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Decision Vision Episode 69: How Should I Choose a Second Act Career? – An Interview with Jim Deupree, ChapterTwo®

June 11, 2020 by John Ray

how should I choose a second act
Decision Vision
Decision Vision Episode 69: How Should I Choose a Second Act Career? - An Interview with Jim Deupree, ChapterTwo®
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how should I choose a second act

Decision Vision Episode 69: How Should I Choose a Second Act Career? – An Interview with Jim Deupree, ChapterTwo®

What’s involved in a career pivot? How do I distinguish a mid-life crisis from the legitimate need to pursue a second act? Jim Deupree of ChapterTwo® joins “Decision Vision” to discuss these questions and much more with host Mike Blake. “Decision Vision” is presented by Brady Ware & Company.

Jim Deupree, ChapterTwo®

Jim Deupree is the Founder and CEO of ChapterTwo®.

Jim began his career as an automotive engineer, then pivoted to IBM when he discovered the role and power of computers. Two years in, he asked IBM to switch his career from development to sales, and three years later he was at IBM HQ. Soon he did something he now realizes was pretty unique:  he decided that he would only accept roles he knew he would enjoy. So he turned down promotions at numerous stages until roles he wanted became available, and it served him well. He truly enjoyed his entire career there, and it led him to a diversity of experiences most of his peers did not achieve.

His IBM career featured a number of intrepreneurial leadership roles and concluded voluntarily when he wanted to gain experience with smaller companies and after authoring two strategy books for banks. First he became SVP of a local management consulting firm, then an entrepreneur. He founded a company with a new business model, taking it through all of the steps including raising equity under SEC regulations. Launching a second company followed. While running that company he volunteered to help C-Suite executives in transition sort out defining and getting their next role – as part of a major outplacement company with a center dedicated to CXO executives. After 18 months they asked him to stop his other activities and run the Center.

Beginning in his twenties he have served on non-profit boards helping the community every place he has lived, ranging from the arts to homeless to protecting homeowner rights to leadership and governance. He has also served on five for-profit boards, and been active in the National Association of Corporate Directors, where I served as President of the Atlanta Chapter and as a Founding Director of the Carolinas Chapter. Current roles include the local and national boards of CEO Netweavers and Board Chair – Strategic Leadership Forum, Carolinas.

Six years ago, Jim founded ChapterTwo as his third start-up, based on realizing the shortcomings of the outplacement model for senior executives and their advice about how much they would have valued charting their career before ending up in transition.

For more information on ChapterTwo, go to their website.

Michael Blake, Brady Ware & Company

Mike Blake, Host of the “Decision Vision” podcast series

Michael Blake is Host of the “Decision Vision” podcast series and a Director of Brady Ware & Company. Mike specializes in the valuation of intellectual property-driven firms, such as software firms, aerospace firms and professional services firms, most frequently in the capacity as a transaction advisor, helping clients obtain great outcomes from complex transaction opportunities. He is also a specialist in the appraisal of intellectual properties as stand-alone assets, such as software, trade secrets, and patents.

Mike has been a full-time business appraiser for 13 years with public accounting firms, boutique business appraisal firms, and an owner of his own firm. Prior to that, he spent 8 years in venture capital and investment banking, including transactions in the U.S., Israel, Russia, Ukraine, and Belarus.

Brady Ware & Company

Brady Ware & Company is a regional full-service accounting and advisory firm which helps businesses and entrepreneurs make visions a reality. Brady Ware services clients nationally from its offices in Alpharetta, GA; Columbus and Dayton, OH; and Richmond, IN. The firm is growth minded, committed to the regions in which they operate, and most importantly, they make significant investments in their people and service offerings to meet the changing financial needs of those they are privileged to serve. The firm is dedicated to providing results that make a difference for its clients.

Decision Vision Podcast Series

“Decision Vision” is a podcast covering topics and issues facing small business owners and connecting them with solutions from leading experts. This series is presented by Brady Ware & Company. If you are a decision maker for a small business, we’d love to hear from you. Contact us at decisionvision@bradyware.com and make sure to listen to every Thursday to the “Decision Vision” podcast. Past episodes of “Decision Vision” can be found here. “Decision Vision” is produced and broadcast by the North Fulton studio of Business RadioX®.

Visit Brady Ware & Company on social media:

LinkedIn:  https://www.linkedin.com/company/brady-ware/

Facebook: https://www.facebook.com/bradywareCPAs/

Twitter: https://twitter.com/BradyWare

Instagram: https://www.instagram.com/bradywarecompany/

Show Transcript

Intro: Welcome to Decision Vision, a podcast series focusing on critical business decisions. Brought to you by Brady Ware & Company. Brady Ware is a regional service accounting advisory that helps businesses and entrepreneurs make vision a reality.

Mike Blake: And welcome to Decision Vision, a podcast giving you, the listener, clear vision to make great decisions. In each episode, we discuss the process of decision making on a different topic from the business owner’s or executive’s respective. We aren’t necessarily telling you what to do, but we can put you in a position to make an informed decision on your own and understand when you might need help along the way.

Mike Blake: My name is Mike Blake, and I’m your host for today’s program. I’m a Director at Brady Ware & Company, a full service accounting firm based in Dayton, Ohio, with offices in Dayton; Columbus, Ohio; Richmond, Indiana, and Alpharetta, Georgia. Brady Ware is sponsoring this podcast, which is being recorded in Atlanta, per social distancing protocols. If you like this podcast, please subscribe and your favorite podcast aggregator, and please consider leaving a review of the podcast as well.

Mike Blake: So, today, we’re going to discuss, should I be thinking about my second act? And I think about this question a lot, maybe more often than I have been. Last Saturday, I’m recording this on May 8th, but last Saturday, I had the audacity to record my 50th trip around the sun. And so, I’m sort of in second act thinking territory as well, perhaps, because I planned to live for a very, very, very long time. I’m sort of greedy that way.

Mike Blake: But I’m also heavily involved in business transitions, whether it’s somebody who’s selling a business, or somebody is buying a business as their so-called second act, or whether it’s a succession planning. And we’ve had discussions about most or all of those topics. We’ve had a discussion on succession planning and how you hand the business after the next generation. We’ve had a discussion on how you go about selling your business, and how you figure out the timing, and what are some of the mechanics in doing that.

Mike Blake: But before you get to any of those phases, the business owner or the executive has to reach a point where they decide that some kind of change is desirable and necessary. And the funny thing about this is 10, 12, 15 years ago, we just knew that everybody by now, maybe before now, was going to have to sell their businesses. They’re just going to be too damn old. They weren’t going to want to be in the businesses anymore. They’re going to want to play golf, spend time with their grandchildren, do anything other than businesses. So, people like me, we were rubbing our hands and licking our chops because we thought they’re just a bunch of businesses that we’re going gonna come on the market.

Mike Blake: And then, a funny thing happened. A lot of people decided to hang on to their businesses, started to hang on to their careers. And I think there are a lot of reasons for that. One, I think that the ’08-’09 recession raised enough wealth and, frankly, just put the fear of God into enough people that they decided they’re going to hang around and generate some more value, some more income for a few years before they move on to that second thing or even entertain the risk of moving on to something different, even if that was going to be income producing.

Mike Blake: And also, what we’ve figured out – and, again, haven’t just turned 50. I appreciate this more than I ever did – is that 65 ain’t all that old anymore, especially if you’ve not been working a manual labor job. If you’ve taken care of yourself and if you’re blessed with reasonably good genes, you can be viable and vibrant well into your 70s. And there are business owners who would hang onto their business even into their 80s. And so, this demographic brick wall that we thought was going to happen really has not. Sure, there’s been an uptick in sales and transfers but has not been this rush to the door of millions of people feeling like they had to sell their businesses because there was a countdown that was going on.

Mike Blake: Well, here we are, a decade after the Great Recession, and we now find ourselves in the COVID whatever the heck this thing is. I don’t know. I speak eight languages. I don’t know a word in any of them that properly describes this. But at any rate, we’re in this thing. And I think this is now prompting people to think more about that second that. We’re seeing such dislocation. My own personal view is that we are not going to go back to what the world was like in February. I think that’s gone. I think people are increasingly realizing that, and they’re expressing various stages of grief in doing so. And that means a certain jobs are going away, certain industries are going away, certain needs are going away. And in their wake, jobs, industries, and needs are being created, and they’re being defined in real time.

Mike Blake: And if there’s ever a time when thinking about your second act because maybe that job is going away, maybe that company is going away, or maybe you just sort of see the writing on the wall, maybe it’s not going away today but you see in 10 years, it’s just not going to be the same thing, and it’s just not going to be as rewarding for you to do it anymore. You may be thinking about about some sort of second act or second career, as it’s often referred to.

Mike Blake: And as it happens, in my network, I know one of the best in the business at helping people figure out this the second act thesis. I have friends who have worked with him and have gone through the program. I’ve been honored to have, at times, been a mentor in the program, which is really interesting because at the time, I was half the age of a lot of the people that he was serving. But he’s really the expert on this. And we’re gonna have a great conversation with my friend Jim Deupree, who is founder of ChapterTwo.

Mike Blake: He founded ChapterTwo 12 years ago to help senior executives proactively set their compass for a career path going forward that is both significant and satisfying. All of his clients are selected in part for commitment to the pay-it-forward approach. And that’s really important. His clientele is somebody that is is not just sort of, “I got mine,” but it’s somebody that is, “I got to give back.” And Jim, he just brings this breadth of experience. You look at his resume, it’s like he’s lived three lifetimes. He’s been an entrepreneur, has raised millions of dollars of capital. He’s been an angel investor, which I did not know. So, a lot to talk about that at some point offline.

Mike Blake: He’s been a blue chip company executive holding executive positions in companies you may have heard of, such as IBM, Ford Motor Company, Coca-Cola Company, and across a range of industries and functions, including manufacturing, financial services, consulting and so forth. He served as President of the Atlanta chapter of the National Association of Corporate Directors, which is a very exclusive group, and was a founding board member of the New Carolina Chapter, and he was recognized as a board.

Mike Blake: And this is where I know Jim primarily, he co-founded and served as president of an organization called CEO Net Weavers and continues to serve on their operating committee. And CEO Net Weavers, I can’t believe they let me in, but it is a fantastic organization where it’s a group of service-minded current and former executives who want to take their knowledge, their networks, and give back to the next generation of professionals, business owners, entrepreneurs to help them be successful and help position them to turn around and give back to the next generation that is coming back behind them.

Mike Blake: He’s adjunct faculty at Kennesaw State University, which is a a fantastic school on the outskirts of Atlanta and teaches their executive MBA classes. And I did not know this last point, which was he is the author of two strategy books for banks regarding effective use of the internet. And I actually do bank valuation on occasion. So, I need to read those books. So, I’m going to ask him for autograph copies. But, Jim, thanks so much for coming on the program.

Jim Deupree: You’re welcome. It’s a delight to be here. And I’m a big fan of Mike Blake for all he does to help people too, by the way.

Mike Blake: So, thank you for that. So, let’s jump into it. A lot of people know what a second act is, may understand instinctively what a chapter two is, but not everybody does. So, in your mind, what is it and why do people need help figuring it out?

Jim Deupree: Okay. Well, to me, it’s a pivot. So, going up to the next level in an organization, moving from director to vice president or whatever it is, is not a second act, or moving to another position, similar or maybe higher position in the same industry. The second act is really deciding that for whatever reason, I want to move on from what I’ve been doing and go to something that’s substantially different industry, major different kind of a role. Maybe it’s leaving corporate America, buying a business, becoming an entrepreneur, or moving from an operating role in a consulting or moving to join the board of directors.

Mike Blake: So, what are some signs that act one either is ending or should be ended? How do you know or what should start your thinking that maybe that’s the kind of transition you need to really start thinking about?

Jim Deupree: I think it’s a couple of things, Mike. 70% of people in corporate America say that they are not fully engaged in their job. That’s a stunning number; yet, it’s been repeated in many different surveys. And a third of those are meaningfully disengaged. So, to them, either they don’t like their leaders, and they’re turned off by their leaders, or the role has become mechanical or rote. It’s, “I can do it in my sleep. It’s not inspiring. I’m not really building anything. I’m just maintaining status quo.” So, when that happens, it’s not fun. You don’t skip into the building to go to work. You just kind of drag yourself in.

Jim Deupree: The other one is industries are changing, as you mentioned, in your opening. I mean, a lot is going on, and every industry is changing in many ways. But sometimes, the industry is not as appealing as it was when you started. Or, sometimes, the mission is not as appealing. So, those two things are really the keys. And I call it the voice in your head. The people I work with will admit that they had a voice in their head a year or two before they really acted on that voice that was telling them it’s time to start thinking differently.

Mike Blake: So, there’s a question I want to sneak in here and sort of go off the script because I think it’s important. When I think about second act, I tend to vision somebody that looks like me or maybe is a little bit older than I am, somebody that’s had a longish chapter one. And then, they’re ready to sort of cast aside. But then, it occurred to me that that may not necessarily be true. In fact, I know for a fact that one of your clients is a dear friend of mine is about five years younger than I am. And I know somebody who I think effectively did a chapter two right out of college or right out of, as it turned out, law school. You can have a chapter two pretty early, can’t you?

Jim Deupree: You sure can. It’s interesting. So, the biggest single group by age group of our clients are people in their 50s. And they are generally saying, “I really want to lay the pathway to say that I can continue to be relevant and enjoy the things I’m doing. Not necessarily trying to reach higher levels at that point, but I just want to make sure that this plays out in a way that’s enjoyable to me and to the degree possible that I have control over how long I do it, how long I’m in this role versus I find myself being ejected or as the British say, made redundant.”

Jim Deupree: The 40s are saying, “I really want to decide if I want to go for the brass ring. The tremendous sacrifices that are required to go for the top jobs. And so, I want an independent view of what my probability of success is based on getting to know me really well, and then that journey looks like versus not going for the top rating, maybe giving up some calm, but having a better balance of life.”

Jim Deupree: And people I work with in their 30s are saying, “What I’d really like to do is define this, so that I can have a time with my family now, and then I can accelerate my career in five years. So, how do I lay that out?”

Jim Deupree: And you mentioned the ones out of college, Mike. And it’s interesting because in my mind, everybody who go into a top tier MBA school should go through a process like this because, in general, they either leave to go to investment banking, or consulting, or in rare occasion, to some corporation. They don’t fully understand the hundred-hour weeks that those things involve and the travel. And they haven’t thought through what they would like to be doing in 10 years. So, if they did think through and say, “Well, I may want to still do that at the start because it’s a great foundation, but in 10 years, I want to own my own business, or in eight years, I want to own my own business.” They would probably develop a different network even in MBA school, and they would probably take some different courses.

Jim Deupree: So, in the last group are the people in their 60s, and they’re really saying, “I want to lay this out in a way that says that I’m shifting from the title, and then I come to things that are more significant to me personally and to my family.”

Mike Blake: Yeah. And sort of a corollary to that too, I think … well, let me ask you this. I suspect that one of the psychological hurdles that you have to overcome is the notion of sunk cost, right? I suspect that one area of resistance to taking on the second chapter is while I have a lot invested in chapter one, how do I just sort of let that go? Now, the accountant training in me, I’m not an accountant, but the accountant training and he says, while rationally, I ought to think of that as a sunk cost.

Mike Blake: And I have a friend, I mentioned, who did an early chapter two. He actually happened with my RA in college. And now, we’re back together here in Atlanta. He went to law school, worked in law school for a year, and then decided that he hated it and went into technology, right? And that was kind of tough. But the same time, he’d already spent that money. So, it wasn’t like he was going to get it back necessarily by going back and being a miserable attorney. Does that ever enter into the mindset of some of your clients? And if so, how do you kind of break that down?

Jim Deupree: It really doesn’t. I mean, personally, I’m a big believer in, “We are where we are. Now, how do we move ahead.” And people, what they’re looking for is more significance and more satisfaction. And if they weren’t getting it, then you got to walk away from that cause. I mean, one of the questions, I think, Mike, is, there a need for a second-act period? And I looked at a couple of numbers. So, 50% of college students changed their major during college. And whatever they thought they were going to do, then they go change it. Maybe a funny analogy, but the divorce rate, the odds of staying married to the same person are probably 40%. And as you pointed out, we’re all going to work for 50 years or more in today’s world. So, it would be very natural to say, “I don’t want to spend 50 years of my life doing the same thing, particularly if it’s not making me happy.”

Mike Blake: Now, let me take the flip side. Are there signs where … and it sounds like it is a rarity, but the natural question is for some people, maybe one act actually isn’t enough, right? Are there signs where maybe your state … let me ask the question differently. How do we distinguish the need for a second act from a garden variety mid-life crisis?

Jim Deupree: That’s a good question. So, to me, there are two reasons why you don’t need a second act. The first is you’re just really enjoying what you’re doing. Yeah. So, if you’re really enjoying it, then why go to something else? And the second is you’re building a business for your family, you’re building a legacy, and you feel really good about that, and you feel good, and it’s relevant, and it’s substantial to you. So, if those two things are present, then there’s no reason to think about a second act. A third thing that keeps people thinking about one is being risk averse. That’s not the right reason, but it certainly happens a lot.

Mike Blake: And in fact, I imagine, perversely, the riskier thing is staying in the thing that you don’t find fulfilling.

Jim Deupree: Correct. And it’s riskier for your health, as well as your finances.

Mike Blake: So, you deal with people that are considering and implementing the second act that come from a variety of backgrounds, that are entrepreneurs, business owners, family business owners, executives in large companies, small companies. Are there common threads to all of them, or does the background of the individual tend to shape what the trajectory of the second act looks like, or do people just sort of come to you and help them and say, “Hey, here’s my life. It’s a whiteboard,” and then you’re going to help erase it, so they get a fresh mental start?

Jim Deupree: It’s more the latter. I mean, what’s common across all of those is people, in their own minds, people that would appear enormously successful on their resume do not necessarily share that personal view. And even more frequently is it’s been great to be the CEO of a company that makes catalytic mufflers, but that’s not exactly the legacy that I’d like to leave. I’d like to take my resources and my talent and do something before I step down that I feel is really good for poor people and for humanity, and not necessarily for free. There are a lot of ways to contribute, but I want to pivot to where, to me, it’s more meaningful. So, that’s the biggest driver.

