John Ray, Author at Business RadioX ® Page

Family or Finance?, with Anthony Chen, Host of Family Business Radio

May 20, 2025 by John Ray

Family Business Radio

Family or Finance?, with Anthony Chen, Host of Family Business Radio

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Family or Finance?, with Anthony Chen, Host of Family Business Radio

When you have a choice between family or finance, there’s not really a choice, says host Anthony Chen. Family always comes first.

Anthony’s commentary was taken from this episode of Family Business Radio. Family Business Radio is underwritten by Anthony Chen with Lighthouse Financial Network.

Transcript

As we’re closing out with Anthony’s Financial Take with our guest, Jacqueline Jensen here, I’m not sure I can even come up anywhere close in terms of dropping off better jewels of wisdom on the financial side other than to reiterate having that focus on what your life’s vision and goals are, particularly on the family side.

I may have already reiterated in the show and in the past that money can always be remade and earned back. You can’t buy back time; I’m just going to throw my bias hat out there. I’m going to agree with Jacqueline on here, and maybe it’s a little bit more personal for me, but if you come to the crossroads between finance, financial decisions, or family decisions, my bias would err a little bit more on the—I know it’s coming odd from a financial guy—more on the family than the financial side of things, but that’s my Financial Take.

Or maybe I should rebrand it to Family Take. But that’s the end for the show. So thank you for listening in to Family Business Radio.

Anthony Chen, Host of Family Business Radio

Family Business Radio is sponsored and brought to you by Anthony Chen with Lighthouse Financial Network. Securities and advisory services are offered through OSAIC, member FINRA/SIPC. RAA is separately owned, and other entities and/or marketing names, products, or services referenced here are independent of OSAIC. The main office address is 575 Broadhollow Rd., Melville, NY 11747. You can reach Anthony at 631-465-9090, ext. 5075, or by email at anthonychen@lfnllc.com.

Anthony Chen started his career in financial services with MetLife in Buffalo, NY, in 2008. Born and raised in Elmhurst, Queens, he considers himself a full-blooded New Yorker while now enjoying his Atlanta, GA, home. Specializing in family businesses and their owners, Anthony works to protect what is most important to them. From preserving to creating wealth, Anthony partners with CPAs and attorneys to help address all of the concerns and help clients achieve their goals. By using a combination of financial products ranging from life, disability, and long-term care insurance to many investment options through Royal Alliance, Anthony looks to be the eyes and ears for his client’s financial foundation. In his spare time, Anthony is an avid long-distance runner.

The complete show archive of Family Business Radio can be found by following this link.

Improving Organizational Performance, with Deb Page, The Institute for Performance Improvement

May 19, 2025 by John Ray

North Fulton Business Radio

Improving Organizational Performance, with Deb Page, The Institute for Performance Improvement

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Improving Organizational Performance, with Deb Page, The Institute for Performance Improvement (North Fulton Business Radio, Episode 872)

In this episode of North Fulton Business Radio, host John Ray interviews Deb Page, the president of The Institute for Performance Improvement. Deb shares her insights on how organizations can navigate complex challenges, particularly focusing on the role of performance improvement facilitators. She discusses her journey from being a high school teacher to becoming a leader in HR, training, and corporate universities. Deb explains the importance of developing effective processes and building trust among team members to drive organizational success. She highlights the certification program offered by her institute, which equips individuals with the skills needed to facilitate performance improvement within their organizations. The episode also features real success stories and reflects on the significance of understanding and addressing the root causes of underperformance.

John Ray is the host of North Fulton Business Radio. The show is produced by John Ray and North Fulton Business Radio, LLC, an affiliate of Business RadioX®, and is recorded inside Renasant Bank in Alpharetta.

Deb Page, CEO and President, The Institute for Performance Improvement

**Deb Page, Institute for Performance Improvement**

Deb Page, CPT, CPIF, HPLJ, co-founded The Institute for Performance Improvement in 2010 to provide training and certification for performance improvement facilitators.

Deb and Dr. Judith Hale researched the practices of highly effective professionals who guide collaborative performance improvement and codified and validated performance standards which are the basis of the Certified Performance Improvement Facilitator™ and Certified School Improvement Specialist™ certifications and related development programs.

As a senior executive for a Fortune 20 company, Deb led human capital management, quality management, and performance improvement. She led the start-up of the Georgia Leadership Institute for School Improvement.

Her book The School Improvement Specialist Field Book (2013) was co-authored by Dr. Judith Hale and received the ISPI Outstanding Communication Award. She is a Certified Performance Technologist and earned the Brinkerhoff High Performance Learning Journey global certification in 2018.

The Institute for Performance Improvement

The Institute for Performance Improvement is a woman-owned business founded in 2012. It is comprised of performance improvement specialists dedicated to developing, certifying, and supporting performance improvement facilitators.

These facilitators include professionals in corporate, government, military, and non-profit organizations who are responsible for guiding collaborative performance improvement. The Institute also specializes in training and certifying K-12 school improvement specialists who support the nation’s lowest-performing schools.

The most common question asked by those trained by the Institute is, “Why have I not had this training earlier in my career?” Participants frequently praise the Institute’s training as the most effective and useful in their careers.

