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Behind the Scenes at ProMed and the Dental Supply Industry, with Rod and Roderick Uribe, ProMed

August 2, 2024 by John Ray

Behind the Scenes at ProMed and the Dental Supply Industry, with Rod and Roderick Uribe, ProMed Medical and Dental Equipment Sales
Dental Business Radio
Behind the Scenes at ProMed and the Dental Supply Industry, with Rod and Roderick Uribe, ProMed
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Behind the Scenes at ProMed and the Dental Supply Industry, with Rod and Roderick Uribe, ProMed Medical and Dental Equipment Sales

Behind the Scenes at ProMed and the Dental Supply Industry, with Rod and Roderick Uribe, ProMed (Dental Business Radio, Episode 52)

In this episode of Dental Business Radio, host Patrick O’Rourke interviews Rod and Roderick Uribe from ProMed. They discuss their family-owned business specializing in oral surgery equipment and their competitive edge over larger dental supply chains like Henry Schein and Patterson. The conversation touches on the benefits and challenges of the father-son dynamic in business, ProMed’s personalized service approach, and their global reach, including projects in Jamaica, Hawaii, and Alaska. The discussion also includes a detailed look at the importance of equipment like monitors and the intricacies of air quality in oral surgery practices. The episode concludes with insights into the evolving industry and Rod’s tips on starting and running a successful dental business.

Dental Business Radio is underwritten and presented by Practice Quotient: PPO Negotiations & Analysis and produced by John Ray and the North Fulton studio of Business RadioX®.

ProMed Medical and Dental Equipment Sales

ProMed, based in Georgia, is a leading provider of high-quality medical equipment and supplies, dedicated to serving healthcare professionals and institutions with excellence and integrity. With a focus on innovation and customer satisfaction, ProMed offers a comprehensive range of products that meet the diverse needs of the medical industry.

The expert team at ProMed Sales is committed to delivering personalized service, ensuring that each client receives the right solutions to enhance patient care and operational efficiency. The company prides itself on building long-term relationships with clients by providing reliable, cost-effective products and exceptional support.

Website | Facebook | Instagram

Topics Discussed in this Episode

00:00 Introduction and Guest Introduction
01:01 Father-Son Dynamic in Business
02:53 What ProMed Does
04:15 ProMed vs. Big Dental Supply Chains
04:44 Customization and Service at ProMed
08:28 Challenges with Private Equity in Oral Surgery
14:18 Importance of Equipment and Service
24:16 Air Filtration and COVID-19 Impact
29:10 Greetings and Acknowledgements
29:35 Family Business Dynamics
30:58 Roderick’s Early Experiences
33:08 Challenges and Advantages of Working with Family
34:12 Traveling and Learning Together
35:35 Equipment Knowledge and Industry Insights
39:23 Roderick’s Perspective and Future Plans
46:19 Contact Information and Final Thoughts

About Dental Business Radio

Patrick O’Rourke, Founder and CEO of Practice Quotient and Host of Dental Business Radio

Patrick O’Rourke, the host of Dental Business Radio, covers the business side of dentistry. O’Rourke and his guests discuss industry trends, insights, success stories, and more in this wide-ranging show. The show’s guests include successful doctors across the spectrum of dental practice providers, as well as trusted advisors and noted industry participants.

Dental Business Radio is underwritten and presented by Practice Quotient and produced by the North Fulton studio of Business RadioX®. The show can be found on all the major podcast apps, and a complete show archive is here.

Practice Quotient

Dental Business Radio is sponsored by Patrick O’Rourke, Founder & CEO of Practice Quotient. Practice Quotient, Inc. serves as a bridge between the payor and provider communities. Their clients include general dentists and dental specialty practices across the nation of all sizes, from completely fee-for-service-only to active network participation with every dental plan possible. They work with independent practices, emerging multi-practice entities, and various large ownership entities in the dental space. Their PPO negotiations and analysis projects evaluate the merits of the various in-network participation contract options specific to your practice’s patient acquisition strategy. There is no one-size-fits-all solution.

Connect with Patrick O’Rourke and Practice Quotient

Practice Quotient Website | LinkedIn | Facebook | Patrick’s Website | Patrick’s Twitter | Patrick’s Instagram

Tagged With: dental supplies, dental supply, dentistry, medical equipment, oral surgery, Patrick O'Rourke, PPO Negotiations & Analysis, ProMed Medical and Dental Equipment Sales, Rod Uribe, Roderick Uribe

Air Purification in Dentistry, with Dr. Nick Kavouklis, Surgically Clean Air®

July 29, 2024 by John Ray

Dr. Nick Kavouklis Surgically Clean Air, on Dental Business Radio, with host Patrick O'Rourke
Dental Business Radio
Air Purification in Dentistry, with Dr. Nick Kavouklis, Surgically Clean Air®
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Dr. Nick Kavouklis Surgically Clean Air, on Dental Business Radio, with host Patrick O'Rourke

Air Purification in Dentistry, with Dr. Nick Kavouklis, Surgically Clean Air® (Dental Business Radio, Episode 51)

In this episode of Dental Business Radio, host Patrick O’Rourke talks with Dr. Nick Kavouklis, a dentist and serial entrepreneur turned air purification innovator. Broadcasting live from Tampa, Dr. Nick explains his latest venture into commercial-grade air purification systems specifically designed for dental office environments. Highlighting the importance of air quality, he discusses the benefits of these systems for both patient and staff safety and their potential to attract top-tier hygienists. The conversation also delves into the technical aspects of air filtration and its critical role in indoor air quality improvement, particularly for dental offices. Dr. Nick shares his journey from using particle counters to validate the effectiveness of his systems to acquiring the company producing these purification units. The episode offers commentary and resources for listeners to integrate these advanced air purification systems into their practices.

