open question as to what impact that’s had on their business, right. To some people, I’m sure they’re cheering them right along, right. That’s great. What do the Koch Brothers sell? You sell carpet. Okay. I’m going to buy as much carpet as I possibly can.

Mike Blake: [00:35:58] But there are others that are strongly philosophically opposed to their political viewpoint, would prefer they be defeated rather than advanced. And it probably cost them some customers. And there’s probably no way or, at least, nobody’s really cared to take a look to see kind of what the net is, but we see examples of that struggle happening right in front of us in real time. And for us, as citizens — at least, for myself. I don’t want to lump you into this. As a citizen who is a voter, I’m not really all that interested in what Koch Brothers do or do not do per se, but it clearly has an impact. And I’m not a shareholder either.

Chris Gabriel: [00:36:44] Right.

Mike Blake: [00:36:44] Right? And it raises some very interesting questions about that web between individual philosophy enterprise and society that we’ll never solve.

Chris Gabriel: [00:36:57] And there are cynics out there that will argue that any giving by very wealthy donors is inherently suspect and corrupt. If you want to take it all the way into a Marxist framework. Marx believed that giving, in general, was immoral because it was the ill-gotten fruits of the proletariat labor that the bourgeoisie unjustly accumulated, and then doled back out to them. It was a form of oppression.

Chris Gabriel: [00:37:29] You actually prompted me to do this in one of our many conversations over libations. In the interest of really exploring the challenges to the giving paradigm, there is a section in in one of the books that will be coming out looking to the most intractable opponents of a generosity framework and, sort of, gauging the ideas that I’m developing and promoting against their philosophy, one of which is Marx.

Chris Gabriel: [00:38:03] At the one extreme end of the spectrum, to Marxist communitarianism, if you will. And at the other end of the spectrum is extreme individualism in the form of Ayn Rand. And I think they both get humanity and human nature wrong. And there’s something in between. Again, back to Adam Smith about us that just is naturally generous.

Chris Gabriel: [00:38:20] And so, applying that in the context that you described, I think it is interesting that many of the famous philanthropists distinguished between their businesses and their giving. And that trend has continued up to the present day with with folks like Bill Gates. And, again, a cynic might say that it’s not very difficult to give away vast amounts of money if you have vast amounts of money.

Chris Gabriel: [00:38:47] One friend with whom I had a conversation along these lines early on in my process just shook his head and said, “Look, this is really waste management. Let’s be honest. We give all these people all these accolades because they’re so generous. But in reality, they’d never spend a tiny fraction of the money they have. They could light it on fire, they could throw it in the ocean, or they could give it away. We applaud them for giving it away and maybe so, but it’s not any great sacrifice. And it’s really no act of nobility on their part.”

Chris Gabriel: [00:39:13] I don’t share that view entirely. In fact, a couple of the billionaires that I’ve interviewed have made the point, because I’ve asked them, “How would you rate the difficulty of giving money away versus making it?” and they’ve said, “It’s, in many respects, more difficult to give it away wisely and well than it is to make it in the first place.” And so, I think, you rightly point out that there’s a lot of complexity to this and a lot of challenges involved in giving in and being a responsible steward of the assets that you’ve been given.

Mike Blake: [00:39:44] So, you mentioned Bill Gates I want to. I want to address that because Bill Gates is such an interesting guy in that 20 years ago, for a lot of us, he was a laughing stock, even seen as a somewhat sinister figure because he was the guy that foisted Windows 98 on us, right. As if he was the guy who wrote the code. And he was the guy that was crushing this plucky little company in Cupertino called Apple. And they were so mean. And anything that was innovative, they’d buy up and crush. That was the narrative for Bill Gates, right?

Chris Gabriel: [00:40:24] And Lotus and my beloved Word Perfect-

Mike Blake: [00:40:27] There you go.

Chris Gabriel: [00:40:27] … all went the way of the dinosaur.

Mike Blake: [00:40:31] And if you’re a gamer, Halo, that was supposed to be a Mac-only platform. A lot of people blame the destruction of the Mac as a gaming platform on buying Bungie and Halo, right. right.

Mike Blake: [00:40:44] Fast forward now, I’m not sure I can name a more famous philanthropist of our time, right. And, really, in my own opinion, I think, deservedly, his reputation has been rehabilitated, and he’s successfully changed the narrative. And he’s come out – you know this, but the audience may not – that he’s basically pledged to give away 99% of his wealth. That is his mission is that before he and Melinda go to the great windows machine in the sky that they’re going to give away 99% of their wealth. And not only are they going to do that, but they are encouraging other billionaires – and Warren Buffett has signed on with this and a few others have – to also give away the bulk of their assets because, as your friend noted, what are you going to do with it? Are you going to build yourself a solid gold pyramid when you go or freeze your head like Walt Disney and hope you can be resuscitated? So, I’m curious in that. How does that movement mesh, or is it described at all by your WISE framework?

Chris Gabriel: [00:41:55] Yeah, it’s a great question. And part of what’s interesting about that, if you look into where that idea came from, it actually had very humble origins. And one of the things I’d like to overcome in my work is the misperception that generosity is narrowly defined as the province of only the very wealthy in terms of professional generosity, or only the saintly in terms of personal generosity. If I’m not Mother Teresa, then what good is what I do? What kind of impact is it going to have?

Chris Gabriel: [00:42:32] And as a case in point, if you actually look at the origins of the billionaires giving pledge, Gates himself credits an organization called Bolder Giving, which was a group started by a husband and wife that was designed to be a platform to celebrate extraordinary acts of generosity on the part of everyday, normal people like us. And they defined generosity in terms of time and talent, as well as treasure. And they found stories, and posted them, and celebrated them. And it grew into something of a mini movement. And there are school teachers, and college students, and retirees, and folks from all walks of life, every age and stage.

Chris Gabriel: [00:43:14] And Gates said that he read an account of this group and the work that they were doing, and that was the inspiration for him to say, “If I’m not doing at least as much as these folks, then shame on me.” And I think a lot of his peers felt the same once they were presented with the opportunity.

Chris Gabriel: [00:43:32] And back to the idea of generosity having its selfish benefits as well, David Rubenstein who founded the Carlyle Group, and is one of the billionaires I’ve interviewed, he’s so rich that he bought the — and so generous that he bought one of the few existing copies of the Magna Carta on a whim, so that he could donate it to America, and then built the building to put it in where it now resides in the National Archives. So, yeah, it’s nice if you can do that.

Chris Gabriel: [00:44:00] I asked him about the giving pledge, in particular, and he said he was already very much inclined along these lines and was doing the same thing, but was happy to sort of sign on as a public participant. But the point that he made was even more blunt. He said, “Look. if you’ve got several billion dollars, and you’re 70 years old, and you don’t know what you’re going to do with it, that’s not only a problem for society, that’s a problem for you. That is going to cause you a great deal of grief.” And back to the idea of family and wealth success, if you haven’t thought that clearly through, then you’re going to be creating a whole lot of heartache and headache for people that are close to you.

Mike Blake: [00:44:40] We’re running a little a little long, but there’s a couple more questions I’ve got to get in here because I feel like I won’t have done the topic justice. To that point that you just made, I mean, do some people think of wealth almost like a ticking time bomb that you got to do something with it? And particularly, maybe the longer you hang onto it, that’s when the ravens or the vultures in the family starts circling, and you see more agendas kind of pop up; whereas, if you’ve already said, “Hey, look, guys, this is already gone. Don’t worry about it.” Is that something you see, or is that something I’m just making up?

Chris Gabriel: [00:45:19] No, I think it’s very real. Look, money is a tool. It’s the meta tool. It’s the tools by which we acquire all other tools.

Mike Blake: [00:45:26] It’s a power tool.

Chris Gabriel: [00:45:27] It’s a power tool. So, it’s extraordinarily important. And it is central to our lives. And great spiritual and philosophical teachings focus on it for a reason. At the same time, like any other form of technology or tool, it can be used for good or bad. A hammer is great if I want to build a house. It’s not so good. If I hit you in the head with it. And money is the same way. And the way in which money is used for ill is when people prioritize it above other values and above other people. And that kind of corruption is easy to fall prey to. And you see that happen in families all the time and in other parts of our society.

Chris Gabriel: [00:46:07] So, these are very real challenges. And part of what I’ve discovered in the course of the research I’ve done, coming back again to this idea of wealth success, the common denominator among families that beat those odds and actually survive in terms of relationships and resources are families that are generous. And there are families that are generous both internally and externally. They treat each other well, and they treat the people around them well. And as an expression of that generosity, they are very active and committed to causes in their communities.

Chris Gabriel: [00:46:39] And so, there’s something very healthy about all of these forces and how they work together in people’s lives. That is one of the reasons why I’m such a tireless advocate for giving. I think it truly is an essential virtue of a life well lived, and it’s an antidote for much of what ails our society and our lives. And everyone, again, from the scientists to the sages draws the same conclusion.

Mike Blake: [00:47:06] Again, this is one of these topics we could easily open a bottle of 18-year-old and just sort of do this three hours or so.

Chris Gabriel: [00:47:14] Can we do that?

Mike Blake: [00:47:15] Oh, it’s tempting, but we can’t do that. We’ve got to be respectful of your time and that of others. If somebody within the earshot of this podcast would like to learn more about generosity, and how to structure it, and how to be generous in a way that is mutually beneficial and kind of meets that WISE framework, can they contact you to find out more?

Chris Gabriel: [00:47:42] Absolutely.

Mike Blake: [00:47:42] How do they do that?

Chris Gabriel: [00:47:43] I’d welcome any correspondence. In fact, I’m looking for great stories about generosity. I love being connected to people who are interested in being effectively generous and working with the types of charitable and nonprofit organizations to help them be more effective in engaging with their constituents and supporters.

Chris Gabriel: [00:48:03] As we’re preparing this platform of generosity to launch at some point, our public-facing side of that is not yet up, but I’d encourage people and welcome email correspondence to my personal email address, which is ccgabriel2@mindspring.com, flash from the past, and would love to hear from folks.

Chris Gabriel: [00:48:25] And for a final thought, since a lot of your listeners, I imagine, are successful executives, and entrepreneurs, and business people, or on a trajectory that’s going to lead them in that direction, I will put in a plug for effective use of community capital, and say from a very practical sense, the best giving gets done with appreciated assets. And those appreciated assets, if there are interests in a business that you own or help to start, are often the best ways.

Chris Gabriel: [00:48:55] And we get back to that idea of the three things that matter to an entrepreneur. It’s the business, it’s their family, and it’s their community, in many cases. And coming up with ways to balance all those out and, in essence, redirect community capital away from Uncle Sam and towards causes that you really care about, that’s one of my favorite things to do. So, if there’s any opportunity along those lines in the part of any of your listeners, I would love to hear from them.

Mike Blake: [00:49:18] All right. Well, I think that’s going to wrap it up for today’s program, a program that has ranged from Karl Marx to Adam Smith. You don’t see that every day, I’ll tell you that right now, and certainly not on this podcast. But I would like to thank Chris Gabriel so much for joining us and sharing his expertise with us. This has just been a heck of an intellectual exercise and a lot of information. I don’t think you can find anywhere else. So, thank you so much for joining us.

Chris Gabriel: [00:49:43] My pleasure. Thank you, Mike.

Mike Blake: [00:49:44] We’ll be exploring a new topic each week. So, please tune in, so that when you’re faced with your next business decision, you have clear vision when making it. If you enjoy this podcast, please consider leaving a review with your favorite podcast aggregator. It helps people find us, so that we can help them. Once again, this is Mike Blake. Our sponsor is Brady Ware & Company, and this has been the Decision Vision Podcast.

 

Tagged With: Corporate Philanthropy, Dayton accounting, Dayton business advisory, Dayton CPA, Dayton CPA firm, dopimine rush, emotional giving, financial giving, generosity, giving, giving back, giving to charities, Michael Blake, Mike Blake, personal giving, philanthrophy, philanthropists, planned giving, relational giving, responsible giving, social giving, The Generosity Project, Toxic Charity, Transformational Generosity

Decision Vision Episode 18: Should I close my business? – An Interview with Milas King

June 6, 2019 by John Ray

Decision Vision
Decision Vision
Decision Vision Episode 18: Should I close my business? – An Interview with Milas King
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“Decision Vision” Host Mike Blake and Milas King, Co-Founder and Co-Owner of Davinci’s Pizza

Should I close my business?

How do you come to this decision? What are the factors you should consider? What’s the right way to close a business such that you’ll be able to live to fight another day? In a frank conversation with “Decision Vision” Host Michael Blake, Milas King of Davinci’s Pizza answers these questions and more.

Milas King, Davinci’s Pizza

Milas King, Co-Founder and Co-Owner of Davinci’s Pizza

Milas King is the Co-Founder and Co-Owner of DaVinci’s Pizza, with locations in Midtown Atlanta, Smyrna, and Kennesaw, Georgia. Davinci’s Pizza is recognized for their made from scratch pizzas and other menu items, great service, and community involvement.

Milas is also the owner of an e-commerce company and a real estate development company.

 

 

Michael Blake, Brady Ware & Company

Mike Blake, Host of “Decision Vision”

Michael Blake is Host of the “Decision Vision” podcast series and a Director of Brady Ware & Company. Mike specializes in the valuation of intellectual property-driven firms, such as software firms, aerospace firms and professional services firms, most frequently in the capacity as a transaction advisor, helping clients obtain great outcomes from complex transaction opportunities. He is also a specialist in the appraisal of intellectual properties as stand-alone assets, such as software, trade secrets, and patents.

Mike has been a full-time business appraiser for 13 years with public accounting firms, boutique business appraisal firms, and an owner of his own firm. Prior to that, he spent 8 years in venture capital and investment banking, including transactions in the U.S., Israel, Russia, Ukraine, and Belarus.

Brady Ware & Company

Brady Ware & Company is a regional full-service accounting and advisory firm which helps businesses and entrepreneurs make visions a reality. Brady Ware services clients nationally from its offices in Alpharetta, GA; Columbus and Dayton, OH; and Richmond, IN. The firm is growth minded, committed to the regions in which they operate, and most importantly, they make significant investments in their people and service offerings to meet the changing financial needs of those they are privileged to serve. The firm is dedicated to providing results that make a difference for its clients.

Decision Vision Podcast Series

“Decision Vision” is a podcast covering topics and issues facing small business owners and connecting them with solutions from leading experts. This series is presented by Brady Ware & Company. If you are a decision maker for a small business, we’d love to hear from you. Contact us at decisionvision@bradyware.com and make sure to listen to every Thursday to the “Decision Vision” podcast. Past episodes of “Decision Vision” can be found here. “Decision Vision” is produced and broadcast by Business RadioX®.

Visit Brady Ware & Company on social media:

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Show Transcript

Intro: [00:00:01] Welcome to Decision Vision, a podcast series focusing on critical business decisions, brought to you by Brady Ware & Company. Brady Ware is a regional full-service, accounting and advisory firm that helps businesses and entrepreneurs make vision a reality.

Michael Blake: [00:00:20] And welcome to another episode of Decision Vision, a podcast giving you, the listener, clear vision to make great decisions. In each episode, we’re discussing the process of making decision on a different topic. Rather than making recommendations because everyone’s circumstances are different, we will talk to subject matter experts about how they would recommend thinking about that decision.

Michael Blake: [00:00:38] My name is Mike Blake, and I am your host for today’s program. I’m a Director at Brady Ware & Company, a full-service accounting firm based in Dayton, Ohio, with offices in Dayton; Columbus, Ohio; Richmond, Indiana; and Alpharetta, Georgia, which is where we are recording today. Brady Ware is sponsoring this podcast. If you like this podcast, please subscribe on your favorite podcast aggregator, and please also consider leaving a review of the podcast as well.

Michael Blake: [00:01:03] And so, our topic today is, should you close your business? And I predict this topic is going to have a lot of interest because it’s kind of one of those topics nobody wants to talk about. When you’re an entrepreneur, particularly if you’re a first-time entrepreneur, you sort of have boundless optimism. The last thing you want to think about is the end of the road. You hope it never happens.

Michael Blake: [00:01:29] And talking to entrepreneurs about closing a business is like talking to your parents or your grandparents about their funeral arrangements. It’s about as pleasant and comfortable a conversation, and you’re about as enthusiastic engagement. But the fact of the matter is that not every business survives forever. In fact, most businesses don’t survive even a year or two. And sometimes, closing a business effectively and efficiency is as important as how you run the business because if you do it the wrong way the results can be very unpleasant and even disastrous. If you do it the right way, that often means that you, kind of, live to fight another day.

Michael Blake: [00:02:15] And I am delighted to invite Milas King on the program. Milas is a serial entrepreneur. And he’s usually on the other side of the microphone rather than being the target here of the interview. And I’m very grateful. And I hope our listeners are grateful because not everyone wants to talk about this kind of subject. Milas is willing to do it. I think it takes a lot of courage, It takes a lot of emotional maturity to do that because you do talk about some very tough subjects and will probably reliving some tough moments here. And I’m very grateful that Milas is willing to do that with us today.

Michael Blake: [00:02:56] Milas is co-founder of DaVinci’s Pizzeria, which is a small pizza chain with various locations around Atlanta. Founded in 2006 as an original concept, they built their brand on forgotten values in today’s distracted tech-driven society. I say this as I’m reading off of both a smartphone and an iPad. Be the neighborhood pizzeria of choice to the passionate commitment to food quality, guest experience, employee empowerment, and community advocacy is their motto. Milas, thank you so much for joining us today.

Milas King: [00:03:26] Okay. Thanks for having me.

Michael Blake: [00:03:28] So, you’ve got one business that we just talked about. You’re in the pizza business. Any other businesses? You’re not just a one-trick pony, are you?

Milas King: [00:03:39] Yeah, I have a couple of things. I have an e-commerce group in Scanner Society, and I just started a real estate company.

Michael Blake: [00:03:50] And I kind of wonder if you have — I’m going to go off the script for just a second. I promise I’ll come back to it. But that answer kind of begs the question. You’ve closed a couple of businesses in your career.

Milas King: [00:04:02] That’s correct.

Michael Blake: [00:04:03] Is the fact that you had to close a couple of businesses, do you think that drives the fact that you have multiple businesses now, or that’s sort of a diversification thing?

Milas King: [00:04:11] Sort of, because it’s like you put a couple of horses in the race and see which one you think you’re going to go all in on. Because that way, for me, it has worked out better. So, I didn’t have two to three years not doing anything else when I could have been — maybe something would have shown better promise in the beginning. So, yes, that is a part of it.

Michael Blake: [00:04:36] So, what kinds of businesses have you had and have had to close over the years?

Milas King: [00:04:42] The first one was my original passion, which was video production. So, I did a studio back in ’92. I had a building, employees, and then the DSLR came out. And what happened was all the corporate clients I used to get, they started going to the schools. And then, the schools, back then, you have to find a good film program. Now, everybody had a film program. So, you have this massive influx of every quarter, media, professionals coming out. And then the corporate people will just start going to these local colleges to get their things produced. And so, it really just dried up and kind of disrupted the business.

Michael Blake: [00:05:22] So, overnight, that technology made your business to something viable and, I hope, financially successful into something that was really going to be a struggle because, in effect, it democratized your skillset.

Milas King: [00:05:35] Absolutely. When I started, one of the major things I did was weddings. Wedding videos is a big one. All the studios can just go in on Craigslist and say, “I do your wedding video $400-$500.” And I used to get around two grand to do a wedding video. And there was a two-year span where the prices just cratered. And it got — I looked around at my numbers, this is year eight or nine of me doing over hundreds of weddings, and yet my sales were down. My network was better, my work was better, and my marketing was better, but sales were dropping. That’s when I knew it was the forest.

Michael Blake: [00:06:11] At some point, you can’t fight city hall, right?

Milas King: [00:06:13] Yes.

Michael Blake: [00:06:13] It doesn’t matter how good you are, at some point, it’s not going to happen. Now, what else? You’ve had at least one other business that was closed?

Milas King: [00:06:19] That was another pizza chain, Big Fella’s. That was before 9/11. And we try to compete in a space with our brand that wasn’t our strength. So, we were trying to use, for example, pizza-controlled pricing. Papa Johns was quality and Domino’s was service. And yet, we didn’t hang our hat on anything. We tried to compete with them all in that, and that really did the scene.

Michael Blake: [00:06:44] So, you learned there was a reason they all sort of picked their one thing.

Milas King: [00:06:48] Exactly.

Michael Blake: [00:06:50] It couldn’t be all things to all people.