Mike Blake: So, implicit in a second act means you’re not already retired. Let’s put the financial piece aside for a minute because I think that’s a different kind of conversation. But assuming the financial wherewithal is there, and people sort of make a choice between a second act versus retirement, what do you think are sort of the markers that suggests that a person is going to be more happy having an active second act versus going off and playing golf, or fishing, or playing bridge, or painting, or whatever it is you’re doing as a retired person, or is that even a choice? Maybe I’m even positing a false choice.

Jim Deupree: No, it is a choice, and it’s interesting. It’s a conversation I have frequently. I haven’t met many people that want to go play golf five days a week, by the way, because, again, I’m blessed with working with people that are very intelligent and very accomplished. But the real marker would be two things. One is people who are good leaders. People who are good leaders still want to go build things or help things. They they can’t get enough satisfaction out of just being active. And obviously, people that still are healthy and have high energy. And you also have to think about the impact on your spouse. If you’re going to suddenly be at home all the time, and you haven’t been for the whole first years of your marriage, what’s that going to do to things at home? So, from that point of view, I think that’s the big driver, the people that just say, “I want to keep doing something.”

Jim Deupree: Now, what they don’t necessarily want to do is another job, and they don’t want to get sucked into a lot of travel or those pieces. So, for those folks, we talk about what we call a portfolio approach. It’s do two or three things that you enjoy and that are meaningful. And then, as time marches on, then you drop one of those. And now, you’re down to two. You’re shifting your balance. And then, ultimately, you may drop the second one. And so, it’s a way of saying, “I know I can still stay relevant as long as I want and be engaged; and yet, we can still have time to travel.

Jim Deupree: We have a thing, Mike. We talk about the 85/85/85 plan for people who are in that space. So, the first 85 is work. There’s 240 days in a year. So, it’s probably actually 245 days. So, the first 85 is work. So, you’re doing stuff that you would call work just at a diminished rate of intensity. The second 85 is intellectual stimulation. So, it’s going to conferences, it’s reading things, it’s learning things, it’s participating in discussions, so that you’re still keeping your intellectual juices flowing. And then, the third one is recreation and travel. So, more time with your spouse. And people really respond well to that notion. And most the people I work with have a lot of trouble containing the first part to 85. They want to keep expanding that to where it’s almost back to where it had been before.

Mike Blake: And so, in your role, I’m giving all of that extra self-promotion, but that’s okay because I think it’s important, because it sounds like you have that scope creep, if you will, in your chapter two. Do you or do people sort of have somebody else that tries to help keep tabs on them and say, “Hey, look, I thought you wanted a chapter two but you’re starting to look chapter one as of late”? Do you sort of help them manage that and help them develop the habits of being a chapter-two person?

Jim Deupree: Yes. And our business model is pretty unique. I think Mike mentioned that all of our clients are pay-it-forward. They’re wired to help other people. It’s part of our screening. So, we just have it, when you come chapter-two client, you become part of our family. And I look forward to and reach out to engage on both the personal and career basis and stay in touch. And no one has ever abused that. If anything, people are too careful about wanting to take advantage of that. But it’s been a wonderful part of what we do.

Mike Blake: So, we talked about second chapters but is that necessarily the upper bound? A lot of us are going to live to being 90 to 100. And particularly, if we have some medical advances, we’ll so mostly have our marbles when that happens. Are third and fourth chapters potentially on the table, in your view?

Jim Deupree: Well, this is either my sixth or seventh.

Mike Blake: Okay.

Jim Deupree: So, they definitely are. And I think I would say three would be a norm. I mean, the idea of a lifetime job has kind of gone away. The tenure in roles is reducing constantly. The time we spend in roles and the opportunities to make a change. So, if the average isn’t three or four already or within five years, I’ll be surprised.

Mike Blake: And what are the first steps of that transition look like? Is it just simply you to tell whoever you’re working for or with that I quit, you throw in the towel, or is there something that kind of happens that leads up to that, that begins that transition?

Jim Deupree: It’s definitely the latter. And so, before I started chapter two, I spent five years leading an outplacement center for C-Suite executives. And most of them had been completely surprised that all of a sudden, they’re no longer there. I mean, this wasn’t a client, but I knew one guy who foresee a six-month severance. So, for six months, he went out, and got all dressed up, and drove to a Starbucks, and just spent the day there, so he didn’t have to tell his wife he lost his job. It’s very-.

Mike Blake: Really?

Jim Deupree: Yeah.

Mike Blake: I always see that on TV. I never knew people actually did that in real life.

Jim Deupree: Well, in this case, he did. And it’s very traumatic to end up in an unplanned transition. Your family is upset. We’re gonna have to move. What’s going to happen to our country club status? And then, again, I get to work with people that it’s not about keeping the roof over their head, at least, short term, but it’s so disruptive. So, all of our work is now focused on planning ahead. It’s the voice in your head is speaking. And the time to start thinking about that is while you’re still in the role. And you start by saying you want to set your compass for what would you really love to do, what would what would give you joy. And it’s not just the job, the title. It’s the culture, it’s the nature of the business, it’s the meaningfulness of it, all of those points. So, you go through and define a handful of options. And typically, there are options a person hasn’t thought of.

Jim Deupree: The next step is, then, to say, “Let’s go talk to been-there-done-that people, other pay-it-forward people,” and they will have a completely candid conversation, “This is what we like, this is what we didn’t like, this is what surprised us.” So, then, you take those options off the table one at a time until you’re down to one or two. And the third step is, then, you say, “Now, I’m going to adjust my link, and I’m going to think about the kind of network I want to lead to that next role. So, I’m going to build a campaign. And then, I’m going to wait. I’m going to wait till the right opportunity comes along. And that may either mean the right job or it could mean I get a chance to exit in a financially profitable way for my company.” But all that time, you can actually enjoy the job you’re in more because, now, you know it’s not forever, and you have a plan B in your pocket, and you’re just ready to activate it whenever the right time comes.

Mike Blake: So, in case of transition, break glass kind of thing.

Jim Deupree: Right.

Mike Blake: And that scenario you bring up, I think, is so poignant because … and again, myself having just turned 50, one of the things I thought to myself is, “Well, I better kind of like the job I have because once you once you hit that 5O, getting that next job becomes a lot harder, and requires a lot more thought and a lot more preparation.” I mean, age discrimination is real, right? And so, I think, if you’re going to make a transition, obviously you can do it, you help your clients do it, but part of the reason also they need you is because it is, I think, all the more challenging, and you have to be more creative and, in a way, kind of create your own role rather than wait for somebody to give it to you. Is that fair?

Jim Deupree: A couple points on that, Mike. I think the age discrimination is not as real as many people feel.

Mike Blake: Okay.

Jim Deupree: I will tell you, if you’re a CMO or chief marketing officer, it’s real because there is a perception that you just are out of touch with the way that the 20 and 30-year-olds are communicating and acting. But we have a big glut of middle management in our country because of the past recession, and there is a lot of places where I called the silver savvy group is really needed and respected. But sometimes, it’s entrepreneurial companies. I’ve got a client who is a CFO for two or three startups, and she played a role not only of CFO but, pardon the expression, kind of a den mother role, and it was very much appreciated.

Jim Deupree: So, the second point is that people busy in careers did not understand how to play the game in finding a new role. It changes all the time. It’s changed dramatically. And even in the last three years, the role of search firms has dramatically changed and pivoting. And so, if people try to do this on their own, they end up saying, “Well, I think I should try this, but I’m not sure. So, I’ll wait till tomorrow. Then, I’ll wait till tomorrow.” And they keep procrastinating on taking the necessary steps. If somebody that they trust and has done it a hundred times says, “This is what you ought to do next,” then they go do it.

Mike Blake: So, when I think and I just reflect on the mentoring that I’ve had the privilege to do with some of your clients, I tend to think of people that are, at least, walking into chapter two, they’re thinking of a new career or sitting on a nonprofit board. Are those the most common options or what are some other alternatives if maybe those two things don’t necessarily appeal to you? What are some of the other items on the chapter two menu?

Jim Deupree: The most common one is probably advisory work. So, I’ll give you one example. One of my clients had had three chapters already. So, first chapter was in medical device field. Absolutely loved it. He was actually in the heart area. He loved being in the operating room. Then, didn’t want to move the family. So, second chapter was in financial services and wealth management. And the third chapter was in a big real estate investment trust. And now, it’s time. And so, as we went through this work, the first chapter was really the one that they loved the most of all the things they done. Going back at a lower level wasn’t gonna make a lot of sense. So, first of all, we had to build a bridge for 15-20 years later, how do you reenter? What are your credentials? And it led to finding the right people as sponsors and a series of advisory sort of board roles that have been really rewarding, lucrative hard work but a lot of fun as well. So, that’s the most common.

Jim Deupree: Nonprofit organizations, because most of our people are very active leaders, the pace is too slow. So, they like it for the giving back. They don’t like it for the pace. And actually, board seats are not a real common outcome, part, because they’re very hard to come by. And also, though, people who are used to making decisions are not always good on a board because, now, you need to voice your opinion, you need to respect the opinion of others, and you need to be ready for a collective judgment, not the one you feel is right.

Mike Blake: Yeah. I mean, that’s a great point. And we need to have an episode on boards too, but you’re right. Having having to share and share a lot, if you’re used to and frankly have been successful being in the driver’s seat, that’s gonna be a very difficult mental transition for some.

Jim Deupree: It is.

Mike Blake: Give me … well, I’m not really a war story, I guess a success story. What is one of the more creative second acts you can recall, or third, or fourth acts you can recall somebody creating?

Jim Deupree: Yeah, I love that question. So, I had a client who had been a serial CEO, been CEO two or three times, happened to end up with a very nice payday and said, “I just love hot air balloons. So, I’m going to become a hot air balloon pilot.” So, he bought a hot air balloon. He went out to Phoenix to go through the FAA school, got certified to fly himself and his family, really enjoyed that, decided he was going to take it the next step and get certified as a commercial pilot. And so, he did that. He was based in Florida. And he did that for a couple of years.

Jim Deupree: And then, ultimately, discovered that the life of a commercial hot air balloon pilot is you wake up at 3:00 in the morning, you collaborate with the other pilots, and decide where the right takeoff spots and landing spots are, so you can arrange all the equipment. You call your clients at 4:00 to tell them where to meet you at 5:00. And you go up in the balloon, and you serve them some champagne at sunrise, and then you can pack up the balloon, and you do the same thing the next day. Maybe you do it again at sunset. So, he had a blast doing it. And then, ultimately, after three years returned to a CEO role.

Jim Deupree: I’d like to make that point. I would love to see in our society people just at your age, people in their 50s, take a gap year. We take it as college students, but way too many people end up work, work, work, work until they’re too frail to travel the way they would like, and you don’t have as much energy around all the pieces. So, we could ever figure out in society how to say it’s perfectly okay to take a gap year in your 50s for one or two years, and then return highly energized. I think it’d be wonderful.

Mike Blake: Interesting you bring that up. So, that balloon story, first of all, it hadn’t occurred to me there’s a commercial pilot rating for hot air balloons. But it makes sense, right? You’re not getting me in a hot air balloon anyway, but if you were, I’d rather it not be the second flight that person ever has taken. So, I learned something there. But interestingly, that did wind up in effectively being, I guess, a three-year sabbatical before he returned to his conventional career. And hours aside, odd hours aside, I’m sure is very rejuvenating for him.

Jim Deupree: Absolutely.

Mike Blake: And he probably has about the best photo album you can imagine.

Jim Deupree: I’m sure that’s true too and lots of [indiscernible].

Mike Blake: So, what is the process? I know you go through a pretty detailed and lengthy process on how you figure out what that next act – I’m going to call it next act from now – on should look like? Can you tell me a little bit about that and why those steps of that process are so important?

Jim Deupree: Sure. It’s really three steps. So, step one is discernment. It’s what would you really like to do, what culture would you enjoy, are you better suited to a small company or a large company, all of those kind of factors. And we do that through a series of assessments that we put together. I use a term that … again, I get to work with very bright people. They know things about themselves, but if I use the television vernacular, they don’t have the dots connected as high definition pixels. So, the picture is not clear. They’re just data points.

Jim Deupree: And so, through that process … and we end up spending three hours with an industrial psychologist that I’ve used and we’ve done this hundreds of times together now, and it’s very revealing process. And now, we typically say, “These are the three or five options that you should focus on.” Usually, half of those are ones they’ve never thought of or never occurred to them. We also say, “These are the things you should avoid,” because when people start thinking about a transition, they want to look at everything. It’s like a big market, and I want to go down every aisle. And it’s a mistake to chase rainbows, and you confuse your friends and you say, “Well, I was talking about with this. But now, I’m talking about this.” So, it’s important to say, what should you avoid and what should you focus on? So, that’s the step one.

Jim Deupree: And ,then once we get that defined, it’s these conversations I mentioned earlier with been-there-done-that people. And you say, “I know I could do that, but that’s not exciting to me as the second one on the list. So, I’m going to drop that went off the list.”

Jim Deupree: The third part is how do you get yourself in the market? And that means that the opportunities, the ones you want are going to find you and they’re gonna find you through the way you represent yourself on LinkedIn, they’re gonna find you through the leadership story that goes to your friends and colleagues. they’re going to find you through what you say when you get a chance to talk to people face to face. And one of the things we’ve learned is the more crisp you are, the faster things happen.

Jim Deupree: People that say, “This is what I want,” don’t get very far. It has to be, “This is how I can help this organization grow and succeed.” And then, people that say, “I can do anything,” are not credible. So, it’s a whole process to say, “This is your message and this is where you play it and how to play it.” And then, it’s just working with them. We end up with some amazing stories with people about once they get in that stage, and sometimes things happen, they need to stay for a while longer or all kinds of things, but we end up being an advisor through the process of exploring and even negotiating roles as well.

Mike Blake: So, we’re talking with Jim Deupree of ChapterTwo. So, I’m going to sneak in. I’m going to sneak in some free consulting for myself or asking for a friend because I have you on the podcast. Have any of your clients ever gone into academia as a next chapter?

Jim Deupree: Yes.

Mike Blake: That’s something I’ve thought about because, one, I look the part, but I wonder how many people kind of think, “I really wish I could have studied X when I was in college,” and you sort of go back. And sometimes, going to college too, when you just don’t give an F what anybody thinks about you, that can also be very liberating, I would imagine.

Jim Deupree: Yeah, Mike. And so, a few years ago, more than a few, probably 15-20 years ago now, I actually explored pivoting from when I was at IBM into teaching business school. And I met with the dean of a business school, a noted business school, and he said, “You’re not going to be happy.” He said, “First of all, the best executives are not necessarily the best teachers. So, we would need to figure out if you are really a good teacher. But secondly, you’re not going to be happy because in academia, there is a pecking order. And if you don’t have a PhD, you don’t have a voice at the table. You may sit there and listen, but you don’t get to say, ‘This is how I think we should do it.’ And then you get no vote. And so, unless you’re willing to take the time out to go do that, just keep that in mind.”

Jim Deupree: Now, since then, as you mentioned, I teach MBA students at Kennesaw, and I teach ethics. And I have complete freedom for how I construct that course and teach it. But many of the courses now are highly scripted. 80% of what you teach has to be from the book, basically. And so, you don’t have the degree or freedom to go build something that you think. So, it’s a good gig. It pays best for people that have a CPA because there is a real shortage. Pay’s worst for people that want to be an English teacher. It’s nice summer vacations. It can be a platform for consulting, but it’s the driven people that are most of my clients, a very few of my selected that. A couple have but very few.

Mike Blake: So, we’re running out of time, and we want to be respectful of your time. I know you got to get back to doing what you’re doing. But the last thing I want to ask specifically is why is an outside perspective so helpful? I mean, everybody that you’re dealing with – I know because I’ve met them – they’re intelligent, they’re focused, I would even say largely self-aware people. Why do they need help figuring out something like this? Why do they need an outside party, a third person, an advisor to help figure this out?

Jim Deupree: So, everybody needs somebody to bounce their thoughts off of. And what I’ve learned is friends don’t work for this discussion. They won’t tell you what you need to hear because they’re afraid of hurting your feelings. And sometimes, they have their own bias about, “Well, if you got into this, then there’s a way that that would actually help me too.”

Jim Deupree: The second thing that happens, if you talk to three lawyers, you’re gonna get three different opinions. And if you talk to three friends, you’re going to get three different opinions. So, you say, ‘All right, I’m going to have a hundred cups of coffee over the next year. And with my friends, I’m going to figure this out.” At the end of the year, you have 50 different opinions, and they don’t jibe together. And generally friends don’t … this is not your specialty, it’s not their specialty. So, how this whole process works has a big impact on the really realism of the things you may consider.

Jim Deupree: So, I just have learned that people waste a lot of time and got nowhere without this kind of help. Now, obviously, some people figured it out, and some have done it brilliantly on their own. Some have been lucky. It’s not for everybody, but for those that sincerely want to say, “I really want to get the best next act in my career,” I believe that that this kind of advice and process is immensely helpful and makes things work faster.

Mike Blake: And that sounds a lot like what I advise people when they’re trying to get advice in their startup. Your friends will cheer you on because frankly, they don’t have any skin in the game. The skin in the game is to spare your feelings, basically. And that’s often where the worst advice comes from. And I’ll bet you, there are a lot of similarities there. So, I think I understand that. Jim, this has been a great conversation. We’re running out of time, but I’m sure there’s lots of other questions we could have covered and should have covered. If somebody is going to want to contact you and learn more, how can they do that?

Jim Deupree: The best way is through our website, which is www.chaptertwo.net. And it’s T-W-O, not the number two, and there’s no hyphens or anything. There is the “contact us.” You can get directed to me through that. Also, there’s some pretty useful information there. So, chaptertwo.net.

Mike Blake: Well, thanks again. That’s going to wrap it up for today’s program. I’d like to thank Jim Deupree of ChapterTwo so much for joining us and sharing his expertise with us. We’ll be exploring a new topic each week, so please to announce that when you’re faced with their next executive decision, you have clear vision when making it. If you enjoy this podcast, please consider leaving a review with your favorite podcasts aggregator. It helps people find us, so we can help them. Once again, this is Mike Blake. Our sponsor is Brady Ware & Company. And this has been the Decision Vision Podcast.

