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Episode 64: The One Thing You Need to Know About Process Improvement – Alicia Butler Pierre

September 23, 2019 by Garrett Ervin

Business Infrastructure

Episode 64: The One Thing You Need to Know About Process Improvement – Alicia Butler Pierre

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Processes not only ensure consistency with how you make a product or deliver a service, but they directly impact your customer’s experience. In this Season 5 finale, Alicia Butler Pierre, host of the Business Infrastructure show, shares what a process is, its importance in building business infrastructure, and the one thing you need to know about improving one. Listen in as she describes the stages of her podcasting process to illustrate how to execute process improvement. It might be a fun exercise to go back to previous episodes to determine if you can detect the improvements she talks about from season to season! Leave a comment and let us know what you find.

Monologue: Alicia Butler Pierre, Founder & CEO – Equilibria, Inc.

Location: Atlanta, GA USA

Show Notes:

- Behind the Facade: How to Structure Company Operations for Sustainable Success: Alicia’s book with a full chapter on process identification, documentation, and improvement (Chapter 8).
- Top 10 Factors to Consider When Outsourcing Process Analysis Work: an article by Alicia to help you identify the best resource for your process improvement initiative.
- Contact Alicia to Help You With Your Process Improvement Initiative
- 48 Laws of Power: a book by Robert Greene. Note the 45th Law: Preach the Need to Change, but Never Reform at Once.

LEADER DIALOGUE: Transforming Healthcare Financial Billing

September 20, 2019 by Garrett Ervin

Gwinnett Studio

LEADER DIALOGUE: Transforming Healthcare Financial Billing

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Duffie Dixon, Alan Nalle, Jennifer Strahan, Lisa Counsell

Topics discussed on this episode of “Leader Dialogue” include:

Professional Experience: This includes Alan Nalle’s background and a brief overview of PatientCo and the services they provide their customers.
Current state: Current strategies and opportunities for improvement in the area of the patient financial experience for health systems.
Performance excellence challenges in the Age of Consumerism: How Consumerism has changed patient’s loyalty to providers and healthcare systems. Learn how Patientco is leading the way to bridge this gap.

Alan Nalle/Patientco

Alan Nalle is Chief Strategy Officer at Patientco, developing strategies and supporting plans for Patientco to deliver unique value to its clients. Prior to Patientco, Alan served as a Managing Director in Accenture Strategy’s Healthcare practice where he led projects addressing many of his client’s most pressing issues related to growth and innovation for leading Providers and Payers.

Patientco is a payment technology company headquartered in Atlanta, GA founded specifically to re-think the healthcare payment experience. Patientco brings world-class payment infrastructure together with intuitive consumer payment tools informed by analytics to create a superior billing experience to deliver more payments to Health Systems.

About SOAR Vision Group

The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.

About the Baldrige Foundation

The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

MARKETING MATTERS WITH RYAN SAUERS: Jason Campbell with QBJCdigital and David Greene with Sterling Seacrest Partners Inc.

September 19, 2019 by Garrett Ervin

Gwinnett Studio

MARKETING MATTERS WITH RYAN SAUERS: Jason Campbell with QBJCdigital and David Greene with Sterling Seacrest Partners Inc.

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Jason Campbell/QBJCdigital

As a leading Digital Transformation and Information Technology Staffing and Recruiting Agency, QBJC Digital specializes in connecting the best talent with the best companies. QBJC offers contract, contract to hire, permanent placement services, and technology solutions in the commercial and government space. They pride themselves on helping you deliver talent that has experience in Software Development, Information Security CISO, Information Architecture, Infrastructure, UX Design, Visual Design, Cloud-Enabled Business/Architecture, and Technology Solutions.

David Greene/Sterling Seacrest Partners

At Sterling Seacrest, they are here to serve as your risk advisors first and insurance broker second. They have a highly skilled team ready to collaborate with your business to position you to reach your goals. They believe in a customer-centric, highly collaborative process that results in uniquely tailored insurance and consulting solutions. Sterling Seacrest Partners does what they do, to let you focus on what you do.

Jane Bishop/Take the Next Step

Jane Bishop, is CEO of Take the Next Step which emerged out of her passion to help others “go for their It.” She helps small business owners and entrepreneurs strengthen and align with their inner core for success by using her coaching and training skills. When you work with Jane you will experience accomplishing your “it” and be a greater influence to those around you. Jane uses her E4U system to help clients get to the core faster to create and execute a plan for effectiveness. Jane is also a professional speaker and published author. Curious? Reach out and book a complimentary session and see where that leads.

