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LEADER DIALOGUE: Author, Professor, and Management Theorist Morten Hansen

November 15, 2019 by Mike

Gwinnett Studio

LEADER DIALOGUE: Author, Professor, and Management Theorist Morten Hansen

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Dr. Morten Hansen is an author, professor, and management theorist, with award-winning work on social networks, collaboration, knowledge management, and corporate innovation.

Dr. Hansen is a management professor at the University of California, Berkeley, and was previously a professor at INSEAD and Harvard Business School. He was also a management consultant at the Boston Consulting Group. Hansen holds a PhD from Stanford Business School, where he was a Fulbright scholar.

Dr. Hansen’s research focuses on how to succeed at work. In his 2018 book Great at Work, he draws from an extensive original study of 5,000 managers and employees to show how top performers work less and achieve more, and by so doing provides a new theory of professional productivity. He devised “seven work smarter practices” that can be adopted by anyone looking to maximize their time and performance.

Publications:

Great at Work: How Top Performers Do Less, Work Better, and Achieve More (Simon & Schuster, 2018)
Great by Choice: Uncertainty, Chaos, and Luck – Why Some Thrive Despite Them All (with Jim Collins, HarperBusiness, 2011)
Collaboration: How Leaders Avoid the Traps, Build Common Ground, and Reap Big Results (HBR Press, 2009).

SPECIAL OFFER!!!

CLICK HERE to receive your FREE copy of Morten Hansen’s best-selling book Great at Work: How Top Performers Do Less, Work Better, and Achieve More.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

Episode 70: Mariela Dabbah’s Building an Alliance Process

November 11, 2019 by Mike

Business Infrastructure

Episode 70: Mariela Dabbah’s Building an Alliance Process

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“al·li·ance – a union or association formed for mutual benefit.” Mariela Dabbah says every leader should have 10-15 strong alliances to assist in career navigation and professional development. As a leadership and career development expert, she has built an entire movement around this principle. In this episode, she describes the 5-stage process her company, Red Shoe Movement, implements to empower and steer upward-bound women within large organizations toward success. Learn how the pillars of mutual mentoring and self-leadership can take your relationships beyond networking and yield more fruitful results.

Special Guest: Mariela Dabbah, Founder & CEO – Red Shoe Movement

Location: New York City, NY USA

Show Notes:

Find Your Inner Red Shoes: Step Into Your Own Style of Success: Mariela’s book.
Step Up Plus Program: the Red Shoe Movement’s program to support women in progressing to the next level of their careers. Includes one-year access to online resources for professional development plus ongoing support thereafter.
What is Executive Presence? Do You Need Executive Presence Training?: an insightful article on overcoming stereotypes and developing the skills and qualities to stand in your power and command a room – important info for EVERY entrepreneur.
Ring the Bell + Annual Red Shoe Movement Events: in the NYC area or visiting and want to get involved with people who support upwardly mobile women? Register for FREE to learn about events year-round.

Watch the Video Version of this Interview (COMING SOON!):

The Importance of Tax Planning

November 11, 2019 by Tom Sheldon

Northeast Georgia Studio

The Importance of Tax Planning

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On this episode of “The Bottom Line with Jacqueline Sheldon”, hosts Tom and Jacqueline discuss the importance of tax planning.

Jacqueline & Tom Sheldon/Bottom Line Tax Solutions

Bottom Line Tax Solutions specializes in tax planning and tax resolution. The firm focuses on proactive tax planning and working with their clients throughout the year lower their tax liability and to help them keep more of what they make. Bottom Line Tax Solutions can assist clients who have back tax issues work out payment terms with the IRS, get penalties reduced, and in some cases settle their tax debts for less than what they owe.

LEADER DIALOGUE: David Gifford with American Health Care Association (AHCA) – Deep Dive

November 11, 2019 by Mike

Gwinnett Studio

LEADER DIALOGUE: David Gifford with American Health Care Association (AHCA) - Deep Dive

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In this deep dive discussion, hosts Ben Sawyer, Lisa Counsell and Duffie Dixon once again interview David Gifford, MD, MPH, the Senior Vice President of Quality and Regulatory Affairs at the American Health Care Association, the largest association in the country representing long term and post-acute care facilities.

