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Protecting Dentists and Their Practices, Jack McKinney, TDIC

October 7, 2025 by John Ray

Protecting Dentists and Their Practices, Jack McKinney, TDIC, on Dental Business Radio with host Patrick O'Rourke
Dental Business Radio
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Protecting Dentists and Their Practices, Jack McKinney, TDIC, on Dental Business Radio with host Patrick O'Rourke

Protecting Dentists and Their Practices, Jack McKinney, TDIC (Dental Business Radio, Episode 61)

Patrick O’Rourke welcomes Jack McKinney, Vice President of Sales and Service for The Dentists Insurance Company (TDIC) and TDIC Insurance Solutions, for a practical conversation about how dentists can protect their livelihoods before problems strike.

Jack explains how TDIC’s carrier and agency work together to give dentists comprehensive protection, from professional liability and property coverage to cyber, disability, and long-term-care plans. He also shares why dentists should never treat insurance like a one-time purchase, how business model changes such as teledentistry can affect coverage, and why TDIC’s peer-review process for nonrenewals is so unusual in the industry.

This episode is a reminder that running a successful practice isn’t just about clinical skill. It’s about understanding risk, staying proactive, and partnering with advisors who know the dental world as well as you do.

Dental Business Radio is underwritten and presented by Practice Quotient: PPO Negotiations & Analysis and produced by John Ray and the North Fulton affiliate of Business RadioX®.

Key Takeaways in This Episode

  • By dentists, for dentists: The Dentists Insurance Company (TDIC) was created by the California Dental Association to address rising malpractice costs and now provides a full range of coverage options.
  • Two entities, one purpose: TDIC is the carrier, while TDIC Insurance Solutions acts as the agency distributing TDIC and other carriers’ products to ensure dentists have the right fit for their practice.
  • Comprehensive protection matters: Beyond professional liability, practices should consider property, cyber, EPLI, workers’ comp, disability, and long-term care coverage to fully protect their business and income.
  • Be proactive, not reactive: Dentists should schedule regular insurance reviews, especially before acquisitions, relocations, or business model changes like teledentistry.
  • Unique peer review process: TDIC’s nonrenewal appeals are reviewed by a board of dentists, allowing for real-world context and fairness that’s rare in the insurance industry.

Topics Discussed in this Episode

00:00 Introduction to Dental Business Radio
01:11 Meet Jack McKinney: Insurance Industry Veteran
03:13 Understanding TDIC and Its Services
10:27 Insurance Needs for New Dentists
13:03 The Importance of Disability and Life Insurance
19:01 Buy-Sell Agreements and Other Insurance Considerations
21:33 Understanding Insurance Ownership and Risks
21:56 When to Revisit Your Insurance Policies
22:33 Teledentistry and Insurance Implications
25:34 The Role of Underwriters and Actuaries
26:45 Unique Appeals Process for Non-Renewals
27:41 The Rapid Evolution of Healthcare and Insurance
29:42 Cyber Insurance: Costs and Necessity
33:41 Long-Term Care Insurance: What You Need to Know
39:25 The Importance of Regular Insurance Checkups
41:26 Conclusion and Final Thoughts

Jack McKinney and The Dentists Insurance Company (TDIC)

Jack McKinney is Vice President of Sales and Service for The Dentists Insurance Company (TDIC) and TDIC Insurance Solutions, where he leads teams that help dentists protect their practices through comprehensive risk management and coverage solutions. With more than 35 years of experience on both the agency and carrier sides of the insurance industry, Jack is known for his expertise in professional liability, property, and casualty insurance, as well as his commitment to educating dental professionals on proactive protection for their businesses. Based in Sacramento, he continues to advance TDIC’s mission of serving the dental community with integrity and practical insight.

TDIC is a specialized insurance company founded in 1980 by a group of dentists to provide professional liability insurance and related coverage tailored specifically for dentists. It focuses exclusively on protecting dentists and their practices with comprehensive insurance products, including professional liability, employment practice liability, commercial property, workers’ compensation, and cyber liability, among others. TDIC serves a community of more than 24,000 dentists across 15 states, has earned an A (Excellent) rating from AM Best for over 30 years, and holds endorsements from several state dental associations.

The company emphasizes personalized service delivered by experts who understand the dental profession and offers risk management resources, continuing education, and claims support designed specifically for dentists. TDIC also provides online account management to simplify policy handling and bill payments. The company aims to offer exceptional protection at a fair price, backed by its longstanding history and commitment to the dental community.