Milas King: [00:06:52] Right.

Michael Blake: [00:06:52] So, I want to focus on that because you’re in business with my wife, and she told me something that you told her, that I’ve talked to dozens of people now, which I think is is extremely profound. I’m going to ask this in a different way because I want you to tell it. Your first pizza business was not successful. You, then, turned around and start another one. Why?

Milas King: [00:07:14] I told my partner, literally after we close, I told him, “We have to do it again.” I said, “Otherwise, everything we just learned is a waste.” And he looked at me. He was like, “Whatever, man.” He was not trying to hear what we just went through. And I just said, “We got to. All of these, we just learned. We would do everything differently. So, let’s do it differently.”

Michael Blake: [00:07:37] And that makes perfect sense because you literally just paid one of the most expensive tuitions you could possibly imagine, but without the benefit of student loans even.

Milas King: [00:07:46] Right.

Michael Blake: [00:07:46] We’ll probably get into this, right? But then, you’re right, you’ve just learned that maybe your execution may have been great, all the things are great, but the fundamental strategy was it couldn’t be all things to all people. You try it again, and then maybe you can have some success.

Milas King: [00:08:05] Yes.

Michael Blake: [00:08:05] And that’s not something that’s celebrated enough. Google is famous for the fail fast, and they celebrate failure, right? I think it’s because of that celebration of failure that makes them what they are is because failure is a fact of life, but as Bill Gates said, “Success is a lousy teacher.”

Milas King: [00:08:23] Right.

Michael Blake: [00:08:27] So, pick either one of the businesses, it doesn’t matter. How hard is it to come to that realization that, “This thing just got to stop. We’re at the end”?

Milas King: [00:08:39] Well, if you pay attention to your business and the data, you let the data lead you there. When you look at everything you had going for you, and if it all starts to move against you, and you look outside your company to see what other ones are experiencing, it’s easier to accept that you did what you could, and you might need to pivot to something else.

Michael Blake: [00:09:00] Interesting. So, you look at, I guess, in the photo and the video business, you saw it wasn’t just you that was really suffering, all your competitors couldn’t give their businesses away.

Milas King: [00:09:12] Absolutely. Like I used to do music videos. And with the iPhone all the artists are shooting their own. And they start trying to kind of use their name as a credit card. And the record labels used to pay for it. Then, they start taking it out of the artists. So, all that just collapsed, as an example.

Michael Blake: [00:09:31] And in some respect, I mean, it’s smart not to fight that. Is this even a part of my business that is now going away due to technology? And I lost one of my oldest clients, actually a 10-year client to that technology, right. But in the cold, hard light of day, I have to acknowledge that they’re probably making the better choice by going with the automated, right. And I’ve got to pivot and find something else useful to do as well.

Milas King: [00:09:59] Right.

Michael Blake: [00:10:00] Technology is just one thing that’s really hard to fight.

Milas King: [00:10:03] Yes.

Michael Blake: [00:10:03] So, you talked about data, and I know that you’re a big data guy. What are some of those data points that kind of say, “Well, this is not just a speed bump. This is a structural event”?

Milas King: [00:10:23] The video or the pizza?

Michael Blake: [00:10:24] Either one.

Milas King: [00:10:24] Okay. Or I can do both quickly.

Michael Blake: [00:10:27] or both.

Milas King: [00:10:27] In video, like I said, my network was stronger, my product was as good as it’s ever been, and my marketing was as good as it’s ever been, but the sales were dropping precipitously. And then, when I looked at the technology, and what the students were doing, and why it was dropping, then I knew. It was an easy solution. It wasn’t me. It’s like trying to sell pages now. It’s just something, no matter what your marketing is, you can’t sell pages.

Michael Blake: [00:10:53] Yeah.

Milas King: [00:10:54] So-

Michael Blake: [00:10:54] I’m expecting a call from 1986.

Milas King: [00:10:56] Right. Right. So, I knew, that one, we had to pivot. Currently, even though we rebooted in ’06 for DaVinci’s, the pizzeria, now, 13 years later, things have changed again. We have a lot of — perfect example. Labor costs are at a search level that was never there before. And I’ve said before, you can’t pay someone $20 an hour to take an order. Yes, they need that to live, but it’s just not there in food. It’s not efficient.

Michael Blake: [00:11:28] Right. You can’t sell $30 pizzas.

Milas King: [00:11:29] Right. Exactly.

Michael Blake: [00:11:31] Markets will not sustain that.

Milas King: [00:11:32] Right. And then another issue is the apps. The delivery services have wedged themselves more and more in between our customer. And so, we’re losing data and insight to our customers. For example, Uber Eats, they take 30% of the order and we have none of the data.

Michael Blake: [00:11:49] Now, I’ve heard about that cut and the fact that it’s — I read in The Wall Street Journal about four or six weeks ago, something like that, that these ordered services are being very disruptive in a different way, just making it harder to operate a business because businesses are operating a take-out business.

Milas King: [00:12:08] Yes.

Michael Blake: [00:12:09] Just different operationally than a sit-down, quick-service restaurant, right?

Milas King: [00:12:14] Correct.

Michael Blake: [00:12:14] But now, if you don’t have that, you’re dead because so many Americans now, culturally, they don’t want to come into the restaurant, right?

Milas King: [00:12:23] Right.

Michael Blake: [00:12:24] But it massively disrupts your operations. So, I’ve understood that part, and that I did not know it’s 30%, I mean, with margins of a restaurant. Not many restaurants make a 30% margin, period.

Milas King: [00:12:38] Right.

Michael Blake: [00:12:38] So, the economics have changed there. I never thought about the data. So, now, they’re also stealing the data from you.

Milas King: [00:12:45] Right.

Michael Blake: [00:12:46] And you don’t get any of that as a pastor.

Milas King: [00:12:48] Exactly.

Michael Blake: [00:12:48] So, you make less money. Your operations are less efficient.

Milas King: [00:12:53] Yes.

Michael Blake: [00:12:53] And you know less about your customers.

Milas King: [00:12:55] Exactly.

Michael Blake: [00:12:56] And you own less of the relationship.

Milas King: [00:12:57] Right.

Michael Blake: [00:12:57] Other than that it sounds like a great deal.

Milas King: [00:12:59] Right, right. And so, Uber or apps as a general, I’d say, two years ago was probably 1% to 2% of our revenue. It’s now 9%. So, it’s having an outsized impact on our margins.

Michael Blake: [00:13:12] And then, you’ve got to think about too, when you started in 2006, you started a restaurant thinking that you needed a certain footprint because you’re going to have traffic parking. In Buckhead, that ain’t easy either, right?

Milas King: [00:13:26] Right.

Michael Blake: [00:13:27] And now you’ve got, I’m guessing an asset mismatch.

Milas King: [00:13:32] Yes.

Michael Blake: [00:13:32] Right. If that’s really where it’s going, at some point, these pizza chains is just going to be a counter.

Milas King: [00:13:38] Right, exactly.

Michael Blake: [00:13:39] They’ll be just sitting, and that means less real estate costs, and maybe that’s how the business model ultimately works. But if you’re caught in the middle on a 10=year lease, God forbids you own the building.

Milas King: [00:13:48] Correct.

Michael Blake: [00:13:48] You can’t just sort of switch that on a dime, can you?

Milas King: [00:13:52] Right.

Michael Blake: [00:13:52] And that’s another example of technology coming in and you can’t fight it. You either going to adapt or you’re not.

Milas King: [00:14:02] Yeah. So, now we’ve covered labor. We’ve covered some logistics. Now, let’s talk about the actual transactional costs. Five to six years ago, people used cash. And so, the credit cards was as a mix less than a percent of your revenue. Now, we’re getting the full hit of that straight to margins 2% to 3% because everybody uses credit card.

Michael Blake: [00:14:23] I haven’t of thought of that either, but I can’t remember the last time I paid cash for a meal.

Milas King: [00:14:28] So, we do our own 400K in revenue per month. If you’re talking 3% of that, that is 12 grand right off the bottom line. That wasn’t there four or five years ago.

Michael Blake: [00:14:41] Yeah, yeah.

Milas King: [00:14:41] Now, 9% of app orders. So, now, we’re paying-

Michael Blake: [00:14:45] 36 grand out.

Milas King: [00:14:47] Exactly, exactly. And then, the labor costs are basically creeping up to $20 an hour. So, we feel like the walls are beginning to close in.

Michael Blake: [00:14:58] Yeah. So, I guess what’s going to happen then, you either got to raise your prices, and that’s either going to happen because you can raise the prices or you can wait it out while your customers go away, but then your competitors will either have to raise prices or shut down and sort of wait for that readjustment, or do you say, “You know what, it’s just time to cut our losses. Let’s get out early.”

Milas King: [00:15:23] It is because it’s becoming a scale game. So, for someone to pick up our restaurants would be a buyer who’s looking to really start scaling, and we just don’t have the capital. Because even today, these businesses are going to, “Let’s compete by seeing who can lose the money the longest. So, then we capture the market share, and then grow.”

Michael Blake: [00:15:44] Yeah. And I’ve likened that and you see that in the startup world all the time, right. The startup world, even Uber, and Lyft, and those guys, they’re not making any money, they’ve gone in public, but the startup world or if you’ve got a structural issue with your business, it’s almost like chemotherapy.

Milas King: [00:16:03] Right, yeah.

Michael Blake: [00:16:04] Chemotherapy is really just a race to see if the cancer dies before the patient does.

Milas King: [00:16:12] Right.

Michael Blake: [00:16:12] Right. And that’s exactly what you’re, kind of, describing if you try to stick it out, right. Does the other guy die first and then I’m-

Milas King: [00:16:20] Exactly.

Michael Blake: [00:16:20] … sort of there in a smaller market. And that’s not easy.

Milas King: [00:16:25] Right.

Michael Blake: [00:16:25] So, one of the things that strikes me about you – I know you a little bit – that I think it might differentiate you a little bit is, at least, with this round of businesses you’re in, you’re not overly emotional about them, are you?

Milas King: [00:16:41] Correct. Not anymore.

Michael Blake: [00:16:42] So, with your earlier businesses, were you? Were they kind of your baby and-

Milas King: [00:16:46] Yes, because you start to take it personal and say, “I failed. What did I do wrong? What could have I done differently?” And now, I have a more objective view. When you look at the data and just see, like when you know what would fix it, and then you know I don’t have the solution to do that, like the scale now. For DaVinci’s to continue to grow, we would need massive capital and try to get to scale. So, I know the solution. The question is, do I have it?

Michael Blake: [00:17:13] And was it those initial setbacks that taught you to be less emotional?

Milas King: [00:17:20] Yes.

Michael Blake: [00:17:20] And how does that help you now?

Milas King: [00:17:25] I can be more objective when I approach something, and I have a more foundational view before I even start. Before, it was just like, if we hustle hard enough, we’ll make it happen. Well, no, you need to check-

Michael Blake: [00:17:37] That’s what we’re taught.

Milas King: [00:17:38] Yeah. You need to check the boxes because, to me, it’s about percentage of success, right. So, if none of the boxes are checked, maybe you have a 5%. You check them all, maybe you have 80% chance of success. So, how many boxes can I check when I look at an idea to give me the most percentage for success?

Michael Blake: [00:17:55] Okay. So, in your previous, it was Big Fella’s, right?

Milas King: [00:18:00] Yes.

Michael Blake: [00:18:01] You had a business partner.

Milas King: [00:18:02] Yes.

Michael Blake: [00:18:03] Did you both agree, at the time, that it was time to close, or did one of you want to stick it out longer than the other? How did that dynamic work?

Milas King: [00:18:13] We both agreed at the same time.

Michael Blake: [00:18:14] Okay. So, you both have the same route.

Milas King: [00:18:15] Yes, yes. With Big Fella’s, we didn’t have a choice because we ran out of money. We just failed.

Michael Blake: [00:18:21] Okay. All right.

Milas King: [00:18:23] We just failed.

Michael Blake: [00:18:23] The decision was made for you.

Milas King: [00:18:24] Right. This one, it was definitely both of us. We’re high school friends. So, this was a lightning strike in that he’s been my partner in everything. We just work well together. So, this time, we looked at the same data and got the same conclusion.

Michael Blake: [00:18:41] Okay. So, I like to talk about that day you sort of run out of money. I have to imagine that’s a traumatic, panic-inducing experience. It would be for me.

Milas King: [00:18:53] It is like so. It’s almost like someone passing away. You really mourn. You feel like you let a lot of people down, even though you realize everybody will go and get jobs elsewhere, but it feels like they put their financial well-being, at least, at that moment in your hands, and you drop the ball. So, yeah.

Michael Blake: [00:19:15] So, when you ran out, I mean, were you able to at least make the last payroll?

Milas King: [00:19:23] Oh sure.

Michael Blake: [00:19:23] You were able to do that?

Milas King: [00:19:24] Right.

Michael Blake: [00:19:24] You were? Okay.

Milas King: [00:19:24] Well, it was an orderly shutdown.

Michael Blake: [00:19:27] Okay.

Milas King: [00:19:27] Yeah. It wasn’t just like they showed up in the doors like — no.

Michael Blake: [00:19:30] Okay, because sometimes that happens so.

Milas King: [00:19:31] Right, absolutely. No, we didn’t do that.

Michael Blake: [00:19:33] Okay. So, what was — As you approach that, you’re obviously a very organized guy, and you did this in an organized way. What were some of the kind of the key points of that to-do list when you realized we’re going to shut this thing down?

Milas King: [00:19:47] Start getting your receivables caught up and start paying for everything in cash, so you can really see where your cash flow is. Give the employees a heads up. We weren’t going to just — And a lot of them will appreciate that. They’ll work all the way through if you let them know everything ahead of time. You say, “Listen, we’re going to be closing down in the next 60 days.” And then, they’ll start looking for things. And they’ll even tell their next job, “I can’t start until this date.” So, those are types of things we did.

Michael Blake: [00:20:16] That’s a little counterintuitive. So, I think most people would say, “Don’t let anybody know you’re in trouble, right? That starts the death spiral. You just got to sort of do the cold turkey thing.” But in your experience, if you show people the loyalty to them, then they’ll show you the loyalty back.

Milas King: [00:20:34] Right, right. Yeah. At least, that’s how we felt.

Michael Blake: [00:20:37] Okay. And that was in both. So, obviously, you had employees for the videography business, and you did for the piece of business. You found that was roughly the same kind of experience?

Milas King: [00:20:48] Yes.

Michael Blake: [00:20:48] Okay.

Milas King: [00:20:49] And the funny thing is this time around DaVinci’s, a lot of our old employees have come back. We’ve got managers that worked with us 15 years ago. They were early 20s, Now, they’re 30 some working with us, been with us since we opened.

Michael Blake: [00:21:02] Right. And maybe they’ll be with you with the next thing too, right?

Milas King: [00:21:05] Yeah, it could be.

Michael Blake: [00:21:08] So, when you were seeing the handwriting on the wall, did you think about alternatives? Do you think about trying to sell, trying to merge, anything like that as a way to kind of save the business?

Milas King: [00:21:21] No, because maybe we could have or maybe not, but we looked at it as if it wasn’t worth anything.

Michael Blake: [00:21:28] Okay.

Milas King: [00:21:30] It didn’t even cross our mind why would someone buy this, it’s dying.

Michael Blake: [00:21:34] One of the things I remember from the Dot Com era, the first one in the late ’90s was that a lot of startups merge. And what they’re trying to do is merge their problems away. But at the end of the day, neither one of them had any customers.

Milas King: [00:21:49] Right.

Michael Blake: [00:21:50] So it didn’t matter. So, only people that really benefit from that were the accountants and attorneys to create those transaction documents, but it generally didn’t save those businesses.

Milas King: [00:21:59] Especially in the restaurant space, they’re everywhere. Restaurants everywhere. So, unless there’s something spectacular about yours to begin with, they might as well just start their own if yours is dying.

Michael Blake: [00:22:09] Right. Yeah, that’s true, right. Selling tickets to the Titanic is a tough sell, right, no matter how you slice it because you know how the movie ends.

Milas King: [00:22:20] Hey, you might turn it around.

Michael Blake: [00:22:24] So, did you have advisors helping you during this process of closing the businesses. And if so, how did they help you?

Milas King: [00:22:31] No. And that’s probably in experience. Maybe we should have, but no, we didn’t.

Michael Blake: [00:22:35] So, you went it alone.

Milas King: [00:22:36] Yes.

Michael Blake: [00:22:37] So, what did you learn from that process? Did you make any moves you’d like to have back, or did you kind of figured out any way?

Milas King: [00:22:45] From closing it down?

Michael Blake: [00:22:46] Yeah.

Milas King: [00:22:48] Keep your sales tax accurate.

Michael Blake: [00:22:49] Okay. The government has a very poor sense of humor about the sales tax.

Milas King: [00:22:53] Right, right. So, we did have a little bit of that. And the biggest thing I learned was leases, how you’re still responsible for those leases afterwards. And you’re like, “Well, I’m out a business.” Well, you still have six years on your lease.

Michael Blake: [00:23:06] You signed a personal guarantee.

Milas King: [00:23:08] Yes. So, that was one. We had to do some negotiations to settle those. So, that was a big one. That was — didn’t realize.

Michael Blake: [00:23:17] So, other than kind of the education, what are some of the other positives you take from closing businesses historically?

Milas King: [00:23:27] That my partner, Jason, was the right partner because it could have easily been finger-pointing, and it was his fault, and this, and that. It actually made our friendship stronger because we had failed together.

Michael Blake: [00:23:41] And what’s the nature of that business relationship? Are you the operational guy, and he tends to be more capital, or are you both really rolling up your sleeves, you’re both in the business day-to-day? What does that look like?

Milas King: [00:23:52] In the beginning, we were both operating. And then, the evening, I would market. And then, probably five or six years later, he went operations, and I went more training, marketing, talking to vendors. And, now, 10 years in, we both are sort of out of operations. He’s really dealing with vendors and just putting out fires every day at the restaurants. And myself is more of the marketing.

Michael Blake: [00:24:20] Okay. Now, one of the things I would think, for me, would be very difficult is, how do you decide whether or not the business is in trouble and can be turned around versus it’s just got to end?

Milas King: [00:24:37] For a restaurant, it was easier – And I had to speak in the restaurant space – is your cash flow. I would benchmark where our cash flow was trending, and what it would take to turn that around. And you can project out how much months and cash you have. And so, like the first time, that’s how we knew in 60 days, without trying to go into debt and do all these things, like let’s just end it because we don’t really see a solution. So, even here now, it’s just projecting out cash flow is our number one reason to see what we need to do if we’re in trouble.

Michael Blake: [00:25:10] So, having discipline with the numbers-

Milas King: [00:25:12] Yes.

Michael Blake: [00:25:12] … obviously is a big deal. The numbers, at some point, math is math.

Milas King: [00:25:16] Yes.

Michael Blake: [00:25:16] Right? Now, you said something there I kind of want to pursue a little bit. One option business owners have if they have some sort of convictions, you could borrow money to kind of cover the shortfall. Now, that’s something you chose not to do.

Milas King: [00:25:32] Correct.

Michael Blake: [00:25:33] Is that something you chose not to do on principle that if you had a business in trouble, you just would never borrow money to sustain it, and there’s nothing wrong with that, or is it because in those particular businesses, you did not see a path to victory, so why extend yourself?

Milas King: [00:25:49] That’s correct. If I see a solution, I will borrow because I have in other circumstances. But if I don’t see a path, I’m not going to make it worse by piling debt into it.

Michael Blake: [00:26:00] So, obviously, one theme that’s really emerging here is called self-awareness. It’s so critical.

Milas King: [00:26:09] Okay, yeah.

Michael Blake: [00:26:09] Because it sounds like, right?

Milas King: [00:26:11] Yeah.

Michael Blake: [00:26:11] That there are all kinds of reasons you don’t want to close a business, right? You can find a lot of excuses not to close it.

Milas King: [00:26:18] Yes, yes.

Michael Blake: [00:26:20] And people even lend you money when they probably shouldn’t to help you keep it open.

Milas King: [00:26:23] Yes, they call us now. And it’s like these mafia loans. But I’d give you an example of of little losses along the way. So, we’ve opened five locations. We only have three. So, we decided never let something kill the body, right. So, when we did our Roswell location, we quarantined it. We’re like, “Here’s the funds we’re dedicating to it. This is how much time it has to get off the ground. If it doesn’t, we close it,” because we’re not going to let it drag down the other restaurants. We spent years building trying to make, “This one’s got to work.” So, we did one in Roswell, it didn’t work. And we did one, Decatur. Decatur didn’t work. And they didn’t work for different reasons, but we quarantined them, so the company stayed healthy.

