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The Platinum Supplier Program and PSP Showcase

October 8, 2025 by angishields

WIM-PSP-Feature
Women in Motion
The Platinum Supplier Program and PSP Showcase
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This episode of Women in Motion spotlights the Platinum Supplier Program (PSP) and its impact within the WBEC-West community, with guests Vasanti Kumar, Marianne Ellis, and Caryn Kopp sharing insights and experiences. The discussion covers how the PSP equips women business owners to succeed in corporate contracting, helps businesses pivot for greater relevance, and fosters an enduring community among participants. 

The show provides an in-depth look at the Platinum Supplier Program, highlighting how it empowers women entrepreneurs to become “corporate-ready” by transforming their business strategies and communications. The episode features powerful stories of transformation, expert advice on sales and prospecting, and testimonials from PSP graduates who have experienced significant business growth as a result of the program.

Vasanti-Kumar-Regional-Vice-President-WBEC-WestVasanti Kumar is the Regional Vice President at WBEC-West. She is a seasoned supplier diversity professional and the Lead Facilitator of WBEC-West’s Platinum Supplier Program (PSP), one of the organization’s signature initiatives for WBENC-certified Women Business Enterprises (WBEs). With extensive experience helping WBEs navigate corporate procurement, Vasanti empowers women-owned businesses to understand procurement processes, craft compelling capability statements, and develop strategic value propositions.

Traveling extensively throughout the WBEC-West region, she connects directly with WBEs, forum leaders, and corporate partners, spreading the word about the advantages of WBENC certification and the value of women-owned businesses. Her career includes over a decade of experience managing supplier diversity programs, corporate vendor relationships, and large-scale events.

Vasanti is passionate about equipping WBEs with the tools, insights, and direct access to corporate partners they need to succeed in corporate contracting. Her collaborative approach ensures WBEC-West programs deliver real-world impact, fostering growth and opportunity for women-owned businesses across industries and their communities.

Connect with Vasanti on LinkedIn.

Marianne-Ellis-CEO-CEO-Success-CommunityMarianne Ellis has 25 years of experience in marketing, advertising, account brand planning and integration at DDB Worldwide, Quigley-Simpson and External View Consulting Group. Member of the Television Academy. Author Amazon #1 Best Selling Book Women In Business Leading The Way with 13 fellow WBEs.

Past clients include Audi, Volkswagen, Universal, CIGNA, Sea World, KIA, Epson, Wells Fargo, Northrop, Sunkist, Fetzer, Vons, Westfield, SCE, APS. Award-winning campaigns earning Clios, Effies, One Show, Beldings, Pinnacle.

New business success included working to help two national advertising agencies DDB and Quigley-Simpson close $120 million in billing in 18 months. Delivered $3 million in new Energy Industry client revenue. She worked with 50 Omnicom DAS agencies to guarantee the best resources for her clients.

Co-developed and launched two DDB proprietary worldwide branding and planning tools (ROI Group Planning Process and Integrated Springboard). Launched DDB Sales Promotion and Direct/Database marketing practices-30% office revenue.

Using her branding and marketing skills in the Energy space, Marianne has helped launch smart grid and clean energy (solar, wind, energy efficiency) for SoCal Edison, APS and both the State of CA and Hawaii.

Marianne is a recognized environmental expert, founding Green Effie judge and on Thunderbird’s International Sustainability Judging Team for top business schools.

Behavior change campaigns Marianne led – Beverage Recycling, Anti-Littering, Waste Management-Zero Waste, Fuel Flexible Vehicles–all exceeded campaign goals documented in the State Records.

Expert witness in Superior Court on advertising, intellectual property, new business development.

Specialties: Marketing, Strategic Planning, Advertising, Integrated Communications, Meeting Facilitating, Formal Presentations, New Business, Collaboration & Cooperation, Long-term Planning, Client Service, Company Leadership & Innovation.

Connect with Marianne on LinkedIn.

Caryn-Kopp-Chief-Door-Opener-Kopp-Consulting-USACaryn Kopp has been dubbed the Chief Door Opener because she gets her clients “in the door” with their prospects. Many business leaders and sellers say that when they’re in front of the right decision makers they close the sale most of the time, but they just can’t get in front of enough of the right prospects.

Caryn’s team of senior business developers known as Kopp Door Openers find the right opportunities and secure initial meetings for their clients. Imagine how helpful it would be to have someone else do the high level prospecting for you!

Kopp Consulting successfully helps business leaders and salespeople get in the door with their most sought after prospects. When the business was in the early years, Caryn was the one on the phones for her clients, helping them find opportunities, piquing the interest of hard to reach decision makers and getting her clients in the door.

For this reason, she has been dubbed Chief Door Opener®. One client has had 73 meetings, closed 10 new customers (so far) and says the Door Opener Service contributed over $5,000,000 incremental revenue. Another client closed $773K with $2MM in the pipeline in just a few months.

Connect with Caryn on LinkedIn.

Episode Highlights

  • The PSP’s evolution: Originally a one-day workshop, PSP expanded to provide ongoing, in-depth support including sales, prospecting, and pitching strategies specifically tailored for working with major corporations.
  • Transformative participant stories: The program helps business owners, such as one who pivoted from a government-centric business to a vibrant corporate-facing brand, experiencing substantial professional and personal growth.
  • Focus on “corporatizing” and “productizing”: Coaches guide entrepreneurs to speak the language of large corporations and package their services for maximum impact, using practical vision exercises for long-term growth.
  • Sales “blind spots” uncovered: Participants learn to identify and overcome common obstacles in their sales process—like misaligned focus, under-qualifying prospects, and not dedicating enough time to outreach.
  • Lasting community and ongoing support: PSP alumni stay connected well beyond the program, supporting new members and maintaining a sense of camaraderie that extends into ongoing business opportunities and mentorship.

Transcript-iconThis transcript is machine transcribed by Sonix

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX studios, it’s time for Women in Motion. Brought to you by WBEC-West. Join forces. Succeed together. Now, here’s your host from.

Lee Kantor: Lee Kantor here with Renita Manley. Another episode of Women in Motion. And this is going to be a good one. But before we get started, it’s important to recognize our sponsor, WBEC-West. Without them, we couldn’t be sharing these important stories. And today is a very important day because we are spotlighting the Platinum Supplier program and PSP showcase. Renita, you have put together a very important show today.

Renita Manley: I have thanks, Lee. So we have on with us today Vasanti, Marianne and Caryn, but what I want to do is allow each of them to introduce themselves in that order, talk about what they do and how they contribute to the PSP program. And then after that, Marianne, you’re going to tell us what that actual program is all about. So let’s jump right into this. Vasanti, thanks for coming to the program.

Vasanti Kumar: Thank you. Renita, I’m Vasanti Kumar and I am the VP of Community Development and Engagement. I’ve been in my role as VP for the year about a year and a half, so I’m excited. And I have about 20 years in supplier diversity from MGM resorts background. And I am excited to have you guys on the PSP program and joining in,

Renita Manley: Marianne.

Marianne Ellis: Hi, I’m Marianne Ellis, the CEO and co-founder of CEO Success Community, and our goal is to help business owners with corporate contracting, RFPs and corporate contracting is the fastest way to grow your business if that’s your target space. We also do a lot of work for corporations Southern California Edison, PGE and CDW. And then more importantly, this is year 12 as your platinum supplier lead coach. So we have a wonderful platinum supplier alumni group. If you don’t belong, if you haven’t taken platinum supplier, please listen up because they’re the ones that get the opportunity this December to present in front of corporations and also on their graduation day.

Caryn Kopp: And I’m Caryn Kopp. People know me as the chief door opener. Our company has been in business as of today. This is starts our 27th year. I can’t believe it. And what we do is we get our clients in the door with their prospects for the first meeting. So if you want to work on those RFPs and get the corporate contracting, you need to get the first meeting. How are you going to do that? One way to do that is to outsource the door opening to a professional, US based company who has senior level business developers who represent you, and we get the big doors open. And I am part of the faculty of PSP and have been for, I think, the last 3 or 4 years. And we do a sales intensive.

Renita Manley: So, Marianne, can you jump right in and tell everybody listening what the PSP program is, how it helps babies, and tell us the t behind how this program came all about?

Marianne Ellis: So I think if everyone understood the background, the corporations, major corporations that are part of Webank West asked for the program. In the beginning, when the business owners WB met with the corporations, the supplier diversity procurement teams, um, they weren’t communicating really well. There was a problem, there was a breakdown. And the corporation said it takes us about 15 minutes to figure out what they do. Are they qualified to work with us and what do they offer? And so Webank West, Doctor Pamela Williamson, to their credit, um, sat down with the corporations and said, what is important to you. What’s the key data that you need quickly so that you can qualify each other? And how should they have a conversation? I know we call it pitch, but conversation. So the corporations asked for we. Bankwest doctor Pamela Williamson responded. So the first job of platinum supplier program is to make sure that you have a corporate ready capability statement and a corporate ready conversation. And that is what our main goal is in platinum supplier. Now, it used to be a one day program, but a lot of the business owners, the WBS said, whoa, whoa, whoa, I’ve got the statement, I’ve got the conversation, but now what do I do? And that’s how it suddenly grew into working with them on their sales, their prospecting, their pitching. So that’s a little bit about the why. And now let me tell you the how. So once upon a time we went to the different markets in person, but now we’ve opened it up virtually because we Bankwest is so big, you know. From Hawaii, you know, to, uh, to Reno to Utah that we have two cohorts every year, normally about 22 business owners, and we have, uh, five days or 4 or 5 days of structured information, homework content, bonding, fun to prepare you to go out to conferences and one on one matchmaking meetings. Do you want me to keep going?

Lee Kantor: Well, no. Why don’t we. Why don’t we let Caryn jump in and, Caryn, do you mind sharing a little bit about your take on the importance and the value of this program?

Caryn Kopp: Well, the the value of the program, I would say in one word is preparedness. That’s what I’ve seen with this. It takes people who have a wonderful idea and a really good business, and it takes them to a higher level of preparedness to not only interact with, but close business with these major corporations. Working with major corporations is very different than working with tier two. It’s very different from working with the middle market or even smaller. And and especially when it’s just projects versus a relationship. And what I’ve seen this program do is it provides the information and the exercises for the, the attendees to get to a higher level and be ready, very ready to interact with the corporates.

Renita Manley: That is very true. You know, I actually sit in on this program from time to time, but I’m more so behind the scenes working on the projects, the capability statements that are coming in, and I can see the improvements happening with each submission over and over and over again. It’s always fantastic. But I want to ask you this question. Um, I know the PSP curriculum is known to be both challenging and transformative, but what are some of the key areas participants learn about during their time in this program.

Vasanti Kumar: They learned that, um, sometimes what they’re focused on is not really what their key business is. And then in this class, we have discovered that, hey, I’m good at this too, or this is something I can add to my business. And it’s actually moving with the times, because when I started this business ten years ago, it’s not current anymore. Maybe there’s something else that I can do. And that brings in more profit for us. Just the growth that happens with them, the confidence that they get and the synergy that happens with each other. Corporates are great, um, resources. But it’s it’s the synergy that happens with all of us and that growth that happens. And we spend about 5 to 6 weeks with each other. So you get to know each other. And then there’s a special group that happens. And Marianne will attest to that. When we see each other, it’s like, oh, I went to this program and you become a special group like and it just naturally happens. So I think it’s the growth that happens. It’s the, um, learning about yourself, learning about what I’m good at and learning about leaning on other people. And sometimes we don’t lean on other people and we go, you know what? That person’s good at that. Let me take that advice and work on it. And sometimes you work in your own silos and, and, um, it’s great to have that platform to, to come to.

Marianne Ellis: It’s been really.

Renita Manley: You mentioned something. Oh. I’m sorry. I’m gonna jump right in here.

Marianne Ellis: I just wanted to compliment.

Renita Manley: Go ahead, Marianne, go ahead, go ahead.

Marianne Ellis: It’s been really fun. This last year, Vasanti was leading the group, and, um, it was. She has such a great buyer. Headset. So as they were going over their capability statements, and we give you three, almost four times to improve it, and then in the end there’s a beautiful book that we Bankwest creates that the corporations keep. It’s a flip book and I use it when I go back when I have, um, corporations asking me for referrals. But what’s really important is Vasanti was really able to say for my buyer ear. That doesn’t sound you know, that doesn’t sound strong enough. That’s not challenging enough. And we always talk about can you justify the cost of change? Right now, all the corporations have most of the services and products that you’re offering, unless you have the brand new iPhone. But, um, what’s really important is how are you saying it so that it will tickle their ear to bring you inside to meet with the buyers. Because supplier diversity is like your concierge, they will give you information about the company, and they will tell you about when your particular category of spend will come up for bid. They can tell you what is important in terms of deliverables and requirements. And we really encourage all the business owners to take a look at how buyers speak, go on their LinkedIn, read how they talk about what they do. You may not be using the right language. And that goes back to the confusion that happened at the beginning before platinum supplier was born.

Renita Manley: So I was actually going to pop in and talk about that. Marianne Vasanti just mentioned that one of the most transformative aspects of the program is, is when a baby comes in with the capability statement that’s not even no longer relevant to their current business. So between Vasanti and Marianne, the both of you can you can tag team on this question and answer. Can you create an example or give me an example of a capability statement that no longer was on brand with their actual business, and how the PSP program transformed it? Maybe without being too specific, you can make up an example or give a real life example.

Vasanti Kumar: So we just I don’t know if it was the last class that we were in Marianne or it was a previous one. Um, and the person worked strictly in government, so her capability statement was very black and white, very lots of information and just very plain. But that’s government based. So because she did government funding and in that realm she had to pivot to to change her capability statement. So that attracted the corporates. And it was a challenge because I think Marianne and I both were challenged with that. But the but the end result was that we had transformed her and pivoted her, and even she started wearing brighter clothes. She started changing her personality to fit the company that she was pivoting to. And it was we didn’t know that was going to happen. And then I’ve just recently caught up with her, and she brought an idea to me, and I was able to help her with that idea. And I think that it just opens the door for they feel more comfortable to come and talk to you and go, hey, can I have a one on one with you? Be honest with me and I’m coming with this idea. What do you think? And so I think that her pivoting from the government sector to the corporate sector is a totally different ball game and it was challenging, like I said at times. But we, um, helped her and then to see the end result six months later, um, is positive for me. So I think that that to me, even if I helped one person in that program, which I know we’ve helped several. Marianne, but that was that was a big one for me. Um, I don’t know what what your thought is, but, um, what was your.

