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Donn King: Building a Business When Caregiving Owns Your Time

April 1, 2026 by John Ray

Donn King on Protecting Your Professional Identity, Defeating Perfectionism, and Keeping Your Business Alive Through Caregiving (The Price and Value Journey, Episode 167) with host John Ray
North Fulton Studio
Donn King: Building a Business When Caregiving Owns Your Time
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Donn King on Protecting Your Professional Identity, Defeating Perfectionism, and Keeping Your Business Alive Through Caregiving (The Price and Value Journey, Episode 167) with host John Ray

Donn King on Protecting Your Professional Identity, Defeating Perfectionism, and Keeping Your Business Alive Through Caregiving (The Price and Value Journey, Episode 167)

Donn King joins host John Ray on The Price and Value Journey to discuss one of the most underserved challenges facing solo practitioners and expert service providers: how to maintain a professional and creative identity when caregiving takes over your life.

Donn spent more than two decades caring for his daughter Hannah, who had a rare neurological condition requiring round-the-clock attention, while also caring for his partially disabled wife Janet. During that time, he continued writing, podcasting, pastoring, coaching other authors, and teaching college. His book Creating While Caring is a field guide for the roughly 50 million unpaid caregivers in the United States, many of whom are trying to run an expertise-based business at the same time.

Donn and John explore the genuine challenges that caregiving poses for professionals accustomed to managing their time in this conversation. Donn explains why standard productivity advice falls apart under the weight of a caregiving life and what it actually takes to keep going. Topics include distinguishing your identity from your methodology, why perfectionism is a thief rather than a virtue, the critical difference between consistency and persistence, and the practice of treating your schedule as aspirational rather than a measure of success or failure. Donn also shares the personal chapter he navigated after Hannah’s death in December 2024 and what it means to suddenly face open time at age 70 when you spent two decades simply doing what had to be done.

The Price and Value Journey is presented by John Ray and produced by North Fulton Business Radio, LLC, an affiliate of the Business RadioX® podcast network.

Key Takeaways You Can Use From This Episode

  • Separate your professional identity from the way you carry it out. When caregiving changes what is possible, the methodology has to flex while the identity holds.
  • Perfectionism is a thief. It steals joy, it steals time, and most importantly it steals value from the people you could be serving. “Done is better than perfect” is not a cliché here; it is a survival principle.
  • Treat your schedule as aspirational, not as a pass-fail test. When life interrupts, dragging a task to tomorrow is a tool, not a defeat.
  • The difference between consistency and persistence matters. Consistency demands a regular pattern. Persistence simply requires that you keep showing up. For caregivers and for many solo practitioners, persistence is the more honest and more achievable standard.
  • Decide what to protect, not just what to pursue. Knowing which professional activities are essential to your identity helps you make the hardest trade-off: what not to do.
  • You have more resilience than you realize. Donn tells caregivers that their coping skills are often better than they think.

Topics Discussed in this Episode

00:00 John Ray introduces the show and guest Donn King
02:21 Donn on why caregivers are more likely to run expertise businesses than traditional jobs
05:08 How Donn kept his professional and creative identity intact through two decades of caregiving
06:05 Accepting you won’t accomplish everything you’re capable of
08:11 The apocryphal Warren Buffett story: 25 goals, pick five, scratch off the rest
09:14 Focusing on one project at a time instead of scattering energy
10:06 The subtle perfectionism caregivers face and the 10-year writing shutdown
11:21 The reversal: he was not depressed because he stopped writing, but stopped writing because he was depressed
11:52 Why this is an identity issue, not just a productivity issue
12:31 Separating identity from methodology: same writer, different work style
13:39 Background on daughter Hannah and wife Janet and the round-the-clock care demands
17:14 The decision to move Hannah to a specialized nursing home
19:08 The typical day exercise from the book and what it revealed
19:53 How Hannah’s birth ended Donn’s professional speaking career
21:27 Why standard productivity advice doesn’t apply to caregiving lives
22:06 What actually works: aspirational scheduling, bite-sized tasks, bags packed for ER visits
24:34 Separating principle from application: dependability as the principle, flexibility in execution
26:10 Flexibility is not weakness; it is resilience
28:45 Consistency vs persistence: why persistence is the more honest standard for caregivers
32:09 Perfectionism as a thief of joy, time, and value
34:24 On dignity and identity: more than a caregiver, still a writer
35:01 The oxygen mask principle applied to professional identity
39:51 Adam Grant’s research on creative procrastination
42:19 Life after Hannah: open time at 70, Medicaid financial constraints, finding new priorities
47:03 Tools and tips are examples, not answers
49:26 On AI: “I want the AI to do dishes so I have more time to write.”
53:34 What Donn most wants caregiving professionals to hear: you are not alone and more resilient than you think
55:42 Where to find Donn and Creating While Caring
57:51 John’s closing thoughts for the audience

Donn King

Donn King
Donn King

Donn King is an emeritus professor of communication studies at Pellissippi State Community College in Knoxville, Tennessee, a pastor in the United Methodist Church, a speaker, and a communication coach. He calls himself “The Confidence Cultivator,” and for good reason: his work consistently comes back to helping people show up fully, speak clearly, and build a professional life that reflects what they actually value.

He is the author of several books, including two business fables in The Sparklight Chronicles series and Creating While Caring: Practical Tips to Keep Creating While Caring for a Loved One, which grew from his own experience as a family caregiver. He hosts The Alignment Show podcast and runs Hidden Mentor Media, where he helps independent authors publish with confidence. He has spoken to audiences across the United States and spent more than 40 years teaching college students and business leaders the skills of effective communication.

Donn and his wife Janet live on the quiet side of the Great Smoky Mountains.

Website | LinkedIn

John Ray, Host of The Price and Value Journey

John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey
John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include business coaching and advisory work, as well as advising solopreneurs and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their expertise, such as attorneys, CPAs, accountants and bookkeepers, consultants, coaches, marketing professionals, and other professional services practitioners.

John is a podcast show host and the owner of North Fulton Business Radio, LLC, an affiliate of Business RadioX®. John and his team work with B2B professionals to create and conduct their podcast using The Generosity Mindset® Method: building and deepening relationships in a non-salesy way that translates into revenue for their business.

John is also the host of North Fulton Business Radio. With over 900 shows and having featured over 1,300 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in its region like no one else.

John’s book, The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices

John Ray at Barnes & Noble with his book, The Generosity MindsetJohn Ray is the author of the five-star rated book The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices, praised by readers for its practical insights on raising confidence, value, and prices.

If you are a professional services provider, your goal is to do transformative work for clients you love working with and get paid commensurate with the value you deliver to them. While negative mindsets can inhibit your growth, adopting a different mindset, The Generosity Mindset®, can replace those self-limiting beliefs. The Generosity Mindset enables you to diagnose and communicate the value you provide to clients, which allows you to price your services more effectively in order to receive a portion of that value.

Whether you’re a consultant, coach, marketing or branding professional, business advisor, attorney, CPA, or work in virtually any other professional services discipline, your content and technical expertise are not proprietary. What’s unique, though, is your experience and how you synthesize and deliver your knowledge. What’s special is your demeanor or the way you deal with your best-fit clients. What’s invaluable is how you deliver outstanding value by guiding people through massive changes in their personal lives and in their businesses that bring them to a place they never thought possible.

Your combination of these elements is unique in your industry. There lies your value, but it’s not the value you see. It’s the value your best-fit customers see in you.

If pricing your value feels uncomfortable or unfamiliar to you, this book will teach you why putting a price on the value your clients perceive and identify serves both them and you, and you’ll learn the factors involved in getting your price right.

The book is available at all major physical and online book retailers worldwide. Follow this link for further details.

Connect with John Ray:

Website | LinkedIn | Email

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

Tagged With: book writing, Caregiver, caregiver entrepreneur, caregiver experience, caregiving, consultants and coaches, Creating While Caring, creative professionals, disability caregiving, Donn King, expert service providers, imposter syndrome, John Ray, mindset, perfectionism, persistence vs consistency, productivity for caregivers, professional identity, resilience, small business mindset, solo practitioners, The Alignment Show podcast, The Confidence Cultivator, The Price and Value Journey, time management, work-life integration, writing under constraints

Why Clients Stall and What to Do About It: Dr. Larry Gard

March 25, 2026 by John Ray

Dr. Larry Gard on The Ambivalence Paradox: Why Clients Stall, How to Read It, and When to Walk Away (The Price and Value Journey, Episode 165) with host John Ray
North Fulton Studio
Why Clients Stall and What to Do About It: Dr. Larry Gard
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Dr. Larry Gard on The Ambivalence Paradox: Why Clients Stall, How to Read It, and When to Walk Away (The Price and Value Journey, Episode 165) with host John Ray

Dr. Larry Gard on The Ambivalence Paradox: Why Clients Stall, How to Read It, and When to Walk Away (The Price and Value Journey, Episode 166)

Dr. Larry Gard joins host John Ray on The Price and Value Journey to discuss one of the most frustrating and costly dynamics in advisory work: the client who genuinely wants your help and simultaneously resists it. Drawing on his book The Ambivalence Paradox, co-authored with Tom Bixby, Dr. Gard explains why this behavior is not irrational, not necessarily a sign of a bad client, and not a communication problem. It goes deeper than that, and understanding it changes how you engage from the very first conversation.