Michael Blake: [00:27:08] So, that’s an interesting strategy. And clearly, that worked for you to keep the core business going as long as it has, right?

Milas King: [00:27:16] Right.

Michael Blake: [00:27:20] And again, it sounds like you do embrace that Google philosophy of failing fast.

Milas King: [00:27:26] I guess, unwillingly, maybe, I guess so.

Michael Blake: [00:27:29] Well, okay, yes. It’s worked for them. So, it’s hard to argue with that kind of success. So-

Milas King: [00:27:35] I was going to finish that point. So, that taught us the power of saying no after that because your ego starts to be like, “Yeah, we could do it. We’ve got these three. Let’s just make it work.” And when they start not working, like we’ve had other location approaches like the Braves Stadium, they were a great company. Fuqua, I think that was it. Great company, it was great lease, everything for us to go in there, but we didn’t have the cash flow to sustain it. So, we had to tell them no. And we started doing it after the failure of Roswell and realized you just can’t brute force it. If the boxes aren’t checked, don’t do it.

Michael Blake: [00:28:13] I’m curious what your reaction will be to this. When entrepreneurs ask me for advice about their business, they’re struggling, I liken a business to Great Dane. The Great Dane will tell you what to do with the business and how well you’re doing. If the Great Dane is pulling you down the street, and you can’t keep up with it, it’s going to rip your shoulder off, right?

Milas King: [00:28:44] Right, okay.

Michael Blake: [00:28:45] That’s telling you about the business. That’s the signal that’s telling you to reinvest, to double down, right-

Milas King: [00:28:50] You have to.

Michael Blake: [00:28:50] … because you can’t catch your breath. If on the other hand, that great danger sits his butt down the sidewalk as like Marmaduke, and you’re yanking on the thing saying, “Please, please, would you please walk?” that’s a useful signal.

Milas King: [00:29:06] Got you.

Michael Blake: [00:29:06] The Marmaduke telling you something. We’ll bring it up because of copyright laws. The big Great Dane from a comic strip is telling you something that you need to be listening to. And, sometimes, you’re just never going to get that dog to move.

Milas King: [00:29:21] Right, I can see that. Yeah, yeah.

Michael Blake: [00:29:23] So, think back from when you closed either Big Fella’s or the video production company, think about the day after, what was that day like for you?

Milas King: [00:29:35] I guess the analogy would be like after a big race. So, you just did a decathlon or a marathon, and you’re exhausted, you’re regrouping, you just started thinking what’s the next step, and you got to take a little time to just let the fog clear. Otherwise, you might make a knee jerk reaction and do something, go in a bad direction just because-

Michael Blake: [00:29:56] Like a rebound relationship?

Milas King: [00:29:57] Right, exactly. Take some time. Yes, let it marinate. Not to be cliche, but do an autopsy of what happened. And that will give you things to, then, make sure of when you’re doing your next project to look into, “Well, here’s what caused us to fail before. Let’s answer this.”

Milas King: [00:30:18] For example, I can tell you like what having DaVinci’s. Here’s everything we fixed that now we’re 13 years in. So, the mistake we made the first time is we try to compete on price. So, what we did was pizza. So, what we said, “Let’s make all sizes.” So, their extra large is smaller than ours. Their extra large is 16, ours is 20. So, the all sizes gave us our price control back.

Milas King: [00:30:38] Domino’s was get to the door, speed of delivery. So, in a better product, we started par baking our dough almost like bread, and it makes a better product, so we could get to the door in 15 to 20 minutes. We could beat them by changing our process. Then, Papa Johns was easy because they sort of abandoned quality. Me and Jason both came up through Papa John’s.

Michael Blake: [00:30:57] Really?

Milas King: [00:30:59] Yeah. I was a manager there for about five years. Jason was even longer. And they used to fly us out to the tomatoes, and let us pick tomatoes, and they’re canned, and preserves, and all of that is gone. So, we decided to hang our hat on quality. And the thing about quality is just don’t add stuff to it. Just make it in its natural form. So, that’s what we did,

Milas King: [00:31:20] So, we addressed, what were the strengths of all three, and what would, not necessarily beat them, but judo, use our strength against them, and what wouldn’t hurt us. That’s everything we learned from the first time.

Michael Blake: [00:31:30] That’s just the over-complicating part. Pizza seems to me, to have the attraction, it’s got to be one of the easier foods to make. Is that fair or not?

Milas King: [00:31:40] No because-

Michael Blake: [00:31:40] Because I don’t know.

Milas King: [00:31:41] … you can make it a million different ways.

Michael Blake: [00:31:43] Yeah.

Milas King: [00:31:43] Yeah.

Michael Blake: [00:31:44] Okay.

Milas King: [00:31:44] So, to me, it’s hard to make it well, to make it — like, you’ll see the commercials made with whole mozzarella. Why isn’t it whole mozzarella? Ours is whole mozzarella. It’s like they’re putting oil and everything in there. We’re like, “Just use the cheese.”

Michael Blake: [00:32:02] Yeah. Maybe, I guess, that should be table stakes, right?What is the alternative?

Milas King: [00:32:08] Right.

Michael Blake: [00:32:09] Part mozzarella and part toxic-

Milas King: [00:32:11] Exactly. So, when you see that cheese stretching, that’s oil. Cheese shouldn’t do that.

Michael Blake: [00:32:18] I think, I’ll have hummus for lunch now instead of pizza. So, how long did it take for that fog to lift, right? You’re in that postmortem. You’ve run that race. You’re exhausted. How long did it take you then to say, “Okay. I think I’m ready to try something again”?

Milas King: [00:32:34] Actually, when you have — it’s kind of like when you’re ending a relationship. Sometimes, it’s over before it actually is. So, there’s a little bit of relief in it. And then, you have in the back of your mind. Being an entrepreneur, there’s something else I’ve been one to try. So, that’s when I started my video production studio. So, I went and sat down with my dad, put down a plan, and actually make an investment. I was going to pay a return on his investment and I’ve founded my studio.

Michael Blake: [00:33:00] And how long did that — I mean, was that days? Hours? Weeks?

Milas King: [00:33:05] A couple of weeks. It wasn’t long.

Michael Blake: [00:33:07] So, you weren’t — there wasn’t — you’re right on the runway. I mean, you were ready to-

Milas King: [00:33:08] Got bills to pay.

Michael Blake: [00:33:11] You got knocked out. You’re ready to get back up.

Milas King: [00:33:14] And even in sunsetting, I had set aside recent money because I knew that’s how I was going to get a job. If I didn’t try something else, I was preparing for that too.

Michael Blake: [00:33:22] Yeah. And I’d like to explore that point. So, one of the things you did was, in effect, you had that contingency plan. It wasn’t that you ran out of money that you spent your last dollar.

Milas King: [00:33:33] Right.

Michael Blake: [00:33:34] But you ran out of money in terms of what you were prepared to spend.

Milas King: [00:33:37] Exactly.

Michael Blake: [00:33:38] And you set, sort of, this point of no return-

Milas King: [00:33:41] Exactly.

Michael Blake: [00:33:41] …that you just weren’t going to go by.

Milas King: [00:33:42] Yeah.

Michael Blake: [00:33:43] And then, that empowered you, then, to have the dry powder to come back.

Milas King: [00:33:47] Exactly.

Michael Blake: [00:33:48] And, also, you’re not in a financial panic where you have to get a job.

Milas King: [00:33:51] Exactly.

Michael Blake: [00:33:52] So, you’re leaving yourself more choices, right. So, one thing I was advising a client of mine that’s in a dispute, and we’re trying to help them negotiate it is, if you’ve got a raccoon that you got to get rid of, and you got it cornered, you want to have two things. You want to have a club, and you want to have a hole in the wall for it to run out through other because, otherwise, it will not end well. And what you have, you made sure that you have that hole through the wall to run through, right?

Milas King: [00:34:24] Right.

Michael Blake: [00:34:24] Because if you didn’t have that, at some point, where there’s a point of no return, you start making irrational decisions.

Milas King: [00:34:30] Yes.

Michael Blake: [00:34:31] Right? And maybe you would’ve stuck with it longer than you should have because you wouldn’t have had an alternative?

Milas King: [00:34:35] One bad decision leads to another.

Michael Blake: [00:34:37] It does, it does. And there’s studies that talk about when people are in financial crisis, their effective IQ is reduced by 10% to 15%.

Milas King: [00:34:47] Okay.

Michael Blake: [00:34:48] So, staying out of that empowers you. Literally, your brain chemistry lets you make better decisions.

Milas King: [00:34:54] Yeah. I guess there’s a part of me that’s always kept me from going for broke. And it’s like, “We’ll go for it but not to broke. Just make sure if it’s going to work or not.”

Michael Blake: [00:35:03] And I think no serial entrepreneur has ever gone for broke. Got you.

Milas King: [00:35:10] Okay, makes sense. Okay.

Michael Blake: [00:35:10] That’s the definition of a one-time entrepreneur, one way or the other.

Milas King: [00:35:14] Got you.

Michael Blake: [00:35:16] So, what kind of expenses, when you’re — you generally can’t close a business for free, or maybe you can, you tell me. My impression is you can’t do that. Do you need to have some capital set aside to make sure that you can close the business in an orderly manner?

Milas King: [00:35:36] It depends how you set up your vendor relationships. If you have a lot of 14 day, 30-day terms, yes, because you got all that flow-through you got account for once you close. We pretty much ran pretty close to the day of operations. So, it is literally just the leases. Then, we’ve got deposits back. So, that was good too from utilities and everything else. So, we didn’t really run along receivables that we owed.

Michael Blake: [00:36:04] And you basically moved to a cash-base-

Milas King: [00:36:07] Exactly, yeah.

Michael Blake: [00:36:08] You didn’t pay for anything unless you had the cash to pay for it.

Milas King: [00:36:10] Right.

Michael Blake: [00:36:14] Any other key lessons that you can think of or maybe something that you might have done differently in closing either of these businesses?

Milas King: [00:36:25] Experience is the best teacher. So, looking back, there’s lots of things I know I should do. But at the time, you don’t know until afterwards, right. But I do tell other people that are looking to start their own businesses is expect to fail. That way, the pressure’s off. I said, you have, at least, experience. You’re in the weakest position ever. You’re going to put all that pressure on yourself. So, if anything, prepare yourself to try it again.

Michael Blake: [00:36:50] That’s interesting. It reminds me of what I think is the Samurai code. Nothing I’m an expert in Japanese history, but I think the Samurai code is samurai would go out to battle with the mentality they’re already dead.

Milas King: [00:37:03] Got you. Okay, yeah, I’ve heard that.

Michael Blake: [00:37:06] They had nothing to lose, right?

Milas King: [00:37:07] Yeah.

Michael Blake: [00:37:07] So, if you’re already dead, sure I’ll jump into the five other people with spears, and swords, and stuff. Why not, right?

Milas King: [00:37:14] And the other thing that I would advise is, for me, with that mentality, until I reach a certain point, I always just committed my own money. I see a lot of people, they use other people’s money. I’ve never been comfortable with that, right. And so, when I would go in expecting to fail, I just make sure I was the only one at risk.

Michael Blake: [00:37:32] I think that’s smart. You see a lot of — you see the use of an expression called friends, family, and fools that will fund startups, right. And at the outset, they say, “Look, I don’t care if I get money back. I’m just investing in you. I’d like you to be successful.” And sometimes, it turns out to be right. Sometimes, it’s not, right. And maybe your business is not doing as well as you thought. And I was kind of curious when I might be able to get some of my money back.

Milas King: [00:38:04] Right, right.

Michael Blake: [00:38:05] I thought you weren’t interested in that. Well, I got some expenses now.

Milas King: [00:38:09] It is funny you say that. You know how I funded DaVinci’s?

Michael Blake: [00:38:12] No.

Milas King: [00:38:12] I literally went to my dad, and I said, “Let me rent two credit cards from you. I’ll pay you $100 a month until I give them back to you balance free.” So, he lent me two credit cards. We bought some used equipment, and some stuff and Best Buy, and that’s how we started.

Michael Blake: [00:38:27] Is that right?

Milas King: [00:38:28] Yeah.

Michael Blake: [00:38:28] And you paid back every penny?

Milas King: [00:38:29] Yeah. Within like nine months, I gave him his card back.

Michael Blake: [00:38:32] And with all the other businesses, you paid all your vendors. Anybody that likes any credit, you paid back every penny, correct?

Milas King: [00:38:38] Yeah, yes.

Michael Blake: [00:38:38] And I think you’re proud of that.

Milas King: [00:38:41] Yeah.

Michael Blake: [00:38:41] As you should be. You didn’t walk away from anything, nobody hung anything. And if you ever need them again, they’ll be right there for you.

Milas King: [00:38:48] My dad has been there every time. When I did the studio, he loaned me $30,000. And when I was closing it, I converted his investment into a straight interest loan. So, over five years, I just made payments to close him out as I was closing the business out.

Michael Blake: [00:39:03] When you take money from family and friends, I mean, I don’t think I could do it either. I don’t have a suspension of guilt or responsibility.

Milas King: [00:39:16] Right.

Michael Blake: [00:39:16] And it would just make for some pretty awkward Thanksgiving conversations and Christmas conversations, right? “Pass the turkey. And by the way, how’s your business doing Asia?” Chirp, chirp.

Milas King: [00:39:28] Right. Like I’ve told you, I have entrepreneur’s credit. Some things work, some things didn’t. But your family and friends, they didn’t do a credit check when they gave you the money. So, they were always the first I paid.

Michael Blake: [00:39:38] Yeah. This has been great. I think our listeners are going to learn a ton. And, again, I’m so grateful for your willingness to come on and talk about this – the good, bad, and the ugly. Hopefully, you’ll never have to go through it again.

Milas King: [00:39:52] Right.

Michael Blake: [00:39:52] But, obviously, if you do, you obviously know what you’re doing. If somebody is kind of thinking about this, can they reach out to you, maybe shoot you an email-

Milas King: [00:39:59] Sure.

Michael Blake: [00:40:00] … or something and ask you about your experience with it because I think it would really help them.

Milas King: [00:40:04] Yeah, absolutely. You can reach me milas@davincisdelivers.com.

Michael Blake: [00:40:06] @davincisdelivers.com.

Milas King: [00:40:12] Yeah.

Michael Blake: [00:40:12] Okay. So, we’re adapting. Well, that’s great. Thank you so much. That’s going to wrap it up for today’s program. And I want to thank Miles so much for joining us and sharing his expertise with us.

Michael Blake: [00:40:22] We’ll be exploring a new topic each week. So, please tune in, so that when you’re faced with your next business decision, you have clear vision when making it. If you enjoy this podcast, please consider leaving a review with your favorite podcast aggregator. It helps people find us, so that we can help them. Once again, this is Mike Blake. Our sponsor’s Brady Ware & Company. And this has been the Decision Vision Podcast.

Tagged With: customer data, data driven decision, DaVinci's, Davinci's Pizza, Dayton accounting, Dayton business advisory, Dayton CPA, Dayton CPA firm, food delivery services, going out of business, Michael Blake, Mike Blake, Milas King, personal guarantee, pizza, pizza restaurant, Uber Eats

Inspiring Women, Episode 10: Leadership Without a Title (An Interview with Janet Smith Meeks, Part 2)

June 3, 2019 by John Ray

Inspiring Women PodCast with Betty Collins
Inspiring Women PodCast with Betty Collins
Inspiring Women, Episode 10: Leadership Without a Title (An Interview with Janet Smith Meeks, Part 2)
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Janet Smith Meeks with Betty Collins, Host of “Inspiring Women”

Betty’s Show Notes

Leading without a title: it’s tough, it’s risky, it’s not always as efficient as leading with a title. And sometimes you feel like you’re running uphill because you’re often seen as having no authority. But leadership goes beyond the CEO or the shareholder or owner, but they are not the only person in the organization who matters.

And even though I have a title now, I still lead without a title. It takes trust. People want to follow you when they can trust you. Trust is earned and developed over time, it’s not easy, and it requires a focus on helping, serving, consistency, and a genuine concern for the job and the people you are responsible for. It takes a lot of time and effort to build all that and to learn to look for opportunity.

Join me as I talk with Janet Smith Meeks about this other type of leadership in part two of our two-part interview.

Janet Smith Meeks, Healthcare Alignment Advisors

Janet Smith Meeks

Janet Smith Meeks has devoted nearly four decades of her professional life to the healthcare and financial services industries. As a C-suite executive and corporate director, she has vast experience in finance, strategy, operations, marketing, business development and leadership effectiveness.

Janet has served in executive roles for four nationally known healthcare systems, including Trinity Health (the second largest Catholic Healthcare system in the nation) and the prestigious Vanderbilt University Medical Center. Janet spent nine years as president of Mount Carmel St. Ann’s Hospital in Westerville, Ohio where she led the organization to peak performance through applying the key ingredients of Gracious Leadership.

As co-founder and CEO of Healthcare Alignment Advisors, Janet uses her experience to guide C-suite executives across multiple industries in strategies that are designed to optimize corporate performance within a positive work environment.

Janet is the author of Gracious Leadership: Lead Like You’ve Never Led Before.

“Inspiring Women” Podcast Series

Betty Collins, CPA, Host of “Inspiring Women”

“Inspiring Women” is THE podcast that advances women toward economic, social and political achievement. The show is hosted by Betty Collins, CPA, and presented by Brady Ware and Company. Brady Ware is committed to empowering women to go their distance in the workplace and at home. Past episodes of “Inspiring Women” can be found here.

Show Transcript

Betty: [00:00:28] Leading, it doesn’t take a title. Leadership is such a hot topic in today’s world. We have tremendous amounts of leadership areas – between our homes, our businesses, at school, the community, and, dare I say, politics. People are looking for leaders.

Betty: [00:00:47] Leadership, to me, is simple. It’s pure influence. You don’t have to have a title to do that. Sometimes, the title obviously makes it easier. It’s why I’m doing a podcast about this topic. This is part two on leading. Today, we’re going to talk about leading, no title needed.

Betty: [00:01:07] I just want to give you a quick summary of my last podcast, in case you didn’t get to listen to it; I would challenge you to listen to it. Really, we talked about leadership being influence. It starts with you.

Betty: [00:01:18] You have to own when you lead. Your mindset has to be open to many types of different change, and circumstances; you have to be willing to look at things totally different sometimes. The most important thing is you’ve got to show up every day when you lead. Yesterday is over.

Betty: [00:01:36] Be responsible with your time. We also talked a lot about that. When you do finally get to have a title where you can influence, be responsible. Make sure you’re using it for the good. Then we ended with Janet Meeks. She’s the author of “Gracious Leadership.” You will really love her interview today. You’re going to just really get into it.

Betty: [00:01:55] Leading without a title, it can be really tough. It’s risky. It’s not as efficient, sometimes. You feel like you’re running uphill. You are perceived, really, as having no authority. It takes a lot of depth of commitment. Leadership goes beyond the CEO. It goes be beyond the shareholder, or the owner. They are necessary, by all means. We have to have somebody there, but they’re not the only people in the organization that lead.

Betty: [00:02:24] Many years ago, I was not the owner. This was before I was the owner. I was the employee, and I absolutely led without a title. It frustrated some of the owners within that organization, because I was treated like an owner by my peers. I had the respect, and it paid off for me. Even today, as the owner, there are times I still lead from behind, without the title. Then, eventually, I had a lot of reward because of that hard work. I get to lead my office. I serve on the board of directors. I direct a women’s initiative at Brady Ware.

Betty: [00:03:02] I didn’t always have the titles, but I have them now. I guarantee you, I’m still leading without a title. What does it take to do that? Well, it takes trust. If you’re going to lead without a title, it will take trust. It’s the simple truth. People simply want to follow you, when they can trust you. Trust is earned, and it’s developed over time, and it is not easy.

Betty: [00:03:27] To be trusted, there’s just some real minimums. You have things that you have to do to be trusted. First, you have to do what you say you’re going to do. If you say it, then you better do it. You have to focus on helping, and serving. You certainly have to be consistent. Nobody likes a leader who is not consistent, and they never know where they’re coming from. You have to genuinely care about the people, and what it is you’re doing.

Betty: [00:03:56] Who do you trust in life, right now, and why? Is that you? Do you act that way?  Believe me, it takes a lot of time and effort to build that. Never underestimate that. When you’re leading without a title, trust is the core to what you’re doing. It also takes a lot of patience to lead without a title.

