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Decision Vision Episode 174: Should I Fight the IRS? – An Interview with Bruce Wood, Brady Ware Arpeggio, LLC

June 23, 2022 by John Ray

Bruce Wood
Decision Vision
Decision Vision Episode 174: Should I Fight the IRS? - An Interview with Bruce Wood, Brady Ware Arpeggio, LLC
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Bruce Wood

Decision Vision Episode 174: Should I Fight the IRS? – An Interview with Bruce Wood, Brady Ware Arpeggio, LLC

The decision to dispute, negotiate or litigate with the IRS is a difficult one, given its reputation and power. Bruce Wood, a principal at Brady Ware Arpeggio, is a business appraiser specializing in tax issues and a former CPA tax advisor. He and host Mike Blake looked at many of the considerations surrounding a tax issue with the IRS, from how to avoid them in the first place through how your returns are prepared, to what to expect from an IRS agent, the importance of having a professional interface with the IRS for you, the appeals process, the costs of litigating, and much more.

Decision Vision is presented by Brady Ware & Company and produced by the North Fulton studio of Business RadioX®.

Brady Ware Arpeggio, LLC

At BWA, they value your business – literally. They recognize the gravity and complexities of decisions facing individuals and businesses, and that bad decisions are often consequential and difficult to repair. BWA’s evidence-based decision systems enable businesses and their owners & executives to avoid pitfalls and blunders and accordingly successfully capture value opportunities more effectively than via mundane approaches to decision making.

They ultimately deliver decision clarity and confidence in decision-making based on well-analyzed, relevant data. Brady Ware’s team consistently delivers decision clarity via our proven processes for evaluating critical decisions. This unique insight to help make decisions has a profound impact on the result. Incorporating this decision process creates an advantage from what used to be pain points and barriers.

Company website | LinkedIn

Bruce Wood, Principal, Brady Ware Arpeggio, LLC

Bruce Wood, Principal, Brady Ware Arpeggio, LLC

Bruce’s business appraisal practice focuses primarily on tax-specific areas such as: (1) Tax Controversy – executing business appraisals and litigation support in United States Tax Court cases, as well as settlement efforts between the IRS and taxpayer, under the direction of tax and estate litigation attorneys from national and local law firms. These cases most often arise out of IRS audits of estate, gift, and trust tax returns, as well as IRS challenges of C corporation reasonable officer compensation, etc. (2) Estate, Gift and Trust Tax & business transactions -planning and compliance. Closely held businesses (S corp, C corp, LLC, and family limited partnership issues), M&A, etc.

Bruce brings over 30 years of experience to the marketplace, spending the last 20 years in business appraisal after 12 years as a CPA/tax adviser. Often faced with decisions or situations impacting the value of a transaction or business, Bruce helps navigate the complexities of those situations. He has helped in industries such as meat processing, professional services, manufacturing, distribution, food service, mining, technology, retail, and other business sectors.

While he can assist clients nationwide, most of his career has been spent in and throughout the Atlanta metropolitan area including Atlanta’s southside. With an exceptional network of contacts, Bruce can also help clients connect with other areas of expertise such as within the legal community.

LinkedIn

Mike Blake, Brady Ware & Company

Mike Blake, Host of the “Decision Vision” podcast series

Michael Blake is the host of the Decision Vision podcast series and a Director of Brady Ware & Company. Mike specializes in the valuation of intellectual property-driven firms, such as software firms, aerospace firms, and professional services firms, most frequently in the capacity as a transaction advisor, helping clients obtain great outcomes from complex transaction opportunities. He is also a specialist in the appraisal of intellectual properties as stand-alone assets, such as software, trade secrets, and patents.

Mike has been a full-time business appraiser for 13 years with public accounting firms, boutique business appraisal firms, and an owner of his own firm. Prior to that, he spent 8 years in venture capital and investment banking, including transactions in the U.S., Israel, Russia, Ukraine, and Belarus.

LinkedIn | Facebook | Twitter | Instagram

Brady Ware & Company

Brady Ware & Company is a regional full-service accounting and advisory firm which helps businesses and entrepreneurs make visions a reality. Brady Ware services clients nationally from its offices in Alpharetta, GA; Columbus and Dayton, OH; and Richmond, IN. The firm is growth-minded, committed to the regions in which they operate, and most importantly, they make significant investments in their people and service offerings to meet the changing financial needs of those they are privileged to serve. The firm is dedicated to providing results that make a difference for its clients.

Decision Vision Podcast Series

Decision Vision is a podcast covering topics and issues facing small business owners and connecting them with solutions from leading experts. This series is presented by Brady Ware & Company. If you are a decision-maker for a small business, we’d love to hear from you. Contact us at decisionvision@bradyware.com and make sure to listen to every Thursday to the Decision Vision podcast.

Past episodes of Decision Vision can be found at decisionvisionpodcast.com. Decision Vision is produced by John Ray and the North Fulton studio of Business RadioX®.

Connect with Brady Ware & Company:

Website | LinkedIn | Facebook | Twitter | Instagram

TRANSCRIPT

Intro: [00:00:02] Welcome to Decision Vision, a podcast series focusing on critical business decisions brought to you by Brady Ware and Company. Brady Ware is a regional, full service accounting and advisory firm that helps businesses and entrepreneurs make visions a reality.

Mike Blake: [00:00:23] Welcome to Decision Vision. A podcast giving you, the listener, clear vision to make great decisions. In each episode, we discuss the process of decision-making in a different topic from the business owners or executives’ perspective. We aren’t necessarily telling you what to do, but we can put you in a position to make an informed decision on your own and understand when you might need help along the way.

Mike Blake: [00:00:43] My name is Mike Blake, and I’m your host for today’s program. I’m the managing partner of Brady Ware Arpeggio, a data driven management consultancy which brings clarity to owners and managers of unique businesses facing unique strategic decisions. Our parent, Brady Ware & Company, is sponsoring this podcast. Brady Ware is a public accounting firm with offices in Dayton, Ohio, Alpharetta, Georgia, Columbus, Ohio and Richmond, Indiana.

Mike Blake: [00:01:07] If you’d like to engage with me on social media with my Chart of the Day and other content, I’m on LinkedIn as myself and at #Unblakeable on Facebook, Twitter and Instagram. I also host a LinkedIn group called Unbreakable’s Group that doesn’t suck, so please join that as well if you would like to engage.

Mike Blake: [00:01:24] Today’s topic is, “Should I fight the IRS?” And I’m actually surprised at myself that we haven’t had this topic before because I think this is topical for everybody. It’s clearly an evergreen topic. I’m not sure that anybody is more feared in our government than the Internal Revenue Service.

Mike Blake: [00:01:47] You can make an argument that outside of the armed forces of the most powerful government agency. And, you know, the fact of the matter is that hundreds of thousands, if not millions of people have interactions or people and businesses have interactions with the Internal Revenue Service every year involving some dispute over the amount of taxes that they owe.

Mike Blake: [00:02:14] And I think for many of us, the goal if the IRS approaches us with any kind of controversy is we just, kind of, want to make them go away. Most of us don’t necessarily have an appetite to fight the IRS, but that calculus may change. You may not have the money to pay what the IRS wants you to pay, or it may be just an unreasonable demand, or it may be in effect if it goes in front of a court. It may wind up being an illegal demand.

Mike Blake: [00:02:50] But how do you know that? And I think that is difficult to know. And even CPAs will give you a nuanced answer here, because fighting the IRS is hard and fighting the IRS is scary and fighting the IRS has an uncertain outcome. Notice I didn’t say, should I beat the IRS? I said, “Should I fight the IRS”? There’s no guarantee of victory. And so, I think this will be a very interesting topic, even if you haven’t been the target of an IRS investigation or action or principle of an action.

Mike Blake: [00:03:25] You may be in the future and forewarned is, of course, forearmed. And so joining us today is my new colleague, actually, Bruce Wood, who is a principal at Brady Ware Arpeggio. He is a business appraiser whose practice focuses primarily on tax-specific areas, including tax controversy, which means executing business appraisals and litigation support in US tax court cases. As well as settlement offers between the IRS and taxpayer under the direction of tax and estate litigation attorneys from national and local law firms.

Mike Blake: [00:03:59] Bruce is also an expert in estate, gift, and trust, tax and business transactions, planning and compliance. He works with closely held businesses such as S-Corp, C-Corp analysis, family partners, and et cetera.

Mike Blake: [00:04:13] He brings over 30 years of experience to the marketplace. Spending the last 20 in business appraisal after 12 years as a CPA tax adviser. Often faced with decisions or situations impacting the value of a transaction or business, Bruce helps navigate the complexities of those situations. He has helped in industries such as meat processing, professional services, manufacturing, distribution, food service, mining technology, retail, and other business sectors. And I can’t tell you how delighted we are to have him join the team and I’m equally delighted to have him on the podcast. Bruce Wood welcome to the Decision Vision podcast.

Bruce Wood: [00:04:50] Thank you so much for having me, Mike. And I am equally thrilled, not only about being here, but about being with our company. It’s been a really good, really good match.

Mike Blake: [00:05:03] So, let’s start with the basics. The IRS doesn’t challenge every tax return that comes through. In your experience, what – why does the IRS challenge tax returns at all?

Bruce Wood: [00:05:17] Well, anything else out of estate and gift, as far as I know, they’re selected first by a computer scoring system that is set up to determine anomalies. And then managers go through those returns that are selected to see which ones are audit worthy. Then this – when it comes to estate tax returns, when somebody files one, it’s going to be looked at. And more automatically, it’s not random – if you have enough estate to file an estate tax return, they’ll look at it and they’ll either send a closing letter. Once you got the closing letter then that’s saying they’re going to leave you alone. Otherwise, if they think it’s audit worthy, you know, they’ll look at it more closely, may inquire, may do an audit.

Mike Blake: [00:06:24] Now, that’s interesting. I didn’t realize they sent the closing letter. So, no news is not necessarily good news. You either get an affirmative notification that your estate appraisal has been accepted or or there’s some sort of other action that will be taken.

Bruce Wood: [00:06:41] Right.

Mike Blake: [00:06:42] Interesting. Okay. And for purposes of this discussion, I think it’s important that our audience understand, and you and I have talked about this prior to the conversation, you know, you specialize in a specific area of tax controversy. You’re not necessarily challenging or working on income tax returns, that’s what more conventional CPAs do.

Bruce Wood: [00:07:03] That’s right.

Mike Blake: [00:07:03] But rather a fairly specialized area where wealth is being transferred from one party to another, whether it’s a gift or an estate or charitable contribution, things of that nature.

Bruce Wood: [00:07:15] That’s right.

Mike Blake: [00:07:17] So, you know, when the IRS decides they’re going to raise an issue. And then they send – they say, you owe us X number of dollars. What usually goes into that? How are those numbers of dollars calculated from the IRS perspective?

Bruce Wood: [00:07:40] What they’ll do is what’s called an adjustment or first will be a proposed adjustment. And so, for example, they may disallow a discount – well, you go to a background. In business appraisals, for non-controlling interests, especially there are control in marketability discounts because people wouldn’t pay for as much for us. A block of stock that’s non-controlling.

Bruce Wood: [00:08:09] And the IRS has a serious issue with that. It’s very common that they’ll make an adjustment to the discount. So, it may – we make a proposed adjustment. So, say it’s $10 million. So, that means you owe tax in their mind on an additional $10 million-plus interest and penalties for underpayment. It may be $40 million. But they may make several adjustments in one return so it can get expensive pretty quickly.

Mike Blake: [00:08:41] And how does the IRS decide on interest and penalties to those formulas? Do they get to make up what those things are? How do those work?

Bruce Wood: [00:08:50] No, those are in the – either in the code or statutory. They’re – I mean, I’m not using the right word but they’re predetermined. They don’t get to decide.

Mike Blake: [00:09:01] Okay. So, they’re rules-based. They’re not just —

Bruce Wood: [00:09:03] That’s right, rules-based

Mike Blake: [00:09:04] Not just the IRS says, well, we think you’re a jerk. So, you have to pay more dollars. That’s —

Bruce Wood: [00:09:09] Yes, you can pay credit card interest. It’s the same.

Mike Blake: [00:09:09] There’s a rule that has to be followed.

Bruce Wood: [00:09:11] That’s right.

Mike Blake: [00:09:12] Okay. So, if you’re in the unlucky group, for lack of a better term, that does not get that all-clear notification. Instead, they’re going to challenge and propose an adjustment. What does that look like procedurally? And then, how long does that – can that process takes in trying to resolve an IRS challenge?

Bruce Wood: [00:09:39] I’m not sure there’s a limit on how long it can take. They have – a there’s generally a three-year statute for them to make changes. But litigation can go on for years. I’m dealing with a 2018 case right now. So, it’s hard to put a cap on either the time or the professional fees that would be spent.

Mike Blake: [00:10:11] So, years of litigation, that sounds expensive.

Bruce Wood: [00:10:15] Very much so.

Mike Blake: [00:10:17] So, it’s safe to say that you’re probably looking at the hundreds of thousands of dollars. And if the matter is large enough, like, say, the Michael Jackson case that recently resolved maybe millions of dollars.

Bruce Wood: [00:10:30] Exactly.

Mike Blake: [00:10:33] So –.

Bruce Wood: [00:10:34] And there are —

Mike Blake: [00:10:34] Go ahead.

Bruce Wood: [00:10:35] There are situations where it’s the best thing to do but you really – but making the decision of what we’re talking about. Analyzing and making the decision is key. Are you going to fight this or not? What’s it worth in terms of losing sleep, stress, distracting you from other things you need to do whether it’s work or play. You know, what’s that worth to you?

Mike Blake: [00:11:08] Yeah. So, you know, in a way, I mean, the IRS does that cost of prosecuting or challenging does give the IRS a particular element of leverage, doesn’t it? And that, you know, if the IRS is asking you to pay another $10,000, for example, they probably wouldn’t do that, but just for an example. They’re making an adjustment of 10,000 on an estate. Probably, most of the time, you’re going to say, you know what, just write the check and move on.