Dr. Gard walks through how ambivalence shows up in client behavior, from missed deadlines and topic-changing to analysis paralysis and sudden silence. He explains why advisors misread these signals, either diagnosing the client too quickly or making too many excuses and enabling the very resistance that’s slowing the work. He also discusses the importance of inquiring about previous advisory relationships before accepting an engagement, the significance of a client who cannot reflect on a past failed engagement as a warning sign, and the art of framing difficult conversations in a way that encourages openness rather than defensiveness.

The episode also goes into the question of when to decline an engagement, how to handle ambivalence that may be directed at you personally, and why your own ambivalence as an advisor can quietly fuel a client’s resistance. This episode is worth your time if you’ve ever felt like you were putting in more effort on an engagement than your client.

The Price and Value Journey is presented by John Ray and produced by North Fulton Business Radio, LLC, an affiliate of the Business RadioX® podcast network.

Key Takeaways You Can Use From This Episode

  • Ambivalence is not hesitancy. A hesitant client is slowing down. An ambivalent client is simultaneously accelerating and braking. Recognizing that distinction changes how you respond.
  • When clients procrastinate, delay, or change the subject, focus on the behavior itself rather than assigning an internal state. Telling yourself a client is “not motivated” or “just too busy” can lead you to enable the very pattern you need to address.
  • Ask about prior advisory relationships early in your discovery process. How a prospective client talks about a past engagement that didn’t work out tells you a tremendous deal about their readiness for this one.
  • Reframing how you raise difficult topics with clients matters. Language that names what you’re observing without cornering the client creates an opening for honest conversation rather than defensiveness.
  • Your ambivalence about a client or engagement is not invisible. Clients can sense it, and if they are already conflicted, your uncertainty will amplify theirs.
  • Declining an engagement is sometimes the right decision for the client, not just for you. Having a trusted referral list ready makes that conversation easier and leaves the relationship intact.

Topics Discussed in the Episode

00:00 Introduction: When a client resists the very help they asked for
02:22 Dr. Larry Gard on what drew him to this subject and why clinical psychology applies far beyond the therapy room
05:22 The PhD dissertation was 99 pages. The book is 47.
06:27 The origin of The Ambivalence Paradox and the collaboration with Tom Bixby
08:32 The engagement readiness assessment: a screening tool to identify client resistance before you take on the work
10:17 Why client ambivalence shows up mid-engagement, not just at the start
10:56 Ambivalence vs. hesitancy: the difference between tapping the brakes and pressing the accelerator and brake at the same time
12:45 What happens to advisors who don’t recognize ambivalence for what it is
13:40 Why naming the ambivalence is often the first step to resolving it
14:45 Most advisors are deliverables-oriented. That’s part of the problem.
15:43 The connection between value conversations and client ambivalence
18:52 How ambivalence shows up: topic-changing, delays, procrastination, analysis paralysis
19:17 The two misreads advisors make most often
21:40 The danger of making too many excuses for the client and colluding with their resistance
23:25 Why experienced advisors over-rely on pattern recognition, and why that backfires
24:24 A reframe for missed deadlines that opens conversation instead of putting clients on the defensive
25:44 The flip side: clients who are too agreeable
27:14 Asking about prior failed advisory relationships before you take on the engagement
31:28 When to walk away: the red flags that signal an engagement isn’t worth taking
34:48 Why having those hard conversations is part of your ethical responsibility as an advisor
36:50 For newer advisors especially: you don’t have to handle it in the moment
38:13 What to do when the client’s ambivalence may be directed at you personally
40:59 Your own ambivalence as an advisor and why clients can pick up on it
41:49 Closing thoughts and how to reach Dr. Larry Gard

Dr. Larry Gard

Dr. Larry Gard
Dr. Larry Gard

Dr. Larry Gard is a psychologist and founder of Done With Work Retirement Coaching and Consulting, based in the Chicago area. His doctoral training at Northwestern University Medical School focused on the second half of life, and he spent decades in clinical psychology before turning his attention to the dynamics that play out between advisors and the clients they serve.

Though no longer a practicing therapist, his long career in clinical psychology gives him the perspective and experience to help professionals navigate the head and heart side of major transitions. He is the co-author, with business advisor Tom Bixby, of The Ambivalence Paradox: Working with Clients Who Want Your Help but Simultaneously Resist It, written for consultants, coaches, and advisors who want to get better at reading their clients and having the conversations that actually surface what’s going on. He is also the author of Done With Work: A Dozen Perspectives on the Decision to Retire.

Website | LinkedIn

John Ray, Host of The Price and Value Journey

John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey
John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include business coaching and advisory work, as well as advising solopreneurs and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their expertise, such as attorneys, CPAs, accountants and bookkeepers, consultants, coaches, marketing professionals, and other professional services practitioners.

John is a podcast show host and the owner of North Fulton Business Radio, LLC, an affiliate of Business RadioX®. John and his team work with B2B professionals to create and conduct their podcast using The Generosity Mindset® Method: building and deepening relationships in a non-salesy way that translates into revenue for their business.

John is also the host of North Fulton Business Radio. With over 900 shows and having featured over 1,300 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in its region like no one else.

John’s book, The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices

John Ray at Barnes & Noble with his book, The Generosity MindsetJohn Ray is the author of the five-star rated book The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices, praised by readers for its practical insights on raising confidence, value, and prices.

If you are a professional services provider, your goal is to do transformative work for clients you love working with and get paid commensurate with the value you deliver to them. While negative mindsets can inhibit your growth, adopting a different mindset, The Generosity Mindset®, can replace those self-limiting beliefs. The Generosity Mindset enables you to diagnose and communicate the value you provide to clients, which allows you to price your services more effectively in order to receive a portion of that value.

Whether you’re a consultant, coach, marketing or branding professional, business advisor, attorney, CPA, or work in virtually any other professional services discipline, your content and technical expertise are not proprietary. What’s unique, though, is your experience and how you synthesize and deliver your knowledge. What’s special is your demeanor or the way you deal with your best-fit clients. What’s invaluable is how you deliver outstanding value by guiding people through massive changes in their personal lives and in their businesses that bring them to a place they never thought possible.

Your combination of these elements is unique in your industry. There lies your value, but it’s not the value you see. It’s the value your best-fit customers see in you.

If pricing your value feels uncomfortable or unfamiliar to you, this book will teach you why putting a price on the value your clients perceive and identify serves both them and you, and you’ll learn the factors involved in getting your price right.

The book is available at all major physical and online book retailers worldwide. Follow this link for further details.

Connect with John Ray:

Website | LinkedIn | Email

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

Tagged With: advisory relationships, business advisor, change resistance, client ambivalence, client behavior, client engagement, client resistance, Coaching, consultant client dynamics, consulting, Done With Work Retirement Coaching and Consulting, Dr. Larry Gard, engagement readiness, fractional executives, John Ray, procrastination, professional services, psychologist, The Ambivalence Paradox, The Price and Value Journey, Tom Bixby, value conversation, walking away from a client

Susan Friedmann: Niche Your Book, Charge More for Your Work

March 18, 2026 by John Ray

Susan Friedmann on Why Your Book Is a Tool, Not a Product, and How Niche Focus, Bulk Sales, and the Right Mindset Turn It Into a Business Asset (The Price and Value Journey, Episode 165) with host John Ray
North Fulton Studio
Susan Friedmann: Niche Your Book, Charge More for Your Work
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Susan Friedmann on Why Your Book Is a Tool, Not a Product, and How Niche Focus, Bulk Sales, and the Right Mindset Turn It Into a Business Asset (The Price and Value Journey, Episode 165)

Susan Friedmann on Why Your Book Is a Tool, Not a Product, and How Niche Focus, Bulk Sales, and the Right Mindset Turn It Into a Business Asset (The Price and Value Journey, Episode 165)

Most authors believe that once the book is written, the work is done. Susan Friedmann, founder of Aviva Publishing and author of 18 books, has spent over 35 years showing nonfiction authors why that thinking is exactly backward. She joins host John Ray on The Price and Value Journey to make the case that your book is not the product. It serves as a gateway to unimagined opportunities.

