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Building Genuine Connections: Janice Porter on Relationship Marketing

April 2, 2025 by John Ray

Building Genuine Connections: Janice Porter on Relationship Marketing, on The Price and Value Journey podcast with host John Ray
North Fulton Studio
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Building Genuine Connections: Janice Porter on Relationship Marketing, on The Price and Value Journey podcast with host John Ray

Building Genuine Connections: Janice Porter on Relationship Marketing (The Price and Value Journey, Episode 127)

In this episode of The Price and Value Journey, host John Ray welcomes Janice Porter, a relationship marketing specialist, LinkedIn trainer, and host of the Relationships Rule podcast. Janice shares her unique approach to building genuine and lasting relationships through LinkedIn and tangible touches, such as sending personalized cards and making thoughtful connections. She emphasizes the importance of starting with service and generosity, nurturing existing relationships, and the strategic aspect of offering value without undervaluing oneself. Janice also discusses her journey from teaching to entrepreneurship, the mindset shifts needed to overcome limiting beliefs, and the surprising benefits of authentic relationship marketing. Tune in for valuable insights and practical tips on how to grow your business through meaningful connections.

The Price and Value Journey is presented by John Ray and produced by the North Fulton affiliate of Business RadioX®.

Janice Porter

Janice Porter
Janice Porter

Janice Porter is a renowned relationship marketing consultant and LinkedIn trainer with extensive experience in helping businesses build strong relationships and leverage LinkedIn for growth. She is the founder of Janice Porter & Associates, where she has been working since 2003. Her expertise lies in teaching business owners, entrepreneurs, and sales professionals how to create, nurture, and build lasting relationships using both online and offline strategies. She works with both introverts and extroverts, focusing on making connections that lead to referrals and loyal customers.

Janice is deeply committed to being a connector for others, leveraging her extensive network to link like-minded individuals for mutual benefit. She values her friendships and business associations, always considering how she can support others. Her mantra, “How may I support you?” reflects her service-driven philosophy.

Janice has a background in education, having earned a Bachelor of Education from The University of British Columbia. She has also taught networking skills at institutions like Capilano University and Douglas College.

Janice is recognized for her innovative approach to using LinkedIn, emphasizing the importance of nurturing connections beyond the platform through personal gestures like greeting cards and gifts. She hosts a podcast called Relationships Rule, further highlighting her focus on interpersonal connections in business.

Website | LinkedIn | Facebook | Instagram | Relationships Rule podcast

Topics Discussed in this Episode

00:00 Welcome and Introduction to Janice Porter
01:32 Janice’s Journey into Relationship Marketing
02:55 Understanding Relationship Marketing
05:05 The Importance of Genuine Connections
08:52 Effective LinkedIn Strategies
16:54 Tangible Touches and Follow-Up Techniques
25:05 Using Audio and Video Messaging on LinkedIn
25:48 LinkedIn App Features
26:04 The Power of Asking, “How May I Support You?”
26:38 Building Connections and Networking
28:10 The Journey of Podcasting
30:14 Supporting Introverts in Networking
35:10 Balancing Generosity and Business
40:32 Client Success Stories
44:56 Conclusion and Contact Information

About The Price and Value Journey Podcast

The title of this show describes the journey all professional service providers are on: building a services practice by seeking to convince the world of the value you offer, helping clients achieve the outcomes they desire, and trying to do all that at pricing that reflects the value you deliver.

If you feel like you’re working too hard for too little money in your solo or small firm practice, this show is for you. Even if you’re reasonably happy with your practice, you’ll hear ways to improve both your bottom line and the mindset you bring to your business.

The show is hosted and produced by John Ray and North Fulton Business Radio, LLC, an affiliate of Business RadioX®. The show can also be found on all the major podcast apps. The complete show archive is here.

John Ray, Host of The Price and Value Journey

John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey
John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include business coaching and advisory work, as well as advising solopreneurs and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their expertise, such as attorneys, CPAs, accountants and bookkeepers, consultants, coaches, marketing professionals, and other professional services practitioners.

In his other business, John is a podcast show host, strategist, and the owner of North Fulton Business Radio, LLC, an affiliate of Business RadioX®. John and his team work with B2B professionals to create and conduct their podcast using The Generosity Mindset® Method: building and deepening relationships in a non-salesy way that translates into revenue for their business.

John is also the host of North Fulton Business Radio. With over 850 shows and having featured over 1,300 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in its region like no one else.

John’s book, The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices

The Generosity Mindset, by John RayJohn is the #1 national best-selling author of The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices.

If you are a professional services provider, your goal is to do transformative work for clients you love working with and get paid commensurate with the value you deliver to those clients. While negative mindsets can inhibit your growth, adopting a different mindset, The Generosity Mindset™, can replace those self-limiting beliefs. The Generosity Mindset enables you to diagnose and communicate the value you deliver to clients and, in turn, more effectively price to receive a portion of that value.

Whether you’re a consultant, coach, marketing or branding professional, business advisor, attorney, CPA, or work in virtually any other professional services discipline, your content and technical expertise are not proprietary. What’s unique, though, is your experience and how you synthesize and deliver your knowledge. What’s special is your demeanor or the way you deal with your best-fit clients. What’s invaluable is how you deliver great value by guiding people through massive changes in their personal lives and in their businesses that bring them to a place they never thought possible.

The combination of all these elements is quite different for you compared to any other service provider in your industry. Therein lies your value, but it’s not the value you see. It’s the value your best-fit customers see in you.

If pricing your value feels uncomfortable or unfamiliar to you, this book will teach you why putting a price on the value your clients perceive and identify serves both them and you, and you’ll learn the factors involved in getting your price right.

The book is available at all major physical and online book retailers worldwide. Follow this link for further details.

Connect with John Ray:

Website | LinkedIn | Twitter

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

Tagged With: building relationships, connections, Janice Porter, John Ray, LinkedIn, making connections, networking, podcasting, professional services, professional services providers, relationship marketing, relationships, The Price and Value Journey

The Power of Persistence and Value in Sales, with Sales Coach Jacob Hicks

March 26, 2025 by John Ray

The Power of Persistence and Value in Sales, with Sales Coach Jacob Hicks, on The Price and Value Journey with host John Ray
North Fulton Studio
The Power of Persistence and Value in Sales, with Sales Coach Jacob Hicks
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The Power of Persistence and Value in Sales, with Sales Coach Jacob Hicks, on The Price and Value Journey with host John Ray

The Power of Persistence and Value in Sales, with Sales Coach Jacob Hicks (The Price and Value Journey, Episode 126)

In this episode of The Price and Value Journey, host John Ray sits down with Jacob Hicks, a dynamic sales coach, consultant, and host of the Purpose Driven Progress podcast. Jacob shares his journey from a shy retail worker to a skilled sales professional, emphasizing the importance of mindset, gratitude, and empathy in sales. The discussion delves into effective follow-up strategies, overcoming mindset blocks, and the essential role of daily affirmations and gratitude in maintaining a positive sales mindset. Jacob also introduces his “Delete and Dominate” strategy to handle negative client interactions and underscores the value of retail lessons for professional service providers. This episode is packed with actionable insights for anyone looking to enhance their sales approach and mindset.

The Price and Value Journey is presented by John Ray and produced by the North Fulton affiliate of Business RadioX®.