Betty: [00:04:15] I came across a really great quote from [00:04:18] Robin S. Sharma. I [00:04:22] like this visual that he kind of gives. “I want you to think about a farmer in a field, totally barren; acres and acres of it. Then I want you to picture it totally, totally full of beautiful high, growing, green corn stalks. Think of those two pictures. All it is is that the farmer has patience, and he trusts the process. He just has the faith, and the deep understanding that through daily efforts, the harvest is going to come. Then, one day, almost out of nowhere, there it is, and you have this field full of good, really good corn to pick.” Let’s take that quote to your world. Patience, trusting your process, and knowing that through daily effort, the harvest is going to come.

Betty: [00:05:15] For the listener today who is the leader with the title, start thinking about those leaders in your company that don’t have a title. You know who they knowledge, and hopefully you’ll do something about it. In order to lead without a title – trust, patience … You have to be the solution, and not the victim. You have to look for the opportunity, if morale is down, culture’s tanked, piles of work are overwhelming, turnovers keep happening … The employee from hell sits next to you. In fact, if you were the title- had the title of HR Director, you would probably ask them to be alumni, the first day you were on. Clients expect way too much. Some of the clients owners think are great, and they’re really not. They should also become alumni. Does this sound familiar to you? By the way, every business, every organization has these issues.

Betty: [00:06:06] The difference is how those who lead handle it, title or not. Be the solution, and not the victim, and look for that opportunity. When people are negative, be positive. When the work piles are high, figure out how to prioritize them. Look for opportunity. You’ve got to observe your surroundings to see that opportunity, so that you – you – can save the day.

Betty: [00:06:31] Here’s a quote I found: “Sometimes, saving the day is pretty uncomfortable.  Sometimes, being the leader without the title, when there’s a titled person right next to you, isn’t real comfortable, but the more you leave your comfort zone, the bigger your comfort zone becomes”

Betty: [00:06:46] In order to lead without a title, you have to have the mindset of a leader. Remember, great leaders talk about vision and ideas, not others. Having that mindset, when you’re leading without a title, of a true leader – it’s a choice every day. You have to choose to be your best. If you really believe what you’re doing matters, and if you really have purpose, and a vision of the future, then that choice is easier.

Betty: [00:07:13] Those are key things that you have to have. [00:07:16] You have to truly … It matters in a vision. [00:07:18] I really have that in my life. I really believe in the marketplace, the business world, the economy, and that accounting has a role to play in that. The success of the marketplace then ensures that the employees that work there have provision for their households; those households, or communities in which we work, and all play, so it matters what I do. It matters what my peers do. That’s a key component, when you want to make the choice to be the best every day. Then I have a vision of what that marketplace can look like, and you’ve got to be able to perceive, or show that, and influence those around you.

Betty: [00:07:56] To be a leader without a title, it takes ability. You’ve got to be able to create value. It’s what leaders do, title or nothing. There’s nothing worse than being busy at something, and working hard for really very little value. Let me put it to you this way, why would you paint a car, overhaul its entire interior, put a new stereo system in, if there wasn’t an engine in the car? The car really has no value, and everything you’re doing around it has no value. Doesn’t matter that it’s got cleaned-up paint look, right? If you can’t create value, you probably should walk away from the organization you work for, or volunteer for.

Betty: [00:08:39] If you aren’t perceived as value, maybe you should consider that, or you create the value, and you seize the opportunity. If you’re so good that they can’t ignore you … If they do, maybe they need to- maybe you need to reconsider things, but if you’re so good that they can’t ignore you, that influence will continue to go on, and you will lead, because you’re not just good; you’re probably really great at what you do. Take time to make sure that your game is not just good, but great, and add that value.

Betty: [00:09:11] Leaving without a title, you’ve got to put people first. My team is led by my tax manager, Loranί, who decided for ’19 that our mission and tagline would be, “People, purpose, and process.” Accounting is not exactly real motivating – spreadsheets, software, the new rules, the new laws – but the people it affects, and the process, how it gets done, can be inspiring, because you can see, again, what we do matters. The people getting it done, and the process, then, to get it done is crucial.

Betty: [00:09:47] You’ve got to give credit where credit is due. There is nothing like a leader who takes all the glory. You know who those are. Most importantly about it, don’t get trapped into the mindset that you give up your influence as that leader without a title, because you just don’t think you have any. Putting people first – huge, huge deal.

Betty: [00:10:12] I searched the internet to find examples of leaders that were behind the scenes. There’s plenty of them, but the one that really caught my eye was a janitor of a school, middle school, at that, with about 900 kids. Imagine the mess every day. The janitor, Mr. Eugene, as the students called him, was given a standing ovation by the kids, and the teachers of the school for his service; service of a thankless job.

Betty: [00:10:38] He did it with such grace. He did it by greeting kids every morning, by high five, by bumping the fist; always smiling, and not complaining. If a mess needed cleaned up, he just did it. He accepted this award so humbly. I cannot imagine those kids, as I watched them stand and cheer him on, and high five with him, I cannot imagine that they will never not stop talking about Mr. Eugene in their middle school. He was the janitor. This is how he conducted his life.

Betty: [00:11:12] I end with this thought: become the leader you want. You may just be surprised at the results, not just on your professional life, but on your personal life, as well. Never get trapped up in thinking you can’t lead without a title, and have influence. Leading with a title – use it responsibly. Leading without a title – it takes courage, and perseverance, which can result in such fulfillment, and reward.

Betty: [00:11:41] The last podcast, I interviewed Janet Meeks, who is the author of “Gracious Leadership.” You want to stay tuned for another interview with her. It’s really going to be good. It’s going to blow you away.

Betty: [00:11:51] Today we’ve been talking about leadership without a title. It’s my privilege today to have someone who truly is an amazing leader. Janet Smith Meeks has devoted nearly four decades of her professional life to healthcare, and financial-services industries. She is an amazing executive, and director, and she wrote a really, really great book, “Gracious Leadership: Lead Like You’ve Never Led Before.” I’ve read this book. and it really is just impactful with such simple things. It’s amazing what the power of those simple things can create in leadership.

Betty: [00:12:26] I’m just so thrilled to have you here today, Janet. We’re going to just talk a little bit about leadership from your perspective. Leaders without a title – the podcast is a tougher one, because leading without a title can be harder. Really, to me, leadership is influence. Janet, I’ve got a couple of questions about leading without a title. Leaders without a title, obviously, must lead through influence. Would you share an example of how you led through influence earlier in your career, when you didn’t have the C-suite title?

Janet Smith Meeks: [00:13:01] Absolutely, Betty. For the overwhelming majority of my career, I was not in a line function with a lot of employees. I was in a staff function, such as leading strategic planning, or marketing, where I definitely had employees, but I didn’t have the 1,900 employees that I was blessed to follow when I was at St. Anne’s.

Janet Smith Meeks: [00:13:23] You take me back to my early days at my first employer, which was Bank of Mississippi, now BancorpSouth. I was a management trainee, and then immediately after that was named the administrative officer, and was an assistant for Mr. Patterson.

Janet Smith Meeks: [00:13:42] Mr. Patterson asked me if I would coordinate the bank’s responsibility associated with a 10k run call the Gumtree Run. It had about 2,000 runners. That may not sound like a big responsibility, but to a 24-year-old kid, it was a big deal.

Janet Smith Meeks: [00:14:03] It was important, because it was my responsibility to make sure that we had every intersection covered with a guard, who was trained to know when to be there, what to do, when they can leave. I was barely known in the bank, but I had to start building relationships with people, getting to know them, being kind in my conversations with them, which, by the way, was the only way I knew how to be, but, then, asking them for their help.

Janet Smith Meeks: [00:14:32] We did that. We were able to successfully staff this race for several years without incident. The main thing, after the event was over, was taking time to celebrate, and to thank them, and to give those volunteers the credit for the great work they had done. Yes, I had organized it – Mr. Patterson knew that – but we wanted to give to the praise to the people who were on the front line, really making it matter.

Betty: [00:14:59] That’s one of the key things is giving the right people the right credit. A bad leader takes all the credit, when they really-

Janet Smith Meeks: [00:15:07] Always.

Betty: [00:15:08] -when you’re only as good as your team.

Janet Smith Meeks: [00:15:09] The bad leader takes the credit when things go well. When they don’t go well, they point the fingers at others.

Betty: [00:15:16] Right. You led a large hospital for almost a decade. Please share some examples of the employees who led without that title.

Janet Smith Meeks: [00:15:26] I think of two or three examples. First of all, let’s talk about environmental-services employees, where they all have exactly the same title; maybe they’re an Environmental Tech I. Even within a group of 10 or 20 housekeepers, leaders will emerge. They can emerge either as naysayers, who are going to want to take the group into a dark place, or they can emerge as positive forces that can help to unify the team, and provide value to the organization.

Janet Smith Meeks: [00:16:03] It happened every time, and thankfully, most of the leaders that we had, the informal leaders, wanted to help. What I see that they do is that if a manager needs some extra work to be done, a good leader without a title would raise his or her hand and say, “I want to do it.” A good leader without a title, if some negative information was being spread, would choose to take a positive stance, and to help his or her colleagues see the reality of what is being discussed; not to immediately go to a place of negativity.

Janet Smith Meeks: [00:16:44] Nurses … We have lots of front-line nurses, but it’s within the ranks of those nurses that the clinical manager, or the charge nurse will emerge. How we identify the next rising leader within nursing would be to see who, from our front-line nurses, has asked to have stretch assignments; has gone above and beyond the call of duty; has been a positive influence in conversations with his or her colleagues.

Janet Smith Meeks: [00:17:17] I think it’s really important for people without a title to really think of it this way: “I don’t have a title yet, but how I show up, and the work that I’m doing every day can actually position me well to have that title that I would want to have one of these days.”

Janet Smith Meeks: [00:17:38] Then, really, there’s a third category that I would like to mention, because I think all too often people miss out on the power of the individuals in these positions. Those are the executive assistants to the C-suite leaders. Although they might not have a title that has the word chief in it, like Chief Executive Officer, the Executive Assistants command a lot of control within organizations. They are the gatekeepers to the executives. They know what’s going on. I would say it’s always a wise thing to befriend the Executive Assistants within any organization. They’re very important people.

Betty: [00:18:21] Good advice. Great advice, in fact. Well, our last podcast, you shared some lessons of leadership that you learned outside of your workplace. Can you talk about any examples where leaders outside of that workplace, they didn’t have that fancy title, but they had a maximum impact?

Janet Smith Meeks: [00:18:38] I think of a couple of examples, Betty. One takes me all the way back to kindergarten, where one of the teachers, Mr. E.O. White, a very precious man, sat with me at the table. I was writing my “N”s backwards. Instead of telling me, “You’re doing that incorrectly,” he sat down with me, and guided my hand, and showed me how to write the “N” the right way.

Janet Smith Meeks: [00:19:09] That really struck me, and I have held on to that moment, that memory, forever, because it helped me to understand that instead of telling our employees what you’re doing wrong, it’s our responsibility to show them what they need to do to get it right.

Betty: [00:19:28] Very good.

Janet Smith Meeks: [00:19:29] That was really impactful at the age of four, or five. Then, probably not surprising to you, the other two individuals who, outside the workplace, have had the most impact on my life are my parents. I shared a bit last week about my father, and the stance that he took, and the courage that he displayed in the midst of the 1960s.

Janet Smith Meeks: [00:19:51] Another comment about my father: he was a very busy attorney, and would be all over the country representing his clients, but I don’t ever remember a single time when he missed one of my basketball games. That meant a lot to me. It showed me he cared, and it showed me how much, frankly, that he loved me. He was also the first person, after the game was over, who wanted to go home, and debrief every play of the game.

Betty: [00:20:18] Sure.

Janet Smith Meeks: [00:20:19] My mother, in a slightly different way. She never graduated college. She did attend college, but she was a bank teller, and she was very much a community volunteer. She was the president of the PTA. It was my mother, who role-modeled kindness, consideration, and thoughtfulness that has really helped to shape and form me into the person that I am today. I really think, at the end of the day, that although they don’t have titles, per se, as we would view them in the workplace, there probably is no more important title than mother, or father.

Betty: [00:20:57] Right. That influence is so needed in your life, as a child; as an adult child, it still is. In corporate America, of course, we always hear it’s better with  more, or with less. What can leaders do without a title to create more value to the organization, and also to grow professionally?

Janet Smith Meeks: [00:21:15] I think there’s a ton of potential for leaders without a title to grow professionally, and to add more value to the organizations. I mentioned earlier that they need to ask for stretch assignments. I don’t know why it is that we are so timid about volunteering to do something that we’ve never done before, other than the fear of failure.

Janet Smith Meeks: [00:21:39] I think in organizations where they view failures as learning opportunities, and I’ve heard it said, “If you’re gonna fail, fail fast, and then get up, and go again,” but to take on stretch assignments, and to do them well; then to make it clear to your supervisor that, “I really enjoyed this. I’m so glad you were pleased with the results. Please keep me in mind if you have other stretch assignments …”  That truly can pave the way for a potential promotion at some point in time.

Janet Smith Meeks: [00:22:10] Then, I think that being a positive force among your co-workers is always going to be extremely valuable, because it helps you to establish your personal brand. You want the leaders of the organization to see you as an optimistic positive can-do person, as opposed to potentially being categorized as a naysayer, or a complainer. Very, very important. I think it’s important that we realize the less time we spend complaining, the more time we have to add value to the organization.

Janet Smith Meeks: [00:22:44] Then, lastly, I think that, as a leader without a title, it’s really important for you to have the courage that if you see a concern, or a problem that, rather than grousing about it with your peers, with your colleagues, have the courage to go forward, and share that legitimate concern with your supervisor. I believe that when leaders are so open, and welcoming to hearing complaints, and viewing them as gifts, or opportunities to serve that we can have more transparency within organizations, and perform at a higher level.

Janet Smith Meeks: [00:23:23] I think it’s important for employees to understand that we, as leaders, can only fix what we know is broken. If we don’t know about a problem, then, to us, it may not exist. I think that having that courage to speak up is really important.

Janet Smith Meeks: [00:23:39] Then, I think that, in summary, you just need to prove your value to your organization by doing what you do in the best manner possible, every day. Then, look for opportunities to become empowered as your leaders trust you. Ask for more opportunity, and then that will give you the potential to be all that you were created to be, and hopefully, to have a promotion down the road.

Betty: [00:24:06] Well, Janet, it has been such a pleasure asking you questions, and just hearing your perspective on leadership, whether there’s a title or not. It’s why I think your book, “Gracious Leadership,” is having success. It’s no doubt that you’ve led like you’ve never led before, and you’ll continue to lead like you’ve never led before. It’s just who you are. We are grateful today for your time, and we would love to direct people to your website. What would that be?

Janet Smith Meeks: [00:24:33] The website is www.GraciousLeadershipbook.com. I do invite you to go to the website, scroll down to the bottom of any page, and sign up for the free Gracious Leader blog. By the way, I just learned that the book is now in 44 states across our nation-

Betty: [00:24:54] Very nice.

Janet Smith Meeks: [00:24:54] -so, it’s continuing to have a big impact, and, for that, I have been extraordinarily humbled.

Betty: [00:25:00] Well, we are glad that you had this passion, and you have lived it out, because we are in a time where we really need leadership; that’s for sure. Thank you, again, and have a great day everyone.

Tagged With: Dayton accounting, Dayton business advisory, Dayton CPA, Dayton CPA firm, gracious leadership, Healthcare Alignment Advisors, healthcare leadership, influence, influencer, Inspiring Women, Leadership, leadership attributes, leadership examples, leadership insights, leadership without a title, patience, trust, trusted leadership, trusting the process

Inspiring Women, Episode 9: Leadership With a Title (An Interview with Janet Smith Meeks, Part 1)

June 3, 2019 by John Ray

Inspiring Women PodCast with Betty Collins
Inspiring Women PodCast with Betty Collins
Inspiring Women, Episode 9: Leadership With a Title (An Interview with Janet Smith Meeks, Part 1)
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Janet Smith Meeks with Betty Collins, Host of “Inspiring Women”

Betty’s Show Notes

Everywhere today you see people are looking for great leadership. When you’re a leader, you can influence. You can change your world around you. You can impact people in your life and organizations. You can be part of success because of your leadership and influence. And you can use that title responsibly for yourself as well as for others.

Leadership, influence, AND the title are all one package deal.

One of the people who I love, I’ve heard speak, and read her book on leadership, is Janet Smith Meeks. She is so passionate about how we can lead. She wrote a book called Gracious Leadership. You should check it out. It’s really good. She lives it. She wants to change the world for the good. She’s a leader because she influences those around her.

And I’m am so thrilled to have interviewed her for this episode. This episode is part one of my two part interview with her.

Janet Smith Meeks, Healthcare Alignment Advisors

Janet Smith Meeks

Janet Smith Meeks has devoted nearly four decades of her professional life to the healthcare and financial services industries. As a C-suite executive and corporate director, she has vast experience in finance, strategy, operations, marketing, business development and leadership effectiveness.

Janet has served in executive roles for four nationally known healthcare systems, including Trinity Health (the second largest Catholic Healthcare system in the nation) and the prestigious Vanderbilt University Medical Center. Janet spent nine years as president of Mount Carmel St. Ann’s Hospital in Westerville, Ohio where she led the organization to peak performance through applying the key ingredients of Gracious Leadership.

As co-founder and CEO of Healthcare Alignment Advisors, Janet uses her experience to guide C-suite executives across multiple industries in strategies that are designed to optimize corporate performance within a positive work environment.

Janet is the author of Gracious Leadership: Lead Like You’ve Never Led Before.

“Inspiring Women” Podcast Series

“Inspiring Women” is THE podcast that advances women toward economic, social and political achievement. The show is hosted by Betty Collins, CPA, and presented by Brady Ware and Company. Brady Ware is committed to empowering women to go their distance in the workplace and at home. Past episodes of “Inspiring Women” can be found here.

Show Transcript

Betty : [00:00:00] Leadership, it takes more than a title. This podcast, along with a million other podcasts, is about leadership because it’s just a really hot topic. It’s something that is so needed everywhere. Leadership takes more than a title. Maybe you’re fortunate enough to have that title in your life …

Betty : [00:00:20] Everywhere today, you see people are looking for great leadership. It can be in your home, your business, nonprofits you volunteer for. It can be politically, for sure, schools, education, et cetera, et cetera. Just great leadership is needed. Great leadership, to me, it engages, and influences the followers to just develop, be better … It’s all positive. Again, you don’t have to have that title to be an effective leader, but that is for part two of this series.

Betty : [00:00:53] Are you a leader with a title? Maybe you’re striving to become that leader, and get the promotion, and the title, and all the perks/headaches that go with it. Maybe you’re frustrated, as a leader, and you’re just not getting that engagement. You’re just not influencing. Maybe you’re striving to get a promotion, and you continue to be overlooked. Maybe you’re also just looking for a good leader, someone that you can follow.

Betty : [00:01:19] I just want to take all of those scenarios, and I want to share you my insights today on leadership. I’ve led, and I’ve followed, and I’ve done both at the same time; we all have, but it’s more than that title, and that perk. When you’re a leader, you can influence. You can change your world around you. You can impact people in your life, and organizations. You can be part of success, because of your leadership, and influence, and you can use that title responsibly, for yourself, as well as others.

Betty : [00:01:49] Leadership, it gives you more than a title. It gives you a authority, it gives you that … You can lead organizations, and people. It’s guidance, it’s directions, it’s even control, which we, of course, all like. It’s about being intentional. It’s really about engagement. To me, at the end of the day, leadership is nothing more than influencing. It’s why you don’t have to have that title, but again, that’s for part two of this podcast.

Betty : [00:02:16] Think about who’s been an exceptional leader in your life – any part of it, any area of it, any age. Who led, and you followed? Who’s come into your mind right now, because I’m sure there’s people in your life that you’re thinking about? Who also was that leader with the title, who really had a negative impact, and you never want to be that person?

Betty : [00:02:40] I’ve been fortunate enough to have great leadership all around me, and I’ve experienced, I’ll call it, the dark side, as well. I’m going to start with those people we have in our lives that have influenced us, but they’re from afar, right? You’ve never met them.

Betty : [00:02:57] One of those influencers, for me, back in the young age, as I was getting out of college, was President Ronald Reagan. I never met him. We never had coffee. He never had me come to the White House. By the way, this is not a political podcast; I want you to know that … He influenced those around him, and you could see it.