Susan breaks down the most common and costly mistake authors make: trying to market to everyone. A book with no defined audience is nearly impossible to sell, and she explains why going deep into a niche is actually what creates pricing power. When you are the recognized expert in a tight vertical, you face fewer competitors and can charge accordingly. She uses the example of a general practitioner versus a pediatric cardiologist to illustrate how specialization reshapes what the market will pay. She also pulls back the curtain on bulk sales, the strategy that allowed her own first book to move 500,000 copies to a single company, and how consultant-authors can identify similar opportunities within the industries they already know.

Beyond strategy, Susan addresses the mindset barriers that keep authors from marketing effectively: the fear of rejection, the used-car-salesman image of selling, and imposter syndrome. Her shift is simple but powerful. When you stop thinking about selling the book and start thinking about helping the person who needs what is inside it, marketing becomes service. That reframe is where the real momentum begins.

The Price and Value Journey is presented by John Ray and produced by North Fulton Business Radio, LLC, an affiliate of the Business RadioX® podcast network.

Key Takeaways You Can Use From This Episode

  • Your book is not the product. It is the tool that opens doors to speaking, training, consulting, and other revenue-generating opportunities. Ask what doors this book can open, not how many copies you can sell.
  • Niche focus is a pricing strategy. When you are the go-to expert in a defined vertical, you compete against fewer people and can command higher fees for both the book and your services.
  • Amazon is a shop window, not a sales team. You still have to bring people to the window. Do not mistake a listing for a marketing strategy.
  • Marketing is a long game. Quitting after a few months leaves most of the value unrealized. A well-positioned book can sell and generate opportunities for decades.
  • Bulk sales are an underused opportunity. Organizations and corporations will buy books in quantity when the content supports their goals. Start with the industries you already have relationships in.
  • When you shift from “selling” to “serving,” the fear of marketing shrinks. Framing your book as a tool that helps people solve a real problem is not salesy. It is precisely what your audience needs to hear.

Susan Friedmann, Aviva Publishing

Susan Friedmann, Aviva Publishing
Susan Friedmann, Aviva Publishing

Susan Friedmann founded Aviva Publishing and has spent more than 25 years helping nonfiction authors figure out what to do with their book once it’s published. She has worked with over 400 authors to build authority and generate real business opportunities through their books.

Susan holds the Certified Speaking Professional (CSP) designation and has written 18 books of her own, including the international bestsellers Meeting and Event Planning for Dummies and Riches in Niches: How to Make it Big in a Small Market.

Susan is also the host of the Book Marketing Mentors podcast, which recently surpassed 500 episodes. Susan works with nonfiction authors to stop chasing noise, find their niche, and turn their book into a platform that builds lasting authority and opportunity.

Website | LinkedIn

John Ray, Host of The Price and Value Journey

John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey
John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include business coaching and advisory work, as well as advising solopreneurs and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their expertise, such as attorneys, CPAs, accountants and bookkeepers, consultants, coaches, marketing professionals, and other professional services practitioners.

John is a podcast show host and the owner of North Fulton Business Radio, LLC, an affiliate of Business RadioX®. John and his team work with B2B professionals to create and conduct their podcast using The Generosity Mindset® Method: building and deepening relationships in a non-salesy way that translates into revenue for their business.

John is also the host of North Fulton Business Radio. With over 900 shows and having featured over 1,300 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in its region like no one else.

John’s book, The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices

John Ray at Barnes & Noble with his book, The Generosity MindsetJohn Ray is the author of the five-star rated book The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices, praised by readers for its practical insights on raising confidence, value, and prices.

If you are a professional services provider, your goal is to do transformative work for clients you love working with and get paid commensurate with the value you deliver to them. While negative mindsets can inhibit your growth, adopting a different mindset, The Generosity Mindset®, can replace those self-limiting beliefs. The Generosity Mindset enables you to diagnose and communicate the value you provide to clients, which allows you to price your services more effectively in order to receive a portion of that value.

Whether you’re a consultant, coach, marketing or branding professional, business advisor, attorney, CPA, or work in virtually any other professional services discipline, your content and technical expertise are not proprietary. What’s unique, though, is your experience and how you synthesize and deliver your knowledge. What’s special is your demeanor or the way you deal with your best-fit clients. What’s invaluable is how you deliver outstanding value by guiding people through massive changes in their personal lives and in their businesses that bring them to a place they never thought possible.

Your combination of these elements is unique in your industry. There lies your value, but it’s not the value you see. It’s the value your best-fit customers see in you.

If pricing your value feels uncomfortable or unfamiliar to you, this book will teach you why putting a price on the value your clients perceive and identify serves both them and you, and you’ll learn the factors involved in getting your price right.

The book is available at all major physical and online book retailers worldwide. Follow this link for further details.

Connect with John Ray:

Website | LinkedIn | Email

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

Tagged With: Amazon, author marketing strategy, authority building, Aviva Publishing, book as a business tool, book launch mistakes, book marketing, Book Marketing Mentors podcast, book publishing, bulk book sales, coaches, consultants, expert positioning, imposter syndrome, John Ray, niche marketing, nonfiction authors, pricing power, professional service providers, solo practitioners, Susan Friedmann, target audience, The Price and Value Journey, thought leadership

Your Book Is a Business Asset, Not Just Art with Anita Henderson

March 11, 2026 by John Ray

Anita Henderson, The Author's Midwife, on Writing a Book That Builds Authority and Attracts Clients, and Why You Shouldn't Let AI Write It (The Price and Value Journey, Episode 164), with host John Ray
North Fulton Studio
Your Book Is a Business Asset, Not Just Art with Anita Henderson
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Anita Henderson, The Author's Midwife, on Writing a Book That Builds Authority and Attracts Clients, and Why You Shouldn't Let AI Write It (The Price and Value Journey, Episode 164), with host John Ray

Anita Henderson, The Author’s Midwife, on Writing a Book That Builds Authority and Attracts Clients, and Why You Shouldn’t Let AI Write It (The Price and Value Journey, Episode 164)

Anita Henderson joins host John Ray on The Price and Value Journey podcast to make the business case for something a lot of professional service providers keep putting off: writing their book. Anita founded The Write Image Consulting and she is the creator of the Write Your Life Author Coaching Program, and she’s spent 25 years helping professionals, consultants, coaches, and executives turn their expertise into published books that build credibility and open doors. She also happened to be John’s own book coach for The Generosity Mindset, so this conversation carries the weight of firsthand experience on both sides of the table.

The core argument Anita makes is that a book isn’t really about book sales. The royalties on 200 copies won’t feed the bulldog, as John puts it. The real return comes in how the book enhances your positioning. A well-written, well-produced book makes you an authority in your space, not just another expert. Anita walks through how the book functions as a marketing asset, a client attraction tool, and a platform builder, with a $25 book sale potentially leading to a $250 hourly client, a $2,500 project, or a $25,000 speaking engagement.

Anita and John also get into the practical realities of the writing process itself: why outlining before you write saves you years of false starts, why professionals skip over critical steps in their own process without realizing it, what accountability actually looks like when the deadline pressure hits, and why using AI to write your book creates legal and platform risks you may not have considered. Anita also names who should not write a book right now and what the honest first step looks like for those who are ready.

The Price and Value Journey is presented by John Ray and produced by North Fulton Business Radio, LLC, an affiliate of the Business RadioX® podcast network.

Key Takeaways You Can Use From This Episode

  • A book’s business value has almost nothing to do with royalties. By positioning it as a client attraction tool and an authority builder, the $25 book sale can pave the way for much larger engagements.
  • “Author” is the root word of “authority.” A book signals that you’ve worked on organizing and documenting your expertise in a way a podcast episode or LinkedIn post simply cannot replicate.
  • Start with an outline and treat your book like a product. Knowing who you’re writing for and what transformation you’re guiding them through before you write a single chapter prevents years of false starts.
  • Experts routinely skip over steps in their process because they’ve been doing it so long they don’t see the gaps. Fresh eyes from a coach or editor catch what you can’t see in your own work.
  • Using AI to write your book isn’t just a creative shortcut; it creates real risk. Amazon and literary contests now require disclosure of AI-generated content, and platform consequences can follow, such as disqualification from contests or removal of listings from the platform if the disclosure is not made.
  • Not everyone should write a book right now. If you’re still developing your methodology or have no plan to use the book as a business tool, Anita’s honest advice is to wait until you do.