Jacob Hicks

Jacob Hicks, Sales and Success Coach, on the Price and Value Journey with host John Ray
Jacob Hicks

Jacob Hicks is an exceptional Elite Success Coach dedicated to helping individuals build a satisfied and full life. As a certified Elite Coach, Jacob collaborates with leaders, professionals, and entrepreneurs, guiding them towards clarity and success in both their personal and professional lives. His coaching philosophy centers on empowering his “Coaching Allies” to discover optimal strategies for business and personal fulfillment.

Jacob’s approach involves creating goals, developing actionable plans, and executing those plans effectively. Through weekly one-hour calls and supplementary exercises, Jacob provides ongoing support and accountability to his clients. His passion for coaching is evident in his commitment to helping individuals gain clarity and construct actionable plans to realize their aspirations.

With a background in sales since 2014, Jacob has consistently achieved remarkable results across various industries. His track record includes surpassing goals, setting records, receiving awards, and effectively leading teams. This experience informs his coaching practice, allowing him to offer valuable insights into sales strategies and mindset. Jacob’s expertise in sales and coaching has been recognized in various contexts, making him a trusted advisor for those seeking to enhance their performance.

Beyond his professional pursuits, Jacob is committed to continuous personal growth. He is an avid reader, a self-taught piano player, and an investor. His passion for learning extends to travel, having explored extensively throughout the United States and the world. Jacob’s travels have also led him to engage in mission work in Liberia, demonstrating his commitment to making a positive impact beyond his coaching practice. This blend of professional expertise and personal growth makes Jacob Hicks a standout figure in the field of success coaching.

Website | LinkedIn | Instagram | Facebook

Topics Discussed in this Episode

00:00 Introduction and an Overview of Jacob Hicks
01:21 Jacob Hicks’ Sales Journey
03:24 The Importance of Follow-Up in Sales
06:24 Providing Value in Follow-Ups
17:27 Lessons from Retail for Professional Services
20:46 Mindset in Sales
22:21 Morning Affirmations and Gratitude
23:11 Experimenting with Affirmations
24:21 The Power of Gratitude
26:15 Common Mindset Blocks in Sales
28:38 Empathy vs. Sympathy in Sales
29:46 “Delete and Dominate” Strategy
36:54 Effective Follow-Up Strategies
40:40 When to Hire a Sales Coach
42:20 Conclusion and Contact Information

About The Price and Value Journey Podcast

The title of this show describes the journey all professional service providers are on: building a services practice by seeking to convince the world of the value you offer, helping clients achieve the outcomes they desire, and trying to do all that at pricing that reflects the value you deliver.

If you feel like you’re working too hard for too little money in your solo or small firm practice, this show is for you. Even if you’re reasonably happy with your practice, you’ll hear ways to improve both your bottom line and the mindset you bring to your business.

The show is hosted and produced by John Ray and North Fulton Business Radio, LLC, an affiliate of Business RadioX®. The show can also be found on all the major podcast apps. The complete show archive is here.

John Ray, Host of The Price and Value Journey

John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey
John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include business coaching and advisory work, as well as advising solopreneurs and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their expertise, such as attorneys, CPAs, accountants and bookkeepers, consultants, coaches, marketing professionals, and other professional services practitioners.

In his other business, John is a podcast show host, strategist, and the owner of North Fulton Business Radio, LLC, an affiliate of Business RadioX®. John and his team work with B2B professionals to create and conduct their podcast using The Generosity Mindset® Method: building and deepening relationships in a non-salesy way that translates into revenue for their business.

John is also the host of North Fulton Business Radio. With over 850 shows and having featured over 1,300 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in its region like no one else.

John’s book, The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices

The Generosity Mindset, by John RayJohn is the #1 national best-selling author of The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices.

If you are a professional services provider, your goal is to do transformative work for clients you love working with and get paid commensurate with the value you deliver to those clients. While negative mindsets can inhibit your growth, adopting a different mindset, The Generosity Mindset™, can replace those self-limiting beliefs. The Generosity Mindset enables you to diagnose and communicate the value you deliver to clients and, in turn, more effectively price to receive a portion of that value.

Whether you’re a consultant, coach, marketing or branding professional, business advisor, attorney, CPA, or work in virtually any other professional services discipline, your content and technical expertise are not proprietary. What’s unique, though, is your experience and how you synthesize and deliver your knowledge. What’s special is your demeanor or the way you deal with your best-fit clients. What’s invaluable is how you deliver great value by guiding people through massive changes in their personal lives and in their businesses that bring them to a place they never thought possible.

The combination of all these elements is quite different for you compared to any other service provider in your industry. Therein lies your value, but it’s not the value you see. It’s the value your best-fit customers see in you.

If pricing your value feels uncomfortable or unfamiliar to you, this book will teach you why putting a price on the value your clients perceive and identify serves both them and you, and you’ll learn the factors involved in getting your price right.

The book is available at all major physical and online book retailers worldwide. Follow this link for further details.

Connect with John Ray:

Website | LinkedIn | Twitter

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

Tagged With: affirmations, empathy, gratitude, Jacob Hicks, John Ray, mindset, Sales, sales coach, The Price and Value Journey

The Value of Operational Efficiency, with Dennis Jackson, WorX Solutions

March 19, 2025 by John Ray

The Value of Operational Efficiency, with Dennis Jackson, WorX Solutions, on The Price and Value Journey podcast with host John Ray
North Fulton Studio
The Value of Operational Efficiency, with Dennis Jackson, WorX Solutions
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The Value of Operational Efficiency, with Dennis Jackson, WorX Solutions, on The Price and Value Journey podcast with host John Ray

The Value of Operational Efficiency, with Dennis Jackson, WorX Solutions (The Price and Value Journey, Episode 125)

In this episode of The Price and Value Journey, host John Ray interviews Dennis Jackson, founder of WorX Solutions. Dennis shares his experience transitioning from the corporate world to starting his own business, focused on helping small and mid-sized companies optimize operations and workflows. They delve into the importance of understanding client needs, the shift from hourly to value-based pricing, and tips for entrepreneurs such as networking, the significance of having an accountant, and setting up strong partnerships. Dennis also discusses his podcast, WFH with Two Guys, which explores remote work and business ownership. Throughout the conversation, Dennis emphasizes the value of building relationships, the challenges of operational inefficiency, and the critical mindset adjustments necessary for successful entrepreneurship.

The Price and Value Journey is presented by John Ray and produced by the North Fulton affiliate of Business RadioX®.

Dennis Jackson, Founder, WorX Solutions

Dennis Jackson, WorX Solutions
Dennis Jackson, WorX Solutions

Dennis Jackson is the Managing Partner and founder of WorX Solutions, an IT services and consulting company based in Hendersonville, Tennessee. He established the company in 2011 with a focus on bridging operational gaps for small to midsize businesses.

WorX Solutions offers solutions such as workflow automation, data management, CRM creation, and custom software development. They strive to help clients save time and money by streamlining tasks, improving communication, and providing real-time data and project tracking.

Prior to founding WorX Solutions, Dennis’s career spanned gained experience in utility management and financial modeling. He holds a Master’s degree in Engineering Management from Cornell University and a Bachelor’s degree in Civil Engineering from Lafayette College.

Dennis is also the co-host, along with Benny Carreon, of the WFH with Two Guys podcast.