Bruce Wood: [00:11:41] I would think so.

Mike Blake: [00:11:43] A boss of mine once said, you know, you cheated me fair and square.

Bruce Wood: [00:11:48] Right. Is it worth – right. In a situation like that, typically – maybe negotiate with the agents and see what you can get. But I wouldn’t go – get heavy into litigation hiring professionals for $10,000, no.

Mike Blake: [00:12:06] So, let’s talk about the negotiating with the agent, because I’d like our audience to understand, and candidly, I don’t fully understand kind of how it works. So, you know, from a day-to-day or practical perspective, when the IRS proposes an adjustment, you decide that, as a taxpayer, you want to challenge that adjustment. What happens then?

Bruce Wood: [00:12:31] Well, first thing to do is talk to the IRS agent on your case. And get him to explain why – or get him or her to explain why the adjustment. They’ll usually – they’ll document that usually. And then, make sure they have all the facts. They may be missing facts. Well, did you know this, this, and this?

Bruce Wood: [00:12:59] So, it’s good to talk with him. A good IRS agent will talk to you about the adjustment before they make it. And that way, if there’s a – if it’s based on a misunderstanding or something, you can catch it early. But if they do propose an adjustment, one thing to keep in mind is their manager has given them this case and say, go out to this taxpayer. You’ve got to make it easy for the IRS agent to take into account what you’re saying, whether it’s you personally or through your professional. Knowledge is power.

Bruce Wood: [00:13:43] A professional should be advising the taxpayer on what to do, giving the agent the relevant law. Keep in mind these agents are – the IRS is understaffed, according to them. And there are so many things they can’t get to. So, they’re going to go for the low-hanging fruit. Don’t give them low-hanging fruit to the extent possible.

Mike Blake: [00:14:10] And then, you know, there’s an – so, there’s an agent involved, right? And I think it’s important for the – for audience to know this. It’s not like you disagree with the IRS and bang, you’re in tax court. There’s likely going to be a lot of things that need to happen before appearing in tax court is even a realistic possibility. And that’s before we even entertain the discussion as to whether or not that’s even a desirable outcome, right?

Bruce Wood: [00:14:38] Right.

Mike Blake: [00:14:39] So, Where does that conversation with the agent go? If you’re not able to get a resolution with the agent, what happens then? Is there an escalation to a manager or something or how does that work?

Bruce Wood: [00:14:55] Yes, she can request to talk to the agent’s manager next. And if you exhaust it, if you exhaust that kind of option, there’s IRS appeals. And it takes at least several months to get on their calendar, but this is just what I’ve heard in several places, but appeals will give away about half of the cases or half of the issues, I should say. Because if the IRS agent hasn’t documented it property, the agent thinks they are or that appeals agent thinks the agent is wrong, they don’t have the bandwidths to redo it for them. They’ll just, typically, I think, decide right there. Okay, we’re going to throw this issue out. We’re going to fight for the IRS for this issue.

Bruce Wood: [00:15:53] And then even if – and then lawyers talk back and forth. And it is – and then, of course, getting it heard in tax court it takes, God only knows how long. So, you would be basically held hostage. If you were – if that was a big issue to you, waiting to go to tax court, they may or may not hear your case. It may take years. There’s a lot involved.

Mike Blake: [00:16:24] So, and it’s important to understand, I think in that process, the meter’s still running to an extent, right? You’re still accruing interest and potentially additional penalties while that process is playing out, right?

Bruce Wood: [00:16:40] It depends. There are cases where you – I don’t know, I’m right offhand, but there – this would be an attorney question. But there are cases where you have to pay the tax upfront and then seek a refund.

Mike Blake: [00:16:55] Interesting.

Bruce Wood: [00:16:55] Depending on the retort you’re going to. And so, that would stop the interest and penalties from accruing.

Mike Blake: [00:17:00] Right, but of course, the downside is the IRS already has your money.

Bruce Wood: [00:17:04] Right, and you may or may not get it back.

Mike Blake: [00:17:06] Right. I mean, this may or may not apply, but they say the possession is 9/10 of the law, right? It’s —

Bruce Wood: [00:17:14] Exactly.

Mike Blake: [00:17:14] You know, I don’t know if this is true with IRS matters, but it certainly feels like I have less leverage if I’ve already written the check.

Bruce Wood: [00:17:21] It does, that never helps.

Mike Blake: [00:17:22] I don’t know if it’s actually true. But it certainly feels uncomfortable. So —

Bruce Wood: [00:17:26] Sure.

Mike Blake: [00:17:28] So, in this conversation – and let’s kind of go back to the agent level. How does having a CPA and a business appraiser, like you, and specialized tax legal counsel, how does having a team like that impact the likelihood of getting the matter resolved in a way that’s positive for the taxpayer?

Bruce Wood: [00:17:52] Well, they have – these professionals know the law. They can – you know, when the agent proposes an adjustment, they can assess the validity of the adjustment. Check out the law and provide the agent more information. There may be something the agent missed. And they can say – they can communicate if they disagree with the agent on the issue.

Bruce Wood: [00:18:22] And another – and they’re not emotionally wrapped up in the case like a taxpayer is. That’s another key element. It’s – a lot of times it’s best for the taxpayer not to talk unless he’s directed to and let the professionals do the talking.

Mike Blake: [00:18:44] And that brings up, I think, a very important point in that. You know, not speaking at all to the dedication or professionalism of the IRS agent or individuals involved. But the fact of the matter is, it’s not their money they’re playing with –.

Bruce Wood: [00:19:02] Right.

Mike Blake: [00:19:03] — on any level, right? And so —

Bruce Wood: [00:19:04] That’s right.

Mike Blake: [00:19:06] You know, I do think that there’s an inherent negotiating advantage with the IRS that is in favor of the IRS because, you know, at the end of the day, the entire exercise is depersonalized, right?

Bruce Wood: [00:19:20] Right.

Mike Blake: [00:19:20] It’s not like an IRS agent gets a bonus if they collect more tax.

Bruce Wood: [00:19:25] They’re not on commission, you’re right.

Mike Blake: [00:19:27] They’re not on commission, exactly. And so, you know, just like in my practice and transactions, we do have clients say, you know, we’re we’re too close because we don’t want to negotiate our own sale and we’ll, sort of, be that buffer. It sounds like there actually is a parallel with an IRS negotiation.

Bruce Wood: [00:19:47] There is. And another value of having the professionals there is this is not unique to IRS agents. Lawyers do this. And gaining somebody’s trust, getting them to talk. The IRS agent may go, wow, this is a really cool business. How did you do this and how did you do that? Get the guy talking. Some people love to hear themselves talk, love to talk about themselves, and they can get all kinds of information that way. And they don’t even realize, you know, what’s happened until it’s too late.

Mike Blake: [00:20:27] Well – and you know, that’s negotiating 101, too, right?

Bruce Wood: [00:20:30] Right.

Mike Blake: [00:20:30] If you can build some sort of relationship with the other party, some way of connecting and make the relationship somewhat less adversarial.

Bruce Wood: [00:20:40] Right.

Mike Blake: [00:20:40] It’s more likely you’re going to achieve some kind of resolution.

Bruce Wood: [00:20:44] Right, I agree that people skills are important. And good professionals know how to do that because IRS agents are people, too. You know, they go home. They don’t want to be screamed at or told they’re idiots, you know, anymore than anybody else does. And they have families. They go home to their families or, you know, they – after a rough day, they get upset, that kind of thing. So, they want they want respect just like the rest of us. That doesn’t mean you have to agree with them.

Mike Blake: [00:21:27] So – you touch on a point that I want to actually ask is the next question, which is, I think some people are tempted to stereotype IRS agents, or really any government employee as as somebody that may or may not necessarily be competent because they’re working for the government, right? We hear about, I’m from the government, I’m here to help, et cetera, et cetera. You know, is that true or do you find a lot of IRS agents, in fact, are very competent professionals?

Bruce Wood: [00:22:05] Sometimes, what you’re saying is true. But other times, I’ve known some that left big for CPA firms to go to work there because they wanted the work life balance. And my guess would be that they love to be underestimated, you know, they probably have fun with that.

Mike Blake: [00:22:28] Interesting.

Bruce Wood: [00:22:31] So, it – and the agent may act like they’re from a sticks. They don’t know anything. But that’s always dangerous. Underestimating people is dangerous, including IRS agents.

Mike Blake: [00:22:48] Yeah, I think that’s right. Years ago, I used to be a fairly serious chess player, decades ago now. But one of the hardest things to do is to play somebody who is new to the tournament scene because you had to make sure to not underestimate them. And because they were new, you couldn’t exactly predict what they were going to do

Bruce Wood: [00:23:11] Hustlers, perhaps.

Mike Blake: [00:23:12] Yeah, yeah. Kind of, hustlers or just, you know, they weren’t indoctrinated with conventional thinking necessarily. So, you weren’t exactly sure, kind of, what the move sequence is going to be, even if you kind of thought that you had that all figured out. And, you know, I can see that. I can see people, sort of, liking the position of being underestimated and being the underdog because if, you know, from the other side of the table, if your counterparty is overconfident, right, maybe they’re going to make a mistake, right?

Bruce Wood: [00:23:49] Right.

Mike Blake: [00:23:49] And maybe they’re going to say something dumb or damaging or compromising that if I’m the agent, that’s going to make my life a little easier.

Bruce Wood: [00:23:59] Right, that’s exactly right.

Mike Blake: [00:24:00] And you know also, I’m curious, I have – I don’t have that much experience with the government, but I’ve read enough about, in particular, SEC actions. And one thing that strikes me about the SEC anyway, is that, for the most part, they really – for the most part, they’re going to give you a lot of ways out. They’re going to give you a lot of off-ramps. But if you’re a jerk and if you’re condescending and if you’re sort of deliberately confrontational and not listening to any kind of reason, the SEC will then turn around and make an example of you.

Bruce Wood: [00:24:46] Sure.

Mike Blake: [00:24:47] There’s a point at which the door to a resolution, sort of a peaceful solution sort of closes. And now you’re going – not only you’re going to court, but you’re probably going to jail if you lose. In your experience, is that the way with the IRS, too, that you can sort of, you know, sort of, get in the ref’s face for a little bit. But at a certain point, there’s a technical foul and you’re thrown out of the game.

Bruce Wood: [00:25:14] Right. And you – well, it’s a little different. You probably won’t go to jail, but it’s – it can make your financial life hell. So, it’s not a good idea.

Mike Blake: [00:25:29] So, you know, we talked about the agent level, the manager level, and then the appeals level, and then presumably after that, there’s tax court level. In your mind, where is the optimal stage to settle a tax controversy?

Bruce Wood: [00:25:45] Well, the IRS is under pressure. Some kind of pressure to settle things at the lowest possible level. So, and to the extent, you can best get advice to follow. Because every time you decide to go over the next step, it’s more time, more stress, or more meetings with your professionals, more strategizing, work produced, and less attention to other things in your life.

Bruce Wood: [00:26:27] So, if you can get something reasonable agreement with the actual agent, that’s certainly the easiest appeals, you have a 50/50 shot. So, if you think, you know, in certain cases where it’s a lot of money, the IRS agent is being unreasonable, you don’t think they did their homework or really have a leg to stand on, that might be a good option.

Mike Blake: [00:27:03] So, in your experience, how often do challenges on – and I’m just saying limit this to your world because I know that’s the place you know. How often do challenges happen on gift and estate tax returns? What would you estimate as a percentage of, you know, given, say, 100 or 1,000 gift or estate tax returns that are filed? What number of those are likely to face a challenge?

Bruce Wood: [00:27:31] We probably – I don’t know a number but it would probably – I can tell you the start where I think the starting point would be though. The larger estates would likely be able to be looked at more closely. And they’re looking for low-hanging fruit. They don’t have – I’ve heard IRS appraisers talk. They came to the TSCPA one time and gave us a presentation. They don’t have time to look at every report. They’re overwhelmed. We have fundamental disagreements about whether control and marketability discounts even apply at all, much less the amount. But they’re going to go after the low-hanging fruit.

Bruce Wood: [00:28:20] The reports that aren’t documented that take leaps of faith that say, based at marketability discount on an average of interest studies instead of what’s going on with that company. When there’s – in time their analysis where they have an analysis when they have a conclusion and they don’t tell you how they got from one to the other, when they leave holes like that, my goal is – in my report, is always to make it easy for the user to go through and duplicate my work.

Bruce Wood: [00:29:03] They could take the same information I had, you know, access to the same databases that I have referenced in the report. So, even if the IRS doesn’t agree with it, they can duplicate my report and see how I got my answers. When they can do that, when there’s not a leap of faith somewhere, well, there’s no patrol here. So, we think it should be 20% or something like that. So, document, document, document. Make it – you’d make their job easier by making the report easier to read. And give them less gray area to jump on.

Mike Blake: [00:29:47] And you know, I’m a big fan of that approach. It’s one of the reasons I think, you know, you and I worked so well together and that we’re of the same cloth there. You know, we don’t like those holes. And in fact, one thing I regret about our profession, you know, I’m sure you know this, but not everybody does. We used to have another credentialing body, the Institute of Business Appraisers.

Mike Blake: [00:30:13] And one thing that stood out in their series of professional standards, that I think was unique, and has not been adopted since. But under IBA professional standards that, you know, a business appraisal report should be replicable by a competent professional given the same information set, basically. And again, it doesn’t mean that they agree with it, but it should be able to be replicated.

Mike Blake: [00:30:43] And, you know, we can and I truly wish the Appraisal Foundation and the National Association of Certified Valuation Analysts. I truly wish they would both – and the NACPA, the third one, would adopt that into their set of professional standards because it really should not be exceptional that we do that. But unfortunately, it is. But it’s really high class, I think, to put a report that an IRS agent or one of their valuation analysts or called engineers, still to this day, you know, that they can actually reverse engineer the report. And I think that’s really important.