Website | LinkedIn | Jack’s LinkedIn

About Dental Business Radio

Patrick O'Rourke
Patrick O’Rourke, Host of Dental Business Radio

Dental Business Radio covers the business side of dentistry. Host Patrick O’Rourke and his guests cover industry trends, insights, success stories, and more in this wide-ranging show. The show’s guests include successful doctors across the spectrum of dental practice providers, as well as trusted advisors and noted industry participants.

Dental Business Radio is underwritten and presented by Practice Quotient and produced by John Ray and North Fulton Business Radio, LLC, an affiliate of Business RadioX®. You can find the show on all major podcast apps and access the complete show archive here.

Practice Quotient

Practice QuotientPractice Quotient is the sponsor of Dental Business Radio. Practice Quotient, Inc. serves as a bridge between the payor and provider communities. Their clients include general dentists and dental specialty practices across the nation of all sizes, from completely fee-for-service-only to active network participation with every dental plan possible. They work with independent practices, emerging multi-practice entities, and various large ownership entities in the dental space. Their PPO negotiations and analysis projects evaluate the merits of the various in-network participation contract options specific to your practice’s patient acquisition strategy. There is no one-size-fits-all solution.

Connect with Practice Quotient

Website | LinkedIn | Facebook | X (Twitter)

Tagged With: California Dental Association, cyber coverage, Dental Business Radio, dental insurance, dental risk management, dentistry, disability insurance, insurance for dentists, Jack McKinney, malpractice insurance, Patrick O'Rourke, PPO Negotiations & Analysis, PPO network contract, PPO network contract analytics, Practice Quotient, professional liability, small business protection, TDIC, TDIC Insurance Solutions, The Dentists Insurance Company

Episode 5: Practicing with Integrity with Dr. Scott Perkins

March 20, 2025 by Mike

Gwinnett Studio
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Episode 5: Practicing with Integrity with Dr. Scott Perkins
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“Practicing with Integrity”
Episode 5 – Dr. Scott Perkins

Host Dr. Daniel Galindo interviews Dr. Scott Perkins, a prosthodontist with nearly 40 years experience in academia, private practice, group practice, and mentoring. A prosthodontist is a dental specialist who focuses on restoring and replacing teeth and oral tissues, specializing in procedures like dental implants, dentures, crowns, and bridges. They have advanced training beyond general dentistry, making them experts in complex restorative and cosmetic dentistry.

CLICK HERE to watch the video of this episode.

About The Podcast Series

Practicing-With-Integrity-tile“Practicing with Integrity” shines a light on the pioneering spirit of modern dentistry. On every episode, they delve into the comprehensive world of dental techniques and technologies that are pushing the boundaries of what’s possible.

Join host Dr. Daniel Galinedo and his special guests as they explore the innovative practices that are not only transforming lives, but also comprise the very essence of dental science. Whether you’re a professional in the field, or just curious about the latest advancements, this podcast offers a unique perspective on the art and science of dentistry and dental technology. Listen in as they navigate the fascinating landscape of oral health, where integrity meets innovation.

About The Host

Dr-Daniel-GalindoAs one of the most distinguished figures in the field of dentistry, Dr. Daniel Galindo has enjoyed an illustrious career in prosthodontics. Educated at the Universidad Javeriana School of Dentistry in Bogota, Colombia, he completed his specialty training in prosthodontics at the University of Rochester Eastman Dental Center in Rochester, NY.

He served as Assistant Professor in the Department of Prosthodontics and Operative Dentistry at the University of Connecticut School of Dental Medicine, and currently serves as Clinical Assistant Professor of Dentistry at the University of Rochester School of Medicine and Dentistry.

Dr. Galindo and his young family moved to Scottsdale, AZ in the Summer of 2002 and soon after that opened his family-operated private practice in North Scottsdale. In 2008, he opened the ClearChoice Dental Implant Center in North Phoenix as a founding partner and clinical director. There he revolutionized the approach to the management of the edentulous and soon-to-be edentulous patient by improving the delivery methods and efficiencies of full-arch implant dentistry, adopting the All-on-Four treatment concept.

In early 2024, Dr. Galindo joined Integrity Dental Services as Chief Clinical Officer, making his appointment a pivotal moment in Integrity’s ongoing history. His wealth of experience guides the clinical direction of the organization, strengthening its existing services and helping to bridge the gap between innovative laboratory techniques and the ever-changing practical needs of a modern dental practice.

Dr. Galindo also plays a pivotal role in the launching of the new state-of-the-art live clinical hands-on educational facility in Scottsdale, Arizona. This new facility transforms client and partnership experiences, reinforcing Integrity’s position as a leader in the dental laboratory industry.