LinkedIn | Company Website

Topics Discussed in this Episode

00:00 Introduction and Guest Overview
02:05 Dennis Jackson’s Background and WorX Solutions
04:33 Challenges and Solutions for Small Businesses
11:00 The Importance of Networking and Relationships
20:13 Starting a Business: Lessons and Advice
23:28 Navigating Entrepreneurship and Networking Strategies
28:43 Introduction to Operational Efficiency
28:52 Communicating Value in Business
29:49 Impact of Efficiency on Costs and ROI
33:15 Client Success Stories
36:02 Building Strong Client Relationships
39:50 Transitioning to Value-Based Pricing
42:20 Challenges and Strategies in Pricing
45:15 Podcast Journey and Insights
51:02 Lessons Learned from Podcasting
54:17 Conclusion and Contact Information

About The Price and Value Journey Podcast

The title of this show describes the journey all professional service providers are on: building a services practice by seeking to convince the world of the value you offer, helping clients achieve the outcomes they desire, and trying to do all that at pricing that reflects the value you deliver.

If you feel like you’re working too hard for too little money in your solo or small firm practice, this show is for you. Even if you’re reasonably happy with your practice, you’ll hear ways to improve both your bottom line and the mindset you bring to your business.

The show is hosted and produced by John Ray and North Fulton Business Radio, LLC, an affiliate of Business RadioX®. The show can also be found on all the major podcast apps. The complete show archive is here.

John Ray, Host of The Price and Value Journey

John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey
John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include business coaching and advisory work, as well as advising solopreneurs and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their expertise, such as attorneys, CPAs, accountants and bookkeepers, consultants, coaches, marketing professionals, and other professional services practitioners.

In his other business, John is a podcast show host, strategist, and the owner of North Fulton Business Radio, LLC, an affiliate of Business RadioX®. John and his team work with B2B professionals to create and conduct their podcast using The Generosity Mindset® Method: building and deepening relationships in a non-salesy way that translates into revenue for their business.

John is also the host of North Fulton Business Radio. With over 850 shows and having featured over 1,300 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in its region like no one else.

John’s book, The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices

The Generosity Mindset, by John RayJohn is the #1 national best-selling author of The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices.

If you are a professional services provider, your goal is to do transformative work for clients you love working with and get paid commensurate with the value you deliver to those clients. While negative mindsets can inhibit your growth, adopting a different mindset, The Generosity Mindset™, can replace those self-limiting beliefs. The Generosity Mindset enables you to diagnose and communicate the value you deliver to clients and, in turn, more effectively price to receive a portion of that value.

Whether you’re a consultant, coach, marketing or branding professional, business advisor, attorney, CPA, or work in virtually any other professional services discipline, your content and technical expertise are not proprietary. What’s unique, though, is your experience and how you synthesize and deliver your knowledge. What’s special is your demeanor or the way you deal with your best-fit clients. What’s invaluable is how you deliver great value by guiding people through massive changes in their personal lives and in their businesses that bring them to a place they never thought possible.

The combination of all these elements is quite different for you compared to any other service provider in your industry. Therein lies your value, but it’s not the value you see. It’s the value your best-fit customers see in you.

If pricing your value feels uncomfortable or unfamiliar to you, this book will teach you why putting a price on the value your clients perceive and identify serves both them and you, and you’ll learn the factors involved in getting your price right.

The book is available at all major physical and online book retailers worldwide. Follow this link for further details.

Connect with John Ray:

Website | LinkedIn | Twitter

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

Tagged With: Dennis Jackson, efficiency, John Ray, networking, operational efficiency, podcasting, The Price and Value Journey, value pricing, workflow automation, Worx Solutions

Monetizing Your Firm’s Hidden IP with AI, with Mike Blake, High Score Strategies

March 12, 2025 by John Ray

Monetizing Your Firm’s Hidden IP with AI, with Mike Blake, High Score Strategies, on The Price and Value Journey podcast with host John Ray
North Fulton Studio
Monetizing Your Firm’s Hidden IP with AI, with Mike Blake, High Score Strategies
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Monetizing Your Firm’s Hidden IP with AI, with Mike Blake, High Score Strategies, on The Price and Value Journey podcast with host John Ray

Monetizing Your Firm’s Hidden IP with AI, with Mike Blake, High Score Strategies (The Price and Value Journey, Episode 124)

In this episode of The Price and Value Journey, host John Ray welcomes back Mike Blake, CEO of High Score Strategies, to explore the untapped potential of intellectual property (IP) for professional services firms. The discussion centers on the significant value that firms often overlook in their accumulated data and institutional knowledge. Mike explains the importance of structured data and how firms can monetize it through consulting services, thought leadership, and even AI-driven insights. The conversation delves into practical steps for firms of all sizes to start leveraging their data, the potential impediments, and the broader implications for firm valuation and exit strategy. Whether an accounting firm, law firm, or any other professional practice, Mike offers actionable advice to transform data into a valuable, saleable asset.

The Price and Value Journey is presented by John Ray and produced by the North Fulton affiliate of Business RadioX®.

Mike Blake, High Score Strategies

Mike Blake, High Score Strategies
Mike Blake, High Score Strategies

Mike is the CEO of High Score Strategies (HSS), a consultancy devoted to guiding clients to understand the value of their businesses and intangible assets for acquisition, investing, capital raising, disposition, and succession planning.

Investors and owners rely on Mike’s “information over validation” advisory approach, understanding that the questions he asks unearth hard but crucial answers that support their next transformative step or business stage.

Mike’s background spans 20+ years in valuation and 8 years in venture capital and investment banking. Before founding HSS, he served as Managing Partner with Brady Ware Arpeggio, Director of Valuation Services with Aprio (formerly Habif, Arogeti, & Wynne), and Managing Director with Adams Capital.

He is also a Special Lecturer at Georgia Tech, where he teaches graduate students about the valuation of emerging technologies and intellectual property, with a focus on Monte Carlo simulations and real options theory.

Mike founded and ran Startup Lounge, a nonprofit in Atlanta that helped connect hundreds of investors and startups over a decade. He currently serves on the board of the BVIUK (Business Valuation Institute UK).

He has coached six teams to victory in business plan competitions, leading to over $300,000 in cash prizes and nearly $2 million in services—including an entrepreneur who secured funding through ABC’s Shark Tank.

A highly engaging and deeply knowledgeable speaker, Mike has delivered 100+ presentations on a range of topics, including startup valuation, business appraisal, risk management, intellectual property, and emerging tech valuation.

He holds an MBA from Georgetown University and a BA from Franklin & Marshall.

Mike is multilingual, speaking fluently in English, Ukrainian, Russian, and French, and is conversant in Portuguese, German, and Spanish.

He currently lives with his family in Caldas Da Rainha, Portugal, about an hour outside of Lisbon.

Website | Mike’s LinkedIn | Firm LinkedIn | YouTube | Facebook

Topics Discussed in this Episode

00:00 Introduction and Recap
00:50 Reintroducing Mike Blake, High Score Strategies
02:40 The Value of Intellectual Property in Professional Services
04:09 Monetizing Data and Information in Professional Services
10:46 Leveraging AI for Data Analysis
14:33 Challenges and Opportunities in Data Utilization
27:09 The Cost of a Conservative Mindset in Accounting
28:41 The Overwhelming Task of Data and Information Management
29:18 Leveraging AI for Competitive Advantage
32:22 Challenges and Solutions for Small Firms
40:06 Creating Value Through Structured Data
48:39 Prioritizing Data Management in Your Firm
52:19 Conclusion and Contact Information
23:19 Guidance for Business Owners
28:40 Success Stories and Impact
30:49 Conclusion and Contact Information

About The Price and Value Journey

The title of this show describes the journey all professional service providers are on: building a services practice by seeking to convince the world of the value you offer, helping clients achieve the outcomes they desire, and trying to do all that at pricing that reflects the value you deliver.