Website | LinkedIn

Topics Discussed in this Episode

0:00 Introduction to North Fulton Business Radio
01:54 Meet Deb Page: President of The Institute for Performance Improvement
04:20 Deb Page’s Journey and Passion for Performance Improvement
06:08 Understanding Performance Improvement
09:37 The Role of Culture and Workplace in Performance
14:57 Facilitating Performance Improvement
20:19 Understanding Performance Improvement Solutions
20:53 The Role of Training and Development
21:59 Challenges in Organizational Development
24:13 Qualities of a Good Facilitator
25:13 Overview of the Certification Program
30:55 Success Stories and Impact
33:36 Conclusion and Contact Information
35:20 Final Thoughts and Announcements

About North Fulton Business Radio and host John Ray

With over 860 shows and having featured over 1,300 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in our community like no one else. We are the undisputed “Voice of Business” in North Fulton!

The show invites a diverse range of business, non-profit, and community leaders to share their significant contributions to their market, community, and profession. There’s no discrimination based on company size, and there’s never any “pay to play.” North Fulton Business Radio supports and celebrates businesses by sharing positive stories that traditional media ignore. Some media lean left. Some media lean right. We lean business.

John Ray, host of North Fulton Business Radio, and Owner, Ray Business Advisors — **John Ray, host of *North Fulton Business Radio*, and Owner, Ray Business Advisors**

John Ray is the host of North Fulton Business Radio. John and the team at North Fulton Business Radio, LLC, an affiliate of Business RadioX®, produce the show, and it is recorded inside Renasant Bank in Alpharetta.

The studio address is 275 South Main Street, Alpharetta, GA 30009.

You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, and many others.

John Ray also operates his own business advisory practice. John’s services include advising solopreneurs and small professional services firms on their value, their positioning and business development, and their pricing. His clients are professionals who are selling their expertise, such as consultants, coaches, attorneys, CPAs, accountants and bookkeepers, marketing professionals, and other professional services practitioners.

John is the national bestselling author of The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices.

What Employers Need to Know About OSHA Complaints

May 15, 2025 by John Ray

Hall Booth Smith Podcast Network

What Employers Need to Know About OSHA Complaints

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What Employers Need to Know About OSHA Complaints (Litigators Lounge, Episode 14)

When is a hot office more than just an annoyance? In this lively episode of Litigators Lounge, hosts Jackie Voronov and Shylie Bannon kick back with lychee martinis and dive into a surprisingly misunderstood topic: OSHA (the Occupational Safety and Health Administration). This episode provides a comprehensive guide for employers, covering everything from the unexpected ways employees are using OSHA complaints to air grievances (spoiler: it’s not just about hard hats anymore) to what actually happens during an unannounced inspection.

Jackie, who Shylie dubs “the OSHA Maven,” explains the real scope of OSHA’s reach, even in white-collar settings, and outlines practical strategies for employers to stay prepared without panicking. The hosts also discuss broader trends, like the effects of staffing shortages and administrative shake-ups on federal enforcement, and why getting too comfortable could be a costly mistake.

Whether you’ve never encountered an OSHA visit or experienced one three years ago that didn’t fully close (yes, it does happen), this episode provides employers with the wit, wisdom, and direct communication they require.

Cheers to staying both compliant and cool under pressure.

Litigators Lounge is underwritten and presented by Hall Booth Smith. The show is produced by John Ray and the North Fulton affiliate of Business RadioX®.

Topics Discussed in this Episode

00:00 Introduction to Litigators Lounge
00:20 Hosts’ Catch-Up and Banter
01:11 Today’s Topic: OSHA and Workplace Safety
03:43 Deep Dive into OSHA Regulations
08:23 OSHA Inspections and Employer Protocols
17:39 Impact of Administrative Changes on OSHA
27:14 Supreme Court Cases and Legal Implications
29:02 Conclusion and Farewell

Jackie Voronov, Partner, Hall Booth Smith

Jackie Voronov is a Partner in Hall Booth Smith’s office in Paramus, New Jersey, and she represents management in a wide variety of employment matters and litigates employment claims before administrative agencies and state and federal courts. Her clients include major hotels, retailers, shipping companies, assisted living facilities and nursing homes, manufacturers, and national fast-food franchisees.

Jackie’s litigation experience includes the defense of employers in single and multi-plaintiff actions on claims of wrongful discharge, sexual harassment, race, national origin, gender, disability and age discrimination, breach of contract, family medical leave, failure to accommodate, retaliation, wage/hour laws, and related tort claims. Jackie also works with her clients to prepare various employment agreements (including non-compete, confidentiality, independent contractor, and separation agreements). She has extensive experience before various administrative tribunals, including the Equal Employment Opportunity Commission (EEOC), the State Division of Human Rights (SDHR), the Division of Civil Rights (DCR), and other state, federal, and local agencies.