Dental Business Radio is underwritten and presented by Practice Quotient: PPO Negotiations & Analysis and produced by John Ray and the North Fulton studio of Business RadioX®.

Dr. Nick Kavouklis, CEO, Surgically Clean Air®

Dr. Nick L. Kavouklis is also a dedicated dentist and entrepreneur based in Tampa, Florida. He also established Dr. Nick’s White & Healthy Dentistry in 2010. Dr. Nick is committed to providing high-quality dental care, offering a wide range of services including preventive, restorative, aesthetic, and cosmetic dentistry. He has advanced training in various procedures, is certified in Oral Sedation and Invisalign, and has completed courses at LVI to enhance his skills in cosmetic dentistry.

Beyond his clinical practice, Dr. Kavouklis has made significant contributions to the dental and healthcare industries through various entrepreneurial ventures. He founded Argus Dental & Vision, Inc. in 2007, where he serves as CEO and President, administering dental and vision plans for over 600,000 policyholders. Previously, he was the President and CEO of Argus Legal, Dental Power and Argus Medical from 2001 to 2013, and he served as the Dental Director for the Physicians Health Care Plan, overseeing a network of dentists for a 250,000-member Medicaid Health Maintenance Organization.

Patients appreciate Dr. Kavouklis for his compassionate, patient-centered approach, and he is known for his ability to ease dental anxiety and handle complex cases. His commitment to continuous improvement and innovation in dental care makes him a respected figure in both clinical practice and healthcare entrepreneurship.

LinkedIn

Surgically Clean Air®

Surgically Clean Air specializes in advanced air purification solutions designed to enhance indoor air quality across various industries. Their medical-grade air purification systems, such as the Jade 2.0 and ONYXsca, utilize robust filtering technologies to eliminate airborne contaminants like pollen, dust, and viruses, thereby protecting professionals and improving the air we breathe.

The company initially focused on the dental market, providing air purification units that have significantly improved air quality in dental practices. Many dental offices report a noticeable reduction in dust and airborne particles, enhancing both patient and staff comfort and safety. In addition to dental offices, their products are widely used in healthcare facilities to maintain sterile environments, which is crucial for patient care and recovery.

Educational institutions also benefit from Surgically Clean Air’s systems, as schools and universities utilize these air purifiers to create safer learning environments. By reducing airborne contaminants, these institutions help protect students and staff from illnesses while improving overall air quality. Commercial offices have adopted Surgically Clean Air’s portable air purifiers to ensure a healthier workplace, addressing concerns about indoor air quality and contributing to a safer, more productive work environment.

The company’s offerings extend to residential spaces as well, providing clean air solutions for families. Their air purifiers are particularly beneficial for individuals with allergies or respiratory conditions, ensuring a healthier living space.

Surgically Clean Air’s products feature multiple stages of filtration, capturing over 99.9% of airborne particles. Constructed with premium materials and equipped with visual sensors for real-time air quality monitoring, their systems exemplify the company’s commitment to promoting health and sustainability. Through comprehensive air management solutions, Surgically Clean Air aims to foster healthier environments across a broad spectrum of applications, ensuring the well-being of users in various settings.

Website | LinkedIn | Facebook | Instagram

Topics Discussed in this Episode

00:00 Introduction and Welcome
00:42 Meet Dr. Nick Kavouklis
01:36 Dr. Nick’s Entrepreneurial Journey
04:12 The Importance of Air Purification in Dental Offices
06:22 Surgically Clean Air: Features and Benefits
10:43 Real-World Applications and Testimonials
12:55 How to Get Surgically Clean Air for Your Office
26:01 Closing Remarks

About Dental Business Radio

Patrick O’Rourke, Founder and CEO of Practice Quotient and Host of Dental Business Radio

Patrick O’Rourke, the host of Dental Business Radio, covers the business side of dentistry. O’Rourke and his guests discuss industry trends, insights, success stories, and more in this wide-ranging show. The show’s guests include successful doctors across the spectrum of dental practice providers, as well as trusted advisors and noted industry participants.

Dental Business Radio is underwritten and presented by Practice Quotient and produced by the North Fulton studio of Business RadioX®. The show can be found on all the major podcast apps, and a complete show archive is here.

Practice Quotient

Dental Business Radio is sponsored by Patrick O’Rourke, Founder & CEO of Practice Quotient. Practice Quotient, Inc. serves as a bridge between the payor and provider communities. Their clients include general dentists and dental specialty practices across the nation of all sizes, from completely fee-for-service-only to active network participation with every dental plan possible. They work with independent practices, emerging multi-practice entities, and various large ownership entities in the dental space. Their PPO negotiations and analysis projects evaluate the merits of the various in-network participation contract options specific to your practice’s patient acquisition strategy. There is no one-size-fits-all solution.