If you feel like you’re working too hard for too little money in your solo or small firm practice, this show is for you. Even if you’re reasonably happy with your practice, you’ll hear ways to improve both your bottom line and the mindset you bring to your business.

The show is hosted and produced by John Ray and North Fulton Business Radio, LLC, an affiliate of Business RadioX®. The show can also be found on all the major podcast apps. The complete show archive is here.

John Ray, Host of The Price and Value Journey

John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey
John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include business coaching and advisory work, as well as advising solopreneurs and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their expertise, such as attorneys, CPAs, accountants and bookkeepers, consultants, coaches, marketing professionals, and other professional services practitioners.

In his other business, John is a podcast show host, strategist, and the owner of North Fulton Business Radio, LLC, an affiliate of Business RadioX®. John and his team work with B2B professionals to create and conduct their podcast using The Generosity Mindset® Method: building and deepening relationships in a non-salesy way that translates into revenue for their business.

John is also the host of North Fulton Business Radio. With over 850 shows and having featured over 1,300 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in its region like no one else.

John’s book, The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices

The Generosity Mindset, by John RayJohn is the #1 national best-selling author of The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices.

If you are a professional services provider, your goal is to do transformative work for clients you love working with and get paid commensurate with the value you deliver to those clients. While negative mindsets can inhibit your growth, adopting a different mindset, The Generosity Mindset™, can replace those self-limiting beliefs. The Generosity Mindset enables you to diagnose and communicate the value you deliver to clients and, in turn, more effectively price to receive a portion of that value.

Whether you’re a consultant, coach, marketing or branding professional, business advisor, attorney, CPA, or work in virtually any other professional services discipline, your content and technical expertise are not proprietary. What’s unique, though, is your experience and how you synthesize and deliver your knowledge. What’s special is your demeanor or the way you deal with your best-fit clients. What’s invaluable is how you deliver great value by guiding people through massive changes in their personal lives and in their businesses that bring them to a place they never thought possible.

The combination of all these elements is quite different for you compared to any other service provider in your industry. Therein lies your value, but it’s not the value you see. It’s the value your best-fit customers see in you.

If pricing your value feels uncomfortable or unfamiliar to you, this book will teach you why putting a price on the value your clients perceive and identify serves both them and you, and you’ll learn the factors involved in getting your price right.

The book is available at all major physical and online book retailers worldwide. Follow this link for further details.

Connect with John Ray:

Website | LinkedIn | Twitter

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

Tagged With: 360 Pest & Food Safety Consulting, AI, artificial intelligence, intellectual property, Ip, John Ray, Mike Blake, professional service firms, professional services, The Price and Value Journey

Consulting in the Digital Age, with Prof. Joe O’Mahoney

February 26, 2025 by John Ray

Consulting in the Digital Age, with Prof. Joe O'Mahoney, on The Price and Value Journey podcast with host John Ray
North Fulton Studio
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Consulting in the Digital Age, with Prof. Joe O'Mahoney, on The Price and Value Journey podcast with host John Ray

Consulting in the Digital Age, with Prof. Joe O’Mahoney (The Price and Value Journey, Episode 123)

In this episode of The Price and Value Journey, host John Ray welcomes Professor Joe O’Mahoney, a leading authority on the consulting industry. They discuss significant shifts in the consulting field, including industry growth, client sophistication, and the impact of AI on consulting processes and pricing. Joe highlights the importance of managed knowledge and systems in consulting firms and how firms can leverage AI to improve efficiency. They also touch on issues like value-based pricing, the role of luck in business success, and how consultants can build reliable, scalable models for long-term growth. Joe shares insights from his latest book, Growth: Building a Successful Consultancy in the Digital Age, making a compelling case for why modern consulting firms must embrace both digital transformation and personalized client relationships.

The Price and Value Journey is presented by John Ray and produced by the North Fulton affiliate of Business RadioX®.

Prof. Joe O’Mahoney

Joe is a leading authority on the consulting industry and a consultant to boutiques and small consulting firms. His research on the profession has won several prestigious awards and publications and resulted in leadership of high-profile government-funded research into the profession. Joe’s textbook on management consulting, Management Consultancy (published by Oxford University Press) was the best-selling book of its kind in Europe and his academic research has been published in the top international journals. His most recent, evidence-based book on growing consulting firms in the digital age, Growth: Building a Successful Consultancy in the Digital Age (published by Routledge), is the “go-to” growth text for consulting CEOs and managing partners all over the world.

Joe also practices what he preaches: he has been a corporate consultant, an internal consultant and a solo consultant. He has spent fifteen years providing advisory services to small consulting firms on growth and, in 2007, sold his own company, StayMobile Technology Ltd. In addition to his private practice, he is the founder of Repair Café Wales CIC and Consulting Mastered Ltd.

Joe has taught and coached over 2,000 executives and MBA students about management consultancy and helped hundreds of students gain places at leading consulting firms. Joe’s work has been recognized by awards from the British Academy of Management, the Centre for Consulting Excellence, the ESRC and several university prizes.

Joe studied history at Oxford University and obtained his PhD and MSc at Warwick University. He lives within Cardiff with his wife, Hannah, and two sons.

Website | LinkedIn

Topics Discussed in this Episode

00:00 Welcome and Introduction to Prof. Joe O’Mahoney
01:36 Big Shifts in Consulting
04:08 Myths and Outdated Beliefs in Consulting
08:03 Scaling and Growth Challenges
14:23 Managed Knowledge and Intellectual Property
19:46 Artificial Intelligence in Consulting
23:35 Implementing AI for Long-Term Success
25:25 Strategizing with AI: Efficiency vs. Personalization
26:45 Leveraging Off-the-Shelf Solutions for Process Improvement
28:20 AI’s Role in Consulting: Current Capabilities and Future Potential
30:12 The Impact of AI on Consulting Pricing Models
36:19 Building Value and Trust in Client Relationships
44:50 The Role of Luck in Consulting Success
48:34 Conclusion and Contact Information

About The Price and Value Journey

The title of this show describes the journey all professional service providers are on: building a services practice by seeking to convince the world of the value we offer, helping clients achieve the outcomes they desire, and trying to do all that at pricing that reflects the value we deliver.

If you feel like you’re working too hard for too little money in your solo or small firm practice, this show is for you. Even if you’re reasonably happy with your practice, you’ll hear ways to improve both your bottom line and the mindset you bring to your business.

The show is hosted and produced by John Ray and the North Fulton studio of Business RadioX®. The show can also be found on all the major podcast apps. The complete show archive is here.

John Ray, Host of The Price and Value Journey

John Ray, Author of The Generosity Mindset and Host of "The Price and Value Journey"
John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include business coaching and advisory work, as well as advising solopreneurs and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their expertise, such as attorneys, CPAs, accountants and bookkeepers, consultants, coaches, marketing professionals, and other professional services practitioners.

In his other business, John is a podcast show host and producer and owns the North Fulton (Georgia) affiliate of Business RadioX®. John and his team work with B2B professionals to create and conduct their own podcast using The Generosity Mindset™ Method: building and deepening relationships in a non-salesy way that translates into revenue for their business.

John is also the host of North Fulton Business Radio. With over 840 shows and having featured over 1,300 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in its region like no one else.