Anita Henderson, The Write Image Consulting, LLC

Anita Henderson is the CEO and Founder of The Write Image Consulting, LLC, and the creator of the Write Your Life Author Coaching Program. Known widely as The Author’s Midwife, she is a book publishing strategist and storyteller at heart who helps C-suite executives and entrepreneurs create books that inspire, inform, and transform audiences. Her approach as an author coach is equal parts therapist, honest critic, and kick-in-the-pants accountability partner. Helping leaders create books that impact their industry and boost their credibility requires this approach.

Anita has spent 25 years helping professionals, consultants, coaches, and executives transform their expertise into published books, with results that include multiple award-winning and bestselling titles. Her clients come away with more than a finished manuscript. They gain greater visibility, a stronger speaker platform, and deeper credibility in their industries.

An eight-time published author herself, Anita Henderson brings a distinctive combination of big-picture strategic thinking and unrelenting attention to detail to every project. Her background spans corporate marketing, communications, and PR, and she has also worked as a freelance writer, ghostwriter, podcast host, and keynote speaker. She co-founded Write Books That Sell Now, LLC, an online learning platform for aspiring and published authors, and she is the creator of the Book Your Success author program.

Anita’s philosophy, that it’s bigger than the book, reflects her conviction that a well-written, well-produced book is not a destination. It’s a leverage tool for the brand, speaking opportunities, and other revenue streams an author wants to build.

Connect with Anita Henderson: Website | LinkedIn

John Ray, Host of The Price and Value Journey

John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey
John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include business coaching and advisory work, as well as advising solopreneurs and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their expertise, such as attorneys, CPAs, accountants and bookkeepers, consultants, coaches, marketing professionals, and other professional services practitioners.

John is a podcast show host and the owner of North Fulton Business Radio, LLC, an affiliate of Business RadioX®. John and his team work with B2B professionals to create and conduct their podcast using The Generosity Mindset® Method: building and deepening relationships in a non-salesy way that translates into revenue for their business.

John is also the host of North Fulton Business Radio. With over 900 shows and having featured over 1,300 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in its region like no one else.

John’s book, The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices

John Ray at Barnes & Noble with his book, The Generosity MindsetJohn Ray is the author of the five-star rated book The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices, praised by readers for its practical insights on raising confidence, value, and prices.

If you are a professional services provider, your goal is to do transformative work for clients you love working with and get paid commensurate with the value you deliver to them. While negative mindsets can inhibit your growth, adopting a different mindset, The Generosity Mindset®, can replace those self-limiting beliefs. The Generosity Mindset enables you to diagnose and communicate the value you provide to clients, which allows you to price your services more effectively in order to receive a portion of that value.

Whether you’re a consultant, coach, marketing or branding professional, business advisor, attorney, CPA, or work in virtually any other professional services discipline, your content and technical expertise are not proprietary. What’s unique, though, is your experience and how you synthesize and deliver your knowledge. What’s special is your demeanor or the way you deal with your best-fit clients. What’s invaluable is how you deliver outstanding value by guiding people through massive changes in their personal lives and in their businesses that bring them to a place they never thought possible.

Your combination of these elements is unique in your industry. There lies your value, but it’s not the value you see. It’s the value your best-fit customers see in you.

If pricing your value feels uncomfortable or unfamiliar to you, this book will teach you why putting a price on the value your clients perceive and identify serves both them and you, and you’ll learn the factors involved in getting your price right.

The book is available at all major physical and online book retailers worldwide. Follow this link for further details.

Connect with John Ray:

Website | LinkedIn | Email

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

Tagged With: Accountability Coaching, AI and book writing, Anita Henderson, Author Coaching, authority building, book coach, book marketing, book outline, book publishing, book writing process, business books, coaches, consultants, expert positioning, ghostwriting, John Ray, nonfiction writing, professional development, professional services, publishing strategy, The Author's Midwife, The Generosity Mindset, The Price and Value Journey, The Write Image, The Write Image Consulting, thought leadership, Write Your Life Author Coaching Program

Leroy Hite: How Premium Pricing Built an Exit-Ready Brand

March 4, 2026 by John Ray

Leroy Hite Founded the World's First Luxury Firewood Company. Here's How Premium Pricing Shaped the Brand, the Customer Experience, and the Exit. (The Price and Value Journey, Episode 163) with host John Ray
North Fulton Studio
Leroy Hite: How Premium Pricing Built an Exit-Ready Brand
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Leroy Hite Founded the World's First Luxury Firewood Company. Here's How Premium Pricing Shaped the Brand, the Customer Experience, and the Exit. (The Price and Value Journey, Episode 163) with host John Ray

Leroy Hite Founded the World’s First Luxury Firewood Company. Here’s How Premium Pricing Shaped the Brand, the Customer Experience, and the Exit. (The Price and Value Journey, Episode 163)

Leroy Hite joins host John Ray on The Price and Value Journey to share one of the most counterintuitive pricing stories you’ll hear. Leroy founded Cutting Edge Firewood in 2013 with one truck and maxed-out credit cards, took a commodity that most people thought was worth nothing, and turned it into a premium brand serving more than 30,000 customers nationwide. In August 2024, he sold the company to a family office in Atlanta. The unifying theme throughout all this was pricing. Pricing was not an afterthought but a deliberate tool that shaped everything.

Leroy walks through the evolution of his pricing strategy, from the early days of raising prices when he was about to run out of inventory and watching demand remain steady, to doubling his price while cutting quantity in half and finding his customers happier than before. He talks about what he learned from the “cherry firewood math”: selling a fraction of the volume at double the price and coming out ahead. He also explains why most businesses are losing money by resorting to discounts, which simultaneously undermine brand value and margins.

For professional service providers, the lessons here go beyond firewood. Leroy explains why low prices send a confusing signal to buyers, how adding value through small details like a handwritten card, a personalized delivery note, or a proactive apology generates more loyalty than a discount ever will, and why premium pricing ultimately shaped the exit multiple he realized when he sold. If you’ve ever wondered whether your price is holding your business back, this episode will change how you think about that question.

The Price and Value Journey is presented by John Ray and produced by North Fulton Business Radio, LLC, an affiliate of the Business RadioX® podcast network.

Key Takeaways You Can Use from This Episode

  • Price is a quality signal. When your price is too low relative to your branding and positioning, you’re telling conflicting stories, and confused buyers don’t convert.
  • Raising prices can increase demand. Leroy repeatedly raised prices when inventory was tight and watched demand hold or grow, including gaining a customer who found Cutting Edge specifically because someone said they were too expensive.
  • Discounting is a brand-destroying cycle. A 20% discount on 50% margins costs you 40% of your profit, and once customers expect sales, they wait for the next one, making the damage worse over time.
  • Adding value beats refunding money. When mistakes happened, Leroy sent premium product with a handwritten apology rather than offering a discount. Customers ended up happier, and the lifetime value of those relationships went up.
  • Higher margins give you competitive power. Better margins mean you can outspend competitors on customer acquisition and still be profitable, a structural advantage most small businesses don’t recognize they’re giving up when they underprice.
  • Premium pricing shaped the exit. Higher margins meant higher EBITDA, and a differentiated premium brand attracted a buyer. Leroy’s eleven-year pricing decisions directly contributed to the value he realized upon sale.

Leroy Hite, Founder, Cutting Edge Firewood

Leroy Hite, Founder, Cutting Edge Firewood
Leroy Hite, Founder, Cutting Edge Firewood

Leroy Hite founded Cutting Edge Firewood, the world’s first luxury firewood company, in 2013. He built the business from a single truck in 2013, financing it with $250,000 in credit card debt, and over the next decade turned what most people considered a low-level commodity into a premium brand that national media couldn’t ignore. His firewood burned in the White House Oval Office during two presidencies, and the company earned coverage in Fortune, Southern Living, Food & Wine, Robb Report, and Garden & Gun, along with features on the Today Show, Netflix, Fox & Friends, and Hulu. Hundreds of imitators followed.

In 2024, Leroy successfully exited Cutting Edge Firewood after eleven years of building the category he created. That same year he received the Berry College Distinguished Alumni Award for Entrepreneurial Spirit and delivered a keynote at Clemson University’s Launchpad program.

Leroy is now a keynote speaker and fireside chat host for colleges, universities, and business groups, sharing the frameworks behind category creation, luxury positioning, and building a company with the exit in mind from day one. He co-hosted a fireside chat with Horst Schulze, co-founder and former president of the Ritz-Carlton. His speaking topics include brand building, customer experience, resilience, and the mindset shift from competing in a market to creating one.

Website | LinkedIn

John Ray, Host of The Price and Value Journey

John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey
John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include business coaching and advisory work, as well as advising solopreneurs and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their expertise, such as attorneys, CPAs, accountants and bookkeepers, consultants, coaches, marketing professionals, and other professional services practitioners.