Connect with Patrick O’Rourke and Practice Quotient

Practice Quotient Website | LinkedIn | Facebook | Patrick’s Website | Patrick’s Twitter | Patrick’s Instagram

Tagged With: air purification, Dental Business Radio, dental practices, Dr. Nick Kavouklis, Indoor Air Quality, Patrick O'Rourke, PPO Negotiations & Analysis, Practice Quotient, Surgically Clean Air

Private Equity and the Dental Industry, with Dennis Marvel, Fortune Management

February 16, 2024 by John Ray

Dennis Marvel, Fortune Management
Dental Business Radio
Private Equity and the Dental Industry, with Dennis Marvel, Fortune Management
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Dennis Marvel, Fortune Management

Private Equity and the Dental Industry, with Dennis Marvel, Fortune Management (Dental Business Radio, Episode 50)

On this episode of Dental Business Radio, Dennis Marvel, Fortune Management, joined host Patrick O’Rourke for a frank conversation about private equity and the dental industry. They discussed the inner workings of private equity firms that dentists often don’t understand, how PE firms function, and how their incentives can negatively impact a dental practice owner choosing to sell to such firms. Dennis and Patrick discussed the legal definition of an “accredited investor,” and how many dentists may financially qualify to meet that test but not have the investment understanding and experience that the term implies. The conversation also moved towards the value of independence and objectivity in healthcare-related businesses and the importance of understanding one’s scaling strategies in the industry.

The interview was recorded remotely on February 6, 2024, at the Fortune 50 member event held in Frisco, Texas, at the Omni PGA Frisco Resort. Fortune 50, powered by Fortune Management, unites an elite community of practice owners who represent the top 1% of their field.

Dental Business Radio is underwritten and presented by Practice Quotient: PPO Negotiations & Analysis and produced by the North Fulton studio of Business RadioX®.

Dennis Marvel, Managing Partner, Fortune Management

Dennis Marvel Fortune Management
Dennis Marvel, Fortune Management

Dennis is one of the nation’s leading authorities in the rapidly changing business of dentistry. Prior to joining Fortune, Dennis acquired extensive business experience as a serial entrepreneur and through diverse positions in Fortune 50 financial firms.

He has served as a Vice President of Dean Witter Reynolds, a Principal of the New York Stock Exchange, a Senior Vice President for American Express, the CEO of Tilt Inc., the co-organizer of TEDx Seattle, and the Founder and CEO of the Inspirit Leadership Group. In addition to a B.S. in Business, Dennis is a graduate of The Wharton School of Business International Financial Management and Executive Leadership Development Programs as well as the acclaimed Coaches Training Institute. He holds numerous specialist designations and possesses considerable expertise in economics, business development, corporate finance, capital markets, and dental practice operations.

Dennis has an uncanny ability to make complex business concepts simple and to turn data into clear, actionable priorities that transform business results. Whether he was managing portfolios, growing private businesses, Fortune 50 financial firms, or dental practices, Dennis Marvel has always taken a very results-oriented approach. He has a remarkable ability to understand data and teach others to break it down simply and to take actionable steps that make incredible changes to their businesses.

Dennis has a strong track record of facilitating extraordinary growth through his awareness and understanding of business metrics. He will teach you how to use key performance indicators with your team to create outstanding business results. Dennis has a core belief that your business should be a pathway to increasing your fulfillment and, in the process, have your business be a catalyst to an extraordinary life.

LinkedIn

Fortune Management

Fortune Management is a leading business consulting firm that helps organizations, specifically in the dental and veterinary space, improve their performance and achieve their goals. With over 35 years of experience, Fortune Management has a proven track record of success in various industries, including healthcare, finance, technology, and more. Their team of experts provides various services, including strategic planning, process improvement, leadership development, and more. They work closely with their clients to understand their unique needs and tailor the firm’s services to meet the goals of their clients. Their mission is to help organizations achieve their full potential and reach new heights of success.

Website | YouTube | LinkedIn | Facebook | Instagram

Topics Discussed in this Interview

00:03 Introduction to Dental Business Radio
00:28 Guest Introduction: Dennis Marvel
03:35 Dennis Marvel’s Entrepreneurial Journey
06:33 The Impact of Private Equity Firms in Healthcare
08:38 The Risks and Rewards of Private Equity Firms
09:13 The Future of Dentistry and Private Equity
14:46 Understanding the Business Side of Dentistry
23:53 The Importance of Investing in Your Own Business
28:14 Closing Remarks and Acknowledgements

 

About Dental Business Radio

Patrick O’Rourke, Host of “Dental Business Radio”

Patrick O’Rourke is the host of Dental Business Radio covers the business side of dentistry. O’Rourke and his guests cover industry trends, insights, success stories, and more in this wide-ranging show. The show’s guests include successful doctors across the spectrum of dental practice providers, as well as trusted advisors and noted industry participants.

Dental Business Radio is underwritten and presented by Practice Quotient and produced by the North Fulton studio of Business RadioX®. The show can be found on all the major podcast apps, and a complete show archive is here.