Tagged With: Brady Ware, Brady Ware & Company, career pivot, chapter two career, ChapterTwo, Jim Deupree, Michael Blake, mid-life crisis, Mike Blake, second act career

Covid-19 Misconceptions and Straight Talk – Episode 34, To Your Health With Dr. Jim Morrow

June 11, 2020 by John Ray

Covid-19 misconceptions
North Fulton Studio
Covid-19 Misconceptions and Straight Talk - Episode 34, To Your Health With Dr. Jim Morrow
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Covid-19 misconceptions
Dr. Jim Morrow, Host of “To Your Health”

Covid-19 Misconceptions and Straight Talk – Episode 34, To Your Health With Dr. Jim Morrow

Dr. Morrow corrects some Covid-19 misconceptions, such as comparing Covid-19 to the flu. He also delivers straight talk on wearing masks, conspiracy theories about Covid-19 being man-made, whether it’s safe to fly, and more. “To Your Health” is brought to you by Morrow Family Medicine, which brings the CARE back to healthcare.

About Morrow Family Medicine and Dr. Jim Morrow

Morrow Family Medicine is an award-winning, state-of-the-art family practice with offices in Cumming and Milton, Georgia. The practice combines healthcare information technology with old-fashioned care to provide the type of care that many are in search of today. Two physicians, three physician assistants and two nurse practitioners are supported by a knowledgeable and friendly staff to make your visit to Morrow Family Medicine one that will remind you of the way healthcare should be.  At Morrow Family Medicine, we like to say we are “bringing the care back to healthcare!”  Morrow Family Medicine has been named the “Best of Forsyth” in Family Medicine in all five years of the award, is a three-time consecutive winner of the “Best of North Atlanta” by readers of Appen Media, and the 2019 winner of “Best of Life” in North Fulton County.

Dr. Jim Morrow, Morrow Family Medicine, and Host of “To Your Health With Dr. Jim Morrow”

Covid-19 misconceptionsDr. Jim Morrow is the founder and CEO of Morrow Family Medicine. He has been a trailblazer and evangelist in the area of healthcare information technology, was named Physician IT Leader of the Year by HIMSS, a HIMSS Davies Award Winner, the Cumming-Forsyth Chamber of Commerce Steve Bloom Award Winner as Entrepreneur of the Year and he received a Phoenix Award as Community Leader of the Year from the Metro Atlanta Chamber of Commerce.  He is married to Peggie Morrow and together they founded the Forsyth BYOT Benefit, a charity in Forsyth County to support students in need of technology and devices. They have two Goldendoodles, a gaggle of grandchildren and enjoy life on and around Lake Lanier.

Facebook: https://www.facebook.com/MorrowFamMed/

LinkedIn: https://www.linkedin.com/company/7788088/admin/

Twitter: https://twitter.com/toyourhealthMD

The complete show archive of “To Your Health with Dr. Jim Morrow” addresses a wide range of health and wellness topics, and can be found at www.toyourhealthradio.com.

Dr. Morrow’s Show Notes

MORE ON COVID-19

  • This virus is more easily transmitted than the flu virus.
    • It is a much worse disease than the flu.
  • Respiratory distress occurs when your immune system produces cytokines o and the lungs get very inflamed
    • and this inflammation causes fluid and debris to be deposited into the lungs
  • Attacks the heart and kidneys also. o Cardiomyopathy
    • Renal failure – dialysis
  • Causes blood clots, venous and arterial. PE, strokes.
  • At first and for a long time we thought it was not affecting children.
    • Now, we know that is not true.
    • Attacks the blood vessels in young children and causes a condition known as Kawasaki’s Disease or a Kawasaki-like Disease.
      • This is pathologic changes that seem to result from an exaggerated immune response to a pathogen in patients with genetic susceptibility.
  • Hydroxychloroquine has been shown not to be effective and, in some cases, harmful in Covid-19.
    • Has finally been put to bed. o Increased mortality if given late
  • Remdesivir might work.
    • o Patients are often much worse in the second week of the disease.  o This has to be given IV early.
    • Hard to do that.
    • Very short supply of this
  • Total cases have started to plateau in the US, but with social distancing waning somewhat and states opening up, we will definitely see a bump in cases.
  • Bacteremia: o Week 2-3 o Can be septic
    • Can be fatal
  • Second trimester miscarriages are being linked to this infection
  • Peds: Multi-inflammatory Syndrome
  • Fever
  • Median age is ten – up to 20
  •  Rash
  • Swelling of nodes in neck
  • Most get conjunctivitis, red eyes and red and cracked lips o Fuzzy thinking o Nausea o Diarrhea o Abd pain
  • Some heart involvement – LV dysfunction o This is still rare but definitely happening o Responds to therapy:
    • IV-Ig;
    • steroids
  • The healthcare system has been spared the overwhelming push that would have made all of this dramatically worse.
  • Masks:
    • Wear one anytime in public.
    •  They protect others from you.
    • 44% of people in a NY study who had NO symptoms were found to be positive for having the disease at the time they had no symptoms.
  • Viral Testing:
      • Lots of false positive and negative tests o Saliva test, approved by FDA.
      • At home tests available. Nasal swab
        • letsgetchecked.com
      • about $100
      • about a 4 day turn around
  • Antibody Tests:
    • There are three antibodies that are tested for in most of these tests.
      • IgA, a respiratory antibody.
    • One that is produced in response to a respiratory infection. As opposed to a stomach bug or what people insist on calling a “stomach flu”, even though that does not exist.
    • IgM
    • one that you produce acutely as you are in the midst of an active infection.
    • IgG
    • One you make that is at the end of an infection and the one that lasts the longest, giving you some degree of immunity to an infection you have already had.
  • IgA and IgM can cross react with the coronaviruses that cause the common cold, mainly 229E and OC43.
  • IgG is specific for the type of virus that caused a particular infection, such as SARS-CoV-2.
  • So, if you get the antibody test, you are looking for a positive IgG antibody to know if you were infected with or exposed to this novel coronavirus.
  • We presume that this infers some degree of immunity but we really are not certain of that yet.
  • ACE inhibitors and ARBs: stay on them if you take them. They could actually benefit you
  • Aspirin: stay on it
  • Allergy meds: stay on them; Covid-19 does not cause sneezing. Period.
  • You need to understand that scientists are accustomed to saying “I don’t know”
  • but the public is accustomed to us having all the answers.
  • For the past 75 years, when it comes to infections and public health issues, the public has come to expect medicine to know what’s what.
    • But this is a totally new virus.
      • It’s like the time of Louis Pasteur when scientists did not know everything,
      • or hardly anything compared to today.
    • Information that I learned two weeks ago is being proven wrong this week.
    • Social media and the public’s access to information of all kinds,
      • most of it unproven,
      • is making it difficult to sort out fact from fiction.
    • People have a need to believe something,
      • so when they see someone who sounds knowledgeable, they want to believe it.
      • When it gives them an answer they want to believe it.
  • Late stage issues:
    • Prolonged positivity, up to 2 months
      • People get better,
    • then get worse,
    • PCR neg then wbc goes up,
    • inflammatory markers up.
    • Some are concerned about people getting reinfected…

o Late stage symptoms:

  • joint pain,
  • muscle pan,
  • leg pain,
  • think mucus.
  • Fever – to 102 for 2 months
  • Chronic diarrhea – we don’t understand this o
  • Making progress:
  • 9 weeks ago: 1.03 people were infected by an infected person. o 7 weeks ago: 86 o A few weeks ago: 0.76
  • Last week: Back to 1.03 after state opened back up

Tagged With: conspiracy theories, coronavirus, COVID-19, Dr. Jim Morrow, flu virus, hydroxychloroquine, Morrow Family Medicine, Remdesivir, To Your Health, To Your Health With Dr. Jim Morrow

Joe Farach, The Alternative Board – Northeast Georgia

June 9, 2020 by John Ray

Joe Farach
North Fulton Business Radio
Joe Farach, The Alternative Board - Northeast Georgia
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Joe FarachJoe Farach, The Alternative Board – Northeast Georgia (North Fulton Business Radio, Episode 240)

Joe Farach joins us the show to  discuss the value of business owner advisory boards and how they help business owners make better decisions, provide accountability, and give much needed support. The host of “North Fulton Business Radio” is John Ray and the show is produced virtually by the North Fulton studio of Business RadioX® in Alpharetta.

Joe Farach, Owner and CEO, The Alternative Board – Northeast Georgia

TAB’s Business Owner Advisory Board Meetings put the power of collective wisdom, accountability, drive, creativity, and clarity of advice in your hands to align your business vision with your personal vision. Meet with your business owner advisory board to share business expertise, solve challenges, and start helping each other seize new opportunities today. With your TAB Business Owner Advisory Board, you will create an actionable strategic plan and be held accountable to achieving your goals – all under the guidance of a qualified board facilitator. Are you ready for your own business owner advisory board, a sounding board of like-minded, driven and experienced entrepreneurs? Get ready to achieve your goals: join a TAB Business Owner Advisory Board for small business solutions.

Joe Farach is the owner and CEO of The Alternative Board (TAB) Georgia Northeast, encompassing Gainesville, Lawrenceville, Athens, and the surrounding communities. Joe brings over 30 years’ experience to TAB in P&L , strategy formulation, business development, market expansion, operational improvement and leadership development. He has broad and diverse experience working with both in large global Fortune 500 companies, and smaller, privately-owned businesses.

You can connect with Joe on LinkedIn, on his website, or by calling 470-485-7437.

 

North Fulton Business Radio” is produced virtually from the North Fulton studio of Business RadioX® in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, iHeart Radio, Stitcher, TuneIn, and others.

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has grown to become one of the Southeast’s strongest financial institutions with over $13 billion in assets and more than 190 banking, lending, wealth management and financial services offices in Mississippi, Alabama, Tennessee, Georgia and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Tagged With: accountability, advisory boards, board facilitator, Joe Farach, John Ray, North Fulton Business Radio, TAB, The Alternative Board, The Alternative Board Northeast Georgia

Marketing in a Covid-19 Environment, with Bonnie Mauldin, The Mauldin Group

June 8, 2020 by John Ray

marketing in a covid-19 environment
North Fulton Business Radio
Marketing in a Covid-19 Environment, with Bonnie Mauldin, The Mauldin Group
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marketing in a covid-19 environment

Marketing in a Covid-19 Environment, with Bonnie Mauldin, The Mauldin Group (North Fulton Business Radio, Episode 239)

Bonnie Mauldin of The Mauldin Group joined the show to discuss marketing in a Covid-19 environment, starting a successful advertising program, developing and nurturing leads, and much more. The host of “North Fulton Business Radio” is John Ray and the show is produced virtually by the North Fulton studio of Business RadioX® in Alpharetta.

Bonnie Mauldin, The Mauldin Group

marketing in a covid-19 environment
Bonnie Mauldin, The Mauldin Group

Bonnie Mauldin is the Founder and CEO of The Mauldin Group.

The Mauldin Group is a professional web design and digital marketing agency, that specializes in branding and lead generation for small business. The goal of The Mauldin Group is to offer small to mid-sized corporations creative, results-driven, lead generation and branding solutions.

Since its founding, The Mauldin Group has continued to grow, establishing itself as not just a leader in the Atlanta market but as an international company. Through Bonnie’s revolutionary internet marketing practices and savvy networking skills, TMG has grown to a team of twelve.

Bonnie was named a Business Person of Excellence by the Greater North Fulton Chamber of Commerce in 2019. The Mauldin Group is the proud recipient of the Forsyth Chamber of Commerce Business of The Year Award, Best of Atlanta by the AJC, and ranked as one of the Top 10 SEO Agencies in Atlanta by Expertise.com.

To find out more on The Mauldin Group, go to their website or call 678-846-2306.

Questions and Topics in this Interview:

  • Overview of the Mauldin Group
  • Marketing in a Covid-19 Environment
  • The difference between marketing and advertising
  • Crucial steps in connecting with a new lead
  • Enhancing the connection with new leads
  • Starting an advertising program
  • Planning an advertising program
  • What to do if an advertising program is not producing enough leads

North Fulton Business Radio” is produced virtually from the North Fulton studio of Business RadioX® in Alpharetta. You can find the full archive of shows by following this link. The show is available on all the major podcast apps, including Apple Podcasts, Spotify, Google, iHeart Radio, Stitcher, TuneIn, and others.

Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, Renasant has grown to become one of the Southeast’s strongest financial institutions with over $13 billion in assets and more than 190 banking, lending, wealth management and financial services offices in Mississippi, Alabama, Tennessee, Georgia and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand you because they work and live alongside you every day.

Tagged With: advertising, advertising program, Bonnie Mauldin, connecting with a new lead, digital advertising, digital marketing, John Ray, leads, marketing, marketing in a Covid-19 environment, new leads, North Fulton Business Radio, nuturing leads, The Mauldin Group

GNFCC North Fulton Economic Recovery Series: Zoom Pro Tips from the Source

June 4, 2020 by John Ray

Zoom pro tips
North Fulton Business Radio
GNFCC North Fulton Economic Recovery Series: Zoom Pro Tips from the Source
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Zoom pro tips
Nicole Gray, Zoom Video Communications

GNFCC North Fulton Economic Recovery Series: Zoom Pro Tips from the Source (“GNFCC 400 Insider,” Episode 41)

Nicole Gray, Customer Success Manager Lead, Zoom Video Communications offered a host of Zoom pro tips in this webinar which are valuable for both beginners and advanced users of Zoom.  The PowerPoint deck associated with this webinar can be found here. This webinar was jointly presented by the Greater North Fulton Chamber of Commerce and Roswell Inc..

The host of “The GNFCC 400 Insider” is GNFCC CEO Kali Boatright, and the show is presented by the Greater North Fulton Chamber of Commerce and produced by the North Fulton studio of Business RadioX®. Business RadioX is the Media Sponsor for this series of Economic Recovery Forums.

Nicole Gray, Customer Success Manager Lead, Zoom Video Communications

Nicole Gray

Nicole Gray is a veteran of the Sass industry.  She spent a bulk of her career at ADP before moving to startups.  She was the first Customer Success Manager hired in the Zoom Atlanta office.  Currently she is the office’s Happy Crew manager and the team lead for her Customer Success team.  Outside of Zoom Nicole enjoys her family (her 4 year old keeps her on her toes) reading, writing and podcasting.

 

 

About GNFCC and “The GNFCC 400 Insider”

North Fulton Mayor's Roundtable
Kali Boatright, President and CEO of GNFCC

“The GNFCC 400 Insider” (formerly “North Atlanta’s Bizlink”) is presented by the Greater North Fulton Chamber of Commerce (GNFCC) and is hosted by Kali Boatright, President and CEO of GNFCC. The Greater North Fulton Chamber of Commerce is a private, non-profit, member-driven organization comprised of over 1400 business enterprises, civic organizations, educational institutions and individuals.  Their service area includes Alpharetta, Johns Creek, Milton, Mountain Park, Roswell and Sandy Springs. GNFCC is the leading voice on economic development, business growth and quality of life issues in North Fulton County.

The GNFCC promotes the interests of our members by assuming a leadership role in making North Fulton an excellent place to work, live, play and stay. They provide one voice for all local businesses to influence decision makers, recommend legislation, and protect the valuable resources that make North Fulton a popular place to live.

For more information on GNFCC and its North Fulton County service area, follow this link or call (770) 993-8806.

For the complete show archive of “The GNFCC 400 Insider,” go to GNFCC400Insider.com. “The GNFCC 400 Insider” is produced by the North Fulton studio of Business RadioX®.

Tagged With: GNFCC, Greater North Fulton Chamber of Commerce, Kali Boatright, Nicole Gray, Roswell Inc.

Decision Vision Episode 68: Should I Invest in Real Estate? – An Interview with Tara Winslow, Keller Williams

June 4, 2020 by John Ray

Decision Vision
Decision Vision
Decision Vision Episode 68: Should I Invest in Real Estate? - An Interview with Tara Winslow, Keller Williams
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should I invest in real estate
Host Mike Blake and Tara Winslow, Keller Williams Realty

Decision Vision Episode 68:  Should I Invest in Real Estate? – An Interview with Tara Winslow, Keller Williams

As an individual, should I invest in real estate? How does the Covid-19 environment change anythign? Real estate authority Tara Winslow joins “Decision Vision” to discuss these questions and much more with your host, Mike Blake. “Decision Vision” is presented by Brady Ware & Company. (Listener note:  “Decision Vision” normally covers questions related to the business itself. This episode covers personal real estate investment. If you’re interested in the question of whether your business should purchase real estate, go to Decision Vision Episode 43.)

Tara Winslow, Keller Williams

should I invest in real estate
Tara Winslow, Keller Williams Realty

Tara Winslow is a real estate agent with Keller Williams Realty. As a native Atlantan, she has vast insight into the Atlanta real estate market. Tara works from the Keller Williams Realty Peachtree Road office in Brookhaven. Her office has sold over $1 Billion every year since 2015 and is ranked as the top realty company in Atlanta. She loves being a business owner, which allows her to help make decisions important to her clients.  Tara is committed to her clients, values long-term relationships and strives to exceed expectations. She has a deep understanding of the real estate process and knows what it takes to get her clients into the home of their dreams. Tara takes pride in her business and earns the trust of her clients who call on her for advice.

For more information on Tara, go to https://www.tarawinslowhomes.com/, or you can email her directly.

Michael Blake, Brady Ware & Company

Mike Blake, Host of the “Decision Vision” podcast series

Michael Blake is Host of the “Decision Vision” podcast series and a Director of Brady Ware & Company. Mike specializes in the valuation of intellectual property-driven firms, such as software firms, aerospace firms and professional services firms, most frequently in the capacity as a transaction advisor, helping clients obtain great outcomes from complex transaction opportunities. He is also a specialist in the appraisal of intellectual properties as stand-alone assets, such as software, trade secrets, and patents.

Mike has been a full-time business appraiser for 13 years with public accounting firms, boutique business appraisal firms, and an owner of his own firm. Prior to that, he spent 8 years in venture capital and investment banking, including transactions in the U.S., Israel, Russia, Ukraine, and Belarus.

Brady Ware & Company

Brady Ware & Company is a regional full-service accounting and advisory firm which helps businesses and entrepreneurs make visions a reality. Brady Ware services clients nationally from its offices in Alpharetta, GA; Columbus and Dayton, OH; and Richmond, IN. The firm is growth minded, committed to the regions in which they operate, and most importantly, they make significant investments in their people and service offerings to meet the changing financial needs of those they are privileged to serve. The firm is dedicated to providing results that make a difference for its clients.

