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LEADER DIALOGUE: David Gifford with American Health Care Association (AHCA) – Deep Dive

November 11, 2019 by Mike

Gwinnett Studio
Gwinnett Studio
LEADER DIALOGUE: David Gifford with American Health Care Association (AHCA) - Deep Dive
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In this deep dive discussion, hosts Ben Sawyer,  Lisa Counsell and Duffie Dixon once again interview David Gifford, MD, MPH, the Senior Vice President of Quality and Regulatory Affairs at the American Health Care Association, the largest association in the country representing long term and post-acute care facilities.

David Gifford/American Health Care Association (AHCA)

David Gifford, MD, MPH, is the Senior Vice President of Quality and Regulatory Affairs at the American Health Care Association, the largest association in the country representing long term and post-acute care facilities. He helped create the department which assists providers in their quality improvement efforts and works with Administration officials on regulations and policies impacting the profession. Dr. Gifford also serves on the Board of the Advancing Excellence in America’s Nursing Homes campaign and the Baldrige Foundation Board.

He is a former Director of the Rhode Island State Department of Health, where he received the National Governor’s award for Distinguished Service Award for State Officials and was a semi-finalist for the Harvard Kennedy School of Government Innovations in Government award for work on the nursing home survey process.

Prior to that, he served as Chief Medical Officer for Quality Partners of Rhode Island where he directed CMS’ national nursing home-based quality improvement effort. He received his medical degree from Case Western Reserve University and conducted his geriatric fellowship at UCLA where he also earned his Master’s in Public Health in Epidemiology.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

Tagged With: david gifford, duffie dixon, Healthcare, healthcare leadership, healthcare management, leader dialogue, leader dialogue podcast, leader dialogue radio, Leadership, lisa counsell, long term care, long term care facilities, post-acute care, Radiox, soar vision, SOAR Vision Group

LEADER DIALOGUE: David Gifford with American Health Care Association (AHCA)

November 1, 2019 by Mike

Gwinnett Studio
Gwinnett Studio
LEADER DIALOGUE: David Gifford with American Health Care Association (AHCA)
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Hosts Ben Sawyer,  Lisa Counsell and Duffie Dixon interview David Gifford, MD, MPH, the Senior Vice President of Quality and Regulatory Affairs at the American Health Care Association, the largest association in the country representing long term and post-acute care facilities.

Topics discussed include:

  • Evolution of the Baldrige: Which will include David’s background and stewardship of this national treasure.
  • Comparative results: What the research demonstrates when comparing Baldrige National award winners to their peers regardless of economic environment.
  • Performance excellence challenges in the Age of Consumerism: Understanding why customer loyalty is won on the battlefield of customer experience, and how to leverage the Baldrige performance excellence principles to accelerate short term gains, and hardwire a cultural transformation, creating a sustainable competitive advantage.

David Gifford/American Health Care Association (AHCA)

David Gifford, MD, MPH, is the Senior Vice President of Quality and Regulatory Affairs at the American Health Care Association, the largest association in the country representing long term and post-acute care facilities. He helped create the department which assists providers in their quality improvement efforts and works with Administration officials on regulations and policies impacting the profession. Dr. Gifford also serves on the Board of the Advancing Excellence in America’s Nursing Homes campaign and the Baldrige Foundation Board.

He is a former Director of the Rhode Island State Department of Health, where he received the National Governor’s award for Distinguished Service Award for State Officials and was a semi-finalist for the Harvard Kennedy School of Government Innovations in Government award for work on the nursing home survey process.