Marianne Ellis: I know exactly who you’re talking about. I think it’s good that we keep that confidential, but, um, I wanted to throw out two concepts to anyone that’s listening right now. One is Corporatize and the other is Productize. And that’s what we do going through Platinum supplier. We help these business owners make the jump to corporate money, corporate bidding, corporate revenue. And so exactly what Vasanti was just describing. We help this one WB jump from government to corporate and making sure that she was ready for her corporate sell, which is why Vasanti and I started starred in the beginning, and then Karan comes at the end to make sure that what we’ve got in that capability statement in the pitch, she can use for door opening. So it is perfect timing that we go first. Then Karan comes and closes it out, so to speak, with her door opening. But the second example I wanted to give you was of a WB. I think this again is going to spark your memory. Vasanti um, she did work for the prisons and the jails, and she had an amazing program that targeted the family and rehabilitate. And so some of her programs, she was wondering could she make the jump to corporate? So we were productizing it so that it wasn’t about the jail system and the prisons. It was more about corporations and the stress, and what happens when workers can’t focus on the business and they’re distracted from critical issues.

Marianne Ellis: And she was just like, she was literally we have people in platinum supplier cheering, crying with happiness. I mean, she was like hugging Vasanti and I through the virtual zoom. But this the corporatizing is can you speak corporate language? And productizing, especially with service based business, you know, if you’re not selling a sock or you’re not selling something tangible, but you’ve got a service, we also help you create labels, titles, and productize your business so that you can have a menu. I call it the McDonald’s menu to go to corporations. So um, and we also talk about vision. We ask you, this is one of my most favorite things, um, ten years from now, if you got to put your face on the cover of any magazine of your choice, uh, could be wired, could be Forbes, what would be the headlines and Subheadlines? And what would you say about your company and your leadership and your business ten years from now? And that is something that CEO success community, we developed that a long time ago. We have brought it into the platinum supplier. And I literally have business owners that have said to me, I did it. I didn’t get on the cover, but I got inside the magazine. So we are also empowering you to have vision.

Lee Kantor: Now, going through this process and getting this kind of coaching and, um, it the value of it is beyond just this one, the PSP. Right. This affects their whole kind of business, the scope of their vision, the vision of their business moving forward. Is there any kind of do’s and don’ts you would recommend? Somebody who is going through the program maybe didn’t showcase but would get value. So what are some of the the takeaways, uh, that anybody listening could benefit from some of the coaching that you’ve given at, at these events?

Marianne Ellis: Um, Caryn, you want to take that one?

Caryn Kopp: Yeah. Yeah, I’ll, I’ll pop in on that. I mean, I a lot of what we talk about on the sales day that I do are the blind spots in the sales process that keep people who deserve success from the success they deserve. And some of the blind spots are kind of surprising for people. So, for example, uh, there’s homework that’s given out before some of the sessions, and Mariana could be all the sessions, but at least there’s homework before my session.

Marianne Ellis: Oh, there’s a lot before mine. Yeah.

Caryn Kopp: And so some of the things that people are filling out, uh, for the sales day is how much time they’re spending proactively going out there to get these first meetings. On average, how much is a deal size or how much is a new client spending with you yearly? And what’s really interesting when I put those two pieces of information was just a few of the pieces of information together is that somebody might spend maybe an hour or two hours pursuing their best prospects, and yet a new a new client might be worth $1 million for them. So my question to them during the class is, if you want more clients and you wouldn’t be here if you didn’t, why aren’t you spending more time pursuing the clients that could be yours. And that’s it’s all these light bulb moments that are going off. Another one that we talk about is that not every prospect that that has a problem you can solve is going to spend time and money to solve it. So if you can research ahead of time and figure out which prospects are most likely to spend time and money to solve these problems, you can focus your efforts on prospects that are more likely to say yes, therefore making your sales process more efficient.

Caryn Kopp: And I dive deep into examples of how people can find that out before they spend their energy reaching out to prospects that may never say yes. And this is also a blind spot sales messaging. We dive deep into sales messaging. And you gave a couple of examples before. But on the sales day we dive even deeper as to how a phrase can be meaningful to one person and meaningless to someone else. And it only the only thing that matters is how it lands for the person who hears it. So how do you make your sales messaging more deliberate? Another blind spot is that the sales messaging and marketing messaging are not the same thing, and people will spend time on their marketing materials and then not spend as much time as they need to on the spoken word, which is all about the, the, uh, the day with the corporates and what they’re going to say to them, that’s really going to make an impact. So I think that focusing on the blind spots, pointing them out, what can the what can the participants do about that to bring the blind spots out of the blind and fix whatever might be preventing them from getting to the next step? It’s a big part of the program.

Marianne Ellis: I wanted to point out a couple of other things too. And I think we really open up these business owner, these eyes. And I watch as Vasanti is pointing out things to them and they’re.

Vasanti Kumar: Like, wow.

Marianne Ellis: I never thought of that way. But, um, it’s these are some gifts that you’re going to get when you sign up with the platinum supplier program. Number one sales goal setting. We ask you, what is your goal for the year? So let’s say it’s $1 million. And then we ask you, what is the average, um, annual revenue that you get from that client. So let’s call that 100,000 is when you win a new client. And then we say, okay, so it’s $1 million. 100,000 is your average client. That means you need to close ten by December 31st 2026 2025. Excuse me. And then the shocking part and I have never not worked with a business owner that had enough prospects, right. You should times it by seven, so not ten. You need at least 70 in your pipeline. So most business owners don’t have enough prospects qualified in their pipeline. So that’s number one. We teach them. How many prospects should you have. Number two, we teach them a concept called suspect versus prospect. So when I dived into new business, I had to find $11 million on invoice between March and December of that calendar year when I worked for this company. And in doing so, I became very targeted, who was really a prospect of mine.

Marianne Ellis: And we give you a criteria. This is a prospect and who’s a suspect, somebody that just wants to chat but is never going to buy you. And last but not least, the drip five plus we have you leave the platinum supplier program with at least five outreaches because 80% of all sales are closed between the fifth and the 12th. Business touch, according to the National Sales Association. I found that in the very beginning when I was working on Platinum Supplier and I was speaking with Disney and Amgen and we were being sponsored by Webbank West. But a lot of people, not only do they not have enough prospects, they don’t have enough outreach and qualified outreach. When I was a buyer, I couldn’t stand when someone sent me an email, hey, just checking in. My attitude is, hey, you just wasted my time. So again, we teach you about qualified outreach. Um, so many gifts. Platinum supplier. If you haven’t done it. If you haven’t joined our alumni group, there’s 22 that have signed up already for 2026. So not to give you FOMO, I would sign up today. Um, vasanti. How do they do that?

Vasanti Kumar: There’s, um, I think a QR code that you just scan, and then I think, um, Renita is going to talk more about, um, where that is and where you can do, um, if you want to send us an email, I can send you the link also to. So you can send it to vasanti@bankwest.org, and I will send you the link.

Marianne Ellis: And we only do two a year. So if you’re a platinum supplier graduate, there’s also some news this year for the showcase in December that we’re going to want to have Vasanti talk about. But if you’re a platinum supplier graduate, you can apply to present your company in person. So if you’ve been through the program with Caryn and I and Vasanti, you can apply to um, again, they only will be able to pick so many, but you’re going to be able to present in person in December and all the graduates for the first time ever, what’s going to happen? Vasanti in the room.

Vasanti Kumar: They’re all going to get together and have a little Christmas party or holiday party together, because our conference is in December.

Marianne Ellis: Just watch the presenters. So definitely sign up for Platinum Supplier.

Renita Manley: But did you want to give any more specific details about that PSP showcase that’s coming up at the conference?

Vasanti Kumar: They’re going to be, um, be able to be on the stage and they’re going to be showcased. So you get your spotlight of 90s up on the stage, and they’ll be corporates there to give you some feedback. And there’s also, um, it’s just it’s good to practice, you know, and getting out there and getting up and practicing, not everybody has that skill. But then everybody’s going to give you a little bit of feedback, and you might want to pivot or change or or add to or you might spark somebody else’s interest in something. So you never know what connection you’re going to have, but you have to get up and speak.

Renita Manley: That’s awesome. I have a trick question, too. Here’s a trick question. Uh, Marianne and Vasanti, can I have something for you too? But here’s my trick question who should and should not sign up for the PBS? Wow.

Vasanti Kumar: Um, I think all should. I don’t think there’s anybody that couldn’t qualify for that. I don’t think that everybody’s at different stages of their business, and this program can cater to anybody at any stature. So it doesn’t matter if you’ve been a WB for five years and oh, I know everything because none of us do. I know, I don’t know everything. And I learned, I learned from the WB something new sometimes, you know, when I go through these and I know you do too. And we all do. So I think that anyone can actually participate. Anyone at any level can actually even and while you’re in that program, you also contribute and help the other people that are in that program too. So I think you also gain knowledge. You also gain a friendship or a sisterhood that happens there. And then you also connect with corporates. So it’s a win win for everybody. I don’t think there’s a bad choice in that. So sorry for your question, but I didn’t see anything bad in that.

Marianne Ellis: I do have.

Vasanti Kumar: Some.

Marianne Ellis: But I’ll and then I’ll be interesting to hear what Caryn thinks too. After me. Um, first of all, I want to let everyone know that’s listening. Platinum supplier pulls from across the country. Um, it is open across. So we always take care of, um, we and we bank west, but we have had business owners that are Webbank certified from New Hampshire, from Chicago, uh, even from Germany, uh, that are part of Weconnect. So I just want to let you know the magnitude and the success of the platinum supplier program. Secondly, I wanted to let you know that whether you’ve been in business for 20 years or five minutes, we have had both, and they have both gained so much because you can always improve your business. I’ll tell you who, I wouldn’t have signed up for this. If you’re not serious about your business.

Caryn Kopp: I’d use that word.

Marianne Ellis: Serious about growth. If you’re not serious about revenue, if you’re not serious about what we call hasu, hook a sister up and be there for each other. Don’t come. Please don’t come. Um. And the reason I say that is this is such a tight camaraderie. And they also, besides gaining input from Caryn Vasanti and myself, we also provide in the chat. Hey, do you have any suggestions about their capability statement? I’ve seen fellow business owners write subheads or write lines or make suggestions, so it is really sharing collaborative. If that’s not how you roll, please don’t come. Um, and also these all these business owners really they want to grow their business. They’re very sincere. They’re very genuine about that. And so I know that sounds kind of crazy, but I don’t want to get it. I we’ve never had to have anybody. We’ve never had to in the 12 years I’ve done this. Ask someone not to continue. That has never happened. But, um, I just want to be clear about the kind of spirit I hope you will bring when you sign up for platinum supplier. Yeah.

Renita Manley: And it’s intense. It’s intense. If you’re going to sign up for it, you have to be ready to dive deep into your business because you’re going to get quality leadership from Vasanti and Marianne and Caryn. They are going to dive deep into it and it is an investment of your time. Not only is it an investment of your time, but it is an investment of your money and it is a fantastic investment and you really should take advantage of it. I mean, seriously, the quality that they put into the program is the same type of quality that they are hoping to get out of their participants. Caryn, you want to add to that?

Caryn Kopp: Well, I think Sirius was a really good word, Marianne. Marianne and I think that, um, the people who I’ve experienced there, they come prepared. Their homework is done. They’re prepared. They are focused. They are not turning off their cameras and going and picking up other calls. They’re 100% present. They are forthcoming with information for the other participants in the group. Uh, I would say it’s a very caring environment. People, when they discover a blind spot in their thinking differently about something than they did before. That takes a little bit of processing, and I’ve found people to be very respectful of somebody who’s going through that journey in that moment. And so come with an open mind. Also. Right. You may think very differently about your business when somebody makes some suggestions that you hadn’t thought about before. Be open minded. Think about, well, is this going to help my business? Is this going to help me get to a different place? And if so, you may want to think differently and do some things that are differently. I, I have a whole section in my presentation on do it because you can go through and learn lots about sales and lots about the efficiencies and things like that. But if you don’t do it, what’s the point? So be prepared to implement the things that you’ve decided on instead of just leaving and say, that was nice.

Marianne Ellis: Um, Renita, if it’s okay, I brought some quotes from platinum supplier graduates because I wanted the graduates to also be represented in this conversation today. And so And quite a few of these is during your leadership too. So I pulled a couple from from ten years ago, but I also pulled a lot from recently. So so you share in this. So one business owner said we have grown 400% since I started the platinum supplier program. I can’t imagine where I would be without the PSP program. A second said closing more business in just four weeks thanks to PSP. And again, if you look at my testimonials, I have over 130 on LinkedIn. You’ll see who these people are. So I’m actually quoting from LinkedIn. Um, number three, I was in a meeting last week and you were the angel on my shoulder. Your guidance made me pitch my company in a more informative and concise way to the win. And last but not least, digging back ten years ago, taking PSP helped my company and ten years later we are a great success. Wow. I wanted them to speak.

Vasanti Kumar: I wanted to add to that Marianne. Um, this year actually the last class that we did. And we’ve never done this before. After, when the everything had ended, they said, well, wait, what happened? We’re not meeting anymore. Yeah. Um, can we meet again? And, um, I think Mary and I looked at each other, and then I said, well, we can do a debrief. And then it became like an added another week to two weeks added on. And and it was by choice that they wanted to debrief and what they had learned and, um, what had happened after they met with the corporates and things like that. So they brought that all back in. And I think we’re going to incorporate that again. So that gives them they’re not just left out there. They they still want it to be part of this group. And some of them still meet up. Um, from what I understand.

Marianne Ellis: So people that still meet up from years ago. So also as part of the platinum supplier program, after we’re done, there’s a period of about 2 to 3 weeks from when we’re done with the official training till when you were presenting to corporations. So we ask a WB to be the team leader, which is wonderful. And the team leader schedules a couple of zoom calls. They’re not responsible for coaching. I normally pop in again to help out. Um, but again we are trying to get the WBS to bond with each other and feel like. And it’s funny because I, um, I’ve heard them say I’m from cohort 20, you know, 2018 or cohort 2024. And, um, the other thing I will tell you is I know quite a few business owners that have taken it multiple times. So there’s one business owner that came back every year for five years. I think she’s got it now. But um, they there are a lot of returnees. We just saw, you know, one returnee just in your group. Vasanti.

Vasanti Kumar: Yes.

Lee Kantor: All right. So before we wrap, uh, key dates and website one more time. Do you want to take that?

Renita Manley: You got it? Yeah. Vasanti. She’s. She is our PSP lead, so take it away. Vasanti.

Vasanti Kumar: Actually, I don’t have it on me. I’m actually traveling, so. I’m sorry. What is the. It’s on our website. It’s at WWE. And it’s on our calendar there. It’s on our website there. So you should be able to reach out and, um, sign up.

Marianne Ellis: And, and.

Renita Manley: If you have any questions about it, just go ahead and email vasanti. Um Vasanti email address is vasanti. Org and those QR codes that Vasanti talked about earlier, if you’re ever out and about at an event, normally we have these, um, pieces of paper, a little tangible marketing fliers. You can go ahead and scan that QR code, or you can email vasanti to get on the wait list or, um, email anybody. We’ll be back with best. We’re all we’re all ready for you all to come.

Marianne Ellis: And I’ll make an offer if you connect with me on LinkedIn and say PSP and you go into my LinkedIn messenger, I my email box is flooded. So I just always say PSP is a magic word to me. So if you say PSP and you link in with me and you say, I just want to make sure I’m on the list for 2026. I heard there are 22 already. Since we only do it twice a year, you want to make sure that you get on the wait list. And again, you know, we don’t know what 2026 is going to look like for you. But I would say get on the wait list now. Don’t wait.