John’s book, The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices

The Generosity Mindset, by John RayJohn is the #1 national best-selling author of The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices.

If you are a professional services provider, your goal is to do transformative work for clients you love working with and get paid commensurate with the value you deliver to those clients. While negative mindsets can inhibit your growth, adopting a different mindset, The Generosity Mindset®, can replace those self-limiting beliefs. The Generosity Mindset enables you to diagnose and communicate the value you deliver to clients and, in turn, more effectively price to receive a portion of that value.

Whether you’re a consultant, coach, marketing or branding professional, business advisor, attorney, CPA, or work in virtually any other professional services discipline, your content and technical expertise are not proprietary. What’s unique, though, is your experience and how you synthesize and deliver your knowledge. What’s special is your demeanor or the way you deal with your best-fit clients. What’s invaluable is how you deliver great value by guiding people through massive changes in their personal lives and in their businesses that bring them to a place they never thought possible.

The combination of all these elements is quite different for you compared to any other service provider in your industry. Therein lies your value, but it’s not the value you see. It’s the value your best-fit customers see in you.

If pricing your value feels uncomfortable or unfamiliar to you, this book will teach you why putting a price on the value your clients perceive and identify serves both them and you, and you’ll learn the factors involved in getting your price right.

The book is available at all major physical and online book retailers worldwide. Follow this link for further details.

Connect with John Ray:

Website | LinkedIn

Tagged With: AI, consulting, consulting industry, intellectual property, Joe O'Mahoney, John Ray, pricing, process improvement, professional services, The Price and Value Journey, value pricing

Navigating Hidden Risks in Professional Services, with Mike Blake, High Score Strategies

February 19, 2025 by John Ray

Navigating Hidden Risks in Professional Services, with Mike Blake, High Score Strategies, on The Price and Value Journey podcast with host John Ray
North Fulton Studio
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Navigating Hidden Risks in Professional Services, with Mike Blake, High Score Strategies, on The Price and Value Journey podcast with host John Ray

Navigating Hidden Risks in Professional Services, with Mike Blake, High Score Strategies (The Price and Value Journey, Episode 122)

In this episode of The Price and Value Journey, host John Ray delves into risk management for solo and small professional service providers, with guest Mike Blake, CEO of High Score Strategies. Mike, a seasoned valuation expert with over 20 years of experience and more than 400 completed valuations, discusses the unseen risks faced by small firms, including client selection, revenue management, and execution pitfalls. The conversation explores the implications of client concentration, the importance of strategic pricing, the impact of mindset on risk assessment, and practical tips for managing client relationships. Mike offers insights on maintaining business autonomy, handling imposter syndrome, and the value of transparent and strategic pricing. This episode is packed with strategies for mitigating business risks and optimizing decision-making in professional services.

The Price and Value Journey is presented by John Ray and produced by the North Fulton affiliate of Business RadioX®.

Mike Blake, High Score Strategies

Mike Blake, High Score Strategies
Mike Blake, High Score Strategies

Mike is the CEO of High Score Strategies (HSS), a consultancy devoted to guiding clients to understand the value of their businesses and intangible assets for acquisition, investing, capital raising, disposition, and succession planning.

Investors and owners rely on Mike’s “information over validation” advisory approach, understanding that the questions he asks unearth hard but crucial answers that support their next transformative step or business stage.

Mike’s background spans 20+ years in valuation and 8 years in venture capital and investment banking. Before founding HSS, he served as Managing Partner with Brady Ware Arpeggio, Director of Valuation Services with Aprio (formerly Habif, Arogeti, & Wynne), and Managing Director with Adams Capital.

He is also a Special Lecturer at Georgia Tech, where he teaches graduate students about the valuation of emerging technologies and intellectual property, with a focus on Monte Carlo simulations and real options theory.

Mike founded and ran Startup Lounge, a nonprofit in Atlanta that helped connect hundreds of investors and startups over a decade. He currently serves on the board of the BVIUK (Business Valuation Institute UK).

He has coached six teams to victory in business plan competitions, leading to over $300,000 in cash prizes and nearly $2 million in services—including an entrepreneur who secured funding through ABC’s Shark Tank.

A highly engaging and deeply knowledgeable speaker, Mike has delivered 100+ presentations on a range of topics, including startup valuation, business appraisal, risk management, intellectual property, and emerging tech valuation.

He holds an MBA from Georgetown University and a BA from Franklin & Marshall.

Mike is multilingual, speaking fluently in English, Ukrainian, Russian, and French, and is conversant in Portuguese, German, and Spanish.

He currently lives with his family in Caldas Da Rainha, Portugal, about an hour outside of Lisbon.

Website | Mike’s LinkedIn | Firm LinkedIn | YouTube | Facebook

Topics Discussed in this Episode

00:00 Introduction to Risk Management
00:18 Meet Mike Blake: Valuation and Risk Expert
01:14 The Hidden Risks in Professional Services
03:41 Revenue Challenges for Small Firms
04:17 Execution and Malpractice Risks
05:16 Concentration Risk and Client Dependency
16:43 Client Due Diligence and Ownership
21:21 Naming Your Business and Succession Planning
25:22 Mindsets in Risk Management
26:53 Embracing Mistakes for Success
27:10 Mindsets: Scarcity, Fear, and Growth
27:34 The Impact of Poverty on Decision-Making
29:24 Professional Services and Poor Decisions
30:33 Managing Fear and Risk in Business
32:30 Imposter Syndrome and Pricing Challenges
38:19 The Language of Pricing
47:32 Radical Approaches to Pricing
51:03 Conclusion and Contact Information

About The Price and Value Journey

The title of this show describes the journey all professional service providers are on: building a services practice by seeking to convince the world of the value we offer, helping clients achieve the outcomes they desire, and trying to do all that at pricing that reflects the value we deliver.

If you feel like you’re working too hard for too little money in your solo or small firm practice, this show is for you. Even if you’re reasonably happy with your practice, you’ll hear ways to improve both your bottom line and the mindset you bring to your business.

The show is hosted and produced by John Ray and the North Fulton affiliate of Business RadioX®. The show can also be found on all the major podcast apps. The complete show archive is here.

John Ray, Host of The Price and Value Journey

John Ray, Author of The Generosity Mindset and Host of "The Price and Value Journey"
John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include business coaching and advisory work, as well as advising solopreneurs and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their expertise, such as attorneys, CPAs, accountants and bookkeepers, consultants, coaches, marketing professionals, and other professional services practitioners.

In his other business, John is a podcast show host and producer and owns the North Fulton (Georgia) affiliate of Business RadioX®. John and his team work with B2B professionals to create and conduct their podcast using The Generosity Mindset® Method: building and deepening relationships in a non-salesy way that translates into revenue for their business.

John is also the host of North Fulton Business Radio. With over 850 shows and having featured over 1,300 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in its region like no one else.

John’s book, The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices

The Generosity Mindset, by John RayJohn is the #1 national best-selling author of The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices.

If you are a professional services provider, your goal is to do transformative work for clients you love working with and get paid commensurate with the value you deliver to those clients. While negative mindsets can inhibit your growth, adopting a different mindset, The Generosity Mindset™, can replace those self-limiting beliefs. The Generosity Mindset enables you to diagnose and communicate the value you deliver to clients and, in turn, more effectively price to receive a portion of that value.

