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Building Purposeful Teams, with Teresa Caro, Co-Author of The Purpose Playbook

December 5, 2024 by John Ray

Building Purposeful Teams, with Teresa Caro, Co-Author of The Purpose Playbook, on North Fulton Business Radio with host John Ray
North Fulton Business Radio
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Building Purposeful Teams, with Teresa Caro, Co-Author of The Purpose Playbook, on North Fulton Business Radio with host John Ray

Building Purposeful Teams, with Teresa Caro, Co-Author of The Purpose Playbook (North Fulton Business Radio, Episode 825)

In this episode of North Fulton Business Radio, host John Ray interviews Teresa Caro, the founder of Liminist and co-author of The Purpose Playbook: The Definitive Guide to Building Your Team’s Purpose, Vision, Tenants, and Values. Teresa discusses the significance of her new book in helping leaders develop their teams’ purpose, vision, tenants, and values. She shares insights on the inspiration behind the book, coauthored with Jeff Hilimire and Megan Barney, and the collaborative process involved. The conversation extends to the practical tools and methods of implementing the playbook within organizations, the importance of constructive conflict and accountability, and key success stories from Teresa’s experience. Teresa also emphasizes the detailed steps for ensuring a team is ready for the book’s methodologies and the benefits of maintaining a transformative mindset.

John Ray is the host of North Fulton Business Radio. The show is recorded and produced by the North Fulton affiliate of Business RadioX® inside Renasant Bank in Alpharetta.

The Purpose Playbook: The Definitive Guide to Building Your Team’s Purpose, Vision, Tenants, and Values

Everyone knows that the “right kind” of team includes a clear purpose, clear vision, clear objectives, clear roles, and mutual trust. However, establishing this is easier said than done—especially in today’s ad hoc and asynchronous work culture. So where do leaders of teams or organizations who aim to drive high performance begin?

The Purpose Playbook, a companion guide to the Turnaround Leadership Series, is designed to help teams and businesses alike to develop purpose-driven leadership. The methodology and corresponding activities help teams uncover and craft their Purpose, Vision, Tenets, & Values (PVTV), leveraging Jeff Hilimire’s proprietary leadership concept.

This book was written by co-authors Jeff Hilimire, Teresa Caro, and Megan Barney and developed from their years of experience running this process with their own teams and countless consulting assignments working with partners going through their own journeys.

Whether you’re a seasoned leader or a facilitator, this playbook is designed to help you navigate the meaningful journey of shaping a culture that’s rooted in purpose and clear vision. Part narrative, part roadmap, part execution, The Purpose Playbook uniquely helps leaders and teams picture themselves going through this process, while including practical activities and instruction to help tactically guide them along the way.

This playbook includes the formula for creating a shared objective, instilling a sense of “why” within the team that deepens commitment and engagement, and ultimately embeds purpose at the heart of your operations.

Amazon | Barnes & Noble | Bookshop.org

Teresa Caro, Founder and CEO, Liminist and Co-Author, The Purpose Playbook

Teresa Caro
Teresa Caro

Teresa Caro is the founder and CEO of Liminist, where she leverages her unique LIMINAL methodology—Learn, Investigate, Measure, Innovate, Navigate, Adapt, Lead—to drive transformative growth and performance enhancements in C-suite executives, senior leaders, and high-potential teams.

With a strategic acumen and an empathetic, grounded leadership style, Teresa empowers individuals and teams to achieve excellence, adaptability, and strategic prowess in the face of digital transformations and acquisitions.

Teresa’s career spans over two decades of leadership in high-stakes environments, guiding leadership teams, marketing departments, and agencies toward significant achievements, particularly in acquisitions and digital transformations. As a decorated professional with accolades such as Cannes Lion, Effie, and Clio awards, she has established a reputation for creating solid foundations that foster outstanding work. Her expertise covers essential sectors like CPG, Retail/eCommerce, Fintech, and B2B SaaS. Notable leadership roles at esteemed organizations such as Razorfish, Engauge (acquired by Publicis), and Atlanticus highlight her ability to bring invaluable insights and knowledge to every coaching engagement.

Beyond her professional commitments, Teresa actively contributes to the development of future leaders as a mentor coach for OnBoard and the UGA Digital Marketing Competition. She is the co-author of The Purpose Playbook, a companion guide to the Turnaround Leadership Series, to create purpose-driven leadership and lead teams with transformative mindsets. Her coaching approach, characterized by a blend of empathy and grounded leadership, inspires excellence in the professional sphere and emphasizes the importance of personal fulfillment.

Teresa holds a bachelor’s degree from Villanova University and an MBA from Georgia State University. She is a Certified Executive Coach through the Center for Executive Coaching (CEC) and holds a Professional Certified Coach (PCC) credential from the International Coach Federation (ICF). Teresa also holds certifications in Wiley’s PXT Select Assessments, is a Positive Intelligence mental fitness coach, and is an Authorized Partner of Five Behaviors. These diverse certifications enable her to address a wide range of challenges, guiding leaders and teams toward sustained high performance.

An avid golfer, yoga enthusiast, and a person who cherishes family time, Teresa embodies the ruthless prioritization of professional ambition and personal joy, encouraging her clients to prioritize their lives similarly.

LinkedIn

Topics Discussed in this Episode

00:00 Introduction and Welcome
00:26 Guest Introduction: Teresa Caro
01:43 About Liminist and Its Mission
02:58 Introducing The Purpose Playbook
03:39 The Story Behind the Book
10:43 Key Concepts: Purpose, Vision, Tenants, and Values
13:48 Who Should Use The Purpose Playbook?
20:36 Success Stories and Implementation
26:07 Where to Find The Purpose Playbook
27:42 Conclusion and Final Thoughts

Renasant Bank supports North Fulton Business Radio

Renasant BankRenasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has become one of the Southeast’s strongest financial institutions, with over $17 billion in assets and more than 180 banking, lending, wealth management, and financial services offices throughout the region. All of Renasant’s success stems from each banker’s commitment to investing in their communities as a way to better understand the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Website | LinkedIn | Facebook | Instagram | X (Twitter) | YouTube

About North Fulton Business Radio and host John Ray

With over 800 shows and having featured over 1,200 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in our community like no one else. We are the undisputed “Voice of Business” in North Fulton!

The show welcomes a wide variety of business, non-profit, and community leaders to get the word out about the important work they’re doing to serve their market, their community, and their profession. There’s no discrimination based on company size, and there’s never any “pay to play.” North Fulton Business Radio supports and celebrates business by sharing positive business stories that traditional media ignore. Some media leans left. Some media leans right. We lean business.