Bruce Wood: [00:31:26] It is. And there is no – in our recourse, there’s no ball to hide. So, why wouldn’t we be transparent about how we did it?

Mike Blake: [00:31:37] Yeah, well, and you and I could go down a different rabbit hole. Maybe we will, but not on this particular podcast. But yes, it does sometimes – I see some reports that sometimes make me think that the appraisers are intentionally trying to ensure that their report is just unreadable and taking their chances in the chaos.

Bruce Wood: [00:31:58] Some people fall asleep, you know. I’ve seen than.

Mike Blake: [00:31:59] But, you know, actually, you touched on the next question already. So, why don’t I just go ahead and slide into it which is, you know, when the IRS looks at a return. And the return basically is going to be based on a report like somebody would – you would do. What are the most common flags in your experience that the IRS looks for?

Bruce Wood: [00:32:25] Well, they want – if a report is not logical. If it contradicts yourself, make contradictory statements, for example. The company only pays distributions to cover tax liabilities and then you see something contrary to that. If the report looks, like it was – you know, if sections of the report, kind of, looked like they were copied and pasted from different sources. If it doesn’t flow. If it’s not logical. If there are holes in the analysis, there’s no segue from the analysis to the conclusion or there’s no analysis at all. The conclusions need to be based on something to show that the appraiser did his or her due diligence and follow through and came up with a reasonable conclusion.

Mike Blake: [00:33:31] So, you know, to me, the IRS seems like a different animal. Of course, we have lots of regulatory bodies the Securities Exchange Commission, Environmental Protection Agency, OSHA, Department of Justice, you name it, we’ve got it. But the IRS seems like a different animal to me. In particular in that I think I think more than any other agency, there is a, sort of, a presumption of guilt. You have to, kind of, prove to the IRS why you’ve paid the appropriate amount. Not to the IRS, what they’re suggesting you pay is inappropriate. Is that a fair observation or do you disagree with that?

Bruce Wood: [00:34:23] Well, yes and no. The IRS has to prove income. And you have to create your expenses. So if they think your income was –.

Mike Blake: [00:34:36] Interesting.

Bruce Wood: [00:34:36] Right, if they think your income was more than you reported, they’re obligated to prove that. And any expenses, you know, you’re obligated to show documentation of those.

Mike Blake: [00:34:48] But in your world where an appraisal for the estate or for the gift or has been filed, to me, it seems, again, like the burden of proof is actually on the estate of the gift or not the IRS.

Bruce Wood: [00:35:06] Right, and that’s why documentation, explanation is so key. And at the end of the day, they still have certain mandates, like, for one thing is tax affecting earnings and evaluation. Which means accruing, you know, pass through entity accruing taxes that will be paid at the shareholder level. Because the earnings that are capitalized or discounted should be what you keep, not what you make and they disallow tax affecting.

Bruce Wood: [00:35:47] There are several cases that came up and Michael Jackson, as you mentioned. And the IRS has a national mandate to disallow tax affecting. Regardless of all these court cases now. But most of them say, the tax code is not against tax affecting. But you’ve got to do a good job of it. You’ve got to do a reasonable analysis because they’re not there to recreate it. They’re going to throw it out if your analysis was not reasonable or you made assumptions that weren’t true.

Bruce Wood: [00:36:33] Like, for example, an assumption that the buyer would be a C corporation. Hanging your head on things like that will get it disallowed. But the IRS is starting to position, that’s a huge issue for them is that no tax affecting is allowed.

Bruce Wood: [00:36:51] And so, they probably have other mandates, too. Oh, and one of the IRS appraisers told me that to the IRS all discount evaluations, family and partnerships, LLCs, et cetera, all of them are abusive tax avoidance transactions. That’s their starting gate position. So, they prefer to start at zero. And discounts, generally speaking, unless you prove every percent.

Mike Blake: [00:37:20] So, that’s a very adversarial position to take. And just for our audience, when we say tax affecting, we mean that when you’re, in particular, appraising a business that you’re determining the value of the company on an after-tax basis in terms of profits rather than pre-tax basis. And there are technical reasons why that’s important when you get into things like pass-through entities. It can become very complex.

Mike Blake: [00:37:47] But it’s interesting that – I’m sort of vaguely aware of this. Again, you know, you do a lot more of this than I do. But I am vaguely aware of the fact the IRS, at least they’ve been trying to take this position of starting with zero discounts. They’ve been trying to take the position of assuming that no tax is paid by the company. That everything is a pass through entity.

Mike Blake: [00:37:47] How much have you actually seen that in practice? Because I have to say, knock on wood, I haven’t seen it a lot in my practice. But again, you do more of this and you do it deeper than I do. So, I’m curious how much the reputation is matching the practice on the road, in your experience.

Bruce Wood: [00:38:35] I just had a meeting this week where the agent actually said that. He said that it was a national mandate. They would not allow tax-affecting. And after you said that, I thought back to some other conversations in the past with IRS agents. It seems like sometimes they’re reluctant to say that if they’ve been told, they just can’t do it. And sometimes that comes out as, you know, I’m going to disallow that. And they won’t really explain. So, this is a theory, that maybe that’s why. That they’re uncomfortable saying they’ve been told not to.

Mike Blake: [00:39:17] Yeah. And I mean, it’d be interesting. If those actually get to tax court, I think the IRS is in trouble because when you take that position, you’re actually violating professional standards. You’re basically pre-determining to a large extent, in some cases, you’re actually pre-determining the appraisal outcome.

Bruce Wood: [00:39:40] That’s a good point.

Mike Blake: [00:39:40] And that may be why. Maybe there’s a national mandate, but they’re probably going to play soft with that because, you know, tax judges, generally speaking, know what they’re doing. I’ve actually been very impressed with their reasoning and how they articulate how they got to where they got. And they seem to understand complex financial discussions with actually a fair amount of fluency. Tax judges are going to pick up on that pretty quickly.

Bruce Wood: [00:40:10] Oh, sure. They don’t buy the smoke and mirrors, that’s for sure. They’ve seen enough of it.

Mike Blake: [00:40:20] And they understand, I mean, they get the professional standards. Of course, in every place there are good judges and bad judges. And every profession, there are good appraisers and bad appraisers. But there are enough good judges that, you know, they take the time to understand professional standards and amazing to see how that goes. But anyway, I can tell you about that stuff all day.

Bruce Wood: [00:40:45] Right, and they do. The tax court has disallowed tax-affecting but they make a point of saying but it’s not because they think tax-affecting is wrong, it’s because it wasn’t done correctly. And, you know, they think it’s not their job to recompute it for you.

Mike Blake: [00:41:04] Yes, that’s right. And I’ve seen the same thing that there’ve been a, you know, they’ll do what you’re supposed to do, which is rule and/or make a valued judgment based on the prevailing facts and circumstances. Not a blanket ideological statement, which is what you’re describing.

Bruce Wood: [00:41:27] Right.

Mike Blake: [00:41:28] A question I want to make sure we get to here is, there’s been a fair amount of press to this and you’ve indicated it yourself that the IRS is understaffed, or at least they say they are. I think they’re in the midst of a big hiring push right now. Good luck. But, you know, when the IRS is understaffed, how does that impact their reaction to tax controversies? Does that mean that taxpayer might be able to get away with more or they’re simply going to be a longer queue towards resolution or are there other ways in which understaffing by the IRS, kind of, impacts the the tax controversy conversation?

Bruce Wood: [00:42:14] Well, I think they certainly do have to pick and choose. You know, the IRS certainly has to pick their battles. Because of it – another theory I have is that taxpayers hear that news that the IRS is understaffed and that sometimes they get emboldened. Certain taxpayers will get emboldened to do to push the envelope and they might end up being the ones who stick out and get audited. I don’t have data to quantify that. It’s just a theory.

Mike Blake: [00:42:47] Yeah, and I suspect that is the case, right? A key distinction here that you’ve pointed out. I just want to come back to because I think it is critical, is that with income tax returns, there’s at least a semi-random element as to whether or not your return will be flagged for some sort of closer examination. But in terms of gift or estate, if you’re a taxable estate, i.e., roughly $11 to $12 million, I think the number range for a married couple. If you’re much more than that, it’s really a case-by-case basis where somebody actually is taking the time to carefully read your documentation.

Mike Blake: [00:43:28] And then if your documentation is dubious, then you’re probably going to get that call you don’t want. And if your documentation is solid, then they’re going to move on to that low-hanging fruit, as you said.

Bruce Wood: [00:43:38] Exactly.

Mike Blake: [00:43:41] Let me ask, in your experience, the other side of that coin is, one, picking sort of the lucky few of the returns that will ultimately be audited or more closely examined. But then the other part is, once you’re in that phase, what is the motivation to negotiate, right? We’ve talked about the motivation on the part of the taxpayer, cost time, distraction, lost sleep, et cetera. In your experience, has a short-staffed IRS made the IRS more motivated to dispense with matters?

Bruce Wood: [00:44:24] I would think they would be. Since they are overwhelmed, the agent will be getting more cases from their manager or the manager – again, I’m theorizing. The manager says, Have you finished the Smith case yet? No, I have these stacks worth of filing with me, no. And I would think that the manager would be under pressure from even above them to say, settle it. Give them more. See if you can work it out.

Bruce Wood: [00:44:53] So, I think the IRS is so overwhelmed that I would think that. And They do have some pressure from the top, at least to settle at the lowest level possible. Because at some point, if they litigate too much and ask for too much more money from Congress, the taxpayers are going to start to get irritated. I think that’s how it would play out.

Mike Blake: [00:45:18] OK. Now, when we think about the IRS, we’re most of us anyway. you’re different because you’re so close to it. But most of us think of the IRS. we think of it as a pretty powerful agency. And that means that there can be concerns as to whether or not there could be an abuse of that power.

Mike Blake: [00:45:42] And what I’m getting at is there a recourse? Does a taxpayer have any recourse? If they feel like, for whatever reason, the person they’re talking to at the IRS is biased or is being unreasonable as being is not negotiating effect, not bargaining in good faith. Do taxpayers have recourse or are they kind of just stuck, they get who they get?

Bruce Wood: [00:46:11] Well, there are – the taxpayer advocate is another arm of the Treasury. And I think that’s more on the individual side. Honestly, I’ve never seen them get involved in what I do or whether business. And there are three arms of the Treasury. There is the IRS, the Taxpayer Advocates Office, and there’s TIGTA, the Treasury Inspector General for Tax Administration.

Bruce Wood: [00:46:45] And what TIGTA does is they protect the others from each other. So, nothing strikes fear in the heart of an IRS agent like TIGTA. The IRS agents fear them, kind of, like other people fear IRS agents. Because if there is some kind of abuse, if an IRS agent does an offer – engages in unauthorized access to taxpayer information, one they weren’t assigned or unauthorized disclosure. Those are examples where they can get into a tigta investigation pretty quickly if they’re not careful.

Bruce Wood: [00:47:36] And on the other hand, if a taxpayer harasses an IRS agent, like, shows them their weapons collection or something like that, TIGTA will show up very quickly to defend the IRS agent. So.

Mike Blake: [00:47:59] Okay. I’m talking with Bruce Wood and the topic is, “Should I fight the IRS?” We’re running out of time, but there are a couple more questions I do want to make sure I get in. And one of them is, can you countersue the IRS? You know, in conventional civil litigation, you can countersue for damages or at least you can seek compensation for the cost of litigating a lawsuit that might have been improper, frivolous, or whatever. Does any kind of mechanism like that exist with respect to a controversy with the IRS?

Bruce Wood: [00:48:44] Yes, I’ve heard the tax attorneys I work with that they call those administrative expenses. They can add those on as additional damages and they can be professional fees and any other direct costs of the litigation or the dealing with the IRS.

Mike Blake: [00:49:10] OK. So, Bruce, as we sort of wrap up here, there may be questions that some of our listeners would wish that I would have asked, or maybe we might have spent more time on. If somebody wants to contact you about a potential IRS controversy, just want some advice. can they do so? And if so, what’s the best way to contact you?

Bruce Wood: [00:49:33] Absolutely, they can. My cellphone is 770-310-5347. And my e-mail address is bwood@bradyware.com.

Mike Blake: [00:49:54] And that’s going to wrap it up for today’s program. I’d like to thank Bruce Wood so much for sharing his expertise with us. We’ll be exploring any topic each week. So, please tune in so that when you’re faced with your next business decision, you have clear vision when making it.

Mike Blake: [00:50:08] If you enjoy this podcast, please consider leaving a review with your favorite podcast aggregator. It helps people find us that we can help them. If you would like to engage with me on social media with my “Chart of the Day” and other content, I’m on LinkedIn is myself and at Unbreakable on Facebook, Twitter, Clubhouse and Instagram.

Mike Blake: [00:50:26] Also, check out my LinkedIn group called Unbreakable Group that doesn’t suck. Once again, this is Mike Blake. Our sponsor is Brady Ware & Company and this has been the Decision Vision podcast.

 

 

Tagged With: Brady Ware & Company, Brady Ware Arpeggio, Bruce Wood, Decision Vision podcast, IRS, IRS Appeals, Mike Blake, tax issues, tax returns, Taxes

LIVE from RISKWORLD 2022: Gui Orliac, SpeedGauge

June 22, 2022 by John Ray

Speedgauge
Minneapolis St. Paul Studio
LIVE from RISKWORLD 2022: Gui Orliac, SpeedGauge
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LIVE from RISKWORLD 2022: Gui Orliac, SpeedGauge

Gui Orliac with SpeedGauge was Jamie Gassmann’s guest on this live episode from RISKWORLD 2022. Gui explained that SpeedGauge is a product that creates risk models for commercial fleet drivers to reduce the risk for the companies that use them. He and Jamie talked about how the score is created, the variables involved such as locations and types of roads, the ways companies use the data, and much more.