Renita Manley: Mariannee, Caryn Vincent, you all are my PSP queens. Mariannee, you’re so amazing Caryn Vasanthi I love you all so much. Lee, you got this.

Lee Kantor: All right, well thank you.

Marianne Ellis: Wait a minute. We better do a shout out for Renita. Renita takes care of all the homework.

Vasanti Kumar: Yes.

Marianne Ellis: I give a lot. Caryn gives a lot because we’re serious about growing your business. So again, if you’re serious about growing your business, come to platinum supplier. Renita handles all the homework, puts it on beautiful slides so that we can share during the courses. She answers a bajillion questions. We always encourage them. Please try to figure this out yourself. But if we didn’t have Renita, she is our what? She is our rock. She is our foundation. She makes it happen. So right back at you, Renita. We love you, too.

Renita Manley: Thank you, Mary, and I thank you. It’s here.

Vasanti Kumar: We couldn’t do it without Renita. She is our backbone to this. And, um, she sorts out things sometimes people don’t know how they’re submitting it correctly or information. And she will go back and diligently make sure that it is correct so we can read it and and help that person. So there’s a lot of things that happen behind the scenes. And she’s one of those people. She’s what she is the key person that does that for us. So thank you.

Marianne Ellis: It’s a joy and I love doing it. Thank you. We Bankwest thank you, Doctor Pamela Williamson. Thank you, Ashanti, for hiring myself and Caryn. Um, we just really enjoy working for you.

Caryn Kopp: Thank you.

Lee Kantor: All right. Well, thank you all for participating. You’re all doing such important work, and we appreciate you. This is Lee Kantor for Renita Manley. We will see you all next time on Women in Motion.

Speaker8: Kick me when I’m down. Oh.

 

Tagged With: Platinum Supplier Program, PSP Showcase

BRX Pro Tip: Decision Making Basics

October 8, 2025 by angishields

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BRX Pro Tip: Decision Making Basics

Stone Payton: Welcome back to Business RadioX Pro Tips. Lee Kantor, Stone Payton, here with you. Lee, making decisions is certainly a big part of my life, your life. But I suspect if you think about it, we’re all making a great many decisions every day, and they certainly would have an impact on what happens beyond that act. What’s your take, approach, strategy, thoughts on decision-making?

Lee Kantor: Yeah, we are bombarded with decisions every day, and you have to know how to choose wisely and move forward with confidence. You just can’t be bogged down by kind of ruminating over every single decision like it’s life or death because most decisions aren’t.

Lee Kantor: Number one, define the objective as clearly as possible. Before diving into any decision, you want to get crystal clear on what you’re trying to achieve, whether that’s closing a deal, hiring a new team member, or launching a campaign. Knowing your why is going to lessen the noise and focus in on your choices.

Lee Kantor: Number two, weigh the risks and consequences, best-case and worst-case scenarios. Quickly list potential upsides and downsides. Ask yourself, what’s the worst that could happen? What’s the best outcome that could happen? This kind of sanity check keeps your decisions grounded and realistic.

Lee Kantor: Number three, just decide and act. Don’t sit on the fence. Deciding creates momentum. It keeps you agile, not stuck. Decision-making isn’t about perfection. It’s about clarity, confidence, and action.

Lee Kantor: If you can master those basics, you’ll stop second-guessing yourself. Start owning your outcomes like a pro and getting more things done in less time.

Rallying Purpose: Rich Brown and the Power of Community Fitness

October 7, 2025 by angishields

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On this episode of Veterans Business Radio, Lee Kantor talks with Rich Brown, Marine veteran and co-founder of Honor Bound FIT. Rich shares his journey from military service to entrepreneurship, describing how he helps veterans and the broader community rediscover purpose and connection through fitness. The episode delves into the challenges veterans face after leaving the service—particularly the loss of tribe and mission—and explores the impact of community-driven events like Guidon 22, a 22-mile ruck honoring veterans and raising suicide prevention awareness.

Rich-BrownRich Brown is a Combat-Service-Disabled U.S. Marine Corps Veteran turned executive protection specialist, gym owner, and event director.

After eight years leading Marines in combat and training warriors from around the world, Rich transitioned into the private sector with the same mission: prepare people for the battlefield of life.

He co-founded Honor Bound FIT, a veteran-owned strength and conditioning facility that builds strength, mobility, resilience, and injury prevention into every member’s routine.

As the Event Director of GUIDON22, Rich leads an annual 22-mile ruck—22 pounds on your back, one mile for each veteran we lose daily to suicide.

It’s a community-driven event that unites veterans, first responders, and patriots in a shared mission of remembrance, awareness, and purpose. Honor-Bound-Fit-logo

Rich’s core values—discipline, service, respect, and relentless personal growth—are not just words on a wall. They’re the foundation of how he leads, trains, and lives.

Connect with Rich on LinkedIn, and follow Honor Bound FIT on Facebook and X.

Episode Highlights

  • Rich Brown describes launching Honor Bound FIT with a fellow veteran, starting as parking lot workouts and growing into a dedicated gym space rooted in core values and patriotism.
  • The importance of finding purpose after military service and how the gym provides camaraderie, accountability, and a renewed sense of mission for veterans and civilians alike.
  • The symbolism and purpose behind Guidon 22, a 22-mile ruck to honor veterans and first responders, spotlighting the urgent need to address veteran suicide and community isolation.
  • How Honor Bound FIT incorporates service back into the community through events like the food bank ruck, emphasizing teamwork and giving back.
  • The gym’s inclusive, values-driven environment has attracted a diverse membership and become a community hub, surpassing initial expectations and providing a new sense of belonging for participants.

Transcript-iconThis transcript is machine transcribed by Sonix.

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX studios in Atlanta, Georgia. It’s time for Veterans Business Radio, brought to you by ATL vets, providing the tools and support that help veteran owned businesses thrive. For more information, go to ATL vets. Now here’s your host.

Lee Kantor: Lee Kantor here another episode of Veterans Business Radio and this is going to be a good one. Uh, but before we get started, it’s important to recognize our sponsor. This episode of Veterans Business Radio is brought to you by ATL vets, inspiring veterans to build their foundation of success and empowering them to become the backbone of society after the uniform. For more information, go to ATL vets. Today on the show we have Rich Brown, who is the co-founder of Honor Bound FIT. Welcome. Before we get too far into things, tell us about Honor Bound FIT. How are you serving, folks?

Rich Brown: Yeah. So, uh, a close friend of mine, I’ve been. I’ve been running business since two years before I got out of the Marine Corps. Mostly private security, executive protection, workplace violence mitigation, that kind of thing. But a close friend of mine, about two years ago went through a divorce and, uh, was kind of struggling to find purpose. And so I kind of cornered him one day and said, hey, man, when are we going to start that gym you’ve been talking about for for years now. And so, uh, after a little bit of hemming and hawing, a little bit of convincing, uh, we started Honor Bound. Fit in the parking lot of a black rifle coffee, uh, here in Fredericksburg, Virginia. And, uh, Memorial Day of 2024. And it’s been off to the races ever since we started with, uh, with just, uh, parking lot workouts and church parking lots and parks and that kind of thing. And we evolved to eventually move into our own space. Now we have a 4000 square foot gym.

Lee Kantor: So how important is it after the military to identify something that’s gets you fired up, that gets you kind of passionate and, um, kind of leads you maybe into a more positive direction?

Rich Brown: Um, personally, I think it’s everything. We have 14 core values on the wall in our gym, and one of them is is only two words. And I think even though it’s only two words, it carries a lot of weight because those words would be useful. You know, when you’re struggling to find purpose. And let me let me back up a little bit. I think that one of the biggest issues facing veterans as they leave active duty military is they lose two things. They lose their tribe and they lose their purpose. And so the faster you can identify that purpose, the better off you’re going to be. There’s kind of this status quo right now that especially among the younger veterans that, you know, I’m going to ease, I’m going to separate from the military, and I’m going to use my dd214 as rolling papers and play video games and collect a disability check and just live. Live life on Easy street for the rest of my life. And you know it’s fine to decompress after service, but you need to stop there. And any further down that direction just leads to isolation, and that’s not good for anybody involved. And so back to being useful. We try to tell especially young veterans, you know, when you stood on those yellow footprints, when you raised your right hand and you said, you know, you swore to defend the Constitution, find that energy again, find a way to to find value in yourself by being useful to others. Find a cause in your community and rally around it.

Lee Kantor: Why do you think it is that when you’re in the military, it’s we’re all in this together, you know, never leave a soldier behind. But when we get out of the military, then it’s, I have to do this on my own, and this is my problem, and I don’t want to be a burden to anybody else.

Rich Brown: It’s a really tough question, and I’m not exactly sure how to answer it other than, you know, a lot of times we get out, uh, either because, you know, I think on one hand, sure, people get out because it’s just not what they thought it was. But I think a lot of times, personally me, I wasn’t able to re-enlist because I suffered a TBI in Iraq. Uh, they told me they were they would allow me to finish out my contract, but I was not going to be able to lead troops in combat again. And so when you have a type of, uh, uh, sentence like that, I’ll put it that way, right when you, when you get, when you get handed that diagnosis and told that you now aren’t as competent as you once were. Um, mentally, a lot of men, especially veterans especially, we tie a lot of our self-worth to our competency and our ability to protect and provide for others. Uh, and so when the most profound way of doing that by serving your country is gone, you kind of have to reevaluate yourself and question some of the things that you didn’t have to question before.

Lee Kantor: And then how is honor bound fit, um, at least creating that space for folks to come in there and feel part of a tribe and a team and, and kind of, you know, kind of reevaluate and reboot themselves.

Rich Brown: Um, we’ve certainly created the space, right? So, like I said, we have a 4000 square foot gym direct dead center. In the back of the gym is a 65 foot American flag hanging from the ceiling. To the left of that, we have our core values, uh, and they range. Right. The first and foremost is, is a quote from George Washington. It’s the duty of all nations to acknowledge and be grateful to almighty God. Uh, but we also believe a man’s most sacred duty is to protect women and children, uh, that good friends have hard conversations. Respect is given before it’s earned. Treat others as you wish to be treated, not how they treat others, not as you wish to be treated, but how they wish to be treated and treat all people like individuals, not obstacles or objectives. Aside from that, you know, and trying to to demonstrate those values and encourage others to embrace those values. Like I said, we have it’s very Americana, bro. Rah rah in the gym. But we have we have a security post on top of our office. Looks like it’s straight out of Iraq, complete with a replica 50 cal and a mannequin standing post. We’ve built our our POS, our checkout area to look like stacked ammo crates and footlockers. Um, so it’s definitely inviting to that community. I will say we joke about once a week, uh, that we’re not a women’s gym, right? Because we we want that target audience. But right now we have about 80% female clientele. And we’re honored by that, right? They we value that. They feel comfortable and want to be in this environment. But that’s that’s simply not the the group that we set out to advertise to.

Lee Kantor: And then why did you think that, um, fitness would be the way to, um, create that space for this, this group of people?

Rich Brown: For one, there is a connection, right? That’s that’s becoming more and more evident through medicine that there is a connection between physical fitness and mental wellness. Um, if you, uh, feel like you’re, you’re sluggish, if you feel like you’re spinning your wheels, uh, a good way to, um, motivate yourself and feel good again is to go out and exercise. Uh, but we also, we try to use our fitness for a cause, right? So we do a food bank ruck in the spring, um, where we, we encourage everyone to gather food to donate it to the food bank. Right. But our spin on it is we make them put it in backpacks and carry it for miles to donate it. We have organized into teams of of ten ish, and then they have to to ruck the food from point A to point B to donate it. And then the team that gathers and collects and moves the most food in a 12 hour period wins $1,000 and a trophy and bragging rights and all the things. We have another ruck coming up, actually, November 22nd. It’s called guidon 22. And it’s it’s the way that we really communicate that purpose. I was talking about earlier. Right. So the guidon, uh, if you go back to before Modern Communications, right before we had radios on the battlefield, we had battle standards and we had drums, and that’s how we communicated. And that battle standard, the guidon was the original way on the battlefield that we said, hey, I’m over here, I’ve got your six and it represents your unit, but it also represents a sense of responsibility. When you have a change of command ceremony, one commander passes off that guidon from the next. And so that’s the symbolism behind guidon 22 is like I said, you need to find a cause in your community. You need to find something to rally against some way to be a role model and to communicate to your community like, hey, this is what we should be doing. Pick up your guidon and lead people.

Lee Kantor: And 22 isn’t just a random number.

Rich Brown: No, it’s I think most people know now. Hopefully most people know now that, uh, it’s kind of an older statistic and it varies every year. But in 2013, it was decided that 22 veterans take their lives every day. Uh, that doesn’t include the veterans who are removing themselves from society through homelessness instead of suicide. It only counts suicide. It also doesn’t, uh, account for those those military members or veterans who are using drugs as their weapon of choice. Uh, or a motorcycle. Right. We don’t count those as suicide, even though there probably is some overlap there. Um, and like I said, that number varies every year. I think now it’s as of 2023, the most recent number is 17.5. But if you add in first responders, which we do. I consider first responders to be the home team. Right. I wouldn’t have deployed to Iraq and Afghanistan unless I knew there were people here who were willing to, uh, support and protect my my family members. Uh, add those people back in, and it’s over 23 a day.

Lee Kantor: Now, when did you when you started the gym and you were starting working with this group? When did you start kind of getting the traction and that moment where you’re like, okay, this is making a difference. We have to lean into this. We have to, you know, get out of the parking lot into a facility.

Rich Brown: Well, the the parking lot into a facility was more of a environmental necessity, right? We’re up here in Virginia where we do have ice on the on the roads. We do have much colder winters. Uh, and so if we were going to keep our, our band of merry members, uh, working out through the winter, we needed to bring them indoors. Um, you know, we’re still right on the edge of breaking a profit over a year and a half later. So we’re still putting our own money into making rent and that kind of thing. But it is. It is growing and we get feedback every day, whether that’s in the form of, um, you know, new members or, uh, sorry, uh, people, uh, talking about us on social media, etc. we, uh, we live for that positive feedback.

Lee Kantor: And you mentioned how the community’s kind of embraced what you’re doing in a way that you, you probably didn’t anticipate when you started. Can you talk about that and how you’ve maybe you’ve made some changes to accommodate that group?

Rich Brown: You mean strictly how we how we joke about not being a women’s, right.

Lee Kantor: And then you.

Rich Brown: Haven’t really we haven’t really had to make any changes. Um, and I think that’s that’s kind of the point, right, is that we, we didn’t seek to, to bring women in. We just we live a certain way, we train a certain way. And we we present ourselves to the community in the most authentic way possible. Who we are and what we’re about. And you know, it’s difficult to get veterans, uh, to try anything new or especially, you know, outside of a military unit to take instruction or guidance from another man. That’s a big ask a lot of times for the veteran community. Uh, and so, uh, I think women have just been a lot more open to giving it a shot. We do have some veterans in the gym. I’m not saying that we have we have none, or it’s been an impossible task. Uh, we have a good portion, but, uh, it’s just funny to us that a lot of times there’ll be just 12 women working out in the gym. We’re not a women’s gym.