John Ray, Business RadioX - North Fulton, and Owner, Ray Business Advisors
John Ray, Business RadioX – North Fulton, and Owner, Ray Business Advisors

John Ray is the host of North Fulton Business Radio. The show is recorded and produced from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, and many others.

The studio address is 275 South Main Street, Alpharetta, GA 30009.

John Ray, The Generosity MindsetJohn Ray also operates his own business advisory practice. John’s services include advising solopreneurs and small professional services firms on their value, their positioning and business development, and their pricing. His clients are professionals who are selling their expertise, such as consultants, coaches, attorneys, CPAs, accountants and bookkeepers, marketing professionals, and other professional services practitioners.

John is the national bestselling author of The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices.

Tagged With: John Ray, Leadership, Liminist, North Fulton Business Radio, purpose, team building, Teresa Caro, The Purpose Playbook

Cybersecurity Essentials for Dental Practices, with Katie Fox and Teresa Pichay, California Dental Association

December 5, 2024 by John Ray

Cybersecurity Essentials for Dental Practices, with Katie Fox and Teresa Pichay, California Dental Association, appearing on Dental Business Radio with host Patrick O'Rourke
Dental Business Radio
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Cybersecurity Essentials for Dental Practices, with Katie Fox and Teresa Pichay, California Dental Association, appearing on Dental Business Radio with host Patrick O'Rourke

Cybersecurity Essentials for Dental Practices, with Katie Fox and Teresa Pichay, California Dental Association (Dental Business Radio, Episode 55)

In this episode of Dental Business Radio, host Patrick O’Rourke discusses the critical topic of cybersecurity for dental practices with guests Katie Fox, cybersecurity engineer, and Teresa Pichay, senior regulatory compliance analyst for the California Dental Association (CDA). The conversation covers the importance of conducting a HIPAA-required risk analysis, employee training to prevent phishing attacks, and practical tips like using encryption and multi-factor authentication. They also explore the potential consequences of data breaches, the importance of proactive IT measures, and resources available for dental practitioners to enhance cybersecurity. The episode underscores the need for dental practitioners to balance patient care with robust cybersecurity measures to protect patient information and business integrity.

Dental Business Radio is underwritten and presented by Practice Quotient: PPO Negotiations & Analysis and produced by John Ray and the North Fulton affiliate of Business RadioX®.

Katie Fox

Katie Fox, California Dental Association
Katie Fox

Katie Fox is a cybersecurity professional with nearly 20 years of experience helping organizations of all shapes and sizes protect both their computer systems and the people who rely on them. As a security engineer at the California Dental Association, she works to keep sensitive data secure, minimize risks and ensure compliance with industry standards. Katie loves breaking down complex cybersecurity concepts into easy, actionable steps, helping organizations feel confident in their defenses. She’s excited to share her expertise on cybercrime trends and practical ways to keep your business secure and your people protected.

LinkedIn

Teresa Pichay

Teresa Pichay, California Dental Association
Teresa Pichay

Teresa Pichay, CHPC, is a senior regulatory compliance analyst for the California Dental Association. She specializes in regulatory compliance, including information verification, documentation strategies and referral to legal references. She has worked with CDA members for more than 26 years in the areas of occupational and environmental safety and health, HIPAA, the California Dental Practice Act and other business regulations.

LinkedIn

California Dental Association

The California Dental Association represents organized dentistry in the state of California.

Founded in 1870, CDA is committed to the success of our members in service to their patients and the public. CDA also contributes to the oral health of Californians through various comprehensive programs and advocacy.

CDA’s membership consists of more than 27,000 dentists, making it the largest constituent of the American Dental Association.

Website | LinkedIn | Instagram | Facebook | YouTube

Topics Discussed in this Episode

00:00 Introduction and Sponsor Acknowledgment
01:20 Meet the Cybersecurity Experts
02:03 The Importance of Cybersecurity for Dental Practices
04:49 Risk Analysis and HIPAA Compliance
09:28 Encryption and Multi-Factor Authentication
16:22 Handling Data Breaches and Patient Notifications
27:21 Exploring Password Management
27:30 Understanding the Dark Web
29:07 Dark Web and Its Implications
31:14 HIPAA Compliance Essentials
34:49 Choosing the Right IT Support
39:59 Employee Training and Cybersecurity
44:12 Final Thoughts and Shoutouts

About Dental Business Radio

Patrick O'Rourke
Patrick O’Rourke, Host of “Dental Business Radio”

Dental Business Radio covers the business side of dentistry. Host Patrick O’Rourke and his guests cover industry trends, insights, success stories, and more in this wide-ranging show. The show’s guests include successful doctors across the spectrum of dental practice providers, as well as trusted advisors and noted industry participants.

Dental Business Radio is underwritten and presented by Practice Quotient and produced by the North Fulton studio of Business RadioX®. The show can be found on all the major podcast apps and a complete show archive is here.

Practice Quotient

Practice QuotientPractice Quotient is the sponsor of Dental Business Radio. Practice Quotient, Inc. serves as a bridge between the payor and provider communities. Their clients include general dentists and dental specialty practices across the nation of all sizes, from completely fee-for-service-only to active network participation with every dental plan possible. They work with independent practices, emerging multi-practice entities, and various large ownership entities in the dental space. Their PPO negotiations and analysis projects evaluate the merits of the various in-network participation contract options specific to your practice’s patient acquisition strategy. There is no one-size-fits-all solution.

Connect with Practice Quotient

Website | LinkedIn | Facebook | X (Twitter)

Tagged With: California Dental Association, cybersecurity, cybersecurity training, Dental Business Radio, dental practices, dentistry, dentists, Katie Fox, Patrick O'Rourke, PPO Negotiations & Analysis, Practice Quotient, Teresa Pichay

Preparing Your Business For Sale, with Bob Tankesley, Author of Exit Teams

December 4, 2024 by John Ray

Preparing Your Business For Sale, with Bob Tankesley, Author of Exit Teams: Build a Team of Advisors for Your Business Sale to Get a Higher Price, as heard on North Fulton Business Radio with host John Ray
North Fulton Business Radio
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Preparing Your Business For Sale, with Bob Tankesley, Author of Exit Teams: Build a Team of Advisors for Your Business Sale to Get a Higher Price, as heard on North Fulton Business Radio with host John Ray

Preparing Your Business For Sale, with Bob Tankesley, Author of Exit Teams: Build a Team of Advisors for Your Business Sale to Get a Higher Price (North Fulton Business Radio, Episode 824)

In this edition of North Fulton Business Radio, host John Ray interviews Bob Tankesley, author of the newly released book Exit Teams. Bob discusses his extensive experience in M&A advisory and the motivations behind writing his book. He emphasizes that his book caters specifically to business owners, tackling the emotional and logistical obstacles associated with preparing a business for sale. Bob underscores the importance of having both internal and external teams to optimize the business and make it attractive to buyers. The discussion includes real-life anecdotes and practical advice aimed at helping business owners maximize their exit strategies.