Workplace MVP is underwritten and presented by R3 Continuum and produced by the Minneapolis-St.Paul Studio of Business RadioX®.

This show was originally broadcast from the RIMS 2022 RISKWORLD Conference held at the Moscone Center in San Francisco, California.

SpeedGauge

SpeedGauge is a driving analytics and performance company. Their focused, effective solutions help fleets manage and improve driving behaviors to transform a company’s approach to driving, reduce risk, strengthen business operations and enhance financial results.

SpeedGauge is devoted to helping customers protect their businesses, their drivers, and the motoring public.

Company website | LinkedIn | Facebook

Gui Orliac, Director of Revenue Development, SpeedGauge

Gui Orliac, Director of Revenue Development, SpeedGauge

As an experienced business professional in the technology industry, Gui has been bridging the gap between technology and business for more than 20 years.  At SpeedGauge he helps direct and implements the company’s growth strategy, with a particular focus on turning our technological advances into revenue-producing products.

During his career, Gui’s work with leading technology companies has given him a deep understanding of the challenges companies experience in bringing products to market and how to successfully address them.

Prior to joining SpeedGauge, Gui worked with and led teams in sales, partnership creation, business development and new product development.  He has worked with technology leaders in the United States, starting at Microsoft.

LinkedIn

About Workplace MVP

Every day, around the world, organizations of all sizes face disruptive events and situations. Within those workplaces are everyday heroes in human resources, risk management, security, business continuity, and the C-suite. They don’t call themselves heroes though. On the contrary, they simply show up every day, laboring for the well-being of employees in their care, readying the workplace for and planning responses to disruption. This show, Workplace MVP, confers on these heroes the designation they deserve, Workplace MVP (Most Valuable Professionals), and gives them the forum to tell their story. As you hear their experiences, you will learn first-hand, real-life approaches to readying the workplace, responses to crisis situations, and overcoming challenges of disruption. Visit our show archive here.

Workplace MVP Host Jamie Gassmann

Jamie Gassmann, Host, “Workplace MVP”

In addition to serving as the host to the Workplace MVP podcast, Jamie Gassmann is the Director of Marketing at R3 Continuum (R3c). Collectively, she has more than fourteen years of marketing experience. Across her tenure, she has experience working in and with various industries including banking, real estate, retail, crisis management, insurance, business continuity, and more. She holds a Bachelor of Science Degree in Mass Communications with special interest in Advertising and Public Relations and a Master of Business Administration from Paseka School of Business, Minnesota State University.

R3 Continuum

R3 Continuum is a global leader in workplace behavioral health and security solutions. R3c helps ensure the psychological and physical safety of organizations and their people in today’s ever-changing and often unpredictable world. Through their continuum of tailored solutions, including evaluations, crisis response, executive optimization, protective services, and more, they help organizations maintain and cultivate a workplace of wellbeing so that their people can thrive. Learn more about R3c at www.r3c.com.

Company website | LinkedIn | Facebook | Twitter

TRANSCRIPT

Intro: [00:00:03] Broadcasting live from Riskworld 2022 at the Moscone Center in San Francisco, it’s time for Workplace MVP. Brought to you by R3 Continuum, a global leader in helping workplaces thrive during disruptive times. Now, here’s your host.

Jamie Gassmann: [00:00:23] Hi, everyone. Your host, Jamie Gassmann here at the Riskworld 2022 live from the R3 Continuum booth in our Expo Hall. And with me is Gui Orliac. And Gui, which company are you with?

Gui Orliac: [00:00:38] Hi, Jamie. Thank you for having me.

Jamie Gassmann: [00:00:39] You’re welcome.

Gui Orliac: [00:00:40] And I’m with a company called Speed Gauge. And what we do, we do risk analytic for commercial fleet or commercial auto. We look at driving behavior and helping the whole commercial world, looking at evaluating risk on the road.

Jamie Gassmann: [00:01:02] Yeah. And talking to you before we jumped on the mics, you were talking about that these are the commercial vehicles that an organization would own. And looking at the risk that’s involved in the drivers driving those vehicles and how somebody should be evaluating their risk level, correct?

Gui Orliac: [00:01:18] That’s right. And thank you for asking. I mean, clearly, you pay some attention to some things that I’m not sure, is that sexy? But thank you for looking into that. What’s happening in the commercial auto or basically truck world is that everybody drive differently, and how do you evaluate and know which driver is and what the risk of the driver is per driver, rather than just creating a blanket statement. And this is accentuated even more as we go toward miles-driven insurance.

Gui Orliac: [00:02:00] So then, you need to evaluate risk based on mileage, not just based on overall, if you have 10 trucks, or 20 trucks, or 100 trucks. And another aspect of that, you want to evaluate risk based on where the company is driving. So, are they driving in a city or are they driving on the highway? And so, once you evaluate the risk, you want to be able to provide insights to the drivers and their manager to help them get better at doing their job.

Jamie Gassmann: [00:02:31] So, in looking at that risk, and I know we were kind of talking a little bit about those drivers, how does your data help you in identifying, because not all of us drive the same?

Gui Orliac: [00:02:42] That’s right.

Jamie Gassmann: [00:02:43] But a lot of the times, I hear, it’s like, oh, well, there’s 16, so they got to pay more, because they’re 16, but you may have a more responsible 16-year-old driver than a 30-year-old driver, so tell me a little bit about how you analyze that.

Gui Orliac: [00:02:55] Exactly. I mean, I think that’s just really the fundamental of it, and I think we are going to see that more in point as you continue to have a shortage of commercial drivers. In the trucking industry, there had always been a shortage of commercial driver, but with the disruption in supply chain, and the disruption, which is linked to COVID and the retirement, you have less and less drivers. So then, you need to bring new drivers working for you. And in general, the world of risk look at a driver based on the amount of time they have been driving rather than on the driver behavior.

Gui Orliac: [00:03:38] And so, what we do, because of our relationship with over 100 telematic providers, because the commercial industry, the commercial auto industry is very fragmented, and because of the work we do with the GPS providers, the telematic providers, we have been able to have access to the data in a broad basis. Okay. And so, we have created a risk model that is very broad and that can provide each individual fleet, each individual insurance company insight on each individual truck and driver, and how they actually behave, not based on historical data, but based on what we call driven data.

Jamie Gassmann: [00:04:26] Yeah. And I’m guessing that that helps them from a policy perspective and identifying how much insurance they need to purchase, but they might be able to use some of that data, too, from a behavioral perspective in terms of how do they coach their employee, right?

Gui Orliac: [00:04:38] Both. And I think that’s what’s really important, and I think as a company, we started to help company provide insight on how they engage with their employees, and as our solution evolve, we started to offer solution to the insurance industry and develop an insurance way to like a credit score, but for driving risk. And so, now, we have been validating that score for a number of years and a number of large commercial insurance companies are using this scoring to understand and to really target appropriate premium and underwriting based on actual driven data. And I think we are going to see that more as we are going to go, as I was saying, toward miles-driven. So then ,you need to be really accurate on understanding where you drive, how you drive, and how many miles.

Jamie Gassmann: [00:05:41] Yeah. And every city is going to be different too, I’ve noticed, from my own driving in other cities. So, does it take into account location by the city and geographic regions?

Gui Orliac: [00:05:51] It goes even closer than that. It goes to the type of road, primary road, secondary road, toll road, things like that. So, we look at—but not only the type of road, also the time of the day. And do you drive the same way at night? Do you drive the same way at day? Another one is when there’s traffic or no traffic. One thing we noticed, so as an organization, Speed Gauge, has worked in the trucking commercial fleet industry for over 12 years. Okay.

Gui Orliac: [00:06:30] So, we have relationship with many, if not all the telematic providers. It’s hard to have all, but at least many of the telematic providers in North America. And so, we were able to see that, for example, increased speeding happened at the beginning of the pandemic, because, in fact, there was less traffic jam. Isn’t that like really fascinating? In understanding that, so basically contextualizing the data, understanding how what’s happening help people like even the fleet, then they can intervene and say to their drivers, maybe you need to slow down, because a ticket is still a ticket.

Jamie Gassmann: [00:07:15] Yeah. Well, and that increases insurance rates when you get too many speeding tickets, right?.

Gui Orliac: [00:07:20] Exactly. So then, the question become, is it, should you—and I think we are actually making a very astute point, is it a good way to judge a risk having a speeding ticket or any ticket? Because like if you drive in Indiana, so we have data that show, in Indiana, if you get in Indiana, you get a ticket. So, no matter what. Then, the question is, you have other states where you drive, you don’t get tickets. But if you are driving in Indiana, you get a ticket. Okay. So then, the question is, is it relevant? Do you need to take into consideration that if you go to Indiana, you are going to ticket or not? That’s a really interesting second question. Does it mean that you are driving poorly just like in Indiana? That’s where the regular trucking.

Jamie Gassmann: [00:08:06] Yeah. Wow. Interesting.

Gui Orliac: [00:08:08] That’s right.

Jamie Gassmann: [00:08:09] Yeah. And I was going to ask you about during the pandemic, because I know being from the Minneapolis area, I know the roadways got a little bit more dicey with it, became a racetrack, and we weren’t used to that pre-pandemic as many vehicles driving that way. So, what were some of the trending that you’ve seen in the last two years that has made some of your data pulls really interesting?

Gui Orliac: [00:08:32] Well, so I don’t know, I don’t have all of them in mind, but I think like one thing we saw definitely at the beginning of the pandemic, because there was less traffic jam, we saw a significant increase in speeding activities, vehicle moving faster. Does that mean that there was more accident? Not really, because in fact, there was less vehicle on the road. Okay.

Gui Orliac: [00:08:57] So, that’s an interesting contradiction. Okay. Does that mean that you still need not to pay attention to road regulation? I think as an organization, it’s better to be consistent rather than to allow too many variations. And what we have seen is that since then, things have become a little bit more stable, so we are back to a more regular traffic patterns. So, overall, it’s pretty good.

Jamie Gassmann: [00:09:25] Yeah. Slow drivers like myself are now back on the road, they’ve got to watch out. So, quick question, and you may not have an answer to this yet, because I know it’s still pretty new, but with self-driving vehicles coming out from the carrier perspective, has your organization started to look into some of the data on that and plans for how companies can assess the risk of bringing those into their fleet?

Gui Orliac: [00:09:47] Okay. So, I’m not personally looking at self-driving vehicle, per se, but we are looking at data from any type of vehicle. Okay. So, that’s a really interesting differentiation. One, there’s not that many self-driving vehicles on the line today, so that’s really important to keep that in mind. Okay. I think that we are moving forward to what more and more automation of drivers. Okay. I think that’s a good thing because it helps driver to be less tired.

Gui Orliac: [00:10:21] So, assisted driving, I think, has a lot of benefit, and I think fleet and driver are going to benefit from it. I was talking to somebody else at the show today, and they said, well, hopefully, full driver automation vehicle is going to be coming soon, because we don’t have enough drivers. And in some ways, it’s true. We need some help, but I think we are like years away from seeing it actually happening. In small scale, we are going to see it, but like at large scale, I think we are a little bit away. And I think the other thing is that drivers are a great customer relationship person.

Jamie Gassmann: [00:11:04] Oh, completely, yeah.

Gui Orliac: [00:11:05] So, I think like in some ways, it’s—and the question is, are we going to get better services or what type of services with full automation? And I think we don’t know that yet.

Jamie Gassmann: [00:11:17] Yeah, lots to come ahead of us, I’m pretty sure.

Gui Orliac: [00:11:20] Exactly. And so, that’s what’s making this industry quite exciting.

Jamie Gassmann: [00:11:24] I bet.

Gui Orliac: [00:11:25] It’s like changing, evolution, or technology, but I think at the end of the day is what to do with the technology and what to do with the data. And so, from a Speed Gauge perspective, we came up with a way to provide insight to the whole industry. And we believe in transparency so that a fleet can improve, an insurance company can be more accurate, everybody can work together, and we make sure we do that based on permission management, because we do not provide data, and that has not been authorized by all the party involved. And that, I think, is crucial.

Jamie Gassmann: [00:12:02] Yeah, absolutely. Super interesting. Interesting topic and interesting work that you do. I’m so glad you joined us on the show.

Gui Orliac: [00:12:09] No, thank you very much, Jamie, for having me. And I think I could talk a lot about that, but I think most people will be bored very fast about the trucking data, so I will maybe keep it at that, but one thing really important is that it helps people once it’s being used. It has to be used. That’s the truth.

Jamie Gassmann: [00:12:29] Well, data is a very powerful tool, so it tells you a lot when you look at it close enough.

Gui Orliac: [00:12:33] Exactly.

Jamie Gassmann: [00:12:34] Yeah. Well, if anybody wanted to get a hold of you to learn a little bit more about what your company does and like what you do, how can they do that?

Gui Orliac: [00:12:41] Well, they can go to speedgauge.net and they will look for a Frenchman name on their people, and that will be me.

Gui Orliac: [00:12:52] Wonderful.

Gui Orliac: [00:12:53] Thank you very much, Jamie.

Jamie Gassmann: [00:12:54] Yeah, thank you.

Gui Orliac: [00:12:55] And have a good afternoon.

Jamie Gassmann: [00:12:57] You, too.

Gui Orliac: [00:12:58] Bye.

Outro: [00:13:02] Thank you for joining us on Workplace MVP. R3 Continuum is a proud sponsor of this show and is delighted to celebrate most valuable professionals who work diligently to secure safe workplaces where employees can thrive.