Whether you’re a consultant, coach, marketing or branding professional, business advisor, attorney, CPA, or work in virtually any other professional services discipline, your content and technical expertise are not proprietary. What’s unique, though, is your experience and how you synthesize and deliver your knowledge. What’s special is your demeanor or the way you deal with your best-fit clients. What’s invaluable is how you deliver great value by guiding people through massive changes in their personal lives and in their businesses that bring them to a place they never thought possible.

The combination of all these elements is quite different for you compared to any other service provider in your industry. Therein lies your value, but it’s not the value you see. It’s the value your best-fit customers see in you.

If pricing your value feels uncomfortable or unfamiliar to you, this book will teach you why putting a price on the value your clients perceive and identify serves both them and you, and you’ll learn the factors involved in getting your price right.

The book is available at all major physical and online book retailers worldwide. Follow this link for further details.

Connect with John Ray:

Website | LinkedIn | Twitter

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

Tagged With: client communication, client risk, High Score Strategies, imposter syndrome, Improved Decision Making, John Ray, Mike Blake, pricing, professional services, Risk Management, The Price and Value Journey

Lessons in Pricing, Value, and Funk, with Chris Lalomia, The Trusted Toolbox

February 5, 2025 by John Ray

Lessons in Pricing, Value, and Funk, with Chris Lalomia, The Trusted Toolbox, on The Price and Value Journey podcast with host John Ray
North Fulton Studio
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Lessons in Pricing, Value, and Funk, with Chris Lalomia, The Trusted Toolbox, on The Price and Value Journey podcast with host John RayLessons in Pricing, Value, and Funk, with Chris Lalomia, The Trusted Toolbox (The Price and Value Journey, Episode 121)

In this episode of The Price and Value Journey, host John Ray chats with Chris Lalomia, owner of The Trusted Toolbox, the largest handyman service in Atlanta and in the top three nationwide. Chris discusses his journey from a successful corporate career to entrepreneurship, highlighting the challenges and insights he gained from starting his business from scratch. They discuss the importance of self-awareness, overcoming funks, and the impact of pricing and value on business success. Chris also highlights the significance of mentorship, setting the right prices, and recognizing the value delivered to customers. His insights include the necessity of understanding one’s business costs, process development, and customer relationships, culminating in the personal growth and business achievements he’s made.

The Price and Value Journey is presented by John Ray and produced by the North Fulton affiliate of Business RadioX®.

Chris Lalomia, Founder and CEO, The Trusted Toolbox

Chris Lalomia, Founder and CEO, The Trusted Toolbox, with host John Ray on The Price and Value Journey podcast
Chris Lalomia, Founder and CEO, The Trusted Toolbox

Chris Lalomia is the CEO of The Trusted Toolbox. He also hosts the Small Business Safari podcast and is the author of the book From the Zoo to the Wild: Your Guide to Entrepreneurial Freedom and Wealth.

Chris Lalomia is a successful entrepreneur and change leader who has built on his experience working with the largest companies in America to start his own business from scratch. He brings his unique style to leadership to build a culture of professionalism in the blue-collar world of home renovations. He left the corporate zoo, ventured into the entrepreneurial wild and started The Trusted Toolbox: Home Repair and Projects in 2008. YES, he started a business right before the Great Recession, so he admits that timing the market is not his strength. He survived through that time and has grown his business into a multimillion-dollar handyman and remodeling company, which has won numerous awards in Atlanta, GA.

Chris is originally from Jackson, MI, and he uses his hand to show where he lives. He went to college and earned his bachelor’s and master’s degrees in mechanical engineering. His path to business ownership was similar to most people’s journey to their current position… spinning and winding… His first engineering job was at Curtiss-Wright Flight Systems making airplane parts, but soon realizing he needed to add some other business skills to his resume, he joined Accenture and began working with large banks to help them merge, which led him to SunTrust (now Truist), where he transformed the commercial loan operations department… That meandering path led him to leap into starting his own business, The Trusted Toolbox, in 2008.

 Website | LinkedIn | Instagram | Facebook

The Trusted Toolbox

The Trusted Toolbox is a leading provider of professional handyman services and home remodeling solutions in the Metro Atlanta area. With over 15 years of experience serving over 16,000 homeowners, the company specializes in a wide range of home repair and improvement projects, including kitchen and bathroom remodels, basement renovations, deck repairs, door replacements, and wood rot repair.

Committed to delivering exceptional results with a customer-centric approach, The Trusted Toolbox employs a team of skilled professionals who are fully insured, background checked, and dedicated to ensuring 100% customer satisfaction. The company’s local expertise, efficiency, and attention to detail have earned it numerous awards and accolades, solidifying its reputation as a trusted partner for homeowners in Alpharetta, Atlanta, Athens, and the surrounding areas.

Website | Instagram | Facebook | X (Twitter)

Topics Discussed in this Episode

00:00 Introduction and Welcome to Chris Lalomia
00:50 Corporate Life to Entrepreneurship
01:29 The Zoo Metaphor
02:44 Challenges of Leaving Corporate
07:27 Mindset Shifts and Skill Development
16:14 Mentorship and Networking
21:52 Pricing Strategies and Value
29:32 Customer Willingness to Pay for Convenience
29:42 Understanding Millennial and Gen X Mindsets
30:49 The Shift from DIY to Outsourcing
33:41 Training Employees to Reflect Company Values
35:39 The Importance of Reviews and Customer Feedback
40:17 Overcoming Business Challenges and Personal Funk
51:53 Future Goals and Business Expansion
54:59 Conclusion and Contact Information

About The Price and Value Journey

The title of this show describes the journey all professional service providers are on: building a services practice by seeking to convince the world of the value we offer, helping clients achieve the outcomes they desire, and trying to do all that at pricing that reflects the value we deliver.

If you feel like you’re working too hard for too little money in your solo or small firm practice, this show is for you. Even if you’re reasonably happy with your practice, you’ll hear ways to improve both your bottom line and the mindset you bring to your business.

The show is hosted and produced by John Ray and the North Fulton studio of Business RadioX®. The show can also be found on all the major podcast apps. The complete show archive is here.

John Ray, Host of The Price and Value Journey

John Ray, Author of The Generosity Mindset and Host of "The Price and Value Journey"
John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include business coaching and advisory work, as well as advising solopreneurs and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their expertise, such as attorneys, CPAs, accountants and bookkeepers, consultants, coaches, marketing professionals, and other professional services practitioners.

In his other business, John is a podcast show host and producer and owns the North Fulton (Georgia) affiliate of Business RadioX®. John and his team work with B2B professionals to create and conduct their own podcast using The Generosity Mindset™ Method: building and deepening relationships in a non-salesy way that translates into revenue for their business.

John is also the host of North Fulton Business Radio. With over 800 shows and having featured over 1,200 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in its region like no one else.

John’s book, The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices

The Generosity Mindset, by John RayJohn is the #1 national best-selling author of The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices.

If you are a professional services provider, your goal is to do transformative work for clients you love working with and get paid commensurate with the value you deliver to those clients. While negative mindsets can inhibit your growth, adopting a different mindset, The Generosity Mindset™, can replace those self-limiting beliefs. The Generosity Mindset enables you to diagnose and communicate the value you deliver to clients and, in turn, more effectively price to receive a portion of that value.

Whether you’re a consultant, coach, marketing or branding professional, business advisor, attorney, CPA, or work in virtually any other professional services discipline, your content and technical expertise are not proprietary. What’s unique, though, is your experience and how you synthesize and deliver your knowledge. What’s special is your demeanor or the way you deal with your best-fit clients. What’s invaluable is how you deliver great value by guiding people through massive changes in their personal lives and in their businesses that bring them to a place they never thought possible.