John is a podcast show host and the owner of North Fulton Business Radio, LLC, an affiliate of Business RadioX®. John and his team work with B2B professionals to create and conduct their podcast using The Generosity Mindset® Method: building and deepening relationships in a non-salesy way that translates into revenue for their business.

John is also the host of North Fulton Business Radio. With over 900 shows and having featured over 1,300 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in its region like no one else.

John’s book, The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices

John Ray at Barnes & Noble with his book, The Generosity MindsetJohn Ray is the author of the five-star rated book The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices, praised by readers for its practical insights on raising confidence, value, and prices.

If you are a professional services provider, your goal is to do transformative work for clients you love working with and get paid commensurate with the value you deliver to them. While negative mindsets can inhibit your growth, adopting a different mindset, The Generosity Mindset®, can replace those self-limiting beliefs. The Generosity Mindset enables you to diagnose and communicate the value you provide to clients, which allows you to price your services more effectively in order to receive a portion of that value.

Whether you’re a consultant, coach, marketing or branding professional, business advisor, attorney, CPA, or work in virtually any other professional services discipline, your content and technical expertise are not proprietary. What’s unique, though, is your experience and how you synthesize and deliver your knowledge. What’s special is your demeanor or the way you deal with your best-fit clients. What’s invaluable is how you deliver outstanding value by guiding people through massive changes in their personal lives and in their businesses that bring them to a place they never thought possible.

Your combination of these elements is unique in your industry. There lies your value, but it’s not the value you see. It’s the value your best-fit customers see in you.

If pricing your value feels uncomfortable or unfamiliar to you, this book will teach you why putting a price on the value your clients perceive and identify serves both them and you, and you’ll learn the factors involved in getting your price right.

The book is available at all major physical and online book retailers worldwide. Follow this link for further details.

Connect with John Ray:

Website | LinkedIn | Email

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

Tagged With: Atlanta Business, brand building, business exit, category creation, customer experience, customer retention, Cutting Edge Firewood, discounting, ebitda, Entrepreneurship, Founder Story, John Ray, Leroy Hite, luxury brand, luxury firewood, premium pricing, pricing strategy, small business, The Price and Value Journey, value creation

Lee Ellis: Beating Insecurity to Lead and Price with Confidence

February 25, 2026 by John Ray

Retired Air Force Colonel and Vietnam War POW Lee Ellis on How Insecurity Undermines Your Leadership and Your Professional Services Practice (The Price and Value Journey, Episode 162) with host John Ray
North Fulton Studio
Lee Ellis: Beating Insecurity to Lead and Price with Confidence
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Retired Air Force Colonel and Vietnam War POW Lee Ellis on How Insecurity Undermines Your Leadership and Your Professional Services Practice (The Price and Value Journey, Episode 162) with host John Ray

Retired Air Force Colonel and Vietnam War POW Lee Ellis on How Insecurity Undermines Your Leadership and Your Professional Services Practice (The Price and Value Journey, Episode 162)

Insecurity doesn’t announce itself. It appears as overtalking in a client meeting, avoiding pricing discussions, and presenting your credentials instead of listening to the client’s actual needs. Lee Ellis, a retired Air Force colonel and Vietnam War POW, has dedicated decades as an author and leadership consultant to studying why capable individuals undermine themselves, and his framework identifies the underlying causes.

In this second appearance on The Price and Value Journey, he and host John Ray explore what insecurity really is, how it shows up in leaders and practitioners, and what it costs, both in the organizations they lead and in the practices they’ve built.

Lee’s Security Continuum model shows that no one is simply secure or insecure; everyone slides between the two, and the triggers that push capable people toward the insecure end are more common than most will admit. Fear of embarrassment, the need to look strong, and the refusal to acknowledge what you don’t know: these are the same forces that make a consultant overtalk their qualifications, underprice to avoid rejection, or back down from a conversation where their value needs to be clearly stated. Lee didn’t set out to teach a class on professional service pricing, but the framework he’s built from a lifetime of leading under pressure maps directly onto the challenges you face every day in your own practice.

The Price and Value Journey is presented by John Ray and produced by North Fulton Business Radio, LLC, an affiliate of the Business RadioX® podcast network.

Key Takeaways You Can Use from This Episode

  • Insecurity is not a fixed trait. It’s a position on a continuum. Everyone slides between secure and insecure depending on circumstances. The goal isn’t to eliminate insecurity but to recognize when you’ve drifted and know how to move back.
  • Insecurity shows up in two very different ways: dominating and withdrawing. Some people mask doubt by taking over: overtalking, over-performing, and pushing. Others pull back into silence or avoidance. Both patterns cost you in client relationships and business development conversations.
  • The same dynamics that undermine leaders undermine your practice. Fear of embarrassment, performing strength you don’t feel, and avoiding honest conversations show up in pricing discussions, client meetings, and moments where your value needs to be clearly stated.
  • Humility is an outcome of security, not a substitute for confidence. You can’t manufacture humility by dialing back confidence. Security is what makes it safe to say you don’t know something, own a mistake, and still hold your ground.
  • Adapting to who you’re talking to is a discipline, not a personality trait. Lee’s Platinum Rule, “Do unto others as they would like to be done unto,” requires reading your client or prospect quickly and adjusting. Some people want facts and brevity. Others need a deeper relationship before they’ll trust you. Getting that wrong costs you.
  • Daily reflection compounds confidence over time. Lee critiques his own performance after meetings and conversations the same way fighter pilots debrief after missions: what went well, what didn’t, and what to do differently. That habit is available to anyone.

Lee Ellis, Colonel USAF (Ret), Leading with Honor®

Lee Ellis, Colonel USAF (Ret), Leading with Honor®
Lee Ellis, Colonel USAF (Ret), Leading with Honor®

Lee Ellis is Founder and President of Leading with Honor® and FreedomStar Media®. He is an award-winning author, leadership coach, and expert speaker in the areas of leadership, team building, and human performance. His past clients include Fortune 500 senior executives and C-level leaders in telecommunications, healthcare, the military, and other business sectors. Some of his media appearances include interviews on networks such as CNN, CBS This Morning, C-SPAN, ABC World News, and Fox News Channel, plus hundreds of engagements in various industry sectors throughout the world.

Early in his career, Lee served as an Air Force fighter pilot, flying fifty-three combat missions over North Vietnam. In 1967, he was shot down and held as a POW for more than five years in Hanoi and surrounding camps. For his wartime service, he was awarded two Silver Stars, the Legion of Merit, the Bronze Star with Valor device, the Purple Heart, and the POW Medal. Lee resumed his Air Force career, serving in leadership roles with increasing responsibilities, including command of a flying squadron and leadership development organizations, before retiring as a colonel.

Lee has a BA in History and an MS in Counseling and Human Development. He is a graduate of the Armed Forces Staff College and the Air War College. He has authored or co-authored seven books on leadership and career development. His latest bestselling book is entitled Captured by Love: Inspiring True Romance Stories from Vietnam POWs. Two additional, award-winning books share leadership insights gained from his POW experience. Leading with Honor: Leadership Lessons from the Hanoi Hilton won book-of-the-year awards and was selected in 2013 for the USAF Chief of Staff Professional Reading List. His follow-on book, Engage with Honor: Building a Culture of Courageous Accountability, was selected as best in class for the “Leadership” category. 

In 2014, Lee was inducted into the Georgia Military Veterans Hall of Fame, and in 2015, he was a DAR Medal of Honor recipient for a lifetime of patriotic service as a military officer and spokesman for leading with honor. 

Lee and his wife, Mary, reside in the Atlanta, GA, area and have four grown children and six grandchildren.

Website | Lee on LinkedIn | Leading with Honor: LinkedIn | Instagram

John Ray, Host of The Price and Value Journey

John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey
John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include business coaching and advisory work, as well as advising solopreneurs and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their expertise, such as attorneys, CPAs, accountants and bookkeepers, consultants, coaches, marketing professionals, and other professional services practitioners.

John is a podcast show host and the owner of North Fulton Business Radio, LLC, an affiliate of Business RadioX®. John and his team work with B2B professionals to create and conduct their podcast using The Generosity Mindset® Method: building and deepening relationships in a non-salesy way that translates into revenue for their business.

John is also the host of North Fulton Business Radio. With over 900 shows and having featured over 1,300 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in its region like no one else.

John’s book, The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices

John Ray at Barnes & Noble with his book, The Generosity MindsetJohn Ray is the author of the five-star rated book The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices, praised by readers for its practical insights on raising confidence, value, and prices.

If you are a professional services provider, your goal is to do transformative work for clients you love working with and get paid commensurate with the value you deliver to them. While negative mindsets can inhibit your growth, adopting a different mindset, The Generosity Mindset®, can replace those self-limiting beliefs. The Generosity Mindset enables you to diagnose and communicate the value you provide to clients, which allows you to price your services more effectively in order to receive a portion of that value.