 

 

Tagged With: commercial drivers, driving analytics, fleet management, Gui Orliac, Jamie Gassmann, R3 Continuum, RIMS, RISKWORLD 2022, SpeedGauge, Workplace MVP

Monkeypox

June 22, 2022 by John Ray

Monkeypox
North Fulton Studio
Monkeypox
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Monkeypox

Monkeypox (Episode 76, To Your Health with Dr. Jim Morrow)

Host Dr. Jim Morrow with Village Medical discussed monkeypox on this episode of To Your Health. After a brief update on COVID-19, Dr.Morrow covered monkeypox’s similarities to smallpox and chickenpox, where it originated, its symptoms and complications, treatment, and much more.

To Your Health is brought to you by Village Medical (formerly Morrow Family Medicine), which brings the care back to healthcare.

About Village Medical (formerly Morrow Family Medicine)

Village Medical, formerly Morrow Family Medicine, is an award-winning, state-of-the-art family practice with offices in Cumming and Milton, Georgia. The practice combines healthcare information technology with old-fashioned care to provide the type of care that many are in search of today. Two physicians, three physician assistants and two nurse practitioners are supported by a knowledgeable and friendly staff to make your visit to Village Medical one that will remind you of the way healthcare should be.  At Village Medical, we like to say we are “bringing the care back to healthcare!”  The practice has been named the “Best of Forsyth” in Family Medicine in all five years of the award, is a three-time consecutive winner of the “Best of North Atlanta” by readers of Appen Media, and the 2019 winner of “Best of Life” in North Fulton County.

Village Medical offers a comprehensive suite of primary care services including preventative care, treatment for illness and injury, and management of chronic conditions such as diabetes, congestive heart failure, chronic obstructive pulmonary disease (COPD) and kidney disease. Atlanta-area patients can learn more about the practice here.

Dr. Jim Morrow, Village Medical, and Host of To Your Health with Dr. Jim Morrow

Covid-19 misconceptionsDr. Jim Morrow is the founder of Morrow Family Medicine. He has been a trailblazer and evangelist in healthcare information technology, was named Physician IT Leader of the Year by HIMSS, a HIMSS Davies Award Winner, the Cumming-Forsyth Chamber of Commerce Steve Bloom Award Winner as Entrepreneur of the Year and he received a Phoenix Award as Community Leader of the Year from the Metro Atlanta Chamber of Commerce.  He is married to Peggie Morrow and together they founded the Forsyth BYOT Benefit, a charity in Forsyth County to support students in need of technology and devices. They have two Goldendoodles, a gaggle of grandchildren and enjoy life on and around Lake Lanier.

Facebook | LinkedIn | Twitter

The complete show archive of To Your Health with Dr. Jim Morrow addresses a wide range of health and wellness topics.

Dr. Morrow’s Show Notes

Monkeypox

  • An ongoing outbreak of monkeypox was confirmed in May 2022,
    • beginning with a cluster of cases found in the United Kingdom.
    • The first recognized case was confirmed on 6 May 2022 in an individual with travel links to Nigeria (where the disease is endemic),
      • but it has been suggested that cases were already spreading in Europe in the previous months.
    • From 18 May onwards, cases were reported from an increasing number of countries and regions,
      • predominantly in Europe, but also in North and South America, Asia, North Africa, and Australia. 
      • 1,033 cases had been confirmed as of 6 June.
  • The outbreak marked the first time the disease has spread widely outside Central and West Africa.
    • Cases have mainly but not exclusively been identified amongst men who have sex with men(MSM),
      • but health authorities emphasized that anyone can catch the disease, particularly if they have close contact with a symptomatic person.
      • Initial WHO assessments expressed the expectation of the outbreak to be contained,
        • and of low impact to the general population in affected countries.
      • A more recent statement acknowledged that undetected transmission had occurred for some time
        • and called for urgent action to reduce transmission.

Signs and symptoms

Monkeypox is an infectious viral disease that can occur in both humans and some other animals.

Early symptoms include

  •  fever, headache, muscle pains, shivering, backache, and feeling extremely tired.

Typically there are swollen lymph nodes behind the ear, below the jaw, in the neck or in the groin.

This is followed by a rash that forms blisters and crusts over;

  • most frequently in the mouth, on the face, hands and feet, genitals and eyes.

The time from exposure to onset of symptoms is on average 12 days; though ranges from 5-to-21 days.

  • The duration of symptoms is typically two to four weeks.
  • Cases may be severe, especially in children, pregnant women or people with suppressed immune systems.
  • Three-quarters of affected people have lesions on the palms and soles,
    • more than two-thirds in the mouth,
    • a third on the genitals and one in five have lesions in the eyes.
    • They begin as small flat spots,
      • before becoming small bumps which then fill with at first clear fluid and then yellow fluid,
        • which subsequently burst and scab over.
        • There may be a few lesions or several thousand, sometimes merging to produce large lesions.
  • In each part of the body affected,
    • the lesions evolve in the same stage.
    • It looks identical to the rash of smallpox.
      • The rash typically lasts around 10-days.
      • An affected person may remain unwell for two to four weeks.
      • After healing, the lesions may leave pale marks before becoming dark
  • Limited person-to-person spread of infection has been reported in disease-endemic areas in Africa.
  • Monkeypox may be spread
    • from handling bushmeat,
    • an animal bite or scratch,
    • body fluids,
    • contaminated objects,
    • or close contact with an infected person.
    • The virus normally circulates among certain rodents.
    • Diagnosis can be confirmed by testing a lesion for the virus’s DNA.
      • The disease can appear similar to chickenpox.
  • The smallpox vaccine can prevent infection with 85% effectiveness,
    • but smallpox vaccination stopped in most parts of the world in the late 1970s,
      • resulting in very little immunity against monkeypox.
      • In 2019, a monkeypox vaccine, Jynneos, was approved for adults in the United States.
      • The current standard for treatment is tecovirimat, an antiviral that is specifically intended to treat infections with orthopoxviruses such as smallpox and monkeypox.
      • It is approved for the treatment of monkeypox in the European Union and the United States.
        • Cidofovir or brincidofovir may also be useful.
        • Reports of the risk of death, if untreated, are as high as 10% to 11% in the Congo Basin(Central African) clade of monkeypox.
  • Monkeypox was first identified in 1958 among laboratory monkeys in Copenhagen, Denmark.
    • Monkeys are not a natural reservoir of the virus.
    • The first cases in humans were found in 1970 in the Democratic Republic of the Congo.
    • An outbreak that occurred in the United States in 2003 was traced to a pet store where rodents imported from Ghana were sold.
      • The 2022 monkeypox outbreak represents the first incidence of widespread community transmission outside of Africa,
        • which began in the United Kingdom in May 2022,
        • with subsequent cases confirmed in at least 20 countries, in Europe, North America, South America, Asia, North Africa, and Australia

Complications

  • Complications include secondary infections, pneumonia, sepsis, encephalitis, and loss of vision if severe eye infection.
    • If infection occurs during pregnancy, stillbirth or birth defects may occur.
    • The disease may be milder in people vaccinated against smallpox in childhood.

Causes

  • Monkeypox in both humans and animals is caused by infection with the monkeypox virus– a double-stranded DNA virus.
    • The virus is found mainly in tropical rainforest regions of Central and West Africa.
    • The virus is split into Congo Basin and West African clades, matching the geographical areas.
  • Most human cases of monkeypox are acquired from an infected animal,
    • though the route of transmission remains unknown.
    • The virus is thought to enter the body through broken skin, the respiratory tract, or the mucous membranes of the eyes, nose, or mouth.
    • Once a human is infected, transmission to other humans is common, with family members and hospital staff at particularly high risk of infection.
  • Human-to-human transmission is thought to occur primarily through close contact with an infected subject.
    • There are indications that transmission occurs during sexual intercourse.
  • Monkeypox symptoms tend to begin 5 to 21 days after infection.

Prevention

  • Vaccination against smallpox is assumed to provide protection against human monkeypox infection
    • because they are closely related viruses
      • and the vaccine protects animals from experimental lethal monkeypox challenges.
      • This has not been conclusively demonstrated in humans because routine smallpox vaccination was discontinued following the eradication of smallpox.

Treatment

  • In the European Union and the United States, tecovirimat is approved for the treatment of several poxviruses, including monkeypox.
    • Best Practice recommends tecovirimat or the smallpox treatment brincidofovir as the first line antiviral treatment if required,
      • alongside supportive care(including antipyretic, fluid balance and oxygenation).
      • Empirical antibiotic therapy or aciclovir may be used if secondary bacterial or varicella-zoster infection is suspected, respectively.

Tagged With: chickenpox, coronavirus, COVID-19, Dr. Jim Morrow, monkeypox, nigeria, smallpox, To Your Health, United Kingdom, vaccinations, Village Medical

LIVE from RISKWORLD 2022: Zoe Freeman, Signal Restoration Services

June 21, 2022 by John Ray

Signal Restoration
Minneapolis St. Paul Studio
LIVE from RISKWORLD 2022: Zoe Freeman, Signal Restoration Services
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Signal Restoration

LIVE from RISKWORLD 2022: Zoe Freeman, Signal Restoration Services

Zoe Freeman, a Regional Account Manager for Signal Restoration Services, was the guest on this episode of Workplace MVP LIVE from RISKWORLD 2022. Signal was not an exhibitor but a sponsor of this year’s event. Zoe discussed Signal’s 50th anniversary, the work they do, highlighted the need for pre-loss planning, and more.

Workplace MVP is underwritten and presented by R3 Continuum and produced by the Minneapolis-St.Paul Studio of Business RadioX®.

This show was originally broadcast from the RIMS 2022 RISKWORLD Conference held at the Moscone Center in San Francisco, California.

Signal Restoration Services

Signal Restoration Services is a leading disaster restoration contractor. They specialize in fire, water, storm, mold, hurricane, earthquake, emergency, and reconstruction services as well as full-service roofing and Cap Ex work. Their success has been achieved through high-quality standards, solid business ethics, and prompt response to their customers’ needs.

Their most significant advantage is their people. Thoroughly screened, trained, and certified, Signal’s employees comply with OSHA standards. They also regularly receive re-certification training on safe work procedures and hazardous materials handling.

The highly trained Signal representatives have been instrumental in the success of Signal’s customer service record. Their licensed personnel have the experience, expertise, and resources to complete your project in a timely and professional manner.

Website | LinkedIn | Facebook | Twitter

Zoe Freeman, Regional Account Manager, Signal Restoration Services

Zoe Freeman, Regional Account Manager, Signal Restoration Services

Zoe Freeman is a Regional Account Manager for Signal Restoration Services focusing on Client Relations and Customer Service.

She works with Risk, Facility, Claims, and Property Managers to set a plan in action that can be executed with organization and precision.

LinkedIn

 

 

About Workplace MVP

Every day, around the world, organizations of all sizes face disruptive events and situations. Within those workplaces are everyday heroes in human resources, risk management, security, business continuity, and the C-suite. They don’t call themselves heroes though. On the contrary, they simply show up every day, laboring for the well-being of employees in their care, readying the workplace for and planning responses to disruption. This show, Workplace MVP, confers on these heroes the designation they deserve, Workplace MVP (Most Valuable Professionals), and gives them the forum to tell their story. As you hear their experiences, you will learn first-hand, real-life approaches to readying the workplace, responses to crisis situations, and overcoming challenges of disruption. Visit our show archive here.

Workplace MVP Host Jamie Gassmann

Jamie Gassmann, Host, “Workplace MVP”

In addition to serving as the host to the Workplace MVP podcast, Jamie Gassmann is the Director of Marketing at R3 Continuum (R3c). Collectively, she has more than fourteen years of marketing experience. Across her tenure, she has experience working in and with various industries including banking, real estate, retail, crisis management, insurance, business continuity, and more. She holds a Bachelor of Science Degree in Mass Communications with special interest in Advertising and Public Relations and a Master of Business Administration from Paseka School of Business, Minnesota State University.

R3 Continuum

R3 Continuum is a global leader in workplace behavioral health and security solutions. R3c helps ensure the psychological and physical safety of organizations and their people in today’s ever-changing and often unpredictable world. Through their continuum of tailored solutions, including evaluations, crisis response, executive optimization, protective services, and more, they help organizations maintain and cultivate a workplace of wellbeing so that their people can thrive. Learn more about R3c at www.r3c.com.

Company website | LinkedIn | Facebook | Twitter</a

TRANSCRIPT

Intro: [00:00:03] Broadcasting live from Riskworld 2022 at the Moscone Center in San Francisco, it’s time for Workplace MVP. Brought to you by R3 Continuum, a global leader in helping workplaces thrive during disruptive times. Now, here’s your host.

Jamie Gassmann: [00:00:22] Hi, everyone. Your host, Jamie Gassman, here coming to you again from the Riskworld 2022 Expo Hall, and I’m in our sponsor, R3 Continuum’s, Booth. And with me is Zoe Freeman from Signal Restoration. Welcome to the show, Zoe.

Zoe Freeman: [00:00:38] Thanks, Jamie. Thanks for having me.

Jamie Gassmann: [00:00:41] Yeah. And so, tell us a little bit about what Signal Restoration does.

Zoe Freeman: [00:00:45] So, Signal Restoration is a national catastrophe and large loss company celebrating our 50th year anniversary. There’s a banner when you walk in from the front entrance, it’s right there. We’re very proud of that. We have been around since ’72, and in 2009, restoration was introduced, too. It started out as a general contractor company, and then it was purchased in 2009 from the current owners, and they soon added restoration services, and made it into a commercial large loss and catastrophe company.

Zoe Freeman: [00:01:29] And in 2015, we added to that network by adding on a franchise corporation called PuroClean, which, in itself, is very successful, but they add to the huge Signal network as additional resources for the more routine losses that our clients so often see. And then, additionally on that, about a year-and-a-half ago, the purchase of US Roofing came. So, it’s a three-part synergy, and we handle restoration projects of flood fire, any natural disaster, as well as remediation services. So, for mold, and asbestos, and lead, and just about anything else in Hazmat, we try to support if we can.

Jamie Gassmann: [00:02:21] Wow. So, typically, with your client, if somebody is coming to you for support, what does that experience look like for them?