Lee Kantor: Wow. Maybe you are.

Rich Brown: Maybe we do. I don’t know.

Lee Kantor: Um, you.

Rich Brown: Still want it to be, you know, a place for for veterans to find a tribe again.

Lee Kantor: Are the women, uh, spouses of veterans or veterans themselves, or. They’re just kind of women in the community.

Rich Brown: We have a couple of veterans. We have some, uh, some veteran spouses. Uh, a lot of them are just, you know, we call them civilian patriots right now.

Lee Kantor: Has, uh, anything you’ve learned that Jim impacted your work in the protection world?

Rich Brown: It’s a good question. I hadn’t thought about that. Um. No, I can’t say that it has. Other than I have used it kind of as a recruiting tool. When I see people who are, um, you know, have a positive attitude and they’re training hard and they’re doing all the right things, I occasionally I’ve reached out to and said, hey, you want to I want to try executive protection. Have you thought about getting into the protection world?

Lee Kantor: So what do you.

Rich Brown: Need from that? Uh, I don’t know that there’s a whole lot of overlap between the industries.

Lee Kantor: I don’t know if if the way you dealt with your team was there. There was any kind of overlap in that way. I mean, is that a perk that they get access to the gym if they work with you? Uh.

Rich Brown: Uh, no, we’re not offering a free membership or discounts to my employees yet. Uh, maybe. Maybe when we’re done putting our own money in the rent, I might consider that as an option.

Lee Kantor: Now, what do you need more of? How can we help you?

Rich Brown: Well, I’m trying to spread the word as far and wide as possible. About died on 22. It’s a it’s an event that’s dear to my heart. I’m very passionate about it. Again, it’s a 22 mile ruck with 22 pounds on November 22nd for veteran and first responder suicide prevention. Um, we start at 6 a.m. here in Fredericksburg, Virginia, and there’s a I’ve laid out a 22 mile course, and we stop every three miles or so about every hour and let people hydrate and have snacks and adjust their gear. And then we start each leg by having, you know, last year it was me. Last year I read the story of a different veteran who took their life and how it affected their family and their community. Every time we stopped, um, this year, I’ve invited the families of veterans who’ve taken their lives and ask them to tell their stories. And so that’s one major step we’re taking in that direction. Um, so the people who might have said at 12 or 15 or 18 miles, uh, you know, I can’t go on anymore. This hurts too much.

Rich Brown: You know, they kind of get that that catharsis and that thought process of, well, I’m not hurting as bad as they were. Right. And so, uh, we started with 37 participants our first year and finished with 35. Uh, and those two that that couldn’t make it to the end. It’s not because they were unable or didn’t want to or weren’t motivated. They just they didn’t do their homework and realized that we weren’t moving at the, uh, the Army or Air Force, uh, qualification standards for rucks. So we were moving a lot slower than they thought, and it was going to take more time. And they had other commitments. Uh, but everyone who who made the time and wanted to be here and set out on that, that, uh, uh, course, uh, finished with us and we’re very proud of that. And we’re very am humbled and honored that we had as many participants as we did. But this time we’re trying to make it look like a range walk, right? So we had 35 finished last year and I’m aiming for 200 this year.

Lee Kantor: So if somebody wants to learn more about that or about the gym, what’s the website? What’s the best way to connect with you?

Rich Brown: Yeah, the website is on ft.com and you can find out more about Guyon 22 there. We’ve also started a couple of educational podcasts that are going to be available on the website soon. Um, so it’s on. Com. We’re on Facebook, Instagram, LinkedIn, all the socials and it’s always on our bounce fit. No spaces, no periods. Just on or bound fit.

Lee Kantor: Well Rich, thank you so much for sharing your story today, doing such important work. And we appreciate you.

Rich Brown: I appreciate you. I’m honored to have had the opportunity to speak to your audience.

Lee Kantor: All right. This Lee Kantor we’ll see you all next time on Veterans Business Radio.

Veterans Building Business: Insights from Bob Taylor

October 7, 2025 by angishields

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This episode of Veterans Business Radio features Bob Taylor, CEO and owner of Medisurge, Alliant Healthcare Products, and Alliant Biotech. Bob shares his journey from Air Force navigator to successful entrepreneur, offering insights into the transition from military service to business ownership. The conversation explores how veterans can leverage their unique skills to thrive in civilian careers, the importance of mission-driven leadership, and the challenges faced along the way. Bob also discusses personal growth, his commitment to helping veterans, and the impact of his book “From Service to Success” on the community.

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Bob-TaylorBob Taylor attained a mechanical engineering degree from Michigan State University in 1986, then joined the Air Force in 1987. He married the love of his life, Sara, on the Fourth of July during navigator training. He finished that training program as a Distinguished Graduate.

Shortly after, Bob was stationed at Griffiss Air Force Base in New York. He then deployed to Diego Garcia, where he flew eleven combat missions during Operation Desert Storm and received the Air Force’s Air Medal. Shortly thereafter, Bob served as a KC-135 navigator and finally as an Air Force Academy Liaison Officer in the US Air Force Reserves.

Bob has dealt with the impact of his service for over 30 years, has worked within the VA health system for the last 10 years, and finally embarked on researching and writing his book, From Service to Success: New Mission, New Purpose, and a New Journey to a Great Life. Bob has firsthand experience with the gaps in veteran care.

Since his transition from military service, Bob has concentrated on the medical device industry, where he has started five new companies and sold two. Today, Bob is the CEO, founder, and sole owner of Alliant Healthcare Products, Alliant Biotech, and Medisurge – the Alliant Healthcare Group is located in Grand Rapids, MI.

Since 2002, his verified Service-Disabled Veteran-Owned Small Business has sold over $1 billion in healthcare products to the VA and military hospitals all over the world. Bob and Sara now reside in Kewadin on Torch Lake in northern Michigan.

Follow Medisurge on LinkedIn and X, and Alliant Biotech on X.

Episode Highlights

  • Bob describes his transition from military service as a B-52 navigator to founding three successful healthcare companies.
  • Strategies for navigating the complex world of federal government contracting and building relationships with large medical corporations.
  • How skills and values gained in the military—perseverance, teamwork, adaptability—translate into civilian professional success.
  • The importance of finding purpose and staying mission-focused after military service, including advice for veterans struggling with this challenge.
  • Business lessons about overcoming obstacles and fostering a team culture where problem solving is prioritized over placing blame.
  • Bob’s experience writing “From Service to Success,” the therapeutic process behind it, and his hope that it offers guidance and encouragement for veterans seeking a path forward.

Transcript-iconThis transcript is machine transcribed by Sonix.

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX studios in Atlanta, Georgia. It’s time for Veterans Business Radio, brought to you by ATL vets, providing the tools and support that help veteran owned businesses thrive. For more information, go to ATL vetsource. Now here’s your host.

Lee Kantor: Lee Kantor here another episode of Veterans Business Radio and this is going to be a good one. Today’s episode is brought to you by ATL vets. Inspiring veterans to build their foundation of success and empowering them to become the backbone of society after the uniform. For more information, go to ATL vets. Today on the show we have Bob Taylor, who is the CEO and owner of Medisurge, of Alliant Healthcare Products and Alliant Biotech. Welcome, Bob.

Bob Taylor: Thanks, Lee. Thanks for having me. It’s good to be with you.

Lee Kantor: Well, I’m excited to learn what you’re up to. Tell us a little bit about all your companies. How are you serving folks?

Bob Taylor: So I have three sister companies. The first one, Alliant Healthcare Products, we sell approximately $100 million a year into the federal healthcare market. We help about 30 to 35 other companies navigate selling their products into the federal market. Medisurge is a contract medical device manufacturer, so we make cardiovascular products for open heart surgery, hip and knee implants and some, uh, some other products that help during surgeries and things like that. And then we also have a Alliant Biotech, which, um, we focus on orthopedic surgery, wound care and biologics that help patients heal. So our tagline is we make lives better. And I think we do that throughout each of the three business units.

Lee Kantor: So what’s your backstory? How’d you get involved in this line of work?

Bob Taylor: So, yeah, you wouldn’t, uh, life? I always say life is not a straight line. And, uh, so I left active duty as a navigator and radar navigator in B-52s and was very fortunate, uh, to, to, uh, start as an R&D engineer. Uh, my background was as a mechanical engineer, and I became a R&D engineer in medical devices and a company in Kalamazoo and went through various aspects of manufacturing, marketing, mergers and acquisitions and ended up with my own business.

Lee Kantor: So you got to experience it through the lens of working for somebody else. And you decided, hey, I think I can do this on my own.

Bob Taylor: Yeah, you kind of grow through your different. I was very fortunate in, um, the company that I worked for in Kalamazoo, Richard Allen Medical, um, very entrepreneurial. Uh, I was able to be, uh, like, almost like a small business owner within the larger company. And I learned a tremendous amount, uh, started a new business around 1999 and, uh, kind of took on all of the operational aspects of it. But then, you know, you start to, to get a feeling like, maybe I can do this on my own. And I want to create a culture that was unique and, uh, and decide to step out on my own and start my own business.

Lee Kantor: Now was the first business in medical devices, or was it more in the, um, how to navigate kind of the the maze of getting government contracts.

Bob Taylor: So, uh, I started with, um, with manufacturing some products that were ultimately sold to the government. And then we started getting approached, probably about 5 or 6 years later from companies that were struggling, selling into the government. And so it was a little bit opportunistic on our side, where we decided to to kind of step in to help other companies distribute their products into the government. And that’s really when, uh, you know, kind of lit the match or lit the fuze. And the company started growing 1,800% per year for three years in a row.

Lee Kantor: So you were going in as kind of the prime or the sub, and they were coming in kind of as a partner. How did you structure those deals early on?

Bob Taylor: Yeah. So, uh, our breakthrough was working with a company called Stryker, and, uh, they were working with another company that was helping them, uh, sell their product into the government. And we kind of made the case that I thought that we could do it better. And we gave them some examples of, of that. And, uh, we took on one of their divisions and we demonstrated a, a pretty exceptional performance and a lot of growth. And, uh, that led us to picking up an additional four divisions of Stryker and, and, um, and it really came down to, uh, our entrepreneurial spirit and, uh, superior focus on customer service.

Lee Kantor: And people don’t, uh, typically kind of equate that with government contracting. How were you able to, uh, demonstrate that, the value of the customer experience when it comes to government contracting.

Bob Taylor: We I think we were very good early on at learning. Um, and so government contracting is is really difficult and arduous. And, um, there’s a lot of, um, really technical issues with it. And I was able to hire people that really could help me in the rest of the company, navigate that. And even in these really large businesses, they tend to have a very small number of people that understand government. And I refer to them as kind of the one one armed paper hanger where they they’re overstressed, they’re under-resourced, and they still have a lot of work to do. And we were able to come in with a really highly qualified team that, uh, could answer the questions and deal with, uh, government, um, Customers, contracting officers, clinical users and answer all their questions and really facilitate the transactions.

Lee Kantor: And that’s where I think some people don’t realize, ultimately, this is a human selling to a human.

Bob Taylor: It’s always relationships. And, um, and I think every company has a personality and, and, um, and a brand or a reputation that you develop and our, our brand and reputation was, was built on, um. Always meeting our promises and always getting to the answers that the customers needed. We might not have them right on the the phone call as they asked us, but we would find them and we would get them. So I think we had a a really good reputation early on as being very diligent and, uh, reliable.

Lee Kantor: Now, what was it like transitioning out of the military into that first opportunity, the first, you know, kind of job outside the military.

Bob Taylor: So I, I say that I was an engineer, um, by education. Um, you know, when I went into the Air Force. This was years and years ago. Um, engineering drawings were made on a drafting board, and we didn’t have, uh, computer software. And so when I got out of the military, uh, the expectation was that, okay, I had to I had to be an engineer that kept up with all my peers. And so I can remember putting in 60 or 70 hours a week, not only doing my engineering job, but learning the aspects of, uh, computer aided design and, and learning, you know, software and learning how to design, um, medical devices. I had to learn anatomy, uh, because we were going into surgeries. And so the, um, one thing that the military prepared me for is I didn’t when I got into the Air Force, I didn’t know anything about flying. I’d never flown before. And one of the first things I remember a navigator school was, was, uh, sitting in the cockpit of a twin engine two seater jet, the T-37, and, uh, having the ability to to learn how to fly it. And, um, so I think that’s what the the Air Force taught me was it really didn’t matter what it was. I knew I could learn it, and that’s what I had to do when I got out, as it’s just it’s nothing that I had direct experience with. But I was going to learn it.

Lee Kantor: And that’s one of the things that I think the military entrusts young people with a lot of responsibility and, uh, playing with toys that cost a lot of money.

Bob Taylor: Yeah. You, um, you have to be connected to and willing to do all the training that they present to you. So the military is really good at training. I can’t think of anything that I was asked to do where there wasn’t education and training. Um, the difference on the civilian side is maybe they don’t have that structured training. But what, uh, the exposure in the military taught me was, hey, it doesn’t matter what it is, you can learn it. And so it’s just a matter of the perseverance and the and the desire to learn.

Lee Kantor: Now, was it difficult to kind of find the big why behind the work? Uh, once you got out of the military? Because, again, the military services. So you know what you’re in there for, like you have a mission to accomplish. And in, in, in the commercial kind of world, it can only be about making more money?

Bob Taylor: No. And, you know, all people are kind of wired a little bit differently. And so, you know, statistically about half the veterans that leave struggle. So out of 22 million veterans, there’s about 11 million that are struggling in some way. And I think the majority of those who struggle are have a hard time finding the why or the purpose of what they’re doing. And so for me, um, having the ability to to help patients and help doctors figure out how to design their, their instrumentation, I felt that I was doing something really important. I felt that I was helping to save lives. Uh, and then I was, you know, really motivated to take care of my family and to make decisions that were going to help me, um, give them the type of life that, um, that we wanted, the happiness and, uh, you know, being able to to succeed together.

Lee Kantor: So do you think that was the combination of you being the entrepreneur and having kind of a mission and a purpose that is geared towards serving and helping others? Do you think that that combination is what puts you in that pile of people that aren’t struggling as much as others?

Bob Taylor: I do think that I, uh, one of the questions I interview, everyone that comes to work at the company, and one of the questions I asked them about is, what do they think entrepreneurship means? And do they consider themselves to be an entrepreneur? To me, an entrepreneur just overcomes whatever hurdles are presented to them. They find a way. They they don’t look at obstacles like some people do. They just they look at those obstacles as something that they need to work around or through. And that’s a really key part of success, is that entrepreneurship, the willingness to overcome whatever adversity that, that, um, that comes in our way. And then, um, having that mission focus, I call it intellectual curiosity. Uh, those are the things that serve us well. And, um, and then, you know, you talk about how to find a why you have to be willing to just try things. And sometimes, uh, things that are presented to us might not look like the right thing for us, but if we try it, um, you know, I’ve tried and experimented with a lot of different opportunities. And for example, I, I do glassblowing to see if that’s something that, you know, I can find a passion and purpose around. So I think there’s there has to be a willingness to try new and different things.