Prior to that, he served as Chief Medical Officer for Quality Partners of Rhode Island where he directed CMS’ national nursing home-based quality improvement effort. He received his medical degree from Case Western Reserve University and conducted his geriatric fellowship at UCLA where he also earned his Master’s in Public Health in Epidemiology.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

Tagged With: david gifford, duffie dixon, Healthcare, healthcare leadership, healthcare management, leader dialogue, leader dialogue podcast, leader dialogue radio, Leadership, lisa counsell, long term care, long term care facilities, post-acute care, Radiox, soar vision, SOAR Vision Group

LEADER DIALOGUE: Dr. Leigh Hamby of Piedmont Healthcare – Deep Dive

October 25, 2019 by Mike

Gwinnett Studio
Gwinnett Studio
LEADER DIALOGUE: Dr. Leigh Hamby of Piedmont Healthcare - Deep Dive
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Lisa Counsell, Dr. Leigh Hamby, Ben Sawyer

Hosts Ben Sawyer, Lisa Counsell and Duffie Dixon continue their conversation with special guest Dr. Leigh Hamby, the Chief Medical Officer of Piedmont Healthcare, with a “deep dive” discussion on how businesses can leverage the Baldrige framework in today’s competitive marketplace. Topics discussed include the challenging environment that a corporate leader of Piedmont Healthcare faces, performance excellence challenges in the Age of Consumerism, and how organizations can best leverage the Baldrige PE framework to accelerate short-term gains and create a sustainable competitive advantage.

Dr. Leigh Hamby/Piedmont Healthcare

Leigh S. Hamby, M.D., MHA, is the chief medical officer at Piedmont Healthcare, the largest healthcare provider in Georgia. His responsibilities include oversight and coordination of medical staff issues at and between Piedmont hospitals. He is responsible for clinical quality initiatives, with a focus on key clinical drivers to improve patient safety.

Dr. Hamby joined Piedmont Atlanta in 2001. He served as a physician advisor and was later named the hospital’s first chief quality officer. Prior to joining Piedmont, Dr. Hamby was the director of healthcare quality and evaluation for VA Atlanta Network.

One of Dr. Hamby’s key accomplishments at Piedmont has been the implementation of Always Safe 2.0, the system’s comprehensive patient safety program. The program is part of Piedmont’s strategic goal of zero harm by 2026.

Always Safe incorporates evidence-based strategies and principles for improving quality and safety. The concept is that safety is every employee’s responsibility, and the principles in the program are applicable for every provider (physicians, physician assistants and nurse practitioners), nurse, clinician and non-clinical employee of Piedmont Healthcare. The program focuses on specific behaviors every individual can do, every day, to reduce harm. Examples include asking clarifying questions, read back and acknowledge, and nine other error-prevention tools.

After first implementing this program at Piedmont Henry, the hospital was named a 2018 Success Story Award winner from Press Ganey, one of only 16 organizations in the country to receive that award for its innovation and leadership in transforming patient care.

The results have turned Piedmont into one of the safest systems in the country. In the Leapfrog Fall 2018 Hospital Safety Grade, six Piedmont hospitals earned A grades, double that of any system in Georgia, and two others earned B grades. Among those hospitals that did not earn A’s were three that had recently joined the Piedmont system and were not yet on Piedmont’s electronic medical record software, Epic.

Under Dr. Hamby’s leadership, Piedmont has renewed its focus on preventing the occurrence of hospital-acquired infections (HAIs). In Fiscal Year 2017 and Fiscal Year 2018 (the period from July 1, 2016, through June 30, 2018), Piedmont achieved a 40 percent reduction in HAIs. Since Fiscal Year 2016 (ending June 30, 2016), Piedmont has seen a 68 percent reduction in HAIs to the present (352 to 112).

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

Tagged With: dr. leigh hamby, duffie dixon, leader dialogue, leader dialogue podcast, leader dialogue radio show, leigh hamby, lisa counsell, piedmont cmo, piedmont health, piedmont healthcare, SOAR Vision Group

LEADER DIALOGUE: Dr. Leigh Hamby of Piedmont Healthcare

October 18, 2019 by Mike

Gwinnett Studio
Gwinnett Studio
LEADER DIALOGUE: Dr. Leigh Hamby of Piedmont Healthcare
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Lisa Counsell, Dr. Leigh Hamby, Ben Sawyer, Duffie Dixon

Hosts Ben Sawyer, Lisa Counsell and Duffie Dixon discuss how businesses can leverage the Baldrige framework in today’s competitive marketplace with special guest Dr. Leigh Hamby, the Chief Medical Officer of Piedmont Healthcare. Topics discussed will include:

  • Business Acumen: A review of Leigh’s background and his experience with the Baldrige Performance Excellence framework.
  • Current state: The challenging environment that a corporate leader of Piedmont Healthcare faces, and review the use of performance improvement and innovation to overcome challenges.
  • Performance excellence challenges in the Age of Consumerism: How organizations can best leverage the Baldrige PE framework to accelerate short-term gains and create a sustainable competitive advantage.