Decision Vision Podcast Series

“Decision Vision” is a podcast covering topics and issues facing small business owners and connecting them with solutions from leading experts. This series is presented by Brady Ware & Company. If you are a decision maker for a small business, we’d love to hear from you. Contact us at decisionvision@bradyware.com and make sure to listen to every Thursday to the “Decision Vision” podcast. Past episodes of “Decision Vision” can be found here. “Decision Vision” is produced and broadcast by the North Fulton studio of Business RadioX®.

Visit Brady Ware & Company on social media:

LinkedIn:  https://www.linkedin.com/company/brady-ware/

Facebook: https://www.facebook.com/bradywareCPAs/

Twitter: https://twitter.com/BradyWare

Instagram: https://www.instagram.com/bradywarecompany/

Show Transcript

Intro: Welcome to Decision Vision, a podcast series focusing on critical business decisions brought to you by Brady Ware & Company. Brady Ware is a regional, full-service accounting and advisory firm that helps businesses and entrepreneurs make visions a reality?

Mike Blake: And welcome to Decision Vision, a podcast giving you, the listener, clear vision to make great decisions. In each episode, we discuss the process of decision making on a different topic from the business owners’ or executives’ perspective. We aren’t necessarily telling you what to do, but we can put you in a position to make an informed decision on your own and understand when you might need help along the way.

Mike Blake: My name is Mike Blake and I’m your host for today’s program. I’m a director at Brady Ware & Company, a full-service accounting firm based in Dayton, Ohio, with offices in Dayton; Columbus, Ohio; Richmond, Indiana; and Alpharetta, Georgia. Brady Ware is sponsoring this podcast, which is being recorded in Atlanta per social distancing protocols. If you like this podcast, please subscribe on your favorite podcast aggregator and please consider leaving a review of the podcast as well.

Mike Blake: So, the topic we’re discussing today, the decision we’re discussing today is, should I invest in real estate? And full disclosure, but I’m not a real estate guy. You know, I do business appraisals for a living. And, you know, we know our cousins who do real estate appraisals for a living, but the two really don’t meet. They’re separate. They’re related, but very much separate disciplines. And all candor, I’m not even a very good monopoly player.

Mike Blake: My kids kicked my ass all the time, and really, are not very good winners about it either. I did not know my 18-year-old could dance so much as to when I land on his hotel on Boardwalk, which I think is a bad neighborhood, by the way, but whatever. So, real estate to me has always had something of a mystique to it. And you almost can’t get away from real estate in a certain perspective. You know, I think particularly in America, a lot of people are enamored of real estate.

Mike Blake: Of course, our president made his fortune in real estate before he became a reality TV star, and then 45th president of the United States. And, you know, I do hear from time to time from people that have either invested in real estate or they’re thinking of investing in real estate. A lot of the work that I do involves the appraisal, what’s called a real estate limited partnership, which is a vehicle where usually, a family, but often as well, multiple individuals invest in a particular vehicle. That vehicle is a holding entity for a real estate.

Mike Blake: And then, sometimes, that shares or that entity are then gifted or left via a state to future generations. And there are certain tax advantages to doing it that way. As I’ve said many times in this podcast, I’m not a CPA. I’m not going to opine on what’s a good tax thing to do or not, except I think you should pay them if you owe them. But beyond that, I’m not comfortable offering any advice. And we’ve talked about real estate on this program before.

Mike Blake: We’ve had people come on and talk about, you know, what does commercial real estate from an operational perspective look like in a coronavirus world, right? I think a lot of us are starting to come to the realization that real estate is going to be different. I really don’t know if we’re going to need more real estate because we now need to have about 50 feet in between people inside the office, or if it’s going to be less because nobody is going to come into the office at all because we think it’s basically a virus-driven kill box, or if it’s going to be somewhere in between. I truly don’t know.

Mike Blake: And if you do know, you know, feel free to send us an email and and give us your view on that. And then, we’ve also had another podcast, which I really enjoyed, where we had an expert come on and talk about whether a business should buy its own real estate. And that’s a question I am asked frequently. You know, I’ve got a business, and in some cases, I’m going to raise money to buy my own real estate because, you know, even if the business sort of goes completely, at least the real estate asset is there that may appreciate sort of as a form on value.

Mike Blake: And, you know, one of the things we talked about there is and the conclusions that we drew is, you know, unless you want real estate management to become a core part of your business, you know, just keep renting. It isn’t necessarily all that and a bag of chips. And I imagine right now, if you did pull the trigger and bought real estate for your own business and, you know, you may be wondering about that decision, especially if you’ve had to lay people off, as many companies have to do.

Mike Blake: And as we record this today, the most recent unemployment report shows that we’re at 14.5%, which frankly is better than I thought it would be. So, I guess I’m the eternal pessimist. But we’re going to look at real estate from a different angle, which is from more of a personal investment perspective. And this is breaking a little bit from tradition in terms of what we normally do on Decision Vision because we typically look at a flat-out hardcore business decision.

Mike Blake: But, you know, at the same token, owners and executives do have their own portfolios. They are looking at investing in real estate. And quite frankly, you know, as we record this on May the 8th, and happy VE Day, by the way, you know, I think everybody is at least thinking about their portfolio. They’re thinking about risk. They’re thinking about diversification. You know, just as we went through the roller coaster ride back in ’08 and ’09 with our 401(k)s and our investment portfolios, you know, we’re doing that now as well.

Mike Blake: Maybe the barf bag is even bigger for this ride. It really kind of remains to be seen where we’re going to end up. And I think it’s natural to kind of think about where does real estate factor into this, right? You know, worst comes to worst, at least, you know, I own something. And, you know, unless you own beachfront property somewhere in Florida, you know, that land is never going away. So, I hope you’ll find that it’s an interesting topic, even though I’m being a little bit indulgent on the topic.

Mike Blake: But, you know, if you’re an executive, if you’re a business owner, you have a portfolio, I think a lot of you are already thinking about this. So, as I said, it was not really through any false modesty, as a reporting of fact, I am not a real estate guy. I don’t know anything about it. And as you know, as is the format for our show, we bring on somebody who actually does know what they’re talking about. And joining us today is my friend Tara Winslow, who is a realtor with Keller Williams. As a native Atlantan, and believe it or not, they actually do exist, they are not urban legends, she has vast insight into Atlanta real estate market.

Mike Blake: She has her practice at Keller Williams Realty piece. She wrote office in Brookhaven, which is about two-and-a-half miles down the street from where I’m recording today. Her office has sold over one billion dollars every year since 2015 and holds the number one realty company standing in Atlanta. She loves being a business owner, which allows her to help make decisions important to her clients. There’s that decision connection again. Tara is committed to her clients, values long-term relationships, and strives to exceed expectations.

Mike Blake: She has a deep understanding of the real estate process and knows what it takes to get her clients into the home of their dreams. Tara takes pride in her business, and there is a trust of her clients who are calling her for advice. And she and I met originally about two years ago. And I’m normally a very hard person to get along with, but I have to tell you, I took an instant liking to Tara, which is rare. I normally take an instant disliking to most people. So, it is a delight and a privilege to have her on the program. Tara, thanks for joining us today.

Tara Winslow: Thank you so much, Mike. I appreciate it and thankful that you invited me as a guest.

Mike Blake: So, I guess, you know, before we get started, I mean, how are you holding up sort of living in a slow-moving B horror show?

Tara Winslow: Well, you know, real estate is still moving pretty quickly. So, contrary to what you might see in the news, we are still doing business. Buyers, and sellers, and investors are out there every day seeing properties. So, things are going really great. And, you know, we’re just balancing working from home like everybody else, and having kids at home, and doing the best that we can in both areas.

Mike Blake: You know, it’s interesting, you mentioned that real estate is still moving. Just about the time when my community of Chamblee, Georgia decided to go on lockdown, pretty much following the rest of DeKalb County, you know, our neighbors put their house up for sale. And my wife and I kind of looked at each other, said, “Really? I’m not sure this is the time when people are necessarily buying.” And true to my preamble here that I know nothing about real estate, the darn thing is sold within three days, and had sold for a price that I was jumping for joy because our house is much larger than theirs, so we’re doing all right.

Mike Blake: But if you’re a tax assessor for DeKalb County, I didn’t mean any of that. So, clearly, you know, there’s still a market out there. And, you know, now that you mention it, let’s get into—I’m just going to go off script right away because I know you can catch up to a curve ball. So, why is it? Why is a lot of the rest of the world, sort of freeze thing in place, the day the world’s stood still, and real estate is chugging along? Why did that house next to us sell for a pretty good sum, and quickly?

Tara Winslow: Yeah, that’s a great question. And just to let you know, I’ve been tracking the statistics, which I’m a very fact-based realtor. And I’ve been tracking the statistics since March 22nd. So, looking at the new listings that went on the market in Metro Atlanta yesterday, within a 24-hour period, you’re looking at 525 or sellers deciding to put their house on the market yesterday. And for some reason, people are still continuing to transition.

Tara Winslow: You know, those transitions in life continue. You’re still getting married, some now virtually online. Many people are doing that. Divorces, children, you’re having more children. And while we’re sitting at home quarantining, I mean, how many Facebook posts have you seen about people wishing they had a pool, or wishing they had that office, or wishing they had a basement to send their kids down there, you know. So, people’s minds are really turning over real estate and it continues.

Mike Blake: Yeah. And I’m curious, too, because one of the things that I’ve observed in the real estate market, in particular, on residential, is historically, there’s been a lack of properties for sale, right? That’s been a big issue holding up the market and particularly starter properties.

Tara Winslow: Yes.

Mike Blake: Now, I kind of wonder if, and maybe this is this is partially profiting off of the misfortune of others, but you have to talk about the elephant in the room. Is there, is there more inventory now coming into the system because people are having to rethink their own housing because their income situation has changed or is it largely driven by what you just said, is that man, if I spend another day in this 2,200 square foot or this 1,500 square foot house with my kids, it’s going to be this deal, where four go out and two come back kind of thing?

Tara Winslow: Yeah. And I think there isn’t really a hard black or white answer on this one. There’s still a shortage of inventory. We have a plethora of buyers on the sidelines right now waiting to pull the trigger. And it’s happening every day. I have three buyers that went under contract just this week alone. So, I don’t know if there’s like one specific end-all-be-all answer, but we do still have a shortage of inventory, at least speaking from the Atlanta market and the millions of people that are moving into Atlanta over the next couple of years. You know, the home affordability is a whole different topic you may want to consider down the road because people are having to move further out on the outskirts of Atlanta to afford a house.

Mike Blake: Yeah. And again, I promise we’ll eventually get to the questions that I have to ask, but we’ve jumped into such an interesting topic. I can’t let go of it, you know. And that whole dynamic of distance sounds like it’s going to change, right? Fewer people are going to need to commute. Fewer people are going to want to commute, right? I don’t know what Atlanta has decided or is deciding, but I have read that other large cities are effectively shutting down their mass transit systems, right? Because every bus is going to basically be a COVID incubator on wheels, right? And the same thing for subway, right? So, commuting is not going to be realistic, which means that people can perhaps explore moving farther away from the city center than they might have done four months ago. And I can see you nodding, nobody else can, but it sounds like there may be something to that.

Tara Winslow: Yeah. I mean, you know, look up north in Forsyth County. People are moving in droves in Forsyth County. I had a listing there. We had over 11 showings in two days and multiple contracts. So, you get a great big house there for a regular-sized family, finished basement for a great price. And you have some space in the backyard. I mean, it’s booming there and they continue to build. New construction continues all over around Atlanta. So, I think that’s-

Mike Blake: Eleven showings in two days.

Tara Winslow: Yeah.

Mike Blake: And then, how long did it take to get a contract in that house or is it still pending?

Tara Winslow: Well, you know, I was the listing agent, I was stalling a little bit because I was waiting to see what kind of offers were going to come in to best represent my seller. We would go contract within 24 hours, but we let it go a little bit longer to maximize my seller’s return.

Mike Blake: Good for you and good for your client.

Tara Winslow: Yeah.

Mike Blake: Okay. So, let’s then jump in. I think that’s a really good, helpful background.

Tara Winslow: And you mentioned the commercial market.

Mike Blake: Yeah.

Tara Winslow: You know, I have friends in commercial real estate. And when you talk about commercial real estate and residential, there are really two different entities going on. And what the effects that are happening to both of those are very different. And I think you mentioned when you began speaking about commercial real estate, is really seen—I mean, they’re taking a hit right now. So, I just wanted to kind of confirm also what you are saying about that.

Mike Blake: Yeah. Let’s come back to that because of my understanding that that is an important distinction. But before we get there, let’s talk about what makes real estate special. You know, I’ve been fortunate. I’ve traveled abroad. I’ve lived abroad. I’ve never been any place in the world where real estate sort of has this romance to it, as in the United States. And, you know, it still seems to be a notion that you’ve “made it” if you’re a real estate owner. And do you agree with that observation? If you do, why do you think that is?

Tara Winslow: Goodness. Great question. You know, I think it allows people to think and dream about the life that they want. And I was just talking to a potential client yesterday, and he’s looking in a specific area up to 1.6, and you know what he says to me yesterday? He’s like, I’m not even going to go up to 1.6. I’m at 1.2, but I’m just looking at these beautiful homes, and thinking about my lifestyle, and how that would work. And I think it’s really therapeutic.

Tara Winslow: And particularly right now in the world that we live in, when you’re dealing with challenges, people want to look online, and envision their life in a new city or a new country, and doing something different. And I think that that’s part of the mystique and the edge that pulls you in. And I also think it releases dopamine in your head when you’re doing that, you know, and it stimulates the habit of wanting to go back and get that good feeling.

Mike Blake: So, you know, I’m thinking about looking at real estate as an investment perspective and, you know, owning a physical property as an investor. How does somebody like you help me get started? And is that process a little different from the process of trying to find a piece of real estate that I actually plan to live in?

Tara Winslow: Yeah. You know, from an investing standpoint, the end-all, be-all is what you want to achieve. So, what is your goal when you’re investing? And that’s really the big question that needs to be answered upfront. And during our consultation together, we really need to ferret out what your end game is. And that’s going to take us down different avenues of where you want to go in terms of, do you want to buy, fix, sell? Do you want to buy, fix, hold? Do you want to buy, fix, rent? So, what and how long are you going to be doing this? What are you going to be using the funds for down the road? Is it going to be for your kid’s college tuition in 15 years, if you have a three-year-old? So, it’s really important to kind of nail down and get clarity around what the end game is.

Mike Blake: And, you know, is all real estate alike? I mean, there is real estate that’s residential, there’s real estate that’s commercial, there’s real estate that’s industrial. You know, can you lump that all in or do each of those have like a different market, a different model, and maybe a different suitability from an investment standpoint?

Tara Winslow: Yeah, I mean, for me, you specialize in something, they come to you because you specialize in what you do and you’re great at it. And someone who specializes in residential real estate, like myself, I don’t specialize in commercial real estate. And I have plenty of commercial partners to refer my clients and friends to, which I do, because, you know, I don’t think that you can represent someone to the best of your ability if you don’t specialize in it and commercial gets broken out into so many different areas.

Tara Winslow: Are you wanting to purchase land? Are you wanting to purchase a physical entity? Are you wanting to lease office space? So, even within commercial, when I talk to my partners, they all specialize in certain areas of commercial. And I think it’s important for the person considering one or the other, commercial or residential, to really make sure you have a specialist in that field.

Mike Blake: Now, even in residential real estate, there are certain distinctions, right? I understand there’s a distinction, for example, from single-family to multifamily residential as well. Is that distinction important? By multifamily, I think that means you’re buying an apartment building, basically, or condo building with multiple families in it, maybe something else, too. Is that an important distinction?

Tara Winslow: I think it is because if you’re buying an apartment building, you’re going to be renting it to tenants. And you need to have that experience and look at the different rates of return, what your investment is, what are you going to be getting from a rental standpoint? So, I do think that they’re very different. And then, you know, single family, then you have condos and townhouses.

Tara Winslow: So, you have attached living and you have detached living. And then, you have HOA, you know, fees, Homeowners Association fees in some, and not at all. So, there’s a lot of different distinctions going on. And you do learn about all these things in your career, you know, over time. So, it just depends, again, what person, what your client’s wanting to do, and what their expectations are.

Mike Blake: So, I think there’s a perception that investing in real estate is for big shots, right? You’ve already got to be sitting on a pile of cash. If I’m going to make a real estate investment again, not my home, we’ll get to the home as investment in a little while, but I think there’s a perception, well, I bet I need to be sitting on a pile of cash, 100, 200 million dollars before I even think about undertaking a real estate investment. Is that true? And if so, is there a minimum threshold? And if not, then what is kind of the financial threshold where somebody can realistically start thinking about becoming a real estate investor?

Tara Winslow: Yeah. I mean, I think that many people make themselves wealthy and they have financial wealth when they invest in real estate. And if you look at some of the big people, for instance, Gary Keller, who is the CEO and founder of my company, Keller Williams, he wasn’t where he was today when he first invested. And typically, it’s a lot of people who want to follow a process, and a system, and make money. And they know that right now, they need to be doing a little bit at a time to have this really big portion of real estate and wealth.

Tara Winslow: So, do I think that you can invest and you have to be wealthy and have a ton of cash? I think that that’s maybe more of a myth understanding than being able to really sit down, again, and line up—where are your avenues to get different things? And maybe you have a private lender or you have someone you can get a loan from. There are a lot of different methods. Maybe you can put something on a credit card temporarily until you get a tenant in there.

Tara Winslow: So, you don’t need a big down payment right now. In lending, Mike, who you choose as a lender is also very critical. There are a lot of lenders that specifically work with investors that can help you tremendously and offer different packages to you. So, again, it’s really using a resource and finding that specialist who can open, you know, their contacts to where you want to go and you help them get there. And it can absolutely happen.

Mike Blake: Well, let’s talk about that because I think the lending part, I mean, I don’t think you can talk about real estate without talking about the lending environment, right? Because that’s typically how these things are capitalized. And it’s such a multidimensional question, we’ll spend some time on this. I guess, first, are banks typically real estate investment lenders or is it going to be somebody that’s in the non-traditional, non-depository market that typically is going to provide the capital for a real estate investment?

Tara Winslow: Well, when I hear banks, I think of Bank of America, Wells Fargo, Chase. When you use that word, is that what you’re thinking?