In addition, Jackie frequently conducts management training for employers on a wide variety of employment law topics, such as:

EEO/anti-harassment
employee recruiting and hiring practices
family and medical leave
reasonable accommodations for disabilities and religion
preventing and investigating harassment, discrimination, and whistleblower claims
wage and hour compliance
discipline and termination of employees
privacy in the workplace

Jackie is regularly invited to speak nationally on best practices and other employment-related issues. Before joining Hall Booth Smith, she worked for one of the country’s largest law firms, where she defended employers in a wide range of labor and employment matters, including wage and hour class actions under the Fair Labor Standards Act (FLSA), claims related to the New York State Human Rights Law (NSHRL), the New Jersey Law Against Discrimination (LAD), the Americans With Disabilities Act (ADA), the New Jersey Conscientious Employee Protection Act (CEPA), and Title VII.

Jackie was selected for inclusion as a New Jersey Rising Star by Super Lawyers® for six consecutive years (2010-2016), which honors the top 2.5% of young lawyers in New Jersey.

Shylie Bannon, Partner, Hall Booth Smith

Shylie Bannon is a Partner in Hall Booth Smith’s Jacksonville, Florida, office. She also serves as Hiring Partner for the region of Florida, where she oversees associate attorney hiring endeavors. Prior to joining Hall Booth Smith, Shylie was a partner in both a multi-state, multi-specialty firm and a boutique practice.

At Hall Booth Smith, Shylie continues to represent physicians, mid-level providers, and health care providers in high-exposure medical negligence claims and in administrative proceedings before the Florida Department of Health. She also represents national retailers in high-exposure premises liability, negligent security, and transportation litigation with our National Trial Counsel team.

In addition to litigating matters involving personal injury and negligence, Shylie also represents management in all aspects of employment-related litigation arising from allegations of sex, disability, race, and pregnancy discrimination; whistleblower actions; and alleged violations of the National Labor Relations Act and Fair Labor Standards. She does so in administrative proceedings before both the Florida Commission on Human Relations and the US Equal Employment Opportunity Commission, as well as in all of the state and federal courts in Florida. She also provides employment-related counsel to clients, helping them avoid employment-related litigation through the implementation of best employment, investigation, and risk management practices.

Shylie earned a Juris Doctor from the University of Florida Levin College of Law, cum laude, and graduated magna cum laude from Tulane University with a Bachelor of Arts in Political Science and History.

Shylie volunteers with the Guardian Ad Litem program and supports child welfare advocacy efforts in Northeast Florida. She is also a Member of the Board for the Jewish Federation & Foundation of Northeast Florida.

About Hall Booth Smith, P.C.

Established in 1989, Hall Booth Smith, P.C. (HBS) is a full-service law firm headquartered in Atlanta, Georgia, with regional offices strategically located throughout Georgia and the United States. Experienced across a wide range of legal disciplines, HBS prides itself on providing knowledgeable, proactive, client-specific counsel to individuals, domestic and international corporations, state and federal agencies, and nonprofit organizations.

HBS possesses the legal knowledge, skill, and experience to meet their clients’ needs wherever they do business. HBS maintains the highest commitment to ethically and professionally serving their clients by providing the highest quality legal representation.

They deliver quality legal services in a variety of service areas. Experience across legal disciplines combined with a focus on the unique business or personal requirements of the client is the hallmark of the firm. Their clients receive the attention, expertise, and cost-effectiveness of a smaller law firm with the full service and strong regional presence typical of a larger one.

Company website | LinkedIn | Facebook | Instagram

Disclaimer

Litigators Lounge is a production brought to you by Hall Booth Smith, PC. This podcast is published for the purposes of providing general information and education on topics that include those related to the law and legal issues, but the contents of the podcast do not constitute legal advice. Listening to this podcast or utilizing the information contained in it in any way does not constitute nor does it create an attorney-client relationship between you and Hall Booth Smith or its lawyers. The contents of this podcast should not be used as a substitute for competent legal advice from a professional attorney licensed in your jurisdiction.

Self-Leadership for Sustainable Success, with Dr. Kate McCombs

May 14, 2025 by John Ray

North Fulton Studio

Self-Leadership for Sustainable Success, with Dr. Kate McCombs

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Self-Leadership for Sustainable Success, with Dr. Kate McCombs (The Price and Value Journey, Episode 132)

In this episode of The Price and Value Journey, host John Ray discusses the often-overlooked aspect of self-leadership with Dr. Kate McCombs, assistant professor of management at Samford University and founder of RH Leadership. Kate defines self-leadership as the practice of influencing one’s own thoughts, behaviors, and motivations to achieve goals. She explains its critical importance for solo and small firm professionals, emphasizing that self-leadership is not a personality trait but a learned skill set. Kate shares her personal journey in leadership, particularly highlighting how becoming a mother taught her the vital need for self-leading in everyday life. She also discusses how self-leadership can prevent burnout, foster employee engagement, and ensure sustainable personal and organizational growth. Practical tips on setting intentional goals, self-observation, and balancing efficiency with effectiveness are also explored.

The Price and Value Journey is presented by John Ray and produced by North Fulton Business Radio, LLC, an affiliate of the Business RadioX® podcast network.