Dr. Leigh Hamby/Piedmont Healthcare

Leigh S. Hamby, M.D., MHA, is the chief medical officer at Piedmont Healthcare, the largest healthcare provider in Georgia. His responsibilities include oversight and coordination of medical staff issues at and between Piedmont hospitals. He is responsible for clinical quality initiatives, with a focus on key clinical drivers to improve patient safety.

Dr. Hamby joined Piedmont Atlanta in 2001. He served as a physician advisor and was later named the hospital’s first chief quality officer. Prior to joining Piedmont, Dr. Hamby was the director of healthcare quality and evaluation for VA Atlanta Network.

One of Dr. Hamby’s key accomplishments at Piedmont has been the implementation of Always Safe 2.0, the system’s comprehensive patient safety program. The program is part of Piedmont’s strategic goal of zero harm by 2026.

Always Safe incorporates evidence-based strategies and principles for improving quality and safety. The concept is that safety is every employee’s responsibility, and the principles in the program are applicable for every provider (physicians, physician assistants and nurse practitioners), nurse, clinician and non-clinical employee of Piedmont Healthcare. The program focuses on specific behaviors every individual can do, every day, to reduce harm. Examples include asking clarifying questions, read back and acknowledge, and nine other error-prevention tools.

After first implementing this program at Piedmont Henry, the hospital was named a 2018 Success Story Award winner from Press Ganey, one of only 16 organizations in the country to receive that award for its innovation and leadership in transforming patient care.

The results have turned Piedmont into one of the safest systems in the country. In the Leapfrog Fall 2018 Hospital Safety Grade, six Piedmont hospitals earned A grades, double that of any system in Georgia, and two others earned B grades. Among those hospitals that did not earn A’s were three that had recently joined the Piedmont system and were not yet on Piedmont’s electronic medical record software, Epic.

Under Dr. Hamby’s leadership, Piedmont has renewed its focus on preventing the occurrence of hospital-acquired infections (HAIs). In Fiscal Year 2017 and Fiscal Year 2018 (the period from July 1, 2016, through June 30, 2018), Piedmont achieved a 40 percent reduction in HAIs. Since Fiscal Year 2016 (ending June 30, 2016), Piedmont has seen a 68 percent reduction in HAIs to the present (352 to 112).

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

Tagged With: dr. leigh hamby, duffie dixon, healthcare executive, healthcare management, leader dialogue, leader dialogue podcast, leader dialogue radio, leigh hamby, lisa counsell, Malcolm Baldrige Framework for Performance Excellence, piedmont health, piedmont health system, piedmont healthcare, SOAR Vision Group

LEADER DIALOGUE: Leveraging the Baldrige Framework in Today’s Competitive Marketplace – Deep Dive

October 11, 2019 by Mike

Gwinnett Studio
Gwinnett Studio
LEADER DIALOGUE: Leveraging the Baldrige Framework in Today’s Competitive Marketplace - Deep Dive
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On this deep dive episode of “Leader Dialogue”, hosts Ben Sawyer, Jennifer Strahan, and Duffie Dixon continue their discussion about leveraging the Baldrige framework in today’s competitive marketplace with special guest Scott McIntyre, the Chief Executive Officer of Guidehouse.

Scott McIntyre/Guidehouse

Scott McIntyre, the Chief Executive Officer of Guidehouse, brings to his role years of experience in mergers and acquisitions, debt and cost restructuring, and financial modeling. Prior to PwC, he served as a partner at KPMG serving defense and aerospace, government, and industrial manufacturing customers.