Practice Quotient

Dental Business Radio is sponsored by Patrick O’Rourke, Founder & CEO, Practice Quotient. Practice Quotient, Inc. serves as a bridge between the payor and provider communities. Their clients include general dentists and dental specialty practices across the nation of all sizes, from completely fee-for-service-only to active network participation with every dental plan possible. They work with independent practices, emerging multi-practice entities, and various large ownership entities in the dental space. Their PPO negotiations and analysis projects evaluate the merits of the various in-network participation contract options specific to your practice’s patient acquisition strategy. There is no one-size-fits-all solution.

Connect with Patrick O’Rourke and Practice Quotient

Practice Quotient Website | LinkedIn | Facebook | Patrick’s Website | Patrick’s Twitter | Patrick’s Instagram

Tagged With: Dennis Marvel, dental industry, dentists, Fortune Management, Patrick O'Rourke, PPO Negotiations & Analysis, Practice Quotient, private equity, private equity and the dental industry, private equity firms

Dental Patient Acquisition, with Deneen Dismore, Dismore Consulting, LLC

December 15, 2023 by John Ray

Deneen Dismore
Dental Business Radio
Dental Patient Acquisition, with Deneen Dismore, Dismore Consulting, LLC
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Deneen Dismore

Dental Patient Acquisition, with Deneen Dismore, Dismore Consulting, LLC (Dental Business Radio, Episode 49)

In this episode, host Patrick O’Rourke discusses dental business strategies with guest Deneen Dismore, a new patient acquisition specialist. Deneen highlights the importance of understanding and expressing your unique selling proposition to attract the right patient demographic. She suggests focusing on building personal emotional connections with patients to drive business growth, and she emphasizes the crucial role of retention strategies in dental practices. Deneen shares how tailored welcome bags and patient relationships can generate referrals. Both Patrick and Deneen suggest hiring marketing directors for business growth and discuss the value of tracking and accountability in dental businesses.

Dental Business Radio is underwritten and presented by Practice Quotient: PPO Negotiations & Analysis and produced by the North Fulton studio of Business RadioX®.

Deneen Dismore, Dismore Consulting, LLC

Deneen Dismore
Deneen Dismore

Deneen Dismore is the outgoing CEO and Founder of Dismore Consulting and serves the dental community as a New Patient Acquisition Specialist. Born and raised in Long Island, New York, she’s no stranger to working in fast-paced environments that desire business growth.

While Deneen started her career in dentistry as the Marketing Director of two practices in Manhattan, she found her entrepreneurial calling after two career milestones. She was thrilled after nearly doubling the number of new patients in one practice. Then, Deneen led the marketing initiatives of another practice featured on Inc. 5000’s list of America’s fastest-growing companies.

While her career has led her to the hair, fitness and nutrition, and legal industries, her authority and passion remain in dentistry. And she’s served as a mentor and consultant for many other dental professionals and practice owners over the last 12 years.

Deneen is an unapologetic Harry Potter fan, a shameless self-development junkie, a huge fan of HGTV, and a self-described “outgoing introvert.” She is the proud mother of a one-year-old boy, Matthew, so staying active is a must! You can catch her working out at home, taking neighborhood walks with her son, or enjoying the occasional spin class.

Website | LinkedIn | Instagram | Facebook

Questions and Topics in this Interview:

00:03 Introduction and Sponsor Acknowledgement
01:01 Guest Introduction: Deneen Dismore
01:23 Deneen’s Background and Journey to Dental Business
02:37 Understanding the Role of a New Patient Acquisition Specialist
04:44 Deneen’s Personal Journey into the Dental Business
08:51 The Importance of Knowing Your Unique Selling Proposition
14:35 The Role of Retention in Dental Practice Growth
19:50 Comparing Marketing Strategies for Small and Large Practices
23:19 The Impact of PPOs on Dental Practices
23:49 Understanding Dental Insurance Perceptions
24:25 Creating Client Personas for Better Communication
25:51 Building Trust and Value with Patients
26:23 The iPhone Analogy: Value Over Cost
28:18 Addressing the PPO Dentist Perception
30:36 The Importance of Referrals in Dental Practice
38:16 The Power of Patient Gift Bags
40:48 Closing Remarks and Contact Information

About Dental Business Radio

Patrick O’Rourke, Host of “Dental Business Radio”

Patrick O’Rourke is the host of Dental Business Radio covers the business side of dentistry. O’Rourke and his guests cover industry trends, insights, success stories, and more in this wide-ranging show. The show’s guests include successful doctors across the spectrum of dental practice providers, as well as trusted advisors and noted industry participants.

Dental Business Radio is underwritten and presented by Practice Quotient and produced by the North Fulton studio of Business RadioX®. The show can be found on all the major podcast apps, and a complete show archive is here.

Practice Quotient

Dental Business Radio is sponsored by Patrick O’Rourke, Founder & CEO, Practice Quotient. Practice Quotient, Inc. serves as a bridge between the payor and provider communities. Their clients include general dentists and dental specialty practices across the nation of all sizes, from completely fee-for-service-only to active network participation with every dental plan possible. They work with independent practices, emerging multi-practice entities, and various large ownership entities in the dental space. Their PPO negotiations and analysis projects evaluate the merits of the various in-network participation contract options specific to your practice’s patient acquisition strategy. There is no one-size-fits-all solution.