John Ray is the host of North Fulton Business Radio. The show is recorded and produced by the North Fulton affiliate of Business RadioX® inside Renasant Bank in Alpharetta.

Exit Teams: Build a Team of Advisors for Your Business Sale to Get a Higher Price

You’ve got one shot to sell your business right!

The American Dream fulfilled! You are a business owner, and it’s time to cash in on the sale of your business. Except the buyers on the other side of the table are prepared with a team of experts ready to lower your price.

Enter Exit Teams. This book won’t give you tactics that don’t pertain to your situation, and it won’t promise you beach chairs and Caribbean sunsets. This book will tell you the truth, letting you know the psychological dangers that play into a business sale, and how buyers can use that psychology to acquire your business for far less than you, the owner, could have made.

Follow along with Dave, the owner of FineLine Manufacturing, who received notice of a health scare, forcing him to think about selling before he’s ready. Dave makes many of the typical business seller moves, getting advice from seemingly logical but misaligned resources. Pressures mount from his employees, his customers, his friends, and his family as he juggles a business sale while maintaining secrecy.

When Dave finally gets an offer, it’s for far less than he had hoped. This sends Dave on a whirlwind of choices that pull him in many directions. Will Dave learn the lessons required to give him the best chance at business sale success before he loses his largest customer?

Exit Teams will:

  • Alert you to the emotional roller coaster that arises during a business sale.
  • Educate you to the common pitfalls business owners fall into, often of their own making.
  • Explain what an Exit Team is, and why they are necessary for the ultimate business sale success.
  • Warn you of some of the strategies buyers employ to pressure business sellers to lower their price.
  • Caution you about lifting expectations according to a colleague’s experience (hint: it may not be all he says it is).
  • Counsel you on how to handle family dynamics during a business sale.
  • Present you with common decisions made by inexperienced business sellers so you won’t make the same choices.
  • Display the challenge of secrecy among employees and customers.
  • Address health challenges and how they often impact the business owner while trying to sell.
  • Stress the need to understand your company’s value on an ongoing basis.
  • Provide you with a business selling experience without your having to learn the hard way from real life at the cost of millions of dollars

To order the book, follow this link.

Bob Tankesley

Bob Tankesley

Bob Tankesley is a fourth-generation entrepreneur, an MBA, and a CPA with a keen insight into and understanding of the business owner mindset. As an M&A advisor, he uses his 27 years of experience to sell companies grossing up to $75,000,000 in revenue throughout the southeast U.S., as well as the commercial real estate associated with such holdings. When a company is not ready to sell, Bob regularly partners with advisors of all types to optimize it throughout the ownership lifecycle and is a frequent speaker/educator to owners and their various advisors.

‍Bob’s experience ranges from a division of a Fortune 500 corporation to a Big Four accounting firm to multiple micro-cap and lower mid-market closely held businesses. He also ran his own tax and financial advisory firm for over a decade. For the past 22 years, he has advised over 150 business owners and executives on valuation, market readiness, and proven methods to engage in proper financial management.

Bob’s formal education includes both a BS degree in Accounting (cum laude) from UNC Asheville and an MBA in Finance from Appalachian State University, as well as multiple industry certifications. He is also a co-founder and board member of the Exit Planning Exchange (XPX) Atlanta Chapter.

LinkedIn

Topics Discussed in this Episode

00:00 Introduction and Welcome
01:34 Guest Introduction: Bob Tankesley
01:48 The Journey of Writing Exit Teams
02:54 Understanding the Market and Audience
04:42 The Emotional Side of Selling a Business
06:34 Importance of a Strong Team
08:53 Fictional Approach to Business Advice
18:21 Challenges and Realities of Business Sales
19:25 Optimism and Realism in Business Exits
24:10 Final Thoughts and Book Information
25:29 Closing Remarks

Renasant Bank supports North Fulton Business Radio

Renasant BankRenasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has become one of the Southeast’s strongest financial institutions, with over $17 billion in assets and more than 180 banking, lending, wealth management, and financial services offices throughout the region. All of Renasant’s success stems from each banker’s commitment to investing in their communities as a way to better understand the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Website | LinkedIn | Facebook | Instagram | X (Twitter) | YouTube

About North Fulton Business Radio and host John Ray

With over 800 shows and having featured over 1,200 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in our community like no one else. We are the undisputed “Voice of Business” in North Fulton!

The show welcomes a wide variety of business, non-profit, and community leaders to get the word out about the important work they’re doing to serve their market, their community, and their profession. There’s no discrimination based on company size, and there’s never any “pay to play.” North Fulton Business Radio supports and celebrates business by sharing positive business stories that traditional media ignore. Some media leans left. Some media leans right. We lean business.

John Ray, Business RadioX - North Fulton, and Owner, Ray Business Advisors
John Ray, Business RadioX – North Fulton, and Owner, Ray Business Advisors

John Ray is the host of North Fulton Business Radio. The show is recorded and produced from the North Fulton studio of Business RadioX® inside Renasant Bank in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, Amazon, iHeart Radio, and many others.

The studio address is 275 South Main Street, Alpharetta, GA 30009.

John Ray, The Generosity MindsetJohn Ray also operates his own business advisory practice. John’s services include advising solopreneurs and small professional services firms on their value, their positioning and business development, and their pricing. His clients are professionals who are selling their expertise, such as consultants, coaches, attorneys, CPAs, accountants and bookkeepers, marketing professionals, and other professional services practitioners.

John is the national bestselling author of The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices.

Tagged With: Bob Tankesley, exit planning, Exit Teams, John Ray, North Fulton Business Radio, selling a business, selling a company

Empowering Nonprofit Leaders for Transformative Work, with Linnea Miller, Long Table Consulting

December 4, 2024 by John Ray

Good2Give Podcast
Good2Give Podcast
Empowering Nonprofit Leaders for Transformative Work, with Linnea Miller, Long Table Consulting
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Empowering Nonprofit Leaders Through Collaboration and Innovation, with Linnea Miller, Long Table Consulting, on the Good2Give Podcast

Empowering Nonprofit Leaders for Transformative Work, with Linnea Miller, Long Table Consulting (Good2Give Podcast, Episode 13)

Linnea Miller, Long Table Consulting, is the guest in this episode of the Good2Give podcast, hosted by Maria Walden and DePriest Waddy from the Community Foundation for Northeast Georgia. The conversation delves into Linnea’s work in empowering leaders, her podcast Human Together, and the transformational collaboration between Long Table and the Community Foundation. They discuss the Leadership Impact for Transformation (LIFT) program, designed to equip nonprofit leaders with tools and strategies to enhance their organizations’ effectiveness. The conversation highlights the importance of investing in personal leadership, collaboration, and innovative approaches to nonprofit management. Listeners gain insights into the benefits of agency funds, the importance of transparent leadership, and upcoming opportunities for nonprofit leaders to get involved in the LIFT program.

