Roofing with Exceptional Service, Donna Chunglo, Donna the Roofer (North Fulton Business Radio, Episode 860)
In this episode of North Fulton Business Radio, host John Ray interviews Donna Chunglo, better known as “Donna the Roofer.” Donna shares her unique journey from part-time bookkeeper to becoming Georgia’s only roofing broker. She discusses how her distinct business model, which involves working with multiple roofing companies, enables her to offer tailored solutions to her clients. Donna emphasizes the importance of customer care, offering examples of her commitment to providing the best possible experience for those she works with. She also addresses common roofing concerns, such as the importance of regular inspections and the pitfalls of allowing unverified individuals on your roof. Throughout the episode, Donna highlights her dedication to community service and how her personalized approach to roofing has resulted in a business built entirely on referrals.
John Ray is the host of North Fulton Business Radio. The show is produced by John Ray and North Fulton Business Radio, LLC, an affiliate of Business RadioX®, and recorded inside Renasant Bank in Alpharetta.
Donna Chunglo, Donna the Roofer
Donna Chunglo, also known as “Donna the Roofer,” is a trailblazer in the roofing industry with over a decade of hands-on experience. As the only known roofing broker, she brings a unique combination of expertise in office administration, production, and sales, allowing her to manage projects from start to finish with clarity and confidence.
Donna is also the author of How to Sell a Million Dollars in Roofs and Never Knock a Door!, a guide that reflects her innovative, relationship-driven approach to sales. Her business thrives on simplifying the most complex parts of the roofing process—especially storm damage repairs and insurance claims—by working directly with insurance companies to help clients get the coverage they deserve.
Known for her transparency and high standards, Donna treats every client like family. Whether it’s a roof replacement or a gutter installation, she ensures the process is smooth, personal, and rooted in quality craftsmanship.
When she’s inspecting a roof or mentoring others in the trade, Donna loves traveling the world with her husband, Chris, spending time with her three granddaughters, and exploring new crafts. She finds herself drawn to individuals who share her unique passions, and she aspires to fulfill a long-held dream of visiting Australia.
Topics Discussed on this Episode
00:00 Introduction to North Fulton Business Radio
01:42 Meet Donna the Roofer
02:25 Donna’s Unique Roofing Business Model
02:56 Donna’s Journey into Roofing
04:22 Building a Customer-Centric Roofing Service
06:41 Challenges and Successes in Roofing
11:28 Advice for Homeowners on Roofing
13:40 Insurance and Roofing: What You Need to Know
16:53 Referral-Based Business Model
17:27 Writing a Book on Roof Sales
18:04 Innovative Community Engagement
19:18 Beyond Roofing: Community Resource
21:58 Commercial Roofing Expertise
22:58 Client-Centric Approach
27:11 Drone Inspections vs. Traditional Methods
28:58 Who Should Call Donna?
30:19 Success Stories and Final Thoughts
31:52 Closing Remarks and Contact Information
About North Fulton Business Radio and host John Ray
With over 850 shows and having featured over 1,300 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in our community like no one else. We are the undisputed “Voice of Business” in North Fulton!
The show invites a diverse range of business, non-profit, and community leaders to share their significant contributions to their market, community, and profession. There’s no discrimination based on company size, and there’s never any “pay to play.” North Fulton Business Radio supports and celebrates business by sharing positive business stories that traditional media ignore. Some media lean left. Some media lean right. We lean business.
John Ray is the host of North Fulton Business Radio. The show is produced by John Ray and North Fulton Business Radio, LLC, an affiliate of Business RadioX®, and recorded inside Renasant Bank in Alpharetta.
The studio address is 275 South Main Street, Alpharetta, GA 30009.
You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, and many others.
John Ray also operates his own business advisory practice. John’s services include advising solopreneurs and small professional services firms on their value, their positioning and business development, and their pricing. His clients are professionals who are selling their expertise, such as consultants, coaches, attorneys, CPAs, accountants and bookkeepers, marketing professionals, and other professional services practitioners.
John is the national bestselling author of The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices.