David Gifford/American Health Care Association (AHCA)

David Gifford, MD, MPH, is the Senior Vice President of Quality and Regulatory Affairs at the American Health Care Association, the largest association in the country representing long term and post-acute care facilities. He helped create the department which assists providers in their quality improvement efforts and works with Administration officials on regulations and policies impacting the profession. Dr. Gifford also serves on the Board of the Advancing Excellence in America’s Nursing Homes campaign and the Baldrige Foundation Board.

He is a former Director of the Rhode Island State Department of Health, where he received the National Governor’s award for Distinguished Service Award for State Officials and was a semi-finalist for the Harvard Kennedy School of Government Innovations in Government award for work on the nursing home survey process.

Prior to that, he served as Chief Medical Officer for Quality Partners of Rhode Island where he directed CMS’ national nursing home-based quality improvement effort. He received his medical degree from Case Western Reserve University and conducted his geriatric fellowship at UCLA where he also earned his Master’s in Public Health in Epidemiology.

About SOAR Vision Group

About the Baldrige Foundation

Episode 69: Calvin Williams’ Service Delivery Process

November 4, 2019 by Mike

Business Infrastructure

Episode 69: Calvin Williams’ Service Delivery Process

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Calvin Williams, Jr. is on a mission. He believes wealth management services should be accessible to everyone, not just the uber-rich. As such, he started Freeman Capital – an award-winning FinTech company with rapid expansion goals and high visibility. In this episode, Calvin details the service delivery process he implements to maintain a positive customer experience while managing a 100% remote team. He also shares the different technologies he leverages to keep it all together.

Special Guest: Calvin Williams, Jr., Founder & CEO – Freeman Capital

Location: Charlotte, NC USA

Show Notes:

Behind the Façade: How to Structure Company Operations for Sustainable Success: book by Alicia Butler Pierre. Ch.6 features the service delivery blueprint Calvin referenced during interview.
Building a StoryBrand: Clarify Your Message So Customers Will Listen: book by Donald Miller.
Secret Service: Hidden Systems that Deliver Unforgettable Customer Service: book by John R. DiJulius III
Trello: a visual, kanban-style project management tool that facilitates task tracking.
Slack: an app that facilitates real-time/on-the-go communication and efficient teamwork; particularly useful for remote teams.
Zoom: a web-based tool that offers audio and video recording of webinars, conference calls, presentations, meetings and more. Also includes screen sharing for enhanced collaboration.
MS Excel: design and track the stages of your service delivery process with a spreadsheet.
Google Sheets: collaborate in real-time on the progress of your service delivery process.
Zapier: a middleware tool that connects your apps and software so that data connects and flows as seamlessly as possible to enhance process productivity and efficiency.
Loom: video recording software that can bring your whiteboarding or other demonstrations to life with your virtual team.

LEADER DIALOGUE: David Gifford with American Health Care Association (AHCA)

November 1, 2019 by Mike

Gwinnett Studio

LEADER DIALOGUE: David Gifford with American Health Care Association (AHCA)

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Hosts Ben Sawyer, Lisa Counsell and Duffie Dixon interview David Gifford, MD, MPH, the Senior Vice President of Quality and Regulatory Affairs at the American Health Care Association, the largest association in the country representing long term and post-acute care facilities.

Topics discussed include:

Evolution of the Baldrige: Which will include David’s background and stewardship of this national treasure.
Comparative results: What the research demonstrates when comparing Baldrige National award winners to their peers regardless of economic environment.
Performance excellence challenges in the Age of Consumerism: Understanding why customer loyalty is won on the battlefield of customer experience, and how to leverage the Baldrige performance excellence principles to accelerate short term gains, and hardwire a cultural transformation, creating a sustainable competitive advantage.

David Gifford/American Health Care Association (AHCA)

About SOAR Vision Group

About the Baldrige Foundation

EASTSIDE MEDICAL CENTER: Breast and Diagnostic Center

October 31, 2019 by Mike

Gwinnett Business Radio

EASTSIDE MEDICAL CENTER: Breast and Diagnostic Center

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Sharon Mitchell, Dr. Michael Aho, Sharon Felder

In honor of Breast Cancer Awareness Month, this month’s Eastside Medical Center episode of “Gwinnett Business Radio” will feature a round-table discussion with:

Dr. Michael Aho – Radiologist, Medical Director, Eastside Breast & Diganotistic Center, Physician Liaison for Eastside’s Cancer Committee
Sharon Mitchell – Manager, Eastside Breast and Diagnostic Center
Sharon Felder – Eastside Food and Nutrition Services Employee and Breast Cancer Survivor who was cared for at Eastside

Eastside’s Breast and Diagnostic Center is located on the Eastside Medical Center Main Campus in Medical Plaza 1, which is located at 1700 Tree Lane in Snellville.