Betty : [00:03:16] I recently watched a documentary of his first big meeting with international leaders. They knew his title. They knew what his job was, but they really didn’t have much to say to him. He wasn’t really respected that day. In fact, he remembers leaning over, looking at people going, “Hey, I’m Ron,” and they still just … There was no connection. There was no engagement. He certainly left there with no influence.

Betty : [00:03:42] The next time he met, the next time – again, they knew his job, and they knew his title – but it was different, because this time, he didn’t have to say who he was. He didn’t have to introduce himself. He was the focus. It was all completely different, because he had gained tremendous respect because of the success, and results he was having as the president, and it was just different,  and he was an influencer.

Betty : [00:04:10] Of course, we always like presidents, once they’re out of office, but, why did I like him? He was optimistic. He always used humor. He was respectful, but he was a driver of the agenda of the day. That agenda, for him, was conservatism, and it was the American people. He also had a lot of … He was a Conservative, but he was respected by many Liberals, and it was a very united country at that time, with a lot of success. I think of him today, and I still watch things about him … You just feel better.

Betty : [00:04:41] You all have those people in your life that you look, from a distance, and from afar, but really, what I want to focus on is who has been around me. Most of my career, of course, has been focused in business, as a CPA, and I had … I had one major job outside of accounting. I worked in food service. I was the Director of Food Service for a college campus.

Betty : [00:05:03] I worked for a man by the name of Austin Swallow. He influences me to this day. I haven’t seen him probably in 10 years. He influences me because his very core was what drove everything. That was his faith, and his ethics, and what he believed. There was never any compromise for that. He didn’t beat it on you. He didn’t shout it from the mountain top. He did none of those things. He just lived it, and you knew it was there. Family was more important to him because he always emphasized – those moments never come back.

Betty : [00:05:33] In business, we had a hard job feeding college kids food, where you had to make it for a thousand, so it was never real rewarding. When it was hard, you stayed the course. If you didn’t do your job, you owned it, and you always took whatever it is for that customer.

Betty : [00:05:46] He lost a big account, and he knew for a while that it was going to end, but he still led. He did his job, he fulfilled his obligation. He finished to the end with pride, and walked away that day, already knowing, for about 60 days, he had been fired. He never had any regrets about it. He let me fail. He did those type of things.

Betty : [00:06:07] I was in a company, where I was the only woman. There were about 30 people, totally, in the company. He made sure I developed, and had success, and I climbed the ladder there very quickly at a very young age. He valued his employees. He had a lot of loyalty because of it. He always talked to me about executive presence. He always would say, “If you want to be taken seriously, you gotta act accordingly.” Those four years of working with him, as a leader, watching him, influenced me in these last 30.

Betty : [00:06:35] I’ve also seen the dark side, but I don’t want to focus on that today. I really want to focus on the good side.  Which are you? Which do you want to be? Who is influencing you right now? Is it good? Is it positive? Who are you influencing right now? Is it good, and is it positive?

Betty : [00:06:53] Leadership, it starts with you. It absolutely starts with you. Here’s a great thing I came across. I don’t know where I found this, I just have it in my notes, and I’m not sure what I got it from, but it’s really good. “Great leaders talk about vision, and ideas. Average leaders talk about things, and small leaders talk about others.” Then, “Those who lead them talk with them, and they all join in, and they tell others.” Three very different … Great, average, and small.

Betty : [00:07:23] Take it a step further. What positive qualities of leadership do you appreciate? Are you doing that? In what ways are you a leader? Who has been the leader with the title that influenced you the most, and why? I would challenge you, after this podcast, or think about that, as you’re struggling through leading, or you’re struggling with a leader, or you want to be a better one.

Betty : [00:07:42] You got to think differently. Mindset, you’ve got to have that in all roles, and positions in your organization, or your family, or at the school board. It doesn’t matter. They’re all important, and they serve a reason. You have a mindset that thinks differently when you’re a good leader.

Betty : [00:07:58] True leaders do not create more followers. It’s kind of easier to have followers than it is to create more leaders. If you’re really good in your job, in your career, in your company, you will have it. You will have a legacy one day, because you created leaders to come behind you. If you’re fortunate enough to get at the top, then you have you have an obligation to send the elevator down. Not my statement, but it’s a good one.

Betty : [00:08:23] In the mindset of a leader, all things are possible. In the mindset of an expert, a few things are possible. I say those two sentences because, sometimes, your talents as an expert, or a technician, or a really good hair salon … You can make someone look really good. Doesn’t mean you can be a leader. Leaders, probably you’re not going to be the technical expert. In the mindset of a leader, you understand what you’re good at, and what others are good at.

Betty : [00:08:55] We all start out as an original, and a lot of times, we just become a copy. Instead of transforming, we settle for conforming, and nobody is inspired when you conform. Instead, they all become leaders that they don’t have. If you’re frustrated with what’s happening around you, it’s time for change on your part. If you think, and renew your mind, you will change the way you feel, and you will change your behavior.

Betty : [00:09:20] Here’s another thing about a great leader. They show up every day. They don’t look at the past, and say, “Look what I built.” They don’t look at the past, and go, “But I did this yesterday.” You’ve got to show up every day. The title, ‘What you did in the past as a leader,’ probably is not enough; it doesn’t sustain.

Betty : [00:09:37] Truly, if you’re not at the table, then your perspective is never going to be heard, so you’ve got to be there. Decisions are made by those who show up. You can come to the table, and you have to either eat, or you’re going to be on the menu. I want you to think about that. I’ll say it one more time, for those of you who’re slow: when you come to the table, you either eat, or you’re on the menu.

Betty : [00:09:58] Another thing you have to realize: leadership and influence is never a straight line. You’re going to go from all over, to all over, and back again. Three steps forward, and it’s two steps back, and upstairs … You’re going to do all those different ways. It’s like that famous guy, Forrest Gump. “Life is like a box of chocolates.” You never know what you’re going to be, and who you’re going to affect as a leader. You’re never going to know what the circumstance is. You’re never going to control all that. Showing up every day is really important, and going forward is never- is never easier, sometimes, and going bigger is never easier, most of the time, right?

Betty : [00:10:35] Ways that you can lead, and you can influence … You have the title. I would tell you to use it wisely. You’re lucky enough that you have it. You’ve got to leverage your super power, which is you. I leverage my uniqueness. I am not your average CPA type of a person. I’m more of a personal person. I’m more of a common sense … I am more of a layman terms, let’s get it on the table. I use that. Please do not misunderstand me. Do not let your uniqueness be an excuse for you to act inappropriately, or drive people crazy. Use it so that you can influence.

Betty : [00:11:16] Sometimes, you just got to … As a leader, if you’re going to really lead and influence, you’ve got to invest your time differently. Do you know that there are 1,440 minutes in a day, and there are 10,080 of them in a week? You got to look at your time as an absolute asset, not a liability. People do not email or call me after 5:00, because I don’t pick up, and I don’t answer, unless it’s really, really crucial. It’s very few and far between.

Betty : [00:11:43] I used to be in business with somebody, who had a building, where we had our practice there. He would get a little frustrated with me not being available after hours. I said, “Unless the building is burning down … Oh, wait, you own the building …” You’ve got to set that time. Your time is an asset.

Betty : [00:12:01] You’ve got to look at the way you lead, and influence. A lot of times, people don’t want to let go. Just because you work harder, and you work, and you work doesn’t mean you will lead, and influence. You’ll just be tired. Time is really important. You’ve got to cultivate some resilience within yourself, and within your people, but that’s an entire podcast I wish I had time for.

Betty : [00:12:25] Then, you’ve got to be creative. You’ve got to have some unscheduled time, when you lead, because sometimes, you just got to sit back. I do that on my motorcycle. I do that at the spa. I get those times where I truly, truly, truly step back. Again, leadership starts with you. It’s a mindset that you have to really, really cultivate, and you’ve got to show up every day.

Betty : [00:12:47] Most importantly, lead responsibly with your title, so that those results will influence, and you’ll have engagement that will fulfill your role as that leader. The success of who you are leading is counting on you to do that. I have about 150 people that count on me as a shareholder, and a leader in my company.

Betty : [00:13:08] Today, leadership, influence, and the title – they all come together. One of the people that I love, that I’ve heard talk about, and I’ve read her book on leadership is Janet Meeks. She is so passionate about how we can lead. She wrote a book called, “Gracious Leadership.” You should check it out. It’s really good. She lives it. She wants to change the world for the good. She’s a leader, because she influences those around her, and I’m going to interview her next, so stay tuned.

Betty : [00:13:39] Today, we’ve been talking about leadership with a title. Of course, the next podcast coming will be Leadership Without a Title. Either way you can lead, and it’s my privilege today to have someone who truly is an amazing leader.

Betty : [00:13:56] Janet Smith Meeks has devoted nearly four decades of her professional life to healthcare, and financial-services industries. She is an amazing executive, and a director, and she wrote a really, really great book, “Gracious Leadership: Lead Like You’ve Never Led Before.” I’ve read this book, and it really is just impactful, with such simple things. It’s amazing what the power of those simple things can create in leadership.

Betty: [00:14:24] I’m just so thrilled to have you here today, Janet. We’re going to just talk a little bit about leadership from your perspective. As you know the podcast, I talk about Ronald Reagan being one of my favorite leaders in my lifetime. I would like you to share your thoughts about Reagan, and any particular leadership attributes he possessed that you believe are more important for today’s leaders.

Janet Smith Meeks: [00:14:50] Thank you so much, Betty, for the opportunity to be with you today. It’s so ironic that Ronald Reagan is also one of my favorite leaders, over the course of time. I think Reagan was so impactful, and so memorable because he was known to be the Great Communicator. I believe that the people of America, especially at that time, and now, also, are clamoring for a glimpse of what optimistic leadership looks like.

Janet Smith Meeks: [00:15:21] Reagan frankly said that he was not necessarily a great communicator, but he had the opportunity to communicate great things. In fact, in his campaign for presidency in 1980, there were five simple words that he called his platform – family, work, neighborhoods, freedom, and peace. He was just such an optimistic person that people wanted to follow him. They wanted to hear what he had to say.

Janet Smith Meeks: [00:15:54] I’ll share one funny story about Reagan. In 1981, when he was shot, he tried to walk into the hospital, and his feet buckled, as he was unable to take himself into the facility. He was aided by being put on a gurney, and then was taken into surgery. Quoting Churchill, Reagan said that, “There’s nothing so exhilarated as to be shot at without effect.”

Janet Smith Meeks: [00:16:21] Then, to his wife, he said, “Honey, I’m so sorry. I forgot to duck.” To the doctors, he said, “I just hope you’re Republicans,” to which one of the doctors replied, “Today, Mr. President, we’re all Republicans,” which I think spoke to the unity that this man with his optimism, and his wonderful ability to use humor made him someone that we all wanted to follow.

Betty: [00:16:46] Absolutely. Those are reasons, too, I really respected him, and looked up to him. Even when you talk in your book – it’s titled “Gracious Leadership” – that does not mean you’re nice all the time, and roll over. Reagan could be as tough as he could be as loving, and led. It all mixes together, but he had those skills, for sure.

Janet Smith Meeks: [00:17:08] You’re right, Betty, and I think sometimes people will believe that you have to be a tough leader, or you’re a kind, soft leader, but just as you said, you can be both. You can be tough, and kind; you can be compassionate, and require accountability, and in so doing, you show respect.

Betty: [00:17:24] Right. Sometimes, we learn a lot about leadership outside of our workplace. We only think leadership is in the workplace. Would you share an individual who impacted your leadership convictions, and some lessons that you learned from that person?

Janet Smith Meeks: [00:17:42] Two people come to my mind. One would be my high school basketball coach. Listen, if this coach said, “Jump off the bridge,” I would have said, “Yes, sir, what side?” He encouraged us, and expected us to be our very best. As well as we may have played, he always wanted more. It’s probably not a surprise that, our senior year, we went 24-0 before we ever lost a game.

Janet Smith Meeks: [00:18:07] What I learned from him is that you can encourage people to give their best without screaming at them. He taught us the importance of having a game plan, so that we all were united to work on behalf of the greater good. He all taught us the importance of continuous self-improvement, as we would shoot that one hundredth free shot of the day, perhaps, or run those terribly tiring drills, where we’d have to run the lines of the basketball court.

Janet Smith Meeks: [00:18:37] The other person who comes to my mind is my father. I talk about this quite a bit in “Gracious Leadership,” but my dad was a unique individual; an attorney who, in the 1960s, in the heart of Mississippi, found it to be his calling to advocate for equal rights for all people. He actually was the attorney who told the local school board that the schools had to be integrated, when the federal mandate was issued.

Janet Smith Meeks: [00:19:09] My dad actually was one of a couple of people who escorted the first black child, African-American, Debra Lewis safely to her desk at Carthage Elementary School. He found himself to have become an enemy target of the KKK. They threatened his life. They threatened the lives of my brother, my mother, and myself, and he had to meet regularly with the FBI.

Janet Smith Meeks: [00:19:32] Here’s the most important lesson he taught my brother, and me, two lessons. First of all, every person, regardless of how they are different from us, every person is supposed to be respected. Secondly, he taught us that you always, as a leader, do what is right, even and especially when it’s not popular, and regardless of the cost. I will forever be grateful for those important lessons of leadership that I learned both from my dad, and from my coach.

Betty: [00:20:03] Thank you so much for sharing such a personal story about your father. That was just- that was just great. Why don’t you share with us a little about the most impactful leader from within the workplace, and the lessons that you learned from that individual?

Janet Smith Meeks: [00:20:22] Betty, my favorite professional mentor ever is a gentleman whose name is Aubrey Patterson. He retired several years ago, as the chairman of the board, and the chief executive officer of BancorpSouth, a financial conglomerate that transcends eight states in the southeastern part of our nation.

Janet Smith Meeks: [00:20:39] I was a management trainee; green management trainee, right after having finished my MBA program at Ole Miss, and had the good fortune of being assigned to work for Mr. Patterson. From the very beginning, he put me in situations where clearly I had never been before.

Janet Smith Meeks: [00:20:58] He taught me how to become comfortable being uncomfortable. He gave me stretch assignments. He gave me a little guidance, and then he gave me free rein to go figure it out. Then, I would bring back the work product to him; he could give me some hints about how to improve it, always in a kind spirit. Then, he would assign me the next big stretch assignment.

Janet Smith Meeks: [00:21:22] It was really a continuous learning journey, and it’s one that really helped to mold, and shape my leadership philosophies, because I made it my practice to identify high-potential employees, and to give them stretch assignments, so they could start building more and more confidence, as they broadened their skill sets.

Janet Smith Meeks: [00:21:42] The other thing about Mr. Patterson … This man is absolutely brilliant; so highly well-regarded. He’s won so many incredible awards, including having served as the chairman of the American Bankers Association, several years ago.

Janet Smith Meeks: [00:21:57] He was so compassionate. He was the first one from our bank to show up at the hospital, when I was experiencing a significant health concern related to my first baby. After I left the bank, and went to work for the medical center, Mr. Patterson was the first one always to congratulate me on the birth of my second, and third babies. To have a brilliant business man, who is so, savvy, so effective, so results-oriented, but who also has a kind heart, and he’s not afraid to share that heart by showing his employees how much he cares about them, that stuck with me.

Betty: [00:22:46] Hopefully, Janet, we all have a Mr. Patterson in our career at some point, and take it a step further. We, then, will make sure that we are that Mr. Patterson to someone; make sure that it goes on, because that’s the leadership that people need, in leadership, that they need to see demonstrated in front of them.

Janet Smith Meeks: [00:23:04] You know, Betty, one other comment I have to tell you. When I was writing “Gracious Leadership,” and clearly Mr. Patterson is one of the four professional mentors whom I highlight within the book, it gave me such great joy to reach out to him, and to tell him what his leadership had meant to me, and that I wanted to showcase that leadership within this book that aspiring leaders would be reading, hopefully, for generations to come; to help him see the incredible ripple effect that his leadership has had, and will have for generations to follow.

Betty: [00:23:41] Wonderful. Now, we’ve talked about the good side, so we probably need to talk about the bad, or the dark side, as I call it. There are those leaders out there that probably shouldn’t be leaders, or they’re influencers, and probably are influencing in a negative way.

Betty: [00:23:57] Can you tell us a little bit about that person, or that leader in your life; somebody that just really had an impact, negatively, but probably you used it for the better of what you’re not going to be, right? If you can talk about that?

Janet Smith Meeks: [00:24:13] You’re right, Betty. We certainly learn how to lead from those positive mentors, and we learn how not to lead from those who don’t quite reach the bar. Betty, two people come to my mind. Interestingly, both of them possess the same leadership liability. Each of them was a bully.

Janet Smith Meeks: [00:24:33] I had been recruited to a particular organization, and, of course, during the interview process, everything’s beautiful, all is cool. This is a little piece of heaven. Not so much, once I arrived on the job, and realized that, although this was not an individual to whom I reported directly, I had a close working relationship with the individual.

Janet Smith Meeks: [00:24:58] That person reigned with fear, and terror. It was so pervasive that employees, and leaders throughout the organization literally would fly under the radar for fear that they might get their heads “lopped off.” That was not a culture where I felt at home. To be candid with you, I jokingly tell people I stayed there two years, three months, four days, two hours, and 22 minutes. In other words, it was not a place where I felt that I was going to be able to be all that I was created to be, so I made a conscious decision to leave, when another opportunity presented.

Janet Smith Meeks: [00:25:42] Now, the other example was an individual to whom I reported. This person came into the organization, and was a bully from day one. It was always a little bit scary when I would look at the phone in my office, and see the individual’s cellphone number pop up. I never knew if it was going to be a pleasant conversation, or one that was not so much.

Janet Smith Meeks: [00:26:08] I began to study this individual, and to try to determine what was it that caused the person to have an eruption. There was one time that there was a very unpleasant conversation, and I thought to myself, “I don’t have to put up with this. I’ll leave.” Then, frankly, I did some more reflection and decided I love what I do. I love the people with whom I work. I feel I’m called to serve in this organization. I’ve got to figure out how to work with this person.

Janet Smith Meeks: [00:26:43] I did study the individual’s habits, and what I’ve figured out is that if anyone ever was tentative in how they replied to this individual’s questions during presentations, that’s when the individual was like a shark going in for the strike.  The lesson I took away from that is that, although I always prided myself on being very well-prepared, I needed to double down, and be more prepared than I had ever been.

Janet Smith Meeks: [00:27:12] Furthermore, I needed to try to anticipate the questions the person might ask me, and then answer those questions before the individual had a chance to pose them. Then, when the individual would push back on me, I was armed with facts, and could respectfully push back, which gave the individual boundaries. Thankfully over the course of time, this person changed, at least in the relationship with me, changed from being a bully to actually being an advocate, and a cheerleader for the work that I was doing.

Betty: [00:27:44] Interesting two choices. You chose to leave, because sometimes, that’s what you do. It’s not worth it. Then, secondly, you chose to stay because it mattered. That’s great. We’re going to end today with just one quick, quick thing. “Gracious Leadership” is your book; wonderful book, I’ve read it. Why the word  ‘gracious?’

Janet Smith Meeks: [00:28:03] When I had retired from my full-time role as president of St. Anne’s Hospital in the summer of 2015, I became very contemplative about different leadership lessons I had learned throughout my life – either from my parents, from my mentors, or from my own professional journey. From time to time, I would jot down my thoughts about each of those particular leadership attributes.

Janet Smith Meeks: [00:28:25] Then, in early 2016, I was asked by [00:28:29] Weld [00:28:30] and by the Ross Leadership Institute if I would make a presentation on a leadership topic of my choice. I pulled out my file; I spread out that list of leadership attributes, which, by that time, had grown to around a dozen. Honestly, as I looked at the words on those pieces of paper, the word ‘gracious’ came to my mind.

Janet Smith Meeks: [00:28:51] I know that sometimes people may think “Gracious Leadership” sounds like it’s soft stuff. There’s a whole chapter in the book dedicated to refute that proposition. You can be kind, and respectful, and take your team to peak performance.

Janet Smith Meeks: [00:29:08] Let me give you an example. One of the kindest things a leader may ever do is to tell an employee who is not a good fit in the organization that it’s better for them to leave, and to share that information with them in a kind way, so that they will not have ill feelings towards you, but they will understand that, frankly, you’re watching out for the best interests of the organization, and for them.