Lee Kantor: Yeah. You bring up one of my favorite quotes and it’s a book is called The Obstacle Is the Way by Ryan Holiday. And he talks about obstacles. Aren’t there to sabotage you. They’re just part of the journey that’s there. It’s part of it. Life is having obstacles. You have to figure out a way to get around it. They’re not the end. They’re just just something that you have to deal with as trying to get to where you’re trying to go. So you got to figure out a way to go around it, through it, over it, under it, whatever it takes to just keep moving forward. And I think a lot of people get they get hung up on these obstacles as these barriers that can’t be overcome. And, um, and humans are pretty resilient and pretty clever, and they can they figure, you know, they find a way.

Bob Taylor: So there’s a I have these kind of business theories or, or, um, kind of rules that I have. And one of them refers to what I call the damn rock. And here in Grand Rapids, there’s a river in the middle of town, and there’s a huge boulder in the middle of this river. And the water doesn’t even care about this rock. It just goes around it. And some people look at that rock like it’s a dam. And they look at it as it. They look at it as an obstacle that is going to hold things up. And, and they just get frozen by it. And that’s why I call it the damn rock, because they see it as a dam. And for the water that’s going down the river, it doesn’t even pay attention. It just goes around it. And so we have to be aware of that. There are obstacles, but they are just that. They’re just obstacles that are are meant to be worked around or or, um, overcome.

Lee Kantor: Yeah. I think it’s so important, um, from a leadership standpoint to, uh, really instill those kind of values in your team about, you know, reframing things like you’re saying it, it’s not a, um, it’s not a permanent obstacle. It’s an obstacle to go around or reframing, um, an experiment that doesn’t work and not as failure, but as a learning experience. I mean, a lot of what we, you know, how we assign the meaning to things really affects how we behave.

Bob Taylor: I think you’re right. I think we, uh, in our organization, we one of our focus is just to constantly bring up what the problems or obstacles are, And we address them. We identify them, we discuss them, and then we solve them. And the better you get at identifying, discussing, and solving problems, the faster you can move. And so it gets to a point where you don’t even look at them as obstacles. They’re just issues that come up. Issues that are dealt with. And you move on.

Lee Kantor: And when you instill that as part of the culture, you’re, um, you’re kind of training your folks to be problem solvers, not kind of place blame or be a victim. They’re there to solve problems, and customers have problems. And, and and solving problems opens up opportunities. I mean, I’m sure that’s how all of the businesses you are successfully running now were because somebody had a problem, that you figured out a way to help them solve it.

Bob Taylor: And, you know, the the thing is, is we we learn all this as members of the military, right. What mission goes as planned? I don’t care if you’re in a B-52. You’re, you know, in a combat operation on the ground. It doesn’t matter. I don’t think there has been a mission that has ever been accomplished exactly as planned. The air refueling doesn’t show up on time, or the target isn’t exactly what was predicted. It’s just all kinds of things. The enemy reacts differently than what we anticipated. The defenses are different, and and we learn in our training to adapt, to change, to accommodate the differences. And it is no different in our civilian world. As we’re presented with new information, we take it in, we analyze it, And we move forward in a new direction. We adapt and a lot of what we do, a lot of what I talk to young employees, uh, mature employees, everything is how do we overcome adversity? It’s always about overcoming adversity.

Lee Kantor: Right? You just can’t just call it a day and just say, oh, well, we tried, like, you got to figure out a way. You got to take action. You know, you have to experiment. You have to keep trying and don’t give up. And and a lot of folks just, um, you know, it just gets too hard or they don’t want to put in the effort. And, um, you know, humans are here because we can do hard things, and we we can’t shy away from hard things.

Bob Taylor: And I think, too, um, you know, I can’t think of anything that I did in the military that didn’t rely on working with other people, you know, in the B-52, it was a crew of six and KC 135 when I was a navigator was a crew of four. And so everything we did was as a team. If you know, if you’re in the Army, you’re in a platoon. If you, you know, you’re you’re part of a unit. And as, um, active duty reserves or whatever our role is, everything we do from a very early time is as one of a part of a team, were either relying on others or were helping others when we get out. It’s really amazing how veterans kind of shift to where they feel like they have to do everything on their own, right? And you know, when they struggle, they feel like they’re on their own. When they’re when they’re in a business, they feel like, you know, they’re on their own. And it is absolutely critical to keep in mind that you’re your it is not a solo position. You’re part of a team. So no matter if it’s hard or easy, um, it is always made better because you’re part of a team, and the sooner people can kind of grasp that. And when you identify problems, if they’re really hard, they’re easier because you can work with other people on them.

Lee Kantor: Right. And that is a mistake that a lot of folks make is they think they have to be this lone wolf to figure it all out, and everything’s on them. And there is a community available. Is there things that you’re doing in your organization or in your community that is kind of building community? Is that an important part of your life building community?

Bob Taylor: I’m always working with people within the community. I’m part of a CEO roundtable where we talk about what the challenges are within their organizations. You know, how do we treat Employees. Uh, how do we encourage employees? How do we motivate them? Um, yeah, a lot of what I do here, I spent my own personal time for about 5 or 6 weeks building, uh, what I call a lodge. It’s a kind of a knotty pine cafeteria to make it special for people to have a place to get together. Um, I’m involved with my church and doing things in that community, so I think we are tied. The best outcome is when we’re tied to the community and we try and reach out beyond ourselves.

Lee Kantor: And that, and that goes to the point earlier of creating that, uh, why and having that why in that purpose? Um, because you have to work towards something bigger than yourself, I think, in order to find that peace you’re looking for.

Bob Taylor: Yeah. So, you know, um, after 16, after I left active duty, about 16 years later, I started to struggle. I don’t know why, but I started having nightmares, and I thought that, well, maybe I’ll have a drink or two to try and help myself go to sleep. And that didn’t work. And so I tried a little bit more. And pretty quickly I got behind the eight ball, and I got to the point where I had to admit that I needed help. And so I started going to the VA and, um, you know, it it took some time, but I promised them that I would be the best patient they ever had. I did what they asked me to, and I did get better. And, uh, part of what I realized as I went through that is that I couldn’t be alone in my experience. And so I spent six years writing a book called From Service to Success. And, um, so I’ve spent a lot of time trying to reach out and and help veterans, um, find a path forward and, and, um, admit when they need help and helped them find a path, uh, between the VA and some of their personal, um, mindset issues that they can find, uh, success and happiness.

Lee Kantor: So was writing that book therapeutic for you? Was it good to get it out of your head and into into, uh, you know, uh, paper where that it was?

Bob Taylor: Yeah, it was, um, it was valuable to me because it it helped me really understand where I came from, where I was going. And it also was very beneficial because when you have something that is kind of higher than yourself, greater than yourself, It gives you a greater sense of purpose. And, um, in writing that book, I was focused on, you know, what could I say? Or what could I do to help other people? And it’s been extremely rewarding. Uh, you know, it hasn’t been read by millions, but it’s been read by thousands. And, uh, I’ve, I’ve received some very heartwarming, um, responses from some of the readers that, uh, that they’ve been helped. And that’s really if just one person said that to me, it would have been enough. So I’m I’m very blessed with that.

Lee Kantor: So what do you need more of? How can we help you? Do you need more, um, kind of workers for the different companies you’re working with? You want more people to get Ahold of the book? Um, you need more clients. What could we be doing to help you?

Bob Taylor: I’d be. I’d be very happy if people would, um, would reach out to find a copy of the book. It’s available on Amazon. I don’t make any money on it. Um, but if they could reach out and find a copy of, uh, from Service to Success and get it into the hands of a veteran that they think might need it. Uh, that would make me really happy. Um, you know, if someone wants to learn about our business and go on our websites for Alliant Healthcare products, for Medsurge, or for Alliant Biotech and learn about what we’re doing and express that interest. I’m always open. I always enjoy talking to people and and trying to help.

Lee Kantor: And are you available to speak about the book as well? Do you ever do any speaking engagements?

Bob Taylor: As a matter of fact, you know, I when I first launched the book, I, I did like 30 podcasts and, and learned all about that. But um, on um, I get into demand on uh, Veterans Day mostly, or some, you know, some, uh, uh, 4th of July or Memorial Day. Uh, but I’m speaking to a group of, uh, several hundred people here in, uh, on Veterans Day this year, and, and, uh, hopefully I’ll have some, some words that, uh, can help people.

Lee Kantor: Well, Bob, thank you so much for sharing your story today. You’re doing such important work, and we appreciate you.

Bob Taylor: It’s my pleasure. And thanks for reaching out. And, um, like I said, if if what I, um, wrote about or what I say can can help anyone, it is is absolutely my pleasure. And, uh, in my hope.

Lee Kantor: All right. This is Lee Kantor. We’ll see you all next time on Veterans Business Radio.

BRX Pro Tip: Focus on Motivation Rather than Resistance

October 7, 2025 by angishields

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BRX Pro Tip: Focus on Motivation Rather than Resistance

Stone Payton : Welcome back to Business RadioX Pro Tips. Stone Payton, Lee Kantor, here with you. Lee, what are a couple of tips or things that have worked for you when it comes to dealing with resistance?

Lee Kantor: Yeah. I think it’s that your mindset is so important when you’re doing anything. And to me, it’s better to focus in on motivation or positive movement rather than resistance or negative movement. So you want to be moving forward, not backwards.

Lee Kantor: And this is really why we work so well with business coaches, because business coaches are constantly working on today forward and they are not looking backwards. And it’s so easy to obsess about what’s holding your prospects back, the hesitations, the objections, the roadblocks.

Lee Kantor: But here’s the secret energy follows attention. If you focus on motivation instead of resistance, you’ll move faster. You’ll sell smarter. Focus on objectives, not objections. Instead of picking apart every fear or objection your prospect has, get curious about what their goals are. What are the outcomes they desire? Ask what’s most important to you in solving this? What change are you hoping for?

Lee Kantor: Motivation is what fuels decisions. Find it. Build your pitch around it. Resistance drags you down. Motivations pull you forward. Focus on what actions are driving you, and you’ll find more yeses, more satisfaction, and a lot less struggle in your day.

From Vision to Traction: Mark O’Donnell on Implementing EOS

October 6, 2025 by angishields

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Certified EOS Implementer Mark P. O’Donnell shares how a career spanning the Air Force, engineering, pharma quality, and entrepreneurship shaped his people-first approach to building scalable companies, culminating in his work helping leadership teams run on EOS. He explains EOS’s six key components—Vision, People, Data, Issues, Process, and Traction—and how practical tools like the Accountability Chart, leading indicators, IDS, quarterly Rocks, and quarterly conversations turn strategy into execution. Mark also discusses cultivating leaders, standardizing core processes for scale, and why continuous learning fuels long-term organizational health and results.

Mark-ODonnellFrom the U.S. Air Force to scaling businesses, Mark O’Donnell’s career has been defined by leadership and growth.

After leading multi-million-dollar projects and managing global teams in the corporate world, Mark shifted his focus to helping entrepreneurial organizations thrive.

As a Certified EOS Implementer and leadership trainer, Mark has helped companies grow by at least 60%, including scaling one from $8M to $16M in just 2.5 years.

His approach centers on creating a clear vision, aligning teams, and fostering accountability to drive success.

Connect with Mark
LinkedIn
Website

Episode Highlights

  • Mark’s journey: Air Force service, hands-on manufacturing and engineering, pharma quality leadership, and scaling a 70-person firm before focusing on consulting and EOS.
  • People-first leadership: early commitment to personal development, Dale Carnegie principles, and identifying “unique abilities” to delegate and elevate teams.
  • Discovering Traction: adopting Gino Wickman’s tools personally and in family businesses, contributing to growth and informing his EOS practice.
  • Six key components of EOS: Vision, People, Data, Issues, Process, Traction—what they are and how they integrate.
  • Vision made practical: eight questions covering core values, core focus, 10-year target, marketing strategy, 3-year picture, and 1-year plan.
  • Data discipline: shifting from lagging results to weekly leading indicators to predict problems earlier and adjust quickly.
  • Issues solving culture: trust-enabled healthy conflict, Patrick Lencioni’s Five Dysfunctions, and the IDS method to get to root cause.
  • Process for scale: documenting core processes (HR, onboarding, operations, reviews) to ensure consistency and growth capacity.

About Your Host

BRX-HS-JKJoshua Kornitsky is a fourth-generation entrepreneur with deep roots in technology and a track record of solving real business problems. Now, as a Professional EOS Implementer, he helps leadership teams align, create clarity, and build accountability.

He grew up in the world of small business, cut his teeth in technology and leadership, and built a path around solving complex problems with simple, effective tools. Joshua brings a practical approach to leadership, growth, and getting things done.

As a host on Cherokee Business Radio, Joshua brings his curiosity and coaching mindset to the mic, drawing out the stories, struggles, and strategies of local business leaders. It’s not just about interviews—it’s about helping the business community learn from each other, grow stronger together, and keep moving forward.

Connect with Joshua on LinkedIn.

Debbie Longo with Life In Bloom NY

October 6, 2025 by angishields

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Debbie-LongoDebbie Longo is an executive behavioral coach, entrepreneur, and founder of Life In Bloom NY, a consulting firm that transforms leadership performance and workplace culture through strategic behavioral change. With over 20 years of experience in human resources, leadership development, and behavioral strategy, Debbie works with executives and business owners to identify and shift the behavioral patterns that hinder performance, profitability, and team dynamics.

Her coaching method combines principles of behavioral psychology with real-world business applications—focusing not just on surface-level solutions, but on the root behaviors that influence decision-making, communication, and leadership impact. Debbie believes that true growth comes from within, and that sustainable change is only possible when leaders transform how they think, act, and lead.

In her conversation with Trisha Stetzel, Debbie shared the origin story of Life In Bloom and her mission to help business leaders unlock their highest potential. She discussed her consulting approach, which includes free consultations, workplace culture assessments, and personalized behavior-based improvement plans. Her process often begins with leadership coaching before expanding to team-wide interventions—ensuring alignment from the top down. Debbie-Longo-logo

Debbie also emphasized her passion for helping entrepreneurs, especially in holistic health fields, overcome mindset blocks and workplace challenges such as burnout, compensation issues, and low morale. Her work focuses on moving leaders from reactive to proactive behavior, fostering environments where people can thrive.

As the host of two popular podcasts—Behavioral Profit and The Six-Figure Shift Show—Debbie shares insights, interviews with business leaders, and actionable strategies to help others build profitable, people-first organizations. Whether working one-on-one or speaking from the stage, Debbie’s goal is to help business owners and executives lead with clarity, empathy, and confidence.