Connect with Patrick O’Rourke and Practice Quotient

Practice Quotient Website | LinkedIn | Facebook | Patrick’s Website | Patrick’s Twitter | Patrick’s Instagram

 

Tagged With: Deneen Dismore, Dental Business Radio, dental insurance contracts, dental marketing, dental patients, dental practice management, dental practices, new patient acquisition, patient acquisition strategy, Patrick O'Rourke, PPO, PPO Negotiations & Analysis, Practice Quotient

Colleen Huff, Dental Insurance Coach

October 24, 2023 by John Ray

Colleen Huff
Dental Business Radio
Colleen Huff, Dental Insurance Coach
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Colleen Huff

Colleen Huff, Dental Insurance Coach (Dental Business Radio, Episode 48)

Highly regarded dental insurance coach Colleen Huff joined host Patrick O’Rourke to discuss the complexities of dental insurance and the strategies necessary for practices to effectively manage it.  They talked about the importance of understanding insurance benefits, the trend of practices going out of network, and the role of outsourcing insurance-related tasks. Colleen noted the need for accurate insurance breakdowns, the importance of having checks and balances in place to prevent errors or embezzlement, and much more.

Dental Business Radio is underwritten and presented by Practice Quotient: PPO Negotiations & Analysis and produced by the North Fulton studio of Business RadioX®.

Colleen Huff, FAADOM, President and Owner, Colleen Huff – Dental Insurance Coach

Colleen Huff, FAADOM, President and Owner, Colleen Huff – Dental Insurance Coach

Colleen Huff, FAADOM, has been in the dental field for 28+ years. Starting as a dental customer service representative, she has worked in and managed dental offices during this time. Her experiences span managing multi-location practices to growing a practice from the ground up. Colleen began full-time speaking and consulting in 2021.

She helps dental practices around the country improve their Dental Insurance knowledge and administrative systems, as well as traveling the country speaking at national conventions as well as local AADOM Chapters on a variety of Dental Insurance topics. You can find her Insurance Mastery course at Front Office Rock.

She is the founder of the Buffalo/WNY AADOM Chapter, as well as an active Ambassador and Fellow class of 2015. For her leadership, she was named one of the TOP 25 Women in Dentistry, 2017 by Dental Products Reports. Colleen is a proud member of NADP (National Association of Dental Plans), DCC-Dental Consultants Connection, SCN- Speakers Consultant Network, AADOM- American Association of Dental Office Management as well as ASCA- AADOM Speaker/Consultant Alliance and DEW-Dental Entrepreneur Woman along with being licensed to speak on dental codes through the ADA.

Website | LinkedIn | Facebook

About Dental Business Radio

Patrick O’Rourke, Host of “Dental Business Radio”

Patrick O’Rourke is the host of Dental Business Radio covers the business side of dentistry. O’Rourke and his guests cover industry trends, insights, success stories, and more in this wide-ranging show. The show’s guests include successful doctors across the spectrum of dental practice providers, as well as trusted advisors and noted industry participants.

Dental Business Radio is underwritten and presented by Practice Quotient and produced by the North Fulton studio of Business RadioX®. The show can be found on all the major podcast apps, and a complete show archive is here.

Practice Quotient

Dental Business Radio is sponsored by Patrick O’Rourke, Founder & CEO, Practice Quotient. Practice Quotient, Inc. serves as a bridge between the payor and provider communities. Their clients include general dentists and dental specialty practices across the nation of all sizes, from completely fee-for-service-only to active network participation with every dental plan possible. They work with independent practices, emerging multi-practice entities, and various large ownership entities in the dental space. Their PPO negotiations and analysis projects evaluate the merits of the various in-network participation contract options specific to your Practice’s patient acquisition strategy. There is no one-size-fits-all solution.

Connect with Patrick O’Rourke and Practice Quotient

Practice Quotient Website | LinkedIn | Facebook | Patrick’s Website | Patrick’s Twitter | Patrick’s Instagram

Tagged With: Colleen Huff, Colleen Huff Dental Insurance Coach, Dental Business Radio, dental insurance, dental insurance coach, dental practices, Patrick O'Rourke, PPO Negotiations & Analysis, Practice Quotient

David Harris, Prosperident Inc.

July 31, 2023 by John Ray

David Harris
Dental Business Radio
David Harris, Prosperident Inc.
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David Harris

David Harris, Prosperident Inc. (Dental Business Radio, Episode 46)

Forensic CPA and licensed private investigator David Harris is CEO of Prosperident Inc., a firm that investigates embezzlement in dental practice environments. David and host Patrick O’Rourke discussed how theft happens, how Prosperident investigates potential embezzlement, the profiles and methods of embezzlers, the challenges of hiring, how to recognize when embezzlement may be occurring, and much more.

Dental Business Radio is underwritten and presented by Practice Quotient: PPO Negotiations & Analysis and produced by the North Fulton studio of Business RadioX®.

Prosperident Inc.

Prosperident’s expert team of more than twenty U.S. and Canadian fraud examiners works exclusively in a wide variety of dental practice environments including general dentistry, orthodontics, oral surgery practices and dental support organizations.

Whether you are looking for an investigation, a system to help you fraud-proof your office, litigation support services, or a speaker for your next event, Prosperident has what you need.

A few more numbers on Dental Embezzlement:

  • Dentistry is the most embezzled profession
  • The average amount stolen in a dental office embezzlement is $109,000
  • On average, a dental embezzlement goes undetected for almost 2 years

At Prosperident, they offer a specialized range of services to address your office protection and embezzlement concerns. Their expert team of U.S. and Canadian fraud examiners is able to handle a wide variety of dental practice environments including general dentistry, orthodontics, oral surgery practices and dental support organizations.

