Malcolm Baldrige National Quality Award Archives

LEADER DIALOGUE: Strategies to High Reliability – Deep Dive

September 13, 2019 by Mike

Gwinnett Studio

LEADER DIALOGUE: Strategies to High Reliability - Deep Dive

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Craig Clapper, Duffie Dixon, Lisa Counsell, Ben Sawyer

Craig Clapper joins hosts Ben, Lisa and Duffie for a “deep dive” discussion about strategies and opportunities for improvement in aiding healthcare organizations how to achieve and sustain High Reliable Organization (HRO) status and understanding how Consumerism impacts the inter-relations among quality improvement, process improvement, Baldrige Framework and high reliability in health systems.

Craig Clapper/Press Ganey

Craig Clapper is a founding partner of Healthcare Performance Improvement (HPI) and a partner in Press Ganey Transformational Advisory Services. HPI is a group that specializes in improving human performance in complex systems using evidence-based methods from high-reliability organizations. Craig has 30 years experience improving reliability in nuclear power, transportation, manufacturing, and healthcare. He specializes in cause analysis, system reliability, and safety culture transformation. Craig has led safety culture transformation engagements for Duke Energy, US Department of Energy, ABB, Westinghouse, Framatome ANP, Sentara Healthcare, and Sharp Healthcare.

Prior to being a partner in Press Ganey Transformational Services, Craig was the Chief Knowledge Officer of HPI, the Chief Operating Officer of HPI, the Chief Operating Officer of Performance Improvement International, Systems Engineering Manager for Hope Creek Nuclear Generating Station, and Systems Engineering Manager for Palo Verde Nuclear Generation Station.

Education & Certifications

Bachelor of Science in Nuclear Engineering, Iowa State University
Professional Engineer (PE) licensure in Mechanical Engineering, State of Arizona
Certified Manager of Quality and Organizational Excellence (CMQ/OE), American Society for Quality (ASQ)

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

LEADER DIALOGUE: Georgia Lt. Governor Geoff Duncan

August 16, 2019 by Mike

Gwinnett Studio

LEADER DIALOGUE: Georgia Lt. Governor Geoff Duncan

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Duffie Dixon, Jennifer Strahan, Lt. Gov. Geoff Duncan, Ben Sawyer, Lisa Counsell

Georgia Lt. Governor Geoff Duncan joins Ben, Jennifer, Lisa and Duffie to discuss leadership, education, healthcare, technology and more on “Leader Dialogue”.

Lt. Governor Geoff Duncan

A former professional baseball player and successful entrepreneur, Geoff Duncan was elected Georgia’s Lieutenant Governor in November of 2018. Geoff’s faith inspired him to a life of leadership and prompted his upstart run for political office. He was elected to the Georgia House of Representatives in 2012. During his time in office he authored several important pieces of legislation. These include HB 749 – The Cargo Theft Act, HB152 – Michael’s Law, and most recently SB258 – the Rural Hospital Tax Credit.

About SOAR Vision Group

About the Baldrige Foundation

LEADER DIALOGUE: Leveraging the Baldrige Framework to Transform a Healthsystem – Deep Dive

August 9, 2019 by Mike

Gwinnett Studio

LEADER DIALOGUE: Leveraging the Baldrige Framework to Transform a Healthsystem - Deep Dive

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A deep dive discussion about Leveraging the Baldrige Framework to Transform a Healthsystem is provided by the hosts Ben Sawyer and Duffie Dixon, with special guest Dr. Rulon Stacey, managing director and leader of Navigant’s Healthcare Strategy business unit.

Dr. Rulon Stacey/Navigant

Dr. Rulon Stacey is a managing director and leader of Navigant’s Healthcare Strategy business unit. As a nationally recognized healthcare leader, Dr. Stacey brings a future-focused, leadership-driven approach to clients, as well as a unique understanding of provider issues, leadership and governance challenges, and strategy alternatives. He provides expertise in the design and development of initiatives that support cultural and organizational changes needed for ongoing success as health systems evolve from fee-for-service to a value-based environment.

A nationally recognized governance speaker and leader, Dr. Stacey helps governing boards strategize, understand board organization and performance measures, and develop leadership and board succession plans.

In June 2015, Secretary of Commerce Penny Pritzker appointed Dr. Stacey to a second three-year term as the chair of the board of overseers of the Malcolm Baldrige National Quality Award. He is a former chair of the board of directors of the American College of Healthcare Executives and was twice named by Modern Healthcare as among the 100 Most Influential People in Healthcare.

About SOAR Vision Group

About the Baldrige Foundation

LEADER DIALOGUE: The Power of the Baldrige Framework

June 21, 2019 by Mike

Gwinnett Studio

LEADER DIALOGUE: The Power of the Baldrige Framework

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The power of the Baldrige framework is examined with special guest and former healthcare industry CEO Lowell Kruse.

Lowell Kruse/Chair of Communities of Excellence

Lowell C. Kruse is the former CEO of Heartland Health in St. Joseph, Missouri. He retired in July 2009 after serving Heartland for 25 years as their CEO. Kruse came to St. Joseph in 1984 when the two existing community hospital boards had decided to come together and form Heartland Health to better serve the needs of the community and the broader region surrounding St. Joseph. He describes the vision of the organization as, “Heartland Health and its service area will be the best and safest place in America to receive healthcare and live a healthy and productive life.” As evidence of the organization’s progress toward that vision, they were the 2009 recipient of both the Malcolm Baldrige National Quality Award and the Foster G. McGaw Prize for Excellence in Community Service. During his 45 year career, Lowell served on numerous boards, committees, commissions and in leadership capacities in professional and civic organizations including State and National Jaycee Organizations, state hospital associations, American Hospital Association, Chamber of Commerce, United Way, State Commissions, health planning agencies, and similar organizations. He has been the recipient of a variety of personal and professional awards and recognitions during his career. Lowell currently serves as Co-Founder and Chair of Communities of Excellence 2026, the Board of Directors for the Baldrige Foundation and the Missouri Family and Community Trust.

About SOAR Vision Group

About the Baldrige Foundation

LEADER DIALOGUE: Helping Business Owners and Leaders Win

May 4, 2018 by Mike

Gwinnett Studio

LEADER DIALOGUE: Helping Business Owners and Leaders Win

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Business owners and leaders struggle every day to meet their goals and objectives, some living on the razor’s edge of making it or not making it, based upon whether their strategy is accomplished. It turns out that winning or losing in business comes down to being able to execute on your strategy – what coaches call “playbook execution”.

“Leader Dialogue” is a weekly radio show launched to help business owners and leaders win! The show’s format is to invite a business owner or leader onto the show and learn about their business, and what is working or not working for them. The hosts will then help identify a key business performance principle that could be applied to immediately improve their playbook execution performance.

The following week, the hosts will then unpack that principle in more detail for the Leader Dialogue audience. The process will be repeated every two weeks. The plan is to have fun and help business owners and leaders, and the Leader Dialogue audience, to become more knowledgeable and successful in their playbook execution in order to win and SOAR!

About SOAR Vision Group

About the Baldrige Foundation