The combination of all these elements is quite different for you compared to any other service provider in your industry. Therein lies your value, but it’s not the value you see. It’s the value your best-fit customers see in you.

If pricing your value feels uncomfortable or unfamiliar to you, this book will teach you why putting a price on the value your clients perceive and identify serves both them and you, and you’ll learn the factors involved in getting your price right.

The book is available at all major physical and online book retailers worldwide. Follow this link for further details.

Connect with John Ray:

Website | LinkedIn | Twitter

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

Tagged With: Chris Lalomia, funk, handyman, handyman services, home improvement, home remodeling, home repair, John Ray, pricing, Small Business Safari, The Price and Value Journey, The Trusted Toolbox, value

Scaling with Distributed Remote Teams, with Adam Houlahan, Prominence Global

January 29, 2025 by John Ray

Scaling with Distributed Remote Teams, with Adam Houlahan, Prominence Global, on The Price and Value Journey podcast with host John Ray
North Fulton Studio
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Scaling with Distributed Remote Teams, with Adam Houlahan, Prominence Global, on The Price and Value Journey podcast with host John Ray

Scaling with Distributed Remote Teams, with Adam Houlahan, Prominence Global (The Price and Value Journey, Episode 120)

In this episode of The Price and Value Journey, host John Ray interviews Adam Houlahan, CEO of Prominence Global, about building and scaling businesses with remote teams. Adam, a LinkedIn expert and author of The Distributed Teams Blueprint, shares insights from his experience in creating a globally distributed team. He discusses the challenges, and solutions of managing remote teams, including cybersecurity, cultural differences, and maintaining trust. The episode also highlights the benefits of leveraging remote team members, such as cost savings and access to a broader talent pool. Adam further discusses strategies for effective team communication, the role of technology and AI, and tips for business owners looking to expand globally.

The Price and Value Journey is presented by John Ray and produced by the North Fulton affiliate of Business RadioX®.

Adam Houlahan, CEO, Prominence Global

Adam Houlahan, CEO, Prominence Global
Adam Houlahan, CEO, Prominence Global

Adam Houlahan is a renowned LinkedIn expert and entrepreneur who has made significant contributions to digital marketing and business strategy. In 2014, he founded Prominence Global, an award-winning agency dedicated to developing cutting-edge lead generation and personal branding strategies. The agency was recently voted Australia’s most Innovative Social Media Marketing Agency for 2024 in the Australian Enterprise Awards.

He is a prestigious Top Voice on LinkedIn and an international keynote speaker specializing in LinkedIn strategies for entrepreneurs. Houlahan has authored four Amazon bestselling books, including Social Media Secret Sauce, The LinkedIn Playbook, and Influencer. His latest book, The Distributed Teams Blueprint: Leveraging Remote Teams to Scale Your Business, provides insights into effectively managing and integrating distributed teams. Prominence Global also hosts the world’s largest free online LinkedIn training event, which attracted over fifteen thousand registrants in 2024 and is considered one of the most impactful training events for leveraging LinkedIn for business.

LinkedIn

Prominence Global

Prominence Global, founded in 2014, helps clients establish themselves as industry leaders on LinkedIn. In 2024, the company launched Remote Team Connect, enabling businesses to build distributed global teams at 75% less cost than hiring for similar roles in Western countries. Prominence Global, dedicated to authenticity, transparency, and integrity, creates intelligent lead generation strategies that effectively navigate the complexity of social media. Ethics are embedded in its DNA, ensuring that marketing efforts align with principled business practices. The company prioritizes continuous improvement through innovation and tailors its solutions to meet the specific needs of each client, instead of providing generic programs.

With a belief in the power of entrepreneurs to drive meaningful change, Prominence Global creates powerful LinkedIn presences that expand and accelerate clients’ global footprints. By 2025, the company is set to surpass 12 million global impacts created. Prominence Global provides the LinkedIn La Carte Program, the LinkedIn Corporate Program, and the Remote Team Connect Program to assist businesses in optimizing their LinkedIn strategy and expanding their global reach. Each program delves deeply, utilizing a cutting-edge, results-driven methodology to construct high-performing lead-generation sales funnels across various industries. Additionally, the company provides affordable, highly functional distributed teams worldwide, helping businesses scale efficiently.

Company website | LinkedIn

Topics Discussed in this Episode

00:00 Introduction and Welcome to The Price and Value Journey
00:41 Meet Adam Houlahan, Prominence Global
02:47 The Inspiration Behind the Book
04:20 Transition to a Fully Remote Team
08:45 Building Effective Remote Teams
17:59 Overcoming Challenges in Remote Work
25:53 Cybersecurity in Remote Teams
30:32 Maintaining Trust and Relationships
34:59 Leveraging AI and Future Trends
38:36 About Prominence Global and Services
43:34 Conclusion and Contact Information

About The Price and Value Journey

The title of this show describes the journey all professional service providers are on:  building a services practice by seeking to convince the world of the value we offer, helping clients achieve the outcomes they desire, and trying to do all that at pricing that reflects the value we deliver.

If you feel like you’re working too hard for too little money in your solo or small firm practice, this show is for you. Even if you’re reasonably happy with your practice, you’ll hear ways to improve both your bottom line and the mindset you bring to your business.

The show is hosted and produced by John Ray and the North Fulton studio of Business RadioX®. The show can also be found on all the major podcast apps. The complete show archive is here.

John Ray, Host of The Price and Value Journey

John Ray, Author of The Generosity Mindset and Host of "The Price and Value Journey"
John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include business coaching and advisory work, as well as advising solopreneurs and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their expertise, such as attorneys, CPAs, accountants and bookkeepers, consultants, coaches, marketing professionals, and other professional services practitioners.

In his other business, John is a podcast show host and producer and owns the North Fulton (Georgia) affiliate of Business RadioX®. John and his team work with B2B professionals to create and conduct their own podcast using The Generosity Mindset™ Method: building and deepening relationships in a non-salesy way that translates into revenue for their business.

John is also the host of North Fulton Business Radio. With over 800 shows and having featured over 1,200 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in its region like no one else.

John’s book, The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices

The Generosity Mindset, by John RayJohn is the #1 national best-selling author of The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices.

If you are a professional services provider, your goal is to do transformative work for clients you love working with and get paid commensurate with the value you deliver to those clients. While negative mindsets can inhibit your growth, adopting a different mindset, The Generosity Mindset™, can replace those self-limiting beliefs. The Generosity Mindset enables you to diagnose and communicate the value you deliver to clients and, in turn, more effectively price to receive a portion of that value.

Whether you’re a consultant, coach, marketing or branding professional, business advisor, attorney, CPA, or work in virtually any other professional services discipline, your content and technical expertise are not proprietary. What’s unique, though, is your experience and how you synthesize and deliver your knowledge. What’s special is your demeanor or the way you deal with your best-fit clients. What’s invaluable is how you deliver great value by guiding people through massive changes in their personal lives and in their businesses that bring them to a place they never thought possible.

The combination of all these elements is quite different for you compared to any other service provider in your industry. Therein lies your value, but it’s not the value you see. It’s the value your best-fit customers see in you.

If pricing your value feels uncomfortable or unfamiliar to you, this book will teach you why putting a price on the value your clients perceive and identify serves both them and you, and you’ll learn the factors involved in getting your price right.