Whether you’re a consultant, coach, marketing or branding professional, business advisor, attorney, CPA, or work in virtually any other professional services discipline, your content and technical expertise are not proprietary. What’s unique, though, is your experience and how you synthesize and deliver your knowledge. What’s special is your demeanor or the way you deal with your best-fit clients. What’s invaluable is how you deliver outstanding value by guiding people through massive changes in their personal lives and in their businesses that bring them to a place they never thought possible.

Your combination of these elements is unique in your industry. There lies your value, but it’s not the value you see. It’s the value your best-fit customers see in you.

If pricing your value feels uncomfortable or unfamiliar to you, this book will teach you why putting a price on the value your clients perceive and identify serves both them and you, and you’ll learn the factors involved in getting your price right.

The book is available at all major physical and online book retailers worldwide. Follow this link for further details.

Connect with John Ray:

Website | LinkedIn | Email

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

Tagged With: accountability, Captured by Love, coaches, confidence, consultants, core identity, Courage, executive coaching, Hanoi Hilton, humility, imposter syndrome, John Ray, leadership development, leadership insecurity, Leading With Honor, Lee Ellis, Platinum Rule, pricing confidence, professional service providers, professional services, reflection, security continuum, self doubt, solo practitioners, The Price and Value Journey, value articulation, Vietnam War POW

Bob Littell on NetWeaving for Referrals and Real Relationships

February 18, 2026 by John Ray

Bob Littell, Creator of NetWeaving, on Building the Relationships That Grow Your Practice (The Price and Value Journey, Episode 161), with host John Ray
North Fulton Studio
Bob Littell on NetWeaving for Referrals and Real Relationships
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Bob Littell, Creator of NetWeaving, on Building the Relationships That Grow Your Practice (The Price and Value Journey, Episode 161), with host John Ray

Bob Littell, Creator of NetWeaving, on Building the Relationships That Grow Your Practice (The Price and Value Journey, Episode 161)

If your networking efforts feel hollow or one-sided, this episode reframes the whole game. Bob Littell, creator of NetWeaving and author of The Heart and the Art of NetWeaving, joins host John Ray to explain why leading with genuine service, rather than a thinly veiled pitch, builds the kind of relationships that actually generate business. For professional service providers who feel stuck doing traditional networking and wonder why it’s not working, Bob’s framework offers a practical and principled alternative.

Bob lays out the three core skills of NetWeaving: connecting others with their needs in mind, positioning yourself as a resource people know they can call on, and building a trusted referral network over time. He also shares a fourth, often overlooked reason NetWeaving fails: the person doing it simply isn’t yet as referable as they think. From follow-up discipline to the way you present yourself online, Bob walks through how professionals inadvertently undermine their own word-of-mouth.

The conversation also covers Bob’s “GLP” questioning framework, which moves conversations from global to local to personal for moving beyond small talk at networking events; how to host a connection meeting so it actually energizes both parties; and what Adam Grant’s research on givers, takers, and matchers means for how strategic you need to be in today’s business climate. If you’ve been giving without seeing much return, this episode will help you figure out exactly why and what to change.

The Price and Value Journey is presented by John Ray and produced by North Fulton Business Radio, LLC, an affiliate of the Business RadioX® podcast network.

Key Takeaways You Can Use from This Episode

  • NetWeaving is not a replacement for traditional networking. You need both, but NetWeaving asks you to lead with the other person’s needs, not your own agenda disguised as generosity.
  • The three pillars of NetWeaving are connecting others without keeping score, positioning yourself as a known and accessible resource, and building a trusted referral network you’ve personally vetted.
  • If NetWeaving isn’t producing results, run through the three diagnostic questions: Are you connecting givers or inadvertently serving takers? Is your assistance truly unrestricted, or does it contain a subtle request? Are you following up to make sure you get credit for the connections you make?
  • Being referable is something you have to work at. Your website, your social media presence, and the way you communicate all signal to potential referral partners whether they can confidently send someone your way.
  • Asking better questions is a teachable skill. Bob’s GLP framework, moving from global industry challenges to local company issues to personal focus areas, helps you listen strategically and identify where you can genuinely help.
  • Hosting a connection meeting well means doing your homework on both parties beforehand, sharing bios so neither person shows up cold, and framing the introduction with specific reasons why you think it’s a worthwhile meeting.

Robert S. Littell, Chief NetWeaver

Bob Littell is the creator of NetWeaving and the founder of NetWeaving International, known globally as the Chief NetWeaver. Over a 50-year career in the insurance and financial services industry, he served as Chief Marketing Officer for two insurance companies, ran his own national insurance brokerage agency, and built an independent consulting practice that included expert witness work and writing for publications including the Wall Street Journal, Kiplinger’s, and the Atlanta Business Chronicle.

In 1999, Bob created the word and concept of NetWeaving, a Golden Rule and Pay It Forward approach to building trusted business relationships. With the blessing of Catherine Ryan Hyde, author of the book on which the Pay It Forward movie was based, NetWeaving is now recognized worldwide as the business version of Pay It Forward. He has authored three books on the concept: Power NetWeaving, The Heart and Art of NetWeaving, and Raising Your R&R Factor.

His work has drawn endorsements from Jeffrey Gitomer, Bob Burg, Daniel Pink, and Arthur Blank, co-founder of Home Depot and owner of the Atlanta Falcons.
Bob’s NetWeavers Inspire platform at netweaversinspire.com offers free access to both books, a NetWeaver Aptitude Assessment, a NetWeaver Diplomat certification course, and more than 50 business book summaries, all at no charge.

Website | LinkedIn

John Ray, Host of The Price and Value Journey

John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey
John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include business coaching and advisory work, as well as advising solopreneurs and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their expertise, such as attorneys, CPAs, accountants and bookkeepers, consultants, coaches, marketing professionals, and other professional services practitioners.

John is a podcast show host and the owner of North Fulton Business Radio, LLC, an affiliate of Business RadioX®. John and his team work with B2B professionals to create and conduct their podcast using The Generosity Mindset® Method: building and deepening relationships in a non-salesy way that translates into revenue for their business.

John is also the host of North Fulton Business Radio. With over 900 shows and having featured over 1,300 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in its region like no one else.

John’s book, The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices

John Ray at Barnes & Noble with his book, The Generosity MindsetJohn Ray is the author of the five-star rated book The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices, praised by readers for its practical insights on raising confidence, value, and prices.

If you are a professional services provider, your goal is to do transformative work for clients you love working with and get paid commensurate with the value you deliver to them. While negative mindsets can inhibit your growth, adopting a different mindset, The Generosity Mindset®, can replace those self-limiting beliefs. The Generosity Mindset enables you to diagnose and communicate the value you provide to clients, which allows you to price your services more effectively in order to receive a portion of that value.

Whether you’re a consultant, coach, marketing or branding professional, business advisor, attorney, CPA, or work in virtually any other professional services discipline, your content and technical expertise are not proprietary. What’s unique, though, is your experience and how you synthesize and deliver your knowledge. What’s special is your demeanor or the way you deal with your best-fit clients. What’s invaluable is how you deliver outstanding value by guiding people through massive changes in their personal lives and in their businesses that bring them to a place they never thought possible.

Your combination of these elements is unique in your industry. There lies your value, but it’s not the value you see. It’s the value your best-fit customers see in you.

If pricing your value feels uncomfortable or unfamiliar to you, this book will teach you why putting a price on the value your clients perceive and identify serves both them and you, and you’ll learn the factors involved in getting your price right.

The book is available at all major physical and online book retailers worldwide. Follow this link for further details.

Connect with John Ray:

Website | LinkedIn | Email

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

Tagged With: abundance mindset, Adam Grant, atlanta, bob littell, Business Development, coaches, connection meetings, consultants, Give and Take, givers and takers, John Ray, netweaving, NetWeaving International, networking strategy, pay it forward, professional service providers, professional services, Raising Your R&R Factor, referability, referral marketing, relationship building, solo practitioners, The Heart and the Art of NetWeaving, The Price and Value Journey, trusted resource network

Paul Knowlton: Bad Theology Kills Your Pricing

February 11, 2026 by John Ray

Paul Knowlton on Bad Theology, Plantation Economics You Practice on Yourself, and Why Mars Built a Trillion-Dollar Legacy on Mutuality (The Price and Value Journey, Episode 159), with host John Ray
North Fulton Studio
Paul Knowlton: Bad Theology Kills Your Pricing
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Paul Knowlton on Bad Theology, Plantation Economics You Practice on Yourself, and Why Mars Built a Trillion-Dollar Legacy on Mutuality (The Price and Value Journey, Episode 159), with host John Ray

Paul Knowlton on Bad Theology, Plantation Economics You Practice on Yourself, and How Mars Built a Trillion-Dollar Legacy on Mutuality (The Price and Value Journey, Episode 160)

In Part 2 of a two-part conversation, Paul Knowlton, attorney and partner at Stanton Law in Atlanta and co-author of Better Capitalism: Jesus, Adam Smith, Ayn Rand, and MLK Jr. on Moving from Plantation to Partnership Economics, joins host John Ray on The Price and Value Journey podcast to explore the mindsets that kill sustainable pricing and what you can do about it.