Zoe Freeman: [00:02:33] Well, typically, if it comes—so it’s always nice to have a relation—usually, there’s a relationship already built before any type of loss or something comes through to us. Sometimes, there’s not. And maybe the insurance company may know us well, and they ask us to step in to help out one of their clients or something like that. And so, the relationship, there is always some type of relationship there. If it’s a catastrophe situation, it’s pretty intense. There’s a lot of mobilization. There’s a lot of things working behind the scenes.

Zoe Freeman: [00:03:17] So, it’s actually pretty intense when we have to step in to any situation. And then, we also have our very friendly we’re here to help the community situations as well that are not so intense. And that’s if a client has like a small flood, or a large pipe break, or something, which you don’t think it does, but it actually ends up causing quite a bit of damage, so the sooner and the faster, more efficient we can get in there makes things much easier on everyone, saves time, gets the business back going, and it really ends up being a great thing. So, there’s good and bad with our company, but it’s all good in the outcome, right? But when you ask the question, I think of disaster first, right?

Jamie Gassmann: [00:04:14] Right.

Zoe Freeman: [00:04:14] So, a lot of times, that’s when we get called in. But a lot of times, it’s not. A lot of timea, we get called in on the more routine losses, and those are fun, too.

Jamie Gassmann: [00:04:21] Yeah. So, it’s almost like you kind of have a mix of like it’s hurricane season, you’re going to be called in probably quite a bit in terms of any flooding that might be occurring in that type of a situation.

Zoe Freeman: [00:04:31] Yeah. So, hurricane season definitely is a big season for folks like us in this industry, and we’re on standby, we’re on watch. We’ve got folks ready to deploy, manpower, equipment. It’s just a constant rotation or constant monitoring of events. And to know where our clients are and strategize where we need to be, ready for those efforts. And it’s a lot of fun, but we got a lot of experience at it, so I’d like to think we’re pretty good at what we do.

Jamie Gassmann: [00:05:06] Yeah. So, is there any trending or anything that you’re seeing that’s popping up more and more that workplaces or organizations, maybe not just the workplace, but that organizations need to be aware of that if they’re not thinking about it, they probably should be thinking about it.

Zoe Freeman: [00:05:19] Absolutely. That’s going to be pre-loss planning. So, one of the events over the last couple of years have just really got the risk world, as well as other parts within the company, but specifically risk, in that pre-loss planning mode, because if you’re able to, upfront, make those contract, get those contracts in place, and build those relationships, and make those introductions between your broker, and your insurance, and your risk manager, and your contractors at the event of when the actual time happens, there’s so much that goes into it.

Zoe Freeman: [00:06:02] There’s so much time saved, so much money saved. The barrier of communication is better. It made things go so much faster. Pre-loss planning is something that we can’t share enough, and that’s what we are seeing in Signal and I’m sure other restoration companies as well, is that want and that need to start a pre-loss planning dialogue and put a plan in place.

Jamie Gassmann: [00:06:30] Yeah. It’s like you don’t want to be making decisions of who you should be calling when something happens. You want to know who you’re calling.

Zoe Freeman: [00:06:35] Absolutely. You absolutely don’t want that to be one of those, we’ll pick it up when it happens. This is one of the things that you definitely want to plan ahead for. And yeah, there are so many wonderful things that come out of having a plan in place. And one of the other things is because of that also and because of the pre-loss planning, you’ve got folks that are starting to—restoration companies were able to say, you’ve got the housing community, you’ve got these folks, everybody’s on board. We’ve got to get these business continuity plans in place, so a lot of good stuff out there.

Jamie Gassmann: [00:07:24] Yeah. And I know you’re an exhibitor here at RIMS.

Zoe Freeman: [00:07:26] We are a sponsor this year.

Jamie Gassmann: [00:07:28] Oh, you’re a sponsor on top of that. Okay. Great.

Zoe Freeman: [00:07:31] Yeah, we’re excited about that. So, we’ve been a RIMS member for years, but again, being our 50th, we were really excited, and we wanted to come in and be a sponsor as well. You will see us out here next year exhibiting. So, Signal is kind of like, I’d like to say a small, little kept secret. We haven’t done a whole lot of marketing in the past. We’ve been very word of mouth over the last couple of years. We’ve started into the marketing scene, so you’ll definitely see more of us.

Jamie Gassmann: [00:08:05] Wonderful.

Zoe Freeman: [00:08:05] Yeah.

Jamie Gassmann: [00:08:05] And if somebody wanted to get a hold of you after listening to this show, how would they do that?

Zoe Freeman: [00:08:11] You could just give me a call. I’m very transparent. I love phone calls. Call me, please. We could spend forever emailing back and forth. Just call me. 817-504-7748. zoe@signal. Call me with anything, questions about anything, meetings. If you know somebody in the company and you want to ask me about them, just give me a call.

Jamie Gassmann: [00:08:39] Wonderful. Well, I appreciate you being on the show, Zoe.

Zoe Freeman: [00:08:42] Thank you, Jamie.

Jamie Gassmann: [00:08:42] It’s been great chatting with you.

Zoe Freeman: [00:08:43] Great chatting with you, too. It’s been fun.

Jamie Gassmann: [00:08:46] Great.

Outro: [00:08:50] Thank you for joining us on Workplace MVP. R3 Continuum is a proud sponsor of this show and is delighted to celebrate most valuable professionals who work diligently to secure safe workplaces where employees can thrive.

 

 

Tagged With: disaster recovery solutions, disaster restoration contractor, Jamie Gassmann, pre-loss planning, R3 Continuum, RIMS, RISKWORLD 2022, Signal Restoration Services, Workplace MVP, Zoe Freeman

LIVE from RISKWORLD 2022: Laura Casey, SafeCon Solutions

June 21, 2022 by John Ray

Laura Casey
Minneapolis St. Paul Studio
LIVE from RISKWORLD 2022: Laura Casey, SafeCon Solutions
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Laura Casey

LIVE from RISKWORLD 2022: Laura Casey, SafeCon Solutions

Laura Casey, a safety professional and owner of SafeCon Solutions, identified risk as correlated to safety in this live conversation with host Jamie Gassmann at RISKWORLD 2022. Laura and Jamie discussed the trends Laura sees in safety services, services offered by SafeCon Solutions, her experience at the conference, and more.

Workplace MVP is underwritten and presented by R3 Continuum and produced by the Minneapolis-St.Paul Studio of Business RadioX®.

This show was originally broadcast from the RIMS 2022 RISKWORLD Conference held at the Moscone Center in San Francisco, California.

SafeCon Solutions

SafeCon Solutions is a full-service safety consulting company with a national and international client base. They provide a vast array of occupational safety services for all industries as well as training, presentations, workshops, and expert witness testimony.

Workplace safety goes beyond mere compliance. Workplace safety is about preventing injuries, illnesses, and incidents by developing strong systems to guide and protect your workforce.

Facebook | LinkedIn

Laura Casey, CSP, CHST, Principal Consultant and Owner, SafeCon Solutions

Laura Casey, CSP, CHST, Principal, SafeCon Solutions

Laura Casey, CSP, CHST, is owner of SafeCon Solutions. She founded the company in 2008 to provide comprehensive safety training, workshops, and presentations.

Laura has a Masters in Occupational Safety, is a Certified Safety Professional, and a Certified Construction Health and Safety Technician. In 2o2o, she also became a Certified Risk Management Professional.

LinkedIn

About Workplace MVP

Every day, around the world, organizations of all sizes face disruptive events and situations. Within those workplaces are everyday heroes in human resources, risk management, security, business continuity, and the C-suite. They don’t call themselves heroes though. On the contrary, they simply show up every day, laboring for the well-being of employees in their care, readying the workplace for and planning responses to disruption. This show, Workplace MVP, confers on these heroes the designation they deserve, Workplace MVP (Most Valuable Professionals), and gives them the forum to tell their story. As you hear their experiences, you will learn first-hand, real-life approaches to readying the workplace, responses to crisis situations, and overcoming challenges of disruption. Visit our show archive here.

Workplace MVP Host Jamie Gassmann

Jamie Gassmann, Host, “Workplace MVP”

In addition to serving as the host to the Workplace MVP podcast, Jamie Gassmann is the Director of Marketing at R3 Continuum (R3c). Collectively, she has more than fourteen years of marketing experience. Across her tenure, she has experience working in and with various industries including banking, real estate, retail, crisis management, insurance, business continuity, and more. She holds a Bachelor of Science Degree in Mass Communications with special interest in Advertising and Public Relations and a Master of Business Administration from Paseka School of Business, Minnesota State University.

R3 Continuum

R3 Continuum is a global leader in workplace behavioral health and security solutions. R3c helps ensure the psychological and physical safety of organizations and their people in today’s ever-changing and often unpredictable world. Through their continuum of tailored solutions, including evaluations, crisis response, executive optimization, protective services, and more, they help organizations maintain and cultivate a workplace of wellbeing so that their people can thrive. Learn more about R3c at www.r3c.com.

Company website | LinkedIn | Facebook | Twitter

TRANSCRIPT

Intro: [00:00:02] Broadcasting live from Riskworld 2022 at the Moscone Center in San Francisco, it’s time for Workplace MVP. Brought to you by R3 Continuum, a global leader in helping workplaces thrive during disruptive times. Now, here’s your host.

Jamie Gassmann: [00:00:20] Hi, everyone. Jamie Gassmann here with Workplace MVP. And with me live at the RIMS Riskworld 2022 is Laura Casey. Welcome to the show, Laura.

Laura Casey: [00:00:31] Good morning. Thank you for having me.

Jamie Gassmann: [00:00:33] Yes. So, Laura, share with us what company you are with and your role there.

Laura Casey: [00:00:38] So, I’m the Principal Consultant and Owner of SafeCon Solutions. It is a consulting firm, firm, there’s one of me, that does both occupational safety and risk matters for a variety of types of businesses within the industry.

Jamie Gassmann: [00:00:55] Wonderful. And so, you’re at the RIMS conference this year. Talk to me about, what are you looking forward to getting out of this show? What’s exciting you about being here in person and at the Moscone Center?

Laura Casey: [00:01:06] So, it’s really kind of interesting that I happen to be your first person, because this is my first RIMS event. So, I’ve been a certified safety professional for a long time, 20-plus years, tenured, and it became really apparent that people in my mind were seeing risk as separate from safety. And other than in the financial world, when we talk about investing and those types of things, I find that risk and safety really are correlated, and should go hand in hand, and risk helps the C-suite members of an organization better understand safety, because safety is not tangible. So, I went ahead, and I sat for and passed the RIMS CRMP exam, Certified Risk Management Professional, and I need continuing ed credits, and so these are my new peeps. So, usually, I go to the safety conference, and now is my first time at the RIMS Riskworld, so just trying to take it all in.

Jamie Gassmann: [00:02:02] Oh, I bet, and it sounds like they have a really good lineup of great sessions. And so, what are some of the things that you’re seeing in the work that you’re doing within the risk and kind of safety environment that as a consultant, you want to make sure that workplaces are aware of, because it’s either trending or just becoming more common?

Laura Casey: [00:02:20] Sure. So, like I said, I unfortunately find that there are a lot of businesses out there that don’t understand safety, because it’s not tangible. You can’t touch it. When someone is seriously injured, or God forbid, there’s a fatality, everyone’s, oh, we need safety, we need safety. So, when I’m doing the background work, trying to be more predictive for my clients, I try to—well, I don’t try to, I do. I take a quantitative risk matrix and I apply it to whatever safety findings I have in an effort to try and get them to understand the risk of ignoring this, so that we never get to the point of a serious injury or a fatality. In addition, I try and help the businesses understand the different lines of insurance, how they can improve their position when it comes time for renewal. How do they save those dollars? How do they change their program to be more effective to, next year, change those background pieces?

Jamie Gassmann: [00:03:16] Sure, that sounds fascinating. And so, here at RIMS, is there one session that you’re most excited to attend when you were looking at the agenda or something that just stood out to you as, I definitely have to make sure that I make it over there?

Laura Casey: [00:03:32] So, maybe not just one. I think there were several. For me, it’s not so much about the enterprise risk. That’s a huge piece of risk management. But for me, I have a tendency to focus a little bit more on specifics about insurance or specifics about claims management, trying to understand the new cannabis landscape when it comes to businesses and their drug policies, and enforcing those. So, trying to pick out the sessions for me that aren’t so much about enterprise risk as much as it is the more specifics that can overlap for me.

Jamie Gassmann: [00:04:14] Got it. Very cool. Well, it was so great having you on our show, and having this opportunity to connect with you, and I hope you really have a great time here in meeting people and also in the learning. So, appreciate you being on.

Laura Casey: [00:04:29] Well, thanks for having me. Thanks for your hospitality. You guys have been great. I appreciate it. Enjoy the show.

Jamie Gassmann: [00:04:33] Yeah, thank you.

Laura Casey: [00:04:34] Thank you.

Outro: [00:04:39] Thank you for joining us on Workplace MVP. R3 Continuum is a proud sponsor of this show and is delighted to celebrate most valuable professionals who work diligently to secure safe workplaces where employees can thrive.

 

Tagged With: Laura Casey, occupational safety, R3 Continuum, RIMS, Risk Management, RISKWORLD 2022, SafeCon Solutions, safety training, Workplace MVP

Mike and Maggie Grayeski, Servicewise Electric, Meredith Fingarson, Meredith Fingarson Consulting, Adam Grossman, Good Dog Media, and Christopher Lyboldt, Senior Care Authority

June 20, 2022 by John Ray

Servicewise Electric
Family Business Radio
Mike and Maggie Grayeski, Servicewise Electric, Meredith Fingarson, Meredith Fingarson Consulting, Adam Grossman, Good Dog Media, and Christopher Lyboldt, Senior Care Authority
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Servicewise Electric

Mike and Maggie Grayeski, Servicewise Electric, Meredith Fingarson, Meredith Fingarson Consulting, Adam Grossman, Good Dog Media, and Christopher Lyboldt, Senior Care Authority(Family Business Radio, Episode 33)

On this episode of Family Business Radio, host Anthony Chen welcomed four powerhouse guests. First were Maggie and Mike Grayeski, owners of Servicewise Electric who have re-started their electrical service business after wanting to return to a small family business model. In addition to their love of having a family business, they talked about how they balance a relationship and business, how Mike is shifting from working in the field to in the business, taking care of their employees, and more.