About Eastside’s Breast and Diagnostic Center

About 1 in 8 women in the U.S. will develop breast cancer during their lifetime, according to the American Cancer Society. While the cause of breast cancer is still unknown, we do know that it can be easier to treat breast cancer when it is found early.

Eastside’s Breast and Diagnostic Center partners with their patients to detect and treat breast cancer as quickly as possible and at its earliest stages by using the latest state-of-the-art technology and an experienced care team. Eastside’s Breast Center offers digital mammograms, the latest 3D mammography technology, breast ultrasound and breast MRI, breast biopsy, and genetic risk assessment and testing.

Eastside’s Breast and Diagnostic Center is an accredited Breast Imaging Center of Excellence by the American College of Radiation for achieving high practice standards in image quality, personnel qualifications, facility equipment, quality control procedures and quality assurance programs. The center is also accredited by the National Accreditation Program for Breast Centers (NAPBC), a program administered by the American College of Surgeons. Eastside’s Breast Center care team works alongside their comprehensive oncology program, which has been accredited with commendation by the Commission on Cancer since 1998. During the month of October, Eastside bands together with their community to increase awareness of the disease and honor Breast Cancer Awareness Month.

About Eastside Medical Center

Eastside Medical Center has been a healthcare leader for more than 39 years, providing quality care to patients in Gwinnett and surrounding counties. Nationally recognized for patient safety, Eastside focuses on delivering quality care with exceptional outcomes by utilizing the most advanced technology and experienced physicians. Eastside is a 310-bed, multi-campus system of care offering comprehensive medical and surgical programs including cardiovascular, neurosciences, oncology, orthopedics, robotic surgery, rehabilitation, maternity with neonatal intensive care, behavioral health, bariatric, urgent care, and 24-hour emergency care at two locations. Their medical staff of 500 board-certified physicians, 1,200 employees and 400 volunteers is committed to providing the community a healthcare system of excellence.

Lori Mullee and J. Smith with SERVPRO and Frank Torres and Maria Luisa Pineda with Maestral Solutions

October 30, 2019 by Mike

Gwinnett Business Radio

Lori Mullee and J. Smith with SERVPRO and Frank Torres and Maria Luisa Pineda with Maestral Solutions

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Lori Mullee, J. Smith, Maria Luisa Pineda, Frank Torres

Lori Mullee & J. Smith/SERVPRO

With many years of experience in the restoration industry, SERVPRO of Norcross is a trusted leader in the field of water and fire emergency cleanup. They have team members who have been with SERVPRO of Norocross for many years. As a locally owned and operated company, they provide 24 hours a day, 7 days a week residential and commercial services to the people of Norcross and other Gwinnett areas. They are committed to being faster to any size disaster and make it “Like it never even happened.” Their employees have the training, equipment, and expertise to handle your restoration and cleaning needs. SERVPRO has over 1,800 Franchises in the U.S. and Canada. Whether you need help with emergency flood damage or your upholstery cleaned, you can depend on SERVPRO of Norcross.

Frank Torres & Maria Luisa Pineda/Maestral Solutions

Maestral Solutions helps both tech-enabled and software product companies develop software. They have a deep understanding of agile software development processes, IoT, Data Science and Cloud. Their clients enjoy highly personalized engagements based on their specific organizational and product needs. They provide dedicated agile teams with the proper balance of software developers, UX/UI Designers, Product Owners, Quality Assurance, DevOps, and Project Managers among other professionals.

Chief Roy Whitehead with the Snellville Police Department

October 30, 2019 by Mike

Case In Point

Chief Roy Whitehead with the Snellville Police Department

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Rick Strawn and Police Chief Roy Whitehead

Chief Roy Whitehead/Snellville Police Department

Snellville, GA is a culturally diverse community located in the metro Atlanta area along U.S. Highway 78, between Stone Mountain and Athens. The Snellville Police Department is a state and nationally acclaimed, award-winning law enforcement agency consisting of trained, professional and dedicated personnel who continually strive to provide the highest quality police services to their residents and visitors. The men and women of the Snellville PD have embraced the philosophy of community-oriented policing to ensure a collaborative partnership with citizens to in order to improve the quality of life and livablilty for everyone in the city. They are comprised of 47 sworn full-time officers, two part-time officers, nine dispatchers, and three civilian employees.