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Price Without Fear, with pricing expert Andrew Bailey

May 28, 2025 by John Ray

Price Without Fear, with pricing expert Andrew Bailey, on The Price and Value Journey podcast with host John Ray
North Fulton Studio
Price Without Fear, with pricing expert Andrew Bailey
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Price Without Fear, with pricing expert Andrew Bailey, on The Price and Value Journey podcast with host John Ray

Price Without Fear, with pricing expert Andrew Bailey (The Price and Value Journey, Episode 134)

In this episode of The Price and Value Journey, pricing expert Andrew Bailey joins host John Ray to explore why fear and hesitation dominate so many conversations around pricing. Drawing on his extensive experience as a pricing strategist and negotiation coach, Andrew shares how solo and small firm professionals can move from anxiety to confidence by focusing on outcomes, shifting mindset, and learning how to express value more clearly.

They discuss why price communicates more than numbers, how to handle pricing objections without falling into discount traps, and why clarity, not persuasion, is the key to powerful pricing conversations. If you struggle with how to price your services, talk about your worth, or respond to pushback, this conversation offers clarity, practical advice, and a fresh mindset.

The Price and Value Journey is presented by John Ray and produced by North Fulton Business Radio, LLC, an affiliate of the Business RadioX® podcast network.

Key Takeaways from Andrew Bailey in this Episode

  • Pricing is not just a financial decision. It’s a story you tell your clients about your value. Too often, professionals price to be liked or to avoid losing business, rather than pricing to reflect their true impact.
  • Confidence at the pricing table comes from clarity. When you can articulate the results you deliver and back them up with real-world evidence, you can name your price without flinching.
  • Negotiation is often misunderstood. It’s not about tricks, pressure, or pushing for discounts. It’s about clear communication, options that fit the client’s goals, and being willing to walk away when a fit isn’t right.

Topics Discussed in this Episode

00:00 Introduction and Guest Welcome
02:04 The Psychology of Pricing
05:26 Overcoming Fear in Pricing
09:06 Building Confidence in Pricing
17:39 Value Proposition vs. Client-Defined Value
21:20 Quantifying and Monetizing Value
23:16 The Importance of Price in Business
23:41 Building Strong Client Relationships
24:45 The Value Conversation
25:43 Effective Client Engagement
31:18 The Role of Introverts in Sales
34:05 Negotiation Strategies
44:48 Confident Pricing Communication
47:54 Conclusion and Contact Information

Andrew Bailey

Andrew Bailey
Andrew Bailey

Andrew talks about 4 skills that combine to give people and businesses the confidence to “price without fear” and achieve the profit they deserve.

With so many businesses undervaluing what they do, he helps people discover and quantify value, price to their value, powerfully sell their proposition and negotiate with confidence and strength.

Andrew works with many businesses from corporate multinationals to SMEs, in the private and public sectors in a range of industries from consumer goods, construction, drinks and tobacco to online retailing, IT, printing, leisure, professional services and education.

He has published a book outlining his distinct approach, is writing his second book on pricing, value and negotiating, and is asked to contribute to other publications. He regularly speaks at events and seminars on pricing, value and negotiating and has his own podcast as a way of reaching more people.

Holding an MBA from Nottingham Business School, Andrew is also a guest lecturer at the Business School amongst others and teaches undergraduates, business students and company executives on the Executive Education Programme. He has been recognized and awarded fellowships by a number of business organizations, including the Chartered Inst. of Marketing, the Institute of Directors and the Chartered Management Institute.

Website | LinkedIn

About The Price and Value Journey Podcast

The Price and Value Journey is a show for expert-service professionals who want more than formulas and quick fixes. If you’re a solo or small-firm provider—consultant, coach, attorney, CPA, or fractional executive—you know the real work of building a practice goes far beyond pricing. It’s about finding clarity, showing up with confidence, and learning how to express the full value of what you do in ways that clients understand and appreciate.