Paul saw a tattoo on a pastor friend’s bicep that read “bad theology kills.” That phrase captures why so many professionals severely underprice themselves. Whether from explicit religious backgrounds, leftist political thinking, or just generational poverty stories, we carry beliefs that profit is evil, poverty is noble, and loving your neighbor means sacrificing yourself. Paul shares his painful story of starting a low bono law firm after selling his intellectual property boutique firm. He had to shut it down when his patient wife finally said they literally couldn’t afford his generosity. The lesson is that you cannot afford to be generous if you don’t have the resources to be generous.

This conversation covers the Mars candy company (family wealth of $1.7 trillion built on mutuality since the early 1900s), why practicing plantation economics on yourself means extracting your own time by not charging or not charging enough, the Rotary Four-Way Test Herbert J. Taylor created during the Great Depression to save a company from bankruptcy, and how to stay committed to mutual benefit when bad actors seem to be winning. Paul and John discuss firing bad clients, finding your herd of like-minded professionals, and why the economic system should serve humans rather than humans serving the economic system.

The Price and Value Journey is presented by John Ray and produced by North Fulton Business Radio, LLC, an affiliate of the Business RadioX® podcast network.

Key Takeaways You Can Use from This Episode

  • Bad theology kills your pricing. Whether from religious background, political thinking, or generational poverty stories, many professionals believe profit is evil, poverty is noble, and loving your neighbor means only loving your neighbor. These beliefs lead to severe underpricing and unsustainable practices.
  • You cannot afford to be generous if you don’t have the resources to be generous. Paul started a low bono law firm after selling his intellectual property boutique. His wife finally told him they literally couldn’t afford it and were heading toward bankruptcy. If you don’t engage your brain, your heart will lead you down the wrong path.
  • Practicing plantation economics on yourself means extracting your own time by not charging or not charging enough for your services. Paul caught himself waving off payment from a client who stopped by with quick questions. The client insisted on paying because he needed someone with 20 or 30 years of skills to give him the fast answer.
  • Mars candy company built $117 billion in family wealth on mutuality since the early 1900s. Their stated contract principle: they will not have contracts that are detrimental to the other party. Mars chocolates are not the cheapest option available, but consumers are willing to pay a higher price due to the perceived value and their comfort with the company.
  • The Rotary Four-Way Test saved a company from bankruptcy during the Great Depression. Herbert J. Taylor wrote it as a way of doing business: Is it the truth? Is it fair? Will it build goodwill? Will it be beneficial to all concerned? This was the ethical framework that people adhered to before Milton Friedman’s 1970 article on shareholder value changed the business landscape.
  • Bad actors get the headlines for a while but don’t last long-term. Your reputation is your most valuable asset. If you can be trusted in your work, your word-of-mouth reputation will feed your client base. It’s the long game, the marathon, not the sprint that matters.

Topics Discussed in this Episode

00:00 Introduction and Recap of Part One
01:10 Exploring Mutual Benefit in Professional Services
04:16 The Impact of Bad Theology on Pricing
05:12 Better Capitalism: Bridging Anti-Capitalism and Dog-Eat-Dog Capitalism
11:55 Mars Inc.: A Case Study in Mutuality
17:25 Practicing Plantation Economics on Yourself
24:26 The Importance of Community and Ethical Business Practices
32:33 Conclusion and Final Thoughts

Paul Knowlton

Paul Knowlton
Paul Knowlton

Paul Knowlton, JD, MDiv, is a pioneering Atlanta attorney, ethicist, and co-founder of the Institute for Better Capitalism, where he champions “partnership economics” as an antidote to exploitative “plantation economics.” Holding a JD from Georgia State University and an MDiv from Mercer University, he transitioned from forensic engineering at Georgia-Pacific to IP law, building a robust practice at firms like Kilpatrick Stockton, co-founding another serving Fortune 500 clients, and teaching as an adjunct professor. This foundation in business law informs his holistic critique of capitalism, blending legal acumen with theological insight to advocate for profitable, ethical systems.

Knowlton’s landmark 2021 book Better Capitalism: Jesus, Adam Smith, Ayn Rand, and MLK Jr. on Moving from Plantation to Partnership Economics, co-authored with Aaron Hedges, reinterprets economic giants to propose reforms in finance, corporations, government, and culture. Endorsed by figures like Walter Brueggemann and David Gushee for its data-driven, values-rich challenge to extremes like laissez-faire absolutism or socialism, the work has sparked dialogue via Cato Institute reviews and Amazon bestseller status. His legal background enables practical proposals, such as relieving sectors for mutual flourishing and making abstract ethics actionable for executives and policymakers.

Today, as Partner Emeritus at Stanton Law LLC, Knowlton integrates his capitalism vision into IP, business succession, nonprofit law, and coaching, while advancing the Institute’s mission through resources, testimonials, and calls for imagination and courage. His efforts—praised for originality by economists and theologians—aim to humanize markets, fostering common good without sacrificing innovation, as seen in his Ubercounsel practice and Georgia Bar wellness initiatives. This balanced legacy positions him as a unique voice at the nexus of law, faith, and economics.

Website | LinkedIn

John Ray, Host of The Price and Value Journey

John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey
John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include business coaching and advisory work, as well as advising solopreneurs and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their expertise, such as attorneys, CPAs, accountants and bookkeepers, consultants, coaches, marketing professionals, and other professional services practitioners.

John is a podcast show host and the owner of North Fulton Business Radio, LLC, an affiliate of Business RadioX®. John and his team work with B2B professionals to create and conduct their podcast using The Generosity Mindset® Method: building and deepening relationships in a non-salesy way that translates into revenue for their business.

John is also the host of North Fulton Business Radio. With over 900 shows and having featured over 1,300 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in its region like no one else.

John’s book, The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices

John Ray at Barnes & Noble with his book, The Generosity MindsetJohn Ray is the author of the five-star rated book The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices, praised by readers for its practical insights on raising confidence, value, and prices.

If you are a professional services provider, your goal is to do transformative work for clients you love working with and get paid commensurate with the value you deliver to them. While negative mindsets can inhibit your growth, adopting a different mindset, The Generosity Mindset®, can replace those self-limiting beliefs. The Generosity Mindset enables you to diagnose and communicate the value you provide to clients, which allows you to price your services more effectively in order to receive a portion of that value.

Whether you’re a consultant, coach, marketing or branding professional, business advisor, attorney, CPA, or work in virtually any other professional services discipline, your content and technical expertise are not proprietary. What’s unique, though, is your experience and how you synthesize and deliver your knowledge. What’s special is your demeanor or the way you deal with your best-fit clients. What’s invaluable is how you deliver outstanding value by guiding people through massive changes in their personal lives and in their businesses that bring them to a place they never thought possible.

Your combination of these elements is unique in your industry. There lies your value, but it’s not the value you see. It’s the value your best-fit customers see in you.

If pricing your value feels uncomfortable or unfamiliar to you, this book will teach you why putting a price on the value your clients perceive and identify serves both them and you, and you’ll learn the factors involved in getting your price right.

The book is available at all major physical and online book retailers worldwide. Follow this link for further details.

Connect with John Ray:

Website | LinkedIn | Email

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

Tagged With: Adam Smith, Atlanta attorney, attorney wellbeing, bad theology, Better Capitalism, business ethics, capitalism reform, client relationships, extractive economics, generosity mindset, generous pricing, Herbert J. Taylor, Institute for Better Capitalism, John Ray, low bono law firm, Mars Candy, Milton Friedman, mutual benefit, partnership economics, Paul Knowlton, plantation economics, pricing mindset, pricing psychology, professional service providers, professional services pricing, Rotary Four-Way Test, shareholder value, stanton law, Sustainable Business, The Price and Value Journey, underpricing, value based pricing

Paul Knowlton on What Adam Smith Actually Said About Greed

February 4, 2026 by John Ray

Paul Knowlton on How Misreading Adam Smith Broke Capitalism, Why the "Invisible Hand" Never Meant What You Think, and Whether Generosity Actually Works in Business (The Price and Value Journey, Episode 159), with host John Ray
North Fulton Studio
Paul Knowlton on What Adam Smith Actually Said About Greed
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Paul Knowlton on How Misreading Adam Smith Broke Capitalism, Why the "Invisible Hand" Never Meant What You Think, and Whether Generosity Actually Works in Business (The Price and Value Journey, Episode 159), with host John Ray

Paul Knowlton on How Misreading Adam Smith Broke Capitalism, Why the “Invisible Hand” Never Meant What You Think, and Whether Generosity Actually Works in Business (The Price and Value Journey, Episode 159)

In part one of a two-part conversation, Paul Knowlton, patent attorney and co-author of Better Capitalism: Jesus, Adam Smith, Ayn Rand, and MLK Jr. on Moving from Plantation to Partnership Economics, joins host John Ray on The Price and Value Journey to discuss why 50 years of misreading Adam Smith has broken capitalism and left professionals wondering whether an “others first” mentality actually works anymore.