Whether you are looking for an investigation, a system to help you fraud-proof your office, litigation support services, or a speaker for your next event, they have what you need.

Company website | LinkedIn | Facebook | YouTube

David Harris, CFE, CPA, FCPA, CFF, Chief Executive Officer, Prosperident Inc.

David Harris, CFE, CPA, FCPA, CFF, Chief Executive Officer, Prosperident, Inc.

David Harris may have the coolest job in dentistry – he gets to chase, and catch, those who steal from dentists. A rule-breaker in his youth, David changed his direction and has spent much of his adult life in the world of investigation and enforcement, where he uses his unrivaled ability to understand the criminal thought process to help educate and protect dentists.

David is the Chief Executive Officer of Prosperident, the world’s largest firm investigating financial crimes committed against dentists. David is a licensed private investigator, a Forensic Certified Public Accountant, and a Certified Fraud Examiner. He is the author of the book Dental Embezzlement: The Art of Theft and the Science of Control and over 30 articles in dental publications.

In addition to being a prolific author, David is a frequent presenter at regional, national, and international dental conferences, and his vast wealth of experience, coupled with his keen sense of humor, makes David both an engaging and entertaining speaker.

In recognition of his long and distinguished service to the dental profession, David is one of a handful of non-clinicians to be honored with a Fellowship in the International Academy of Dental Facial Esthetics.

LinkedIn

About Dental Business Radio

Patrick O'Rourke
Patrick O’Rourke, Host of “Dental Business Radio”

Dental Business Radio covers the business side of dentistry. Host Patrick O’Rourke and his guests cover industry trends, insights, success stories, and more in this wide-ranging show. The show’s guests include successful doctors across the spectrum of dental practice providers, as well as trusted advisors and noted industry participants. Dental Business Radio is underwritten and presented by Practice Quotient and produced by the North Fulton studio of Business RadioX®. The show can be found on all the major podcast apps and a complete show archive is here.

 

Practice Quotient

Dental Business Radio is sponsored by Practice Quotient. Practice Quotient, Inc. serves as a bridge between the payor and provider communities. Their clients include general dentist and dental specialty practices across the nation of all sizes, from completely fee-for-service-only to active network participation with every dental plan possible. They work with independent practices, emerging multi-practice entities, and various large ownership entities in the dental space. Their PPO negotiations and analysis projects evaluate the merits of the various in-network participation contract options specific to your Practice’s patient acquisition strategy. There is no one-size-fits-all solution.

Connect with Practice Quotient

Website | LinkedIn | Facebook | Twitter

Tagged With: David Harris, Dental Business Radio, Dental embezzlement, dental fraud, embezzlement, Employee Embezzlement, forensic CPA, investigator, Patrick O'Rourke, Practice Quotient, private investigator, Prosperident

Josh Roland, Centro Benefits Research

June 20, 2023 by John Ray

Centro Benefits Research
Dental Business Radio
Josh Roland, Centro Benefits Research
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Centro Benefits Research

Josh Roland, Centro Benefits Research (Dental Business Radio, Episode 45)

Host Patrick O’Rourke welcomed Josh Roland back to Dental Business Radio. Josh is Ancillary Consultant Market Leader with Centro Benefits Research and discussed with Patrick the need for ancillary benefits, disability plans, challenges faced by employers, brokers, and carriers, and much more.

Dental Business Radio is underwritten and presented by Practice Quotient: PPO Negotiations & Analysis and produced by the North Fulton studio of Business RadioX®.

Centro Benefits Research

Centro is a wholesale employee benefits firm representing many of the top consulting firms in the United States.

With over 11,000 groups and managed premium exceeding $1.6Bn, Centro delivers unparalleled value to the industry stakeholders and the clients they serve.

Because of the volume of business, depth of data, and research analytics provided by Centro, carrier partners are better able to assess risk and make business decisions on behalf of the clients that utilize Centro’s platform.

Leveraging Centro can mean a significant difference for brokers in creating differentiation and competitive advantage in a rapidly changing and increasingly consolidated industry.

Company website | LinkedIn

Josh Roland, CLMS, VBS, GBDS, Ancillary Consultant Market Leader, Centro Benefits Research

Josh Roland, CLMS, VBS, GBDS, Ancillary Consultant Market Leader, Centro Benefits Research

Josh Roland is Ancillary Consultant Market Leader for Centro Benefits Research. He joined the firm earlier this year after several years with OneDigital.

Josh has over 20 years of experience in the insurance industry. He was previously a partner and ancillary benefits practice leader of a regional insurance brokerage, in addition to having a wealth of expertise and experience in sales and account management.

Josh received a bachelor’s degree in business administration and finance from the University of Georgia. He is licensed to sell all group life and health in Alabama, Florida, Georgia, North Carolina, South Carolina, and Tennessee.