The Good2Give Podcast is presented by the Community Foundation for Northeast Georgia. The show is produced by John Ray and the North Fulton affiliate of Business RadioX®. You can find the full archive of shows by following this link.

Linnea Miller, Long Table Consulting

Linnea Miller, Long Table Consulting, on the Good2Give podcast
Linnea Miller, Long Table Consulting

Linnea Miller serves as the President and CEO of Long Table, LLC, dedicated to growing leaders for thriving relationships, better performance, and greater impact.

As an accomplished leadership development coach and consultant, Linnea delivers transformative outcomes for clients across diverse industries, including government, nonprofit, small businesses, and Fortune 500 companies. Certified in Myers-Brigg Type Indicator (MBTI), GiANT Worldwide 5Voices, Coaching, 100x Leader, and the 6 Types of Working Geniuses, Linnea leverages her background as a former educator and nonprofit leader to create engaging and impactful experiences for her clients.

Currently in her third term as a council member and holding the position of Mayor Pro Tempore for the City of Suwanee, Linnea is passionate about connecting people to people and people to their place. Actively involved in numerous nonprofit committees and boards, she brings her commitment to community service to the forefront.

In addition to her professional commitments, Linnea finds joy in art and nature. Whether exploring her local farmer’s market, engaging in a DIY project, or spending quality time with her husband, four children, and grandbabies, Linnea values the richness of deep relationships.

LinkedIn

Long Table Consulting

Long Table is an award-winning consultancy that specializes in building healthy, high-performing leaders and teams across various industries, including government, nonprofit, small businesses, and Fortune 500 companies. Founded in 2019 by Linnea Miller, the company aims to unlock the potential of individuals in their workplaces, communities, and personal lives.

The Long Table team holds certifications in several leadership development tools, including GiANT Worldwide’s 5 Voices, 100X Leader, and Coaching Intensive, as well as the Myers-Briggs Type Indicator (MBTI) and the 6 Types of Working Genius. These certifications enable them to offer personalized coaching, small group sessions, workshops, and programs like the Leadership Impact for Transformation (LIFT) and the Diversity, Equity, and Inclusion (DEI) Leader Academy.

Long Table’s mission is to elevate the potential in people so that they thrive together, focusing on enhancing communication, fostering healthy relationships, ensuring organizational alignment, improving performance and execution, and building capacity and growth.

Their clients include organizations such as the City of Suwanee, The Home Depot, Creature Comforts Brewing, and Creative Ladder.

Website | LinkedIn | Instagram | Facebook

Topics Discussed in this Episode

00:00 Introduction to the Good2Give Podcast
00:38 Meet Our Guest: Linnea Miller
02:01 Empowering Nonprofits: Linnea’s Mission
03:07 The Birth of Long Table Consulting
05:59 The Importance of Investing in Nonprofit Leadership
16:25 Introducing the LIFT Program
20:18 The Impact of Collaboration and Community Support
33:45 How to Get Involved and Upcoming Events
36:22 Closing Remarks and Gratitude

About the Good2Give Podcast

The Good2Give Podcast celebrates the work of donors, nonprofits, and the causes they care about. DePriest Waddy and Maria Walden are the show’s hosts, and the Community Foundation for Northeast Georgia is the presenting sponsor.

The Good2Give Podcast is produced by John Ray and the North Fulton studio of Business RadioX®. You can find the full archive of shows by following this link. You can also find the show on all the major podcast apps, including Apple Podcasts, Spotify, and many others.

Community Foundation of Northeast Georgia

At the Community Foundation for Northeast Georgia, everything they do centers around one purpose: improving the world through the power of philanthropy.

On a fundamental level, they do that through managing funds held in trust, donated by individuals, organizations, and businesses. Most funds are donor-advised funds, similar to savings accounts. These funds are pooled for investment purposes, and their income is used to make grants for a wide variety of charitable purposes.

But the Foundation’s goals extend far beyond managing funds. They desire to strengthen the communities they serve in Gwinnett, Northeast Georgia, and beyond by providing leadership, addressing community needs, and assisting individuals and organizations with their charitable giving.

Connect with CFNEG:
Website | Facebook | LinkedIn | Twitter | Instagram

Tagged With: DePriest Waddy, Good2Give Podcast, Leadership, Linnea Miller, long table consulting, long table llc, Maria Walden, Non Profit, Non-profit Leadership, Non-Profits, The Community Foundation for Northeast Georgia

Emotional Intelligence in Client Conversations, with Dawn Cook Causey, DayBreak Enterprises

December 4, 2024 by John Ray

Emotional Intelligence in Client Conversations, with Dawn Cook Causey, DayBreak Enterprises, on The Price and Value Journey podcast with host John Ray
North Fulton Studio
Emotional Intelligence in Client Conversations, with Dawn Cook Causey, DayBreak Enterprises
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Emotional Intelligence in Client Conversations, with Dawn Cook Causey, DayBreak Enterprises, on The Price and Value Journey podcast with host John Ray

Emotional Intelligence in Client Conversations, with Dawn Cook Causey, DayBreak Enterprises (The Price and Value Journey, Episode 119)

In this episode of The Price and Value Journey podcast, host John Ray welcomes executive coach and trainer Dawn Cook Causey to discuss the critical role of emotional intelligence (EQ) in professional services. Dawn, an expert with over 22 years of experience in EQ, explains how EQ can enhance client value conversations and ultimately improve service pricing. They explore the four key components of emotional intelligence: self-awareness, self-management, social awareness, and relationship management. Dawn shares practical techniques and examples, including the ARC (Ask, Reflect, Confirm) method, to illustrate how service providers can better understand and meet client needs. The episode highlights the importance of empathy, active listening, and self-awareness in building trust and effectively serving clients.

The Price and Value Journey is presented by John Ray and produced by the North Fulton affiliate of Business RadioX®.