He chairs the Prevent Cancer Foundation’s board and sits on the board of the Baldrige Foundation. Scott holds a bachelor’s degree from Washington & Jefferson College, a master’s of business administration from Willamette University and a master’s of science from the Johns Hopkins University.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

Tagged With: Deep Dive, deep dive assessment, duffie dixon, Guidehouse, leader dialogue, leader dialogue podcast, leader dialogue radio, Scott McIntyre, SOAR Vision Group

LEADER DIALOGUE: Leveraging the Baldrige Framework in Today’s Competitive Marketplace

October 4, 2019 by Mike

Gwinnett Studio
Gwinnett Studio
LEADER DIALOGUE: Leveraging the Baldrige Framework in Today's Competitive Marketplace
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Duffie Dixon, Ben Sawyer, Jennifer Strahan

Hosts Ben Sawyer, Jennifer Strahan, and Duffie Dixon discuss how businesses can leverage the Baldrige framework in today’s competitive marketplace with guest Scott McIntyre, the Chief Executive Officer of Guidehouse.

Topics discussed on this episode of “Leader Dialogue” include:

  1. Business Acumen:  Conversation will include Scott’s background including his experiences in pursuing the National Quality Award.  Scott will provide an overview of Guidehouse and what solutions they provide to their clients.
  2. Current state: Discussion around leveraging the Baldrige Framework at Guidehouse in light of pending acquisition of Navigant Consulting.  Review of how this acquisition can better position Guidehouse competitively in the market.
  3. Performance excellence challenges in the Age of Consumerism:  Understanding how Consumerism has changed buyers expectations and how these changes are impacting  consumer loyalty

Scott McIntyre/Guidehouse

Scott McIntyre, the Chief Executive Officer of Guidehouse, brings to his role years of experience in mergers and acquisitions, debt and cost restructuring, and financial modeling. Prior to PwC, he served as a partner at KPMG serving defense and aerospace, government, and industrial manufacturing customers.

He chairs the Prevent Cancer Foundation’s board and sits on the board of the Baldrige Foundation. Scott holds a bachelor’s degree from Washington & Jefferson College, a master’s of business administration from Willamette University and a master’s of science from the Johns Hopkins University.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

Tagged With: duffie dixon, Guidehouse, leader dialogue, Leadership, lisa counsell, Malcom Baldrige National Quality Award, Organizational Hierarchy of Needs, performance excellence, Scott McIntyre, SOAR Vision Group

LEADER DIALOGUE: Transforming Healthcare Financial Billing – Deep Dive

September 27, 2019 by Mike

Gwinnett Studio
Gwinnett Studio
LEADER DIALOGUE: Transforming Healthcare Financial Billing - Deep Dive
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In this week’s follow-up episode of “Leader Dialogue”, Jennifer, Lisa and Duffie will dig deeper into topics such as patient engagement, culture and consumerism with special guest Alan Nalle of Patientco.

Alan Nalle/Patientco

Alan Nalle is Chief Strategy Officer at Patientco, developing strategies and supporting plans for Patientco to deliver unique value to its clients. Prior to Patientco, Alan served as a Managing Director in Accenture Strategy’s Healthcare practice where he led projects addressing many of his client’s most pressing issues related to growth and innovation for leading Providers and Payers.

Patientco is a payment technology company headquartered in Atlanta, GA founded specifically to re-think the healthcare payment experience. Patientco brings world-class payment infrastructure together with intuitive consumer payment tools informed by analytics to create a superior billing experience to deliver more payments to Health Systems.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

Tagged With: consumerism, Deep Dive, duffie dixon, health providers, healthcare billing, healthcare bills, Healthcare Financial Billing, hospital bills, leader dialogue, leader dialogue podcast, lisa counsell, medical billing, medical bills, patient loyalty, PatientCo, SOAR Vision Group

LEADER DIALOGUE: Strategies to High Reliability – Deep Dive

September 13, 2019 by Mike

Gwinnett Studio
Gwinnett Studio
LEADER DIALOGUE: Strategies to High Reliability - Deep Dive
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Craig Clapper, Duffie Dixon, Lisa Counsell, Ben Sawyer

Craig Clapper joins hosts Ben, Lisa and Duffie for a “deep dive” discussion about strategies and opportunities for improvement in aiding healthcare organizations how to achieve and sustain High Reliable Organization (HRO) status and understanding how Consumerism impacts the inter-relations among quality improvement, process improvement, Baldrige Framework and high reliability in health systems.