Janet Smith Meeks: [00:29:30] Gracious was a word that I thought was appropriate, also, given the state of affairs throughout our country in 2016-17-18, and even now. We know that 30 percent of leaders are toxic, and that a recent Gallup survey has shown that,  around the world, we lose $7 trillion per year in lost productivity attributed to employee disengagement. Most of the time, that comes from having had a bad boss.

Betty: [00:30:04] Well, I cannot thank you enough for taking time today to be here. I would challenge anyone who is listening today buy the book, “Gracious Leadership.” Also, you can find Janet; she has a website. Can you give us your information on that?

Janet Smith Meeks: [00:30:18] It’s www.graciousleadershipbook.com, and by all means, visit the website, and scroll down to the bottom of any page, and join in the free leadership blog. The Gracious Leadership blog that I send out about once a month.

Betty: [00:30:37] It’s excellent. Again, thank you. Leader with the title, leader without a title – either way you can lead.

Tagged With: Dayton accounting, Dayton business advisory, Dayton CPA, Dayton CPA firm, finding a mentor, gracious leadership, Healthcare Alignment Advisors, healthcare leadership, humor in leadership, influence, influencer, Inspiring Women, Leadership, leadership attributes, leadership examples, leadership in healthcare, leadership insights, mentorship

Inspiring Women, Episode 8: Are You Hanging with the Right People? (with Derek Grosso)

June 3, 2019 by John Ray

Inspiring Women PodCast with Betty Collins
Inspiring Women PodCast with Betty Collins
Inspiring Women, Episode 8: Are You Hanging with the Right People? (with Derek Grosso)
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Episode 8: Are You Hanging with the Right People? (with Derek Grosso)

Who are you hanging with these days, in your personal life? Your professional life? Are you okay with it? When you think about the people you surround yourself with, is there a contentment there? Excitement?

We become the people we surround ourselves with. I’m sure you’ve heard that before, but it’s true. And even if you separate your personal life from your professional life, you should have the same process and same expectations from the people you spend your time with.

Join Betty Collins as she discusses this topic with Derek Grosso, CEO and Founder of the Columbus Young Professionals Club (CYP Club), a “for-impact” membership association made up of 25,000 young professionals, entrepreneurs, executives, and creatives who live in the Columbus region. Founded in 2005, the CYP Club is the largest membership organization of young professionals/millennials in the United States.

Derek Grosso, Founder and CEO, Columbus Young Professionals Club

Derek Grosso, Founder and CEO, Columbus Young Professionals Club

Derek Grosso is CEO and Founder of the Columbus Young Professionals Club (CYP Club), a “for-impact” membership association made up of 25,000 young professionals, entrepreneurs, executives, and creatives who live in the Columbus region. Founded in 2005, the CYP Club is the largest membership organization of young professionals/millennials in the United States.

Through Derek’s leadership, the CYP Club has offered hundreds of events, established thousands of connections, volunteered more than 100,000 service hours, donated more than $500,000 to local charities, and contributed $2.7 million in economic impact in Central Ohio since its inception. Derek also advises young professional organizations and membership clubs around the country through The Grosso Group. He is an entrepreneur, a leadership consultant, and a public speaker.

Derek studied entrepreneurship and small business management at The George Washington University in Washington, DC and holds a bachelor’s degree in business administration. He proudly serves the community as a board member for CYP Club Cares, Columbus Inspires, Experience Columbus, and Keep Columbus Beautiful. He lives in Upper Arlington with his wife Nicci and step-daughter Hannah.

“Inspiring Women” Podcast Series

“Inspiring Women” is THE podcast that advances women toward economic, social and political achievement. The show is hosted by Betty Collins, CPA, and presented by Brady Ware and Company. Brady Ware is committed to empowering women to go their distance in the workplace and at home. Past episodes of “Inspiring Women” can be found here.

Interview Transcript

[00:00:00] As I said at the end of our podcast we were going to introduce the CEO of Columbus young professionals Derek Grosso and Derek is just if there’s one person who knows how to hang around with the right people and get the right people to come together. It would be him. He’s built the organization pretty pretty quickly over a time period with 20000 thousand people in it. So today Derek I would like you just to talk for a few minutes about what you do and your organization.

[00:00:29] Well I’m happy to do so and thank you so much for asking me to talk with you a little bit more about the subject. When I first moved to Columbus which was back in 2005 I moved here I didn’t go to Ohio State I didn’t grow up around here so I always kind of say that I had two strikes against me. And so I moved here knowing one person and I saw a need for for myself to connect and network in the community and get to know the city. And I also saw a need for others to do the same. So the organization was born out of that simple idea and it quickly turned into something where a lot of people were engaged with the organization coming out to our event. So it turned into a full time job for me but the organization I took part is about connecting our members who are in their 20s 30s and some in their early 40s with one another with opportunities to network to meet new friends to plan sports teams to get back to the community and really to build their capacity of learning leadership and all the great things that there are in the city of Columbus in the region. If all those things and more we have a network of over 20000 making us the largest in the country we also host about 150 events a year. So there’s a lot of connecting we’re definitely trying to get people to hang with the right crowd at our events.

[00:01:39] And we also we we contribute a lot back to the community. We donate our time to the tune of about 10000 volunteer hours a year. There’s a lot of connecting and giving back in and around the city or sports league. We have two magazines that we publish. We’re actually also in Nashville Tennessee with a sister group that we started and we have a number of big events that range from a few hundred people to a few thousand people in attendance. You know I tried to learn as well as execute a lot of the ins and outs to let people know it’s not always easy to connect but it but it’s much easier if you put yourself out there you have a positive mentality and you also let people know hey you know I’m looking at this from the perspective of trying to interact and meet people not necessarily to take something from them and I think people appreciate that authenticity while at the same time they they’re looking for learn and grow and develop whether it’s in business or in any other area the same way. So it’s very important when I tell people be yourself but get outside your comfort zone in any area whether you’re trying to make a sale or you’re trying to get a new job or move to another city. Whatever the case may be. It’s about the relationships that you develop.

[00:02:47] Well obviously you’ve been very successful at not only having relationships in your life but doing a very successful organization. So I am sure no doubt that connections aided you to have that success. Tell us how you select which relationships that you develop.

[00:03:05] I try to think that I’m a good judge of character. You know as everyone likes to feel that they are. And so when I’m interacting with people I’m always I’m always trying to you know offer up nonverbal cues. You know a firm handshake a smile looking people in the eye. And that’s just the kind of way that I would like for people to interact with me. Patrick DiNardo who has helped develop some of our program communication and and helped us you know speak at some events is a local author and speaker. He talked a little bit about building relationships and communicating with impact. And one of the things that stuck out to me that when I look at building those relationships and pursuing the right ones he says everybody knows the golden rule which is treat others as you would have them treat you. And he also he talked about the platinum rule which is treat people the way that they want to be treated. So it’s very important not just to think about how you would like people to treat you but also how they would like to be treated in return. And that’s very important when you’re pursuing relationships and trying to figure out which ones to develop. If someone’s really not into helping others or at least if they’re all about themself which way we meet those people from time to time and that’s ok sometimes it’s not a bad thing to just kind of look at that opportunity and just say you know we don’t want to we can’t focus on that control in that situation but we can’t focus on who we spend our time with.

[00:04:23] Well that’s great segway into kind of my next question. If someone is pursuing a relationship with you or you see this at your organization I’m sure its voice to you but you don’t see value in it whether it’s business or even personal. What do you do with that.

[00:04:39] You know it’s tough because we want to be polite. I’m always trying to be the nice guy. But sometimes you also have to you know make sure that you’re not you’re not focused on pleasing everybody. And that’s a that’s something in sales that’s something in relationships personal and professional. But I think that. Honesty and openness is helpful. So for example a lot of counsel I’ll be introduced to people adults and they’ll want to meet with me and that’s great. I love meeting with people I love interacting. If I can provide some value some connection but sometimes people just just want to get together because and there’s not like a real purpose behind it. And I know that everybody’s busy and the perfect might just be to get to know you a little better and that’s fine. But at the same time when you’re meeting with someone and you’re talking with them and you and you’ve made me feel like you don’t see value in it I think you can kind of emphasize some of your expectations while at the same time saying no you a lot of people have a hard time saying no to thing.

[00:05:33] And sometimes that’s a 30 minute coffee meeting oh you know what’s coffee. But if you take that 30 minutes and you value the time that you’re spending with yourself and really investing in what you’re doing I think you’re going to quickly see that sometimes you have to say no to these opportunities and sometimes being open are to say hey look you know I’m really excited to talk with you about this but maybe introducing them to another person would be a better a better step because if you can’t figure out what the goal is it’s really difficult for you to move forward without wasting everyone’s time. Ultimately I think that if everyone is focused on the value that they bring to the table you also have to you have to be focused on the value that you’re bringing to yourself. You don’t want to lose sight of that when we’re in these connecting opportunities because quite frankly there’s only so many hours in the day so many days in the week.

[00:06:19] Right. I mean I always say this. I could have lunch three times a day with the amount of people sometimes that want to help me or help my clients and they’re just not the Fed right. So I tried again on but sometimes act you know we’ve been talking a lot about hey the connection let’s make the connection. What do you consider Once that connection you decide I can make and pursue this or I’m not going to pursue it because now I want this to be a successful relationship. You know right. What do you do to build upon those relationships that you can see to success.

[00:06:53] Whenever I’m looking to build on relationships I always want to know not just what the short term value is but what’s the long term value. How can. If I’m in a room with somebody and I value my time I value other people’s time. I also want to value the future time that we have together. So if we’re just getting together and getting to know each other and building those connections I mean I’ve got plenty of folks who I’ve never met in person home connected with on LinkedIn and there’s a will there’s a way of betting or there’s a there’s kind of like another endorsement another person that I know and sometimes that’s helpful sometimes it’s not because you know if you don’t know someone in real life do you really know them in the virtual world. I think that you know when you really want to be successful in building relationships it’s simply that it’s how do we build this relationship. How do we help each other. And then the people who are connected with and I think that when you’re just thinking about what’s the next step what’s the next action.

[00:07:44] And that helps because you have a clear vision. You know I don’t mind grabbing drinks every so often or getting coffee or tea with someone to get keep rising. This book is I’d never eat alone. So there’s a lot of good gems in terms of getting connected you know as you’re as you’re mentioning are you hanging with the right crowd. You have to be reassessing that. A lot of times that changes over the course of your career or your life that you’re hanging with people who are connecting with the things that you need right now. And at the same time the things that you can provide for them and that relationship could change or or improve or evolve over years or over time. So I think it’s nice to think about what the future can hold and then you have a clear direction versus hey let’s just get together and see what happens when you really want to be successful in building relations with you really need to be a little bit more selective in the time that you spend just kind of hanging out.

[00:08:33] Yeah definitely. Now here’s a tougher question and hopefully you can share honestly but not use names again. So have you ever been in a relationship that went sour and how did you end it did you end it gracefully did you know. How does that play out. Because sometimes they’re just they’re in. You’ve got to detox your life.

[00:08:56] And it does happen. And when that does happen sometimes I was looking to every opportunity as a way to make a good impression. Every opportunity to meet someone to interact to promote my business my brand. But sometimes it just doesn’t work and that could be the the really trying not to focus on things you can’t control. If you did something wrong apologize for it. Move on. If you do something that is destructive you start to reexamine what it is you’re doing in these relationships. I’m burning bridges is never a good idea no matter how upset or pissed off or disastrous it is for the bottom line. I will say though when you’re dealing with unreasonable people that’s a different story. But ultimately you know you’re in a relationship in the community with the community. And so all of the people who talk and don’t and don’t talk it’s always nice when people can say nice things about you when you’re not in your room because that amplifies your you know your relationship building and interconnect ability. But it also it sends the right energy out to the universe I think. And so if these things happen you know if it’s your fault sometimes it’s not always our fault but it seems like it is. So when a relationship or if a relationship goes sour maybe it’s salvageable or maybe it’s not. But I think you have to if you did something wrong apologize for it.

[00:10:11] Learn from it. There are things you can’t control and many of those things are other people’s perspective or other people’s minds if you’re trying to sell them something or you’re trying to offer them something and they just don’t get it. You can’t really be in their earbuds in too much because then you start to become the person who is too aggressive or too obnoxious right. And so sometimes just taking some time to have some quiet time. I like to recharge the battery and sometimes spend time alone or with others who you we really can kind of pump you up not yes men or yes women but people who really you know have your best interests and so really focusing on on the positive versus the negative that can help you get out of the situation but also can help you reflect and make sure. Oh man I did something wrong. Don’t do it again and realizing that there are gonna be some times where other people are just going to not not be worth your time quite frankly. Or maybe they’re just acting or or they’re unreasonable. You know there’s a lot of good people out there there’s also a lot of idiots out there do. So you know we don’t want to waste our time trying to convince somebody when they’re just never going listen or they’re never gonna understand your perspective.

[00:11:17] Well you know I appreciate you being very honest with that because it’s it can be hard to. Something or to realize this is not the relationship you want in your life but you know we have different relationships in business for sure. I mean the owners that you work for or maybe owners that you are partnered with your managers that direct reports your peers your clients prospects people you think you want to get to know and then organizations that you volunteer and if you can give us one takeaway today on and giving some advice to our listeners. Just one really strong take. How could you be more strategic in developing relationships.

[00:11:57] That’s a great question. I can give you many many tips and suggestions but the one thing I’ll say is when you’re trying to build and develop those strategic relationships I think you do need to fit in and spend time whether it’s during the day during the week or maybe it’s like a retreat session. Take the time as an individual whether you run a business whether you work for somebody whether you’re we’ve got a side hustle whatever it is that you do take some time so that you can figure out what it is that you want to do. Get it clear in your head and then go for it. There’s a lot of books that are on my bookshelf and someone might get a chance to read the whole the whole book and sometimes I get the Cliff’s Notes or spark notes version. But ultimately I think that if you’re focusing on time to learn and sharpen the saw and really try to be strategic and get a lot of self reflection that’s what we put out what we get back what we put out to the universe when we’re connecting with people. I think that when I’m connecting with someone if they make me feel good about myself or what I’m doing I want to talk with them more I want to converse with them I want to send them business.

[00:13:00] It’s not something where you want to have people that are brown noses but you know that’s not what I’m saying I’m saying people who are complementary and make you feel good and positive about what you do because we all do great things. And some of us do things better than others and we can continue to learn. But the one advice I would say is surround yourself with the right people as you mentioned. You’ll get an internal gauge. The more people you interact with who are the people who you really connect with who are the people who are in your neighborhood that they’re not just that you want to do business with but these are the type of people who you feel this is an important part of my life. And it makes me feel good and it makes me self reflect in a good way not looked down at my shoes and be embarrassed or be sad or be depressed and upset and when you’re talking to people I think if you’re positive if you’re uplifting and if you have something important and valuable to say they’re going to respond and you’re going to help them in many ways just as much as yourself.

[00:13:50] Well there’s no doubt that you know how to hang with the right people started with one in 2005 and now you’re at twenty thousand more. So I just so appreciate you joining us today and talking about this subject because I think it’s just important for people to have some perspective on it. And we wish you the best of success in what you’re doing with your local sister place in Tennessee. Appreciate. Have a good one. You too. Thanks.

Tagged With: connections, connectors, CYP Club, Dayton accounting, Dayton business advisory, Dayton CPA, Dayton CPA firm, Derek Grosso, networkers, networking, relationships

Inspiring Women, Episode 7: Rehearsing Your Troubles

June 2, 2019 by John Ray

Inspiring Women PodCast with Betty Collins
Inspiring Women PodCast with Betty Collins
Inspiring Women, Episode 7: Rehearsing Your Troubles
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Betty Collins, CPA, Host of “Inspiring Women” and Director of Brady Ware

Betty’s Show Notes

I think most people in life have a potentially harmful habit of rehearsing their troubles. If you constantly rehearse your troubles, what does that mean? You’re thinking, you’re talking, you’re laying awake at night, and you’re playing something over and over in your mind. It often starts with a simple comment from someone around you, and it consumes you.

Join me as I discuss how I learned to go through my troubles when they occur rather than rehearsing them over and over in my mind.

“Inspiring Women” Podcast Series

“Inspiring Women” is THE podcast that advances women toward economic, social and political achievement. The show is hosted by Betty Collins, CPA, and presented by Brady Ware and Company. Brady Ware is committed to empowering women to go their distance in the workplace and at home. Past episodes of “Inspiring Women” can be found here.

Show Transcript

Betty Collins: [00:00:00] So today I’m probably going to hit on a little bit of a nerve because I think most people in life. Men, women, old, young do this. It’s just a habit and it’s a habit that really can be harmful. So we’re going to talk about rehearsing your troubles or going through them when they occur. And instead of rehearsing them over and over you’re going to be prepared for them and do it just one time instead of a thousand in your mind.

[00:00:32] So you have a choice. You can rehearse those troubles and then you get to experience it again and again. Or you can be ready when they show up and they actually occur. You know people that do this. They have these great conversations mentally right and they even have probably a full cast of characters. They all have roles and there’s a theme and they have built up this big play and wow. And you get to have fun being around those people. Your reality is maybe you’re one of those people and you don’t even realize it and you’re having all this fun mentally right? At the end of the day it’s very self-destructive habit. It can have some very adverse side effects that you don’t want in your life.

[00:01:16] I want to talk a little bit about that today. Just to be sure you understand what I’m referring to, rehearsing your troubles. What does that mean? If you constantly have conversations. I mean you’re at your desk you’re you’re thinking you’re talking you’re laying awake at night and you’re playing something over and over and it consumes you. That’s what I’m talking about. And it could be you know it can be any kind of trouble.

[00:01:39] Trouble is is what you and what you feel is you know something that’s causing stress or chaos in your life for it’s a problem or whatever it is. And so we do rehearse things a lot in our mind and we don’t tell people we don’t communicate that correctly or we don’t effectively get to the issue. And it may be troubled that isn’t even there. Right. You may never experience it except in your mind.

[00:02:04] And it probably starts with some simple comment right from the people around you the people that matter the most are going to have some comment to you. Your peer your spouse your significant other. Or maybe a circumstance just doesn’t go well and it triggers something for you. And so you’re like wow that just pushed my button that that trigger just starts the rehearsal.

[00:02:27] So you play this out reliving and reliving in it and it’s not a matter of if or when it happens. It probably isn’t even close to the reality. And then you’ve had all this time and energy wasted on you know fill in the blank. Energy instead that could be put towards being prepared for facing the IT OR THE FILL IN THE BLANK. OK. If something triggers you or someone doesn’t have a filter or a comment played it over in your mind probably isn’t going to solve it. Sometimes you do need to rehearse when you’re ready to go in you know and you’re going to but that’s only if you’re really going to go in and face the issue and have a conversation.

[00:03:04] You’d be amazed at how many many little chats I have all day. I have these things that go on and on and on and you probably if you really said you don’t get to see if I do that you would be surprised if you started keeping score. How many times you having some conversation in your head and then you’ll find out too it’s probably I just had that conversation in my head. Know you probably think I’m crazy right now but this is something that really people are consumed in. And statistics shows you. I kind of read a little bit about this. Chances are if you’re having these conversations in your head they’re probably not very positive. They’re probably something that’s really more negative. That’s why they’re you know kind of in your head and just your little world.

[00:03:44] I want to talk about this because I had I had to conquer this habit in my life. I’ve seen it in all aspects of my life in relationships and with my kids and my spouse where I work my clients and connections. And it really does have consequences and it hold you back from the fulfillment of those relationships and success and goals and contentment. So for me I really had to learn the hard way and I learned actually from a 27 year old counselor that I went to when I was 40 and she had such wisdom about it and she really helped me train change my mindset. The first thing that’s that she really taught me was you got to be aware that you’re rehearsing. You got to realize Why am I even having this conversation? And you’ve got to learn to identify.

[00:04:33] And on top of that you’ve got to learn what triggers it. And then you’ve got to shut it down. Those are the steps. Identify it. Be aware of it. Learn the triggers, and shut it down. What consumes it? What trouble consumes you.? You’ve got to look what fuels that gas on the fire. Social media. Garbage in garbage out. News. Toxic people. Surrounding yourself with people without filters probably get gonna really really fuel that. Or you can say I’m going to put good in good out not like garbage in this water on fire by books and positive stories and podcasts and music and positive people or just pure silence. And I really had to work on this because I would just really really go into these things.