Paul’s framework addresses something bigger than pricing strategy. It’s about the ethics that govern our entire economic system. Since Milton Friedman declared in 1970 that the only social responsibility of business is to maximize profits, we’ve operated under an extraction-based model that rewards dishonesty, celebrates greed as somehow serving the greater good through market forces, and has made generous professionals question whether their values are just naive. Paul traces this error back to a fundamental misreading of Adam Smith. The “invisible hand” appears exactly once in the 1,000-page Wealth of Nations, and it doesn’t mean selfishness becomes social good through market magic. The actual framework Adam Smith presents in The Theory of Moral Sentiments requires an “impartial spectator” evaluating whether both parties have both their own self-interest AND each other’s self-interest at heart. That’s mutual benefit, not extraction.

This conversation gives you a different lens. Paul explains plantation versus partnership economics, his two-part test (“Do I have my self-interest at heart and do I have your self-interest at heart?”), why chronic underpricing is plantation economics you practice on yourself, his landscaping contractor story showing partnership economics in action, and what his law firm is doing to restructure around sustainability and fulfillment instead of just maximizing profit. If you’ve been immersed in extraction-based thinking for so long that you don’t realize there is an alternative, or if you’re weary of observing dishonest individuals succeed while you question whether generosity is merely foolishness, this episode provides a framework that is both ethical and sustainable.

The Price and Value Journey is presented by John Ray and produced by North Fulton Business Radio, LLC, an affiliate of the Business RadioX® podcast network.

Key Takeaways You Can Use from This Episode

  • Underpricing removes good actors from the marketplace. When you price unsustainably low, you eventually burn out and exit the profession. That’s not generosity. That’s self-imposed plantation economics.
  • Use Paul’s two-part test: “Do I have my self-interest at heart and do I have your self-interest at heart?” You need mutual benefit. If both parties don’t have both their own AND each other’s self-interest at heart, reconsider the arrangement.
  • Adam Smith’s “invisible hand” appears exactly once in the 1,000-page The Wealth of Nations. It doesn’t mean selfishness magically becomes social good. It means pursuing self-interest while considering how your actions appear to an impartial spectator.
  • The impartial spectator asks whether both parties have both their own self-interest AND each other’s self-interest at heart. Adam Smith’s actual framework from The Theory of Moral Sentiments requires mutual benefit, not just individual gain justified by market forces.
  • Partnership economics in action: Paul’s landscaping contractor gave him a price. Paul said, “I am not trying to negotiate your price. I anticipate that you are an exceptional professional who will not compromise on quality. The result? The outcome is exceptional work that doesn’t require Paul to fret po exert much effort.
  • Stanton Law’s mission: “Build a profitable and sustainable firm so that each of us can pursue a fulfilling and satisfying life.” Both parts matter. If the business isn’t sustainable, nobody will be fulfilled. If it’s only about sustainability without fulfillment, what’s the point?

Topics Discussed in this Episode

00:00 Introduction and Overview
00:25 The Generosity Mindset vs. Economic Exploitation
02:56 Introducing Paul Knowlton and His Framework
03:32 The Plantation System in Law Firms
09:44 Defining Plantation Economics
15:46 Partnership Economics Explained
17:29 Adam Smith and the Misinterpretation of His Work
32:57 Applying Ethical Business Practices
38:54 Conclusion and Teaser for Part Two

Paul Knowlton

Paul Knowlton
Paul Knowlton

Paul Knowlton, JD, MDiv, is a pioneering Atlanta attorney, ethicist, and co-founder of the Institute for Better Capitalism, where he champions “partnership economics” as an antidote to exploitative “plantation economics.” Holding a JD from Georgia State University and an MDiv from Mercer University, he transitioned from forensic engineering at Georgia-Pacific to IP law, building a robust practice at firms like Kilpatrick Stockton, co-founding another serving Fortune 500 clients, and teaching as an adjunct professor. This foundation in business law informs his holistic critique of capitalism, blending legal acumen with theological insight to advocate for profitable, ethical systems.

Knowlton’s landmark 2021 book Better Capitalism: Jesus, Adam Smith, Ayn Rand, and MLK Jr. on Moving from Plantation to Partnership Economics, co-authored with Aaron Hedges, reinterprets economic giants to propose reforms in finance, corporations, government, and culture. Endorsed by figures like Walter Brueggemann and David Gushee for its data-driven, values-rich challenge to extremes like laissez-faire absolutism or socialism, the work has sparked dialogue via Cato Institute reviews and Amazon bestseller status. His legal background enables practical proposals, such as relieving sectors for mutual flourishing and making abstract ethics actionable for executives and policymakers.

Today, as Partner Emeritus at Stanton Law LLC, Knowlton integrates his capitalism vision into IP, business succession, nonprofit law, and coaching, while advancing the Institute’s mission through resources, testimonials, and calls for imagination and courage. His efforts—praised for originality by economists and theologians—aim to humanize markets, fostering common good without sacrificing innovation, as seen in his Ubercounsel practice and Georgia Bar wellness initiatives. This balanced legacy positions him as a unique voice at the nexus of law, faith, and economics.

Website | LinkedIn

John Ray, Host of The Price and Value Journey

John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey
John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include business coaching and advisory work, as well as advising solopreneurs and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their expertise, such as attorneys, CPAs, accountants and bookkeepers, consultants, coaches, marketing professionals, and other professional services practitioners.

John is a podcast show host and the owner of North Fulton Business Radio, LLC, an affiliate of Business RadioX®. John and his team work with B2B professionals to create and conduct their podcast using The Generosity Mindset® Method: building and deepening relationships in a non-salesy way that translates into revenue for their business.

John is also the host of North Fulton Business Radio. With over 900 shows and having featured over 1,300 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in its region like no one else.

John’s book, The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices

John Ray at Barnes & Noble with his book, The Generosity MindsetJohn Ray is the author of the five-star rated book The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices, praised by readers for its practical insights on raising confidence, value, and prices.

If you are a professional services provider, your goal is to do transformative work for clients you love working with and get paid commensurate with the value you deliver to them. While negative mindsets can inhibit your growth, adopting a different mindset, The Generosity Mindset®, can replace those self-limiting beliefs. The Generosity Mindset enables you to diagnose and communicate the value you provide to clients, which allows you to price your services more effectively in order to receive a portion of that value.

Whether you’re a consultant, coach, marketing or branding professional, business advisor, attorney, CPA, or work in virtually any other professional services discipline, your content and technical expertise are not proprietary. What’s unique, though, is your experience and how you synthesize and deliver your knowledge. What’s special is your demeanor or the way you deal with your best-fit clients. What’s invaluable is how you deliver outstanding value by guiding people through massive changes in their personal lives and in their businesses that bring them to a place they never thought possible.

Your combination of these elements is unique in your industry. There lies your value, but it’s not the value you see. It’s the value your best-fit customers see in you.

If pricing your value feels uncomfortable or unfamiliar to you, this book will teach you why putting a price on the value your clients perceive and identify serves both them and you, and you’ll learn the factors involved in getting your price right.

The book is available at all major physical and online book retailers worldwide. Follow this link for further details.

Connect with John Ray:

Website | LinkedIn | Email

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

Tagged With: Adam Smith, Atlanta attorney, attorney wellbeing, Better Capitalism, business sustainability, coach pricing, consultant pricing, ethical pricing, extraction economics, impartial spectator, Institute for Better Capitalism, invisible hand, John Ray, legal services, maximize shareholder value, Milton Friedman, mutual benefit, mutual benefit business model, partnership economics, Paul Knowlton, plantation economics, pricing strategy, professional services pricing, service provider pricing, stanton law, sustainable business practices, sustainable pricing, The Generosity Mindset, The Price and Value Journey, The Theory of Moral Sentiments, The Wealth of Nations, underpricing, value based pricing

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