Mike Blake: Well, I mean, it could be. But, you know, you and I are both aware there are smaller banks as well and community banks can be a little bit more cuddly, a little bit more user-friendly. I think we’ve certainly found that through the whole PPP exercise. You know, you’re much more likely to successfully secure a loan through a smaller community bank than you are, a larger bank. So, I’m going to deliberately leave that open-ended. And maybe your question has two answers depending on the kind of bank.

Tara Winslow: I agree. Definitely. There are a lot of local lenders here. I have several to suggest to my clients who, all they do is mortgage lending. So, they have different programs and each lender has a different program or specializes in different programs. And again, it may be that you need to talk to two or three to kind of tell them what your plan is and see if their program fits best for you.

Tara Winslow: But they are lending. And I get updates. We are on calls every week with our lender that is in our office and they are updating us weekly on the different trends, what they’re hearing, what they can still offer. And right now, they are offering all of their packages and offerings, are still the same. They have not changed like the traditional bigger banks. They have tightened up their belts.

Mike Blake: Now, I think that’s worth underscoring. And that’s a big difference. For those of us who are old enough to remember the ’08 and ’09 recession, that was a balance sheet recession. And the banks basically just slammed on the brakes and some of them didn’t slam on the brakes quickly enough, and they fell over the cliff, right? And so, for a while, you just could not get a loan, frankly, unless you didn’t need one, right?

Mike Blake: And even then, it was difficult. It seems to me like that part of it at least is a little bit different. My own analysis, the banks are in much better shape now than they were 10, 12 years ago. They have just turned a lot of fees by processing this PPP program. So, that has helped them capitalize as well. So, it does seem like that the banks are more open for business than we might expect. Sounds like you think the same, you see the same thing?

Tara Winslow: Yeah, I think so. Yeah. I totally agree with what you just said. I think that they’re ready to do business and they’re moving as business as usual.

Mike Blake: And how are they reacting? And we’re recording this on May 8th. And we are in a very strange economic environment, where, frankly, the Federal Reserve is doing things that when I was getting my economics degree, said that we were basically to blow up the planet. And the planet has not blown up yet, but we do have interest rates that in some cases are at double-take loans, like, really, it’s that low, right? I did not think I’d ever refinance my mortgage again because I thought I had such a great rate, and yet, here I am. But also, I’m hearing that that’s not necessarily kind of uniform and it’s kind of bumpy. How is the interest rate environment being reflected in bank’s willingness in terms of lending right now?

Tara Winslow: Well, from a high-level, because I always lean on my lending partners to really get into the guts of the lending piece of it, but from a high level, historically low interest rates is what is continuing to keep people, buyers, in the game and ready to go. And the forecasting that I’ve been hearing is that they will continue to stay fairly low, at least through the end of the year, is what I’m hearing from a forecast standpoint, which is great for people to continue to take advantage of these rates. Just think how much equity you already have when you purchase something five, 10 years down the road with this interest rate that you’re going to get today.

Mike Blake: Well, that’s right. And that’s the attractive, anytime you can borrow money, right? By simply surviving another month, you add value, basically.

Tara Winslow: Yeah.

Mike Blake: And I haven’t exactly done—and of course, depends on the length of the mortgage, too. But, you know, if it’s a 15-year mortgage, you’re hitting that inflection point pretty quickly where you’re paying more principal rather than interest, right? And then, every month, that’s just survive and advance. Every month you make a payment, you’re adding—regardless of what the markets or almost regardless, you’re adding more value.

Tara Winslow: Yeah. And if you rent out your home-

Mike Blake: Like a savings account with somebody else’s money.

Tara Winslow: Yeah. Right. And if you’re renting your investment, then someone’s paying your mortgage. So, it’s kind of a double—you’re getting like a two-things-for-one here.

Mike Blake: So, we hear a lot about the notion that somebody’s home is their investment, right? And I’m curious, I’ve been reading a lot, and I know if you’ve seen the same thing, but I’ve read more than I’ve ever recalled reading in my lifetime, where the notion of the home being an investment is now being challenged, where commentators, I don’t know if they’re experts or not, they’re published in places, their position is kind of experts, but I’m just calling them commentators because I can say that safely and factually, where they’re saying, well, you know, you might actually be better off continuing to rent.

Mike Blake: And then, you know, whatever you’re saving in terms of home taxes, and maintenance, and so forth, you know, just invest that in the stock market or invest that in publicly-traded real estate holding companies, something like that. I imagine you have a viewpoint on that. I’m sure you’ve heard that argument before. So, let me open the microphone here, and step back, and let you kind of respond to that.

Tara Winslow: There are so many responses in your loaded question. From our renting perspective, I don’t see any benefit to a person continuing to rent if you can buy a home. Rental rates in Atlanta continue to increase. So, if you want to live in Midtown and you’re paying $2,500 a month in rent for to pay off someone else’s investment, it just seems crazy to me to do that. Why not build your own wealth? You have an opportunity to build your own wealth for you and your family and whoever you want to leave your investments to. So, that’s one thing that comes to my mind. And you mentioned there was kind of a second piece of what you are asking.

Mike Blake: It’s about whether or not you’re simply better off. There are sort of, I guess, not hidden, but there are ancillary costs of homeownership, right? There are taxes. There is, you know, maintenance and upkeep. Things break, you got to fix, you got to maintain, so forth. And maybe in some cases, you know, instead of taking on the called burden of homeownership, you’re better off taking some of that money and simply generating return by investing in the S&P 500.

Tara Winslow: Yeah. And I’m an investor in the S&P 500, okay? And I believe in what I’ve learned throughout my life, is to be diversified in my portfolio. So, I’m doing multiple things. And that includes real estate as well. And I think that’s one of the best ways you go, because, you know, look, let’s look back 30 days, right? We’re in the month of March. People are losing, whatever money that you have invested, that’s a lot of money to you, if it’s 10,000, hundreds of thousands, millions of dollars that you’re losing.

Tara Winslow: Now, when you think about real estate, you’re in a house, and the only way that you really lose this investment is if it burns down, and then you have insurance, right? So, when you look at something stable and sturdy like that versus kind of the roller coaster of the market that many of us are dealing with, including myself, I just don’t see how real estate wouldn’t be an option for you to add into your portfolio. The benefits outweigh the maintenance of buying a HVAC every 20 years for yourself.

Mike Blake: So, what do you think? I mean, have you worked with home flippers? And if so, what do you think of flipping is an investment strategy?

Tara Winslow: Well, I think that flipping is a solid investment strategy. I think that the Atlanta market, to find flipping opportunities for my investors, it’s a really tight market, meaning that they want to make a certain amount of money and there’s only a certain amount of properties. And we’ve already talked about shortage, right? The shortage of inventory. So, between the shortage of inventory, then all of their cost, their holding costs, the margins are really getting tight for flippers in the marketplace. Can you find them? Yes, you can.

Tara Winslow: And there is a great opportunity. I’d also suggest that instead of maybe flipping, that you are investing and turning it into a rental because rentals are still hugely needed. There is so much demand for a rental home, an Airbnb home. And again, with a lot of people, there are a lot of people in distress right now with job changes, and losses, and job reduction, hours and reduction, that people are going to be making some changes and it may be, a rental property is more comfortable for them right now. So, I would have someone think about it from a little bit different from a longer-term strategy than maybe from a flipping perspective in today’s market.

Mike Blake: So you brought something up, and we’ve kind of touched upon this, but I want to hit it hard because I think it’s a very important point, which is, you know, is there an environment now where maybe bargain hunting is more feasible today than it might have been four to six months ago, right? You brought up Airbnb and something I’ve been reading a lot is that market is in a lot of trouble, right?

Mike Blake: Because nobody’s traveling, right? Who in their right mind wants to stay in a stranger’s house for a lot of reasons, right? And I think Airbnb just laid off a whole bunch of their staff as well. So, if you bought a property as an investor, and you’re banking on Airbnb income, that’s not there anymore. And that may lead to an opportunity where somebody just wants to pull the ripcord, and get out, and reshuffle the deck. Well, what do you think about that?

Tara Winslow: Well, I have a couple of comments. You know, the Airbnb community is pivoting and how they’re pivoting, and it’s in the works right now, they’re pivoting from a cleanliness standpoint and they’re following the guidelines of the CDC to get certified cleanliness for their houses. So, that’s going on right now, okay?

Mike Blake: Yeah.

Tara Winslow: That’s about all that I have in terms of information on that piece. But in terms of rentals, I mean, I think that they’re continuing to go up in price. And, you know, that’s a tricky question, Mike. Overall, prices are stable, okay? Overall, we’re getting multiple offers. And the strategy has not changed. If a house is in great condition and it’s priced correctly, it’s going to have multiple offers. So, in terms of that buyer looking to steal that house, it’s really still not going to happen. If you’re looking for a house to do work on, that is probably your best investment. You put equity into the home, and then either sell it, live in it, or rent it. And that’s where you might find a better deal. But it’s really a needle in a haystack still.

Mike Blake: So, if I’m going to do that, you know, do I need to be a DIY home builder, Bob The Builder kind of junkie, where I just know how to fix everything, and I’m like my grandfather who can go in, and take apart my water boiler, so he can replace a six-dollar part with nine hours of effort. I mean, do you need to have that kind of building acumen to do that?

Tara Winslow: You know, buyers are so smart these days, okay? And to put junkie work into a house, they see it. So, I would hire a professional and I would also hire a professional property management company, will eat into some of your profit, yes, but you’re going to get the clientele that you want renting your house, you know, if that’s the route that we’re talking about going. So, do a great job, hire someone professionally, and get the money. That way, you’re going to net more money when the work is done professionally than someone sees, do it yourself, an inspector goes in there and there’s tape around the plumbing, you know.

Mike Blake: Yeah. Now, as a realtor and I’m going to come back to that term in a second because there’s a question I’m dying to ask. But as a realtor, can you sit down and help somebody kind of work through and crunch the numbers as to whether or not that investment property makes sense, right? Because again, no, there’s no false modesty here, I’m not a real estate guy, but if I’m, myself, thinking about, hey, you know, I think I could probably sustain a piece of real estate, the investment thesis makes sense, but, you know, I’m not even allowed to have power tools.

Mike Blake: My insurance writer will not allow it because that’s how incompetent I am. You know, can somebody like you help me work through the numbers of, you know, what is it going to cost to bring a property up to code or make it rentable basically, and work through the numbers to see if it’s, you know, more likely than not going to be profitable, or do I need to hire another specialist, or a CPA, or, you know, something like that?

Tara Winslow: Yeah. I mean, we can do a Zoom call. I was going to say sit down for a cup of coffee, but yeah, let’s break out the Excel spreadsheet down and dirty, put in all the cost, let’s see what you’re looking at. And are you okay with the outcome in the return on investment? This would be my discussion I’m having with my client. And if that’s what they’re looking for, their rate of return, then great. There aren’t going to be surprises because we’re going to pad in a little of potential surprise or maybe extra holding costs, but that piece of it’s pretty black and white when you’re looking at the numbers. So, I say that piece is pretty easy to do.

Mike Blake: Sitting there for coffee sounds so February. So, I have to ask you this, totally off script.

Tara Winslow: Yeah.

Mike Blake: As a realtor and people who do what you do, are you like told off the TV show Modern Family, where the main character, Phil Dunphy, is a realtor?

Tara Winslow: I don’t watch that show, so I’m not-

Mike Blake: You don’t?

Tara Winslow: I don’t. I don’t watch a lot of TV.

Mike Blake: Oh, wow. Yeah, that explains why you’re smart. So, if you do, watch Modern Family, I got to think that one of the main characters is a realtor, and really spends a lot of time talking about sort of the real estate industry, and he’s really into it. So, I had to take a shot in the dark and see if you’re familiar with the show. But now, on the other side, you know, what are some common mistakes that are made by investors in real estate? I mean, this is not a slam dunk. There are some risks to it.

Tara Winslow: Yes.

Mike Blake: Where is it most likely you can make a mistake, where you really step in it.

Tara Winslow: Yeah. From an investing standpoint, this is the best way I can say it. Don’t put lipstick on a pig, okay? The buyers are too smart. Don’t think you can go in there and put a new carpet, new paint, and expect to get top dollar, and it’s not going to come out in the inspection that you, you know, hit a leak. Just go in there, do the work, get a great reputation because realtors like me are going to come back to you and say, hey, what do you got coming down the pike?

Tara Winslow: I got a buyer ready to go. And you build your reputation like that. You know, I had an interesting thing happen this week. One of my buyers went with an investor property and we had an inspection. And small world, this inspection company, it’s a small inspection company, about five inspectors, one of their teammates had just inspected this same house, three days before, and also gave it a bad inspection.

Tara Winslow: So, what’s the likelihood of the same inspection company going to the same house with all, the thousands of houses in Atlanta, right? And the inspector said, “And they still didn’t fix anything that we had recommended from the first inspection. And so, we terminated it.” And, you know, am I going to go back to that investor? I know how they work now. So, do a good job, and you’re going to get a great reputation, and you’re going to sell more of your properties. That would be my advice.

Mike Blake: That’s a really interesting answer. I pause because it’s totally not what I expected that you would say, which is great. Again, reveals my ignorance.

Tara Winslow: It’s a real-life example, right?

Mike Blake: Yeah. No, sure. I mean, you know, when I sat down, I wrote that question from the perspective of, I don’t know, you buy the wrong property, you talk yourself into buying something, yes, pretty generic stuff. It hadn’t occurred to me that your behavior as an investor on the exit side is so important, right? And developing a reputation because, you know, at least Atlanta, we all call it a big, small town. And it really is, right? We have seven million people here, but everybody knows everybody who’s worth knowing. Let’s face it.

Tara Winslow: That’s right.

Mike Blake: And a bad reputation is very tough to shake in this town, right?

Tara Winslow: Agreed.

Mike Blake: But I have not thought of the risk of becoming known as basically, a purveyor of damaged goods, and that most sellers would want to avoid that reputation, basically, unless you’re planning on fleeing the country the next week, right? That’s pretty much-

Tara Winslow: And that’s not a good business model, right?

Mike Blake: Especially now, where are you going to go?

Tara Winslow: Right.

Mike Blake: Mozambique, I think, has many people, and that’s about it. So, we’re running out of time. We’re going to wrap this up, but there’s one last question, is, you know, I think we would both agree real estate investing is not necessarily for everybody. Who should not be investing in real estate, right? Is there an economic profile or a psychological profile of some of those, just, you know, this really is not the kind of vehicle that’s right for you, you ought to think about doing something else?

Tara Winslow: Well, you know, Gary Keller says, when’s the best time to buy real estate? Yesterday, right?

Mike Blake: Yeah.

Tara Winslow: So, I’m of the same mindset. I think everyone should invest in real estate. But to answer your question, you know, I do come across certain clients who, on a scale of one to 10, their risk taking may be a one which is a low side, and that’s fine. And if that’s where it is, I would recommend investing, there may be other ways we can handle real estate and not necessarily invest and rent, or flip, or one of those options, you know, that maybe you purchase a duplex and you live in one side of the duplex, and then you rent out the other side, you know. Taking baby steps, sometimes, with a little bit more risk-adverse personalities, I think is probably the best way to go.

Mike Blake: Okay.

Tara Winslow: Yeah.

Mike Blake: And I’ll highlight here, just so everybody understands, neither of us is offering investing advice, we’re just covering a particular asset class. But everybody’s risk profile, everybody’s return needs, liquidity needs are different. You know, evaluate your own investments, whether it’s real estate, or taking your own circumstances into account. And, you know, if you don’t work with an investment adviser, you know, you probably ought to consider using one. I’m a big fan of investment advisers, because if you don’t do this stuff for a living, it can be gobbledygook. And even if you do, do it for a living, having somebody that’s going to help you will be useful. Tara, this has been a great interview and you’ve shared a lot of great information for our listeners. How can people contact you for more information?

Tara Winslow: Sure. They can contact me via email at tara.winslow@kw.com. My website is tarawinslowhomes.com. I’m on Instagram as, Tara Winslow Homes, LinkedIn, Facebook, any way. My phone number is all on those sites. Happy to provide a consultation if you just want to pick my brain about real estate.

Mike Blake: Well, great. That’s going to wrap it up for today’s program. I’d like to thank Tara Winslow of Keller Williams so much for joining us and sharing your expertise with us. We’ll be exploring a new topic each week, so please tune in so that when you’re faced with your next executive decision, you have clear vision when making it. If you enjoy these podcasts, please consider leaving a review with your favorite podcast aggregator. That helps people find us so that we can help them. Once again, this is Mike Blake. Our sponsor is Brady Ware & Company. And this has been the Decision Vision podcast.

Tagged With: Brady Ware, Brady Ware & Company, buying real estate, Decision Vision, Keller Williams, Keller Williams Realty, Michael Blake, Mike Blake, real estate investing, residential real estate, Tara Winslow

IT Help Atlanta with Rick Higgins:  Warren McClellan, McClellan & Associates CPAs

May 29, 2020 by John Ray

McClellan & Associates CPAs
IT Help Atlanta
IT Help Atlanta with Rick Higgins:  Warren McClellan, McClellan & Associates CPAs
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McClellan & Associates CPAs
Left to Right: Rick Higgins and Warren McClellan

IT Help Atlanta with Rick Higgins:  Warren McClellan, McClellan & Associates CPAs

McClellan & Associates CPAs Founder Warren McClellan joins host Rick Higgins on “IT Help Atlanta” to discuss his firm’s special work with booster clubs and school systems, using the cloud to get client work done in a pandemic, and much more.  “IT Help Atlanta” is brought to you by TeamLogic IT, your technology advisor.

Warren McClellan, McClellan and Associates, CPAs

Warren McClellan

Warren McClellan is the Founder and CEO of McClellan & Associates CPAs. He has been a Certified Public Accountant for over 30 years, many of which he spent working with an international CPA firm providing services to a number of Fortune 100 companies. Warren observed the high demand for small CPA businesses that could access their accounts on a daily basis, like the largest companies could. This led him into creating McClellan & Associates CPAs.

​McClellan & Associates CPAs LLC was created in 1992 to provide reliable accounting services to individuals and corporations across all industries. The firm offers a wide range of services, many of which most accounting firms are unwilling or unable to provide. The professionals at McClellan & Associates strive not only to provide exceptional tax and accounting services, but to also build lasting client relationships through one-on-one guidance and counseling. The firm is a small team of CPAs, an Enrolled Agent, and financial experts who are always willing to go the extra mile for their clients’ accounting needs.