Dawn Cook Causey, DayBreak Enterprises

Dawn Cook Causey
Dawn Cook Causey

Dawn Cook Causey has over 25 years of demonstrated excellence in leadership development of executives and teams via facilitating business and personal skills development workshops, performing executive coaching and consulting with clients on their developmental needs.  Her vast experience includes working with such companies as UPS, Cox Communications, SunTrust (Truist), Verizon, Raymond James, Siemens, Optum, Northeast Georgia Health Systems, Emory HealthCare and Fox Sports.

She has held key director-level positions in small to medium-sized companies prior to graduating into her roles as consultant and coach. Her unique perspective comes from working within corporate headquarters with worldwide responsibilities, in franchise offices with district and regional responsibilities, and externally to small and medium-sized companies.

Educated in Adult Learning Theory and Neuroscience, Dawn applies this knowledge to developing and coaching others for success in various business arenas, including emotional intelligence, communication, leadership, customer service, public speaking and sales. By using an analytical, science-based and research-supported approach to understanding and changing human behavior, she is able to connect with even the most black and white thinkers.

Certified in Emotional Intelligence (EQ) by 6 Seconds, the Institute for Health and Human Potential, and TalentSmart, Dawn incorporates EQ into much of her coaching and training. In 2002, Dawn underwent personal training from the “father of coaching,” Thomas Leonard, through Coachville’s Certified Coach program. Dawn has spent over 1,500 hours coaching executives and teams to a higher standard of performance. Her training and successful track record have positioned her as an expert in the field of emotional intelligence and leadership development.

Dawn is a founding member of the International Association of Coaches and served as a volunteer coach for Cool Girls, a non-profit organization dedicated to helping young girls make the best choices for a happy, healthy life. Dawn also gives back to her community by facilitating free educational discussions to single adults who seek better self and social management skills through increased emotional intelligence.

Dawn is also an accomplished presenter, speaking for audiences of fifty to five hundred. Her favorite topic to present on is the neuroscience of emotions, which involves understanding how the brain manages emotions during interactions, tying emotions to top performance, and applying this knowledge in leadership.

Website | LinkedIn | Instagram | Facebook | X (Twitter)

Topics Discussed in this Episode

00:00 Introduction to The Price and Value Journey
00:26 Meet Dawn Cook Causey: EQ Expert
02:08 Dawn’s Journey into Emotional Intelligence
06:32 Defining Emotional Intelligence
12:00 The Importance of EQ in Professional Services
17:17 Using Empathy to Uncover Client Needs
22:27 Power Outage Panic on Super Bowl Sunday
23:12 Active Listening vs. Empathetic Listening
24:48 Understanding Client Motivations and Concerns
28:55 Self-Awareness and Self-Management in Client Conversations
31:50 Building Trust and Rapport with Clients
35:23 Handling Direct Clients and Budget Conversations
37:33 EQ in Action: A Real-Life Coaching Story
40:47 Conclusion and Contact Information

About The Price and Value Journey

The title of this show describes the journey all professional service providers are on:  building a services practice by seeking to convince the world of the value we offer, helping clients achieve the outcomes they desire, and trying to do all that at pricing that reflects the value we deliver.

If you feel like you’re working too hard for too little money in your solo or small firm practice, this show is for you. Even if you’re reasonably happy with your practice, you’ll hear ways to improve both your bottom line and the mindset you bring to your business.

The show is hosted and produced by John Ray and the North Fulton studio of Business RadioX®. The show can also be found on all the major podcast apps. The complete show archive is here.

John Ray, Host of The Price and Value Journey

John Ray, Author of The Generosity Mindset and Host of "The Price and Value Journey"
John Ray, Author of The Generosity Mindset and Host of The Price and Value Journey

John Ray is the host of The Price and Value Journey.

John owns Ray Business Advisors, a business advisory practice. John’s services include business coaching and advisory work, as well as advising solopreneurs and small professional services firms on their pricing. John is passionate about the power of pricing for business owners, as changing pricing is the fastest way to change the profitability of a business. His clients are professionals who are selling their expertise, such as attorneys, CPAs, accountants and bookkeepers, consultants, coaches, marketing professionals, and other professional services practitioners.

In his other business, John is a podcast show host and producer and owns the North Fulton (Georgia) affiliate of Business RadioX®. John and his team work with B2B professionals to create and conduct their own podcast using The Generosity Mindset™ Method: building and deepening relationships in a non-salesy way that translates into revenue for their business.

John is also the host of North Fulton Business Radio. With over 800 shows and having featured over 1,200 guests, North Fulton Business Radio is the longest-running podcast in the North Fulton area, covering business in its region like no one else.

John’s book, The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices

The Generosity Mindset, by John RayJohn is the #1 national best-selling author of The Generosity Mindset: A Journey to Business Success by Raising Your Confidence, Value, and Prices.

If you are a professional services provider, your goal is to do transformative work for clients you love working with and get paid commensurate with the value you deliver to those clients. While negative mindsets can inhibit your growth, adopting a different mindset, The Generosity Mindset™, can replace those self-limiting beliefs. The Generosity Mindset enables you to diagnose and communicate the value you deliver to clients and, in turn, more effectively price to receive a portion of that value.

Whether you’re a consultant, coach, marketing or branding professional, business advisor, attorney, CPA, or work in virtually any other professional services discipline, your content and technical expertise are not proprietary. What’s unique, though, is your experience and how you synthesize and deliver your knowledge. What’s special is your demeanor or the way you deal with your best-fit clients. What’s invaluable is how you deliver great value by guiding people through massive changes in their personal lives and in their businesses that bring them to a place they never thought possible.

The combination of all these elements is quite different for you compared to any other service provider in your industry. Therein lies your value, but it’s not the value you see. It’s the value your best-fit customers see in you.

If pricing your value feels uncomfortable or unfamiliar to you, this book will teach you why putting a price on the value your clients perceive and identify serves both them and you, and you’ll learn the factors involved in getting your price right.

The book is available at all major physical and online book retailers worldwide. Follow this link for further details.

Connect with John Ray:

Website | LinkedIn | Twitter

Business RadioX®:  LinkedIn | Twitter | Facebook | Instagram

Tagged With: building trust, clients, Dawn Cook Causey, emotional intelligence, empathetic listening, EQ, John Ray, listening, professional services, professional services providers, The Price and Value Journey

Sparking Creativity and Self-Discovery with Robert P. Waters, Author of Men’s Poetry Night

December 4, 2024 by John Ray

Robert P. Waters
Hello, Self . . .
Sparking Creativity and Self-Discovery with Robert P. Waters, Author of Men’s Poetry Night
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Men's Poetry Night

Sparking Creativity and Self-Discovery with Robert P. Waters, Author of Men’s Poetry Night (Hello, Self… Episode 57)

In this episode, host Patricia Leonard talked with guest Robert P. Waters, an author who turned his pandemic downtime into a creative venture called Men’s Poetry Night.