Ryan Sauers/President of Sauers Consulting Strategies

Ryan T. Sauers has spent 25 years leading and/or consulting with visual communications and marketing related organizations. Ryan is President/Owner of the consulting firm, Sauers Consulting Strategies; Our Town Gwinnett Magazine (2 monthly magazines); and its parent company End Resultz Media.

Key areas of focus of the consulting firm include: sales training, marketing strategy, personal branding, leadership development, and organizational change.

Sauers is a frequent national speaker and columnist. He has been recognized as one of the top 80 CMO’s in the world and achieved the top designation of Certified Marketing Executive through Sales and Marketing Executives International.

Sauers is an adjunct university professor teaching leadership, marketing, and communication courses to current and aspiring leaders. Ryan is a Certified Myers Briggs, DiSC, and Emotional Intelligence Practitioner.

Ryan is working on his Doctoral degree in Organizational Leadership and is host of the radio show Marketing Matters. Sauers is author of the best-selling books Everyone is in Sales and Would You Buy from You? More info at: RyanSauers.com or OurTownGwinnett.com.

Show Overview

Marketing Matters with Ryan Sauers is a radio show presented by Athens Orthopedic Clinic and The Heart of What Matters. The show discusses topics as they relate to marketing, communications, sales, leadership and more. Host Ryan Sauers, a best-selling author and national speaker, discusses how these topics play a role in every aspect of our lives. Each episode shares tangible nuggets of information that listeners can easily understand and apply to their everyday life, whether personal or business. The show challenges listeners’ current state of thinking so they can grow to new heights and see new opportunities in business or life: which is rapidly changing, multi-generational, and noisy in nature.

Steve Galvin with LexisNexis

September 19, 2019 by Garrett Ervin

ePresence

Steve Galvin with LexisNexis

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Steve Galvin/LexisNexis

This month’s guest is Steve Galvin and he joins his older brother, Mark Galvin, to talk about his three-year fight with pancreatic cancer. Steve is a sales executive with LexisNexis, but this episode focuses on his ongoing fight against cancer.

Steve’s story is rather incredible. From losing 115 pounds, to the mental anguish caused by chemotherapy, this is a story that shares how difficult it is to fight cancer and the toll on loved ones.

This is a departure from the social media conversation Mark normally focuses on, but we all need to hear this story since we all deal with cancer, either through a friend, loved ones, or personally.

Mark Galvin/ePresence

ePresence provides personal branding services for individuals, executives and entrepreneurs. They leverage social media on an individual level since that is where the audience is most engaged. Mark Galvin, CEO and Founder of ePresence, is a personal social media expert with 29 years of business management and hotel industry experience including stops with Marriott, Hyatt, Omni and IHG.

SIMON SAYS, LET’S TALK BUSINESS: Scott Francis with Trust Stamp

September 19, 2019 by Garrett Ervin

Gwinnett Studio

SIMON SAYS, LET'S TALK BUSINESS: Scott Francis with Trust Stamp

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Scott Francis/Trust Stamp

Trust Stamp captures any biometric or other identifying data from any source and irreversibly transforms it into a non-PII hash. Although the hash is anonymized and tokenized data, their AI creates a probabilistic match on a one-to-one or a one-to-many basis and each hash can be connected to external data via an encrypted pivot table. In addition to low friction authentication and flagging synthetic and duplicate identities, their technology can sign, watermark, and biometrically encrypt communications and documents.

Mercy Montgomery with the City of Sugar Hill and Laurie Sossa with Southern Barter Club

September 19, 2019 by Garrett Ervin

Gwinnett Business Radio

Mercy Montgomery with the City of Sugar Hill and Laurie Sossa with Southern Barter Club

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Mike Sammond, Mercy Montgomery, Laurie Sossa, Steven Julian

Mercy Montgomery/City of Sugar Hill

Sugar Hill is one of the nation’s fastest growing cities and home to over 23,000 residents and more than 1,000 businesses. With a rapidly growing downtown, a focus on entertainment and the arts, and a strong business environment, city leadership has been strategic in creating a dynamic live, work, play community.

Looking to the future, Sugar Hill continues to plan for and create opportunities to live, work, and play for all generations. Expanded amenities, community experiences, and a diverse business environment continue to attract visitors as well as new community members as dirt is turned into a destination and small-town dreams grow into big time reality in the growing downtown.

Laurie Sossa/Southern Barter Club (SBC)

Southern Barter Club is a business network consisting of businesses that sell and spend virtual cashless trade dollars in lieu of cash when new business is brought to them through the barter network. One SBC trade dollars is equal to one US Dollar but only spendable in the SBC network. Barter conserves cash, opens up new markets, maximizes profits. SBC is a leader in the barter trade industry with 1000 businesses in GA and upwards of 50,000 participating businesses worldwide. The State of GA recently presented a proclamation and resolution to Southern Barter Club for the Positive Economic Impact it has had on the sate of GA and in supporting women owned businesses, entrepreneurs and non profits.