The Price and Value Journey Podcast with host John RayHosted by John Ray, business advisor and author of The Generosity Mindset, this podcast explores the deeper journey behind running a services business: how you think about your work, how you relate to clients, and how you sustain a business that’s not only profitable but deeply fulfilling. Yes, we talk pricing, but we also talk mindset, business development, trust, empathy, positioning, and all the intangible ingredients that make a practice thrive.

With solo episodes and conversations featuring thoughtful guests, The Price and Value Journey is a companion for professionals who are building something meaningful. Produced in partnership with North Fulton Business Radio, LLC, an affiliate of Business RadioX®, the podcast is accessible on all major podcast platforms. The complete show archive is here.

John Ray, Host of The Price and Value Journey

John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey
John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include business coaching and advisory work, as well as advising solopreneurs and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their expertise, such as attorneys, CPAs, accountants and bookkeepers, consultants, coaches, marketing professionals, and other professional services practitioners.

In his other business, John is a podcast show host, strategist, and the owner of North Fulton Business Radio, LLC, an affiliate of Business RadioX®. John and his team work with B2B professionals to create and conduct their podcast using The Generosity Mindset® Method: building and deepening relationships in a non-salesy way that translates into revenue for their business.

John is also the host of North Fulton Business Radio. With over 850 shows and having featured over 1,300 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in its region like no one else.

John’s book, The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices

The Generosity Mindset, by John RayJohn is the #1 national best-selling author of The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices.

If you are a professional services provider, your goal is to do transformative work for clients you love working with and get paid commensurate with the value you deliver to them. While negative mindsets can inhibit your growth, adopting a different mindset, The Generosity Mindset™, can replace those self-limiting beliefs. The Generosity Mindset enables you to diagnose and communicate the value you deliver to clients and, in turn, more effectively price to receive a portion of that value.

Whether you’re a consultant, coach, marketing or branding professional, business advisor, attorney, CPA, or work in virtually any other professional services discipline, your content and technical expertise are not proprietary. What’s unique, though, is your experience and how you synthesize and deliver your knowledge. What’s special is your demeanor or the way you deal with your best-fit clients. What’s invaluable is how you deliver outstanding value by guiding people through massive changes in their personal lives and in their businesses that bring them to a place they never thought possible.

Your combination of these elements is unique in your industry. There lies your value, but it’s not the value you see. It’s the value your best-fit customers see in you.

If pricing your value feels uncomfortable or unfamiliar to you, this book will teach you why putting a price on the value your clients perceive and identify serves both them and you, and you’ll learn the factors involved in getting your price right.

The book is available at all major physical and online book retailers worldwide. Follow this link for further details.

Connect with John Ray:

Website | LinkedIn | Twitter

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

Tagged With: Andrew Bailey, changing your pricing mindset, introverts in sales, John Ray, pricing, pricing strategy, The Price and Value Journey, value conversation, value proposition

The Problem with Value Propositions

October 25, 2022 by John Ray

The Problem with Value Propositions
North Fulton Studio
The Problem with Value Propositions
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The Problem with Value Propositions

The Problem with Value Propositions

Value propositions can be helpful in your business if you craft them correctly, and there’s only one right way. It involves talking to clients . . . repeatedly.

The Price and Value Journey is presented by John Ray and produced by the North Fulton studio of Business RadioX®.

TRANSCRIPT

John Ray: [00:00:00] Hello, I’m John Ray on The Price and Value Journey. The term value proposition is generally credited to two McKinsey consultants, Michael J. Lanning and Edward G. Michaels. And they used the term in a 1988 paper entitled A Business is a Valued Delivery System. In the paper summary, Lanning and Michaels wrote, “A business is a system for superior value delivery. Choosing a superior value proposition and echoing it through the business system by providing it and communicating it. And managing this delivery is top management’s primary job.”