Craig Clapper/Press Ganey

Craig Clapper is a founding partner of Healthcare Performance Improvement (HPI) and a partner in Press Ganey Transformational Advisory Services. HPI is a group that specializes in improving human performance in complex systems using evidence-based methods from high-reliability organizations. Craig has 30 years experience improving reliability in nuclear power, transportation, manufacturing, and healthcare. He specializes in cause analysis, system reliability, and safety culture transformation. Craig has led safety culture transformation engagements for Duke Energy, US Department of Energy, ABB, Westinghouse, Framatome ANP, Sentara Healthcare, and Sharp Healthcare.

Prior to being a partner in Press Ganey Transformational Services, Craig was the Chief Knowledge Officer of HPI, the Chief Operating Officer of HPI, the Chief Operating Officer of Performance Improvement International, Systems Engineering Manager for Hope Creek Nuclear Generating Station, and Systems Engineering Manager for Palo Verde Nuclear Generation Station.

Education & Certifications

  • Bachelor of Science in Nuclear Engineering, Iowa State University
  • Professional Engineer (PE) licensure in Mechanical Engineering, State of Arizona
  • Certified Manager of Quality and Organizational Excellence (CMQ/OE), American Society for Quality (ASQ)

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

Tagged With: consumerism, craig clapper, duffie dixon, Healthcare Perfromance Improvement, High Reliable Organization, HPI, HRO, leader dialogue, lisa counsell, Malcolm Baldrige National Quality Award, organizational excellence, press ganey, process improvement, quality improvement, SOAR Vision Group

LEADER DIALOGUE: Strategies to High Reliability

September 6, 2019 by Mike

Gwinnett Studio
Gwinnett Studio
LEADER DIALOGUE: Strategies to High Reliability
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Topics discussed on this episode include:

  • Business Acumen: Which will include Craig’’s background and overview of Press Ganey
  • Current state: Discuss current strategies and opportunities for improvement in aiding healthcare organizations how to achieve and sustain High Reliable Organization (HRO) status.
  • Performance excellence challenges in the Age of Consumerism: Understanding how Consumerism impacts the inter-relations among quality improvement, process improvement, Baldrige Framework and high reliability in health systems.

Craig Clapper/Press Ganey

Craig Clapper is a founding partner of Healthcare Performance Improvement (HPI) and a partner in Press Ganey Transformational Advisory Services. HPI is a group that specializes in improving human performance in complex systems using evidence-based methods from high-reliability organizations. Craig has 30 years experience improving reliability in nuclear power, transportation, manufacturing, and healthcare. He specializes in cause analysis, system reliability, and safety culture transformation. Craig has led safety culture transformation engagements for Duke Energy, US Department of Energy, ABB, Westinghouse, Framatome ANP, Sentara Healthcare, and Sharp Healthcare.

Prior to being a partner in Press Ganey Transformational Services, Craig was the Chief Knowledge Officer of HPI, the Chief Operating Officer of HPI, the Chief Operating Officer of Performance Improvement International, Systems Engineering Manager for Hope Creek Nuclear Generating Station, and Systems Engineering Manager for Palo Verde Nuclear Generation Station.

Education & Certifications

  • Bachelor of Science in Nuclear Engineering, Iowa State University
  • Professional Engineer (PE) licensure in Mechanical Engineering, State of Arizona
  • Certified Manager of Quality and Organizational Excellence (CMQ/OE), American Society for Quality (ASQ)

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

Tagged With: craig clapper, duffie dixon, Healthcare, healthcare excellence, healthcare management, Healthcare Performance Improvement, HPI, leader dialogue, leader dialogue podcast, leader dialogue radio, lisa counsell, press ganey, Press Ganey Transformational Advisory Services, SOAR Vision Group

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