As a Board-Certified prosthodontist, Dr. Galindo is a Diplomate of the American Board of Prosthodontics and a Fellow of the American College of Prosthodontists. He is also a Fellow in the International College of Dentists, and is an active member of numerous prestigious dental organizations, including the American Dental Association, American College of Prosthodontists, Academy of Osseointegration, American Academy of Fixed Prosthodontics, American Prosthodontic Society, and the International Team for Implantology. He has also authored numerous scientific publications and is a sought-after speaker at national and international meetings.

About The Sponsor

Integrity Dental Services is a dynamic, forward-thinking, cutting-edge, and problem-solving dental laboratory company that takes pride in the work they produce, and they proudly make it in the USA with the highest quality materials available. They have assembled a team of true professionals that understand these values and love what they do. American-made products and a team of professionals are the recipe for their success.

Quality is so much more than a product; it is a philosophy that starts with communication. The professionals at Integrity Dental Sevices are excellent listeners, and they are excellent at truly understanding the needs of their customers. They build relationships, not account numbers, and you won’t find an automated phone tree answering your call.

The company opened it’s doors on September 2019 and since then, they have grown from three employees to over 220. With three locations and growing, they provide products to customers in over 42 states around this great country. Frankly, they get it.

Integrity-Dental-Services-logo

Tagged With: Daniel Galindo, dental implants, Dental Lab, Dental Laboratory, dentistry, integrity dental services, practicing with integrity, prosthodontist, scott perkins

Sales and Marketing in the Dental Laboratory Industry with Shane Treadaway and Kenneth Niquette

March 13, 2025 by Mike

Gwinnett Studio
Gwinnett Studio
Sales and Marketing in the Dental Laboratory Industry with Shane Treadaway and Kenneth Niquette
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Shane Treadaway, Rob Dinker, and Kenneth Niquette

Sales and Marketing in the Dental Laboratory Industry with Guests Shane Treadaway and Kenneth Niquette

“Living with Integrity,” hosted by Rob Dinker, the Founder and CEO of Integrity Dental Services, is a deep dive into the evolving world of dentistry and dental laboratories in the United States. Each episode explores the intersection of technology, digital dentistry, artificial intelligence, and traditional craftsmanship in the dental industry, revealing how these elements transform patient care and service delivery.

Rob and his guests also share insights into the personal values and professional ethics that drive excellence in dentistry. From the latest trends in dental technology to the core principles of running a successful dental practice and laboratory, “Living with Integrity” offers listeners a unique blend of professional wisdom and personal reflection. Join us as we explore the future of dentistry, the impact of innovation, and the importance of integrity in our professional and personal lives.

Watch the VIDEO of this podcast HERE

Tagged With: dental industry, dentistry, integrity dental services, Kenneth Niquette, living with integrity, living with integrity podcast, rob dinker, Shane Treadaway

Episode 4: Collaborating with Integrity with Dr. Aristidis Pontikas

February 15, 2025 by Mike

Gwinnett Studio
Gwinnett Studio
Episode 4: Collaborating with Integrity with Dr. Aristidis Pontikas
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“Practicing with Integrity”
Episode 4 – Collaborating with Integrity

Host Dr. Daniel Galindo discusses periodontics, dental implants, wine, greek cuisine, and plenty more with his guest Dr. Aristidis Pontikas, owner of Pontikas Implants & Periodontics.

CLICK HERE to watch the video of this episode.

About The Podcast Series

Practicing-With-Integrity-tile“Practicing with Integrity” shines a light on the pioneering spirit of modern dentistry. On every episode, they delve into the comprehensive world of dental techniques and technologies that are pushing the boundaries of what’s possible.

Join host Dr. Daniel Galinedo and his special guests as they explore the innovative practices that are not only transforming lives, but also comprise the very essence of dental science. Whether you’re a professional in the field, or just curious about the latest advancements, this podcast offers a unique perspective on the art and science of dentistry and dental technology. Listen in as they navigate the fascinating landscape of oral health, where integrity meets innovation.

About The Host

Dr-Daniel-GalindoAs one of the most distinguished figures in the field of dentistry, Dr. Daniel Galindo has enjoyed an illustrious career in prosthodontics. Educated at the Universidad Javeriana School of Dentistry in Bogota, Colombia, he completed his specialty training in prosthodontics at the University of Rochester Eastman Dental Center in Rochester, NY.

He served as Assistant Professor in the Department of Prosthodontics and Operative Dentistry at the University of Connecticut School of Dental Medicine, and currently serves as Clinical Assistant Professor of Dentistry at the University of Rochester School of Medicine and Dentistry.

Dr. Galindo and his young family moved to Scottsdale, AZ in the Summer of 2002 and soon after that opened his family-operated private practice in North Scottsdale. In 2008, he opened the ClearChoice Dental Implant Center in North Phoenix as a founding partner and clinical director. There he revolutionized the approach to the management of the edentulous and soon-to-be edentulous patient by improving the delivery methods and efficiencies of full-arch implant dentistry, adopting the All-on-Four treatment concept.