The book is available at all major physical and online book retailers worldwide. Follow this link for further details.

Connect with John Ray:

Website | LinkedIn | Twitter

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

Tagged With: Adam Houlahan, John Ray, professional services, Prominence Global, remote teams, The Price and Value Journey

Emotional Intelligence in Client Conversations, with Dawn Cook Causey, DayBreak Enterprises

December 4, 2024 by John Ray

Emotional Intelligence in Client Conversations, with Dawn Cook Causey, DayBreak Enterprises, on The Price and Value Journey podcast with host John Ray
North Fulton Studio
Emotional Intelligence in Client Conversations, with Dawn Cook Causey, DayBreak Enterprises
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Emotional Intelligence in Client Conversations, with Dawn Cook Causey, DayBreak Enterprises, on The Price and Value Journey podcast with host John Ray

Emotional Intelligence in Client Conversations, with Dawn Cook Causey, DayBreak Enterprises (The Price and Value Journey, Episode 119)

In this episode of The Price and Value Journey podcast, host John Ray welcomes executive coach and trainer Dawn Cook Causey to discuss the critical role of emotional intelligence (EQ) in professional services. Dawn, an expert with over 22 years of experience in EQ, explains how EQ can enhance client value conversations and ultimately improve service pricing. They explore the four key components of emotional intelligence: self-awareness, self-management, social awareness, and relationship management. Dawn shares practical techniques and examples, including the ARC (Ask, Reflect, Confirm) method, to illustrate how service providers can better understand and meet client needs. The episode highlights the importance of empathy, active listening, and self-awareness in building trust and effectively serving clients.

The Price and Value Journey is presented by John Ray and produced by the North Fulton affiliate of Business RadioX®.

Dawn Cook Causey, DayBreak Enterprises

Dawn Cook Causey
Dawn Cook Causey

Dawn Cook Causey has over 25 years of demonstrated excellence in leadership development of executives and teams via facilitating business and personal skills development workshops, performing executive coaching and consulting with clients on their developmental needs.  Her vast experience includes working with such companies as UPS, Cox Communications, SunTrust (Truist), Verizon, Raymond James, Siemens, Optum, Northeast Georgia Health Systems, Emory HealthCare and Fox Sports.

She has held key director-level positions in small to medium-sized companies prior to graduating into her roles as consultant and coach. Her unique perspective comes from working within corporate headquarters with worldwide responsibilities, in franchise offices with district and regional responsibilities, and externally to small and medium-sized companies.

Educated in Adult Learning Theory and Neuroscience, Dawn applies this knowledge to developing and coaching others for success in various business arenas, including emotional intelligence, communication, leadership, customer service, public speaking and sales. By using an analytical, science-based and research-supported approach to understanding and changing human behavior, she is able to connect with even the most black and white thinkers.

Certified in Emotional Intelligence (EQ) by 6 Seconds, the Institute for Health and Human Potential, and TalentSmart, Dawn incorporates EQ into much of her coaching and training. In 2002, Dawn underwent personal training from the “father of coaching,” Thomas Leonard, through Coachville’s Certified Coach program. Dawn has spent over 1,500 hours coaching executives and teams to a higher standard of performance. Her training and successful track record have positioned her as an expert in the field of emotional intelligence and leadership development.

Dawn is a founding member of the International Association of Coaches and served as a volunteer coach for Cool Girls, a non-profit organization dedicated to helping young girls make the best choices for a happy, healthy life. Dawn also gives back to her community by facilitating free educational discussions to single adults who seek better self and social management skills through increased emotional intelligence.

Dawn is also an accomplished presenter, speaking for audiences of fifty to five hundred. Her favorite topic to present on is the neuroscience of emotions, which involves understanding how the brain manages emotions during interactions, tying emotions to top performance, and applying this knowledge in leadership.

Website | LinkedIn | Instagram | Facebook | X (Twitter)

Topics Discussed in this Episode

00:00 Introduction to The Price and Value Journey
00:26 Meet Dawn Cook Causey: EQ Expert
02:08 Dawn’s Journey into Emotional Intelligence
06:32 Defining Emotional Intelligence
12:00 The Importance of EQ in Professional Services
17:17 Using Empathy to Uncover Client Needs
22:27 Power Outage Panic on Super Bowl Sunday
23:12 Active Listening vs. Empathetic Listening
24:48 Understanding Client Motivations and Concerns
28:55 Self-Awareness and Self-Management in Client Conversations
31:50 Building Trust and Rapport with Clients
35:23 Handling Direct Clients and Budget Conversations
37:33 EQ in Action: A Real-Life Coaching Story
40:47 Conclusion and Contact Information

About The Price and Value Journey

The title of this show describes the journey all professional service providers are on:  building a services practice by seeking to convince the world of the value we offer, helping clients achieve the outcomes they desire, and trying to do all that at pricing that reflects the value we deliver.

If you feel like you’re working too hard for too little money in your solo or small firm practice, this show is for you. Even if you’re reasonably happy with your practice, you’ll hear ways to improve both your bottom line and the mindset you bring to your business.

The show is hosted and produced by John Ray and the North Fulton studio of Business RadioX®. The show can also be found on all the major podcast apps. The complete show archive is here.

John Ray, Host of The Price and Value Journey

John Ray, Author of The Generosity Mindset and Host of "The Price and Value Journey"
John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include business coaching and advisory work, as well as advising solopreneurs and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their expertise, such as attorneys, CPAs, accountants and bookkeepers, consultants, coaches, marketing professionals, and other professional services practitioners.

In his other business, John is a podcast show host and producer and owns the North Fulton (Georgia) affiliate of Business RadioX®. John and his team work with B2B professionals to create and conduct their own podcast using The Generosity Mindset™ Method: building and deepening relationships in a non-salesy way that translates into revenue for their business.

John is also the host of North Fulton Business Radio. With over 800 shows and having featured over 1,200 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in its region like no one else.

John’s book, The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices

The Generosity Mindset, by John RayJohn is the #1 national best-selling author of The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices.

If you are a professional services provider, your goal is to do transformative work for clients you love working with and get paid commensurate with the value you deliver to those clients. While negative mindsets can inhibit your growth, adopting a different mindset, The Generosity Mindset™, can replace those self-limiting beliefs. The Generosity Mindset enables you to diagnose and communicate the value you deliver to clients and, in turn, more effectively price to receive a portion of that value.

Whether you’re a consultant, coach, marketing or branding professional, business advisor, attorney, CPA, or work in virtually any other professional services discipline, your content and technical expertise are not proprietary. What’s unique, though, is your experience and how you synthesize and deliver your knowledge. What’s special is your demeanor or the way you deal with your best-fit clients. What’s invaluable is how you deliver great value by guiding people through massive changes in their personal lives and in their businesses that bring them to a place they never thought possible.

The combination of all these elements is quite different for you compared to any other service provider in your industry. Therein lies your value, but it’s not the value you see. It’s the value your best-fit customers see in you.

If pricing your value feels uncomfortable or unfamiliar to you, this book will teach you why putting a price on the value your clients perceive and identify serves both them and you, and you’ll learn the factors involved in getting your price right.

The book is available at all major physical and online book retailers worldwide. Follow this link for further details.

Connect with John Ray:

Website | LinkedIn | Twitter

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

Tagged With: building trust, clients, Dawn Cook Causey, emotional intelligence, empathetic listening, EQ, John Ray, listening, professional services, professional services providers, The Price and Value Journey

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