[00:05:18] When I was in counseling with this person. I was in a pretty bad place at that time in my life. She was from Russia and she really loved the United States she had this great accent. So we just had a synergy from the beginning. But as soon as she said Hi how are you man I just I would tell her I was that day and we went through all my troubles and circumstances.

[00:05:39] The first couple of sessions you know she listened pretty well and then I was really caught off guard one day when she goes Hey hold on. And I said Yeah. And she said Did he really say this or is this just your perspective and I was like Well she wasn’t. Did he say it. Well no no. But I guess he didn’t. So is this real or is this your perception. And I was like I mean I’m 40 she’s 27 she’s totally put me in my place I’m like wow. But it took me a while to realize I did that a lot and it started with these conversations in my head right. And then I did start start going wow I’ve got a I’ve got to really stop this.

[00:06:24] She always challenged me to think what’s real and what’s perspective and then what really happened and then process right and then deal with it and your chances are you’re not going to deal with anything that’s bigger than than you just created it to be. So again you’ve got to be aware you’re rehearsing. Identify learn triggers and shut it down. But then you really have to go. Is this real. Did this really happen or is this just your perspective or this is your reaction right. She really taught me when I would be rehearsing internally and playing this over and then I would come and just you know of course tell her the whole thing.

[00:07:00] I realized these things weren’t happening. They were they were my responses to glances. They were my responses to the circumstances that maybe I just didn’t like.

[00:07:10] The third step is change the way, then you just deal with the trouble instead of all the conversations and all this stuff that you you play up to. And once you do that this habit will become something that is not a barrier to you any longer. You get a lot more sleep at night. You might have better relationships and you might learn to communicate instead of blow up. So how did I quit rehearsing with all these things how did I how did I stop it. So I just am doing with trouble and stress when it’s occurring and believe me it’s easier said than done.

[00:07:42] As I’ve just talked about I made a very conscious effort to identify that trigger in the rehearsal. And this is something I learned to do and you can laugh at me and you can you can just think I’m crazy but I would suggest to you in the privacy of your home that you look in the mirror and say your conversation out loud because you’re either going to go. This is true and you’re going to cry or you’re going to laugh at yourself hearing yourself and looking at yourself saying this.

[00:08:12] She had me do that a couple of times that I realized oh my gosh it just made me think differently. And over time I started having a lot less conversations and rehearsing of things that that I was really in a lot of ways making up.

[00:08:27] Another thing that I did during that time and I still do it. I journal. My life has had its ups and downs and challenges like everyone. It’s an effective tool. I would just tell you when that season of your life is over burn the book OK. Burn the journal. I really did do that honestly because I had gone through some pretty rocky things and man when I looked back at what I had written and had these conversations that got on paper at least I was like wow I can’t even think of the energy it took to think this stuff up let alone write it. And then I said let’s burn it and be done. Very very good therapy. There were times in life though when you have these things where they consume you and your troubles just get you. You got to go to. You’ve got to find a mentor counselor it’s OK.

[00:09:14] There books are everywhere on the subject matter. I was amazed when I Googled this subject matter what I found. So it must be a huge problem there’s a tremendous amount of information out there to help you start thinking different ways. But you really have to stop the following. When rehearsing stopped a lot in my mind where I just played this out was I realize I have to stop some toxic relationships and cannot be around people who don’t have an ability to filter. No one or circumstances worth robbing me of my peace of mind you know because that’s what that’s what they were taking.

[00:09:48] And instead I took energy when something did trigger me or someone didn’t filter that day I thought I’m going to be prepared when they when they can’t filter because you’re always gonna be around people that can’t filter you’re always gonna be around situations. And I learned to know let’s just deal with this in let’s make it simple. Believe me it’s a lifetime. It doesn’t just stop but preparation for it facing troubles and doing it head on without just you know I’m going have crucial conversations OK. Those might be part of the play but it’s a lifetime and it takes in some. Some of it depends on the on what the problem is and how big it is will depend on the strategy that you use which could be an entire podcast. But you still have to have some way of intentionally facing the issue besides the conversation in your head.

[00:10:36] But things that I have done when I get to that point where I’m seeing the consuming calm you know those things just get me all the time. I get away. I step back. I’m busy all the time. I will never have a day that isn’t full of something but sometimes when that consuming rehearsing is going on I just have to step back and step away.

[00:10:55] And I have to kind of get and look from the outside in the situation to get my perspective. Also what I do when I see myself getting to this point is I look in the past trouble that I’ve had in my life and I look at what did work and what didn’t. I’m not gonna repeat what didn’t work because it will probably have the same results. I learned to realize I need to look at other people that have you know they have some control on their life and they seem like they’re pretty level headed. By the way there’s very few of those out there and probably if you ask how they’re really doing and you get in there you’ll find out that you’re they’re experiencing the same thing you do. Tapping into their wisdom was something that was really things that helped me. And then there are just those times when you can’t get what you’re thinking about and consumed about you can’t get it out. So you’ve got to draw that line in the sand and say you know what we’re going to deal with this and sometimes that’s just comes in cycles and ebbs and flows. And then get a perspective on your trouble. Just ask someone how their day is and see what’s going on in their life and sometimes this little trouble thing you’re dealing with that’s consuming you will seem like nothing.

[00:12:02] And I think really the last thing that women don’t do well is we balance a lot in our lives and we have a lot of relationships in our lives. We have a lot of things that trigger these conversations because it’s very very much a habit of women in today. We don’t take the time for self care. Self care is OK. And when you don’t you can’t just rest and relax and sit back. You may not ever stop having all this stuff go on in your life. So it’s OK for self care. I’m a big spa person. I could go to the spa every week without hesitation but I don’t do that. But what I really do is I look at it. Well we all have to look at some point as some type of spiritual emotional mental physical and take care of those things and then you take care life because you can. You have the ability and that way you can face your fear and embrace with confidence in who you are. And then that again that’s another whole podcast. So trouble stress chaos those things. The situations that you’re rehearsing in your mind over and over. Learn to stop doing that and become consumed instead to prepare for them and be ready to face them when they actually occur. It’s your choice and I hope you make the right one.

Tagged With: Dayton accounting, Dayton business advisory, Dayton CPA, Dayton CPA firm, empowering women, Inspiring Women, rehearsing your troubles

Inspiring Women, Episode 6: No One Will Value You More Than You

June 2, 2019 by John Ray

Inspiring Women PodCast with Betty Collins
Inspiring Women PodCast with Betty Collins
Inspiring Women, Episode 6: No One Will Value You More Than You
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Betty’s Show Notes

Do you feel unappreciated, undervalued, overbooked, underutilized, or overlooked? Maybe you think you’re an afterthought. Take a step back and ask a simple question:

“Do I value who I am?”

If you don’t value who you are, why should anybody else? If you value something, you protect it, invest in it, brag about it, and love it. In this episode of Inspiring Women, Betty talks about the importance of valuing who you are and how it starts with you.

“Inspiring Women” Podcast Series

“Inspiring Women” is THE podcast that advances women toward economic, social and political achievement. The show is hosted by Betty Collins, CPA, and presented by Brady Ware and Company. Brady Ware is committed to empowering women to go their distance in the workplace and at home. Past episodes of “Inspiring Women” can be found here.

Show Transcript

[00:00:00] No one will value you more than you.

[00:00:05] OK. Is that profound? I don’t know. Is that something that you think about? Could be, could not. But I want to really challenge you with it today because we tend to want to be valued and we wonder maybe why we’re not. So I want to talk about.

[00:00:22] So if you feel unappreciated, you’re not valued, maybe your used, you’re overbooked. Or if you feel underutilized, overlooked, maybe you’re ignored, or maybe you just think you’re an afterthought. I would challenge you to step back and ask a simple question.

[00:00:37] Do I value who I am?

[00:00:41] Better yet. If I don’t value who I am, why should anybody else?

[00:00:48] Tough questions. But you need to answer them if this is something that you relate to or resonates. So today I want to talk about the importance of value and who you are. And if you want to be valued by others it really does start with you.

[00:01:03] Do you say these types of things, do you find yourself thinking these types of things? So someone you know asks you a question and your answer is, “Well if that’s what you want OK.” Or maybe it’s just “Sure.” Or maybe “I guess if that’s what you think is best.” Even if you don’t think that at all, right. “Oh, it’s nothing really, no big deal. Well, what do you think. Well no, what do you think?” Another word you’re answering a question with a question.

[00:01:36] But I saved the best for last I think. Just say nothing. Instead you have this really good conversation inside your head for only your ears to hear. And sometimes that’s probably pretty necessary. So if you find yourself saying those kind of answers and those kind of things when that’s not what you really wanted to say it’s not how you really feel. It’s time for change if you want to be valued. And really we all want to be valued. We’re human.

[00:02:03] If you value something what do you do? Well we protect it. We invest in it. We brag on it. And we probably love it more than…fill in the blank. So let’s talk about those four things.

[00:02:18] Protecting you is first. Protecting you in my mind says anything that’s a threat needs to be eliminated. Because if you’re going to value you, then nothing can take that. Toxic relationships. People who are just takers. And know giving people who have addictions and pull you down or maybe an enable-ee, because you’re the enabler. So when we protect something we make sure there’s no threat. Right? We would if that was our kid. If we saw anything like that we would say no.

[00:02:48] Protecting you means boundaries. They must be set and enforced. Certain things can never get inside those boundaries if you’re going to protect you. Modifications okay but only if you choose to do it. You know it takes a lot more of you and your energy when you’re on the defense versus the offense. So protecting you. Really important.

[00:03:16] Ground rules have to be laid. You know once they’re laid you can kind of go into maintenance mode. Isn’t it easier to live in the house versus build it all the time and rebuild it and re fix it and setup the rooms again and again instead of just enjoying it.

[00:03:32] Crucial conversations. The thing we hate the most. They have to be said. You can decide. Ten minutes of crucial conversation or hours of egg shells. So if you value you, whatever you value in life, you’re probably going to protect it.

[00:03:48] I’m fortunate enough to serve on the National Association of Women Business Owners board. I am the president elect this year and we have a saying, “Protect The Awesome.” We’re going to allow nothing to get in that would hurt our organization. So when your valuing you, protect you.

[00:04:11] The second one was invest in you. Investing in you. Sounds selfish but it’s really not. Here’s what I did when I first got divorced and I and I was on my own and I had some free time for the first time in a long time. I read The New York Times from start to finish. It lasted about three months I was done. But you know it was just something I invested in some time by myself in a restaurant with coffee and breakfast and just read the New York Times on a Sunday. It’s what I wanted to do.

[00:04:46] Spa days, there’s not enough money in the bank for me for that, but I invest in that because you know what it makes me feel better.

[00:04:53] The house has got to be mine at some point once a week minimum for four to six hours. That is investing in Betty Collins.

[00:05:02] I take vacations not with my whole family. I take them with my best friend and my husband. And kids took plenty with them on vacation but those two were the first priority.

[00:05:15] And you know here’s what’s funny about investing in you. Vacuum cleaners in your house are not personal they’re meant to be used by all. So sometimes protecting you is just going, “Here’s the vacuum someone use it.” Right?

[00:05:27] Part of being valued too is writing it out, thinking on paper. I do this probably once or twice a year and I categorize it a certain way and on our website you’ll see some just some tools and examples that how I do that. It’s not complicated. It’s one page. It’s not overwhelming. But I write it out and I group it spiritually, physically, healthy, mental, emotional, and then there’s this thing called routine of life, because if I do the first of them very well then routine of life does fall into place better.

[00:06:05] And then investing in you. Don’t you want ROI. We all do. When you’re 401K balance increases it’s probably because you contributed to it consistently. It’s balanced correctly in the right funds and you probably has an adviser helping you. The results are satisfaction growth and value.

[00:06:25] I would challenge you today if you want to be valued and not overlooked and not used and not go through what you do is being ignored or afterthoughts. Protect yourself. Protect you and invest in you.

[00:06:41] The other thing is bragging on you. You know people either do this really well or they don’t do it at all. I’m not telling you to be arrogant by any means but I’m also not telling you to act insecure. You never underestimate how good you are at something. At the same time make sure that you are not the only topic in the conversation. How you talk to people how you treat your own self and how you respond really talks about how you value yourself.

[00:07:10] This is a typical conversation of a woman to woman or even a man to woman. “Hey you look really nice today.” If your response is. “Oh I thought this made me look fat I don’t really look good in green.” What does that say? It says you really don’t think you look good. It says that you’re not that confident in who you are. How about this? “Thanks. This is one of my favorites. I appreciated that you noticed it.” People will respond to you differently in value differently if you value yourself. Pretty simple stuff but it’s really true.

[00:07:48] Another thing about bragging on you is “OK. Am I going to accept what someone just said?” Am I going to accept what they did or am I going to go, “I think I got to have some more questions answered before I’m going to accept that I’m going to make sure that I maybe have some input. Because I value who I am.” When it comes to your job or whether it comes to compensation, titles or roles, or even your role in the family or how your family responds to you or how you respond to them. Bragging on you. Don’t be arrogant but respond and talk accordingly, how you would want to be talked to. And make sure you don’t just accept things sometimes ask more questions.

[00:08:30] I know that many of us as women will come into a job interview and they will say that the compensation is fifty thousand dollars a year. And in your mind you’re having this conversation going, “I’m worth 60.” and you say “OK.” Men will not do that. Men will go, “I would like 60.” And they might get 55 and we get kind of mad because they valued who they were, they bragged on themselves that, “no I’m worth this.” So just a challenge.

[00:08:56] The other ways love yourself more than ‘what.’ Is it self-serving? Is it not caring? No, I think if you’re going to really care about others and be a healthy person in healthy relationships you’ve got to care for yourself first and then you can care about others. It takes time sometimes it takes thought it takes being intentional.

[00:09:16] So you have to ask yourself if I’m going to love myself more do I want to be rested or rundown? Do I want to be overworked or hey how about barely paid, and it’s all balanced and we share in this? How about if I’m going to love myself, am I going to hope that they rise up or that even I rise up. By the way, hope is not a strategy. If you love yourself more you’re going to have expectations of yourself and “them”…them being the important people in your life.

[00:09:48] And if you’re going to love yourself more than whatever it is. What’s important to you should be important to them. So I would tell you no one will value you more than you. Protect it. Invest in you. Brag on yourself. And love it more than whatever is out there.

[00:10:08] Where do you start? An overall plan. But I would challenge you to just do small changes because that’s probably going to be the reality. I have a worksheet where I have different categories and one of those is what am I going to do differently. What’s the small change that I want to make with my finances. So I decided one of the small changes I’m going to get in the habit of using Kroger’s click list because then I will only spend exactly my budget. I don’t have to go to a grocery store, right? And then I’m going to cut out one meal of eating out a week and give that to the Mid Ohio Foodbank. I don’t know why that small change needed to happen. But I wanted that to occur where I could be giving more I feel like sometimes we spend too much on food and eating out. So I wanted to balance that.

[00:10:57] So where do you start?

[00:10:59] You start with those small changes that are important to you. You get away and you think it through. There have been times I’ve just gone away for an evening and stayed in a hotel. Or I’ve gone away for the day and nobody knows where I’m working. Why? Because I’m important. I’m protecting or I’m investing in myself. I’m bragging on who I am and trying to to be a better whatever.

[00:11:21] So if you can’t figure out a plan you can’t even figure out those small changes or you can’t get away to think that’s not a reality. Then you find a mentor or someone who has success with understanding their own value. You know who those people are. You can look it’s easy sometimes to to look from the outside and see, well, they’ve got it all together and they’re confident they’re these things. I would ask him how do you value you.

[00:11:48] I have lots of tools that are that are attached and hopefully you’ll use them. Do something. It’s much better than doing nothing right. Even if it’s small even if it’s a start. But the tools that are out there are as if there’s the form for making change. Example of how you think it out on a paper. How do you put this together. How do you start the process.

[00:12:11] There’s this really kind of I don’t know I’m going to call it cheesy thing but it’s a wheel of balance and it’s all the balance things of life like you know your physical life, your finance life, your spiritual life, and you kind of fill it in and you see where you’re not balanced to where you have nothing and some things have way too many.

[00:12:27] There’s a book called Essentialism: The Disciplined Pursuit of Less by Greg McKeown. And being a non essentialist sometimes helps you clear the deck so you can really sit and fit in and think about how you want to value yourself and value who you are.

[00:12:40] No one values you more than you and you need to think that through. When you are overlooked or you are not even in the picture or you’re not promoted or you didn’t get recognition. It could be because you needed to do some things differently, and you needed to value you first. Again remember to protect you, invest in you, brag about you, and love you more. The results…your value of increase in and in yourself, and others will see it. So today I would challenge you to dig deep. Now one values you more than you.

Tagged With: Dayton accounting, Dayton business advisory, Dayton CPA, Dayton CPA firm, Inspiring Women, National Association of Women Business Owners, NAWBO, ROI, valuing yourself

Inspiring Women, Episode 5: The Journey Or The Destination

June 2, 2019 by John Ray

Inspiring Women PodCast with Betty Collins
Inspiring Women PodCast with Betty Collins
Inspiring Women, Episode 5: The Journey Or The Destination
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Episode 5: The Journey or the Destination?

A lot of people don’t realize that the most important part of the destination is the journey you take to get there. All our lives, we’re thinking about the next “thing,” the next destination. We easily lose sight of the journey with all of life’s distractions, but we live the journey day-to-day, and we need to enjoy those moments as they come.

In this episode of “Inspiring Women,” I speak with Elise Mitchell, the author of Leading Through the Turn, a fresh take on leadership that offers simple yet impactful takeaways. It’s an “all in the trenches” handbook from a leader who has found far more success in her journey than her destination.

Elise Mitchell, Author of Leading Through the Turn

Elise Mitchell

Elise’s experience encompasses both entrepreneurial and corporate life. She is the founder of three companies — two in leadership development, one in public relations. Most notably, she is founder and chairman of Mitchell Communications Group, one of the top 10 fastest-growing public relations firms globally and a two-time Inc. 500/5000 fastest growing company.

The firm has twice been named Agency of the Year by PR Week and The Holmes Report. Clients include Walmart, Procter & Gamble, Marriott, Mondelez and other well-known brands.

Under her leadership, the agency grew more than 500% in five years. At the end of 2012, Elise sold her firm to Dentsu, Inc., the world’s largest ad agency, based in Tokyo, Japan. She led the successful integration of her firm over a five-year period in a newly established global parent company, Dentsu Aegis Network.

Elise serves as CEO of the Dentsu Aegis Public Relations Network, leading M&A efforts and collaborating with colleagues in nine countries to leverage growth opportunities and position the collective internationally.

Today she also advises clients through her own leadership and business consultancy.

“Inspiring Women” Podcast Series

“Inspiring Women” is THE podcast that advances women toward economic, social and political achievement. The show is hosted by Betty Collins, CPA, and presented by Brady Ware and Company. Brady Ware is committed to empowering women to go their distance in the workplace and at home. Past episodes of “Inspiring Women” can be found here.

Show Transcript

Betty: [00:00:00] The journey or the destination. What’s your choice?

Betty: [00:00:05] Some people really, most people actually, look at here’s my destination. Here’s my goal. Here’s where I want to be. Very few people realize that the most important part of the destination is the journey you take to get there. So I want to talk about that today.

Betty: [00:00:21] You know all our lives we’re thinking about the next thing. We’re thinking about the next destination. Whether it’s “Hey, I can’t wait to drive.” “If only I can graduate.” “I’ve got to go to college.” “I want to get my MBA.” “I probably want to get married or have a significant relationship and yeah kids let’s get the kid thing going.” And then before you know you’re raising them and you’re ready for grandkids. And by all our lives we’re talking about retirement. Well is it the destination or is it the journey? Which one’s more important.

Betty: [00:00:55] Most of us would say “Oh the journey you know yeah the journey.” But in reality, our actions say the destination.

Betty: [00:01:03] Examples of easily where we lose sight about it. Biggest one probably feel relate to most losing weight. Again, but losing weight. Right. But if health becomes a lifestyle. And your diets are now over it’s probably because you realized there’s a journey and it’s every day when it comes to weight and health and making good decisions. You know I look at weight. I’m all over the place. I love to eat. I like fine dining. I like all that. But when I go with one meal at a time instead of I can only have 1200 calories today I do better.

Betty: [00:01:40] I enjoy the cooking piece a lot more when I’m just enjoying the journey. If it’s about dinner, that’s the destination right? But the journey of learning to cook and spices and fresh, all those things can be fun. When I focus on just fruits and vegetables are my side versus what I can eat. Those are things that just start happening and become a part of your life every day.