In early 2024, Dr. Galindo joined Integrity Dental Services as Chief Clinical Officer, making his appointment a pivotal moment in Integrity’s ongoing history. His wealth of experience guides the clinical direction of the organization, strengthening its existing services and helping to bridge the gap between innovative laboratory techniques and the ever-changing practical needs of a modern dental practice.

Dr. Galindo also plays a pivotal role in the launching of the new state-of-the-art live clinical hands-on educational facility in Scottsdale, Arizona. This new facility transforms client and partnership experiences, reinforcing Integrity’s position as a leader in the dental laboratory industry.

As a Board-Certified prosthodontist, Dr. Galindo is a Diplomate of the American Board of Prosthodontics and a Fellow of the American College of Prosthodontists. He is also a Fellow in the International College of Dentists, and is an active member of numerous prestigious dental organizations, including the American Dental Association, American College of Prosthodontists, Academy of Osseointegration, American Academy of Fixed Prosthodontics, American Prosthodontic Society, and the International Team for Implantology. He has also authored numerous scientific publications and is a sought-after speaker at national and international meetings.

About The Sponsor

Integrity Dental Services is a dynamic, forward-thinking, cutting-edge, and problem-solving dental laboratory company that takes pride in the work they produce, and they proudly make it in the USA with the highest quality materials available. They have assembled a team of true professionals that understand these values and love what they do. American-made products and a team of professionals are the recipe for their success.

Quality is so much more than a product; it is a philosophy that starts with communication. The professionals at Integrity Dental Sevices are excellent listeners, and they are excellent at truly understanding the needs of their customers. They build relationships, not account numbers, and you won’t find an automated phone tree answering your call.

The company opened it’s doors on September 2019 and since then, they have grown from three employees to over 220. With three locations and growing, they provide products to customers in over 42 states around this great country. Frankly, they get it.

Integrity-Dental-Services-logo

Tagged With: Aristidis Pontikas, Daniel Galindo, dental implants, Dental Lab, Dental Laboratory, dentistry, integrity dental services, practicing with integrity

Dr. Jamie Austin, Austin Dental of Roswell

December 10, 2024 by John Ray

Dr. Jamie Austin, Austin Dental of Roswell, on Family Business Radio with host Anthony Chen
Family Business Radio
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Dr. Jamie Austin, Austin Dental of Roswell, on Family Business Radio with host Anthony Chen

Dr. Jamie Austin, Austin Dental of Roswell (Family Business Radio, Episode 60)

In this episode of Family Business Radio, host Anthony Chen interviews Dr. Jamie Austin of Austin Dental of Roswell. Dr. Austin shares her journey from working in a craft store and pediatric dental office during college to discovering her passion for dentistry. She discusses the decision to buy her own practice, her experiences with patient care, and how she manages the challenges of owning a business alongside being a mother. Dr. Austin emphasizes the importance of personalized care in a private practice as compared to larger corporate-owned dental practices. She also highlights the evolution of dental services, including the use of Botox for treating teeth grinding and the role of technology like 3D imaging in modern dentistry. Dr. Austin concludes with advice on continuous learning and pushing oneself to provide the best patient care.

Anthony concludes the show with thoughts on digging beyond the surface of things.

Family Business Radio is underwritten and brought to you by Anthony Chen with Lighthouse Financial Network. The show is produced by John Ray and the North Fulton affiliate of Business RadioX®.

Dr. Jamie Austin

Dr. Jamie Austin, Austin Dental of Roswell, as featured on Family Business Radio with host Anthony Chen
Dr. Jamie Austin, Austin Dental of Roswell

Dr. Jamie Austin is a general and cosmetic dentist at Austin Dental of Roswell. She is passionate about how the art of dentistry can change a person’s outlook on life, confidence, and overall dental health.

She started her dental career as a dental assistant and continues to strive to be the best clinician for her patients. Dr. Austin specializes in Invisalign, Botox, implant placement, crowns, KOR Whitening, and more.

Dr. Austin is an active member of the American Dental Association, the American Academy of Facial Esthetics, the Academy of General Dentistry, the Georgia Dental Association, the Peachtree Summit Study Club, and the Northern District Dental Society.

In her spare time, Dr. Austin and her husband enjoy spending time outdoors with their children, going to area sporting events, exercising and traveling.

Austin Dental of Roswell

Austin Dental of Roswell is a privately owned dental practice for the whole family.