Robert shared his background, the journey from job loss to becoming a prolific writer, and the story behind his latest book. Patricia and Robert talked about self-discovery, community, and the therapeutic power of poetry.

The conversation focused on the importance of turning dreams into plans, getting creative, and finding common ground. Robert also shared insights about his book’s potential for a movie adaptation and its message of inclusion and genuine fellowship among men in a small-town setting.

Hello, Self… is presented by Patricia Leonard & Associates  and produced by Arlia Hoffman in association with the North Fulton studio of Business RadioX®.

A video version of this conversation is available on Patricia’s YouTube Channel here.

Robert P. Waters, Author of Men’s Poetry Night

Robert P. Waters, Author of “Men’s Poetry Night”

Robert P. Waters began writing during a prolonged job search in the Great Recession of 2008.

Two sparks were lit at the same time: one for fiction and one non-fiction; the later due to his convictions about hiring processes witnessed in his job search. Technology and culture remain key subjects in his books yet another monumental world-order change motivated him to write his first-ever humorous take about small-town life during the Covid-19 pandemic.

With more time to create, Waters began envisioning a blue collar town driven by strong family and culture and hard workers with a love for nature. The idea became poetry, that is, men who began to write poetry and share it. Where? Up at the Assembly Hall of a closed mining operation. Men’s Poetry Night expanded conceptually by entertaining the reader with small stories about the men – young and old – who wrote verse about everything: their wives, their experiences, their memories of youthful sweethearts and hunting.

Readers have described the book as being “almost real” as Waters taps his imagination right into the clear water of small town life, waiting for the end of covid19, always with a laugh.

Website | Amazon |LinkedIn

About Hello, Self…

Hello, Self… is a biweekly podcast focused on inspiring stories of turning dreams into reality. Join coach and author Patricia Leonard and her guests as they share life-changing Hello, Self… moments.

Hello, Self… is brought to you by Patricia Leonard & Associates and is based on the new book by Patricia Leonard, Hello, Self.., available here.

The show is produced by Arlia Hoffman in association with Business RadioX®. You can find this show on all the major podcast apps. The complete show archive is here.

Patricia Leonard, Host of Hello, Self…

Patricia Leonard, Host of Hello, Self…

Patricia Leonard is President of RUNWAY TO SUCCESS, a division of Patricia Leonard & Associates located in Nashville, TN.  She is a MESSAGE ARTIST speaker, career & business coach, author and magazine columnist.  Patricia consults with clients on leadership, empowerment, career management, entrepreneurship and the power of language.  Her work is focused on helping clients find their runway to success!

She has a professional background in management, human resources, corporate training, business consulting and talent development.   Patricia has worked with companies in the service, music, banking, manufacturing, publishing, warehousing, healthcare, academic, retail and financial industries, and has taught management classes as an adjunct professor.

Patricia has a degree in Human Resource Management, is certified as a Career Coach and Consulting Hypnotist and is MBTI qualified.

Her volunteer energies are focused on Women in Film and Television-Nashville, where she is a Board Vice President; Dress for Success as the Advisory Board President; and International Coaching Federation-Nashville where she held Board roles for several years.

Patricia is the author of Wearing High Heels in a Flip Flop World, BECOMING WOMAN…a journal of personal discovery, THE NOW, HOW & WOW of Success, Happenings, a full year calendar of inspirational messages and a spoken word album titled, I AM…

She enjoys songwriting, creating poetry and has written a one-woman show and artistic speech she performs titled Hello, Self…, about a woman in midlife reinventing herself, which led to her new book by the same name, available here.

On the personal side, Patricia, describes herself as a woman, lover of life, mother, grandmother, career professional and message artist; AND in that order!  Her goal is to continue inspiring others, of any age, to START NOW creating and expanding their Runway to Success.

She believes that life is a gift, the way we wrap it is our choice.

Connect with Patricia:

Website| LinkedIn | Facebook | Twitter | Instagram

Tagged With: Author, Hello Self Moments, Hello Self Podcast, Hello Self..., Men's Poetry Night, Patricia Leonard, Patricia Leonard & Associates, Robert P Waters, Runway To Success

Yuquan Holloway, Holloway Consulting Group, and Lee Heisman, Exit Stage Left Advisors

December 3, 2024 by John Ray

Yuquan Holloway, Holloway Consulting Group, and Lee Heisman, Exit Stage Left Advisors, on ProfitSense with host Bill McDermott
North Fulton Studio
Yuquan Holloway, Holloway Consulting Group, and Lee Heisman, Exit Stage Left Advisors
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Yuquan Holloway, Holloway Consulting Group, and Lee Heisman, Exit Stage Left Advisors, on ProfitSense with host Bill McDermott

Yuquan Holloway, Holloway Consulting Group, and Lee Heisman, Exit Stage Left Advisors (ProfitSense with Bill McDermott, Episode 64)

In this episode of ProfitSense, host Bill McDermott interviews Yuquan Holloway from Holloway Consulting Group and Lee Heisman from Exit Stage Left Advisors. Yuquan shares her journey from corporate America to becoming an “accidental entrepreneur,” providing insights into how she helps large corporations solve complex challenges through project management and training. Lee discusses his path from physical therapy to entrepreneurship and the importance of professional guidance in business sales. Both guests emphasize the significance of pipeline maintenance and adaptability in entrepreneurship.

Bill concludes the show with ideas on strategies to unlock hidden profit in businesses.

This episode offers valuable lessons for business owners looking to thrive and optimize their operations.

ProfitSense with Bill McDermott is sponsored and presented by Bill McDermott, The Profitability Coach, and the show is produced by John Ray and the North Fulton affiliate of Business RadioX® in Alpharetta.

Yuquan Holloway, Holloway Consulting Group

Yuquan Holloway, Holloway Consulting Group
Yuquan Holloway, Holloway Consulting Group

Yuquan Holloway is a leader in the fields of business and IT. She is the Principal Consultant of Holloway Consulting Group, a consulting practice that focuses on helping corporate teams deliver IT and transformation projects, resolve systemic process issues, and train and coach associates on project management and Lean Six Sigma principles.

Yuquan graduated from Georgia Institute of Technology with a Bachelor of Civil Engineering and holds an MBA from Georgia State University. With over 20 years of experience in leading large cross-functional initiatives, Yuquan has a track record of driving successful change.

Through her work, she strives to demystify project management, create a culture of standard work and repeatable processes, stabilize and simplify core applications, and reduce critical incidents.