John Ray: [00:00:44] Well, how do you come up with a superior value proposition? Well, you talk to a customer, rinse, and repeat. And just keep doing that. If your value proposition is the product of sitting in a room with a whiteboard without any client interaction, all you have is your own opinion. Your value proposition is what you think, not what you know, from actual conversations that you could have had. Lots of money has been lost in business by not understanding the difference between think and know.

John Ray: [00:01:23] In their paper, Lanning and Michaels illustrate the point by pointing to IBM, who, at that time, dominated the business computer market. IBM did so with products generally deemed less advanced than the competition, yet IBM charged premium prices. Competitors explained this advantage as “superior marketing” coupled with a slick sales force who could talk customers into buying inferior products.

John Ray: [00:01:53] What Lanning and Michaels point out in their paper is that IBM was meeting the needs of customers at that time who valued reliability over the latest technology. IBM understood what clients valued and what they were willing to pay for that value. IBM understood that the value and a value proposition is the client perception of value. It wasn’t their perception of value.

John Ray: [00:02:22] If you simply internalize and run your practice based on the following two principles, you’ll not only have an effective value proposition, but you’ll be able to work through a lot of problems, including your pricing in your practice. Those two principles are (1) clients determine value, (2) a business is a value delivery system.

John Ray: [00:02:49] I’m John Ray on The Price and Value Journey. Past episodes of the series can be found at pricevaluejourney.com or on your favorite podcast app. And I’d be honored if you subscribe, if you haven’t already. And if you’d like to connect with me directly, you can send me an email, john@johnray.co. Thank you for joining me.

About The Price and Value Journey

The title of this show describes the journey all professional services providers are on:  building a services practice by seeking to convince the world of the value we offer, helping clients achieve the outcomes they desire and trying to do all that at pricing which reflects the value we deliver.

If you feel like you’re working too hard for too little money in your solo or small firm practice, this show is for you. Even if you’re reasonably happy with your practice, you’ll hear ways to improve both your bottom line as well as the mindset you bring to your business.

The show is produced by the North Fulton studio of Business RadioX® and can be found on all the major podcast apps. The complete show archive is here.

John Ray, Host of The Price and Value Journey

John Ray The Price and Value Journey
John Ray, Host of “The Price and Value Journey”

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include advising solopreneur and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their “grey matter,” such as attorneys, CPAs, accountants and bookkeepers, consultants, marketing professionals, and other professional services practitioners.

In his other business, John is a Studio Owner, Producer, and Show Host with Business RadioX®, and works with business owners who want to do their own podcast. As a veteran B2B services provider, John’s special sauce is coaching B2B professionals to use a podcast to build relationships in a non-salesy way which translate into revenue.

John is the host of North Fulton Business Radio, Minneapolis-St. Paul Business Radio, Alpharetta Tech Talk, and Business Leaders Radio. house shows which feature a wide range of business leaders and companies. John has hosted and/or produced over 1,600 podcast episodes.

Connect with John Ray:

Website | LinkedIn | Twitter

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

Tagged With: clients, customers, John Ray, Price and Value Journey, pricing, professional services, professional services providers, solopreneurs, value, value pricing, value proposition

What Can YOU Learn from an Executive MBA Program?

May 14, 2013 by angishields

Global Leader Radio
Global Leader Radio
What Can YOU Learn from an Executive MBA Program?
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We discuss how executives can gain a personal & professional advantage by learning to combine business acumen with interpersonal skills in this edition of Global Leader Radio!™ Mark Kill and Keric Shanahan joined host Alvin C. Miles to discuss the practical value of an Executive MBA education.

Here are seven takeaways from our discussion:

 

  1. Forgo technology for a personal touch.
  2. Be conscious of timeliness & cultural differences in interactions with others.