Dr. Kate McCombs, Samford University and RH Leadership

Kate McCombs, Ph.D., is an Assistant Professor of Management at Samford University’s Brock School of Business in Birmingham, Alabama. She joined the faculty in 2021 and teaches courses in leadership, human resource and organizational management, and entrepreneurship. In addition to her academic role, Kate is the founder of RH Leadership, where she provides leadership coaching, workshops, and training for businesses, with a focus on developing emerging leaders.

Kate holds a Ph.D. in Business Administration and Management from Florida Atlantic University, a master’s degree in international business, and a bachelor’s degree in finance from the University of Florida. Before entering academia, she worked in finance with Siemens Healthcare in New York City and Raleigh, North Carolina, and later in sales in Nashville, Tennessee.

Her research explores leadership, identity work, and gender roles, with recent publications on topics such as narcissism, charisma, and character in U.S. presidential elections. She has also co-authored studies on self-leadership strategies and work-life conflict.

Kate is actively involved in professional development organizations. She completed Momentum’s Upward Early Career Program, which supports the growth of female leaders in Alabama, and currently serves as the 2023–2024 Rotary Transition Chair for the Rotaract Club of Birmingham.

Her work has been recognized with several honors, including the inaugural Brock School of Business Mission Impact Award and the Professor Larron C. (Larry) Harper Service Award for her integration of community service into leadership education.

LinkedIn | RH Leadership website | Samford University website

Key Takeaways from Kate McCombs in this Episode

Self-leadership is a skill, not a personality trait. You don’t have to be naturally confident or extroverted to lead yourself well. You just need to build habits and stay intentional.
You can look successful on the outside and still feel like you’re falling apart. Many professionals appear to be thriving while quietly burning out. Kate emphasizes the importance of aligning your business with your energy and values.
Consistent, intentional action matters more than doing more. Instead of chasing productivity, Kate encourages professionals to choose one focus, track it, and reflect on how it’s working.

Topics Discussed in this Episode

00:00 Introduction and Welcome to The Price and Value Journey
01:18 Meet Kate McCombs: Leadership Expert
02:43 Kate’s Journey to Self-Leadership
04:42 Understanding Self-Leadership
09:43 Self-Leadership for Solopreneurs
12:37 The Importance of Self-Leadership in Business
21:03 Engagement and Personal Agency
26:53 The Importance of Pausing and Intentional Reactions
29:35 Balancing Efficiency and Effectiveness
31:55 Self-Leadership Skills and Technology
36:44 Overcoming Overwhelm with Intentionality
42:12 Advice for Emerging Leaders
45:05 Practical Tips for Self-Leadership
46:50 Conclusion and Contact Information

About The Price and Value Journey Podcast

The Price and Value Journey is a show for expert-service professionals who want more than formulas and quick fixes. If you’re a solo or small-firm provider—consultant, coach, attorney, CPA, or fractional executive—you know the real work of building a practice goes far beyond pricing. It’s about finding clarity, showing up with confidence, and learning how to express the full value of what you do in ways that clients understand and appreciate.

Hosted by John Ray, business advisor and author of The Generosity Mindset, this podcast explores the deeper journey behind running a services business: how you think about your work, how you relate to clients, and how you sustain a business that’s not only profitable but deeply fulfilling. Yes, we talk pricing, but we also talk mindset, business development, trust, empathy, positioning, and all the intangible ingredients that make a practice thrive.

With solo episodes and conversations featuring thoughtful guests, The Price and Value Journey is a companion for professionals who are building something meaningful. Produced in partnership with North Fulton Business Radio, LLC, an affiliate of Business RadioX®, the podcast is accessible on all major podcast platforms. The complete show archive is here.

John Ray, Host of The Price and Value Journey

John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey — John Ray, Author of *The Generosity Mindset* and Host of *The Price and Value Journey*

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include business coaching and advisory work, as well as advising solopreneurs and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their expertise, such as attorneys, CPAs, accountants and bookkeepers, consultants, coaches, marketing professionals, and other professional services practitioners.

In his other business, John is a podcast show host, strategist, and the owner of North Fulton Business Radio, LLC, an affiliate of Business RadioX®. John and his team work with B2B professionals to create and conduct their podcast using The Generosity Mindset® Method: building and deepening relationships in a non-salesy way that translates into revenue for their business.

John is also the host of North Fulton Business Radio. With over 850 shows and having featured over 1,300 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in its region like no one else.

John’s book, The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices

John is the #1 national best-selling author of The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices.

If you are a professional services provider, your goal is to do transformative work for clients you love working with and get paid commensurate with the value you deliver to them. While negative mindsets can inhibit your growth, adopting a different mindset, The Generosity Mindset™, can replace those self-limiting beliefs. The Generosity Mindset enables you to diagnose and communicate the value you deliver to clients and, in turn, more effectively price to receive a portion of that value.

Whether you’re a consultant, coach, marketing or branding professional, business advisor, attorney, CPA, or work in virtually any other professional services discipline, your content and technical expertise are not proprietary. What’s unique, though, is your experience and how you synthesize and deliver your knowledge. What’s special is your demeanor or the way you deal with your best-fit clients. What’s invaluable is how you deliver outstanding value by guiding people through massive changes in their personal lives and in their businesses that bring them to a place they never thought possible.