When Warren is not in the office or visiting clients, he will most likely be traveling with his wife, bike-riding, or grilling his infamous barbecue ribs. Warren also enjoys spending time with his children and grandchildren.

Visit the McClellan & Associates website to learn more.

About the Show

“IT Help Atlanta” profiles small to mid-market businesses and highlights how those companies use technology to succeed. An archive of previous shows can be found here.

About Your Host

Rick-Higgins-2019Rick Higgins is Owner and President of TeamLogic IT of Dunwoody, GA. Rick’s firm is part of a national network of locally-owned service businesses, providing comprehensive IT services to the small-medium sized business market.

They offer managed service for networking, cyber security, data and email, as well as hardware and software support in addition to a variety of consultation and preventative maintenance services. Rick’s personal and corporate philosophy is simple: Stand up, be bold, and tell the truth.

Connect with Rick on LinkedIn and Twitter, and follow TeamLogic on Facebook.

Show Transcript

Rick: Welcome everyone to the “IT Help Atlanta” radio show, the show that profiles small, and mid-market businesses and highlights how those companies use technology to succeed. “IT Help Atlanta” is brought to you by TeamLogic IT, your managed services technology advisor. Specializing in cybersecurity, cloud, and business continuity solutions, TeamLogic leverages cutting-edge technology to solve all types of business problems. Go to ithelpatlanta.com for audio archives of this radio show and to learn more about our sponsor, TeamLogic IT. I’m your host Rick Higgins. And today’s honored guests is Warren McClellan, the owner and founder of McClellan & Associates CPAs, located in Duluth and Johns Creek, Georgia. Welcome, Warren. How are you?

Warren: I’m great, Rick. Thank you so much for having me today.

Rick: We’re really glad you’re here. And we really appreciate you making time to come spend some time with us on the show. Warren, tell us who you are and what do you do?

Warren: Well, I’m Warren McClellan, I’m a CPA and have a practice that’s located in Duluth and Johns Creek. And it’s really a small business firm that’s focused on consulting in tax for individuals that own the businesses and individuals with complicated tax situations.

Rick: That’s great. Warren, give us a success story, maybe something that would be interesting of how you solved a tricky problem or how you helped someone. It doesn’t have to be anything recent or something that comes to mind that you’re really proud of.

Warren: Yeah, Rick, thank you. I mean, one of the things that we do is we work with a lot of nonprofit organizations as well as businesses and individuals. And we work with school systems around the state. And they hire us to speak to their booster clubs, and help the parents and it’s one of the things I’m very proud of what we do is that we help the parents to…well, along with a partner of mine help the parents to provide the extra stuff that the school systems can’t provide. And nonprofits are very complicated, and we try to break that down and help them establish and maintain those booster clubs. And we’ve had a lot of success in that area. And one of the things that I like is how it affects the children in their sports and in their extracurricular activities. So we do a lot of that and I feel like, because we do it so much around the state, we’ve made quite an impact on these children. Of course, right now with COVID this year, there’s not been a lot of activity in the spring, but I’m sure that as life gets back to normal, that will crank back up as well.

Rick: Warren, definitely I wanna circle back around and, you know, dive deeper on talking about COVID and how that’s affected your business. But can we unpack a little bit more about this new thing that you’re doing with nonprofits, because that’s not your main line of business, right? This is something that you’re dealing with another partner, in addition to your main CPA firm, correct?

Warren: Yeah, Rick, it really is. And basically what happened was my partner, Steve Kosmala and I, we’re parents. And we had kids and a new school didn’t have a booster club. And we looked around as to how to establish this thing right for their activity. And we started looking around, and we realized that a lot of people weren’t doing it right. And so we set it up properly, organized the parents, and developed a really good booster club and got that started and got the attention of Gwinnett County public schools and they started getting us to help them speak with their booster parents and help them work with that. And now it’s kind of gotten attention of a lot of people around the state.

We also help people with other nonprofits. And it’s kind of expanded and morphed to that, and we do a good bit of speaking as well, on governance, on how to be a board member. What you need to know before you go on to a board, and what you should really expect if you’re on a board, and in many ways is to give back to the team. [inaudible 00:05:32] obviously, we get paid in most situations, but really, we feel like it’s a huge impact for the community and it’s had an impact on the tax practice as well because a lot of these nonprofits come back to the tax practice and a lot of CPA firms don’t really operate that much in the nonprofit arena. They do it because they have to. They have a kid on the booster club as we did and they dabble in it, but my staff has kind of embraced it. And we do a lot of nonprofit accounting as well as significant corporate and individual accounting and tax.

Rick: I see why you’re proud of it, man. I understand it. And by the way, for the listening audience, full disclosure, Warren and McClellan & Associates is a client of ours at TeamLogic IT. I wanted to disclose that. So I do know a little bit about this line of work and this area of expertise, and it’s really a specialty. I don’t know anybody else that’s doing what you guys are doing in that area, Warren, do you?

Warren: I really don’t. Thank you, Rick. And a comment on being a client of yours, we have been a very happy client now for several years and that’s made a big impact on our firm. We’ve actually gone paperless under your assistance and it’s made a big impact on our being able to continue to operate this spring through what we all went through with COVID-19. So thank you very much.

Rick: Thanks Warren, for saying that one, appreciate it. So yeah, so here we are. It’s May 27th of 2020. We’re some 12 odd weeks into the, I guess the forced shut down or shelter in place rules and laws and whatnot. And strangely enough, these 12 weeks of…actually, maybe more, like, 14 or 15 weeks has been right in the height of the CPA busy season and busy time of the year. So I think more than anybody else, I’m hoping and I believe you’ve got a really interesting story to tell us about how COVID has affected your business. Did it really hit you at the most awkward time of all, didn’t it?

Warren: Oh, it really did. It was kind of a bizarre timing, not only for us, but for everyone. But our story with it is in mid-March was about where it hit, our firm as far as the corporate deadline had basically passed on March 15th. And so now we were looking full speed ahead at April 15th. And we have a deadline of about the end of the third week of March for our clients to get their information and it’s just not possible to adequately staff to do all the returns in the first two weeks of April. So we asked that our clients and through years we’ve helped them organize, get us everything that’s possible by about the third Friday in March. And that was about the time all of this hit. So we had everything in place that we were going to get done for the season.

Some of our employees went home and worked from home. Thanks to Rick and his team being able to make that possible and jumped through the hoops for us. But there were some of us working here. We didn’t allow clients in the office and we just worked away and finished our tax season pretty close to normal. Now what was really different was two things that happened. One was normally, the second week in April we would spend trying to get extensions for people. Well, that sounds pretty easy. You know, you just file the extension and you’re done. But for most of our clients, it’s a lot more complicated than that because the extension extends the time to file but not the time to pay. So you have to spend a good bit of time helping people organize and come up with a reasonable estimate of what they need to pay, communicate back and forth to get that information. Obviously, during that time, we don’t have the information. And so we’re working back and forth to do the best we can, communicate back to the client, help them figure out what they can pay and how they can pay. And that actually went away this year, and we’re working on it now. And a lot of those returns I think will be filed by the July 15th. So that was really the first thing that was the big change, was that second week in April not being so horrendous, jumping the hoops to get the extensions done.

Rick: Got you.

Warren: The second thing that had such a big impact on that was all the new legislation. And in particularly the PPP loans, and that’s really ongoing now. So first of all, we had to help our clients or we were asked to help our clients, many of them gathered the information to file for the PPP loans. We were kind of a central focus of information on this bank’s doing this, the bank’s doing that, how do we do it? You know, who got what and when? And then came down the, “Oh, do you really need it?” You know, if you don’t need it, you shouldn’t have got it. Maybe you should pay it back. Well, most of our clients, ultimately that came out and that if your loan was under $2 million, you have a safe harbor on that. Of course, you needed it. If your loan was over $2 million, then you’re going to have to do some serious justification and perhaps you should consider giving the loan back. So that made it very complex. So then we know there’s forgiveness of these loans if they’re spent right.

Well, they were required to give us the regulations from the SBA and the Treasury, within a month of when that loan was signed, which would have made that due about April 26th. So we got that information, very timely on about May 15th or so. So there were a lot of people that had eight weeks to spend the money and then it was really unclear as to how to spend that money in order to effectively get it forgiven.

And so now many of our clients are in certainly the second half of that eight-week period, I think most of them are. And so are there things that they need to do to appropriately spend that money so they can ensure forgiveness? And what are the calculations of the forgiveness? Which, again, we just really got last week. So we’re going through our clients and helping them do preliminary calculations based on what they’re spending and what they’re doing to make sure that they get that forgiven. So that along with all the new retirement rules that are out there, and all the other things, as well as the stimulus checks, where’s my stimulus check? All of those things, we were taking a million calls. So that actually made it very exciting. And while we didn’t always have the answer, we tried to maintain the latest information, so that when people called, we could help them and help them get on top of that. And so it certainly made it a very exciting year for us and hopefully, business gets back to normal and we’re all back to living our normal lives.

Rick: Well, everything that you just said, the thing that I just can’t get my mind wrapped around is how much of a moving target everything was that you were involved in, in your area of expertise and service to your clients. I mean, you were fielding calls non stop yet the answers were, again, a moving target almost constantly, right?

Warren: Absolutely. It really was. And my staff did great too. We would sit, and we would meet, we would talk things through. We watched videos from lots of law firms. We studied this thing. And again, it was very much a moving target and we were working during tax season. And some people were at home and some people were here. And so the good thing about it was, there really wasn’t much else to do during that time but work. So we all just buckled down and worked. And all the people talking about being bored, we just didn’t have that problem.

Rick: Well, good for you. And I guess the million dollar question then is do you think that the target’s done moving at this point? Is there going to be more guidance coming out with respect…I guess I’m focused on the PPP with respect to that question. Do you think that we’ve settled down on…?

Warren: No. I think we’re close on what we have on the PPP loans, but Congress is now considering making some changes that hopefully are just good changes and helpful changes, like considering changing the length of time to spend it from 8 weeks to 16 weeks. Again, that’s only a consideration. It is not a fact yet, but I think there will be some more things happening and, you know, I wouldn’t be surprised if there were more loans. I think that would be very helpful to small business. I think it was a very good law, at least for PPP loans because the clients that I’ve been involved with, were able to keep people employed during a very difficult time. Medical practices, for instance, have really struggled because, okay, they could do video appointments and people were putting things off. And I think overall, most people really their revenue was down, and the PPP loans enabled them to pay the rent, pay their utilities and most importantly pay their employees. So I’m a big fan of what was done there.

Rick: Okay, great. Switching gears with you a little bit, you had mentioned about going paperless. And I’m not sure if you mentioned cloud or not. I would like to dive a little bit into that because the, you know…part of our focus on the show is to talk about how small businesses use technology to succeed. Can you talk about, say life before the cloud solution and then life now with the cloud solution? What that means to you and what it’s been able to facilitate for you, whether it’s, you know, working from home or whatever?

Warren: Oh, absolutely. Rick, I appreciate the question. I honestly admit that has meant and means so much more to us than being able to work from home. Obviously, that’s a big deal, but being a CPA firm, we’ve just been all about the paper. And to say that we’re 100% paperless today is not really true. We’re certainly still paperless-ish and we may never be 100% paperless. But it certainly…

Rick: I like that one.

Warren: Thank you.

Warren: It’s certainly been a big boon to our business. So we’ve had a huge file room that’s actually a double office, but the room, the wall between was taken out and that the huge file were in here, and it has just been absolutely full, and we can keep about four years’ worth of information. And we had also offsite storage, dramatic offsite storage, some of it going back 25 years. And so ultimately, we were able to scan all of that into the cloud and appropriately shred, dispose of it. And now we get rid of the offsite storage. And we get rid of the file room, although we’re still scanning a little bit in there, but it’s going away, freeing up two more office spaces in our office, which is nice. But the movement of information, the being able to wake up on Saturday morning and say, “You know what, I’d really like to work and I don’t wanna drive into the office,” I can go in there, you can pull up everything, being able to work on a client site. We go to a lot of corporate clients, and we have to take a big box of physical files and sit there to be able to open up everything. I go in now, with my laptop, get on the cloud, and I’ve got everything, I’ve got my desk there. So I can look at everything and work with the client. It’s so much easier to have this tiny, little laptop that I take everywhere and I can just go and get what I want. I do not have to worry about somebody packing my bag, and, “Oh, they forgot this tax return or they forgot to pack this for me.” If it’s all there, I can just go and get it.

I think the step up here has made us much more efficient. Obviously there have been inefficiencies through the years of getting there, but now that we’re there, our automation is so much better. And I think that we’re exploring the possibility of going to even further automation where when somebody brings us a 1099, there’s software and sometimes 1099s are 50 pages because they have brokerage statements, and so to be able to automate that and actually pull the information off the 1099 and put it directly to the tax return. And we were exploring that. And obviously, even when that’s done automatically, all that we will take out of it is the data process, the professional effort will still be there, but they won’t be spending their time [inaudible 00:21:25] 50 pages worth of data into a tax return. And so the efficiencies that we’re gaining allow us to be so much more consultative and less data crunches for people. And so we can help get the returns prepared and help our clients understand it and have the information to make good decisions.

Rick: More strategic and less tactical, I guess.

Warren: Exactly.

Rick: That’s great. Warren, thanks for that. That was a deep dive. That was just really a great answer to an interesting question. I have a couple more questions for you. We’ve got a little bit of a time limit, but we’ve got plenty of time if you’re willing to go into a couple more questions here. One that I always like to ask…

Warren: Absolutely, Rick, thank you.

Rick: Okay, thank you. Thank you. One that I always like to ask on every show is a special question is, what is an aspect about your business that people don’t tend to think about, that you wish people would ask you about?

Warren: Rick, what I’d really like people to ask me is how can I better understand my business or my personal situation? How can I…? What do I need to know, Warren, about the tax aspects, the accounting aspects that allow me to have better discernment and make better decisions? So for instance, when I got started maybe 25 years ago, I left a very large firm and started this firm. And so I started working with companies at that point. QuickBooks was brand new. And it was a new program and I embraced it very quickly and started helping clients get set up. And those days, most everybody had a computer, at least on a desk in their office, and they would use it to create invoices and do mailings. And I’m like, “Let’s upgrade this. If we’re gonna use QuickBooks, let’s have it at your site and have good real-time information,” because the environment that I come out of, which was Fortune 500, Fortune 100 companies I was working with in those days had real time information. So the idea was to help them get up-to-date data. And what was happening with a lot of them, they kept a check book with invoices, send it off to some bookkeeping practice who would send them back financial statements, they didn’t understand, they didn’t know how to read. They meant nothing to them, but they were done because they had to have them. And so it’s like, “Wait, let’s use this as a tool.” So I started working with several people and helping them to automate their accounting in house with support from me and from my staff. Then I started working with the owners and helping them to understand what they had, to be able to read the financial statements, and to be discerning about them, and to make management decisions out of that. So that’s really what I really like to do and what my staff likes to do is help our clients to understand the information. And many of those people that I work with so many years ago are still clients, and have been highly successful. And I would like to think and I think many of them would say that my firm contributed to that by helping them have a good foundation and helping them get the accounting system started right and helping the owners to understand and to be able to use the accounting information that they had.

Rick: You know, one thing that we say in our business at TeamLogic is that you can’t manage something unless you can measure it. And I know we didn’t come up with that. That’s probably something that one of your CPA predecessors or something back in time came up with. That’s the essence of what you’re talking about, right?

Warren: Right. Exactly.

Rick: You’ve got to be able to measure it to manage it. Great, great answer. Thank you. One more question, then we’re gonna give you a chance to talk a little bit about how folks can find you. But before we do that, it’s my favorite question of all time. And that is that, you know, 25 years in business as a founder and a small business owner, what do you like best about being a small business owner?

Warren: I really like and I’m most turned on about making a difference for people. I truly think that… And it’s a surprise. I set out to start a business and I didn’t really anticipate that. But now with so many clients, so many people through the years, I’ve been able to see and told of the impact that we make. And that is probably the biggest thing. And especially going back to even the booster clubs, the parents, being able to see people comfortably being able to do that. The school systems, understanding and having comfort that their parents have the information that they need. The small businesses, helping them to make good decisions, helping them to have a good base. And the individuals that we serve, with their accounting and financial planning, helping them to do that and to have good information and make good decisions and feel like that their accounting is a good base for them. So I think that’s the biggest thing. And again, it was not something I anticipated but it truly turns me on to help people and make a difference.

Rick: That’s great, Warren. I just really, really love asking that question and that may be the best answer that I’ve ever gotten from anybody on that. Thank you for that. Thank you for…

Warren: Thank you for that.

Rick: So, we’re gonna go ahead and wrap up but before we do, tell the audience how to find you. How do we get in touch with you? How do we find McClellan & Associates CPA?

Warren: Well, probably the easiest way, the first thing is the website. And the website is fairly easy, and that it’s just mcclellancpa.com. But there are about 100 different ways to spell McClellan. So if you’ll let me do that I’ll put that out there so that you can find me and it is, mcclellancpa.com. That’s certainly the first place is to go to the website. If you’ll allow me I’ll also add our main telephone number as well. And we do our best to still answer the telephone. I can’t say that 100% of the time and during COVID we may have struggled with that but we try to answer it. Rather than dial 387 for this person, we try to get you a person at least on business days between 9:00 and 5:00. And that main phone number and it is for both offices is 770-497-9525. Again, 770-497-9525.

Rick: Thank you, Warren. Thank you for your appearance and time with us today. Folks, that’s a wrap. “IT Help Atlanta” is brought to you by TeamLogic IT, your managed services technology advisor, specializing in cybersecurity, cloud, and business continuity solutions. TeamLogic leverages cutting-edge technology to solve all types of business problems. Go to ithelpatlanta.com for audio archives of this radio show and to learn more about our sponsor, TeamLogic IT. Go to mcclellancpa.com, mcclellancpa.com to learn more about Warren’s wonderful company, McClellan & Associates CPA. For my guest, Warren McClellan, I’m Rick Higgins and join us next time on “IT Help Atlanta.”