  3. Feedback is a gift!
  4. Give back and stay connected.
  5. Nurture your network!

  6. Notify your support system before classes begin.

  7. Document personal growth throughout the program & use this to your advantage.

Listen in as Mark and Keric describe the value proposition of an Executive MBA Program. Add these insights to your leadership toolkit to help increase YOUR influence. Leadership IS a conversation!

Mark Kill/ Chief Operating Officer, Cooper Carry

Under Mark Kill’s leadership, Cooper Carry continues to enhance its ability to deliver creative project solutions with exceptional professional service. Prior to joining Cooper Carry, Mark was a Partner at THW Design where he specialized in commercial, hospitality, senior-living, and transportation projects. Notable senior living projects under his direction include Lenbrook’s Expansion and Renovation in Atlanta, Georgia and Lanier Village Estates in Gainesville, Georgia. His area of expertise is in Team-oriented project programming, documentation, coordination, delivery and management. While with Skidmore, Owings & Merrill in Chicago, he worked on temporary assignment on the King Abdul Aziz International Airport in Jeddah, Saudi Arabia. Prior to SOM, Mark worked at The H.K. Ferguson Company in Cleveland, Ohio. His international experience includes various project assignments in Western Europe and Saudi Arabia.

Mark received a Bachelor of Science in Architecture from The Ohio State University in 1977. He also earned a Master of Business Administration in 2009 from Kennesaw State University’s Executive MBA Program. Mark earned his Certified Aging Services Professional (CASP) credentials in conjunction with Leading Age. The coursework consisted of three core modules centered on senior living community administration, management and aging residents and physical and financial environmental management. The CASP certification requires biennial continuing education. Mark is also a Construction Specifications Institute Construction Documents Technologist Certificate holder and a U.S. Green Building Council LEED Accredited Professional. He is an active member of the American Institute of Architects where he served on the Board of Directors and was the State Coordinator for the Intern Development Program for seven years. Mark also serves as a Team Coach for Coles’ Executive MBA Program and is the Vice-Chair Elect for Lenbrook’s Board of Directors.

Prior to Cooper Carry, Mark joined THW Design in 1991 as a Managing Architect for Delta Air Lines’ Terminal Expansion in Cincinnati and named an Associate in 1996 and a Partner in 1999. Before joining THW, he worked as a Project Architect for COOPER CARRY, Atlanta (1986-1991), as Technical Coordinator, Architectural Staff and Intern Architect for Skidmore, Owings & Merrill, Chicago (1978-1986) and as an Intern Architect at The H.K. Ferguson Company, Cleveland Ohio (1977-1978). Mark’s focuses were predominantly large-scale office, hotel and mixed-use developments.

Mark is married with three children and he enjoys outdoor activities with his family including gardening, camping, hiking and jogging. He also finds collegiate team sports and music exciting.

Contact Mark: (404) 237-2000, markkill@coopercarry.com

 

Keric Shanahan/ Director of Global PMO, Experis

In his current role, Keric’s organization provides professional services in IT, Engineering, Accounting, and Finance to a variety of international and domestic clients.

Keric’s career path spans from being an entrepreneur to working 18 years for a Fortune 10 company. He considers his core competence to be “a bridge builder” and he has a strong customer experience background that blends well with his business acumen. His career experiences and academic background allows him to be successful in bridging the gap between client needs and the needs of the business.

Keric received his undergraduate degree from Wake Forest University where he majored in Economics and French. In 2003, he completed his graduate studies at Kennesaw State University’s Executive MBA Program.

 

Contact Keric: (678) 230-3762, keric.shanahan@experis.com

 

Which Book Has Most Impacted Your Leadership Ability?

Mark:

 

Keric:

Tagged With: cooper carry, Executive MBA Program, executives, Experis, Global PMO, international experiences, keric shanahan, ksu's executive mba, Leaders, Leadership, leadership style, legacy, Lincoln, manpower, mark kill, organizational learning, PMI, PMO, project management, Team of Rivals, trust, value proposition, whole-brained thinking

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