Led by Dr. Jamie Austin, Austin Dental of Roswell focuses on a conservative approach to help patients achieve their dental health goals. They provide the latest dental technologies with the iTero Lumina scanner and Cone Beam Computed Tomography for implant planning, Invisalign and more. They help patients maintain dental health and cosmetic satisfaction through routine cleanings, teeth whitening, fillings, Invisalign, Botox, and dental checkups.

When the need for other treatment exists, such as dental crowns, root canal therapy, dental implants, dentures, or partials, they share all the potential advantages and disadvantages of each option.

Austin Dental of Roswell is privately owned and is always accepting new patients.

Website | Instagram | Facebook

Topics Discussed in this Episode

00:00 Introduction to Family Business Radio
00:30 Meet Dr. Jamie Austin
00:40 Journey into Dentistry
01:55 Choosing a Path in Dentistry
04:55 The Private Practice Difference
07:53 Navigating Major Life Changes
12:52 Innovations in Dentistry
19:33 Advice and Reflections

Anthony Chen, Host of Family Business Radio

Anthony Chen, Host of Family Business Radio

Family Business Radio is sponsored and brought to you by Anthony Chen with Lighthouse Financial Network. Securities and advisory services are offered through OSAIC, member FINRA/SIPC. RAA is separately owned, and other entities and/or marketing names, products, or services referenced here are independent of OSAIC. The main office address is 575 Broadhollow Rd., Melville, NY 11747. You can reach Anthony at 631-465-9090, ext. 5075, or by email at anthonychen@lfnllc.com.

Anthony Chen started his career in financial services with MetLife in Buffalo, NY, in 2008. Born and raised in Elmhurst, Queens, he considers himself a full-blooded New Yorker while now enjoying his Atlanta, GA, home. Specializing in family businesses and their owners, Anthony works to protect what is most important to them. From preserving to creating wealth, Anthony partners with CPAs and attorneys to help address all of the concerns and help clients achieve their goals. By using a combination of financial products ranging from life, disability, and long-term care insurance to many investment options through Royal Alliance, Anthony looks to be the eyes and ears for his client’s financial foundation. In his spare time, Anthony is an avid long-distance runner.

The complete show archive of Family Business Radio can be found by following this link.

Tagged With: Anthony Chen, Austin Dental of Roswell, Dentist, dentistry, Dr. Jamie Austin, Family Business Radio, financial advisor, North Fulton

Cybersecurity Essentials for Dental Practices, with Katie Fox and Teresa Pichay, California Dental Association

December 5, 2024 by John Ray

Cybersecurity Essentials for Dental Practices, with Katie Fox and Teresa Pichay, California Dental Association, appearing on Dental Business Radio with host Patrick O'Rourke
Dental Business Radio
Cybersecurity Essentials for Dental Practices, with Katie Fox and Teresa Pichay, California Dental Association
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Cybersecurity Essentials for Dental Practices, with Katie Fox and Teresa Pichay, California Dental Association, appearing on Dental Business Radio with host Patrick O'Rourke

Cybersecurity Essentials for Dental Practices, with Katie Fox and Teresa Pichay, California Dental Association (Dental Business Radio, Episode 55)

In this episode of Dental Business Radio, host Patrick O’Rourke discusses the critical topic of cybersecurity for dental practices with guests Katie Fox, cybersecurity engineer, and Teresa Pichay, senior regulatory compliance analyst for the California Dental Association (CDA). The conversation covers the importance of conducting a HIPAA-required risk analysis, employee training to prevent phishing attacks, and practical tips like using encryption and multi-factor authentication. They also explore the potential consequences of data breaches, the importance of proactive IT measures, and resources available for dental practitioners to enhance cybersecurity. The episode underscores the need for dental practitioners to balance patient care with robust cybersecurity measures to protect patient information and business integrity.

Dental Business Radio is underwritten and presented by Practice Quotient: PPO Negotiations & Analysis and produced by John Ray and the North Fulton affiliate of Business RadioX®.

Katie Fox

Katie Fox, California Dental Association
Katie Fox

Katie Fox is a cybersecurity professional with nearly 20 years of experience helping organizations of all shapes and sizes protect both their computer systems and the people who rely on them. As a security engineer at the California Dental Association, she works to keep sensitive data secure, minimize risks and ensure compliance with industry standards. Katie loves breaking down complex cybersecurity concepts into easy, actionable steps, helping organizations feel confident in their defenses. She’s excited to share her expertise on cybercrime trends and practical ways to keep your business secure and your people protected.

LinkedIn

Teresa Pichay

Teresa Pichay, California Dental Association
Teresa Pichay

Teresa Pichay, CHPC, is a senior regulatory compliance analyst for the California Dental Association. She specializes in regulatory compliance, including information verification, documentation strategies and referral to legal references. She has worked with CDA members for more than 26 years in the areas of occupational and environmental safety and health, HIPAA, the California Dental Practice Act and other business regulations.