Her mission is simple yet powerful: shift behavior, lead with impact, and create growth that lasts.

LinkedIn: http://linkedin.com/in/debbie-longo-life-in-bloom-ny
Website: http://lifeinbloomny.net

Transcript-iconThis transcript is machine transcribed by Sonix

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX studios in Houston, Texas. It’s time for Houston Business Radio. Now, here’s your host.

Trisha Stetzel: Hello, Houston. Trisha Stetzel here bringing you another episode of Houston Business Radio. Today’s guest is Debbie Longo, executive behavioral coach and founder of Life in Bloom, New York. With more than 20 years of experience in leadership development and behavioral strategy, Debbie helps executives and business owners identify and shift the patterns that hold back performance, profitability, and culture. She is also the host of two podcasts, Behavioral Profit and the six Figure Show, where she shares how subtle changes in behavior and mindset can create major business results. Debbie’s approach blends behavioral psychology with practical, real world tools, and her mission is simple help leaders shift behavior, lead with impact, and unlock growth that lasts. Debbie, welcome to the show.

Debbie Longo: Thank you very much for having me, I appreciate it.

Trisha Stetzel: I’m very excited to have you on the show today. So tell us a little bit more about Debbie. And then I want to dive into Life in Bloom.

Debbie Longo: Okay, so I’ve been in this business for about 25 years, and I had a spiritual teacher until 2021, until she died when she died of cancer. So I was. Now I’m on my own. But I was doing a lot of things with her, and so I was kind of doing some things independently also. So it kind of just was a flow, you know, just a natural flow that I could just turn around and start my own business because it was very sudden that she passed away. So that was exactly what I did.

Trisha Stetzel: Okay. Well, I’m sorry to hear of the passing, but it does sound like that’s part of your story and how you started this business that you’re in. So talk to me about behavioral psychological psychology and coaching, especially in this executive space. How do how do all these things come together Debbie, in your practice.

Debbie Longo: Thank you for that. So the reason why I call it behavioral is because I’m focusing on it’s almost natural to say that it has to do with psychology. Okay. But I’m focusing on the behaviors of the employees and the executives and the business owners, which based on what their behaviors are exactly right most of the time negative and how it’s negative, that’s decreasing sales and profits. So just by changing their behavior, I can increase sales and profits. Okay. So, um, people think that it has to do with psychology. What I do is actually the opposite of that. Okay. Because I don’t want it to sound like. And be traditional psychology. Okay. If you believe in that, that’s fine. But I’m just going to say that there are people, individual people, business owners, all kinds of people that have tried that and that does not work. But if it works for you, you know, then that’s fine. But I’m focusing on the people that it doesn’t work for that need help that have decreasing, um, sales and profits that are going out of business. Maybe they file bankruptcy, um, you know, recently or, you know, and then they really need to, uh, get back on their feet again. Maybe they can’t afford to put food on the table for their family. You know, maybe they can’t afford to put gas in the car. You know, these are real world things that happen, you know. All the time. Right. They’re happening now. Right as we’re speaking. So, you know, there’s a lot of things here and a lot of people need help, but if they’re going to seek the help, then they’re going to want to do it. They’re going to have to see that just a little bit even there’s something wrong, just even a tiny bit, you know, and that this will help them increase sales and profits 100%. Because I know because I’ve been doing it 25 years and I know exactly what’s going to happen. And I don’t have to be a psychic to know.

Trisha Stetzel: Because you’ve seen it over and over and over again. So I heard you say that this negative behavior, these negative behavioral patterns are what’s limiting growth and profitability. How do you help shift that mindset from negative to something that’s not negative.

Debbie Longo: Right. So there’s about a hundred different ways. So what I do is I give people a free consultation okay. And possibly two. So and then I fill out, you know, I have them fill out things a survey and you know, some questionnaires and different things. And then, um, I make a plan for them. I make a whole outline for them. Okay. And then I give it to them and I discuss it with them, and then it’s their decision, okay. Whether they want to go through that or not. Right. So that’s basically my process. But I can tell you that there’s, there’s, um, control in the workplace where the executives are trying to control the employees and also vice versa, okay, where the employees could come in and they could just do whatever they want, right? They don’t focus on job duties or, you know, they’re doing insubordination. You know, where the executives are telling them what to do, and they’re blatantly just not doing it. You know, there’s so many things, but a control is a very big thing. Because here’s the thing if a company starts doing good, then it’s natural that the, um, executive or business owner, their ego is going to start to grow. Okay. And when they do that, right, then they try to control more. But I teach it that there really is no control. You can make goals. And there’s nothing wrong with that. I think every every company should make goals. But we don’t know if you’re going to reach those goals or not. And that’s why it’s called the goal. And that’s why it’s called goals okay.

Debbie Longo: So. Right. And the the last thing that I want to say is, um. When I am doing something physical, okay. So the mind controls what I do physically, right? When I do something physical, right? I want to be able to produce results, like we said, like making goals and helping people. Okay. Speaking nice to people, respecting Thing, people, you know where it could be anybody in the company. Okay. And when I do things like that, those thoughts turn into physical things that I do. Okay. So I might, you know, throw papers around okay. Which these things are very common. They might sound like, you know, like people don’t do this, right. Like executives don’t do this. Right. But that’s what they do. This is all stuff that’s realistic. Okay. They might, you know, you know, just throw a pen, you know, or something at an employee, okay. Not even realizing it. So just expressing anger in all different ways, they don’t have to be yelling and screaming, you know, at the employee or something in order for them to, you know, to get the point across that they’re being angry. And that creates a lot of negative negativity. I want the employees to be excited to wake up and be excited to go to work every morning, that they have the best job on earth, and they love everybody in their workplace and they love their bosses, and they’re going to respect them and they’re really, really excited to go to work every day. That’s the workplace that should be happening.

Trisha Stetzel: Yeah, I love that. And I love that culture shift where everyone is happy to be in the workplace. So in your work, Debbie, are you working with just the leaders or are you working with the entire team?

Debbie Longo: Right. So I start off with the leaders, business owners and executives. Usually is what it is. And then if they have a problem, you know, a widespread problem, right, with the company, then as it grows with them. Okay. I would suggest to, you know, can can we do a team call where we have all the employees on. Can we do groups, small groups. Okay. Or can we do maybe one on one with the client and a few employees or one employee, different things like that. So that really depends on what the situation is. Okay. So everything that I do is tailor made to that client, right to that organization because there are so many different scenarios. You know, I can’t even, you know, I can’t even really give you really like an outline, you know, of what that would be. But the idea is to fix the whole workplace, right. So, you know, however I’m going, right, however I have to do that is how I’m going to do it. Okay. Providing that the business owner is willing to do that. So if they say, oh, I just want you to help, just me, you know, and that’s all the that’s all this. The problem is just me. And I know that’s not true. And then I say, okay. And then as we go along, I’m helping them, I’m helping them. And then he sees that it’s working.

Debbie Longo: And then he might say, oh, I have one employee that has this problem. Meanwhile, he’s got like 20 employees. I have one employee that has this problem. Okay. Can you help that one employee? Okay. So we’ll do that then he says I have another employee, you know. So so this is common. You know, that we start off gradually unless he really knows the problem. And then he says, you know, we gotta I know there’s a problem with everybody and, you know, everybody has to leave. I gotta fire everybody. Which is like, it’s a horrible way to do business, you know, because then he’s going to get more people. The problem is going to continue, right? Because he didn’t solve the problem to begin with. And then he’s going to fire everybody. And then the cycle is just going to keep going on. I have a store across the street from me that I buy vegetables from, and that’s what they do. That’s exactly what they do. And they just did it again, you know. So so this is the that’s why there’s so many different examples. And these are things that happen. It’s not you know, this is not like, you know, if you’ve never saw this before, you know, then if you’re listening to this podcast then you’ve just never seen it, you know. But I could tell you that it’s common.

Trisha Stetzel: Absolutely. Well. And oftentimes it’s the leader that needs the cultural shift. Right. And so probably why they continue to fire the entire team and hire a whole new team and have the same problem because they didn’t get to the root of it, which is in between their ears. I’m just guessing it happens, right? What? Um, so you described the negativity and how some of that may be seen physically in the workplace, maybe throwing a paper or throwing a pen. And so we see that negativity when you’re working with teams and you actually see that cultural shift from that negativity to positivity. What does that look like in the workplace and how does it impact performance and revenue in a business?

Debbie Longo: Well, if it a lot of times it happens pretty quickly. Okay. It’s unless it’s a serious, serious issue and it has to be done very gradually. But even though if I give them a plan and I say, oh, you know, it might take months and months and months, they’re going to most likely nine times out of ten, start to see results almost immediately, right within like maybe a week or a month or something like that. And that’s just because the way that I work, right? Because I know you know what’s going to happen, right? So when I see that, that’s why when I start to see that change. Right. The business owner, the client is seeing that also. Now it’s a lot of times somebody sees the the gifts that we get or the positivity somebody else sees it before we see it in ourselves. Okay. So you know that happens a lot okay. But again, there’s so many different situations. But it’s you can see it’s like literally a miracle coming true. Because if somebody knows that they cannot fix themselves. It cannot happen. It’s impossible. And I just sit there and I’m like, okay, you know? And I just listen because it’s only words. Because it’s not true what they’re saying, you know, because I know that I could fix whatever, whatever it is, it’s, you know, it it it doesn’t matter what it is, but they don’t see it that way because they don’t know. Okay. So, you know, there’s a lot of things here, but it’s a it’s a huge transition to go from negative to positive. There’s so many different, you know, ways that I could feel it. You know, that the business owner can identify it. It’s just hundreds of ways I do something negative and then I’m not doing that thing anymore. Right. So that’s positive. It’s the opposite.

Speaker4: That’s good.

Trisha Stetzel: Yeah, absolutely. Well and you know the the things that we think about and practice the most do become our reality whether it’s negative or positive. Uh, and we push that into culture in our businesses. So we’re about halfway through, Debbie, and I’m sure that there are people who want to connect with you already. How what is the best way for them to get connected with you?

Debbie Longo: Sure. Well, I have a website, Life in Bloom, NY for New York, and, um, they can fill out a contact form and everything on there. They can also look on the website because I have a lot of information on there too. And I’m on LinkedIn. Okay. Um, they can just punch in my name, Debbie Longo, and it’ll come up. It comes up as a, um, revenue strategist on LinkedIn only because I’m doing audits right now, so but it’s part of the coaching thing. So if they if they, you know, you know, get in touch with me, I can you know, I can explain it. Um, so but it’s really the same thing. But so those are probably the two primary ways.

Trisha Stetzel: Okay. Fantastic. Debbie. So you guys, life in bloom NY dot net is where you want to go. Or you can look up Debbie Debbie Longo. Longo life and bloom bloom, NY on LinkedIn and connect with her there. That’s how she and I found each other is on LinkedIn. So, Debbie, let’s jump back into the conversation that we were having and I’d like to tie this into burnout. So we talked about moving from negative to positive, creating unlimited growth and profitability in these businesses. Can we talk about how burnout plays into the the negative side of things and can maybe carry over when they’re first building this growth and profitability? Profitability?

Debbie Longo: Sure. Well, there’s it produces negativity obviously. You know, which is the most the most important thing that we don’t want. Um, but if I’m burned out, the common sense part of it is that I get very tired. Right. And I get sick and tired of being like this, having this attitude, doing these things. Okay. And this could be anybody, an employee or a business owner or whatever. But a lot of times the thing is that the burnout comes from what does it come from? Overworked and underpaid. So if they if the boss says, and again, this is another common issue, the boss says, oh, the person works till five, right? I know a lot of people work online and people work different hours. Right. So I’m just giving an example. Okay. The person works till five and the boss says the boss comes and pats them on the back and says it’s like 430 and says, oh, can you just stay an extra hour to do this one thing for me? And then the person says, okay, the next day the boss does the same thing. The person says okay. The next day the boss does the same thing. Now the employee is annoyed, okay, because they have things to do, and maybe they have to pick up their kids from school. Okay, you know, they might have to cook dinner or whatever. And the employee doesn’t want to say no because the employee thinks that she’s going to get fired. Okay. And she says yes. And then the paycheck comes. The end of the week comes. She gets the paycheck. She didn’t get paid for any of those days, any of those hours. Okay. So it’s like 3 or 4 hours in one week, okay. That they would say, oh, excuse me. They would say, oh, just do a little bit of this work.

Debbie Longo: Right. Sorry. And when they know that that work is going to take an hour, and that boss knows that that work is going to take an hour, and then he says, oh, can you just do a little bit of this? It’s not going to take that long. And then they’re there. You know what I mean? They’re there for an hour. So this is the thing. So that is a huge thing that bosses do. And then they feel that because the employee said that they would do it, that the boss doesn’t have to pay them. Now they get resentments. The employee gets a resentment, the boss, they have an argument about something, and then they get very angry. And then the employee now doesn’t care, right? Because of all this, that’s happening because she’s not getting paid. And then the boss says, we are going to have to come to an agreement that either you’re going to leave or you’re going to get fired. Okay. And now the employee loses her job when none of this had to happen at all. Okay. If the boss would just pay if you asked somebody if the, the the job duty and the contract that you signed with that company is 9 to 5. If you ask one employee or anybody to work 5:01. That is the the the manager’s or the executive’s duty. Okay. Ethically and morally and legally to to pay that employee. That’s what the employee is there for to get a paycheck and to, you know, be, you know, like what they’re doing or whatever. Right. But this is the thing. So there are a lot of examples of this, right? But to me this is like the most common sense thing. And it’s also the most common.

Trisha Stetzel: Yeah, absolutely. Um, can we talk a little bit about six Figure Shift Show, which is one of your podcasts? I’d love to hear a little bit about the show. And if it’s I don’t is it a solo podcast? Are you inviting guests and what that looks like?

Debbie Longo: Right. So I have two podcasts, Behavioral Profit and six figure shift show. But what happened was people were because I have a forum for people to fill out, right. And I have a lot of episodes. I have like 25 episodes in like three months. Okay. So what people would I know what people were doing was they were filling out. They were starting to fill out the application for the behavioral profit, and then they realized they didn’t qualify because they couldn’t answer the questions. So they called me or, you know, on email or whatever, got in touch with me and said, I don’t qualify for this. And I said, why? And then they said, well, you know, this is my business. I do this and that, this and that. So I made a show. It all started with one person. Okay. So I made a show just for I know it’s like, you know, this is what I do, right? I’ll do it. You know, anything for anybody. It’s like weird. So I made a show just for somebody. Then somebody else came along, the same thing happened, and then somebody else came. The same thing happened, right? And so now I have the show, but the whole thing is on behavioral profit. Okay.