LinkedIn

About Dental Business Radio

Patrick O'Rourke
Patrick O’Rourke, Host of “Dental Business Radio”

Dental Business Radio covers the business side of dentistry. Host Patrick O’Rourke and his guests cover industry trends, insights, success stories, and more in this wide-ranging show. The show’s guests include successful doctors across the spectrum of dental practice providers, as well as trusted advisors and noted industry participants. Dental Business Radio is underwritten and presented by Practice Quotient and produced by the North Fulton studio of Business RadioX®. The show can be found on all the major podcast apps and a complete show archive is here.

 

Practice Quotient

Dental Business Radio is sponsored by Practice Quotient. Practice Quotient, Inc. serves as a bridge between the payor and provider communities. Their clients include general dentist and dental specialty practices across the nation of all sizes, from completely fee-for-service-only to active network participation with every dental plan possible. They work with independent practices, emerging multi-practice entities, and various large ownership entities in the dental space. Their PPO negotiations and analysis projects evaluate the merits of the various in-network participation contract options specific to your Practice’s patient acquisition strategy. There is no one-size-fits-all solution.

Connect with Practice Quotient

Website | LinkedIn | Facebook | Twitter

Tagged With: ancillary benefits, Centro Benefits Research, Dental Business Radio, dental insurance, insurance, insurance broker, Josh Roland, OneDigital, Patrick O'Rourke, Practice Quotient

Todd Gooden, The Solutions Team, Inc.

May 23, 2023 by John Ray

The Solutions Team
Dental Business Radio
Todd Gooden, The Solutions Team, Inc.
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The Solutions Team

Todd Gooden, The Solutions Team, Inc. (Dental Business Radio, Episode 44)

Todd Gooden, CEO of The Solutions Team, Inc. was behind the mic with host Patrick O’Rourke to discuss IT services and the business model he’s created to serve the dental industry. Todd also covered IT problems that can arise in a dental practice, cybersecurity, mitigating risk, why practices in smaller cities and towns are at risk, and much more.

Dental Business Radio is underwritten and presented by Practice Quotient: PPO Negotiations & Analysis and produced by the North Fulton studio of Business RadioX®.

The Solutions Team, Inc.

In 2007, while managing a routine Disaster Recovery implementation for a major corporation in Central Mississippi, Todd Gooden, Founder and Chief Executive Officer of The Solutions Team explored outsourcing several key components in an effort to minimize the company’s infrastructure expenses. His inability to find a provider of the services he needed led to the founding of The Solutions Team.

In 2008, The Solutions Team began specializing in “Cloud” technology – designing Public, Private and Hybrid Cloud Solutions for emerging and mid-sized companies seeking to protect critical server data (financials, e-mail messages, databases, etc.), while reducing operational costs in server backup and recovery. Today, headquartered in Jackson, Mississippi, The Solutions Team is a leading cloud-services company – serving businesses nationwide (40 states).

The Solutions Team has emerged as the go-to provider for companies looking to outsource their entire IT department or simply deploy key portions of their system to the ‘cloud’. The company offers proven expertise on a variety of cloud-based managed services and solutions, including Cloud-Hosted Email. Managed Email On-Site, Virtual IT Support, Managed Networks, Cloud Data Backup/Disaster Recovery and Data Breach Response.

Company website| LinkedIn | Facebook | Twitter

Todd Gooden, CEO, The Solutions Team, Inc.

Todd Gooden, CEO, The Solutions Team, Inc.

In 1996, at 24 years of age, Todd was the youngest person at the time to ever receive the Mississippi Business Journal’s “Top 40 Under 40” distinction – awarded annually to rising business leaders throughout the state. More than two decades and three companies later, he continues to be recognized as an IT services innovator and leader.

He was named a ‘Most Successful Entrepreneur of 2018’ by Beyond Exclamation magazine, and more recently was named one of the state’s ‘Top CEOs of 2020’ by the Mississippi Business Journal. Through the years, The Solutions Team has emerged as the go-to provider for companies looking to outsource their entire IT department or simply deploy key portions of the ‘cloud’ or Cyber Security Solutions. TST’s innovative ‘performance-based’ billing model and stellar track record for service availability and responsiveness have helped clients minimize IT service interruptions and increase productivity, while managing their budgets and reducing costs more effectively.

Under Todd’s leadership, The Solutions Team was named to the prestigious Pioneer 250 of CRN magazine’s 2019 Managed Service Provider 500 list, recognizing North American solution providers with cutting-edge approaches to delivering managed IT services. Other recognitions include TST being named a ‘Best Place to Work’ for six consecutive years since 2017 by the Mississippi Business Journal.

In his spare time, he enjoys spending a day out on his boat, hitting the green at tee time, cheering on his favorite football team, connecting with nature during a camping trip, or even hanging out with his hunting buddies at deer camp. Todd has been married to his beautiful wife, Brandi for 23 years whom he shares four children: Dakota, Aubrey, Kaelon, and Eli.

LinkedIn

About Dental Business Radio

Patrick O'Rourke
Patrick O’Rourke, Host of “Dental Business Radio”

Dental Business Radio covers the business side of dentistry. Host Patrick O’Rourke and his guests cover industry trends, insights, success stories, and more in this wide-ranging show. The show’s guests include successful doctors across the spectrum of dental practice providers, as well as trusted advisors and noted industry participants. Dental Business Radio is underwritten and presented by Practice Quotient and produced by the North Fulton studio of Business RadioX®. The show can be found on all the major podcast apps and a complete show archive is here.