LinkedIn

California Dental Association

The California Dental Association represents organized dentistry in the state of California.

Founded in 1870, CDA is committed to the success of our members in service to their patients and the public. CDA also contributes to the oral health of Californians through various comprehensive programs and advocacy.

CDA’s membership consists of more than 27,000 dentists, making it the largest constituent of the American Dental Association.

Website | LinkedIn | Instagram | Facebook | YouTube

Topics Discussed in this Episode

00:00 Introduction and Sponsor Acknowledgment
01:20 Meet the Cybersecurity Experts
02:03 The Importance of Cybersecurity for Dental Practices
04:49 Risk Analysis and HIPAA Compliance
09:28 Encryption and Multi-Factor Authentication
16:22 Handling Data Breaches and Patient Notifications
27:21 Exploring Password Management
27:30 Understanding the Dark Web
29:07 Dark Web and Its Implications
31:14 HIPAA Compliance Essentials
34:49 Choosing the Right IT Support
39:59 Employee Training and Cybersecurity
44:12 Final Thoughts and Shoutouts

About Dental Business Radio

Patrick O'Rourke
Patrick O’Rourke, Host of “Dental Business Radio”

Dental Business Radio covers the business side of dentistry. Host Patrick O’Rourke and his guests cover industry trends, insights, success stories, and more in this wide-ranging show. The show’s guests include successful doctors across the spectrum of dental practice providers, as well as trusted advisors and noted industry participants.

Dental Business Radio is underwritten and presented by Practice Quotient and produced by the North Fulton studio of Business RadioX®. The show can be found on all the major podcast apps and a complete show archive is here.

Practice Quotient

Practice QuotientPractice Quotient is the sponsor of Dental Business Radio. Practice Quotient, Inc. serves as a bridge between the payor and provider communities. Their clients include general dentists and dental specialty practices across the nation of all sizes, from completely fee-for-service-only to active network participation with every dental plan possible. They work with independent practices, emerging multi-practice entities, and various large ownership entities in the dental space. Their PPO negotiations and analysis projects evaluate the merits of the various in-network participation contract options specific to your practice’s patient acquisition strategy. There is no one-size-fits-all solution.

Connect with Practice Quotient

Website | LinkedIn | Facebook | X (Twitter)

Tagged With: California Dental Association, cybersecurity, cybersecurity training, Dental Business Radio, dental practices, dentistry, dentists, Katie Fox, Patrick O'Rourke, PPO Negotiations & Analysis, Practice Quotient, Teresa Pichay

Episode 3: Building Together with Integrity with Shane Treadaway

October 9, 2024 by Mike

Building-Together-with-Integrity-feature
Gwinnett Studio
Episode 3: Building Together with Integrity with Shane Treadaway
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Building-Together-with-Integrity-E3

Building Together with Integrity E3

We take pride in the work we produce, and we proudly make it in the USA with the highest quality materials available. We have assembled a team of true professionals that understand these values and love what they do. USA-made products and our team of professionals are the recipe for our success.

This is what Integrity Dental Services is all about. Quality is so much more than a product; it is a philosophy that starts with communication. We at integrity are excellent listeners, and we are excellent at truly understanding the needs of our customers. We build relationships, not account numbers, and you won’t find an automated phone tree answering your call.

In September 2019, Integrity Dental Services opened its doors. In just over four years, we have grown from 3 employees to over 220. From 3 locations and growing, we provide our products to customers in over 42 states around this great country. Frankly, we get it. Integrity Dental Services is a dynamic, forward-thinking, cutting-edge, and problem-solving dental Laboratory company, and it all starts with communication.

Shane-Treadaway-Practicing-with-IntegrityShane Treadaway started his career as a dental technician with a large commercial dental laboratory in 1993. He was promoted to department head in 1995, beginning his journey of leading teams and igniting his passion for helping people unlock their potential.

1996 was promoted to Senior Manager Crown and Bridge and was one one the first technicians in the Southeast to train and implement lab based CAD/CAM technology. He achieved multiple promotions during his time. In 1998 he was promoted to Senior Manager of Quality Control, 2002-promoted to Sales Manger served as VP Sales and Marketing from 2004-2015.

In 2015 he joined Straumann Group as Territory Manger and the next few years was promoted to Senior Territory Manger, Core Field Sales Training Team and Executive Territory Manger

In 2020 promoted to Regional Director where he lead the Southeast region to celebrate many successes.

During this tenure enjoyed contributing to special projects that included improving processes, management training development and global sustainability projects.

Over his career the most memorable experiences involved leading individuals in their development, helping impact patients lives in a positive and life changing way.