Tagged With: Accounting, cloud computing, CPA firm, cpa's, enrolled agent, IT Help Atlanta, McClellan & Associates CPAs, Rick Higgins, TeamLogic IT, Warren McClellan

GNFCC North Fulton Banking Forum

May 28, 2020 by John Ray

North Fulton Banking
North Fulton Business Radio
GNFCC North Fulton Banking Forum
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Clockwise: Ken Davis, Anna Brumby, Andrew Bell, Danielle Cheung

GNFCC North Fulton Banking Forum (“GNFCC 400 Insider,” Episode 40)

The North Fulton banking industry has been in overdrive the past few months, processing PPP loans and generally tending to customers. Four experienced North Fulton financial professionals offer insights on recent SBA economic recovery loans and advice on how business owners should manage this environment. Renasant Bank sponsored this forum. The host of “The GNFCC 400 Insider” is GNFCC CEO Kali Boatright, and the show is presented by the Greater North Fulton Chamber of Commerce and produced by the North Fulton studio of Business RadioX®. Business RadioX is the Media Sponsor for this series of Economic Recovery Forums.

Moderator:  Ken Davis, Renasant Bank

Ken Davis

Ken Davis is the President of the Georgia Region for Renasant Bank. Ken is extremely active in the North Fulton community, including serving on the Executive Committee of GNFCC and formerly as Chairman.

 

 

Forum Panelists

Anna Brumby, UGA Small Business Development Center

Anna Brumby

Anna Brumby has 15+ years of experience as an influential business leader with a history of designing and executing successful marketing, branding and business development strategies. As a consultant for the SBDC, her areas of expertise include building business growth strategies, designing marketing strategies, competitive intelligence analysis, product development, go-to-market sales strategies and brand design.

 

Danielle Cheung, Bank of America

Danielle Cheung

With over two decades of experience in commercial banking, Danielle Cheung is Senior Vice President and Market Executive for Metro Atlanta Business Banking at Bank of America, which focuses on delivering financial solutions to middle market companies. Danielle is accountable for business strategy/execution, sales performance and revenue growth.

 

Andrew Bell, Affinity Bank

Andrew Bell

Andrew Bell is Vice President of Business Development with Affinity Bank. He has a 17+ year career in banking and has held jobs which include regional retail branch management over 12 branches, District Sales Manager for merchant services covering the states of Georgia, Alabama, and Florida, and most recently serving as a Commercial Banker in the North Fulton and Forsyth  County markets.

 

About GNFCC and “The GNFCC 400 Insider”

North Fulton Mayor's Roundtable
Kali Boatright, President and CEO of GNFCC

“The GNFCC 400 Insider” (formerly “North Atlanta’s Bizlink”) is presented by the Greater North Fulton Chamber of Commerce (GNFCC) and is hosted by Kali Boatright, President and CEO of GNFCC. The Greater North Fulton Chamber of Commerce is a private, non-profit, member-driven organization comprised of over 1400 business enterprises, civic organizations, educational institutions and individuals.  Their service area includes Alpharetta, Johns Creek, Milton, Mountain Park, Roswell and Sandy Springs. GNFCC is the leading voice on economic development, business growth and quality of life issues in North Fulton County.

The GNFCC promotes the interests of our members by assuming a leadership role in making North Fulton an excellent place to work, live, play and stay. They provide one voice for all local businesses to influence decision makers, recommend legislation, and protect the valuable resources that make North Fulton a popular place to live.

For more information on GNFCC and its North Fulton County service area, follow this link or call (770) 993-8806.

For the complete show archive of “The GNFCC 400 Insider,” go to GNFCC400Insider.com. “The GNFCC 400 Insider” is produced by the North Fulton studio of Business RadioX®.

Tagged With: Affinity Bank, Andrew Bell, Anna Brumby, Bank Of America, banking, Danielle Cheung, economic recovery loans, Ken Davis, PPP, renasant bank, SBA, SBDC, uga sbdc

Decision Vision Episode 67: How Do I Pivot My Marketing in a Covid-19 World? – An Interview with Branden Lisi, Object 9

May 28, 2020 by John Ray

pivot marketing covid-19
Decision Vision
Decision Vision Episode 67: How Do I Pivot My Marketing in a Covid-19 World? - An Interview with Branden Lisi, Object 9
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pivot marketing Covid-19
Branden Lisi, Object 9

Decision Vision Episode 67:  How Do I Pivot My Marketing in a Covid-19 World? – An Interview with Branden Lisi, Object 9

What are the marketing challenges presented by a Covid-19 world? What hasn’t changed? Brand strategist Branden Lisi joins “Decision Vision” to discuss these questions and much more with your host, Mike Blake. “Decision Vision” is presented by Brady Ware & Company.

Branden Lisi, Object 9

Branden Lisi is a Partner and Brand Strategist with Object 9. Object 9 was founded in 1992, at the dawn of the internet age. Over time, they’ve developed a unique set of experiences which enable them to balance the demands of traditional marketing and sales channels while staying ahead of the ever-changing digital landscape.

Their primary customers are manufacturers and franchise brands—both of which require a steady flow of new customers to be successful.

For more on Object 9 and their work, go to their website.

Michael Blake, Brady Ware & Company

Mike Blake, Host of the “Decision Vision” podcast series

Michael Blake is Host of the “Decision Vision” podcast series and a Director of Brady Ware & Company. Mike specializes in the valuation of intellectual property-driven firms, such as software firms, aerospace firms and professional services firms, most frequently in the capacity as a transaction advisor, helping clients obtain great outcomes from complex transaction opportunities. He is also a specialist in the appraisal of intellectual properties as stand-alone assets, such as software, trade secrets, and patents.

Mike has been a full-time business appraiser for 13 years with public accounting firms, boutique business appraisal firms, and an owner of his own firm. Prior to that, he spent 8 years in venture capital and investment banking, including transactions in the U.S., Israel, Russia, Ukraine, and Belarus.

Brady Ware & Company

Brady Ware & Company is a regional full-service accounting and advisory firm which helps businesses and entrepreneurs make visions a reality. Brady Ware services clients nationally from its offices in Alpharetta, GA; Columbus and Dayton, OH; and Richmond, IN. The firm is growth minded, committed to the regions in which they operate, and most importantly, they make significant investments in their people and service offerings to meet the changing financial needs of those they are privileged to serve. The firm is dedicated to providing results that make a difference for its clients.

Decision Vision Podcast Series

“Decision Vision” is a podcast covering topics and issues facing small business owners and connecting them with solutions from leading experts. This series is presented by Brady Ware & Company. If you are a decision maker for a small business, we’d love to hear from you. Contact us at decisionvision@bradyware.com and make sure to listen to every Thursday to the “Decision Vision” podcast. Past episodes of “Decision Vision” can be found here. “Decision Vision” is produced and broadcast by the North Fulton studio of Business RadioX®.

Visit Brady Ware & Company on social media:

LinkedIn:  https://www.linkedin.com/company/brady-ware/

Facebook: https://www.facebook.com/bradywareCPAs/

Twitter: https://twitter.com/BradyWare

Instagram: https://www.instagram.com/bradywarecompany/

Show Transcript

Intro: Welcome to Decision Vision, a podcast series focusing on critical business decision, brought to you by Brady Ware & Company. Brady Ware is a regional, full-service, accounting and advisory firm that helps businesses and entrepreneurs make visions a reality.

Mike Blake: And welcome to Decision Vision, a podcast giving you, the listener, clear vision to make great decisions. In each episode, we discuss the process of decision making on a different topic from the business owner’s or executive’s perspective. We aren’t necessarily telling you what to do, but we can put you in a position to make an informed decision on your own and understand when you might need help along the way.

Mike Blake: My name is Mike Blake, and I’m your host for today’s program. I’m a director at Brady Ware & Company, a full-service accounting firm in Dayton, Ohio, with offices in Dayton; Columbus, Ohio; Richmond, Indiana; and Alpharetta, Georgia. Brady Ware is sponsoring this podcast, which is being recorded in Atlanta per social distancing protocols. If you like this podcast, please subscribe on your favorite podcast aggregator, and please consider leaving a review of the podcast as well.

Mike Blake: So, today, we’re discussing the topic of should I change my my marketing approach or maybe should I pivot my marketing? Maybe that’s a better way to describe this. But as we’re recording this, it is now May 12th. And we are, depending on where you live, I guess maybe zero weeks to six or seven weeks and to this mass house arrest that we are quasi-voluntarily imposing upon ourselves, thanks to the slow moving horror movie, that is the coronavirus. And as we all know, in an effort to save society that, frankly, to some extent, we’ve sacrificed parts of the economy in order to do that but, thankfully, more and more thought is now turning to how do we then help the economy get off the floor after the stroke punch that we’ve given it?

Mike Blake: And we’re thinking about that on a micro level as well. I think I think more and more people, especially by the time you wind up listening to this, are going to be thinking about, “Okay, we’ve done the sheltering in place. We’ve flattened the curve. It’s time to go back to work in whatever format work looks like going forward.” And that’s, of course, like the virus itself, going to be evolving and is going to differ based on what you do for a living and where you do it.

Mike Blake: And I think kind of at the top of that hierarchy is marketing and sales because in my view, and we’ll see if our guest agrees, marketing and sales are going to have to change. They have to change for a couple of reasons. They’ve got to change because, to some extent, ways in which we are used to marketing simply are not on the table anymore. If you’re the kind of person that is used to going to a corporate function or conference and collecting 50 business cards, then following up on with lunches, and cocktails, and golf outings, and baseball games and so forth, that’s just not on the table. You got to do something else.

Mike Blake: And second, I think, almost every customer is thinking about how they buy in in a different way, right? And we’re going to have a later podcast to talk about that. and the working title is Meet Your New Customer, which is your old customer but under COVID. And this is an evolving topic, and it’s going to evolve every day, and people are having to learn new ways of doing things, new philosophies, new approaches. And I’m actually doing a webinar tomorrow. It will have been several weeks ago by the time you listen to this, but I’m about to do a webinar that talks about restarting that marketing mojo in a COVID/post-COVID/COVID-adaptive world. I really don’t know what the vocabulary is anymore. I give up.

Mike Blake: And so, I hope you are of like mind that you’re now starting to think of the future and how do we get this thing going again because regardless of your ideology, it’s inarguable that remaining dormant for years is economically and financially unsustainable. So, how do we jumpstart this thing? And so, I’ve I’ve invited, and I’m very grateful he has accepted, a longtime friend of mine that, frankly, I do not talk to enough and it’s my loss. But his name is Branden Lisi, who’s founder of Object 9. He’s run and owned Object 9 for 28 years and has really paralleled the world’s migration towards a digital economy, starting with more of an old school marketing bent to, then, evolving along with the rest the economy to developing and implementing expertise in the 21st Century digital side.

Mike Blake: His work with consumer brands, specialty manufacturers and franchises offers insights into the many challenges and opportunities facing today’s corporate leaders. In addition to Object 9, Branden also owns a candy store located in Columbus, Georgia. And I’m going to pause there for a second. And that’s really cool, not only because I like candy, and I do but if you’ve listened to this podcast for any amount of time, you know that I’ve had a lot of friends come on, longtime friends, and I’m very blessed and fortunate to have the kind of network that I have people that are interesting enough to interview and actually want to come on this thing. But I would say one out of three, I read the bio, and I learn something that I did not know about them. And that ranges from people who’ve written books and didn’t bother to tell me. And I think one of them, at some point, was Prime Minister of Tasmania. But there’s always some sort of secret life that comes out of these things, which is really cool. So, maybe we’ll have time to ask Branden about that.

Mike Blake: But anyway, when Branden is not solving some marketing problem, he can usually be found serving his community while wearing a scout leader’s uniform. Just like my wife, she’s a troop leader. And finally, on a personal level, he’s been happily married for over 23 years to a talented artist, Margaret, who is lovely. I’ve had the privilege of meeting her. And together, they’re busy raising two good sons. And Branden is also an accomplished musician in his own right. And someday, when this whole thing breaks down, we can get back together and jam again. Branden, thanks for coming on the program.

Branden Lisi: Thanks for having me, Mike.

Mike Blake: So, Branden, I want to get a very banal question out of the way first because I think there’s a lot of misconception about the nature of marketing. And I think, in particular, it frustrates marketing people that the question is still out there. But I think it’s extremely important because I see the mistake being made all the time. And that is, what is the difference between a marketing function and a sales function?

Branden Lisi: Well, I think the simplest answer is the job of marketing is to figure out what the customer wants or needs, and then help that company deliberate. Sales is a way of promoting the fact that you have it. It’s just one channel, just like social media is a channel, just like public relations or traditional ads or whatever it might be. Or a marketing speak level, the job of the marketing team is to figure out what differentiates or adds value to the customers’ lives in some meaningful and relevant way. It’s the job of the salespeople to go tell people about it. So, one function, marketing is more strategic in nature, and the other function is more tactical in nature. Now, salespeople will argue with you that what they do is very strategic, but the reality is their job is to communicate that value proposition through their channel.

Mike Blake: Well, it doesn’t have to be an either or, right? I mean, you can sort of have a slider, if you will, that’s a combination of the two.

Branden Lisi: Yeah.

Mike Blake: Go ahead.

Branden Lisi: Most people, I mean, Marketing 101, man, is find a need and fill it. It’s that way for thousands of years and it’s not going to change because of COVID-19. The channels will change, the customer behavior will change, the tools will change, the talent level of the people around you, whether it’s in-house or external, will change. But the simple premise that I’ve got to figure out what people need, and I’ve got to figure out a way to get it to them is not going to change. It’s been that way for a long, long, long time, and it’s going to be that way of a long, long time before.

Branden Lisi: The challenge, I think, for a lot of people and a lot of entrepreneurs, business leaders, corporate leaders is people come into a job, come into a role with a set of skills, and it’s very, very difficult to maintain current skills or evolve your skill sets while you’re trying to do your job at the same time. And most people that are productive and successful stay quite busy doing the job for which they were hired. The challenge is, whether you’re in marketing, or you’re in sales, or public relations, or advertising, or accounting, or whatever it might be is the tools keep changing, the channels keep changing, the customer mindsets keep changing it. If you’ve got to spend time thinking about all those changes and incorporating that change into your team, to your team skills, your team actions, then it’s just easy for people to fall behind.

Branden Lisi: You saw that back in 2008-2009. Everybody started cutting expenses and cutting headcount, just like they’re doing now. Things still had to be done. The machine keeps rolling on. If you’re into digital marketing, you have to produce content, and you have to distribute it, and you have to manage it, and you have to track it, and you have to process it. And that just gets spread out across a smaller group of people who have even less time to evolve their skill sets. So, it’s part of the challenge, I think, with marketing and the challenge with sales is just keeping up with that rate of change.

Mike Blake: So, you referenced the ’08-’09 recession. That’s a good segue because I want to talk about that. And maybe if you can remember back that far, the dot com bubble of 2000, two big recessions we had before this. Can you remember kind of how did marketing change then and other parallels or important contrast between how marketing changed in the wake of those recessions versus this one? This one truly is different an animal has a lot of us maybe think it is.

Branden Lisi: Well, 2000, I was still in Louisiana. I started my business in ’92. We’re founded in Baton Rouge. We had a lot of industrial manufacturing clients down there. And that section of the world is very much tied to the oil patch. And so, financial metrics around the dot com didn’t impact Louisiana and East Texas quite as much as they did, I think, here in Atlanta. Living through 2008-2009 though, the parallels between those two things is both cases, I would say there was a massive acceleration of the migration of digital. And the digital tools, the digital technologies, and the digital channels as people were trying to figure out how to get technology to generate more leads, create more opportunities or make more connections, or automate those connections with customers because they didn’t have the headcount, because in both cases, you just lost a lot of people that were doing things.

Branden Lisi: And that’s what’s happening today. We have many clients in the world of manufacturing or franchising because of kind of where we’ve built our client base that are using this opportunity to grow. Though they cut headcount, they still have to achieve the same goals or try to achieve the same goals, which means doing the same things, if not more of the things that need to be done. And whether it’s 2000 or 2008-2009, the same kind of dynamics have played out as the expectations have come down a little bit, but not necessarily in line with reality. So, people are just trying to figure out how to get it all done and trying to figure out how to cobble these tools together on top of everything else they’re doing.

Mike Blake: That’s really interesting. I hadn’t thought of that, but that observation makes a lot of sense to me that, at least, in the last recession, you did see an accelerated migration of technology, and you’re doing it here, and you may see it even more widespread because, now, as our food supply chain is being impacted, there’s going to be even more of a clamor to automate because machines don’t get sick and they don’t contaminate food. But that’s really interesting. And are you seeing that now too? And I guess we are, right? We work from home, maybe additional automation by the marketing side. Are you seeing that, too, where there’s now another push to see what can be automated or what can be leveraged in terms of marketing activities and technology?

Branden Lisi: Well, and the core function of marketing, it’s digital marketing, lead generation, which is generally how we get out. If someone says, “I want to get more business and I’m not happy with my sales team’s results, I need to augment that. I want to feed those beast some leads. And I need to figure out how to use digital technology, paid search, paid social, display, whatever it might be to try to get more eyeballs on my brand, start more conversations.” All that’s been done remotely for years and continues to be done remotely.

Branden Lisi: I think in the short term, what some of our manufacturing clients and franchise clients are dealing with is their salespeople can’t go out and do their job. I mean, I think you’re dealing with this as a salesperson or business development guy. I deal with that. You can’t get someone on the phone. You can’t get kneecap to kneecap with people anymore. So, you really are forced to use some technologies that right now, for the most part, is replacing face-to-face, which is the Zoom stuff that we’re using or GoTo Meeting or whatever the platform is. But the underlying marketing technologies behind paid search, paid social display, or if you’re into the long-term game of SEO content marketing or whatever, that’s not really changed.

Branden Lisi: I think where I see this particular crisis affecting the marketing piece is actually on the product development front. And people can’t pivot within six weeks or whatever, but I think where you see innovation is in the product portfolio around touchless, right? It’s not just the marketing stack that we’re talking about. It’s how do we deliver experiences where people don’t necessarily have to touch physically each other or touch things? And those businesses that are so dependent upon a group experience, a restaurant, or amusement park, or a live concert, or a sporting event are really struggling to figure out how to do this and involve the customer experience in a way that keeps people safe because in the past, the crisis was financial. People were going to lose their jobs. People lost their jobs. People-

Mike Blake: They lost wealth.

Branden Lisi: The financial hit, right?

Mike Blake: Yeah.