LinkedIn

Holloway Consulting Group

Corporate technology teams are Holloway Consulting’s specialty; they assist clients in goal-setting, plan-making, and problem-solving.

With well over 20 years of experience leading projects and programs for Fortune 100 organizations, they are passionate about helping businesses achieve their strategic goals.

Their team of experts leverages proven methodologies like Lean Six Sigma and Business Process Re-engineering to assess challenges and provide sound solutions and improvements.

Website| LinkedIn | Facebook

Lee Heisman, Exit Stage Left Advisors

Lee Heisman, Exit Stage Left Advisors

Lee Heisman is a nationally recognized M&A negotiator and a serial entrepreneur. Lee has advised and negotiated on more than 1 billion dollars of deal value as well as personally built and sold four businesses, all in different verticals. Lee’s multi-disciplinary background allows him a unique perspective to build and construct deals at maximum enterprise value for other business owners.

Lee has a Masters Degree from Rutgers University, is a founding board member of the KSU Entrepreneurship Program, and has a nationally syndicated TV show, The Roadmap.

Lee is an avid health and wellness enthusiast.

LinkedIn

Exit Stage Left Advisors

Exit Stage Left Advisors is a premier exit consulting firm dedicated to assisting small and medium-sized business owners in selling their companies. The team, composed of seasoned entrepreneurs who have successfully exited multiple ventures, understands the challenges and complexities involved in the sale process. With a proven track record of selling over five businesses, they leverage their expertise to guide entrepreneurs, alleviate their concerns, and enhance the value of their businesses through strategic representation.

Website | LinkedIn | Instagram | YouTube

Topics Discussed in this Episode

00:00 Introduction to ProfitSense
01:11 Meet Yuquan Holloway: From Corporate to Entrepreneur
04:46 Challenges and Lessons Learned in Entrepreneurship
06:54 Future Plans and Strategies for 2025
10:36 Working In vs. On the Business
13:42 Project Management Challenges and Solutions
17:22 Contact Information and Closing Remarks
18:49 Introduction to Lee Heisman
31:55 Embracing the Struggle for Growth
32:19 The Importance of Humility and Learning
33:18 Balancing EQ and IQ in Business
34:08 Learning from Mistakes and Moving Forward
35:29 Maintaining Relationships in Business
36:39 The Art of Saying No Gracefully
38:33 The Value of Professional Representation
42:05 Understanding Business Valuation and Sales
53:46 Unlocking Hidden Profit in Your Business

About ProfitSense and Your Host, Bill McDermott

Bill McDermott
Bill McDermott

ProfitSense with Bill McDermott dives into the stories behind some of Atlanta’s successful businesses and business owners and the professionals that advise them. This show helps local business leaders get the word out about the important work they’re doing to serve their market, their community, and their profession.

Follow this link to find the show archive.

The show is presented by The Profitability Coach. The Profitability Coach helps business owners improve cash flow and profitability, find financing, break through barriers to expansion, and financially prepare to exit their business.

Bill McDermott is the Founder and CEO of The Profitability Coach. When business owners want to increase their profitability, they don’t have the expertise to know where to start or what to do. Bill leverages his knowledge and relationships from 32 years as a banker to identify the hurdles getting in the way and create a plan to deliver profitability they never thought possible.

Bill currently serves as Treasurer for the Atlanta Executive Forum and has held previous positions as a board member for the Kennesaw State University Entrepreneurship Center, Gwinnett Habitat for Humanity, and Treasurer for CEO NetWeavers. Bill is a graduate of Wake Forest University, and he and his wife, Martha, have called Atlanta home for over 40 years. Outside of work, Bill enjoys golf, traveling, and gardening.

Connect with Bill on LinkedIn and Instagram and follow The Profitability Coach on LinkedIn.

Tagged With: Bill McDermott, Exit Stage Left Advisors, Holloway Consulting Group, Lee Heisman, ProfitSense, ProfitSense with Bill McDermott, The Profitability Coach, Yuquan Holloway

Jill Heineck, Heineck & Company, and Brandi Rhodes, Naked Mind Yoga + Pilates

December 3, 2024 by John Ray

Jill Heineck, Heineck & Company, and Brandi Rhodes, Naked Mind Yoga + Pilates, on Family Business Radio with host Anthony Chen
Family Business Radio
Jill Heineck, Heineck & Company, and Brandi Rhodes, Naked Mind Yoga + Pilates
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Jill Heineck, Heineck & Company, and Brandi Rhodes, Naked Mind Yoga + Pilates, on Family Business Radio with host Anthony Chen

Jill Heineck, Heineck & Company, and Brandi Rhodes, Naked Mind Yoga + Pilates (Family Business Radio, Episode 59)

In this episode of Family Business Radio, host Anthony Chen explores the journeys and insights of two dynamic guests. First, Jill Heineck from Heineck & Company shares her extensive experience in the real estate industry, focusing on relocation services for high-profile clients and adaptations post-COVID. Jill highlights the importance of understanding and leveraging relocation benefits for both employees and employers. She also underscores the value of setting boundaries in business. Then, Brandi Rhodes, owner of Naked Mind Yoga + Pilates, discusses her transition from professional figure skating and professional wrestling to running her own wellness studio. She shares anecdotes about the physical and mental benefits of yoga and Pilates and offers advice on navigating entrepreneurship and maintaining balance.

Anthony concludes the show with a thoughtful reflection on meaningful advice received from mentors, underscoring the value of emotional intelligence and flexibility in personal and professional life.

Family Business Radio is underwritten and brought to you by Anthony Chen with Lighthouse Financial Network. The show is produced by John Ray and the North Fulton affiliate of Business RadioX®.

Jill Heineck, Heineck & Company

Jill Heineck, Heineck & Company on Family Business Radio with host Anthony Chen
Jill Heineck, Heineck & Company

With 25 years in Atlanta real estate, Ms. Heineck is a Certified Divorce Real Estate Expert (CDRE™) specializing in the sale of real property in family law cases. Ms. Heineck received her certification as a Divorce Real Estate Expert from the Ilumni Institute. Ms. Heineck offers her objective and neutral expert opinion in low- and high-conflict divorce matters involving real property.

Her extensive experience works seamlessly across all of her disciplines, including corporate relocation, sports and entertainment, and divorce listings. Working with Atlanta area sellers, Ms. Heineck is known for her in-depth discovery with each client in order to deliver at a high level, whether it be selling a condo, bungalow or multimillion-dollar estate. Working with Atlanta area buyers, Ms. Heineck seeks first to understand lifestyle requirements in order to craft strategic and winning offers.