Connect with Shane on LinkedIn, Facebook and Instagram.

About This Show

Welcome to “Practicing with Integrity”, the podcast that shines a light on the pioneering spirit of modern dentistry. Each episode, we delve into the comprehensive world of dental techniques and Practicing-With-Integrity-tiletechnologies that are using the boundaries of what’s possible.

Join us as we explore the innovative practices that re not only transforming lives but also the very essence of dental science. Whether you’re a professional in the field or just curious about the latest advancements, this podcast offers a unique perspective on the art and science of dentistry and dental technology. Stay tuned as we navigate the fascinating landscape of oral health, where integrity meets innovation.

About Your Host

Dr-Daniel-GalindoAs one of the most distinguished figures in the field of dentistry, Dr. Daniel Galindo has enjoyed an illustrious career in prosthodontics. Educated at the Universidad Javeriana School of Dentistry in Bogota, Colombia he then completed his specialty training in prosthodontics at the University of Rochester Eastman Dental Center in Rochester, NY.

He served as Assistant Professor in the Department of Prosthodontics and Operative Dentistry at the University of Connecticut School of Dental Medicine and currently serves as Clinical Assistant Professor of Dentistry at the University of Rochester School of Medicine and Dentistry.

Dr. Galindo and his young family moved to Scottsdale, AZ in the Summer of 2002 and soon after that opened his family-operated private practice in North Scottsdale. In 2008, he opened the ClearChoice Dental Implant Center in North Phoenix as a founding partner and clinical director. There he revolutionized the approach to the management of the edentulous and soon-to-be edentulous patient by improving the delivery methods and efficiencies of full-arch implant dentistry, adopting the All-on-Four treatment concept.

In early 2024, Dr. Galindo joined Integrity Dental Services as Chief Clinical Officer, making his appointment a pivotal moment in Integrity’s ongoing history. His wealth of experience will see him lead the clinical direction of the organization, strengthening its existing services and helping to bridge the gap between innovative laboratory techniques and the ever-changing practical needs of a modern dental practice.

Dr. Galindo will also play a pivotal role in the launch of the new state-of-the-art live clinical hands-on educational facility in Scottsdale, Arizona. This new facility is set to transform client and partnership experiences, reinforcing Integrity’s position as a leader in the dental laboratory industry.

As a Board-Certified prosthodontist, Dr. Galindo is a Diplomate of the American Board of Prosthodontics and a Fellow of the American College of Prosthodontists. He is also a Fellow in the International College of Dentists and is an active member of numerous prestigious dental organizations, including the American Dental Association, American College of Prosthodontists, Academy of Osseointegration, American Academy of Fixed Prosthodontics, American Prosthodontic Society and the International Team for Implantology. He has also authored numerous scientific publications and is a sought-after speaker at national and international meetings.

About Our Sponsor

In September 2019, Integrity Dental Services opened its doors. In less than two years we have grown from 3 employees to over 170. From 3 locations, we provide our products to customers in over 35 states around this great country. Frankly, we get it.

Integrity Dental Services is a dynamic, forward-thinking, cutting-edge, and problem-solving dental Laboratory company, and it all starts with communication.

We take pride in the work we produce, and we proudly make it in the USA with the highest quality materials available. We have assembled a team of true professionals that understand these values and love what they do. USA-made products and our team of professionals are the recipe for our success. This is what Integrity Dental Services is all about.

Quality is so much more than a product; it is a philosophy that starts with communication. We at integrity are excellent listeners, and we are excellent at truly understanding the needs of our customers. We build relationships, not account numbers, and you won’t find an automated phone tree answering your call.

Integrity-Dental-Services-logo

Tagged With: dental implants, Dental Lab, Dental Laboratory, dentistry, Full Arch

Leadership and Company Culture with COO Todd Reed

September 4, 2024 by Mike

Gwinnett Studio
Gwinnett Studio
Leadership and Company Culture with COO Todd Reed
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Todd Reed and Rob Dinker

Episode 3:  Leadership and Company Culture with COO Todd Reed

“Living with Integrity,” hosted by Rob Dinker, the Founder and CEO of Integrity Dental Services, is a deep dive into the evolving world of dentistry and dental laboratories in the United States. Each episode explores the intersection of technology, digital dentistry, artificial intelligence, and traditional craftsmanship in the dental industry, revealing how these elements transform patient care and service delivery.

Rob and his guests also share insights into the personal values and professional ethics that drive excellence in dentistry. From the latest trends in dental technology to the core principles of running a successful dental practice and laboratory, “Living with Integrity” offers listeners a unique blend of professional wisdom and personal reflection. Join us as we explore the future of dentistry, the impact of innovation, and the importance of integrity in our professional and personal lives.