Your combination of these elements is unique in your industry. There lies your value, but it’s not the value you see. It’s the value your best-fit customers see in you.

If pricing your value feels uncomfortable or unfamiliar to you, this book will teach you why putting a price on the value your clients perceive and identify serves both them and you, and you’ll learn the factors involved in getting your price right.

The book is available at all major physical and online book retailers worldwide. Follow this link for further details.

Connect with John Ray:

Website | LinkedIn | Twitter

Business RadioX®: LinkedIn | Twitter | Facebook | Instagram

James Rouse of Voodoo Brewing on Craft Beer and Community

May 13, 2025 by John Ray

North Fulton Business Radio

James Rouse of Voodoo Brewing on Craft Beer and Community

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James Rouse of Voodoo Brewing on Craft Beer and Community (North Fulton Business Radio, Episode 871)

In this episode of North Fulton Business Radio, host John Ray welcomes James Rouse, co-owner of Voodoo Brewing Company in Roswell. James shares his remarkable journey from a career in corporate sales and brand licensing to launching a thriving brewpub built around craft beer, creative food, and strong community engagement.

He opens up about what inspired the leap, how military life shaped his resilience, and why he believes success in hospitality is about people first. James also discusses what makes Voodoo Brewing unique—from doors on the ceiling to beer-infused menu items—and how his team’s attention to service and comfort has earned them a loyal following and glowing reviews.

Whether you’re an aspiring entrepreneur, craft beer lover, or business owner seeking inspiration, this conversation is filled with practical lessons and heart.

James Rouse, Voodoo Brewing Co, Roswell, GA

James Rouse, along with his wife Betsy, owns Voodoo Brewing Co. in Roswell, GA.

Voodoo Brewing Co. is a vibrant brewpub located at 1010 Mansell Road, marking the brand’s first entry into the Georgia market and its 24th location nationwide. Open daily starting at 11 am, the Roswell outpost offers a dynamic experience that blends award-winning craft beers, handcrafted cocktails, and elevated pub fare in an eclectic, welcoming atmosphere.

The brewpub features 24 craft beers on tap, including Voodoo’s renowned artisan brews, as well as a menu of beer-infused dishes and classic pub favorites. Guests can also enjoy various craft cocktails and a full menu, with options for takeout or delivery. The space is designed to foster community, hosting regular events such as live music, trivia nights, and other gatherings that encourage local connection.

Voodoo Brewing Co. is independently and locally owned and operated in Roswell, reflecting the brand’s commitment to immersing each location in its local community with custom logos, locally inspired menus, and consistent local events. The Roswell location is pet- and child-friendly, offers outdoor seating, and accepts a wide range of payment options, including contactless methods.

Founded in 2005 in Meadville, PA, Voodoo Brewing Co. has grown into a globally recognized, employee-owned brand known for its quirky personality, passionate beer culture, and dedication to quality and community engagement. The Roswell brewpub continues this tradition, aiming to be a go-to destination for both craft beer enthusiasts and the broader Roswell community.

Website | Instagram | Facebook | Beer | Food

Topics Discussed in this Episode

00:00 Introduction and Welcome to North Fulton Business Radio
01:50 Meet James Rouse of Voodoo Brewing
02:10 James Rouse’s Background and Journey
05:44 The Birth of Voodoo Brewing
09:11 The Voodoo Brewing Experience
13:18 Challenges and Triumphs of Running a Brew Pub
17:35 Crafting the Perfect Menu
21:39 Unexpectedly Amazing Fish and Chips
22:19 Craft Beer Infusions in Menu Items
23:17 Signature Burgers and Unique Menu Items
24:27 Pizza and Pub Pretzels: Unusual Brew Pub Offerings
26:05 Diverse Beer Selection and Barrel-Aged Flights
31:12 Craft Cocktails and Community Engagement
35:29 Future Plans and Upcoming Events
38:11 Location, Reviews, and Final Thoughts

About North Fulton Business Radio and host John Ray

The studio address is 275 South Main Street, Alpharetta, GA 30009.

You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, and many others.

John is the national bestselling author of The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices.

Live from Insurance Extravaganza 2025: Janet Press, RDH

May 12, 2025 by John Ray

Dental Business Radio

Live from Insurance Extravaganza 2025: Janet Press, RDH

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Live from Insurance Extravaganza 2025: Janet Press, RDH (Dental Business Radio, Episode 60)

Host Patrick O’Rourke engages in an enlightening conversation with Janet Press, a celebrated speaker and registered dental hygienist (RDH), during another Dental Business Radio interview captured live from the 6th Annual Insurance Extravaganza in Orlando, Florida. Janet discusses her expertise in the communication between dental professionals and patients regarding their health, focusing on the new classification system that merges medical and dental care for overall patient wellness. She highlights the importance of staging and grading periodontal disease, explaining how the American Academy of Periodontology’s system helps in diagnosing and treating gum diseases. The conversation emphasizes the bidirectional relationship between oral health and systemic health issues such as diabetes, heart disease, and autoimmune disorders. Additionally, Janet emphasizes the value of daily oral hygiene practices and regular dental check-ups. This insightful discussion aims to improve patient outcomes and illuminate the path toward integrated medical and dental healthcare systems.