 

Practice Quotient

Dental Business Radio is sponsored by Practice Quotient. Practice Quotient, Inc. serves as a bridge between the payor and provider communities. Their clients include general dentist and dental specialty practices across the nation of all sizes, from completely fee-for-service-only to active network participation with every dental plan possible. They work with independent practices, emerging multi-practice entities, and various large ownership entities in the dental space. Their PPO negotiations and analysis projects evaluate the merits of the various in-network participation contract options specific to your Practice’s patient acquisition strategy. There is no one-size-fits-all solution.

Connect with Practice Quotient

Website | LinkedIn | Facebook | Twitter

Tagged With: cybersecurity, Dental Business Radio, dental industry, it services, managed IT services, Mississippi, Patrick O'Rourke, Practice Quotient, The Solutions Team, Todd Gooden

Dr. Michael W. Davis, Smiles of Santa Fe

May 12, 2023 by John Ray

Dr Michael W Davis
Dental Business Radio
Dr. Michael W. Davis, Smiles of Santa Fe
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Dr Michael W Davis

Dr. Michael W. Davis, Smiles of Santa Fe (Dental Business Radio, Episode 43)

Dr. Michael W. Davis, owner of Smiles of Santa Fe and writer on the dental industry, joined host Patrick O’Rourke on this edition of Dental Business Radio. They discussed the recent passage of MLR in Massachusetts, dental insurance issues, the squeeze on providers, Dental Service Organizations, “upselling” in practices, and conditions that may create fraud in the industry.

Dental Business Radio is underwritten and presented by Practice Quotient: PPO Negotiations & Analysis and produced by the North Fulton studio of Business RadioX®.

Smiles of Santa Fe

While Dr. Davis is primarily active as a full-time dental clinician and small business owner, he is also engaged in a fair degree of consulting and writing on dental business related topics.

At Smiles of Santa Fe, they are passionate about offering dental care for their patients throughout their lifetimes. Generations of Santa Fe, NM families have trusted Dr. Michael Davis with their family’s oral health because our team goes above and beyond to build relationships with patients by always offering honest recommendations and advice for those they treat. Contact their team to find out more or schedule an appointment. They welcome patients from Santa Fe and all surrounding areas.

Company website | Contact Info

Dr. Michael W. Davis, Smiles of Santa Fe

Dr. Davis is a dedicated general, cosmetic, and family dentist serving patients from Santa Fe, NM and surrounding communities with the superior level of dental care they deserve in partnership with the Smiles of Santa Fe team. He completed his undergraduate studies in biology at the University of Massachusetts, and Dr. Davis went on to work as a chemist in clinical toxicology. He later went on to work as a biomedical researcher at Massachusetts General Hospital. He earned his doctor of dental surgery (DDS) form the Ohio State University College of Dentistry. He entered the dental field working as an Oklahoma dental officer with the Indian Health Service. Dr. Davis opened his first private practice in Maine in 1983.

His clinical employment experiences range from private practice, public health, corrections dentistry, to school based programs. He also does consulting and expert legal work for a wide variety of law firms, the insurance industry, and other private concerns.

Dr. Davis writes on numbers of topics inclusive of dental fraud with Medicaid, dental consumer fraud generally, abuses to associate dentists employed by the DSO industry, failures of dental regulators, failures of Medicaid policymakers and regulators, etc. He also gives viable solutions to correct collapsing and dysfunctional systems. His CV of articles is available on his website.

It’s a continual battle for Dr. Davis to keep up timely links to his papers, as the DSO industry and other interests are continually pressuring publishers to censor his work. Dr. Davis sees the dental industry much like the film, “The Matrix.” There are self-serving elites, who want to present a phoney Happy Valley image of the dental profession and the wide variety of scams impacting doctors and the public welfare. The reality is often very dark and corrupt.

Dr. Davis insists those many doctors operating in the best traditions of the doctor/patient relationship be supported.

LinkedIn

About Dental Business Radio

Patrick O'Rourke
Patrick O’Rourke, Host of “Dental Business Radio”

Dental Business Radio covers the business side of dentistry. Host Patrick O’Rourke and his guests cover industry trends, insights, success stories, and more in this wide-ranging show. The show’s guests include successful doctors across the spectrum of dental practice providers, as well as trusted advisors and noted industry participants. Dental Business Radio is underwritten and presented by Practice Quotient and produced by the North Fulton studio of Business RadioX®. The show can be found on all the major podcast apps and a complete show archive is here.

 

Practice Quotient

Dental Business Radio is sponsored by Practice Quotient. Practice Quotient, Inc. serves as a bridge between the payor and provider communities. Their clients include general dentist and dental specialty practices across the nation of all sizes, from completely fee-for-service-only to active network participation with every dental plan possible. They work with independent practices, emerging multi-practice entities, and various large ownership entities in the dental space. Their PPO negotiations and analysis projects evaluate the merits of the various in-network participation contract options specific to your Practice’s patient acquisition strategy. There is no one-size-fits-all solution.

Connect with Practice Quotient

Website | LinkedIn | Facebook | Twitter

Tagged With: dental industry, dental insurance, dental service organization, dentists, Dr. Michael W. Davis, fraud, managed care organization, Medical Loss Ratio, MLR, Patrick O'Rourke, Practice Quotient, Smiles of Santa Fe

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