Watch the VIDEO of this podcast HERE.

Tagged With: dental industry, dentistry, integrity dental services, Leadership, living with integrity, living with integrity podcast, rob dinker, todd reed

Behind the Scenes at ProMed and the Dental Supply Industry, with Rod and Roderick Uribe, ProMed

August 2, 2024 by John Ray

Behind the Scenes at ProMed and the Dental Supply Industry, with Rod and Roderick Uribe, ProMed Medical and Dental Equipment Sales
Dental Business Radio
Behind the Scenes at ProMed and the Dental Supply Industry, with Rod and Roderick Uribe, ProMed
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Behind the Scenes at ProMed and the Dental Supply Industry, with Rod and Roderick Uribe, ProMed Medical and Dental Equipment Sales

Behind the Scenes at ProMed and the Dental Supply Industry, with Rod and Roderick Uribe, ProMed (Dental Business Radio, Episode 52)

In this episode of Dental Business Radio, host Patrick O’Rourke interviews Rod and Roderick Uribe from ProMed. They discuss their family-owned business specializing in oral surgery equipment and their competitive edge over larger dental supply chains like Henry Schein and Patterson. The conversation touches on the benefits and challenges of the father-son dynamic in business, ProMed’s personalized service approach, and their global reach, including projects in Jamaica, Hawaii, and Alaska. The discussion also includes a detailed look at the importance of equipment like monitors and the intricacies of air quality in oral surgery practices. The episode concludes with insights into the evolving industry and Rod’s tips on starting and running a successful dental business.

Dental Business Radio is underwritten and presented by Practice Quotient: PPO Negotiations & Analysis and produced by John Ray and the North Fulton studio of Business RadioX®.

ProMed Medical and Dental Equipment Sales

ProMed, based in Georgia, is a leading provider of high-quality medical equipment and supplies, dedicated to serving healthcare professionals and institutions with excellence and integrity. With a focus on innovation and customer satisfaction, ProMed offers a comprehensive range of products that meet the diverse needs of the medical industry.

The expert team at ProMed Sales is committed to delivering personalized service, ensuring that each client receives the right solutions to enhance patient care and operational efficiency. The company prides itself on building long-term relationships with clients by providing reliable, cost-effective products and exceptional support.

Website | Facebook | Instagram

Topics Discussed in this Episode

00:00 Introduction and Guest Introduction
01:01 Father-Son Dynamic in Business
02:53 What ProMed Does
04:15 ProMed vs. Big Dental Supply Chains
04:44 Customization and Service at ProMed
08:28 Challenges with Private Equity in Oral Surgery
14:18 Importance of Equipment and Service
24:16 Air Filtration and COVID-19 Impact
29:10 Greetings and Acknowledgements
29:35 Family Business Dynamics
30:58 Roderick’s Early Experiences
33:08 Challenges and Advantages of Working with Family
34:12 Traveling and Learning Together
35:35 Equipment Knowledge and Industry Insights
39:23 Roderick’s Perspective and Future Plans
46:19 Contact Information and Final Thoughts

About Dental Business Radio

Patrick O’Rourke, Founder and CEO of Practice Quotient and Host of Dental Business Radio

Patrick O’Rourke, the host of Dental Business Radio, covers the business side of dentistry. O’Rourke and his guests discuss industry trends, insights, success stories, and more in this wide-ranging show. The show’s guests include successful doctors across the spectrum of dental practice providers, as well as trusted advisors and noted industry participants.

Dental Business Radio is underwritten and presented by Practice Quotient and produced by the North Fulton studio of Business RadioX®. The show can be found on all the major podcast apps, and a complete show archive is here.

Practice Quotient

Dental Business Radio is sponsored by Patrick O’Rourke, Founder & CEO of Practice Quotient. Practice Quotient, Inc. serves as a bridge between the payor and provider communities. Their clients include general dentists and dental specialty practices across the nation of all sizes, from completely fee-for-service-only to active network participation with every dental plan possible. They work with independent practices, emerging multi-practice entities, and various large ownership entities in the dental space. Their PPO negotiations and analysis projects evaluate the merits of the various in-network participation contract options specific to your practice’s patient acquisition strategy. There is no one-size-fits-all solution.

Connect with Patrick O’Rourke and Practice Quotient

Practice Quotient Website | LinkedIn | Facebook | Patrick’s Website | Patrick’s Twitter | Patrick’s Instagram

Tagged With: dental supplies, dental supply, dentistry, medical equipment, oral surgery, Patrick O'Rourke, PPO Negotiations & Analysis, ProMed Medical and Dental Equipment Sales, Rod Uribe, Roderick Uribe

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