Debbie Longo: But it indicates it, right? It tells you in the beginning, you know, even in the title. Right? It’ll say six figure shift show, but it’s all on behavioral profit. But eventually I’m going to separate it. Okay. And the behavioral profit is exactly what I talked about in the beginning of this podcast in my introduction. It’s the opposite of psychology. I don’t do psychology. Okay. I’m not a psychologist. I’m not a therapist. I’m not certified. Okay. In that field, not only would it be illegal for me to do right, but this is what I’m trying to not to do, okay? Because so many people, for so many people, it just doesn’t work. Right. And I’m the type of person that even if it’s virtual, right? I’m not sitting at a desk, okay? They’re showing me, you know, their office through the camera, you know, through video conferencing or whatever. It’s a very on, hands on thing. Believe it or not, even though I’m not really there. Right. So there’s all, you know, there’s all different things. You know, I have them sometimes I have them put up posters like in their office, like think positive, different things like that. It’s called visual manifestation. That’s what it’s called. But that’s another whole story.

Trisha Stetzel: That’s another podcast I think. Daddy, don’t start another one.

Speaker4: Right. Exactly. Don’t start another one.

Trisha Stetzel: Um, tell me who your who are your best clients? I know that they need to want and, uh. And they need to want change. They, they need to want to get from negativity to positivity. But who are your typical clients that you work with.

Debbie Longo: Right. So believe it or not, okay, like any business or anything, the people who are familiar with your business are most likely going to be your best clients. Okay, from down from the fast food store, you know, restaurant all the way up to, you know, stockbroker, you know, financial company, okay. Because they’re going to understand really what you’re doing, okay. And they’re going to 100% believe in it rather than trying to convince somebody to believe in it. Okay. So the people that really understand and anybody I can help anybody, they don’t have to be in this specific field, okay. But I’m just doing it for the purposes of answering your question and just making sure that, you know, this is clear, which is fine. The question is fine. Okay. So. People who are in the health field, in the mental field, natural health, chiropractors are okay. Astrologer I had an astrologer on my show once. Um.

Speaker4: Okay.

Debbie Longo: Maybe medical doctor, because a lot of times they medical doctors now they teach about health and holistic different things like that. Okay. But most of the time a massage therapist. Okay. I had another guest, too. That was a massage therapist. I had one that was a psychotherapist. Also. I had another guest too, but she was a coach and she did other things too. She just didn’t do, you know, she just didn’t do your typical talk therapy. She did other things also. So people who are in the holistic field, okay, and who understand mental health and who go beyond giving medication, you know, what we teach in the Western world, okay, take a pill and that’ll solve your problem. You have anger. Okay. I’m going to prescribe you some medication. Just take a pill, okay? If you’re in a depression because of why, you know, there’s a lot of.

Speaker4: Reasons why, right?

Debbie Longo: I’m going to give you a pill. Take this. Right. And then you’ll get out of the depression. It works. And then this is just my experience. If you’re taking the pills and it’s fine, that’s great. But a lot of people, it works. And then it doesn’t work anymore. And then they come back to it because they haven’t solved the problem in the first place.

Speaker4: Right.

Trisha Stetzel: And one pill leads to the next pill to the next pill. And by then we’re just masking side effects of all of the things right that we’re putting into our bodies. So I love that you, um, have a lot of clients that are in the holistic space. Uh, I love, uh, that we take care of people holistically from, you know, business all the way to personal and sleep and all of the things that we should be doing. But I also understand that you can help anybody out there who’s looking to move from this negative space to this positive space. So as we wrap up today, I have one more question for you. Your company is called Life in Bloom. So if you could leave our listeners with one piece of advice about how leaders can truly bloom in both business and life, what would it be?

Debbie Longo: Think about what we talked about today on this podcast. Everything that we spoke about and think if you can relate to anything. If you can relate to one single teeny drop of one part of any sentence that we talked about in this podcast, then think about if you might need help in any way, shape or form. And also you can do an inventory yourself. You know your workday. You know your workplace. Okay. Take a piece of paper. Say this is the start of my workday. And as things go on, do write it down. This one was angry at me. I was angry at that one. And then do an inventory. And then by the end of the day, look at that. Okay. And that will tell you most likely. Okay. What your problem is. Right. So these are things that people can do on their own. But that’s not going to solve the problem. That’s going to tell you what the problem is. That’s it.

Speaker4: Mhm.

Trisha Stetzel: Okay. And then you’re going to help them get to the core and actually make the shift.

Speaker4: Right. That’s the point. Right. Exactly right. Exactly.

Trisha Stetzel: Debbie this has been such a great conversation. Thank you for coming on with me today.

Debbie Longo: Thank you for having me I really appreciate it. It was fantastic.

Trisha Stetzel: Yeah, absolutely. So you guys, if you want to connect with Debbie, of course all of this will be in the show notes. So if you’re sitting in front of your computer you can just point and click. Otherwise, when you get home from listening to this in your car, you can visit Life in Bloom, NY for New York dot net, or you can connect with Debbie on LinkedIn. Debbie I l o n g o and it will also say life in bloom and why there? Debbie, again, it has been such a pleasure to have you on the show.

Debbie Longo: Thank you very much. I really appreciate you having me. Thank you.

Trisha Stetzel: That’s all the time we have for today. If you found this conversation that I had with Debbie today. Of value or even of greater value than you could have ever imagined, then please share it. Share it with a fellow entrepreneur, a veteran, or a Houston business leader. Ready to grow. Be sure to follow, rate, and review the show. It helps us reach more bold business minds just like yours and your business. Your leadership and your legacy are built one intentional step at a time. So stay inspired, stay focused, and keep building the business and the life you deserve.

 

Nathan Turner with Earnest Investing

October 6, 2025 by angishields

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Nathan-TurnerNathan Turner is a seasoned mortgage note investor and the visionary behind Earnest Investing, a firm dedicated to helping individuals achieve passive income through note investing. With a strong foundation in real estate, Nathan made the strategic pivot from traditional property ownership to mortgage notes—an asset class that allows investors to diversify their portfolios while generating reliable, secured cash flow.

Through Earnest Investing, Nathan guides investors in understanding and entering the world of note investing with a focus on sustainability, ethical loan structuring, and long-term wealth building. His approach is rooted in years of hands-on experience and a commitment to education, transparency, and trust.

In his conversation with Trisha, Nathan detailed his journey into note investing and the motivations behind launching the Diversified Mortgage Expo, an annual event that brings together thought leaders and practitioners from across the note investing and seller-financing sectors. He emphasized the power of seller-financed notes—particularly in Texas—and how they can serve as a powerful tool for both buyers and investors. Earnest-Investing-logo

Nathan also previewed his upcoming book, “Passive Secured Unique”, where he shares strategies for building a retirement portfolio through mortgage notes. Throughout the conversation, he underlined the importance of investor education and ethical practices as key drivers of long-term success in the note space.

Whether you’re new to note investing or a seasoned investor looking to expand your portfolio, Nathan Turner offers the tools, experience, and community to help you earn passively, securely, and intelligently.

LinkedIn: http://www.linkedin.com/in/nathan-turner-a9a1b510
Website: https://earnestinvesting.com/

Transcript-iconThis transcript is machine transcribed by Sonix

 

TRANSCRIPT

Intro: Broadcasting live from the Business RadioX studios in Houston, Texas. It’s time for Houston Business Radio. Now, here’s your host.

Trisha Stetzel: Hello, Houston. Trisha Stetzel here bringing you another episode of Houston Business Radio. Today’s guest is Nathan Turner, founder of Earnest Investing and a seasoned mortgage note investor. We’re going to talk a little bit more about that later. After years in traditional real estate, Nathan transitioned into specializing in mortgage notes, helping investors diversify their portfolios and generate steady passive income. He also runs the Diversified Mortgage Expo, an annual event that brings together experts in note investing and seller financing. Nathan’s mission is to build lasting relationships and educate investors at every level, and he’s here to share why? Note investing is a powerful alternative to traditional real estate. Nathan, welcome to the show.

Nathan Turner: I’m so glad to be here. Thank you so much.

Trisha Stetzel: I’m very excited to have you today. So tell us a little bit more about Nathan and then let’s dive into earnest investing.

Nathan Turner: Yeah. Sounds good. So I’m Nathan Turner. I have been in note investing for about 15 years. But outside of that, probably the most unique thing is I live in Canada, so I live just outside of Calgary, Alberta. Uh, which, if you don’t know, that’s fine. There’s the Calgary Stampede. If you’re in the rodeo business, you maybe have heard of that. If not, I’m about an hour outside of Banff and I think everyone’s heard of that one. And it’s it is as pretty as all the pictures. It’s as pretty as everybody says. So if you haven’t visited yet, it’s definitely worth it. Um, I, uh, I’d like to just be outside as much as I can. I’d like to go and visit all the mountains. I like to go and hike. I like snowboarding, I like doing all those fun things and got my three kids, and we tried to go on as many adventures as we can. And, uh, my wife, of course, is always by my side and she’s the best.

Trisha Stetzel: And we had to put that in there. Uh, she didn’t pay us. I’m just kidding.

Nathan Turner: No.

Trisha Stetzel: Well, we. And we have something else in common. We love snowboarding, too, so we’ll have to have a.

Nathan Turner: Fantastic.

Trisha Stetzel: Nathan. Excellent. Uh, okay, so let’s talk a little bit more about your business. So tell me more about earnest investing.

Nathan Turner: Yeah. So earnest investing is a is actually a fund that we put together a little over a year ago. Um, and it is based on, you know, investors put money into the fund, and then I go out and buy mortgage notes. And in Texas there are deeds of trust. But same thing. Uh, not the same thing, but For our purposes, the same thing. It’s. It’s a loan against a property. Uh, so somebody, you know, they want to go and buy a house. Great. So you typically we go to the bank, uh, we get a loan from the bank. They set it up as either a mortgage or deed of trust, depending on the state. At some point in the future, uh, the bank or the lender, whoever it is that gave you that loan says, you know what? I would rather recapitalize, get my cash back and move on and do something else with that capital. So then they contact somebody like me and I say, well, I will do that. I will buy whatever that loan is that you’ve got. Outstanding. Uh, and I step into the role of the lender. So I don’t actually lend out the money, but I do. I technically am a lender. I step into that role and I become the bank for whoever’s living in the house.

Trisha Stetzel: Okay. Very interesting. So you started in traditional real estate, uh, before you transitioned into mortgage notes. So number one, what made you shift and what advantages denotes offer that people often overlook?

Nathan Turner: So why did I shift? That’s a great question. So I really like let’s just, you know, get it straight. I love real estate. I’m a big, big fan. Um, I was doing fix and flip back when it was really easy to do that 2005 and six, where the market was just really conducive to fix and flip. It was very easy to do. Um, as the market turned, I got stuck with actually just one property that I ended up becoming a landlord. I liked that much less, uh, being a landlord was a lot more work and, uh, just yeah, a lot more to do, more headaches and things to deal with. Uh, but I did like that monthly income, and that was an attractive part of it for me. So I didn’t like the landlording thing I did. I do like real estate. I like that there’s a hard asset there. I was introduced into this world of of note investing, uh, about late 2008 and 2009, where, um, you can buy just the loan instead of taking over the property as the bank. We don’t actually take ownership of the house. So whoever’s living in the house, they still retain ownership, but the loan itself transfers over to me. So what that means for me is I get all of that monthly income, the part that I did like without having to take care of the property, the part that I didn’t like. So to me, it was just like the perfect marriage of of how this all comes together and best of both worlds in my mind.

Trisha Stetzel: Yeah, absolutely. So my next question was going to be, how does the investor actually make money from buying the loan? So do you want to take that a little bit deeper for us?

Nathan Turner: Sure. Yeah. So um, when I’m looking at buying any kind of a loan, Let’s put some numbers behind it just to make it a little easier to visualize. So we’ll use easy numbers. These are maybe not realistic, but just stay with me. So let’s say the balance of the loan is $100,000. The house is worth 150. Um, I would come along and there’s a lot of factors that go into it. What’s the interest rate? You know, how long is the term, uh, where is it located? When what’s the payment history? All those kind of things go into it. But for super simple discussion we say, okay, so if the balance is $100,000, um, I’m willing to pay out the bank and become that the new bank and step into that role. I anytime that I’m going to do that, I am taking on a little bit of a risk. Uh, you know, I haven’t formed this relationship with the borrower. I this is stepping into a different situation. So it’s always done at a discount. So if it’s $100,000 balance, I’m probably not going to pay more than, let’s say, 80,000. And again, like I said, there’s lots of factors and there’s lots of things that go behind that. But in any case, I’m going to buy it at some kind of a discount. So because I’ve bought it at a discount, whatever that posted rate is, let’s say the rate today is 7% because I bought it at a discount. My return would actually jump up to nine, ten, 11 somewhere in there depending on on all those other factors. So automatically I end up stepping into a higher return. Plus I’ve got an additional equity position in there. So it just increases my safety, helps me feel a little bit better about the whole investment as a whole.

Trisha Stetzel: Yeah, absolutely. Okay. So I’m guessing I’m not the only one. Some of the listeners have probably never heard of this before.

Nathan Turner: Most likely.

Trisha Stetzel: Yeah. So I’m curious because you’ve been doing this, it sounds like since around 2008, 2009. Um, are you seeing trends in your industry where more people are doing node investing? Or is it still like this big secret?

Nathan Turner: It’s mostly secret still, which is it’s fascinating to me because it’s actually been around a very long time. And especially in Texas, seller financing is done more in Texas than anywhere else in the country combined. In fact, there’s a higher rate of seller financed loans being created than anywhere else. Even if you combine all the other states together, they don’t add up to what Texas does. So I’m actually a big fan of Texas loans. They’re fantastic. But because of that, uh, I forgot where I was going on that.

Trisha Stetzel: Yeah. No worries. It was. I was asking if it’s still secret or are you seeing.

Speaker4: Yeah. Yeah, yeah.

Trisha Stetzel: That way.

Nathan Turner: Right. So yeah, it’s still relatively unknown, which is kind of interesting and I, I honestly don’t exactly know why. Um, it’s a great business and there’s not a ton of barriers to entry there. There’s certainly some education that you need to get because we’re dealing with the finance, not the property. Uh, which takes a little while to get your head around, but, uh, but because of that fact, maybe that’s what it is, but I’m not exactly sure why. It’s not as well known as I think it should be. But anyway, I don’t mind it being a secret either, so I guess I’m okay.

Trisha Stetzel: Well, it’s not a secret anymore, because everyone’s listening.

Nathan Turner: Nathan, right?

Trisha Stetzel: Yeah. Um, so we’re about halfway through, and I’m sure people are already interested in having a conversation. Especially my Texas friends may want to learn more or even have a conversation with you. What is the best way to connect with you?

Nathan Turner: Nathan I think probably the best way is to just go to the website, uh, which is Ernest Investing.com, and that’s e a r. So Ernest Investing.com is, uh, place where you can learn a little bit more about notes. There’s a link there to the Diversified Mortgage Expo. And then of course, there’s a couple of different places on there where you can create an appointment with me and we can have a conversation.

Trisha Stetzel: Fantastic. And you guys, as always, I’ll have that in the show notes. So if you’re sitting in front of your computer, you can just point and click to find out more about Nathan, his business, as well as a few other things. So, Nathan, I heard through the grapevine that you have a book coming out. Can we talk about that?