Betty: [00:02:07] We exercise, right? We’re either really extreme or we’re gonna go to the gym every day and because we’ve got to get to this destination of “I want to lose all this weight so I’m done.” Instead of you know run a 5K, learn how to run, learn how to build that up. It really is about the quiet time. It’s the music on the headsets. It’s being outside. It’s the progress that you make. And then you finally get to have the race. So it’s not about the race. It’s about leading up to the race.

Betty: [00:02:36] Here’s one we all understand. Holidays. It’s all about the big Christmas morning. It’s about the right gift, receiving and giving, when you could just say I am going to enjoy the Advent season. So advent calendars and a small simple reminders every day of Christmas. The Nutcracker. When’s the last time you enjoyed that? And the Rockettes. Netflix now makes it really easy to enjoy Christmas music all through the season. It’s all categorized, it’s all easy instead of waiting for that TV DVR thing.

Betty: [00:03:08] You can even go out to fine dining in the midst of the craziness. Dress up and enjoy a night out because it’s all part of the Advent season. Lights and decorations, red or green, gold or silver, blue tinsel, purple. Choose it all but enjoy it. The whole six weeks.

Betty: [00:03:29] And Christmas cards. You know it’s not about how many you get in the mail. It’s really you get to have a time where you’re writing a personal note to someone. That’s enjoying the journey.

Betty: [00:03:40] Cookie bake. My daughter and I started a cookie bake in fifth grade because I always had cookie bakes with my mom. I have the recipes from my grandmother. Who gave them to my mother who gave them to me and I started this process with my daughter in fifth grade. Sugar cookies only, decorating, two hours with their friends, I was done. She’s now 26 and we’re going to be doing cookie bake with her college friends, who probably are her lifetime friends. That’s enjoying the journey.

Betty: [00:04:06] It’s not about the big gift. It’s not about eating the cookie. It’s the process of generations of recipes. It’s the process of spending time and yeah your kitchen’s a mess for about five, eight hours and you’re exhausted but what a journey.

Betty: [00:04:23] And then of course Christmas Eve and Christmas day come and there’s not a big let down when you kind of just start enjoying it all along. And if the big gift didn’t work out you kind of missed the moment you thought was everything it was, right? The destination.

Betty: [00:04:37] Or hey it’s a new year. We set real unrealistic goals because we’re going to plan, we’re going to achieve things, and then it results in failure. So change that and look at what it was my journey going to look like in ’19 or ’20 or ’21 whatever it is.

Betty: [00:04:52] Here’s what I’ve done really well with the journey and I learned this the hard way through divorce. When I went through divorce my attorney was great but the destination was to be divorced. But I will tell you a counselor said to me if you continue to do all the good things the right things and the things that are normal and everyday stuff, you’re probably gonna end up in the same place. So I would change how you live day to day so you have different results.

Betty: [00:05:20] So I started taking that to heart. So my kids, I’m a single mom after the divorce, and it’s school time. You know how mornings are. But we always had breakfast once a week at Bob Evans. Part of the journey. Not getting to school, not just getting through the day, not just getting them out the door. It was just let’s go have some breakfast.

Betty: [00:05:37] Family traditions. I learned this from my parents really well. I still have all those traditions but I also buy new traditions with my kids. And it’s not about the holiday or it’s not about the event it’s about we do this every year and we add to it. We take away from when it works.

Betty: [00:05:55] I look at the Women’s Initiative at Brady Ware. I try to focus right now on what women are doing right now today. We’ve had women that have gotten involved with Habitat Humanity For Single Moms, raised all kinds of money. We’ve had women that raised money when Puerto Rico really went through two hurricanes back to back. And that woman today is going back to Puerto Rico to talk on a panel about women because we helped a school for girls during a really tough time. That’s the journey. It’s not what is the Women’s Initiative going to accomplish? What is it that we want to get out of it? Where are we today? I enjoy more watching the women of Brady Ware evolve.

Betty: [00:06:39] Another great example, and it was all really not intentional by any means, but when I merged into Brady Ware, it was about a 14 month courtship of negotiations and coming together and how are we going to take two businesses and make them one. I focused a lot on “I’m going to get to the big company.” “I’m going to get to the opportunity where there’s more.” “I’m going to have this new day with a new twist.” And what I didn’t realize was how much tough work it would be when I hit the destination, right? I got there, but I had arrived. So now what. And I will tell you once I figured out that I had arrived I learned that I had a whole new day and I wasn’t ready.

Betty: [00:07:17] But my growth and my opportunity and my success over these past six years have been two fold in comparison to the first 24 years of my career. The difference is that I finally realized I made it to the destination, but I wasn’t prepared to be there. So I had to really look at what is now the newest destination and I was going to make sure that I took the journey so I could get there successfully.

Betty: [00:07:41] Now what? And what would be the next destination? No idea. So I decided instead I was going to enjoy my moment. I remember the first day at Brady Ware when I was downtown and I had this beautiful office looking over The Scioto Mile, and the Capital and I had all my same computers and I had all my same staff and I had all my same clients and yet. I’ve arrived at this destination and I had no idea what to do. It was an “aha!” moment.

Betty: [00:08:11] So I did the one thing I always know what to do and that’s go have lunch. And I called my husband I said I’m completely lost and he said no you’ve arrived. It’s time to enjoy the moment and go to the next step. Go to the next destination but enjoy a little bit more and be ready. So I took that to heart and I did that.

Betty: [00:08:31] Instead I focused on building relationships within Brady Ware and outside of Brady Ware. I decided I was gonna improve my skill sets. I wasn’t going to go get a bunch of clients, I was going to go get a bunch of stuff. It was knowing an improved skill sets.

Betty: [00:08:46] I’m also going to be part of central Ohio. Here I am downtown in the heart of Columbus and I don’t even know a thing about it. I lived here my entire life.

Betty: [00:08:55] Please do not misunderstand me. You have to set goals. You have to have a plan. You do have to have that. But don’t let the destination consume you.

Betty: [00:09:04] Example. I always want more clients. We all do right? It generates revenue at the end of the day. So I turn my focus on the small business owner. I turn my focus on helping women who own their businesses. Because they struggled different than men who own their businesses.

Betty: [00:09:23] I joined an amazing group called NAWBO, the Columbus chapter, the National Association of Women Business Owners. I decided I was going to support an organization the one I chose was the Women’s Small Business Accelerator, the WSBA. Developing skills that were not related to accounting, changing my focus on who I was working with and in what they needed. Becoming part of organizations that support me and help me and help others all the sudden began changing me professionally. And before I know it, I was at another destination in another milestone. I enjoyed that journey and all of the outcome. And guess what. At the end of the day, I got more clients and I met my revenue goals. It just was done with a different mindset because it was focused on the journey and going along instead of the end result which was getting the client and that revenue.

Betty: [00:10:20] So the goal was met, right? I can look back and see the journey and the growth. There’s a lot of outcomes that come with focusing on the journey and not the destination. First is you don’t forfeit all the life lessons and experiences if you miss the journey. If you go through the journey you’re going to learn those lessons.

Betty: [00:10:42] You’re also trying to acquire different skills. And you’re going to achieve and maybe even refine who you are. We all need that.

Betty: [00:10:51] You’re going to make necessary changes along the way so that you don’t have regrets when you get to the destination, right? You’re going to work on things as you’re seeing them.

Betty: [00:11:01] You probably are going to learn to preserve, enhance your personal self, who you are. Keep redefining that.

Betty: [00:11:09] And you’re going to shape your character. Those are the outcomes of the journey and not just the destination. And someday you’re going to call upon all those outcomes and use them at the appropriate times. I know as I look back with my whole career and especially the last several years when I really developed and had some really really cool journey time. I’m now ready for the destination, when I got there. Unlike when I came here six years ago.

Betty: [00:11:38] If you’re fortunate you’ll be ready for the next part of your journey, that will lead you to the next destination and that’s really where I am right now.

Betty: [00:11:46] Reaching your destination. It’s just a moment in time. But travelling towards your destination is an every day thing, and you don’t want to miss it. Change your mindset. The journey or the destination. And I’m going to challenge you today. Let the journey become your focal point. It’s far more rewarding than the destination. One thing you could do is certainly read a book, Leading Through The Turn by Elise Mitchell. She’s a great woman and she’s a great read.

Betty: [00:12:17] So I’m going to challenge you today with a couple of questions and some things that hopefully will provoke some thought. What destination are you thinking about right now? You may not be thinking about any of them. Maybe you need a vision or a goal something that you can work towards. But mostly I want you to think about what is the journey going to look like. What’s it going to feel like. That’s the real question. So today hopefully I’ve made you come to some conclusions about the journeys more important than the destination. And hopefully today you’ll change your mindset and have much more fulfillment getting there. Take it to heart and start being intentional about the moment. The day to day. That journey along the way to your destination.

Tagged With: Dayton accounting, Dayton business advisory, Dayton CPA, Dayton CPA firm, destination, Elise Mitchell, empowering women, Goal Setting, Inspiring Women, it's the journey, Leadership, Leading Through the Turn, NAWBO, NAWBO Columbus Chapter, planning, Women in Business

Inspiring Women, Episode 4: Entitled to Nothing, Empowered to do Anything

June 2, 2019 by John Ray

Inspiring Women PodCast with Betty Collins
Inspiring Women PodCast with Betty Collins
Inspiring Women, Episode 4: Entitled to Nothing, Empowered to do Anything
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Betty’s Show Notes

When empowerment and entitlement are your state of mind of your family, your office or your business, anything is possible.

You’re entitled to nothing, but you’re empowered to do anything. To talk about that, we need to define the difference between entitlement and empowerment because they are two very different things. When I examined the meanings and characteristics of entitlement and empowerment, I found that empowered people have a lot more characteristics of which all were positive.

  • Who do you know from either group?
  • And who do you want part of your organization or your business?
  • Which business partner do you want?
  • What mindset do you look for your kids to have? Entitled or empowered?
  • What kind of employees do you want, entitled or empowered?

The answer is simple: we want empowerment around us, and we want to empower. But doing that is hard, and it’s never-ending work. Join me as I discuss empowerment in this episode of Inspiring Women.

“Inspiring Women” Podcast Series

“Inspiring Women” is THE podcast that advances women toward economic, social and political achievement. The show is hosted by Betty Collins, CPA, and presented by Brady Ware and Company. Brady Ware is committed to empowering women to go their distance in the workplace and at home. Past episodes of “Inspiring Women” can be found here.

Show Transcript

Betty: [00:00:00] You’re entitled to nothing but you’re empowered to do anything. I want to talk about that today.

Betty: [00:00:06] In order to talk about that we have to really kind of define what entitlement is and what empowerment is. There are two very very different things.

Betty: [00:00:15] So entitlement. I look at it as a state of mind. It’s a state or condition that you are entitled. You have rights to something. Notice there’s no action in there. It’s just I have rights. It’s the belief that you deserve more for whatever reason. You could list those out. Let’s add one more word to entitlement. Call it self-entitlement. And it’s really when an individual you know they see themselves for more than they are. They see that they have privilege that probably is unearned. Those are people who believe that life owes them something. There’s a reward. There’s a measure. There is some kind of success. There’s a standard of living that they should have.

Betty: [00:01:02] Very few people are the queen of England and their children get to get this, their children get to have that. There’s very few people that might be a second or third generation with the name Hilton. Those things don’t exist a lot. Nothing wrong with those things. That’s true entitlement because of your name.

Betty: [00:01:21] But really if you look at what entitled people are like here’s a few characteristics. They’re uncompromising attitude. They have very little regard for how someone else feels. They have a very sense of over-exaggerated self-importance. What’s yours is mine, and what’s mine is my own. That’s how they live. They’re probably very one sided. In fact in their mind, no reciprocation is necessary, don’t worry about it. They’re incredibly lazy, at the end of the day. They overstate their own achievement by underrating you. They have unrealistic view of the world. Or they just justify their tantrums. They’re like toddlers. And when anger doesn’t work they choose passive aggressiveness. I think they’re both just as bad. But when all else fails, poor little me.

Betty: [00:02:18] And we think of entitled people as just Generation X or Millennials or whoever’s going to be next right? But it really goes beyond them, because who do you think taught them to have the mindset? The Boomers and the people before them. So you can’t totally just say “oh that’s the entitled generation.” Sorry we taught them to be entitled.

Betty: [00:02:41] Do you know people like that in your life that I just described? Or maybe even better yet you probably have some of those traits yourself?

Betty: [00:02:49] So let’s go to some of the more fun. The definition of empowerment. It’s not a state of mind, it’s an act or an action. You’re either empowering yourself or someone else. You’re either granting the right to someone to do something great to do something not so great. Who cares. Being empowered is something that you’re doing. Empowered people are confident, they believe in themselves. They know their value. They understand that, and they consider life a reward not, “I need a reward.” They don’t get irritated often. Everybody gets irritated sometimes though. And they look for what they can learn from something. They don’t dwell on the negative.

Betty: [00:03:33] They take care of themselves. They validate themselves so others don’t have to. That’s a big one. They’re not defensive. They accept compliments with the grace and they trust themselves. They live by their own rules and most importantly they probably embrace possibilities more than anyone. Now do you know someone like that. Are you that person?

Betty: [00:03:57] When I was going through looking at what entitlement means what empowerment means and the characteristics, what was very interesting was empowered people had a lot more characteristics. There was a lot more that described them and of course it was all positive. Night and day. Who do you know, either group? And who do you want part of your organization or your business? Which business partner do you want? And what mindset do you look for your kids to have? Entitled or empowered? What kind of employees do you want entitled or empowered?

Betty: [00:04:34] The answer is really easy. We all want empowerment around us. We want to empower but getting it done is hard. And by the way it’s never ending. It’s a constant.

Betty: [00:04:46] So I’m going to tell you a little bit of a story. For me at the age of 14 my mom sat me down and she talked about college. She talked about the importance of education. We all have that. She didn’t want me to have the same choices that she had which were very few without being educated.

Betty: [00:05:02] And so when it came to working and opportunity she wanted me to have every bit of it that we could. And she talked to me also about experiencing college, living on a campus, something she never got to do except for two years. She never did get her college degree. She also talked about the cost and what would it take to get there. So she handed me an application. I’m 14 years old. She handed me an application to complete a work permit and explained to me, “Here’s the college. So you got to go work and save for it so you could afford to go take care of it and do it.” There wasn’t “your father and I are going to write the check.” There wasn’t “we’re going to go into debt all over the place. We’re going to make sure you go and take whatever you want.” It was very thought through.

Betty: [00:05:53] And she also explained to me that I was probably going to take debt because hey I have a great job when I get out. And that was the mindset. So I worked and I saved I did what she said I’m 14 years old. And by the way when I was 17 I moved to college. And I got in my brother’s car because the three of us shared a car, we did not have our own cars. And we drove to college and we didn’t stop at Target and go to a big section from going back to college.

Betty: [00:06:17] We just packed what we had in our rooms and we went and by the way we unpacked the car and we moved in. Done. And I went to registration and I wrote a check from my checking account. I loved it. I worked all through college. I continued to save all through college. I still went into debt all through college. And I actually didn’t get my real degree for nine months after because I still had a 400 dollar balance on my bill.

Betty: [00:06:43] So hard work. I got it done. That was empowerment. It was worth it. And it was mine and I owned it. When I was 14 because my mom said here’s a vision here’s how you get there and it’s yours. She showed me potential and opportunity and but she also said now here’s what it’s going to take to make it happen.

Betty: [00:07:07] That’s empowerment. It’s empowerment in action. It’s not entitlement. I didn’t have a right to be at college. I either wanted to be there, or I didn’t.

Betty: [00:07:17] It all sounds good it sounds so easy it’s positive and it’s motivating. And I compare it to the feeling when you work all day in the yard. I love to work in the yard. And you then see all the results of landscaping and cleaning up and power washing. But you are exhausted. It’s a good feeling and you soak in the tub. You sleep well. That’s called empowerment to me.

Betty: [00:07:40] What relationships in your life go from empowerment to entitlement or entitlement to power? I think you need to really look at the relationships and the circumstances in your life to go, “no wonder this isn’t working.” So to be empowered you have to do the following just like my mom. You’ve got to be intentional and create that vision of what it looks like.

Betty: [00:08:01] Oh by the way you have to have a plan. Get over it. You got to have a plan there doesn’t work. You always figure out your why. Why are you doing this? Well for me back in the day it was because I was going to have a good job and have a good opportunity through my life. The how, what, and when. That’s the easy stuff to figure out. The mindset that really good things like college educations, or careers, whatever you want to put in there, fill in your blank, it takes time and patience is required. You can either have a roasted turkey by your grandmother or you can have a microwave frozen dinner. Choose.

Betty: [00:08:36] Oh by the way when you want to be empowered or you want to empower, enabling is no longer allowed and letting go is crucial. And most certainly, enjoy the journey. But you got to see it all the way to the end.

Betty: [00:08:49] My mom did all these things in the process of my education as well as transition into life. And she had six kids in five years. We were her world. Yet she was trying to get us to go out and do what we did.

Betty: [00:09:00] Now my son I did a lot of what she did I did with my kids. My son was a little bit different. He taught me a good lesson on life. I laid out his vision and terms. He said no. And he chose a different path on his terms. I’ll never forget the day he showed up in my office and he said I’m going to Boston. I’m going to Eastern Nazarene College, and I’m going to be a pastor. I started to interrupt him about the vision and terms because that’s not we talked about, right? He stopped me and said I’m going with you or without you, but I’m going.

Betty: [00:09:34] In my mind, I knew he would go and make it. I still didn’t help him. I didn’t write any checks, I just said go for it. And I had to sit back and learn and watch. Not easy.

Betty: [00:09:45] So to be empowering to those around you ask them what the vision is for their career, for the office, for our clients, for our family, for kids. On and on. My kids had a passion. I was going to go get a job they were going to follow passions. But that’s OK. I did at least learn through my son. I needed to see what they wanted to do.

Betty: [00:10:07] Live the behaviors that you want them to embrace around you and your office or in your families. I do that and I still do and if anyone acted like you what would your office, family, relationships look like? Sorry these hard questions come with my podcast but it’s kind of true. That the thing that I love, help uncover your exceptional talent and value it. Not everyone is the same. And chances are if you’re using your talents you’ll be more successful and happy. I’m a CPA with soft skills. Not usually seen in my industry. So I leverage and use those talents in a different way.

Betty: [00:10:46] The biggest and hardest one for me to empower those around me is I have to be quiet. OK? I have to state the problem and the vision and the goal and let them come up with solutions. We had a book club in my office a couple of years ago. For about 18 months it was very effective because they were reading and they were learning and they were figuring out how to solve our issues in our office, not me.

Betty: [00:11:13] And you got to give and take. The give and take have to be the right thing not the easy thing. And it can’t just be that you’re going to get a return from that give and take. People know the difference.

Betty: [00:11:24] So when it came for my kids to go to college I took that same approach as my mom. I was going to choose empowerment and not entitlement. But you know a few things change from 1980 to 2010. A little bit different. I sat down with my kids just like my mom but we talked about college. We talked about majors with passion. We talked about the costs. We talked what it would take to get there. And we talked for years. And we modified when necessary. And when it came to an end, graduation was the celebration not the end. It was the beginning. They were both seniors and they were on winter break and we were done with the holidays so I sat down with them and I said look we’ve got to talk.

Betty: [00:12:02] You’re going to be educated adults. And I set boundaries as your mom. On June 30th, I’m done. And you’re going to be on your own. And here’s the titles to your cars and here’s a good insurance agent. And you better start researching phone plans. Some of them parents don’t do today. Something we don’t do in our offices today. Instead we think about if we reward more and expect less,they’ll stay with us. Instead if we’ve just empowered and quit the entitled state of mind, we’d have a different result.

Betty: [00:12:37] I also told my kids when you’ll leave the room for the last time and there’s no more bed in your room, it’s my room and I now have a great office and a walk in closet. Sometimes it’s just time for life to go on and letting go and helping empowering them was the way to do it.

Betty: [00:12:55] I really believe in the success of my education as well as my kids and this is just one example of the difference of entitlement and empowerment. Empowerment was always behind it all. And there was no entitlement in the mix. When empowerment and entitlement are your state of mind of your family, your office, your business, you’ll embrace any possibility. Again you’re entitled to nothing, but you can be empowered to do anything.

Tagged With: Dayton accounting, Dayton business advisory, Dayton CPA, Dayton CPA firm, empowerment, entitlement, entitlement mindset, mindset, self-entitlement

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