Dental Business Radio is underwritten and presented by Practice Quotient: PPO Negotiations & Analysis and produced by John Ray and the North Fulton affiliate of Business RadioX®.

Janet Press, RDH

Janet Press, RDH, is a renowned leader and international speaker in soft tissue laser dental education. With over 30 years of experience in dental hygiene and laser clinical practice, Janet is recognized as one of the most highly sought-after trainers in the field. She holds Standard Proficiency in both Diode and Nd:YAG lasers and is a Fellow of the Academy of Laser Dentistry.

Janet’s Laser Certification Programs are acclaimed for their comprehensive, hands-on clinical education, meeting the curriculum guidelines and standards for laser dental education for licensed dental professionals in the United States and Canada. Her mission is to enrich dental practices and improve patient health by making laser-assisted dental hygiene the standard model of care.

In addition to her laser certification courses, Janet offers advanced workshops in ultrasonic instrumentation and team communication, empowering dental teams to enhance patient outcomes, increase case acceptance, and fully integrate cutting-edge technology into their practices.

Janet’s passion for education and innovation has helped countless dental professionals confidently implement laser technology, transforming both their clinical results and patient experiences.

Website

Topics Discussed in this Episode

00:00 Welcome to the Sixth Annual Insurance Extravaganza
00:06 Introduction to Janet Press, RDH
00:34 Sponsor Acknowledgment
01:39 Janet’s Expertise in Dental Communication
02:00 New Classification System in Dentistry
03:30 Staging and Grading in Periodontology
04:57 Linking Oral and Systemic Health
07:36 Detailed Explanation of Stages
13:08 Importance of Oral Hygiene
15:22 Contact Information and Closing Remarks

Dental Business Radio covers the business side of dentistry. Host Patrick O’Rourke and his guests cover industry trends, insights, success stories, and more in this wide-ranging show. The show’s guests include successful doctors across the spectrum of dental practice providers, as well as trusted advisors and noted industry participants.

Dental Business Radio is underwritten and presented by Practice Quotient and produced by John Ray and North Fulton Business Radio, LLC, an affiliate of Business RadioX®. You can find the show on all major podcast apps and access the complete show archive here.

Practice Quotient

Practice Quotient is the sponsor of Dental Business Radio. Practice Quotient, Inc. serves as a bridge between the payor and provider communities. Their clients include general dentists and dental specialty practices across the nation of all sizes, from completely fee-for-service-only to active network participation with every dental plan possible. They work with independent practices, emerging multi-practice entities, and various large ownership entities in the dental space. Their PPO negotiations and analysis projects evaluate the merits of the various in-network participation contract options specific to your practice’s patient acquisition strategy. There is no one-size-fits-all solution.

Connect with Practice Quotient

Website | LinkedIn | Facebook | X (Twitter)

Finding Purpose and Joy in Business and Life, with Shane Jackson

May 7, 2025 by John Ray

North Fulton Business Radio

Finding Purpose and Joy in Business and Life, with Shane Jackson

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Finding Purpose and Joy in Business and Life, with Shane Jackson (North Fulton Business Radio, Episode 870)

In this episode of North Fulton Business Radio, host John Ray talks with Shane Jackson, President of Jackson Healthcare and author of This Is the Thing About Life: Joy and Owning Your Purpose. Shane shares how personal reflection, faith, and a desire to serve others have shaped both his leadership style and his approach to life.

He opens up about what it means to live with purpose, why joy is a discipline rather than a fleeting emotion, and how his family’s legacy influenced the book. Shane also discusses the power of asking better questions, the difference between success and significance, and how to lead a life that aligns with your values—personally and professionally.

Whether you are a leader, entrepreneur, or simply someone seeking more profound meaning in your work, this conversation offers clarity, encouragement, and practical wisdom.

Shane Jackson, President, Jackson Healthcare, and Author of This Is the Thing: About Life, Joy, and Owning Your Purpose

Shane Jackson is President of Jackson Healthcare, the parent company of more than 20 healthcare workforce services businesses that serve over 20 million patients each year. Championing its mission of improving the delivery of patient care and the lives of everyone it touches, he has led the organization through growth that has landed it on the Forbes® list of America’s Largest Private Companies; placement on the 100 Best Companies to Work For® and Best Workplaces in Health Care™ lists by Fortune®; a spot on the Companies that Care list by PEOPLE®; and nearly a decade of Great Place To Work® certification.

Shane is the author of two books: This Is the Thing: About Life, Joy, and Owning Your Purpose (2025) and Fostering Culture: A Leader’s Guide to Purposefully Shaping Culture (originally published in 2018 with a second edition in 2024). He has written for Fast Company and Forbes on the topics of leadership, workplace culture, and living and leading with intention. He also publishes insights on his own platform and is a frequent keynote speaker at conferences and events across the country.

In addition to the business he leads at Jackson Healthcare, Shane champions the organization’s LoveLifts community impact platform that focuses on improving access to healthcare and the well-being of young people. Under his leadership, LoveLifts partners with more than 450 nonprofit organizations annually, making a positive impact in local and global communities.