Her relationship-based philosophy, deep understanding of the local market, and comprehensive knowledge of real estate and its nuances combined with her steadfast dedication to providing the necessary tools to make educated and informed decisions has created a strong and lasting network of loyal clients and trusted advisors.

Website | LinkedIn | Instagram | Facebook

Brandi Rhodes

Brandi Rhodes, Naked Mind Yoga + Pilates
Brandi Rhodes, Naked Mind Yoga + Pilates

Brandi Rhodes is an RYT 200-hour yoga teacher and a certified mat and reformer pilates instructor. Most people know her from her time as a professional wrestler and announcer in WWE and AEW. A lifelong athlete, Brandi began figure skating at the age of 4 and enjoyed a successful 17-year competitive career.

She then moved on to a demanding 10-year career in the professional wrestling industry. She’s the wife of The American Nightmare Cody Rhodes and the daughter-in-law of the late WWE Hall of Famer Dusty Rhodes.

Brandi has taken everything she’s learned from a lifetime of sports, fitness and performance to create a place that caters to people in all stages of their fitness journeys. From beginners to seasoned athletes, she looks to work with anyone with a slight curiosity to a burning passion for yoga and/or pilates and aims to help them meet and surpass their personal wellness goals.

Instagram | X (Twitter)

Naked Mind Yoga + Pilates

Naked Mind Yoga + Pilates is a studio in Roswell offering all types of yoga, both heated and non-heated, and reformer Pilates under one roof and one membership. Naked Mind also offers childcare, something that no other studio in the area offers. Naked Mind has won 3 awards since its opening less than a year ago and continues to climb in popularity.

Website | Instagram | X (Twitter)

Topics Discussed in this Episode

00:00 Introduction to Family Business Radio
00:37 Jill Heineck’s Journey in Real Estate
02:54 Challenges and Trends in Relocation
03:58 Advice for Business Owners and Employees
08:59 Memorable Relocation Cases
14:25 Brandi Rhodes’ Yoga and Pilates Journey
21:33 Unexpected Membership Delight
22:17 Challenges of Figure Skating and Wrestling
24:04 Building a Yoga and Pilates Studio
25:35 Debunking Yoga Stereotypes
28:41 The Benefits of Yoga and Pilates
31:27 From Figure Skating to Wrestling
35:13 Advice for the Younger Generation
40:15 Closing Remarks and Anthony’s Commentary

Anthony Chen, Host of Family Business Radio

Anthony Chen, Host of Family Business Radio

Family Business Radio is sponsored and brought to you by Anthony Chen with Lighthouse Financial Network. Securities and advisory services are offered through OSAIC, member FINRA/SIPC. RAA is separately owned, and other entities and/or marketing names, products, or services referenced here are independent of OSAIC. The main office address is 575 Broadhollow Rd., Melville, NY 11747. You can reach Anthony at 631-465-9090, ext. 5075, or by email at anthonychen@lfnllc.com.

Anthony Chen started his career in financial services with MetLife in Buffalo, NY, in 2008. Born and raised in Elmhurst, Queens, he considers himself a full-blooded New Yorker while now enjoying his Atlanta, GA, home. Specializing in family businesses and their owners, Anthony works to protect what is most important to them. From preserving to creating wealth, Anthony partners with CPAs and attorneys to help address all of the concerns and help clients achieve their goals. By using a combination of financial products ranging from life, disability, and long-term care insurance to many investment options through Royal Alliance, Anthony looks to be the eyes and ears for his client’s financial foundation. In his spare time, Anthony is an avid long-distance runner.

The complete show archive of Family Business Radio can be found by following this link.

Tagged With: Anthony Chen, Brandi Rhodes, Family Business Radio, financial advisor, Fitness, Heineck & Company, Jill Heineck, Naked Mind Yoga + Pilates, pilates, real estate, yoga

The Fundamental Breakdown Between Sales and Marketing, with Sean Shannon, Strategic Growth Design

December 2, 2024 by John Ray

The Fundamental Breakdown Between Sales and Marketing, with Sean Shannon, Strategic Growth Design, as heard on ProfitSense with host Bill McDermott
North Fulton Studio
The Fundamental Breakdown Between Sales and Marketing, with Sean Shannon, Strategic Growth Design
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The Fundamental Breakdown Between Sales and Marketing, with Sean Shannon, Strategic Growth Design, as heard on ProfitSense with host Bill McDermott

The Fundamental Breakdown Between Sales and Marketing, with Sean Shannon, Strategic Growth Design (One Minute Interview, Episode 128)

Sean Shannon: The fundamental breakdown between sales and marketing, as I have seen it in my time, is an understanding of the ideal customer profile.

In other words, marketing oftentimes is providing leads to the sales team that are of no use to them because marketing doesn’t understand what the sales ideal client profile is. And sales is guilty in that because they have not fed to marketing what that looks like. Peter Drucker’s famous for saying that the vast majority of businesses have no idea what their customers are buying.

They know what they’re selling to them, but they don’t know why the customers are buying it and for what use. And so I like to approach my, my, when I start to talk about value proposition with sales and marketing teams, I like to talk about the idea that we don’t necessarily buy products and services as much as we hire them to do jobs for us in our lives.

And if we can untangle what that job is, that whatever product or service we’re selling is that the customer’s hiring it to do for them in their business, we’re going to end up with an alignment between sales and marketing of both understand what that job is.

Listen to Sean’s full ProfitSense with Bill McDermott interview here.

Sean Shannon, Strategic Growth Design

Sean Shannon is the President of Strategic Growth Design.

Strategic Growth Design helps small and medium-sized businesses and start-ups chart a path to sustainable growth through thoughtful strategy and disciplined processes. Sales is the engine that drives growth, and yet little thought is given to the infrastructure that’s necessary to create repeatable success.

SGD offers business owners and CEOs the opportunity to engage on a project basis or as fractional sales leadership, all driven by the needs of the organization. Some simply need the processes; others need the leadership only years of experience can bring on an interim basis. The pros at Strategic Growth Design are ready to roll their sleeves up and get to work driving revenue north and mental anguish south.

Website | LinkedIn


The “One Minute Interview” series is produced by John Ray and the North Fulton studio of Business RadioX® in Alpharetta. You can find the full archive of shows by following this link.

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has grown to become one of the Southeast’s strongest financial institutions, with over $13 billion in assets and more than 190 banking, lending, wealth management, and financial services offices in Mississippi, Alabama, Tennessee, Georgia, and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Tagged With: Bill McDermott, marketing, One Minute Interview, ProfitSense, Sales, Sean Shannon, Strategic Growth Design

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