Branden Lisi: This is a hit where they’re still trying to figure out like who’s going to get sick and how many people are going to die? And six weeks ago, I told my entrepreneur group, I’m part of the EO network, which I know you’re familiar with, I predicted that there would be 20,000 to 50,000 people dying in the next couple of months, and I missed my mark. I predicted that, I think, on March 22nd. And I undershot that. We were over at 80,000 today, right? So, I think the challenge for, not just the marketers, but the companies that the marketers represent or work for is, how do we evolve our product mix to meet the needs of the customer?

Branden Lisi: Because a lot of times marketing gets kind of pigeonholed as – going back to our discussion with your marketing sales – as a marketer, my job is to figure out what we can deliver that people want. And how I communicate that are the tools that everybody assumes marketing. That’s what marketing is. It’s advertising, or sales, or whatever. But really, the job is, as I said, find a need and fill it in. The need now is to be able to create products and experiences where people don’t have to touch stuff. Or products or services that demonstrate or deliver real value.

Mike Blake: Well, let’s touch upon that too. I’m going to kind of rip up the script a little bit because I think that’s a really important point is the word, the term essential business came into the lexicon six weeks ago, right? And I can only imagine if, all of a sudden, the government, and by extension, I guess society, I’m going to keep the ideology out of it, just said you’re a non-essential business, right? And we’re seeing that Elon Musk is already pretty pissed off about this. He’s threatened to move out of California. And as of this podcast, he’s basically given the middle finger to the California government and opened his factory anyway. So, we’ll see what happens there.

Mike Blake: But the notion of what’s essential, right? I think that’s something that now requires a lot of thought. I think it requires a lot of thought not just in what are you offering to the market. And as you’re saying, let me kind of paraphrase back to you, you tell me if I’m crazy, but at the end of the day, you can only market well something that does, at least, some fundamental demand for the market, right? If nobody wants or needs it, the best market in the world, and I don’t know who is in the marketing hall of fame, maybe you or I don’t know, right? But even then, they’re not going be able to do that much with it.

Mike Blake: And I was thinking about this yesterday because I’m starting to write a paper on working capital and. And one of the things that I’m thinking about and I think you’re seeing is companies are also simplifying their product lines. You can’t afford to keep the marginal products going just because, now, you feel like that’s what creates … or at least I think this way, that creates a complete product line. I think, now, in terms of preserving working capital, in some cases, sort of cutting off the limb in order to save the body, it’s not just about staff reductions, but it’s also got to be about product reductions that that product that generates one percent of your process but consumes 10 percent of your time of working capital, that’s part of the equation too, isn’t it?

Branden Lisi: It is. I think so much of that though varies from company to company and culture to culture. In smaller companies, where there is a lot of emotional attachment to the product, for example, it’s your baby, it’s hard to let it go, it’s hard to pivot. Sometimes, it’s hard to see the forest for the trees. In larger companies, sometimes, there’s just momentum that you’re fighting. And also, fear. And I would say that’s kind of, I think, the biggest driver right now that I look at and see that paralyzes people is the fear of uncertainty and doubt about if they make the wrong decision about pivoting. And so, they just don’t do anything. And so, if they kill that product, and then someone else become successful with that product line, it makes them look bad, right? It’s a little sort of fallacy of sunk cost. I think this plays into it, use a gambling analogy.

Branden Lisi: But really, it varies so much from client to client to client in terms of what drives that. But I would agree with you and say companies have to take a hard look at what they’re manufacturing, are they actually making stuff that people want. I used to use this analogy of kind of trying to explain differentiations. You can make the best green grams on the planet, but if everybody wants to draw fire engines, someone’s going to buy your green gram, right? People want to buy what they want to buy. And the types of wealth and luxury and excess, they’ll buy more things than they would when times get lean.

Branden Lisi: And regardless of what’s going to happen in the next year or two, I think you’ve been around long enough to know and lived long enough life to know that this is really unparalleled, right? I don’t think that this is even close to being a 2008-2009 kind of thing or certainly a 2000 dot.com kind of thing because it’s hitting everything, right? It’s not one or two sectors. It’s literally every aspect of your life is being changed and it’s introducing not just product discussion issues, but risk discussion issues.

Mike Blake: Yeah. It’s World War II, the Great Depression, and the Spanish Flu Pandemic all rolled into one nice little burrito.

Branden Lisi: Yeah. And he other part of it too, and I mean, I’m old enough to live through the early stages of AIDS because I graduated high school in 1984. And back then, I mean, nobody really knew what caused it, how you get it. It had some pretty horrible ramifications. It turns out being sexually transmitted or through blood transfusions, it wasn’t this very virulent. But there is the fear that I’m going to get this thing, the fear that my children, as a parent, that’s my big fear, my kids are going to get this and get sick.

Branden Lisi: And then, balancing that with the fear of, “Okay, I have a business. I have multiple businesses to run. And what’s the risk that I want to take on? Do I want to have my businesses open and take on the risk of health? Or do I want to keep my businesses closed and take on the risk of going out of business, which means everybody’s out on the street looking for a job, and has no health care, or whatever it might be? So, I mean, I made my decision a long time ago on all of this stuff because I’m not going to live my life in fear. But I think a lot of people are still grappling with those two very challenging things. I know I’ve gone off on a little bit of a tangent there, Mike. Sorry about that.

Mike Blake: Well, but I think it’s wrong. And it actually does segue into next question, which is I think what I’m wondering as a business owner and as an advisor is as I look at what’s going on today, how much of this is temporary? And there is a rubber banding. And how much of this, whatever this is, I’m being deliberately vague, is permanent, right?. And talking, now, back about marketing, pivoting, how do you tell or how do you make … You don’t tell. How do you make an educated guess that you can kind of live with that that says, “Okay, here are the three things that we’re probably just never going to do again. And let’s let’s kind of just move forward. Burn the ships and move forward. And here are the three things that we’re just gonna kind of put on ice or gonna put in the freezer for a year or two, but it’s gonna come back. So, we’re not going to completely forget about it. We’re just gonna move in the background because we don’t need it right now”? Does that make any sense?

Branden Lisi: Yeah, yeah. Off the top of my head, I think the uncertainty timeline is gonna be tied to, when can I go in and get a shot or take a pill and take away the threat of death, right? When does the fear go away?

Mike Blake: Right.

Branden Lisi: The thing that … and I have always been a student of history. Had I made a different choice in my life, I probably would have been a history professor. I mean, I still read a lot of history. One of the truths about all of this stuff that nobody really talks about is that the threat has always been there. This isn’t a new threat. In fact, millions and millions and millions of people are still dealing with the threat of malaria, and cholera, and dysentery, and dengue fever, and all of these other diseases. We’ve just been sort of this intellectually safe, financially safe health care bubble in the US for a long time thinking that we were invulnerable to all of this stuff. And Mother Nature reminded us that we’re not.

Branden Lisi: So, from the very beginning of all of this stuff, which I should say the first week as I thought through this, I always believed that if I lived hundreds of years ago, I would have been on one of those guys on one of those ships that would have been sailing to try to find the new world. And that had a hell of a lot more risk associated with it than this. I think, what people are going to realize the next … and people are already doing this. People have made the decision that they’re going to agree with Aristotle in philosophy that luck is when the arrow hits the guy next to you, and that they’re all immortal, and they’re going to go out, and they’re going to live their life, and that they’re not going to get sick, and they’re going to take their chances.

Branden Lisi: And that’s not driven … for some people, it’s gonna be driven by some political ideology. But I think for most people, it just comes with a rational, fundamental decision that it’s like, “I got to go live my life. I got to provide for my family,” just like every other generation of humanity has had to do going back to cavemen, right? It wasn’t a rational decision to go out with a spear and try to kill something. It was a risk. So, we’re still doing that.

Branden Lisi: I think in the short term, people who are afraid, going back to the fear issue, I think they’re going to stay away. They’re going to make different decisions. I think the people who’ve lost their jobs, 30 million people, ain’t that what it is right now, that’s a massive chunk. It’s 10 percent of the population of the US just lost their jobs.

Mike Blake: Right. 20 percent of the working population.

Branden Lisi: Lumping all the kids in, right?

Mike Blake: Yeah, well. And so-

Branden Lisi: How many more are not productive right now?

Mike Blake: Yeah. Well, yeah.

Branden Lisi: But going back to try to answer your question about the timeline and what’s going to be put on the shelves, I think, eventually, people are going to want to get back together again and do things together because we’re social animals. We always have. And we’re eventually going to feel more comfortable over time. There’s a lot of fear that’s being pushed out through the channels that people watch. There’s a lot of misinformation being pushed out through the channels that people read, which is also an interesting marketing case study in its own right now.

Mike Blake: Yeah.

Branden Lisi: And eventually people are going to have to make a decision based on what’s right for them. And I think people are going to go back to restaurants. I think people are going to go back to rock concerts. And I think people are going to go back and do the things they always used to do. But I don’t think, personally, it’s going to happen for the next couple of years to a regular degree until there is a magic pill because that’s kind of how Americans operate, at least. I can’t speak for the rest of the world. Americans will take a magic pill.

Mike Blake: So, it sounds like that you’re in the camp that we’ve got what we’ve got now, but this notion that we’re kind of never going back to that doesn’t sound like something you agree with. So, don’t completely cut off those marketing tools because at some point, you are going to want to go back into the attic, open up the chest, dust them off them, and come out again.

Branden Lisi: Yeah, I do. I think companies are going to want to go back, want to present their products in the most efficient way. And some of those people are going to go to trade shows to present their products to buyers. I think people are going to want to go back and live their life to a certain degree the way they’ve always lived their lives because it was a pretty good life. And if you believe the math, which math is all over the place but it’s somewhere around the neighborhood of 97 percent, maybe 95, maybe 98.3, I don’t know, bit the vast majority of people are not going to be substantially impacted by this if you believe the models. The reality, going back to your comment about flattening the curve, is for a percentage of people, they are going to be susceptible to this, and it’s going to be a bell curve within that group of people who go from being really sick to dying.

Mike Blake: Now, let’s say that, and I imagine you probably have clients that are facing this, if you have historically had success with a high, physical touch marketing approach, right, maybe it’s been through conferences and trade shows, maybe it’s not-.

Branden Lisi: Product sampling.

Mike Blake: What’s that?

Branden Lisi: Product sampling.

Mike Blake: With product sampling, right?

Branden Lisi: A lot of food and beverage in my day, right?

Mike Blake: Yeah. And now, that’s off the table.

Branden Lisi: Yeah.

Mike Blake: What are you telling your clients about transitioning? What are you telling your clients to do now?

Branden Lisi: Well, so, most of the clients that we work with right now are manufacturing companies. some sell direct B2B. Others go through distribution outlets or retail outlets and whatnot.

Mike Blake: Yeah.

Branden Lisi: Because you can’t go to a trade show, you have resources, you have budget, you have allocations. You can go online where people are, go find the eyeballs where they are, and start driving more traffic to your website, and investing more in a digital strategy. That’s not just because we do digital marketing. That’s where the eyeballs are. That’s where the customers are today. That’s one of the things I always advise clients is they want to spend their money where it makes the most sense.

Branden Lisi: So, for clients, the challenge when clients need to touch it or feel it, some equipment companies, these guys are engineers or construction people, they want to feel it, they want to touch it. . Right now, all you can do is create virtual experiences, and that’s not always going to be as easy. But it doesn’t mean that you can’t begin to build the pipeline and start working towards that. And that’s what a number of our clients have been doing is using this time to build the pipeline and establish relationships with people who may not be able to close everybody, but you can build the relationships, generate the lead, so to speak. The pipeline might be a little bit longer, but you could sure as heck make the top of the funnel fat right now, especially if you do some digital marketing because there are a lot of people out there trying to figure things out.

Branden Lisi: We have one client whose primary value proposition right now is that they can save you money on IT maintenance. Every company out there that’s got a massive IT spend is looking to save money. So, the value proposition of that particular company is excellent right now. We have another client that sells so much …  it is very dependent, historically dependent upon their retail distribution outlets. They’re using this opportunity to pivot more to a direct to consumer strategy.

Branden Lisi: And one of the things that they’ve balanced, I see this a lot, especially with manufacturers that sell through retailers, they’re afraid … or distributors, they’re afraid of upsetting that revenue cart and angering the money, and they don’t want to put their revenue at risk. But now, because that revenue has been inherently put at risk because people aren’t going into those retail stores, it’s given them an opportunity to go direct. And they’re not a client, but there’s been an interesting development recently. I don’t know if you pay attention to the movie industry, but some of the movies have been able to go direct to consumer now in terms of launching their movies through0.

Mike Blake: I saw that. AMC in particular, was really not happy about that. They went out of their way to attack one of the movie studios.

Branden Lisi: Right. And so, I’m a movie studio or I’m this person that manufactures a product, it’s like, “Well, you can’t sell this for me. I’ve got to take care of my core business. There are people out there that want my product. They’re not going to find it through you. So, I got to go find another way, right. Find a need and fill it. I can’t fill it that same way. I got to fill it a different way.” And that’s going to disrupt a lot of industries. I think the unsettling of established traditional distribution channels, retail and some of those experiential channels are going to take a big hit.

Branden Lisi: And I’m not going to say I’m predicting this exactly this way but while I like going to a movie theater and seeing certain movies, there is only a handful of movies that I really go, “I’m glad I went to the theater and saw that.” There’s a whole bunch of other movies out there that I’m perfectly happy to sit at home in my lovely home theater, and watch it, and pause it when I need to pause it or whatever I need to do. And I could see five years from now, movie theaters, being a little bit like the record stores in the late ’80s and early ’90s, one of those things that is just sort of a relic of a bygone day.

Branden Lisi: It’d be sad for somebody who enjoys going to movies occasionally, but for a movie theater or a movie company to be able to bypass that middleman, and save all that money, and go direct to consumers, and market directly to the consumer, and hit all those desktops and devices, or sell through Netflix or HBO or whatever might be is probably a heck of a lot more profitable. And so, I think, for a lot of customers right now in our space, both … well, let’s just stick with manufacturing, how to go directly to their customers and look at valuating the middleman is a big discussion point. And I see that happening not just in our business, but other businesses where people are beginning to question the middleman because in the margins that they really add value.

Mike Blake: We’re talking with Branden Lisi of Object 9 about changing marketing in a COVID environment. We’ve only got time for a few more questions. So, I want to pick the ones I think are of highest value at this point. And one I want to throw out there is that I think there’s a temptation on the part of many companies to pare back their marketing strategies because there’s a sense of, “Well, nobody’s buying. So, why should we bother selling?” Can you make an argument that this is a time that you could actually go, you could kind of go against the grain or go against the trend, and maybe spend more on marketing while your competitors are retrenching, and maybe strengthen your brand, relatively speaking, and gain some market share? What do you think about that thought?

Branden Lisi: I think you could spend more or you could just spend differently. It’s not a binary choice. Going back to what I said earlier about building the pipeline, you may not always be able to close every deal, but you could set yourself up so that when the economy does start moving again and people start making decisions, you’re in the catbird seat, so to speak, in terms of being the one with the relationship with the people ready to spend.

Branden Lisi: So, for those companies that really haven’t figured out how to do digital, instead of spending the money on some of their traditional venues, i.e. trade shows or whatever it might be, that are going to really bear fruit right now, reallocating that same amount of money towards building out the digital stack that you need or maybe adjusting the staffing resources and skill sets that you have or the mix of internal and external resources, the answer might not be you need to spend more money, though that certainly could be the case. But you certainly should be spending your money differently. And that’s where I think a lot of people struggle because they may not always know how to make those decisions. And that’s where people like us come into play.

Mike Blake: Now, social media, obviously, by necessity/default, is now dominating a lot of the marketing landscape necessarily. There are a set of best practices that were widely accepted and followed, say, prior to February 15th? In your mind, have any of those best practices changed or evolved now in the COVID world? Social marketing, is the best way to use it and leverage it any different now than it was?

Branden Lisi: Well, one of the things I’ve seen, which is … and I feel like maybe it’s just me because it’s getting a little overdone is the whole communicate with empathy strategy. So many people are focusing this message around compassion, and empathy, and whatnot that they’re not even communicating their value proposition of why people should care and buy. So, one one thing I would say is if you are engaged in social media, don’t forget the reason that you’re doing it, if you’re doing it for marketing purposes, is to drive traffic to your website to engage people. So, give them something to engage with and have a call to action, not just tell them that you can sympathize with the fact that they’re stuck at home taking care of their kids. So, that’s one best practice that I would say people need to get back to because I see a lot of marketing material that will not work, man. . It’s just it’s like there’s no way that this is actually going to be effective. But it might be making people feel good to put those messages out.

Branden Lisi: I think one thing that I would also say about social media, the best practice that I want everybody to take from all of this is if you can’t answer the question of who is on the other end of the communication very, very specifically, then you need to stop spending money on your social media. In fact, really, on all your marketing. And really figure out who your primary and secondary customers are. All the marketing, going back to finding a need and filling it, is understanding who that customer is. And I see way too many people, especially in the franchising space, throwing away money trying to attract franchisees, and prospects, and customers without really even understanding who the primary audiences are. And the more nichey, your business is in terms of B2B or whatever, the more specific and more targeted you need to be.

Branden Lisi: So, again, the answer, going back to your comment about should you be spending more, you should be spending more wisely and maybe you need to be spending differently. But absolutely, you need be doing it in a more targeted way.

Mike Blake: Branden, we’re running out of time, but I’m sure there are folks that are listening that had a question that we weren’t able to get to today. Assuming you’re willing to make yourself available, how can people contact you if they want to ask your question directly?

Branden Lisi: They can always reach me through LinkedIn. It’s spelled B-R-A-N-D-E-N L-I-S-I. It’s a good way to get me. You can get me via email that branden@object9.com, or you can go to object9.com and reach me that way. We have a contact form. Those are three really good ways to get all of.

Mike Blake: All right. Well, thanks so much for the conversation, I think there’s a lot of information our listeners are going to find helpful. That’s going to wrap it up for today’s program. I’d like to thank Branden Lisi of Object 9 so much for joining us and sharing his expertise with us. We’ll be exploring a new topic each week, so please tune in, so that when you’re facing your next executive decision, you have clear vision when making it. If you enjoy this podcast, please consider leaving a review with your favorite podcast aggregator. It helps people find us, so that we can help them. Once again, this is Mike Blake. Our sponsor is Brady Ware & Company. And this has been the Decision Vision Podcast.

Tagged With: Brady Ware, Brady Ware & Company, brand strategy, branden lisi, Covid-190, Decison Vision, marketing strategy, Michael Blake, Mike Blake, Object 9, pivot marketing strategy

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