In 2024, Shane was named an Ernst & Young Entrepreneur Of The Year® National finalist, in addition to being selected as a winner in the program’s Southeast region. He also has been recognized multiple years on Staffing Industry Analysts’ Staffing 100, a list of the top North American leaders shaping the industry and influencing the workforce solutions ecosystem.

Shane serves on the boards of 3DE and King’s Ridge Christian School and is vice chair of the leader-led goBeyondProfit business initiative that promotes the belief that giving back is good for business. He earned an MBA from Emory University and a Bachelor of Business Administration degree from Harding University.

Website | LinkedIn

Topics Discussed in this Episode

00:00 Introduction and Welcome to North Fulton Business Radio
00:27 Guest Introduction: Shane Jackson
01:52 Jackson Healthcare Overview
03:03 Reflecting on the Pandemic
05:08 Discussing Shane’s New Book, This Is the Thing
08:10 Purpose and Personal Journey
20:13 The Concept of Legacy
22:13 Rethinking Legacy and Impact
23:27 Family History and Its Influence
24:43 The Power of Education and Generational Change
26:48 Creating Ripples of Influence
27:35 Purpose and Leadership
31:09 The Importance of Relationships and Community
34:34 Reflections on the Book’s Impact
37:28 Practical Daily Changes for a Purposeful Life
40:45 Conclusion and Final Thoughts

About North Fulton Business Radio and host John Ray

John Ray is the host of North Fulton Business Radio. The show is produced by John Ray and North Fulton Business Radio, LLC, an affiliate of Business RadioX®, and recorded inside Renasant Bank in Alpharetta.

The studio address is 275 South Main Street, Alpharetta, GA 30009.

You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, and many others.

John is the national bestselling author of The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices.

Brand Messaging with Kerry Fennell, The Writing Barn

May 7, 2025 by John Ray

North Fulton Business Radio

Brand Messaging with Kerry Fennell, The Writing Barn

00:00 /

Brand Messaging with Kerry Fennell, The Writing Barn (North Fulton Business Radio, Episode 869)

In this episode of North Fulton Business Radio, host John Ray talks with Kerry Fennell, founder of The Writing Barn. Kerry helps small business owners, consultants, and solopreneurs clarify their brand messaging and connect more effectively with their audience. She explains why clear messaging is more important than ever in today’s crowded digital world, how imposter syndrome often holds professionals back from showing up authentically, and why good writing starts with understanding rather than selling. Kerry also discusses the concept of human-centered marketing and how writing can build trust, clarity, and connection. Whether you are building a brand, refining your voice, or learning how to use AI responsibly, this conversation offers practical guidance for writing that resonates.

Kerry Fennell, The Writing Barn

Kerry Fennell, The Writing Barn

Kerry Fennell is a copywriter and brand messaging strategist based in the Atlanta metropolitan area, known for her work with The Writing Barn. She specializes in helping B2B founders, business coaches, consultants, and service providers clarify and communicate their brand messaging to attract ideal clients and build trust.

Kerry is professionally trained in B2B copywriting through the American Writers and Artists Institute (AWAI) and holds a Content Marketing Certification from HubSpot Academy. Her approach is rooted in providing clarity, confidence, and impactful messaging while reducing the overwhelm often associated with marketing. With experience spanning marketing strategy, website copy, sales pages, and email campaigns, she also offers ghostwriting services for executives and founders in thought leadership and branding.

Kerry’s background includes roles in executive support, event planning, and admissions, and she is recognized for her faith-driven, purpose-filled work ethic and high emotional intelligence. Through The Writing Barn, she is dedicated to bringing authenticity and human connection back into marketing communications.

Website | LinkedIn

Topics Discussed in this Episode

00:00 Introduction and Welcome to North Fulton Business Radio
00:29 Guest Introduction: Kerry Fennell from The Writing Barn
02:03 The Importance of Brand Messaging
03:05 Kerry’s Career Journey and Passion for Writing
04:46 Challenges in Marketing and Overcoming Imposter Syndrome
08:10 Defining a Clear Brand Message
10:31 Human-Centered Marketing
14:25 The Role of AI in Marketing
25:18 Success Stories and Client Experiences
27:34 Conclusion and Contact Information

About North Fulton Business Radio and host John Ray

John Ray, host of North Fulton Business Radio, and Owner, Ray Business Advisors

The studio address is 275 South Main Street, Alpharetta, GA 30009.

You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, and many others.

John is the national bestselling author of The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices.

Live from Insurance Extravaganza 2025: Kandra Sellers, Pristine Interprofessional Academy and Tandem In-Practice Solutions

May 5, 2025 by John Ray

Dental Business Radio

Live from Insurance Extravaganza 2025: Kandra Sellers, Pristine Interprofessional Academy and Tandem In-Practice Solutions

00:00 /

Live from Insurance Extravaganza 2025: Kandra Sellers, Pristine Interprofessional Academy and Tandem In-Practice Solutions (Dental Business Radio, Episode 59)

In this episode of Dental Business Radio, host Patrick O’Rourke broadcasts live from the 6th Annual Insurance Extravaganza. Special guest Kandra Sellers, a speaker at the event, discusses the integration of medical billing in dental practices. She explains various dental procedures that can be billed to medical insurance, the potential for higher reimbursements compared to dental insurance, and the importance of medical necessity. Sellers also highlights the challenges dental providers face when implementing medical billing and offers her support services to help practices navigate the process.

