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LEADER DIALOGUE: Humanity at the Forefront – Deep Dive


Today we host the deep dive of Humanity at the Forefront in the healthcare industry. During this episode, hosts Jennifer Strahan, Lisa Counsell and Duffie Dixon follow-up last week’s interview with Bob Peterson, the CEO of Millinocket Regional Hospital, and discuss how the hospital is a leader in offering the human touch when providing healthcare to their patients. Another value they discuss is understanding the importance of Critical Access Hospitals to our communities.
Beyond the friendly staff and award-winning patient care, Millinocket Regional Hospital (MRH) provides an impressive range of specialty and general services, with a recent expansion resulting in the addition of eight new specialties and a Walk-In Care facility. In 2018, MRH was awarded the Press Ganey “Guardian of Excellence Award” for exceptional patient experience, a nationally-recognized symbol of achievement for hospitals who consistently perform within the top 5%. Providing jobs to approximately 250 people, MRH is the largest employer in the Katahdin Region and a crucial economic driver within its community.
About SOAR Vision Group
The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.
About the Baldrige Foundation
The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.

Michael Ehrler with Ehrler Coaching and Consulting


Michael Ehrler/Ehrler Coaching and Consulting
Michael Ehrler started his first business at 16. He has been developing people and businesses for over 40 years including 25 years in corporate America and over 15 years through his own coaching and consulting business. He is a national award-winning coach, speaker, author, University Adjunct Professor and Dale Carnegie Instructor. His clients have received national and regional growth and business awards. Michael combines his 40 years of business, speaking, teaching and coaching experience in a straightforward manner that focuses on his clients’ success. The value that he brings to his clients includes:
- Analyzing businesses on sales, marketing, leadership and people management and providing assessments on how to move the business forward to meet stated goals
- Sales training and coaching
- Business coaching to focus business owners on effectively running, operating and growing their business
- Outsourced hiring consultant to provide candidate review, interviewing and assessment to hire the right candidate
Michael coaches, trains and develops business owners and nonprofit leaders and their key people how to grow their business and become more profitable by inspiring, educating and coaching leaders to reach their potential. He brings out the best in his clients through:
- Workshops on sales; small business marketing; leadership; people management and how to hire and train the right people; and how to prepare your business for sale
- One-0n-one business coaching
- Facilitation of hiring the right employees and assisting with firing the wrong employees
Mark Galvin/ePresence
ePresence provides personal branding services for individuals, executives and entrepreneurs. They leverage social media on an individual level since that is where the audience is most engaged. Mark Galvin, CEO and Founder of ePresence, is a personal social media expert with 29 years of business management and hotel industry experience including stops with Marriott, Hyatt, Omni and IHG.

Mitch Ambler with Patriot Partners Restoration and Kay Montgomery & Ashley Lynch with the Duluth Fine Arts League

Mitch Ambler/Patriot Partners Restoration
Patriot Partners Restoration provides water proofing, mold inspection and removal plus full mold remediation services to both commercial and residential properties. They will get to the source of the problem using only the highest industry standard methods to get your property back to normal. Services provided include mold removal for homes & companies, basement crawlspaces, odor control, and more! In addition, Patriot Partners Restoration provides general carpentry including windows, doors, siding, kitchen and bath remodeling and much more.
Kay Montgomery & Ashley Lynch/Duluth Fine Arts League

The Duluth Fine Arts League is a non-profit civic group based in Duluth, GA. They have members from all around the county, whose primary purpose is to raise money for students who want to major/minor in the arts. The Duluth Fine Arts League also plans to provide a public art installation piece in the future.

Stephen Letko with The Weldbend Corporation


Stephen Letko/The Weldbend Corporation
The Weldbend Corporation is the largest North American domestic manufacturer of butt welding fitting and forged steel flanges required by the construction and energy industries. Weldbend products include carbon steel, high yield and low temperature fittings and flanges.

Evan Jarecki & Cory Hewett with Gimme


Evan Jarecki & Cory Hewett/Gimme
Gimme builds wireless hardware device and enterprise-level inventory software to manage product inventory at vending machines, micro markets, and grocery receiving docks. Gimme’s award-winning software provides operators with better cash accountability, inventory tracking, and machine status data. This translates into fewer stockouts, faster warehousing and restocking, and streamlined product planning. For more information, visit www.vending.ai or connect with Gimme on Twitter.

Season 2: Making the Case for Business Infrastructure
LEADER DIALOGUE: Humanity at the Forefront with Millinocket Regional Hospital


Bob Peterson/Millinocket Regional Hospital
Bob Peterson is the CEO of Millinocket Regional Hospital (MRH), a 25 bed critical access hospital that provides vital healthcare services to those who live, work and play in the Katahdin Region of Maine. The hospital is located at Mt. Katahdin which is the endpoint of the Appalachian Trail which starts in Georgia. Before his arrival at MRH, Bob was the Administrator for Surgery and Women’s and Children’s Services at Eastern Maine Medical Center in Bangor, ME. Prior to that, Bob was the Vice President of Operations at Windham Hospital in Willimantic, CT.
Beyond the friendly staff and award-winning patient care, MRH provides an impressive range of specialty and general services, with a recent expansion resulting in the addition of eight new specialties and a Walk-In Care facility. In 2018, MRH was awarded the Press Ganey “Guardian of Excellence Award” for exceptional patient experience, a nationally-recognized symbol of achievement for hospitals who consistently perform within the top 5%. Providing jobs to approximately 250 people, MRH is the largest employer in the Katahdin Region and a crucial economic driver within its community.
About SOAR Vision Group
The SOAR Vision Group mission is to: Align People with Purpose to Achieve Exceptional Results. SOAR provides best practice strategy execution, business process optimization services, and a structured organizational development approach for organizations to effectively implement the Baldrige Performance Excellence framework. For more information, contact SOAR Vision Group at (888) 294-3303 or visit soarvisiongroup.com.
About the Baldrige Foundation
The mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world. The Malcolm Baldrige National Quality Award is presented annually by the United States President to organizations that demonstrate quality and performance excellence. For more information, contact the Baldrige Foundation at (202) 559-9195 or visit baldrigefoundation.org.


STRATEGIC INSIGHTS RADIO: Understanding How To Control Business Growth


Jennifer Rusz/Sterling Rose Consulting Corp
Jennifer Rusz has a long career working for both corporations and as an entrepreneur. Rusz began her career, in the 90’s in market intelligence, business operations and management for companies such as Mid America Research/Fact in Focus, Lucent Technologies, Kyocera Wireless, ARS/ Current Analysis and Websense Software Solutions before starting her first company in 2004. She has since been a business consultant and now Founder and CEO of Sterling Rose Consulting Corp. Sterling Rose Consulting Corp is an award-winning full service business consulting firm with three divisions, which include business consulting, marketing consulting and strategic technology consulting. For more information about Jennifer Rusz or Sterling Rose Consulting Corp, visit www.sterlingroseconsultingcorp.com or call (470) 202-8659.
About “Strategic Insights Radio”:
“Strategic Insights Radio” is intended to be an interactive radio show hosted by Sterling Rose Consulting Corp. Listeners can Tweet their questions for a live response on the radio to @sterling_rose1 or via @strategicradio. Also, suggestions on business topics that listeners would like to learn more about are welcome. Please send suggestions to info@sterlingroseconsultingcorp.com.
