MEMBER SPOTLIGHT: 2019 Moxie Award Winners

September 18, 2019 by Garrett Ervin

Gwinnett Studio

MEMBER SPOTLIGHT: 2019 Moxie Award Winners

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Terri Jondahl, Pam Ledbetter, Alyssa Davis, Sara Persing

Terri Jondahl with CAB Incorporated – Moxie Award “Influence” winner

Unsurpassed excellence since 1982, CAB Incorporated is a leader in international supply chain and quality management, specializing in supplying industrial castings and forgings, steel pipe flanges for waterworks, and wind tower components for industrial applications on three continents. With manufacturing and distribution in the U.S. and engineers on the ground around the world working with supplier factories, CAB’s deep expertise in manufacturing and process control drives down costs and minimizes risks of an international supply chain and provides options for U.S. based inspection, manufacturing, assembly, just in time inventory management and other value added services.

Alyssa Davis with the Sugarloaf CID – Moxie Award “On the Rise” winner

The Sugarloaf Community Improvement District was formed in 2016 to ensure the long-term success of Gwinnett County’s premiere business and entertainment district.

The CID is one of the region’s top ten employment centers. Together with Gwinnett Place, the Sugarloaf business district ranks #4 for jobs and #3 for businesses in all of Metro Atlanta. The CID is also home to the Infinite Energy Center, a regional destination that attracts over a million visitors a year. Exciting plans for expansion and new development at this site are also in the works.

Pam Ledbetter with Accent Creative Group – Moxie Award “Enlightened Employer” winner

Accent Creative Group is a full service boutique marketing firm located in Historic Downtown Lawrenceville. They specialize in branding, custom publications, marketing, tourism, events, promotional items, and more. “We Create” is their tagline as they create experiences and success for their clients in many different ways.

Episode 63: The One Thing You Need to Know About Delivering Difficult News – Liz Kislik

September 17, 2019 by Garrett Ervin

Business Infrastructure

Episode 63: The One Thing You Need to Know About Delivering Difficult News – Liz Kislik

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As you lead your company through growth spurts, you may realize that it’s time to “level up” your business infrastructure. But how you communicate the need to upgrade people, processes and tools is just as important as the upgrade itself. Change is difficult, even in a faster-paced small business environment, and you can unknowingly create more chaos if you deliver news about change improperly. Liz Kislik has spent the past 30 years helping leaders work through change in fast growth environments. In this episode, she dons her conflict resolution hat to share best practices in delivering difficult news. One of the tools she recommends might surprise you – it’s something you likely use everyday.

Special Guest: Liz Kislik, Founder & CEO – Liz Kislik & Associates

Location: Rockville Centre, NY USA

Show Notes:

Managing Interpersonal Conversations: sign up for Liz’s free field guide when you visit her website – also includes access to her monthly Workplace Wisdom newsletter.
How to Shift from Asking for Trust to Being Trustworthy: an insightful article by Liz where she explains that “…trust can only be given.”
Quantum Healing: Exploring the Frontiers of Mind/Body Medicine: a book by Deepak Chopra.
Headspace: a meditation app that offers a free course on mindfulness.
Ten Percent Happier: a meditation app that includes guided meditations and teachings.
R.A.I.N. Technique for Working with Intense and Difficult Emotions: learn how clinical psychologist Tara Broch blends Western psychology with Eastern spiritual practices to teach mindfulness and compassion.
Self-Compassion: The Proven Power of Being Kind to Yourself: a book by Christine Neff.
Amy Cuddy’s TED Talk about power poses to exude confidence:

“Talking Digital Finance” Panel Discussion, presented by TAG and BPM

September 13, 2019 by Garrett Ervin

Bona Allen (Moderator), Christine Santos (Comcast), Nigel Andre (First Data), Judy Romano (Equifax International) and Raj Verma (Host/Organizer) prepare for the “Talking Digital Finance” Panel Discussion.

The Technology Association of Georgia (TAG) and Business Process Management Group presented “Talking Digital Finance”, a panel discussion with CFO’s from Comcast, Equifax and First Data on September 10, 2019 at the First Data Corporation HQ in Atlanta.

Speakers on the panel included Nigel Andre, former Managing Partner with First Data; Christina Santos, SVP of Finance at Comcast; and Judy Romano, CFO with Equifax International.