Meredith Fingarson started her own marketing consulting agency and discussed how she serves her clients with strategy, her careful planning before going out on her own, and her desire to help her clients be successful.

Next, Adam Grossman of Good Dog Media talked with Anthony about providing video services to his clients, his editorial work for Vanity Fair, and the challenges of telling a story.  He shared he also recently relocated to Atlanta from Los Angeles and its benefits.

Christopher Lyboldt with Senior Care Authority shared his story of building a business devoted to the needs of elders for navigating their living and lifestyle needs. He and his wife provide a full spectrum of services from finding the right living situation, selling a home, and helping create a lifestyle that preserves freedom for his clients.  He also stressed the infancy of this type of professional service that will continue to grow.

All the guests answered questions about how they envision their legacy and their advice for anyone starting a business.  In Anthony’s closing comments, he spoke on the need to find your purpose and passion first, and then find the financial team that will help you realize those goals.

Family Business Radio is underwritten and brought to you by Anthony Chen with Lighthouse Financial Network.

Servicewise Electric

Servicewise Electric is a family-owned and operated electrical service company servicing Canton, GA. Striving to be the best in the industry by offering the highest level of professional electrician service every time.

Ensuring their customers feel confident with the quality of work and efficient mannerism from their electricians is Servicewise’s top priority. Servicing both residential and commercial customers,  their certified electricians have the skills to handle any and all electrical services and electrical repairs.

From circuit breakers, light fixtures, ceiling fans, and any commercial and home electrical work, call/text/book online for an appointment and let them show you the Servicewise difference today!

Website | Facebook | Yelp

Mike and Maggie Grayeski, Owners, Servicewise Electric

Mike and Maggie Grayeski, Owners, Servicewise Electric
Mike Grayeski is CEO of Servicewise Electric. He has over 25 years experience in the electrical construction business and holds the “unrestricted class II master electricians license” for the company. Mike is responsible for defining the strategic vision and culture of the company, managing day-to-day operations, promoting a safe work environment, developing business opportunities, maintaining company goals, and ensuring the customer’s utmost satisfaction. Mr. Grayeski remains highly active in the construction industry as well as in the community.
Maggie Grayeski is COO of Servicewise Electric. She has over 15 years of combined management and administrative experience. She is responsible for the overall management of the office and all company activities.
Mike Grayeski LinkedIn | Maggie Grayeski LinkedIn

Meredith Fingarson Consulting

Meredith Fingarson is a marketing consultant for small to medium-sized businesses. She uses a personal approach to her strategy to get to know a company and its challenges on a deeper level. She works with the company stakeholders one-on-one and really becomes familiar with the industry and market, and can help to create a marketing strategy driven towards goals. A marketing strategy that works is not just about the beautiful ads, splashy sales promotions, or catchy tv commercials.

To help gain insights into a business’s marketing effectiveness, Meredith developed the M3 marketing audit in which data and insights about a business are gathered and analyzed. This audit is a step-by-step process that takes a deep look into a business, its customers, its competition, and its reputation. The audit will yield information about the brand health, market awareness, help solidify messaging, and identify buyer personas. From this audit, a full marketing strategy can be developed, implemented, and measured.

She also specializes in social media strategies for her clients. The social media landscape is constantly changing and tactics that once worked are no longer effective. There are many pathways for social media engagement with potential customers and there is no one-stop-shop option. Each social media strategy must be tailored to the business and the social media platforms that work best for the business.

Website | LinkedIn

Meredith Fingarson, Owner, Meredith Fingarson Consulting

Meredith Fingarson, Owner, Meredith Fingarson Consulting

Meredith Fingarson is a Marketing & Small Business consultant. She has a passion for helping businesses navigate the challenges of growth. She spent much of her career in corporate marketing and executive leadership. Prior to starting her own consulting business, she was most recently the Director of Marketing for a large regional wholesale distributor with both B2B and B2C sales channels.

With her experience in executive leadership, she understands the nuances of how a marketing strategy integrates into all aspects of a business. She saw the potential of how other businesses might benefit from her expertise and in January of 2022, left her position as Director to pursue her dream of becoming a marketing consultant for small to medium businesses. ​ Her experience is diverse and she has worked with many industries, including; wholesale distribution, retail, non-profit, consumer goods manufacturing and skilled trades.

She has a BS in Marketing from the University of Central Florida and a BS in Environmental Science from the University of West Florida.

LinkedIn

Good Dog Media

Good Dog Media is a full-service digital production company specializing in web and social platforms. With a strong foundation in Hollywood-style filmmaking, Good Dog Media brings high-caliber sensibilities to promotional work of all sizes for a wide variety of companies and publications.

Clients include HBO, Activision, BMW, Proctor & Gamble, Smithsonian, and Vanity Fair.

Website | Facebook | LinkedIn

Adam Grossman, CEO, Good Dog Media

Adam Grossman, CEO, Good Dog Media
Adam Grossman has been working as a filmmaker for over 25 years, serving as a director, and writer for film and television. He holds degrees in Photography and Economics from Stanford and film production from USC. In 2007, Adam started Good Dog Media to specialize in motion production for web and social platforms. While handling production, post-production, and delivery in digital formats, Good Dog Media draws from traditional filmmaking techniques, bringing a fresh approach to promotional and editorial work.
Adam recently moved from Los Angeles to Atlanta, where he lives with his wife, son, and 2 dogs.
LinkedIn

Senior Care Authority

Christopher Lyboldt describes his role as an Eldercare Consultant as a “pursuit of dignity.” Typically, families attempt to discover options on their own, and given the tremendous number of options, it’s challenging to pinpoint a dignified solution for a loved one. Christopher guides families to dignified solutions by identifying their needs through discovery, researching options, presenting solutions to the family, and facilitating the next steps. The solutions are plentiful based on the needs of the older adult requiring care. The solution could be a relocation to a senior living community. Or, it might be setting up a thriving ecosystem at home so the older adult can age in place.

Christopher also coaches families through the GA Medicaid Waiver Program, the VA Benefits Program, Skilled Nursing Facility Selection, and many other aging-related programs and services. Senior Care Authority® is a Senior Placement and Eldercare Consulting organization based in Petaluma, California.

Founded in 2009, the company serves most major metropolitan areas throughout the United States through a national network of professionally trained and experienced local advisors like Christopher.

Website | Facebook 

Christopher Lyboldt, Owner, Senior Care Authority

Christopher Lyboldt, Owner, Senior Care Authority
Christopher Lyboldt is the owner of Senior Care Authority Atlanta. He is an Eldercare Advisor.
Families approach Christopher when they are navigating the difficult world of senior care and senior living. Christopher helps them to discover their options, and find a dignified solution for their loved one that requires care. This is Christopher’s third career. His first career began at New York University. He was an instructor and a Program Director there. After 12 years at NYU, he joined the corporate world with International Paper and spent 17 years in various roles in training, sales, and marketing. Christopher and his wife were also family caregivers for his father-in-law for six years during this time.
Christopher’s professional and personal experience as an educator, a sales and marketing professional, and a caregiver provided him with the background needed in his current role as an Eldercare Consultant, where his passions now lie.
LinkedIn

Anthony Chen, Host of Family Business Radio

Anthony Chen, Lighthouse Financial, and Host of “Family Business Radio”

This show is sponsored and brought to you by Anthony Chen with Lighthouse Financial Network. Securities and advisory services offered through Royal Alliance Associates, Inc. (RAA), member FINRA/SIPC. RAA is separately owned and other entities and/or marketing names, products or services referenced here are independent of RAA. The main office address is 575 Broadhollow Rd. Melville, NY 11747. You can reach Anthony at 631-465-9090 ext 5075 or by email at anthonychen@lfnllc.com.

Anthony Chen started his career in financial services with MetLife in Buffalo, NY in 2008. Born and raised in Elmhurst, Queens, he considers himself a full-blooded New Yorker while now enjoying his Atlanta, GA home. Specializing in family businesses and their owners, Anthony works to protect what is most important to them. From preserving to creating wealth, Anthony partners with CPAs and attorneys to help address all the concerns and help clients achieve their goals. By using a combination of financial products ranging from life, disability, and long-term care insurance to many investment options through Royal Alliance. Anthony looks to be the eyes and ears for his client’s financial foundation. In his spare time, Anthony is an avid long-distance runner.

The complete show archive of “Family Business Radio” can be found at familybusinessradioshow.com.

Tagged With: Adam Grossman, Anthony Chen, Christopher Lyboldt, electricians, Family Business Radio, Good Dog Media, Lighthouse Financial Network, Maggie Grayeski, marketing, Meredith Fingarson, Meredith Fingarson Consulting, Mike Grayeski, senior care, Senior Care Authority, ServiceWise Electric, video services

LIVE from WORKBENCHcon 2022: Sean McBride, Charleston Crafted

June 20, 2022 by John Ray

Charleston Crafted
North Fulton Studio
LIVE from WORKBENCHcon 2022: Sean McBride, Charleston Crafted
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Charleston Crafted

LIVE from WORKBENCHcon 2022: Sean McBride, Charleston Crafted (Organization Conversation, Episode 27)

Starting from scratch, Sean McBride taught himself woodworking to create furniture for himself and his wife. Now working together they have a weekly blog focused on projects to transform your home. Sean was at WORKBENCcon 2022 and sat down with Richard Grove in the Wall Control booth. Sean mentioned how it evolved for him, his philosophy to make projects easy and accessible for anyone, his experience at WORKBENCHcon and much more.

Organization Conversation is produced by the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta.

Sean McBride, Charleston Crafted

Sean McBride, Charleston Crafted

Morgan & Sean McBride are crafting their home together in Charleston, South Carolina.

They blog at Charleston Crafted to share with you their experiences on transforming their home into a dream home. They are also empowering YOU to try DIY by showing you easy ways to make a huge impact in your home.

Sean and Morgan have a beautiful son and daughter named Luke and Rory, a beagle named CiCi Sabathia, and a fluffy grey cat named Bear Grylls.

From 2012 to 2016, they lived in a two-bedroom condo and started this blog to share the projects while decorating and living in that condo. You can see the whole condo tour here.

In July of 2016, they bought their first house. It was a bit of a fixer in that the bones were great, but they wanted to take down a few walls and, in general, bring the home into this decade and their style with DIY projects and design. This was where they turned the blog into a business featuring these projects and bringing them to you.

In 2020, they bought their second home and then had a baby 10 days later. The home is much more modern but very builder-boring as the previous owners did nothing. Morgan and Sean are spicing it up and showing you all the projects you can do!

Connect with Sean: Website | Instagram | YouTube

About Organization Conversation

Organization Conversation features interviews with movers and shakers in storage and organization, from professional organizers to the creative and talented Brand Ambassadors who use Wall Control products every day. You’ll hear tips, tricks, and how-tos for storage and organization, as well as receive first access to Wall Control promotions. We talk with our suppliers and partners to give you a look behind the scenes at how we operate, what makes our family-owned and operated brand tick, and some of the fun and interesting insights that go into making our business run. We love our guests, as they are engaging and entertaining with interesting experiences to share. By focusing on those guests and the amazing stories they tell, we hope you will be enriched and find your time listening to the Organization Conversation podcast as time well spent.

Organization Conversation is hosted by Richard Grove and broadcast and produced from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, and others.

About Richard Grove

Richard Grove, Host, Organization Conversation

Richard Grove‘s background is in engineering but what he enjoys most is brand building through relationships and creative marketing. Richard began his career with the Department of Defense as an engineer on the C-5 Galaxy Engineering Team based out of Warner Robins. While Richard found this experience both rewarding and fulfilling, he always knew deep down that he wanted to return to the small family business that originally triggered his interest in engineering.

Richard came to work for the family business, Dekalb Tool & Die, in 2008 as a Mechanical Engineer. At the time Wall Control was little more than a small ‘side hustle’ for Dekalb Tool & Die to try to produce some incremental income. There were no “Wall Control” employees, just a small warehouse with a single tool and die maker that would double as an “order fulfillment associate” on the occasion that the original WallControl.com website, which Richard’s grandmother built, pulled in an order.

In 2008, it became apparent that for the family business to survive they were going to have to produce their own branded product at scale to ensure jobs remained in-house and for the business to continue to move forward. Richard then turned his attention from tool and die to Wall Control to attempt this necessary pivot and his story with Wall Control began. Since that time, Richard has led Wall Control to significant growth while navigating two recessions.

Connect with Richard:

Instagram | Twitter | LinkedIn

About Wall Control

The Wall Control story began in 1968 in a small tool & die shop just outside Atlanta, Georgia. The first of three generations began their work in building a family-based US manufacturer with little more than hard work and the American Dream.

Over the past 50+ years, this family business has continued to grow and expand from what was once a small tool & die shop into an award-winning US manufacturer of products ranging from automobile components to satellite panels and now, the best wall-mounted tool storage system available today, Wall Control.

The Wall Control brand launched in 2003 and is a family-owned and operated business that not only produces a high-quality American Made product but sees the entire design, production, and distribution process happen under their own roof in Tucker, Georgia. Under that same roof, three generations of American Manufacturing are still hard at work creating the best tool storage products available today.