Nathan Turner: Sure. Well, I’m just putting the finishing touches on it, so it should be ready here very shortly. I think it’ll be ready by the time this airs.

Speaker4: But yes, it is.

Trisha Stetzel: Tell us more.

Nathan Turner: I’m really excited about this because it’s something that I’ve been thinking about for a long time. I think part of me thought, you know what? I think I need enough experience to be able to have the right to write a book. Uh, and I feel like I’m there now. So the book is really all about, um, my journey and notes in general and what that’s all about. And I’ll turns out it just kind of in the writing of it. It really kind of focused on the community of note investing and what a big deal that is and how important that is to just get into this world where generally we pretty much all know each other and I love it. I love that we get to just be this, you know, little secret society almost. We’re doing this business. It’s great.

Trisha Stetzel: Yeah, I love that. Okay. So have you titled the book yet?

Nathan Turner: Yes, it’s called Passive Secured Unique, which is the tagline for my business.

Speaker4: Okay.

Nathan Turner: And yeah, so it’s just talking about this really cool business which is passive and secured by real estate. And it’s really unique. Not a lot of people know about it.

Trisha Stetzel: I love that, that’s fantastic. So where can folks find it, since we know that it’s going to be out and ready for purchase?

Nathan Turner: Yeah. Uh, at the very least on the website, we’ll we’ll have links there to be able to acquire it. However that’s going to go out. We’re not exactly sure yet. But, uh, but definitely on the website. That’ll be the place to start.

Trisha Stetzel: Fantastic. Congratulations. That is an amazing accomplishment. And yes, you’ve been doing this business absolutely long enough to write about it. So you guys go to Ernest Investing.com e a n e investing.com to check out that information around the book. All right, Nathan, I want to know a little bit more about the Diversified Mortgage Expo. What time of year does that happen? Tell me who should come to it where it happens?

Speaker4: Yeah.

Nathan Turner: Diversified Mortgage Expo is so much fun. We we took this over. My wife and I, we, uh, took this over about three years ago. Uh, we run it at the beginning of May, typically that first weekend in May in Nashville, Tennessee. And it’s just a place for everybody to come together and everybody is anybody who’s brand new to the business, and they’ve just barely heard about this all the way to people who have multi-million dollar funds. And it just it it makes me so happy to see all these people coming together. And node investors are some of the friendliest people out there and so open and so sharing with everything. So somebody who’s brand new can show up and go and sit at the same table as somebody who’s very seasoned and, you know, has all these assets under management and everything else, and they can have a really great conversation and there’s no judgment. There’s no like, oh, well, talk to me when you’ve done this a while and there’s nothing like that. It’s very inviting. It’s very open. We come together the night before we start the conference. We do an ax throwing tournament, uh, just to help break the ice and have some fun. And then it’s a no sales, you know, purely in informational, educational, so that you can learn more about this. And, and really the idea is that you can meet other people that are in the business so that you can start making some connections and get some business done.

Trisha Stetzel: I love that. Okay, so Nathan’s giving us some information about the secret society of node investing and this expo. So you guys if you want, if you’re interested in node investing and you want to learn more about the expo, please reach out to Nathan. I am sure he’s happy to share the information about both with you guys. All right. I want to jump back if it’s okay. So that was fun, but I want to jump back over to node investing. What are some of the biggest challenges that you see in that space, and how do you coach others or even yourself, uh, to overcome those challenges?

Nathan Turner: So there’s a few things. Um, regulation is a big one. And just learning the ropes. And part of what makes that challenging is. Yes, there are some national standards, but then there are also some state specific standards. And so learning what’s okay in Texas versus Florida versus Ohio, uh, and they’re very different. And they’re depending on what happens and how it’s set up, how you deal with a non-performer if they start, if they default, what happens there? Each state has their own way of dealing with it. So getting that education up front is really important. And again, that’s not a pitch because I don’t teach. But I can certainly introduce you to some people who do. So understanding how it works to begin with, that’s a that’s a major challenge. And that’s something that you really need to focus on before you decide you want to jump into this. On the back end of that, let’s say you do end up getting a defaulted note. Let’s say, you know, somebody’s paying. Something happens. Uh, there’s some life challenge that comes their way and they’re not able to make payments. Almost always, I’ll just preface that almost always, if we do end up going to a foreclosure, it’s usually because the house is vacant.

Nathan Turner: Uh, and maybe they’ve passed away or they’ve abandoned the property. That’s usually when foreclosure happens. It’s very rare that we actually foreclose on a person. It’s usually just on an empty house. That being said, once we take back that property, that’s the next big risk is we’re getting into a property where because we’ve only bought the note, uh, we don’t actually have the right to go inside that house. Unlike traditional real estate. So as much as we have seen it from the outside, we’ve sent somebody out there to go and look at it and observe and everything else. It has happened for sure. Where we take back that property, we get inside and. Oh no. And it’s certainly not what we thought it was going to be. So that’s the it taking back that house. And then, you know, maybe we start doing renovations and we open up a wall and we go, oh, shoot, there’s that. Uh, and that’s the risk where we end up, um, having most of our challenges is when we actually start dealing with the property itself.

Speaker4: Wow.

Trisha Stetzel: Okay, that sounds a little scary.

Speaker4: Uh, so they’re a little bit risky.

Trisha Stetzel: A little risk involved, right? Uh, it’s not all, um, roses, right? Uh, and I think with any, any kind of investing, there’s a bit of risk or calculated risk.

Speaker4: Um, when.

Nathan Turner: Absolutely. And it’s something you need to be aware of and, and to take into account, like you say, it’s not all sunshine and rainbows. I wish it was. That would make my life so much easier. But no, it it’s a real business. There are real challenges. Uh, so you just need to be prepared for that.

Trisha Stetzel: Okay, so, Nathan, um, we know there’s a book coming out. It’s probably already out. Uh, for those of you who are listening today. So go and take a look for the book on Ernest Investing.com. What’s next for you, Nathan? And for earnest investing.

Nathan Turner: I. I am in the midst of, um, preparing my long term play. So as I’m running this fund, part of that, you know, my income is, of course, mixed in with that. Um, and then a big focus for me is building up my own portfolio. And for me, this is my retirement. Um, the plan is, you know, get a whole bunch of notes, uh, that are making monthly payments. And then there’s some management involved with that, of course. Uh, but more or less, I’m, you know, quote unquote, retired where my wife and I can go and travel. My, our kids are just about all gone. Uh, we’ve got one left in high school for another couple of years, and then he’ll move out. And then I don’t know, you know, whether that’s going visiting kids or whether that’s going and doing whatever, uh, different service around the world or who knows what. But, uh, but we’ll be set up to where we can make that choice, and we can have the freedom to be able to go and do whatever we want to do, whenever we want to do it. So that’s the long term play.

Trisha Stetzel: I love that when you first got into real estate, did you think this was going to be the legacy? Uh, the long term plan for you was real estate.

Nathan Turner: Um, I was hoping it would be I. But at the same time, when I very first got involved, it was fix and flip. And so that’s very physically taxing. And so I recognize that, um, you know, I can only last so long doing that kind of thing. Uh, so that was part of the question is like, how do we make this work long term? And, you know, you can hire crews and all those kind of things. Uh, and definitely that works. But the market’s not always really good for flipping. So. Okay. What about renting. Well same thing then you now you’re dealing with tenants and there’s turnover and again repairs to the property those kinds of things. So surely there’s something else, a different way that this can work. So that’s why I think notes is such a great fit for me.

Trisha Stetzel: Yeah. So you talked a little bit about or you just said you were introduced to note investing around 2000, 2008. Can you tell me a little bit more about that experience? So you’re in traditional real estate. You’ve done all the hard work, the labor behind fix and Flip. Uh, and you were introduced to note investing. So how did that even happen?

Nathan Turner: Yeah. You know, it’s another one of those cases of right place, right time, uh, where I, a colleague of mine, he called me up and said, hey, I’ve got this opportunity. Are you interested? We had, uh, been given charge over about 60 properties, mostly centered in the Midwest. Uh, a couple kind of spread out here and there. But it was a deal where these investors had bought this portfolio of properties. They’re supposed to flip it out to another group. Of course, this was back in 2007, when everything seemed like it was never going to end. Uh, the deal went south, and now they’re stuck with all these properties. So they’d contacted us and said, okay, so can you guys do something? Uh, they had their own, you know, full time jobs. Whatever. Can you guys figure this out? So we we thought we’d come up with the whole concept of seller finance. We thought we were pretty smart there, uh, because, again, we’d never heard of it. It’s still not that common. So we started selling these houses on terms. So basically seller financing, uh, we would take a down payment and then structure a monthly payment plan that included principal and interest payment.

Nathan Turner: And again, we thought we’d invented seller finance. So it was in the in the time where we had created some of these notes and I was looking for, okay, so what’s our back end like? We I don’t know that we want to hang on to these long terms. So surely, you know, you can sell a turnkey rental. So to me this is even better. We don’t even have to take care of the property. So, doing some internet research, I went and took a class down in Houston. In fact, uh, where it was all about this guy that was teaching about, uh, buying the kind of notes that I was creating. So I thought, oh, this is perfect. What a great fit. And then in the course of that, um, class, he said, well, there’s a conference coming up in fall of 2009, in New Orleans. You should come and check that out. And I go into this room and there’s like 200 investors in there that have been doing this for 30 years. And I’m like, this, this is a thing. People do this. No way. And so to me, that was it. Like I was hooked right away.

Speaker4: Yeah. That was really the introduction.

Nathan Turner: Right place, right time.

Trisha Stetzel: Yeah, I love that. Uh, maybe you should come to Texas and buy the billion dollar lottery ticket, and I’ll. I’ll be your best friend. I’m kidding.

Speaker4: There you go.

Trisha Stetzel: Right place at the right time.

Speaker4: Yeah.

Trisha Stetzel: Um, okay, I’ve got one more question for you as we wrap up, Nathan. Looking ahead. Um, what do you see as the future of node investing? And how do you think it’s going to open up new opportunities for everyday investors who have maybe never considered it, like you so many years ago?

Nathan Turner: Yeah, that’s a great question because, um, I think partially, you know, to understand the future, we got to look at the past. So as I was getting into this business, I thought, so how long is this going to last? You know, what’s the opportunity here is kind of trying to plan for the future, to see exactly this, you know, how long could I do this? And, uh, in the middle of doing that, I’m like, okay, well, these guys have been doing it for 30 years, you know, since the 80s. Whatever has been around longer than that. And then it was watching a movie with my wife about somebody in the 1800s where this guy had bought this woman’s debts, and he was kind of holding it over her. And now I own your debts. And I was like, wait, wait, that’s what I do. I buy other people’s debts. I’m like, okay, so it’s been around at least that long. And then later we’re, you know, in Sunday school and church and and talking about buying debts in the Bible, I’m like, wait a second. So it’s been around really pretty much forever. Uh, going forward, I think that seller finance is going to be I think it’s going to become more and more common.

Nathan Turner: Uh, dealing with banks is increasingly more difficult. And there’s a better way that within reason, of course, like we we have to set up these loans that are ethical and proper. We never want to be taking advantage of anybody. Um, but there are many situations where banks really don’t know how to deal with somebody who’s self-employed, for example. Um, and we’re seeing a rise in that, and people are starting to work for themselves more. Well, if banks can’t figure that out, that’s where we come in. And then we’ve got these seller finance, uh, type of offers that we can come up with. And then that creates a secondary market where somebody says, well, I’ve created this note now I’d like to cash out of it. So they come in, contact somebody like me. I think that that’s going to be a bigger portion of what we’re buying going forward. Uh, barring something happening in the world that that creates another opportunity. But there’s always going to be something out there for sure.

Trisha Stetzel: Yeah, absolutely. Well, this has been so much fun, Nathan. I learned something that I had no idea. I’m so glad that we, uh, had the opportunity to have this conversation today and appreciate you sharing so much information about the secret society. There might be people who are interested in joining. I’m just saying.

Speaker4: Absolutely, absolutely.

Trisha Stetzel: Nathan, one more time. Share your contact information with the audience, please.

Nathan Turner: Yeah. So the website is Ernest Investing.com. Uh, and that’s e n e s t, and, uh, that’s the place to go for whatever you want to learn some more about it. If you want to connect to the Diversified Mortgage Expo or if you wanted to set an appointment and come and talk to me, and I’m happy to chat and just see what we can do together.

Trisha Stetzel: I love that, or by or by Nathan’s book or by.

Speaker4: Or find the book there too. Yeah.

Trisha Stetzel: I love this. Well, thank you so much. I appreciate your time today, Nathan.

Speaker4: Thank you.

Trisha Stetzel: That’s all the time we have for today. If you found value in this conversation I had with Nathan today, share it with a fellow entrepreneur, veteran or a Houston leader ready to grow. Be sure to follow, rate, and review the show. It helps us reach more bold business minds just like yours and your business. Your leadership and your legacy are built one intentional step at a time. So stay inspired, stay focused, and keep building the business and the life you deserve.

 

BRX Pro Tip: Generating Referrals Without Making It Weird

October 6, 2025 by angishields

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BRX Pro Tip: Generating Referrals Without Making It Weird
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BRX Pro Tip: Generating Referrals Without Making It Weird

Stone Payton: And we’re back with Business RadioX Pro Tips. Lee Kantor, Stone Payton, here with you. Lee, I want to chat a little bit about generating referrals, and maybe it’s just me, but I doubt it. I always feel a little bit sheepish, a little bit weird, I don’t know. Sometimes I’m a little reluctant to jump in and try to get referrals. Any ideas on that?

Lee Kantor: Yeah. I think it’s so important. Especially in professional services and with all the business coaches we work with, it’s important to have some sort of referral strategy that you can execute without making it weird. So many coaches and professional service advisors rely on word of mouth and referrals to grow their business. So you have to get this right.

Lee Kantor: Here are some tactics for authentic referral requests without sounding desperate. Number one, deliver value before the ask. Before you even think about asking for a referral, make sure you’ve genuinely helped your client or contact achieve some sort of real result or solved an actual pain point for them. So show up. Add value. Prove your worth. Then a referral just feels like a natural next step.

Lee Kantor: Number two, be specific. Don’t ask, “Hey, do you know anyone who could use my help?” That’s too vague, and that puts pressure on the other person to think about it. And you don’t want them to be doing too much work.

Lee Kantor: At Business RadioX, we asked for business coaches. That’s our avatar right now. And we make it simple for them to say, “Oh, I do know someone like that.” So make sure you make it easy for them.

Lee Kantor: So in order to make it easy, I would recommend drafting some sort of an intro email that they can just copy and paste. Offer to connect directly, or even record an audio or video that they can forward. You want to make it as easy as possible, as seamless as possible. So the less work they have to do, the more likely they’ll actually refer you, and you’ll be keeping it all feeling effortless and not awkward.

Lee Kantor: This is something that I highly recommend anybody in professional services or a business coach to try. You want to have kind of a machine in place that makes this type of referral generation easy without making it weird.

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