Dental Business Radio is underwritten and presented by Practice Quotient: PPO Negotiations & Analysis and produced by John Ray and the North Fulton affiliate of Business RadioX®.

Kandra Sellers

Kandra Sellers

Kandra Sellers, RDH, BA, is the owner and founder of Pristine Interprofessional Academy and Tandem In-Practice Solutions (T.I.P.S.), two organizations at the forefront of dental-medical collaboration and medical billing education. With over 25 years of experience in the dental industry, Kandra has held diverse roles as a dental hygienist, executive coach, educator, and speaker.

Kandra is widely recognized as a passionate and highly effective coach, helping dental practices elevate their standard of care and increase revenue by implementing advanced hygiene protocols and successful medical billing strategies. Through Pristine Interprofessional Academy, she has created programs that emphasize the oral-systemic link and provide hands-on coaching for both doctors and team members, ensuring practices are equipped to deliver optimal patient care and navigate the complexities of medical billing.

At T.I.P.S., Kandra leads a team dedicated to guiding dental practices through every step of the medical billing process, from documentation and pre-authorization to claim submission and appeals. Her approach focuses on integrity, ethics, and transparency, aiming to unite oral-systemic professionals and transform how dental and medical practices align for improved patient outcomes.

Kandra is also a sought-after speaker, motivator, and author, known for her ability to inspire teams and foster growth. Outside her professional pursuits, she enjoys traveling, spending time with her family, and advocating for children on the autism spectrum alongside her husband, John.

LinkedIn | Pristine Interprofessional Academy | Tandem In-Practice Solutions (T.I.P.S.)

Topics Discussed in this Episode

00:00 Introduction and Welcome to Dental Business Radio
00:20 Live from the Insurance Extravaganza with Kandra Sellers
01:06 Introduction to Medical Billing
01:20 Medical Billing Examples and Reimbursements
04:37 Network and Out-of-Network Providers
05:15 Understanding Blue Cross and Other Insurers
08:44 Challenges and Implementation of Medical Billing
14:36 Contact Information and Conclusion

Dental Business Radio is underwritten and presented by Practice Quotient and produced by John Ray and North Fulton Business Radio, LLC, an affiliate of Business RadioX®. The show can be found on all the major podcast apps and a complete show archive is here.

Practice Quotient

Connect with Practice Quotient

Website | LinkedIn | Facebook | X (Twitter)

Family or Finance?, with Anthony Chen, Host of Family Business Radio

Transcript

Anthony Chen, Host of Family Business Radio

Improving Organizational Performance, with Deb Page, The Institute for Performance Improvement (North Fulton Business Radio, Episode 872)

Deb Page, CEO and President, The Institute for Performance Improvement

The Institute for Performance Improvement

Topics Discussed in this Episode

About North Fulton Business Radio and host John Ray

What Employers Need to Know About OSHA Complaints (Litigators Lounge, Episode 14)

Topics Discussed in this Episode

Jackie Voronov, Partner, Hall Booth Smith

Shylie Bannon, Partner, Hall Booth Smith

About Hall Booth Smith, P.C.

Disclaimer

Self-Leadership for Sustainable Success, with Dr. Kate McCombs (The Price and Value Journey, Episode 132)

Dr. Kate McCombs, Samford University and RH Leadership

Key Takeaways from Kate McCombs in this Episode

Topics Discussed in this Episode

About The Price and Value Journey Podcast

John Ray, Host of The Price and Value Journey

John’s book, The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices

Connect with John Ray:

James Rouse of Voodoo Brewing on Craft Beer and Community (North Fulton Business Radio, Episode 871)

James Rouse, Voodoo Brewing Co, Roswell, GA

Topics Discussed in this Episode

About North Fulton Business Radio and host John Ray

Live from Insurance Extravaganza 2025: Janet Press, RDH (Dental Business Radio, Episode 60)

Janet Press, RDH

Topics Discussed in this Episode

About Dental Business Radio

Practice Quotient

Connect with Practice Quotient

Finding Purpose and Joy in Business and Life, with Shane Jackson (North Fulton Business Radio, Episode 870)

Shane Jackson, President, Jackson Healthcare, and Author of This Is the Thing: About Life, Joy, and Owning Your Purpose

Topics Discussed in this Episode

About North Fulton Business Radio and host John Ray

Brand Messaging with Kerry Fennell, The Writing Barn (North Fulton Business Radio, Episode 869)

Kerry Fennell, The Writing Barn

Topics Discussed in this Episode

About North Fulton Business Radio and host John Ray

Live from Insurance Extravaganza 2025: Kandra Sellers, Pristine Interprofessional Academy and Tandem In-Practice Solutions (Dental Business Radio, Episode 59)

Kandra Sellers

Topics Discussed in this Episode

About Dental Business Radio

Practice Quotient

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