Connect with Wall Control:

Company website | Facebook | Instagram

Tagged With: Charleston Crafted, home projects, Organization Conversation, Richard Grove, Sean McBride, Wall Control, woodworking, WORKBENCHcon 2022

Andrea Farr, Nashville Geek

June 20, 2022 by John Ray

Nashville Geek
North Fulton Studio
Andrea Farr, Nashville Geek
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Nashville Geek

Andrea Farr, Nashville Geek (Time Well Spent with Julie Hullett, Episode 2)

Andrea Farr, the co-founder of Nashville Geek, is a seasoned website builder. She talked with host Julie Hullett about how she and her business partner husband balance their workday with family time, focusing on turning off the technology and sitting down to dinner. Andrea talked about what she’d be doing if she had more free time, her most unusual website project, who the ideal client is for Nashville Geek, and much more.

Time Well Spent with Julie Hullett is presented by Julie Hullett Concierge, LLC and produced by the North Fulton studio of Business RadioX®.

Nashville Geek

The Nashville Geek team has years of heavy lifting experience when it comes to technically, logistically and beautifully creating your digital presence.

If you’re starting your first website, or if you’re on website version 5, working with a seasoned team means they will anticipate hurdles for you, build for future growth, and manage the entire website project seamlessly. Don’t worry, they will translate the ‘geek-speak.’

Company website | LinkedIn| Facebook | Instagram

Andrea Farr, Co-Founder & Project Lead, Nashville Geek

Andrea Farr, Co-Founder & Project Lead, Nashville Geek

As a business owner, Andrea knows how critical an effective website is to the growth of your business.

She loves helping clients create a well-designed, thoughtfully developed website that’s perfectly tailored to fit your needs, vision, and goals.

LinkedIn

 

 

About Time Well Spent

Time Well Spent with Julie Hullett features stories from busy professionals who have created more time to do what they love. Every other week, your host and personal concierge Julie Hullett speaks with entrepreneurs, community leaders, and influencers to answer the question: What would you do if you had more time?

The show is produced by the North Fulton studio of Business RadioX® and can be found on all the major podcast apps. The complete show archive is here.

Julie Hullett, Host of Time Well Spent with Julie Hullett

Julie Hullet, Host of Time Well Spent with Julie Hullett

Julie Hullett is the host of Time Well Spent with Julie Hullett.

Julie Hullett is a personal concierge and entrepreneur in Nashville, TN. She founded Julie Hullett Concierge, LLC in 2011 to give people their time back so they can do more of what they love. No stranger to big ideas and pursuing passions, Julie left corporate America to create her business. She capitalized on her skills—multi-tasking, attention to detail, and time management, to name a few—to build a successful business that gives back. Her clients enjoy ample free time. They’ve traveled more, spent more time with those they love, and have even created their own businesses.

Connect with Julie:

Website|  LinkedIn | Instagram . Sign up to receive her newsletter.

 

Tagged With: Andrea Farr, Julie Hullett, Julie Hullett Concierge LLC, Mike Dooley, Nashville Geek, thoughts become things, Time Well Spent, website developers, work from home

The R3 Continuum Playbook: The Good, the Bad, and the Cumulative: Is All Stress Equal?

June 16, 2022 by John Ray

Minneapolis St. Paul Studio
Minneapolis St. Paul Studio
The R3 Continuum Playbook: The Good, the Bad, and the Cumulative: Is All Stress Equal?
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The R3 Continuum Playbook: The Good, the Bad, and the Cumulative: Is All Stress Equal?

R3 Continuum’s Vice President of Crisis Response Clinical Service, Jeff Gorter, MSW, LCSW, examined the different kinds of stress, how to recognize and manage stress within yourself, and how to seek help when you need it.

The full webinar can be found here.

The R3 Continuum Playbook is presented by R3 Continuum and is produced by the Minneapolis-St.Paul Studio of Business RadioX®. R3 Continuum is the underwriter of Workplace MVP, the show which celebrates heroes in the workplace.

TRANSCRIPT

Intro: [00:00:01] Broadcasting from the Business RadioX studios, here is your R3 Continuum Playbook. Brought to you by Workplace MVP sponsor, R3 Continuum, a global leader in workplace behavioral health, crisis, and security solutions.

Shane McNally: [00:00:15] Hi everyone. My name is Shane McNally, Digital Marketing Project Lead at R3 Continuum. On this episode of the R3 Continuum Playbook, we’ll be listening to a segment from a recent webinar that was presented by R3 Continuum’s Vice President of Crisis Response Clinical Services, Jeff Gorter. This webinar was titled The Good, The Bad, and the Cumulative: Is All Stress Equal? Jeff discussed what makes some stress good versus bad, and the important differentiators between the two, and what you can do in your day-to-day life to help mitigate all those stressors from becoming negative.

Jeff Gorter: [00:00:49] So if there are four different types of stress, if there are different types of stress, what is fascinating? And what I really want you to take away from this is that, interestingly enough, the body doesn’t differentiate between these different variations. The body doesn’t know—the reaction the body has between distress and new stress is pretty much the same, that adrenaline flush, the increased heart rate, the increased blood flow to the large muscle groups, all of that is the same whether it’s good stress or bad stress.

Jeff Gorter: [00:01:20] The body’s doing what the body does to face this challenge. The key here, research has shown that the mind does, the mind differentiates. And by that, I mean, their research has shown there is physiological cognitive changes that occur in the brain based on what’s called locus of control. And locus of control means, how much agency do I perceive myself to have in this situation? How much ability to influence it, to make choices, to take steps to affect this situation?

Jeff Gorter: [00:02:00] And so, if I have a high-level locus of control, if I believe that I can do something, that leads to literal physiological changes in your body and in your mind. So, it comes down to this, the event is the event, the stress is the stress. That’s not changing. The event is the event, but the interpretation I bring to it, what meaning I attribute to it makes all the difference. So, again, the event happens, and if I say to myself, okay, this was a difficult situation, but where it goes from here is up to me.

Jeff Gorter: [00:02:42] I believe I can make—this is something that is worth the fight and I think I can make a difference in this, or do I say, here it is, yet another horrible thing following a whole bunch of other horrible things, there’s no point in this, I can’t make any difference? What are my efforts going to amount to? There’s a point, an inflection point, it’s called, an inflection point, where we have to make a decision about what meaning we put on this.

Jeff Gorter: [00:03:12] Do we say, okay, yes, this was painful, but I am filled with hope that we can get through this, or do I say, this was painful, and I bet more is coming? And I have a sense of despair, a sense that it’s never going to get better. Do I have a sense of satisfaction that, okay, my efforts can make a difference and the choices I make right now are worth making, or do I say, I throw up my hands, I’m just a soccer ball on the field of life, and I just get kicked around, and it doesn’t really matter what I do or don’t do?

Jeff Gorter: [00:03:49] And again, you see, the meaning is what makes the difference. It’s not that the event is somehow different. It’s the event is the event, but that moment where I make a decision about, how do I interpret this, what does this mean about myself, or my family, or my company, or my country, that when I attribute a more positive meaning, the sense that I believe I can make a difference, it takes me in one direction.

Jeff Gorter: [00:04:20] If I feel there’s no point, I can never get through this, it’ll never get better, that takes me in a different direction. And neither one is a foregone conclusion. It all comes down to the interpretation that we have on it. And what is so fascinating, I think, is that it comes down to the power of belief, because research has shown it’s not as if—see, I didn’t want this to be a stress management presentation that says, here are the top 10 things you need to do to manage your stress.

Jeff Gorter: [00:04:57] We’ve all seen those. There’s lots of those out there. And I am going to give you some ways, some suggestions on how to manage the stress, so I’m not being pejorative in that, but what research has shown is that it’s not the coping skills that individuals have or don’t have that’s important. What counts are the coping skills they believe they have or not. There are 1,000 different ways to manage stress to the degree that you believe you can. It’s not as if there are some 10 FDA-approved stress management things, and these are the only ones you should do. No.

Jeff Gorter: [00:05:39] Each of us has our own unique set of life experiences, of resources, of talents, and ways that we can respond to stress if we believe we can. As simple as that sounds, that is incredibly profound, and that’s what makes the difference. So, there are some things that we can do that can help enhance that. So, it begins with, I can’t change what I don’t know, I need to be mindful, I need to pay attention to what my body is saying.

Jeff Gorter: [00:06:19] So, again, that physical reaction, am I tightening up? Am I walking around with my fists unconsciously clenched, because I’m ready for that fight response, or am I feeling like I could jump out of my skin and run out of the room every moment, because I’m in that flight mode? What is my body telling me? I need to pay attention to that in order to regain some control. And what is my mind saying? What’s my internal dialogue, as it were? What am I saying? Am I saying, okay, this is rough, but I think we can do it, or am I saying this is overwhelming and there’s no way I can make a difference, and why even try? Again, that internal dialogue, the meaning, what meaning am I applying to this?

Jeff Gorter: [00:07:07] Because that will influence my trajectory either up or down from here. So, I need to pay attention to what my body is saying, I need to pay attention to what my mind is saying, and I need to pay attention to what’s going on around me. Again, we are talking about this in a workplace setting, and so rarely are we alone. I am part of a work group. I am part of a team. I am part of a company or I’m part of a community.

Jeff Gorter: [00:07:36] And so, I don’t have to view it as if I’m doing it alone. I can begin to tap into the resources and the common strength that we have as a team, as a work team, a work group, or as a company. And I can begin to look at, how are we pulling together? I can notice those small moments when we’re rising above it and I can celebrate the victories step by step. Not that we make it all go away in one fell swoop, but that we take it step by step, and I am part of a group that is moving towards that. That can reduce the sense that it’s all up to me all the time. It isn’t.

Jeff Gorter: [00:08:20] And then, finally, getting back to the basics. Again, stress management techniques are not rocket science. It’s things that we can do if we stop and take care of the basics, like making sure that we are getting regular food, staying hydrated, trying to maintain sleep schedules as best we can, because stress is physically exhausting. It drains you of energy. And if I don’t take care of the basics, managing those kinds of things, including exercise, I’m going to become exhausted, and that just hampers my ability to manage it or to make better decisions about it.

Jeff Gorter: [00:09:05] And for a lot of people, we’ve all said this, well, I tried this, I tried exercising, it didn’t work, I tried meditation, it didn’t help, I tried prayer, for those who follow a faith perspective, I tried it and it just didn’t work. Well, what we typically mean by that is I tried it once and it didn’t work, so I moved on to something else, which means that I put myself on a constantly rotating trial and error process as if there is one big magic answer.

Jeff Gorter: [00:09:40] There is no one specific answer. What I need to do, it’s what’s called The Rule of &, which is to say, researchers have again found that if I want to make something effective, if I want to have it be a true part of my stress management system, the Rule of & says that if I do something seven times, I have gained familiarity. So, let’s say I’m talking about, let’s say, exercise. I want to go for a walk. I commit to say I want to go for a walk several times a week.

Jeff Gorter: [00:10:23] Now, I need to go for a walk seven times to gain familiarity with how that feels and how that fits into my life and my schedule. I need to do it another seven times to have mastery, where I’m beginning to get into a groove, and I feel like this is beginning to—I feel like I have a greater understanding of how to incorporate this into my stress management. I need to do it another seven times for it to become part of my routine, to become something that I go to reflexively without thinking, as opposed to it being something that I have to make a conscious effort to do.

Jeff Gorter: [00:11:06] And so, whatever the stress management activity that you’re going to do, mindfulness, prayer, journaling, walking, doing a craft, engaging in something else, whatever it is, I have to get past the idea that, well, I tried it once and it didn’t work. What you have to do is commit to doing it basically 21 times. The Rule of 7 says that I need to do it seven to get familiar, another seven to get mastery, another seven to incorporate it as part of my routine, but if I can commit to doing that, I’m going to have much more benefit from those activities.

Jeff Gorter: [00:11:48] And they can be small activities, little things, but if I commit to doing it 21 times, it becomes part of my repertoire and how I handle it. So, again, whatever it is, whether it’s exercise, meditation, prayer, journaling, whatever, I need to do it in a regular basis to really have any benefit. And then, finally, something that is, again, part of COVID is for those of us who are working remotely, for those of us who perhaps didn’t work remotely before, but now find myself in a long range plan, where that’s going to be the case, controlling what you can control, minimizing the disruptions.

Jeff Gorter: [00:12:32] We’ve all kind of become accustomed to, and we all sort of laugh and have a knowing nod and a knowing grin when a dog starts barking in the background or a cute toddler wanders through in the back. And so, that’s become a regular part, but I don’t think we realize that those are also things that add to our stress. So, being able to control what you can control to try and minimize those disruptions, because that just adds to that sense of cumulative stress, and doing those things we can to exert a level of control. Now that we are two years into it, we know we can do that in a way that doesn’t make it distracting and frustrating, and add more to my stress pile.

Shane McNally: [00:13:23] The past few years, I think we’ve seen a shift in how stress has impacted each other. Whether you’re working fully remote, fully in office or with a hybrid situation. Stress can affect us all in different ways. If you or your employees are feeling significant impacts with stress, you’re not alone. R3 Continuum can help. Connect with us and learn about our services at www.r3c.com or email us directly at info@r3c.com.

 

 

Show Underwriter

R3 Continuum (R3c) is a global leader in workplace behavioral health and security solutions. R3c helps ensure the psychological and physical safety of organizations and their people in today’s ever-changing and often unpredictable world. Through their continuum of tailored solutions, including evaluations, crisis response, executive optimization, protective services, and more, they help organizations maintain and cultivate a workplace of wellbeing so that their people can thrive. Learn more about R3c at www.r3c.com.

R3 Continuum is the underwriter of Workplace MVP, a show which celebrates the everyday heroes–Workplace Most Valuable Professionals–in human resources, risk management, security, business continuity, and the C-suite who resolutely labor for the well-being of employees in their care, readying the workplace for and planning responses to disruption.

Connect with R3 Continuum:  Website | LinkedIn | Facebook | Twitter

Tagged With: burnout, good stress, Jeff Gorter, R3 Continuum, R3 Continuum Playbook, stress, types of stress, Workplace MVP

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